Perle Device Server User guide
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TruePort for Windows NT 4.0
Installation & Configuration Guide
5500026-13
TruePort Installation and Configuration guide 1
Copyright statement
This document must not be reproduced in any way whatsoever, either printed or electronically, without the consent of:
Perle Systems Europe Limited,
3, Wintersells Road,
Byfleet,
Surrey
KT14 7LF,
UK
Perle reserves the right to make changes without further notice, to any products to improve reliability, function or design.
Perle CS9000, Specialix, the Specialix logo, JETSTREAM, JETSTREAM4000,
JETSTREAM8500 and LANSTREAM2000 are trademarks of Perle Systems
Limited.
Microsoft, Windows 95, Windows 95, Windows NT Windows 2000 and Internet
Explorer are trademarks of Microsoft Corporation.
Netscape is a trademark of Netscape Communications Corporation.
Solaris is a registered trademark of Sun Microsystems, Inc. in the USA and other countries.
Perle Systems Limited, Thursday, October 25, 2001.
TruePort Installation and Configuration guide 2
TruePort Installation and Configuration guide 3
A b o u t t h i s G u i d e
This document describes how to install and configure TruePort release 1.0 for your JETSTREAM and LANSTREAM Network Access Server (NAS) units. This software runs under the Windows NT
4.0 operating system.
This guide is intended for system administrators familiar with the Windows NT operating system.
This guide should be used in conjunction with the manuals and release notes provided with your
JETSTREAM or LANSTREAM product, as follows:
• JETSTREAM 8500 Quick Start Guide
• JETSTREAM 4000 Quick Start Guide
• LANSTREAM 2000 Quick Start Guide
• JETSTREAM 4000, 8500, LANSTREAM 2000, Installation Guide
• JETSTREAM 4000, 8500, LANSTREAM 2000, Configuration Guide
Terms
The following terms are used in this guide to describe parts of the network:
Host
The LAN file server or a workstation, connected to the LAN, on which the TruePort software is installed.
Unit
Your JETSTREAM or LANSTREAM network access server
Device
The serial equipment (terminal, printer, modem, etc.) connected to the serial port on the
JETSTREAM or LANSTREAM network access server
TruePort Installation and Configuration guide - About this Guide
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TruePort Installation and Configuration guide - About this Guide
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C o n t e n t s
About this Guide
Contents
Chapter 1 Installation
Product Description ...........................................................................1
System Requirements ........................................................................2
Installing TruePort .............................................................................2
Starting and Exiting TruePort ...........................................................2
Chapter 2 Configuration
Configuring the TruePort Software ...................................................5
JETSTREAM or LANSTREAM Configuration ...............................8
Example Configuration for a JETSTREAM 8500 ............................10
Chapter 3 Troubleshooting
Daemon Shutdown ............................................................................13
Appendix A Contacting Perle
Making a technical support query .....................................................16
Repair procedure ...............................................................................19
Feedback about this manual ..............................................................19
Contacting Perle technical support ....................................................20
TruePort Installation and Configuration guide - Contents
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TruePort Installation and Configuration guide - Contents
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C h a p t e r 1 I n s t a l l a t i o n
Product Description
Note
TruePort allows you to configure up to 240 additional serial ports on an NT host. The serial ports are
JETSTREAM or LANSTREAM ports, but appear as if they are directly connected to the host. The software runs an NT service on the host to simulate the serial interfaces; the remote port acts as a standard COM device with all standard functionality supported.
The TruePort software is supplied separately from the JETSTREAM or LANSTREAM products.
TruePort Installation and Configuration guide - Chapter 1 Installation
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System Requirements
The hardware requirements of the NT host will depend on the set-up of the network and the number of additional COM ports you are going to configure. In general, the network host should be as powerful as possible.
Caution
Pre-requisites
Before installing the software check the following:
1.
The NT host and network access server units must be connected to a LAN, with routing possible between them.
2.
You must have system administrator level permission on your system.
3.
The JETSTREAM and LANSTREAM units you wish to use must be attached to the network and have their: IP address; broadcast address; subnet mask and domain configured (See Chapter 2 of the
JETSTREAM 4000, 8500, LANSTREAM 2000 Installation Guide).
The JETSTREAM or LANSTREAM units you use must be running firmware version 2.2.7 or later.
Installing TruePort
What you are about to do is add some software to your NT operating system to allow programs to access the network access server unit ports as if they were directly attached to the NT host system.
Installation from CDROM
The CDROM contains the software ready for installation. The program set-up uses the InstallShield Wizard included on the CD.
To install the TruePort software:
1.
Insert the CDROM containing the TruePort software into the drive.
2.
Navigate to the directory containing the TruePort software.
3.
Double-click on Setup.exe, to run the InstallShield wizard, and follow the instructions on the screen.
The software will be installed onto your machine and the drivers added to the operating system.
Starting and Exiting TruePort
To start the TruePort configuration software:
• From the Start menu, select Programs>TruePort.
The TruePort start-up screen is displayed, see below.
TruePort Installation and Configuration guide - Chapter 1 Installation
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You are now ready to configure additional ports on the system.
Figure 1
TruePort Start-up Screen
Note
To exit the TruePort configuration software:
• Click the Close button to return to the start-up screen, if applicable.
Any changes defined on the screen will be lost, unless they have already been applied by clicking the Add/
Delete button.
• Click the Exit button on the start-up screen, to close the software.
Using the On-line Help
The TruePort software is supplied with context sensitive on-line help. This can be accessed by pressing the
F1 key or selecting the Help option, when you require help.
TruePort Installation and Configuration guide - Chapter 1 Installation
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TruePort Installation and Configuration guide - Chapter 1 Installation
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C h a p t e r 2 C o n f i g u r a t i o n
Introduction
Note
After installing the TruePort software you will need to:
• Configure the TruePort host software for the number and type of additional COM ports required.
• Configure the JETSTREAM or LANSTREAM lines for use with the TruePort software.
If you add or delete any com ports from the system you will need to restart the system to use the revised configuration.
Configuring the TruePort Software
Note
Using TruePort, any serial port on a JETSTREAM 4000, 8500 or LANSTREAM can be configured to act as a COM port directly connected to the host. TruePort achieves this by using a unique TCP/IP port number for each additional COM port configured. These port numbers must be unique to the NT host and by convention we use numbers starting at 10000.
The TruePort software provides an easy to use graphical interface which allows you to add or delete additional COM ports to or from the host. Any ports configured are added to the NT Registry.
The configured ports can be viewed in the Ports dialogue, from the Windows NT - Control Panel. Refer to
Checking the COM Port Settings topic in the TruePort on-line help.
Port Operating Mode
Additional ports configured with the TruePort software can be set-up to run in two modes:
• TruePort mode
This is the default operating mode for any ports configured using the TruePort software. It provides a complete COM port interface between the attached serial device and the network.
• LITE mode
This mode provides a simple raw data interface between the device and the network. Although the port will still operate as a COM port, control signals are ignored. In this mode the serial communications parameters must be configured on the Network Access Server.
Adding COM Ports to the Host
To configure additional COM ports on the host:
1.
Start the TruePort software, if it is not already running.
2.
Click the Add COM Ports button.
This displays the Add COM Port(s) dialogue.
TruePort Installation and Configuration guide - Chapter 2 Configuration
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Figure 2
Adding COM Ports Dialogue
Note
Note
Note
3.
Set the number of COM ports you wish to define in the Add text box and the COM port number of the first port, in the ports start at COM text box, in the COM Port Range dialogue.
The first additional port will be COM 5, as the NT host can have 4 COM physically fitted.
4.
Enter the first port number for that range of ports (e.g. 10000) into the TCP Listen Port field.
The software automatically generates sequentially incremented port numbers for the rest of the range of ports being configured.
5.
Enter the IP address of the JETSTREAM or LANSTREAM unit into the Remote IP Address field.
6.
Configure the parameters of the serial devices connected to the COM ports in the Port Settings dialogue.
All ports defined in the same batch must use the same serial communication parameters. These can be changed later from the Windows NT - Control Panel.
7.
If a raw data connection is required, see Port Operating Mode on page 5, select the LITE Mode
check box.
8.
Click the Add button, to add these ports to the system registry.
You can then add further ports in the same way as above or return to the TruePort start-up screen by clicking the Close button.
9.
In the TruePort window, click on the Exit button.
If you have added or deleted any com ports from the system, you are now prompted to restart the system to use the revised configuration by the System Setting Change window as shown in the next picture.
TruePort Installation and Configuration guide - Chapter 2 Configuration
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Note that this window is only displayed if you have made any changes.
10.
In the System Setting Change window, click on the Restart Now button.
Your system will now restart using the revised port configuration.
TruePort Installation and Configuration guide - Chapter 2 Configuration
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JETSTREAM or LANSTREAM Configuration
The JETSTREAM or LANSTREAM configuration consists of two parts:
• Configuring the unit to recognise the host.
• Configuring the serial ports for use with TruePort.
The ‘Service’ on each port can be configured as either ‘Silent Raw’ or ‘Direct Raw’. In Silent Raw mode, the connection is established automatically, while in Direct Raw mode the user has to explicitly start each connection at boot time.
TruePort Installation and Configuration guide - Chapter 2 Configuration
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Adding the Host
The host must be added to the JETSTREAM or LANSTREAM. This can be performed using the add host Command Line Interface (CLI) command, e.g.
add host NT4 192.152.247.61
Alternatively, the host may be added to the unit using either the ‘Text Menus’ or the JETSET configuration software. This host is then configurable for TruePort.
Configuring the Unit Ports
The lines you will use to connect to the host must be set up as follows:
Host:The name of the NT host
Service:SILENT RAW or DIRECT RAW
Host Port:10000 for TruePort port 1;
10001 for TruePort port 2; etc.
To configure the JETSTREAM or LANSTREAM unit(s), match the TCP/IP ports on the unit(s) to the TCP/
IP ports specified in the corresponding COM n entries on the NT host.
It is recommended that:
• The ports are configured sequentially, starting at TCP/IP port 10000.
• The ports are configured so that it is easy to tell which port is on which unit.
Remember to save the configuration on each unit.
Example of Configuring the Unit Ports
In this example we will configure a 24 port JETSTREAM 8500 and a 16 port LANSTREAM 2000, with the ports configured in Silent Raw mode.
Configuring the first unit (24 port JETSTREAM 8500) . . .
$ telnet testjs1
Trying...
Connected to testjs1.perle.com.
Escape character is '^]'.
Telnet connect to JS8500 testjs1
Perle JETSTREAM 8500 version 2.2.7
Login: admin
Password:
JS_8500# set line 1 service silent raw NT4 10000
JS_8500# set line 2 service silent raw NT4 10001
JS_8500# set line 3 service silent raw NT4 10002
...
TruePort Installation and Configuration guide - Chapter 2 Configuration
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JS_8500# set line 24 service silent raw NT4 10023
JS_8500# save
JS_8500# logout
Connection closed by foreign host.
Configuring the second unit (16 port LANSTREAM 2000) . . .
$ telnet testjs2
Trying...
Connected to testjs2.perle.com.
Escape character is '^]'.
Telnet connect to LS2000 testjs2
Perle LANSTREAM 2000 version 2.2.7
Login: admin
Password:
LS_2000# set line 1 service silent raw NT4 10024
LS_2000# set line 2 service silent raw NT4 10025
LS_2000# set line 3 service silent raw NT4 10026
...
LS_2000# set line 16 service silent raw NT4 10039
LS_2000# save
LS_2000# logout
Connection closed by foreign host.
$
This sets ports 1 to 40 to connect to the host NT4 without user intervention. The connection will be made to
TCP ports in the range 10000-10039, which should correspond to the Remote TCP Port numbers you configured on the NT host, using the TruePort software.
Using Direct Raw Mode
If you require the user to explicitly start a connection, then you should define the mode for that line as ‘Direct
Raw’ using the CLI command: set line 1 service direct raw NT4 10000
This causes the user to be prompted to press return before the connection is made.
Example Configuration for a JETSTREAM 8500
This was performed using the following equipment.
1.
JETSTREAM 8500 running version 2.2.7
2.
Hyperterminal terminal emulator directly connected between COM 2, on the host, and the JS8500
Admin port.
3.
Windows NT version 4.0
TruePort Installation and Configuration guide - Chapter 2 Configuration
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Note A similar method applies to the LANSTREAM 2000
Attach the JETSTREAM 8500 to the Network
Attach the JETSTREAM 8500 to the network and verify that it has an IP address, broadcast address and subnet mask.
If not, using our values we added these using the following CLI commands while logged in as admin : set server internet 195.49.144.4 set server broadcast 195.49.144.255
set server subnet 255.255.255.0
save and then rebooted the JETSTREAM. The internet, broadcast and subnet addresses should be replaced with those used on your network.
TruePort Installation and Configuration guide - Chapter 2 Configuration
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Install the TruePort Software
The software is distributed on CDROM. Install it as follows:
1.
Insert the CDROM containing the TruePort software into the drive.
2.
Navigate to the directory containing the TruePort software.
3.
Double-click on Setup.exe to run the InstallShield wizard and follow the instructions on the screen.
The software will be installed onto your machine and the drivers added to the operating system.
Set-up TruePort Ports on the NT Host
Each JETSTREAM port must be configured on a different TCP port via the TruePort configuration software.
Configure the JETSTREAM Ports
Log in to the JETSTREAM 8500 as admin and configure the serial ports to work with the ports defined in
Set-up TruePort Ports on the NT Host on page 12, by entering the following commands:
JS_8500# set line 1 service silent raw NT4 10000
JS_8500# set line 2 service silent raw NT4 10001
JS_8500# set line 3 service silent raw NT4 10002 etc.
TruePort Installation and Configuration guide - Chapter 2 Configuration
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C h a p t e r 3 T r o u b l e s h o o t i n g
When TruePort is running, the TruePort daemon icon is shown in the Windows NT Systray. Clicking the right mouse button on this icon displays a pop-up menu allowing you access to various statistics and troubleshooting screens.
Debug
Debug is available from the TruePort daemon. Selecting the Debug Level menu option invokes a window in which you can select the items for which Debug is required. It is available for either all ports or for a specified port.
Event Logging
A log of all TruePort activity can be displayed by selecting Event Log from the TruePort daemon pop-up menu. Logging of activity for a specific port or for particular aspects of the TruePort system can be specified using the Debug Level dialogue.
Statistics
Selecting the Daemon Statistics option, from the TruePort pop-up menu, invokes the Statistics window.
This displays the date/time and the number of ports configured and connected. Clicking the Refresh button updates the details on the screen. Click Close when done.
The Port Statistics option displays a window in which you can view the port settings for individual ports.
Enter the port number into the box at the top of the screen and press the Refresh button, to view the settings of the required port. Click Close when done.
Version Information
Clicking the Version button, from the pop-up menu, displays the software versions of both the daemon and the TruePort driver.
Daemon Shutdown
The daemon can be shut down by selecting Shutdown Daemon from the pop-up menu.
TruePort Installation and Configuration guide - Chapter 3 Troubleshooting
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TruePort Installation and Configuration guide - Chapter 3 Troubleshooting
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A p p e n d i x A C o n t a c t i n g P e r l e
You need to read this appendix if
You need to read this appendix if you want to contact Perle for technical support or any other queries about this product.
you want to...
This appendix includes the following sections;
•
Making a technical support query on page 16
•
•
Feedback about this manual on page 19
•
Contacting Perle technical support on page 20
Internet access
Click here to access the our website at the following URL: http://www.perle.com
Click here to email Perle at the following address;
Email: [email protected]
TruePort Installation and Configuration guide - Appendix A Contacting Perle
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Making a technical support query
This section contains the following information about making a query;
•
•
Information needed when making a query on page 17
•
Making a support query via the Perle web page on page 17
Who to contact
If you bought your product from a registered Perle supplier, you must contact their Technical Support department; they are qualified to deal with your problem.
If you are a registered Perle supplier, and bought your product from Perle, contact Perle Technical
Support using the deatisl given in
Contacting Perle technical support on page 20 .
TruePort Installation and Configuration guide - Appendix A Contacting Perle
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Information needed when making a query
When you make a technical support enquiry please have the following information ready;
Hint
Print out this page and fill in the table provided with the basic information you need.
Item
Product name and version
Problem description
Write details here
Operating system version
Driver version
Details of any other cards installed in your system
Your name
Company Name
Country
Phone number
Fax number
Email address (if available)
Making a support query via the Perle web page
If you have an internet connection, please send details of your problem to Technical Support using the email links provided on the Perle web site in the ‘Support’ area.
TruePort Installation and Configuration guide - Appendix A Contacting Perle
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See also
Contacting Perle technical support on page 20
for email links and other contact details for the
Perle technical support centres.
Click here to access our website at the following URL: http://www.perle.com
TruePort Installation and Configuration guide - Appendix A Contacting Perle
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Repair procedure
Before sending a unit for repair, you must contact your Perle supplier. If, however, you bought your product directly from Perle you can contact directly. See
Contacting Perle technical support on page 20
for contact information.
Customers who are In Europe, Africa or Middle East can submit repair details via a website form shown in the next picture. This form is on the Perle website, www.perle.com
, in the
Support
area.
Click here to access our web site at the following URL: http://www.perle.com/support/rma_form.html
In the USA and Asia contact the office shown in the Technical Support section.
Website RMA (Return Material Authorisation) form
Feedback about this manual
If you have any comments or suggestions for improving this manual please email Perle using the following address;
[email protected]
Please include the title, part number and date of the manual (you can find these on the title page at the front of this manual).
TruePort Installation and Configuration guide - Appendix A Contacting Perle
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Contacting Perle technical support
Note
Perle offers free technical support to Perle Authorised Distributors and Registered Perle
Resellers.
To access technical support please visit the Perle website at www.perle.com/support.
If you are unable to find the information you require, please feel free to contact our technical support teams by email using the addresses shown in the next table.
Region
North America
Europe
Asia
Worldwide
Address
Perle Systems Ltd.
60 Renfrew Drive
Markham
Ontario
Canada
L3R OE1
Perle Systems Europe Ltd.
3 Wintersells Road
Byfleet Surrey
KT14 7LF
UK
Perle Asia Pacific (Pte) Ltd.
101 Cecil Street
#19-10/11 Tong Eng Building
Singapore 069533
Perle Systems Ltd.
60 Renfrew Drive
Markham
Ontario
Canada
L3R OE1
Email: [email protected]
Email: [email protected]
Email: [email protected]
Email: [email protected]
TruePort Installation and Configuration guide - Appendix A Contacting Perle
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