THE TRIO CEILING FAN
INSTALLATION INSTRUCTIONS
Please read and save these instructions
These instructions are to be used in
the installation of the following
QUORUM INTERNATIONAL fans...
The Trio
© 2019 Quorum International. All Rights Reserved.
P.O.Box 961008 Fort Worth, TX 76161 (817) 626-5483
FAX (817) 626-5540
IO280-08/19
QUORUM'S UNIQUE LIMITED
LIFETIME WARRANTY
This warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state.
WHAT IS COVEREDExcept as specified below, the manufacturer
of this product warrants it to be free of all
defects in workmanship and material.
WHAT IS NOT COVERED BY THIS
WARRANTY1. All costs of removal or reinstallation
of the fan.
2. Damage resulting from failure to
follow instructions contained herein.
3. Damage occurring during shipment of
the product (claims must be presented to
the carrier).
4. Damage resulting from accident,
misuse, abuse, or neglect.
5. Damage resulting from the application
of any exterior coating, or by the addition
of any unapproved accessories.
6. Damage resulting from repair or
attempted repair by anyone other than the
manufacturer.
technical skill, competence, or experience
of the user.
superior product if the defective unit is
returned prepaid to us.
8. Glass or acrylic components or
accessories.
TO GET WARRANTY SERVICE To obtain warranty service, the product
must be returned prepaid to Quorum.
(This warranty is not enforceable outside
the United States.) Details regarding
return shipment are explained elsewhere
in this manual. Whenever warranty
service is required, you must present a
copy of the original dated sales receipt as
proof of coverage.
9. Minor occurrences of wobble are
accepted as normal and should not
necessarily be considered a defect.
WHO MAY ENFORCE WARRANTYThis warranty may be enforced only by
the original purchaser. The end user must
possess a dated proof of purchase from an
authorized Quorum dealer to establish a
warranty claim.
LENGTH OF THE WARRANTY 1. For the fan motor - for the lifetime of
the original purchaser.
2. For everything else, except blades and
finish - one year from the date of
purchase.
3. For fan blades and finish - 90 days
from the date pf purchase.
WHAT WE WILL PAY FOR We agree to correct defects outlined in the
warranty without charge, or at our option
replace the fan with an equivalent or
There is no other express warranty.
Quorum hereby disclaims any and all
implied warranties, including but not
limited to those of merchantability of
fitness for a particular purpose to the
extent permitted by law. Quorum shall
not be liable for incidental,
consequential, or special damages
arising out of or in connection with the
product use or performance except as
may otherwise be accorded by law. The
duration of any implied warranty which
cannot be disclaimed is limited to the
periods specified above in the express
warranty.
7. Damage resulting from causes other
than product defects, including lack of
WARRANTY SERVICE
1. Most problems can be handled by our
customer service agents over the
telephone. Customers seeking warranty
repair or replacement for any fan or
component are encouraged to call us for
assistance. All returns must be issued a
Return Goods Authorization number
(RGA) prior to returning the defective
unit or part. Call (817) 626-5483 Monday thru Friday 8:00 a.m. - 5:00 p.m.
CST to obtain a RGA number.
2. Arriving shipments will be refused if
they do not bear a valid RGA number on
the outside packaging.
3. A dated proof of purchase must
accompany any fan or component clearly
indicating the name of the original
purchaser.
4. To avoid damage in transit, the
product should be returned in its original
box and packaging. Quorum will not bear
responsibility for any shipping damage.
5. Any return of a fan or component
must be shipped freight and insurance
prepaid.
FOR YOUR RECORDS
Purchased From
City
State
Fan Model No.
Date Purchased
Complete and mail the enclosed
warranty card within 10 days to ensure
your warranty is registered.
If you have any questions regarding the
warranty, or the procedures for
obtaining service, please call us at
(817) 626-5483 - Monday thru Friday
8:00 a.m. - 5:00 p.m. CST.
1. SAFETY RULES
1. To avoid possible electric shock, turn
off the electricity at the main fuse box or
circuit panel before you begin the fan
installation or before servicing the fan or
installing accessories.
2. Read all instructions and safety
information carefully before installing
your fan and save these instructions.
3. Make sure all electrical connections
comply with local codes or ordinances as
well as the National Electrical Code. If
you are unfamiliar with electric wiring,
please use a qualified and licensed
electrician.
4. Make sure you have a location
selected for your fan which allows clear
space for the blades to rotate, and at lease
seven (7) feet of clearance between the
floor and the fan blade tips.
5. The outlet box and ceiling support
joist used must be securely mounted, and
capable of supporting at least 50 pounds.
To reduce the risk of fire, electric shock,
or personal injury, use only an outlet box
clearly labeled "Acceptable For Fan
Support".
Model #35603-xx: 14.17 lbs
10. Do not attempt to control the
operation of the fan (or an optional light
kit) from any wall control that is not
approved by Quorum for use with its fans.
Do not use solid state wall controls. The
use of any unapproved control voids the
fan's warranty.
6. To reduce the risk of personal injury
use only approved hanging brackets and
screws supplied with the outlet box for
mounting to the outlet box.
TOOLS REQUIRED
FOR INSTALLAITON
7. After installation is complete, check
that all connections are absolutely secure.
Phillips Screwdriver
Wire Cutters
Electrical Tape
Step Ladder
8. Do not insert anything into the fan
blades while they are rotating.
9. Do not operate the reverse switch until
the fan has come to a complete stop.
2. UNPACKING YOUR FAN
44
Unpack your fan and check the contents. Do not discard the carton. If warranty
replacement or repair is ever necessary the fan should be returned in original packaging.
Remove all parts and hardware. Do not lay motor housing on its side - because the
decorative casing may shift. Check all visible screws, bolts and nuts for tightness.
Examine all parts. The following parts should be included:
1. Set of blades (a)
2. Blade support plates (b)
a.
3. Hanging bracket (c)
c.
4. Ceiling canopy (d)
3. Canopy cover (e)
4. Downrod assembly (6") (f)
5. Yoke cover (g)
6. Fan motor assembly (h)
d.
7. Mounting plate A (i)
8. Mounting plate B (j)
9. Decorative plate (k)
10. Receiver incl. 9 wire nuts (l)
e.
11. Wall transmitter incl. 2 mounting screws and
4 wire nuts (m)
12. 2 wall plates (white and beige), 1 face plate (beige),
2 sets of mounting screws, and machine screws (n)
f.
13. Battery (o)
14. Extension cord (p)
15. Parts bags (q) containing:
Blade attachment hardware
(Screws/washers, washers may be attached to screws)
Mounting hardware (wire nuts, wood screws,
g.
b.
machine screws, lock washers, spring washers, metal
washers.)
Mounting plate attachment hardware (screws)
NOTE:
Some Quorum fan models will have slightly
different parts than what is shown here
depending upon the design you have chosen.
Basic installation procedures are similar for
all models.
h.
m.
n.
i.
o.
j.
k.
p.
l.
q.
IF YOU FIND THAT PARTS ARE MISSING. CONTACT YOUR DEALER FOR REPLACEMENT, OR CALL QUORUM DIRECTLY AND WE WILL MAIL REPLACEMENTS TO YOU IMMEDIATELY.
3. MOUNTING OPTIONS
1. Disconnect the power by removing fuses
or turning off circuit breakers.
2. If there is an existing outlet box, ensure it
is clearly marked "Acceptable for Fan
Support of 15.9 kg (35 lbs) or Less". If it is
not so marked, it must be replaced with an
approved one.
3. Secure the outlet box (or make sure the
existing box is secured) directly to the
building structure. Use appropriate fasteners
and building materials.
4. Figures 1,2 and 3 are examples of
different ways to mount the outlet box in
different situations. A longer downrod may
be required in sloped ceiling situations to
maintain proper blade clearance.
5. To hang the fan in locations where no
ceiling joist is available, a hanger support bar
may be required (Figure 3). Hanger support
bars are available at most area home centers.
WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK, FIRE, OR PERSONAL INJURY,
MOUNT THE FAN ONLY TO AN OUTLET MARKED ACCEPTABLE FOR FAN SUPPORT AND USE
MOUNTING SCREWS PROVIDED WITH THE OUTLET BOX.
Fig. 1
Fig. 2
Ceiling Joists
Ceiling Joists
Outlet Boxes
Outlet Boxes
Fig. 3 Ceiling Joists
Fig. 4
Ceiling Joist
Hanger
Support Bar
Ceiling Joist
Angled ceiling
maximum
26º angle
Recessed
outlet Boxes
(with 6" downrod)
Outlet Boxes
CAUTION: TO REDUCE THE RISK OF PERSONAL INJURY, INSTALL THE PRIMARY MOUNTING MEANS AND USE ONLY THE HARDWARE
PROVIDED WITH THE FAN.
4. HANGING YOUR FAN
WARNING -Turn off the power!
1. If not already affixed to the hanger
bracket, place the rectangular rubber isolators
between the hanger bracket and outlet box.
Secure the hanger bracket to the outlet box
using the 2 long steel screws supplied with
the outlex box.
2. Remove the hanger ball from the
downrod assembly by loosening the set
screw, unscrewing and removing the cross
pin and unscrewing the ball off the rod. (Fig.
5)
3. Loosen the two set screws and remove
the set pin and safety lock clip from the yoke
on top of the motor assembly. Carefully feed
the electrical lead wires from the fan up
through the downrod. Thread the downrod
into the collar until the set pin holes are
aligned. Next, replace the set pin and
retaining clip. Tighten both set screws. (Fig.
6)
4. Be sure to snap together the 4-P connect
plugs from fan motor to the extension cord.
Slide the yoke cover, canopy cover and
canopy onto the downrod. Feed the wires and
safety cable from the fan motor through the
hanger ball. (Fig. 7)
3. Re-install the hanger ball onto the
downrod, insert the cross pin through the
downrod and tighten. Now tighten the set
screw. (Fig. 7)
4. Lift the fan motor without the blades and
place into the hanger bracket, rotating the
ball until the groove engages the tab on the
hanger bracket. This locks the ball mount and
fan motor, preventing fan rotation during
operation. (Fig. 8)
Fig. 5
Fig. 7
Cross pin
Supply wires
Hanger ball
Hanger
ball
Canopy
Set screw
Downrod
Canopy cover
Yoke cover
4-P Connector plugs
Fig. 6
Supply wires
Downrod
Downrod
Set screws
Safety
lock clip
Set screws
Set pin
Fig. 8
Hanger bracket
Downrod
5. ELECTRICAL CONNECTIONS
REMEMBER -Turn off the power! NOTE - Control must be installed within 30 feet of fan.
4. Put the receiver unit inside the canopy.
Proceed to Step 6 - Completing the
Installation.
Remove the existing wall plate and
switch from the wall junction box.
WH
BLK
House
supply
wire
Connect the BLACK building
supply wire to the BLACK receiver
wire.
Connect the WHITE receiver neutral
wire to the WHITE building neutral wire.
Connect the COPPER building
ground wire to the YELLOW/GREEN
fan ground wire. Also connect the two
GREEN wires (from fan) to building
ground wire.
3. Connect the wiring from the wall
switch receptacle to wall transmitter unit.
GROUND
Fig. 9
BLK
Outlet box
WH
2. Connect the wiring from the ceiling to
the receiver unit. (Use the 2 wire bundle
on the receiver.) Secure with supplied wire
nuts.
Carefully tuck the connected wires inside
the junction box. Secure the transmitter
with the two screws provided. Attach the
face plate over the transmitter with the two
screws provided.
YELLOW/GRN
GRN
GRN
Connect the YELLOW fan wire to
the YELLOW receiver wire.
Connect the GRAY fan wire to the
GRAY receiver wire.
Connect the RED fan neutral wire to
the RED receiver neutral wire.
Connect the WHITE fan neutral wire
to the WHITE receiver neutral wire.
Connect the BLUE fan neutral wire
to the BLUE receiver neutral wire.
Use ONLY wall controls approved by
Quorum. Use of unapproved wall
controls will cause unacceptable
humming noise, and avoids the fan
warranty.
Ceiling
Receiver
Wall control
YELLOW
GRAY
RED
WHITE
BLUE
1. Make wire connections from the fan
to the wall control receiver unit. For this
step use the bundle of 5 wires on the
receiver. (Fig. 9)
If your junction box has a ground wire
(green or bare copper), connect the
transmitter's ground wire to it. Otherwise,
connect the transmitter ground wire
directly to one of the screws from the
outlet box.
BLK
Use the wire nuts supplied with your fan
when making connections. Secure the
connectors with electrical tape and make
sure there are no loose connections or wire
strands.
GRN (downrod)
GRN (hanger bracket)
Connect one BLACK wire from the
wall to one BLACK wire (labeled "TO
FAN") from the wall transmitter.
Connect the other BLACK wire
(labeled "TO POWER SUPPLY")
from the transmitter to the remaining
BLACK wire from the wall (A/C
supply source).
Fan canopy
6. COMPLETING THE INSTALLATION
1. Make sure the wiring is safely inside the Fig. 10
outlet box as instructed in Step 5 Electrical Connections. To install the
canopy, slide the canopy up to hanger
bracket and place the key hole on the
Hanger
canopy over the screw on the hanger
bracket
bracket, turn canopy until it locks in place
at the narrow section of the key holes. (Fig.
10) Align the circular hole on canopy with
the remaining hole on the hanger bracket,
secure by tightening the two set screws, lift
canopy cover and attach by turning
Screws
clockwise. Note: Adjust the canopy screws
as necessary until the canopy and canopy
cover are snug. (Fig. 10)
2. Blade Assembly & Installation (Fig. 11)
Align holes from blade, blade support plates
and motor housing and secure with blade
attachment screw. Repeat steps for the
remaining blades. DO NOT bend the
blade arms when installing the blades.
Fig. 13
Outlet box
Screws
Canopy
Canopy cover
Fig. 11
Mounting
plate B
Screws
Mounting
plate A
Fig. 14
3. Attaching the Decorative Plate
Attach the mounting plate A to the
mounting ring of the motor by using the
three screws provided that are pre-installed
on the mounting ring. (Fig. 12)
Blades
Attach the mounting plate B to the
mounting plate A by using the three screws
provided . (Fig. 13)
Blade
support
plates
Screws
Raise decorative plate up against mounting
plate B and secure it to the fan by turning
clockwise until snug.provided. DO NOT
OVER TIGHTEN. (Fig. 14)
Fig. 12
Decorative plate
Mounting
plate B
A certain amount of wobble may be
considered normal, especially if the fan is on a
downrod long than 12".
Mounting ring
Mounting
plate A
Screws
7. INSTALLING THE WALL CONTROL
REMEMBER -Turn off the power! NOTE - Control must be installed within 30 feet of fan.
1. Remove the existing wall plate and
switch from the wall junction box.
2. If your outlet box has a ground wire
(green or bare copper) connect the wall
control's ground wire to it; otherwise
connect the wall control's ground wire
directly to one of the screws from the
outlet box.
3. (Fig. 15) Carefully tuck the wire
connections inside the junction box.
Secure the wall control with the two
screws provided. Attach the wall plate
over the wall control and secure with the
two screws provided.
Fig. 15
8. OPERATING YOUR TRANSMITTER
Your DC brushless motor is equipped with
an automatically learned type remote
control. There is no frequency switches on
the receiver or transmitter. The fan can
start to use once the pairing process is
done.
Remove the panel from the transmitter and
then install one 23A/12V battery
(included). To prevent damage to
transmitter, remove the battery if not use
for long periods of time (Fig. 16).
A. 1, 2, 3, 4, 5 and 6 buttons:
These six buttons are used to set the
fan speed as follows:
1 = minimum speed
2 = low speed
3 = medium low speed
4 = medium speed
5 = medium high speed
6 = high speed
E. "D" and "ON" dip switch:
The "ON" selection is the light
dimmable selection and is to be used
with all bulbs execpt for CFL bulbs.
The "D" selection is the light on only
(no dimmable function) and is to be
used with CFL and LED bulbs as
CFL bulbs cannot be dimmed
properly.
Fig. 16
F. "SET" code setting button:
Follow the below steps to use the set
button. (Fig. 16)
G. ON - OFF Slide button: Power
switch. (Fig. 16)
Fig. 17
H. Signal light (Fig. 17)
Pairing Process
B.
button:
This button turns the fan off.
C.
Reverse button:
This button is to control fan direction.
This button must be pressed while fan
is running (suggested speed IV)
With the fan’s power off, restore power to
the fan. Press and hold “SET” button for
about 5 seconds and release. If optional
light kit is installed, the light kit will flash
twice and the signal light on the wall
control will come on when the button is
pressed. The fan has completed the
pairing process with the wall control and
is ready for use.
D.
Light button:
This button is to control optional light.
Switch the "D" and "ON" dip switch
on the front of transmitter to decide the
light in "ON/OFF" or "Dimmable"
condition.
NOTE: A single fan can be controlled
with as many as 3 wall controls in one
room. Every control will need to repeat
the pairing process based on instructions
above and all controls must be within 30
feet of the fan.
Signal light
Power switch
8. OPERATING YOUR TRANSMITTER (continued)
If a room has two fans installed, each fan
will need it’s own wall control. A single
control CAN NOT control more than one
fan. Each fan will need to go through the
pairing process individually. While
running the pairing process on the first
fan, turn power off to the second fan.
When finished the pairing process for the
first fan, turn the power off and restore
power to the second fan and run the
pairing process- NOTE the "SET" button
must be pressed within 60 seconds of
restoring power to the second fan.
NOTE: If multiple fans are installed on
the same circuit, each fan must have it’s
own switch leg. Each fan and wall
control pair must have its own wire from
the control to the fan(the wire from the
control to the fan can NOT be shared).
There can NOT be a jumper wire running
from fan to fan.
NOTE: The ”SET” button must be
pressed within 60 seconds of restoring
power.
The receiver provides the following
protective function:
1. Lock position: The DC motor has a
built-in safety against obstruction during
operation. The motor will be locked
operation and disconnect power after 30
seconds of interruption. Please remove
obstacles before re-set.
2. Over 80W protection: When the
receiver detects motor power
consumption which is greater than 80W,
the receiver power will be stopped and
operation will immediately discontinue.
Turn the receiver power on after 5
seconds.
9. FAN OPERATION AND CARE
1. A ceiling fan is an environmentally
smart choice to cool as well as to help
warm your home or office. Adjust your
HVAC thermostat during fan use to save
additional energy and money on your air
conditioning and heating utility bills. You
should see a significant reduction in both
your heating and cooling costs by regular
use of your fan.
Do not hesitate to use your fan during
summer and winter months. In summer,
(Fig. 18) using the reverse switch, adjust
the fan's direction so cool air is blown
down, producing a cooling breeze. In
winter, (Fig. 19) reverse the fan so that an
upward airflow will push warm air off the
ceiling and circulate it downwards into the
living area. In winter months, use the fan
at a lower speed than summer.
2. Periodically check tightness of all
screws securing the blades to the blade
arm attachment points. A clicking or a
rattling noise is a sure indication of
loosening screws. Since screws will
invariably work loose over time, at least
once a year, tighten all the screws
attaching blades to blade arms. Do not
bend blade arms when cleaning or
servicing the fan.
3. Clean you fan periodically using only
a cloth dampened with a mild detergent
solution for all hardware - never use
solvents. The finish plating is lacquered to
prevent tarnishing. Use a lint-free cloth
with clean water to clean blades.
Fig. 18
4. You will never need to oil or lubricate
your fan. Its permanently sealed bearings
will provide trouble free, silent operation
for many years.
5. If repairs or servicing are ever
required, to avoid possible electric shock,
turn off the electricity at the main fuse
or circuit panel before you begin.
Fig. 19
WINTER
10. TROUBLESHOOTING
FAN WILL NOT START
1. Check that the electricity has been
turned on at the circuit breaker which had
probably been turned off during
installation.
2. Turn off the electricity. Check all
connections in the wiring of the fan at the
ceiling and make sure it follows the
wiring instructions outlined in this
manual.
3. Be sure ON/OFF power switch on the
wall control is in ON position.
4. Be sure the wall control is installed
within 30 feet of ceiling fan.
NOISE
Note: Always allow a day or two "run-in"
time for any new fan at medium or high
speed. When attempting to diagnose
noise, listen carefully from several sides
to try and isolate the location of the noise
(blade, upper end, motor, light kit, etc.)
1. Tighten all screws attaching blades to
blade arms. Remember to tighten these
screws at least once a year because they
may loosen slowly over time and cause a
clicking noise.
2. Turn off the power. Loosen the canopy
and check that the wiring and/or wire nut
connectors are not resting against the
canopy, possibly vibrating while the fan is
on.
3. Use of a standard light rheostat or an
unapproved fan wall control to control the
fan speed will always cause an annoying
"hum". Many fan motors do not work
quietly with solid state variable speed
controls.
4. Check that the rubber gasket on the
mounting bracket has been installed if
called for in the installation instructions.
EXCESSIVE WOBBLE
Note: A small amount of wobble is
considered acceptable and should not be
considered a defect.
1. Make certain all blades are tightly
attached to each blades' respective blade
arm.
REPLACEMENT PARTS
5. Check that the canopy in not touching
the ceiling.
6. Check that all screws on the motor
housing and the bottom housing are tight.
FAN TURNS, BUT DOES NOT MOVE
MUCH AIR
1. The fan may be running in reverse.
Press the reverse button on transmitter to
set the fan in forward operation.
2. The distance from the ceiling to the
blades may be too small. For downrod
fans, optimal placement would be 8-9 feet
from the floor.
3. The room may contain items which
obstruct the air flow.
4. The fan may be too small for the size
of the room.
For replacement parts, contact your
local dealer.
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