R.L. Drake MEQ1000 B, DTD1000 A, SDM1000, IPI1000, ASII, SDE24 A, HDE24 A, SDI24 A Instruction manual

MEQ1000B Hybrid QAM Modulator
Multi-solution Edge QAM Platform
INSTRUCTION MANUAL
Model
Item #
Description
MEQ1000B
1002511B
Multiplexing QAM Modulator w/ dual input bays
Program Acquisition Modules
DTD1000A
1002512A
Digital Tuner and Demodulator Module - 8VSB/QAM
SDM1000
1002576
Satellite Tuner and Demodulator Module - QPSK/8PSK
IPI1000
1002608
IP Input Module – GigE
ASII
1002397
ASI Input Module w/ loop thru
MPEG Encoder Modules
SDE24A
1002514A
SD Dual Video Encoder Module
HDE24A
1002515A
HD Video Encoder Module
SDI24A 1002516A
SDI Video Encoder Module
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© 2015 R.L. Drake Holdings, LLC.
Rev: 120415 / 651238000A
We recommend that you write the following information in the spaces provided below.
Purchase Location Name:
Purchase Location Telephone Number:
MEQ1000B Serial Number:
This product incorporates copyright protection technology that is protected by U.S. patents and other
intellectual property rights. Reverse engineering or disassembly is prohibited.
Manual Revision
This is the first release of the instruction manual for MEQ1000B using a firmware release version of 1.0.
For more information regarding product firmware releases, please visit our website at www.rldrake.com
You may also contact Technical Assistance at 937-746-6990 or by email: [email protected].
2
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Table of Contents
CAUTION STATEMENTS.......................................................................................................................................................... 4
IMPORTANT SAFETY INSTRUCTIONS.................................................................................................................................. 4
SPECIFICATIONS..................................................................................................................................................................... 6
INSTALLATION & POWER-UP................................................................................................................................................. 8
GENERAL DESCRIPTION & FEATURES................................................................................................................................ 9
FRONT AND REAR PANEL OPERATION.............................................................................................................................. 10
LOGIN SCREEN....................................................................................................................................................................... 12
STATUS TAB............................................................................................................................................................................ 13
MODULES TAB........................................................................................................................................................................ 14
MODULE: IPI1000 IP INPUT MODULE .............................................................................................................................. 14
MODULE: DTD1000A DEMODULATOR MODULE ............................................................................................................ 15
MODULE: SDI24A ENCODER MODULE ........................................................................................................................... 16
MODULE: ASII ASI INPUT MODULE ................................................................................................................................. 17
MODULE: SDE24A ENCODER MODULE .......................................................................................................................... 18
MODULE: HDE24A ENCODER MODULE .......................................................................................................................... 20
MODULE: SDM1000 SATELLITE DEMODULATOR MODULE ......................................................................................... 22
MULTIPLEX TAB...................................................................................................................................................................... 24
CHANNELS TAB...................................................................................................................................................................... 26
OUTPUT TAB........................................................................................................................................................................... 27
EAS/DTA TAB........................................................................................................................................................................... 28
SYSTEM CONFIGURATION TAB............................................................................................................................................ 30
LOG TAB.................................................................................................................................................................................. 31
ADMIN SCREEN...................................................................................................................................................................... 32
FIRMWARE UPDATE TAB....................................................................................................................................................... 33
SERVICE................................................................................................................................................................................... 34
WARRANTY.............................................................................................................................................................................. 35
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3
REAR PANEL CONNECTIONS ..................................................................................................................................................................... 7
GENERAL DESCRIPTION.............................................................................................................................................................................. 6
ETHERNET ACCESS....................................................................................................................................................................................... 8
FEATURES........................................................................................................................................................................................................ 6
SETUP AND PROGRAMMING ................................................................................................................................................................... 10
INSTALLATION AND MOUNTING.............................................................................................................................................................. 6
FIRMWARE UPDATE.................................................................................................................................................................................... 15
REAR PANEL CONNECTIONS ..................................................................................................................................................................... 7
SERVICE / IF
YOU NEED TO CALL FOR HELP ........................................................................................................................................ 188
ETHERNET
ACCESS.......................................................................................................................................................................................
WARRANTY
..............................................................................................................................................................................................................
SETUP AND PROGRAMMING ...................................................................................................................................................................19
10
FIRMWARE
UPDATE....................................................................................................................................................................................
15
Caution Statements:
SERVICE / IF YOU NEED TO CALL FOR HELP ........................................................................................................................................
18
A product and cart combination should be moved
with care.
WARRANTY ..............................................................................................................................................................................................................
19
WARNING: TO PREVENT FIRE OR ELECTRICAL
Quick stops, excessive force and uneven surfaces may
Caution Statements
SHOCK, DO
NOT EXPOSE TO RAIN OR MOISTURE.
Caution
Statements:
WARNING: TO PREVENT FIRE OR ELECTRICAL
SHOCK, DO NOT EXPOSE TO RAIN OR MOISTURE.
cause the product and cart combination to overturn.
A product
cart
combination
should be
moved
The
lightningand
flash
with
arrow head symbol,
within
an
with care.
equilateral
is force
intended
to alert surfaces
the usermay
to
Quick stops,triangle,
excessive
and uneven
the
of and
uninsulated
"dangerous
voltage"
causepresence
the product
cart combination
to overturn.
within
the product's
enclosure
may
be of
The lightning
flash with arrow
head that
symbol,
within
an
sufficient
constitute
risk the
of electric
equilateralmagnitude
to aalert
user to
triangle, istointended
shock
to persons.
the presence
of uninsulated "dangerous voltage"
The
exclamation
point within
an equilateral
within the product's
enclosure
that maytriangle
be of
is
intended
to
alert
the
user
to
presence
of
sufficient magnitude to constitute the
a risk
of electric
important
operating
and
maintenance
(servicing)
shock to persons.
instructions
in point
the literature
the
The exclamation
within an accompanying
equilateral triangle
product.
is intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature accompanying the
product.
WARNING:
THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE EQUIPMENT AND SHALL BE EASILY ACCESSIBLE.
WARNING:
WARNING:
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR
THE
SOCKET-OUTLET
SHALLTHE
BE INSTALLED
NEAR SERVICING
THE EQUIPMENT
AND SHALL
BE EASILYONLY.
ACCESSIBLE.
MOISTURE.
DO NOT OPEN
CABINET, REFER
TO QUALIFIED
PERSONNEL
WARNING:
CAUTION:
DO NOT EXPOSE
THIS PRODUCT
TO RAIN
OR
TO
RISK OF
FIRE OR
TO REDUCE
PREVENTTHE
ELECTRIC
SHOCK,
DOELECTRIC
NOT USESHOCK,
THIS (POLARIZED)
PLUG WITH
AN EXTENSION
CORD
MOISTURE.
DO
NOT
OPEN
THE
CABINET,
REFER
SERVICING
TO
QUALIFIED
PERSONNEL
ONLY.
RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE
EXPOSURE.
TO PREVENT ELECTRIC SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN EXTENSION CORD
RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE
ATTENTION: POUR PREVENIR LES CHOCS ELECTRIQUES, NE PAS UTILISER CETTE FICHE POLARISEE AVEC UN
EXPOSURE.
PROLONGATEUR, UNE PRISE DE COURANT OU UNE AUTRE SORTIE DE COURANT, SAUF SI LES LAMES
PEUVENT ETRE INSEREES A FOND SANS EN LAISSER AUCUNE PARTIE A DECOUVERT.
ATTENTION: POUR PREVENIR LES CHOCS ELECTRIQUES, NE PAS UTILISER CETTE FICHE POLARISEE AVEC UN
PROLONGATEUR, UNE PRISE DE COURANT OU UNE AUTRE SORTIE DE COURANT, SAUF SI LES LAMES
PEUVENT ETRE INSEREES A FOND SANS EN LAISSER AUCUNE PARTIE A DECOUVERT.
CAUTION:
Important Safety Instructions:
1.
2.
3.
1.4.
2.5.
3.6.
4.7.
5.
6.8.
7.
Important Safety Instructions
Read Instructions: All the safety and operating instructions should be read before the product is operated.
Retain Instructions: The safety and operating instructions should be retained for future reference.
Heed Warnings: All warnings on the product and in the operating instructions should be adhered to.
Read
Instructions:
AllAll
the
safety and
operating
instructions
should
be read before the product is operated.
Follow
Instructions:
operating
and
use instructions
should
be followed.
Retain
Instructions:
safetyfrom
and the
operating
instructions
should be
future
reference.
Cleaning:
Unplug thisThe
product
wall outlet
before cleaning.
Doretained
not use for
liquid
cleaners
or aerosol cleansers. Use a damp cloth for cleaning.
Heed
Warnings:
warnings
on the product
the operating by
instructions
should
be adhered
to. may cause hazards.
Attachments:
DoAll
not
use attachments
that areand
notinrecommended
the product
manufacturer
as they
Follow
AllDo
operating
instructions
should be followed.
Water Instructions:
and Moisture:
not useand
thisuse
product
near water—for
example, near a bathtub, wash bowl, kitchen sink or laundry tub; in a wet basement;
Cleaning:
Unplug this
product
from
or near a swimming
pool;
and the
like.the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleansers. Use a damp cloth for cleaning.
Attachments:
attachments
that
recommended
by the
product
manufacturer
they
may cause
Accessories: Do
Donot
notuse
place
this product
onareannot
unstable
cart, stand,
tripod,
bracket,
or table. as
The
product
may hazards.
fall, causing serious injury to a child or
Water
andserious
Moisture:
Do to
notthe
useproduct.
this product
nearwith
water—for
near bracket,
a bathtub,
kitchen sink
tub; in DSE
aorwet
2basement;
PLUS
|3
adult, and
damage
Use only
a cart, example,
stand, tripod,
or wash
table bowl,
recommended
by or
thelaundry
manufacturer,
sold
with the
or near a swimming pool; and the like.
Instruction Manual
Accessories: Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious injury to a child or
adult, and serious damage to the product. Use only with a cart, stand, tripod, bracket, or table recommended by the manufacturer, or sold with the
product. Any mounting of the product should follow the manufacturer's instructions, and should use a mounting accessory recommended by the
manufacturer.
A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination
to overturn.
Ventilation: Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to protect it from overheating,
and these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or similar
surface. This product should not be placed in a built-in installation such as bookcase or rack unless proper ventilation is provided or the manufacturer's
instructions have been adhered to.
Power Sources: This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power
supplied to your home, consult your product dealer or local power company. For products intended to operate from battery power, or other sources, refer to the
product's operating instructions.
Grounding or Polarization: This product may be equipped with a polarized alternating-current line plug (a plug having one blade wider than the
other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to insert the plug fully into the outlet, try reversing
the plug. If the plug should still fail to fit, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the polarized
plug. Alternate Warnings – If this product is equipped with a three-wire grounding- type plug, a plug having a third (grounding) pin, the plug will only fit
into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your
obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.
Outdoor Antenna Grounding: If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is
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grounded
so as to provide
some protection against voltage surges and built-up static charges. Article 810 of the National Electrical Code,
ANSI/NFPA 70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-in wire
Important Safety Instructions:
8.
9.
10.
11.
12.
13.
4
11. Power Sources: This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power
supplied to your home, consult your product dealer or local power company. For products intended to operate from battery power, or other sources, refer to the
product's operating instructions.
12. Grounding or Polarization: This product may be equipped with a polarized alternating-current line plug (a plug having one blade wider than the
other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to insert the plug fully into the outlet, try reversing
the plug. If the plug should still fail to fit, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the polarized
plug. Alternate Warnings – If this product is equipped with a three-wire grounding- type plug, a plug having a third (grounding) pin, the plug will only fit
into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your
obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.
13. Outdoor Antenna Grounding: If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is
grounded so as to provide some protection against voltage surges and built-up static charges. Article 810 of the National Electrical Code,
ANSI/NFPA 70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-in wire
to an antenna discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and
requirements for the grounding electrode.
14. Power-Cord Protection: Power-supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them,
paying particular attention to cords at plugs, convenience receptacles, and the point where they exit from the product.
15. Lightning: For added protection for this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it
from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product due to lightning and power-line surges.
16. Power Lines: An outside antenna system should not be located in the vicinity of overhead power lines, other electric light or power circuits, where it
can fall into such power lines or circuits. When installing an outside antenna system, extreme care should be taken to keep from touching such power
lines or circuits as contact with them may be fatal.
17. Overloading: Do not overload wall outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire or electric shock.
18. Object and Liquid Entry: Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short-out
parts that could result in a fire or electric shock. Never spill liquid of any kind on the product.
19. Servicing: Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage or other hazards.
Refer all servicing to qualified service personnel.
Safety Instructions continued...
20. Damage Requiring Service: Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
a) When the power-supply cord or plug is damaged,
b) If liquid has been spilled, or objects have fallen into the product,
c) If the product has been exposed to rain or water,
d) If the product does not operate normally by following the operating instructions.
Adjust only those controls that are covered by the operating instructions as an improper adjustment of other controls may result in damage and will
often require extensive work by a qualified technician to restore the product to its normal operation, e. If the product has been dropped or damaged
in any way, and f. When the product exhibits a distinct change in performance—this indicates a need for service.
21. Replacement Parts: When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer
or have the same characteristics as the original part. Unauthorized substitutes may result in fire, electric shock or other hazards.
22. Safety Check: Upon completion of any service or repairs to this product, ask the service technician to perform safety checks to determine that the
product is in proper operating condition.
23. Wall or Ceiling Mounting: The product should be mounted to a wall or ceiling only as recommended by the manufacturer.
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5
Specifications
MEQ1000B
Item # 1002511B
Multiplexing QAM Modulator Requires Input Modules
QAM MODULATOR
MODULATION MODES:
RF UPCONVERTER OUTPUT
Standby, CW, 16QAM, 32QAM,
64QAM, 128QAM, 256QAM
FREQUENCY RANGE:
54MHz to 1002MHz
CHANNEL PLAN:
Standard CATV, HRC, IRC, or Broadcast
QUADRATURE PHASE ERROR: < 1°
FREQUENCY STABILITY:
+/- 5 PPM
CARRIER REJECTION:
> 40dB
MAXIMUM OUTPUT POWER:
+61dBmV +/- 2dB
MER:
> 40dB
SPURIOUS:
> -60dBc
BROADBAND NOISE FLOOR:
-80dBc in a 6MHz bandwidth
PHASE NOISE:
-95dBc @ 10KHz offset
FREQUENCY RESOLUTION:
1Hz
RETURN LOSS:
> -12dB
ATTENUATION RANGE:
15.5dB
ADJACENT CHANNEL:
Meets DOCSIS spectral mask
SIDEBAND REJECTION:
> 40dB
PHYSICAL SPECIFICATIONS
TEMPERATURE RATING:
0 - 50° C Ambient
FORM FACTOR:
19" Rackmount - 1RU
DIMENSIONS:
Approximately 19” W x 1.75” H x 14.5” D
WEIGHT:
8 lbs
POWER REQUIREMENTS:
100-120 VAC/60 Hz
Module Specifications
DTD1000A Item # 1002512A
SDI24A Item # 1002516A
Digital Tuner and Demodulator Module - 8VSB/QAM
High-Definition SDI Encoder with Closed Caption
FREQUENCY RANGE:
54MHz to 1002MHz
VIDEO INPUTS
CHANNEL PLAN:
Standard CATV, HRC, IRC, or Broadcast
SD-SDI/HD-SDI:
RF INPUT LEVEL RANGE
8VSB:
-84dBm to -15dBm
64 QAM:
-78dBm to -15dBm
256 QAM:
-72dBm to -15dBm
1x 75-ohm HD-SDI capable input
AUDIO INPUTS
RCA-TYPE L+R:
1x 1Vrms nominal, 3.5Vrms maximum
SDI-EMBEDDED AUDIO:
Supports PCM (uncompressed)
digital audio from SDI
VIDEO OPTIONS
IPI1000 Item # 1002608
INPUT VIDEO MODES:
(SUPPORTED)
IP Input Module - GigE
INPUT:
1 x RJ45
1000Base-T Ethernet
480i (720x480 @ 30 fps)
576i (720x576 @ 25 fps)
720p @ 69Hz (1280x720 @ 60 fps)
1080i @ 30Hz (1920x1080 @ 30 fps)
1080i @ 25Hz (1920x1080 @ 25 fps)
Supports auto-scan for input resolution
ENCODER FORMAT:
MPEG-2 or MPEG-4 / H.264, selectable
Brightness, contrast, hue, and saturation
INPUT PROTOCOL:
UDP or RTP, or auto detects the
appropriate protocol.
VIDEO ADUSTMENTS:
MPEG-4 PROFILE SUPPORT:
Simple, Advanced Simple, High
INPUT FORMAT:
1 x SPTS or 1 x MPTS
(up to 20 program streams, MPTS only)
BITRATE: Up to 19Mbps (depends on input format)
CLOSED CAPTIONING:
Supports Closed Captioning extraction of
either EIA-608 or EIA-708 embedded data.
RECEIVE IP & PORT ADDRESS: User selectable
IGMP SUPPORT:
VIDEO INPUTS:
v2 or v3, or auto responds with the
appropriate version. V3 will allow up to
two specific sources, or allows ALL sources
if no specific sources are specified.
Accepts VBR (Variable Bit-Rate) and
CBR (Constant Bit-Rate) IP Video Streams
AUDIO OPTIONS
ENCODER FORMAT:
Dolby Digital® or MPEG-1 layer 2
OUTPUT BITRATE:
128, 192, 320, 384kbps
Specifications, price, and availability are subject to change without notice or obligation.
6
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Module Specifications
SDE24A Item # 1002514A
HDE24A Item # 1002515A
Standard-Definition Dual Video Encoder
High-Definition Video Encoder
ANALOG INTERFACE
VIDEO INPUTS
Composite Video Inputs:
2 composite inputs, one for each
program/source
Component Video Input Level:
1 Volt p-p ± 3 dB
Audio Inputs, for 2 Programs::
RCA type for L + R audio channels, 2 sets
Audio Input Level:
1 Vrms audio gain:15 to 0 dB
(user-adjustable)
HDMI™:
1x HDMI Input - to protect copyrighted
content, this encoder does not support
HDMI copy protection (HDCP)
Component Video:
1x HD Component (YCrCb) Video Input
Composite Video:
1x 1V p-p +/- 3 dB, 480i only
Closed Captioning Input:
1x 1V p-p +/- 3 dB, 480i Composite Video
(used for Closed Captioning data
extraction during HD encoding)
MPEG ENCODER
ENCODE FORMAT - #1 INPUT:
MPEG-2 or MPEG-4 / H.264, selectable
ENCODE FORMAT - #2 INPUT:
MPEG-2 or MPEG-4 / H.264, selectable
Note: Each Encoder module has two sets of inputs marked 1 and 2. Number 1 input from
all installed modules will appear as odd-numbered encoders in the MEQ1000B menu.
Likewise, number 2 SDE24A inputs will correspond to even-numbered encoders in the
MEQ1000B menu.
INPUT ENCODING BITRATE:
Constant Bitrate: 1 Mbps to 8 Mbps
ENCODING RESOLUTION:
720 X 480 (Standard Definition)
VIDEO ADJUSTMENTS:
Brightness, contrast, hue, and saturation
AUDIO ENCODER
SELECTABLE TYPES:
Dolby Digital® AC-3 or MPEG1, Layer 2
DOLBY DIGITAL® ENCODER:
Manufactured under license from
Dolby Laboratories
OUTPUT BITRATE:
128, 192, 320, 384kbps
AUDIO INPUTS
RCA-TYPE L+R:
1x 1Vrms nominal, 3.5Vrms maximum
HDMI-EMBEDDED AUDIO:
Supports PCM (uncompressed)
digital audio from HDMI
VIDEO OPTIONS
INPUT VIDEO MODES:
(SUPPORTED)
480i (720x480 @ 30 fps)
480p (720x480 @ 60 fps)
720p @ 60Hz (1280x720 @ 60 fps)
1080i @ 30Hz (1920x1080 @ 30 fps)
Supports auto-scan for input resolution
ENCODER FORMAT:
MPEG-2 or MPEG-4 / H.264, selectable
Supports auto scan
VIDEO ADUSTMENTS:
Brightness, contrast, hue, and saturation
MPEG-4 PROFILE SUPPORT:
Simple, Advanced Simple, High
BITRATE: Up to 19Mbps (depends on input format)
AUDIO OPTIONS
ENCODER FORMAT:
Dolby Digital® AC-3 or MPEG1, Layer 2
OUTPUT BITRATE:
128, 192, 320, 384kbps
SDM1000 Item # 1002576
Satellite Tuner and Demodulator Module - QPSK/8PSK
FREQUENCY RANGE:
950 MHz to 2150 MHz
ASI II Item # 1002397
INPUT IMPEDANCE: 75 Ohm, return loss = 10 dB
INPUT LEVEL RANGE:
-25 dBm to -65 dBm / transponder
ASI Input Module w/ loop thru
MODE:
QPSK, 8PSK
FEC:
DVB-S2, DCII, advanced Turbo modes
SYMBOL RATE:
2 MS/s to 45 MS/s
ASI INPUT CLOCK: 270 MHz
ASI INPUT DATA RATE:
Maximum of 80 Mbps
ASI OUTPUT RATE: Identical to the ASI Input Stream
NOTE: Firmware updates may be required for MEQ1000. MEQ1000s must be
updated to V3.1 or later.
Specifications, price, and availability are subject to change without notice or obligation.
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7
.......................................................................................................................................... 8
......................................................................................................................................... 10
......................................................................................................................................... 15
........................................................................................................................................ 18
................................................................................................................................................ 19
Installation & Power-Up
Unpacking
AL
URE.
A product and cart combination should be moved
You will find thewith
following
care. items in the box:
• MEQ1000B
QAM
Unit (QTY
QuickMultiplexing
stops, excessive
force Modulator
and uneven surfaces
may = 1)
causeInstruction
the product and
cart combination to overturn.
• MEQ1000B
Manual
The lightning flash with arrow head symbol, within an
equilateral triangle, is intended to alert the user to
Installation
the presence of uninsulated "dangerous voltage"
The MEQ1000Bwithin
is designed
to be mounted
themay
close
to a 120 VAC – 60 HZ power plug.
the product's
enclosure in
that
be proximity
of
sufficient magnitude to constitute a risk of electric
shock to persons.
The exclamation point within an equilateral triangle
is intended to alert the user to the presence of
For safe and reliable operation, do not block airflow.
important operating and maintenance (servicing)
instructions in the literature accompanying the
product.
Power-Up
Plug into the power plug (120 VAC – 60 HZ).
E INSTALLED NEAR THE EQUIPMENT AND SHALL BE EASILY ACCESSIBLE.
OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR
HE CABINET, REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
, DO NOT USE THIS (POLARIZED) PLUG WITH AN EXTENSION CORD
ET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE
LECTRIQUES, NE PAS UTILISER CETTE FICHE POLARISEE AVEC UN
DE COURANT OU UNE AUTRE SORTIE DE COURANT, SAUF SI LES LAMES
OND SANS EN LAISSER AUCUNE PARTIE A DECOUVERT.
ructions should be read before the product is operated.
ctions should be retained for future reference.
the operating instructions should be adhered to.
ons should be followed.
efore cleaning. Do not use liquid cleaners or aerosol cleansers. Use a damp cloth for cleaning.
ecommended by the product manufacturer as they may cause hazards.
ar water—for example, near a bathtub, wash bowl, kitchen sink or laundry tub; in a wet basement;
table cart, stand, tripod, bracket, or table. The product may fall, causing serious injury to a child or
with a cart, stand, tripod, bracket, or table recommended by the manufacturer, or sold with the
8
937.746.4556 | www.rldrake.com
General Description & Features
The R.L. Drake model MEQ1000B is a commercial grade hybrid QAM modulator. The MEQ1000B features plug-in
input modules that include an ATSC/QAM tuner, Satellite L-band tuner, GigE IP input, an ASI input, a SDI/HD-SDI input,
HDMI (non-HDCP), Composite input, Component input, and analog NTSC inputs; thus the description 'hybrid' is used
to describe it. A multiplexer is built in to combine the transport streams and input the filtered and groomed transport
stream to the QAM modulator. This manual includes feature examples utilizing the Drake DTD1000A Digital Tuner and
Demodulator Module, IPI1000 GigE IP module, SDM1000 Satellite Tuner and the ASII ASI-Input Module. Other available
input modules include: SDE24A Dual SD MPEG Encoder, HDE24A High Definiton MPEG Encoder and SDI24A SDI/
HD-SDI Input Encoder. In addition, the MEQ1000B also supports older versions of these modules.
The MEQ1000B has two input module slots and the outputs interface to the MEQ1000B multiplexer, internally where
they are MPEG program filtered, multiplexed, and groomed. Programs among the total group from input Slot 1 and input
Slot 2 may be selected or not selected by the operator to be sent to the QAM modulator. Each input must contain no
more than 20 programs and a maximum of 20 programs per input may be selected. Also, the total bitrate of the selected
programs must not exceed that of the output QAM channel capacity.
Some common applications include: Channel Drop/Add, cherry picking programs from ASI or IP inputs, digital channel
processing, or local origination additions.
The MEQ1000B contains a high performance QAM modulator that can operate in most ITU-A or ITU-B modes up
through 256QAM. The very low noise, high output, up- converter provides coverage from 54 MHz to 1002 MHz while
maintaining exceptionally low phase noise and broadband noise. Output level can be selected at a value between + 46
dBmV and + 61 dBmV.
The MEQ1000B operates in a fixed output clock mode and processes null packets when required to maintain the set
fixed clock rate. PCR correction is included.
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9
Front and Rear Panel Operation
3
4
5
1
2
6
7
FRONT PANEL
1
Ethernet Control: GigE Ethernet wired connection for local and remote management
2
IP Reset Button: When pressed for >1 seconds, the IP address of the control port will enable to the default factory
IP address (172.16.80.1, Subnet Mask 255.255.255.0) The login credentials will also be enabled to the default
username admin and password pass.
Note: The old IP address, login, and password will still be present in the encoder settings.
3
Status LED: The Status LED will blink continually after the IP Reset button has been held and the default IP/
credentials take effect.
Power: The LED is illuminated when the power is ON.
REAR PANEL
4
RF Output: Single QAM channel output @ +61 dBmV maximum and adjustable from 54 to 1002 MHz
5
EAS input: Supplied via the ASI input and selected by contact closure of EAS terminal.
6
Module Input Slot 1/2: Input Slot 1 on the left and input Slot 2 to the right.
7
ASI Output: Matches RF QAM rate or in ASI only mode may be set from 2 to 100 Mbps
10
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11
Login Screen
To begin setup, connect the appropriate input and output video cables and plug in the MEQ1000B power cable.
ETHERNET ACCESS:
Local or remote communication with the unit is only possible through a GUI-based menu via any standard web browser
Chrome or Firefox is recommended, for IE use IE11 minimum. Before you can communicate with the unit you must
configure your computer's IP address to be on the same subnet as the MEQ1000B's default IP address. To do so, follow
these steps:
Connect an Ethernet cable from your computer to the Control GigE port on the front panel of the MEQ1000B.
1. The following steps explain how to do this for a computer with Windows XP operating software:
a) On your computer, open the "Control Panel"
b) Double-click on "Network Connections"
c) Right-click on the "Local Area Connection", and then click on the "properties".
d) A dialog box entitled "Local Area Connection Properties" will appear. In this box, double-click on the "Internet
Protocol (TCP/IP)".
e) A dialog box entitled "Internet Protocol (TCP/IP) Properties" will appear. Select the "Use the following IP address"
option and enter the following addresses:
IP address: 172.16.80.2
Subnet mask: 255.255.255.0
No need to enter a value for the Default Gateway for local access.
Click OK to close the dialog box. Now your computer is ready to communicate with the unit.
2. The following steps explain how to do this for a computer with Windows 7 operating software:
a) On your computer, open the "Control Panel"
b) Click on “Network and Internet”
c) Click on the "View network status and tasks"
d) Click on “Change Adapter Settings” on left hand side of the window
e) Right-click on the "Local Area Connection", and then click on the "Properties".
f) A dialog box entitled "Local Area Connection Properties" will appear. In this box, double-click on the "Internet
Protocol Version 4 (TCP/IPv4)".
g) A dialog box entitled "Internet Protocol Version 4 (TCP/IPv4) Properties" will appear. Select the "Use the following
IP address" option and enter the following addresses:
IP address: 172.16.80.2
Subnet mask: 255.255.255.0
No need to enter a value for the Default Gateway for local access.
Click OK.
Open a web browser on your computer and enter the following URL address (http://172.16.80.1). Once the MEQ1000B
web server has been loaded from your browser, you should see the login dialog. Enter the username and password and
click LOG IN. The default username is "admin" (in lower case letters) and the default password is "pass" (in lower case
letters).
12
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Status Tab
The status tab provides the following information (View only):
1
2
3
4
5
6
7
1
Version: Indicates the software version of the unit
2
Uptime: Indicates the uptime in which the unit has been operating.
Installed Modules
3
Slot: Two input bays per MEQ1000B.
4
Type: Indicates the type of input module, if any.
5
Output Statistics: Indicates the bitrate and buffer usage of the output.
6
Log Messages: Displays the 10 most recent log entries.
7
Reference: Link to MEQ1000B Product Information and RF Channel Lists.
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13
Modules Tab
IPI10000 IP Input Module
1
2
3
4
5
6
7
8
9
1
Select Module: Indicates Input module installed in Slot 1 or Slot 2.
2
Module Information: Indicates Module Type and Firmware Version of input module.
3
Module IP Address: User selectable from 000.000.000.000 thru 255.255.255.255 with the exception of
224.000.000.000 thru 239.255.255.255 is not valid.
4
IGMP Version: v2 or v3, or auto detects with the appropriate version. V3 will allow up to two specific
sources, or allows ALL sources if no specific sources are specified.
5
Receive Protocol: UDP or RTP, or auto detects the appropriate protocol.
6
Receive IP Address: User selectable from 000.000.000.000 thru 255.255.255.255
7
Receive Port: User selectable from 0 to 65535
8
Source IP Address 1: Same range restriction as the Module IP Address. Only used when IGMP
VERSION is set to V3 or AUTO. Not used when IGMP VERSION is set to V2.
9
Source IP Address 2: Same range restriction as the Module IP Address. Only used when IGMP
VERSION is set to V3 or AUTO. Not used when IGMP VERSION is set to V2.
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Modules Tab
DTD1000A Demodulator Module
1
2
3
4
5
6
7
8
9
10
1
Select Module: Indicates module installed in Slot 1 or Slot 2.
2
Module Information: Indicates Module Type, Software Version, and Firmware Revision.
3
Tuner Lock: Lock or Unlocked.
4
AGC Lock: Lock or uUnlocked.
5
Demodulator Lock: Lock or Unlocked.
6
SNR: Indicates SNR of input signal.
7
Signal Level: Indicates signal level of input signal.
8
Channel Plan: Air/Broadcast, HRC, IRC or CATV
9
Modulation: VSB-8, QAM64 or QAM256
10 Channel: Input Channel
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15
Modules Tab
SDI24A Encoder Module
1
2
3
4
5
6
7
8
9
1
Select Module: Indicates encoder module installed in Slot 1 or Slot 2.
2
Module Information: Indicates module type of encoder module.
3
Video Lock: Lock or Unlocked.
4
Resolution: 480i ( 720×480 @ 30 fps ), 576i ( 720×576 @ 25 fps ), 720p @ 60 Hz ( 1280×720 @ 60 fps ),
1080i @ 30 Hz ( 1920×1080 @ 30 fps ), 1080i @ 25 Hz ( 1920×1080 @ 25 fps ) Supports auto-scan for
input resolution
5
Video Encoder Format: MPEG-2 or MPEG-4 / H.264, selectable
6
Video Bitrate: Up to 19 Mbps (depending on input format)
16
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Modules Tab
SDI24A Encoder Module (continued)
7
Audio Encoder Format: Dolby Digital® or MPEG1, Layer 2
8
Audio Source: Embedded or Analog
9
Audio Bitrate: 128, 192, 320, 384 kbps
ASII ASI Input Module
1
2
3
1
Select Module: Indicates input module installed in Slot 1 or Slot 2.
2
Module Information: Indicates module type of input module.
3
ASI Input: No configurable settings available for this module.
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17
Modules Tab
SDE24A Encoder Module
1
2
3
4
5
6
7
8
9
10
11
12
13
14
18
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Modules Tab
SDE24A Encoder Module
1
Select Module: Indicates module installed in Slot 1 or Slot 2.
2
Encoder Information: Indicates module type and firmware version of encoder module.
3
Video Source: Composite video only.
4
Resolution: 720x480 (NTSC) SD, some older set tops may prefer 480x480
5
Video Encoder Format: MPEG-2 or MPEG-4 / H.264, selectable
6
Video Bitrate: 1 Mbps to 8 Mbps
7
Brightness: Sets the video brightness - larger values increase brightness (Default: 128)
8
Contrast: Sets the video contrast - larger values increase contrast (Default: 192)
9
Saturation: Sets the video contrast - larger values increase saturation (Default: 192)
10 Hue: 0 to 255 (Default: 128)
11
Audio Encoder Format: AC3 – Dolby Digital ® Stereo or MPEG1, Layer 2 (MP2)
12 Audio Bitrate: 128, 192, 320, 384 kbps
13 Audio Input Limit: 1 Vrms or 2 Vrms, user-selectable
14 Gain: User-adjustable audio gain ± 15 dB
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19
Modules Tab
HDE24A Encoder Module
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
20
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Modules Tab
HDE24A Encoder Module
1
Select Module: Indicates Input module installed in Slot 1 or Slot 2.
2
Module Information: Module type and firmware version of encoder module.
3
Video Lock: Locked or Unlocked
4
Audio Lock: Locked or Unlocked
5
Closed Caption Valid: Valid or Invalid
6
Resolution: 480i ( 720×480 @ 30 fps ), 480p ( 720×480 @ 60 fps ), 720p @ 60 Hz ( 1280×720 @ 60
fps ), 1080i @ 30 Hz ( 1920×1080 @ 30 fps ) Supports auto-scan for input resolution
7
Video Source: HDMI (non HDCP), component or composite.
8
Video Encoder Format: MPEG-2 or MPEG-4 / H.264, selectable
9
Video Bitrate: Up to 19 Mbps (depending on input format)
10 Brightness: Sets the video brightness - larger values increase brightness (Default: 128)
11
Contrast: Sets the video contrast -larger values increase contrast (Default: 128)
12 Saturation: Sets the video contrast - larger values increase saturation (Default: 128)
13 Hue: Adjusts the video color hue - behavior varies by input mode (128 for Composite, 0 for other inputs)
14 Audio Encoder Format: Dolby Digital ® AC3 or MPEG1, Layer 2
15 Audio Source: Analog or PCM (uncompressed) digital audio from HDMI
16 Audio Bitrate: Variable; 128, 192, 320kbps
17 Audio Gain: Varies audio level +/- 15dB (0, only avaliable when audio input is Analog)
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21
Modules Tab
SDM1000 Satellite Demodulator Module
1
2
3
4
5
1
Select Module: Indicates demodulator module installed in Slot 1 or Slot 2.
2
Module Information: Indicates module type and firmware version of demodulator module.
3
Demodulation Mode: QPSK DVB SCAN, QPSK DVB 1/2, QPSK DVB 2/3, QPSK DVB 3/4, QPSK DVB
5/6, QPSK DVB 7/8, QPSK DTV SCAN, QPSK DTV 1/2, QPSK DTV 2/3, QPSK DTV 6/7, QPSK DCII
SCAN, QPSK DCII 1/2, QPSK DCII 2/3, QPSK DCII 3/4, QPSK DCII 5/6, QPSK DCII 7/8, QPSK DCII
5/11, QPSK DCII 3/5, QPSK DCII 4/5, LDPC SCAN, LDPC QPSK 1/2, LDPC QPSK 3/5, LDPC QPSK
2/3, LDPC QPSK 3/4, LDPC QPSK 4/5, LDPC QPSK 5/6, LDPC QPSK 8/9, LDPC QPSK 9/10, LDPC
8PSK 3/5, LDPC 8PSK 2/3, LDPC 8PSK 3/4, LDPC 8PSK 5/6, LDPC 8PSK 8/9, LDPC 8PSK 9/10,
TURBO SCAN, TURBO QPSK 1/2, TURBO QPSK 2/3, TURBO QPSK 3/4, TURBO QPSK 5/6, TURBO
QPSK 7/8, TURBO 8PSK 2/3, TURBO 8PSK 3/4, TURBO 8PSK 4/5, TURBO 8PSK 5/6, TURBO 8PSK
8/9
4
Frequency (MHz): 250 to 2150
5
Symbol Rate (M Sym/Sec): 2-45
22
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23
Multiplex Tab
1
2
3
4
5
6
7
8
1
Multiplex: Enabled, Slot 1 only or Slot 2 only.
The following menu items are only available when multiplex is enabled.
2
Slot 2 Offset: Offsets Slot 2 MPEG channels # by multiples of 10 to avoid MPEG channel # conflicts. Set
to zero if no conflicts are present.
3
Program Numbers: Select All or Select Individual.
4
CA Filter: Enabled or Disabled
5
PSIP: Disabled, Enabled or Basic MGT/VCT.
24
5a
Disabled - the MEQ1000B does not process or output any MGT, VCT, or EIT tables. This can be a
fine solution for cable systems that use set top boxes which operate from their own system channel
map and have no need for these tables. MPEG program information is still processed. Some retail
consumer QAM set tops operate perfectly in this mode and others may not.
5b
Enabled - information from the MGT and VCT tables from both streams will be used to build a new
table for the combined output signal. Both input streams must have these tables present in order for
the unit to be able to perform this operation. EIT tables will be processed so as to provide program
information, if present, for the next 12 hours. This selection is the only one that passes EIT table
program information to the multiplexed output signal.
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Multiplex Tab
5c
Basic MGT/VCT - The MEQ1000B generates basic MGT/VCT tables based on infortation below.
6
VCT: TVCT or CVCT
7
Major Channel: Original Channel, Output Channel or User Defined.
8
7a
Original Channel - the Major Channel from the source stream will be used.
7b
Output Channel - the Major Channel will be the same as the RF output channel.
7c
User Defined - the MPEG program number and the major and minor virtual channel numbers may
be set to whatever number the operator chooses providing total flexibility. This is independent of the
actual RF channel that the signal is distributed on. New MPEG program number and the major and
minor virtual channel numbers are specified under the Channels tab.
Program Number Selection: This is only accessible when Program Numbers: Select Individual is
present.
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25
Channels Tab
1
2
3
4
5
MPEG Numbers
1
Original: Original MPEG Number
2
New: User Defined New MPEG Number
Virtual Channel Numbers
3
One-Part: One part VCN
4
New Major: User Defined Major Channel in VCT (Virtual Channel Table)
5
New Minor: User Defined Minor Channel in VCT (Virtual Channel Table)
26
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Output Tab
1
2
3
4
5
6
7
8
9
10
11
1
Output Mode: Normal or ASI only.
2
ASI Output Bitrate (Mbps): Matches RF QAM rate or in ASI only mode may be set from 2 to 100 Mbps
Note - ASI only mode disables the RF QAM output.
3
RF Output Level (dBmV): Adjustable from +46 to +61 dBmV.
4
Output: Normal, CW or Standby.
5
Modulation: 16A, 32A, 64A,128A, 256A, 64B or 256B
6
Interleave Mode: Sets the QAM modulator interleaver. Choose among the available selections based
upon your system/set top box requirements. For typical 256B-QAM (Annex B). DigiCipher II CATV
systems, I128, J1 or I128, J4 is the most commonly used interleave setting but many other choices are
available. This menu does not appear in the adjust mode if the QAM mode is Annex A (DVB) as there
is only one choice in the DVB standard. When not in adjust mode, this screen will display the setting in
QAM-A modes as well.
7
Symbol Rate (sym/s): This menu allows selection of the output QAM baudrate or symbol rate. For
Annex B (DigiCipher II ) is 5360537 sym/s for 256B and 5056941sym/S for 64B.
8
QAM Bitrate: Determined by Modulation selection. For 256QAM Annex B the data rate is 38.811Mbps
and for 64QAM Annex B it is and 26.970Mbps.
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27
Output Tab
Channel Plan: CATV-STD, CATV-IRC, CATV-HRC or Broadcast
9
10 Channel: Selectable from 2 to 158.
Show Channel Lists: RF Channel Frequency Table
11
EAS/DTA Tab
1
2
3
4
5
6
7
8
9
10
11
1
28
EAS/DTA Control: Disabled, Master (SCTE18), Slave or Demod in slot 1
1a
Disabled
1b
Master (SCTE 18) – SCTE18 tables will force tune SCTE18 compatible TV tuners to a designated
EAS channel when EAS contact closure is made. This designated EAS channel can be internal
(from an encoder in that MEQ1000B) or external.
937.746.4556 | www.rldrake.com
EAS/DTA Tab
1c
Slave – The EAS channel comes from a master unit encoder host and is input to the MEQ1000B
via the EAS ASI input. The MEQ1000B will internally switch all output channels to the EAS channel
when triggered by EAS contact closure.
1d
Demod in Slot 1 – The DTA information comes from a demodulator in slot 1.
DTA Control requires demodulator for DTA data in slot 1.
2
DTA Control: Disabled, SCTE 65, SCTE 18, or SCTE 65 and SCTE18
2a
Disabled
2b
SCTE 65 - DTA Virtual Channel Tables are contained within SCTE-65 in-band SI data
supplied from demod card slot 1.
2c
SCTE 18 - EAS Emergency Alert System Tables are contained within SCTE 18 in-band SI
data from demod card in slot 1.
2d
SCTE 65 and SCTE 18 - tables contained within in-band SI data from demod card in slot 1
DTA Mode and EAS Mode applicable only when MEQ1000A is set as a slave to master encoder host.
3
DTA Mode: Disabled or Enabled
4
EAS Mode: SDE24EAS Encoder Card, SCTE 18 or both SDE24EAS encoder and SCTE18 tables.
Sections below only used when MEQ1000B is set for Master (SCTE18). The MEQ1000B generates the
SCT18 EAS Emergency Alert System in-band SI data.
5
SCTE 18 Channel Source: Internal from the MEQ1000B or external from another designated channel on
the system.
6
SCTE 18 Channel Source Hidden: When the SCTE 18 EAS is generated internally you can chose to
hide the channel source, if desired.
7
EAS RF Channel: Specifies the EAS channel if EAS channel is external.
8
EAS Modulation: Specifies the EAS channel modulation if EAS channel is external.
9
EAS MPEG Program: Specifies EAS MPEG Program #.
10
EAS Major Channel: Specifies EAS Major Channel.
11 EAS Minor Channel: Specifies EAS Minor Channel.
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29
System Configuration Tab
1
2
3
4
1
IP Address: IP address of control port, IP reset button returns unit to factory default of 172.16.80.1
2
Subnet Mask: 255.255.255.0 for local subnet
3
Default Gateway: Only needed for remote access and should be in the same subnet as IP Address
4
Reboot: Reboot the MEQ1000B
Log Tab
1
1
30
Max Lines to Display: Sets the maximum number of lines to display starting at the most recent.
937.746.4556 | www.rldrake.com
Admin Screen
To change/modify the Username and Password values for the unit, you must be logged in to the unit as “Admin” to
access a hidden screen shown in image below. At the top right of the screen select "Logged in as: admin".
1
2
3
1
Username: is the Administrator’s login (16 characters maximum). This login allows the user to make changes to
any area of the unit. The factory default Login is “admin”. Login is case sensitive.
2
Password: is used only if the users wants to change the current Administrator’s password (16 characters
maximum). The factory default password is “pass”. Password is case sensitive and will not be displayed.
3
Verify Password: is used only when the user is changing the current Administrator's password. The new password
must be typed in again before it can be changed. Password is case sensitive and will not be displayed.
937.746.4556 | www.rldrake.com
31
Firmware Update Tab
This tab uploads the newest available firmware for the MEQ1000B and deploys firmware to the unit. While the firmware
update tab is actively updating; the logging information and instructions are provided. When the update is completed, a
"Reboot" button will appear after the file uploads and update status gets reported. A user must refresh the page to get
status updates. It is recommended to click the "Firmware Update" tab to force the refresh.
1
2
1
Select Update File: Select the appropriate firmware file from your computer. This file should have ".fw"
or ".FW" for the file extension.
2
Upload File: Click the "Upload" button to transfer to the firmware update file to the MEQ1000B unit.
Once the file has been uploaded, the unit will automatically update.
For more the latest firmware releases, please visit our website at www.rldrake.com. You may also
contact Technical Assistance at 937-746-6990 or by email: [email protected].
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937.746.4556 | www.rldrake.com
33
Service
A Return Material Authorization (RMA) Number is required on ALL PRODUCT RETURNS (regardless of whether the
product is being returned for repair or for credit). Product that is received at the factory without an RMA Number will be
returned to the sender, unopened.
RMA Numbers must be used when returning product for credit or repair. Use of RMA Numbers will ensure efficient
processing. When needing to return your product to R.L. Drake Holdings, LLC., please follow these simple steps listed
below (in the order that they appear).
SERVICE REPAIRS ONLY
CREDIT RETURNS ONLY
1. Contact R.L. Drake Holdings, LLC.’s Service Department
1. Contact R.L. Drake Holdings, LLC.’s Service Department
2. Request from Drake Service a copy of the Product Return
2. Request from Drake Service a copy of the Product Return
3. Complete the Product Return Authorization Form fully.
3. Complete the Product Return Authorization Form fully.
4. Return the completed Product Return Authorization Form
4. Return the completed Product Return Authorization Form
5. After completing Steps 1 through 4, an RMA Number will
5. After completing Steps 1 through 4, an RMA Number will
6. Securely pack the product and mark the box with your
6. Securely pack the product in its original undamaged box
in one of three ways:
Phone: 732-313-4256
Email: [email protected]
Fax: 732-679-4022
Authorization Form.
to the Drake Service Department using one of the contact
methods listed in Step 1.
be assigned to you.
RMA Number. If shipping multiple boxes, all boxes must
be marked with the RMA Number. Place the RMA Number
near the return address in large, bold print (approx. 2” in
height).
Ship your “SERVICE REPAIR ONLY” return to:
R.L. Drake Holdings, LLC.
Attn: Product Service Returns
One Jake Brown Road
Old Bridge, NJ 08857
in one of three ways:
Phone: 937-746-6990
Email: [email protected]
Fax: 937-806-1510
Authorization Form.
to the Drake Service Department using one of the contact
methods listed in Step 1.
be assigned to you.
(returning the product without its original packaging in
good, new condition may cause the incursion of additional
fees). Pack this box within another shipping container or
box. Mark the shipping box or container with your RMA
Number. Place the RMA Number near the return address
in large, bold print (approx. 2” in height).
Ship your “CREDIT RETURNS ONLY” return to:
R.L. Drake Holdings, LLC.
Attn: Product Credit Returns
One Jake Brown Road
Old Bridge, NJ 08857
*NOTE: All Credit Returns are subject to a 15% Restock Fee
*NOTE: All shipments are to be PRE-PAID by the sender. NO COD’s will be accepted.
IF YOU NEED TECHNICAL HELP
Call our Customer Service/Technical Support line at +1 (937) 746-6990 weekdays between 8:00 A.M. and 4:00 P.M. Eastern Standard
Time. Please have the unit’s serial number available. We will also need to know the specifics of any other equipment connected to the
unit. When calling, please have the unit up and running, near the phone if possible. Our technician(s) will likely ask certain questions to
aid in diagnosis of the problem. Also, have a voltmeter handy, if at all possible.
DRAKE also provides technical assistance by
Email: [email protected]
Fax: (937) 806-1510
Many of the products that are sent to us for repair are in perfect working order when we receive them. For these units, there is a
standard checkout fee that will be charged. Please perform whatever steps are applicable from the product’s Instruction Manual before
calling or writing as this could save unnecessary phone charges. Please do not return the product without calling Drake Service and
following the steps above first; it is preferred to help troubleshoot the problem over the phone (or by Email) first, saving you both time
and money.
34
937.746.4556 | www.rldrake.com
Blonder Tongue Laboratories, Inc.
Limited
Warranty
Limited Warranty
Blonder Tongue Laboratories, Inc. (BT) will at its sole option, either repair or replace (with a new or factory reconditioned product,
Seller will at its sole option, either repair or replace (with a new or factory reconditioned product, as Seller may determin e) any product manufactured or sold (or in
ascase
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ANY
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Buyer shalllimited
ship such
nonconforming
or defective
goods,
freight
prepaid
to BT for
by
free
ofinspection
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f.o.b.
the
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point
called forgoods
inofthe
original
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Products
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provisions
ofwriting
this
BT’s
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verification
the
defect.
BT,
its
option,
will
either
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replace
or issue
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credit
forwhich
products
All
claims
for shortages,
defects,
andand
non-conforming
must
be made
by at
the
customer
writing
within
five (5)
days
of made
receipt
of merchandise,
shall
state
withbecome
particularity
all material
concerning
claim then known
to
the customer.
Upon any
such
thelimited
customer
hold
the
goods
complained
clause
shall
the property
offacts
BT.
Underand
nothe
circumstances
are
to products
be returned
BTclaim,
without
BT's prior
written
authorization.
determined
to be defective.
BT’s
liability
responsibility
forproducts
defective
is to
specifically
toshall
the
defective
item
orBT
to
of intact and duly protected, for a period of up to sixty (60) days. Upon the request of Seller, the customer shall ship such allegedly non-conforming or defective
credit towards
original
billing. All such
by BTAny
shall
be made
free of
ofacharge
delivery
point
called for
in
reserves
the right the
to scrap
any unauthorized
returnsreplacements
on a no-credit basis.
actions
for breach
contractf.o.b.
of salethe
between
BT and
a customer
must
goods, freight prepaid to Seller for examination by Seller's inspection department and verification of the defect. Seller, at its option, will either repair, replace or issue
the
original
order.
Products
which
replacement
been
madeoffor
under
the
provisions
of this
shall
the
property
commenced
by the
customer
within
thirteen
(13) liability
monthshas
after
the cause
action
has products
accrued.isAspecificall
copy
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BT's
standard
terms
anditem
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abe
credit
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be defective.
Seller's
and
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limited
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Under
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beBTreturned
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BT
reserves
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towards
the
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All warranty,
such replacements
by Seller
beupon
made request.
free
charge
f.o.b.
calledauthorization.
forcovering
in the original
order.
Products
forright
which
sale,
thebilling.
limited
is products
available
from
Copies
ofthe
thedelivery
limited
warranties
third-party
proprietary
subreplacement
has been
madeprivate-label
under the
provisions
this clause shall
property
ofbreach
Seller.
Under
no circumstances
are be
products
to be
to Seller
to scrap modules
any
unauthorized
returns
on aofmanufactured
no-credit
basis.
Any the
actions
of from
this
contract
must
commenced
Buyer
assembly
and
products
bybecome
third-parties
arefor
also
available
BT on request.
DigiCipher
®returned
is a by
registered
without Seller's prior written authorization. Seller reserves the right to scrap any unauthorized returns on a no-credit basis. Any actions for breach of a contract of
within
thirteen
(13)
months
after
the
cause
of
action
has
accrued.
A
copy
of
BT’s
standard
terms
and
conditions
of
sale,
including
trademark
Motorola
(Revmust
0509)
sale
betweenofSeller
and a Corp.
customer
be commenced by the customer within thirteen (13) months after the cause of action has accrued. A copy of Seller's
the limited
is available
from the
BTlimited
uponwarranty,
request.is Copies
the
limited
warranties
thirdwarranties
party proprietary
substandard
terms warranty,
and conditions
of sale, including
available of
from
Seller
upon request.
Copiescovering
of the l imited
covering third-party
proprietary
modules
and private-label
products
manufactured byby
third-parties
may also
available
from Seller
(Rev 0713)
assemblysub-assembly
modules and
private
label products
manufactured
third parties
are be
also
available
fromonBTrequest.
on request.
VideoCipher®
& DigiCipher® are registered trademarks of Motorola Corp.
937.746.4556 | www.rldrake.com
35
R.L. DRAKE HOLDINGS, LLC
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