Sharp | AR-810 | SHARP TROUBLE & ERROR CODES AR-651, AR-810

SHARP TROUBLE & ERROR CODES
AR-651, AR-810
5. TROUBLESHOOTING
5.1 Diagnosis and Prescription for Each Error Code and Phenomenum
5.1.1 Paper transport jam
[E01] Leading edge of paper not reaching the fuser exit sensor
[E02] Trailing edge of paper not passing the fuser exit sensor
Open the jam access cover. Is there any paper on the transport path?
YES
NO
Remove the paper.
Is the fuser exit sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]ON/[6]/[F])
NO
1. Check if the connector of the exit sensor is disconnected.
2. Check if the connector J335 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the exit sensor.
6. Replace the LGC board.
YES
Is the registration motor working? (Perform the output check in the test mode: 03-108/158)
NO
1. Check if the connector of the registration clutch is disconnected.
2. Check if the connector J341 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the registration clutch.
YES
6. Replace the LGC board.
Check the registration roller. Replace it if it is worn out.
5-1
AR-651/810 TROUBLE SHOOTING
[E03] Paper remaining inside the copier at power ON
Open the cover of the unit/area whose picture is flashing on the control panel. Is there any paper on
the transport path? (Refer to the following table)
YES
NO
Remove the paper.
Is the sensor in the jamming area working?
(Perform the input check in the test mode: refer to the following table.)
NO
1. Check if the connector of the sensor is disconnected.
2. Check if any of the connectors on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the sensor.
YES
6. Replace the LGC board.
Replace the LGC board.
Relation between the jamming area and the corresponding sensors
Jamming area
Sensor
Test mode/Input check
Registration area
Registrationsensor
03-[ENERGYSAVER]ON/[4][E]
Exit/Reverse area
Exit sensor
03-[ENERGYSAVER]OFF/[6][G]
Reversel sensor 1
03-[ENERGYSAVER]OFF/[6][C]
Reversel sensor 2
03-[ENERGYSAVER]OFF/[6][B]
Reverse transport
Transport sensor 1
03-[ENERGYSAVER]OFF/[0][C]
area
Transport sensor 2
03-[ENERGYSAVER]OFF/[0][A]
Transport sensor 3
03-[ENERGYSAVER]OFF/[0][B]
1st cassette feed sensor
03-[ENERGYSAVER]OFF/[2][A]
2nd cassette feed sensor
03-[ENERGYSAVER]OFF/[3][A]
3rd cassette/Tandem LCF feed sensor
03-[ENERGYSAVER]OFF/[4][A]
4th cassette/Tandem LCF feed sensor
03-[ENERGYSAVER]OFF/[5][A]
1st cassette transport sensor
03-[ENERGYSAVER]OFF/[2][B]
2nd cassette transport sensor
03-[ENERGYSAVER]OFF/[3][B]
3rd cassette/Tandem LCF transport
03-[ENERGYSAVER]OFF/[4][B]
Paper feeding area
sensor
4th cassette/Tandem LCF transport
sensor
AR-651/810 TROUBLE SHOOTING
5-2
03-[ENERGYSAVER]OFF/[5][B]
[E09] Jam caused by an abnormal HDD
(1) Check if the connectors of the HDD are disconnected.
(2) Check if the connector pins are disconnected and the harnesses are open-circuited.
(3) Replace the HDD.
(4) Replace the SYS board.
[E20] Paper fed from the 1st cassette not reaching the registration sensor
Open the jam access cover. Is there any paper in front of the registration sensor?
YES
NO
Remove the paper.
Is the registration sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]ON/[4]/[E])
NO
1. Check if the connector of the registration sensor is disconnected.
2. Check if the connector J341 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the registration sensor.
6. Replace the LGC board.
YES
Is the 1st cassette feed clutch working?
(Perform the output check in the test mode: 03-201)
NO
1. Check if the connector of the 1st cassette feed clutch is disconnected.
2. Check if the connector J329 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board for short- or open-circuited.
5. Replace the upper cassette feed clutch.
YES
6. Replace the LGC board.
Check the 1st cassette feed roller and separation roller. Replace them if they are worn out.
5-3
AR-651/810 TROUBLE SHOOTING
[E22] Paper fed from the 2nd cassette not reaching the registration sensor
[E30] Paper fed from the 3rd cassette not reaching the registration sensor
[E34] Paper fed from the 4th cassette not reaching the registration sensor
[E3C] Paper fed from the tandem LCF not reaching the registration sensor
Open the bypass unit cover. Is there paper in front of the registration sensor?
YES
NO
Remove the paper.
Is the registration sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]ON/[4]/[E]
NO
1. Check if the connector of the registration sensor is disconnected.
2. Check if the connector J341 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the registration sensor.
6. Replace the LGC board.
YES
Are the transport clutches working? (Perform the output check in the test mode: 03-202, 203, 210)
NO
1. Check if the connectors of the transport clutches are disconnected.
2. Check if the connector J328, 329, 350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the transport clutches.
YES
6. Replace the LGC board.
Check the transport roller. Replace it if it is worn out.
AR-651/810 TROUBLE SHOOTING
5-4
[E25] External LCF transport jam (paper not reaching the registration sensor)
Is there any paper before the registration sensor when the bypass unit cover is opened?
YES
NO
Remove the paper.
Is the registration sensor working? (Perform the input check in the test mode: 03-[ENERGY
SAVER]ON/[4]/[E])
NO
1. Check if the registration connector is not disconnected.
2. Check if the connector J341 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
5. Replace the registration sensor.
6. Replace the LGC board.
YES
Is the external LCF transport motor driving? (Perform the output check in the test mode: 03-122/172)
NO
1. Check if the connector of the transport motor is not disconnected.
2. Check if the connectors J801~804 on the LCF board are not disconnected.
3. Check if there is any abnormality at the transort drive unit.
YES
Is the external LCF feed clutch working? (Perform the output check in the test mode: 03-272)
NO
1. Check if the external LCF clutch connector is not disconnected.
2. Check if the connectors J801~804 on the LCF board are not disconnected.
3. Check if the connector J346 on the LGC board is not disconnected.
4. Check if the connector pins are not disconnected and the harness is
not open-circuited.
5. Check if the conductor pattern on the LCF and LGC boards is not
short- or open-circuited.
6. Replace the external LCF feed clutch.
7. Replace the LCF board.
YES
8. Replace the LGC board.
5-5
AR-651/810 TROUBLE SHOOTING
Is the external LCF transport clutch working? (Perform the output check in the test mode: 03-273)
NO
1. Check if the connector of the external LCF feed clutch is not disconnected.
2. Check if the connectors J801~804 on the LCF board are not disconnected.
3. Check if the connector J346 on the LGC board is not disconnected.
4. Check if the connector pins are not disconnected and the harness is not
open-circuited.
5. Check if the conductor pattern on the LCF and LGC boards is not short- or
open-circuited.
6. Replace the external LCF feed clutch.
YES
7. Replace the LCF board.
8. Replace the LGC board.
1. Check if there is any abnormality at the transport drive unit.
2. Check the condition of the external LCF feed roller and separation roller and clean them, or if
they are deteriorated, replace them.
AR-651/810 TROUBLE SHOOTING
5-6
[E21] Paper fed from the 1st cassette not reaching the 1st casette transport sensor
[E23] Paper fed from the 2nd cassette not reaching the 1st casette transport sensor
[E31] Paper fed from the 3rd cassette not reaching the 1st casette transport sensor
[E35] Paper fed from the 4th cassette not reaching the 1st casette transport sensor
[E3D] Paper fed from the tandem LCF not reaching the 1st casette transport sensor
Open the feed cover. Is there paper in front of the 1st cassette transport sensor?
YES
NO
Remove the paper.
Is the 1st cassette transport sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[2]/[B])
NO
1. Check if the connector of the 1st cassette transport sensor is disconnected.
2. Check if the connector J328, 329,350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the 1st cassette transport sensor.
6. Replace the LGC board.
YES
Are the transport clutches working? (Perform the output check in the test mode:
03-202, 203, 210)
NO
1. Check if the connectors of the transport clutches are disconnected.
2. Check if the connector J328, 329, 350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the transport clutches.
YES
6. Replace the LGC board.
Check the transport roller. Replace it if it is worn out.
5-7
AR-651/810 TROUBLE SHOOTING
[E24] Paper fed from the 2nd cassette not reading the 2nd cassette transport sensor
[E32] Paper fed from the 3rd cassette not reaching the 2nd cassette transport sensor
[E35] Paper fed from the 4th cassette not reaching the 2nd cassette transport sensor
[E3E] Paper fed from the tandem LCF not reaching the 2nd cassette transport sensor
Open the feed cover. Is there paper in front of the 2nd cassette transport sensor?
YES
NO
Remove the paper.
Is the 2nd cassette transport sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[3]/[B])
NO
1. Check if the connector of the 2nd cassette transport sensor is disconnected.
2. Check if the connector J328,329,350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the 2nd cassette transport sensor.
6. Replace the LGC board.
YES
Are the transport clutches working? (Perform the output check in the test mode: 03-203, 210, 226)
NO
1. Check if the connectors of the transport clutches are disconnected.
2. Check if the connector J328, 329, 350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the transport clutches.
YES
6. Replace the LGC board.
Check the transport roller. Replace it if it is worn out.
AR-651/810 TROUBLE SHOOTING
5-8
[E33] Paper fed from the 3rd cassette not reaching the 3rd cassette transport sensor
[E37] Paper fed from the 4th cassette not reaching the 3rd cassette transport sensor
Open the feed cover. Is there any paper in front of the 3rd cassette transport sensor?
YES
NO
Remove the paper.
Is the 3rd cassette tranport sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[4]/[B]
NO
1. Check if the connector of the 3rd cassette transport sensor is disconnected.
2. Check if the connector J328 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor patterns on the LGC board are short- or open-circuited.
5 Replace the 3rd cassette transport sensor.
6. Replace the LGC board.
YES
Is the transport clutch working? (Perform the output check in the test mode: 03-225)
NO
1. Check if the connector of the transport clutch is disconnected.
2. Check if the connector J328, 329, 350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor patterns on the LGC board are short- or open-circuited.
5 Replace the transport clutch.
YES
6 Replace the LGC board.
Check the transport roller. Replace it if it is worn out.
5-9
AR-651/810 TROUBLE SHOOTING
[E38] Paper fed from the 4th cassette not reaching the 4th cassette transport sensor
Open the feed cover. Is there any paper in front of the 4th cassette transport sensor?
YES
NO
Remove the paper.
Is the 4th cassette transport sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[5]/[B]
NO
1. Check if the connector of the 4th cassette transport sensor is disconnected.
2. Check if the connector J350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor patterns on the LGC board are short- or open-circuited.
5 Replace the 4th cassette transport sensor.
6. Replace the LGC board.
YES
Is the transport clutch working? (Perform the output check in the test mode: 03-225)
NO
1. Check if the connector of the PFP transport clutch is disconnected.
2. Check if the connector J350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor patterns on the LGC board are short- or open-circuited.
5 Replace the transport clutch.
YES
6 Replace the LGC board.
Check the transport roller. Replace it if it is worn out.
AR-651/810 TROUBLE SHOOTING
5 - 10
[E3F] Paper fed from the tandem LCF not reading the tandem LCF transport sensor
Open the feed cover. Is there paper in front of the tandem LCF transport sensor?
YES
NO
Remove the paper.
Is the tandem LCF transport sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[4]/[B])
NO
1. Check if the connector of the tandem LCF transport sensor is disconnected.
2. Check if the connector J328, 350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the tandem LCF transport sensor.
6. Replace the LGC board.
YES
Are the transport clutches working? (Perform the output check in the test mode: 03-225)
NO
1. Check if the connectors of the transport clutches are disconnected.
2. Check if the connector J328, 350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the transport clutches.
YES
6. Replace the LGC board.
Check the transport roller. Replace it if it is worn out.
5 - 11
AR-651/810 TROUBLE SHOOTING
[EB5] Paper left on the transport path
In case an paper is fed from the 1st cassette, bypass feed unit or reversed paper transport section:
Open the bypass unit cover. Is there any paper in front of the registration sensor?
YES
NO
Remove the paper.
Is the registration sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]ON/[4]/[E)
NO
1. Check if the connector of the registration sensor is disconnected.
2. Check if the connector J341 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the registration sensor.
6. Replace the LGC board.
YES
Check the rollers. Replace them if they are worn out.
In case an paper is fed from the 2nd, 3rd, 4th or tandem LCF:
Open the feed cover. Is there any paper in front of the 1st cassette transport sensor?
YES
NO
Remove the paper.
Is the 1st cassette transport sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[2]/[B])
NO
1. Check if the connector of the 1st cassette transport sensor is disconnected.
2. Check if the connector J329 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the 1st cassette transport sensor.
YES
6. Replace the LGC board.
Check the rollers. Replace them if they are worn out.
AR-651/810 TROUBLE SHOOTING
5 - 12
[EB6] Paper left on the transport path
Open the bypass unit cover. Is there any paper in front of the registration sensor?
YES
NO
Remove the paper.
Is the registration sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]ON/[4]/[E)
NO
1. Check if the connector of the registration sensor is disconnected.
2. Check if the connector J341 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the registration sensor.
YES
6. Replace the LGC board.
Check the rollers. Replace them if they are worn out.
5 - 13
AR-651/810 TROUBLE SHOOTING
5.1.2 Paper misfeeding
[E11] Misfeeding during duplex printing (paper not reaching the registration sensor)
Open the bypass unit cover. Is there any paper in front of the registration sensor?
YES
NO
Remove the paper.
Is the registration sensor working?
(Perform the input check in the test mode:03-[ENERGY SAVER]ON/[4]/[E])
NO
1. Check if the connector of the registration sensor is disconnected.
2. Check if the connector J341 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the registration sensor.
6. Replace the LGC board.
YES
Is the reversed paper transport cluch working?
(Perform the output check in the test mode: 03-220, 221)
NO
1. Check if the connector of the reversed paper transport clutch is disconnected.
2. Check if the connector J334 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the reversed paper transport clutch.
YES
6. Replace the LGC board.
Check the rollers in the reversed papaer transport section. Replace them if they are worn out.
AR-651/810 TROUBLE SHOOTING
5 - 14
[E12] Bypass misfeeding (paper not reaching the registration sensor)
Open the bypass unit cover. Is there any paper in front of the registration sensor?
YES
NO
Remove the paper.
Is the registration sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]ON/[4]/[E])
NO
1. Check if the connector of the registration sensor is disconnected.
2. Check if the connector J341 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the registration sensor.
6. Replace the LGC board.
YES
Is the bypass feed clutch working? (Perform the output check in the test mode: 03-204)
NO
1. Check if the connector of the bypass feed clutch is disconnected.
2. Check if the connector J327 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the bypass feed clutch.
YES
6. Replace the LGC board.
Check the bypass feed roller and separation roller. Replace them if they are worn out.
5 - 15
AR-651/810 TROUBLE SHOOTING
[E13] 1st cassette misfeeding (paper not reaching the 1st cassette feed sensor)
Open the feed cover. Is there any paper in front of the 1st cassette feed sensor?
YES
NO
Remove the paper.
Is the 1st cassetter feed sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[2]/[B])
NO
1. Check if the connector of the 1st cassette feed sensor is disconnected.
2. Check if the connector J329 on the LGC board is disconencted.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the 1st cassette feed sensor.
6. Replace the LGC board.
YES
Is the 1st cassette feed clutch working?
(Perform the output check in the test mode: 03-201)
NO
1. Check if the connector of the 1st cassette feed clutch is disconnected.
2. Check if the connector J329 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are opencircuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the 1st cassette feed clutch.
YES
6. Replace the LGC board.
Check the 1st cassette feed roller and separation roller. Replace them if they are worn out.
AR-651/810 TROUBLE SHOOTING
5 - 16
[E14] 2nd cassette misfeeding (paper not reaching the 2nd cassette feed sensor)
Open the feed cover. Is there any paper in front of the 2nd cassette feed sensor?
YES
NO
Remove the paper.
Is the 2nd cassette feed sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[3]/[B])
NO
1. Check if the connector of the 2nd cassette feed sensor is disconnected.
2. Check if the connector J329 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the 2nd cassette feed sensor.
6. Replace the LGC board.
YES
Is the 2nd cassette feed clutch working?
(Perform the output check in the test mode: 03-202)
NO
1. Check if the connector of the 2nd cassette feed clutch is disconnected.
2. Check if the connector J329 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are opencircuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the 2nd cassette feed clutch.
YES
6. Replace the LGC board.
Check the 2nd cassette feed roller and separation roller. Replace them if they are worn out.
5 - 17
AR-651/810 TROUBLE SHOOTING
[E15] 3rd cassette misfeeding (paper not reaching the 3rd cassette feed sensor)
Open the feed cover. Is there any paper in front of the 3rd cassette feed sensor?
YES
NO
Remove the paper.
▼
Is the 3rd cassette feed sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[4]/[B])
NO
1. Check if the connector of the 3rd cassette feed sensor is disconnected.
2. Check if the connector J328 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor patterns on the LGC board are short- or open-circuited.
5. Replace the 3rd cassette feed sensor.
6. Replace the LGC board.
YES
Is the 3rd cassette/tandem LCF feed clutch working? (Perform the output check in the test mode: 03-226)
NO
1. Check if the connector of the 3rd cassette/tandem LCF feed clutch is disconnected.
2. Check if the connector J328 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor patterns on the LGC board are short- or open-circuited.
5. Replace the 3rd cassette/tandem LCF feed clutch.
YES
6. Replace the LGC board.
Check the 3rd cassette/tandem LCF feed roller and separation roller. Replace them if they are worn
out.
AR-651/810 TROUBLE SHOOTING
5 - 18
[E16] 4th cassette misfeeding (paper not reaching the 4th cassette feed sensor)
Open the feed cover. Is there any paper in front of the 4th cassette feed sensor?
YES
NO
Remove the paper.
Is the 4th cassette feed sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[5]/[B])
NO
1. Check if the connector of the 4th cassette feed sensor is disconnected.
2. Check if the connector J350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor patterns on the LGC board are short- or open-circuited.
5. Replace the LGC board.
6. Replace the 4th cassette feed sensor.
YES
Is the 4th cassette feed clutch working?
(Perform the output check in the test mode: 03-228)
NO
1. Check if the connector of the 4th cassette feed clutch is disconnected.
2. Check if the connector J350 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor patterns on the LGC board are short- or open-circuited.
5. Replace the 4th cassette feed clutch.
YES
6. Replace the LGC board.
Check the 4th cassette feed roller and separation roller. Replace them if they are worn out.
5 - 19
AR-651/810 TROUBLE SHOOTING
[E19] LCF misfeeding (paper not reaching the LCF feed sensor)
Open the LCF (release from the copier) side cover. Is there any paper in front of the LCF feed sensor?
YES
NO
Remove the paper.
Is the LCF feed sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[1]/[B])
NO
1. Check if the connector of the LCF feed sensor is disconnected.
2. Check if either of the connectors J801 to J804 on the LCF board is disconnected.
3. Check if the connector J346 on the LGC board is disconnected.
4. Check if the connector pins are disconnected and the harnesses are open-circuited.
5. Check if the conductor patterns on the LCF board and LGC board are short- or open-circuited.
6. Replace the LCF feed sensor.
7. Replace the LCF board.
8. Replace the LGC board.
YES
Is the LCF transport motor working?
(Perform the output check in the test mode: 03-122/172)
NO
1. Check if the connector of the transport motor is disconnected.
2. Check if any of the connectors J801 to 804 on the LCF board is disconnected.
3. Check if there is the abnormality of the transport driving mechanism.
YES
Is the LCF feed clutch working? (Perform the output check in the test mode: 03-272)
NO
1. Check if the connector of the LCF feed clutch is disconnected.
2. Check if any of the connectors J801 to 804 on the LCF board is disconnected.
3. Check if the connector J346 on the LGC board is disconnected.
4. Check if the connector pins are disconnected and the harnesses are open-circuited.
5. Check if the conductor patterns on the LCF board and LGC board are short- or open-circuited.
6. Replace the LCF feed clutch.
7. Replace the LCF board.
YES
8. Replace the LGC board.
1. Check if there is abnormality of the transport driving mechanism.
2. Check the LCF feed roller and separation roller. Replace them if they are worn out.
AR-651/810 TROUBLE SHOOTING
5 - 20
5.1.3 Cover open jam
[E41] Front cover opened during printing
Is the front cover open?
YES
NO
Close the cover.
Is the voltage of 24V being supplied from the power supply unit?
(Perform the input check in the test mode: 03-[ENERGY SAVER] ON/[1]/[A])
NO
1. Check if the connector for 24V power supply is disconnected.
2. Check if the connector J344 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the LGC board.
YES
Replace the LGC board.
[E44] Feed cover opened during printing
Is the feed cover open?
YES
NO
Remove the paper if there is any, then close the cover.
Is the feed cover sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[4]/[G])
NO
1. Check if the connector of the feed cover sensor is disconnected.
2. Check if the connector J338 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are opencircuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the feed cover sensor.
YES
6. Replace the LGC board.
Replace the LGC board.
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AR-651/810 TROUBLE SHOOTING
[E45] LCF opened during printing
Is the LCF open?
YES
NO
Remove the paper if there is any, then close the LCF.
Is the LCF set sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[1]/[G])
NO
1. Check if the connector of the LCF set sensor is disconnected.
2. Check if either of the connectors J801 to 804 on the LCF board is disconnected.
3. Check if the connector J346 on the LGC board is disconnected.
4. Check if the connector pins are disconnected and the harnesses are open-circuited.
5. Check if the conductor patterns on the LCF board and LGC board are short- or
open-circuited.
6. Replace the LCF set sensor.
7. Replace the LCF board.
8. Replace the LGC board.
YES
1. Replace the LCF board.
2. Replace the LGC board.
[E46] Bypass feed unit cover opened during printing
Is the bypass feed unit cover open?
YES
NO
Remove the paper if there is any, then close the bypass feed unit cover.
Is the bypass feed unit cover sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[7]/[G])
NO
1. Check if the connector of the bypass feed unit cover sensor is disconnected.
2. Check if the connector J338 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor patterns on the LGC board are short- or open-circuited.
5. Replace the bypass feed unit cover sensor.
YES
6. Replace the LGC board.
2. Replace the LGC board.
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5 - 22
[E47] Feed cover opened during printing
Is the feeds cover close?
YES
NO
Remove paper if there is any, then close the cover.
Is the voltage of 24V being supplied from the power supply unit?
(Perform the input check in the test mode: 03-[ENERGY SAVER] ON/[1]/[A])
NO
1. Check if the connector for 24V power supply is disconnected.
2. Check if the connector J344 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the LGC board.
YES
Is the exit cover open/close switch working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[6]/[H]
NO
1. Check if the connector of the front cover opening/closing switch is disconnected.
2. Check if the connector J335 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are opencircuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the exit cover open/close switch.
YES
6. Replace the LGC board.
Replace the LGC board.
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AR-651/810 TROUBLE SHOOTING
5. 1. 4. Jams at exit/reverse section and other tronsport jams
[E50] Leading edge of paper not reaching the reverse sensor 2
Is there any paper at the reverse section when the exit cover is opened?
YES
NO
Remove the paper.
Is the reverse sensor 2 working? (Perform the input check in the test mode: 03-[ENERGY
SAVER]OFF/[2]/[C])
NO
1. Check if the connector of the reverse sensor 2 is not disconnected.
2. Check if the connector J335 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
5. Replace the reverse sensor 2.
6. Replace the LGC board.
YES
Is the reverse motor driving? (Perform the output check in the test mode: 03-126)
NO
1. Check if the connector of the reverse drive unit is not disconnected.
2. Check if the connector J335 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
YES
5. Replace the LGC board.
Check the myler at the reverse section and clean it, or if it is deteriorated, replace it.
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5 - 24
[E51] Leading edge of paper not reaching the transport sensor 1
Is there any paper at the reverse section when the exit cover is opened?
YES
NO
Remove the paper.
Is the transport sensor 1 working? (Perform the input check in the test mode: 03-[ENERGY
SAVER]OFF/[9]/[A])
NO
1. Check if the connector of the transport sensor 1 is not disconnected.
2. Check if the connector J334 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
5. Replace the transport sensor 1.
6. Replace the LGC board.
YES
Is the transport roller at the horizontal transport section rotating? (Perform the output check in
the test mode: 03-113/110/220)
NO
1. Check if the drawer connector is not disconnected.
2. Check if the connectors of the transport drive clutch and transport clutch 1
are not disconnected.
3. Check if the connectors of the transport drive clutch and transport clutch 1
are not misconnected (drive clutch: black-black, transport clutch1: blue-purple).
4. Check if the connector J334 on the LGC board is not disconnected.
5. Check if the connector pins are not disconnected and the harness is not
open-circuited.
6. Check if the conductor pattern on the LGC board is not short- or opencircuited.
7. Replace the transport drive clutch and transport clutch 1.
8. Replace the LGC board.
YES
9. Check if the front side timing belt is put on properly.
Check the condition of the roller at the horizontal transport section and clean it, or if it is
deteriorated, replace it.
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AR-651/810 TROUBLE SHOOTING
[E52] Leading edge of paper not reaching the transport sensor 2
Is there any paper at the reverse section when the exit cover is opened?
YES
NO
Remove the paper.
Is the transport sensor 2 working? (Perform the input check in the test mode: 03-[ENERGY
SAVER]OFF/[9]/[B])
NO
1. Check if the connector of the transport sensor 2 is not disconnected.
2. Check if the connector J334 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
5. Replace the transport sensor 2.
6. Replace the LGC board.
YES
Is the transport roller at the horizontal transport section rotating? (Perform the output check in
the test mode: 03-113/110/220)
NO
1. Check if the drawer connector is not disconnected.
2. Check if the connectors of the transport drive clutch and transport clutch 2
are not disconnected.
3. Check if the connectors of the transport drive clutch and transport clutch 2
are not misconnected (drive clutch: black-black, transport clutch 2: black-blue).
4. Check if the connector J334 on the LGC board is not disconnected.
5. Check if the connector pins are not disconnected and the harness is not
open-circuited.
6. Check if the conductor pattern on the LGC board is not short- or opencircuited.
7. Replace the transport drive clutch and transport clutch 2.
8. Replace the LGC board.
YES
9. Check if the front side timing belt is put on properly.
Check the condition of the roller at the horizontal transport section and clean it, or if it is
deteriorated, replace it.
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5 - 26
[E54] Leading edge of paper not reaching the transport sensor 3
Is the transport sensor 3 working? (Perform the input check in the test mode: 03-[ENERGY
SAVER]OFF/[9]/[C])
NO
1. Check if the connector of the transport sensor 3 is not disconnected.
2. Check if the connector J334 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check is the conductor pattern on the LGC board is not short- or opencircuited.
5. Replace the transport sensor 3.
YES
6. Replace the LGC board.
Check the condition of the roller at the horizontal transport section and clean it, or if it is
deteriorated, replace it.
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AR-651/810 TROUBLE SHOOTING
[E55] Paper remaining on the transport path when CRUN is OFF
Open the cover of the unit/area whose picture is flashing on the control panel. Is there any paper on
the transport path?
YES
NO
Remove the paper.
Is the sensor in the jamming area working?
(Perform the input check in the test mode: refer to the following table)
NO
1. Check if the connector of the sensor is disconnected.
2. Check if any of the connectors on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the sensor.
YES
6. Replace the LGC board.
Replace the LGC board.
Relation between the jamming area and the corresponding sensors
Jamming area
Sensor
Test mode/Input check
Registration area
Registration sensor
03-[ENERGY SAVER]ON/[4][E]
Exit/Reverse area
Exit sensor
03-[ENERGY SAVER]OFF/[6][G]
Reversel sensor 1
03-[ENERGY SAVER]OFF/[6][C]
Reversel sensor 2
03-[ENERGY SAVER]OFF/[6][B]
Reverse transport
Transport sensor 1
03-[ENERGY SAVER]OFF/[0][C]
area
Transport sensor 2
03-[ENERGY SAVER]OFF/[0][A]
Transport sensor 3
03-[ENERGY SAVER]OFF/[0][B]
Paper feeding
1st cassette feed sensor
03-[ENERGY SAVER]OFF/[2][A]
area
2nd cassette feed sensor
03-[ENERGY SAVER]OFF/[3][A]
3rd cassette/Tandem LCF feed sensor
03-[ENERGY SAVER]OFF/[4][A]
4th cassette/Tandem LCF feed sensor
03-[ENERGY SAVER]OFF/[5][A]
1st cassette transport sensor
03-[ENERGY SAVER]OFF/[2][B]
2nd cassette transport sensor
03-[ENERGY SAVER]OFF/[3][B]
3rd cassette/Tandem LCF transport
03-[ENERGY SAVER]OFF/[4][B]
sensor
4th cassette/Tandem LCF transport
sensor
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5 - 28
03-[ENERGY SAVER]OFF/[5][B]
[E57] Leading edge of paper not reaching the reverse sensor 1
Is there any paper before the registration sensor when the exit cover is opened?
YES
NO
Remove the paper.
Is the reverse sensor 1 working? (Perform the input check in the test mode: 03-[ENERGY
SAVER]OFF/[2]/[B])
NO
1. Check if the connector of the reverse sensor 1 is not disconnected.
2. Check if the connector J335 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
5. Replace the reverse sensor 1.
6. Replace the LGC board.
YES
Is the reverse motor driving? (Perform the output check in the test mode: 03-126)
NO
1. Check if the connector of the reverse transport unit is not disconnected.
2. Check if the connector J335 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
5. Replace the LGC board
YES
Is the gate solenoid working? (Perform the output check in the test mode: 03-274)
NO
1. Check if the connector of the gate solenoid is not disconnected.
2. Check if the connector J335 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
5. Replace the LGC board
YES
1. Check if there is no mechanical loading at the exit/reversal gate.
2. Check the myler at the reverse section and clean it, or if it is deteriorated, replace it.
5 - 29
AR-651/810 TROUBLE SHOOTING
[E58] Trailing edge of paper not passing the reverse sensor 1/2
Is there any paper at the reverse section when the exit cover is opened?
YES
NO
Remove the paper.
Is the reverse sensor 1/2 working? (Perform the input check in the test mode: 03-[ENERGY
SAVER]OFF/[2]/[B], [2]/[C])
NO
1. Check if the connector of the reverse sensor 1/2 is not disconnected.
2. Check if the connector J335 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
5. Replace the reverse sensor 1/2.
YES
6. Replace the LGC board.
1. Check if the setting of the paper size is correct.
2. Check the condition of the roller at the reverse section and clean it, or if it is deteriorated,
replace it.
3. Check if there is no mechanical loading at the follower roller and no abnormality at the myler.
4. Check if the adjustment of the reverse motor speed (05-426/427) is appropriate.
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5 - 30
[E59] Leading edge of paper not reaching the exit sensor
Is the exit sensor working? (Perform the input check in the test mode: 03-[ENERGY SAVER]ON/
[1]/[C])
NO
1. Check if the connector of the exit sensor is not disconnected.
2. Check if the connector J335 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
5. Replace the exit sensor.
6. Replace the LGC board.
YES
<Simple discharging>
Is the gate solenoid working? (Perform the output check in the test mode: 03-274)
NO
1. Check if the connector of the gate solenoid is not disconnected.
2. Check if the connector J335 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
5. Replace the LGC board.
YES
Replace the LGC board.
<Reversal discharging>
1. Check if the setting of the paper size is correct.
2. Check if there is no abnormality and extraneous material at the guide and myler in front of the
exit roller.
5 - 31
AR-651/810 TROUBLE SHOOTING
[E5A] Trailing edge of paper not passing the exit sensor
Is there any paper at the reverse section when the exit cover is opened?
YES
NO
Remove the paper.
Is the exit motor driving? (Perform the output check in the test mode: 03-120)
NO
1. Check if the connector of the exit motor is not disconnected.
2. Check if the connector J336 on the LGC board is not disconnected.
3. Check if the connector pins are not disconnected and the harness is not
open-circuited.
4. Check if the conductor pattern on the LGC board is not short- or opencircuited.
YES
5. Replace the LGC board.
1. Check if the setting of the paper size is correct.
2. Check if there is no abnormality and extraneous material at the guide and myler in front of the
exit roller.
3. Check if there is no mechanical loading at the exit follower roller.
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5 - 32
5.1.5 Original jam in RADF
[E71] Original feeding jam
Are the pickup roller, feed roller and separation roller dirty?
YES
NO
Clean the rollers.
Is the transport force of the rollers insufficient?
YES
NO
Replace the rollers.
Is the original abnormally curled or folded?
YES
Flatten and set it again.
[E72] Original transport jam
[E73] Original discharging jam
Are the registration roller, read roller and exit roller dirty?
YES
Clean the rollers.
[E74] Original reversing jam
Are the read roller and reverse roller dirty?
YES
NO
Clean the rollers.
Is the reverse flapper working properly?
NO
Adjust the reverse solenoid.
5 - 33
AR-651/810 TROUBLE SHOOTING
[E76] Short-sized original exit jam
Are the registration roller, read roller, intermediate transport roller and small original reverse roller tainted?
YES
NO
Clean up the rollers.
Are the small original exit flapper and small original reverse flapper operating normally?
Adjust the small original exit solenoid.
[E77] Transport jam at scanning section
Are the registration sensor and read roller tainted?
YES
Clean up the sensor and roller.
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5 - 34
[E7A] RADF opened during original feeding
[E7B] RADF opened during original transporting
[E7C] RADF opened during large-sized original discharging
[E7D] RADF opened during small-sized original reversing
[E7E] RADF opened during small-sized original discharging
[E7F] RADF opened at the scanning section
Is the connector CN11 on the ADF board disconnected?
YES
NO
Connect the connector.
Is the harness between the ADF board and RADF open/close sensor open-circuited?
YES
NO
Replace the harness.
Is the RADF open/close sensor working improperly?
YES
NO
Replace the RADF open/close sensor.
Is the harness between the ADF board and APS operation sensor open-circuited?
YES
NO
Replace the harness.
Is the APS sensor working improperly?
YES
NO
Replace the APS operation sensor.
1. Replace the ADF board.
2. Perform the EEPROM initialization of RADF, sensor automatical adjustment and tray
volume adjustment.
5 - 35
AR-651/810 TROUBLE SHOOTING
[E80] Jam access cover opened during original feeding
[E81] Jam access cover opened during original transporting
[E82] Jam access cover opened during large-sized original discharging
[E83] Jam access cover opened during small-sized original reversing
[E84] Jam access cover opened during small-sized original discharging
[E85] Jam access cover opened at the scanning section
Are the connector CN3 and CN12 on the ADF board disconnected?
YES
NO
Connect the connector.
Is the harness between the ADF board and cover open/close sensor open-circuited?
YES
NO
Replace the harness.
Is the cover open/close sensor working improperly?
YES
Replace the cover open/close sensor.
NO
Is the harness between the ADF board and cover open/close sensor open-circuited?
YES
NO
Replace the harness.
Is the cover open/close sensor working improperly?
YES
Replace the cover open/close sensor.
NO
Is the harness between the ADF board and RADF open/close switch open-circuited?
YES
Replace the harness.
NO
Is the RADF open/close switch working improperly?
YES
Replace the RADF open/close switch.
NO
Is 24V supplied from the copier?
YES
NO
1. Replace the ADF board.
2. Perform the EEPROM initialization of RADF, sensor automatical adjustment
and tray volume adjustment.
Check if the power at the copier is ON.
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5 - 36
5. 1. 6. Paper jam in finisher
[E9F] Punching jam
Is there any paper remaining on the transport path in the finisher or main unit?
YES
NO
Remove the paper.
Is the connector J1 on the punch driver PC board disconnected?
Is the harness connecting the punch driver PC board and punch home position sensor
(PI3P) open-circuited?
YES
NO
Connect the connector securely. Replace the harness.
Is the punch home position sensor working properly?
NO
1. Connect the connector of the punch home position sensor securely.
2. Replace the punch home position sensor.
YES
Replace the punch driver PC board.
[EA1] Finisher paper transport delay jam
Is there any paper remaining on the transport path in the finisher or main unit?
YES
NO
Remove the paper.
Is the connector J17 on the finisher controller PC board disconnected?
Is the harness connecting the finisher controller PC board and inlet sensor (PI1) open-circuited?
YES
NO
Connect the connector securely. Replace the harness.
Is the inlet sensor working properly? (Check the movement of the actuator.)
NO
1. Connect the connector of the inlet sensor securely.
2. Attach the actuator securely if its shaft is out of place.
YES
3. Replace the inlet sensor.
Replace the finisher controller PC board.
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AR-651/810 TROUBLE SHOOTING
[EA2] Finisher paper transport stop jam
Is there any paper remaining on the transport path in the finisher or main unit?
YES
NO
Remove the paper.
Is any of the connectors J17, J24, J9 and J11 on the finisher controller PC board disconnected?
Is the harness connecting the finisher controller PC board and inlet sensor (PI1) open-circuited?
Is the harness connecting the finisher controller PC board and buffer path inlet paper sensor (PI17)
open-circuited?
Is the harness connecting the finisher controller PC board and buffer path paper sensor (PI14) opencircuited?
Is the harness connecting the finisher controller PC board and stapling tray sensor (PI4) open-circuited?
Is the harness connecting the finisher controller PC board and delivery sensor (PI3) open-circuited?
YES
NO
Connect the connectors securely. Replace the harnesses.
Is the inlet sensor working properly? (Check the movement of the actuator.)
Is the buffer path inlet paper sensor working properly? (Check the movement of the actuator.)
Is the buffer path paper sensor working properly? (Check the movement of the actuator.)
Is the stapling tray sensor working properly? (Check the movement of the actuator.)
Is the delivery sensor working properly? (Check the movement of the actuator.)
NO
1. Connect the connectors of the sensors securely.
2. Attach the actuators securely if their shafts are out of place.
YES
3. Replace the sensors.
Replace the finisher controller PC board.
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5 - 38
[EA3] Paper remaining inside the finisher at power ON
Is there any paper remaining on the transport path in the finisher?
YES
NO
Remove the paper.
Is any of the connectors J17, J24 and J11 on the finisher controller PC board disconnected?
Is the harness connecting the finisher controller PC board and inlet sensor (PI1) open-circuited?
Is the harness connecting the finisher controller PC board and buffer path inlet paper sensor (PI17)
open-circuited?
Is the harness connecting the finisher controller PC board and buffer path paper sensor (PI14) opencircuited?
Is the harness connecting the finisher controller PC board and delivery sensor (PI3) open-circuited?
YES
NO
Connect the connectors securely. Replace the harnesses.
Is the inlet sensor working properly? (Check the movement of the actuator.)
Is the buffer path inlet paper sensor working properly? (Check the movement of the actuator.)
Is the buffer path paper sensor working properly? (Check the movement of the actuator.)
Is the delivery sensor working properly? (Check the movement of the actuator.)
NO
1. Connect the connectors of the sensors securely.
2. Attach the actuators securely if their shafts are out of place.
YES
3. Replace the sensors.
Replace the finisher controller PC board.
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AR-651/810 TROUBLE SHOOTING
[EA4] Finisher front door opened during printing
Is there any paper remaining on the transport path in the finisher or main unit?
YES
NO
Remove the paper.
Is the finisher connected with the main unit?
NO
YES
Connect the finisher with the main unit.
Is the connector J12 on the finisher controller PC board disconnected?
Is the harness connecting the finisher controller PC board and joint sensor (PI15) open-circuited?
YES
NO
Connect the connector securely. Replace the harness.
Is the joint sensor working properly?
NO
1. Connect the connector of the joint sensor securely.
2. Replace the joint sensor.
YES
Is the door of the finisher closed?
NO
YES
Close the door.
Is the connector J12 on the finisher controller PC board disconnected?
Is the harness connecting the finisher controller PC board and door opening sensor (PI16) open-circuited?
YES
NO
Connect the connector securely. Replace the harness.
Is the door opening sensor working properly?
NO
1. Connect the connector of the door opening sensor securely.
2. Replace the door opening sensor.
YES
Is the connector J5 on the finisher controller PC board disconnected?
Is the harness connecting the finisher controller PC board and door switch (MS1) open-circuited?
YES
NO
Connect the connector securely. Replace the harness.
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5 - 40
Is the door switch working properly?
NO
1. Connect the connector of the door switch securely.
2. Replace the door switch.
YES
Is the connector J5 on the punch driver PC board disconnected?
Is the harness connecting the punch driver PC board and front door switch (MS2P) open-circuited?
YES
NO
Connect the connector securely. Replace the harness.
Are the upper and front door switches working properly?
NO
YES
1. Connect the connectors of the upper and front door switches securely.
2. Replace the upper/front door switches.
Replace the finisher controller PC board.
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AR-651/810 TROUBLE SHOOTING
[EA5] Finisher stapling jam
Is there any paper remaining on the transport path in the finisher or main unit, or on the stapling tray?
YES
NO
Remove the paper.
Is the jam cleared by taking off the staple cartridge from the finisher and removing the staple sheet
sliding it from the staple case?
YES
NO
End
Is the connector J8 on the finisher controller PC board disconnected?
Is the harness connecting the finisher controller PC board and staple home position sensor
(PI22) open-circuited?
YES
NO
Connect the connector securely. Replace the harness.
Is the staple home position sensor working properly?
NO
YES
1. Connect the connector of the staple home position sensor securely.
2. Replace the staple home position sensor.
Replace the finisher controller PC board.
AR-651/810 TROUBLE SHOOTING
5 - 42
[EA6] Finisher early arrival jam
Is there any paper remaining on the transport path in the finisher or main unit?
YES
NO
Remove the paper.
Is the connector J17 on the finisher controller PC board disconnected?
Is the harness connecting the finisher controller PC board and inlet sensor (PI1) open-circuited?
YES
NO
Connect the connector securely. Replace the harness.
Is the inlet sensor working properly? (Check the movement of the actuator.)
NO
1. Connect the connector of the inlet sensor securely.
2. Attach the actuator securely if its shaft is out of place.
YES
3. Replace the inlet sensor.
Replace the finisher controller PC board.
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AR-651/810 TROUBLE SHOOTING
[EA8] Saddle stitcher stapling jam
Is there any paper remaining on the transport path in the finisher, saddle stitcher section or main
unit, or on the stapling tray?
YES
NO
Remove the paper.
Is the jam cleared by taking off the staple cartridge from the finisher and removing the staples stuck
in the stapling unit?
YES
NO
End
Is the connector J8 on the saddle stitcher controller PC board disconnected?
Is the harness connecting the saddle stitcher controller PC board and stitcher home position switch
(rear: MS5S, front: MS7S) open-circuited?
YES
NO
Connect the connector securely. Replace the harness.
Are the stitcher home position switches working properly?
NO
YES
1. Connect the connectors of the stitcher home position switches securely.
2. Replace the stitcher home position switches.
Replace the saddle stitcher controller PC board.
AR-651/810 TROUBLE SHOOTING
5 - 44
[EA9] Saddle stitcher door opened during printing
Is there any paper remaining on the transport path in the finisher, saddle stitcher section or main unit?
YES
NO
Remove the paper.
Is the saddle stitcher door closed?
NO
YES
Close the door.
Is either of the connectors J10 or J11 on saddle stitcher controller PC board disconnected?
Are the harnesses connecting the saddle stitcher controller PC board and cover opening sensors
(PI2S: front door opening/closing sensor, PI3S: delivery cover sensor, PI19S: inlet cover sensor)
open-circuited?
YES
NO
Connect the connector securely. Replace the harness.
Are the cover opening sensors working properly?
NO
YES
1. Connect the connectors of the cover opening sensors securely.
2. Replace the cover opening sensors.
Replace the finisher controller PC board.
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[EAA] Paper remaining at the saddle stitcher at power ON
Is there any paper remaining on the transport path in the finisher or saddle stitcher section?
YES
NO
Remove the paper.
Is any of the connectors J10, J13 and J9 on the saddle stitcher controller PC board disconnected?
Is the harness connecting the saddle stitcher controller PC board and No.1 paper sensor
(PI18S) open-circuited?
Is the harness connecting the saddle stitcher controller PC board and No.2 paper sensor
(PI19S) open-circuited?
Is the harness connecting the saddle stitcher controller PC board and No.3 paper sensor
(PI20S) open-circuited?
Is the harness connecting the saddle stitcher controller PC board and vertical path paper sensor
(PI17S) open-circuited?
Is the harness connecting the saddle stitcher controller PC board and delivery sensor
(PI11S) open-circuited?
YES
NO
Connect the connectors securely. Replace the harnesses.
Is the No.1 paper sensor working properly? (Check the movement of the actuator.)
Is the No.2 paper sensor working properly? (Check the movement of the actuator.)
Is the No.3 paper sensor working properly? (Check the movement of the actuator.)
Is the vertical path paper sensor working properly? (Check the movement of the actuator.)
Is the delivery sensor working properly? (Check the movement of the actuator.)
NO
1. Connect the connectors of the sensors securely.
2. Attach the actuators securely if their shafts are out of place.
YES
3. Replace the sensors.
Replace the saddle stitcher controller PC board.
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[EAB] Saddle stitcher transport stop jam
Is there any paper remaining on the transport path in the finisher, saddle stitcher section or main unit?
YES
NO
Remove the paper.
Is the conncetor J17 on finisher controller PC board disconnected?
Is the harness connecting the finisher controller PC board and inlet sensor (PI1) open-circuited?
Is either of the connectors J10 or J9 on the saddle stitcher controller PC board disconnected?
Is the harness connecting the saddle stitcher controller PC board and No.1 paper sensor
(PI18S) open-circuited?
Is the harness connecting the saddle stitcher controller PC board and No.2 paper sensor
(PI19S) open-circuited?
Is the harness connecting the saddle stitcher controller PC board and No.3 paper sensor
(PI20S) open-circuited?
Is the harness connecting the saddle stitcher controller PC board and delivery sensor
(PI11S) open-circuited?
YES
NO
Connect the connectors securely. Replace the harnesses.
Is the inlet sensor working properly? (Check the movement of the actuator.)
Is the No.1 paper sensor working properly? (Check the movement of the actuator.)
Is the No.2 paper sensor working properly? (Check the movement of the actuator.)
Is the No.3 paper sensor working properly? (Check the movement of the actuator.)
Is the delivery sensor working properly? (Check the movement of the actuator.)
NO
1. Connect the connectors of the sensors securely.
2. Attach the actuators securely if their shafts are out of place.
YES
3. Replace the sensors.
Replace the saddle stitcher controller PC board.
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[EAC] Saddle stitcher transport delay jam
Is there any paper remaining on the transport path in the finisher, saddle stitcher section or main unit?
YES
NO
Remove the paper.
Is the connector J17 on the finisher controller PC board disconnected?
Is the harness connecting the finisher controller PC board and inlet sensor (PI1) open-circuited?
YES
NO
Connect the connector securely. Replace the harness.
Is the inlet sensor working properly? (Check the movement of the actuator.)
NO
1. Connect the connector of the sensor securely.
2. Attach the actuator securely if its shaft is out of place.
3. Replace the sensor.
YES
Replace the finisher controller PC board.
[EAD] Print end command time-out jam
Is the main motor rotating normally?
NO
1. Replace the SYS board.
2. Replace the LGC board.
[EAE] Receiving time time-out jam
Is the finisher working?
YES
NO
Replace the finisher controller PC board.
1. Check if the voltage (24V) is being supplied to the finisher.
2. Check the connection of the LGC board and IPC board.
3. Check if the harness connecting the IPC board and finisher I/F connector of the main unit side is
open-circuited.
4. Check if the harness connecting the I/F connector of the finisher side and finisher controller PC
board is open-circuited.
5. Connect the finisher controller PC board with the main unit.
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[EB3] Ready time time-out jam
Is there paper in the main unit?
NO
YES
Replace the LGC board.
Are the IPC board and LGC board properly connected to each other?
NO
YES
Connect them properly.
Is the harness securely connected to the IPC board?
NO
YES
Connect the harness securely.
Is any of the connector pins of the harness connecting the copier and finisher disconnected or any
of those harnesses open-circuited?
NO
YES
Connect the pin securely/replace the harness.
1. Replace the IPC board.
2. Replace the LGC board.
3. Replace the finisher controller PC board.
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[EC0] Inserter feeding delay jam
Are the pickup roller, feed roller and separation roller tainted?
YES
NO
Clean up the rollers.
Is the harness between the inserter control board and separation sensor open-circuited?
YES
NO
Replace the harness.
Is the separation sensor working improperly?
YES
NO
Replace the separation sensor.
Replace the inserter control board.
[EC1] Inserter feeding stop jam
Are the transport roller and reverse roller tainted?
YES
NO
Clean up the rollers.
Is the harness between the inserter control board and separation sensor open-circuited?
YES
NO
Replace the harness.
Is the separation sensor working improperly?
YES
NO
Replace the separation sensor.
Replace the inserter control board.
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[EC2] Inserter reverse path delay jam 1
[EC3] Inserter reverse path stop jam 1
[EC4] Inserter reverse path delay jam 2
[EC5] Inserter reverse path stop jam 2
Are the transport roller and reverse roller tainted?
YES
NO
Clean up the rollers.
Is the harness between the inserter control board and reverse path sensor is open-circuited?
YES
NO
Replace the harness.
Is the reverse path sensor working improperly?
YES
NO
Replace the reverse path sensor.
Replace the inserter control board.
[EC6] Inserter transport delay jam 1
[EC7] Inserter transport stop jam 1
[EC8] Inserter transport delay jam 2
[EC9] Inserter transport stop jam 2
Is the transport roller tainted?
YES
NO
Clean up the roller.
Is the harness between the inserter control board and transport sensor is open-circuited?
YES
NO
Replace the harness.
Is the transport sensor working improperly?
YES
NO
Replace the transport sensor.
Replace the inserter control board.
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[ECA] Paper remaining at the inserter when the power is ON
Is there any paper remaining at the inserter transport path?
YES
NO
Remove the paper.
Are the separation sensor, reverse path sensor and transport sensor working improperly?
YES
NO
Replace the sensors.
Replace the inserter control board.
[ECB] Inserter size difference jam
Is the paper size on the inserter tray consist with the size set at the copier control panel?
YES
NO
Set the same paper size as that on the tray.
Is the separation sensor working improperly?
YES
NO
Replace the separation sensor.
Perform the width adjustment of the inserter tray side guide.
[ECC] Inserter feeding jam
Is the condition improved when the copier power switch is turned OFF/ON?
NO
1. Replace the copier LGC board.
2. Replace the IPC board.
3. Replace the inserter control board.
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5. 1. 7. Paper feeding system related service call
[C04] Abnormal feed motor
Is the feed motor working? (Perform the output check in the test mode: 03-125/175)
NO
1. Check if the signal line connector of the feed motor is disconnected.
2. Check if the connector J327 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor patterns on the feed motor board and LGC board are
short- or open circuited.
5. Replace the feed motor.
6. Replace the LGC board.
YES
Is the LED on the feed motor board lit without flashing?
NO
1. Check if the connector pins are disconnected and the harnesses are open-circuited.
2. Check if the conductor patterns on the feed motor board and LGC board are
short- or open-circuited.
3. Replace the feed motor.
YES
4. Replace the LGC board.
Replace the LGC board.
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[C13] Abnormal 1st cassette tray (paper can be fed from the cassettes other than copier cassettes)
[C14] Abnormal 2nd cassette tray (paper can be fed from the cassettes other than copier cassettes)
[C15] Abnormal 3rd cassette tray (paper can be fed from the cassettes other than 3rd cassette)
[C16] Abnormal 4th cassette tray (paper can be fed from the cassettes other than 4th cassette)
Does the tray go up? (Perform the output check in the test mode: 03-242, 243)
NO
1. Check if the connector of the tray-up motor is disconnected.
2. Check if the connector J311 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the LGC board.
YES
Is the tray-up sensor working?
(Perform the input check in the test mode: 03-[FAX]OFF/[6]/[H], /[7]/[H])
NO
1. Check if the connector of the sensor is disconnected.
2. Check if the connector J310 on the LGC board is disconnected.
3. Check if the slit reaches the sensor.
4. Check if the connector pins are disconnected and the harnesses are open-circuited.
5. Check if the conductor pattern on the LGC board is short- or open-circuited.
YES
6. Replace the LGC board.
1. Check if the conductor pattern on the LGC board is short- or open-circuited.
2. Replace the LGC board.
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[C18] Abnormal tandem LCF tray-up motor
(paper can be fed from cassettes other than the tandem LCF)
Does the tray move? (Perform the output check in the test mode: 03-270)
NO
1. Check if the connector of the tandem LCF tray-up motor is disconnected.
2 Check if the connector J346 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the LGC board.
YES
Are the LCF tray bottom sensor and LCF tray-up sensor working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[4]/[C], /[8]/[A]
NO
1. Check if the connectors of the sensors are disconnected.
2. Check if the connector J312 on the LGC board is disconnected.
3. Check if the slit reaches the sensors.
4. Check if the connector pins are disconnected and the harnesses are open-circuited.
5. Check if the conductor pattern on the LGC board is short- or open-circuited.
YES
6. Replace the LGC board.
1. Check if the driving mechanism is abnormal.
2. Check if the conductor pattern on the LGC board is short- or open-circuited.
3. Replace the LGC board.
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[C1A] Abnormal tandem LCF end fense motor
(paper can be fed from cassettes other than the tandem LCF)
Is the LCF end fence motor working? (Perform the output check in the test mode: 03-207)
NO
1. Check if the connector of the tandem LCF end fence motor is disconnected.
2. Check if the connector J346 on the LGC board is disconnected.
3. Check if the connector pins are disconnected and the harnesses are open-circuited.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the LGC board.
YES
Are the tandem LCF end fence home/stop position sensors working?
(Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[7]/[A], /[7]/[B])
NO
1. Check if the connectors of the sensors are disconnected.
2. Check if the connector J346 on the LGC board is disconnected.
3. Check if the slit reaches the sensors.
4. Check if the connector pins are disconnected and the harnesses are open-circuited.
5. Check if the conductor pattern on the LGC board is short- or open-circuited.
YES
6. Replace the LGC board.
1. Check if the driving mechanism is abnormal.
2. Check if the conductor pattern on the LGC board is short- or open-circuited.
3. Replace the LGC board.
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[C1C] External LCF tray motor driving abnormally (Feeding is abled from the cassettes other
than the external LCF.)
Is the tray motor driving? (Perform the output check in the test mode: 03-271)
NO
1. Check if the connector J815 on the LCF tray motor is not disconnected.
2. Check if the connectors J801~804 on the LCF board are not disconnected.
3. Check if the connector of the tray-up sensor is not disconnected.
4. Check if the actuator reaches the sensor.
5. Check if the power (24V) is supplied to 1pin and 2pin of J803. If not, check if
the door switch is turned ON and the harness of it is not open-circuited.
6. Replace the LCF board.
7. Replace the LGC board.
YES
Is the tray-up sensor working? (Perform the input check in the test mode: 03-[ENERGY SAVER]
OFF/[1]/[C]
NO
1. Check if the connector of the tray-up sensor is not disconnected.
2. Check if the connectors J801~804 on the LCF board are not disconnected.
3. Check if the actuator reaches the sensor.
4. Check if the coppector pins are not disconnected and the harness is not
open-circuited.
5. Replace the LCF board.
YES
6. Replace the LGC board.
1. Check if the tray lifting mechanism has no abnormality.
2. Replace the LCF board.
3. Replace the LGC board.
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5. 1. 8. Process system related service call
[C36] Main charger wire cleaning operating abnormally
(1) Check if the main charger is not disconnected.
(2) Check if the wire cleaner drive motor is driving.
(3) Replace the LGC board.
[C37] Transfer belt operating abnormally
(1) Check if the connector of the transfer belt cam motor is not disconnected.
(2) Check if the transfer belt contact/release switch is working properly.
(3) Replace the transfer belt cam motor.
(4) Replace the LGC board.
[CD1] Cleaning brush drive motor driving abnormally
(1) Check if the cleaning brush, recovery toner transport auger and recycle toner transport auger are not
locked (no extraneous material or toner clod in both the toner transport sections at the cleaner unit
and recycle toner unit).
(2) Check if the connector on the LGC board and connector pins are not disconnected.
(3) Replace the cleaning brush drive motor and recycle toner transport motor.
(4) Replace the LGC board.
[CD2] Used toner transport motor driving abnormally
(1) Check if the transport auger is not locked (there is no extraneous material or toner clod).
(2) Check if the connector on the LGC board and connector pins are not disconnected.
(3) Replace the used toner transport motor.
(4) Replace the LGC board.
[CD3] Recycle toner transport motor driving abnormally
(1) Check if the recycle toner transport auger is not locked (no extraneous material or toner clod in both
the transport sections at the toner recycle unit and recycle toner hopper).
(2) Check if the connector on the LGC board and connector pins are not disconnected.
(3) Replace the recycle toner transport motor and toner recycle hopper motor.
(4) Replace the LGC board.
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[CD4] Toner bag full
(1) Check the toner bag.
• Is the toner bag full?
(2) Check the toner full detection sensor.
• Is the tone full detection sensor working properly?
• Is the connector not disconnected?
(3) Check the used toner transport motor.
• Is the used toner transport motor driving?
• Does the pulley beside the motor become heavy when it is turned toward the direction of arrow
(counterclockwise)?
(4) Replace the LGC board.
(5) Release the status counter.
• Turn the power ON while pressing both the [0] and [8] keys.
• Press the [START] key after inputting [399] with digital keys.
• Change the status counter "1", "2" or "3" to "0" and press the [SET] or [INTERRUPT] key ([CD4]
released).
• Check if the copier becomes to a standby state normally when power is turned ON again.
• In case that the used toner transport motor does not drive or [CD4] is not released when power is
turned ON again, do the above procedure after manually turning the pulley beside the motor
toward the direction of arrow (counterclockwise) several times.
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5. 1. 9. Scanning system related service call
[C26] Peak detection error
Does the exposure lamp light? (Perform the output check in the test mode: 03-267)
YES
1. Check if the connectors on the CCD and SLG boards are disconnected.
2. Check if the shading correction plate is dirty.
3. Check if the conductor pattern on the CCD board is short- or open-circuited.
4. Check if the conductor pattern on the SLG board is short- or open-circuited.
5. Replace the lens unit.
NO
6. Replace the SLG board.
1. Check if the connectors of the exposure lamp and inverter are disconnected.
2. Check the SLG board if the connector pin J9 is disconnected and the harness is short- or opencircuited.
3. Check if the conductor pattern on the SLG board is short- or open-circuited.
4. Replace the SLG board.
5. Replace the inverter.
6. Replace the exposure lamp.
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[C27] Carriage home position sensor not going OFF within a fixed time
[C28] Carriage home position sensor not going ON within a fixed time
Remove the original glass and move the carriages to the paper feeding side. Turn ON the power and
check the following items.
[C27] Are the carriages slightly moved to the feeding direction?/Are the carriages staying at a position
other than home position?
YES
NO
Check if the circuit of the SLG board is abnormal.
1. Check if the connector pin is disconnected and the harness is short- or open-circuited.
2. Check if the conductor pattern on the SLG board is short- or open-circuited.
3. Replace the SLG board.
[C28] Do the carriages make a big noise after they arrive at the home position?
YES
The carriage home position sensor is not turned ON.
1. Check if the connector of the sensor is disconnected.
NO
2. Check if the circuit of the SLG board is abnormal.
The carriages are stopped at the home position and do not move.
1. Check if the connector pins are disconnected and the harnesses are short- or open-circuited.
2. Check if the conductor pattern on the SLG board is short- or open-circuited.
3. Replace the SLG board.
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5. 1. 10. Fuser unit related service call
CAUTION
Turn OFF the power to check the IH control circuit and IH coil.
[C41] Abnormal thermistor or heater at power ON
Note:
Unplug the power cable to prevent any kind of danger before checking the following 1 and 2.
1. Check the thermistors
(1) Check if the connectors are disconnected.
(2) Check if the center and side thermistors (front, rear) are in contact with the surface of the fuser roller
properly?
(3) Check if the harnesses of the center and side thermistors are open-circuited.
2. Check the IH control board and IH coil
(1) Check if the IH coil is broken.
(2) Check if the connector of the IH coil is disconnected.
(3) Check if the thermostat is blown.
(4) Check if the connectors on the IH control board are disconnected (AC input connector and LGC I/F
connectors J552 and J553).
(5) Check if the IH control board or the switching power supply unit are abnormal.
• Replace the IH control board.
3. Check the LGC board
(1) Check if the connector J334 is disconnected.
(2) Check if the conductor pattern on the LGC board is short- or open-circuited.
(3) Replace the LGC board.
4. Clear the status counter
After repairing the matter which caused the error [C41], perform the following:
(1) Turn ON the power while [0] and [8] are pressed simultaneously.
(2) Enter “400” with the digital keys, then press the [START] key.
(3) Change the current status counter value “1” or “2” to “0”, then press the [SET] key or [INTERRUPT] key
(to cancel [C41]).
(4) Turn the power OFF and then back ON. Make sure that the copier enters the normal standby state.
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[C43] Abnormal thermistor after abnormality judgment
[C44] Abnormal fuser after abnormality judgment
1,2.3. Check the thermistors, IH control board, IH coil and LGC board
Check the above components following the procedure 1, 2 and 3 for [C41].
4. Clear the status counter
Change the current status counter value (08-400) “4” to “0” for [C43] and “5”, “7” or “9” to “0” for [C44], taking
the same procedure as that for [C41].
*
The status counter value is as follows in the following cases. Change them to "0" respectively.
• The error occurred during warming-up: "4" or "5"
• The error occurred after the machine has become ready: "6"
• The temperature detected by the center thermistor is 230°C or higher: "9"
• The temperature detected by the side thermistor is 270°C or higher: "9"
[C45] Abnormal side thermistor after the copier has become ready
1. Check the side thermistor
(1) Check if the connector is disconnected.
(2) Check if the side thermistor is in contact with the surface of the fuser roller properly.
(3) Check if the harness of the side thermistor is open-circuited.
2. Check the LGC board
(1) Check if the connector J334 is disconnected.
(2) Check if the conductor pattern on the board is short- or open-circuited.
(3) Replace the LGC board.
3. Clear the status counter
Change the current status counter value (08-400) “6” to “0”.
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[C46] Pressure roller thermistor being abnormal after the copier has become ready
1. Check the pressure roller thermistor.
(1) Check if the connector is not disconnected.
(2) Check if the pressure roller thirmistor closely touches the surface of the pressure roller.
(3) Check if the harness of the pressure roller thermistor is not open-circuited.
2. Check the LGC board.
(1) Check if the connector J334 is not disconnected.
(2) Check if the conductor pattern on the LGC board is not short- or open-circuited.
(3) Replace the LGC board.
3. Clear the status counter.
Change the current status counter value (08-400) “3” or “8” to “0”.
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[C47] Abnormal IH power voltage/IH initialization error
1. Check the AC input voltage
Check if the AC input voltage is within the specified range.
(especially when the heater becomes ON after the power is turned ON (the copier is warming up))
2. Check the thermostat
Check if the thermostat is blown.
3. Check the IH control board
(1) Check if the AC input connector on the IH control board, the LGC I/F connectors J522 and J553
are disconnected?
(2) Check if the fuse on the IH control board has blown.
(3) Replace the IH control board.
4. Check the LGC board
(1) Check if the connector J334 is disconnected.
(2) Check if the conductor pattern on the board is short- or open-circuited.
(3) Replace the LGC board.
5. Clear the status counter
Change the values “10”, “11”, “13”, “14” or “17” of the status counter (08-400) to “0”.
*
The status counter value is as follows in the following cases. Change them to "0" respectively.
• The error occurred immediately after the power was turned ON: "10"
• The error occurred before the temperature of the fuser roller reaches 40°C: "11"
• The error occurred before the temperature of the fuser roller reaches 150°C: "14"
• The error occurred before the machine has become ready: "13"
• The error occurred when the machine is in the ready state: "17"
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[C48] IGBT high temperature
1. Check the operation of the IH fan
Check if the IH fan is rotating normally. (Is the connector securely connected?)
2. Check the IH control board
(1) Check if the IGBT or IGBT radiation plate are normal. (Is the radiation plate securely attached?)
(2) Check if the conductor pattern on the board is short- or open-circuited.
(3) Replace the IH control board.
3. Clear the status counter
Change the values “12”, “14”, “15” or “18” of the status counter (08-400) to “0”.
*
The status counter value is as follows in the following cases. Change them to "0" respectively.
• The error occurred before the temperature of the fuser roller reaches 40°C: "12"
• The error occurred before the temperature of the fuser roller reaches 150°C: "15"
• The error occurred before the machine has become ready: "14"
• The error occurred when the machine is in the ready state: "18"
[C49] Abnormal IH circuit or coil
1. Check the IH control board
(1) Check if the conductor pattern on the board is short or open-circuited.
(2) Replace the IH control board.
2. Check the IH coil
(1) Check if the coil is broken or shorted.
(2) Replace the IH coil.
3. Clear the status counter
Change the values “13”, “15”, “16” or “19” of the status counter (08-400) to “0”.
*
The status counter value is as follows in the following cases. Change them to "0" respectively.
• The error occurred before the temperature of the fuser roller reaches 40°C: "13"
• The error occurred before the temperature of the fuser roller reaches 150°C: "16"
• The error occurred before the machine has become ready: "15"
• The error occurred when the machine is in the ready state: "19"
[C47], [C48] and [C49] can be cleared by turning OFF and ON the main switch as long as the problem was
solved, and the status counter does not have to be changed to "0".
The value of the status counter remains until the next service call overwrites the value.
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[C4A] Cleaning web finished
(1) Check if the cleaning web is remaining.
(2) Check if the connector J332 on the LGC board is not disconnected.
(3) Check if there is no abnormality at the web sensor.
(4) Replace the LGC board.
[CD5] Abnormality at the web motor signal path
(1) Check if the connector of the web motor and connector pins are not disconnected.
(2) Check if the drawer connector and connector pins are not disconnected.
(3) Check if the harness between the drawer connector and the web motor is not open-circuited.
(4) Check if the connector of the LGC board and connector pins are not disconnected.
(5) Check if the harness between the connector of the LGC board and the drawer connector is not opencircuited.
(6) Replace the LGC board.
(7) Replace the fuser unit.
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5. 1. 11. Communication system related service call
[C55] RADF I/F being abnormal
Is the harness between the ADF board and SLG board open-circuited?
YES
NO
Replace the harness.
Is the ADF board short- or open-circuited?
YES
NO
1. Replace the ADF board.
2. Perform the EEPROM initialization of RADF, sensor automatical adjustment
and tray width sensor adjustment.
Replace the SLG board.
[C56] Communication error between the main CPU and PFC-CPU
(1) Check if the conductor pattern around IC57 and IC58 is not short- or open-circuited.
(2) Replace the LGC board.
[C57] Communication error between the main CPU and IPC board
Is the connector between the LGC board and IPC board connected inadequately?
YES
NO
Reconnect the connecter.
Is the conductor pattern on the IPC board short- or open-circuited?
YES
NO
Replace the IPC board.
Replace the LGC board.
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[C58] Communication error between the IPC board and finisher
Is a specified finisher used?
NO
YES
Replace to the specified finisher.
Is the harness between the IPC board and finisher control board open-circuited?
YES
NO
Replace the harness.
Is the conductor pattern on the IPC board is short- or open-circuited?
YES
NO
Replace the IPC board.
Replace the finisher control board.
[C59] Communication error between the main CPU and laser CPU
(1) Check if the harness between the LGC board and PLG board is not disconnected or open-circuited.
(2) Check if the conductor pannern around IC13, IC25, IC57, J327 and J342 on the LGC board is not
short- or open-circuited.
(3) Check if the conductor pattern around IC4, IC19 and J202 on the PLG board is not short- or opencircuited.
(4) Replace the LGC board.
(5) Replace the PLG board.
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[F07] Communication error between SYS board and LGC board
[F11] Communication error between SYS board and SLG board
(1) Check if the connectors J114 and J105 on the SYS board are disconnected.
(2) Check if the connector J4 on the SLG board is disconnected.
(3) Check if the harness connecting the SYS and SLG boards is open-circuited and the connector pins
are disconnected.
(4) Check if the harness connecting the SYS board and LGC board is open-circuited and the connector
pins are disconnected.
(5) Check the version of the FROM on the SYS board.
(6) Check the version of the MROM on the LGC board.
(7) Check the version of the SROM on the SLG board.
(8) Replace the SYS board.
(9) Replace the SLG board.
(10) Replace the LGC board.
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5.1.12
ADF related service call
[C73] EEPROM initialization error
(1) Check the ADF board, mainly IC13, for short- and open-circuits.
(2) Replace the ADF board.
(3) Perform the "Automatic adjusment of RADF sensor and EEPROM initialization" and "Adjusment of
the tray width sensor".
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[C82] Read sensor adjustment error
Is there any extraneous material between the read sensor and reflective mirror?
YES
NO
Remove the extraneous material.
Is the reflective mirror tainted?
YES
NO
Clean up the mirror.
Is the conductor pattern around IC6, IC11 and CN11 on the ADF board short- or open-circuited?
YES
1. Replace the ADF board.
2. Perform the EEPROM initialization of RADF, sensor automatical adjustment
NO
and tray width sensor adjustment.
1. Replace the read sensor.
2. Perform the EEPROM initialization of RADF, sensor automatical adjustment and tray width
sensor adjustment.
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[C83] Original length sensor adjustment error
Is there any extraneous material between the original length sensor and reflective mirror?
YES
NO
Remove the extraneous material.
Is the reflective mirror tainted?
YES
NO
Clean up the mirror.
Is the conductor pattern around IC6, IC11 and CN15 on the ADF board short- or open-circuited?
YES
1. Replace the ADF board.
2. Perform the EEPROM initialization of RADF, sensor automatical adjustment
and tray width sensor adjustment.
NO
1. Replace the original length sensor.
2. Perform the EEPROM initialization of RADF, sensor automatical adjustment and tray width
sensor adjustment.
[C84] Small original reverse sensor adjustment error
Is there any extraneous material between the small original reverse sensor and reflective mirror?
YES
NO
Remove the extraneous material.
Is the reflective mirror tainted?
YES
NO
Clean up the mirror.
Is the conductor pattern around IC6, IC11 and CN16 on the ADF board short- or open-circuited?
YES
1. Replace the ADF board.
2. Perform the EEPROM initialization of RADF, sensor automatical adjustment
NO
and tray width sensor adjustment.
1. Replace the small original reverse sensor.
2. Perform the EEPROM initialization of RADF, sensor automatical adjustment and tray width
sensor adjustment.
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[C85] Lifting tray motor error
Is the lifting tray lifted when originals are set on the feeding tray?
NO
Is the loading of the lifting tray normal?
NO
Adjust the mechanical loading. Remove, if any, extraneous
materials.
YES
Is the power voltage for CN5-5 and CN6 on the ADF board 24V?
NO
1. Replace the ADF board.
2. Perform the EEPROM initialization of RADF, sensor
automatical adjustment and tray width sensor adjustment.
YES
Replace the lifting tray motor.
YES
Is the upper limit sensor working properly when the lifting tray is lifted?
NO
YES
Replace the upper limit sensor.
Is the lifting tray lowered when originals are removed from the original tray?
NO
Is the loading of the lifting tray normal?
NO
YES
YES
Adjust the mechanical loading. Remove, if any, extraneous
materials.
1. Replace the lower limit sensor.
2. Replace the ADF board.
3. Perform the EEPROM initialization of RADF, sensor automatical adjustment and tray width
sensor adjustment.
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[C86] Large original exit sensor adjustment error
Is there any extraneous material between the large original exit sensor and reflective mirror?
YES
NO
Remove the extraneous material.
Is the reflective mirror tainted?
YES
NO
Clean up the mirror.
Is the conductor pattern around IC6, IC11 and CN11 on the ADF board short- or open-circuited?
YES
1. Replace the ADF board.
2. Perform the EEPROM initialization of RADF, sensor automatical adjustment
NO
and tray width sensor adjustment.
1. Replace the large original exit sensor.
2. Perform the EEPROM initialization of RADF, sensor automatical adjustment and tray width
sensor adjustment.
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5. 1. 13. Laser optical unit related service call
[CA1] Abnormal polygonal motor
Is the polygonal motor rotating?
NO
1. Check if the connector J302 on the LGC board is disconnected.
2. Check if the connector J203 on the POL board is disconnected.
3. Check if the harness is open-circuited and the connector pin is disconnected.
4. Check if the conductor pattern on the LGC board is short- or open-circuited.
5. Replace the laser optical unit.
6. Replace the LGC board.
YES
Are the pins-3 and -4 of the connector J203 on the POL board always level “L”?
NO
1. Check if the conductor pattern on the LGC board is short- or open-circuited.
2. Replace the laser optical unit.
3. Replace the LGC board.
YES
1. Check if the conductor pattern on the LGC board is short- or open-circuited.
2. Replace the LGC board.
[CA2] H-Sync detection error
Are the harness connecting the connector (J308) on the LGC board and connector (J202) on the
SNS board open-circuited? Are the connectors disconnected?
YES
NO
Replace the harness. Connect the disconnected connectors.
1. Replace the LGC board.
2. Replace the laser optical unit.
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[CA3] Secondary scanning coarse adjustment
[CA5] Laser power adjustment error
[CA6] Laser caliblation error
[CAA] Secondary scanning fine adjustment error
[CAB] Secondary scanning inter-page compensation error
[CAC] Primary scanning dot adjustment error
[CD0] Laser initializing time out
[CE0] Abnormal comparator
[CE1] Beam sensor detection error
[CE2] Busy sensor
[CE3] Primary scanning adjustment error
[CE4] Abnormal window comparator
Is any harness between the PLG board and galvanic mirror, PLG board and laser drive PC
board and PLG board and H-Sync detection PC board open-circuited or any connector
disconnected?
YES
NO
Replace the harness. Reconnect the connector.
1. Replace the PLG board.
2. Replace the laser optical unit.
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[CA9] Sending error of the image data from the SYS board
Is the harness between the PLG board and SYS board open-circuited or the connector
disconnected?
YES
NO
Replace the harness. Reconnect the connector.
1. Replace the PLG board.
2. Replace the SYS board.
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5. 1. 14 . Finisher related service call
[CB1] Abnormal feed motor
[Procedure 1]
Is second feed motor (M8) rotating in reverse at the fixed timing?
NO
YES
Replace second feed motor or finisher controller PC board.
Is the shutter securely attached to the shutter upper/lower bars?
NO
YES
Attach it securely.
Turn the feed roller-2 in reverse by hand. Do the shutter upper/lower bars move up and down?
NO
Fix the mechanism including the shutter upper/lower bars and gears of the feed
roller-2.
YES
Is the shutter closed detecting switch (MS4) working normally?
NO
YES
Replace the switch.
Replace the finisher controller PC board.
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[Procedure 2]
Is second feed motor (M8) rotating in reverse at the fixed timing?
NO
YES
Replace second feed motor or finisher controller PC board.
Is the shutter securely attached to the shutter upper/lower bars?
NO
YES
Attach it securely.
Turn feed roller-2 in reverse by hand. Do the shutter upper/lower bars move up and down?
NO
Fix the mechanism including the shutter upper/lower bars and gears of the feed
roller-2.
YES
Is the shutter open sensor (PI5) working normally?
NO
YES
Replace the sensor.
Replace the finisher controller PC board.
[Procedure 3]
Check the safety zone switch (MS3). Is the switch working normally?
NO
YES
Replace the switch.
Is the safety zone switch (MS3) correctly pressed?
NO
YES
Fix the mechanism.
Is the shutter closed detecting switch (MS4) working normally?
NO
YES
Replace the switch.
Is the shutter closed detecting switch (MS4) correctly pressed?
NO
YES
Fix the mechanism.
Replace the finisher controller PC board.
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[CB2] Abnormal delivery motor
Rotate the delivery motor by hand. Does it rotate smoothly?
NO
YES
Fix the mechanism.
Is the delivery motor clock sensor (PI10) working normally?
NO
YES
Replace the sensor.
Does the voltage between J11-4 and -5 on the finisher controller PC board become 24V when the
delivery motor starts rotating?
NO
YES
Replace the finisher controller PC board.
Is the wiring between the delivery motor and finisher controller PC board correct?
YES
NO
Correct the wiring.
Replace the motor.
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[CB3] Tray lifting motor driving abnormally
<Procedure 1>
Is the tray 1 home position sensor working properly?
NO
YES
Replace the tray 1 home position sensor.
Is the tray 1 lifting mechanism working properly?
NO
YES
Correct the defect of the mechanism.
Is 24V supplied to the tray1 lifting motor from the finisher control board at the timing of tray
driving?
NO
YES
Replace the finisher control board.
Is the harness between the finisher control board and tray 1 lifting motor normal?
NO
YES
Replace the harness.
Replace the tray 1 lifting motor.
<Procedure 2>
Is the tray 1 lifted/lowered?
NO
Are the tray 1 lifting motor clock sensor 1 and 2 working properly?
NO
YES
Replace the sensor board.
Replace the finisher control board.
YES
Is the power supplied to the motor from the finisher control board at the timing of tray 1 lifting?
NO
YES
Replace the finisher control board.
Is there any abnormality at the tray 1 lifting mechanism?
YES
NO
Correct the defect of the mechanism.
Replace the tray 1 lifting motor.
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<Procedure 3>
Is the tray 2 home position sensor working properly?
NO
YES
Replace the tray 2 home position sensor.
Is the tray 2 lifting mechanism working properly?
NO
YES
Correct the defect of the mechanism.
Is 24V supplied to the tray 2 lifting motor from the finisher control board at the timing of tray
driving?
NO
YES
Replace the finisher control board.
Is the harness between the finisher control board and tray 2 lifting motor normal?
NO
YES
Replace the harness.
Replace the tray 2 lifting motor.
<Procedure 4>
Is the tray 2 lifted/lowered?
NO
Are the tray 2 lifting motor clock sensor 1 and 2 working normally?
NO
YES
Replace the sensor board.
Replace the finisher control board.
YES
Is the power supplied to the motor from the finisher control board at the timing of tray 2 lifting?
NO
YES
Replace the finisher control board.
Is there any abnormality at the tray 2 lifting mechanism?
YES
NO
Correct the defect of the mechanism.
Replace the tray 2 lifting motor.
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[CB4] Abnormal alignment motor
Is the alignment guide home position sensor (PI6) working normally?
NO
YES
Replace the sensor.
Is the wiring between the finisher controller PC board and the alignment motor (M3) correct?
YES
NO
Correct the wiring.
Is there any mechanical problem with the alignment guide movement path?
YES
NO
Fix the mechanism.
Is the problem solved by replacing the alignment motor?
NO
YES
Replace the finisher controller PC board.
▼
END
[CB5] Abnormal staple motor
Is the wiring between the stapler and the finisher controller PC board correct?
YES
NO
Connect or replace the harness.
Is the problem solved by replacing the stapler?
NO
YES
Replace the finisher controller PC board.
END
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[CB6] Abnormal stapler shift motor
Is the stapler shift home position sensor (PI7) working normally?
NO
YES
Replace the sensor.
Is the wiring between the finisher controller PC board and the stapler shift motor (M4) correct?
YES
NO
Correct the wiring.
Is there any mechanical problem with the stapler stand motion path?
YES
NO
Fix the mechanism.
Is the problem solved by replacing the stapler shift motor?
NO
YES
Replace the finisher controller PC board.
END
[CB7] Abnormal height sensor
[Procedure 1]
Is the problem solved by turning the power of the copier OFF and ON?
YES
NO
END
Is the wiring between the finisher controller PC board and the height sensor (PS1) correct?
YES
NO
Correct the wiring.
Is the voltage between J6-2(+) and J6-4(-) on the finisher controller PC board 5V DC?
NO
YES
Replace the finisher controller PC board.
Re-adjust the height sensor. Replace the height sensor if it still causes the problem.
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[Procedure 2]
Is the connector J6 on the finisher controller PC board, J114 of the height sensor (PS1) or relay
connector J212 and J213 disconnected?
YES
NO
Connect the connector(s).
Is the voltage between J6-2(+) and J6-4(-) on the finisher controller PC board 5V DC?
NO
YES
Replace the finisher controller PC board.
Is the wiring between the finisher controller PC board and height sensor correct?
YES
NO
Correct the wiring.
Replace the height sensor.
[Procedure 3]
Is the problem solved by readjusting the DIP switch?
YES
NO
END
Is the wiring between the finisher controller PC board and height sensor (PS1) correct?
YES
NO
Correct the wiring.
Is the voltage between J6-2(+) and J6-4(-) on the finisher controller PC board 5V DC?
NO
YES
Replace the finisher controller PC board.
Replace the height sensor.
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[CB8] Abnormal backup RAM data
Is the problem solved by turning the power of the copier OFF and ON?
YES
NO
END
Replace the finisher controller PC board.
[CB9] Abnormal saddle stitcher paper pushing plate motor
[Procedure 1]
Is the paper pushing plate home position sensor (PI14S) working normally?
NO
YES
Replace the sensor.
Is the paper pushing plate motor (M8S) operating at the fixed timing?
YES
NO
Replace the saddle stitcher controller PC board.
Is the paper pushing plate drive mechanism normal?
NO
YES
Fix the mechanism.
Is the problem solved by replacing the paper pushing plate motor (M8S)?
NO
YES
Replace the saddle stitcher controller PC board.
END
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[Procedure 2]
Is the paper pushing plate top position sensor (PI15S) working normally?
NO
YES
Replace the sensor.
Is the paper pushing plate motor (M8S) operating at the fixed timing?
YES
NO
Replace the saddle stitcher controller PC board.
Is there any problem with the paper pushing plate drive mechanism?
YES
NO
Fix the mechanism.
Is the problem solved by replacing the paper pushing plate motor (M8S)?
NO
YES
Replace the saddle stitcher controller PC board.
END
[Procedure 3]
Is the paper pushing plate motor clock sensor (PI1S) working normally?
NO
YES
Replace the sensor.
Is the paper pushing plate motor (M8S) operating at the fixed timing?
YES
NO
Replace the saddle stitcher controller PC board.
Is there any problem with the pushing plate drive mechanism?
YES
NO
Fix the mechanism.
Is the problem solved by replacing the paper pushing plate motor (M8S)?
NO
YES
Replace the saddle stitcher controller PC board.
END
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[CBA] Abnormal saddle stitcher stitch motor (front)
[CBB] Abnormal saddle stitcher stitch motor (rear)
Are the front and rear stitchers and their stands installed properly?
NO
YES
Install them properly.
Are the stitcher home position switches (MS7S/MS5S) on the front and rear stitchers working normally?
NO
YES
Replace the front or rear stitcher.
Are the front and rear stitchers operating at the fixed timing?
NO
YES
Replace the front or rear stitcher.
Check the wiring between the stitcher and saddle stitcher controller PC board. If there is no problem,
replace the controller PC board.
[CBC] Abnormal saddle stitcher alignment motor
Is the alignment plate home position sensor (PI5S) working normally?
NO
YES
Replace the sensor.
Is the alignment motor (M5S) operating at the fixed timing?
YES
NO
Replace the saddle stitcher controller PC board.
Is the alignment plate drive mechanism normal?
NO
YES
Fix the mechanism.
Is the problem solved by replacing the alignment motor (M5S)?
NO
YES
Replace the saddle stitcher controller PC board.
END
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[CBD] Abnormal saddle stitcher guide motor
Is the guide home position sensor (PI13S) working normally?
NO
YES
Replace the sensor.
Is the guide motor (M3S) operating at the fixed timing?
YES
NO
Replace the saddle stitcher controller PC board.
Is the guide plate drive mechanism normal?
NO
YES
Fix the mechanism.
Is the problem solved by replacing the guide motor (M3S)?
NO
YES
Replace the saddle stitcher controller PC board.
END
[CBE] Abnormal saddle stitcher paper folding motor
Is the paper folding motor clock sensor (PI4S) working normally?
NO
YES
Replace the sensor.
Is the paper folding motor (M2S) operating at the fixed timing?
YES
NO
Replace the saddle stitcher controller PC board.
Is the paper folding roller drive mechanism normal?
NO
YES
Fix the mechanism.
Is the problem solved by replacing the paper folding motor (M2S)?
NO
YES
Replace the saddle stitcher controller PC board.
END
AR-651/810 TROUBLE SHOOTING
5 - 90
[CBF] Abnormal saddle stitcher paper positioning plate motor
Is the paper positioning plate home position sensor (PI7S) working normally?
NO
YES
Replace the sensor.
Is the paper positioning plate operating at the fixed timing?
YES
NO
Replace the saddle stitcher controller PC board.
Is the paper positioning plate drive mechanism normal?
NO
YES
Fix the mechanism.
Is the problem solved by replacing the paper positioning plate motor (M4S)?
NO
YES
Replace the saddle stitcher controller PC board.
END
[CC0] Saddle stitcher sensor connector connection error
[Procedure 1]
Is the guide home position sensor (PI13S) connected to the saddle stitcher controller PC board?
NO
YES
Connect it to the board.
Is the wiring between the sensor and the saddle stitcher correct?
YES
NO
Correct the wiring.
Is 1 or 2V DC being supplied from J9-7 on the saddle stitcher controller PC board?
NO
YES
Replace the saddle stitcher controller PC board.
Is J9-11 on the saddle stitcher controller PC board correctly connected to the ground?
NO
YES
Replace the saddle stitcher controller PC board.
END
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[Procedure 2]
Is the paper pushing plate home position sensor (PI14S) connected to the saddle stitcher controller
PC board?
NO
YES
Connect it to the board.
Is the wiring between the sensor and the saddle stitcher correct?
YES
NO
Correct the wiring.
▼
Is 1 or 2V DC being supplied from J9-10 on the saddle stitcher controller PC board?
NO
YES
Replace the saddle stitcher controller PC board.
Is J9-11 on the saddle stitcher controller PC board properly connected to the ground?
NO
YES
Replace the saddle stitcher controller PC board.
END
[Procedure 3]
Is the paper pushing plate top position sensor (PI15S) connected to the saddle stitcher controller PC
board?
NO
YES
Connect it to the board.
Is the wiring between the sensor and the saddle stitcher correct?
YES
NO
Correct the wiring.
Is 1 or 2V DC being supplied from J9-13 on the saddle stitcher controller PC board?
NO
YES
Replace the saddle stitcher controller PC board.
Is J9-14 on the saddle stitcher controller PC board properly connected to the ground?
NO
YES
Replace the saddle stitcher controller PC board.
END
AR-651/810 TROUBLE SHOOTING
5 - 92
[CC1] Abnormal Saddle stitcher microswitch
[Procedure 1]
Is the switch actuator for the inlet door working properly?
NO
YES
Fix the mechanism.
Is the inlet cover switch (MS1S) working normally?
NO
YES
Replace the switch.
Measure the voltage of J10-8 on the saddle stitcher controller PC board when the inlet door is open.
Is it 5V?
NO
YES
The inlet cover sensor (PI9S) is broken. Replace it.
Measure the voltage between J19-2 (+) and J19-1 (-) on the saddle stitcher controller PC board. Is it
24 V?
NO
YES
Replace the saddle stitcher controller PC board.
Check the wiring between J19 on the finisher controller PC board and J1 on the saddle stitcher
controller PC board. If there is no problem, replace the saddle stitcher controller PC board.
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[Procedure 2]
Is the switch actuator for the front door working properly?
NO
YES
Fix the mechanism.
Is the front cover switch (MS2S) working normally?
NO
YES
Replace the switch.
Measure the voltage of J11-12 on the saddle switcher controller PC board when the front door is
opened. Is it 5V?
NO
YES
The front door opening/closing sensor is broken. Replace it.
Replace the saddle stitcher controller PC board.
[Procedure 3]
Is the switch actuator for the delivery door working properly?
NO
YES
Fix the mechanism.
Is the delivery cover switch working normally?
NO
YES
Replace the switch.
Measure the voltage of J11-9 on the saddle stitcher controller PC board when the delivery door is
opened. Is it 5V ?
NO
YES
The delivery cover sensor (PI3S) is broken. Replace it.
Replace the saddle stitcher controller PC board.
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[CC2] Communication error between finisher and saddle stitcher
Is the problem solved by turning OFF and ON the power switch of the copier?
YES
NO
END
Is the wiring between the finisher controller PC board and the saddle stitcher controller PC board
connected?
YES
NO
Connect the wiring.
Measure the voltage between J3-2 (+) and J3-1 (-) on the finisher controller PC board. Is it DC 5V?
NO
YES
Replace the finisher controller PC board.
Replace the saddle stitcher controller PC board.
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[CC4] Abnormal swing motor
[Procedure 1]
Rotate the swing motor in reverse by hand. Does the swing guide move up and down?
NO
YES
Fix the swing mechanism.
Is the swing guide closed detection switch-2 (MS6) working normally?
NO
YES
Replace the switch.
Is the swing guide open sensor (PI18) working normally?
NO
YES
Replace the sensor.
Is the swing motor (M7) rotating in reverse at the fixed timing?
NO
YES
Replace the motor.
END
[Procedure 2]
Is the safety zone switch (MS3) working normally?
NO
YES
Replace the switch.
Is the safety zone switch (MS3) correctly pressed?
NO
YES
Fix the mechanism.
Is the swing guide closed detection switch-2 (MS6) working normally?
NO
YES
Replace the switch.
Is the swing guide closed detection switch-2 (MS6) correctly pressed?
NO
YES
Fix the mechanism.
Replace the finisher controller PC board.
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5 - 96
[Procedure 3]
Is the swing motor clock sensor (PI20) working normally?
NO
YES
Replace the sensor.
Does the voltage between J11-6 and -7 on the finisher controller PC board become 24V when the
swing motor starts rotating?
NO
YES
Replace the finisher controller PC board.
Is the wiring between the swing motor and finisher controller PC board correct?
YES
NO
Correct the wiring.
Replace the swing motor.
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[CC5] Abnormal horizontal registration motor (with AR-PN3 connected)
Is the horizontal registration home position sensor (PI1P) working normally?
NO
YES
Replace the sensor.
Is the wiring between the horizontal registration home position sensor (PI1P) and finisher controller
PC board correct?
YES
NO
Correct the wiring.
Is the horizontal registration mechanism normal?
NO
YES
Fix the mechanism.
Is the problem solved by replacing the horizontal registration motor (M2P)?
YES
NO
END
Is the problem solved by replacing the punch motor?
YES
NO
END
Is the problem solved by replacing the punch driver board?
YES
NO
END
Replace the finisher controller PC board.
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[CC6] Abnormal punch motor (with AR-PN3 connected)
Is the punch home position sensor (PI3P) working normally?
NO
YES
Replace the sensor.
Is the wiring between the punch home position sensor (PI3P) and finisher controller PC board correct?
YES
NO
Correct the wiring.
Is the punching mechanism normal?
NO
YES
Fix the mechanism.
Is the problem solved by replacing the punch motor (M1P) ?
YES
NO
END
Is the problem solved by replacing the punch driver board?
YES
NO
END
Replace the finisher controller PC board.
[CC7] Abnormal punch unit backup RAM data
Is the problem solved by turing the power of the copier OFF and ON?
YES
NO
END
Replace the punch driver board.
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[CCC] Communication error between the inserter and finisher
Is the harness between the finisher control board and inserter control board normal?
NO
YES
Replace the harness.
Is 5V output to CN13-5 on the inserter control board?
YES
NO
Replace the finisher control board.
Replace the inserter control board.
[CCD] Abnormal inserter EEPROM
Is the conductor pattern around IC5 on the inserter control board short- or open-circuited?
YES
1. Replace the inserter control board.
2. Perform the inserter tray volume adjustment.
[CCE] Abnormal inserter fan
Is the harness between the inserter control board and inserter fan normal?
NO
YES
Replace the harness.
Is the conductor pattern around Q11, Q16 and CN8 on the inserter control board short- or opencircuited?
NO
YES
Replace the inserter fan.
Replace the inserter control board.
AR-651/810 TROUBLE SHOOTING
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5. 1. 15. Service call for others
[C94] Abnormal main CPU
Is the “Call for Service” displayed even after the main switch is turned OFF and back ON ?
NO
YES
Leave it and see what happens.
1. Check if the circuit pattern between the main CPU and MROM is short- or open-circuited.
2. Replace the LGC board if this error occurs frequently.
[F10] HDD Initialization error
(1) Initialize the HDD. (mode (08) ! code "690" ! 2)
(2) Check if the HDD is mounted.
(3) Check if the specified HDD is mounted.
(4) Check if the connector pins of the HDD are bent.
(5) Check if the power supply connector is disconnected.
(6) Check if the connector J107 on the SYS board is disconnected.
(7) Replace the HDD.
(8) Replace the SYS board.
(9) Replace the harness.
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AR-651/810 TROUBLE SHOOTING
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