A feature access code is a series of digits that... perform certain actions. AVAD has a default setting for each...

A feature access code is a series of digits that... perform certain actions. AVAD has a default setting for each...
Tutorials - Feature Access Codes
A feature access code is a series of digits that usually begin with the * key which when used,
perform certain actions. AVAD has a default setting for each and all feature access codes
however your group administrator can change them.
You can check what feature access codes are available to you and how to use them by
logging into your AVAD User portal. Once logged in select "Utilities" from the left hand menu.
You will then see an option labeled "Feature Access Codes" click that for a full detail of your
current access codes available to you.
To use most feature access codes simply enter the code you wish to use. Depending on the
specific feature you are using you will then initiate the call immediately, or enter in a phone
number or extension first.
The following is a detailed list of all feature access codes and what they are for. Please keep in
mind you may not have access to all of these codes. Also your group administrator might have
changed the code from the default.
• Automatic Callback Deactivation Automatic Callback is a user service that retries a busy line
automatically, with notification as soon as the called line becomes free. The called party must
be in the user's group.
• Call Forwarding Always Activation allows users to redirect incoming phone calls to another
number, such as a mobile phone or administrative assistant. After dialing the assigned code,
users dial the phone number to which calls will be redirected followed by the pound sign (#).
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• Call Forwarding Always Deactivation allows users to turn Call Forwarding Always off. After
deactivation, calls ring to the user’s phone unless the user has set up another service such as
Call Forwarding Busy, Call Forwarding No Answer, or Call Management – Do Not Disturb.
• Call Forwarding Always to Voice Mail Activation allows users to redirect incoming calls to their
voice mail.
• Call Forwarding Always to Voice Mail Deactivation allows users to turn Call Forwarding Always
to Voice Mail off. After deactivation, calls ring to the user’s phone unless the user has set up
another service such as Call Forwarding Busy, Call Forwarding Busy to Voice Mail, Call
Forwarding No Answer, or Call Management – Do Not Disturb.
• Call Forwarding Busy Activation allows users to redirect their incoming phone calls to another
number, such as a mobile phone or administrative assistant, when they are on the phone. After
dialing the assigned code, users dial the phone number where they want their calls to be
redirected.
• Call Forwarding Busy Deactivation allows users to turn Call Forwarding Busy off. After
deactivation, calls ring on the user’s phone unless the user has set up another service such as
Call Forwarding Always, Call Forwarding No Answer, or Do Not Disturb.
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Tutorials - Feature Access Codes
• Call Forwarding Busy to Voice Mail Activation allows users to redirect incoming calls to their
voice mail when they are on the phone.
• Call Forwarding Busy to Voice Mail Deactivation allows users to turn Call Forwarding Busy To
Voice Mail off. After deactivation, calls ring to the user’s phone unless the user has set up
another service such as Call Forwarding Always, Call Forwarding Always to Voice Mail, Call
Forwarding No Answer, or Call Management – Do Not Disturb.
• Call Forwarding No Answer Activation allows users to redirect their incoming phone calls to
another number, such as a mobile phone or administrative assistant, when they do not answer
their phone. After dialing the assigned code, the users dial the phone number where they want
their calls to be redirected.
• Call Forwarding No Answer Deactivation allows users to turn Call Forwarding No Answer off.
After deactivation, calls ring on the user’s phone unless the user has set up another service
such as Call Forwarding Busy, Call Forwarding Always, or Do Not Disturb.
• Call Forwarding No Answer to Voice Mail Activation allows users to enable the handling by
Voice Mail of incoming calls when the called user does not answer the phone. You can enable
this option by dialing the FAC *41#.
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Tutorials - Feature Access Codes
• Call Forwarding No Answer to Voice Mail Deactivation allows users to disable the handling by
Voice Mail of incoming calls when the called user does not answer the phone. You can disable
this option by dialing the FAC #41#.
• Call Forwarding Not Reachable Activation allows users to have their incoming calls forwarded
to a different number when their device is not accessible. After dialing the assigned code, users
dial the phone number where they want their calls to be redirected.
• Call Forwarding Not Reachable Deactivation allows users to turn off the Call Forwarding Not
Reachable
service.
After deactivation, should the user's phone becomes unreachable, calls are no longer rerouted
to an alternate device through the
Call Forwarding Not Reachable
service.
• Calling Line ID Delivery Blocking Activation allows users to enable Calling Line ID Delivery
Blocking via their phone by dialing the FAC *31#. After this is enabled, the system plays a
confirmation announcement “Your Calling Line ID Delivery Blocking service is now set to show
your identity. Thank you”, before the call is released.
• Calling Line ID Delivery Blocking Deactivation allows users to disable Calling Line ID Delivery
Blocking via their phone by dialing the FAC #31#. After this is disabled, the system plays a
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Tutorials - Feature Access Codes
confirmation announcement “Your Calling Line ID Delivery Blocking service is now set to hide
your identity. Thank you”, before the call is released.
• Calling Line ID Delivery Blocking per Call allows users to prevent display of their calling line ID
on a per call basis. Before placing a call, the user dials the assigned code, and then places the
call as usual. Note that this service is active only for one phone call.
• Calling Line ID Delivery per Call allows users to display their calling line ID on a per call basis.
Before placing a call, a user dials the assigned code, and then places the call as usual. Note
that this service is active only for one phone call.
• Call Park allows users to “park” or hold a call on another extension. Users can park calls only
on extensions to which this service has been assigned.
• Call Park Retrieve allows users to retrieve or reconnect with a call that was previously parked.
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Tutorials - Feature Access Codes
• Call Pickup allows users to pick up calls within an assigned call pickup group. The extensions
in the call pickup group can be viewed on the CommPilot web interface for each user in the
group. The call pickup group is determined by an administrator and may or may not consist of
those listed in the Group Phone Lists. When users dial the Call Pickup code, the ringing phone
in the group is answered. If more than one phone is ringing, Call Pickup allows users to answer
the phone that has been ringing the longest.
• Call Return allows users to return a call to the phone number of the last call received. Users
will be allowed to return calls only to call types that are included in the Outgoing Calling Plan.
• Call Waiting Persistent Activation allows users to turn on Call Waiting for all calls they place.
• Call Waiting Persistent Deactivation allows users to turn off Call Waiting for the next and all
subsequent calls they place.
• Cancel Call Waiting allows users to dial the assigned code in order to turn off Call Waiting for
the next call they place.
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Tutorials - Feature Access Codes
• Clear Voice Message Waiting Indicator allows users to dial the assigned code, to clear the
audible (and visible for some devices) message-waiting indicator on their phone.
• Customer Originated Trace allows users to dial the assigned code, to place a trace on the last
number that called them.
• Directed Call Pickup allows users to pick up calls for another user in the same group by
entering the assigned access code followed by the extension of the user whose call is to be
picked up.
• Directed Call Pickup with Barge-in allows users to barge in on calls to or from another user in
the same group by entering the assigned access code followed by the extension of the user
whose call is to be barged-in on. Barge-in is successful only when the second user has only that
one call. When a user barges in on an answered call, the call becomes a three-way call and the
user who barged in becomes the controller of the three-way call. The group administrator
configures a tone that warns users on a call that another user is barging in on their call.
Users can prevent having their calls being barged in on by using the Barge-in Exempt user
service.
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Tutorials - Feature Access Codes
• Direct Voice Mail Transfer allows users to transfer a held call directly to a voice mailbox, that
is, without using the CommPilot Call Manager. The call can be transferred to the user’s voice
mailbox or to any other voice mailbox in the group. The Voice Messaging service or the
Third-Party Voice Mail Support service must be assigned to the user’s group.
• Diversion Inhibitor allows a user to prevent redirection services from being activated on the
terminating side of an unanswered call.
• Do Not Disturb Activation allows users to dial the assigned code, to activate the Do Not
Disturb service. When Do Not Disturb is active, a user’s phone does not ring and all calls go
directly to a "busy treatment", such as Voice Messaging.
• Do Not Disturb Deactivation allows users to dial the assigned code, to turn off the Do Not
Disturb service.
• Flash Call Hold allows users to put a call on hold on a phone that does not have a Hold button.
On this type of phone, a user presses the Flash button or presses and releases the hang-up
button on the phone cradle.
• Last Number Redial allows users to redial the last number they dialed. Users are allowed only
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Tutorials - Feature Access Codes
to redial calls to call types in the Outgoing Calling Plan.
• Music On Hold Per-Call Deactivation allows users to deactivate the Music On Hold feature for
their current calls.
• No Answer Timer allows users to set the numbers of rings before No-Answer handling is
applied to the Voice Messaging, Third-Party Voice Mail Support, Call Forwarding No Answer,
Call Forwarding No Answer To Voice Mail, and Sequential Ring services.
• Per Call Account Code allows users to provide an account code before attempting a call, or,
during a call, flash and provide an account code to be applied to all ongoing (currently held)
calls.
• Push to Talk allows users to activate the Push to Talk (intercom) service. The next call will be
automatically answered by its recipient, subject to the recipient's Push to Talk access list.
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Tutorials - Feature Access Codes
• Shared Call Appearance Call Retrieve allows users to retrieve an existing active call from
another endpoint.
• Shared Call Appearance Location Control Activation allows users to activate a location. The
location is activated and the user is provided with a stuttered dial tone to resume the call
origination. Users dial the destination and the call resumes.
• Shared Call Appearance Location Control Deactivation allows users to deactivate SCA
Location Control. When SCA Location Control is deactivated, it is not presented with incoming
calls to the user.
• Speed Dial 100 allows users to dial the assigned code, and then dial the assigned 2-digit (00 –
99) speed dial number of the party they want to call.
• Speed Dial 8 allows users to dial the assigned code, and then the 1-digit (2 – 9) speed dial
number of the party they want to call.
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Tutorials - Feature Access Codes
• Sustained Authorization Code Activation (call unlocking) allows users who are required to
provide authorization codes for outgoing calls to “unlock” this requirement. Having unlocked
code activation, the users are no longer prompted for an authorization code and their calls
proceed without interruption.
• Sustained Authorization Code Activation (call locking) allows users who have unlocked their
code activation requirement, to “lock” this requirement again.
• Voice Portal Access allows users to access the Voice Portal by dialing *62, instead of dialing
the number or extension of their voice portal. The result is the same. Users can also set their
call forwarding destination to be *62 instead of the voice portal number or extension. Again, the
result is the same
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