Terms & Conditions

Terms & Conditions
Terms & Conditions
Our terms and conditions comply with UK legislation and are designed to ensure that our customers
can shop easily and with confidence with www.buyspares.co.uk and m.buyspares.co.uk. Please read
them carefully and print a copy for reference at the time you make an order.
We reserve the right to change these terms and conditions at any time and without notice. Any such
changes will take effect when posted on the website and it is your responsibility to read these terms
each time you place an order. By placing an order you are indicating your acceptance to be bound by
the latest terms and conditions. A full copy of the current terms and conditions are also available by
applying in writing.
Manufacturer's names and numbers are used for reference purposes only. We offer original
and/or generic alternatives which are highlighted accordingly.
These terms and conditions only cover www.buyspares.co.uk and m.buyspares.co.uk.
Any other web sites to which you link from this site are governed by their own terms and
conditions. We accept no responsibility or liability for the content of the websites which are
not under our control.
These terms and conditions do not affect your legal rights. We are required by law to tell you
that sales can be concluded in English only and that we do not file copies of customer
contracts.
www.buyspares.co.uk and m.buyspares.co.uk is a division of Connect Distribution
Services Limited, Connect House, Talbot Way, Small Heath, Birmingham, West Midlands
B10 0HJ, registered in England, No. 3004798, VAT Number GB 655 1290 41 in Great
Britain, IE 981 802 8AL in the Republic of Ireland and FR 64 753 4048 05 in France.
Site Use Policy
The contents of this website are variously the copyright of www.buyspares.co.uk and
m.buyspares.co.uk, Connect Distribution Services Limited or other copyright owners and are
protected by copyright law. All brand names and product names used on this site are
registered trademarks or trade names of their respective holders. You may read and print
only the material contained on this website solely for personal and non-commercial use.
You agree not to adapt, alter or create any derivative work from any material on this site, or
to restrict or inhibit the use or enjoyment of this site by anyone else.
It is not permitted to create any link to or from this website without prior written consent.
By using this website you agree not to intentionally misuse it. This website may contain
hyper-links to other websites completely unrelated to us; we are not responsible for the
content or practices of such websites. Service on this website may be interrupted
occasionally and errors may occur. Use of this website is governed by English law and you
submit to the exclusive jurisdiction of the courts in England.
Use of Website Content
You may read and print only the material contained on this website solely for personal and
non-commercial use. You are not permitted to publish, store, transmit, show or play in public,
change or adapt the content of this website in any way for any purpose whatsoever. Any
content found to be being used for commercial use such as images or video will be subject
to a minimum charge of £500 per item per month.
You agree not to adapt, alter or create any derivative work from any material on this site, or
to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to
create any link to or from this website without prior written consent.
Errors & Omissions
We try very hard to ensure that all information on this site is accurate. However, just
occasionally, an error can occur. If we discover an error in the price or description of a
product you have ordered, we will tell you and ask you whether you wish to continue with
your order or cancel it.
Authorisation of use
Any person is authorised to view the information, images or texts and all other content
posted on the web site. www.buyspares.co.uk and m.buyspares.co.uk may modify the terms
and conditions of use at any time, without prior notice and such modifications shall become
effective upon posting on the web site. www.buyspares.co.uk and m.buyspares.co.uk
reserves the right to restrict access to its web site and the content within. All users are
responsible to review regularly the contents of the terms and conditions found on the web
site.
Promotional codes: Only One discount can be used per order.
Age requirements
It is illegal to sell ‘age restricted’ products to people under the required age. We offer several
‘age restricted’ products on this website, including knives and solvents. By ordering these
products you confirm you (and, if different, the recipient of the product) are of the required
age. All ‘age restricted’ products on this website can only be purchased by, and for,
individuals aged 18 and over.
Privacy statement
www.buyspares.co.uk and m.buyspares.co.uk recognises the importance of protecting the
privacy of all information provided by users of our web sites and all of our customers.
Your Personal information may be disclosed to other businesses within CDSL and to
reputable third party contractors engaged by CDSL to perform a variety of functions such as
processing your Orders, assisting with promotions or providing technical services for our
websites. We require all such third parties to treat your Personal Information as fully confidential
and to fully comply with all applicable UK Data Protection and consumer legislation from time to
time in place.
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by
our website are subject to their own policy, which may differ from ours.
Returns & refunds
We understand that you may need to return an item to us and for this occasion we have tried to
make our returns process as simple as possible for our customers.
Please keep in mind, we can’t process your return and issue a refund to you if the item(s) returned
are not clearly marked with the returns reference number, this is printed on the returns label we
send to you in the returns pack.
We offer a pre-paid returns label to ensure you can return an item to us quickly and cost effectively
and depending on the reason for your return you will receive a full refund for your item(s). You are
welcome to pay for the cost of returning the item back to us yourself and to do so please use the
address label also included in your returns pack.
If you no longer need the item(s)
We hope you will be delighted with our product and service, but should you change your mind or
have selected a wrong item in error and wish to return product(s) to us. You should inform us of
your decision within 14 days from receiving the item(s). We will issue a Returns Pack containing a
Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival of
the item(s) at our Receiving Department. For Quality Reasons we have to inspect the item(s) you
have returned, to ensure they have been restored to us in full and good order. Upon completing a
satisfactory validation of the item(s) returned, we will refund you any money paid for the product,
less the £2.99 cost of return postage. We will normally process your refund within 10 working days
of our receiving your return. Refunds are made using the same form of payment as used to make the
original transaction.
We ask you to ensure your unwanted product is complete, unused and in 'as new' condition
(e.g., if you have opened the box to examine the product you must have done so without
damaging or marking the product or packaging in any way). If possible, please return the item(s)
with the original box, packaging and accessories.
Notes:
•
•
Pre-recorded videotapes, DVDs, CDs, Minidiscs and other software must be sealed.
Any 'Free Gifts' received with the product must also be returned.
In the unlikely event of there being any problems concerning the goods restored to us or the
processing of a refund we will aim to contact you as soon as possible.
• * There is a contract for services with the product and you have started using the services (this
would include, e.g., a mobile phone subscription, but not an extended warranty service agreement);
• * The seal has been broken
• * The goods were a special order to your specification.
If you receive a faulty item(s):
Please note, the following information is as a guide, please contact us to discuss your individual
circumstances. If there is a fault with your product within 12 months of delivery (or other defect
with your order), we will normally offer a replacement or repair. (The guarantee period for
consumable items (e.g. batteries, camera films, ink cartridges etc.) is three months from date of
delivery)
We will always offer you the choice of a replacement or refund if the fault occurs within 28 days of
delivery.
Once you have notified us about the faulty item(s) and completed the returns form, we will issue a
Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will
ensure the safe arrival and identification of your return at our Receiving Department. For Quality
Reasons we have to inspect the items you have returned. Then, subject to satisfactory inspection
and test of the goods by our inspectors we will process a refund, replacement or repair for you,
whichever is appropriate.
Please ensure you enter any additional information about the fault in the comments box when
completing the returns form.
Please ensure that your product(s) are accompanied by the original delivery note. To qualify for a
refund or replacement the product must be:•
•
In otherwise “as new“ condition
Complete with any accessories and free gifts offered with it (and, if possible, the original box
and packaging)
This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear,
for consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three
months from delivery. Spares that have to be fitted internally are also guaranteed for three months,
provided they have been fitted by a suitably qualified and competent person.
If a pre-recorded videotape, DVD, CD, Minidisk or other software is faulty under guarantee we will
happily exchange it for the same title or refund your money.
If you receive your item(s) damaged:
We and our carriers take the greatest possible care to see that your order is delivered in pristine
condition. However, in the unlikely event that you take delivery of a parcel which shows signs of
damage. Please, where a signature is required, sign that the parcel IS DAMAGED, and then please
report the damage WITHIN 3 WORKING DAYS via this web site or by calling our Customer Service
Department.
We will then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return
the item(s).Then; subject to satisfactory inspection and test of the goods by our inspectors we will
process a full refund or arrange a replacement. Please ensure that your items(s) are accompanied by
the original delivery note.
If the correct product is ordered & the wrong Item(s) delivered:
Our Quality System ensures we check that items sent out match the order placed. However, errors
can sometimes occur.
We apologise if we have mistakenly sent you a product which does not match the details on your
agreed order. You must inform us within 5 working days of receiving the product, and we will send
you a returns pack to enable you to return the item(s) to us.
Please help us to take corrective action by selecting one of the following reasons to insert in the
comment box, in the returns form.
1. The item supplied does not match the item described on the Invoice.
2. The Product Supplied does not match the details shown on the Web Site.
3. The Part Supplied does not fit the Model I ordered the item for.
4. I ordered this part on the telephone and it seems my requirements were misunderstood.
Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of
payment as the original transaction.
We ask you to ensure that the unwanted product is complete, unused and in 'as new' condition (e.g.
if you have opened the box to examine the product, the product or packaging should not be
damaged in any way). If possible, please return the item(s) with the original box, packaging and
accessories.
Charity Donations through Pennies
We provide you with the opportunity to donate a few pence to charity as part of the checkout
process. If you use this facility then your donation will be distributed by The Pennies Foundation,
registered charity number 1122489. 95% of donations is split equally between our charities who are
Marie Curie Cancer Care and The League of Friends of the John Taylor Hospice and 5% is retained by
Pennies. This donation is separate to your BuySpares order and is non-refundable.
In the unlikely event of there being any problems concerning the returned item(s) or the processing
of a refund we will endeavour to contact you as quickly as possible.
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