Aastra | 6757I | Aastra 6757i User Guide

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Aastra 6757i User Guide
Table of Contents
VALU-NET, LLC
2914 W. Highway 50, Suite A, Emporia, Kansas 66801
620-208-5000
Step 1 – Introduction
Home.............................................................................................................................................. 2
Step 2 – IP Phone Keys and Key Descriptions
Home............................................................................................................. 3
Step 3 – Voicemail Set Up
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Step 4 – Voicemail options
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Step 5 – Hold button
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Step 6 – Direct Dial
Home................................................................................................................................................. 5
Step 7 – Conference
Home ............................................................................................................................................... 5
Step 8 – Transfer
Step 9 – Park
Home.................................................................................................................................................... 5
Home.......................................................................................................................................................... 6
Step 10 – Intercom
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Step 11 – Dialing a Number
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Step 12 – Using Hands-free Speakerphone
Step 13 – Redial
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Home..................................................................................................................................................... 7
Step 14 – Accessing the Redial List
Home........................................................................................................................... 7
Step 15 – Deleting the Redial List
Home............................................................................................................................. 7
Step 16 – Mute
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Step 17– Answer Incoming Call
Home................................................................................................................................ 8
Step 18 – Send Incoming Call to Voicemail
Step 19– Directory
Home.................................................................................................................................................. 8
Step 20– Do Not Disturb (DND)
Step 21– Call Forward
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Home................................................................................................................................ 9
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Step 22 – Individual User CommPortal
Step 23 – Dashboard CommPortal
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Home......................................................................................................................... 10
Step 24 - Messages & Calls CommPortal
Step 25 – Contacts CommPortal
Home............................................................................................................................. 11
Step 26 – Call Manager CommPortal
Step 27 – Settings CommPortal
Step 28 – Logout of CommPortal
Step 1 – Introduction
What can I do with my phone?
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Home...................................................................................................................... 11
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Home
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Answer incoming calls
Make outbound calls
Use speaker phone
Listen to voicemails
Edit voicemail transactions
Transfer calls
Conference callers with other parties
Intercom
Page
Direct dial
Hold
Park/Retrieve Park
Redial
Mute
Directory
Do Not Disturb (DND)
Call Forwarding
Step 2 – IP Phone Keys and Key Descriptions
Home
The following sections describe the various 6757i phone key functions, and how they help you make and manage
your calls and caller information:
VALU-NET, LLC
2914 W. Highway 50, Suite A, Emporia, Kansas 66801
620-208-5000
The following table identifies the keys on the key panel of your 6757i IP phone that you can use
for handling calls:
Keys
Key Description
Goodbye
Ends an active call. The Goodbye key also exits an open list
such as the Options List, without saving changes.
Options
Accesses options to customize your phone. Your System
Administrator may have already customized some of your
settings. Check with your System Administrator before
changing the administrator-only options.
Hold
Places an active call on hold. To retrieve a held call, press the
call appearance button beside the light that is flashing.
Redial
Redials up to 100 previously dialed numbers. Pressing the
Redial key twice simultaneously redials the last dialed
number.
Volume Control
Adjusts the volume for the handset, headset, ringer, and
handsfree speaker.
Line/Call Appearance
Connects you to a line or call. The Aastra 6757i IP phone
supports up to 4 line keys.
Hands free
Activates Handsfree for making and receiving calls without
lifting the handset. When the audio mode option is set, this
key is used to switch between a headset and the handsfree
speakerphone.
Mute
Mutes the microphone so that your caller cannot hear you.
The light indicator flashes when the microphone is on mute.
Navigation
Pressing the UP and DOWN arrow keys lets you view
different status and text messages on the LCD display (if
there is more than 1 line of status/text messages). These
buttons also let you scroll through menu selections, such as
the Options List.
Pressing the LEFT and RIGHT arrow keys lets you view the
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different line/call appearances. While in the Options List,
these keys allow you to exit or enter the current option.
When you are editing entries on the display, pressing the
LEFT arrow key erases the character on the left; pressing the
RIGHT arrow key sets the option.
-12 softkeys on the 6757i IP Phone.
-6 Top Keys: static softkeys (up to 10 programmable
functions) – the static keys never change regardless of
handset onhook/offhook
-6 Bottom Keys: state-based softkeys (up to 20
programmable functions) – the state-based keys change
when the handset is offhook
Softkeys
All top and bottom keys can be configured for specific
functions.
By default, keys 1 – 4 are assigned as Services, Directory,
Callers List, and Intercom respectively. Valu-Net changes
these 4 default keys to: Avid, Voicemail, Page, Do Not Disturb
(DND), Directory, Dial, Conference (Conf), and Transfer (Xfer).
1: Avid is a direct dial to Avid Communications: 816-994-7050
2: Voicemail sends you to configure VM box or check/delete
messages after review and/or change voicemail pin via
prompts.
3: Page
4: DND do not disturb. If this button is activated then all
incoming calls ring direct to your voicemail
5: Directory access the directory list which displays up to 200
names and phone numbers (stored in alphabetical order).
6: Dial after entering a phone number from the keypad, press
the Dial softkey to begin dialing the number.
7: Conf begins a conference with the active call.
8: Xfer transfers the active call to another number.
Step 3 – Voicemail Set Up
Home
Press the voicemail button, enter temporary PIN 000000 followed by the # key (or) you will be prompted to change
the PIN to your personal PIN (make sure you write this down and use an easy to remember number).
Next you will be asked to record the name your callers will hear when called. Say your name and press # to save and
review the recording.
Next you will be asked to record a personal greeting or accept the auto-generated recording from Aastra
Holds up to 99 messages
VALU-NET, LLC
2914 W. Highway 50, Suite A, Emporia, Kansas 66801
620-208-5000
Step 4 – Voicemail options
Home
The indicator light will flash when you have a new voicemail message.
Press the voicemail button, enter PIN followed by the # key
To get your messages press 1
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To repeat press 1
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To save press 2
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To delete press 3
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To reply press 4
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To send a copy press 5
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To leave as new press #
To send a message press 2
To work with your greetings press 3
To change your settings press 4
To get your deleted messages press 6
To leave this mailbox and log on as another subscriber press 7
To get more help press 0
To exit voicemail press *
Step 5 – Hold button
Home
Press hold button to place a customer on hold.
To retrieve the hold party press the Line that is lit up.
Step 6 – Direct Dial
Home
On your softkey pad press any button with a pre-programmed name to dial anyone in the office direct.
Step 7 – Conference
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More than one party on the same call (similar to three-way calling):
Answer call from incoming caller (first called)
Press the Conf button (first caller is now on temporary hold)
Option 1: Select the pre-programmed name on the softkey pad to add your third party (you are the second party),
when this person answers then…
Press the Conf button again to bridge all 3 parties together on the same call
Option 2: dial another number outside of the company from your key pad, when this person answers then…
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Press the Conf button again to bridge all 3 parties together on the same call
Step 8 – Transfer
Home
Inbound caller needs to be transferred to someone else internally:
Answer original call, press the Xfer button, next select the pre-programmed employee name from your softkey list.
Once the other party answers, press the Xfer button again which will connect the originating party and the third party
together and disconnects the second party (or) middle man.
Step 9 – Park
Home
The IP phone has a park and pickup call feature that allows you to park a call and pick-up a call when required. ValuNet uses a programmable configuration (using pre-programmed keys).
When a call comes in, and you pick-up the handset, the customer label that was configured for the Park key displays
on the phone user interface (UI).
After the call is answered and parked using the Park key the Park key will change to a Pick-up key on all other phones
on the network. Valu-Net uses: Park 1 and Park 2 as our 2 keys.
You can pick up the handset to retrieve a parked call and press the corresponding Park key extension 1 or 2 to
retrieve the parked call where the call was parked, and press the Pick-up key.
Step 10 – Intercom
Home
You can use the Intercom key to automatically connect with a remote extension for outgoing calls, and to answer an
incoming intercom call.
Press the Intercom key
Enter the extension number of the person you wish to Intercom or the BLF key for that extension.
After a beep tone, your phone automatically connects with the remote extension and you can speak through its
speaker.
The cancel Intercom, press the ‘Goodbye’ key.
When you are finished speaking, hang up the phone by placing the handset back on-hook or by pressing the
‘Goodbye’ key. Once you hang up, the remote phone also hangs up.
Step 11 – Dialing a Number
Home
First, take the phone off-hook by:
Lifting the handset
Pressing the Speaker/Headset button
Once you hear dial tone, enter the number you wish to call and either wait for call completion or press the Dial
button to initiate dialing the number immediately.
Once the call initiation completes a timer displays on your phone panel that records the length of your call.
VALU-NET, LLC
2914 W. Highway 50, Suite A, Emporia, Kansas 66801
620-208-5000
Step 12 – Using Hands-free Speakerphone
Home
The hands-free feature allows you to speak to someone without using the handset or heaset. Your phone must be in
either the Speaker or Speaker/Headset audio mode.
To dial using hands-free: press the Speaker/Headset button and either press a pre-programmed Name/Number key
or begin using the numbered key pad once you hear dial tone.
To answer a call on your phone using hands-free, press the Speaker/Headset button
Once in Speaker/Headset audio mode, you can lift the handset and press the Speaker/Headset button to switch
between hands-free and handset
When the handset is on-hook, press the ‘Goodbye’ key to disconnect the call.
When hands-free is on, the speaker light turns on
Step 13 – Redial
Home
Press the ‘Redial’ button to dial the most recent number you dialed from the phone.
If you are off-hook and press the ‘Redial’ button, the last number you called is called back.
If you are on-hook and press the ‘Redial’ button, a redial list is displayed.
The redial list is available during active calls. It stores up to the last 100 numbers you called, allowing you to scroll
through and select the number you wish to redial.
Step 14 – Accessing the Redial List
Home
If you are off-hook and press the ‘Redial’ button, the telephone automatically dials the last number you called.
If you are not on the phone, press the ‘Redial’ button to display the most recently dialed number and use the #2 and
#5 to scroll through the list to view the other numbers.
Press #2 to see the second most recently dialed number
Press #5 to see the oldest call on your list
To dial the displayed number press the Speaker/Headset button, or list the Handset and press any line keys.
Press the ‘Goodbye’ key or the ‘Redial’ key to cancel.
Step 15 – Deleting the Redial List
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You cannot delete individual entries in the redial list.
To Delete ALL items in the redial list:
Press the ‘Redial’ button
Press the ‘Delete’ key, then press the ‘Delete’ key again at the prompt to erase all items.
Step 16 – Mute
Home
You can use the ‘Mute’ button to mute the handset, headset, or speakerphone. When you use the mute key on your
phone, you cannot be heard on an active call or on a conference. For muted calls, the hands-free LED flashed and the ‘Mute’
key LED is ON.
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You can use the ‘Mute’ button to mute the handset, headset, or speakerphone. The speaker light flashes slowly and
you can hear the caller, but they cannot hear you.
To switch mute on or off, simply press the ‘Mute’ button for each request.
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TIP: If you place a muted call on hole the phone will automatically take the call off of mute once you take the
call off of hold.
Step 17– Answer Incoming Call
Home
Press the Speaker/Headset button for hands-free answering
Lift the handset
If you are already on the line and another call comes in you can press the new ‘Line’ button lit on your phone and
inform your first caller that another call is coming in…
Answering the second line will place your first caller on temporary hold, with hold music when you answer the
second line
You can switch in between these lines with the touch of a button
Disconnecting these lines is merely ending each call (hanging up)
If you cannot answer the second incoming call then your call will forward to voicemail
Step 18 – Send Incoming Call to Voicemail
Home
You can send an incoming call
When you hear the ring of the incoming call you may press the ‘Goodbye’ button on your phone to send
caller to voicemail (or)
When you hear the ring of the incoming call you may press the ‘Ignore’ button on your display panel to send
caller to voicemail
Step 19– Directory
Home
This is your personal phone book:
Press the ‘Directory’ key. Use your UP/DOWN arrows to view pre-programmed list (or)
Press the ‘Add New’ button to add a new entry
Enter Name:
Enter Number
Save your entry
To delete the entire Directory List, press DeleteList
Press ‘Quit’ button to EXIT the Directory
VALU-NET, LLC
2914 W. Highway 50, Suite A, Emporia, Kansas 66801
620-208-5000
Step 20– Do Not Disturb (DND)
Home
This feature prevents the phone from ringing and receiving incoming calls.
Simply press the ‘DND’ button which will shut off the ringer and send calls straight to voicemail
Step 21– Call Forward
Home
Send ALL calls, only when BUSY, or when NOT ANSWERED to another number:
Press your ‘Options’ button
Options List should appear with 1. Call Forward
Press ‘Select’ button
Call Forward Mode appears with options: 1. All/2. Busy/3. No Answer
Once the mode is selected then choose the ‘State’ (On/Off) of the forwarding
Telephone ‘Number’ you want to forward your calls too
# of Rings – if ALL or NO ANSWER is selected then how many rings will it ring your desk phone before it forwards
If BUSY mode is selected then it will forward each time the line is busy when the second call comes in
Step 22 – Individual User CommPortal
Home
To access the individual user CommPortal pull up a web browser and type in address: www.avidphone.com select the
hyperlink: Open_CommPortal
The following Login window will appear. Your login will be your individual telephone number and standard password:
Example:
Number: 9137775091
Password: storms
You may also check the checkbox: Remember me on this computer
Press the ‘Login’ button.
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The following window will appear. You see a Dashboard | Messages & Calls | Contacts | Call Manager |Settings
VALU-NET, LLC
2914 W. Highway 50, Suite A, Emporia, Kansas 66801
620-208-5000
Step 23 – Dashboard CommPortal
Home
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Shows you your Missed Calls and Time of call
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This also shows your ‘Forward & Follow Me’ settings to be enabled from this screen
Step 24 - Messages & Calls CommPortal
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Shows new message count
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Missed/Dialed/Received/Deleted call lists
Step 25 – Contacts CommPortal
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Add co-workers, friends and family to your contact list
Home
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Step 26 – Call Manager CommPortal
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Establish forwarding and forwarding parameters
Step 27 – Settings CommPortal
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Security/Preferences/Messaging/Group Mailbox
VALU-NET, LLC
2914 W. Highway 50, Suite A, Emporia, Kansas 66801
620-208-5000
Step 28 – Logout of CommPortal
Locate the wrench in the top right:
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Help
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Refresh
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Logout
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