Allen-Bradley 12 Input/12 Output Discrete Embedded I/O Installation Instructions

Installation Instructions
12 Input/12 Output Discrete Embedded TTL I/O
Module with Pulse Width Modulation and
DeviceLogix
Cat. No. 1799-D12G12GL
Inside...
For
See page
About the Module
1
Important User Information
3
Environment and Enclosure
4
Install the Module
4
Prevent Electrostatic Discharge
5
Configure Module Parameters
12
Configure DeviceLogix Parameters
13
Troubleshoot with the Indicators
15
Specifications
18
About the Module
The 12 Input/12 Output Discrete Embedded TTL I/O Module is a 24-point board
with four pulse width modulation (PWM) outputs. Inputs and outputs are
transistor-transistor logic (TTL) compatible. TTL indicates logic voltage levels from 0
to 5V dc (low voltage < 1V dc; high voltage > 2V dc).
The module uses DeviceLogix technology. DeviceLogix is a local logic capability
that lets you control outputs and manage status information within the device.
The module communicates via a DeviceNet network.
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2 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
The module is equipped with AutoBaud detect, and is shipped with Autobaud
enabled. AutoBaud lets the module detect the baud rate on your DeviceNet
network and automatically adjusts the module to that rate.
31568-M
Your package contains:
• one I/O module
• these installation instructions
• one DeviceNet 5-position, open-style plug with 2 locking screws (catalog
number 1799-DNETSCON)
Optional Hardware
Order all mating connectors and mounting hardware separately.
Option
Quantity
Catalog Number
Supplier
12-position I/O connector (2 pieces)
1
1799-12SPCON
Rockwell Automation
Hex stand-off, M3, 1 cm (1/4 in.)
Minimum length 1 cm (1/4 in.)
6
N/A
Local purchase
Screw, Pan Head, #6
6
N/A
Local purchase
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3 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Important User Information
Solid state equipment has operational characteristics differing from those of electromechanical equipment.
Safety Guidelines for the Application, Installation and Maintenance of Solid State Controls (Publication SGI-1.1
available from your local Rockwell Automation sales office or online at
http://literature.rockwellautomation.com) describes some important differences between solid state equipment
and hard-wired electromechanical devices. Because of this difference, and also because of the wide variety of
uses for solid state equipment, all persons responsible for applying this equipment must satisfy themselves that
each intended application of this equipment is acceptable.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages
resulting from the use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many
variables and requirements associated with any particular installation, Rockwell Automation, Inc. cannot
assume responsibility or liability for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits,
equipment, or software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell
Automation, Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.
Identifies information about practices or circumstances that can cause an explosion in a
WARNING hazardous environment, which may lead to personal injury or death, property damage, or
economic loss.
IMPORTANT
ATTENTION
Identifies information that is critical for successful application and understanding of the
product.
Identifies information about practices or circumstances that can lead to personal injury or
death, property damage, or economic loss. Attentions help you identify a hazard, avoid a
hazard, and recognize the consequence.
SHOCK HAZARD
Labels may be located on or inside the equipment (e.g., drive or motor) to alert people that
dangerous voltage may be present.
BURN HAZARD
Labels may be located on or inside the equipment (e.g., drive or motor) to alert people that
surfaces may be dangerous temperatures.
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4 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
ATTENTION
Environment and Enclosure
This equipment is intended for use in a Pollution Degree 2 industrial environment, in
overvoltage Category II applications (as defined in IEC publication 60664-1), at altitudes up to
2000 meters without derating.
This equipment is considered Group 1, Class A industrial equipment according to IEC/CISPR
Publication 11. Without appropriate precautions, there may be potential difficulties ensuring
electromagnetic compatibility in other environments due to conducted as well as radiated
disturbance.
This equipment is supplied as open type equipment. It must be mounted within an enclosure
that is suitably designed for those specific environmental conditions that will be present and
appropriately designed to prevent personal injury resulting from accessibility to live parts. The
interior of the enclosure must be accessible only by the use of a tool. Subsequent sections of
this publication may contain additional information regarding specific enclosure type ratings
that are required to comply with certain product safety certifications.
NOTE: See NEMA Standards publication 250 and IEC publication 60529, as applicable, for
explanations of the degrees of protection provided by different types of enclosure. Also, see
the appropriate sections in this publication, as well as the Allen-Bradley publication 1770-4.1,
Industrial Automation Wiring and Grounding Guidelines, for additional installation
requirements pertaining to this equipment.
Install the Module
To install the module, you must do the following:
• Set the node address.
• Mount the module.
• Connect the module to the DeviceNet network and to your I/O.
• Communicate with the module.
• Configure module parameters.
• Configure DeviceLogix parameters.
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5 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
ATTENTION
Prevent Electrostatic Discharge
This equipment is sensitive to electrostatic discharge, which can
cause internal damage and affect normal operation. Follow these
guidelines when you handle this equipment:
• Touch a grounded object to discharge potential static.
• Wear an approved grounding wriststrap.
• Do not touch connectors or pins on component boards.
• Do not touch circuit components inside the equipment.
• If available, use a static-safe workstation.
• When not in use, store the equipment in appropriate
static-safe packaging.
Set the Node Address
Set the node address using the rotary switches or a DeviceNet software
configuration tool such as RSNetWorx for DeviceNet.
The two switches are S1 and S2:
Switch Label
Function
S1
MSD - Most Significant Digit
S2
LSD - Least Significant Digit
Use the following illustration to help you locate the switches.
S1
S2
31572-M
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6 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Valid node addresses are 00 through 63. Each board is shipped with the node
address set to 63 in the board’s memory. The rotary switches are set for position 99
at shipment.
TIP
The rotary switches are read at board power-up only. Settings
between 64 and 99 cause the board to use the last valid node
address stored in the board’s memory.
To set the node address, do the following:
1. Use a small blade screwdriver to rotate the switches.
2. Line up the small arrow on the switch with the number setting you wish to
use.
Mount the Module
Use the following illustration to help you mount the module.
You can mount the board in an enclosure with pre-tapped holes.
Use the table on page 2 as a guide when purchasing mounting hardware.
Stand-off (1 of 6)
31570-M
1. Place the six stand-offs behind the module.
2. Align the holes on the module with the stand-offs.
3. Place the screws through the module into the stand-offs and tighten.
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7 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Module Dimensions
8.9 cm
3.5 in.
7.9 cm
3.125 in.
7.8 cm
3.0625 in.
7.8 cm
3.0625 in.
31580-M
16.5 cm
6.5 in.
Connect the Module
Use the following illustrations and tables to help you connect the DeviceNet and
I/O connectors to the module.
DeviceNet Connector (P1)
P5
P4
P3
P2
31571-M
ATTENTION
I/O cabling must be less than 6 m (19.7 ft).
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8 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
TIP
If necessary to guard against excessive vibration, tighten the two
screws on the DeviceNet connector (P1) to a maximum torque of
0.79 N-m (7 in-lbs).
I/O Connector Pin Assignments
The following illustration depicts the pin number assignments of the I/O connectors
(P2 through P5).
Connectors P2 through P5
1 2 3 4 5 6 7 8 9 10 11 12
31572-M
I/O Connector Signals
The following table identifies the signal for each pin number on the I/O connectors
(P1 through P5).
Pin
Description
Function
Comments
1
Common Field Power
0V dc return
Field power minus
2
First Input
Input
3
First Output
Output
4
5V dc Field Power
+5V dc field
5
Second Output
Output
6
PWM Signal
Output
7
Second Input
Input
8
Third Output
Output
9
Third Input
Input
10
Not Used
Not Used
Not Used
11
Not Used
Not Used
Not Used
12
Not Used
Not Used
Not Used
Publication 1799-IN008A-EN-P - July 2005
68 mA per connector
Requires Enable Set
9 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
I/O Connector Inputs and Outputs
The following table identifies the inputs and outputs for connectors P2 through P5.
Pin
Connector
P5
P4
P3
P2
1
Common
Common
Common
Common
2
Input 0
Input 3
Input 6
Input 9
3
Output 0
Output 4
Output 8
Output 12
4
+5V dc
+5V dc
+5V dc
+5V dc
5
Output 1
Output 5
Output 9
Output 13
6
PWM 1
PWM 2
PWM 3
PWM 4
7
Input 1
Input 4
Input 7
Input 10
8
Output 2
Output 6
Output 10
Output 14
9
Input 2
Input 5
Input 8
Input 11
DeviceNet Connector Pin Assignment
The following table identifies the signal for each pin number on the DeviceNet
connector.
Pin
Description
Function
Color
1
V-
-24V dc
Black
2
CAN_L
DeviceNet-specific
Blue
3
Shield
Not Used
Not Used
4
CAN_H
DeviceNet-specific
White
5
V+
+24V dc
Red
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10 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Connect the Field Output Device to the I/O Connector (P1)
Use the following wiring diagram to connect the module outputs. The module
outputs provide 5V TTL level signals.
P2 - P5
Pins 3, 5, 6, 8
Output X
Pin 1
Return
Load
Connect the Field Input Device to the I/O Connector (P1)
IMPORTANT
All field input devices in each group of eight must be of the same
type, either sinking or sourcing. The board will not operate if the
types are mixed.
Use the following wiring diagram to connect the module inputs.
Pins 4
+5V dc
TTL-level Device
Publication 1799-IN008A-EN-P - July 2005
Pins 2, 7, 9
Input X
Pin 1
Return
11 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Communicate with the Module
The module exchanges I/O data with the master on DeviceNet through cyclic,
polled, or change-of-state messaging.
Messaging Type
Description
Cyclic
The module produces and consumes I/O data
cyclically at the rate configured by the master on the
DeviceNet network.
Polled
The master initiates communication by sending its
polled I/O message to the board. The board
consumes the message, updates any outputs and
produces a response containing the input data.
Change-of-State
I/O data is produced when an input changes.
A heartbeat production occurs if no input condition
change occurs within the expected packet rate. This
heartbeat production tells the master that the board
is alive and ready to communicate. Consumption
occurs when data changes and the master produces
new output data to the board.
The module consumes and produces I/O data as follows:
I/O Connection Type
Consumes
Cyclic
3 Bytes
Produces
6 Bytes
Polled
3 Bytes
6 Bytes
Change-of-State
3 Bytes
6 Bytes
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12 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Refer to the following table for the word/bit definitions for the 1799-12G12GL
boards
Byte
Bit 7
Bit 6
Bit 5
Bit 4
Bit 3
Bit 2
Bit 1
Bit 0
Produced 0
I7
I6
I5
I4
I3
I2
I1
I0
Produced 1
Reserved
Logic Enabled Reserved
Reserved
I11
I10
I9
I8
Produced 2
O7
O6
PWM Enabled 1
05
04
O3
O2
PWM Enabled 0
O1
O0
Produced 3
O15
O14
PWM Enabled 3
O13
O12
O11
O10
PWM Enabled 2
09
O8
Produced 4
NetOut 7
NetOut 6
NetOut 5
NetOut 4
NetOut 3
NetOut 2
NetOut 1
NetOut 0
Produced 5
NetOut 15
NetOut 14
NetOut 13
NetOut 12 NetOut 11
NetOut 10
NetOut 9
NetOut 8
Consumed 0 O7
O6
O5
O4
O3
O2
O1
O0
Consumed 1 O15
O14
O13
O12
O11
O10
O9
O8
Consumed 2 PWM 7
PWM 6
PWM 5
PWM 5
PWM 4
PWM 3
PWM 2
PWM 1
Where: I = Input; O = Output; PWM = Pulse Width Modulation
PWM 0 through 7 = Pulse Width Modulation percent value
Configure Module Parameters
The module has 11 parameters that are configurable through a DeviceNet software
configuration tool such as RSNetWorx for DeviceNet. The DeviceNet configuration
tool requires an electronic data sheet (EDS) to configure the module’s parameters.
You can find the EDS file on the ODVA Web site (www.odva.org).
Use the descriptions in the following table to help you configure the parameters.
Parameter
Description
AutoBaud
Enables the board to match the network’s data rate. When
enabled, Baud Rate parameter is ignored.
Input Off-to-On Filter Time
Controls the amount of time the input must be in the on
state before the board reports the input as on.
Input On-to-Off Filter Time
Controls the amount of time the input must be in the off
state before the board reports the input as off.
Output Idle State
Controls the state of each output when the DeviceNet
master is in an idle state.
Output Fault State
Controls the state of each output when the board loses
communication with the DeviceNet master.
Output Idle Value
Controls the value that outputs will have when the output
idle state is set to use idle value.
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13 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Parameter
Description
Output Fault Value
Controls the value that outputs will have when the output
fault state is set to ‘use fault value.’
Consumed I/O Assembly
Lets you select size of consumed data.
Network Status Override
Lets local logic override output behavior when the module is
not online.
Comm Status Override
Allows local logic to override output behavior when
communications is faulted or idled.
Quick Start
Disables Autobaud, decreasing startup time.
Configure DeviceLogix Parameters
Use the Function Block Editor supplied with RSNetWorx for DeviceNet software to
configure DeviceLogix parameters.
TIP
For more information on using the Function Block Editor, refer to
the DeviceLogix User Manual, publication ACIG-UM001, as well
as the online help supplied with RSNetWorx for DeviceNet
software.
Configure the DeviceLogix parameters listed in the following table:
Parameter
Selection
Function Blocks Supported
Boolean
Latches
Timers
Counters
Maximum Number of Function Blocks in a
Configuration
72
Function Block Processing Time
2 msec/24 blocks
4 msec/28 blocks
6 msec/72 blocks
Network Input Bits
32
Network Output Bits
16
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14 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Parameter
Selection
Available Status Bits
Explicit Message Connection
Polled Connection
Change-of-State/Cyclic Connection
Change-of-State/Cyclic Fault
Network Fault
Minor Module Fault
Logic Status Indicators
None
Solid Green
Flashing Green
Logic Disabled
Logic Enabled
Local Forces Applied and Logic Enabled
Consumed I/O Assembly
The amount of data the module consumes over the
DeviceNet network (0 - 4 bytes)
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15 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Troubleshoot with the Indicators
These module indicators are shown below.
• Module status indicator
• Network status indicator
• DeviceLogix status indicator
• Input status indicators
• Output status indicators
• 5V dc supply power indicator
Logic Status
Indicator
Network Status
Indicator
Input Status
Indicators
Module Status
Indicator
Output Status
Indicators
+5V dc Supply
Status Indicator
31576-M
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16 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Board Status Indicator (MOD)
Indication
Status
None
No power
Green
Blinking
Solid
Needs commissioning
Device operational
Red
Blinking
Solid
Minor fault
Critical fault
Network Status Indicator (NET)
Indication
Status
None
Not on line
• Device has not completed duplicate MAC ID test yet
• Device may not be powered yet
Green
Blinking
Solid
Red
Blinking
Solid
On line/connected (Group 2 device only) the device is allocated to a master
On line/no connections
Connection timed out
Failed communication: A duplicate node address exists or module is at the wrong baud
rate
DeviceLogix Status Indicator (DS1)
Indication
Status
None
DeviceLogix disabled
Green
Solid
Blinking
DeviceLogix enabled
Input or Output force (forced value) active
Publication 1799-IN008A-EN-P - July 2005
17 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Inputs and Outputs Status Indicators
Indication
Status
None
No power
Input or output point off
Yellow
Input or output point on
+5V dc Supply Power Indicator
Indication
Status
Green
5V I/O power
None
No power
Publication 1799-IN008A-EN-P - July 2005
18 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Specifications
Input Specifications
Maximum
Minimum
Inputs per block
12 TTL compatible
Off-State
Voltage
Current
0.8V dc
0.6 mA
-
On-State
Voltage
Current
5.1V dc
10 µA
2.4V dc
0 µA
Output Specifications
Outputs Per Block
12 TTL, 24 mA
Output Auxiliary Voltage
Current
5V supply, 5.1V
4.8 V dc
-
On-State Voltage Drop
250 mV
-
On-State Current
24 mA
-
Board Current (all outputs on)
450 mA
-
Surge Current - for 10ms,
repeatable every 2s (individual
outputs)
24 mA
-
25V dc
450 mA
11V dc
-
General Specifications
DeviceNet Power
Voltage
Current
DeviceNet Power
Circuit Type
I/O Wire Length
Publication 1799-IN008A-EN-P - July 2005
Class 2
6M
19.7 ft
-
19 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
General Specifications (continued)
LED Indicators
Board Status - red/green
Network Status - red/green
DeviceLogix Status - green
Input Point LED - yellow
Output Point LED - yellow
5V I/O supply - green
Approximate Dimensions
Millimeters (Inches)
165.1 mm x 88.9 mm x 3.53 mm
(6.5 in. x 3.5 in. x 0.14 in.)
Operational Temperature
IEC 60068-2-1 (Test Ad, Operating Cold),
IIEC 60068-2-2 (Test Bd, Operating Dry Heat),
IEC 60068-2-14 (Test Nb, Operating Thermal Shock):
-20...70 oC (14...158 oF)
Storage Temperature
IEC 60068-2-1 (Test Ab, Un-packaged Non-operating Cold),
IEC 60068-2-2 (Test Bb, Un-packaged Non-operating Dry Heat),
IEC 60068-2-14 (Test Na, Un-packaged Non-operating Thermal Shock):
-40... 85 oC (-40...185 oF)
Relative Humidity
IEC 60068-2-30 (Test Db, Un-packaged Non-operating Damp Heat):
5...95% non-condensing
Vibration
IEC 60068-2-6 (Test Fc, Operating):
5g @ 10-500Hz
Operating Shock
IEC 60068-2-27 (Test Ea, Unpackaged Shock):
30g
Non-Operating Shock
IEC 60068-2-27 (Test Ea, Unpackaged Shock):
50g
Emissions
CISPR 11:
Group 1, Class A
ESD Immunity
IEC 61000-4-2:
8 kV indirect contact discharges
Radiated RF Immunity
IEC 61000-4-3:
10V/m with 1kHz sine-wave 80%AM from 30MHz...2000 MHz
10V/m with 200Hz 50% Pulse 100%AM at 900 MHz
10V/m with 200Hz 50%Pulse 100% AM at 1890 MHz
Publication 1799-IN008A-EN-P - July 2005
20 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
General Specifications (continued)
EFT/B Immunity
IEC 61000-4-4:
±2kV at 2.5kHz on signal ports
±2kV at 5kHz on communications ports
Surge Transient Immunity
IEC 61000-4-5:
±2kV line-earth (CM) on communications ports
Conducted RF Immunity
IEC 61000-4-6:
10Vrms with 1kHz sine-wave 80%AM from 150kHz...80MHz
Enclosure Type Rating
None (open-style)
5V Supply Voltage Ranges
4.8...5.1V
0...5.1V dc
Supply Power/Current Ratings
Isolated outputs limited to 1 volt-ampere in each ungrounded output
line
Power Consumption
11.25 VA dc
Power Dissipation
11.25 VA dc @ 70 °C, approximate minimum enclosure size 229 mm x
165 mm x 127 mm (9 in. x 6.5 in. x 5 in.)
Isolation Voltage
(continuous-voltage withstand
rating)
50V continuous
Tested to withstand 2000V dc for 60 seconds
Conductors Wire Size
I/O: 20 AWG (0.5mm2)...26 AWG (0.13mm2) solid or stranded copper
wire rated at 75 °C or greater 1.2 mm (3/64 in.) insulation maximum.
DeviceNet: 14 AWG (2.5mm2)...22 AWG (0.25mm2) solid or stranded
copper wire rated at 75 °C or greater 1.2 mm (3/64 in.) insulation
maximum. (Refer to publication DNET-UM072).
Wiring Category1,2
2 - on signal ports
2 - on communications ports
Wire Type
Copper
1 Use this Conductor Category information for planning conductor routing. Refer to Publication 1770-4.1,
Industrial Automation Wiring and Grounding Guidelines.
2
Use this Conductor Category information for planning conductor routing as described in the appropriate
System Level Installation Manual.
Publication 1799-IN008A-EN-P - July 2005
21 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Certifications
Certifications:1
(when product is marked)
c-UR-us
CE
C-Tick
ODVA
UL Recognized Component Industrial Control
Equipment, certified for US and Canada
European Union 89/336/EEC EMC Directive,
compliant with:
EN 50082-2; Industrial Immunity
EN 61326; Meas./Control/Lab., Industrial Requirements
EN 61000-6-2; Industrial Immunity
EN 61000-6-4; Industrial Emissions
EN 61131-2; Programmable Controllers
(Clause 8, Zone A & B)
Australian Radiocommunications Act, compliant
with: AS/NZS CISPR 11; Industrial Emissions
ODVA conformance tested to DeviceNet specifications
Note: In order to comply with CE Low Voltage Directives (LVD), you
must use either a NEC Class 2, a Safety Extra Low Voltage (SELV) or a
Protected Extra Low Voltage (PELV) power supply to power this
adapter. A SELV supply cannot exceed 30V rms, 42.4V peak or 60V dc
under normal conditions and under single fault conditions. A PELV
supply has the same rating and is connected to protected earth.
1
See the Product Certification link at www.ab.com for Declarations of Conformity, Certificates, and
other certification details.
DeviceNet is a trademark of Open DeviceNet Vendor Association (ODVA).
RSNetWorx for DeviceNet and DeviceLogix are trademarks of Rockwell Automation
Publication 1799-IN008A-EN-P - July 2005
22 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Notes:
Publication 1799-IN008A-EN-P - July 2005
23 12 Input/12 Output Discrete Embedded TTL I/O Module with Pulse Width Modulation and DeviceLogix
Notes:
Publication 1799-IN008A-EN-P - July 2005
Rockwell Automation Support
Rockwell Automation provides technical information on the web to assist you in
using its products. At http://support.rockwellautomation.com, you can find
technical manuals, a knowledge base of FAQs, technical and application notes,
sample code and links to software service packs, and a MySupport feature that you
can customize to make the best use of these tools.
For an additional level of technical phone support for installation, configuration and
troubleshooting, we offer TechConnect Support programs. For more information,
contact your local distributor or Rockwell Automation representative, or visit
http://support.rockwellautomation.com.
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours of
installation, please review the information that's contained in this manual. You can
also contact a special Customer Support number for initial help in getting your
module up and running:
United States
1.440.646.3223
Monday – Friday, 8am – 5pm EST
Outside United
States
Please contact your local Rockwell Automation representative for any
technical support issues.
New Product Satisfaction Return
Rockwell tests all of its products to ensure that they are fully operational when
shipped from the manufacturing facility. However, if your product is not
functioning and needs to be returned:
United States
Contact your distributor. You must provide a Customer Support case number
(see phone number above to obtain one) to your distributor in order to
complete the return process.
Outside United
States
Please contact your local Rockwell Automation representative for return
procedure.
Publication 1799-IN008A-EN-P - July 2005
PN 957955-82
Copyright © 2005 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
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