Aastra 6739i Installation Guide

Aastra 6739i Installation Guide
Aastra Model 6739i IP Phone
Installation Guide
41-001310-06 Rev 02 – 04.2012
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which
the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such
by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the
requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such
confidential and proprietary programs and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form.
Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine
readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of
firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the
terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions
contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and
destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such
damages.
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41-001310-06 Rev 02 – 04.2012
Content
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Optional Accessories for 6739i (Not Included) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
IP Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Direct or Shared Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting to the Network and to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Desk or Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Accessing Your Options via the Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Accessing Your Options via the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Other Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Set Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Status Lights (LEDs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Line/Call Appearance Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Using a Headset with your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Model M670i and M675i Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing the Expansion Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Attaching Multiple Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Troubleshooting Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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Content
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Limited Warranty (Australia Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Repair Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1
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Welcome
Congratulations on your purchase of the Model 6739i IP telephone! The 6739i communicates over an IP network
allowing you to place and receive calls in the same manner as a regular business telephone. The 6739i is capable of
supporting the SIP IP protocol.
Phone Features
• 5.7" VGA Thin Film Transistor (TFT) technology graphical LCD with touch screen and backlight capabilities
• Bluetooth headset support
• 3 call appearance line keys with LEDs
• USB jack
• Full-duplex speakerphone for handsfree calls
• Built-in-2-port, 10/100/1000 Ethernet switch - lets you share a connection with your computer
• Inline power support (based on 802.3af Power-over-Ethernet (PoE) (standard) which eliminates power adapters
• AC power adapter (sold separately)
Requirements
The 6739i IP Phone requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for the 6739i phone.
• Access to a Trivial File Transfer Protocol (TFTP) server, File Transfer Protocol (FTP) server, Hypertext Transfer Protocol
(HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS) server.
• Ethernet/Fast Ethernet LAN (10/100 BaseT) or Gigabit Ethernet LAN (1000 BaseT) (Gigabit Ethernet LAN (1000 Mbps)
recommended).
• Category 5/5e straight through cabling (category 6 straight through cabling required for optimum Gigabit Ethernet
performance).
• Power source
– For Ethernet networks that supply in-line power to the phone (IEEE 802.3af ):
– For power, use the Ethernet cable (supplied) to connect from the phone directly to the network for power. (No 48v
AC power adapter required)
– For Ethernet networks that DO NOT supply power to the phone:
– (optional) For power, use the 48V AC Power Adapter (optional accessory) to connect from the DC power port on
the phone to a power source.
or
– (optional) For power, use a Power over Ethernet (PoE) power injector or a PoE switch. A PoE power injector is available as an optional accessory from Aastra Telecom. Contact your Administrator for more information.
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1
Welcome
About This Guide
This manual describes how to physically set up your new 6739i. Not all features listed are available by default and some
may depend on your phone system or service provider. Contact your system administrator if you have any questions on
what features and services are available to you on your system. This guide complements the Aastra SIP IP Phone
Administrator Guide and the Aastra Model 6739i IP Phone User Guide.
Aastra SIP IP Phone Administrator Guide – is designed for network administrators, system administrators, developers
and partners who need information on installing this product on an IP network.
Aastra Model 6739i IP Phone User Guide – explains the most commonly used IP telephone features for an end user.
These guides along with release notes, system updates, etc. can be downloaded from our Web site at
http://www.aastra.com.
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Phone Parts
Phone Parts
When you unpack your phone, you should ensure that you have all of the following items. If any part is missing, contact
the supplier of your phone.
6739i SIP IP Phone
Wall Mount
Drilling Template
asdassa
asdadsda
Telephone
Telephone
Base Desk
Legs
Handset
Ethernet Cable
Handset Cord
6739i Installation
Guide on CD
Wall Mount
Drilling Template
Screws and
Anchors for
Wall Mounting
Optional Accessories for 6739i (Not Included)
Additional Ethernet Cable
(category 5/5e straight
through cable)
Power
Adapter
PoE (Power over Ethernet)
Inline Power Injector
Model M670i Expansion
Module
Model M675i Expansion
Module
A PoE (Power over Ethernet) inline power injector supplies 48v power to the 6739i through the Ethernet Cable on pins 4 &
5 and 7 & 8.
WARNING!
Do not use this PoE inline power injector to power other devices.
Model M670i provides 36 additional softkeys for the phone. Model M675i provides 60 additional softkeys. For more information about the expansion modules, see the section, Model M670i and M675i Expansion Modules on page 20.
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3
IP Phone Keys
IP Phone Keys
Key Panel





  









Volume Control (-)
4

Volume Control (+)

6739i Handset

Hold Key

High Quality Speakerphone

Redial Key

Message Waiting Lamp

Goodbye Key

Options Key

Messages Key

Callers List Key

Three (3) Call Appearance Lines

Directory Key

Speakerphone/Headset Toggle
Key

Services Key

Mute Key

Conference Key

Color LCD Touch Screen

Transfer Key

Keypad
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IP Phone Keys
Key Descriptions
The following table identifies the keys on the key panel of your 6737i IP phone that you can use for handling calls.
Text Keys
Options
Symbol Keys
Key Description
Options Key - Accesses options to customize your phone. Your System
Administrator may have already customized some of your settings. Check
with your System Administrator before changing the administrator-only
options.
Callers List Key - Accesses a list of calls received by the phone.
Callers
Directory
Directory Key - Accesses a directory of names and phone numbers (stored in
alphabetical order).
Services
Services Key - Accesses enhanced features and services set up by your System Administrator.
Conference Key - Begins a conference call with the active call.
Conf
Transfer Key - Transfers the active call to another number.
Transfer
Hold
Redial
Goodbye
Messages
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Hold Key - Places an active call on hold. To retrieve a held call, press the call
appearance button beside the light that is flashing.
Redial Key - Redials previously dialed numbers. Pressing the Redial key twice
simultaneously redials the last dialed number.
Goodbye Key - Ends an active call. The Goodbye key also exits an open list,
such as the Options List, without saving changes.
Voice Mailbox Key - Accesses your phone’s voice mailbox to retrieve and listen to stored messages.
5
IP Phone Keys
Text Keys
Line 3
Symbol Keys
Key Description
Line/Call Appearance Keys - Connect you to a line or call. The Aastra 6739i IP
Phone IP phone supports 3 line hold keys.
Line 2
Line 1
Speaker/
Headset
Speakerphone/Headset Key - Activates Handsfree for making and receiving
calls without lifting the handset. When the audio mode option is set, this key
is used to switch between a headset and the handsfree speakerphone. See
“Other Phone Features” on page 17 for more information.
Volume control key - Adjusts the volume for the handset, headset, ringer,
and handsfree speaker. See “Adjusting the Volume” on page 17 for more
information.
Mute
Mute key - Mutes the microphone so that your caller cannot hear you (the
light indicator flashes when the microphone is on mute).
*See the Aastra Model 6739i IP Phone User Guide for more information about each of these keys.
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Installation and Setup
Installation and Setup
The 6739i can be setup to share a network connection with another network device. Power can be provided by an AC
adapter (optional accessory), an 802.3af compliant network power source, or with a PoE inline power injector (optional
accessory). It can also be installed on a desk or mounted on the wall. If your Network Administrator has already setup
your phone, please refer to the Aastra Model 6739i IP Phone User Guide for call handling information or contact your
Network Administrator.
Note:
You can download the Aastra Model 6739i IP Phone User Guide from the Aastra Web site at www.aastra.com
Direct or Shared Network Connection
The phone can be set up as a direct network connection to the Ethernet wall jack or as a shared network connection as a
pass-through if connecting a computer or another network device to the phone.
Direct Network Connection
Located at the top of the phone are two fully switched 10/100/1000 Mbps Ethernet cable ports. The port marked
with LAN is used to connect the phone to the network, as well as provide power to your phone (if required). See the
section “Connecting to the Network and to Power” on page 8 for more information.
Power Adapter
Connection
To Network
Network Jack
(if Inline power provided,
do not install the power adapter)
To Other
Network Device
Ethernet
Cables
Power
Adapter
Other Network Devices
Shared Network Connection
To connect a network device (such as a computer) to the phone, connect an Ethernet cable into the network port on the
top of the phone marked PC. Plug the other end of the Ethernet cable into the network port on the network device with
which you are sharing the network connection.
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Installation and Setup
Notes:
1. The PC jack on the 6739i does not supply inline power onto other network devices. All Ethernet cables used must be
minimum category 5/5e straight-through cables, such as the cable provided with your phone.
2. Category 6 straight through cables are recommended for Gigabit Ethernet performance.
Connecting to the Network and to Power
Inline Power Provided
If your network provides 802.3af compliant in-line power, the phone is powered through the network.
1. On the top of your phone, connect the Ethernet cable (provided with your phone) into the network port marked with
LAN.
2. Plug the other end of the Ethernet cable directly into the network jack on the wall.
Ethernet
Cable
To Network
Network Jack
(if Inline power provided)
Inline Power Not Provided
If your network does not provide 802.3af compliant in-line power, you need to install the supplied AC adapter or the PoE
inline power injector (optional accessory).
1. On the top of your phone, connect the Ethernet cable (provided with your phone) into the network port marked
with LAN.
2. On the PoE power injector, plug the other end of the Ethernet cable into the network jack marked as indicated in
the following illustration.
3. On the PoE power injector, connect an additional Ethernet cable into the network port as indicated in the following
illustration.
4. Plug the other end of the Ethernet cable into the network jack on the wall.
5. Plug the PoE power injector into a power outlet.
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Installation and Setup
Ethernet
Cables
To Power over Ethernet (PoE)
Network Jack
Power Outlet
PoE
Power injector
(if Inline power is
not provided)
To Phone
To Network
Jack
Notes:
1. You should connect the power supply to a surge protector or power bar. All Ethernet cables used must be minimum category 5/5e straight-through cables, such as the cable provided with your phone.
2. Category 6 straight through cables are recommended for Gigabit Ethernet performance.
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Installation and Setup
Connecting a Handset, Headset, or DHSG Headset
Handset
To connect the handset to the phone:
1. On the back of the phone base, locate the handset port marked
port until it clicks into place.
. Insert one end of handset cord into the
2. Route the handset cord through the channel as shown in the illustration on page 11.
3. Attach the handset to the other end of the handset cord.
Headset (Optional)
To connect a headset to the phone:
1. On the back of the phone base, locate the headset port marked
clicks into place.
. Insert the headset cord into the port until it
2. Route the headset cord through the channel as shown in the above illustration on page 11.
DHSG Headset (Optional)
You can attach an optional DHSG headset to the 6739i IP Phone if required.
To connect a DHSG headset to the phone:
1. On the back of the phone base, locate the DHSG port marked AUX.
2. Attach your 3rd party DHSG headset cable to Aastra’s DHSG jack.
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Installation and Setup
Note:
DHSG headsets may require further configuration before use. Refer to your headset documentation or contact your
headset vendor for more information..
Attaching Cords and Cables
Handset Port
Headset Port
DHSG Port
Ports on Back of Phone Base
Attach cord
to handset
Route cords through
applicable channels
Attaching Cords to the Phone Base
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11
Installation and Setup
Desk or Wall Installation
Install on the Desk
The desk installation for the 6739i IP phone consists of two legs that attach to the back of the phone near the top corners. A total of four different viewing angles allows users to personalize their phone viewing preference.
1. Attach each leg by inserting the tabs on the leg into the slots on the bottom of the phone. There are three pair of
leg slots on each corner of the phone; each leg uses two pairs (1&2, or 2&3) giving two leg positions designating
different viewing angles. Furthermore, the legs can be reversed which offer two additional viewing angles.
2. For a higher viewing angle, use the second and third slots from the top.
3. For a lower viewing angle, use the first and second slots from the top.
4. Push the stand towards the phone until it snaps into place.
Three leg slot locations
for customizing the height
of the desk phone.
20.7 deg.
Incline Angle
23.3 deg.
Incline Angle
26.6 deg.
Incline Angle
30.9 deg.
Incline Angle
Total 4 Viewing Angles
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Installation and Setup
Install on the Wall
The 6739i IP phone has two pre-drilled wall mounting holes on the back of the phone.
1. Using the provided wall mount drilling template, locate and mark the position for the mounting screws on the wall.
Depending on the wall type, you may need to use wall anchors. Both the screws and wall anchors are included with
your phone.
2. Place the wall mount holes on the phone over the screw heads on the wall and pull down to lock the phone in.
Note:
You may wish to purchase a short Ethernet cable from a local supplier for a wall installation. Also, if 802.3af compliant
in-line power is not provided on your network, and you are installing the 6739i on a wall using a PoE in-line power
injector, you may also wish to use an equivalent flat Ethernet cable rather than the one provided.
Wall Mount Holes
3. In the handset cradle, there is a small clip that sits flush with the cradle surface. Using a small flathead screwdriver,
pull the clip up and remove it from the phone.
4. With the arms on the clip facing you and the flat side of the clip towards the phone, turn the clip 180 degrees and
reinsert it back into the clip cavity in the phone’s cradle.
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13
Installation and Setup
5. Push the clip in until it snaps into the slot flush with the surface and only the legs on the clip are sticking up.
Remove clip, turn 180
degrees, and reinsert
clip.
6. Place the handset into the phone’s cradle, inserting the legs on the clip into the square hole on the handset. This allows
the handset to rest in the cradle in a vertical position without slipping off when the phone is installed on the wall.
Clip
Square Hole
on Handset
14
41-001310-06 Rev 02 – 04.2012
Installation and Setup
Accessing Your Options via the Phone UI
IP Phone UI
1. Press the Options key
on the phone to enter the options list.
Mon Jan 1
12 : 45pm
Options List
Audio
Display
Set Time
Language
Bluetooth
Softkeys
Status
Advanced
Password
Restart
Lock
Accessing Your Options via the Aastra Web UI
You can use the following procedure to access the phone options using the Aastra Web UI.
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
The following logon screen displays.
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15
Installation and Setup
2. At the prompt, enter your username and password and click OK.
Note:
For a user, the default user name is “user” and the password field is left blank.
The Network Status window displays for the IP phone you are accessing.
3. You can logout of the Aastra Web UI at any time by clicking Log Off.
The side menu options that display in the Network Status window are dependant on whether you log in as an Administrator or User. A longer list of options display in the side menu for an Administrator.
Reference
For more information about using the side menu options in the Aastra Web UI, see the Aastra Model 6739i IP Phone IP
Phone User Guide or the Aastra SIP IP Phone Administrator Guide.
16
41-001310-06 Rev 02 – 04.2012
Other Phone Features
Other Phone Features
Set Audio
The 6739i allows you to use a handset, a headset, or handsfree to handle incoming and outgoing calls. The audio mode
option provides different combinations of these three methods to provide maximum flexibility in handling calls. There are
four audio mode options to choose from:
Audio Mode Option
Description
Speaker
This is the default setting. Calls can be made or received using the handset or handsfree speakerphone. In handset audio
mode, pressing the
button on the phone switches to handsfree speakerphone. In Speaker audio mode, lift the
handset to switch to the handset.
Headset
Choose this setting if you want to make or receive all calls using a handset or headset. Calls can be switched from the handset to headset by pressing the
button on the phone. To switch from the headset to the handset, lift the handset.
Speaker/Headset
Incoming calls are sent to the handsfree speakerphone first when the
button is pressed. By pressing the button
again, you can switch back and forth between the handsfree speakerphone and the headset. At anytime, lifting the handset switches back to the handset from either the handsfree speakerphone or the headset.
Headset/Speaker
Incoming calls are sent to the headset first when the
button is pressed. By pressing the button again, you can
switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset switches back
to the handset from either the headset or the handsfree speakerphone.
Headset Mic Volume
To adjust the headset microphone volume, press Advanced after selecting the audio option, and then select the Low,
Medium, or High volume level.
Adjusting the Volume
Pressing the volume button
adjusts the receiver, headset, speaker, and ringer volume.
• To adjust the ringer volume, leave the handset in the cradle and press the volume button
while there is no active call. There are 10 settings for the ringer including Off — the display will temporarily indicate the current ringer volume setting.
• To adjust the handset volume, lift the handset and press the volume button
handset is off hook. The handset will remain at this volume until it is adjusted again.
while the
• To adjust the headset volume, press the volume button
while the headset is activated
(activate the headset by pressing
; ensure headset audio mode is set). The headset will remain at
this volume until it is adjusted again.
• To adjust the speaker volume, press the volume button
while the speaker is activated
(activate the speaker by pressing
; ensure handsfree speakerphone audio mode is set). The
speaker will remain at this volume until it is adjusted again.
Status Lights (LEDs)
The speaker LED, beside the
key, and the Message Waiting Indicator (MWI) LED, on the top right of your phone, provide visual indications of your phone’s status.
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17
Other Phone Features
Speaker LED
Speaker LED Status
Description
ON solid
Indicates a call is on Handsfree (speakerphone).
Slow Flash
Indicates you are using the headset.
Rapid Flash
Indicates the call is muted. Press
to take the call off mute.
Message Waiting Indicator (MWI)
MWI LED Status
Description
Slow Flash
Indicates you have a message(s).
Rapid Flash
Indicates you have an incoming call.
Even Flash
Indicates one or more calls are on hold.
Call Timer
• When you make or answer a call, the Timer shows the elapsed time of the call.
Line/Call Appearance Keys
The 6739i has 3 hard/line call appearance keys each with a corresponding status light. Additional line call appearances
may also be set up on your phone as softkeys.
These line/call appearance buttons and lights represent physical lines or calls for your extension. By pressing a line call
appearance button, you connect to the line or a call it represents. The line call appearance light indicates the status of
that line or call.
When the phone is taken off-hook, the phone will automatically select a line for you.
Line Call Appearance LED Status
Description
OFF
Indicates idle line or no call activity.
Rapid Flash
Indicates ringing on the line.
Slow Flash
Indicates a call is on hold.
For more information about the Line Call Appearance keys, see the Aastra Model 6739i IP Phone User Guide.
18
41-001310-06 Rev 02 – 04.2012
Other Phone Features
Using a Headset with your Telephone
The 6739i accepts standard and DHSG headsets through a modular port on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. A non-amplified headset is required. Customers should read and observe all safety recommendations contained in headset operating guides when using any
headset.
Note:
For best headset performance, Aastra recommends a non-amplified headset equipped with modular connector.
Making and Receiving Calls using a Headset
1. Ensure that you have selected a headset audio mode by accessing the Options menu. See the section “Set Audio” on
page 17 for detailed information.
2. Plug the headset into jack.
3. Press the
key to obtain dial tone or answer an incoming call. Depending on the audio mode selected from the
Options menu, dial tone or an incoming call will be received on either the headset or the handsfree speakerphone.
4. Press the
41-001310-06 Rev 02 – 04.2012
key to end the call.
19
Model M670i and M675i Expansion Modules
Model M670i and M675i Expansion Modules
The 6739i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to provide additional softkeys.
Model M670i
The M670i provides 18 softkeys in each column (totalling 36 keys) on the keypad. Each key provides an LED for indicating
call status. The M670i provides a paper label for convenient key labelling.
Model M675i
The M675i provides 10 softkeys in each column (totalling 20 keys) on the keypad. The M675i also provides 3 keys at the
bottom left of the unit. These keys represent "Page 1", "Page 2", and "Page 3" of the LCD display. The M675i has 20 keys
available on each page (totalling 60 softkeys). Each key provides an LED for indicating call status. The M675i provides an
LCD for displaying key labels.
The Expansion Module keys support all of the same softkey functions as the phone. You can configure the keys using the
Aastra Web UI at the path, Operation->Expansion Module <N> when an Expansion Module is attached to the 6739i IP
Phone.
Reference
For more information about configuring the expansion module keys with softkey functions, see the Aastra 6739i SIP IP
Phone Installation Guide.
20
41-001310-06 Rev 02 – 04.2012
Model M670i and M675i Expansion Modules
Installing the Expansion Modules
The M670i and M675i Expansion Modules connect to the right side of a 6739i IP phone via an RJ-45 connector and a connector plate.
M675i
M670i
Connector Plate
RJ-45 Connector
Connecting the Expansion Modules to Your Phone
Use the following procedure to connect the Expansion Modules to your 6739i IP phone.
1. Turn your phone over to show the bottom of the phone.
2. Turn the expansion module over to show the bottom of the module.
3. Connect one end of the RJ-45 cable to the RJ-45 port on the back of your phone as indicated in the illustration below.
4. Connect the other end of the RJ-45 cable to the RJ-45 port on the back of the expansion module as indicated in the
illustration above.
Connector Plate
Screw Holes on
Expansion Module
Back of Expansion
Module
Connector Plate
Screw Holes on Phone
RJ-45 Cable
Back of Phone
5. Line up the screw holes on the connector plate with the screw holes on the back of the phone.
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21
Model M670i and M675i Expansion Modules
6. Insert the two screws (included with your expansion module) into the connector plate holes and secure to the IP Phone.
7. Turn over both units to sit face up on the desk with the expansion module sitting flush against the right side of the
phone.
Attaching Multiple Expansion Modules
Multiple modules (up to 3 total modules) can be piggy-backed to an IP phone providing an additional 108 softkeys with
M670is and an additional 180 softkeys with M675is. You connect the additional modules to the right side of an existing
module. The following figure illustrates the addition of multiple M675i modules on the 6739i IP Phone.
For more information about setting the softkeys, see the Aastra Model 6739i IP Phone User Guide.
22
41-001310-06 Rev 02 – 04.2012
Troubleshooting Solutions
Troubleshooting Solutions
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check
with your system administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a
Handset, Headset, or DHSG Headset” on page 10 for information.
Why is my speakerphone not working?
If you press
and the speaker light flashes and you do not hear dial tone, the Set Audio option has been used to set
up the phone for headset use; press
a second time. If the light goes out, the phone is set up to be used only with a
headset or handset. If the light stays on steady and you hear dial tone, you can alternate between the speakerphone and
the headset by pressing
. See the section, “Set Audio” on page 17 for instructions on how to change the Set Audio
feature.
Why is my display blank?
Ensure that power is being provided to your phone. If your Network does not provide Inline power over Ethernet, you can
obtain an additional accessory, the a PoE inline power injector, to provide power over Ethernet locally to your phone.
See the section “Connecting to the Network and to Power” on page 8 for details.
Can I turn the backlight for the screen on and off?
Yes. You can use the IP phone UI to turn ON and OFF the backlight for the screen.
1. Press the
key.
2. Select Display>Backlight.
3. Press the Change key to turn the backlight on and off.
4. Press Save to save the change.
Why does the telephone wobble?
Make sure the cords are routed properly through the back of the phone, as indicated in the section, “Connecting a Handset, Headset, or DHSG Headset” on page 10. Check that the leg stands have been properly snapped into place. Since the
legs can be oriented in two different ways and in two different positions to offer four different phone viewing angles,
check that both legs are oriented in the same direction and in the same position on either side of the phone.
41-001310-06 Rev 02 – 04.2012
23
Limited Warranty
(Not applicable in Australia – see below for Limited Warranty in Australia)
Aastra warrants this product against defects and malfunctions in accordance with Aastra's authorized, written functional
specification relating to such products during a one (1) year period from the date of original purchase (“Warranty
Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace
the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these
parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the product, it may be
replaced with a refurbished product of the same design and color. If it should become necessary to repair or replace a
defective or malfunctioning product under this warranty, the provisions of this warranty shall apply to the repaired or
replaced product until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the
repaired or replacement product, or until the end of the original Warranty Period, whichever is later. Proof of the original
purchase date is to be provided with all products returned for warranty repairs.
Exclusions
Aastra does not warrant its products to be compatible with the equipment of any particular telephone company. This
warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident,
neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Aastra will
not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
Aastra shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or
expense directly or indirectly arising from the customer’s use of or inability to use this product, either separately or in
combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the
person in the case of products used or bought for use primarily for personal, family or household purposes.
This warranty sets forth the entire liability and obligations of Aastra with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.
Warranty Repair Services
Should the product fail during the Warranty Period;
• In North America, please call 1-800-574-1611 for further information.
• Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this product for warranty service, you must present
proof of purchase.
After Warranty Service
Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra
product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and
shipping instructions:
• In North America, contact our service information number: 1-800-574-1611.
• Outside North America, contact your sales representative.
Note:
Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally
authorized. This restriction applies during and after the Warranty Period. Unauthorized repair will void the warranty.
24
41-001310-06 Rev 02 – 04.2012
Limited Warranty (Australia Only)
Limited Warranty (Australia Only)
The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be
entitled under a law in relation to the products.
In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Commonwealth) and any other relevant legislation, Aastra warrants this product against defects and malfunctions in accordance with Aastra's authorized, written functional specification relating to such products during a one (1) year period from
the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the
exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the Warranty Period.
Repair Notice
To the extent that the product contains user-generated data, you should be aware that repair of the goods may result in
loss of the data. Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods. If it is necessary to replace the product under this limited
warranty, it may be replaced with a refurbished product of the same design and color.
If it should become necessary to repair or replace a defective or malfunctioning product under this warranty, the provisions of this warranty shall apply to the repaired or replaced product until the expiration of ninety (90) days from the date
of pick up, or the date of shipment to you, of the repaired or replacement product, or until the end of the original Warranty
Period, whichever is later. Proof of the original purchase date is to be provided with all products returned for warranty
repairs.
Exclusions
Aastra does not warrant its products to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident,
neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Aastra will
not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
To the extent permitted by law, Aastra shall not be liable for any incidental damages, including, but not limited to, loss,
damage or expense directly or indirectly arising from your use of or inability to use this product, either separately or in
combination with other equipment. This paragraph, however, is not intended to have the effect of excluding, restricting or
modifying the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer Act
2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express warranty
and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot be
excluded, restricted or modified. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
41-001310-06 Rev 02 – 04.2012
25
Limited Warranty (Australia Only)
Warranty Repair Services
Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express
warranty, please contact the Aastra authorized reseller who sold you this product (details as per the invoice) and
present proof of purchase. You will be responsible for shipping charges, if any.
Manufacturer: Aastra Telecom Australia Pty Ltd (“Aastra")
Level 12, 45 William Street
Melbourne, Victoria 3000, Australia, ABN: 16 140 787 195
Phone: +61 3 8628 9500
Limitation of Liability for Products not of a kind ordinarily acquired for personal, domestic or household use or
consumption (e.g. goods/services ordinarily supplied for business-use)
1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Aastra to you for any non-compliance
with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services
(whether for tort (including negligence), statute, custom, law or on any other basis) is limited to:
a) in the case of services:
i) the resupply of the services; or
ii) the payment of the cost of resupply; and
b) in the case of goods:
i) the replacement of the goods or the supply of equivalent goods; or
ii) the repair of the goods; or
iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
iv) the payment of the cost of having the goods repaired.
1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or modifying:
a) the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010
(the ACL); or
b) the exercise of a right conferred by such a provision; or
c) any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2
of the ACL to a supply of goods or services.
After Warranty Service
Aastra offers ongoing repair and support for this product. If you are not otherwise entitled to a remedy for a failure to
comply with a guarantee that cannot be excluded under the Australian Consumer Law, this service provides repair or
replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges.
For further information and shipping instructions contact:
Aastra Telecom Australia Pty Ltd (“Aastra")
Level 12, 45 William Street
Melbourne, Victoria 3000, Australia, ABN: 16 140 787 195
Phone: +61 3 8628 9500
Note:
Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally
authorized. Unauthorized repair will void this express warranty.
26
41-001310-06 Rev 02 – 04.2012
Index
Numerics
L
6739i line settings ................................................................................................... 18
lights or LEDs
MWI ....................................................................................................................... 18
speaker ................................................................................................................ 18
status .................................................................................................................... 17
line keys .........................................................................................................................6
A
audio, setting ............................................................................................................ 17
C
call timer ..................................................................................................................... 18
callers list key ...............................................................................................................5
conference key ............................................................................................................5
customizing your phone ...................................................................................... 17
D
M
M670i ........................................................................................................................... 20
M675i ........................................................................................................................... 20
microphone volume, headset ............................................................................. 17
MWI (message waiting indicator) ...................................................................... 18
desk installation ....................................................................................................... 12
N
E
network
connecting to .......................................................................................................8
connecting to direct or shared ......................................................................7
expansion module, M670i and M675i ............................................................. 20
expansion module, M675i .......................................................................................3
expansion, module installing .............................................................................. 21
O
F
other phone features ............................................................................................. 17
features, IP phone ......................................................................................................1
P
H
phone parts ..................................................................................................................3
power, connecting to ................................................................................................8
handset, connecting .............................................................................................. 10
headset mode ........................................................................................................... 17
headset, connecting ............................................................................................... 10
headset, making and receiving calls with ...................................................... 19
headset/speaker mode ......................................................................................... 17
I
R
requirements, for IP phone .....................................................................................1
S
speaker mode ........................................................................................................... 17
speaker/headset mode ......................................................................................... 17
indicator light ........................................................................................................... 18
inline power
not provided ........................................................................................................8
provided ................................................................................................................8
transfer key ...................................................................................................................5
troubleshooting solutions .................................................................................... 23
K
V
key descriptions ..........................................................................................................5
key panel .......................................................................................................................4
keys
callers list ...............................................................................................................5
conference ............................................................................................................5
line ...........................................................................................................................6
transfer ...................................................................................................................5
volume, adjusting .................................................................................................... 17
41-001310-06 Rev 02 – 04.2012
T
W
wall installation ........................................................................................................ 13
warranty exclusions ................................................................................................ 24
Web UI, using ............................................................................................................ 15
Index-1
Disclaimer
Aastra Telecom Inc. will not accept liability for any damages
and/or long distance charges, which result from unauthorized
and/or unlawful use. While every effort has been made to ensure
accuracy, Aastra Telecom Inc. will not be liable for technical or
editorial errors or omissions contained within this documentation.
The information contained in this documentation is subject to
change without notice.
Copyright © 2012 Aastra Technologies Limited, www.aastra.com.
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