QSAN XS5300, XS3300 Hardware Manual

XCubeSAN 5300 & 3300
Hardware Manual
March 2024
XCubeSAN 5300 & 3300
Hardware Manual
ANNOUNCEMENT
Copyright
© Copyright 2024 QSAN Technology, Inc. All rights reserved. No part of this document may be
reproduced or transmitted without written permission from QSAN Technology, Inc.
QSAN believes the information in this publication is accurate as of its publication date. The
information is subject to change without notice.
Trademarks
i

QSAN, the QSAN logo, QSAN.com, XCubeFAS, XCubeSAN, XCubeNXT, XCubeNAS, XCubeDAS,
XEVO, SANOS, and QSM are trademarks or registered trademarks of QSAN Technology, Inc.

Microsoft, Windows, Windows Server, and Hyper-V are trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.

Linux is a trademark of Linus Torvalds in the United States and/or other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Mac and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of
Oracle and/or its affiliates.

VMware, ESXi, and vSphere are registered trademarks or trademarks of VMware, Inc. in the
United States and/or other countries.

Citrix and Xen are registered trademarks or trademarks of Citrix Systems, Inc. in the United
States and/or other countries.

Other trademarks and trade names used in this document to refer to either the entities
claiming the marks and names or their products are the property of their respective
owners.
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TABLE OF CONTENTS
Announcement....................................................................................................................... i
Notices ..................................................................................................................................vi
Regulatory Statements ......................................................................................................... vii
FCC Statement ..................................................................................................................... vii
CE Statement ....................................................................................................................... vii
UL Statement ....................................................................................................................... vii
Preface ................................................................................................................................. xii
About This Manual............................................................................................................... xii
Related Documents ............................................................................................................. xii
Technical Support ............................................................................................................... xiii
Information, Tip, and Caution ............................................................................................ xiii
Conventions ........................................................................................................................ xiv
1.
2.
3.
ii
Product Overview ......................................................................................................... 1
1.1.
Introduction to XCubeSAN Series .............................................................................. 1
1.2.
Hardware Specifications ............................................................................................ 3
1.3.
Package Contents ...................................................................................................... 3
Overview of System Components.................................................................................. 4
2.1.
Front Panel................................................................................................................. 4
2.2.
Rear Panel .................................................................................................................. 8
2.3.
Power Supply Units.................................................................................................. 13
2.4.
Fan Modules ............................................................................................................ 16
2.5.
Cache-to-Flash Memory Protection ........................................................................ 17
2.6.
Host Cards (Option) ................................................................................................. 21
Install System Hardware ............................................................................................. 30
3.1.
Basic System Installation ......................................................................................... 30
3.2.
Connecting a UPS (Option) ...................................................................................... 30
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4.
3.3.
Connecting the USB LCM (Option) .......................................................................... 30
3.4.
Wake-on-LAN / Wake-on-SAS (Option) ................................................................... 31
3.5.
Installing Memory Modules (Option) ...................................................................... 31
Support and Other Resources ..................................................................................... 34
4.1.
Getting Technical Support ....................................................................................... 34
4.2.
Documentation Feedback........................................................................................ 35
Appendix............................................................................................................................. 36
End-User License Agreement (EULA).................................................................................. 36
iii
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FIGURES
Figure 1-1
XCubeSAN Series Form Factors ................................................................................ 2
Figure 2-1
System Controls and Indicators ................................................................................ 4
Figure 2-2
Disk Drive Numbering ............................................................................................... 7
Figure 2-3
Disk Drive Indicators ................................................................................................. 7
Figure 2-4
Rear Panel Layout ..................................................................................................... 9
Figure 2-5
Controller Module Components............................................................................. 10
Figure 2-6
Controller LEDs ....................................................................................................... 12
Figure 2-7
Power Supply Unit Location ................................................................................... 14
Figure 2-8
Power Supply Unit Components............................................................................. 15
Figure 2-9
Fan Module Location .............................................................................................. 16
Figure 2-10 Fan Module Components ....................................................................................... 17
Figure 2-11 Cache-to-Flash Module Location............................................................................ 18
Figure 2-12 Cache-to-flash Module Pack................................................................................... 19
Figure 2-13 Cache-to-Flash Module Components ..................................................................... 19
Figure 2-14 Cache-to-Flash Workflow ....................................................................................... 20
Figure 2-15 Flash Module LEDs and Button............................................................................... 20
Figure 2-16 2-port 32 Gb Fibre Channel Host Card (SFP28) LEDs ............................................. 23
Figure 2-17 4-port 16 Gb Fibre Channel Host Card (SFP+) LEDs................................................ 24
Figure 2-18 2-port 16 Gb Fibre Channel Host Card (SFP+) LEDs................................................ 25
Figure 2-19 4-port 25 GbE iSCSI Host Card (SFP28) LEDs .......................................................... 26
Figure 2-20 2-port 25 GbE iSCSI Host Card (SFP28) LEDs .......................................................... 27
Figure 2-21 4-port 10 GbE iSCSI Host Card (SFP+) LEDs ............................................................ 28
Figure 2-22 2-port 10 GBASE-T iSCSI Host Card (RJ45) LEDs ..................................................... 29
Figure 3-1
iv
Memory Module Slot Number ............................................................................... 32
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TABLES
Table 1-1
XCubeSAN Series Models ........................................................................................... 2
Table 2-1
System Control and Indicator Descriptions ............................................................... 5
Table 2-2
Disk Drive Indicator Description ................................................................................ 8
Table 2-3
Rear Panel Layout Description ................................................................................... 9
Table 2-4
Controller Module Component Description ............................................................ 10
Table 2-5
Controller LED Description....................................................................................... 12
Table 2-6
Power Supply Unit Location Description ................................................................. 14
Table 2-7
Power Supply Unit Component Description ............................................................ 15
Table 2-8
Power Supply Unit LED Description ......................................................................... 15
Table 2-9
Fan Module Location Description ............................................................................ 17
Table 2-10 Fan Module Component Description ...................................................................... 17
Table 2-11 Cache-to-Flash Module Location Description ......................................................... 18
Table 2-12 Cache-to-Flash Module Component Description .................................................... 19
Table 2-13 Flash Module LED and Button Descriptions ............................................................ 21
Table 2-14 2-port 32 Gb Fibre Channel Host Card (SFP28) LED Description ............................. 23
Table 2-15 4-port 16 Gb Fibre Channel Host Card (SFP+) LED Description ............................... 24
Table 2-16 2-port 16 Gb Fibre Channel Host Card (SFP+) LED Description ............................... 25
Table 2-17 4-port 25 GbE iSCSI Host Card (SFP28) LED Description.......................................... 26
Table 2-18 2-port 25 GbE iSCSI Host Card (SFP28) LED Description.......................................... 27
Table 2-19 4-port 10 GbE iSCSI Host Card (SFP+) LED Description............................................ 28
Table 2-20 2-port 10 GBASE-T iSCSI Host Card (RJ45) LED Description .................................... 29
Table 3-1
v
Optional Memory Module Installation Sequence ................................................... 32
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NOTICES
Information contained in this document has been reviewed for accuracy. But it could include
typographical errors or technical inaccuracies. Changes are made to the document periodically.
These changes will be incorporated in new editions of the publication. QSAN may make
improvements or changes in the products. All features, functionality, and product specifications
are subject to change without prior notice or obligation. All statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or
implied.
Any performance data contained herein was determined in a controlled environment.
Therefore, the results obtained in other operating environments may vary significantly. Some
measurements may have been made on development-level systems and there is no guarantee
that these measurements will be the same on generally available systems. Furthermore, some
measurements may have been estimated through extrapolation. Actual results may vary. Users
of this document should verify the applicable data for their specific environment.
This information contains examples of data and reports used in daily business operations. To
illustrate them as completely as possible, the examples include the names of individuals,
companies, brands, and products. All these names are fictitious and any similarity to the names
and addresses used by an actual business enterprise is entirely coincidental.
vi
Notices
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REGULATORY STATEMENTS
FCC Statement
This device has been shown to be in compliance with and was tested in accordance with the
measurement procedures specified in the Standards and Specifications listed below.
Technical Standard:
FCC Part 15 Class A
IC ICES-003
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
この装置は、クラス A 情報技術装置です。この装置を家庭環境で使用すると電波妨害
を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求され
ることがあります。VCC1-A
警告：這是甲類的資訊產品。在居住的環境中使用時，可能會造成射頻干擾，在這種情況
下，使用者會被要求採取某些適當的對策。
CE Statement
This device has been shown to be in compliance with and was tested in accordance with the
measurement procedures specified in the Standards and Specifications listed below.
Technical Standard:
EMC DIRECTIVE 2014/30/EU
(EN55032 / EN55035)
UL Statement
Rack Mount Instructions - The following or similar rack-mount instructions are included with
the installation instructions:
vii
Regulatory Statements
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1. Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the
operating ambient temperature of the rack environment may be greater than room
ambient. Therefore, consideration should be given to installing the equipment in an
environment compatible with the maximum ambient temperature (Tma) specified by the
manufacturer.
2. Reduced Air Flow - Installation of the equipment in a rack should be such that the amount
of air flow required for safe operation of the equipment is not compromised.
3. Mechanical Loading - Mounting of the equipment in the rack should be such that a
hazardous condition is not achieved due to uneven mechanical loading.
4. Circuit Overloading - Careful consideration should be given to the connection of the
equipment to the supply circuit and the effect that overloading of the circuits might have on
overcurrent protection and supply wiring. Appropriate consideration of equipment
nameplate ratings should be used when addressing this concern.
5. Reliable Earthing - Reliable earthing of rack-mounted equipment should be maintained.
Particular attention should be given to supply connections other than direct connections to
the branch circuit (e.g. use of power strips).
CAUTION
The main purpose of the system left and right ears are for 19” rack use only.
Do NOT use those ears to carry or transport the system.
The ITE is not intended to be installed and used in a home, school or public area accessible to
the general population, and the thumbscrews should be tightened with a tool after both initial
installation and subsequent access to the panel.
Warning: Always remove all power supply cords before service
This equipment intended for installation in restricted access locations.
viii

Access should only be allowed by qualified SERVICE PERSONS or by USERS who have been
instructed about the reasons for the restrictions applied to the location and about any
precautions that shall be taken.

Access is through the use of a TOOL or lock and key, or other means of security, and is
controlled by the authority responsible for the location.

Recommended operation temperature: 0°C ~ 35°C (32°F ~ 95°F); operation rating (100-127
Vac, 50-60Hz, 10.0A; 200-240 Vac, 50-60Hz, 5.0A)
Regulatory Statements
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CAUTION
CAUTION: (English)
Risk of explosion if battery is replaced by incorrect type. Please replace the
same or equivalent type battery use and dispose of used batteries according
to the instructions.
ATTENTION: (French)
IL Y A RISQUE D'EXPLOSION SI LA BATTERIE EST REMPLACEE PAR UNE
BATTERIE DE TYPE INCORRECT. METTRE AU REBUT LES BATTERIES USAGEES
CONFORMEMENT AUX INSTRUCTIONS.
VORSICHT: (German)
Explosionsgefahr bei unsachgemasem Austausch der Batterie. Entsorgung
gebrauchter Batterien nach Anleitung.
ADVERTENCIA: (Spanish)
Las baterias pueden explotar si no se manipulan de forma apropiada. No
desmonte ni tire las baterias al fuego. Siga las normativas locales al desechar
las baterias agotadas.
ВНИМАНИЕ: (Russian)
Опасность взрыва при замене батареи неправильного типа. Пожалуйста,
устанавливайте на место батареи такого же или аналогичного типа и
утилизировайте использованные батареи в соответствии с
инструкциями.
警告: (Traditional Chinese)
電池如果更換不正確會有爆炸的危險，請依製造商說明處理用過之電
池。
ix
Regulatory Statements
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警告: (Simplified Chinese)
电池如果更换不正确会有爆炸的危险，请依制造商说明处理用过之电
池。
CAUTION
Replacing incorrect type of battery will have the risk of explosion. Please
replace the same or equivalent type battery use and dispose of used
batteries according to the instructions.
CAUTION RESTRICTED ACCESS LOCATION
This system is intended for installation only in restricted access locations as
defined where both these conditions apply:

Access can only be gained by service persons or by users who have been
instructed about the reasons for the restrictions applied to the location
and about any precautions that shall be taken.

Access is through the use of a tool or lock and key, or other means of
security, and is controlled by the authority responsible for the location.
Warning

Electric shock hazard
The system may have one or more power supply unit (PSU) cords. To avoid
serious injuries, it is recommended that all PSU power cords must be
disconnected by trained service technicians before installing or replacing
system components.
x
Regulatory Statements
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INFORMATION
QSAN provides limited warranty for QSAN-branded hardware products:

System hardware and peripheral product (s): 3 years limited warranty
from date of original purchase.

Battery Backup Module or super capacitor module (applies for cache-toflash module): 1-year limited warranty from date of original purchase.
For more detail warranty policy, please refer to QSAN official web site:
https://www.qsan.com/warranty
xi
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PREFACE
About This Manual
This manual provides technical guidance for designing and implementing QSAN XCubeSAN
series hybrid flash array system, and it is intended for use by system administrators, storage
consultants, or anyone who has purchased these products and is familiar with servers and
computer networks, network administration, storage system installation and configuration,
storage area network management, and relevant protocols.
CAUTION
Do NOT attempt to service, change, disassemble or upgrade the
equipment’s components by yourself. Doing so may violate your warranty
and expose you to electric shock. Refer all servicing to authorized service
personnel. Please always follow the instructions in this owner’s manual.
Related Documents
There are related documents which can be downloaded from the website.
xii

Quick Installation Guide

XEVO Software Manual

Compatibility Matrix

White Papers

Application Notes
Preface
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Technical Support
Do you have any questions or need help trouble-shooting a problem? Please contact QSAN
Support, we will reply to you as soon as possible.

Via the Web: https://www.qsan.com/technical_support

Via Telephone: +886-2-77206355

(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)

Via Skype Chat, Skype ID: qsan.support

(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summer time: 09:30 - 01:00)

Via Email: [email protected]
Information, Tip, and Caution
This manual uses the following symbols to draw attention to important safety and operational
information.
INFORMATION
INFORMATION provides useful knowledge, definition, or terminology for
reference.
TIP
TIP provides helpful suggestions for performing tasks more effectively.
CAUTION
CAUTION indicates that failure to take a specified action could result in
damage to the system.
xiii
Preface
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Conventions
The following table describes the typographic conventions used in this manual.
CONVENTIONS
Bold
DESCRIPTION
Indicates text on a window, other than the window title,
including menus, menu options, buttons, fields, and labels.
Example: Click the OK button.
<Italic>
Indicates a variable, which is a placeholder for actual text
provided by the user or system.
Example: copy <source-file> <target-file>.
[ ] square
Indicates optional values.
brackets
Example: [ a | b ] indicates that you can choose a, b, or nothing.
{ } braces
| vertical bar
/ Slash
underline
xiv
Indicates required or expected values.
Example: { a | b } indicates that you must choose either a or b.
Indicates that you have a choice between two or more options
or arguments.
Indicates all options or arguments.
Indicates the default value.
Example: [ a | b ]
Preface
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1.
PRODUCT OVERVIEW
Thank you for purchasing QSAN Technology, Inc. products. XCubeSAN 5300 & 3300 are the
leading enterprise hybrid flash storage array developed to allow all enterprises to easily enter
the era of hybrid storage.
1.1. Introduction to XCubeSAN Series
QSAN XCubeSAN series is a hybrid flash array system, the system is composed of system
hardware and the XEVO operating system, the system hardware is a modular design and FRU
(Field Replacement Unit) optimized. All the hardware modules are inside the rack mount
chassis including: system controllers, front panel, rear panel, redundant power supply units and
fan modules, cache-to-flash modules, and expansion slots for optional Fibre Channel or
Ethernet high-speed host cards. This manual will direct you step by step to familiarize you with
the hardware components, how to install the system, carry out the initial configuration, and
provide you with some quick maintenance guidelines.
INFORMATION
For how to use the XEVO operating system, please refer to the XEVO
Software Manual.
XCubeSAN series supports several standard form factors:
1

LFF (Large Form Factor): 24-bay 19” rack mount 4U chassis, 16-bay 19” rack mount 3U
chassis, and 12-bay 19” rack mount 2U chassis.

SFF (Small Form Factor): 26-bay 19” rack mount 2U chassis.
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Figure 1-1
XCubeSAN Series Form Factors
The following tables provide detailed information about all XCubeSAN series models arranged
by form factors.
Table 1-1
MODEL NAME
XS5324D
XS3324D
XS5324S
XS3324S
XS5316D
XS3316D
XS5316S
XS3316S
XS5312D
XS3312D
XS5312S
2
CONTROLLER TYPE
XCubeSAN Series Models
FORM FACTOR, BAY COUNT, RACK UNIT
Dual Controller
LFF 24-bay 4U Chassis
Single Controller
LFF 24-bay 4U Chassis
Dual Controller
LFF 16-bay 3U Chassis
Single Controller
LFF 16-bay 3U Chassis
Dual Controller
LFF 12-bay 2U Chassis
Single Controller
LFF 12-bay 2U Chassis
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XS3312S
XS5326D
XS3326D
XS5326S
XS3326S
Dual Controller
SFF 26-bay 2U Chassis
Single Controller
SFF 26-bay 2U Chassis
1.2. Hardware Specifications
For detailed hardware specifications, please refer to the XS5300 & XS3300 Datasheets which
can be downloaded from the website.
1.3. Package Contents
For detailed package contents, please refer to the Quick Installation Guide which can be
downloaded from the website.
3
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2.
OVERVIEW OF SYSTEM COMPONENTS
This chapter outlines the key hardware components or modules of the system. After reading
this chapter, you will have a basic understanding of each part of the hardware and give you the
ability to be able to successfully configure and operate your system.
2.1. Front Panel
In this section, we will describe the system controls and indicators, disk drive numbering, and
the disk drive LEDs in the front panel.
2.1.1. System Controls and Indicators
The XCubeSAN series features a unique design: the system controls and indicators are located
on the right ear. The system control and indicator module integrate functional buttons and
system state indicators, which can be easily operated and read by user. The figure below takes
the XS5326 as an example, and contains detailed of the button and indicator module. Please
refer to the following for the definition of LED behavior.
Figure 2-1
4
Overview of System Components
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Table 2-1
NUMBER
System Control and Indicator Descriptions
DESCRIPTION
DEFINITION
Power Button

Press the button one time to turn ON the
system power and keep pressing for 4
seconds to turn OFF the system power.
1
Enclosure Power
Button / LED
Power LED

Solid White: Power is ON (at least one power
supply unit is supplying power to the
system).

Blinking White: The system is in the stage of
boot or shutdown.

Off: The system is shutdown.
UID (Unique Identifier) button

2
UID Button / LED
Press the button one time to turn it ON and
press it again to turn it OFF.
UID (Unique Identifier) LED

Solid Blue: The system has been identified.

Off: The system has not been identified.
Enclosure Access LED indicates the host interface
connectivity.
3
Enclosure Access LED

Blinking Blue: The host interface activity is
on-going.

Off: There is no host interface activity.
Enclosure Status LED indicates current health
status of the system.
4
Enclosure Status LED

Solid Amber: System has errors including PSU
failure, abnormal voltage, abnormal
temperature, any fan module failed or
removed, controller degraded, pool
5
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degraded, pool failure, SSD cache pool
degraded, or SSD cache pool failure.

5
USB Port
Off: The system is healthy.
The USB port can be plug in the LCM (LCD Module).
2.1.2. System Disk Drive Numbering
Figures below illustrate the XCubeSAN system disk drive numbering. The disk drive numbering
for LFF system starts from the top of first row in left column; this kind of disk drive numbering
rule helps to balance the system weight distribution and enable easy management of disk
drives zoning. The SFF system disk drive numbering is single row from left to right. If you want
to check the disk drive numbering rule while installing the disk drives into the system, for LFF,
you can find a disk drive numbering sticker on the right side of the system chassis top cover; for
SFF system, the disk drive numbering is printed on the lower part of the system front.
6
Overview of System Components
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Figure 2-2
Disk Drive Numbering
TIP
Please insert any one of the first four hard drives, the event log can be saved
and displayed at the next system startup. Otherwise, the event log cannot
be saved.
2.1.3. Disk Drive LEDs
Please refer to the following for the definition of LED behavior.
Figure 2-3
7
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Table 2-2
NUMBER
Disk Drive Indicator Description
DESCRIPTION
DEFINITION

Solid Blue: The disk drive is inserted and no
data access.
1
Disk Drive Power LED

Blinking Blue: The disk drive is accessing
data.

Off: There is no disk drive inserted.

Solid Amber:


2
Disk Drive Status LED

When system is booting.
There is disk drive error.
Blinking Amber (interval of 0.5 sec): The disk
drive is rebuilding.

Blinking Amber (interval of 0.05 sec): Identify
the disk drive.

Off: The disk drive is healthy.
2.2. Rear Panel
In this section, we will describe the name and location of the key components and modules in
the rear panel. The following content outlines the detail of the rear panel and components.
2.2.1. Rear Panel Layout
Figures and the table below illustrate the system rear panel layout.
8
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Figure 2-4
Table 2-3
Rear Panel Layout
Rear Panel Layout Description
ITEM NUMBER
9
DESCRIPTION
1
Power Supply Unit 1
2
Fan Module 1
3
Slot for Cache-to-Flash Module: Flash Module
4
Controller Module 1
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5
Controller Module 2
6
Power Supply Unit 2
7
Fan Module 2
8
Slot for Cache-to-Flash Module: Power Module
2.2.2. Controller Module
The following image and table illustrate each component of a controller module.
Figure 2-5
Table 2-4
ITEM NUMBER
10
Controller Module Components
Controller Module Component Description
DESCRIPTION
1
12 Gb/s SAS Wide Port 1 (SFF8644)
2
12 Gb/s SAS Wide Port 2 (SFF8644)
3
10 GbE iSCSI (SFP+) Port 1
4
10 GbE iSCSI (SFP+) Port 2
5
10 GbE iSCSI (SFP+) Port 3
6
10 GbE iSCSI (SFP+) Port 4
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1
7
Host Card Slot 1 (host card is an optional part)
8
Host Card Slot 2 (host card is an optional part)
9
Management Port
10
USB Port
11
Console Port (3.5mm jack to RS232)1
12
Service Port (UPS)2
13
Buzzer Mute Button
14
Reset to Factory Default Button3
Console cable (NULL modem cable) connects from console port of the storage system to a RS 232 port on the
management PC. The console settings are on the following: Baud rate: 115,200, 8 data bit, no parity, 1 stop bit,
and no flow control; terminal type: vt100.
2
System supports traditional UPS via a serial port and network UPS via SNMP. If using the UPS with a serial port,
connect the system to the UPS via the included cable for communication. (The cable plugs into the serial cable that
comes with the UPS.) Then set up the shutdown values for when the power goes out.
3
Press the button for 3 seconds to progress reset to defaults and force a reboot. The default settings are:
 Reset Management Port IP address to DHCP, and then fix IP address: 169.254.1.234/16.
 Reset admin’s Password to 1234.
 Reset System Name to model name plus the last 6 digits of serial number. For example: XS5326-123456.
 Reset IP addresses of all iSCSI Ports to 192.168.1.1, 192.168.2.1, … etc.
 Reset link speed of all Fibre Channel Ports to Automatic.
 Clear all access control settings of the host connectivity.
Please refer to the following for the definition of LED behavior.
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Figure 2-6
Table 2-5
NUMBER
1
2
3
4
5
6
12
Controller LEDs
Controller LED Description
DESCRIPTION
10 GbE iSCSI Port 1
Access LED
10 GbE iSCSI Port 1
Speed LED
10 GbE iSCSI Port 2
Access LED
10 GbE iSCSI Port 2
Speed LED
10 GbE iSCSI Port 3
Access LED
10 GbE iSCSI Port 3
Speed LED
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DEFINITION

Blinking Green: Link is established and data is
being accessed.

Off: No data access.

Solid Blue: 10G link is established and
maintained.

Solid Amber: 1G / 100M link is established
and maintained.

Off: No link detected.

Blinking Green: Link is established and data is
being accessed.

Off: No data access.

Solid Blue: 10G link is established and
maintained.

Solid Amber: 1G / 100M link is established
and maintained.

Off: No link detected.

Blinking Green: Link is established and data is
being accessed.

Off: No data access.

Solid Blue: 10G link is established and
maintained.
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
Solid Amber: 1G / 100M link is established
and maintained.
7
8
9
10
10 GbE iSCSI Port 4
Access LED
10 GbE iSCSI Port 4
Speed LED
Management Port LED
Controller Status LED

Off: No link detected.

Blinking Green: Link is established and data is
being accessed.

Off: No data access.

Solid Blue: 10G link is established and
maintained.

Solid Amber: 1G / 100M link is established
and maintained.

Off: No link detected.

Blinking Green: Data is being accessed.

Off: No connection is built.

Solid Green: Controller status is normal.

Solid Red: System is booting, or the
controller is failed.
11
12
13
Master / Slave LED (only

Solid Green: This is the Master controller.
for dual controllers)

Off: This is the Slave controller.

Solid Amber: Data on the cache is waiting for
flush to disks.
Dirty Cache LED
UID (Unique Identifier)
LED

Off: There is no data on the cache.

Solid Blue: The enclosure has been identified.

Off: The enclosure is not being identified.
2.3. Power Supply Units
The system is equipped with two redundant and hot swappable PSUs (Power Supply Units). The
images and the table below illustrate the location of PSUs in the system.
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Figure 2-7
Table 2-6
Power Supply Unit Location
Power Supply Unit Location Description
ITEM NUMBER
DESCRIPTION
1
PSU 1
2
PSU 2
Please refer to the following for the definition of component and LED behavior.
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Figure 2-8
Table 2-7
Power Supply Unit Components
Power Supply Unit Component Description
ITEM NUMBER
DESCRIPTION
1
PSU Release Tab
2
PSU Power Cord Connect
3
PSU Handle
4
PSU LED Indicator
Table 2-8
NUMBER
Power Supply Unit LED Description
DESCRIPTION
DEFINITION

Solid Green: The PSU is on and normal.

Blinking Green: The PSU is off, +5VSB
(Standby) is on.

4
Solid Amber: There is critical event caused
shutdown.
PSU LED

Blinking Amber: There are PSU warning
events including high temperature, high
power, high current, slow fan, or under input
voltage.
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2.4. Fan Modules
The system is equipped with two redundant and hot swappable fan modules. Each fan module
includes two fans. Images and tables below illustrate the location and mechanical components
of the fan module that is installed in the system.
Figure 2-9
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Table 2-9
Fan Module Location Description
ITEM NUMBER
DESCRIPTION
1
Fan 1 and Fan 2
2
Fan 3 and Fan 4
Please refer to the following for the definition of component.
Figure 2-10 Fan Module Components
Table 2-10 Fan Module Component Description
ITEM NUMBER
DESCRIPTION
1
Fan Module Release Tab
2
Fan Module Handle
2.5. Cache-to-Flash Memory Protection
In the event of power loss, the I/O cache data stored in the volatile memory will be lost; this
can cause data inconsistency especially in database applications. The system can provide an
optional Cache-to-Flash memory protection function that will safely transfer the memory cache
data to a non-volatile flash device for permanent preservation. The Cache-to-Flash module
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comes with an M.2 flash module and a supercapacitor module. All modules are hot pluggable
with zero system downtime for extra availability and reliability. M.2 flash module can be
plugged in on the left-hand side from the rear of the chassis. Power module can be plugged in
on the right-hand side from the rear of the chassis. Images and tables below illustrate the
location and mechanical components of the cache-to-flash modules.
Figure 2-11 Cache-to-Flash Module Location
Table 2-11 Cache-to-Flash Module Location Description
ITEM NUMBER
18
DESCRIPTION
1
Slot for Flash Module
2
Slot for Power Module
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Figure 2-12 Cache-to-flash Module Pack
Figure 2-13 Cache-to-Flash Module Components
Table 2-12 Cache-to-Flash Module Component Description
ITEM
Flash
Module
Power
Module
19
NUMBER
DESCRIPTION
1
Flash Module Release Tab
2
Flash Module Attention Button
3
Flash Module Handle
4
Flash Module Status LED
5
Flash Module Power LED
6
Power Module Release Tab
7
Power Module Handle
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2.5.1. Mechanism of Cache Data Protection
The following image is the sequence of Cache-to-Flash workflow.
Figure 2-14 Cache-to-Flash Workflow
Cache-to-Flash technology will first flush CPU cache to memory, then flush memory to M.2 flash
module to maintain the upmost data consistency. It leverages the strength of both BIOS and
CPU to quickly backup memory data to the flash module. In order to quickly move data from
memory to flash module, M.2 PCI‐Express interface flash module is selected for better
performance and less power consumption. In Cache‐to‐Flash recovery phase, BIOS will check
C2F flag status. If C2F flag is ON, I/O cache data will be recovered from the M.2 flash module
and then continue normal booting. If C2F flag is OFF, the normal booting process continues.
2.5.2. Cache-to-Flash Module LEDs and Button
Please refer to the following for the definition of LED and button behavior.
Figure 2-15 Flash Module LEDs and Button
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Table 2-13 Flash Module LED and Button Descriptions
NUMBER
1
DESCRIPTION
Power LED
DEFINITION

Solid Green: Power is good at flash module.

Off: There is no power at flash module.

Solid Blue: The status of flash module is
good.
2
Status LED

Blinking Blue and Amber Interlaced: Installing
or removing the flash module.

Solid Amber: The flash module is failed or
wrong PCIe connection speed.
3
Attention Button
Used to prompt system that the flash module
can be removed later.
CAUTION
The flash module of Cache-to-Flash is hot swappable because it is a PCIe
device. Before removing the flash module from the system chassis, you must
press the Attention button until the flash module status LED finished
blinking. Otherwise, the flash module maybe damage.
2.6. Host Cards (Option)
The system comes with four on-board 10 GbE iSCSI ports on each controller. If you want to
expand the number of host ports, purchase QSAN host cards (optional components) will be the
fastest and most cost-efficiency choice.
There are several types of host cards that are available for selection. You can configure a fibre
channel by using QSAN 32 Gb or 16 Gb fibre channel host card, or choose an iSCSI host card by
using 25 GbE via SFP28 or 10 GbE via SFP+ or RJ45. Following figure is the overview of the host
card installation slots.
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CAUTION
You must remove the controller module from the system chassis before
starting the host card removing or installing procedures.
Host card can NOT hot plug in the controller module. Hot plug in the host
card might cause system hang up. You should remove the controller module
from the system chassis before removing or installing host card. Please DO
NOT attempt to hot plug in the host card.
Please refer to the following for the definition of LED behavior.
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2.6.1. 2-port 32 Gb Fibre Channel Host Card (SFP28) LEDs
Figure 2-16 2-port 32 Gb Fibre Channel Host Card (SFP28) LEDs
Table 2-14 2-port 32 Gb Fibre Channel Host Card (SFP28) LED Description
NUMBER
DESCRIPTION
DEFINITION

Solid Green: Asserted when the link is
established (Link OK without I/O).

1
Blinking Green: Asserted when the link is
established, and packets are being
Activity LED
transmitted along with any receive activity
(Access).

Off: No link is detected, or link fails.

Solid Blue: Asserted when a 32 Gb link is
established and maintained.

2
Solid Amber: Asserted when a 16 Gb link is
established and maintained.
Speed LED

Solid White: Asserted when an 8 Gb and
below link is established and maintained.

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2.6.2. 4-port 16 Gb Fibre Channel Host Card (SFP+) LEDs
Figure 2-17 4-port 16 Gb Fibre Channel Host Card (SFP+) LEDs
Table 2-15 4-port 16 Gb Fibre Channel Host Card (SFP+) LED Description
NUMBER
DESCRIPTION
DEFINITION

Solid Green: Asserted when the link is
established (Link OK without I/O).

1
Blinking Green: Asserted when the link is
established, and packets are being
Activity LED
transmitted along with any receive activity
(Access).

Off: No link is detected, or link fails.

Solid Blue: Asserted when a 16 Gb link is
established and maintained.

2
Solid Amber: Asserted when an 8 Gb link is
established and maintained.
Speed LED

Solid White: Asserted when a 4 Gb and below
link is established and maintained.

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2.6.3. 2-port 16 Gb Fibre Channel Host Card (SFP+) LEDs
Figure 2-18 2-port 16 Gb Fibre Channel Host Card (SFP+) LEDs
Table 2-16 2-port 16 Gb Fibre Channel Host Card (SFP+) LED Description
NUMBER
DESCRIPTION
DEFINITION

Solid Green: Asserted when the link is
established (Link OK without I/O).

1
Blinking Green: Asserted when the link is
established, and packets are being
Activity LED
transmitted along with any receive activity
(Access).

Off: No link is detected, or link fails.

Solid Blue: Asserted when a 16 Gb link is
established and maintained.

2
Solid Amber: Asserted when an 8 Gb link is
established and maintained.
Speed LED

Solid White: Asserted when a 4 Gb and below
link is established and maintained.

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2.6.4. 4-port 25 GbE iSCSI Host Card (SFP28) LEDs
Figure 2-19 4-port 25 GbE iSCSI Host Card (SFP28) LEDs
Table 2-17 4-port 25 GbE iSCSI Host Card (SFP28) LED Description
NUMBER
DESCRIPTION
DEFINITION

Blinking Green: Asserted when the link is
established, and packets are being
1
transmitted along with any receive activity
Activity LED
(Access).

Off: No link is detected, or link fails.

Solid Blue: Asserted when a 25 Gb link is
established and maintained.
2
Speed LED

Solid Amber: Asserted when not a 25 Gb link
is established and maintained.

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2.6.5. 2-port 25 GbE iSCSI Host Card (SFP28) LEDs
Figure 2-20 2-port 25 GbE iSCSI Host Card (SFP28) LEDs
Table 2-18 2-port 25 GbE iSCSI Host Card (SFP28) LED Description
NUMBER
DESCRIPTION
DEFINITION

Blinking Green: Asserted when the link is
established, and packets are being
1
transmitted along with any receive activity
Activity LED
(Access).

Off: No link is detected, or link fails.

Solid Blue: Asserted when a 25 Gb link is
established and maintained.
2
Speed LED

Solid Amber: Asserted when not a 25 Gb link
is established and maintained.

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2.6.6. 4-port 10 GbE iSCSI Host Card (SFP+) LEDs
Figure 2-21 4-port 10 GbE iSCSI Host Card (SFP+) LEDs
Table 2-19 4-port 10 GbE iSCSI Host Card (SFP+) LED Description
NUMBER
DESCRIPTION
DEFINITION

Blinking Green: Asserted when the link is
established, and packets are being
1
transmitted along with any receive activity
Activity LED
(Access).

Off: No link is detected, or link fails.

Solid Blue: Asserted when a 10 Gb link is
established and maintained.
2
Speed LED

Solid Amber: Asserted when a 1 Gb link is
established and maintained.

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2.6.7. 2-port 10 GBASE-T iSCSI Host Card (RJ45) LEDs
Figure 2-22 2-port 10 GBASE-T iSCSI Host Card (RJ45) LEDs
Table 2-20 2-port 10 GBASE-T iSCSI Host Card (RJ45) LED Description
NUMBER
DESCRIPTION
DEFINITION

Blinking Green: Asserted when the link is
established, and packets are being
1
transmitted along with any receive activity
Activity LED
(Access).

Off: No link is detected, or link fails.

Solid Green: Asserted when a 10 Gb link is
established and maintained.
2
Speed LED

Solid Amber: Asserted when a 1 Gb link is
established and maintained.

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3.
INSTALL SYSTEM HARDWARE
This chapter will guide you through the installation process.
3.1. Basic System Installation
For basic system installation, please refer to the Quick Installation Guide which can be
downloaded from the website. You can learn to install the disk drives, optional host cards, rail
kits, and power on the storage system to discover and setup the system.
For more information about discovering your system and the initial configuration, please refer
to the XEVO Software Manual.
3.2. Connecting a UPS (Option)
If you want to install a UPS (uninterruptible power supply) to provide clean power and offer
protection against mains power failures, please follow the following instructions.
1. Before you purchase a UPS system, please check the supported UPS interfaces and
communication types.
2. Supported types include network UPS via SNMP, serial UPS with COM port, and USB UPS.
3. Connect the UPS to the system via Service Port (UPS).
3.3. Connecting the USB LCM (Option)
If you purchased the USB LCM, please use the enclosed USB extension cable (A-male to Afemale) to connect to the system. The Following procedures are for the USB LCM connection:
1. Connect the USB LCM to the female side of the USB extension cable.
2. Connect the male side of the USB extension cable to the USB port on the system front pillar.
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3.4. Wake-on-LAN / Wake-on-SAS (Option)
You can power on the system remotely using the Wake-on-LAN feature. It can work with any
available Wake-on-LAN freeware and shareware.
QSAN's Wake-on-SAS technology allows you to remotely turn on or off all cascaded XD5300
expansion enclosures using QSAN's proprietary SAS cable. Wake-on-SAS ensures that after the
head system is shut down for maintenance or other purposes, the expansion enclosure will not
run idle, thus consuming power. Wake-on-SAS allows your devices to be turned on only when
necessary, thereby avoiding unnecessary waste of electricity. Another advantage of Wake-onSAS is that when you turn on the head system, the expansion enclosures will automatically
wake up, so if you forget to turn them on first, you don't need to worry about degrading the
volumes on the expansion enclosures.
3.5. Installing Memory Modules (Option)
If you purchase additional optional memory module for your storage system, please refer to the
following image and table for the suggested sequence of memory module installation. It is
requested that the installation slot and capacity of the memory module MUST be the same for
both controllers.
There are four DIMM slots for expansion of memory capacity. The installation sequence for the
memory module should be: #3 -> #2 -> #1 -> #4 due to slot #3 and #4 are the same memory
bank. Using different memory banks will improve system performance.
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Figure 3-1
Memory Module Slot Number
The following table is the suggested installation sequence for optional memory module.
Table 3-1
32
Optional Memory Module Installation Sequence
Slot #1
Slot #2
Slot #3
Slot #4
TOTAL
MEMORY
-
-
8 GB
-
8 GB
-
8 GB
8 GB
-
16 GB
8 GB
8 GB
8 GB
8 GB
32 GB
-
-
16 GB
-
16 GB
-
16 GB
16 GB
-
32 GB
8 GB
16 GB
16 GB
8 GB
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16 GB
16 GB
16 GB
16 GB
64 GB
-
32 GB
32 GB
-
64 GB
32 GB
32 GB
32 GB
32 GB
128 GB
64 GB
64 GB
64 GB
64 GB
256 GB
CAUTION
To ensure system stability, you MUST install genuine QSAN memory
modules to expand the system memory size. The platform does not support
mixed installation of DIMMs, so mixed installation of memory combinations
is not allowed.
TIP
Insert two DIMMs or more will boost performance.
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4.
SUPPORT AND OTHER RESOURCES
4.1. Getting Technical Support
After installing your device, locate the serial number on the sticker located on the side of the
chassis or from the XEVO -> System -> Maintenance > System Information and use it to
register your product at https://www.qsan.com/business_partnership. We recommend
registering your product in QSAN partner website for firmware updates, document download,
and latest news in eDM. To contact QSAN Support, please use the following information.

Via the Web: https://www.qsan.com/technical_support

Via Telephone: +886-2-77206355

(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)

Via Skype Chat, Skype ID: qsan.support

(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summer time: 09:30 - 01:00)

Via Email: [email protected]
Information to Collect

Product name, model or version, and serial number

Operating system name and version

Firmware version

Error messages or capture screenshots

Product-specific reports and logs

Add-on products or components installed

Third-party products or components installed
Information for Technical Support
If the technical support requests you to download the Service Package, please navigate in the
XEVO -> System -> Maintenance > System Information, and then click the Download Service
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Package button to download. Then the system will automatically generate a zip file the default
download location of your web browser.
4.2. Documentation Feedback
QSAN is committed to providing documentation that meets and exceeds your expectations. To
help us improve the documentation, email any errors, suggestions, or comments to
[email protected].
When submitting your feedback, include the document title, part number, revision, and
publication date located on the front cover of the document.
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APPENDIX
End-User License Agreement (EULA)
Please read this document carefully before you use our product or open the package containing
our product.
YOU AGREE TO ACCEPT TERMS OF THIS EULA BY USING OUR PRODUCT, OPENING THE PACKAGE
CONTAINING OUR PRODUCT OR INSTALLING THE SOFTWARE INTO OUR PRODUCT. IF YOU DO
NOT AGREE TO TERMS OF THIS EULA, YOU MAY RETURN THE PRODUCT TO THE RESELLER
WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE
RETURN POLICY.
General
QSAN Technology, Inc. ("QSAN") is willing to grant you (“User”) a license of software, firmware
and / or other product sold, manufactured or offered by QSAN (“the Product”) pursuant to this
EULA.
License Grant
QSAN grants to User a personal, non-exclusive, non-transferable, non-distributable, nonassignable, non-sub-licensable license to install and use the Product pursuant to the terms of
this EULA. Any right beyond this EULA will not be granted.
Intellectual Property Right
Intellectual property rights relative to the Product are the property of QSAN or its licensor(s).
User will not acquire any intellectual property by this EULA.
License Limitations
User may not authorize or permit any third party to: (a) use the Product for any purpose other
than in connection with the Product or in a manner inconsistent with the design or
documentations of the Product; (b) license, distribute, lease, rent, lend, transfer, assign or
otherwise dispose of the Product or use the Product in any commercial hosted or service
36
Appendix
©2024 QSAN Technology, Inc. All rights reserved.
www.qsan.com
Official
Document
XCubeSAN 5300 & 3300
Hardware Manual
bureau environment; (c) reverse engineer, decompile, disassemble or attempt to discover the
source code for or any trade secrets related to the Product, except and only to the extent that
such activity is expressly permitted by applicable law notwithstanding this limitation; (d) adapt,
modify, alter, translate or create any derivative works of the Licensed Software; (e) remove,
alter or obscure any copyright notice or other proprietary rights notice on the Product; or (f)
circumvent or attempt to circumvent any methods employed by QSAN to control access to the
components, features or functions of the Product.
Disclaimer
QSAN DISCLAIMS ALL WARRANTIES OF PRODUCT, INCLUDING BUT NOT LIMITED TO ANY
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE, AND
NON-INFRINGEMENT. ALL PRODUCTS ARE PROVIDE “AS IS” WITHOUT WARRANTY OF ANY
KIND. QSAN MAKES NO WARRANTY THAT THE PRODUCT WILL BE FREE OF BUGS, ERRORS,
VIRUSES OR OTHER DEFECTS.
IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT, INDIRECT,
SPECIAL, PUNITIVE, INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE,
PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE
PRODUCT OR OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE PRODUCT,
WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER
THEORY EVEN IF QSAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Limitation of Liability
IN ANY CASE, QSAN’S LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS EULA OR THE
PRODUCT WILL BE LIMITED TO THE TOTAL AMOUNT ACTUALLY AND ORIGINALLY PAID BY
CUSTOMER FOR THE PRODUCT. The foregoing Disclaimer and Limitation of Liability will apply to
the maximum extent permitted by applicable law. Some jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the exclusions and limitations set forth
above may not apply.
Termination
If User breaches any of its obligations under this EULA, QSAN may terminate this EULA and take
remedies available to QSAN immediately.
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©2024 QSAN Technology, Inc. All rights reserved.
www.qsan.com
Official
Document
XCubeSAN 5300 & 3300
Hardware Manual
Miscellaneous
38

QSAN reserves the right to modify this EULA.

QSAN reserves the right to renew the software or firmware anytime.

QSAN may assign its rights and obligations under this EULA to any third party without
condition.

This EULA will be binding upon and will inure to User’s successors and permitted assigns.

This EULA shall be governed by and constructed according to the laws of R.O.C. Any
disputes arising from or in connection with this EULA, User agree to submit to the
jurisdiction of Taiwan Shilin district court as first instance trial.
Appendix
©2024 QSAN Technology, Inc. All rights reserved.
www.qsan.com
Official
Document
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