HOME MODEM

V3.3.3

A

PACKAGE CONTENTS

Your package should contain the following items:

• Broadband at Home modem

GETTING TO KNOW YOUR MODEM

1

2

3

8

1. DISPLAY BUTTON

Toggle between displays (wake from Screensaver, view Missed Calls).

2. POWER BUTTON

3. CONNECTION BUTTON

Press to connect or disconnect from the Internet.

4. YOUR SIM CARD INSIDE THE SIM CARD SLOT

Please do not remove this or your service will not work!

5. TELEPHONE PORT

Plug your home telephone into this.

6. ETHERNET PORT (LAN)

This connects your computer to the Modem.

7. POWER ADAPTER

Please only use the supplied power pack!

8. FACTORY RESET BUTTON

This is hidden underneath the Modem. This may be required when the admin password has been lost, or for troubleshooting.

6

7

4

5

TABLE OF CONTENTS

GETTING TO KNOW YOUR MODEM

2

FEATURES 2

SETUP 2

PROTECTION

SECURITY

MINIMUM REQUIREMENTS

GETTING TO KNOW YOUR MODEM

FRONT PANEL DISPLAY

THE MAIN DISPLAY

CALLS

CALLS

THE DISPLAY SCREEN SAVER

2

2

2

2

3

3

3

4

4

SETTING UP YOUR MODEM FOR

TELEPHONE AND INTERNET

CONNECTING THE MODEM

POSITIONING THE MODEM

USING YOUR TELEPHONE

CONNECTING YOUR PHONE

GENERAL PHONE USE

CALLS

SETTING UP VOICEMAIL

VOICEMAIL

WAITING

MANAGING TELEPHONE FEATURES

CALLS

CALLS

FORWARDING

WAITING

ID

CALLS

SETTINGS

10

10

8

9

8

8

7

8

8

7

7

7

7

7

5

7

5

5

CONNECTING TO

VIRGIN BROADBAND

CONFIGURING YOUR HOME NETWORK

USING THE ETHERNET CABLE

CONFIGURING YOUR ETHERNET

NETWORK ADAPTOR

XP

VISTA

APPLE

CONFIGURING YOUR INTERNET BROWSER

FIREFOX

SAFARI

11

11

11

14

15

16

16

12

12

13

QUICK SET UP WIZARD

SPECIFY A PASSWORD

SETTINGS

YOUR FIRST TIME ONLINE

CONFIGURING YOUR EMAIL

EXPRESS

2003

2007

WINDOWS MAIL (VISTA)

MAIL

CHECKING YOUR USAGE

23

23

23

23

24

24

25

25

CONFIGURING YOUR WIRELESS CONNECTION 26

WIRELESS 26

XP

VISTA

26

27

APPLE 28

17

17

17

THE MANAGEMENT CONSOLE

CONNECTION STATUS

CONNECT / DISCONNECT

LOGIN STATUS

SCREEN

SCREEN

SETTINGS

SETUP

SCREEN

LOG OUT

COMMON

TROUBLESHOOTING STEPS

RESTORING FACTORY DEFAULT SETTINGS

CHANGING THE TIME ZONE

UNABLE TO MAKE OR RECEIVE CALLS

UNABLE TO ACCESS WEBSITES

SLOWER CONNECTION THAN EXPECTED

GLOSSARY

SPECIFICATIONS

GUIDELINES FOR SAFE

AND EFFICIENT USE

MY PASSWORDS

36

38

39

40

30

30

30

30

30

29

29

29

30

30

31

31

31

31

33

35 virginbroadband.com.au

V3.3.3

1

GETTING TO KNOW YOUR MODEM

FEATURES

The Virgin Broadband At Home Modem provides home phone functionality, along with wireless broadband Internet. Simply plug your modem in, connect your phone and computer, and you’ll be making calls and you could be surfi ng the Internet within minutes. The Modem supports advanced mobile technologies including compatibility with GSM and 3G mobile networks and support for GPRS,

EDGE, UMTS and HSDPA.

SIMPLE SETUP

The Modem provides you with a quick installation and setup that gets you easily and quickly connected to the Internet; using an Internet browser (e.g. Microsoft ® Internet Explorer 6.0, 7.0,

Firefox ® or Safari ® ) and most personal computers, including Windows ® and Macintosh ® . The ‘Quick

Setup Wizard’ introduces you to the basic settings that need to be confi gured for use with the mobile network.

INSTANT PROTECTION

The Modem provides a hardware fi rewall and supports Network Address Translation (NAT). This network service hides the computers in your network so they cannot be easily accessed from outside your network (the Internet) until a request is made.

ADDITIONAL SECURITY

The Modem supports both Wired Equivalent Privacy (WEP) and WiFi Protected Access (WPA and

WPA2) security encryption to protect your network. Security logs keep you aware of potential security risks and intrusion attempts. You can view logs through the security section of the

Management Console.

MINIMUM REQUIREMENTS

Ethernet Port if connecting via Ethernet cable.

Wireless Networking Adapter if connecting wirelessly.

Compliant Internet Browser such as Microsoft Internet Explorer 6, Mozilla Firefox 2 and Safari 2 or later versions of each.

MAC OSX (10.4 OR ABOVE)

WINDOWS XP

WINDOWS VISTA HOME BASIC

• APPLE™ COMPUTER WITH AN INTEL ® , POWERPC G3, G4 OR G5 PROCESSOR

• 512MB OF RAM

• PENTIUM™ 300MHZ PROCESSOR OR EQUIVALENT • 128MB OF RAM

• 1 GHZ 32-BIT (X86) OR 64-BIT (X64) PROCESSOR • 512 MB OF RAM

WINDOWS VISTA HOME

PREMIUM/ ULTIMATE

• 1 GHZ 32-BIT (X86) OR 64-BIT (X64) PROCESSOR • 1 GB OF RAM

V3.3.3

2

THE FRONT PANEL DISPLAY

THE MAIN DISPLAY

Indicates a missed call

Connected to the

Virgin Mobile network

This is your connection method.

• HSDPA is a very fast connection

• UMTS is fast

• GPRS is slower (around dial-up speeds).

If you can only get GPRS, try moving the modem to another area in your home, or closer to a window

INCOMING CALLS

Connection status.

When this says “Connected” you have an internet connection available.

How many computers are connected wirelessly

Clock

Signal strength.

Like a mobile phone, the more bars, the better

V3.3.3

3

MISSED CALLS

1. Missed Calls first internet connection).

3. Current Call/Total number of missed calls

4. Phone number of missed call.

5. Date and time of last missed call from that phone number. You can clear the missed calls using the Modem Management Console.

See Using Your Telephone on Page 7 for more information.

THE DISPLAY SCREEN SAVER

A screen saver feature is included in the Modem to preserve the quality of the Main Display. When the Main Display is inactive for a short time, the Screen Saver activates showing the current time.

The time will automatically update to AEST once connected to the Internet.

V3.3.3

4

SETTING UP YOUR MODEM FOR TELEPHONE AND INTERNET

CONNECTING THE MODEM

1 2 3

1. Plug in the power cable (black) and turn the power on. The Modem will power up within 45 seconds.

2. Unplug your telephone from the wall socket, and plug it directly into the Modem. You can use a typical corded or cordless home telephone.

3. For your fi rst time internet setup, please use the Ethernet Cable. Plug one end into the middle socket on the Modem and the other into a spare Ethernet (LAN) port on your computer.

POSITIONING THE MODEM

Position the Modem to ensure the following:

1. Strong Mobile network signal: The Modem’s display will show your network signal strength. You may fi nd that placing the Modem near a window will ensure the best network reception. Don’t be afraid to try it in a few different locations.

V3.3.3

5

2. Broadband connection type: HSDPA (3.5G) and UMTS (3G) are the two broadband connection types available with the Modem. A GPRS (2.5G) connection will not provide broadband Internet speeds. If your modem is connecting with GPRS, try moving it to another location within your home. The Modem’s internal antenna is directional; rotating the Modem on its axis may improve your connection.

When the Modem is repositioned, wait 10-15 seconds for the signal strength and connection type to update. You may need to push the display button (far left button on top of the modem) if the

Modem screen saver is active.

If your connection type is consistently reported as GPRS, despite your repositioning efforts, please contact Virgin Broadband Support on 1300 555 100 for further assistance.

3. Strong Wireless (WLAN) signal: For best results, make sure the Modem is in a central position in your home, within a relatively equal distance of all wireless devices. The Modem should not be closer than 30cm from any one wireless device.

4. A Power Outlet is within easy reach.

5. The Modem’s front panel Display is in sight and the Buttons and Connectors are within easy reach.

6. The Modem is at least 20 cm away from you.

7. The Modem is out of direct sunlight and away from heat sources, power lines, fl uorescent lighting fi xtures and electrical noise such as radios, transmitters and broadband amplifi ers.

8. Water or moisture cannot enter the case of the Modem.

V3.3.3

6

USING YOUR TELEPHONE

CONNECTING YOUR PHONE

The Virgin Broadband Modem is very easy to use with your telephone handset. Just follow our simple tips.

DO

Plug your telephone directly into the Virgin

Broadband Modem.

Use Cordless phones if you want more than one telephone on the service.

DON’T

Plug your modem into telephone wall sockets.

Have any ADSL fi lters connected to the telephone cable.

Use fax machines with this service.

They will not work.

GENERAL PHONE USE

This section is for the general use of your telephone handset such as Making Calls, Voicemail and Call Waiting.

MAKING CALLS

As with a standard telephone line, you should hear a dial tone when you pick up your telephone handset. If you hear a dial tone, you’re ready to make calls!

Note: You may notice a short delay before the number you have dialled rings. This is normal for calls made through a mobile phone network. If you wish, you can speed up the dialling process by pressing the # key after the desired number.

SETTING UP VOICEMAIL

To activate your free Virgin Voicemail service, just dial 212 from your phone. You will be guided through the setup process, including recording your personal Voicemail message. To disable your

Virgin Voicemail service, refer to the Call Forwarding section on Page 9 of this guide.

RETRIEVING VOICEMAIL

Whenever you receive a new Voicemail message, the dial tone on your phone will be changed to a stuttered sound. If you have this stuttered dial tone, simply dial 212 to retrieve your new messages, and the dial tone will be reset to normal.

CALL WAITING

When someone tries to call you whilst you are already on a call, you will hear a Call Waiting tone (two short beeps) in the background on your call.

To end your current call and answer the new one, press the following combination of buttons on your phone: Recall, 1, #

To put your current call on hold and answer the new one, press the following combination of buttons on your phone: Recall, 2, #

This combination can also be used to switch back to your original call.

V3.3.3

7

MANAGING TELEPHONE FEATURES

This section will explain how to manage the various telephone features available within the Virgin

Broadband Modem Management Console. Please connect your Modem to the computer and complete the Quick Setup Wizard before attempting to change the telephone features.

THE MANAGEMENT CONSOLE – TELEPHONE

Log in to the Modem Management Console and click on the Telephone option in the left hand menu.

For instructions on accessing the Modem Management Console, see Page 29 of this guide.

The Telephone section of the Management Console is split into 7 sections. They are: Missed Calls,

Incoming Calls, Outgoing Calls, Telephone Settings, Call forwarding, Call Waiting and Caller ID.

MISSED CALLS

This is the area where you can see and clear any missed calls. Simply click on the CLEAR LOG button to clear the log and remove the missed calls icon from the display screen of the modem.

INCOMING CALLS

This is the area where you can see and clear any Incoming Calls. Simply click on the CLEAR LOG button to clear the log.

OUTGOING CALLS

This is the area where you can see and clear any Incoming Calls. Simply click on the CLEAR LOG button to clear the log.

TELEPHONE SETTINGS

This is the area where you can change the way in which the telephone dials numbers.

• International Dialling Code – This is the code needed to dial International Numbers. This fi eld should always show 0011 as we are in Australia. You can ignore this area.

• Dialling Timeout – When you have fi nished dialling your number, the network waits for a few seconds to ensure you have fi nished. This number sets the amount of seconds the network will wait after the last number you pressed before it actually starts dialling.

• Use # to end dialling – This is the code to end the dialling with #. This tells the modem that when the # key is pressed to ask the network to dial the number.

• Call Log – With this enabled, your modem will record the Incoming, Outgoing and Missed calls details. You can access that information from the other tabs.

V3.3.3

8

CALL FORWARDING

This area is where you control where your calls go to when you are on the phone, busy or don’t answer.

• All calls - Diverts ALL CALLS to the specifi ed number.

• No answer - Diverts calls to the specifi ed number when there is no answer.

• Unreachable - Diverts calls to the specifi ed number when your phone is unreachable.

• Busy - Diverts calls to the specifi ed number when your phone is busy.

The functions at the top of this page include:

• Deactivate all will deactivate all diversions

• Clear all numbers will deactivate all diversions and clear all numbers from the fi elds

• Check all will query the network for the current settings

• Refresh will tell the modem to make sure it is displaying the most current information

Each individual type of diversion is used as follows:

• To activate a diversion, enter the number you wish to forward calls to, then click Activate.

• To deactivate a diversion, click Deactivate.

• If you wish to remove the number from the modem, click Clear Number.

• The Refresh button will tell the modem to make sure it is displaying the most current information regarding call forwarding.

V3.3.3

9

After you have activated call forwarding from the Management Console, the number is saved in the modem and diversions can also be turned on or off from your telephone handset. Use the following sequences to activate or deactivate call forwarding from your phone:

CALL FORWARDING TYPE ACTION CODE

All calls

No answer

Unreachable

Busy

All types

Activate to registered number

Deactivate

Activate to registered number

Deactivate

Activate to registered number

Deactivate

Activate to registered number

Deactivate

Deactivate

*21#

#21#

*61#

#61#

*62#

#62#

*67#

#67#

#002#

When activating or deactivating using the telephone handset, 2 short beeps will indicate a successful change, or 3 short beeps will indicate that there has been a problem and no change has been made.

After the beeps the dial tone will return as normal.

By default, voicemail is already set up on your Virgin Broadband service. If you activate an alternative diversion and you wish to reactivate voicemail, simply enter 212 as the diversion number.

CALL WAITING

This screen will allow you to activate and deactivate your Call Waiting.

CALLER ID

This area will allow you to change your Caller ID features

• Incoming Identifi cation - Click Activate to show the phone number of the person calling you

(they need to have caller ID enabled).

• Outgoing Identifi cation - Click Activate to show your phone number to the person you are calling.

V3.3.3

10

CONNECTING TO VIRGIN BROADBAND

Your Virgin Broadband Modem can allow you instant access to the Internet. In most cases your computer is already confi gured to run the Internet and changes won’t need to be made.

Simply follow the directions below:

1. Connect your computer to the Virgin Broadband Modem using the supplied Ethernet cable or your computer’s Wireless Network Adaptor. See Confi guring Your Home Network.

2. Check that the connection status on the Modem’s Main Display Panel says “Connected”. If it doesn’t, press the Connect Button on the top right of the Modem to connect.

3. Open your Internet web browser (e.g. Internet Explorer). You should be online and ready to surf the web! See Your First Time Online on page 23.

CONFIGURING YOUR HOME NETWORK

We recommend you do your fi rst time setup using the Ethernet cable. Remember, the WiFi is turned off by default.

USING THE ETHERNET CABLE

1. Plug the supplied Ethernet cable into your computer and then into your Virgin Broadband

Modem if you have not already done so.

2. Open your Internet browser and try to access the Management Console on the Virgin Broadband

Modem by typing http://192.168.1.1 in your Internet browser.

You should see the Welcome to Virgin Broadband page and then be able to continue with the Quick

Setup Wizard.

V3.3.3

11

CONFIGURING YOUR ETHERNET NETWORK ADAPTOR

This step should only be done IF you cannot access the Management Console (http://192.168.1.1) otherwise please proceed to Quick Setup Wizard on page 17.

WINDOWS XP - Go to Control Panel and choose Network Connections.

1. If you do not see an icon with just the name Network Connections, then click Switch to Classic

View on the left of the Control Panel screen.

2. Right click on your Local Area Network Adaptor and choose Properties from the menu that appears

3. Select the item Internet Protocol and click on the Properties button.

4. Make sure the following are selected:

V3.3.3

12

WINDOWS VISTA - Go to Control Panel and choose Network and Sharing Centre

1. Click on the line that says View Network status and tasks.

2. On the left of the window, click on the line that says Manage network connections appears

4. Select the item Internet Protocol Version 4 and click on the Properties button.

5. Make sure the following are selected:

6. Click on OK to close the Internet Properties

7. Click on OK to close the Local Area Network Connection Properties

V3.3.3

13

APPLE MAC 10.4

– If you do not connect automatically then create a new Location

1. Click Apple Mac 10.4 menu (blue icon top left)

2. Go to LOCATION and select Network Preferences

3. In the location drop down box select New location

4. Name the location (virgin - “you-can-make-something-up-yourself-here”)

5. In the Show drop down (2nd from the top) box select Network Port Confi gurations

6. Untick everything except Built- in Ethernet/Airport

7. Click APPLY NOW correct

9. In TCP /IP tab ensure that Confi gure IPv4 = USING DHCP

10. In ETHERNET tab ensure that Confi gure = AUTOMATICALLY

11. Click APPLY NOW if you have made changes and close the window

12. Click back to the APPLE MENU and ensure the created location is ticked

V3.3.3

14

CONFIGURING YOUR INTERNET BROWSER

1. Open your web browser (e.g., Internet Explorer, Firefox or Safari).

Virgin Broadband Modem Management Console, which is the setup program for the modem. You are not connecting to the Internet when you go to this page. You are simply getting the page from the modem.

NOTE: You may need to enable/allow cookies for this address in order for this page to function.

To enable cookies:

For Internet Explorer 6 and 7: Click Tools, Internet Options.

Click the Privacy tab and then click Sites

In the Address box type 192.168.1.1, then click Allow. Click OK twice to exit.

V3.3.3

15

FOR FIREFOX: Click the Tools menu and then Options.

Click the Privacy tab, in the Cookies section click Exceptions: type 192.168.1.1 and click Allow. Click

Close and then OK.

FOR SAFARI: Click Safari from your Menu Bar and click Preferences. Under the Security tab, go to

Accept Cookies and select: Only from sites you navigate to.

V3.3.3

16

QUICK SETUP WIZARD

SPECIFY A PASSWORD

The fi rst time you access this page you will need to create a password for the in-built Administrator user (initially the password is set as admin).

This password controls the Management Console and therefore the phone and Internet connection.

It is important to keep this secure at all times. Make sure you choose something that you will remember and write it down in a secure place. If you forget this password, you will need to restore the modem to factory default settings (see page 31).

Once you have selected a password, click on OK and you will be directed to the Quick Setup Wizard page.

Your modem is pre-confi gured by Virgin Broadband in all aspects except your wireless security. We recommend you leave most settings as you fi nd them except for wireless security.

SETTINGS

Language: Australia

UMTS: UMTS Connect Method:

Manually: connect to the Internet by clicking Connect on the Connection

Status page in the Management Console or press the Connect Button on the

Modem.

Automatically connect upon traffi c: The Modem will automatically connect when you attempt to access the Internet.

Always Connected: The modem is ALWAYS connected to the Internet

In case of inactivity, disconnect after (minutes): The default is 0 minutes.

Keep this setting if you want the Modem to stay connected. Note: Incoming traffi c does not count as activity.

SSID: Virgin Broadband – This is the name of your wireless network that your computer will look for. You can change this to anything you want to personalise. Changing this is recommended to avoid confusion in case someone nearby also has the Virgin Broadband service.

SSID Broadcast: Ticked as Enabled by default

V3.3.3

17

Wireless encryption: Encryption: The default is no encryption – Please input the following setting to secure your network:

Encryption: WEP

Key Type: ASCII 128bit (13Characters)

Pre-Shared Key: (Type in a 13 character password of numbers, letters or both)

Firewall policy:

QSW: STEP 1 of 7

Typical security (maximum security can cause problems with browsing)

- Welcome to the Quick Setup Wizard

Please read the instructions and when ready, click NEXT to continue.

QSW: STEP 2 of 7 -

No changes can be made here, click NEXT to continue.

V3.3.3

18

QSW: STEP 3 of 7 - UMTS

This page is for setting when you want the modem to connect to the Internet.

Choose a setting that is good for you and then click NEXT to continue

QSW: STEP 4 of 7 - WIRELESS

Here you can turn on the wireless functionality of the modem. If you choose to enable wireless, you really should confi gure security for the wireless network after this in Step 5. If you do not have a wireless adaptor or network card in your computer then leave the Wireless Enabled option un-ticked and click NEXT to continue.

V3.3.3

19

QSW: STEP 5 of 7 - WIRELESS ENCRYPTION

To setup the security for your wireless network connection use this screen

IF you have enabled the wireless functionality in STEP 4. When ready, click

NEXT to continue.

NOTE: Due to the vast amount of networking equipment available around the world, Virgin

Broadband can only support the following settings: WEP Encryption with an ASCII 128bit Pre-shared

Key. We fi nd that this is the most compatible setting. Feel free to use any settings you like. However,

Virgin Technical Support may change the encryption settings for the purpose of troubleshooting your connection if you need to call in.

V3.3.3

20

QSW: STEP 6 of 7 - FIREWALL POLICY

No changes need to be made here, click NEXT to continue.

QSW: STEP 7 of 7 - FINISH

Review your changes, write down any password you need to remember and click FINISH

V3.3.3

21

BROWSER RELOAD - You will need to click OK to confi rm all changes and have them saved to the modem.

V3.3.3

22

YOUR FIRST TIME ONLINE

The fi rst time you connect, you will be taken to a special Virgin Broadband Signup Page to activate your broadband service. Please fi ll in the online form using the Primary Account Holder’s details.

The Virgin Broadband Signup Page will then allow you to create your fi rst email address. This will become the primary email address that Virgin Broadband will send notifi cations to.

You can also have 4 additional email addresses available. To create these additional email addresses, simply give us a call on 1300 555 100.

CONFIGURING YOUR EMAIL

You can access your email via our web mail page, at: webmail.virginbroadband.com.au

Your Username is your full email address including the “@virginbroadband.com.au” part.

Simply enter your Username and your Email Password to send and receive email. You can access this from any Internet connection.

You may choose to confi gure your e-mail in your choice of e-mail program. For Microsoft Windows users, we have included a CD at the back of this guide that will help confi gure your e-mail.

Alternatively, if you would prefer to set up your e-mail programs manually, here are the steps and settings you’ll need:

OUTLOOK EXPRESS – To setup Outlook Express follow these steps:

1. In Outlook Express, click on the Tools menu and select Accounts.

2. Click the Add button and select Mail.

then click Next.

4. Enter the email address you created when you activated your broadband service, then click Next.

5. On the E-Mail Server Names screen, enter the following settings and click Next: a. My incoming mail server is a: POP3.

b. Incoming Mail Server: mail.virginbroadband.com.au c. Outgoing Mail Server: smtp.virginbroadband.com.au a. Your full email address (including the @virginbroadband.com.au) as the Account name.

This is case sensitive.

b. Enter the password you specifi ed when you created the email address.

un-ticked and click Next.

You have now completed setting up your mailbox and are ready to start sending and receiving e-mail!

OUTLOOK 2003 – To setup Outlook 2003 follow these steps:

1. In Outlook 2003, click on the Tools menu and select E-mail Accounts.

2. Select the Add a new e-mail account option and click Next.

3. Select POP3 and click Next.

a. Your Name: Enter the Display Name you would like to be displayed to others b. Email Address: Your full email address you created during signup c. Incoming mail server (POP3): mail.virginbroadband.com.au

V3.3.3

23

d. Outgoing mail server (SMTP): smtp.virginbroadband.com.au e. User Name: Your full email address you created during signup.

f. Password: The password you created with your fi rst email address.

You have now completed setting up your mailbox and are ready to start sending and receiving e-mail!

OUTLOOK 2007 – To setup Outlook 2007 follow these steps: them an email a. Email Address: Your full email address you created during signup b. Incoming mail server (POP3): mail.virginbroadband.com.au c. Outgoing mail server (SMTP): smtp.virginbroadband.com.au d. User Name: Your full email address you created during signup.

e. Password: The password you created with your fi rst email address.

You have now completed setting up your mailbox and are ready to start sending and receiving e-mail!

WINDOWS MAIL (VISTA) - To setup Windows Mail follow these steps:

1. In Windows Mail, click on the Tools menu and select Accounts.

2. Click the Add button.

3. Select E-mail Account and click Next.

4. Enter a Display Name and click Next.

5. Enter your Virgin Broadband E-mail address and click Next. server details: a. Incoming mail: (POP3 or IMAP) server: mail.virginbroadband.com.au b. Outgoing e-mail server: (SMTP) name: smtp.virginbroadband.com.au and then click Next.

7. Enter your full email address in the E-mail username fi eld. Enter your password and click Next.

8. Click Finish.

9. Click Close to save the settings and access your email

You have now completed setting up your mailbox and are ready to start sending and receiving e-mail!

V3.3.3

24

APPLE MAIL - To setup Apple Mail follow these steps: screen.

a. POP, Virgin Broadband, Full Name and Virgin Broadband email address, then click

Continue.

a. Incoming Mail Server: mail.virginbroadband.com.au b. User Name: Your full Virgin Broadband email address c. Password: Your Virgin Broadband Email password, then click Continue.

4. Leave the default settings and click Continue.

5. Enter the following Outgoing Mail Server: smtp.virginbroadband.com.au and click Continue

6. Leave the default settings and click Continue.

7. Confi rm that the settings are correct and click Continue.

8. Click Done.

You have now completed setting up your mailbox and are ready to start sending and receiving e-mail!

CHECKING YOUR USAGE

You can access your usage here: http://mybroadbandusage.virginbroadband.com.au

You will need to enter your full email address and password to access this page.

V3.3.3

25

CONFIGURING YOUR WIRELESS CONNECTION

USING WIRELESS

Your computer must have a Wireless Network Card or adapter in order to connect wirelessly.

Note: By default, your Broadband At Home connection is unsecured. An unsecured Wireless connection may be vulnerable to use by others in the local area that are able to detect it. We recommend that you consider using Wireless Security Settings. Please see the Confi guring your

Broadband Modem instructions on page 12.

WINDOWS XP

Click Start; choose Control Panel then Network Connections.

Look for your wireless network connection.

1. Right click over this and select View Wireless Networks you will be prompted to enter your password.

3. Close any open windows, and open your Internet web browser (e.g. Internet Explorer).

You should be online and ready to surf the web!

V3.3.3

26

WINDOWS VISTA

Click Start; choose Control Panel then Click on the line that says View Network status and tasks

1. On the left of the window, click on the line that says Connect to a network you will be prompted to enter your password.

and then Close.

You should be online and ready to surf the web!

V3.3.3

27

APPLE

1. Create a new location:

2. Click Apple menu (blue icon top left)

3. Go to LOCATION and select Network Preferences

4. In the location drop down box select New location

5. Name the location (e.g. Virgin Broadband, you can personalise this)

6. In the Show drop down (2nd from the top) box select Network Port Confi gurations

7. Untick everything except Built- in Ethernet/Airport

8. Click APPLY NOW

9. In the SHOW drop down box click Airport and ensure the following options are correct

10. In TCP/IP tab ensure

11. Click APPLY NOW if you have made changes and close the window

12. Click back to the APPLE MENU and ensure the created location is ticked

V3.3.3

28

THE MANAGEMENT CONSOLE

This section will give you an overview of the different areas of the Management Console that you may want to use.

CONNECTION STATUS

This page will display your signal strength and connection type. You will need to login to the modem using the LOGIN button on the bottom left before you can see all the menu icons.

After you have completed the Quick Setup Wizard in the Virgin Broadband Management

Console, you will get the Connection Status page every time you go to the Management Console

(http://192.168.1.1). Remember: The default username for the Management Console is admin and the password is the one you set during the Quick Setup Wizard.

CONNECT / DISCONNECT - To connect to the Internet, click Connect, or press the connect button on the top of the Modem. To disconnect from the Internet, click Disconnect or press the connect button on the top of the Modem. When the connection is established Connected shows on the

Modem display and on the Connection Status page in the Management Console.

Automatic refresh off is set by default. You can change this if you would like the information to update on your screen more frequently but you can also achieve this by clicking the Refresh button.

V3.3.3

29

LOGIN SCREEN

This screen will allow you to login to the Management Console.

1. From the Connection Status page click Login on the left side bar.

Remember that the username and password are case sensitive.

available.

SMS SCREEN

This feature is currently not available.

TELEPHONE SCREEN

From the telephone screen you will be able to setup and manage the features for your Virgin

Broadband telephone

CONNECTIONS SETTINGS

This area contains important network connection settings

SYSTEM SETUP

This area contains the general setup sections for the modem

ADVANCED SCREEN

This area contains the advanced setup sections for the modem

LOG OUT

This will log you out of the Management Console

V3.3.3

30

COMMON TROUBLESHOOTING STEPS

RESTORING TO FACTORY DEFAULT SETTINGS

You can restore the factory default settings for the Modem when you want to build a new network from scratch, or for troubleshooting purposes.

Note: The Modem will be restored to its factory default values. All personal settings and records on the modem are deleted and you will need to re-specify a password.

While the modem is turned on:

1. Locate the small hole on the bottom of the modem labelled: reset defaults

2. Insert something pointy into the hole, the modem will turn off and then on again.

3. When the modem is on again you can restart the setup if needed.

CHANGING THE TIME ZONE

By default, the modem clock is updated by the network the fi rst time you connect to the Internet and will be checked every 24 hours or each time you turn the modem on thereafter (unless you’ve changed this).

The default time zone is “Australia/Sydney (GMT+ 10:00)”, this can however, be changed as follows...

1. Log in to the Modem Management Console (http://192.168.1.1/).

2. Click on System Setup in the left hand menu

3. Find and click on the Date and Time icon.

4. Where it says Time Zone select your local time zone.

5. Click Apply then log out.

I AM UNABLE TO MAKE AND/OR RECEIVE PHONE CALLS.

A. Check the physical connections of your phone and Modem.

1. Make sure the Modem is connected to a power point using the supplied power adapter, and the power is turned on. If the Modem is turned on, the display screen should be lit up. If it’s not, try pressing the power button, which is the centre one on the top of the Modem.

2. Ensure your phone is connected directly to the Modem using the appropriate socket. The phone socket is the second from the bottom on the right hand side of the Modem.

3. DO NOT under any circumstances connect the Modem to your existing landline wall socket. This may cause permanent damage to the Modem.

4. Check the phone cord to ensure that it is plugged in securely at both ends and is not worn or damaged in any way.

5. If you are using a cordless phone, ensure its base station is connected to the power and turned on. Additionally, ensure that your cordless handset is suffi ciently charged.

V3.3.3

31

B. Ensure that the Virgin Broadband At Home Modem has suffi cient network signal.

The display screen on the Modem includes a signal indicator, just like a mobile phone! This will tell you the strength of the network signal being received by the Modem.

If the Modem has a weak signal or no signal at all, we recommend moving it to different locations in your home to fi nd the best position. Placing the Modem near a window or external doorway should allow it to pick up a stronger signal. Don’t be afraid to experiment a bit!

C. Make sure your phone is set to “Tone” dial, NOT “Pulse” dial.

Some older style phones have a switch allowing you to set the phone to Tone or Pulse dialling. This switch is generally found on the bottom or the back of the phone, and should be labelled clearly. The

Virgin Broadband At Home Modem only supports Tone dialling.

D. Restart the Virgin Broadband At Home Modem.

Turn the Modem off at the power point for approximately two minutes. Turn it back on and allow the

Modem to start-up and re-establish a connection with the network.

E. Check the Telephone settings in the Modem’s management console.

1. Make sure you have connected the Modem to your computer.

2. Open a web browser such as Internet Explorer, Firefox or Safari.

3. Type 192.168.1.1 into the address bar of your browser and press the enter key to load that address.

4. If this is the fi rst time you have accessed the Modem management console, you will be prompted to create a password. Otherwise, log in using the username ‘admin’ and the password you created the fi rst time you logged in.

5. Click on the System Setup icon in the left hand menu.

6. Click on the Telephone icon.

7. Click on the Telephone Settings tab.

8. Ensure that the Dialling Timeout value is greater than 0 (generally 3-5 is recommended).

F. Try using a different phone with the Modem.

There may be an issue with your current phone or its compatibility with the Virgin Broadband At

Home Modem. In order to determine if this is the cause of your issue, we suggest trying a different phone. If you don’t have a spare phone, perhaps you can borrow one from a friend, family member or neighbour. It should only take a few minutes!

G. Contact Virgin Broadband Support.

In order to further diagnose and resolve this issue, please contact Virgin Broadband support on

1300 555 100 between 7am and 11pm, 7 days a week.

V3.3.3

32

I AM UNABLE TO ACCESS ANY WEB SITES.

A. Make sure the Modem is connected to the Virgin Broadband Internet network.

When connected, the Modem will display the word ‘Connected’ in the bottom right of the display screen.

TIP: If your Modem only shows the time on the display screen, it means that the screen saver is activated. To switch back to the main screen, press the left hand button on the top of the Modem.

If your Modem does not say ‘Connected’, try pressing the right hand button on the top of the Modem to establish a connection.

B. Check the connection between your computer and the Modem.

If you have connected your computer to the Modem via an Ethernet cable, ensure the cable is secured fi rmly at both ends. You should see a solid or fl ashing light adjacent to the Ethernet port on the Modem to indicate a connection.

If you are connected wirelessly, ensure that the connection is active and there are no errors. It may be worthwhile connecting your computer via an Ethernet cable to ensure that the wireless setup is not at fault.

C. Check the connection settings in the Modem management console.

1. Open a web browser such as Internet Explorer, Firefox or Safari.

3. If this is the fi rst time you have accessed the Modem management console, you will be prompted to create a password. Otherwise, log in using the username ‘admin’ and the password you created the fi rst time you logged in.

5. Locate the fi eld labelled APN and ensure it is set to: VirginBroadband

D. Delete Temporary Internet Files, Cookies and History

Sometimes temporary fi les stored locally on your computer can become corrupt and cause problems viewing web pages or can slow your connection – clearing them can help! Here are the steps for the different browser types:

MICROSOFT INTERNET EXPLORER 6.X

1. From the Tools menu, select Internet Options.

2. Click the Delete Cookies button and then OK to confi rm.

3. Click the Delete Files button, then OK to confi rm.

4. Click the Clear History button and then Yes to confi rm.

5. Click OK to close Internet Options.

V3.3.3

33

MICROSOFT INTERNET EXPLORER 7.X

1. From the Tools menu, select Delete Browsing History.

2. Click the Delete History, Files, Cookies and Passwords buttons.

3. Click the Yes button to confi rm.

MOZILLA FIREFOX 2.X

1. From the Tools menu, select Clear Private Data.

2. Tick the boxes next to Browsing History, Cache, Cookies and Authenticated Sessions.

3. Click the Clear Private Data Now button.

APPLE SAFARI 2.X 1

1. From the Safari menu, select Clear Cache and click the Empty button.

2. From the History menu, select Clear History.

3. From the Safari menu, select Preferences and go to the Security tab.

4. Click the Show Cookies button.

5. Click the Remove All button and then Remove All again to confi rm.

6. Click Done and close the Preferences window.

E. Check the settings in your web browser.

Your web browser should be set up to establish a direct connection to the Internet through the Virgin

Broadband service. Any remaining settings from a previous Internet provider may prevent you from accessing web sites. To ensure your settings are correct follow the steps on pages 12-16.

F. Restart your computer and the Modem.

Turn the Modem off at the power point for approximately two minutes. Turn it back on and allow the

Modem to start-up and re-establish a connection with the network. Whilst the Modem is powered down, shut down all open applications and restart your computer.

G. Contact Virgin Broadband Support.

In order to further diagnose and resolve this issue, please contact Virgin Broadband support on

1300 555 100 between 7am and 11pm, 7 days a week.

V3.3.3

34

THE CONNECTION IS SLOWER THAN EXPECTED.

A. Make sure that your computer meets the minimum system requirements for

Virgin Broadband At Home.

To ensure the best experience with your Virgin Broadband service, we recommend that your computer meets the minimum system requirements as outlined on the packaging your modem came in. If it does not meet these requirements, you may want to contact Gizmo on 1300 275 449 or your local computer technician for advice on upgrading.

B. Check the type of connection your Modem is establishing.

The Virgin Broadband At Home Modem supports the following three connection technologies: GPRS,

UMTS and HSDPA. In order to obtain Broadband Internet speeds, the Modem needs to establish a connection using either UMTS or HSDPA. GPRS connections will only provide speeds similar to dial up Internet connections.

To determine the connection technology being used by your Modem, refer to the bottom left of the Modem display screen. If it says UTMS or HSDPA, you’re good to go! If it says GPRS, then try repositioning the modem to improve your signal strength – generally near a window or high up will give you better results. If you have attempted several positions in your home and are still unable to move from a GPRS signal, please contact us on 1300 555 100.

TIP: If your Modem only shows the time on the display screen, it means that the screen saver is activated. To switch back to the main screen, press the left hand button on the top of the Modem.

C. Delete Temporary Internet Files, Cookies and History

Sometimes temporary fi les stored locally on your computer can become corrupt and cause problems viewing web pages or can slow your connection – clearing them can help! See page 35 for instructions.

D. Check the settings in your web browser.

Your web browser should be setup to establish a direct connection to the Internet through the Virgin

Broadband service. Any remaining settings from a previous Internet provider may prevent you from accessing web sites. To ensure that your settings are correct follow the steps on pages 12-16.

E. Does this only effect downloads from Peer to Peer or File-sharing applications?

In order to ensure all customers can enjoy the best possible service, Peer to Peer (P2P) traffi c will be ‘shaped’; that is to say only a percentage of the total speed will be available for P2P applications.

P2P fi le downloads may take longer than fi les of equivalent size downloaded direct from a website or server.

So, whilst P2P services can still be used, they may run rather slowly. Virgin Broadband is therefore not really suitable for customers wanting to do a lot of P2P fi le transfers.

F. Restart your computer and the Modem.

Turn the Modem off at the power point for approximately two minutes. Turn it back on and allow the

Modem to start-up and re-establish a connection with the network. Whilst the Modem is powered down, shut down all open applications and restart your computer.

G. Contact Virgin Broadband Support.

In order to further diagnose and resolve this issue, please contact Virgin Broadband support on

1300 555 100 between 7am and 11pm, 7 days a week.

V3.3.3

35

GLOSSARY

802.11b

A Wireless Local Area Network (WLAN) standard. Provides a transmission speed of up to 11Mbps in the 2.4 GHz band.

802.11g

A WLAN standard. Provides transmission speeds of up to 54Mbps (typically 22 Mbps) in the 2.4 GHz band. Is considered a successor of, and is compatible with, 802.11b. Enables high speed data access from up to 100 meters distance from the base station.

Access Point

Used in WLANs to connect multiple wireless devices to one network.

Administrator

The Administrator (admin) has full access privileges to make changes to the Virgin Broadband

Management Console.

APN

Access Point Name. The name or address a mobile device can use to allow it to access the Internet

DHCP

Dynamic Host Configuration Protocol. The Dynamic Host Configuration Protocol is used to configure

IP addresses automatically and dynamically. Instead of a fixed IP address, DHCP clients receive their

IP address from a central DHCP server or in this case from the modem.

DNS

Domain Name System. Internet service that is used to assign IP addresses to the corresponding readable domain name and vice versa. www.virginbroadband.com is easier to remember than

202.139.186.150

Dynamic DNS

Dynamic Domain Name System. Provides assignment of dynamic IP addresses to fixed domain names. So if the server which is hosting the website is using DHCP, it may have varying IP’s, this will point the changing IP to the fi xed website.

Ethernet

The most widely used local area network (LAN) access method defined by the IEEE as the 802.3 standard.

Firewall

Technology in the form of hardware or software that controls the flow of data between a private and an unprotected network (LAN and Internet, respectively) or protects an internal network from attacks from the Internet.

Firmware

Pre-installed software required for the Modem to operate.

FTP

File Transfer Protocol (FTP) is a commonly used protocol for exchanging files over any network that support TCP/IP such as the Internet or your network at home.

GPRS

General Packet Radio Service (2.5G). An enhancement to the GSM mobile communications system that supports data packets. GPRS enables continuous fl ows of IP data packets over the system for such applications as Web browsing and fi le transfer.

GSM

Global System for Mobile Communications (2G). A digital cellular phone technology that is used around the world, except for Japan and Korea. Operating in the 900MHz and 1.8GHz bands around the world and the 1.9GHz PCS band in the US.

V3.3.3

36

HSDPA

High Speed Down-link Packet Access (3.5G). An enhancement to 3G technology that increases the down-link speed 1.8Mb.

HTTP

Hypertext Transfer Protocol is a service protocol that allows us to view websites all around the world on our own computers.

IP address

The IP address identifi es every device connected to the Internet or most networks through a unique address. For example 192.168.1.2.

Pass-phrase

A pass-phrase is used as an encryption password and is generally longer than an ordinary password and may contain letters and numbers. For example a WEP or WPA pass-phrase.

LAN

Local Area Network. Local computer network that is usually limited by geography. For example a single house, building, offi ce block, school or business. This can then be linked to other networks or the Internet.

NAT

Network Address Translation (NAT). Method to convert (mostly Private/Home) IP addresses of a network to other (mostly public) IP addresses of another network.

Network adapter

Another word for Network card. The network card is the device that establishes the connection between the network (wireless or wired) and the computer

Port

Describes an interface between the operating system, applications and the Internet. Think of a Port as if it’s a part of a Highway, different Ports are like different specialised lanes on that highway that handle certain traffic, eg Email, webpages, file transfer, plus many many more.

SSID

Service Set Identifier; network name in WLAN which allows stations/computers in the WLAN to find the correct access point. This is called the Network Name on the MAC OS

TCP/IP

Transmission Control Protocol / Internet Protocol; this is the transport protocol on which the data transmission on the Internet is based.

UMTS

Universal Mobile Telecommunication System (3G). A global standard for third generation mobile technology. UMTS in its initial phase offers bit rates of up to 384 kbps, both up-link and down-link.

URL

Uniform Resource Locator is an Internet address, such as www.virginbroadband.com.au

WAN

Wide Area Network is a network mainly working across great geographical distances.

WEP

Wired Equivalent Privacy; describes a 64 or 128 bit encryption process used for wireless LANs.

WLAN

Wireless Local Area Network is a remote technology for wireless networking.

WPA

Wi-Fi Protected Access is a 256-bit encryption method for a WLAN.

WPA2

A more secure version of WPA with implementation of the 802.11i standard.

V3.3.3

37

SPECIFICATIONS

UMTS

FDD UMTS, 850/1900/2100 MHz, HSDPA

LAN

Ethernet 10BaseT/100BaseT, Auto MDIX

WLAN

IEEE 802.11 b/g WLAN

Security

64 bit and 128 bit WEP Encryption WPA/WPA2 Encryption Port and URL Filter DMZ Support Firewall, three predefined levels VPN tunnelling, PPTP, Ipsec, L2TP

Display

Monochrome 128 x 64 Pixel OLED display Status information, Missed/Incoming calls, current time

(hours:minutes), clock synchronization over the Internet (NTP), Signal strength, Number of WLAN connections, Screen saver

Buttons

On/Off, Connect/disconnect, UMTS Display information, Restore factory defaults

Connectors

Power connector RJ-45 Ethernet RJ-11 POTS telephone SIM card holder, External antenna connector

(GSM/UMTS)

User Interface

Device configuration with local web browser (no software installation required)

Power adapter

Input 110-240V, 50-60Hz Output 5V DC, 2.4A

Dimensions

150 x 100 x 32 (W x H x D in mm)

Weight

255g, excluding power adapter Operating Environment Indoors 0 °C – 60 °C Humidity 5% – 95%

V3.3.3

38

GUIDELINES FOR SAFE AND EFFICIENT USE

The modem contains sensitive electronic components. For safe and effi cient use, please follow these guidelines:

The Modem is intended for use only when powered by the external power supply it comes with. The use of any other power supplies may cause permanent damage to the Modem. Please contact Virgin

Broadband for a replacement power supply. Do not connect the POTS (phone) line on the Modem to a telecommunication network outlet (wall mounted phone sockets)! The equipment could be damaged, and there is a risk of electrical shock!

Only use the Modem indoors and in a dry location (don’t try stationing it outside for better reception).

Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool, or any other area where moisture may form.

This device is suitable for use within Australia, using 240V mains power, with the supplied 5V power pack provided. Use of any other power source may damage the modem! Do not install this product in direct sunlight. Slots and openings in the enclosure are provided for ventilation and to ensure reliable operation of the device and to protect it from overheating so these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or anything that generates heat. This product should not be placed in a built-in installation such as a bookcase or rack unless it has proper ventilation. Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Never spill liquid of any kind on the product. Use a damp cloth for cleaning. CAUTION! There is risk of fi re and electrical shock!

WARNING:

THIS EQUIPMENT WILL BE INOPERABLE WHEN MAINS POWER FAILS.

COPYRIGHT

Copyright © 2007, Option Version 2.1.1 Information about Option Modem may change without prior notice. Information published in this user guide is accurate at the time of publication. Although all security precautions were taken during the creation of this user guide, Option is not liable toward persons or organisations for losses or damages caused either directly or indirectly due to instructions contained in this user guide.

All brands and registered brands are property of their respective owners. Service may be changed, added or deleted.

The content of this user guide was accurate at the time of publication.

V3.3.3

39

MY PASSWORDS

Having trouble remembering all of your passwords? Here’s a little cheat sheet you can use to jot down your usernames and passwords in case you forget!

Make sure your passwords are secure at all times!

USERNAME PASSWORD

MY ACCOUNT

(where you can log in online to check bills, request number porting etc)

Your phone number ________________________ 6 digit PIN ________________________________

YOUR MODEM’S

MANAGEMENT

CONSOLE

E-MAIL ADDRESS 1

(Primary)

(use this to access your usage information)

(Default username: admin)

[email protected]

E-MAIL ADDRESS 2 [email protected]

E-MAIL ADDRESS 3 [email protected]

E-MAIL ADDRESS 4 [email protected]

E-MAIL ADDRESS 5 [email protected]

WIRELESS SECURITY Encryption type: (eg) WEP/WPA/WPA2

V3.3.3

40

V3.3.3

41

WARNING

THIS EQUIPMENT WON’T WORK IF

THERE IS A MAINS POWER FAILURE.

Please recycle me

DY9055 DEC 07