Brother FAX 2840, FAX 2845, FAX 2940 fax machine Basic User’s Guide

Basic User’s Guide

FAX-2840

FAX-2845

FAX-2940

Not all models are available in all countries.

Version 0

UK/IRE

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: FAX-2840, FAX-2845 or FAX-2940 

(Circle your model number)

Serial Number: 1

Date of Purchase:

Place of Purchase:

1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration/

© 2012 Brother Industries, Ltd. All rights reserved.

User’s Guides and where do I find them?

Which Guide?

Product Safety Guide

Quick Setup Guide

Basic User’s Guide

What’s in it?

Read this Guide first. Please read the

Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Follow the instructions for setting up your machine and connection type you are using.

Learn the basic Fax and Copy operations and how to replace consumables. See troubleshooting tips.

Advanced User’s Guide Learn more advanced operations: Fax,

Copy, security features, printing reports and performing routine maintenance.

Where is it?

Printed / In the Box

Printed / In the Box

Printed / In the Box

For 

Czech Republic, 

Republic of Bulgaria, 

Republic of Hungary, 

Republic of Poland, 

Romania, 

Slovak Republic, 

Republic of Croatia, 

Republic of Slovenia: 

PDF file / CD-ROM / 

In the box

PDF file / CD-ROM / 

In the Box

Download optional software from the Brother

Solutions Center (FAX-2940 users only)

You can download a printer driver, a scanner driver

1 and PC-Fax Send software for free from the

Brother Solutions Center, enabling you to use your Brother Fax machine as a printer or a scanner

1 , or send faxes from your computer. Visit us at http://solutions.brother.com/.

1

Not for Mac OS X 10.5.8 users i

ii

Table of Contents



(Basic User’s Guide)

1

2

3

4

General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing the Advanced User’s Guide..................................................................2

Viewing Documentation...................................................................................2

Control panel overview ..........................................................................................4

Volume settings .....................................................................................................7

Ring volume.....................................................................................................7

Beeper volume ................................................................................................7

Speaker volume...............................................................................................7

Loading paper 8

Loading paper and print media ..............................................................................8

Loading paper in the standard paper tray........................................................8

Loading paper in the manual feed slot ..........................................................10

Unscannable and unprintable areas..............................................................14

Paper settings......................................................................................................15

Paper Type ....................................................................................................15

Paper Size .....................................................................................................15

Acceptable paper and other print media..............................................................15

Recommended paper and print media ..........................................................15

Type and size of paper ..................................................................................16

Handling and using special paper .................................................................17

Loading documents 20

How to load documents .......................................................................................20

Using the automatic document feeder (ADF) ................................................20

Sending a fax 22

How to send a fax ................................................................................................22

Cancelling a fax in progress ..........................................................................22

Transmission verification report.....................................................................23

5

6

7

Receiving a fax 24

Receive modes ....................................................................................................24

Choosing the receive mode...........................................................................24

Using receive modes ...........................................................................................25

Fax Only ........................................................................................................25

Fax/Tel...........................................................................................................25

Manual...........................................................................................................25

External TAD .................................................................................................25

Receive Mode settings ........................................................................................26

Ring Delay .....................................................................................................26

F/T Ring Time (Fax/Tel mode only)...............................................................26

Fax Detect .....................................................................................................27

Telephone and external devices 28

Voice operations (FAX-2845 only).......................................................................28

Making a telephone call.................................................................................28

Mute...............................................................................................................28

Telephone line services .......................................................................................28

Setting the telephone line type ......................................................................28

Connecting an external TAD ...............................................................................29

Connections...................................................................................................29

Recording an outgoing message (OGM).......................................................30

Multi-line connections (PBX) .........................................................................30

External and extension telephones......................................................................31

Connecting an external or extension telephone ............................................31

Operation from external or extension telephones..........................................31

For Fax/Tel mode only...................................................................................31

Using extension telephones (U.K. only) ........................................................31

Using a non-Brother cordless external handset ............................................32

Using Remote Codes ....................................................................................33

Dialling and storing numbers 34

How to dial ...........................................................................................................34

Manual dialling...............................................................................................34

One Touch dialling.........................................................................................34

Speed Dialling ...............................................................................................34

Search ...........................................................................................................35

Fax redial.......................................................................................................35

Storing numbers ..................................................................................................35

Storing a pause .............................................................................................35

Storing One Touch Dial numbers ..................................................................35

Storing Speed Dial numbers..........................................................................36

Changing One Touch and Speed Dial numbers............................................36

Deleting One Touch and Speed Dial numbers ..............................................37

(For FAX-2845) Tone or Pulse ......................................................................37

iii

iv

8

A

B

C

Making copies 38

How to copy .........................................................................................................38

Stop copying..................................................................................................38

Copy settings.................................................................................................38

Routine maintenance 39

Replacing the consumable items.........................................................................39

Replacing the toner cartridge ........................................................................40

Replacing the drum unit.................................................................................45

Cleaning the machine ..........................................................................................49

Cleaning the outside of the machine .............................................................50

Cleaning the scanner glass ...........................................................................50

Cleaning the document feed..........................................................................51

Cleaning the corona wire...............................................................................52

Cleaning the drum unit ..................................................................................53

Cleaning the paper pick-up rollers.................................................................58

Checking the machine .........................................................................................60

Checking the Page Counters.........................................................................60

Checking the remaining life of parts ..............................................................60

Troubleshooting 61

Identifying your problem ......................................................................................61

Error and maintenance messages.......................................................................62

Transferring your faxes or Fax Journal report ...............................................67

Document Jams...................................................................................................68

Document was not inserted or fed properly, or was too long ........................68

Paper Jams..........................................................................................................68

Paper is jammed in the standard paper tray..................................................68

Paper is jammed at the back of the machine ................................................69

Paper is jammed inside the machine.............................................................72

If you are having difficulty with your machine ......................................................77

Setting Dial Tone detection ...........................................................................82

Telephone line interference/VoIP ..................................................................82

Improving the print quality....................................................................................83

Machine Information ............................................................................................92

Checking the Serial Number..........................................................................92

Reset functions ....................................................................................................92

How to reset the machine..............................................................................93

Menu and features 94

On-screen programming......................................................................................94

Menu table.....................................................................................................94

How to access the menu mode .....................................................................94

Menu table ...........................................................................................................95

Entering text.......................................................................................................104

D

E

Specifications 105

General ..............................................................................................................105

Document Size ..................................................................................................107

Print media.........................................................................................................108

Fax.....................................................................................................................109

Copy ..................................................................................................................109

Interfaces ...........................................................................................................110

Consumable items .............................................................................................111

Index 112

v

vi

Table of Contents



(Advanced User’s Guide)

The Advanced User’s Guide explains the following features and operations.

You can view the Advanced User’s Guide on the CD-ROM.

1 General Setup

IMPORTANT NOTE

Memory Storage

Automatic Daylight Saving Time

Ecology features

Toner Settings

LCD Contrast

Mode Timer

2 Security features

Security

3 Sending a fax

Additional sending options

Additional sending operations

Polling overview

4 Receiving a fax

Remote Fax Options

Additional receiving operations

Polling overview

5 Dialling and storing numbers

Telephone line services

Additional dialling operations

Additional ways to store numbers

6 Printing reports

Fax reports

Reports

7 Making copies

Copy settings

A Routine maintenance

Cleaning the machine

Checking the machine

Packing and shipping the machine

B Glossary

C Index

1

General information

Using the documentation

Thank you for buying a Brother machine!

Reading the documentation will help you make the most of your machine.

1

Symbols and conventions used in the documentation

The following symbols and conventions are used throughout the documentation.

1

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

Important

Important indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Prohibition icons indicate actions that must not be performed.

Electrical Hazard icons alert you to a possible electrical shock.

Fire Hazard icons alert you to the possibility of fire.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

1

Bold

Italics

Courier

New

Bold style identifies keys on the machine’s control panel or computer screen.

Italicized style emphasizes an important point or refers you to a related topic.

Courier New font identifies the messages shown on the LCD of the machine.

Note

Most of the illustrations in this User’s

Guide show the FAX-2845.

1

1

2

Chapter 1

Accessing the

Advanced User’s

Guide

This Basic User’s Guide does not contain all the information about the machine such as how to use the advanced features for Fax and

Copy. When you are ready to learn detailed information about these operations, read the

Advanced User’s Guide that is on the

CD-ROM.

1

Viewing Documentation

a

Turn on your computer. Insert the

CD-ROM into your CD-ROM drive.

Note

(Windows ® users) If the screen does not appear automatically, go to My Computer

(Computer), double-click the CD-ROM icon, and then double-click index.html.

b

(Macintosh users) Double-click the

CD-ROM icon, and then double-click

index.html.

c

Click your country.

1 d

Point to your language, point to View

Guide, and then click the guide you want to read.

Note

• (Windows

®

users only) Your web browser may display a yellow bar at the top of the page that contains a security warning about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content, then click

Yes in the Security Warning dialog box.

• (Windows ® users only)

1

For faster access, you can copy all user documentation in PDF format to a local folder on your computer. Point to your language, then click Copy to local disk.

1

Microsoft

®

Internet Explorer

®

6.0 or greater.

General information

1

3

Chapter 1

Control panel overview

FAX-2840 and FAX-2940 have the same keys.

1 2 3

1

FAX-2845

16

20

17

21

18

22

19

9 8

1 2

7

3

1

16

20

17

21

18

22

19

9 8 7

4

2 3 4 5

General information

1

2

7

3 4 5

6

7 6

5

Chapter 1

1 One Touch keys

These 11 keys give you instant access to 22 previously stored numbers.

Shift

Lets you access One Touch numbers 12 to 22 when held down.

2 LCD

Displays messages to help you set up and use your machine.

3 Mode keys:

FAX

Puts the machine in FAX mode.

COPY

Puts the machine in COPY mode.

4 Dial pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

(For FAX-2845) 

The # key temporarily switches the dialling mode from Pulse to Tone during a telephone call.

5 Stop/Exit

Stops an operation or exits from a menu.

6 Start

Lets you start sending faxes or making copies.

7 Menu keys:

Clear

Deletes entered data or lets you cancel the current setting.

Menu

Lets you access the Menu to program your settings in the machine.

OK

Lets you store your settings and confirm LCD messages on the machine.

Volume keys:

d or c

Press to scroll backwards or forwards through menu selections. Press to change the volume when in fax or standby mode.

a

or b

Press to scroll through the menus and options.

Address Book

Lets you access speed dial numbers directly.

8 COPY key:

Options

You can quickly and easily choose temporary settings for copying.

9 FAX keys:

Tel/R or Tel/Mute/R

When connected to a PBX, you can use this key to gain access to an outside line, to recall an operator, or to transfer a call to another extension.

This key is used to have a telephone conversation after picking up the external handset during the F/T fast double-ring.

(FAX-2845 only)

Lets you place calls on hold.

Redial/Pause

Redials the last number called. It also inserts a pause when programming quick dial numbers or when dialling a number manually.

Resolution

Sets the resolution when sending a fax.

6

Volume settings

Ring volume

You can choose a range of ring volume levels, from High to Off.

While in FAX mode press or to adjust the volume level. The LCD will show the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it.

You can also change the ring volume through the menu: a

Press Menu, 1, 3, 1.

b

Press a or b to choose Off, Low, Med or

High.

Press OK.

c

Press Stop/Exit.

1

Beeper volume

When the beeper is on, the machine will beep when you press a key, make a mistake, or after you send or receive a fax. You can choose a range of volume levels, from High to Off.

a

Press Menu, 1, 3, 2.

b

Press a or b to choose Off, Low, Med or

High.

Press OK.

c

Press Stop/Exit.

1

1

General information

Speaker volume

You can choose a range of speaker volume levels, from High to Off.

a

Press Menu, 1, 3, 3.

b

Press a or b to choose Off, Low, Med or

High.

Press OK.

c

Press Stop/Exit.

1

1

7

8

2

Loading paper

Loading paper and print media

The machine can feed paper from the standard paper tray or manual feed slot.

Loading paper in the standard paper tray

2

You can load up to 250 sheets. Paper can be loaded up to the maximum paper mark (b b b) on the right-hand side of the paper tray. (For

the recommended paper to use, see Paper

capacity of the paper trays uu page 16.)

2

Printing on plain paper, thin paper or recycled paper from the standard paper tray

2 a

Pull the paper tray completely out of the machine.

b

While pressing the green paper-guide release lever, slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.

2

c

Fan the stack of paper well to avoid paper jams and misfeeds.

Loading paper f

Raise the ADF document output support flap (1) and unfold the support flap (2) to prevent paper from sliding off the facedown output tray.

2

1 d

Put paper in the tray and make sure:

 The paper is below the maximum paper mark (b b b) (1).

Overfilling the paper tray will cause paper jams.

 The side to be printed on must be

face down.

 The paper guides touch the sides of the paper so it will feed correctly.

1

2 e

Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.

9

Chapter 2

Loading paper in the manual feed slot

2

You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.

Note

The machine automatically turns on the

Manual Feed mode when you put paper in the manual feed slot.

Printing on plain paper, thin paper or recycled paper from the manual feed slot

2 a

Raise the ADF document output support flap (1) and unfold the support flap (2) to prevent paper from sliding off the facedown output tray, or remove each page as soon as it comes out of the machine.

b

Open the manual feed slot cover.

c

Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.

1

2

10

d

Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go.

Loading paper a

Open the back cover (back output tray).

2

Printing on thick paper, bond paper, labels and envelopes

2

When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to print on thick paper, labels or envelopes.

Note

Remove each printed sheet or envelope immediately to prevent a paper jam.

11

Chapter 2

Note

<For envelopes only> 

Pull down the two green levers, one on the left-hand side and one on the right-hand side, as shown in the following illustration.

c

Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.

b

Open the manual feed slot cover.

d

Using both hands, put one sheet of paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go.

12

Note

• Put the paper into the manual feed slot with the side to be printed face up.

• Make sure that the print media is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed correctly, resulting in a skewed printout or a paper jam.

• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

• If you put any print media in the manual feed slot before the machine is in Ready mode, the print media may be ejected without being printed on.

Loading paper

2

13

Chapter 2

Unscannable and unprintable areas

The figures below show the maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size you are using.

2

2

1

3

4

Usage Document

Size

Fax (Send)

Copy

*a single copy or a 1 in 1 copy

Letter

A4

Letter

A4

Top (1)

Bottom (3)

3 mm

3 mm

3 mm

3 mm

Left (2)

Right (4)

4 mm

1 mm

4 mm

3 mm

14

Paper settings

Paper Type

Set up the machine for the type of paper you are using. This will give you the best print quality.

a

Press Menu, 1, 2, 1.

b

Press a or b to choose Thin, Plain,

Thick, Thicker, Recycled Paper or

Label.

Press OK.

c

Press Stop/Exit.

2

Paper Size

You can use several different sizes of paper for printing copies: A4, Letter, Executive, A5,

A5 L, A6, B5, or B6 and for printing faxes: A4 or Letter.

When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page.

a

Press Menu, 1, 2, 2.

b

Press a or b to choose A4, Letter,

Executive, A5, A5 L, A6, B5, or B6.

Press OK.

c

Press Stop/Exit.

2

2

Loading paper

Acceptable paper and other print media

2

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, labels or envelopes.

For best results, follow the instructions below:

 DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds.

 Avoid touching the printed surface of the paper immediately after printing.

 Before you buy a lot of paper, test a small quantity to make sure the paper is suitable.

Recommended paper and print media

2

2

Paper Type

Plain Paper

Item

Xerox Premier TCF 80 g/m

2

Xerox Business 80 g/m

2

Recycled Paper Xerox Recycled Supreme 80 g/m

2

Labels Avery laser label L7163

Envelope Antalis River series (DL)

15

Chapter 2

Type and size of paper

The machine can print on paper loaded from either the standard paper tray or manual feed slot.

2

Paper capacity of the paper trays

2

Standard Paper Tray

Manual Feed Slot

Paper size

A4, Letter, B5,

Executive, A5, A5 (Long

Edge), A6, B6

Width: 76.2 to 216 mm

Length: 116 to 406.4 mm

Paper types

Plain paper, Thin paper and Recycled paper

Plain paper, Thin paper,

Thick paper,

Bond paper,

Recycled paper,

Envelopes and Labels

No. of sheets

Up to 250 [80 g/m

2

]

Single sheet [80 g/m

2

]

Recommended paper specifications

The following paper specifications are suitable for this machine.

Basis weight

Thickness

Roughness

Stiffness

Grain direction

Volume resistivity

Surface resistivity

Filler

Ash content

Brightness

Opacity

75-90 g/m

2

80-110 m

Higher than 20 sec.

90-150 cm

3

/100

Long grain

10e

9

-10e

11

ohm

10e

9

-10e

12

ohm-cm

CaCO

3

(Neutral)

Below 23 wt%

Higher than 80%

Higher than 85%

 Only use paper made for plain paper copying.

 Only use paper that is 75 to 90 g/m 2 .

 Only use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.

 This machine can use recycled paper that meets DIN 19309 specifications.

2

16

Types of paper to avoid

Important

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

2

1

Loading paper

Handling and using special paper

2

The machine is designed to work well with most types of xerographic and bond paper.

However, some paper variables may have an effect on print quality or handling reliability.

Always test samples of paper before purchasing to ensure desirable performance.

Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

 DO NOT use inkjet paper because it may cause a paper jam or damage your machine.

 Preprinted paper must use ink that can withstand the temperature of the machine’s fusing process of 392 degrees

Fahrenheit (200 degrees centigrade).

 If you use bond paper, paper that has a rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.

1

1 A curl of 2 mm or greater may cause jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine.

This damage may not be covered under any Brother warranty or service agreement.

2

17

Chapter 2

Envelopes

Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Envelopes can be fed from the manual feed slot one at a time. We recommend that you print a test envelope to make sure the print results are what you want before you print or purchase a large quantity of envelopes.

2

Types of envelopes to avoid

Important

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing on them)

• that were previously printed by a laser machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

2

18

• with edges that are not straight or consistently square

• with windows, holes, cut-outs or perforations

• with glue on the surface as shown in the figure below

• with double flaps as shown in the figure below

• with sealing flaps that are not folded down when purchased

• with sealing flaps as shown in the figure below

• with each side folded as shown in the figure below

If you use any of the types of envelopes listed in this guide, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Labels

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels.

Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 392 degrees

Fahrenheit (200 degrees centigrade) for a period of 0.1 seconds.

Do not feed a label sheet through the machine more than one time.

2

Types of labels to avoid

Loading paper

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

Important

• DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine.

• Label sheets should not exceed the paper weight specifications described in this

User’s Guide. Labels exceeding this specification may not feed or print correctly and may cause damage to your machine.

• DO NOT reuse or insert labels that have previously been used or are missing any labels on the sheet.

2

2

19

20

3

Loading documents

How to load documents

You can send a fax and make copies from the

ADF (Automatic Document Feeder).

3

Using the automatic document feeder (ADF)

The ADF can hold up to 20 pages and feeds each sheet individually. Use standard

80 g/m

2

paper and always fan the pages before putting them in the ADF.

The ADF can hold up to 30 pages, if you stagger the pages and meet the following conditions:

Temperature: 20°C - 30°C

Humidity: 50% - 70%

Paper: 80 g/m 2

3

Document Sizes Supported

3

Length: 147.3 to 355.6 mm

Width:

Weight:

147.3 to 215.9 mm

64 to 90 g/m

2

Important

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, glued or taped.

• DO NOT use cardboard, newspaper or fabric.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

Note

Make sure documents with correction fluid or written with ink are completely dry.

How to load documents a

Unfold the ADF document support (1) and the ADF document output support flap (2).

3

1

2 b

Fan the pages well.

c

Stagger the pages of your document

face down top edge first, in the ADF until the LCD display message changes and you feel it touch the feed rollers.

1

3

d

Adjust the paper guides (1) to fit the width of your document.

Important

To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

Loading documents

3

21

22

4

Sending a fax

How to send a fax

The following steps show how to send a fax.

a

When you want to send a fax, or change fax send or receive settings, press the

(FAX) key to illuminate it in green.

4 b

Place the document face down in the

ADF. (See Using the automatic

document feeder (ADF) uu page 20.)

c

Set the fax resolution or contrast if you want to change them.



For more advanced fax sending operations and settings, see Advanced

User’s Guide: Sending a fax.

 Broadcast

 Contrast

 Fax Resolution

 Delayed Fax

 Batch TX

 Real Time TX

 Polled TX

 Coverpg Setup

 Coverpage Note

 Overseas Mode d

Enter the fax number using the dial pad, a One Touch key or press (Address

Book) and enter the three-digit Speed

Dial number.

e

Press Start.

The machine starts scanning and sending the document.

Note

To cancel, press Stop/Exit.

Cancelling a fax in progress

4

Press Stop/Exit to cancel the fax. If you press Stop/Exit while the machine is dialling or sending, the LCD will ask you to confirm.

Dialing #XXX

1.Clear 2.Exit

Sending #XXX PXX

1.Clear 2.Exit

Press 1 to cancel the fax.

4

Transmission verification report

You can use the Transmission Verification

Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.

There are several settings available for the

Transmission Verification Report:

 On: Prints a report after every fax you send.

 On+Image: Prints a report after every fax you send. A portion of the fax’s first page appears on the report.

 Off: Prints a report if your fax is unsuccessful due to a transmission error.

Off is the default setting.

 Off+Image: Prints a report if your fax is unsuccessful due to a transmission error.

A portion of the fax’s first page appears on the report.

a

Press Menu, 2, 4, 1.

b

Press a or b to choose On, On+Image,

Off or Off+Image.

Press OK.

c

Press Stop/Exit.

Note

• If you choose On+Image or Off+Image, the image will only appear on the

Transmission Verification Report if Real

Time Transmission is set to Off. (See

Advanced User’s Guide: Real Time

Transmission.)

• If your transmission is successful, OK will appear next to RESULT on the

Transmission Verification Report. If the transmission is not successful, ERROR will appear next to RESULT.

4

Sending a fax

4

23

24

5

Receiving a fax

Receive modes

Note

You can use two sizes of paper for printing faxes: A4 and Letter.

You must choose a receive mode depending on the external devices and telephone services you have on your line.

Choosing the receive mode

By default, your machine will automatically receive any faxes that are sent to it. The diagrams below will help you choose the correct mode. (For more detailed information about the receive

modes, see Using receive modes uu page 25.)

Do you want to use the telephone features of your machine (if available) or an external telephone or external telephone answering device connected on the same line as the machine?

5

Yes

Are you using the voice message function of an external telephone answering device?

No

Fax Only

No

Do you want the machine to answer fax and telephone calls automatically?

No

Manual

Yes

Fax/Tel

External TAD

Yes

To set the receive mode follow the instructions below: a

Press Menu, 0, 1.

b

Press a or b to choose the receive mode.



Press OK.

c

Press Stop/Exit.

5

The LCD will display the current receive mode.

5

Using receive modes

Some receive modes answer automatically

(Fax Only and Fax/Tel). You may want to change the Ring Delay before using these

modes. (See Ring Delay uu page 26.)

5

Fax Only

Fax Only mode will automatically answer every call as a fax.

5

Fax/Tel

Fax/Tel mode helps you automatically manage incoming calls, by recognising whether they are fax or voice calls and dealing with them in one of the following ways:

 Faxes will be automatically received.

 Voice calls will start the F/T ring to tell you to pick up the line. The F/T ring is a fast double ring made by your machine.

(Also see Ring Delay uu page 26 and F/T

Ring Time (Fax/Tel mode only) uu page 26.)

5

Manual

Manual mode turns off all automatic answering functions unless you are using the

BT Call Sign

1 feature.

1

BT Call Sign is for U.K. only.

To receive a fax in Manual mode lift the handset of the external telephone or the machine (FAX-2845).

When you hear fax tones (short repeating beeps),

(FAX-2840 and FAX-2940)  press Start.

(FAX-2845)  press Tel/Mute/R and then Start if you lift the handset on the external telephone or press

Start if you lift the handset on the machine.

5

Receiving a fax

You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine.

(Also see Fax Detect uu page 27.)

External TAD

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in the following ways:

 Faxes will be automatically received.

 Voice callers can record a message on the external TAD.

(For more information, see Connecting an

external TAD uu page 29.)

5

5

25

Chapter 5

Receive Mode settings

5

Ring Delay

The Ring Delay setting sets the number of times the machine rings before it answers in

Fax Only and Fax/Tel modes.

If you have external or extension telephones on the same line as the machine, choose the

maximum number of rings. (See Operation

from external or extension telephones uu

page 31 and Fax Detect uu page 27.)

a

Make sure you are in FAX mode b

Press Menu, 2, 1, 1.

c

Press a or b to choose how many times the line rings before the machine answers.

Press OK.

d

Press Stop/Exit.

.

5

F/T Ring Time

(Fax/Tel mode only)

When somebody calls your machine, you and your caller will hear the normal telephone ring sound. The number of rings is set by the Ring

Delay setting.

If the call is a fax, then your machine will receive it; however, if it is a voice call the machine will sound the F/T ring (a fast double-ring) for the time you have set in the

F/T Ring Time setting. If you hear the F/T ring it means that you have a voice caller on the line.

Because the F/T ring is made by the machine, extension and external telephones will not ring; however, you can still answer the call on any telephone. (For more information, see

Using Remote Codes uu page 33.)

a

Make sure you are in FAX mode .

b

Press Menu, 2, 1, 2.

c

Press a or b to choose how long the machine will ring to alert you that you have a voice call (20, 30, 40 or

70 seconds).

Press OK.

d

Press Stop/Exit.

5

26

Fax Detect

If FaxDetect is On:

The machine can receive a fax automatically, even if you answer the call. When you see

Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest.

5

(For FAX-2845) 

If Fax Detect is Semi:

The machine will only receive a fax call automatically if you answered it using the machine’s handset.

If you answered at an extension or external

telephone, press l51. (See Operation from

external or extension telephones uu

page 31.)

5

If Fax Detect is Off:

If you are at the machine and answer a fax call by lifting the handset of an external telephone or the machine (FAX-2845),

(FAX-2840 and FAX-2940)  press Start.

(FAX-2845)  press Tel/Mute/R and then Start if you lift the handset on the external telephone or press

Start if you lift the handset on the machine.

If you answered at an extension or external

telephone press l51. (See Operation from

external or extension telephones uu

page 31.)

5

Note

• If this feature is set to On, but your machine does not connect a fax call when you lift an extension telephone handset, press the fax receive code l51.

• If you send faxes from a computer on the same telephone line and the machine intercepts them, set Fax Detect to Off.

5

Receiving a fax a

Make sure you are in FAX mode b

Press Menu, 2, 1, 3.

c Press a or b to choose On, Semi (for

FAX-2845) or Off.

Press OK.

d

Press Stop/Exit.

.

5

27

28

6

Telephone and external devices

6

Voice operations



(FAX-2845 only)

Voice calls can be made with the handset by using the dial pad, One Touch key or by pressing (Address Book) and entering a three-digit Speed Dial number.

6

Making a telephone call

a

Pick up the handset.

b

When you hear the dial tone, enter a number using the dial pad, One Touch key or press (Address Book) and enter a three-digit Speed Dial number.

c

Replace the handset to hang up.

Mute

6 a

Press Tel/Mute/R to put a call on Hold.

You can replace the handset without disconnecting the call.

b

Pick up the machine’s handset to release the call from Hold.

Note

You can pick up an extension telephone and continue speaking without releasing the call from Hold on the machine.

6

Telephone line services

Setting the telephone line type

If you are connecting the machine to a line that features a PBX or ISDN to send and receive faxes, it is necessary to change the

Telephone Line Type accordingly by completing the following steps. If you are using a line that features a PBX, you can set your machine so that it always accesses the outside line (using the prefix you entered), or accesses the outside line when Tel/R is pressed or Tel/Mute/R and Shift are pressed at the same time (FAX-2845 only).

a

Press Menu, 0, 6.

b

Press a or b to choose PBX, ISDN (or

Normal).

Press OK.

c

Do one of the following:

 If you chose ISDN or Normal, go to

step g.

 If you chose PBX, press OK and go to

step d.

d

Do one of the following:

 If you want to change the current prefix number, press 1 and go to

step e.

 If you do not want to change the current prefix number, press 1 and

then OK. Go to step f.

e

Enter the prefix number (up to 5 digits) on the dial pad.

Press OK.

6

6

Note

• You can use the numbers 0 to 9, #, l and !.

(Press Tel/R or Tel/Mute/R and Shift at the same time (FAX-2845 only) to display “!”.)

• You cannot use ! with any other numbers or characters.

• If you choose On, pressing Tel/R or

Tel/Mute/R and Shift at the same time

(FAX-2845 only) (the screen displays

“!”.) will let you access an outside line.

• If you choose Always, you can access an outside line without pressing Tel/R or Tel/Mute/R and Shift at the same time (FAX-2845 only).

f Press a or b to choose On or Always.

Press OK.

g

Press Stop/Exit.

PBX and TRANSFER

The machine is initially set to Normal, which lets the machine connect to a standard PSTN

(Public Switched Telephone Network) line.

However, many offices use a central telephone system or Private Branch

Exchange (PBX). Your machine can be connected to most types of PBX. The machine’s recall feature supports timed break recall only (TBR). TBR will work with most

PBX systems allowing you to gain access to an outside line, or transfer calls to another extension. The feature works when Tel/R is pressed or Tel/Mute/R and Shift are pressed at the same time (FAX-2845 only).

6

Telephone and external devices

Connecting an external

TAD

6

You can connect an external Telephone

Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine.

If it hears them it will take over the call and receive the fax. If it does not hear them, it will let your TAD take a voice message and the display will show Telephone for FAX-2840 and FAX-2940 or Ext. Tel in Use for

FAX-2845.

The external TAD must answer within four rings (we recommend you set it to two rings).

This is because your machine cannot hear the CNG tones until the external TAD has picked up the call. The sending machine will only send CNG tones for eight to ten more seconds. We do not recommend using the toll saver feature on your external TAD if it needs more than four rings to activate it.

Note

If you have problems receiving faxes, reduce the ring delay setting on your external TAD.

Connections

6

The external TAD must be connected as shown in the illustration below.

6

1

1

(Example for UK)

1 TAD

29

Chapter 6 a

Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.) b

Record the outgoing message on your external TAD.

c

Set the TAD to answer calls.

d Set the Receive Mode to External

TAD. (See Choosing the receive mode uu

page 24.)

Recording an outgoing message (OGM)

6 a

Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones.

b

Limit your speaking to 20 seconds.

c

End your 20-second message by giving your Remove Activation Code for people sending manual faxes. For example: “After the beep, leave a message or press l51 and Start to send a fax.”

Note

• You need to turn the Remote Codes setting to on to use the Fax Activation

Code l51. (See Using Remote Codes uu

page 33.)

• We recommend beginning your OGM with an initial 5 second silence because the machine may not hear the fax tones over a voice. You may try leaving out this pause, but if your machine has trouble receiving, then you should re-record the

OGM to include it.

Multi-line connections (PBX)

6

We suggest you ask the company who installed your PBX to connect your machine.

If you have a multi line system we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual.

We cannot guarantee that your machine will operate correctly under all circumstances when connected to a PBX. Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX.

30

External and extension telephones

6

Note

You need to turn the Remote Codes setting to on to use the Remote Activation

Code l51 and Remote Deactivation Code

#51. (See Using Remote Codes uu

page 33.)

Connecting an external or extension telephone

6

You can connect a separate telephone directly to your machine as shown in the diagram below.

1

2

(Example for UK)

1 Extension telephone

2 External telephone

When you are using an external telephone, the LCD shows Telephone for FAX-2840 and FAX-2940 or Ext. Tel in Use for

FAX-2845.

Operation from external or extension telephones

If you answer a fax call on an extension telephone, or an external telephone that is correctly connected to the machine through the T-piece connection, you can make your machine take the call by using the Remote

Activation code. When you press the Remote

Activation code l51 the machine starts to receive the fax.

6

Telephone and external devices

If you answer a call and no one is on the line:

6

You should assume that you’re receiving a manual fax.

Press l51 and wait for the chirp or until the

LCD shows Receiving, and then hang up.

Note

You can also use the Fax Detect feature to make your machine automatically take the

call. (See Fax Detect uu page 27.)

For Fax/Tel mode only

6

When the machine is in Fax/Tel mode, it will use the F/T Ring Time (fast/double-ringing) to alert you to pick up a voice call.

Lift the external telephone’s handset, and then press Tel/R or Tel/Mute/R to answer.

(For FAX-2845 only) 

Lift the machine’s handset to answer.

If you are at an extension telephone, you will need to lift the handset of the extension telephone during the F/T Ring Time and then press #51 on the extension telephone between the fast/double rings to turn the F/T ring off. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l51.

Using extension telephones

(U.K. only)

6

Your premises may already be wired with parallel extension telephones (those connected to sockets in other rooms in the building), or perhaps you intend to add extension telephones to your line. While the simplest arrangement is a parallel connection, there are some reasons why this arrangement may cause problems.

The most common problem is someone picking up an extension telephone while the machine is trying to send a fax.

6

31

Chapter 6

Such problems can easily be eliminated, if you arrange modification of your extension wiring circuit, such that extension devices are connected “downstream” of your machine, in a master/slave configuration (see figure 2). In such a configuration, this machine can always detect whether a telephone is in use, so it will not attempt to seize the line during that time. This is known as “telephone off-hook detection”.

The inadvisable configuration is shown in figure 1, and the recommended master/slave configuration is shown in figure 2.

This new connection configuration can be arranged by contacting BT, Kingston upon

Hull Telecommunications, your PBX maintainer or a qualified telephone installation company as appropriate. Simply explained, the extension telephone circuit should be terminated on a normal modular plug (BT 431A style), which in turn should be inserted into the modular socket of the white

“T”-shaped connector provided as part of the line cord assembly.

Figure 1: Inadvisable connection

6

1 1 2

3

FAX

(Example for U.K.)

Figure 2: Recommended connection of extension sockets

6

1 1 2

3

FAX

(Example for U.K.)

1 Extension socket

2 Master socket

3 Incoming line

These phones are now connected as external

devices as shown on page 31, because they

are connected to the fax machine via the

T-connector.

Using a non-Brother cordless external handset

6

If your non-Brother cordless telephone is connected to the machine through the T-

piece connection (see Connecting an

external or extension telephone uu page 31)

and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.

If you let the machine answer first, lift the cordless handset and then go to the machine so you can press Tel/R or Tel/Mute/R to transfer the call to the cordless handset.

1 Extension socket

2 Master socket

3 Incoming line

32

Using Remote Codes

Remote Activation Code

If you answer a fax call on an extension telephone, you can tell your machine to receive it by pressing the Remote Activation

Code l51. Wait for the chirping sounds then

replace the handset. (See Fax Detect uu

page 27.)

(For FAX-2840 and FAX-2940) 

If you answer a fax call on the external telephone, you can make the machine receive the fax by pressing Start.

(For FAX-2845) 

If you answer a fax call on the external telephone, you can make the machine receive the fax by pressing Tel/Mute/R and then Start.

If you answer a fax call on the machine, you can make the machine receive the fax by pressing Start.

6

Remote Deactivation Code

If you receive a voice call and the machine is in F/T mode, it will start to sound the F/T ring

(double-ring) after the initial ring delay. If you pick up the call on an extension telephone you can turn the F/T ring off by pressing #51

(make sure you press this between the rings).

If the machine answers a voice call and fast/double-rings for you to take over; you can take the call at the external telephone by pressing Tel/R or Tel/Mute/R.

(FAX-2845 only)  you can take the call at the machine by lifting the machine’s handset.

6

Turning on the Remote Codes

You need to turn the Remote Codes setting to on to use the Remote Activation Code and

Remote Deactivation Code.

6 a

Make sure you are in FAX mode .

6

Telephone and external devices b

Press Menu 2, 1, 4.

c Press a or b to choose On.

Press OK.

d

If you do not want to change the Remote

Activation Code, press OK.

e

If you do not want to change the Remote

Deactivation Code, press OK.

f

Press Stop/Exit.

Changing the Remote Codes

The preset Remote Activation Code is l51.

The preset Remote Deactivation Code is #51.

If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 555.

6 a

Make sure you are in FAX mode b

Press Menu, 2, 1, 4.

c

Press a or b to choose On or Off.

Press OK.

d

If you chose On in step c, enter the new

Remote Activation Code.

Press OK.

e

Enter the new Remote Deactivation

Code.

Press OK.

f

Press Stop/Exit.

.

6

33

34

7

Dialling and storing numbers

How to dial

You can dial in any of the following ways.

Manual dialling

Use the dial pad to enter all the digits of the telephone or fax number.

7

7

Speed Dialling

Press (Address Book) and enter the

three digit Speed Dial number. (See Storing

Speed Dial numbers uu page 36.)

7

7

One Touch dialling

Press the One Touch key that stores the

number you want to call. (See Storing

One Touch Dial numbers uu page 35.)

7

Three-digit number

Note

If the LCD shows Register Now? when you enter a One Touch or a Speed Dial number, it means that a number is not stored there.

To dial One Touch numbers 12 to 22, hold down Shift and then press the One Touch key.

Search

You can search alphabetically for names you have stored in the One Touch and Speed Dial

locations. (See Storing One Touch Dial

numbers uu page 35 and Storing Speed Dial

numbers uu page 36.)

a

Press (Address Book) twice.

b

Press the dial pad key for the first few

letters of the name. (See Entering text uu

page 104.)

Press OK.

c

Press a or b to scroll until you find the name you are looking for.

Press OK.

d

Press Start.

Note

• If you do not enter a letter and press OK in

step b, all registered names will appear.

Press a or b to scroll until you find the name you are looking for.

• If the LCD shows No Contact Found when you enter the first few letters of the name, it means that a name for the letter is not stored.

Fax redial

7

If you are sending a fax automatically and the line is busy, the machine will automatically redial up to three times at five minute intervals.

(For FAX-2845) 

If you are sending a fax manually and the line is busy, press Redial/Pause and try it again.

You can call the last number dialled by pressing Redial/Pause.

Redial/Pause only works if you dialed from the control panel.

7

Dialling and storing numbers

Storing numbers

You can set up your machine to do the following types of easy dialling: One Touch,

Speed Dial and Groups for Broadcasting faxes. When you dial a quick dial number, the

LCD shows the name, if you stored it, or the number.

If you lose electrical power, the quick dial numbers stored in the memory will not be lost.

Storing a pause

Press Redial/Pause to insert a 2.8-second pause between numbers. You can press

Redial/Pause as many times as needed to increase the length of the pause.

7

Storing One Touch Dial numbers

Your machine has 11 One Touch keys where you can store 22 fax or telephone numbers for automatic dialling. To access numbers 12 to 22, hold down Shift as you press the One

Touch key.

7 a

Press the One Touch key where you want to store the number. 

If a number is not stored there, the LCD shows Register Now? Press 1 to choose Yes.

b

Enter the telephone or fax number (up to

20 characters).

Press OK.

7

7

35

Chapter 7 c

Do one of the following:

 Enter the name using the dial pad

(up to 15 characters). See Entering

text uu page 104.

Press OK.

 Press OK to store the number without a name.

d

To store another One Touch number, go

to a.

Storing Speed Dial numbers

7

You can store your frequently used numbers as Speed Dial numbers, so that when you dial you will only have to press a few keys 

( (Address Book), the three-digit Speed

Dial number and Start). The machine can store 200 Speed Dial numbers (001 - 200).

a

Press (Address Book) and enter a three-digit Speed Dial location number

(001-200). If a number is not stored there, the LCD shows Register Now?

Press 1 to choose Yes.

b

Enter the telephone or fax number (up to

20 characters).

Press OK.

c

Do one of the following:

 Enter the name using the dial pad

(up to 15 characters). See Entering

text uu page 104.

Press OK.

 Press OK to store the number without a name.

d

To store another Speed Dial number, go

to a.

Changing One Touch and

Speed Dial numbers

If you try to change a One Touch or Speed

Dial number, the LCD will show the name or number already stored there. If the One

Touch or Speed Dial number you are trying to change has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name or number.

a

Do one of the following:

 To change a stored One Touch number, press Menu, 2, 3, 1.

Address Book

1.One Touch Dial

Press the One Touch key you want to change.

 To change a stored Speed Dial number, press Menu, 2, 3, 2.

Address Book

2.Speed Dial

Enter the Speed Dial number you want to change, then press OK.

b

Do one of the following:

 To change the stored data, press 1.

Go to step c.

 To exit without making a change, press Stop/Exit.

#005:MIKE

1.Change 2.Clear

c

Edit the number and name using the following instruction. When you are finished editing, press OK.

 To edit the stored name or number, press d or c to position the cursor under the character you want to change and press Clear. Then enter the correct character.

d

Press Stop/Exit.

7

36

Deleting One Touch and

Speed Dial numbers

If you try to delete a One Touch or Speed Dial number, the LCD will show the name or number already stored there. If the One

Touch or Speed Dial number you are trying to delete has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name or number.

a

Do one of the following:

 To delete a stored One Touch number, press Menu, 2, 3, 1.

Address Book

1.One Touch Dial

Press the One Touch key you want to delete.

 To delete a stored Speed Dial number, press Menu, 2, 3, 2.

Address Book

2.Speed Dial

Enter the Speed Dial number you want to delete then press OK.

b

To delete the stored data, press 2.

#005:MIKE

1.Change 2.Clear

c

Do one of the following:

 To confirm the stored data will be deleted, press 1.

 To exit without deleting the stored data, press 2.

Erase This Data?

1.Yes 2.No

d

Press Stop/Exit.

7

Dialling and storing numbers

(For FAX-2845) Tone or Pulse

7

If you have a Pulse dialling service, but need to send Tone signals (for example, for telephone banking), follow the instructions below. If you have a Touch Tone service, you will not need this feature to send tone signals.

a

Lift the handset of the machine.

b

Press # on the machine’s control panel.

Any digits dialled after this will send tone signals.

When you hang up, the machine will return to the Pulse dialling service.

7

37

38

8

Making copies

How to copy

The following steps show the basic copy operation. For details about each option, see

Advanced User’s Guide on the CD-ROM.

a

When you want to make a copy, press

(COPY) to illuminate it in green.

 Make sure you are in COPY mode.

8

Copy settings

Press the COPY Options key to temporarily change a copy setting.

For details about changing the following copy settings and how to make two-sided copies, see Advanced User’s Guide: Copy settings.

You can change the following copy settings:

 Quality

 Stack/Sort

 Brightness

 Contrast

 Enlarge/Reduce

 Page Layout

 Manual Duplex (2-sided)

8

 The LCD shows:

Stack Copies:01

100%

□□■□□

Auto

Note

The default setting is FAX mode. You can change the amount of time that the machine stays in COPY mode after the last copy operation. (See Advanced

User’s Guide: Mode Timer.) b

Place the document face down in the

ADF. (See Using the automatic

document feeder (ADF) uu page 20.)

c

Press Start.

Stop copying

To stop copying, press Stop/Exit.

8

8

A

Routine maintenance

Replacing the consumable items

The machine will indicate when it is time to replace the consumable items. (See Replacing the

toner cartridge uu page 40 and Replacing the drum unit uu page 45.)

A

Toner cartridge

See Replacing the toner cartridge uu page 40.

Model Name: TN-2210, TN-2220

Drum unit

See Replacing the drum unit uu page 45.

Model Name: DR-2200

A

Note

• Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.(See Product

Safety Guide: Recycling information in accordance with the WEEE (2002/96/EC) and Battery

(2006/66/EC) Directives.)

• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.

• The projected life of the toner cartridge is based on ISO/IEC 19752. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of media used.

A

39

Replacing the toner cartridge

A

Model Name: For the model name of toner

cartridges, see Replacing the consumable

items uu page 39.

The Standard toner cartridge can print approximately 1,200 pages

1

. The High Yield toner cartridge can print approximately 2,600

pages 1

. Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the LCD shows Toner Low.

The toner cartridge that comes supplied with the machine will need to be replaced after approximately 1,000 pages

1

.

1

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

Note

• It is a good idea to keep a new toner cartridge ready for use when you see the

Toner Low warning.

• To ensure high quality printing, we recommend that you use only Brother

Original toner cartridges. When you want to buy toner cartridges, please call

Brother Customer Service or your local

Brother dealer.

• We recommend that you clean the machine when you replace the toner

cartridge. See Cleaning the machine uu

page 49.

• If you change the print density setting for lighter or darker printing, the amount of toner used will change.

• Wait to unpack the toner cartridge until immediately before you put it into the machine.

Toner Low

Toner Low

If the LCD shows Toner Low, buy a new toner cartridge and have it ready before you get a Replace Toner message.

A

Replace Toner

When the following message appears on the

LCD, you need to replace the toner cartridge:

A

Replace Toner

The machine will stop printing until you replace the toner cartridge. A new original

Brother toner cartridge will reset the Replace

Toner mode.

Note

To force the machine to continue printing after the LCD shows Replace Toner, set the machine to Continue mode (Menu,

1, 7, and choose Continue). The machine will continue printing until the

LCD shows Toner Ended. (For details about the Toner settings, see Advanced

User’s Guide: Toner Settings.)

Toner Ended

Toner Ended

The machine stops printing until you replace the toner cartridge with a new one. (See

Replacing the toner cartridge uu page 41.)

A

40

Routine maintenance

Replacing the toner cartridge a

Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

A b

After the machine has cooled down, turn off the machine’s power switch.

Note

(For FAX-2840 and FAX-2845) 

To prevent you from losing any important

messages, see Transferring your faxes or

Fax Journal report uu page 67.

WARNING

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

c

Take out the drum unit and toner cartridge assembly.

Important

• We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

A

41

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. 

(See Product Safety Guide: General

precautions.) d

Push down the green lock lever and take the toner cartridge out of the drum unit.

Be careful not to inhale toner.

Important

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

WARNING

DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire.

It could explode, resulting in injuries.

42

Routine maintenance e

Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

Note

• Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.

• Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.(See

Product Safety Guide: Recycling information in accordance with the WEEE

(2002/96/EC) and Battery (2006/66/EC)

Directives.)

Important

• Unpack the toner cartridge just before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.

• If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged.

• Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with Brother

Original toner cartridges. Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine, or the refilling of empty cartridges with toner from other sources. If damage is caused to the drum unit or other parts of this machine as a result of the use of toner or toner cartridges other than Brother Original products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.

A

43

f

Pull off the protective cover.

g

Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever will lift automatically.

Important

Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustration.

Note

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

44

Routine maintenance h

Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.

1

Note

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

i

Put the drum unit and toner cartridge assembly back into the machine. Close the front cover.

Note

After replacing the toner cartridge, DO

NOT turn off the machine’s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode.

Replacing the drum unit

A

Model name: DR-2200

A new drum unit can print approximately

12,000 A4 or Letter size single-sided pages.

Important

For best performance, use only a genuine

Brother Original drum unit and genuine

Brother Original toner units. Printing with a third-party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself.

Warranty coverage may not apply to problems caused by the use of a thirdparty drum or toner unit.

Drum Error

Drum Error

The corona wire has become dirty. Clean the

corona wire in the drum unit. (See Cleaning

the corona wire uu page 52.)

If you cleaned the corona wire and Drum

Error was not cleared, replace the drum unit with a new one.

A

A

Replace Drum

Replace Drum

Please replace the drum unit with a new one.

We recommend a genuine Brother Original drum unit be installed at this time.

After replacing, reset the drum counter by following the instructions included with the new drum unit.

A

45

Drum Stop

Drum Stop

We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend a genuine Brother Original drum unit be installed at this time.

After replacing, reset the drum counter by following the instructions included with the new drum unit.

A

Replacing the drum unit

Important

• While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• Every time you replace the drum unit, clean the inside of the machine. (See

Cleaning the machine uu page 49.)

• Unpack the drum unit just before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit.

a

Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

A b

After the machine has cooled down, turn off the machine’s power switch.

Note

(For FAX-2840 and FAX-2845) 

To prevent you from losing any important

messages, see Transferring your faxes or

Fax Journal report uu page 67.

WARNING

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

46

c

Take out the drum unit and toner cartridge assembly.

Routine maintenance d

Push down the green lock lever and take the toner cartridge out of the drum unit.

Important

• We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

WARNING

DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire.

It could explode, resulting in injuries.

A

47

48

DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. 

(See Product Safety Guide: General

precautions.)

Be careful not to inhale toner.

Important

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Note

• Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit.

• Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. (See

Product Safety Guide: Recycling information in accordance with the WEEE

(2002/96/EC) and Battery (2006/66/EC)

Directives.) e

Unpack the new drum unit.

f

Put the toner cartridge firmly into the new drum unit until it locks into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

Routine maintenance

Cleaning the machine

A

Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.

WARNING

DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. 

(See Product Safety Guide: General

precautions.)

A

Note

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

g

Put the new drum unit and toner cartridge assembly in the machine.

Be careful not to inhale toner.

Important

Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine.

49

Cleaning the outside of the machine

A a

Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

Note

(For FAX-2840 and FAX-2845) 

To prevent you from losing any important

messages, see Transferring your faxes or

Fax Journal report uu page 67.

b

Pull the paper tray completely out of the machine.

d

Remove any paper that is in the paper tray.

e

Wipe the inside and the outside of the paper tray with a dry, lint-free soft cloth to remove dust.

c

Wipe the outside of the machine with a dry, lint-free soft cloth to remove dust.

f

Re-load the paper and put the paper tray firmly back in the machine.

g

Plug the machine’s power cord back into the electrical socket first, connect all cables, and then plug in the telephone line cord. Turn on the machine.

Cleaning the scanner glass

a

Turn off the machine’s power switch.

Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet.

Note

(For FAX-2840 and FAX-2845) 

To prevent you from losing any important

messages, see Transferring your faxes or

Fax Journal report uu page 67.

b

Lift the control panel cover (1).

Carefully remove dirt from the glass strip

(2) and the white bar (3) above it with a soft lint-free cloth moistened with water.

A

50

3

2

1 c

Close the control panel cover.

Note

In addition to cleaning the glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

d

Plug the machine’s power cord back into the electrical socket first, connect all cables, and then plug in the telephone line cord. Turn on the machine.

Routine maintenance

Cleaning the document feed

A a

Turn off the machine’s power switch.

Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet.

Note

(For FAX-2840 and FAX-2845) 

To prevent you from losing any important

messages, see Transferring your faxes or

Fax Journal report uu page 67.

b

Lift the control panel cover (1).

Carefully remove dirt from the document feed (2) with a soft lint-free cloth.

1

2 c

Close the control panel cover.

A

51

Cleaning the corona wire

If you have print quality problems, clean the corona wire as follows: a

Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

A b

After the machine has cooled down, turn off the machine’s power switch.

Note

(For FAX-2840 and FAX-2845) 

To prevent you from losing any important

messages, see Transferring your faxes or

Fax Journal report uu page 67.

WARNING

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

c

Slowly take out the drum unit and toner cartridge assembly.

52

Routine maintenance

Important

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

Note

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

e

Put the drum unit and toner cartridge assembly back into the machine. Close the front cover.

d

Clean the corona wire inside the drum unit by gently sliding the green tab from right to left and left to right several times.

Cleaning the drum unit

If you have print quality problems, the drum may have foreign material, such as glue from a label stuck on the drum surface. Follow the steps below to solve the problem.

a

Prepare a few sheets of A4 or Letter size paper.

b

Make sure the machine is in Ready mode.

A

A

1

53

c

Open the back cover (face-up output tray).

f

Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use.

d

Open the manual feed slot cover.

g

Using both hands, put one piece of A4 or

Letter size paper in the manual feed slot until the top edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. The machine will start the Drum Cleaning process.

e

Press Clear and Menu at the same time. The Drum Cleaning message will appear on the LCD.

Note

• The machine makes a mechanical noise during the Drum Cleaning process because the machine rotates the drum in reverse. This noise is not due to a malfunction of the machine.

• DO NOT put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

54

• If the paper in the manual feed slot is not

A4 or Letter size, the machine will stop the

Drum Cleaning process and eject the paper.

• Make sure that the paper is straight and in the correct position in the manual feed slot. If it is not, it may not be fed correctly, resulting in a paper jam.

• DO NOT close the back cover (face-up output tray) during the Drum Cleaning process. The machine will stop the Drum

Cleaning process and it may cause a paper jam.

h

When the machine has finished cleaning, the machine returns to Ready mode.

i

Repeat steps e to h two more times

using a new blank sheet of paper each time. Upon completion please discard the used paper.

j

Close the back cover (face-up output tray) and the manual feed slot cover.

If the problem has not been solved, follow the steps below: a

Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that are extremely hot.

Routine maintenance b

After the machine has cooled down, turn off the machine’s power switch.

Note

(For FAX-2840 and FAX-2845) 

To prevent you from losing any important

messages, see Transferring your faxes or

Fax Journal report uu page 67.

WARNING

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

A

55

c

Slowly take out the drum unit and toner cartridge assembly.

d

Push down the green lock lever and take the toner cartridge out of the drum unit.

Important

• We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

Important

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

56

Routine maintenance f

Turn the drum unit gear by hand while looking at the surface of the drum roller

(1).

e

Put the print sample in front of the drum unit, and find the exact position of the poor print.

1 g

When you have found the mark on the drum that matches the print sample, wipe the surface of the drum roller with a dry cotton swab until the dust or glue on the surface comes off.

A

Important

DO NOT clean the surface of the photosensitive drum with a sharp object.

57

h

Put the toner cartridge back into the drum unit until it locks into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

i

Put the drum unit and toner cartridge assembly back in the machine.

j

Close the front cover.

Cleaning the paper pick-up rollers

If you have paper feed problems, clean the pick-up rollers as follows: a

Turn off the machine. Unplug the power cord from the electrical socket.

Note

(For FAX-2840 and FAX-2845) 

To prevent you from losing any important

messages, see Transferring your faxes or

Fax Journal report uu page 67.

A

58

b

Pull the paper tray completely out of the machine.

Routine maintenance d

Wipe the two pick-up rollers (1) inside of the machine to remove dust.

1 c

Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) on the paper tray to remove dust.

1 e

Put the paper tray back in the machine.

f

Plug the machine’s power cord back into the electrical socket. Turn on the machine.

A

59

Checking the machine

A

Checking the Page Counters

A

You can see the machine’s Page Counters for copies, printed pages, reports, lists and faxes or a summary total.

a

Press Menu, 5, 2.

b

Press a or b to see Total, Fax/List,

Copy or Print.

c

Press Stop/Exit.

Checking the remaining life of parts

A

You can see the machine’s parts life on the

LCD.

a

Press Menu, 5, 3.

b

Press Stop/Exit.

60

B

Troubleshooting

B

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother Solutions

Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.

Identifying your problem

First, check the following:

 The machine’s power cord is connected correctly and the machine’s power switch is turned on.

If the machine does not turn on after connecting the power cord, see Other difficulties uu

page 81.

 All of the protective parts have been removed.

 Paper is inserted correctly in the paper tray.

 LCD Messages

(See Error and maintenance messages uu page 62.)

B

If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below.

B

Paper handling and Printing problems:



Paper handling difficulties uu page 80



Printing received faxes uu page 77

Telephone and Fax problems:



Telephone line or connections uu page 77



Handling incoming calls uu page 79



Receiving Faxes uu page 78



Sending faxes uu page 79

Copying problems:



Copying difficulties uu page 80

61

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

B

Error Message

BT Call Sign On

(U.K. only)

Cartridge Error

Comm.Error

Connection Fail

Cooling Down

Wait for a while

Cover is Open

Cause

BT Call Sign is set to On. You cannot change the Receive Mode from Manual to another mode.

The toner cartridge is not installed correctly.

Poor telephone line quality caused a communication error.

You tried to poll a fax machine that is not in Polled Waiting mode.

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows

Cooling Down, and Wait for a while.

The front cover is not completely closed.

Action

Set BT Call Sign to Off. See Advanced

User’s Guide: BT Call Sign (U.K. only).

Pull out the drum unit and remove the toner cartridge, then re-install the toner cartridge in the drum unit.

Try sending the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line.

Check the other fax machine’s polling setup.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

(For FAX-2840 and FAX-2845) 

See Transferring your faxes or Fax Journal

report uu page 67 before disconnecting the

machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

(For FAX-2940) 

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

Close the front cover of the machine.

62

Error Message

Cover is Open

Cover is Open

Cover is Open

Disconnected

Document Jam

Drum Error

Drum Stop

EL Error

Fuser Error

Troubleshooting

Cause

The Control panel cover is not completely closed.

The Control panel cover was open when you loaded a document.

The fuser cover is not completely closed or paper was jammed in the back of the machine when the power was turned on.

Action

Close the Control panel cover of the machine.

Close the Control panel cover of the machine, then press Stop/Exit.

 Close the fuser cover of the machine.

 Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start.

The other person or other person’s fax machine stopped the call.

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

The corona wire on the drum unit needs to be cleaned.

Try to send or receive again.

See Document was not inserted or fed

properly, or was too long uu page 68 or

Using the automatic document feeder (ADF) uu

page 20.

Clean the corona wire on the drum unit.

(See Cleaning the corona wire uu page 52.)

It is time to replace the drum unit. Replace the drum unit. (See Replacing the

drum unit uu page 45.)

Open the front cover and close it again.

The machine has a mechanical problem.

The temperature of the fuser unit does not rise to a specified temperature within the specified time.

The fuser unit is too hot.

(For FAX-2840 and FAX-2845) 

Received fax messages still in memory will be lost when the machine is turned off. See

Transferring your faxes or Fax Journal

report uu page 67 before disconnecting the

machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

(For FAX-2940) 

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

B

63

Error Message

Init Unable XX

Jam Inside

Jam Rear

Jam Tray

No Paper

Cause

The machine has a mechanical problem.

The paper is jammed inside the machine.

The paper is jammed in the back of the machine.

The paper is jammed in the paper tray of the machine.

The machine is out of paper or paper is not correctly loaded in the paper tray.

Action

 (For FAX-2840 and FAX-2845) 

Received fax messages still in memory will be lost when the machine is turned

off. See Transferring your faxes or Fax

Journal report uu page 67 before

disconnecting the machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again.

Leave the machine for 15 minutes with the power on.



(For FAX-2940) 

Turn the power switch off, wait a few seconds, and then turn it on again.

Leave the machine for 15 minutes with the power on.

 If the problem continues, call Brother

Customer Service or your local Brother dealer.

(See Paper is jammed inside the machine uu

page 72.)

(See Paper is jammed at the back of the

machine uu page 69.)

(See Paper is jammed in the standard paper

tray uu page 68.)

Do one of the following:

 Refill the paper in the paper tray and press Start.

 Remove the paper and load it again.

Then press Start.

 If the problem is not resolved, the paper pick-up roller may need to be cleaned.

Clean the paper pick-up roller. (See

Cleaning the paper pick-up rollers uu page 58.)

Verify the number and try again.

No Response/Busy The number you dialled does not answer or is busy.

No Toner The toner cartridge is not installed correctly.

Pull out the drum unit. Take out the toner cartridge and then put it back into the drum unit.

64

Troubleshooting

Error Message

Out of Memory

Print Unable XX

Replace Drum

Replace Toner

Cause

The machine’s memory is full.

Action

Fax sending or copy operation in process

Do one of the following:

 Press Start to send or copy the scanned pages.

 Press Stop/Exit and wait until the other operations in progress finish, and then try again.

 Clear the faxes from the memory.

The machine has a mechanical problem.

Print the faxes that are stored in the memory to restore the memory to 100%.

Then turn off Fax Storage to avoid storing more faxes in the memory. (See

Advanced User’s Guide: Printing a fax

from the memory and Fax Storage.)

Do one of the following:

 (For FAX-2840 and FAX-2845) 

See Transferring your faxes or Fax

Journal report uu page 67 before

disconnecting the machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again.

Leave the machine for 15 minutes with the power on.

(For FAX-2940) 

Turn the power switch off, wait a few seconds, and then turn it on again.

Leave the machine for 15 minutes with the power on.

 If the problem continues, call Brother

Customer Service or your local Brother dealer.

It is time to replace the drum unit. Replace the drum unit.

The toner cartridge is at the end of its life. The machine will stop printing until you replace the toner cartridge.

While memory is available, faxes will be stored in the memory.

(See Replacing the drum unit uu page 45.)

If you have set the Toner setting to Stop, replace the toner cartridge with a new and unused original Brother toner cartridge. This will reset the Replace Toner mode. (See

Replacing the toner cartridge uu page 40.)

If you have set the Toner setting to

Continue, the machine will continue to print data until the LCD shows Toner

Ended. For how to operate the machine in

Continue mode, see Advanced User’s

Guide: Toner Settings.

B

65

Error Message

Scan Unable XX

Size mismatch

Toner Ended

Toner Low

Cause

The machine has a mechanical problem.

The paper in the tray is not a correct size.

Action

 (For FAX-2840 and FAX-2845) 

See Transferring your faxes or Fax

Journal report uu page 67 before

disconnecting the machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again.

Leave the machine for 15 minutes with the power on.

(For FAX-2940) 

Turn the power switch off, wait a few seconds, and then turn it on again.

Leave the machine for 15 minutes with the power on.

 If the problem continues, call Brother

Customer Service or your local Brother dealer.

Load an appropriate size of paper in the tray, and re-set the “Paper Size” (Menu, 1,

2, 2). (See Paper Size uu page 15.)

Replace the toner cartridge with a new one.

(See Replacing the toner cartridge uu

page 40.)

It is time to replace the toner cartridge.

While memory is available, faxes will be stored in the memory.

If the LCD shows Toner Low you can still print; however, the machine is telling you that the toner cartridge is near the end of its life.

Order a new toner cartridge now so a replacement toner cartridge will be available when the LCD shows Replace Toner or

Toner Ended.

66

Transferring your faxes or Fax

Journal report

B

If the LCD shows:

 Init Unable XX

 Print Unable XX

 Scan Unable XX

(For FAX-2840 and FAX-2845) 

If it is necessary to disconnect the machine from the AC power outlet, we recommend transferring your faxes to another fax machine before you unplug the machine.

(See Transferring faxes to another fax

machine uu page 67.)

You can also transfer the Fax Journal report to see if there are any faxes you need to

transfer. (See Transferring Fax Journal report

to another fax machine uu page 67.)

Note

If there is an error message on the machine’s LCD, after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it.

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick

Setup Guide: Enter personal information

(Station ID).)

B a

Press Menu, 9, 0, 1.

b

Do one of the following:

 If the LCD shows No Data, there are no faxes left in the machine’s memory. Press Stop/Exit.

 Enter the fax number to which faxes will be forwarded. Press Start.

Troubleshooting

Transferring Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick

Setup Guide: Enter personal information

(Station ID).)

B a

Press Menu, 9, 0, 2.

b

Enter the fax number to which the Fax

Journal report will be forwarded.

c

Press Start.

B

67

Document Jams

Document was not inserted or fed properly, or was too long

B a

Open the control panel cover.

B

Paper Jams

Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at the same time and prevents paper jams.

B

Paper is jammed in the standard paper tray

If the LCD shows Jam Tray, follow these steps: a

Pull the paper tray completely out of the machine.

B b

Carefully pull the jammed document toward the front of the machine.

c

Close the control panel cover.

d

Press Stop/Exit.

68

b

Use both hands to slowly pull out the jammed paper.

Troubleshooting c

Make sure the paper is below the maximum paper mark (b b b) (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the

slots. (See Loading paper in the

standard paper tray uu page 8.)

1

Note

Pulling out the jammed paper downwards allows you to remove the paper more easily.

d

Put the paper tray firmly back in the machine.

Paper is jammed at the back of the machine

B

If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps: a

Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

B

69

70 b

After the machine has cooled down, turn off the machine’s power switch.

Note

(For FAX-2840 and FAX-2845) 

To prevent you from losing any important

messages, see Transferring your faxes or

Fax Journal report uu page 67.

WARNING

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

c

Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.

Important

• We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

Troubleshooting e

Pull down the tabs at the left and right hand sides to open the fuser cover (1).

d

Open the back cover (face-up output tray).

1

B

71

f

Using both hands, gently pull the jammed paper out of the fuser unit.

Paper is jammed inside the machine

B

If the LCD shows Jam Inside, follow these steps: a

Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

g

Close the fuser cover and the back cover (face-up output tray).

h

Put the drum unit and toner cartridge assembly back into the machine.

b

After the machine has cooled down, turn off the machine’s power switch.

Note

(For FAX-2840 and FAX-2845) 

To prevent you from losing any important

messages, see Transferring your faxes or

Fax Journal report uu page 67.

i

Close the front cover. If the machine does not start printing automatically, press Start.

72

WARNING

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

Troubleshooting c

Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.

Important

• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

73

B

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Important

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

d

Push down the green lock lever and take the toner cartridge out of the drum unit.

Clear the jammed paper if there is any inside the drum unit.

74

e

Put the toner cartridge back into the drum unit until it clicks into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

Troubleshooting f

If you could not pull the jammed paper out of the inside of the machine, take the paper tray completely out of the machine.

g

Pull the jammed paper out of the paper tray opening.

B

Note

Pulling the jammed paper downward allows you to remove the paper easier.

h

Put the paper tray back in the machine.

75

i

Put the drum unit and toner cartridge assembly back in the machine.

j

Close the front cover of the machine. If the machine does not start printing automatically, press Start.

76

Troubleshooting

If you are having difficulty with your machine

B

Important

• If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.

• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. 

Visit us at http://solutions.brother.com/.

• If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem may not be your machine. Check the chart below and follow the troubleshooting tips.

• Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Printing received faxes

Difficulties

 Condensed print

 Horizontal streaks

 Top and bottom sentences are cut off

Suggestions

Usually this is caused by a poor telephone connection. If your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.

 Missing lines

Poor print quality

See Improving the print quality uu page 83.

Vertical black lines when receiving The corona wire for printing may be dirty. Clean the corona wire on the drum unit.

(See Cleaning the corona wire uu page 52.)

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine.

If the problem continues, call your dealer for service.

Received faxes appear as split or blank pages.

If the received faxes are divided and printed on two pages or if you get an extra blank page, your paper size setting may not be correct for the paper you are using.

(See Paper Size uu page 15.)

Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced

incoming fax.)

B

Telephone line or connections

Difficulties

Dialling does not work.

Suggestions

Check for a dial tone.

Change the Tone/Pulse setting. (See Quick Setup Guide.)

Check all line cord connections.

Check that the machine is plugged in and switched on.

If an external phone is connected to the machine, send a manual fax by lifting the handset of the external telephone and dialling the number using the external telephone.

77

Telephone line or connections (continued)

Difficulties

The machine does not answer when called.

Suggestions

Make sure the machine is in the correct receive mode for your setup. (See

Receive Mode settings uu page 26.) Check for a dial tone. If possible, call your

machine to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line.

Receiving Faxes

Difficulties

Cannot receive a fax.

Suggestions

Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket of the machine. If you subscribe to

DSL or VoIP services, please contact your service provider for connection instructions.

Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as

the Brother machine. (See Receive Mode settings uu page 26.)

If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes, you should select Fax Only mode.

If your Brother machine shares a line with an external answering machine, you should select the External TAD mode. In External TAD mode, your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine.

If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In

Fax/Tel mode, your Brother machine will automatically receive faxes and produce a fast/double-ring to alert you to answer voice calls.

If you do not want your Brother machine to automatically answer any incoming faxes, you should select the Manual mode. In Manual mode, you must answer every incoming call and activate the machine to receive faxes.

Another device or service at your location may be answering the call before your

Brother machine answers. To test this, lower the ring delay setting:

 If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to

1 ring. (See Ring Delay uu page 26.)

 If the answer mode is set to External TAD, reduce the number of rings programmed on your answering machine to 2.

 If the answer mode is set to Manual, DO NOT adjust the ring delay setting.

Have someone send you a test fax:

 If you received the test fax successfully, your machine is operating correctly.

Remember to reset your ring delay or answering machine setting back to your original setting. If receiving problems recur after resetting the ring delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.

 If you were not able to receive the fax, then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line.

78

Troubleshooting

Receiving Faxes (continued)

Difficulties

Cannot receive a fax.

(continued)

Suggestions

If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up

correctly. (See Connecting an external TAD uu page 29.)

1

Connect the external TAD as shown in the illustration on page 29.

2 Set your answering machine to answer in one or two rings.

3 Record the outgoing message on your answering machine.

 Record five seconds of silence at the beginning of your outgoing message.

 Limit your speaking to 20 seconds.

 End your outgoing message with your Remote Activation Code for people sending manual faxes. For example: “After the beep, leave a message or press l51 and Start to send a fax.”

4 Set your answering machine to answer calls.

5

Set your Brother machine’s Receive Mode to External TAD. (See Receive

Mode settings uu page 26.)

Make sure your Brother machine’s Fax Detect feature is turned On. Fax Detect is a feature that allows you to receive a fax even if you have answered the call on an

external or extension telephone. (See Fax Detect uu page 27.)

If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See

Telephone line interference/ VoIP uu page 82.)

Sending faxes

Difficulties

Poor sending quality.

Suggestions

Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner.

(See Cleaning the scanner glass uu page 50.)

There is probably temporary noise or static on the line. Try sending the fax again. Transmission Verification Report says RESULT:ERROR.

If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See

Telephone line interference/ VoIP uu page 82.)

Sent faxes are blank.

Make sure you are loading the document correctly. (See Loading documents uu page 20.)

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. (See Cleaning the scanner glass uu page 50.)

Handling incoming calls

Difficulties

The machine ‘hears’ a voice as a

CNG tone.

Suggestions

If Fax Detect is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit. To avoid this problem you can try Turning Fax Detect Off. (See Fax

Detect uu page 27.)

Sending a fax call to the machine.

If you answered on an external or extension telephone, press your Remote

Activation Code (default setting is l51). When your machine answers, hang up.

B

79

Handling incoming calls (continued)

Difficulties

Custom features on a single line.

Suggestions

If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes.

For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the fax. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.

Menu access difficulties

Difficulties

The machine beeps when you try to access the Setup Receive and

Setup Send menus.

Suggestions

If FAX is not illuminated, press it to turn on FAX mode. The Setup

Receive settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available only when the machine is in FAX mode.

Copying difficulties

Difficulties

Cannot make a copy.

Vertical black line appears in copies.

Copies are blank.

Suggestions

Make sure that COPY

is illuminated. (See How to copy uu page 38.)

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip, or the corona wire is dirty. (See Cleaning the scanner glass uu

page 50 and Cleaning the corona wire uu page 52.)

Make sure you are loading the document correctly. (See Using the automatic

document feeder (ADF) uu page 20.)

Paper handling difficulties

Difficulties

The machine does not feed paper.

The LCD shows No Paper or a

Paper Jam message.

Suggestions

 If there is no paper, load a new stack of paper into the paper tray.

 If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

 Reduce the amount of paper in the paper tray, and then try again.



Clean the paper pick-up roller. See Routine maintenance uu page 39.

 If the LCD shows the Paper Jam message and you still have a problem, see

Error and maintenance messages uu page 62.

Clean the document feed rollers. See Cleaning the document feed uu page 51.

Documents do not feed or document are skewed.

What paper can I use?

There is a paper jam.

You can use thin paper, plain paper, bond paper, recycled paper, envelopes and

labels that are made for laser machines. (For details, see Acceptable paper and

other print media uu page 15.)

You can load envelopes from the manual feed slot.

Clear the jammed paper. (See Paper Jams uu page 68.)

80

Troubleshooting

Print quality difficulties

Difficulties

Printed pages are curled.

Printed pages are smeared.

Printouts are too light.

Suggestions

 Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem. Try turning over the stack of paper in the paper tray.

 Make sure that you choose the Paper Type that suits the print media type you

are using. (See Acceptable paper and other print media uu page 15.)

 Too little or too much humidity or extreme temperatures can cause the paper

to curl. (See General uu page 105.)

The Paper Type setting may be incorrect for the type of print media you are using,

or the print media may be too thick or have a rough surface. (See Acceptable

paper and other print media uu page 15.)

 If this problem occurs when making copies or printing received faxes, set

Toner Save to Off in the machine’s menu settings. (See Advanced User’s

Guide: Toner Save.)

 Adjust the Print Density by pressing Menu, 2, 1, 6 (for FAX-2940) or Menu,

2, 1, 7 (for FAX-2840 and FAX-2845) and then press c to make the print darker. (See Advanced User’s Guide: Setting the Print Density.)

Other difficulties

Difficulties

The machine will not turn on.

Suggestions

Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.

If the problem is not solved, turn off the machine. Plug the power cord into a different known working outlet and turn on the machine.

B

81

Setting Dial Tone detection

When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to

Detection you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems with dialling you should change back to the default

No Detection setting.

a

Press Menu, 0, 5.

b

Press a or b to choose Detection or

No Detection.

Press OK.

c

Press Stop/Exit.

B

Telephone line interference/



VoIP

B

If you are having difficulty sending or receiving a fax due to possible interference on the telephone line, we recommend that you adjust the equalization for compatibility to reduce the modem speed for fax operations.

a

Press Menu, 2, 0, 1.

b

Press a or b to choose Basic(for

VoIP), Normal or High.

 Basic(for VoIP) cuts the modem speed to 9600 bps. When you change the Compatibility to

Basic(for VoIP), the ECM feature is only available for fax sending.

For a standard telephone line: If you regularly experience interference on your standard telephone line try this setting.

If you are using VoIP: VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors try this setting.

 Normal sets the modem speed at

14400 bps.

 High sets the modem speed at

33600 bps.

Press OK.

c

Press Stop/Exit.

Note

VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.

82

Troubleshooting

Improving the print quality

If the printout has a quality problem, make a copy. If the copy looks good, the problem is probably not the machine. Check the interface cable connections and the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations.

Note

Brother does not recommend the use of cartridges other than genuine Brother Original cartridges or the refilling of used cartridges with toner from other sources.

a

To get the best print quality, we suggest using the recommended paper. Check that you use

paper that meets our specifications. (See Acceptable paper and other print media uu

page 15.)

b

Check that the drum unit and toner cartridge are installed correctly.

B

Examples of poor print quality

Faint

Recommendation

 Take out the drum unit and toner cartridge assembly. Hold the assembly level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

 Check if the Replace Toner Setting is set to Continue

(Continue mode) by pressing Menu, 1, 7. (See Advanced User’s

Guide: Toner settings.)

 Check the machine ’ s environment. Conditions such as humidity, high temperatures, and so on, may cause this print fault. (See

Product Safety Guide: Choose a safe location for your product.)

 If the whole page is too light, Toner Save mode may be on. Turn off Toner Save in the machine’s menu settings.



Clean the corona wire of the drum unit. (See Cleaning the corona

wire uu page 52.)



Put in a new toner cartridge. (See Replacing the toner cartridge uu

page 40.)



Put in a new drum unit. (See Replacing the drum unit uu

page 45.)

 Adjust the Print Density by pressing Menu, 2, 1, 6 (for FAX-2940) or Menu, 2, 1, 7 (for FAX-2840 and FAX-2845) and then press c to make the print darker. (See Advanced User’s Guide: Setting

the Print Density.)

B

83

Examples of poor print quality

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Gray background

Ghost

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Toner specks

Recommendation

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other print media uu page 15.)

 Check the machine ’ s environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. (See Product Safety Guide: Choose a safe

location for your product.)



Clean the drum surface. (See Cleaning the drum unit uu

page 53.)



Put in a new toner cartridge. (See Replacing the toner cartridge uu

page 40.)



Put in a new drum unit. (See Replacing the drum unit uu

page 45.)

 Make sure that you use paper that meets our specifications.

Rough-surfaced paper or thick print media may cause this

problem. (See Acceptable paper and other print media uu

page 15.)

 Make sure that you choose the appropriate media type in the

machine’s Paper Type menu setting. (See Acceptable paper

and other print media uu page 15.)



Put in a new toner cartridge. (See Replacing the toner cartridge uu

page 40.)



Clean the drum surface. (See Cleaning the drum unit uu

page 53.)



Put in a new drum unit. (See Replacing the drum unit uu

page 45.)

 The fuser unit may be contaminated. Call Brother Customer

Service or your local Brother dealer.

 Make sure that you use paper that meets our specifications.

Rough-surfaced paper may cause the problem. (See Acceptable

paper and other print media uu page 15.)



Clean the corona wire and the drum unit. (See Cleaning the

corona wire uu page 52 and Replacing the drum unit uu

page 45.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit uu page 45.)

 The fuser unit may be contaminated. Call Brother Customer

Service or your local Brother dealer.

84

Troubleshooting

Examples of poor print quality

Hollow print

Recommendation

 Make sure that you use paper that meets our specifications.

Rough-surfaced paper may cause the problem. (See Acceptable

paper and other print media uu page 15.)

 Choose Thick in the machine’s Paper Type menu setting or use

thinner paper than you are currently using. (See Paper Type uu

page 15.)

 Check the machine ’ s environment. Conditions such as high humidity can cause hollow print. (See Product Safety Guide:

Choose a safe location for your product.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit uu page 45.)

 Clean the corona wire inside the drum unit by sliding the green tab. Be sure to return the green tab to the home position (a). (See

Cleaning the corona wire uu page 52.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit uu page 45.)

 The fuser unit may be contaminated. Call Brother Customer

Service or your local Brother dealer.

All black

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

White lines across the page

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Lines across the page

 Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause problems.

 Make sure that you choose the appropriate media type in the

machine’s Paper Type menu setting. (See Acceptable paper

and other print media uu page 15.)

 The problem may disappear by itself. Print multiple pages to clear this problem, especially if the machine has not been used for a long time.

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit uu page 45.)



Clean the corona wire of the drum unit. (See Cleaning the corona

wire uu page 52.)



Clean the drum surface. (See Cleaning the drum unit uu

page 53.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit uu page 45.)

B

85

Examples of poor print quality Recommendation

 Check the machine’s environment. Conditions such as high humidity and high temperatures may cause this print quality problem. (See Product Safety Guide: Choose a safe location for

your product.)



Clean the drum surface. (See Cleaning the drum unit uu

page 53.)

 If the problem is not solved after printing a few pages, put in a new

drum unit. (See Replacing the drum unit uu page 45.)

White lines, bands or ribbing across the page

94 mm

94 mm



Make ten copies of a blank, white sheet of paper. (See How to

copy uu page 38.) If the problem is not solved, the drum unit may

have glue from a label stuck on the surface of the drum roller.

Clean the drum unit. (See Cleaning the drum unit uu page 53.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit uu page 45.)

White Spots on black text and graphics at 94 mm intervals

94 mm

94 mm

86

Black Spots at 94 mm intervals

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Black toner marks across the page

 If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the surface of the drum roller. Clean the

drum unit. (See Cleaning the drum unit uu page 53.)

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other print media uu page 15.)

 Do not use paper that has clips or staples because they will scratch the surface of the drum.

 If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged.

 The toner cartridge may be damaged. Put in a new toner

cartridge. (See Replacing the toner cartridge uu page 40.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit uu page 45.)

Troubleshooting

Examples of poor print quality

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Black lines down the page

Printed pages have toner stains down the page.

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

White lines down the page

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

The print is skewed on the page.

Recommendation

 Clean the corona wire inside the drum unit by sliding the green

tab. (See Cleaning the corona wire uu page 52.)

 Make sure the green tab of the corona wire is at the home  position (a).

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit uu page 45.)

 The toner cartridge may be damaged. Put in a new toner

cartridge. (See Replacing the toner cartridge uu page 40.)

 The fuser unit may be contaminated. Call Brother Customer

Service or your local Brother dealer.

 Check if the Replace Toner Setting is set to Continue

(Continue mode), by pressing Menu, 1, 7. (See Advanced User’s

Guide: Toner Settings.)

 Make sure that foreign material such as a torn piece of paper, sticky notes or dust are not inside the machine or around the drum unit and toner cartridge.

 The toner cartridge may be damaged. Put in a new toner

cartridge. (See Replacing the toner cartridge uu page 40.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit uu page 45.)

 Make sure that the paper or other print media is loaded correctly in the paper tray and that the guides are not too tight or too loose against the paper stack.



Set the paper guides correctly. (See Loading paper uu page 8.)



If you are using the manual feed slot, see Loading paper in the

manual feed slot uu page 10.



The paper tray may be too full. (See Loading paper uu page 8.)



Check the paper type and quality. (See Acceptable paper and

other print media uu page 15.)

 Check for loose objects such as torn paper inside the machine.

 Verify that the two green envelope levers inside the back cover are set to the same position.

 Verify that the two grey Anti-Curl Levers inside the back cover are set to the same position.

B

87

Examples of poor print quality Recommendation

 Check the paper type and quality. High temperatures and high

humidity will cause paper to curl. (See Acceptable paper and

other print media uu page 15.)

 If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180  in the paper tray.

 Open the back cover (face-up output tray) for the machine to eject printed pages onto the face-up output tray.

Curled or wavy

B DEFGH abc efghijk

A C D b c d e

1 3 4

Wrinkles or creases



Make sure that the paper is loaded correctly. (See Loading paper uu

page 8.)



Check the paper type and quality. (See Acceptable paper and

other print media uu page 15.)

 Turn over the stack of paper in the tray or try rotating the paper

180  in the input tray.

88

Troubleshooting

Examples of poor print quality Recommendation

 Make sure that the two green envelope levers inside the back cover are pulled down when you are printing on envelopes.

Envelope creases

Note

When you have finished printing, open the back cover and reset the two green levers back to their original position.

B

89

Examples of poor print quality

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation

 Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position.

Poor fixing

90

Troubleshooting

Examples of poor print quality Recommendation

 Turn the paper over in the paper tray, and print again. (Excluding letterhead paper) If the problems remains, switch the Anti-Curl

Levers as follows: a

Open the back cover.

b

Lift the levers (1) and slide the two grey levers (2) in the direction of the arrow.

1

Curled

2

2

B

2

1

91

Machine Information

Checking the Serial Number

B

You can see the machine’s Serial Number on the LCD.

a

Press Menu, 5, 1.

b

The machine will display the machine’s

Serial Number on the LCD.

c

Press Stop/Exit.

B

Reset functions

The following reset functions are available:

1 Address & Fax

Address & Fax resets the following settings:

 Address Book

(One Touch Dial/Speed Dial/Setup

Groups)

 Programmed fax jobs in the memory

(Polled TX, Delayed Fax)

 Station ID

(name and numbers)

 Coverpage Note

(comments)

 Remote Fax Options

(Remote Access Code, Fax Storage and Fax Forwarding)

 Report settings

(Transmission Verification Report/ 

Tel Index List/Fax Journal)

 Setting Lock password

2 All Settings

You can reset all the machine’s settings back to the factory default.

Brother strongly recommends you perform this operation when you dispose of the machine.

Note

Unplug the interface cable before you choose All Settings.

B

92

How to reset the machine

a

Press Menu, 0.

b

Press a or b to display Reset.

Press OK.

c

Press a or b to choose the type of reset function - Address & Fax or All

Settings.

Press OK.

d

Do one of the following:

 To reset the settings, press 1 and go

to step e.

 To exit without making changes,

press 2 and go to step f.

e

You will be asked to confirm you want to reboot the machine. Do one of the following:

 To reboot the machine press 1. The machine will begin the reset.

 To exit without rebooting the

machine, press 2. Go to step f.

f

Press Stop/Exit.

B

Troubleshooting

B

93

94

C

Menu and features

On-screen programming

Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.

We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options.

C

Menu table

You can program your machine by using the

Menu table uu page 95. These pages list the

menu selections and options. Press Menu followed by the menu numbers to program your machine. For example, to set Beeper volume to Low: a

Press Menu, 1, 3, 2.

b Press a or b to choose Low.

c

Press OK.

d

Press Stop/Exit.

C

How to access the menu mode

a

Press Menu.

b

Choose an option.

 Press 1 for General Setup menu.

 Press 2 for Fax menu.

 Press 3 for Copy menu.

 Press 4 for Print Reports menu.

 Press 5 for Machine Info. menu.



Press 9 for Service menu.

1

 Press 0 for Initial Setup menu.

1

This will appear only when the LCD shows an error message.

You can also scroll through each menu level by pressing a or b for the direction you want.

c

Press OK when the option you want appears on the LCD.

The LCD will then show the next menu level.

d

Press a or b to scroll to your next menu selection.

e

Press OK.

When you have finished setting an option, the LCD will show Accepted.

f

Press Stop/Exit to exit Menu mode.

C

C

Menu and features

Menu table

The default settings are shown in Bold with an asterisk.

Choose & OK Choose & OK To accept To exit

C

Level 1

1.General

Setup

Level 2

1.Mode

Timer

2.Paper

Level 3

—

1.Paper

Type

2.Paper

Size

Level 4

—

—

—

Options

0 Sec

30 Secs

1 Min

2 Mins*

5 Mins

Off

Thin

Plain*

Thick

Thicker

Recycled

Paper

Label

A4*

Letter

Executive

A5

A5 L

A6

B5

B6

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

Descriptions

Sets the time to return to Fax mode.

Page

See .

Sets the type of paper in the paper tray.

Sets the size of the paper in the paper tray.

15

15

C

95

Level 1

1.General

Setup

(Continued)

Level 2

3.Volume

4.Ecology

5.LCD

Contrast

Level 3

1.Ring

2.Beeper

3.Speaker

1.Toner

Save

2.Sleep

Time

—

6.Security

1.TX Lock

(FAX-2840 and FAX-

2845)

1.Mem

Security

(FAX-2940)

2.Setting

Lock

Level 4

—

—

—

—

—

—

—

—

—

High

Off

Low

Med*

High

On

Off*

Options

Off

Low

Med*

High

Off

Low

Med*

Range varies depending on models.

(For FAX-2940) 

03Min*

(For FAX-2840/

2845) 

05Min*

-nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

—

Descriptions

Adjusts the ring volume.

Adjusts the volume level of the beeper.

Adjusts the speaker volume.

Increases the page yield of the toner cartridge.

Conserves power.

Adjusts the contrast of the LCD.

Prohibits most operations except receiving faxes.

Page

7

7

7

See .

—

—

Prohibits most operations except receiving faxes into the memory.

Stops unauthorized users from changing the machine’s current settings.

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

96

Menu and features

Level 1

1.General

Setup

(Continued)

Level 2

7.Replace

Toner

Level 3

—

Level 1

2.Fax

Level 4

—

Options

Continue

Stop*

Descriptions

Sets the machine to continue printing until the machine’s LCD shows Toner

Ended.

Page

See .

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

Level 2

1.Setup

Receive

(In Fax mode only)

Level 3

1.Ring Delay

2.F/T Ring

Time

3.Fax Detect

Options

(00 - 08)

02*

(Example for the

UK)

20 Secs

30 Secs*

40 Secs

70 Secs

On*

Semi**

Off

(**For FAX-2845)

4.Remote Codes On ( l 51, #51)

Off*

Descriptions

Sets the number of rings before the machine answers in

Fax Only or

Fax/Tel mode.

Sets the fast/doublering time in Fax/Tel mode.

Page

26

26

Receives fax messages without pressing Start.

27

5.Auto

Reduction

6.Memory

Receive

(FAX-2840 and

FAX-2845)

7.Print

Density

(FAX-2840 and

FAX-2845)

6.Print

Density

(FAX-2940)

See Advanced User’s Guide.

On*

Off

On*

Off

-nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

The default settings are shown in Bold with an asterisk.

Allows you to answer all calls at extension telephones and use codes to turn the machine on or off.

You can personalize these codes.

Cuts the size of incoming faxes.

33

See .

Automatically stores any incoming faxes in its memory if it runs out of paper.

Makes printouts darker or lighter.

C

97

Level 1

2.Fax

(Continued)

Level 2

1.Setup

Receive

(In Fax mode only)

(Continued)

2.Setup Send

(In Fax mode only)

Level 3

8.Polling RX

(FAX-2840 and

FAX-2845)

Options

Standard*

Secure

Descriptions

Sets up your machine to poll another fax machine.

Timer

7.Polling RX

(FAX-2940)

9.Fax Rx Stamp

(FAX-2840 and

FAX-2845)

On

Off*

Prints the received time and date on the top of the received faxes.

8.Fax Rx Stamp

(FAX-2940)

1.Contrast

Auto*

Light

Changes the lightness or darkness of faxes you send.

2.Fax

Resolution

Dark

Standard*

Fine

Sets the default resolution for outgoing faxes.

S.Fine

Photo

3.Delayed Fax Set Time=00:00 Sets the time of day in

24 hour format that the delayed faxes will be sent.

4.Batch TX On

Off*

5.Real Time TX Next Fax:On

Combines delayed faxes going to the same fax number at the same time of day into one transmission.

Sends a fax without using the memory.

Next Fax:Off

On

6.Polled TX

7.Coverpg

Setup

Off*

Standard*

Secure

Next Fax:On

Next Fax:Off

On

Off*

Print Sample

Sets up your machine with a document to be retrieved by another fax machine.

Automatically sends a cover page you have programmed.

See Advanced User’s Guide.

Page

See .

The default settings are shown in Bold with an asterisk.

98

Level 1

2.Fax

(Continued)

Menu and features

Level 2

2.Setup Send

(In Fax mode only)

(Continued)

3.Address Book 1.One Touch

4.Report

Setting

5.Remote Fax

Opt

Level 3

8.Coverpage

Note

9.Overseas

Mode

Dial

2.Speed Dial

(Backup Print)

Options

—

On

Off*

—

—

3.Setup Groups —

1.XMIT Report On

On+Image

2.Journal

Period

Off*

Off+Image

Every 50 Faxes*

Every 6 Hours

Every 12 Hours

Every 24 Hours

Every 2 Days

1.Forward/Stor e

Every 7 Days

Off

Fax Forward

Fax Storage

Off*

Descriptions

Sets up your own comments for the fax cover page.

If you are having difficulty sending faxes overseas, set this to On.

Stores up to 22 One

Touch Dial numbers, so you can dial by pressing one key

(and Start.)

Stores up to 200

Speed Dial numbers, so you can dial by pressing only a few keys (and Start.)

Sets up to 8 Group numbers for

Broadcasting.

Turns the

Transmission

Verification Report

On or Off.

Page

See .

34

34

See .

23

Sets the interval for automatic printing of the Fax Journal.

Sets the machine to forward fax messages, to store incoming faxes in the memory (so you can retrieve them while you are away from your machine).

If you choose

Fax Forward, you can turn on the safety feature Backup Print.

See .

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

C

99

Level 1

2.Fax

(Continued)

Level 2

5.Remote Fax

Opt

(Continued)

6.Dial

Restrict.

7.Remaining

Jobs

Level 3

2.Remote

Access

3.Print

Document

1.Dial Pad

2.One Touch

Dial

3.Speed Dial

—

Options

---l

—

Enter # twice

On

Off*

Enter # twice

On

Off*

Enter # twice

On

Off*

—

0.Miscellaneou

s

1.Compatibilit

y

High*

Normal

Basic(for VoIP)

Descriptions

Sets your own code for Remote Retrieval.

Prints incoming faxes stored in the memory.

You can set the machine to restrict dialling when using the dial pad.

You can set the machine to restrict the dialling of

One Touch numbers.

You can set the machine to restrict the dialling of Speed

Dial numbers.

You can check which jobs are in the memory and lets you cancel scheduled jobs.

Adjusts the equalization for transmission difficulties.

VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors, choose

Basic(for VoIP).

Use with BT Call

Sign.

Page

See .

82

See .

2.BT Call Sign

(UK only)

3.Caller ID

On

Off*

On*

Off

Display ID

Print Report

See Advanced User’s Guide.

View or print a list of the last 30 Caller IDs stored in the memory.

The default settings are shown in Bold with an asterisk.

100

Menu and features

Level 1

3.Copy

Level 1

4.Print

Reports

Level 2

1.Quality

2.Brightness

3.Contrast

Level 3

—

—

—

Options

Auto*

Text

Photo

Graph

-nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

-nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

Descriptions

You can choose the

Copy resolution for your type of document.

Adjust the brightness for copies.

Adjusts the contrast for copies.

Page

See .

Level 2

2.Tel Index

List

3.Fax Journal

Level 3 Options

1.XMIT Verify 1.View on LCD —

2.Print Report —

1.Numeric

2.Alphabetic

—

—

—

—

4.User

Settings

—

See Advanced User’s Guide.

—

The default settings are shown in Bold with an asterisk.

Descriptions

You can view the

Transmission

Verification Report for your last 200 outgoing faxes and print the last report.

Lists names and numbers stored in the

One Touch and

Speed Dial memory, in numerical or alphabetical order.

Lists information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.)

Lists your settings.

Page

See .

C

101

Level 1

5.Machine

Info.

Level 2

1.Serial No.

2.Page Counter

3.Drum Life

Level 3

—

—

—

Options

—

Total

Fax/List

Copy

Print

—

See Advanced User’s Guide.

The default settings are shown in Bold with an asterisk.

Descriptions

You can check the serial number of your machine.

You can check the number of total pages the machine has printed during its life.

Page

92

See .

You can check the percentage of a

Drum life that remains available.

Level 1

0.Initial

Setup

Level 2

1.Receive Mode

2.Date&Time

Level 3

—

1.Date&Time

Options

Fax Only*

Fax/Tel

External TAD

Manual

—

3.Station ID

4.Tone/Pulse

5.Dial Tone

2.Auto

Daylight

—

—

—

6.Phone Line Set —

On*

Off

Fax:

Tel:

Name:

Tone*

Pulse

Detection

No Detection*

Normal*

ISDN

PBX

See Advanced User’s Guide.

See Quick Setup Guide.

The default settings are shown in Bold with an asterisk.

Descriptions

You can choose the receive mode that best suits your needs.

Page

24

Puts the date and time on the LCD and in headings of faxes you send.

Changes for Daylight

Savings Time automatically.

Sets your name and fax number to appear on each page you fax.

Chooses the dialling mode.

See .

See .

See .

You can shorten the dial tone detect pause.

Chooses the phone line type.

82

28

102

Menu and features

Level 1

0.Initial

Setup

(Continued)

Level 2

7.Reset

Level 3

1.Address &

Fax

2.All

Settings

Options

1.Reset

2.Exit

1.Reset

2.Exit

See Advanced User’s Guide.

See Quick Setup Guide.

The default settings are shown in Bold with an asterisk.

Descriptions

Restores all stored phone numbers and fax settings.

Restores all the machine’s settings to factory default.

Page

92

103

C

Entering text

When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters.

Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.

C

Press Key

2

3

4

7

8

5

6

9 one time

A

D

G

P

T

J

M

W two times three times four times five times

B C 2 A

E

H

F

I

3

4

D

G

Q

U

K

N

X

L

O

R

V

Y

5

6

S

8

Z

J

M

7

T

9

Inserting spaces

To enter a space in a fax number, press c once between numbers. To enter a space in a name, press c twice between letters.

Making corrections

If you entered a character incorrectly and want to change it, press d or c to move the cursor to the incorrect character, and then press Clear.

Repeating letters

To enter a letter on the same key as the previous letter, press c to move the cursor right before pressing the key again.

Special characters and symbols

Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press

OK to choose it. The symbols and characters below will appear depending on your menu selection.

Press l

Press #

Press 0 for for for

(space) ! “ # $ % & ’ ( ) l + , - . / m

: ; < = > ? @ [ ] ^ _

Ä Ë Ö Ü À Ç È É 0

104

D

Specifications

General

Note

This chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/ for details.

D

Model

Printer Type

Print Method

Memory Capacity

LCD (liquid crystal display)

Power Source

Power

Consumption

1

Peak

(Average)

Copying

2

Ready

Deep Sleep

Dimensions

FAX-2840

Laser

FAX-2845

Electrophotographic Laser Printer

16 MB

16 characters  2 lines

220 - 240 V AC 50/60Hz

Approx. 1080 W at 25 °C

Approx. 360 W at 25 C

Approx. 55 W at 25 C

Approx. 1.5 W

FAX-2940

D

311 mm

368 mm 360 mm

Weights (with consumables)

Noise level

Sound power

3 4

Operating (Copying)

Standby

8.8 kg

L

L

WA

WA d = 6.16 B (A) d = 4.25 B (A)

Sound pressure

Temperature

Operating (Printing) L PA m = 53 dB (A)

Standby L

PA m = 30 dB (A)

Operating

Storage

10 to 32.5 C

0 to 40 C

1

2

3

4

9.0 kg 8.8 kg

USB connection to PC for FAX-2940

When making a copy from one sheet

Measured in accordance with the method described in RAL-UZ122.

Office equipment with L WA d>6.30 B (A) is not suitable for use in rooms where people require high levels of concentration. Such equipment should be placed in separate rooms because of the noise emission.

105

D

Model

Humidity Operating

Storage

ADF (automatic document feeder)

FAX-2840 FAX-2845

20 to 80% (without condensation)

10 to 90% (without condensation)

Up to 20 pages (80 g/m

2

)

Up to 30 pages (staggered) 

Recommended Environment: 

Temperature: 20°C - 30°C 

Humidity: 50% - 70% 

Paper: 80 g/m

2

FAX-2940

106

Document Size

Model

Document Size

(Single-sided)

Width

Length

Specifications

D

FAX-2840

147.3 to 215.9 mm

147.3 to 355.6 mm

FAX-2845 FAX-2940

107

D

Print media

Model

Paper

Input

Paper

Tray

Manual

Feed Slot

(Manual)

Paper Type

Paper Size

Paper Weight

Maximum Paper

Tray Capacity

Paper Type

Paper Size

Paper

Output

Paper Weight

Maximum Paper

Tray Capacity

Face-Down Output Tray

Face-Up Output Tray

FAX-2840 FAX-2845

Plain paper, Thin paper or Recycled paper

FAX-2940

Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6,

Executive

60 to 105 g/m

2

Up to 250 sheets of 80 g/m

2

Plain paper

Envelope, Labels

1

, Thin paper, Thick paper, Recycled paper,

Bond paper or Plain paper

Width: 76.2 to 216 mm

Length: 116 to 406.4 mm

60 to 163 g/m

2

One sheet at a time of 80 g/m

2

Plain paper

Up to 100 sheets of 80 g/m

2

Plain paper

One sheet (face up print delivery to the Face up output tray)

1 For labels, we recommend removing each printed label sheet from the output paper tray immediately after it exits the machine to avoid the possibility of smudging.

D

108

Specifications

Fax

Model

Compatibility

Modem Speed

Scanning Width

Printing Width

Greyscale

Resolution

One Touch Dial

Speed Dial

Groups

Broadcasting

Automatic Redial

Horizontal

Vertical

Memory Transmission

Out of Paper Reception

FAX-2840

ITU-T Super Group 3

FAX-2845

33,600 bps (with Automatic Fallback)

Max. 208 mm

Max. 208 mm

8 bit/256 levels

8 dot/mm

Standard: 3.85 line/mm

FAX-2940

Fine: 7.7 line/mm

Photo: 7.7 line/mm

Superfine: 15.4 line/mm

22 (11  2)

200 stations

Up to 8

272 stations

3 times at 5 minute intervals

Up to 400

1

pages

Up to 400

1

pages Up to 500

1

pages

Up to 400

1

pages

Up to 400

1

pages Up to 500

1

pages

1

‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice.

Copy

D

D

Model

Colour/Monochrome

Copy Width

Multiple Copies

Reduce/Enlarge

Resolution

First Copy Out Time

FAX-2840

Monochrome

FAX-2845

Max. 204 mm (A4 size)

Stacks or Sorts up to 99 pages

FAX-2940

25% to 400% (in increments of 1%)

Up to 300  600 dpi

Less than 12 seconds (from the Ready mode and standard tray)

D

109

Interfaces

Model

USB

FAX-2840 FAX-2845 FAX-2940

—

Hi-Speed USB 2.0

1 2

Use a USB 2.0 cable (Type A/B) that is no longer than 6 feet (2.0 meters) long.

1

2

Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB

1.1 interface.

Third party USB ports are not supported.

D

110

Specifications

Consumable items

Model

Toner

Cartridge

Inbox

Standard

High

Yield

Drum Unit

FAX-2840 FAX-2845

Approx. 1,000 pages (A4)

Approx. 1,200 pages (A4)

Approx. 2,600 pages (A4)

1

1

1

Approx. 12,000 pages (A4)

2

1

2

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

Drum yield is approximate, and may vary by type of use.

FAX-2940 Order No.

—

TN-2210

TN-2220

DR-2200

D

111

D

E

Index

A

Address Book

.............................................6

ADF (automatic document feeder) using

.....................................................20

Answering machine (TAD) connecting

.............................................29

Automatic fax receive

.............................................25

Fax Detect

..........................................27

fax redial

...............................................35

C

Cleaning corona wire

...........................................52

drum unit

...............................................53

scanner

.................................................50

Connecting external TAD (answering machine)

.......29

external telephone

................................31

Consumable items

...................................39

Control panel overview

..............................4

Copy

.........................................................38

keys

.........................................................6

Cordless telephone (non-Brother)

............32

D

Dialling a pause

.................................................35

automatic fax redial

...............................35

manual

..................................................34

one touch

..............................................34

speed dial

..............................................34

using the Address Book key

.................35

Document how to load

............................................20

Drum unit checking (remaining life)

.......................60

cleaning

.......................................... 52

, 53

replacing

...............................................45

E

Envelopes

............................ 11

, 15 ,

16

, 18

Equalization

.............................................82

112

Error messages on LCD

.......................... 62

Comm. Error

......................................... 62

Drum Error

............................................ 45

Drum Stop

............................................ 46

Init Unable XX

...................................... 64

No Paper

.............................................. 64

Out of Memory

...................................... 65

Print Unable XX

.................................... 65

Replace Drum

...................................... 45

Replace Toner

...................................... 40

Scan Unable XX

................................... 66

Toner Ended

......................................... 40

Toner Low

............................................ 40

Extension telephone, using

............... 31 ,

33

external recording OGM

..................................... 30

External telephone, connecting

............... 31

F

Fax codes changing

............................................... 33

fax receive code

................................... 33

telephone answer code

........................ 33

Fax, stand-alone receiving

Fax Detect

......................................... 27

from extension telephone

............ 31 ,

33

ring delay, setting

.............................. 26

telephone line interference

................ 82

sending

................................................. 22

telephone line interference

................ 82

Fax/Tel mode answering at extension telephones

...... 33

F/T ring time (double-ring)

.................... 26

Fax Detect

............................................ 27

fax receive code

................................... 33

receiving faxes

..................................... 31

ring delay

.............................................. 26

telephone answer code

........................ 33

H

HELP

LCD messages

..................................... 94

Menu Table

.......................................... 95

L

Labels

...................................10

, 15 ,

16

, 19

LCD (liquid crystal display)

................. 6

, 94

M

Machine information checking remaining life of parts

............60

how to reset the machine

......................93

page counts

..........................................60

reset functions

......................................92

serial number

........................................92

Maintenance, routine checking remaining life of parts

............60

replacing drum unit

............................................45

toner cartridge

....................................40

Manual dialling

...................................................34

receive

..................................................25

Menu Table

..............................................95

Mode, entering copy

......................................................38

fax

.........................................................22

Multi-line connections (PBX)

....................30

O

One touch changing

...............................................36

setting up

..............................................35

using

.....................................................34

OPC drum

................................................86

Out of Memory message

..........................65

P

Paper

.......................................................15

how to load

...................................... 8

, 10

in manual feed slot

.............................10

in paper tray

.........................................8

recommended

................................ 15

, 16

size

.......................................................16

tray capacity

..........................................16

type

.......................................................16

Print difficulties

..............................................77

quality

...................................................81

Print quality

.............................................. 83

Programming your machine

.................... 94

Q

Quality printing

................................................. 81

Quick dial

................................................. 35

group dial changing

............................................ 36

one touch dial changing

............................................ 36

setting up

........................................... 35

using

.................................................. 34

Search

.................................................. 35

speed dial changing

............................................ 36

setting up

........................................... 36

using

.................................................. 34

R

Redial/Pause key

.................................... 35

Replacing drum unit

.............................................. 45

toner cartridge

...................................... 40

Reports

Transmission Verification

..................... 23

Resolution copy

.................................................... 109

fax (standard, fine, superfine, photo)

. 109

Resolution key

........................................... 6

Ring delay, setting

................................... 26

S

Safety Instructions

.......................................i

Serial number

how to find ...............See inside front cover

Speed dial changing

............................................... 36

setting up

.............................................. 36

using

..................................................... 34

E

113

T

TAD (telephone answering device),  external

....................................................25

connecting

.............................................29

recording OGM

.....................................30

Tel/R or Tel/Mute/R

....................................6

Telephone line connections

...........................................29

difficulties

..............................................77

interference

...........................................82

multi-line (PBX)

.....................................30

Text, entering

.........................................104

Toner cartridge replacing

...............................................40

Troubleshooting

.......................................61

document jam

.......................................68

error messages on LCD

........................62

if you are having difficulty copy quality

........................................80

incoming calls

....................................79

paper handling

...................................80

print quality

.........................................81

printing

...............................................77

receiving faxes

...................................78

sending faxes

.....................................79

telephone line

.....................................82

maintenance messages on LCD

...........62

paper jam

................................. 68 ,

69

, 72

V

VoIP

.........................................................82

Volume, setting beeper

.....................................................7

ring

..........................................................7

speaker

...................................................7

114

These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.