Feature Handbook
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Multibutton Telephone
Feature Handbook
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Your Multibutton Display Telephone
80000 -70
CLEAR
BIN 1
BIN 2
BIN 3
BIN 4
BIN 5
CHECK
BIN 6
BIN 7
BIN 8
BIN 9
BIN 10
LINE 1
LINE 2
LINE 3
LINE 4
LINE 5
LINE 6
LINE 7
LINE 8
LINE 9
LINE 10
LINE 11
LINE 12
ABC
DEF
1
2
3
GHI
JKL
MNO
4
5
6
PQRS
TUV
WXYZ
7
8
9
OPER
MW
ICM
FLASH
DND
DIAL
MIC
LND
SPK
In DS1000:
Keys 7-12 are
undefined.
For Attendants:
Key 11=Night Key
Key 12=Operator Call Key
0
VOL
●
●
●
CONF
HOLD
The Ring/Message Lamp at the top of your telephone flashes slowly green while a call
rings your telephone, blinks green if you have new Caller ID calls, and flashes red for
new Voice Mail messages or Message Waiting.
Your key assignments may be different than shown. Ask your Communications Manager.
See the inside back cover of this guide for an illustration of the Super Display telephone.
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This
manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation
to provide any updates or corrections to this manual. Further, NEC Unified Solutions also
reserves the right, without prior notice, to make changes in equipment design or components
as it deems appropriate. No representation is made that this manual is complete or accurate
in all respects and NEC Unified Solutions shall not be liable for any errors or omissions. In
no event shall NEC Unified Solutions be liable for any incidental or consequential damages
in connection with the use of this manual. This document contains proprietary information
that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions.
©2004 by NEC Unified Solutions, Inc. All Rights Reserved.
Printed in U.S.A.
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Table of Contents
About Your Handsfree Options
instead of
• Handsfree lets you place and answer calls by pressing
using the handset.
• With Automatic Handsfree, you can press a line key without lifting the
handset. Normally, you have Automatic Handsfree.
• Use Handsfree Answerback to answer a voice-announced Intercom call
by speaking toward your phone — without lifting the handset.
Account Codes ...............................................................1
Using Account Codes with Store and Forward . . . . . . .2
Alphanumeric Display .....................................................3
Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .3
Alphanumeric Display Contrast Control . . . . . . . . . . . .3
Attendant Position..........................................................4
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .5
Auto Redial .....................................................................6
Background Music...........................................................8
Barge In ..........................................................................9
Call Coverage Keys........................................................10
User Programmable Feature . . . . . . . . . . . . . . . . . . . .10
Call Forwarding .............................................................11
Call Forwarding at your 22-Button or 34-Button
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Call Forwarding at your Super Display Telephone . . .15
Call Forwarding Off Premise..........................................21
Off Premise Call Forwarding at your 22-Button or 34Button Telephone . . . . . . . . . . . . . . . . . . . . . . . . .22
Off Premise Call Forwarding at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
If you have a 22-Button Non-Display Telephone . . . .30
Call Screening (with IntraMail) .......................................31
Call Screening and Group Mailboxes . . . . . . . . . . . . .31
Automatic Call Screening . . . . . . . . . . . . . . . . . . . . .32
MW LED Operation Change . . . . . . . . . . . . . . . . . . .32
Using Manual Call Screening . . . . . . . . . . . . . . . . . . .32
Using Automatic Call Screening . . . . . . . . . . . . . . . .33
Call Timer.......................................................................35
Enhanced Call Timer . . . . . . . . . . . . . . . . . . . . . . . . .35
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Table of Contents
Call Waiting / Camp-On..................................................38
Callback ........................................................................39
Caller ID.........................................................................40
Single and Multiple Message Format . . . . . . . . . . . . .40
Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .40
Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .40
Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .40
Caller ID Logging ...........................................................42
Caller ID Logging at your 22-Button or 34-Button
Display Telephone . . . . . . . . . . . . . . . . . . . . . . . .42
Caller ID Logging at your Super Display Telephone .45
Central Office Calls, Answering.....................................48
User Programmable Feature . . . . . . . . . . . . . . . . . . . .48
Central Office Calls, Placing ..........................................49
Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Conference ...................................................................54
Dial Number Preview .....................................................55
Correcting the Displayed Digits . . . . . . . . . . . . . . . . .55
Dial Number Preview Editing Example . . . . . . . . . . .56
Direct Station Selection (DSS) .......................................57
User Programmable Feature . . . . . . . . . . . . . . . . . . . .57
Direct Station Selection Console...................................58
Default DSS Console Key Assignments . . . . . . . . . . .62
Directed Call Pickup ......................................................65
Directory Dialing............................................................66
Distinctive Ringing.........................................................68
Distinctive Ring Configuration . . . . . . . . . . . . . . . . .69
Extension Override . . . . . . . . . . . . . . . . . . . . . . . . . .74
Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Do Not Disturb ..............................................................88
Do Not Disturb at your 22-Button or 34-Button
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Do Not Disturb at your Super Display Telephone . . . .89
Do Not Disturb Override ...............................................92
Door Box.......................................................................93
Extension Locking .........................................................95
Locking and Unlocking Your Extension . . . . . . . . . . .95
Entering or Changing Your PIN Number . . . . . . . . . .96
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Extension Hunting.......................................................103
Flash............................................................................104
Forced Trunk Disconnect ............................................105
Group Call Pickup .......................................................106
User Programmable Feature . . . . . . . . . . . . . . . . . . .106
Group Listen ...............................................................107
Group Ring .................................................................108
Handsfree ...................................................................109
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .109
User Programmable Feature . . . . . . . . . . . . . . . . . . .110
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . .111
Headset Compatibility.................................................112
Headset Mode Feature Interactions . . . . . . . . . . . . . .113
User Programmable Feature . . . . . . . . . . . . . . . . . . .114
Hold ............................................................................115
Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Hotline ........................................................................118
User Programmable Feature . . . . . . . . . . . . . . . . . . .118
Idle Menu Soft Keys (Super Display)...........................119
User Programmable Feature . . . . . . . . . . . . . . . . . . .119
Interactive Soft Keys ...................................................121
Intercom .....................................................................122
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .122
User Programmable Feature . . . . . . . . . . . . . . . . . . .123
Language Selection.....................................................124
Last Number Redial .....................................................126
Enhanced Last Number Redial . . . . . . . . . . . . . . . . .126
Enhanced Last Number Redial at your 22-Button or 34Button Display Telephone . . . . . . . . . . . . . . . . . .127
Enhanced Last Number Redial at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Meet-Me Conference ..................................................131
Message Waiting .........................................................133
Microphone Mute........................................................135
Using the Handsfree Reply Soft Key at your 22-Button
or 34-Button Display Telephone . . . . . . . . . . . . .135
Using the Handsfree Reply Soft Key at your Super
Display Telephone . . . . . . . . . . . . . . . . . . . . . . .136
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Monitor / Silent Monitor ..............................................138
Name Programming.....................................................139
Night Service / Night Ring ...........................................141
Off-Hook Signaling .....................................................142
User Programmable Feature . . . . . . . . . . . . . . . . . . .142
Paging .........................................................................143
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
User Programmable Feature . . . . . . . . . . . . . . . . . . .144
Park .............................................................................145
System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Park Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Prime Line Preference .................................................149
Prime Line and Ringing Line Preference . . . . . . . . .149
User Programmable Feature . . . . . . . . . . . . . . . . . . .149
Privacy and Privacy Release Groups ...........................150
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . .150
Programmable Function Keys......................................151
Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
User Programmable Feature . . . . . . . . . . . . . . . . . . .156
Removing Lines and Extensions ..................................157
Reverse Voice Over.....................................................158
Ringing Line Preference ..............................................160
Prime Line and Ringing Line Preference . . . . . . . . .160
User Programmable Feature . . . . . . . . . . . . . . . . . . .161
Save Number Dialed....................................................162
Selectable Display Messaging .....................................163
Selectable Display Messaging at your 22-Button or 34Button Display Telephone . . . . . . . . . . . . . . . . . .164
Selectable Display Messaging at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Entering Additional Characters . . . . . . . . . . . . . . . . .168
Speed Dial...................................................................170
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .170
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . .173
Entering Speed Dial Names . . . . . . . . . . . . . . . . . . .176
User Programmable Feature . . . . . . . . . . . . . . . . . . .176
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Split.............................................................................177
Tandem Trunking.........................................................179
Time and Date.............................................................180
User Programmable Feature . . . . . . . . . . . . . . . . . . .180
Transfer .......................................................................181
Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Trunk (Line) Queuing and Callback .............................184
Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . .184
User Programmable Features ......................................186
Voice Mail....................................................................188
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .190
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .191
Forwarding Calls to your Mailbox . . . . . . . . . . . . . .191
Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .192
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .193
Personal Answering Machine Emulation . . . . . . . . .193
Checking Your Messages . . . . . . . . . . . . . . . . . . . . .198
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .198
Voice Over ..................................................................200
Volume and Contrast Control......................................201
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Walking Class of Service..............................................204
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Page 1
Account Codes
Your system may use
Account Codes are codes that you
dial to categorize and/or restrict
outside calls. You can dial an
categorize or restrict
Account Code while placing a
outside calls.
call or while on a call. There are
three types of Account Codes:
● Optional (Unforced) Account Codes
Optional Account Codes allow you to enter an Account Code
while placing an outside call or anytime while on a call.
These are optional codes – you don’t have to enter them.
● Forced Account Codes
Forced Account Codes require you to enter an Account Code
every time you place an outside call. If you don’t enter a code,
you can’t place the call. Your system may have Forced
Account Codes optionally enabled only for long distance calls.
● Verified Account Codes
With Verified Account Codes, the system compares the
Account Code you dial with the codes programmed into the
system. If the code matches, your call goes through. Verified
Account Codes apply only to Forced Account Codes.
Account Codes to
To enter an Optional (Unforced) Account Code
1. Place or answer an outside call.
2.
3.
4.
Dial
, press ACCT / ACCT CODE , or press your
Account Code Programmable Function Key.
Your Communications Manager can tell which
options are available to you.
Enter your Account Code (up to 10 digits, using 0-9).
Dial
, press ACCT / ACCT CODE , or press your
Account Code Programmable Function Key.
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Account Codes
4.
(Outgoing call only) Dial your outside number.
To enter a Forced Account Code:
1. Access a line for an outside call (any method you prefer).
You hear three beeps indicating that you must
enter an Account Code.
2. Enter your Account Code (up to 10 digits, using 0-9).
If your system uses Verified Account Codes, you
must enter a code that is stored in your system.
3.
4.
Dial
, press ACCT / ACCT CODE , or press your
Account Code Programmable Function Key.
Your Communications Manager can tell which
options are available to you.
Dial your outside number.
Using Account Codes with Store and Forward
To place an outside call when both Store and Forward and
Forced Account Codes are enabled:
If Forced Account Codes are enabled only for long
distance calls and you are placing a local call, do not
enter an Account Code. Just dial the call normally.
1.
Press
+ Dial
(or optionally 90-98).
OR
Press Switched Loop key + Dial line group number (0-8).
OR
Press Fixed Loop key.
2
2.
Dial number + Wait for 3 beeps + Enter Account Code.
3.
Wait 6 seconds, dial
, or press ACCT / ACCT CODE .
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Alphanumeric Display
Display messages help
If you have a 22-Button or
34-Button Display telephone, it
provides a two-line, 20-character
callers and customize
per line alphanumeric display.
features.
The first line displays the date
and time (while idle) and feature
status messages. The second line displays the Interactive Soft
Key definitions.
you process calls, identify
If you have a 34-Button Super Display telephone, it provides an
eight-line, 20-character per line alphanumeric display. The first
line displays the date and time (while idle) and feature status messages, just like the 22-Button and 34-Button Display models. Lines
2-8 display the comprehensive Interactive Soft Key definitions.
Interactive Soft Keys
Interactive Soft Keys provide intuitive feature access. You’ll no
longer have to remember feature codes to access your telephone’s
most advanced features — because the function of the soft keys
changes as you process your calls. For example, while you’re on
an outside call, just press PARK to park your call in an orbit.
Basic Soft Key instruction is included in this guide. Refer to the
Soft Key Glossary (P/N 80000GLO**) for more on your
Interactive Soft Keys.
Alphanumeric Display Contrast Control
When your telephone is idle (except on 34-Button Super Display),
you can control the contrast of your telephone display.
To adjust your display contrast:
1.
Press
or
.
If the contrast adjustment doesn’t work, your
phone may be in the Music on Hold mode. Press
HOLD and try again.
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Attendant Position
The attendant is the
If you are an attendant (also called
an operator), you are the system’s
call processing focal point. In
focal point.
addition to all the features of the
standard keyset, your attendant
extension also has the following unique features. Initially, only
your attendant extension has these capabilities. Refer to the individual feature for the specifics.
system’s call processing
●
●
●
●
●
●
Barge In
You can break into a co-worker’s established call.
Direct Trunk Access
You can dial a code to access an individual outside line.
Forced Trunk Disconnect
In an emergency, you can release (disconnect) another user’s
active outside call.
Night Service / Night Ring
If your telephone has a programmed Night Key, you can
press it to put the system in the Night Mode.
Removing Trunks (Lines) and Extensions from Service
Remove problem outside lines from service — then return
them to service once the problem is corrected.
Trunk (Line) Queuing
You can wait in line for a busy trunk (line) to become free.
To call an attendant extension:
4
1.
Press
2.
Dial
.
.
If your system has more than one operator, you
may have to dial 01-04 instead. You can also dial
the attendant’s extension number (e.g., 300).
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Attendant Position
Attendant Call Queuing
Attendant Call Queuing helps minimize congestion if your attendant extension is the overflow destination for unanswered calls.
As an attendant, your extension is never busy to your co-workers.
Instead, an unlimited number of Intercom calls can queue (i.e., wait
in line) for you to become free. These calls wait on your Operator
Call Key, which is the last Programmable Function Key on your
telephone. This key is off when you’re available and winks on (red)
when co-workers are trying to get through.
To answer a call on your Operator Call Key:
Your Operator Call Key winks on (red) when a
call is waiting.
1. Press your Operator Call Key.
Normally, this places your active outside call on
Hold and answers the waiting call.
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Auto Redial
Redial a busy outside
Auto Redial periodically redials a
busy outside number. If you place
an outside call and the call recipient is busy, you can press a soft key to enable Auto Redial. You
don’t have to retry the number, hoping it will go through.
number automatically.
Auto Redial will periodically retry the number up to 15 times.
Auto Redial cancels when the called party rings or answers, or
when you:
● Place or answer another outside call.
● Receive an Intercom voice announcement or answer an
Intercom call by lifting the handset or pressing SPK.
● Press SPK to cancel Auto Redial.
● Press any other fixed feature key except MIC.
● Lift and replace the handset.
● Press the CANCEL soft key (Super Display only).
To enable Auto Redial:
6
1.
Place an outside call and receive busy tone + Press
AUTO REDIAL or ALND .
OR
2.
Press a line key + Press AUTO REDIAL or ALND .
The system enables Auto Redial for the last outside call you dialed.
3.
At a 22-Button or 34-Button Display, you see:
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Auto Redial
At a Super Display, you see:
4.
The display shows the interval between callout
attempts (e.g., 30 seconds), as well as how many
times redial has occurred (e.g., 1 of 15).
Your SPK key winks on to indicate your phone is
in the Auto Redial mode.
The system periodically redials the call, up to 15 times,
or until you:
– Place or answer another outside call.
– Receive an Intercom voice announcement or answer an
Intercom call by lifting the handset or pressing SPK.
– Press SPK to cancel Auto Redial.
– Press any other fixed feature key except MIC.
– Lift and replace the handset.
– Press the CANCEL soft key (Super Display only).
Note: If a Caller ID call rings while Auto Redial is enabled, your
display will show the number and optional name of the incoming
caller. However, the ringing does not cancel Auto Redial. In addition, the Auto Redial display will be restored after the Caller ID
call stops ringing.
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Background Music
Have your telephone
Background Music (BGM) sends
music to the speaker in your telephone while it is idle. BGM
the speaker for a more
requires that your company have
pleasing work environment.
a music source (such as a CD
player or radio) connected to
your system. Background Music automatically turns off when
your phone rings or you receive a paging announcement.
broadcast music through
To turn Background Music on and off:
1.
Do not lift the handset or press
2.
Press
.
.
Please take note of the following:
In accordance with U.S. copyright law, a license may be required
from the American Society of Composers, Authors and Publishers
(ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are
transmitted through the Background Music feature of telecommunications systems. The manufacturer hereby disclaims any liability arising out of the failure to obtain such a license.
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Barge In
In an emergency, use
Barge In permits you to break
into another extension user’s
a co-worker right away.
established call. This sets up a
three-way conversation between
you and the other two parties on the initial call. You can Barge In
on an Intercom call and on an outside call.
Barge In to get through to
!! CAUTION !!
Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.
To Barge In on a call:
1. Call busy extension.
OR
Place call on busy line.
2.
3.
or press BARG .
You hear two beeps.
Join the conversation in progress.
Dial
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Call Coverage Keys
Cover a co-worker’s calls
from your own telephone.
You can have Call Coverage Keys
for co-worker’s telephones, Ring
Groups, and Extension Hunting
UCD Groups.
Your Call Coverage Key can ring immediately when a call rings
your co-worker or group, ring after a delay or just flash. In addition, the Call Coverage Key lights while your co-worker is busy,
flashes fast while your co-worker is in Do Not Disturb, and flashes
slowly while your co-worker is ringing.
Call Coverage Key Flash Rates
When the key is:
The covered extension is:
Off
On
Flashing Slowly
Flashing Fast
Idle or not installed
Busy
Ringing
In Do Not Disturb for Intercom
calls (option 2) or all calls (option 3)
In Do Not Disturb for
outside calls (option 1)
Wink Off
To answer a call ringing or flashing a Call Coverage Key:
1. Press flashing Call Coverage Key.
To use your Call Coverage Key to place a call to your idle
co-worker:
1. Press Call Coverage Key.
User Programmable Feature
#RAC
Assign the ringing mode for your Call Coverage keys.
See User Programmable Features at the end of this guide
for more.
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Call Forwarding
Make sure your calls are
Use Call Forwarding to redirect
your calls to another extension or
Voice Mail. In addition, you can set
away from your desk.
up Call Forwarding to reroute all
calls or just outside calls.
There are four types of Call Forwarding:
● Call Forwarding When Not Answered
Calls ringing your phone forward when you don’t answer.
● Call Forwarding When Busy or Not Answered
Calls ringing your phone forward when you don’t answer or
while you are busy on another call.
● Call Forwarding Immediate
Calls to your phone forward immediately.
● Call Forwarding Off Premise
Calls to your phone forward to an off-site location (such as a
cell phone or remote office). See page 21 for more.
covered while you are
Call Forwarding at your 22-Button or 34-Button
Telephone
To activate Call Forwarding:
1.
Press
and dial
Forwarding key.
OR
, or press your Call
1.
Press PGM + CFWD . You see:
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Call Forwarding
2.
Dial
or press IMM
Immediate. You see:
for Call Forwarding
OR
Dial
or press RNA for Call Forwarding No
Answer. You see:
OR
Dial
or press BNA for Call Forwarding
Busy/No Answer. You see:
OR
Dial
or press MORE + OFFP for Off Premise
Call Forwarding. (See Call Forwarding Off Premise on
page 21 for more.) You see:
OR
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Call Forwarding
Dial
or press MORE + AME for Personal
Answering Machine Emulation. (See Voice Mail on page
188 for more.) You see:
OR
3.
4.
Dial
or press MORE + MSG to select a
Selectable Display Message. (See Selectable Display
Messaging on page 163 for more.)
Dial destination extension or 0 (or 01-04) for your operator.
OR
Dial the Voice Mail master number.
OR
Press
.
Select the Call Forwarding type:
– Dial 2 or press
ALL
to forward all calls.
– Dial 8 or press TRNK to forward just outside calls.
If you forward your calls immediately to a coworker, only the user at the forwarding destination
can call you on the Intercom.
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Call Forwarding
To cancel Call Forwarding
1.
Press
and dial
Forwarding key.
OR
Press
2.
14
, or press your Call
+ PGM + CFWD . You see:
Dial
, press
Forwarding.
, or press NONE to cancel Call
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Call Forwarding
Call Forwarding at your Super Display Telephone
To activate Call Forwarding:
1.
Press
and dial
Forwarding key.
OR
, or press your Call
Press PROGRAM + CALL FWRD . You see:
2.
Dial
or press IMMEDIATE for Call Forwarding
Immediate. You see:
OR
15
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Call Forwarding
Dial
or press RING/NO ANS for Call Forwarding
No Answer. You see:
OR
Dial
or press BUSY/NO ANS for Call Forwarding
Busy/No Answer. You see:
OR
16
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Call Forwarding
Dial
or press OFF-PREMISE for Off Premise Call
Forwarding. (See Call Forwarding Off Premise on page
21 for more.) You see:
OR
Dial
or press ANS MACHINE for Personal
Answering Machine Emulation. (See Voice Mail on page
188 for more.) You see:
OR
17
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Call Forwarding
Dial
or press MESSAGE to select a Selectable
Display Message. (See Selectable Display Messaging on
page 163 for more.) You see:
3.
Dial destination extension or 0 (or 01-04) for your operator.
OR
Dial the Voice Mail master number.
OR
Press
18
. You see:
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Call Forwarding
4.
Select the Call Forwarding type:
– Dial 2 or press
ALL
to forward all calls.
– Dial 8 or press TRUNK ONLY to forward just outside
calls.
If you forward your calls immediately to a coworker, only the user at the forwarding destination
can call you on the Intercom.
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Call Forwarding
To cancel Call Forwarding
1.
Press
and dial
Forwarding key.
OR
, or press your Call
Press PROGRAM + CALL FWRD . You see:
2.
Dial
.
OR
Press NONE .
OR
Press
20
.
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Call Forwarding Off Premise
Set
up a your
multiple-party
Redirect
calls to
telephone
meeting
your cell phone or your
If you have a display keyset, Off
Premise Call Forwarding allows
you to forward your calls to an
without
leaving
the
office.
home office.
off-site location (such as a cell
phone or remote office). You can
stay in touch by having Off Premise Call Forwarding automatically forward your calls while you are away from the office.
To set up Off Premise Call Forwarding, select the line or line
group over which the call should route, as well as the number the
system should dial. The number dialed can be one of your
Personal Speed Dial bins containing an outside number, or you
can enter an outside number directly into Personal Speed Dial bin
720. When a call rings your extension, the system selects the
specified line or group and then outdials the stored number.
Off Premise Call Forwarding reroutes:
Intercom calls
Transferred calls
Direct Inward Lines (Remember that a line can be a regular
line during the day and a DIL at night, and visa versa.)
● UTRF (unscreened transfer) calls routed from the Voice Mail
Automated Attendant
● Circular and Terminal Extension Hunting calls
●
●
●
Off Premise Call Forwarding does not reroute:
● Key Ring calls
● Calls to a UCD Group master number.
● Group Ring calls (i.e., calls to a Ring Group master number)
● UCD Hunting Calls (i.e., calls to a UCD master number)
● Ringing Call Coverage key calls
You can set up Off Premise Call Forwarding to reroute all calls or
just outside calls.
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Call Forwarding Off Premise
Off Premise Call Forwarding at your 22-Button or
34-Button Telephone
To set up Call Forwarding Off Premise:
1.
Press the
and dial
Forwarding key.
OR
, or press your Call
Press PGM + CFWD . You see:
2.
Dial
and skip to step 5.
OR
Press MORE . You see:
3.
4.
Press OFFP .
You see:
– Press BIN to select a Speed Dial bin as your Off
Premise Call Forwarding number.
– Press NUM to store a new Off Premise Call
Forwarding number (automatically in bin 720).
– Press VIEW to view the currently enabled Off
Premise Call Forwarding number (if any).
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Call Forwarding Off Premise
5.
If you press BIN
bin, you see:
to store the number in a Speed Dial
– Select the Speed Dial bin (dial 701-720 or press the bin
key) you want to use + HOLD to exit.
OR
If you press NUM to store a new number (automatically in Speed Dial bin 720), you see:
– Enter the line number (e.g., 1 for line 1), line group
number (e.g., 90 for group 0), or ICM to store Intercom
codes + HOLD. (Check with your Communications
Manager for your line and line group numbers.)
– Following Speed Dial programming methods, enter the
number you want to store (up to 16 digits long, including MIC to store a pause and FLASH to store a Flash) +
HOLD to exit.
– You cannot enter a name using this option.
– If you already have a number stored in bin 20, you see:
– Press YES to enter a new number or
back up to step 4.
OR
NO
to
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Call Forwarding Off Premise
If you pressed VIEW to view your currently stored
number, you see:
6.
– Press SPK to exit the VIEW mode.
You see:
7.
Select the Call Forwarding type:
– Dial 2 or press
8.
ALL
to forward all calls.
– Dial 8 or press TRNK to forward just outside calls.
Once returning to idle, your telephone display will show:
– FWD OFP indicates that Off Premise Call Forwarding
is enabled, followed by the number.
– If you selected a Speed Dial bin with a stored name,
the name will display instead.
To cancel Call Forwarding Off Premise:
1.
Press the
and dial
Forwarding key.
OR
Press
24
, or press your Call
+ PGM + CFWD . You see:
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Call Forwarding Off Premise
2.
Press NONE .
OR
Dial
.
OR
Press
.
Off Premise Call Forwarding at your Super Display
Telephone
To set up Call Forwarding Off Premise:
1.
Press the
and dial
Forwarding key
OR
, or press your Call
Press PROGRAM + CALL FWRD . You see:
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Call Forwarding Off Premise
2.
Dial
or press OFF-PREMISE . You see:
– Press SPEED DIAL BIN to select a Speed Dial bin as
your Off Premise Call Forwarding number.
– Press NUMBER to store a new Off Premise Call
Forwarding number (automatically in bin 720).
– Press VIEW to view the currently enabled Off
Premise Call Forwarding number (if any).
3.
If you press SPEED DIAL BIN to store the number in a
Speed Dial bin, you see:
- Select the Speed Dial bin (701-720) you want to use +
HOLD to exit.
OR
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Call Forwarding Off Premise
If you press NUMBER to store a new number (automatically
in Speed Dial bin 720), you see:
– Enter the line number (e.g., 1 for line 1), line group
number (e.g., 90 for group 0), or ICM to store Intercom
codes + HOLD. (Check with your Communications
Manager for your line and line group numbers.)
– Following Speed Dial programming methods, enter the
number you want to store (up to 16 digits long, including MIC to store a pause and FLASH to store a Flash) +
HOLD to exit.
– You cannot enter a name using this option.
– If you already have a number stored in bin 20, you see:
– Press YES to enter a new number or
back up to step 3.
OR
NO
to
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Call Forwarding Off Premise
If you pressed VIEW to view your currently stored
number, you see:
4.
– Press SPK to exit the VIEW mode.
You see:
5.
Select the Call Forwarding type:
– Dial 2 or press
ALL
to forward all calls.
– Dial 8 or press TRUNK ONLY to forward just outside
6.
28
calls.
Once returning to idle, your telephone display will show:
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Call Forwarding Off Premise
– FWD OFP indicates that Off Premise Call Forwarding
is enabled, followed by the number.
– If you selected a Speed Dial bin with a stored name,
the name will display instead.
To cancel Call Forwarding Off Premise:
1.
Press
and dial
Forwarding key
OR
, or press your Call
Press PROGRAM + CALL FWRD . You see:
2.
Press NONE .
OR
Dial 0.
OR
Press
.
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Call Forwarding Off Premise
If you have a 22-Button Non-Display Telephone
It is strongly recommended that you use a display telephone
when setting up Off Premise Call Forwarding. If you don’t
have a display telephone, the following procedure explains
how you can use a 22-button non-display set to enable Off
Premise Call Forwarding.
To set up Call Forwarding Off Premise:
1. Program the number that Call Forwarding Off Premise
should dial into a Personal Speed Dial bin (701-720).
– You must do this before proceeding to step 2 below.
– For example, the following sequence programs the
number 12039265400 with the name NEC to go out
over line group 0:
#77 + 701 + HOLD + 90 + HOLD + 12039265400 +
HOLD + 62 + 32 + 23 + HOLD + SPK.
2.
Press
3.
Dial
and enter the Personal Speed bin number you
programmed in step 1 above + HOLD.
Select the Call Forwarding type:
– Dial 2 to forward all calls.
– Dial 8 to forward just outside calls.
– Your DND key flashes.
4.
key and dial
.
To cancel Call Forwarding Off Premise:
1.
30
Press
and dial
- Your DND key goes out.
.
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Call Screening (with IntraMail)
With IntraMail, screen
If you have a display keyset, Call
Screening lets you listen to
(screen) a voice mail message as
message while it is being
it is being left in your IntraMail
left in your mailbox.
mailbox. Call Screening emulates
a standard home answering
machine — in addition to providing more control when handling
incoming messages. Similar to Personal Answering Machine
Emulation, you can listen as the message is being left, intercept
the call, or end the screen and have the message recorded privately. Unlike Personal Answering Machine emulation, Call Screening
does not require you to forward your calls immediately to voice
mail. Your telephone’s display automatically shows the Call
Screening soft key options as soon as the recording begins.
(listen to) a Voice Mail
When enabled, Call Screening will broadcast your caller’s message as soon as your mailbox greeting completes. Additionally, if
you intercept (answer) the screened call, the first portion of the
message is automatically erased from the extension’s mailbox.
Notes
Any caller that can leave a message can have their call screened.
If more than one caller is leaving a message in your mailbox
simultaneously, Call Screening will listen to the first message.
● Call Screening is only available with IntraMail.
●
●
Call Screening and Group Mailboxes
If you share a Group Mailbox with co-workers, any number of
extensions in your group can screen an incoming message. Your
group’s extensions can monitor the incoming message simultaneously. If any member of your group answers the call (i.e., intercepts the incoming message), the remaining group members are
immediately disconnected.
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Call Screening (with IntraMail)
Automatic Call Screening
With Automatic Call Screening enabled, your extension will
immediately screen (broadcast) an incoming message as soon as
the caller starts to leave the message in your mailbox. You hear
two beeps followed by the caller’s voice.
MW LED Operation Change
If your system provides Call Screening capability, only your
Ring/Message Lamp flashes for new messages. Your MW LED is
used for Call Screening only.
Using Manual Call Screening
When Automatic Call Screening is off, you hear a single beep and
MW flashes fast while IntraMail records your caller’s message.
Your telephone display automatically changes to show the Call
Screening soft key options. Call Screening is only available while
your telephone is idle.
To intercept the call (and stop recording the message):
●
Press ANSWER (ANSW) or flashing MW.
To hear your caller’s message as it is recorded in your mailbox (i.e., activate the Call Screening mode):
●. Press
SCREEN (SCRN) .
— To intercept the call (and stop recording the message):
Press ANSWER (ANSW) , or
Press SPK, or
Lift the handset, or
Press MW.
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Call Screening (with IntraMail)
— To continue listening to your caller’s message as it is
being recorded:
Do nothing.
— To exit Call Screening and allow the message to continue
recording in private:
Press EXIT .
— To use another feature or process another call:
Press any other feature key.
To exit Call Screening and allow the message to continue
being recorded in private:
●
Press EXIT .
To use another feature or process another call:
● Lift the handset, or
Press SPK, or
Press any other feature key.
Call Screening is only functional while the telephone is on-hook.
Using Automatic Call Screening
When Automatic Call Screening is on, your idle telephone automatically goes into the screen mode while your caller leaves a message. Call Screening is only available while your telephone is idle.
To turn Automatic Call Screening on or off:
1. Super Display Telephone
Press PROGRAM + SCREEN .
22-Button or 34-Button Display Telephone
Press PGM + MORE + MORE + SCRN .
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Call Screening (with IntraMail)
2.
Press ON
OR
to turn Automatic Call Screening on.
OFF to turn Automatic Call Screening off.
The top line of the display shows the Automatic
Call Screening status.
Press
3.
Press EXIT to exit.
To intercept the call (and stop recording the message):
●. Press ANSWER (ANSW) , or
Press SPK, or
Lift the handset, or
Press MW.
To continue listening to your caller’s message as it is being
recorded:
● Do nothing.
To exit Call Screening and allow the message to continue
recording in private:
●
Press EXIT .
To use another feature or process another call:
●
34
Press EXIT + Lift the handset or press any other feature key.
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Call Timer
Set up a multiple-party
Keep track of your time
telephone meeting
on the phone.
without leaving the office.
If your phone has a Call Timer
key, your display can keep track
of your time on a call.
There are two types of Call Timer keys:
Manual Call Timer
Any time while placing a call or while on a call, you can
press your Manual Call Timer key to start the Call Timer. The
Call Timer will continue until you hang up or press your
Manual Call Timer key again. The Manual Call Timer can
time both Intercom and outside calls.
● Automatic Call Timer
In addition to the features of the Manual Call Timer key, the
Automatic Call Timer key provides automatic timing for outside calls only. If your phone has an Automatic Call Timer
key, the Call Timer automatically starts when you place or
answer an outside call. The Automatic Call Timer does not
automatically start for Intercom calls.
●
Enhanced Call Timer
In addition to the capabilities of the Call Timer feature, Enhanced
Call Timer provides (if you have a display set):
● Review of Previously Timed Call
Any time after hanging up from a timed call, you can press
your Manual or Automatic Call Timer key to review the duration of that call.
● Timer Reset for Current Call
While your phone is timing your call, you can press CLEAR
at any time to reset the Call Timer to 00:00:00.
● Automatic Timer Stop
The system assigns the Call Timer to the active call. When
you hang up on your active call, the Call Timer automatically
shuts down.
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Call Timer
●
Wrap-up Timer Display
After hanging up a timed call, your display will show the
Call Timer data for 6 seconds before returning to idle. This
gives you time to make a record of the timed call.
To time your outside call if you have an Automatic Call
Timer key:
1. Place or answer outside call.
– The Call Timer starts automatically. The Automatic Call
timer key lights red while the system times the call.
To manually time your Intercom or outside call:
1. While placing or while on the call, press the Manual or
Automatic Call Timer key.
– The Call Timer key lights red while the system times
the call.
OR
1.
Press your TIME or TIMER soft key.
To stop the Call Timer:
1. Hang up.
- The timer automatically stops after 6 seconds.
OR
1. Press the Manual or Automatic Call Timer key.
To reset the Call Timer to 00:00:00 while it is running (i.e.,
timing your call):
1.
36
Press
.
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Call Timer
To review the duration of your last timed call:
1. While idle, press the Manual or Automatic Call Timer
key.
– Press CLEAR or wait 6 seconds to return to idle
Time/Date display.
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Call Waiting / Camp-On
Set upwhen
Know
a multiple-party
you have
With Call Waiting, a co-worker
can call you while you’re busy
and wait in line (Camp-On) for
without
line
for aleaving
busy co-worker.
the office.
you to become free. You’ll hear
two beeps indicating that your
co-worker is waiting. The call goes through when your extension
becomes free.
telephone
calls
waiting,
meeting
or wait in
Note: If you have more than one caller waiting, they queue (i.e.,
wait in line for you) on a first-in/first-out basis. You hear
Camp-On beeps only for the first waiting call.
To Camp-On to a busy extension:
1.
Call a busy co-worker.
2.
3.
Dial
or press CAMP .
Do not hang up.
If you hang up, the system converts your
Camp-On to a Callback.
When your co-worker becomes free, you hear ringback.
Speak to your co-worker when they answer their waiting call.
4.
5.
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Callback
You don’t have to
repeatedly call a busy
co-worker back, hoping to
find them idle.
When you call a busy co-worker,
you can leave a Callback request
for a return call. There is no need
to keep calling your co-worker
back, hoping to find them idle.
Here’s how Callback works:
You call a busy co-worker and leave a Callback.
● When your co-worker becomes free, your phone automatically
starts ringing.
● Once you lift the handset to answer the ring, your co-worker
then rings.
● As soon as your co-worker answers, you’ll have an Intercom
call between yourself and your co-worker.
●
To leave a Callback at a busy co-worker:
1. Call your busy co-worker.
2.
3.
4.
5.
6.
Dial
or press CLBK .
Hang up.
If you stay on the line, you will Camp-On to your
busy co-worker.
When your busy co-worker becomes free, your phone
will automatically ring.
Lift the handset to answer.
Speak to your co-worker when the call goes through.
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Page 40
Caller ID
Your display can show
Caller ID allows your telephone
display to show the incoming
caller’s telephone number and
phone number and
optional name. Caller ID supports
optional name.
your telephone company’s Called
Number Identification (CNI) and
Called Number Delivery (CND) service, when available.
your outside caller’s
Single and Multiple Message Format
There are two types of Caller ID message formats available: Single
Data Message Format (SDMF) and Multiple Data Message Format
(MDMF). If your telephone company supports Single Data Message
Format, you’ll see only your caller’s number. With Multiple Data
Message Format, you’ll see both your caller’s number and name.
Caller ID and NVM-Series Voice Mail
Caller ID works with your NVM-Series Voice Mail system to provide productivity enhancements like Make Call with Caller ID.
With Make Call, you can return a call to someone who left you a
message without knowing your caller’s phone number. Your
Communications Manager can tell you if you have this capability.
Second Call Caller ID
While you are busy on a call, your telephone display can show
you the Caller ID information for a waiting call. If you receive
Camp On tones or Off-Hook Ringing for a call, you can also
receive the Second Call Caller ID. Check with your
Communications manager to see if you have this feature.
Third Party Caller ID Check
Third Party Caller ID Check allows you to see the Caller ID information for a co-worker’s call. Check with your Communications
Manager for more about Third Party Caller ID Check.
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Caller ID
To cancel the Caller ID display and return your phone to
its normal display:
You can only do this while you’re on a call, not
while your phone is ringing.
1.
Press
.
To turn the Caller ID display back on (after you press
CLEAR to cancel it):
1.
Press
.
The display the Caller ID information for a co-worker’s (i.e.,
a third party) call:
1.
2.
3.
Press
+
.
Press the key for the call you want to check.
You can press a line key, loop key, Hotline key or
Call Coverage key.
— Press a line key while the call is ringing or connected to the third party.
— Press a loop key while the call is ringing the third
party.
— Press a Hotline key while the call is connected to
the third party.
— Press a Call Coverage key while the call is ringing the third party.
Hang up when you are done.
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Caller ID Logging
Your phone can store
If your system has Caller ID
enabled, Caller ID logging stores in
a log your caller’s number and
phone number for easy
optional name for each outside call
review and redialing.
that rings the system. You can view
this log on your telephone display,
allowing you to easily review and redial your calls.
your caller’s name and
The system can log calls directly to your extension — or you
may be a member of a Caller ID Logging group that shares
records. Your Communications Manager can tell you more.
Use the feature and soft keys on your phone to:
● Scroll through (review) your Caller ID records.
● Delete records you no longer need.
● Store a record (both the number and name) in one of your
Personal Speed Dial bins.
● Place a return call to the calling party.
Caller ID Logging at your 22-Button or 34-Button
Display Telephone
To review your Caller ID log:
1.
42
While your phone is idle, press CLnn (where nn is the
number of Caller ID records currently logged at your phone).
– Your Ring/Message Lamp (the large green LED on the
upper right corner of your phone) winks on (green) when
you have Caller ID records you have not reviewed.
– After pressing CLnn , you see:
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Caller ID Logging
2.
3.
– Total = the total number of Caller ID records in your log.
– New = the number of new calls since you last
reviewed your log.
While this display is on screen, you can:
– Press ALL to review all your Caller ID records.
– Press UNAN to review the records just for calls that
rang your phone but were unanswered in the system.
– Press DEL* to delete all Caller ID records logged at
your phone.
– Press EXIT or dial 9 to exit to the idle mode without making any changes.
If you pressed ALL or UNAN in the previous step,
you see (for example):
This display is Page 1 of a Caller ID record. It shows:
– The name of the person that called (if available). The
most recent call displays first.
– The call record number (e.g., 03).
– The date they called (i.e., Yesterday, Today or day of
week and date).
4.
Press
. You see (for example):
This display is Page 2 of a Caller ID record. It shows:
– Your caller’s phone number.
– The call record number (e.g., 03).
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Caller ID Logging
– The outside line number (or name – if programmed)
the call came in on.
– The extension that answered the call, or if the call
was unanswered.
5.
Use
and
to scroll through the Caller ID
records that are logged at your phone.
6.
Press
7.
When a Caller ID record is displayed, you can:
– Press
to Store the number in Personal Speed Dial.
– Dial
to Delete the displayed record.
– Dial
to eXit (go back to step 2).
to show the Caller ID Menu display below.
While the Caller ID Menu displays, you can:
– Press CALL to call the person back.
– Press STOR to store the number in Personal Speed
Dial.
– Press DEL to delete the displayed record.
– Press EXIT to go back to step 2.
– Press
44
to call the person back.
– Dial
– Press
8.
to toggle between Page 1 and Page 2.
to back up to step 7.
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Caller ID Logging
Caller ID Logging at your Super Display Telephone
To review your Caller ID log:
1.
While idle, press CALLS nn (where nn is the number of
Caller ID records currently logged at your phone).
– Your Ring/Message Lamp (the large green LED on the
upper right corner of your phone) winks on (green) when
you have Caller ID records you have not reviewed.
– After pressing CALLS nn , you see:
– Total = the total number of Caller ID records in your log.
– New = the number of new calls since you last
reviewed your log.
– Unans = the number of Caller ID calls that rang your
phone that were unanswered in the system.
– Ans = the number of Caller ID calls that rang your
phone that were answered in the system.
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Caller ID Logging
2.
While this display is on screen, you can:
– Press VIEW ALL to review all your Caller ID records.
– Press VIEW UNANS to review the records just for calls
that rang your phone but were unanswered in the system.
– Press DELETE ALL to delete all Caller ID records
logged at your phone.
– Press VIEW ANS to review the records just for the calls
that rang your phone that were answered in the system.
– Press EXIT or dial 9 to exit to the idle mode without
making any changes.
3.
If VIEW ALL , VIEW UNANS , or VIEW ANS were
pressed in the previous step, you see (for example):
This display is a Caller ID record. It shows:
– The name of the person that called (if available). The
most recent call displays first.
– The call record number (e.g., 03).
– Your caller’s phone number.
– The date they called (i.e., Yesterday, Today or day of
week and date).
– The time they called.
– The outside line number (or name – if programmed)
the call came in on.
– The extension that answered the call, or if the call
was unanswered.
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Caller ID Logging
4.
Use
and
to scroll through the Caller ID
records that are logged at your phone.
5.
When a Caller ID record is displayed, you can:
– Press CALLBACK to call the person back.
– Press DELETE to delete the displayed record.
– Press STORE BIN to store the number in a Personal
Speed Dial bin.
– Press DELETE ALL to delete all your Caller ID records.
– Press EXIT to go back to step 1.
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Central Office Calls, Answering
Set up a multiple-party
Normally, outside calls ring
telephone meeting
your extension directly.
without leaving the office.
Outside calls can ring your extension directly, without having to be
transferred by your company’s
operator or receptionist.
To answer an outside call:
1.
2.
Outside calls normally flash red on your line/loop
keys. If a line/loop key is flashing green, the call is a
Direct Inward Line (DIL) to your phone.
The call may also ring your phone.
You may have a Private Line that rings only your
phone. Check with your Communications Manager.
Lift handset.
If you have Ringing Line Preference, lifting the
handset answers the call.
If you have Automatic Handsfree, you can press a
line/loop key without first lifting the handset.
Press the flashing line/loop key.
If you hear ringing over the Paging speakers, you
may be able to dial *0 to pick up the call.
User Programmable Feature
#RAL
Change the ringing mode of your line keys. See User
Programmable Features at the end of this guide for more.
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Central Office Calls, Placing
Set up
a multiple-party
Your
system
offers many
telephone meeting
convenient
ways to place
There are many different ways
you can place outside calls.
Choose the one which works best
without leaving
outside
calls. the office.
for you. Check with your
Communications Manager to find
out what options are available on your phone.
Following is a list of your options for placing outside calls:
Pressing a Line Key
Normally, you have line keys on your phone for outside calls.
If you do, you can just press the key to place a call.
● Pressing a Loop Key
If you have a Loop Key, pressing the key will give you the
first available outside line from a preset group of lines.
● Using Line Dial-Up
Line Dial-Up allows you to select a line for an outside call by
dialing the Line Dial-Up code (#9) and a line number (e.g., 01).
● Using Direct Trunk Access
With Direct Trunk Access, you can get a line for an outside
call by dialing the line’s extension number. For example, line
1 is normally line extension number 401.
● Dialing a Trunk Group Access Code
You can place a call on the first available line in a line group
by dialing the group’s number (e.g., 90).
● Line Group Routing
Line Group Routing lets you select a line for an outgoing call
just by dialing 9.
●
Store and Forward
If your system has Store and Forward, it waits until you have finished dialing before redialing your call on an outside line. Check
with your Communications Manager to find out if you have Store
and Forward enabled.
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Central Office Calls, Placing
To place a call using a line or loop key:
1. Press the key.
The key will light green and you’ll hear dial tone
from your outside line.
If you have Store and Forward enabled and are
using a loop key, the system will dial out your call 6
seconds after you dial the last digit. To avoid waiting, dial # after dialing your last digit.
You may have a Private Line that is only on your
phone. Check with your Communications Manager.
2. Dial the outside number you want to call.
Toll Restriction may prevent you from dialing certain outside numbers.
If you use a dial pulse line and wait 6 seconds
after dialing a digit, the system outdials any remaining digits as tone (DTMF).
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Central Office Calls, Placing
To place a call over a specific line (using Line Dial-Up or
Direct Line Access):
1.
2.
Press
.
For Line Dial-Up:
Dial +
+ line number (e.g., 01 for line 1).
OR
For Direct Trunk Access:
3.
Dial
+ line number (e.g., 01 for line 1).
Dial the outside number you want to call.
Toll Restriction may prevent you from dialing certain outside numbers.
If you use a dial pulse line and wait 6 seconds
after dialing a digit, the system outdials any remaining digits as tone (DTMF).
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Central Office Calls, Placing
To place a call over a line group (using a Line Group
Access Code or Line Group Routing):
1.
2.
3.
52
Press
.
Dial a Line Group Access Code (90-98).
Dial 90 for group 0, 91 for group 1, etc.
If you hear dial tone as soon as you dial 9, your
system has Line Group Routing. (A line group has
been automatically selected for you.)
If you have Store and Forward enabled, the system will dial out your call 6 seconds after you dial
the last digit. To avoid waiting, dial # after dialing
your last digit.
Dial the outside number you want to call.
Toll Restriction may prevent you from dialing certain outside numbers.
If you use a dial pulse line and wait 6 seconds
after dialing a digit, the system outdials any remaining digits as DTMF.
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Central Office Calls, Placing
– For Your Notes –
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Conference
Set up a multiple-party
Conference lets you add additional
inside and outside callers to your
without leaving the office.
conversation. In addition to
Conference, there are other ways
to have a telephone meeting. Refer also to Barge In, Group Listen,
Meet-Me Conference, Privacy Release Groups and Tandem
Trunking (Unsupervised Conference).
telephone meeting
To set up a Conference:
1. Establish Intercom or outside call.
2.
Press
OR
.
CONF .
54
3.
Dial extension you want to add.
OR
Place or answer outside call.
OR
Retrieve call from Park Orbit.
4.
Press
to set up the Conference.
If you cannot add additional parties to your
Conference, you have exceeded the system’s
Conference limit. Try again later.
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Dial Number Preview
Avoid dialing errors by
previewing your call
before you dial it.
With Dial Number Preview, you
can dial and review a number
before the system dials it out.
To dial using Dial Number Preview:
1.
Do not lift the handset, press
2.
3.
Dial
.
Dial the number you want to call.
If you make a dialing mistake, refer to Correcting
the Displayed Digits below.
Press a line key to have the system dial your call.
4.
or press
.
Correcting the Displayed Digits
If you make a mistake entering digits while using Dial Number
Preview, you can correct your entry before the systems dials the call.
To correct the displayed digits before dialing them out:
1.
2.
3.
Use
or
until the cursor replaces the digit
you want to change.
Dial the digit that you want to have replace the cursor.
Press
or
digits you want to edit.
OR
to place the cursor over any other
Press
until the entire number displays to the left
of the cursor.
The system will only dial the digits to the left of the
cursor.
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Dial Number Preview
4.
Press a line key to have the system automatically dial the
displayed number.
Dial Number Preview Editing Example
To replace 2049265410 with 203-926-5400:
1.
Dial
2.
Press
3.
Dial
4.
Press
5.
Dial
6.
Press
until the entire number
displays to the left of the cursor.
Press a line key to dial the number.
7.
56
+ 2049265410. You see:
until you see:
. You see:
until you see:
. You see:
204926541020-9265410
203-265410
20392654-0
203926540-
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Direct Station Selection (DSS)
Quickly place and Transfer
calls to co-workers.
If the DSS feature is enabled for
your phone, all your Programmable
Function Keys become DSS keys when you press ICM. This
gives you one-button Intercom access and Transfer to co-workers. (If this “key toggling” operation is not desirable, consider
using the Hotline or Call Coverage Keys features instead.)
DSS keys also show the status of the assigned extension.
DSS Key Flash Rates
When the key is:
The covered extension is:
Off
On
Flashing Fast
Idle or not installed
Busy or ringing
In Do Not Disturb
To place a call to a co-worker using a DSS key:
1.
2.
Press
.
Press DSS key for the co-worker you want to call.
To Transfer an outside call to a co-worker using a DSS key:
1.
2.
3.
Place or answer outside call, then press
.
Your DSS keys show the status of the extensions
to which they are assigned.
Press DSS key for co-worker.
Hang up to have the Transfer go through unscreened.
To screen, first wait for the called party to answer.
User Programmable Feature
#BLF
Use this option to change your DSS key assignments. The
assignments you make take effect only if you have the
DSS feature enabled. See User Programmable Features
at the end of this guide for more.
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Direct Station Selection Console
Use your DSS Console
for one-touch access to
co-workers, outside lines
and system features.
Your optional DSS Console provides additional one-button access
to co-workers, outside lines and
system features. If you do a lot of
call processing, your console will
be a welcome convenience.
There are two types of DSS Consoles:
the 24-Button and the 110-Button. Each
console has the same capability, limited
by the number of available keys.
Note: You can only have a DSS Console if you have a 34-Button
Display or 34-Button Super Display telephone.
The following chart shows the available DSS Console key functions and the Busy Lamp Field (BLF) flash rates for each key.
The chart also provides a brief guide on how to use the key.
Check with your Communications Manager to see which keys are
assigned to your console.
By default, 110-Button DSS Console keys 1-80 are Hotline keys
to extensions 300-379. Keys 97-110 are reserved for special functions (like Page zones and Park orbits). With the 24-Button DSS
Console, keys 1-24 are Hotline keys to extensions 300-323. See
page 62 for more on the DSS Console default assignments.
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Direct Station Selection Console
DSS Console Key Assignments
Account Code
Key Code: . . . . . . . . . . . . . . .26
BLF: . . . . . . . . . . . . . . . . . . .Off: Account Code inactive
On: Account Code active for call
Fast Flash: Account Code entry mode
Operation: . . . . . . . . . . . . . . .Press to enter Account Code, then
press again to return to call.
Call Coverage
BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle
On: Co-worker busy
Fast Flash: Co-worker in DND
Operation: . . . . . . . . . . . . . . .Press to call co-worker or pick up ringing call.
Call Forwarding
Key Code: . . . . . . . . . . . . . . .27
BLF: . . . . . . . . . . . . . . . . . . .Off: Call Forwarding disabled
Fast Flash: Extension in Call
Forwarding programming mode
Wink Off: Call Forwarding enabled
Operation: . . . . . . . . . . . . . . .While idle, enters Call Forward programming mode. While busy, switches
Call Forwarding on and off.
Conversation Record
BLF: . . . . . . . . . . . . . . . . . . .Off: Recording Off
On: Recording Being Set Up
Fast Flash: Recording On
Operation: . . . . . . . . . . . . . . .Press to record conversation in mailbox.
Group Pickup
BLF: . . . . . . . . . . . . . . . . . . .Off: No call ringing group
Slow Flash: Call ringing group
Operation: . . . . . . . . . . . . . . .Press key to answer call ringing Pickup
Group.
Headset Mode
Key Code: . . . . . . . . . . . . . . .28
BLF: . . . . . . . . . . . . . . . . . . .Off: Headset mode disabled
On: Headset mode enabled
Operation: . . . . . . . . . . . . . . .Press to enable/disable headset mode.
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Direct Station Selection Console
DSS Console Key Assignments (Cont’d)
Hotline
BLF: . . . . . . . . . . . . . . . . . . .Off: Partner is idle
On: Partner is ringing or busy
Fast Flash: Partner in DND
Operation: . . . . . . . . . . . . . . .Press to call Hotline partner.
Intercom Directory Dialing
BLF: . . . . . . . . . . . . . . . . . . .Off: Inactive
On: Active
Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory
Dialing.
Line Keys
BLF: . . . . . . . . . . . . . . . . . . .Off: Line idle or not installed
On: Line busy
Slow Flash: Line ringing
Operation: . . . . . . . . . . . . . . .Press to place or answer call on outside line.
Message Center
BLF: . . . . . . . . . . . . . . . . . . .Off: No messages in Message Center
Fast Flash: Messages are waiting in
Message Center
Operation: . . . . . . . . . . . . . . .Press to see how many messages are
waiting in Message Center.
OR
Press SPK + key to call Message
Center.
Night Key
BLF: . . . . . . . . . . . . . . . . . . .Off: System in Day Mode
On: System in Night Mode
Operation: . . . . . . . . . . . . . . .Press to switch Day/Night Mode of the
system.
Page Zones
BLF: . . . . . . . . . . . . . . . . . . .Off: Page Zone idle
On: Page Zone busy
Operation: . . . . . . . . . . . . . . .Press to Page into assigned zone.
Park Orbits
BLF: . . . . . . . . . . . . . . . . . . .Off: Park Orbit idle
On: Has a call parked by a co-worker
Wink On: Has a call you parked
Operation: . . . . . . . . . . . . . . .Press to Park or retrieve call from orbit.
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Direct Station Selection Console
DSS Console Key Assignments (Cont’d)
Reverse Voice Over
BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle
On: Co-worker busy or ringing
Fast Flash: Co-worker in DND
Operation: . . . . . . . . . . . . . . .While on handset call, press key to
place private Intercom call to co-worker.
Save
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .While on a call, press key to Save
number you just dialed.
OR
While idle, press key to redial previously
saved number.
Personal or System Speed Dial
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .Press to dial stored number.
Split
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .Press to switch between calls. See the
Split feature in this handbook for more.
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Direct Station Selection Console
Default DSS Console Key Assignments
The illustrations below show your DSS Console’s default (factoryinstalled) key assignments. Check with your Communications
Manager to see if your console assignments differ from the defaults.
110-Button DSS Console Default Assignments
80000 - 66
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
These keys are
undefined
PAGE 1 PAGE 2 PAGE 3
PARK 0 PARK 1 PARK 2 PARK 3
Note: DS1000 has Hotline keys
only for extensions 300-325.
62
PARK 4
PARK 5 PARK 6 PARK 7 PARK 8
PAGE
ALL
NIGHT
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Direct Station Selection Console
24-Button DSS Console Default Assignments
80000 - 25
300
312
301
313
302
314
303
315
304
316
305
317
306
318
307
319
308
320
309
321
310
322
311
323
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Direct Station Selection Console
– For Your Notes –
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Directed Call Pickup
Answer a co-worker’s
calls from your phone.
Directed Call Pickup permits you
to pick up (intercept) a call ringing a co-worker’s extension.
You can use Directed Call Pickup to pick up the following types
of calls ringing a co-worker’s phone:
● An outside line ringing a line key
● A co-worker’s Direct Inward Line
● A transferred outside call
● A ringing Intercom call
● A recall (such as a Hold or Transfer recall)
To use Directed Call Pickup to intercept a call to a coworker’s extension:
1.
Press
.
2.
3.
Dial
.
Dial your co-worker’s extension number.
To intercept a call ringing an attendant, dial the
attendant’s extension number (e.g., 300). Do not dial
0 or 01-04.
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Directory Dialing
Place Intercom or Speed
Directory Dialing allows you to
select a co-worker or outside call
displayed list of names.
from a list of names, rather than
dialing the phone number. (You
must have a display telephone to use Directory Dialing.) There are
three types of Directory Dialing:
C (2) System (Company-wide) Speed Dial names
I (4) Intercom names (including group names)
P (7) Personal Speed Dial names
Dial calls from a
To place a call using Directory Dialing:
1.
Do not lift handset or press
.
2.
Dial
3.
If you dialed
in the previous step:
Dial the Directory Dialing type.
C (2) System (Company-wide) Speed Dial names
I (4) Intercom names
P (7) Personal Speed Dial names
(D) or DIRECTORY (DIR) .
If you pressed DIRECTORY (DIR) in the previous step:
Select the Directory Dialing type.
COMPANY (CMPY) = System (company) Speed Dial
names
EXTENSION (EXT) = Intercom names
PERSONAL (PERS) = Personal Speed Dial names
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Directory Dialing
4.
5.
Dial the number that corresponds to the first letter of the
desired name.
For example, dial 4 if the first letter begins with
G, H or I.
OR
Press
or
to scroll alphabetically through
the selected directory.
If you see the name you want to call, just press
DIAL to place your call.
Look at your phone’s display and dial the digit for the
letter you want to call.
Dial 1 for the first letter, 2 for the second letter, 3
for the third letter, and 4 for the fourth letter.
For example, if the name in step 4 above begins
with G, dial 1. If you see the name you want to call,
just press DIAL to place your call.
6.
Press
to scroll through all the names that
begin with the letter you selected.
7.
Press
to have the system dial your call.
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Distinctive Ringing
Customize your
Use Distinctive Ringing to customize the way your telephone
rings. If you are in a large work
you’ll know when calls
area with other co-workers, set up
are just for you.
Distinctive Ringing so you’ll
always know when calls are for
you. In addition, Distinctive Ringing helps you more easily differentiate the types of calls ringing your phone. Distinctive Ringing provides the following:
telephone’s ringing so
Distinctive Ring Configuration
Use Distinctive Ring Configuration to customize the ringing for your
telephone. There are 6 types of ringing at your phone (called a Ring
Set) that you can separately adjust:
– Intercom ringing
Includes ringing Intercom calls, as well as calls ringing Extension
Hunting Groups, Call Coverage keys and the operator’s Call key.
– Ring Group ringing
– Recall ringing
Includes Hold, Park and Transfer recall ringing.
– Type A ringing
Includes line key, loop key, Transfer and DIL ringing. (You
can reassign types A, B, and C ringing in Extension Override
and Key Ring Override below.)
– Type B ringing
Not used (unassigned) by default. (You can reassign types A, B,
and C in Extension Override and Key Ring Override below.)
– Type C ringing
Not used (unassigned) by default. (You can reassign types A, B,
and C in Extension Override and Key Ring Override below.)
Extension Override
If you want your outside calls to ring differently during the day, at
night, or after a delay, use Extension Override. You can use
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Distinctive Ringing
Extension Override instead of Distinctive Ring Configuration if
you just want to change the way your outside calls ring. Or, you
can first set up Distinctive Ring Configuration and then use
Extension Override to further customize ringing. (Note that your
Extension Override selections always override your Distinctive
Ring Configuration settings.)
Key Ring Override
To have unique ringing just for your line, Call Coverage, and Group
Call Pickup keys, use Key Ring Override. You can use Key Ring
Override instead of either Extension Override or Distinctive Ring
Configuration, or in combination with both. (Note that your Key
Ring Override selections always override your Extension Override
or Distinctive Ring Configuration settings).
Distinctive Ring Administration (Admin)
Admin allows you to select a default Ring Set for your phone.
This is a quick way to change the way your phone rings. Here’s
how this works:
– The system has 3 Ring Sets (Set 1, Set 2 and Set 3).
– The 6 types of ringing within each of the 3 sets sound different.
– By default, your extension uses Set 1.
– Use Admin to select one of the other Ring Sets (2 or 3) for
your phone.
If you have a Super Display telephone, Admin lets you save your
Distinctive Ring Configuration settings as one of the system default
Ring Sets. Your settings then become a standard set that other users
can select.
Distinctive Ring Configuration
☎ Change the Ringing at your Extension
To customize ringing at your 22-button or 34-button display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
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Distinctive Ringing
1.
While idle, press PGM + MORE . You see:
2.
Press RING . You see:
3.
Press CNFG . You see:
– Press ICM to change the sound of your Intercom
ringing. (To make your Intercom calls ring, use the
#VA User-Programmable Feature.)
– Press RGRP to change the Ring Group ringing.
– Press RCL to change the sound of your Hold,
Park, and Transfer Recall ringing.
If you press MORE , you see:
– Press “A” , “B” , or “C” to change the sound of the
Type A, B or C ringing, respectively. You’ll use Type
A, B and C ringing when setting up Extension
Override (page 74) and Key Ring Override (page 78).
If you press MORE again, you see:
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Distinctive Ringing
4.
– Press DFLT to select one of the 3 default ringing
setups (1-3) and cancel your custom settings.
When you select a ringing option in the previous step,
your phone “plays” the current ring setting for that
option and displays your choice.
– For example, if you press ICM to change Intercom
ringing, you see:
For the option you choose to change:
– Press TONE to change the ringing pitch, then go to
step 5.
– Press CDNC to change the ringing pattern (or
cadence), then go to step 5.
– Press CNCL to cancel your selection and return to the
previous step.
– Press SAVE to save your changes (if you went to
step 5 and made any changes).
– Press
5.
to exit.
After pressing TONE or CDNC in the previous step, to
change the ringing pitch or pattern :
– Dial 0-9 to select a new ring pitch or pattern. You’ll hear
the pitch or pattern change after making your selection.
– Press CNCL to cancel and return to the previous step.
– Press OK to accept and return to the previous step.
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Distinctive Ringing
To customize ringing at your super display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
72
1.
While your phone is idle, press PROGRAM . You see:
2.
Press
3.
Press
RING
. You see:
CONFIG . You see:
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Distinctive Ringing
4.
From the displayed choices:
– Press INTERCOM to change the sound of your
Intercom ringing. (To make your Intercom calls ring,
use the #VA User-Programmable Feature.)
– Press RING GROUP to change your Ring Group ringing.
– Press RECALL to change the sound of your Hold,
Park, and Transfer Recall ringing.
– Press RING “A” , RING “B” , or RING “C” to change
the sound of the Type A, B or C ringing. You’ll use Type
A, B and C ringing when setting up Extension Override
(page 74) and Key Ring Override (page 78).
– Press DEFAULT to select one of the 3 default ringing
setups (1-3) and cancel your custom settings.
When you select a ringing option in the previous step,
your phone “plays” the setting and displays your choice.
– For example, if you press INTERCOM to change
Intercom ringing, you see:
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Distinctive Ringing
For the option you choose to change:
– Press RING TONE to change the ringing pitch, then
go to step 5.
– Press CADENCE to change the ringing pattern, then
go to step 5.
– Press CANCEL to cancel your selection and return
to the previous step.
SAVE
– Press
to save your changes (if you went
to step 5 and made any changes).
– Press
5.
to exit.
After pressing RING TONE or CADENCE in the previous step, To change the ringing pitch or pattern:
– Dial 0-9 to select a new ring pitch or pattern. You’ll hear
the pitch or pattern change after making your selection.
– Press CANCEL to cancel and return to the previous step.
– Press SAVE to accept and return to the previous step.
Extension Override
☎ Change the Ringing of your Outside Calls
To customize ringing for outside calls from your 22-button
or 34-button display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
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Distinctive Ringing
1.
While your phone is idle, press PGM . You see:
2.
Press RING . You see:
3.
Press ASGN to change the ringing for your outside
calls (Extension Override). You see:
4.
Select the outside call ringing mode you want to change.
– Press DAY for day mode calls.
– Press NGT for night mode calls.
– Press DLY for delay ring calls.
You see (example shown if you select day ringing):
If you press MORE , you see:
– Select a ring type option ( “A” , “B” or “C” ), or
– Select LINE to have ringing follow the system default.
5.
Press
to hang up.
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Distinctive Ringing
To customize ringing for outside calls from your super
display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
76
1.
While your phone is idle, press PROGRAM . You see:
2.
Press
RING
. You see:
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Distinctive Ringing
3.
Press ASSIGN to change the ringing for your outside calls (Extension Override). You see:
4.
Select the outside call ringing mode you want to change.
– Press DAY RING for day mode calls.
– Press NIGHT RING for night mode calls.
– Press DELAY RING for delay ring calls.
You see (example shown if you select day ringing):
– Select a ring type option (Press RING “A” ,
RING “B” or RING “C” , or
– Press CO LINE to have ringing follow the system default.
5.
Press
to hang up.
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Distinctive Ringing
Key Ring Override
☎ Set up Unique Ringing for your Line, Call
Coverage, and Group Call Pickup Keys.
To set up Key Ring Override for your 22-button or 34-button display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
78
1.
While your phone is idle, press PGM . You see:
2.
Press RING . You see:
3.
To set up Key Ring Override, press KEY . You see:
4.
Select the type of key you want to program.
– The ring type you select in the next step will be
assigned to the key you press in this step.
– After you make your selection, the keys of the chosen
type will illuminate.
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5.
6.
Press one key of the type you selected above. You see
(example for Line Key 01 shown below):
– Dial
to select Ring Type A.
– Dial
to select Ring Type B.
– Dial
to select Ring Type C.
– Dial
select Standard (i.e., normal ringing for this
type of call).
Press another key to program it, or
exit.
To set up Key Ring Override for your super display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
1.
While your phone is idle, press PROGRAM . You see:
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80
2.
Press RING . You see:
3.
To set up Key Ring Override, press KEY . You see:
4.
Select the type of key you want to program.
– The ring type you select in the next step will be
assigned to the key you press in this step.
– After you make your selection, the keys of the chosen
type will illuminate.
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Distinctive Ringing
5.
6.
Press one key of the type you selected above. You see
(example for Line Key 01 shown below):
– Dial
to select Ring Type A.
– Dial
to select Ring Type B.
– Dial
to select Ring Type C.
– Dial
select Standard (i.e., normal ringing for this
type of call).
Press another key to program it, or
exit.
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Distinctive Ringing
Administration
☎ Selecting and Storing a Default Ring Tone Set
To select a new default Ring Tone Set for your 22-button
or 34-button display telephone:
82
1.
While your phone is idle, press PGM . You see:
2.
Press RING . You see:
3.
Press CNFG . You see:
4.
Press MORE twice. You see:
5.
Press DFLT . You see:
6.
Select the Ring Tone Set you want to use (1-3).
– By default, your extension initially uses Ring Set 1.
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Distinctive Ringing
7.
When you see:
– Dial 9 (for yes) or confirm your selection, or
– Dial 6 (for no) to exit without making a selection.
8. Press
to exit.
To select a new default Ring Tone Set for your super display telephone:
1.
While your phone is idle, press PROGRAM . You see:
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Distinctive Ringing
84
RING
2.
Press
. You see:
3.
Press CONFIG . You see:
3.
Press DEFAULT . You see:
4.
Select the Ring Tone Set you want to use (1-3).
– By default, your extension initially uses Ring Set 1.
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Distinctive Ringing
5.
When you see:
– Dial 9 (for yes) or confirm your selection, or
– Dial 6 (for no) to exit without making a selection.
7. Press
to exit.
To store your customized ringing as a default Ring Tone
Set from your Super Display telephone:
– This option is only available at Super Display telephones.
1.
While your phone is idle, press PROGRAM +
RING + CONFIG + DEFAULT . You see:
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Distinctive Ringing
86
2.
Press ADMIN . You see:
3.
Enter the System Administrator (0000), System
Administrator 2 (9999), or Installer (372000) password.
You see:
4.
Enter the number of the default Ring Set (1-3) to which
you want to save your phone’s configuration.
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Distinctive Ringing
5.
When you see:
– Dial 9 (for yes) to confirm your selection, or
– Dial 6 (for no) to exit without making a selection.
6. Press
to exit.
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Do Not Disturb
Work by your phone
Use Do Not Disturb (DND) to
block incoming calls, Off-Hook
calls and announcements.
Signaling and Paging announcements. With DND activated,
incoming calls will still flash your line keys — and you can use
your phone in the normal manner for placing and processing calls.
undisturbed by incoming
Do Not Disturb provides the following 4 DND options:
1 Incoming Outside Calls Blocked
This includes incoming outside calls, off-hook ringing, Call
Coverage and Group Call Pickup Key ringing, transferred
outside calls, and recalls.
2 Incoming Intercom Calls Blocked
This includes Intercom calls, transferred calls, and Paging
announcements.
3 All Incoming Calls Blocked
This includes all calls blocked by options 1 and 2.
0 Cancel Do Not Disturb
Notes:
● If you have a Direct Inward Line (DIL) on your phone, activating DND will put your DIL into the Night Mode.
● Call Forwarding has priority over Do Not Disturb. If you
enable both simultaneously, Call Forwarding is in force.
Do Not Disturb at your 22-Button or 34-Button
Telephone
To enable or disable DND:
88
1.
Do not lift the handset or press
2.
Press
. You see:
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Do Not Disturb
3.
The first line of the display shows the currently
selected DND type.
Select the soft key for the DND type you want to select.
OR
Dial a digit (0-3) for the DND type you want to select.
1 (or EXT ) = Incoming outside calls blocked
2 (or ICM ) = Incoming Intercom calls blocked
3 (or ALL ) = All calls blocked
0 (or OFF ) = Cancels DND.
If you are on a call (or anytime your phone is not
idle), pressing DND automatically enables DND for
all calls (type 3). If DND is enabled, pressing DND
automatically disables DND.
When DND types 2 or 3 are enabled, Intercom
callers hear DND tone and see “DO NOT DISTURB” in their telephone’s display.
If you don’t make an entry for 10 seconds:
- If DND is disabled, the system automatically
enables DND All Calls.
- If DND is enabled, the system automatically cancels DND.
Do Not Disturb at your Super Display Telephone
To enable or disable DND:
1.
Do not lift the handset or press
2.
Press
.
. You see:
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Do Not Disturb
3.
90
The first line of the display shows the currently
selected DND type.
Select the soft key for the DND type you want to select.
OR
Dial a digit (0-3) for the DND type you want to select.
OFF
0 (or
) = Cancels DND.
EXTERNAL
1 (or
) = Incoming outside calls blocked
2 (or INTERCOM ) = Incoming Intercom calls blocked
ALL
3 (or
) = All calls blocked
If you are on a call (or anytime your phone is not
idle), pressing DND automatically enables DND for
all calls (type 3). If DND is enabled, pressing DND
automatically disables DND.
When DND types 2 or 3 are enabled, Intercom
callers hear DND tone and see “DO NOT DISTURB” in their telephone’s display.
If you don’t make an entry for 10 seconds:
- If DND is disabled, the system automatically
enables DND All Calls.
- If DND is enabled, the system automatically cancels DND.
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Do Not Disturb
To check your extension’s DND type:
1. Look at the second line of your display. When you
enable Do Not Disturb, the display will show one of the
following:
DND ALL
DND EXTERNAL
DND INTERCOM
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Do Not Disturb Override
Get through right away to
Do Not Disturb Override allows
you to override another extension’s Do Not Disturb. You can
Disturb.
get through to a co-worker right
away while their phone is in Do
Not Disturb. To use this option, you must have DND Override
enabled in your Class of Service or be a Hotline partner for your
co-worker. Check with your Communications Manager.
a co-worker in Do Not
To use Do Not Disturb Override:
1. Dial your co-worker.
2. When you hear DND tone and see DO NOT DISTURB
in your telephone’s display:
– Press OVRD ( DND OVERRIDE at Super Display).
OR
3.
92
– Dial
.
The system automatically places a ringing Intercom call
to your co-worker.
If you hear busy or ring/busy tone after step 2,
your co-worker is busy on a call.
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Door Box
Use a Door Box to
The Door Box is a self-contained
Intercom unit you can use to monentrance door.
itor an entrance door. A visitor at
your door can press the Door Box
call button (like a door bell). The Door Box then sends chimes to
all telephones programmed to receive chimes. If the Door Box
chimes ring your phone, you can talk to the visitor at the door just
by lifting the handset.
remotely monitor an
The Door Box is convenient to have at a delivery entrance, for
example. You don’t need to have a co-worker monitor the delivery entrance; just answer the Door Box chimes instead.
If your telephone receives Door Box chimes, you may also be
able to remotely open and close the entrance door. Ask your
Communications Manager if you have this set up. If you do, after
answering the Door Box chimes you just press your FLASH key
or a soft key to open the door.
To place a call to the Door Box:
1.
2.
Press
.
Dial the Door Box extension number.
To answer the Door Box chimes (i.e., to answer a call from
the Door Box):
1.
Lift handset or press
.
If you are an attendant, you’ll need a Call
Coverage key for the Door Box Ring Group to be
able to answer Door Box calls. Check with your
Communications Manager.
If you hear Door Box chimes over the Paging
speakers, you may be able to dial *0 to answer the
Door Box.
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Door Box
To remotely open or close your entrance door:
1.
To open the door, press
OR
or OPEN .
To close the door, press
again or CLOSE .
To place a call from the Door Box:
1. Press the Door Box call button.
2. When someone inside the building answers your call,
speak toward the Door Box.
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Extension Locking
Secure your phone when
Use Extension Locking to secure
your phone when you leave your
office. You may want to do this if
your phone has Toll Restriction and Class of Service options
enabled that could be easily abused. While locked, the restrictions set up in Class of Service 15 and Toll Level 7 are in
force at your extension. When you return, just unlock your
extension to return it to normal operation. Ask your
Communications Manager for more about Extension Locking.
you must leave your desk.
Locking and Unlocking Your Extension
To lock your extension:
1.
Press
and dial
.
Your DND key winks on while your extension is
locked. In addition, you hear pulsating Intercom dial
tone when you press ICM.
To unlock your extension:
1.
Press
.
You hear pulsating Intercom dial tone.
2.
Dial
.
At a 22- or 34- Button Display telephone, you see:
At a Super Display Telephone, you see:
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Extension Locking
3.
Enter your PIN number +
.
When entering your PIN number:
– CLEAR erases your entire entry.
– LND backspaces over (erases) the last digit
entered.
Entering or Changing Your PIN Number
To enter your PIN number (if you don’t have one assigned
to your extension):
1.
Press
.
2.
Dial
.
At a 22- or 34-Button Display Telephone, you see:
At a Super Display Telephone, you see:
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Extension Locking
3.
Enter your new PIN number +
.
At a 22- or 34-Button Display Telephone, you see:
At a Super Display Telephone, you see:
4.
To confirm your entry, reenter the PIN number you just
entered in step 3 above + HOLD.
At a 22- or 34-Button Display Telephone, you see:
At a Super Display Telephone, you see:
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Extension Locking
5.
Press EXIT .
To change your PIN number (if you already have one
assigned):
1.
Press
.
2.
Dial
.
At a 22- or 34-Button Display Telephone, you see:
At a Super Display Telephone, you see:
3.
98
Enter your current PIN number + HOLD.
At a 22- or 34-Button Display Telephone, you see:
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Extension Locking
At a Super Display Telephone, you see:
4.
.
Enter your new PIN number +
At a 22- or 34-Button Display Telephone, you see:
At a Super Display Telephone, you see:
5.
To confirm your entry, reenter the PIN number you just
entered in step 4 above + HOLD.
At a 22- or 34-Button Display Telephone, you see:
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Extension Locking
At a Super Display Telephone, you see:
6.
Press EXIT .
To unlock an extension (and clear their PIN number) from
the attendant’s phone:
1.
Press
.
You must have a PIN number entered for your
phone to be able to use this feature.
2.
Dial
.
At a 22- or 34-Button Display Telephone, you see:
At a Super Display Telephone, you see:
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Extension Locking
3.
Enter your current PIN number +
.
At a 22- or 34-Button Display Telephone, you see:
At a Super Display Telephone, you see:
4.
Enter the number of the extension you want to unlock +
HOLD.
At a 22- or 34-Button Display Telephone, you see:
At a Super Display Telephone, you see:
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Extension Locking
5.
Press YES
above.
to unlock the extension entered in step 4
OR
NO
6.
102
Press
to go back to step 3 without unlocking.
When you have unlocked all extensions desired, press
CONF to exit.
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Extension Hunting
Your system can
automatically route calls
to co-workers that work
closely together.
●
●
●
Your phone may be in a group
with co-workers that share
responsibility for answering calls.
Each call into the group cycles
through the group until you or one
of your co-workers picks it up.
There are three types of hunting:
Circular Hunting
With this type of hunting, a call unanswered at one member’s
extension rings the next extension in the list. If still unanswered, the call will continue to cycle through the group until
all members are rung.
Terminal Hunting
In Terminal Hunting, a call unanswered by one member rings
the next extension in the list. Unlike Circular Hunting, however, the call will not cycle back to the top of the list. It rings
from the point at which it entered the list — and stops at the
last extension.
Uniform Call Distribution (UCD) Hunting
With UCD, the system routes calls according to the frequency
of use of the member extensions. The first extension rung is
the member that has been idle the longest. The last extension
rung is the extension that has been idle the shortest. If you are
part of a Call Center, you may be in a UCD hunting group.
To temporarily install or remove your extension from your
UCD Group:
1.
Press
and dial
, then
2.
Dial
to return your extension to your group, or
Dial
to remove your extension from your group.
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Flash
Make a new call without
While on a call, Flash lets you get
dial tone for a new call without
losing your line. You may also be
unique features from your
able to use Flash to access unique
phone company.
features on your outside lines.
Check with your Communications
Manager to find out if your outside lines offer any unique features.
losing your line, or access
To Flash the line you are on:
1.
2.
104
Press
.
After a brief interruption, you’ll hear dial tone for
a new call.
Dial your new call.
You may also be able to dial codes that let you
use unique features provided by your outside lines.
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Forced Trunk Disconnect
Disconnect a co-worker’s
Forced Trunk Disconnect allows
you to disconnect (release) anothemergency.
er extension’s active outside call.
This is a powerful feature that
lets you access a busy line in an emergency — when no other
outside lines are available. Normally, Forced Trunk Disconnect is
reserved only for attendants and supervisors.
outside call in an
!! CAUTION !!
Forced Trunk Disconnect abruptly terminates the active call on
the outside line. Only use this feature in an emergency — when
no other outside lines are available.
To disconnect a busy outside line:
1. Press line key for busy outside line.
Line keys are red when busy.
OR
Press
and dial the line’s Line Access Code (e.g.,
101 for line 1).
2.
Dial
to disconnect the line.
OR
Press MORE + DISC .
The line key goes out and you hear Intercom
dial tone.
To place a call after using Forced Trunk Disconnect:
1.
2.
You hear Intercom dial tone after step 2 above.
Hang up.
Press the line key and dial your number.
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Group Call Pickup
Easily answer a call
You and some of your co-workers
may be in a Pickup Group so you
can easily answer each other’s
even if you don’t know
calls. If you hear a co-worker’s
which phone is ringing.
phone ringing, for example, you
can intercept their call by dialing
a code or pressing your Group Call Pickup key. Ask your
Communications Manager if you are in a Pickup Group, and if
you have any Group Call Pickup keys.
ringing a Pickup Group,
Group Call Pickup can answer the following types of ringing calls:
● Intercom calls
● Transferred outside calls
● Direct Inward Lines
● Calls on lines assigned to the Pickup Group
To answer a call ringing a phone in your Pickup Group:
1. Lift handset.
2. Press flashing Group Pickup key.
OR
Dial
.
User Programmable Feature
#RAP
Change the ringing mode of your Group Pickup keys.
See User Programmable Features at the end of this
guide for more.
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Group Listen
Talk to an important client
Group Listen permits you to talk
on the handset and have your
caller’s voice broadcast over your
your co-worker’s listen in
telephone speaker. This lets others
on the meeting.
in your work area listen to the
conversation. Group Listen turns
off your phone’s Handsfree microphone so the caller does not
hear your co-worker’s voices during a Group Listen.
or customer and have
To initiate Group Listen:
1. Place or answer call using the handset.
2.
Press
twice (but do not hang up).
SPK flashes slowly while Group Listen is active.
You can talk to the caller through your handset.
You and your co-workers hear your caller’s voice
over your phone’s speaker.
Your Handsfree microphone and handset receiver
are off.
To talk Handsfree after initiating Group Listen:
1.
2.
Press
twice.
Hang up the handset.
To cancel Group Listen and return to your handset:
1. Do not hang up.
2.
Press flashing
.
You can talk to your caller over your handset. Your
co-workers can no longer hear your caller’s voice.
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Group Ring
Calls can ring a group of
If you are in a Ring Group with
some of your co-workers, all your
phones will ring simultaneously for
new calls into the group. Anyone in
the group can answer the Ring Group call just by lifting the handset.
The following types of calls can ring your Ring Group:
● Direct Inward Lines (DILs) into the Ring Group
● An outside call transferred into the Ring Group
● An Intercom call into your Ring Group
co-workers simultaneously.
Check with your Communications Manager to find out if you are
in a Ring Group with some of your co-workers.
To answer a call ringing into your Ring Group:
1. Lift handset.
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Handsfree
Talk over your phone
Handsfree, using the
built-in speaker and
microphone.
—
With Handsfree
Answerback, answer an
intercom call by just
speaking toward your
Handsfree
Handsfree allows you to process
calls using the speaker and microphone in your telephone (instead
of the handset). Handsfree is a
convenience when you don’t have
a free hand to pick up the handset
(for example, when you’re typing
on your computer).
Handsfree Answerback
Handsfree Answerback lets you
answer a voice-announced
Intercom call by speaking toward
your phone (without lifting the handset). Like Handsfree, this is
also a convenience when you don’t have a free hand to pick up
the handset.
phone.
To activate Handsfree instead of lifting the handset:
1.
Press
.
To talk on a Handsfree call:
1. Speak toward your phone.
To temporarily turn off the Handsfree microphone, see the Microphone Mute feature.
To hang up a Handsfree call:
1.
Press
.
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Handsfree
To change a handset call into a Handsfree call:
1.
2.
Press
.
Hang up the handset.
To change a Handsfree call into a handset call:
1. Lift handset.
User Programmable Feature
#VA
Enable voice-announce or ringing for your incoming
Intercom calls. See User Programmable Features at the
end of this guide for more.
Using Your Soft Keys
PGM
VAON
VAOFF
110
+ MORE + VANN
Handsfree Answerback On
(Forced Intercom Ringing Off)
Handsfree Answerback Off
(Forced Intercom Ringing On)
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Handsfree
Automatic Handsfree
With Automatic Handsfree, you can place or answer a call
Handsfree just by pressing a key. You don’t have to press SPK
first. Use Automatic Handsfree when you don’t have a free hand
to answer a call or use a feature.
Automatic Handsfree is available for:
● Call Coverage and Hotline Keys
● Central Office Calls (line and loop keys)
● Dial Number Preview
● Directory Dialing
● Group Call Pickup Keys
● ICM key (Intercom)
● LND (Last Number Redial)
● Paging keys
● Park keys
● Personal Speed Dial bin keys
● Personal and System Speed Dial keys
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Headset Compatibility
Have the privacy of a
You can use a customer-provided
headset on your phone in place of
to hold the handset.
the handset. Like using Handsfree,
the headset frees up your hands for
other work (like typing on your computer). In addition, the headset
provides privacy not available with Handsfree.
handset call without having
Ask your Communications Manager what types of headsets you
can use with your phone.
To enable the headset mode:
1. Unplug the telephone handset but leave it in the cradle.
2. Plug in the headset.
3. Press your Headset key.
Notes:
● You can have a Headset key on your telephone or your DSS
Console.
● The Headset key lights when your extension is in the Headset
mode, and is off while you have Headset mode disabled.
● If you are on a call, pressing the Headset key automatically
switches the active call to your headset. Pressing the Headset
key again switches the call back to Handsfree.
● While your extension is in the Headset mode, the system
ignores all hookswitch depressions.
When in the headset mode:
● Press a line key to place or answer an outside call.
OR
112
●
Press
OR
●
If on a call, press
to get Intercom dial tone.
to hang up.
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Headset Compatibility
Headset Mode Feature Interactions
● Background Music
●
●
●
●
●
●
●
If programmed and connected, Background Music will broadcast over your telephone speaker while your extension is in the
Headset mode.
Central Office Calls, Answering
While you are in the Headset mode, you can press your volume keys while idle to control the volume of any ringing call.
Handsfree and Handsfree Answerback
Your extension in the Headset mode can receive normal voiceannounced Intercom calls. You can respond to the voiceannounced call by speaking toward your phone (just like nonheadset extensions). To answer the voice-announced call in the
headset, press SPK after hearing the voice-announcement.
Microphone Mute
While on a headset call, you can press MIC to mute (i.e., turn
off) the headset microphone. While responding to an Intercom
call using Handsfree Answerback, pressing MIC mutes the
Handsfree microphone.
Off-Hook Signaling for Outside Calls
Your extension in the headset mode can receive either Camp
On beeps or Off-Hook Ringing for incoming outside calls (just
like non-headset extensions).
Off-Hook Signaling for Intercom Calls
Your extension in the headset mode can receive either Camp
On beeps or Voice Over announcements from a co-worker (just
like non-headset extensions).
Off-Hook Signaling for Hotline Calls
Your extension in the headset mode can receive either Camp On
beeps or Voice Over announcements from their Hotline partner.
Paging
Internal Paging announcements broadcast over your telephone
speaker while your extension is in the Headset mode.
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Headset Compatibility
● Transfer
Screened and unscreened transfers work just like non-headset
extensions. For example, if you press SPK to answer a
screened transfer, the call will connect to your headset when
the transferring party hangs up.
Handsfree Transfers always connect to your headset, not
speakerphone.
● Volume Control
While on a headset call, you can press your volume keys to
adjust the receive volume in the headset.
User Programmable Feature
#HS
Enable or disable the headset mode at your phone. See
User Programmable Features at the end of this guide
for more.
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Hold
Have a call wait on Hold,
Hold lets you put a call in a temporary waiting state. The caller on
the conversation.
Hold hears silence or Music on
Hold, not the conversation in your
work area. While your call waits on Hold, you can process other
calls and use other features. Calls that you leave on Hold too long
will recall to you if you forget to pick them up.
then pick it up to continue
There are four types of Hold:
System (Regular) Hold
With System Hold, an outside call you place on Hold flashes
the line key at your co-workers’ phones. Any co-worker with
a flashing line key for the call can pick it up.
● Exclusive Hold
When you place a call on Exclusive Hold, only you can pick
up the call from Hold. The line flashes on your phone but
shows busy on your co-workers’ phones. Exclusive Hold is
important if you don’t want a co-worker picking up your
calls on Hold.
● Automatic Hold
Automatic Hold allows you to be on an outside call, activate
a feature and automatically place the call on Hold. You don’t
have to press the Hold key. The system places your call on
Hold when you press CONF, ICM, a Call Coverage key or a
Hotline key.
● Intercom Hold
You can also place an Intercom call on Hold. Your Intercom
call on Hold does not indicate on any other telephone.
●
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Hold
To place an outside call on System Hold:
1.
Press
.
2.
Hang up.
The line will recall with a distinctive “double-wink”
flash rate if you leave it on Hold too long.
To pick up an outside call on System Hold:
1. Press the flashing line key.
To pick up an outside call that a co-worker has placed on
System Hold (if you don’t have a line key for the call):
1.
Press
2.
Dial
for line 1).
.
followed by the line number (e.g., 01
To place an outside call on Exclusive Hold:
1.
Press
twice.
To pick up an outside call on Exclusive Hold:
1. Press the flashing line key.
To place an Intercom call on Hold:
1.
2.
Press
.
Hang up.
To pick up a call on Intercom Hold:
1. Lift handset.
2. If you don’t hear Intercom dial tone, press
3.
116
Press
.
.
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Hold
Hold Recall
Your telephone display can show the type of call recalling, as well
as which co-worker initially placed the call on Hold.
Following are the displays you see at your phone when a call placed
on Hold is recalling. In the first example, the call was placed on Hold
at extension 301 (which does not have a name). In the second example, the call was placed on Hold at extension 300 (which has the
name ATTENDANT).
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Hotline
Take advantage of
A Hotline key is a type of
Programmable Function Key that
co-worker with whom you
gives you one-button calling and
Transfer to the co-worker assigned
work closely.
as your Hotline partner. You can
have multiple Hotline keys on your phone, each set up for a different Hotline partner. Your Hotlines function as DSS/BLF keys and
also show you the status of your partners’ extensions.
one-button calling to a
Hotline Key Flash Rates
When the key is:
The covered extension is:
Off
On
Flashing Fast
Idle or not installed
Busy or ringing
In Do Not Disturb for Intercom
calls (option 2) or all calls (option 3)
In Do Not Disturb for
outside calls (option 1).
Wink Off
To place a call to your Hotline partner:
1. Press your Hotline key.
To Transfer your outside call to your Hotline partner:
1. While on the call, press your Hotline key.
2. Announce the call and hang up.
OR
Hang up to have the call wait at your Hotline partner
unannounced.
To answer a call from your Hotline partner:
1. Speak toward your phone.
User Programmable Feature
#HL
Change your Hotline key assignments. See User
Programmable Features at the end of this guide for more.
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Idle Menu Soft Keys (Super Display)
Tailor your Super Display
If you have a Super Display
Telephone, you can customize
your idle menu soft keys. The first
meet your needs.
chart below shows the default idle
menu soft key assignments. The
chart on the next page shows all the available idle mode soft keys,
their definitions, and the related programming codes.
idle menu soft keys to
User Programmable Feature
# SM
Customize your Super Display telephone idle menu soft
keys. See User Programmable Features at the end of this
guide for more.
Super Display Telephone Default Idle Menu
Soft Key Assignments
Key
Display
Display
Key
1
DIRECTORY
(BLANK)
7
2
PROGRAM
(BLANK)
8
3
V-MAIL --
(BLANK)
9
4
CALLS --
SP DIAL 1
10
5
PAGE
SP DIAL 2
11
6
(BLANK)
(BLANK)
12
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Idle Menu Soft Keys (Super Display)
Super Display Telephone Idle Menu
Soft Key Options
Entry
Display
00
UNDEFINED
The key has no function and the idle menu display is blank.
Description
01
DIRECTORY
Press to access additional soft keys for Intercom, System Speed Dial,
and Personal Speed Dial Directory Dialing.
02
EXTENSION
Press to directly access Intercom Directory Dialing.
03
PERSONAL
Press to directly access Personal Speed Dial Directory Dialing.
04
COMPANY
Press to directly access System Speed Dial Directory Dialing.
05
PROGRAM
Press to program the following:
• Call Forwarding
• Call Screening
• Distinctive Ringing
• Handsfree Reply
• Intercom Voice Announce and Forced Intercom Ringing
• Language Selection
• Name Programming
• Speed Dial
• Volume for Ringing, Off-Hook Ringing, and Page
06
V-MAIL
Press to call your Voice Mail mailbox. This soft key also shows the
number of new messages in your mailbox.
07
CALLS
Press to review your Caller ID log. This soft key also shows the number of new calls you have not yet reviewed.
Press to initiate a Page announcement.
08
PAGE
09
SP DIAL 1
Press to access Personal Speed Dial bins 701-710. The display shows
the Speed Dial numbers (or names - if programmed).
10
SP DIAL 2
Press to access Personal Speed Dial bins 711-720. The display shows
the Speed Dial number (or name - if programmed).
11-30
PERS SPDL BIN 1-20
120
Press to access the associated Personal Speed Dial bin (701-720).
The display shows the Speed Dial number (or name - if programmed).
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Interactive Soft Keys
Use the advanced
Your display telephone has
Interactive Soft Keys that provide
just by pressing a soft
intuitive feature access. You’ll
find it is no longer necessary to
key, without remembering
remember feature codes to use the
feature codes.
advanced features of your phone.
Instead, the function of your soft
keys change as you process calls.
features of your phone
When appropriate, this handbook provides the Interactive Soft
Key steps along with the codes for each feature. For additional
information on your soft keys, refer to the separately printed Soft
Key Glossary (P/N 80000GLO**).
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Intercom
Call your co-workers on
the Intercom.
Intercom gives you access to all
your co-workers and your system’s attendants.
Handsfree Answerback
Handsfree Answerback lets you answer a voice-announced
Intercom call by speaking toward your phone (without lifting the
handset). Handsfree Answerback is also a convenience when you
don’t have a free hand to pick up the handset.
To place an Intercom call:
1.
2.
Lift handset and press
.
Dial your co-worker’s extension number (e.g., 301).
To call your operator, dial the operator’s extension number, or dial or 01-04 (depending on how
your system is set up).
If your call voice-announces at your co-worker’s
extension, you can dial 1 to force the call to ring.
To answer an Intercom call (if you hear two beeps and your
phone has Handsfree Answerback):
1. Speak toward your phone.
OR
Lift your handset for privacy.
To answer an Intercom call (if you hear one beep and your
phone does not have Handsfree Answerback):
1. Lift the handset.
To answer an Intercom call (if you hear ringing):
1. Lift the handset.
If you hear ringing over the Paging speakers, you
may be able to dial *0 to pick up the call.
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Intercom
User Programmable Feature
#VA
Enable voice-announce or ringing for your incoming
Intercom calls. See User Programmable Features at the end
of this guide for more.
Using Your Soft Keys
PGM
VAON
VAOFF
+ MORE + VANN
Handsfree Answerback On
(Forced Intercom Ringing Off)
Handsfree Answerback Off
(Forced Intercom Ringing On)
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Language Selection
Change the language of
Use Language Selection to choose
English or Spanish as your teleand soft keys.
phone’s display language. If you
choose Spanish, for example, your
feature status messages and soft keys will will change from
English to Spanish.
your telephone displays
To change the display and soft key language at your
22-Button or 34-Button Telephone:
Your extension’s Class of Service may block you
from doing this. Ask your Communications Manager.
1.
Press PGM + MORE + MORE + LANG .
The top line of the display shows the currently
selected language.
2.
Press SPA to change the display language from
English to Spanish.
OR
Press ING to change the display language from
Spanish to English.
OR
Press EXIT or SAL to exit language programming
without changing your current selection.
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Language Selection
To change the display and soft key language at your Super
Display Telephone:
Your extension’s Class of Service may block you
from doing this. Ask your Communications Manager.
1.
Press PROGRAM + LANGUAGE .
The top line of the display shows the currently
selected language.
2.
Press SPANISH to change the display language from
English to Spanish.
OR
Press INGLES to change the display language from
Spanish to English.
OR
Press EXIT or SALIR to exit language programming
without changing your current selection.
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Last Number Redial
Quickly select and redial
Last Number Redial allows you to
quickly redial the last outside numyou dialed.
ber you dialed. Quickly recall a
busy or unanswered number without manually dialing the digits. Last Number Redial saves in the
system memory the last 20 digits you dial, and can retain any combination of digits 0-9, # and *. The system remembers the digits
regardless of whether the call was answered, unanswered or busy.
the last outside number
To redial your last call:
1. (Optional) Press an idle line key to preselect a line for
your call.
2.
Press
.
Enhanced Last Number Redial
If enabled for your display telephone, Enhanced Last Number
Redial allows you to select from the last 5 outside numbers dialed.
When you place an outside call, the number dialed is stored in the
Enhanced Last Number Redial buffer. This buffer saves the 5 most
recent numbers (including Speed Dial calls), with the most recent
call at the top of the buffer and the oldest number at the bottom of
the buffer. Old calls get pushed off the bottom of the buffer to make
room for new calls at the top. If you dial a number that is already
stored in the buffer, the system inserts the number at the top of the
buffer and deletes the duplicate entry.
The numbers stored in the Enhanced Last Number Redial buffer are
retained if the system resets or is powered down.
Ask your Communications Manager if you have Enhanced Last
Number Redial.
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Last Number Redial
Enhanced Last Number Redial at your 22-Button or
34-Button Display Telephone
To redial your last call (when Enhanced Last Number Redial
is enabled):
Note: If you select a line key before going to step 1, the system automatically outdials your most recent call when you
press LND.
1.
Press
. You see (for example):
The number to the right of the display shows the
Last Number Redial record number (1-5). To return
your phone to idle, press LND again.
2.
(Optional) Press
you want to recall.
or
to display the number
3.
Press
,
, or lift the handset to recall the displayed number.
The system tries to use the same line as that used
for your initial call.
– If that line is busy, the system selects a line from the
same group as your initial call.
– If all lines are busy, you can dial 2 to leave a Line
Queue or Line Camp On. The number will automatically redial when the Line Queue or Line Camp On
goes through.
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Last Number Redial
To erase (clear) all the numbers from your Enhanced Last
Number Redial buffer:
1.
Press
. You see (for example):
2.
Press
. You see:
3.
Press YES to erase all the numbers in the Last
Number Redial buffer and return to idle.
OR
Press
128
NO
to return to step 1 without erasing the buffer.
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Last Number Redial
Enhanced Last Number Redial at your Super Display
Telephone
To redial your last call (when Enhanced Last Number Redial
is enabled):
Note: If you select a line key before going to step 1, the system automatically outdials your most recent call when you
press LND.
1.
2.
Press
. You see (for example):
To return your phone to idle, press LND again.
Press the soft key that corresponds to the number you
want to recall.
The system tries to use the same line as that used
for your initial call.
– If that line is busy, the system selects a line from the
same group as your initial call.
– If all lines are busy, you can dial 2 to leave a Line
Queue or Line Camp On. The number will automatically redial when the Line Queue or Line Camp On
goes through.
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Last Number Redial
To erase (clear) all the numbers from your Enhanced Last
Number Redial buffer:
1.
Press
. You see (for example):
2.
Press
. You see:
3.
Press YES to erase all the numbers in the Last
Number Redial buffer and return to idle.
OR
Press
130
NO
to return to step 1 without erasing the buffer.
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Meet-Me Conference
Set up a multiple-party
With Meet-Me Conference, you
can set up a telephone meeting
your co-workers.
with some of your co-workers —
without leaving the office. Your
co-workers join the Conference by dialing a Meet-Me
Conference code.
telephone meeting with
To set up a Meet-Me Conference:
1.
Press
2.
Dial
.
.
OR
3.
4.
5.
6.
Press PAGE .
Dial a page zone number.
Your page zone numbers are 1-7 for zones 1-7
and 0 for All Call.
Announce the Meet-Me Conference code.
Meet-Me Conference codes are #11 and #12.
Do not hang up.
Press
and dial the announced Meet-Me
Conference code.
OR
Press MT11 or MT12 .
MT11 corresponds to code #11. MT12 corresponds to code #12.
You and your co-workers must join the
Conference within a specified interval. Check with
your Communications Manager to find out what this
interval is.
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Meet-Me Conference
To join a Meet-Me Conference:
1. Listen for page announcing the Meet-Me Conference.
2.
3.
132
Lift handset and press
.
Dial the announced Meet-Me Conference code.
Meet-Me Conference codes are #11 and #12.
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Message Waiting
Leave a Message Waiting
You can leave a Message Waiting
indication at a busy or unanswered
co-worker’s phone requesting a
return call. You don’t have to keep calling your co-worker back,
hoping to find them available. The Message Waiting indication is a
flashing MW key on your co-worker’s phone. When your co-worker answers their Message Waiting, you’ll automatically get a call.
request for a return call.
You can leave Messages Waiting at any number of extensions.
Also, any number of co-workers can leave Messages Waiting at
your phone.
To leave a Message Waiting:
1. Place Intercom call to your co-worker.
The co-worker you call can be unanswered, busy
or in Do Not Disturb.
2.
3.
or MSG .
Press
Hang up.
MW starts flashing on your co-worker’s phone.
To answer a Message Waiting:
Your MW key must be flashing.
1.
Press
2.
Press
.
.
Normally, your MW key goes out. If it continues
to flash, you have additional Messages Waiting.
If the co-worker that left you the message doesn’t
answer, is busy, or is in DND, your Message
Waiting cancels.
If your co-worker doesn’t answer, press your MW
key to leave them a Message Waiting.
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Message Waiting
To review your Messages Waiting and then select a message for a return call:
1. Do not lift the handset.
134
2.
Press
.
The first message displays. Press MW repeatedly
to display additional Messages Waiting, if any.
3.
Press
4.
Press
when the extension you want to call displays.
.
If the co-worker that left you the message doesn’t
answer, is busy, or is in DND, your Message
Waiting cancels.
If your co-worker doesn’t answer, press your MW
key to leave them a Message Waiting.
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Microphone Mute
Talk to a co-worker in your
Microphone Mute lets you turn
off your phone’s Handsfree or
hearing the conversation.
handset microphone at any time.
Microphone Mute prevents your
callers from hearing conversations in your work area. You can use
Microphone Mute while you are busy on the phone, in DND, or
while a call is ringing. The microphone stays off until you turn it
back on.
office without your caller
If you place a voice-announced Intercom call to a co-worker
while their microphone is muted, you hear a single beep. (If their
microphone is not muted, you will hear two beeps.)
To activate Microphone Mute:
1.
Press
.
Your MIC key goes on.
You can do this any time while on the phone or
while your phone is idle.
To deactivate Microphone Mute:
1.
Press
.
Your MIC key goes off.
Using the Handsfree Reply Soft Key at your 22Button or 34-Button Display Telephone
You can press your HFRP soft key to turn off your telephone’s
Handsfree microphone for incoming Intercom calls.
To turn off your telephone’s microphone for Incoming
Intercom calls:
1.
Press PGM + MORE . You see:
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Microphone Mute
2.
Press HFRP . You see:
3.
The first line of the display indicates whether
Handsfree Reply is on or off.
To turn Handsfree Reply on (if it is off), press ON .
OR
To turn Handsfree Reply off (if it is on), press OFF .
When you answer a voice-announced Intercom call (if
Handsfree Reply is off):
You hear a single beep in your speaker and the
voice of the calling party. The ICM, MIC, and SPK
keys are on.
1. To answer the voice-announcement, lift the handset.
OR
Press
to turn Handsfree Reply back on (for this
call only).
Using the Handsfree Reply Soft Key at your Super
Display Telephone
You can press your HF REPLY soft key to turn off your telephone’s Handsfree microphone for incoming Intercom calls.
To turn off your telephone’s microphone for Incoming
Intercom calls:
1.
136
Press PROGRAM . You see:
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Microphone Mute
2.
Press HF REPLY . You see:
3.
The first line of the display indicates whether
Handsfree Reply is on or off.
To turn Handsfree Reply on (if it is off), press ON .
OR
To turn Handsfree Reply off (if it is on), press OFF .
When you answer a voice-announced Intercom call (if
Handsfree Reply is off):
You hear a single beep in your speaker and the
voice of the calling party. The ICM, MIC, and SPK
keys are on.
1. To answer the voice-announcement, lift the handset.
OR
Press
to turn Handsfree Reply back on (for this
call only).
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Monitor / Silent Monitor
Monitor a co-worker’s
Monitor lets you listen to the conversation at a busy co-worker’s
them knowing you are on
extension. Your busy co-worker
and their caller have no indication
the phone.
that you are on the call. This feature could help you if you are a
service department supervisor, for example. You could listen to
the questions that your department’s callers ask without disturbing
the service call.
conversation without
!! CAUTION !!
Monitor provides no warning tones prior to intrusion. Monitor
may be interpreted as an invasion of privacy.
To Monitor a call:
1. Call busy co-worker.
2.
3.
4.
138
Dial
or press MON .
Listen to the conversation in progress.
Hang up when you are done.
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Name Programming
Program your extension’s
You can customize your extension’s name. When you place an
Intercom call, the name you enter
shows on your co-worker’s display. If you are an attendant, you may also be able to program a
co-worker’s name as well as the name for a ring Group or UCD
Hunting Group. Check with your Communications Manager.
name from your telephone.
To program your extension’s name:
1. At a 22- or 34-Button Display Telephone:
Press PGM + MORE + MORE + NAME .
At a Super Display Telephone:
Press PROGRAM + NAME .
2.
Follow the instructions in the Name Programming chart
on the next page.
3.
Press
+
to exit.
To program a name for a co-worker’s extension:
You must have Access Level 4 or 5 to do this.
1. At a 22- or 34-Button Display Telephone:
Press PGM + MORE + MORE + NAME .
At a Super Display Telephone:
Press PROGRAM + NAME .
2.
When you see EXT:3xx, enter the number of the extension you want to program + HOLD.
You can optionally enter a Ring Group or UCD
Group master number to program the name of the
associated group.
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Name Programming
3.
Follow the instructions in the Name Programming chart
shown below.
4.
Press
+
to exit.
Name Programming
Press a key the indicated number of times for desired character
Key
1 Time
2 Times
3 Times
4 Times
5 Times
‘
1
6 Times
7 Times
C
a
F
d
b
c
2
e
f
H
I
3
g
h
i
K
4
L
j
k
l
5
M
P
N
O
m
n
o
6
Q
R
S
p
q
T
r
U
V
t
u
v
8
9
0
W
X
Y
Z
w
x
y
space
:
0
1
&
-
/
2
A
B
3
D
E
4
G
5
J
6
7
8
#
Not used
*
Not used
8 Times
9 Times
s
7
z
9
After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.
Additional Name Programming Options
HOLD
Save name. In system programming, HOLD saves and exits name programming.
CONF
Exit name programming without saving name.
VOL Up
Scroll the cursor to the left.
VOL Dn
Scroll the cursor to the right.
MW
Put the cursor after the last entry.
LND
Delete the character under the cursor.
FLASH
Delete the character to the right of the cursor.
CLEAR
Clear the entire entry.
CHECK
Restore the previous entry,
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Night Service / Night Ring
Night Service reroutes
Night Service redirects your system’s calls to their Night Mode
hours.
destination. Typically, the attendant or supervisor activates Night
Service after normal working hours, when most of your co-workers are unavailable to answer calls. If you are expected to put the
system in the Night Mode, your phone will have a Night key.
Check with your Communications Manager.
your system’s calls after
To activate or deactivate Night Service:
1. Do not lift the handset.
2. Press your Night key.
Your Communications Manager can tell you if
you have a Night key, and which outside lines your
Night key switches.
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Off-Hook Signaling
Off-Hook Signaling helps
While you are busy on a call,
Off-Hook Signaling lets you know
through.
when another caller is tying to get
through. Off-Hook Signaling
helps your important callers get through, without waiting in line
for you to become free. After you hear an Off-Hook Signal, you
can use another system feature to process your current call (such
as Hold or Park). You can then answer the waiting call.
important callers get
You can receive Off-Hook Signals while you are busy on the
handset. There are two types of Off-Hook Signaling:
● Off-Hook Ringing
Off-Hook Ringing is muted ringing from your phone’s speaker.
Off-Hook Ringing occurs only for waiting outside calls.
● Camp-On Tones
Camp-On Tones are two beeps in your handset receiver.
Camp-On Tones can occur for both waiting Intercom and outside calls.
Also refer to the Voice Over feature.
To adjust the volume of Off-Hook Ringing:
1.
Press
or
while you hear the muted ringing.
User Programmable Feature
#OHS
Change your Off Hook Signaling options. See User
Programmable Features at the end of this guide for more.
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Paging
Use Paging to broadcast
Paging lets you broadcast
announcements to other keyset
quickly locate co-workers.
users and to external Paging
speakers. Paging allows you to
locate a co-worker or make an announcement without calling each
extension individually. There are two types of Paging: Internal
Paging and External Paging.
announcements or
Internal Paging
Internal Paging allows you to broadcast announcements into 7
internal Paging Zones and All Call (all zones). When you make a
zone page, your announcement simultaneously broadcasts to all
extensions in the specified zone. When you make an All Call
page, your announcement simultaneously broadcasts to extensions
in all zones. (Your system may limit the length of your Paging
broadcasts. Check with your Communications Manager.)
External Paging
When you page into Internal All Call Page or Internal Zone Page
1, the system simultaneously broadcasts the announcement into
the External Paging Zone. Typically, your system’s External
Paging Zone connects to speakers in your ceiling.
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Paging
To make an Internal Paging Announcement:
1.
Press
2.
Dial
3.
Dial the Page Zone number or press ALL (for All
Call Page).
Page zone numbers are 1-7 or 0 for All Call.
If you dial *10 or *11, your announcement broadcasts into the External Paging Zone as well.
Make announcement and hang up.
4.
.
or press PAGE .
User Programmable Feature
#VP
Enable or disable incoming Paging announcements. See
User Programmable Features at the end of this guide
for more.
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Park
Park a call in orbit so a
Park places an outside call in a
waiting state (called a Park Orbit)
You don’t have to locate
so a co-worker can pick it up.
There are two types of Park:
a co-worker to handle
System and Personal. Use System
their calls.
Park when you want to have your
call wait in one of 10 system
orbits (60-69). Personal Park allows you to park a call at an
extension so a co-worker can pick it up. After parking a call, you
can Page for the co-worker and hang up. Your co-worker then
dials a code to pick up their call.
co-worker can pick it up.
If a call you Park is not retrieved, it will recall to you. Your
Communications Manager can tell you what the recall time is for
System Park orbits 60-67. The recall time for orbits 68 and 69 is
fixed at 5 minutes.
System Park
To Park a call in a System Park Orbit:
●
Standard Operation
1.
While on an outside call, press
2.
3.
Dial
and the System Park Orbit (60-69).
Hang up.
●
.
Using Your Soft Keys
1.
While on an outside call, press PARK .
2.
3.
Press SYS .
Dial the System Park Orbit (0-9) and hang up.
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Park
To retrieve a call from a System Park Orbit:
●
Standard Operation
1.
Press
.
2.
Dial
and the System Park Orbit (60-69).
●
Using Your Soft Keys
and press PKUP .
1.
Press
2.
3.
Press SYS .
Dial the System Park Orbit (0-9) and hang up.
Personal Park
To Park a call at a co-worker’s extension (using Personal
Park):
●
146
Standard Operation
1.
While on an outside call, press
.
2.
3.
Dial
.
Dial the number of the extension at which you want to
Park the call.
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Park
●
Using Your Soft Keys
1.
While on an outside call, press PARK .
2.
3.
Press PERS .
Dial a co-worker’s extension number and hang up.
To retrieve a call parked at a co-worker’s extension:
●
1.
2.
●
Standard Operation
Press
and dial
.
Dial the number of the extension at which the call is
Parked.
Using Your Soft Keys
and press PKUP .
1.
Press
2.
3.
Press PERS .
Dial the number of the extension at which the call is
Parked.
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Park
Park Recall
Your telephone display can show the type of call recalling, as well
as which co-worker initially parked the call.
Following are the displays you see at your phone when a parked call
is recalling. In the first example, the call was parked in system orbit
60 by extension 301 (which does not have a name). In the second
example, the call was parked in system orbit 60 by extension 300
(which has the name ATTENDANT).
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Prime Line Preference
Get dial tone for a call
Prime Line Preference allows you
to get dial tone for a call just by
lifting the handset. You do not have
to press a line key, loop key or the
ICM key first. You can have Prime Line Preference for Intercom
calls or outside lines (regardless of whether you have a line or loop
key for the outside line). Check with your Communications
Manager to find out if you have Prime Line Preference, and which
key on your phone (if any) is your Prime Line key.
just by lifting the handset.
Prime Line and Ringing Line Preference
Ringing Line Preference has priority over Prime Line. For example,
Ringing Line Preference will answer a ringing outside call, not give
you dial tone on your Prime Line. Also, a ringing Prime Line has priority over any other ringing line. The answer priority is as follows:
●
●
●
Ringing Prime Line
Ringing non-Prime Line
Prime Line
To place a call on your Prime Line:
1. Lift the handset.
If you want to bypass your Prime Line, press a
line or loop key before lifting the handset.
2. Dial the call normally.
User Programmable Feature
#PLA
Change your Prime Line key assignment. See User
Programmable Features at the end of this guide for more.
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Privacy and Privacy Release Groups
Privacy prevents
interruptions at your
Privacy
If your extension has Privacy
enabled, it automatically blocks
incoming Barge In attempts and
—
Camp-On signals from your coPrivacy Release lets you
workers. If you don’t want your
join co-worker’s calls.
conversations interrupted, use
Privacy. Check with your
Communications Manager to find out if your extension has Privacy.
extension.
Note: If you’re on a call with a co-worker, your conversation can
still be interrupted by Barge In attempts and Camp-On signals
sent to your co-worker.
Privacy Release Groups
If you are in a Privacy Release Group with some of your
co-workers, you can easily join in each other’s outside calls. All
you have to do is press the busy line key for the call to join in.
Your Communications Manager can tell you if you are in a
Privacy Release Group.
To join an outside call with a member of your Privacy
Release Group:
1. Press the busy (red) line key.
The line key lights green when you connect.
To prevent a member of your Privacy Release Group from
joining your call:
1. Place or answer an outside call on a line key.
The line key lights orange.
2. Press the line key.
The line key lights green.
Repeat step 2 to allow a co-worker to join in.
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Programmable Function Keys
Programmable Function
Your keyset has Programmable
Function Keys. These keys simphone’s operation.
plify placing calls, answering
calls, and using certain features.
Your Programmable Function Keys are assigned for you, but can
be changed as your needs change. Your Communications
Manager can tell you which Programmable Function Keys are
currently on your phone.
Keys simplify your
If you have a 22-Button Standard or
22-Button Display Telephone, you have 12
Programmable Function Keys.
If you have a 34-Button Display
Telephone, you have 24 Programmable
Function Keys.
If you have a 34-Button Super Display
Telephone, you also have 24 Programmable
Function Keys.
The following chart shows the available Programmable Function
Key functions, the key code required for programming the key,
and the Busy Lamp Field (BLF) flash rates for each key. The chart
also provides a brief guide on how to use the key.
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Programmable Function Keys
Programmable Function Key Assignments
Account Code
Key Code: . . . . . . . . . . . . . . .26
BLF: . . . . . . . . . . . . . . . . . . .Off: Account Code inactive
On: Account Code active for call
Fast Flash: Account Code entry mode
Operation: . . . . . . . . . . . . . . .Press to enter Account Code, then
press again to return to call.
Call Coverage
Key Code: . . . . . . . . . . . . . . .Call Coverage Immediate Ring:
06 + Covered Extension (e.g., 304)
Call Coverage No Ring (lamp only):
07 + Covered Extension (e.g., 304)
Call Coverage Delay Ring:
08 + Covered Extension (e.g., 304)
BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle
On: Co-worker busy
Fast Flash: Co-worker in DND (2 or 3)
Wink Off: Co-worker in DND (1)
Operation: . . . . . . . . . . . . . . .Press to call co-worker or pick up ringing call.
Call Forwarding
Key Code: . . . . . . . . . . . . . . .27
BLF: . . . . . . . . . . . . . . . . . . .Off: Call Forwarding disabled
Fast Flash: Extension in Call
Forwarding programming mode
Wink Off: Call Forwarding enabled
Operation: . . . . . . . . . . . . . . .While idle, enters Call Forward programming mode. While busy, switches
Call Forwarding on and off.
Call Timer (Automatic or Manual)
Key Code: . . . . . . . . . . . . . . .16 + 1 [Manual Timer] or 2 [Auto Timer]
BLF: . . . . . . . . . . . . . . . . . . .Off: Call Timer off
On: Call Timer on
Operation . . . . . . . . . . . . . . .Press to start or stop Call Timer.
Conversation Record
Key Code: . . . . . . . . . . . . . . .17
BLF: . . . . . . . . . . . . . . . . . . .Off: Recording Off
On: Recording Being Set Up
Fast Flash: Recording On
Operation: . . . . . . . . . . . . . . .Press to record conversation in mailbox.
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Programmable Function Keys
Programmable Function Key Assignments (Cont’d)
Group Pickup
Key Code: . . . . . . . . . . . . . . .Group Pickup Immediate Ring:
09 + Pickup Group (1-8)
Group Pickup No Ring (lamp only):
10 + Pickup Group (1-8)
Group Pickup Delay Ring:
11 + Pickup Group (1-8)
BLF: . . . . . . . . . . . . . . . . . . .Off: Call not ringing group
Slow Flash: Call ringing group
Operation: . . . . . . . . . . . . . . .Press key to answer call ringing Pickup
Group.
Headset Mode
Key Code: . . . . . . . . . . . . . . .28
BLF: . . . . . . . . . . . . . . . . . . .Off: Headset mode disabled
On: Headset mode enabled
Operation: . . . . . . . . . . . . . . .Press to enable/disable headset mode
Hotline
Key Code: . . . . . . . . . . . . . . .05 + Hotline Partner’s Ext. (e.g., 304)
BLF: . . . . . . . . . . . . . . . . . . .Off: Partner is idle
On: Partner is ringing or busy
Fast Flash: Partner in DND (2 or 3)
Wink Off: Partner in DND (1)
Operation: . . . . . . . . . . . . . . .Press to call Hotline partner.
Intercom Directory Dialing
Key Code: . . . . . . . . . . . . . . .21
BLF: . . . . . . . . . . . . . . . . . . .Off: Inactive
On: Active
Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory
Dialing.
Line Keys
Key Code: . . . . . . . . . . . . . . .03 + Line number (e.g., 1)
BLF: . . . . . . . . . . . . . . . . . . .Off: Line idle or not installed
On: Line busy
Slow Flash: Line ringing
Operation: . . . . . . . . . . . . . . .Press to place or answer call on outside line.
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Programmable Function Keys
Programmable Function Key Assignments (Cont’d)
Loop Keys (Switched or Fixed)
Key Code: . . . . . . . . . . . . . . .Switched Loop Key: 01
Fixed Loop Key: 02 + Line group (90-98)
BLF: . . . . . . . . . . . . . . . . . . .Off: Loop key idle
Slow Flash (red): A call is ringing the
loop key
On (green): You are on a loop key call
Operation: . . . . . . . . . . . . . . .Press key to place or answer a call.
Message Center
Key Code: . . . . . . . . . . . . . . .24 + Message Center Extension
BLF: . . . . . . . . . . . . . . . . . . .Off: No messages in Message Center
Fast Flash: Messages are waiting in
Message Center
Operation: . . . . . . . . . . . . . . .Press to see how many messages are
waiting in Message Center.
OR
Press SPK + key to call Message
Center.
Night Key
Key Code: . . . . . . . . . . . . . . .18 + CLEAR
BLF: . . . . . . . . . . . . . . . . . . .Off: System in Day Mode
On: System in Night Mode
Operation: . . . . . . . . . . . . . . .Press to switch Day/Night mode of the
system.
Page Zones
Key Code: . . . . . . . . . . . . . . .13 + Page Zone (0 for All Call, zone 1-7)
BLF: . . . . . . . . . . . . . . . . . . .Off: Page Zone idle
On: Page Zone busy
Operation: . . . . . . . . . . . . . . .Press to Page into assigned zone.
Park Orbits
Key Code: . . . . . . . . . . . . . . .04 + Park Orbit (60-69)
BLF: . . . . . . . . . . . . . . . . . . .Off: Park Orbit idle
On: Has a call parked by a co-worker
Wink On: Has a call you parked
Operation: . . . . . . . . . . . . . . .Press to Park or retrieve call from orbit.
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Programmable Function Keys
Programmable Function Key Assignments (Cont’d)
Reverse Voice Over
Key Code: . . . . . . . . . . . . . . .23+ Covered Extension (e.g., 304)
BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle
On: Co-worker busy or ringing
Fast Flash: Co-worker in DND
Operation: . . . . . . . . . . . . . . .While on handset call, press key to
place private Intercom call to co-worker.
Save
Key Code: . . . . . . . . . . . . . . .25
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .While on a call, press key to Save
number you just dialed.
OR
While idle, press key to redial previously saved number.
Personal or System Speed Dial
Key Code: . . . . . . . . . . . . . . .System Speed Dial:
14 + System Bin (200-299)
Personal Speed Dial:
15 + Personal Bin (701-720)
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .Press to dial stored number.
Split
Key Code: . . . . . . . . . . . . . . .20
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .Press to switch between calls. See the
Split feature in this handbook for more.
Check Key
Use your CHECK key to quickly check your Programmable
Function Key and DSS Console Programmable Function Key
assignments. You can also use the CHECK key to display your
Personal Speed Dial names (if programmed).
To check a Programmable Function Key assignment:
1.
Press
.
SPK flashes while you are in the check mode.
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Programmable Function Keys
2.
3.
Press the Programmable Function Key you want to
check.
Press another Programmable Function Key.
OR
Press
to exit.
To check a Personal Speed Dial key:
1.
2.
3.
4.
5.
6.
Press
.
SPK flashes while you are in the check mode.
Press the Personal Speed Dial key (1-10) once to display
the name for the lower numbered bin (e.g., 701).
Press the Personal Speed Dial key (1-10) a second time to
display the number stored in the lower numbered bin.
Press the Personal Speed Dial key (1-10) a third time to
display the name for the higher numbered bin (e.g., 711).
Press the Personal Speed Dial key (1-10) a fourth time to
display the number stored in the higher numbered bin.
Press another Personal Speed Dial Key.
OR
Press
to exit.
User Programmable Feature
#KP
Change your Programmable Function Key assignments.
See User Programmable Features at the end of this guide
for more.
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Removing Lines and Extensions
Temporarily remove
problem extensions and
lines from service until
they can be repaired.
You can remove problem outside
lines and co-worker’s extensions
from service. This helps ensure
maximum system performance.
Normally, this capability is
reserved for attendants and supervisors. For example, the attendant can busy-out a noisy line or faulty extension until service
personnel can repair the problem. The line or extension appears
busy to callers. Ask your Communications Manager if you can
use this feature.
To remove or return an extension or line to service:
1.
2.
Press
and dial
.
Dial the number of the extension you want to remove or
return to service (e.g., 300).
OR
Dial the number of the outside line you want to remove
or return to service (e.g., 101).
3.
Dial to
OR
Dial
4.
Press
to return.
to remove.
to hang up.
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Reverse Voice Over
Privately call a co-worker
While on a handset call, Reverse
Voice Over lets you make a priyour handset.
vate Intercom call to an idle
co-worker. You just press and
hold down your Reverse Voice Over key to make the private call.
Your initial caller cannot hear the Reverse Voice Over (private
Intercom) conversation. The private Intercom call continues until
you release your Reverse Voice Over key. Your initial call can be
an outside call or an Intercom call to a co-worker.
while you’re busy on
If you are a salesperson, for example, Reverse Voice Over can help
you while placing a call to an important client. You can talk to the
client and give special instructions to an assistant — all without
interrupting your initial client call.
You can have Reverse Voice Over keys for more than one
co-worker. Ask your Communications Manager if you have any
of these keys.
While your telephone is idle, your Reverse Voice Over key functions the same as a Hotline key. (You cannot, however, use it to
Transfer calls.) The key shows at a glance the status of your coworker’s extension.
Reverse Voice Over Key Flash Rates
When the key is:
The covered extension is:
Off
On
Flashing Fast
Idle or not installed
Busy or ringing
In Do Not Disturb for Intercom
calls (option 2) or all calls (option 3)
In Do Not Disturb for
outside calls (option 1)
Wink Off
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Reverse Voice Over
To place a Reverse Voice Over call:
1. While on a handset call, press and hold your Reverse
Voice Over key.
You hear two beeps, then conversation with your
co-worker in your handset.
Your Voice Over key lights red.
To return to your initial caller:
1. Release your Reverse Voice Over key.
Conversation with your initial caller (in your
handset) continues.
Your Voice Over key goes out.
To place a call to the co-worker assigned to your Reverse
Voice Over key:
1. While your telephone is idle, press your Reverse Voice
Over key.
You hear two beeps, then conversation with your
co-worker.
Your Reverse Voice Over key goes on (green).
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Ringing Line Preference
Simply lift the handset to
Ringing Line Preference lets you
answer a ringing call just by lifting the handset. If you primarily
answer calls, Ringing Line Preference ensures that your incoming
calls have priority. Your Communications Manager can tell you if
you have Ringing Line Preference.
answer a ringing call.
If you have multiple calls ringing your extension at the same
time, lifting the handset (with Ringing Line Preference) answers
the calls in the following order:
●
●
●
key.
Line key (lowest key first). For example, if lines 2 and 4 are
ringing, lifting the handset answers line 2 first.
Loop key (lowest key first). For example, if keys 1 and 5 are
ringing, lifting the handset answers key 1 first.
In addition, if you and a co-worker with Ringing Line Preference
answer the same outside line at the same time, the system connects the call to the lowest numbered extension.
Prime Line and Ringing Line Preference
Ringing Line Preference has priority over Prime Line. For example, Ringing Line Preference will answer a ringing outside call,
not give you dial tone on your Prime Line.
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Ringing Line Preference
To use Ringing Line Preference:
1.
Lift the handset or press
.
You automatically answer the call.
To bypass Ringing Line Preference:
1.
Before lifting the handset or pressing
the following:
, press one of
- Line key
- Programmable Function Key
User Programmable Feature
#RLP
Enable or disable Ringing Line Preference. See User
Programmable Features at the end of this guide for more.
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Save Number Dialed
Save the number you just
Save Number Dialed permits you
to save your last outside number
and easily redial it later on. For
example, you can recall a busy or
unanswered number without manually dialing the digits. Your
phone system retains the saved number until you store a new one
in its place.
dialed for quick redialing.
Save Number Dialed saves in system memory a number you dial
up to 20 digits. The system remembers the number regardless of
whether the call was answered, unanswered or busy.
Unless your phone has a display, you must have a uniquely programmed Save Number Dialed Programmable Function Key to
use this feature. Check with your Communications Manager to
find out if you have this key.
To save the outside number you just dialed:
1.
Press SAVE or your Save Number Dialed key.
The system stores the number you just dialed.
To redial a saved number:
1. Press a line key to preselect a line for the call.
If you have a Save Number Dialed key, you can skip
this step and have the system select a line for you.
2.
162
Press DLSV or your Save Number Dialed key.
The stored number dials out.
If the outside line accessed is busy, you may be
able to dial 2 and wait for the line to become free.
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Selectable Display Messaging
While you’re away from
You can select a preprogrammed
Selectable Display Message for
telephone callers can
your extension. Your display telephone callers see the selected
receive personalized text
message when they call your
messages you set up.
extension. Selectable Display
Messaging provides you with personalized text messaging. For example, you can select the message, “GONE FOR THE DAY.” Any co-worker calling from a display telephone sees the message. Other than displaying your message, the call goes through normally.
your phone, display
There are 16 Selectable Display Messages (01-16), and each message can be up to 20 characters long. When your system is first
installed, you have the following standard messages (although they
may have been changed during installation):
Message Number . . . . . . . . .Message
01 . . . . . . . . . . . . . . . . .CALL
02 . . . . . . . . . . . . . . .BACK BY
03 . . . . . . . . . . .MEETING IN ROOM
04 . . . . . . . . . . . . .OUT TO LUNCH
05 . . . . . . . . . . .GONE FOR THE DAY
06 . . . . . . . . . . . . .ON VACATION
07 . . . . . . . . . . .ON BUSINESS TRIP
08 . . . . . . . . . . . . .IN A MEETING
09 . . . . . . . . . . . . . . .OUT UNTIL
10-16 . . . . . . . . . . . . . .Undefined
Using the instructions that follow (see step 3), you can easily
scroll through all your system’s messages to see which are most
helpful to you. You can append (add characters to) any message,
provided the total message does not exceed 20 characters. The
characters you add apply only to your own phone.
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Selectable Display Messaging
Selectable Display Messaging at your 22-Button or
34-Button Display Telephone
To select a Selectable Display Message:
1.
Press
and dial
Forwarding key.
OR
, or press your Call
Press PGM + CFWD . You see:
or press MORE + MSG . You see:
2.
Dial
3.
Dial the message number (01-16).
OR
Press
or
message numbers.
4.
Press
5.
Press
or
to scroll through the text of the
available messages.
OR
6.
164
to scroll through the available
to select the message.
Press
to program or append the message text.
Enter any additional digits.
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Selectable Display Messaging
The total number of digits/characters in the message cannot exceed 20. Use any valid characters,
digits or symbols (just as if you were entering a
Speed Dial or extension name). Refer to the table
below when entering digits.
7.
Press
.
DND flashes.
To cancel Selectable Display Messaging:
1.
Press
and dial
Forwarding key.
OR
Press
2.
, or press your Call
+ PGM + CFWD . You see:
Dial
, press
, or press NONE to cancel
Selectable Display Messaging.
DND goes out.
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Selectable Display Messaging
Selectable Display Messaging at your Super Display
Telephone
To select a Selectable Display Message:
1.
Press
and dial
Forwarding key.
OR
, or press your Call
Press PROGRAM + CALL FWRD . You see:
or press MESSAGE . You see:
2.
Dial
3.
Dial the message number (01-16).
OR
Press
or
message numbers.
166
to scroll through the available
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Selectable Display Messaging
4.
Press
5.
Press
or
to scroll through the text of the
available messages.
OR
6.
7.
to select the message.
Press
to program or append the message text.
Enter any additional digits.
The total number of digits/characters in the message cannot exceed 20. Use any valid characters,
digits or symbols (just as if you were entering a
Speed Dial or extension name). Refer to the table
below when entering digits.
Press
.
DND flashes.
To cancel Selectable Display Messaging:
1.
Press
and dial
Forwarding key.
OR
, or press your Call
Press PROGRAM + CALL FWRD . You see:
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Selectable Display Messaging
Dial
, press
, or press NONE to cancel
Selectable Display Messaging.
DND goes out.
2.
Entering Additional Characters
Use the following table when appending (adding digits/characters to) Selectable Display Messages.
Name Programming
Press a key the indicated number of times for desired character
Key
1 Time
2 Times
3 Times
4 Times
5 Times
‘
1
6 Times
7 Times
C
a
F
d
b
c
2
e
f
H
I
3
g
h
i
J
K
4
L
j
k
l
6
M
5
N
O
m
n
o
6
7
8
P
Q
R
S
p
q
r
T
U
V
t
u
v
8
9
W
X
Y
Z
w
x
y
0
space
:
0
1
&
-
/
2
A
B
3
D
E
4
G
5
#
Not used
*
Not used
8 Times
9 Times
s
7
z
9
After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.
Additional Name Programming Options
HOLD
Save name. In system programming, HOLD saves and exits name programming.
CONF
Exit name programming without saving name.
VOL Up
Scroll the cursor to the left.
VOL Dn
Scroll the cursor to the right.
MW
Put the cursor after the last entry.
LND
Delete the character under the cursor.
FLASH
Delete the character to the right of the cursor.
CLEAR
Clear the entire entry.
CHECK
Restore the previous entry,
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Selectable Display Messaging
– For Your Notes –
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Speed Dial
Use Speed Dial instead
Speed Dial gives you quick access
to frequently called numbers.
Instead of dialing a long telephone number to reach a client or customer, use Speed Dial.
Speed Dial also lets you store Intercom digits for quick access to
commonly used features.
of dialing long numbers.
There are two types of Speed Dial: System and Personal. Speed
Dial numbers can be up to 16 digits long, using 0-9, # and *.
Every Speed Dial can have a programmed name up to 16 characters long. The name shows in your telephone’s display as the
Speed Dial number dials out.
Speed Dial can store outside numbers and Intercom digits. This
capability to store Intercom digits provides you with “one-touch”
access to features you use most often. For example, you can have
a Personal Speed Dial bin that simplifies forwarding calls to
Voice Mail or a co-worker.
Pressing SP DIAL 1 or SP DIAL 2 at your 34-Button Super
Display telephone will show the first 10 characters of the name
for the associated Personal Speed Dial bin. If you don’t have
names programmed, your phone will show the first 10 digits of
the stored number instead.
System Speed Dial
System Speed Dial gives you and your co-workers access to the
same set of stored numbers. Your system can have up to 1000
System Speed Dial numbers, depending on how it was set up during installation. Check with your Communications Manager for
more about your System Speed Dial numbers.
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Speed Dial
To program a System Speed Dial number:
Normally, only attendants and supervisors can
store System Speed Dial numbers. Find out from
your Communications Manager if you can.
1.
2.
3.
4.
Press
OR
and dial
.
Press PGM + SPD .
Dial the system bin number (normally 200-299).
Press
.
Enter the line number you want the system to use when
dialing your stored number (e.g., 1 for line 1).
OR
Enter the line group number you want the system to use
when dialing your stored number (e.g., 90 for group 0).
OR
Press
if you want to enter Intercom codes.
5.
6.
Press
.
Enter the number you want to store (up to 16 digits long).
You can enter any combination of the digits 0-9, #
and *. To insert a pause in your Speed Dial number,
press MIC. To insert a Flash in your Speed Dial
number, press FLASH. These entries count as digits.
7.
8.
Press
.
Enter a name for the Speed Dial number.
See Entering Speed Dial names for more.
9.
Press
.
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Speed Dial
10. Repeat from step 2 to program another bin number.
OR
Press
to exit.
To dial a System Speed Dial number:
1.
2.
172
Press
and dial
.
Dial the system bin number (normally 200-299).
OR
Press a Programmable Function Key for System Speed
Dial bin.
The stored number dials out.
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Speed Dial
Personal Speed Dial
Personal Speed Dial provides 20 stored numbers just for your
own use. (If you have a DSS Console, the Personal Speed Dial
numbers on your console are the same as those on your phone.)
Your telephone has 10 Personal Speed Dial bin keys. Pressing
keys 1-10 accesses your first 10 Personal Speed Dial numbers
(701-710). Pressing DIAL and keys 1-10 accesses your second 10
Personal Speed Dial numbers (711-720).
If you have a 22-Button Standard or
22-Button Display Telephone, this is the
location of your 10 Speed Dial bin keys.
If you have a 34-Button Display
Telephone, this is the location of your 10
Speed Dial bin keys.
If you have a 34-Button Super Display
Telephone, this is the location of your 10
Speed Dial bin keys.
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Speed Dial
To program a Personal Speed Dial number:
1.
2.
Press
OR
+ a Personal Speed Dial key (for bins 11-20).
Press
.
Enter the line number you want the system to use when
dialing your stored number (e.g., 1 for line 1).
OR
Enter the line group number you want the system to use
when dialing your stored number (e.g., 90 for group 0).
OR
Press
174
.
Press PGM + SPD .
Dial the personal bin number (normally 701-720).
OR
Press a Personal Speed Dial key (for bins 1-10).
OR
Press
3.
4.
and dial
if you want to enter Intercom codes.
5.
6.
Press
.
Enter the number you want to store (up to 16 digits long).
You can enter any combination of the digits 0-9, #
and *. To insert a pause in your Speed Dial number,
press MIC. To insert a Flash in your Speed Dial
number, press FLASH. These entries count as digits.
7.
8.
Press
.
Enter a name for the Speed Dial number.
See Entering Speed Dial Names on page 176 for
more.
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Speed Dial
9. Press
.
10. Repeat from step 2 to program another bin number.
OR
Press
to exit.
To dial a Personal Speed Dial number:
1.
2.
Press
and dial
.
Dial the personal bin number (normally 701-720).
OR
Press a Personal Speed Dial key (for bins 1-10).
OR
Press
+ a Personal Speed Dial key (for bins 11-21).
OR
Press a Programmable Function Key for Personal Speed
Dial bin.
The stored number dials out.
To dial a Personal Speed Dial number if you have a
34-Button Super Display telephone:
1.
2.
Press SP DIAL 1 (for bins 701-710) or SP DIAL 2 (for
bins 711-720).
Press a Personal Speed Dial bin key.
The stored number dials out.
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Speed Dial
Entering Speed Dial Names
Use the following table when entering Speed Dial names.
Name Programming
Press a key the indicated number of times for desired character
Key
1 Time
2 Times
3 Times
4 Times
5 Times
‘
1
6 Times
7 Times
C
a
F
d
b
c
2
e
f
H
I
3
g
h
i
J
K
4
L
j
k
l
6
M
5
N
O
m
n
o
6
7
8
P
Q
R
S
p
q
r
T
U
V
t
u
v
8
9
W
X
Y
Z
w
x
y
0
space
:
0
1
&
-
/
2
A
B
3
D
E
4
G
5
#
Not used
*
Not used
8 Times
9 Times
s
7
z
9
After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.
Additional Name Programming Options
HOLD
Save name. In system programming, HOLD saves and exits name programming.
CONF
Exit name programming without saving name.
VOL Up
Scroll the cursor to the left.
VOL Dn
Scroll the cursor to the right.
MW
Put the cursor after the last entry.
LND
Delete the character under the cursor.
FLASH
Delete the character to the right of the cursor.
CLEAR
Clear the entire entry.
CHECK
Restore the previous entry,
User Programmable Feature
#SP
Program Personal and System Speed Dial Numbers. See
User Programmable Features at the end of this guide
for more.
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Split
Switch between active
With Split, you can split (alternate)
between your current call and a
the calls together.
new call. Split lets you easily alternate between the calls without
joining (Conferencing) your callers together.
calls without Conferencing
Split requires a uniquely programmed Split Programmable
Function key. Check with your Communications Manager to find
out if you have this type of key.
To Split between your current Intercom call and a new
Intercom call:
1.
2.
3.
Press
to place your current Intercom call on Hold,
then hang up.
Place or answer Intercom call.
Press your Split key to switch between your two
Intercom calls.
To Split between your current outside call and an Intercom
call:
1.
2.
3.
Press
to place outside call on Hold, then hang up.
Place or answer waiting Intercom call.
Press your Split key to switch between your Intercom
call and the outside call.
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Split
To Split between your current Intercom call and an outside
call:
1.
2.
3.
Press
to place your current Intercom call on Hold.
Place or answer outside call.
Press your Split key to switch between your two calls.
To Split between your current outside call and a waiting
outside call:
1.
2.
3.
178
Press
to place your current outside call on Hold,
then hang up.
Place or answer a new outside call.
Press your Split key to switch between your two calls.
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Tandem Trunking
Join two callers in
Tandem Trunking (Unsupervised
Conference) allows you to join
call and let their
two outside callers in a
line-to-line Conference. You can
conversation continue.
then drop out of the call, leaving
your callers in an unsupervised Conference. You are no longer
part of the conversation. The Conference continues until either
outside party hangs up. Find out from your Communications
Manager if you are able to set up an Unsupervised Conference.
Conference, leave the
To set up a tandem call (Unsupervised Conference):
1. Place or answer an outside call.
2.
3.
Press
or CONF .
Place or answer another outside call.
4.
5.
Press
or CONF to set up the Conference.
Hang up.
If the outside lines disconnect when you hang up in
this step, you do not have Tandem Trunking capability.
You can optionally press HOLD to place the
Conference on Hold. Your callers hear Music on Hold
(if installed) while waiting on Hold. Just press a line
key then CONF again to reinstate the Conference.
To disconnect a tandem call (using Forced Trunk
Disconnect):
1. Press line key for busy line.
OR
Press
and dial the line’s Direct Line Access code
(e.g., 101 for line 1).
2.
Dial # or press DISC to disconnect the line.
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Tandem Trunking
To Barge In on a tandem call:
1.
Use this procedure to rejoin a Conference already
in progress.
Press line key for busy line.
OR
Press
and dial the line’s Direct Line Access code
(e.g., 101 for line 1).
2.
Dial
or press BARG .
Time and Date
The time and date shows
The time and date appear on
all telephone displays in your
system. Follow the User
Programmable Feature steps referenced below if you need to reset
the system time and date (e.g., after the Daylight Savings Time
change).
on all telephone displays.
User Programmable Feature
#TD
Change your system’s time and date. See User
Programmable Features at the end of this guide for more.
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Transfer
Send the outside call you
Transfer permits you to send your
active outside call to a co-worker,
Ring Group, UCD Hunting Group
or Voice Mail. With Transfer, you can quickly send a call to the
desired co-worker. A call you Transfer automatically recalls to
you if not picked up at the Transfer destination. If you don’t
answer the recall, the call will ring other co-workers or the attendant. This assures that you do not lose or inadvertently abandon
your transfers.
are on to a co-worker.
Your telephone system allows the following types of transfers:
Screened Transfer
With Screened Transfer, you announce the call to the destination before hanging up to complete the Transfer.
● Unscreened Transfer
With Unscreened Transfer, you Transfer the call without
making an announcement.
● Handsfree Transfer
Use Handsfree Transfer to send an outside call to a co-worker’s speakerphone. This allows your co-worker to converse
with the transferred caller just by speaking toward their
phone — without lifting the handset.
●
To Transfer your call:
1. Do not hang up.
2.
3.
Press
.
Dial your co-worker’s extension.
OR
Press a DSS key.
OR
Dial a Ring Group or UCD Hunting Group master number.
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Transfer
4.
Announce the call to make a Screened Transfer.
OR
Press the flashing line key to return to your call if your
co-worker doesn’t want it (i.e., rejects the call).
OR
Hang up to send the call through unscreened.
The call will recall to you if unanswered at the
destination.
To Transfer your call to a co-worker’s mailbox:
1. Do not hang up.
2.
3.
Press
.
Dial your co-worker’s extension.
4.
5.
Press
Hang up.
or MBOX .
To Transfer a call to a co-worker’s speakerphone:
1.
While on an outside call, press
and dial your
co-worker’s extension number
OR
Press the Hotline key for your co-worker.
– Listen for 2 beeps. (This means that your Transfer
announcement has voice-announced at your
co-worker’s phone.)
– If your co-worker’s phone is set up to ring instead of
voice-announce, you cannot use Handsfree Transfer.
2.
Press
to send the call directly to your co-worker’s
speakerphone.
OR
Press
to get Intercom dial tone and select another
co-worker for the Transfer.
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Transfer
Transfer Recall
Your telephone display can show the type of call recalling, as well
as which co-worker initially transferred the call.
Following are the displays you see at your phone when a transferred
call is recalling. In the first example, the call was transferred by
extension 301 (which does not have a name). In the second example,
the call was transferred by extension 300 (which has the name
ATTENDANT).
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Trunk (Line) Queuing and Callback
When all outside lines are
busy, Line Queuing lets
you wait in line for a line
to become free.
—
Line Callback will
Line Queuing permits you to
queue (wait in line) on hook for a
busy line or line group to become
free. The system will connect you
as soon as the line is available.
You do not have to manually retry
the line later.
automatically call you back
After queuing for a line, you just
hang up to convert your Line
Queue into a Line Callback. When
the line becomes free, the system automatically recalls your phone.
As soon as you lift the handset, you connect to the outside line.
when a line is available.
You can leave a Line Callback request for many outside lines.
The system processes your requests as the lines become free. In
addition, you and your co-workers can leave a Callback request
for the same line. The system processes these requests on a
first-in/first-out (FIFO) basis.
If you leave a Line Callback request and fail to answer when
Callback rings your phone, the system cancels the Callback.
Line Queuing Priority
You may have Line Queuing Priority enabled for your telephone.
If you do, when you queue for a busy line Line Queuing will connect you before your co-workers that don’t have priority. Your
Communications Manager can can tell you if you have Line
Queuing Priority.
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Trunk (Line) Queuing and Callback
To queue for a busy line:
1. Press line key for busy line.
OR
Press
and dial the line’s Direct Line Access code
(e.g., 101 for line 1).
2.
3.
Dial
; do not hang up.
When the line becomes free, you automatically connect.
When you hear dial tone from the line, you can
place your call again.
To leave a Line Callback for a busy line:
1. Press line key for busy line.
OR
Press
and dial the line’s Direct Line Access code
(e.g., 101 for line 1).
2.
3.
Dial
or press CLBK , then hang up.
When the line becomes free, the system automatically
calls you back.
If you answer within 4 rings, you hear dial tone
from the outside line.
If you don’t answer the Callback ring, your phone
system cancels the Callback.
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User Programmable Features
Set up your telephone to
The User Programmable Features
allow you to customize your telephone to work just the way you
requirements..
want. You’ll no longer have to rely
on your System Administrator or
Communications Manager to set up your phone.
meet your own unique
Using the chart on the next page, the User Programmable
Features let you customize the following features:
● Headset Mode
● Hotline Key Assignment
● Off Hook Signaling (Setup)
● Paging (Incoming)
● Prime Line Assignment
● Programmable Function Key Assignment
● Programmable Function Key Ringing (for Call Coverage
Keys, Group Call Pickup Keys, and Line Keys)
● Programmable Idle Menu Soft Keys (Super Display)
● Ringing Line Preference
● Speed Dial Bin Setup (Personal and System)
● Time and Date
● Voice Announce (for incoming Intercom calls)
● Voice Over
Note: The ability to use certain User Programmable Features may
be restricted by your telephone’s programmed Access Level.
Check with your Communications Manager if you need to use a
User Programmable Feature that is restricted.
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User Programmable Features
User Programmable Features
To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y, then SPK to
hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to the attendant.
Feature
Mnemonic
Numeric
Operation
Call Forwarding Clear All
#CC
#22
#CC + Y to clear (cancel) forwarding or N to exit without clearing +
SPK to hang up.
Headset Mode
#HS
#47
#HS + Y to enable or N to disable + SPK to exit.
Hotline
#HL
#45
#HL + Press flashing Hotline key + Enter extension for new Hotline
partner + HOLD + Program another Hotline key or SPK to exit.
Off Hook Signaling
#OHS
#647
#OHS + Select mode (C=Outside line, I=ICM, D=Hotline) + Select
option (see below) + SPK to exit.
Outside line options: C=Camp On tone, O=Off Hook Ringing, 0 = None
Intercom options: C=Camp On, V=Voice Over, 0=None
Hotline Options: C=Camp On, V=Voice Over, 0=None,
Paging (Incoming)
#VP
#87
#VP + Y to enable or N to disable + SPK to exit.
Prime Line Assignment
#PLA
#752
#PLA + Press one of your flashing programmable keys or ICM +
SPK to exit.
Programmable Function
Key Assignments
#KP
#57
#KP + Press key you want to program + HOLD + ICM + Press VOL
or VOL ▼ to select key option + HOLD + (Enter any additional
data if required1 + HOLD) + Press VOL ▲ or VOL ▼ to select another
key to program, or CONF + SPK to exit.
▲
1
To set up a Night (System Mode System) key, press CLEAR instead
of entering additional data.
#RAC
#722
Call Coverage Keys: #RAC + Call Coverage Key repeatedly to select
ringing mode + SPK to exit.
Call Coverage Keys flash as follows: Lamp only=On red, Immediate
ring=On green, Delay ring=Fast flash green.
#RAL
#725
Outside Line Keys: #RAL + Line Key repeatedly to select ringing
mode + SPK to exit.
Line keys flash as follows: Lamp only=On red, Immediate ring=On
green, Delay ring=Fast flash green, Night ring=Slow flash green.
#RAP
#727
Group Call Pickup Keys: #RAP + Group Call Pickup Key repeatedly
to select ringing mode + SPK to exit.
Group Call Pickup Keys flash as follows: Lamp only=On red, Immediate ring=On green, Delay ring=Fast flash green.
Programmable Idle Menu
Soft Keys (Super Display)
#SM
#76
Press the soft key you want to program (or press Vol ▲ or Vol ▼ to
scroll through the keys) + HOLD + ICM + Vol ▲ or Vol ▼ to select
key option + HOLD + CONF + SPK to exit.
Ringing Line Preference
#RLP
#757
#RLP + Y to enable or N to disable + SPK to exit.
Speed Dial, Personal
#SP
#77
#SP + Press bin key (for bins 701-710) or DIAL then bin key (for bins
711-720) + HOLD + Dial outside line (e.g., 1), Line group (e.g., 9098), or ICM for Intercom feature + HOLD + Number to store + HOLD
twice + Name + HOLD + Press another bin key or SPK to exit.
Speed Dial, System
#SP
#77
#SP + Dial System Speed Dial bin number (e.g., 200) + HOLD +
Dial outside line (e.g., 1), Line group (e.g., 90-98), or ICM for Intercom feature + HOLD + Number to store + HOLD twice + Name +
HOLD + Dial another System Speed Dial bin or SPK to exit.
Programmable Function
Key Ringing
#*#*
System Program Access
#*#* + Enter programming password.
Time and Date
#TD
#83
#TD + Enter time in 24-hour clock using hours (2 digits), minutes (2
digits) and seconds (2 digits) + HOLD + Enter date using month (2
digits), day (2 digits) and year (4 digits) + HOLD + SPK to exit.
Intercom Voice Announce
(for incoming Intercom calls)
#VA
#82
#VA + V for voice announce or R for ring + SPK to exit.
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Voice Mail
End the frustration of
missed calls, inaccurately
written messages and
telephone tag.
Your system may use an IntraMail,
UltraMail, or NVM-Series Voice
Mail with Automated Attendant
system. Voice Mail provides comprehensive voice messaging capability as well as a sophisticated Automated Attendant, including:
● Automated Attendant
Automated Attendant automatically answers your system’s
incoming calls. After listening to a customized Automated
Attendant greeting, callers to your company can dial a system
extension or use Voice Mail.
● Leaving a Message
When you call a co-worker who doesn’t answer, is busy on
the phone or in Do Not Disturb, you can easily leave them a
voice message in their mailbox. There is no need for you to
call back later.
● Call Forwarding to Voice Mail
When you forward your calls to Voice Mail, calls to your
phone go to your Voice Mail mailbox. Your callers then leave
you a voice message instead of calling back later. You can
enable forwarding for all calls immediately, for unanswered
calls, or for calls to your phone when you are busy.
● Transferring to Voice Mail
You can Transfer a call to your mailbox or a co-worker’s
mailbox. After the Transfer goes through, your caller will
hear your co-worker’s entire greeting and can leave a message in the mailbox.
● Conversation Record
While on a call, you can have Voice Mail record your conversation. You just press your uniquely programmed Conversation
Record key or a soft key. Once recorded, Voice Mail stores the
conversation as a new message in your mailbox. After calling
your mailbox, you can save, edit or delete the recorded conver-
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Voice Mail
●
●
●
sation. (Check with your Communications Manager to see if
you have Conversation Record capability.)
You can also have Conversation Record keys for a co-worker’s mailbox. While on a call, you can press the key to record
your conversation directly into the corresponding mailbox
Personal Answering Machine Emulation
You can have your idle telephone emulate a personal answering machine. This lets Voice Mail screen your calls, just like
your answering machine at home. If activated, your incoming
calls route to your mailbox. Once your mailbox answers, you
hear two alert tones followed by your caller’s incoming message. You can then:
- Let the call go through to your mailbox.
- Intercept the call.
Message Center Mailbox
A Message Center Mailbox is a mailbox shared by more than
one co-worker. You access the Message Center by pressing a
Message Center key on your phone. (Ask your Communications
Manager if you have this key.) Press the key to:
- Listen to the messages stored in the Message Center mailbox.
- Transfer calls to the Message Center mailbox.
- Use many other Voice Mail features.
A Message Center Mailbox may help you if you work closely
with a group of co-workers. For example, your group’s supervisor can send important messages to the shared Message
Center Mailbox, and members of your group can review them
as time allows.
Interactive Soft Key Shows New Messages
Your soft keys show the number of new messages in your mailbox. For example, if you have 2 new messages in your mailbox,
your Voice Mail soft key shows VM02 (display telephone) or
V-MAIL 02 (34-Button Super Display telephone). The new message count resets to 00 as soon as you call your mailbox
(regardless of whether you listened to your new messages). The
message count returns when you get new messages.
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Voice Mail
Calling Your Mailbox
To call your mailbox:
Your MW key and Ring/Message lamp flash fast
when you have new messages in your mailbox.
1.
Press VM00 or V-MAIL 00 .
OR
Press
OR
2.
3.
.
Press
, then dial the Voice Mail master number
(e.g., 700) followed by your mailbox number.
Your mailbox number is normally the same as
your extension number. You may optionally dial a
co-worker’s mailbox — or use this procedure to call
your mailbox from a co-worker’s phone.
Lift handset for privacy.
If requested by Voice Mail, enter your security code.
Your Ring/Message lamp will go out after you
call your mailbox.
Your MW key will be on while you are connected
to your mailbox.
To hang up after calling your mailbox:
1.
190
Press
.
Your MW key will go out.
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Voice Mail
Leaving a Message
To leave a message in the mailbox of an unanswered
extension:
The extension you call can be busy, in Do Not
Disturb, or unanswered.
1.
or MSG .
The Voice Mail system will prompt you to leave a
message.
Press
Forwarding Calls to your Mailbox
To activate or cancel Call Forwarding:
1.
2.
Press
OR
and dial
.
Press PGM + CFWD .
Dial the Call Forwarding type:
0 = Cancel forwarding
2 = Busy/No Answer
4 = Immediate
6 = No Answer
3.
Press
4.
Press
to forward to Voice Mail.
to hang up.
Your DND key is on while your calls are forwarded.
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Voice Mail
Transferring Calls to a Mailbox
To Transfer your active call to a mailbox:
Method A
1.
2.
Press
.
Dial the number of the mailbox to receive the Transfer
(e.g., 301 for extension 301).
This number can be your mailbox number (if
you’re away from your desk) or a co-worker’s mailbox number.
3.
Press
4.
Press
or MBOX .
to hang up.
Voice Mail will prompt your caller to leave a
message in the mailbox you selected.
Method B
1.
Press
.
2.
Press DSS key for co-worker’s extension +
3.
Press
.
to hang up.
Voice Mail will prompt your caller to leave a
message in the mailbox you selected.
Method C
192
1.
Press keyset or DSS Console Hotline key.
2.
Press
3.
Press
.
to hang up.
Voice Mail will prompt your caller to leave a
message in the mailbox you selected.
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Voice Mail
Conversation Record
To record your active call in your mailbox:
Only one party on a call can use Conversation
Record at any one time. This includes Intercom calls
and Conference calls.
1.
Press
REC
or your Voice Mail Record key.
Your Record key lights green while your system calls
your mailbox. Once recording begins, the key flashes
fast and you hear the voice prompt, “Recording.”
You can also have a Record key on your DSS
Console. It lights red while the system calls your
mailbox and flashes fast once recording begins.
To stop Conversation Record:
1.
Press
.
Personal Answering Machine Emulation
To activate Personal Answering Machine Emulation from
your 22-Button or 34-Button Telephone:
1.
Press
and dial
Forwarding key.
OR
, or press your Call
Press PGM + CFWD . You see:
2.
Dial
or press MORE + AME . You see:
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Voice Mail
Dial
or press
ALL
to forward all calls.
OR
Dial
or press TRNK to forward just outside calls.
Your DND key flashes.
To cancel Personal Answering Machine Emulation at your
22-Button or 34-Button Telephone:
1.
Press
and dial
Forwarding key.
OR
Press
2.
194
PGM
, or press your Call
+ CFWD . You see:
Dial
, press
, or press NONE to cancel forwarding.
Your DND key goes out.
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Voice Mail
To activate Personal Answering Machine Emulation from
your Super Display Telephone:
1.
Press
and dial
Forwarding key.
OR
, or press your Call
Press PROGRAM + CALL FWRD . You see:
2.
Dial
or press ANS MACHINE . You see:
Dial
or press
ALL
to forward all calls.
OR
Dial
or press TRUNK ONLY to forward just outside calls.
Your DND key flashes.
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Voice Mail
To cancel Personal Answering Machine Emulation at your
Super Display Telephone:
1.
Press
and dial
Forwarding key.
OR
, or press your Call
Press PROGRAM + CALL FWRD . You see:
2.
Dial
, press
, or press NONE to cancel forwarding.
Your DND key goes out.
When Answering Machine Emulation broadcasts your caller’s
message, you can:
●
●
●
196
While you are listening to the broadcast, SPK flashes and MW lights steadily on,
Do nothing to have the caller’s message automatically
recorded in your mailbox.
OR
Press SPK or lift the handset to intercept the call.
If your extension is in the headset mode, you can
only press SPK.
Press MW to switch to the Call Screening mode (see the
next page).
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Voice Mail
To intercept the call (and stop recording the message):
●
Press ANSWER (ANSW) or flashing MW.
To screen your caller’s message as your mailbox records it:
●. Press
SCREEN (SCRN) .
— To intercept the call (and stop recording the message):
Press ANSWER (ANSW) , or
Press SPK, or
Lift the handset, or
Press MW.
— To continue listening to your caller’s message as it is
being recorded:
Do nothing.
— To exit Call Screening and allow the message to continue
recording in private:
Press EXIT .
— To use another feature or process another call:
Press any other feature key.
To exit Call Screening and allow the message to continue
being recorded in private:
●
Press EXIT .
To use another feature or process another call:
● Lift the handset, or
Press SPK, or
Press any other feature key.
Call Screening is only functional while the telephone is on-hook.
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Voice Mail
Checking Your Messages
To check your messages:
1.
Press
.
You see: Number of MSG = n (where n is the
number of new messages in your mailbox).
Message Center Mailbox
The Message Center key flashes fast (green) when
there are new messages not listened to in the
Message Center mailbox.
To call the Message Center:
1.
2.
3.
Press
or lift the handset.
Press the Message Center key.
If requested by Voice Mail, enter the security code for
the Message Center mailbox.
To Transfer a call to the Message Center:
1. When on an Intercom or outside call, press the Message
Center key.
2. Hang up.
Your caller will be prompted to leave a message
in the Message Center mailbox.
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Voice Mail
– For Your Notes –
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Voice Over
Get through to a
Voice Over lets you get through to
a co-worker busy on a handset
handset call — without
call. With Voice Over, the person
you call hears an alert tone folinterrupting their call.
lowed by your voice. They can
respond to you without being
heard by their original caller. They can also easily switch between
you and their first caller.
co-worker busy on a
Voice Over could help a lawyer, for example, waiting for an urgent
call. While on a call with another client, the lawyer’s paralegal
could announce the urgent call as soon as it comes in. The lawyer
could then give the paralegal instructions on how to handle the situation — all without the original client hearing the conversation.
To initiate a Voice Over to a busy extension:
You can only leave a Voice Over if you hear
busy/ring tone.
1.
Dial
or press VOVR .
You hear two beeps, then you can speak with your
co-worker.
To respond to a Voice Over alert tone at your extension:
You hear two beeps while on a handset call.
1.
200
Press and hold
.
Release your MIC key to talk to your initial caller.
You can repeat this procedure as long as the Voice
Over initiator doesn’t hang up.
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Volume and Contrast Control
Adjust the volume of your
You can easily adjust the volume
of your phone and the contrast of
the display. The volume and disphone’s display contrast.
play settings you make are
“remembered” by the system in
the event of a power down or system reset.
call, as well as your
Volume Control
Your telephone provides individual 7-step volume controls for the
following features while they are active:
– Intercom handset calls
– Intercom Handsfree calls
– Outside call handset calls
– Outside call Handsfree calls
– Paging (receive volume)
– Background Music
– Ringing
Using the Volume Control Soft Keys
You can additionally use your telephone’s soft keys to adjust the volume of your on-hook ringing, off-hook ringing and Paging (receive).
To adjust the ringing, off-hook ringing or incoming Page
volume at your 22- button or 34- button telephone:
1.
While your phone is idle, press PGM. You see:
2.
Press MORE. You see:
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Volume and Contrast Control
3.
Press VOL. You see:
4.
Press the key for the type of volume you want to adjust:
– RING = Ringing
– OFHK = Off-hook ringing
– PAGE = Page announcements (incoming)
You see (ringing shown):
5.
Press
or
to adjust the selected volume.
– The number to the right of the display indicates the
current setting (1-7).
To adjust the ringing, off-hook ringing or incoming Page
volume at your Super Display telephone:
202
1.
While your phone is idle, press PROGRAM. You see:
2.
Press VOLUME. You see:
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Volume and Contrast Control
3.
Press the key for the type of volume you want to adjust:
– RING = Ringing
– OFF-HK RING = Off-hook ringing
– PAGE = Page announcements (incoming)
You see (ringing shown):
4.
Press
or
to adjust the selected volume.
– The number to the right of the display indicates the
current setting (1-7).
Contrast Control
Press
or
while your 22-button or 34-button display telephone is idle to adjust the display contrast. There are 7
steps in this adjustment. Note that Contrast Control is not available if you have a Super Display telephone.
203
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Walking Class of Service
Use your Toll Restriction
Walking Class of Service allows
you to temporarily implement
co-worker’s phone.
your Toll Restriction and Class of
Service settings at a co-worker’s
phone. You would normally do this to override dialing restrictions
at a telephone. For example, if you are an executive with an unrestricted phone you can walk to any phone in the building, implement Walking Class of Service, and dial without restriction. After
the phone goes idle, Walking Class of Service remains in effect
for 10 seconds. This permits you to make multiple calls before the
phone returns to its normal restrictions. Ask your
Communications Manager if you can use Walking Class of
Service.
and Class of Service at a
To enable Walking Class of Service at a co-worker’s extension:
1.
Press
.
2.
Dial
.
At a 22- or 34-Button Display Telephone, you see:
At a Super Display Telephone, you see:
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Walking Class of Service
3.
Enter your own extension number +
.
When entering an extension or PIN number:
- CLEAR erases your entire entry.
- LND backspaces over (erases) the last digit entered.
At a 22- or 34-Button Display Telephone, you see:
At a Super Display Telephone, you see:
4.
5.
Enter your PIN number +
.
If your extension does not have a PIN number, turn
to Entering or Changing Your PIN Number on page
96. You must have a PIN number to use this feature.
If your extension does not have Walking Class of
Service capability, you will hear error tone.
Place any call or use any feature allowed by your Toll
Restriction and Class of Service settings.
You can place additional calls. Walking Class of
Service will automatically deactivate after 10 seconds.
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– For Your Notes –
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Your Super Display Telephone
80000 - 71
CHECK
CLEAR
LINE 1
LINE 2
LINE 3
LINE 4
LINE 5
LINE 6
LINE 7
LINE 8
LINE 9
LINE 10
LINE 11
LINE 12
For Attendants:
Key 11=Night Key
Key 24=Operator Call Key
Keys 13-24 are undefined
for non-attendants in DS2000.
ABC
DEF
1
2
3
GHI
JKL
MNO
4
5
6
PQRS
TUV
WXYZ
7
8
9
OPER
MW
ICM
FLASH
DND
DIAL
MIC
LND
SPKR
Keys 7-24 are undefined for
non-attendants in DS1000.
0
VOL
●
●
●
CONF
HOLD
The Ring/Message Lamp at the top of your telephone flashes slowly green while a call
rings your telephone, blinks green if you have new Caller ID calls, and flashes red for
new Voice Mail messages or Message Waiting.
Your key assignments may be different than shown. Ask your Communications Manager.
See the inside front cover of this guide for an illustration of the 34-Button Display telephone.
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NEC Unified Solutions, Inc.
4 Forest Parkway, Shelton, CT 06484
TEL: 203-926-5400 FAX: 203-929-0535
www.necunifiedsolutions.com
*80000MFH08*
80000MFH08
December 10, 2004
Printed in U.S.A.
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