Wyse D Class D50D, D90D7, D90DW Thin Client Installation Guide
Below you will find brief information for thin client D Class D50D, thin client D Class D90D7, thin client D Class D90DW. These thin clients can be converted to Xenith Pro 2 firmware using Wyse USB Firmware Tool. After conversion you can get access to Xenith Pro 2 software updates from your My Downloads page in the Wyse Self-Service Center. You can also register your product and activate maintenance.
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Installation Guide
Wyse
®
D Class Conversion to Xenith Pro 2
Wyse
®
USB Firmware Tool
TM
Release 1.20
Products: D50D, D90D7, D90DW
Issue: 111313
PN: 883887-36L Rev. A
Copyright Notices
© 2013, Wyse Technology LLC. All rights reserved.
This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit, transcribe, store in a retrieval system, or translate into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this publication without express written permission.
End User License Agreement (“License”)
A copy of the Wyse Technology End User License Agreement is included in the software and provided for your reference only. The License at http://www.wyse.com/license as of the purchase date is the controlling licensing agreement. By copying, using, or installing the software or the product, you agree to be bound by those terms.
Trademarks
The Wyse and PocketCloud logos and Wyse and PocketCloud are trademarks of Wyse Technology LLC. Other product names mentioned herein are for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. Specifications subject to change without notice .
Restricted Rights Legend
You acknowledge that the Software is of U.S. origin. You agree to comply with all applicable international and national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end-user, end-use and country destination restrictions issued by U.S. and other governments. For additional information on exporting the Software, see http://www.microsoft.com/exporting .
Ordering Information
For availability, pricing, and ordering information in the United States and Canada, call 1-800-GET-WYSE
(1-800-438-9973) or visit us at wyse.com. In all other countries, contact your sales representative.
Contents
1
Introduction
Related Documentation and Services 2
2
Converting Wyse D Class to Xenith Pro 2
3
USB Keys - Troubleshooting Boot Issues 10
SanDisk Cruiser Flash Drives - Troubleshooting Partition Issues 10
iv
Contents
This page intentionally blank.
1
Introduction
This guide provides the instructions you need to install and use Wyse
®
USB Firmware
Tool
TM
to convert the following Wyse D class thin clients to Xenith Pro 2:
• D10D • D50D • D90D7 • D90DW
WARNING: Xenith Pro 2 v2.0_104 conversion Does Not support:
• Wireless (after conversion, Wireless will not work on Wireless devices).
·
No support for the Intel or Atheros wireless chipsets that are included in devices running Windows and Linux operating systems.
·
If you require Wireless, you can purchase a D10D IW (PN#909638-51L).
• TPM functionality (after conversion, TPM will not work on TPM devices).
IMPORTANT: Upon first access to a Xen Desktop session, the D90 units had audio configuration issues. The default Global Connections settings excluded audio device redirection and used default ICA Audio Quality. The result was sound echo. After Global settings were configured to exclude nothing and Audio Quality was changed to High and the unit was power cycled (Off/On), the audio response worked without issue.
Kit Contents
The conversion kit includes:
• 1 Year Xenith Pro 2 Maintenance (you will receive an email from Wyse or your reseller with full instructions)
• Conversion Software Assembly DVD-ROM
• Wyse Conversion Labels (you must attach a Wyse label to each converted thin client)
Figure 1 Kit contents
The Conversion Software Assembly DVD-ROM contains:
•
A PDF of this Reference Guide
•
Wyse USB Firmware Tool Release 1.20
2
Chapter 1
• D Class Xenith Pro 2 Conversion Image folder containing the following files:
·
bios.img
·
commandsXml.xml
·
par1.img
• D Class Xenith Pro 2 3.0D BIOS Image folder containing the following files:
·
bios.img
·
commandsXml.xml
Wyse Technical Support
To access Wyse technical resources, visit http://www.wyse.com/support . If you still have questions, you can submit your questions using the Wyse Self-Service Center at http://support.wyse.com/selfservice.html
or call Customer Support at 1-800-800-WYSE
(toll free in U.S. and Canada). Hours of operation are from 6:00 A.M. to 5:00 P.M. Pacific
Time, Monday through Friday.
To access international support, visit http://www.wyse.com/global .
Related Documentation and Services
Fact Sheets containing the features of hardware products are available on the Wyse Web site. Go to http://www.wyse.com/products and use the Cloud clients tab to locate and download the Fact Sheet for your hardware product.
Administrator and other documentation for your cloud client model are available at: http://www.wyse.com/manuals .
Wyse Online Community
Wyse maintains an online community where users of our products can seek and exchange information on user forums. Visit the Wyse Online Community forums at: http://community.wyse.com/forum .
2
Converting Wyse D Class to Xenith
Pro 2
This chapter includes the requirements and procedures you need to install and use Wyse
®
USB Firmware Tool
TM
to update your thin client to Xenith Pro 2 firmware.
TIP: The purpose of the Wyse USB Firmware Tool is to configure a bootable USB key for device firmware. In the following procedures, you will create two configured USB keys containing the firmware contents that you need, and then boot from these configured USB keys on the thin clients you want to convert to push the contents of the USB key onto these target devices.
EXTREEMLY IMPORTANT: You must perform the steps to create and use the two configured USB keys on each thin client as noted. You cannot completely convert one thin client and then use the USB Firmware Tool to pull and push that image to your other thin clients.
Requirements
• Windows Server 2008 R2 SP1
• Windows 7 Enterprise (32-bit and 64-bit)
• Windows 7 Ultimate (32-bit and 64-bit)
• 2 USB Keys:
·
USB 2.0 only
•
Each USB key size should be 16 GB (see also "USB Keys - Troubleshooting Boot
CAUTION: During the USB key configuration process the USB keys will be reformatted.
4
Chapter 2
Procedures
IMPORTANT: Complete the following procedures as an administrator (administrator privileges are required).
Step 1: Copy the D Class Xenith Pro 2 Conversion Image Folder and D Class Xenith Pro 2
3.0D BIOS Image Folder to Your Local Hard Drive
Navigate to the D Class Xenith Pro 2 Conversion Image folder and the D Class Xenith Pro
2 BIOS Update Image folder (contained on the Conversion Software Assembly
DVD-ROM) and copy them to your local hard drive.
Step 2: Install Wyse USB Firmware Tool v1.20.0.1
1. Navigate to the Wyse USB Firmware Tool v1.20.0.1_GA.exe (contained on the
Conversion Software Assembly DVD-ROM) and double-click it to execute the file and open the WinZip Self-Extractor dialog box.
2. Enter the destination folder you want (for example, C:\USB FT v 1-20-0-1) in the Unzip
to folder box, and then click Unzip to extract all files from the Wyse USB Firmware
Tool v1.20.0.1_GA.exe file into the folder. The default directory for the extracted files is
C:\USB FT v 1-20-0-1.
CAUTION: It is not recommended to use your desktop for the destination folder as there are several files that will be extracted from the .exe file.
3. After installation, create a shortcut on the desktop for the Wyse USB Firmware
Tool.exe file (see your operating system documentation).
Step 3: Use Wyse USB Firmware Tool to Configure a Single USB Key that will Push Firmware
CAUTION: Complete the configuration procedures as an administrator. For Windows 7
Enterprise and Windows 7 Ultimate, right-click on Wyse USB Firmware Tool.exe and select the Run as administrator option.
1. Right-click the shortcut on the desktop for the Wyse USB Firmware Tool.exe file and select Run as administrator to run the tool and open the Wyse USB Firmware Tool wizard (the welcome page provides the product version and description, and a link to view the Wyse end user license agreement).
Figure 2 Wyse USB Firmware Tool wizard
2. Click Next to open the Select an Option dialog box.
Converting Wyse D Class to Xenith Pro 2
Figure 3 Configuration options
5
3. Select the Configure the USB key to Copy/Pull or to Update/Push firmware option, and then click Next to open the Select the Configuration dialog box.
Figure 4 Update firmware options
4. Select the WTOS/Xenith/Xenith Pro operating system (OS) type option (note that OS
Image, BIOS, and CMOS are selected by default).
5. Select the Update or Push Firmware operation to perform option.
6. Click Next to open the browse dialog box.
Figure 5 Browse for image file
7. Click Browse.
6
Chapter 2
Figure 6 Browse to select commandsXml.xml
8. Navigate to the D Class Xenith Pro 2 Conversion Image folder on your hard drive (this
is the location you selected in "Step 1: Copy the D Class Xenith Pro 2 Conversion
Image Folder and D Class Xenith Pro 2 3.0D BIOS Image Folder to Your Local Hard
Drive"), click on the commandsXml.xml file to select it (you may need to select the All
Files option from the Files of Type box to display the commandsXml.xml file for selection), and then click Open.
BIOS Image Folder to Your Local Hard Drive." DO NOT use the commandsXml.xml
file directly from the Conversion Software Assembly DVD-ROM.
9. In the browse dialog box, click Next to open the Prepare the USB Drive dialog box.
Figure 7 Prepare USB key for configuration
10.Select the USB key onto which you want the configurations (you can use Refresh as needed to recognize an inserted USB key), and then click Next. The progress bars show the overall (formatting and configuration) progress and task progress.
CAUTION: DO NOT interrupt the formatting and configuration process. All process requirements are done automatically.
11.After configuration, click Finish to close the wizard and then remove the configured
USB key for use (you will use the configured USB key on your target devices).
TIP: At this time you can also replicate/duplicate the configured USB key (containing the firmware you want to push) for simultaneous usage on target devices (by users in several locations at the same time). For full Wyse USB Firmware Tool details, see Users Guide:
Wyse
®
USB Firmware Tool 1.20.0.1.
Converting Wyse D Class to Xenith Pro 2
7
Step 4: Use the Configured USB Key to Install Firmware on Each Thin Client
In this step, you will boot each thin client you want to convert from the configured USB key so that the USB key will push the contents from the USB key onto the target device.
NOTE: BIOS selection, movement, and exit instructions are displayed in the BIOS window.
1. Be sure the client is shut down and disconnected from any network.
2. Insert the configured USB key into a thin client USB 2.0 port.
3. Power on the thin client and during boot, press and hold the Delete key to boot to the
BIOS screen.
4. Enter the password Fireport (this is case sensitive) and press Enter.
5. Select the Advanced tab.
6. Using the down arrow key, select the Boot from USB option and press Enter.
7. Select the Enabled option and press Enter.
8. Select the Boot tab.
9. Select the USB HDD option (displaying your USB key vendor name) and move it to the
Boot Priority Order 1 position by using the + key.
10.Press the F10 key to save, exit, and reboot the client from the configured USB key.
When booting a target device from the configured USB key (containing the contents to
be pushed to a target device), you will be prompted to continue with the push process
(to continue, type y and press Enter). Once the push process is complete, you must reboot (press Enter and remove the USB key).
CAUTION: DO NOT interrupt the installation/conversion process. All process requirements are done automatically. Some screens may display for several seconds during the process.
11.After a target device completes the installation/conversion process and displays the
Xenith Pro 2 desktop, continue with "Step 5: Verifying Thin Client Operation."
TIP: You can use the configured USB key to push the firmware onto as many target
devices as you want (repeat "Step 4: Use the Configured USB Key to Install Firmware on
Step 5: Verifying Thin Client Operation
After the thin client displays the Xenith Pro 2 Log on window, you can verify the System
Version and that your general system information is correct:
1. Click the System Information icon on the bottom-left of the Wyse Xenith Pro 2 Log on window.
2. On the General tab of the System Information window, verify the following:
• System Version is 2.0_104.
3. After verification, close the System Information window.
8
Chapter 2
Step 6: Update the BIOS on Each Converted Thin Client
In this step you will use the USB Firmware Tool to update the BIOS of each thin client to
BIOS version 3.0D. To do this, you must repeat the following steps on a separate
(second) USB key using the commandsXml.xml file located in the D Class Xenith Pro 2
3.0D BIOS Image folder on your hard drive (this is the location you selected in "Step 1:
Copy the D Class Xenith Pro 2 Conversion Image Folder and D Class Xenith Pro 2 3.0D
BIOS Image Folder to Your Local Hard Drive"):
1. "Step 3: Use Wyse USB Firmware Tool to Configure a Single USB Key that will Push
2. "Step 4: Use the Configured USB Key to Install Firmware on Each Thin Client"
3. "Step 5: Verifying Thin Client Operation"
4. After verifying thin client operation, verify the BIOS version by doing the following:
Reboot your thin client and you will see a Wyse logo for a short period of time. During this period you can press and hold the Delete key to enter the BIOS to view the BIOS version (enter Fireport as the password). Be sure the BIOS version is 3.0D. After verification, close the BIOS. The thin client is ready for operation and setup by an administrator.
TIP: For more information, see Administrators Guide: Wyse Xenith™ Release 2.0.
Administrator and other documentation for your thin client model are available at: http://www.wyse.com/manuals .
Step 7: Attach a Wyse Conversion Label on Each Converted Thin Client
The conversion kit is supplied with Wyse Conversion Labels that must be attached to each thin client. Be sure you have purchased the amount of labels you need.
CAUTION: Failure to install the labels may cause delays in service and support. The serial number must be given to a Customer Support Technician to validate entitlement to support and service from Wyse. Failure to do so will result in the original operating system being loaded on the device and is in breach of your license agreement.
Figure 8 Placement of Wyse Conversion Label (blank example)
Converting Wyse D Class to Xenith Pro 2
9
Step 8: Obtain a Firmware Update
If you are under a Wyse maintenance contract, you can download Xenith Pro 2 software updates from your My Downloads page in the Wyse Self-Service Center at http://support.wyse.com/selfservice.html
. If you are not under maintenance and wish to gain access to Xenith Pro 2 software updates, you must complete a product registration:
1. After purchase, you will receive an e-mail containing your software Registration Code.
2. Go to the Wyse Self-Service Center at http://support.wyse.com/selfservice.html
and log in (or register and log in).
3. On the Home tab under Support Resources, click the Registration, Licenses &
Downloads (**New) link to open the Registration, Licenses & Downloads page of the
Support and Service Center tab.
4. Enter the Registration Code that you received from Wyse for your purchase in the
Enter Registration Code box and click Register. After the process is complete, the products you registered will display on the page.
5. Activate your software maintenance: Click Activate in the Software Maintenance list.
6. Download your software: On the page displaying the products you registered, select
Support and Service Center tab > Registration, Licenses & Downloads to open the Registration, Licenses & Downloads page, hover your mouse pointer over the My
Downloads link and select Xenith Pro 2 to display available firmware, click the zip file you need (for example, D10D_2.0_104.zip), and then follow the download instructions.
CAUTION: Be sure to select the option in the D10D_2.0_104.zip file that you need.
For example:
If you are using an FTP server to update your firmware, be sure to use the
ZD10_wnos file.
If you are using the USB Firmware Tool to update your firmware, be sure to use the D10-2.0_104-2G-Merlin.zip file.
WARNING: Use of the Software on more than one device requires that you first purchase from Wyse additional copies of, or licenses to, the Software. Contact your local Wyse distributor or Wyse Inside Sales at 1-800-800-9973 option 1 or 1-408-473-1200 option 1.
10
Chapter 2
Troubleshooting
This section contains general troubleshooting information.
USB Keys - Troubleshooting Boot Issues
Due to different manufacturing processes on USB keys (and the variety of them), not all brands have been tested with the Wyse USB Firmware Tool. If you experience problems booting from a configured USB key, it is recommended that you try a different brand of
USB key.
SanDisk Cruiser Flash Drives - Troubleshooting Partition Issues
Problem: How can I properly use a SanDisk Cruiser flash drive to image supported devices using the Wyse USB Firmware Tool? (KB17735)
Solution: SanDisk flash drives come with support for U3 (for details on U3, see http://u3.sandisk.com
). When you initially use these drives, you are prompted to select the use for the drive: Apps and Storage or only Storage. If you select the Apps and Storage option, the drive will create two partitions, one of which is identified as a CD and is a read only partition. This partition sometimes prevents the Wyse USB Firmware Tool to properly prepare the USB key for imaging a device. To resolve this problem you can do one of the following:
• Go to http://www.sandisk.com
, search in the SanDisk Knowledge Base for document
2550, and then follow the instructions in the documentation.
• Go to http://www.sandisk.com/DriverDownload/driverList.asp
, select USB Flash
Drives from the Select Product Type list, click Find Driver, select U3 LaunchPad
Remover, click Continue, and then download and use the U3 Launchpad Remover according to the instructions.
Converting Wyse D Class to Xenith Pro 2
11
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Installation Guide
Wyse
®
D Class Conversion to Xenith Pro 2
Issue: 111313
Written and published by:
Wyse Technology LLC, November 2013
Created using FrameMaker
® and Acrobat
®
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Key Features
- Convert Wyse D class thin clients to Xenith Pro 2
- Use Wyse USB Firmware Tool for conversion
- Get access to Xenith Pro 2 software updates
- Register product and activate maintenance
- Update BIOS to version 3.0D