DigiTech Multiline Phone User Guide

DIG/TECH
Digital Telephone
System
Multiline Telephone
Station User’s
Guide
This user’s guide applies to the following
telephone models (when used on
Comdial Gxxxx common equipment with
lxxxx or Sxxxx software cartridge
Rev. 11A and later):
7714S”
7714X-”
Rev. I and later
Rev. I and later
If you need more information,
consult your &&m&&&U
DigiTech
Station
GCA70-280
User’s Guide
Introduction
Congratulations and thank you for using a DigiTech telephone1 Once you have seen all of the
options and benefits that your new telephone offers, you will wonder how you ever did your
job without it. This manual serves as a helpful guide for using all of the various functions of
your new telephone and as a quidc reference guide as well. If you ,should need more
information about a particular function or on a function that is not listed in this guide, consult
the w
GCA 70-221, (your system attendant or whoever runs your main
telephone system should have several copies).
Typical DigiTech Telephqne
’
(Model 7714s shown)
Hold
Button ’
Microphone
Openln~‘~
Understanding the Lights on Your Telephone
Steady
off
Steady
Green
Steady
Red
Flashing
Red
Flashing
Orange
Fluttering
Green
Fluttering
Red
Winklng
WlrMIg
Steady
Green
Red
Red with
quick
Line is
idle
Line is in
use at your
station
Next to A Line
Button
0
Next to A Direct
Station
Select (DSS)/
Busy Lamp
Field (BLF) Button
Next to A Fixed
Feature
or Programmable
Feature Button
Above the
ITCM
Station
idle
The
feature
is off
Your
intercom
is idle
is
Line is in
use at
another
station
lhe is
ringing
Your Line is
ringing in
and will be
answered
when you
lift the
handset
Line has
recalled
from hold
at your
station
Line has
recalled
from hold
at anottter
station
Station is
in usa
or indo
not
disturb
Station is
receiving a
calloris
calling you
Station-tostation
messaging
has been
set
Another
station is
calling you
Auto rsdial
is in use
or
System is
in night
mode
above 10
flash
Line is on tine is
hold at
on hold
your
at
station
another
station
The feature
is on
An LCD
message
has been
set on
s;tulrx
You are usir
your infercor
Uwersranamg
steady
steady
off
Green
Steady
Red
Mute is
deactivated
Fluttering
Green
Fluttering
Red
-cont-
Winking
Green
Automatic
station
relocation
has been
set
Called
party
cannot
hear you
.
I
..^.”_.._..
Flashing
Orange
waiting has
been sat
BUttOtt
Above the
SPEAKER
Button
Flashing
Red
Massage
Above the HOLD
Above the MUTE
Button
me Lignts on Your Telephone
Steady Red Wlth Telephone
On Hook and Busy
Steady Red wlth Telephone
On Hook and Idle
Steady Red wlth telephone
Off Hook and BUSY
Speakerphone
Background
Group
mode active
Music
on
Listen
is active
I
GCA70-280
Digirech
Station
Users G~icle
Using the Speakerphone
If your telephone is equipped with a speakerphone,
the
speakerphone
can be used for any operation in ,tiich the
handset can be used by pressing the SPKR button
instead of lifting the handset. You cannot use the
speaker to receive a SOHVA or to originate paging.
l
Answering Calls
To answer a call that is ringing
l
1.
2.
at your telephone,
if the light is flashing orange, lift handset;
if the light is red, press the flashing line and lift handset.
To answer a call using the speakerphone,
l
press flashing line or ITCM button.
l
To answer a call that is ringing
1.
2.
l
.
l
lii handset,
press ITCM and dial +k4 plus extension number of ringing telephone.
To answer a call that is ringing
in your group,
1.
2.
3.
4.
at a particular
telephone
hear ringing
lift handset,
press ITCM and dial # 4 (ringing station must be programmed in
your call pickup group).
To answer a call that is ringing
transfer station,
1.
2.
3.
at any telephone,
the loud ringer or night
hear ringing ,
lift handset,
press ITCM and dial 80,
answer call.
Answering Subdued-Off Hook
Voice Announcements (SOHVA) Calls
NOTE:
Your telephone may be arranged to receive a subdued off-hook voice
announcement (SOHVA). If it is, an intercom caller may break into your
outside call and deliver a message to your telephone receiver for you to
hear. It works as follows:
while off-hook on an outside call, hear several quick tone bursts
followed by an announcement delivered to your ear through the
handset.
s
GCA70-280
Station User’s Guide
DigiTech
l
To respond
1.
2.
l
Press and hold MUTE,
speak into handset.
To respond
1.
NOTE:
verbally,
non-verbally,
press pre-programmed button (see page 16 of this manual for further
instructions on programming this function).
Announcing stafon must have LCD speakerphone.
. To Block SOHVA,
NOTE:
You may block SOHVA only if your telephone is programmed for you to
do so.
1. lift handset,
2. press ITCM and dial +K2,
3. turn SOHVA back on by lifting the handset, pressing ITCM, and
dialing W 2.
Making Calls
l
To make a call,
1.
2.
l
To dial autodial
1.
2.
l
number,
press preprogrammed button. If button is programmed at the second
level of a DSS button, press HOLD before pressing autodial button,
when called party answers, lfft handset.
To dial personal or system
1.
2.
l
fii handset, select line (unless your telephone selects it for you), or
select intercom: and listen for dial tone,
either dial number, or press HOLD then, press autodial, use speed
dial feature, use redial feature, or press Direct Station Select (DSS)
if making an Intercom call.
speed dial number,
dial desired code:
1-O = personal spaed dial number,
+klO -*99 = system speed dial number,
if you select a line, press HOLD then dial code,
when called party answers, Ml handset.
To redial the last number that you dialed at your
telephone,
1.
lift handset and dial #,
2.
if you select a line, press HOLD then dial #,
when called party answers, lift handset.
DigiTeoh
GCA70-280
To access outside
l
1.
2.
3.
4.
Station User’s Guide
line using line group feature,
press ITCM, then dial line group access code:
9=groupl,
81 = group 2,
82 = group 3,
82 = group 4,
listen for outside dial tone,
dial number,
when called party answers, lift handset,.
To queue for a line group if ail lines are busy,
l
1.
2.
3.
4.
l
press ITCM and dial line group access code (9,81,82,
hear busy tone and dial $8,
hang up and wait for queuing ring-back.
when called party answers, lii handset.
To answer queuing
or 82),
ring-back,
lift handset and hear dial tone for line.
l
To cancel queuing
before it rings back at your telephone,
1. lift handset,
2.
3.
l
press ITCM and dial I8,
hang up handset.
if you are required
outside calls,
1.
2.
3.
4.
to enter an account
code when making
select line,
press fTCM and dial * 94,’
dial your account, hear outside dial tone, and dial outside number,
when called party has ansWered, lift handst.
Holding Calls
l
To place a call on hold,
1.
2.
l
press HOLD,
hang up handset.
To return to call that is on hold,
lift handset and press line button with flashing green light.
l
To place a call on exclusive
hold,
press HOLD twice and hang up handset.
I.
;
DigiTech
Station
l
User’s Guide
To place a call on hold at another telephone,
i .
2.
3.
l
3.
1.
lift handset,
press ITCM, dial +k 4, then dial the extension number of the telephone to which you directed the call,
retrieve the call.
1.
3.
4.
NOTE:
placed on hold at your
lift handset,
press ITCM, and dial # 90.
To parka
2.
l
held call,
lifthandset,
press ITCM and dial # 90.
To answer a call that someone
telephone.
2.
l
receiving
To cancel directed call hold and retrieve the call,
1.
2.
l
while on line, press ITCM (system places call on hold),
dial * 90, than dial extension number of telephone to receive held
call,
hang up handset.
To answer a call at the extension
1.
2.
l
GCA70-280
call,
press ITCM,
dial *, then dial park orbit access code
(91 - 99) (if chosen orbit is busy, dial alternative orbit number),
hang up handset,
use paging feature to announce call and park orbit acoess code if
necessary.
If call is not retrieved within a programmable time limit, it reverts to the
parking station as a standard held call, and only one call can be placed In
an orbit at a time.
To retrieve
i .
2.
3.
4.
5.
parked call,
hear announcement,
liff handset,
press ITCM and dial X,
dial park orbit access code (91 - 99)
answer call.
DigiTech
GCA7C-280
Transferring
l
Outside Calls
To announce
1.
2.
3.
4.
5.
l
1.
a call before transferring
a call without
it,
If you hear a busy signal or receive no answer,
Conferencing
1.
NOTE:
and return to outside call.
Stations Together
To conference
outside lines,
2.
3.
l
first announcing
answer outside call,
press TRANSKONF (call is placed on hold),
dial station number,
hang up handset. Call will re-ring your telephone if it is not answered
within a preprogrammed time.
press TFtANSKONF
l
it,
answer outside call,
press TFIANSKONF (call is placed on hold),
dial station number,
upon answer, announce the call,
hang up the handset (call is transferred).
To transfer
2.
3.
4.
l
Station User’s Guide
any combination
of inside stations
and
make first call and press TRANSICONF,
make next call and press TRANSlCONF to establish conference,
repeat steps to add up to two more parties.
When setlfng up a conference call with outside lines and inside stations,
you must call the outside lines first. Use the line group access codes to
place the outside lines in your conference.
To drop outside
1.
2.
3.
lines from the conference,
first press HOLD to place all calls on hold (not doing this will result
in a tone burst interrupttng the remaining conferees),
once all calls are on hold, press the line that you wish to bring back
followed by TFtANSKONF; this will retrieve only that line to the
conference,
use step two to bring back each line from hold.
DigiTech
Station
GCA70-280
User’s Guide
Using the Messaging Feature
NOTE:
l
can set system-supplied messages to be displayed at the caking LCD
speakerphone.
You
To turn LCD messaging
1.
2.
3.
4.
l
observe flashing message-waiting light, (HOLD light)
lift handset,
press ITCM, then press HOLD; connection to message desk is
automatic.
To activate station-to-station
messaging
have BLF appearance at called station),
1.
2.
3.
l
press ITCM,
dial +#02,
choose MSG,
press SPKR.
To retrieve a message,
1.
2.
3.
l
1.
3.
(station must
make intercom call and hear ring-back tone,
dial * 7; your station’s BLF light turns on at called station,
hang up handset.
To cancel station-to-station
2.
messagin,
press ITCY and dial P 7,
dial extension number of station where you left the call-back indication,
press SPKR.
Using the Recall/Flash
l
on
Feature
If your system has been configured
for flash,
press TAP to generate a timed flash signal while on line.
l
If your system
has been configured
for recall,
press TAP to disconnect as if you had hung up.
10
DigiTeoh
GCA70-280
Station
User’s Guide
Making a Paging Announcement
To page through
system provides
l
i .
2.
3.
1.
2.
3.
4.
system
1.
2.
telephones
j:.
(all- call and zone
lift handset,
press ITCM and dial all-call or zone number:
64,85, or 86 = zones 1.2, or 3
67 = all-call,
make announcement.
hang up handset or waft for an answer.
To answer telephone
l
(if your
lit handset,
press paging line select button and dial page access code (see your
attendant for code) -- if paging is connected to a dedicated paging
port, dial ITCY 69,
make announcement.
To page through
wing),
l
an external paging amplifier
this feature),
paging from any station,
lift handset,
press ITCM, dial 66, and meet paging party on line.
Switching Between Pulse and Tone
l
To convert to tone while dialing - If the local telephone
service Is pulse (rotary)
press # at point in dialing sequence where conversion to tone is
required.
NOTE:
Pulse/Tone switching can be programmed into memory keys by pressing
#during number storage.
Forwarding Calls
l
To forward
1.
2.
l
personal
calls to another telephone,
press ITCM and dial m 05,
dial extension number of telephone to which calls are to be forwarded.
To cancel personal
call forward,
press ITCM and dial # 05.
:
DigiTech
Station
l
To forward
1.
2.
l
GCA70-280
User’s Guide
all calls to another
telephone,
press ITCM and dial +K5,
dial extension number of station to which calls are to be forwarded.
To cancel allcall
forward,
press ITCM and dial t 5.
NOTE:
For each personal call received during call forward, you will hear a ring
reminder (short tone burst) to remind you that calls are being forwarded.
Using Automatic Call-Back
l
To arrange for the system to call back when a busy
station becomes idle or rings with no answer,
1.
2.
3.
l
make intercom call and hear busy signal or ring-back tone,
dial * 6,
hang up. (When called station becomes idle or is operated by its
user, your station will ring. Call-back is canceled if you do not lift your
handset when you hear this tinging).
To answer call-back
ring,
lift handset (called station will ring; call-back is canceled if you do
not lift your handset).
l
To cancel automatic
call back,
press ITCM and dial W 6,
Using Call Waiting
l
To activate call waiting,
1.
2.
3.
l
make intercom call and hear busy signal,
dial * 0 1 (called party hears tone),
watt on line for an answer.
To cancel call waiting,
hang up handset.
l
To answer a call-waiting
1.
2.
3.
tone at your telephone,
hear short tone burst in handset receiver,
complete present call, and hang up (waiting call will begin ringing),
lift handset to answer.
:.:,
.
Engaging Automatic
NOTE:
Set Relocation
If this feature has been enabled by your system programmer, the message-waiting light will flash for several seconds when you corinect your
telephone to another location. This means that the system Is waiting to
automatically relocate your extension number and other programmed
features to the new location.
If you do not want your telephone to have all of fts old programming after
relocation, reject the automatic relocation.
l
To accept automatic
relocation,
do nothing and wait for the light to turn off on its own, or press the
HOLD button to immediately accept the relocation (light immediately
turns off).
l
To reject the automatic
relocation,
press the I button while the message waiting light is flashing.
Programming
l
Your Telephone
To store autodial
1.
2.
3.
4.
presslTCManddial**l,
press programmable button,
press line button, or dial 1,2,3, or 4, to select line groups 1 - 4, or
dial 0 for system to select line,
dial number to be stored (16 digits max.)
l
5.
6.
NOTEr
l
numbers,
to store hookflash in an autodial sequence, press TAP; press
HOLD to store pause (only if needed),
press TRANSICONF, then press next programmable
dial another number to be stored,
repeat previous step until finished then press SPKR.
button, and
You can store an autodial number at a second level at a
DSS button if you wish.
To store extension
1.
2.
3.
4.
5.
numbers
at DSS buttons,
press ITCM and dial +k * 3,
press programmable button,
dial extension number,
press next programmable button and dial another extension number,
repeat previous step until finished then press SPKR.
13
DigiTech
GCA78280
Station User’s Guide
l
To store personal
1.
2.
3.
4.
5.
6.
l
speed dial numbers,
press ITCM and dial * 4 2,
dial memory location (l-0).
press line button, or dial 1,2,3, or 4 to select line groups i- 4,
or dial 0 for system to select line,
dial number to be stored (16 digits max.)
press TAP to store
hookfiash and press HOLD to store pause (if needed),
press TRANYCONF, dial next location, select line, and dial another
number to be stored,
repeat previous step until finished, then press SPKR.
To store special purpose
1.
2.
3.
feature buttons,
press ITCM and dial Y * 1,
press programmable button,
dial feature code:
5 = response messaging button (then dial O-9 for message)
6 = transfer to voice mail button (then dial extension number)
7 = assist button (than dlal O-9 or l for message)
8 subdued off-hook voice announce
96 = group listen button
# = auto redial button
4.
5.
button
press TRANYCONF then next programmable button and dial another feature code,
repeat step 5 untfl finished, then press SPKR.
*.
L.
;,:.
.:
ulgl 1ecn sitatlon users
GCA7Cb280
tiu~aa
1
Index
Answering Calls.. ................................... 5
Answering SOHVA.. .............................. 5, 6
Automatic Call Back .............................. 12
Automatic Set Relocation.. .................... 13
Call Waittng.. ......................................... 12
Conferencing.. ....................................... 9
DigiTech Telephone , .............................
2
FlashiRecall...........................................
10
Forwarding Calls.. .................................. 11, 12
Holding Calls.. ........................................ 7, 6
Introduction.. .......................................... 2
Lights, Telephone.. ................................ 3, 4
Making a Call.. ....................................... 6, 7
Messaging.. ........................................... 10
Paging.. .................................................. 10, 11
Programming your Telephone.. .............. 13, 14
Pulse/Tone Telephones.. ....................... 11
RecalVflash ........................................... 10
SOHVA Calls.. ....................................... 5, 6
Speakerphone,
Using the.. .................... 5
Telephone Lights ................................... 394
Transferring Calls .................................. 9
15
/
This manual has been developed by Comdial Corporation (the ‘Company’) and is
intended for the use of its customers and
service personnel. The information in this
manual is subject to change without notice.
While every effort has been made to eliminate errors, the Company disclaims liability
for any difftculties arising from the interpretation of the information contained herein.
The information contained herein does not
purport to cover all details or variations in
equipment or to provfde for every possible
contingency to be met in connection with
installation, operation, or maintenance.
Should further information be desired, or
should particular problems arise which are
not covered sufficiently for the purchaser’s
purposes contact, Comdial, Inside Sales
Department, P.O. Box 7266, Chartottesville, Virginia 22906.
COMDIAL
VA 22906-7266
Charlottesville,
IJrt&-*‘b
Printed In U.S.A.
GCA 70-280.01
6m