Adding a Customized Portal for Hotel Guests

Adding a Customized Portal for Hotel Guests
NETGEAR®/ValuePoint Networks
Interoperability Report
Delivering a Personalized
Wireless Experience to Hotel Guests
application notes
Table of Contents
Introduction.............................................................................................................................................................. 3
HOW TO DEPLOY THE JOINT SOLUTION................................................................................................................ 4
Setting up the ValuePoint Gateway Controller 3600................................................................ 4
Setting up the NETGEAR Wireless Controller WC7600............................................................... 8
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Introduction
Today’s technology savvy consumers bring their smartphones, laptops, and tablets with them wherever they go, whether
on business or at leisure. They expect ready access to high speed internet and internet enabled applications so they can
check email, access work files, upload photos, engage on social media sites, watch movies, or listen to music. Even though
the vast majority of hotel owners feel that quality of service and facilities are more important to customers than Wi-Fi, the
majority of the hotel guests think poor or non-existent wireless access is more detrimental to their hotel stay.
According to a recent survey of travelers’ attitudes on
WiFi, 33% of the leisure travellers and 67% of the business
travellers say they would not return to a hotel that offered
inadequate wireless access. Hotels without wireless are
at high risk of losing revenue from missed bookings and
dissatisfied guests, as underscored by a recent Forrester
report finding that 94% of business travelers believe WiFi
is an important amenity when choosing accommodations
and the latest Hotel.com survey finding that the most
important in-room amenity to travelers is WiFi.
Although hotel and restaurant owners have concerns about
the cost and complexity of deploying and/or upgrading
wireless networks, WiFi is critical to supporting the
widespread adoption of Bring Your Own Device (BYOD)
and can also be leveraged to create differentiated services
that drive incremental revenue, enhance the guest
experience, and increase customer loyalty while reducing
costs and enabling operational efficiencies.
For example, it is critically important to provide the
capability to offered a guest captive portal that will display important information about the hotel through personalized
brand as well as tiered pricing to give higher quality of service for hotel loyalty members. Similarly, hotel owners can add
additional revenue sources by charging business customers that demand higher throughput while offering free service to
leisure travelers with basic service.
All of these important value added services can be provided with a specialized gateway solution that is easy to configure,
flexible to deploy and includes all the features that are demanded by Hotel owners.
NETGEAR partners with a leading vendor in the hospitality gateway segment, ValuePoint Networks, to deliver to a total
end-to-end solution that is easy to configure, completed with interoperability report and tested in many hospitality
customers around the world.
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HOW TO DEPLOY THE JOINT SOLUTION
This application note provides the step-by-step guidance on the set up needed to build an end-to-end solution to deliver the total
solution with strong and reliable Wireless Connectivity, and a rich, secured, and personalized environment for the hotel owners.
To set up the solution, the gateway solution is placed in the data path with the rest of the access network, including the wireless controller, the Power over Ethernet switch, and the wireless access points. A sample network diagram is displayed below:
The following section provides step-by-step guidance on how to set up the ValuePoint Gateway Controller 3600 and the
NETGEAR Wireless Controller WC7600 to provide a truly integrated solution for the Hospitality Segment.
Setting up the ValuePoint Gateway Controller 3600
First step is to give the Value Point gateway its IP address settings. In our example we are creating a network that can
accommodate 4000 different clients. Thus we will go with a 192.168.1.0/255.255.224.0 network. Go to Networks ->
WAN/LAN Settings and enter the proper Gateway IP Setting. This will be the gateway for your network as well as the management IP address for the Value Point. In our example it is 192.168.1.254 with a subnet mask of 255.255.224.0.
Next is to enter the WAN port IP address settings. Enter according to what your ISP provides you.
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After your Value Point gateway is setup, one important step is to enter the upload/download bandwidth you are getting
from your ISP. This will help the system properly rate limit traffic if you choose to do so. Go to Networks -> WAN/LAN
Settings -> WAN Port Mode -> Link Properties. After you’ve entered in the upload/download values, click Ok.
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For AP discovery we will need to use the WC7600 Wireless controller’s built-in DHCP server for DHCP instead of the
DHCP server on the Value Point gateway. We will first login and disable the VP DHCP server. To do this, go to
Networks -> Server.
Click OK.
Next go to Security -> Authentication to select which kind of authentic mechanism is used to authenticate wireless
clients. You can choose different authentication types based on your preference. In our example, we will allow all connected
wireless clients to connect and automatically authenticate. Select Automatic Authentication and click OK.
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Next, if you wish to manage the Wireless controller from outside the network you can setup port forwarding. Go to
Management -> AP Monitor / Port Forwarding and enter in the WC7600’s IP address; for the AP port enter 80 and
for the controller port, select a random (non-commonly used) port. In our example we will use port 60000. Click OK.
Finally, if you are using RADIUS or Local Authentication, you can setup a redirect so that wireless clients are
automatically redirected to the web page of your choice once they are authenticated. In our example we will specify
www.bestwestern.com as the redirect URL. You can do this on the Customization -> Login Page.
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When a wireless client authenticates, the client will now automatically be redirected to www.bestwestern.com. With this
feature you can also redirect them to your own custom web page or have no redirect at all.
Setting up the NETGEAR Wireless Controller WC7600
On the wireless controller side of things, first, change the management IP address of the controller according to your
network settings. To do this, go to Configuration -> System -> IP/VLAN.
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Next, enable to built-in DHCP server on the controller. Make sure to disable the DHCP server on the Value Point
prior to this to avoid any DHCP conflicts. Go to Configuration-> System -> DHCP Server and click ADD.
Enter the DHCP server settings and click ADD.
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DHCP server has been successfully added.
Next, we will discover our wireless access points. Go to Access Point -> Discovery, select the Out of Factory and L2
Subnet APs option and click Next.
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Once our APs have been discovered, check them all and click ADD.
The APs are now being managed by the WC7600. Make sure the status is Connected (this may take a minute or so).
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Finally, we will specify our Wireless Security Profile and create an SSID. Name your profile and SSID. For Network
Authentication, it is recommended that you leave this as Open System and let the Value Point gateway perform
the authentication. Click Apply.
And that’s it! The configuration above should take you less than 10 minutes to get up and running!
NETGEAR and the NETGEAR logo are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other
countries. Information is subject to change without notice. ©2014 NETGEAR, Inc. All rights reserved.
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