Print version: Reclamation process, mailing label and Warranty claim form

Print version: Reclamation process, mailing label and Warranty claim form
www.osram.com
Light is OSRAM
Warranty claim?
Did you experience a defect during the guarantee period?
We are sorry because this does not coincide with our quality standards.
To resolve the problem, you can of course approach your dealer
– or optionally you may contact us.
In the latter case, it takes just five simple steps to get a replacement:
1.
ack the lamp securely for transport. Use the original packaging
P
if you still have it. Just wrap a few pages of newspaper around the
lamp to provide some protection.
2.
Include the receipt or invoice in the package (either the original
or a copy) if you still have it.
3.
lace the completed customer complaint form (or a legibly written
P
letter that contains your address, telephone number and a brief
description of the problem) into the carton.
4.
eal the package and address it to us.
S
You will find the address for returns in your country on this list.
5.
Send
the package to us – please affix correct postage.
We will take care of the problem as quickly as possible!
€,-
who
why
Sen
der
To AM
OSR
Do you have questions?
E-Mail: [email protected]
✂
For returns related to an OSRAM warranty claim, please use this address label.
Sender
Please
stamp
properly
To
OSRAM
www.osram.com
Light is OSRAM
Warranty claim form / guarantee
for non-commercial customers
Please send together with the defective light source (lamp) to OSRAM – go here to obtain the address in your country.
Second name / first name:
Street:
Zip Code / City:
Country:
Telephone number:
Email:
OSRAM has already been contacted.
on:
with:
Processing number:
Type of lamp:
Amount:
pieces
Reason for complaint:
Date of initial use:
Operational environment
Date of defect:
(optional):
Room / application:
(living room, hallway, outside area, etc.)
Number of operating hours / days approximate:
hours
Switching frequency / days approximate:
times
Switching by:
Light switch, on / off Dimmer
Motion sensor Time switch
Photoelectric switch
Other:
Number of light sources per luminaire:
Additional information
pieces
(optional):
(unusual temperatures, vibrations, high humidity, voltage level, etc.)
An excerpt from the guarantee’s terms and conditions:
(For details, see http://www.osram.com/guarantee)
Should a lamp covered by the OSRAM guarantee become defective during the warranty period, the buyer shall receive a free
replacement. To receive the replacement, the buyer should send the defective lamp and a copy of the receipt in a package with
sufficient postage to OSRAM. The guarantee does not cover commercial uses and applies only to Europe. Statutory guarantee
claims are not affected by this guarantee and shall apply independent from it and in parallel.
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