Black Box | USB Display Adapter | User`s manual | Black Box USB Display Adapter User`s manual

VSC-USB-HDMI
USB 3.0 to HDMI Adapter User’s Manual
Converts USB input to HDMI output, enabling you
BLACK
BOX
to play media files stored in a PC
on a big
screen.
®
• Add on a monitor, LCD, or projector through a single USB 3.0 port hot
plug; no reboot required.
• Supports up to six user display adapters.
Customer
Support
Information
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: info@blackbox.com
Trademarks Used in this Manual/Disclaimer
Trademarks Used in this Manual
Black Box and the Double Diamond logo are registered trademarks of BB Technologies, Inc.
AMD, AMD-K6, Athlon, and Duron are registered trademarks of Advanced Micro Devices, Inc.
Intel, Pentium, and Celeron are registered trademarks of Intel Corporation.
Windows, Windows Vista, and Windows XP are registered trademarks of Microsoft Corporation.
Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.
Disclaimer
Black Box Network Services shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or
cost of cover damages, resulting from any errors in the production information or specifications set forth in this document and
Black Box Network Services may revise this document at any time without notice.
We‘re here to help! If you have any questions about your application
or our products, contact Black Box Tech Support at 724-746-5500
or go to blackbox.com and click on “Talk to Black Box.”
You’ll be live with one of our technical experts in less than 30 seconds.
Page 2
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FCC Statement/CE Notice/WEEE/Safety Instructions
Federal Communications Commission and Industry Canada Radio Frequency Interference
Statements
This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict
accordance with the manufacturer’s instructions, may cause inter­ference to radio communication. It has been tested and found to
comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules,
which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial
environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emis­sion from digital apparatus set out in the Radio
Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques
de la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.
CE
This equipment is in compliance with the requirements of the following regulations: EN 55 022: CLASS B
WEEE
For EU (European Union) member users: According to the WEEE (Waste electrical and electronic equipment) Directive, do not
dispose of this product as household waste or commercial waste. Waste electrical and electronic equipment should be appropriately collected and recycled as required by practices established for your country. For information on recycling of this product,
please contact your local authorities, your household waste disposal service, or the shop where you purchased the product.
Safety Instructions
Always read the safety instructions carefully:
• Keep this User’s Manual for future reference.
• Keep this equipment away from humidity.
• If any of the following situation arises, get the equipment checked by a service technician:
- The equipment has been exposed to moisture.
- The equipment has been dropped and damaged.
- The equipment has obvious sign of breakage.
- The equipment has not been working well or you cannot get it to work according to the User’s Manual.
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NOM Statement
Instrucciones de Seguridad
(Normas Oficiales Mexicanas Electrical Safety Statement)
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca
de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación.
Todo otro servicio deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico
sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes
que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros
aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como
se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados
sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
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Table of Contents
Table of Contents
1. Specifications..........................................................................................................................................................................5
2. Overview................................................................................................................................................................................7
2.1 Introduction....................................................................................................................................................................7
2.2 Features..........................................................................................................................................................................7
2.3 Applications....................................................................................................................................................................7
2.4 What’s Included.............................................................................................................................................................8
2.5 System Requirements.....................................................................................................................................................8
2.6 Hardware Description.....................................................................................................................................................9
2.6.1 Front Panel............................................................................................................................................................9
2.6.2 Back Panel.............................................................................................................................................................9
3. Installation............................................................................................................................................................................ 10
3.1 Installing the Software.................................................................................................................................................. 10
3.1.1 For Windows 7 and 8 Users................................................................................................................................. 10
3.1.2 For Windows Vista Users..................................................................................................................................... 11
3.1.3 For Windows XP Users........................................................................................................................................ 13
3.2 Verifying the Driver....................................................................................................................................................... 14
3.3 Installing the Hardware................................................................................................................................................ 15
4. Using the Adapter................................................................................................................................................................ 16
4.1 Utility Settings.............................................................................................................................................................. 16
4.2 Windows System Configuration................................................................................................................................... 17
4.2.1 Extended Mode................................................................................................................................................... 18
4.2.2 Mirror Mode....................................................................................................................................................... 18
4.2.3 Set the Monitor as the Primary Monitor.............................................................................................................. 18
4.3 Windows Shortcut........................................................................................................................................................ 19
5. Advanced Operation............................................................................................................................................................20
5.1 Advanced Settings........................................................................................................................................................20
5.2 Adjust the Resolution...................................................................................................................................................20
5.3 Using Multiple Adapters...............................................................................................................................................20
5.4 Disconnect the Adapter................................................................................................................................................ 21
6. Uninstall the Adapter and Driver..........................................................................................................................................22
7. Troubleshooting....................................................................................................................................................................23
7.1 Problems/Solutions.......................................................................................................................................................23
7.2 Contacting Black Box................................................................................................................................................... 24
7.3 Shipping and Packaging............................................................................................................................................... 24
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Chapter 1: Specifications
1. Specifications
Table 1-1. General specifications.
Compatible Operating Systems
Windows XP, Vista, 7, 8
Connectivity
Up to (6) USB 3.0 to HDMI adapters on a computer
Housing
ABS Plastic
Modes Supported
Extended Desktop (Default), Mirrored Desktop, Primary Display
RAM
512 MB DDR2 SDRAM
Resolutions, Refresh Rate, and Color Depth
See Table 2-2.
System Requirements
Intel dual-core 1.8 GHz, 512 MB RAM, (1) available USB 3.0 port, 30 MB of
available HDD space
NOTE: Interlaced modes and reduced blanking modes are not supported.
Interface
Host: USB 3.0;
Video: HDMI
Connectors
Host upstream link: (1) USB 3.0 Micro B female;
Video output: (1) HDMI female
Power
Mode: Bus powered;
Consumption: Operating Power: 340 mA
Dimensions
0.7"H x 2.2"W x 3.3"D (1.8 x 5.6 x 8.5 cm)
Weight
1 lb. (0.45 kg)
Table 1-2. Supported Resolutions.
Resolution
Name
Refresh rates available
at 16-bit color quality
Refresh rates available
at 32-bit color quality
640 x 480
VGA
60, 72, 75, 85
60, 72, 75, 85
800 x 600
SVGA
56, 60, 72, 75, 85
56, 60, 72, 75, 85
1024 x 768
XGA
60, 70, 75, 85
60, 70, 75, 85
1280 x 720
720p
60
60
1280 x 768
WXGA+
60, 75, 85
60, 75, 85
1280 x 800
WXGA
60
60
1280 x 1024
SXGA
60, 75, 85
60, 75
1366 x 768
WXGA+
60
60
1400 x 1050
SXGA+
60, 75, 85
60, 75, 85
1600 x 1200
UXGA
60
60
1680 x 1050
WSXGA+
60
60
1920 x 1080
1080p
60
60
1920 x 1200
WUXGA
60
60
2048 x 1152
QXGA
60
60
NOTE: Interlaced modes and reduced blanking modes are not supported.
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Chapter 2: Overview
2. Overview
2.1 Introduction
The USB 3.0 to HDMI Adapter connects a second display device to a computer using a USB 3.0 port. With this convenient design,
it can connect up to six display devices to a computer without installing extra video cards. Once the driver has been installed, the
USB-attached monitor will be enabled immediately. There is no function key on the adapter and you don’t need to reboot the
operating system after unplugging the USB adapter.
System performance is an important issue when using multiple monitors. This adapter uses little computer resources for quality
display without compromising computer performance.
2.2 Features
• Add-on monitor, LCD, or projector through a single USB 3.0 port hot-plug; add or remove monitor without system reboot.
• Small unit; works with all DVI-I displays.
• Supports high resolutions up to 2048 x 1152.
• Video streaming is supported up to 1080p.
• Supports Extend and Mirror modes.
• Resumes from hibernation and suspend modes.
• Supports up to (6) USB display adapters working simultaneously.
2.3 Applications
Office workstation
• View your large spreadsheets across two screens with display continuity.
• Multitask more effectively without overlapping windows.
• Edit on one screen while surfing the Internet for information on the other.
On the road
• Do multiple screen presentations without bringing another computer.
• Easily provide multiple screen exhibitions at a trade show.
Graphics workstation
• Use second display for palettes/tools.
• Get a panoramic view of large documents.
Editing workstation
• Type documents on one screen while viewing reference material on the other.
• Compare two documents simultaneously across two screens.
Financial analysis
• Have one monitor per data stream.
• View charts and live data at the same time.
Entertainment
• View videos/TV on one screen and reviews on the other.
• Get additional perspectives when playing games.
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Chapter 2: Overview
2.4 What’s Included
• (1) USB 3.0 to HDMI Adapter
• (1) CD-ROM containing software drivers and this user’s manual in PDF format
• (1) quick start guide
• (1) USB cable
2.5 System Requirements
Hardware
The minimum requirements for the PC are:
• Single-core CPU at 1.2 GHz or higher processor clock. Intel® Pentium®/Celeron® family, AMD® K6®/Athlon®/Duron® family, or
compatible processor
• 512 MB memory
• At least one USB 3.0 port
• 30 MB of available disk space
• Super VGA (800 x 600) or higher resolution monitor
NOTE: Although this adapter can connect to a USB 2.0 connector, the quality might be poor using high-resolution displays. This
adapter does not support USB 1.0/1.1.
To play DVD on the adapter-attached monitor, the following requirements should also be met:
• Dual-core CPU at 2.0 GHz processor clock.
• Set the adapter screen resolution to 800 x 600 with 32-bit color. We recommend that you close all other unnecessary
applications if the video playback is not smooth.
For 1–2 monitors, use for increased productivity. The adapter may not provide full frame-rate DVD playback at full
screen.
• 1.2 GHz single-core CPU
• 512 MB memory
For 3 monitors, use for one DVD video and productivity and business applications. Supports only one video of DVD
resolution at full screen.
• 1.6 GHz CPU
• 1 GB memory
For 6 screens, use for one screen running full-screen DVD video.
• 1.8 GHz Core Duo
• 1 GB memory
Software
• Windows XP, Vista, 7, and 8
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Chapter 2: Overview
2.6 Hardware Description
Figures 2-1 and 2-2 show the front and back panels of the adapter. Table 2-1 describes its components.
2.6.1 Front Panel
HDMI connector
Figure 2-1. Front panel.
2.6.2 Back Panel
Micro USB connector
Figure 2-2. Back panel.
Table 2-1. VSC-USB-HDMI components.
Component
Description
HDMI connector
Connects to a desired HDMI monitor.
Micro USB connector
Connects to an available USB connector on a computer.
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Chapter 3: Installation
3. Installation
CAUTION: DO NOT connect the USB to HDMI Adapter to a computer before installing the provided driver.
3.1 Installing the Software
NOTE: The following strings and screen shots shown on this user's manual may vary slightly from each operation.
3.1.1 For Windows 7 and 8 Users
1. Insert the supplied driver CD into a computer’s CD/DVD-ROM.
2. Click “Run Setup.exe” to start the installation.
Figure 3-1. Windows 7 and 8 setup screen.
NOTE: If the AutoPlay does not appear automatically, locate and double-click on the Setup.exe file in the driver folder to launch
the setup.
Enter the administrator password, and then click “Yes” to start the installation if a User Account Control dialog box appears.
Figure 3-2. User account control dialog box.
3. Click “I Accept.”
4. Be patient with the installation procedure—it may take a while.
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Chapter 3: Installation
Figure 3-3. Installation screen.
5. Connect the USB 3.0 to HDMI Adapter to a computer after the driver installation is completed. For connection details, refer to
Section 3.3.
6. When the operating system detects the adapter, the reminder message will appear on the system tray as below.
Figure 3-4. New display found screen.
NOTE: Click “Yes” to restart or “No” to manually restart later if a prompt to restart computer message appears.
7. To change the status of display mode, position the mouse anywhere on the Windows desktop, and then right-click to select
“Screen Resolution.”
3.1.2 For Windows Vista Users
1. Insert the supplied driver CD into a computer’s CD/DVD-ROM.
2. Click “Run Setup.exe” to start the installation.
Figure 3-5. Windows Vista setup screen.
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Chapter 3: Installation
NOTES:
• If the AutoPlay does not appear automatically, locate and double-click on the Setup.exe file in the driver folder to launch the
setup.
• Enter the administrator password and then click “Allow” to start the installation if a User Account Control dialog box appears.
Figure 3-6. Windows Vista user account control dialog box.
3. Click “I Accept” for the next step.
4. Be patient with the installation procedure—it may take a while.
Figure 3-7. DisplayLink Core software screen.
5. Connect the USB 3.0 to HDMI Adapter to a computer after the driver installation is completed. For connection details, refer to
Section 3.3.
6. When the operating system detects the adapter, the reminder message will appear in the Windows System Tray as below.
Figure 3-8. Reminder message.
NOTE: Click “Yes” to restart or “No” to manually restart later, if a prompt to restart computer message appears.
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Chapter 3: Installation
7. To change the status of the display mode, position the mouse anywhere on the Windows desktop, and then right-click to
select “Personalize.”
8. Click “Display Settings” to enter the configuration page.
3.1.3 For Windows XP Users
1. Insert the supplied driver CD into a computer's CD/DVD-ROM.
Figure 3-9. User account control screen.
2. Click “I Accept”.
3. Be patient with the installation procedure—it may take a while.
Figure 3-10. DisplayLink Core Software installation screen.
NOTE: Click “Yes” to restart or “No” to manually restart later if a prompt to restart computer message appears.
Figure 3-11. Restart screen.
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Chapter 3: Installation
4. Connect the USB 3 to DVI Adapter to a computer after the driver installation is completed. For connection details, refer to
Section 3.3.
5. When the operating system detects the adapter, the reminder message will appear on the system tray as below.
Figure 3-12. Display found screen.
6. To change the status of display mode, position the mouse anywhere on the Windows desktop, and then right-click to select
“Properties.”
7. Click on the “Settings” tab to enter the configuration page.
3.2 Verifying the Driver
To verify the adapter’s driver, follow the steps below to open the Device Manager on a Windows operating system.
1. Follow the path as below to open the device manager:
• Windows 8: Control Panel—>Device Manager
• Windows 7: Control Panel—>System and Security—>System—>Device Manager
• Windows Vista: Control Panel—>System Maintenance—>Device Manager
• Windows XP: Control Panel—>System—>Hardware—>Device Manager
2. A string similar to USB Adapter device should be listed.
Figure 3-13. Windows 7 screen.
NOTE: If a question mark or exclamation mark appears in the screen next to the item, then the driver is not properly installed.
Delete the item, unplug the adapter, and repeat the installation steps.
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Chapter 3: Installation
3.3 Installing the Hardware
Follow these steps to install the adapter:
1. Plug one end of the DVI cable into the adapter’s DVI connector, and the other end of the DVI cable into a monitor’s DVI
connector.
NOTE: To connect different types of monitors, you may need an adapter. Contact Black Box Technical Support at 724-746-5500 or
info@blackbox.com.
2. Plug the micro USB connector into the adapter’s micro USB connector and the other end into a PC.
Figure 3-14. Typical installation.
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Chapter 4: Using the Adapter
4. Using the Adapter
There are several ways to use the monitor attached to the adapter. You can configure the add-on monitor to use either “mirror
mode,” “extended mode,” or be the primary display, as described in this section.
• Mirror mode: Duplicate the primary display and mirror to the add-on monitor(s).
• Extended mode: The Windows Desktop will be spread to the add-on monitor(s).
• Primary mode: Assign the add-on monitor to the primary display.
NOTE: The following screen shots in this section are using Windows 7 operating system. It may not match your operating system,
but the definitions of buttons, tabs, and menus are the same.
4.1 Utility Settings
The supplied utility allows you to configure the display mode, screen rotation, screen resolution, and physical arrangement of your
monitors.
1. Click on the Utility icon in the Windows System Tray.
NOTE: The Utility icon may be hidden in the Windows System Tray. Click on the Arrow icon to bring up more icons if this
happens.
2. Click on the preferred option.
Figure 4-1. Utility screen.
Table 4-1. Settings descriptions.
Option
Description
DisplayLink Manager
Enable the Windows screen resolution page.
Check for Updates
Check the latest driver and download if available.
USB 3.0 to HDMI Adapter Options
Screen Resolution
Click to select an available resolution.
NOTE: This function is invalid in mirror mode, because the resolution is
defined as the resolution of the primary monitor.
Screen Rotation
Rotate the screen according to the desired orientation.
Extend To
Extend the screen according to the desired orientation.
Set as Main Monitor
Set this screen to the main screen.
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Chapter 4: Using the Adapter
Table 4-1. Settings descriptions (continued).
Option
Description
USB 3.0 to HDMI Adapter options (continued)
Notebook Monitor Off
Switch the add-on monitor to the main display and turn off the laptop
screen.
Switch the add-on monitor to the main display and turn off the laptop
screen.
NOTE: This function works only when one add-on monitor is connected.
This option will also only appear on a laptop.
Mirror
Duplicate the primary monitor to the monitor that connects to the adapter.
Off
Turn off the monitor.
Optimize for Video
Optimize the video quality when playing back. Text may appear less clear
when enabling.
Fit to TV
Adjust the size of Windows Desktop on the TV.
NOTE: This function works only when one add-on monitor is connected.
This option will also only work in extended mode. The add-on
monitor will change to the extended mode if selecting this option
while in mirror mode.
Audio Setup
Enable the Windows audio configuration page. This function works only in
specific models.
Video Setup
Enable the Windows screen resolution page.
4.2 Windows System Configuration
Position the mouse anywhere on your computer desktop, right-click and select “Screen Resolution” on Windows 7 or 8,
Personalize—> Display Settings on Windows Vista, or Properties —>Settings on Windows XP.
Figure 4-2.
Alternatively, click on the Utility icon in the Windows System Tray, and then select DisplayLink Manager or Video Setup.
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Chapter 4: Using the Adapter
4.2.1 Extended Mode
1. Open the configuration page as described in Section 4.2 above.
2. In the Display drop-down menu, select the option with the string similar to “DisplayLink Graphics Adapter.”
Figure 4-3. DisplayLink Graphics Adapter screen.
3. Check“Multiple Displays —> Extend these displays” on Windows 7 or 8, “Extend the desktop onto this monitor box” on
Windows Vista, or “Extend my Windows desktop onto this monitor” box on Windows XP/Windows 2000.
4. Click “OK” to confirm and close the settings screen.
5. Once the setting is completed, simply drag and drop the application icons or the opened windows to the add-on monitor.
NOTE: Some applications may not support displaying on the extended desktop.
Cursor disappeared
If the status remains in the extended mode but the adapter is disconnected, the desktop will still be panned to the add-on
monitor. The cursor may not be found on the primary monitor in this case. If it happens, connect the add-on monitor through
the adapter again or keep moving the mouse.
Video playback in extended mode
If the video or DVD playback quality is poor or has low performance in the extended mode, play it back on the primary monitor
instead of the add-on monitor.
4.2.2 Mirror Mode
1. Open the configuration page as described in Section 4.2 above.
2. In the Display drop-down menu, select the option with the string similar to “DisplayLink Graphics Adapter.”
3. Check “Multiple Displays —> Duplicate these displays” on Windows 7/8, uncheck the ”Extend the desktop onto this monitor”
box on Windows Vista or “Extend my Windows desktop onto this monitor” box on Windows XP/Windows 2000.
4. Click “OK” to confirm and close the settings screen.
4.2.3 Set the Monitor as the Primary Monitor
1. Refer to the Windows system configuration in Section 4.2 above.
2. In the “Display” drop-down menu, select the option with the string similar to “DisplayLink Graphics Adapter.”
3. Check ”Make this my main display” box on Windows 7/8/Windows Vista, or “Use this device as the
primary monitor” box on Windows XP/Windows 2000.
NOTE: Some PCs and laptops may need to disable the main display (that is, uncheck the “Extend the desktop onto this monitor”
or “Extend my Windows desktop onto this monitor” box for the main display) as part of the same settings change.
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Chapter 4: Using the Adapter
4. Click “OK” to confirm and close the settings screen.
4.3 Windows Shortcut
Press < (Windows) > + <P> button to bring up the menu as below, and then select a desired option.
NOTE: This function is available for Windows 7 and 8 only.
Figure 4-4. Windows shortcut.
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Chapter 5: Advanced Operation
5. Advanced Operation
5.1 Advanced Settings
1. Refer to the Windows system configuration section to open the configuration page.
2. To change the refresh rate or other options, click on “Advanced settings.” For more detailed adjustments, refer to the operating
system’s instruction manual.
3. Click “OK” to confirm and close the settings screen.
5.2 Adjust the Resolution
Extended Monitor
By default, the adapter will configure the settings for the add-on monitor automatically, such as screen resolution, color quality,
refresh rate, etc. Users can also configure these settings. The maximum resolution and refresh rate depend on the monitor’s specifications.
Mirror Monitor
In mirror mode, both monitors will be configured to the same resolution, which may not be the maximum resolution of the
monitors. The resolution of the primary and add-on monitors may be changed to a lower resolution. For example, if the primary
monitor does not support the resolution of 1920 x 1080, then 1920 x 1080 is not possible to set, even if the connected adapter
supports 1920 x 1080.
Supported Resolution
Before adjusting the resolution, refer to Table 1-2 in Chapter 1, Specifications for the supported resolutions.
NOTE: Interlaced modes and reduced blanking modes are not supported.
5.3 Using Multiple Adapters
Up to six adapters can be connected to one computer simultaneously. To connect multiple adapters, install the drive as described
in Chapter 3 and then connect the adapters to a computer.
Figure 5-1. Installation using multiple adapters.
NOTE: Only the first connected adapter can be configured to extended mode. The others will be forced to mirror mode if you are
using a low-end computer.
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Chapter 5: Advanced Operation
5.4 Disconnect the Adapter
The add-on monitor goes blank when the operating system goes into standby, hibernate mode, or disconnection. All windows
and icons will move to the primary screen. Once the system is activated or reconnected again, the display mode will return to the
previous mode before disconnecting.
NOTE: Some windows or icons may not remove back to the screen of add-on monitor.
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Chapter 6: Uninstall the Adapter and Driver
6. Uninstall the Adapter and Driver
1. Open the Control Panel—>Device Manager on Windows 8, “Control Panel—> Programs—> Programs and Features” on
Windows 7/Windows Vista, and “Add or Remove Programs” on Windows XP.
2. Select “DisplayLink Graphics” and click “Uninstall or Remove.”
Figure 6-1. Uninstall or remove screen.
3. Click “Yes” to remove the driver.
Figure 6-2. Remove the driver.
4. Click “Yes” to restart your computer and then unplug the adapter.
Figure 6-3. Restart the computer.
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Chapter 7: Troubleshooting
7. Troubleshooting
7.1 Problems/Solutions
Problem: The display on the add-on monitor is blank.
Solutions:
• If the monitor power is on (LED lights green in most cases), wait a moment for the monitor to show the video because sometimes it takes time for the add-on monitor to show the video. You can also reboot your system to try again. Make sure the
computer is not in standby or hibernation mode; this can cause the add-on monitor to be blank.
• If the monitor power is in standby (LED lights red in most cases), check the connection. If the problem still exists, uninstall the
driver, unplug the adapter, and re-install the driver again.
Problem: The add-on monitor is flickering.
Solutions:
This is usually caused by a low refresh rate. To solve this problem, refer to the steps below.
• In mirror mode, increase the refresh rate of the main monitor. This will increase the refresh rate of the add-on monitor.
• In extended mode, increase the refresh rate of the add-on monitor.
Problem:
When playing an MPEG file with Windows Media Player on the extended monitor, the display becomes abnormal when switching
it to full-screen mode.
Solution:
Upgrade the Windows XP from SP1 to SP2.
Problem:
When playing the video in full-screen mode, the motion is not smooth.
Solutions:
• Reduce the resolution of the display to 640 x 480 or 800 x 600.
• Use the adapter in extended mode.
• Terminate any other CPU intensive applications running on the computer.
• Some media players require DirectX hardware support to correctly operate, so try a different media player that requires less
DirectX support.
• Drag the media player to the add-on screen and close the player. Restart the player. It should open on the add-on monitor.
Now try playing the media file again.
• Try reducing the hardware acceleration level of the primary display (NOT the add-on monitor) to levels 1, 2, or 3 and restarting
the media player. You can find the hardware acceleration by right-clicking on your desktop and click on Properties—>
Settings—>Advanced—>Troubleshoot. Some players use this setting even when playing on a different display.
• The video playback may be unusual when the add-on monitor is mirroring the primary display and there is another extended
screen connected to the computer. The extended screen must be disabled before the content will be correctly cloned to the
add-on monitor.
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Chapter 7: Troubleshooting
Problem:
In extended mode, the add-on monitor appears to have a black border around the desktop.
Solution:
This happens when the resolution used by the add-on monitor is larger than the resolution used by the primary monitor. To solve
this problem, configure the add-on monitor to use the same resolution as the primary monitor.
7.2 Contacting Black Box
If you determine that your USB 3.0 to HDMI Adapter is malfunctioning, do not attempt to alter or repair the unit. It contains no
user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if
you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.
7.3 Shipping and Packaging
If you need to transport or ship your USB 3.0 to HDMI Adapter:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact
Black Box to get a Return Authorization (RA) number.
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NOTES
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NOTES
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NOTES
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Black Box Tech Support: FREE! Live. 24/7.
Tech support the
way it should be.
Great tech support is just 30 seconds away at 724-746-5500 or blackbox.com.
About Black Box
Black Box provides an extensive range of networking and infrastructure products. You’ll find everything from cabinets and racks
and power and surge protection products to media converters and Ethernet switches all supported by free, live 24/7 tech support
available in 30 seconds or less.
© Copyright 2013. Black Box Corporation. All rights reserved. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc.
Any third-party trademarks appearing in this manual are acknowledged to be the property of their respective owners.
VSC-USB-HDMI user’s manual, version 1
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