Synergy RDD
QUICK INSTALL AND
TROUBLESHOOTING GUIDE
Warning: Refer to manual for all warnings and install instructions.
This guide is not intended to replace the manual. This is to serve as a reminder for
those already familiar with the instillation of this product.
Warning: This product contains chemicals known to the State of
California to cause cancer, birth defects or other reproductive harm.
For more information go to P65Warnings.ca.gov.
Scan to go to
Support Page
PN:193117 Rev:01-02-24
1. Installation
Instructions for Installation
Installation can only be performed by a qualified door operator professional. Electrical work must be
performed by qualified and licensed electricians.
• Install the torque bracket on either side of the operator using the 4 washers and bolts included in
hardware bag. Spacers will need to be installed under the torque bracket on the RDD 25 only to keep it off
the gearbox for adjustment.
• (Please note the torque bracket can be installed on either the inside or outside of the Synergy RDD. In
most cases, mounting it on the outside gives more room.)
• For solid shaft installation: Slide on the collar with the single set screw provided. For hollow shaft
installation:The following step can be skipped.
• Slide the drive onto the shaft leaving a minimum of 1/2" exposed on each end. For solid shafts install, line
up the key-way on the shaft and gearbox and insert the correct size key completely into the gearbox. For
hollow shaft install, slide the key along the shaft and through the key-way of the gearbox leaving at least
1/2" of key exposed on each side.
• Adjust the operator so it is straight up and down and move the torque bracket so it is sitting flush against
your mounting surface. Tighten the mounting bolts and attach the torque bracket to the mounting
surface. (You may need to use the manual disconnect to move the operator once the key is in.)
• Slide the collar with multiple set screws on the end of the shaft. For hollow shaft install: Place the key-way
on the collar over the exposed flat key and against the gear box. Tighten all set screws. This will tie the key
and shaft into the gearbox.
• For solid shaft installs: This will serve to keep the key from moving out of the gearbox. Tighten the inside
and outside collar against the gearbox.
• Please note: Wall control and transmitters are preprogrammed for you out of the box. If you need to
reprogram, reset, or remove these or any additional wireless accessories, please see the full manual for
directions.
Page 1
3. Advanced Programming Process
When the desired Level setting is selected, press the (P) button
to save the level setting and enter the Menu selection mode.
The number 1 will now be underlined.
5
Using the (+) and/or (-) buttons, select the desired Menu.
(The example shown is Menu 3)
6
When the desired Menu setting is selected, press the (P) button to
save the Menu setting and enter the Set Parameter mode.
7
Using the (+) and/or (-) buttons, select the desired Parameter Settings.
8
Press the (P) button. The control changes to the level display.
9
To end advanced programming mode, press and hold the (P) button
for a minimum of 5 seconds. All changed parameters are now
saved. Drive is now in operating mode.
Step 2
NOTE: Always Complete 3 Cycles After Implementing Advance Programing Changes.
Quick Install and Troubleshooting Guide
34
Page 2
5678
5678
34
P
5678
5678
P
34
12
• Cycle opener three times.
• In order to store the programmed settings, and learn the force
required to move the door, the RDD opener must be cycled three
complete times. One complete cycle is considered an open and close.
• Basic programming is complete
12
4
34
12
Using the (+) and/or (-) buttons, select the desired level.
(The example shown is Level 2)
12
3
34
P
P
5678
90
To begin advanced programming, press and hold the (P) button
for at least 11 seconds. A display of numbers 1-10 appears in an
arch across the screen. Number 1 and 2 will have a line above it.
This indicates Level 1 and 2
90
2
90
Begin with door in closed position
90
• Your transmitters have come preprogrammed to the operator. If at any
point you factory reset the operator, this is where the transmitter is
taught. (Please see full manual for transmitter programming instructions.)
• Press (P) to skip this step or to save your transmitter if reprogramming.
• The RDD exits the programming mode, and the LCD screen indicates the
normal standby mode with the word “ON”.
1
90
Step 1
• Begin with door in closed position.
• Press and hold (P) button until the LCD screen displays the number 5.
• Release (P) button.
• LCD screen shows blinking icon of an open door on the right.
• Press and hold the (+) button until the door reaches the desired open position.
• Press the (P) button.
• LCD screen shows blinking icon of a closed door on the left.
• Press and hold the (-) button until the door reaches the desired
closed position.
• Press the (P) button.
• LCD screen shows a blinking icon of a radio signal.
12
2. RDD Basic Programming
4. Fine Limit Adjustments
5. Force Adjustments
Fine Adjustment on Open Limit – Level 1 Menu 9
• Press and hold (P) button for 11 seconds. A display of numbers 1-10
appears on the screen.
• The numbers 1 and 2 will have a line above it.
Open Force – Level 2 Menu 1
• Press and hold (P) button for 11 seconds. A display of numbers 1-10
appears on the screen.
• The numbers 1 and 2 will have a line above it.
• Press the (P) button once. The number 1 will have a line under it. (Menu 1)
• Press the (P) button once.
• The large blinking number in the middle of the screen is the force setting.
• Use the (+) to increase the open force (Max 16) or use the (-) button to
decrease the open force.
• Exit programming by holding the (P) button for 5 seconds. Cycle two
complete times.
• Press the (-) button once until 1 has a line above them. (Level 1)
• Press the (P) P button once. The number 1 will have a line under it. (Menu 1)
• Press the (+) button as many times necessary until 1-9 have a line
underneath them. (Menu 9)
• Press the (P) button once.
• Use the (+) or (-) to change the value shown in the middle of the screen.
Increasing the value will drive the door more into the up position.
Decreasing the value will drive the door more into the center position.
• Exit cycle counter by holding the (P) button for 5 seconds.
Close Force – Level 2 Menu 2
• Press and hold (P) button for 11 seconds. A display of numbers 1-10
appears on the screen.
• The numbers 1 and 2 will have a line above it.
• Press the (P) P button once. The number 1 will have a line under it. (Menu 1)
• Press the (+) button one time until 1-2 are underlined. (Menu 2)
• Press the (P) button once.
• The large blinking number in the middle of the screen is the speed setting.
• Use the (+) to increase the close force (Max 16) or use the (-) button to
decrease the close force.
Fine Adjustment on Close Limit – Level 1 Menu 10
• Press and hold (P) button for 11 seconds. A display of numbers 1-10
appears on the screen.
• The numbers 1 and 2 will have a line above it.
• Press the (-) button once until 1 has a line above them. (Level 1)
• Press the (P) P button once. The number 1 will have a line under it. (Menu 1)
• Press the (+) button as many times necessary until 1-0 have a line
underneath them. (Menu 10)
• Press the (P) button once.
• Use the (+) or (-) to change the value shown in the middle of the screen.
decreasing the value will drive the door more into the down position.
increasing the value will drive the door more into the center position.
• Exit cycle counter by holding the (P) button for 5 seconds.
• Exit programming by holding the (P) button for 5 seconds. Cycle two
complete times.
• Run the RDD three complete cycles.
• Run the RDD three complete cycles.
Page 3
6. Sensitivity Adjustments
Open Sensitivity – Level 2 Menu 3
• Press and hold (P) button for 11 seconds. A display of numbers 1-10
appears on the screen.
• The numbers 1 and 2 will have a line above it.
• Press the (P) P button once. The number 1 will have a line under it. (Menu 1)
• Press the (+) button two times until 1-3 are underlined. (Menu 3)
• Press the (P) button once.
• The blinking number in the center of the screen is the sensitivity setting.
• Use the (+) to increase the setting making the opener less sensitive.
• Use the (-) to decrease the setting making the opener more sensitive.
• Exit programming by holding the (P) button for 5 seconds. Cycle two
complete times.
Close Sensitivity – Level 2 Menu 4
• Press and hold (P) button for 11 seconds. A display of numbers 1-10
appears on the screen.
• The numbers 1 and 2 will have a line above it.
• Press the (P) P button once. The number 1 will have a line under it. (Menu 1)
• Press the (+) button three times until 1-4 are underlined. (Menu 4)
• Press the (P) button once.
• The blinking number in the center of the screen is the sensitivity setting.
• Use the (+) to increase the setting making the opener less sensitive.
• Use the (-) to decrease the setting making the opener more sensitive.
• Exit programming by holding the (P) button for 5 seconds. Cycle two
complete times.
• Run the RDD three complete cycles.
Quick Install and Troubleshooting Guide
Page 4
7. RDD Hard Reset & Programming Instructions Level 1 Menu 8
SELECT ONE of the following parameter settings
Step 1
• Manually disengage operator, move the door halfway into the opening by
hand, and re-engage operator.
• Press and hold (P) button for 12 seconds. Display of numbers 1-10 appears
across the screen.
• Numbers 1 and 2 will have a line above it. (Level 2)
• Press the (-) once till the line is above 1.
• Press the (P) button. 1 will be underlined. Number 8 appears in center of
the screen. (Menu 1)
• Press and release the (+) button as many times until 12345678 are
underlined. (Menu 8)
• Press the (P) button. The ‘1’ will be blinking in the middle of the screen.
• Change the setting from ‘1’ to ‘2’ by pressing the (+) button once. 2 will appear
on the screen.
• Press the (P) button once. The screen will begin counting down from 24 to 0.
• Following the countdown, the green light on control board will briefly flash off
and on.
• RDD is back to factory settings and is now automatically in programming mode.
Parameter
1
Step 2
• Press and hold the (+) button until the door reaches the desired open position.
• Press the (P) button.
• Press and hold the (-) button until the door reaches the desired closed
position.
• Press the (P) button.
• If a receiver is installed, press the transmitter button to activate with
receiver, then press (P) button.
• If no receiver, press the (P) button to skip this step.
Step 3
• In order to store the programmed settings and learn the force required to
move the door, the RDD opener must be cycled three complete times. One
complete cycle is considered an open and close.
• Programming is complete.
Page 5
Purpose
No Reset
2
Reset back to original Factory Settings
3
Removes all programmed radio Transmitters
4
Resets Any programmed timer to close
5
Resets expanded drive functions (Menus 2,3,5 and 7)
6
Reset of Safety Elements (Code 43, 5)
7
Reset of MS BUS (Error code 36)
8
Reset of end positions (limits) only
8. RDD Error Codes
CODE
ISSUE
SOLUTION
Code 33
Code 5
8.2K safety edge connected at XP74
was actuated in the down cycle.
Check door and remove obstacle. If no safety edge
is connected at XP74, make sure the 8.2K resistor is
inserted in the terminal.
Thermal overload protection
triggered.
Make sure door is balanced and running easily by
hand. Unplug power supply and allow operator
to cool down.
Code 35
Control board issue.
Code 7
No activity or buttons pressed for 120
seconds while in programming mode.
Restart and complete the programming process.
Perform factory reset (Level1 Menu 8 Parameter 2).
If problem persists, replace control board.
Code 36
Code 9
Limit position sensor is unable to
reach programmed end position.
Check door for balance and running easily by hand.
Check or increase open and closing force (Level 2,
Menu 1 and 2).
Connection terminals for stop button
interrupted or chain hoist safety
switch wired incorrectly.
Check 3 button and wiring at XB50. Reset Bus
module (Level1 Menu 8 Parameter 7)
Code 39
Code 10
Door moving to sluggish or jammed.
Running easily by hand. Increase open and/or
closing force (Level 2, Menu 1 and 2).
Limit position sensor (Encoder)
defective.
Hard reset operator (Level 1 Menu 8 Parameter 2).
If problem persists, Replace limit position sensor.
Code 40
Code 11
Run time limit/excess travel.
Make sure the end positions are set correctly. Reset
end positions (Level 1 Menu 8 Parameter 8).
Limit positions improperly or
previously set.
Run door towards halfway position manually and
reset end positions (Level1 Menu 8 Parameter 8).
Code 41
Limit position sensor speed error.
Code 13
Test of safety edge failed or closing
edge programming turned on without
safety edge connected.
Test safety edge. Deactivate or connect safety edge.
Check to see that door is balanced and running
smoothly. Check operational speeds (Level 6).
Code 43
Cable protection triggered.
Code 14
Number of cycles required to store
force after setting end positions
not met.
Run 3 full cycles if possible. If not, reset end
position (Level 1 Menu 8 Parameter 8) and run three
full cycles.
Check to make sure cables are set correctly. Reset
safety elements in advanced settings (Level1 Menu
8 Parameter 6).
Code 44
Photo eye or pulsed safety device
interrupted or defective.
Remove obstacle, check wiring and alignment.
8K2 hold circuit or connection
terminals for the door hold circuit
interrupted.
Check wires at WT and STOP on XP74. If nothing is
wired, replace 8K2 resistor in WT and STOP.
Code 15
Code 48
Code 16
The current sensor for monitoring
motor overload is defective.
Hard reset the operator (Level 1 Menu 8 Parameter 2).
If problem persists, replace operator.
Setting on the close door position
detective.
Make sure door is balanced and running easily
by hand. Adjust the close limit with fine limit
adjustment (Level 1 Menu 10).
Code 26
Input voltage error.
Check external power supply.
Code 28
Door movement too irregular.
Check door for obstruction, proper balance and
manual operation. Increase open or close sensitivity
(Level 2 Menu 3 and 4).
Code 30
MS-BUS Error. (Bad signal from
Command 108).
Perform BUS module reset (Level1 Menu 8
Parameter 7).
Quick Install and Troubleshooting Guide
Page 6
9. Emergency Release Information
Emergency Release
• To release door, with your garage door in the closed position,
disengage by pulling on the red emergency release handle. This will
be on the right of the RDD-25 and on the Left of the RDD-45 while
looking at the operator.
• To re-engage, pull on the green handle and move the door until the
gearbox re-engages.
WARNING
If you have to disengage with the garage door open,
it is very important that you stay clear of the garage
door path. DEATH, SERIOUS INJURY, OR DAMAGE
TO PROPERTY COULD RESULT if garage door falls
(either rapidly or unexpectedly) due to weak or
broken springs.
Quick Install and Troubleshooting Guide
Page 7
Marantec America Corporation
5705 Centerpoint Court
Gurnee, Illinois 60031
Tel: 1-888-622-2489
marantecamerica.com
">
