IP540(P)-IP570(P) User Manual_v2-111102

IP540(P)-IP570(P) User Manual_v2-111102
Network Camera
Model No.
IP540
IP540P
IP570
IP570P
V2-111102
Copyright
© 2011 Compro Technology, Inc. All rights reserved.
Trademark
Compro Technology is the registered trademarks of Compro Technology Inc.
Seedonk
and Seedonk Messenger are registered trademarks of Seedonk Inc. Apple, Mac and Mac OS are
trademarks of Apple Inc., registered in the U.S. and other countries. Seedonk and Seedonk Messenger
are registered trademarks of Seedonk Inc. SD, SDHC, microSDHC Logos are trademarks of SD-3C, LLC.
All other company and product names mentioned in this document are registered trademarks of the
respective companies.
Restriction
No part of this document may be copied or reproduced in any form or by any means without the prior
written consent of Compro Technology, Inc.
Disclaimer
Compro Technology makes no warranties with respect to this documentation and disclaims any implied
warranties of merchantability, quality, or fitness for any particular purpose. The information in this
document is subject to change without notice. COMPRO reserves the right to make revisions to this
publication without obligation to notify any person or entity of any such changes.
Revision History
2011/11/02 Updated power supply information
2011/03/31 Marked features that currently are not available on IP570(P)
2011/01/20 Original 2.0 version
Compro Technology Inc.
www.comprosecurity.com
Tel. +886 2 2918 0169, Fax +886 2 2915 2389
3F, No.12, Alley 6, Lane 45, Pao Shin Road,
Hsintien District, New Taipei City 231, Taiwan
Support e-mail: [email protected]
Contents
Contents
Chapter 1: Important Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Regulatory Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Operation Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
About this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Conventions in this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Chapter 2: Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
IP540(P) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
IP570(P) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
IP540(P) Full Feature List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
IP570(P) Full Feature List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Application Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Camera Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
LED Status Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Chapter 3: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Connecting Using PoE Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Wireless Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Mounting on the Wall or Ceiling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Installing Camera Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Running the iWizard Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Running the iWizard Installer (for IP570 / 570P). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Installing ComproView. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Chapter 4: Accessing the Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Viewing Live Video Stream. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Accessing via PC Web Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Accessing via iPhone/Smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Accessing via 3GPP Mobile Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Accessing via Seedonk IM Client (IP540 / 540P only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Chapter 5: Live View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Page Layout - 540(P). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Page Layout - 570(P). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Icons on Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Voice Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Chapter 6: Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Main Setup Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Video Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Stream Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Active Bandwidth Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Video Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Camera Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Video Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
White Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Backlight Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Flickerless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Exposure Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Low Light Behavior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
IR Light Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Embed Text and Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Contents 01
Compro IP540(P) / IP570(P)
Flip Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Autoiris mode (570/570P only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Smart Focus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Audio Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
User Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Network Diagnostic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Network Bandwidth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Advanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
DDNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
UPnP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
RTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
PTZ Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Preset Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Patrol Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Event Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Event Server Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Trigger Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Motion Detection Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
I/O Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Audio Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Recording Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Recording History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Date Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
Multi-Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
Chapter 7: Event Viewer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Chapter 8: Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Profile Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Reset All Settings to Default. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Chapter 9: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Reconfiguring Your Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Cabling Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Reset to the Factory Default Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Trouble with the ActiveX Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Trouble with Remote Viewing on Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
DDNS Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Symptoms, Causes and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Contacting Compro Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Chapter 10: Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Chapter 11: Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
Examples of Port Forwarding Setup on Routers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
IP540(P) / IP570(P) Available Video Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
List of Compatible DVR / NVR / NAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
List of Figures and Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5
02 Contents
Chapter 1: Important Notices
Chapter 1: Important Notices
Regulatory Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
To assure continued compliance, any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this equipment.
Operation Safety
Before starting using the camera, please read and follow the steps below to protect your IP camera.
• Please place the IP camera on a level surface and out of direct sun shine.
• Please keep the IP camera indoors and away from water, dust, humidity or magnetic products.
• Please do not rotate your IP camera by hand. It may cause the damage of the IP camera.
• Please do not drop the IP Camera body to the floor; it may cause the damage to main parts.
• Please do not disassemble or remodel the product; it may cause damage or fire.
• Do not shake, move or disturb the IP camera when it is in operation, as such actions may result in the
malfunction of the device.
• Power off the IP Camera as soon as it is found smoking or smelt unusual.
• Please do not place the IP Camera around the heat sources, such as television or microwave oven.
Regulatory Notice 1-1
Compro IP540(P) / IP570(P)
About this Manual
This manual is only intended for the users of Compro IP540, IP540P, IP570, and IP570P network camera. The
content of this manual is applicable to firmware release 2.0. The camera on the cover of this manual is a
Compro IP540, which slightly differs with IP570 in appearance.
Conventions in this Manual
While you are using this manual, pay attention to some symbols and notations that are used to draw
attention to special situations such as:
Caution!
Information provided here is critical to prevent damage to the product or
injury to the user.
!
Important:
Here it provides instructions that a user must follow in order to complete
a task.
Note:
Additional information or tips to help the user operate the product.
1-2 About this Manual
Chapter 2: Product Overview
Chapter 2: Product Overview
Package Contents
IP540(P)
Please check the package contents on your hand. If anything is missing, please don’t hesitate to contact your
local distributor.
Figure 2-1. IP540(P) Parts list
IP540(P) Network Camera
RJ-45 LAN Cable
Power adapter (12V, 2A) & cable
Quick installation guide
Installation CD
Wall mount plate
Screw for ceiling mount x 3, screw mount x 3, camera pad x4
Package Contents 2-1
Compro IP540(P) / IP570(P)
IP570(P)
Figure 2-2. IP570(P) Parts list
IP570(P) Network Camera
RJ-45 LAN Cable
Power adapter (12V, 2A) & cable
Quick installation guide
Installation CD
Wall mount plate
Screw for ceiling mount x 5, screw mount x 5, camera pad x4
I/O expansion box and cable (only available on IP570/570P)
2-2 Package Contents
Chapter 2: Product Overview
Features
IP540(P) Full Feature List
• 1/3” CMOS progressive scan sensor
• Pan, Tilt (Pan of 340 degrees, Tilt of 100 degrees), 2x precision zoom
• Day and night functionality with mechanical IR cut filter switching
• Built-in IR LED x12
• Supports real-time H.264, MPEG-4 and MJPEG compression (Triple Codec)
• Supports dual simultaneous streams
• Video frame rate is up to 30 frames per second at 640x480 resolution
• Smart motion detection
• Two-way audio with built-in MIC (External speaker not included)
• Supports UPnP (Universal plug and play)
• Supports 10/100 802.3/Ethernet
• Optional 802.11b/g/n WLAN upgrade module
• Supports local storage (microSD/SDHC)
• Easy to install with IP Cam Wizard
• Remote Monitoring on 3GPP Mobile
• Bundled with a powerful 32-channel IP video management software --- ComproView®
• Optional Digital I/O box for External Sensor and Alarm (3 In/3 Out)
• Supports Power-over-Ethernet (PoE) on 540P
Features 2-3
Compro IP540(P) / IP570(P)
IP570(P) Full Feature List
• 1/4” CMOS progressive scan sensor
• Pan, Tilt (pan of 340 degrees, tilt of 100 degrees), 12x optical zoom with auto focus
• Day and night functionality with mechanical IR cut filter switching
• Built-in IR LED x12
• Supports real-time H.264, MPEG-4 and MJPEG compression (Triple Codec)
• Supports dual simultaneous streams
• Video frame rate is up to 15 frames per second at 1280 x 1024 resolution
• Smart motion detection
• Two-way audio with built-in MIC (External speaker not included)
• Supports UPnP (Universal plug and play)
• Supports10/100 802.3/Ethernet
• Optional 802.11b/g/n WLAN upgrade module
• Supports local storage (microSD/SDHC)
• Easy to Install with IP Cam Wizard
• Remote Monitoring from 3GPP Mobile
• Bundle with powerful 32-channel IP video management software --- ComproView®
• Includes Digital I/O box for External Sensor and Alarm (3 In/3 Out)
• Supports Power-over-Ethernet (PoE) on 570P
2-4 Features
Chapter 2: Product Overview
Application Diagram
I/O Input
Sensor
I/O Output
Alarm
Wireless
Module
16-CH WebVUer
Video
Analytics
Compro NVR
I/O Module
Audio Input
Internet
3GPP
Audio Output
microSD/SDHC
Local Storage
32-CH ComproView
iPhone
Figure 2-3. Application diagram
Important:
Begining from firmware version 2.0, 3rd-party NAS / NVR support
on this Compro IP camera is currently limited to the usage of RTSP
(Real Time Streaming Protocol) protocol. Support for other protocols,
namely samba-based CIFS and NFS, is only available in older
firmware. In particular, only certain NAS / NVR products from select
manufacturers are supported by this camera. For the list of compatible
NAS products, please refer to the "List of Compatible DVR / NVR / NAS"
section in the appendix. Compro does not guarantee other DVR /
NVR / NAS products not on the list will work properly with this Compro
IP camera.
Application Diagram 2-5
Compro IP540(P) / IP570(P)
Camera Layout
Figure 2-4. Front and rear view of IP540(P) and 570(P)
IR LEDs x 6 (12 in total)
Light sensor
Lens
IR LEDs x 6 (12 in total)
Microphone
LED status indicator
USB wireless adaptor connector
Power connector
Ethernet port
I/O box connector
Audio output
microSD/SDHC card slot
Reset button
Microphone input
2-6 Camera Layout
Chapter 2: Product Overview
LED Status Indicator
The LED status indicator comprises a blue LED and a red LED. When you turn on the power of IP camera, the
camera will start booting procedure. The IR LEDs and LED status indicator will be lit in the following patterns:
1. A few seconds after the IP camera powers on, the IR LEDs and LED status indicator becomes lit. The IR
LEDs appears red.
2. After about 5 more seconds, the IR LEDs turns off.
3. Attempting to connect: Establishing connection takes about 60 seconds. After the connection is
established, the blue LED will remain lit.
4. Connection established: LED status indicator remains lit in blue.
5. Connection failed: Blue LED light flashing on and off.
Red LED
Blue LED
Indication
On
On
System booting up
Off
On
Successfully established network
connection
On
Off
Performing hardware test
Off
Off
Powered off
Blinking (every 0.5 sec.) Off
Failed to connect to network / failed to
establish a WPS connection
Off
Blinking (every 0.5 sec.)
Attempting to establish a WPS connection
Off
Blinking (every 0.2 sec. Successfully established a WPS connection
in a 3-second period)
Blinking (every 0.5 sec.) Blinking
Attempting to establish network
connection
Table 2-1. Table 2-1. LED status
Figure 2-5. IR LEDs (left) and LED status indicator (right)
LED Status Indicator 2-7
Compro IP540(P) / IP570(P)
2-8 LED Status Indicator
Chapter 3: Installtion
Chapter 3: Installation
Connecting the Cables
The picture below shows the basic connection of your IP camera.
Figure 3-1. Connection of cables
LAN cable from PC to hub/router: If your LAN cable from PC has been connected to the Cable/ADSL
modem, please re-connect it to the Ethernet port of your hub/router.
Ethernet port on camera: Use the bundled RJ-45 LAN cable to connect the Ethernet port of the IP
camera to the Ethernet port of your hub/router.
Wireless adaptor (Optional accessory): If you have purchased the Compro USB wireless adaptor for
wireless connection, please plug it into the USB port of IP camera for wireless reception.
Power: Attach the power adapter to the camera’s power connector and connect the power plug to a
power outlet.
Caution!
• The wireless connection port only supports the Compro wireless
adaptors ; please do not use other USB adapters on Compro IP camera.
Should you remove the wireless adaptor during camera operation,
you need to power off the camera first before re-plugging it.
• Please do not rotate your IP camera by hand. It may cause the damage
of the IP camera.
• When you unplug the power plug from the wall outlet while the
camera is still in operation, wait for 4 seconds before plugging the
power plug back in the wall outlet. And avoid too frequent plugging
and unplugging of power cable.
Connecting the Cables 3-1
Compro IP540(P) / IP570(P)
Connecting Using PoE Function
The illustrations below show how to connect your IP540(P) and IP570(P) camera using PoE function.
PoE Switch
2
(802.3af class3)
1
Figure 3-2. Connecting to a PoE-capable LAN switch
MidSpan
Switch
2
1
3
Figure 3-3. Connecting to a LAN switch through a midspan
3-2 Connecting Using PoE Function
Chapter 3: Installtion
Wireless Connection
With the Compro wireless adaptor installed, you can also opt for using the wireless connection. Please keep in
mind that you can only have one active connection at a given time, either through LAN or wireless network.
If you connect the IP camera to the Intranet, then the same group of users can share the access of IP
camera. Please also ensure that the wireless adaptor has been securely fastened, or it could lead to unstable
connection.
If the wireless connection drops randomly or plainly seems slow, try bringing your IP camera in closer
proximity to the wireless AP/router and then see if the situation improves.
Important:
• Having more walls and ceilings between the wirelessly connected
Compro camera and your wireless AP/router will negatively affect your
wireless connection speed. Generally, the number of walls and ceilings
shall be kept in minimum.
!
• Materials and objects like solid metal, aluminum, steel, water, brick,
and concrete will weaken the strength of the wireless signal. Allow
the wireless signal from your wirelessly connected camera and your
wireless AP/router to pass through open doorways when positioning
them.
• The operation of the wireless network may be interfered should there
be other 2.4 GHz devices working in the vicinity, e.g. microwave oven,
digital cordless camera, etc. You may experience slow frame rate or
drops of connection; in such situation, we suggest you try moving the
IP camera away from the area or turning off other appliances.
• Since wireless cameras can cause interferences on transmission, you
may encounter erratic behavior when there are more than 10 cameras
operating in close proximity.
• The default wireless connection method uses 802.11n standard and
you should experience a stable connection on your camera within 20
meters of the access point. .
Wireless Connection 3-3
Compro IP540(P) / IP570(P)
Mounting on the Wall or Ceiling
S c rew t he mo unt ing p l ate into th e
mounting surface.
Secure the IP camera to the ceiling plate.
L oosen the screw that fixes the trapezoidshaped fastening bracket.
L et the two tips of the fastening bracket
slide into its position on the camera base (as
circled).
P
ush and hold the bracket to the right and
tighten the screw.
U
se a screwdriver to tighten the screw on
the fastening bracket. Make sure the bracket
holds its position firmly.
3-4 Mounting on the Wall or Ceiling
Chapter 3: Installtion
Installing Camera Software
The software for your camera includes 3 major parts which help you use the IP camera:
1. iWizard Installer and iWizard utility: For quick and convenient setup of your IP camera software/
hardware in steps. Having installed the iWizard, double-click on the iWizard icon on your desktop and it
will start to search the available cameras on your network.
Figure 3-4. iWizard
2. 16-CH WebVUer: This provides Live View and controls via Internet Explorer (ActiveX). The WebVUer also
supports multi-channel management, allowing you to monitor up to 16 cameras.
Figure 3-5. 16-CH WebVUer
3. ComproView®: A professional PC-based surveillance software that supports up to 32 simultaneously
channels and real-time recording, playback, event alerting and more.
Figure 3-6. 32-CH ComproView®
Installing Camera Software 3-5
Compro IP540(P) / IP570(P)
Running the iWizard Setup Utility
Before running Compro software, make sure you have the IP Camera beside you. To , insert the installation CD
supplied with the camera into your CD-ROM drive, and the iWizard utility will start and guide you during the
installation process of the hardware and software for your IP camera. You will be asked to select the displayed
language first. Then please click on [IP Camera Setup] and select the camera you wish to install, and follow
the steps below.
1. The wizard searches for all available
cameras on your local network. Click on
a camera from connected camera list,
and wait until the live video and camera
information are displayed on the right
side. (You can double-check the device
name and the MAC ID which are printed
on the serial number sticker at the back of
IP camera and on the package). Then, click
[Next].
Figure 3-7. Camera selection
2. Meanwhile, if you see the Windows
Security Alert dialog box during the
search, please choose [Unblock]..
Figure 3-8. Security alert dialog (Windows XP)
3. The default password is admin. We
strongly recommend you enter a new
password to protect your system. (Please
note down your new password) You can
also click [Next] to skip this step and retain
default password.
Figure 3-9. Password setup
3-6 Installing Camera Software
Chapter 3: Installtion
4. Please check the camera name, date and
time setting.
Figure 3-10. Camera configuration
5. When you come to Seedonk setup, you
can choose whether to use Seedonk
service and remotely access your camera
through Seedonk platform. If you choose
[Yes], you may opt for connecting to a
different Seedonk server by pressing the
[Advanced Settings] button, and entering
a different server address. (If you enable
Seedonk service, you won’t be able to use
iDDNS service.)
Figure 3-11. Seedonk setup
Note:
Seedonk video streams are encrypted end-to-end and most of the
streams are sent through direct channels and don't pass through
Seedonk server, which helps protect user privacy.
6. Select the configuration of your IP address
to obtain IP address automatically (DHCP
mode) or manually enter IP address
information. Then choose whether to
allow iWizard to automatically configure
your firewall, configure connection port
and the frequency of your local power.
(Note if you enabled Seedonk service, you
won’t see connection port and frequency
configuration here.)
Figure 3-12. Device configuration
Installing Camera Software 3-7
Compro IP540(P) / IP570(P)
7. Select the orientation of your IP camera in
Standard Position or Ceiling Mount. You
can also change the orientation setting
later via the Web client.
Figure 3-13. Orientation configuration
8. (If you are not using wireless connection,
please sk ip to point 9) I f you have
purchased and connected the Compro
wireless adaptor to your IP camera, you
will come to wireless network setup.
Please click [Yes] to connect wirelessly by
default. The wizard will search for available
access points. Then select one access
point.
Figure 3-14. Wireless connection setup
9. The wizard will select an appropriate
encryption method automatically. You
need to input the correct passphrase,
and then select a suitable IP address
configuration in order to continue with
setup. (For Wireless connection only.)
Figure 3-15. Wireless connection setup
3-8 Installing Camera Software
Chapter 3: Installtion
10.(Skip this part if you enabled Seedonk
service) If you didn’t enable Seedonk
service earlier, you can set up iDDNS
service here. To do so, click [Yes] and input
your desired address name. Then click
[Check Availability] button to check if the
entered address name has been used.
When successful, you can click [Create
Shortcut] button to create a shortcut on
your desktop for convenient access.
Figure 3-16. iDDNS configuration
Note:
The iDDNS is a free DDNS (Dynamic Domain Name Service) service from Compro.
If you are using floating IP, you need to apply for DDNS service to create a
hostname that links to your home or office IP address, which provides easyto-remember URL for quick access to your camera anytime, anywhere. After
successfully creating the iDDNS address name, you can then enter http://xxx
(input by yourself ).iddns.org in a browser to access your IP camera.
If your local LAN and router have firewall to block attack from outside, you have
to configure the HTTP port on your router. For example, if you set the HTTP port
“2001” for your IP camera, your IP camera’s address will be http://xxx (entered by
you).iddns.org:2001.
11.(Sk ip this par t if you didn’t enable
Seedonk service.) You will be asked to log
in to your Seedonk account when you
come to Seedonk setup in step 4. If you
don’t have a Seedonk account yet, you can
choose to create a Seedonk account and
continue with account registration (You
need to read and accept the Seedonk end
user license, term of service, and privacy
statement in order to open a Seedonk
account).
Figure 3-17. Seedonk account setup
Installing Camera Software 3-9
Compro IP540(P) / IP570(P)
12.(Sk ip this par t if you didn’t enable
Seedonk service.) After successful login to
your Seedonk account, you may choose to
download and install Seedonk Messenger
by clicking on [Download and Install].
Click on [Next] if you wish to do so later
manually.
Figure 3-18. Installation of Seedonk Messenger
13.The iWizard starts programming your
camera based on your settings. Please
wait patiently and do not interrupt the
process.
Figure 3-19. Programming camera
14.The iWizard performs system diagnosis
based on your network settings and alert
you for inappropriate settings (marked
with a exclamation mark icon).
Figure 3-20. System diagnosis
3-10 Installing Camera Software
Chapter 3: Installtion
15.The iWizard indicates the setup has been
completed successfully. You can click
on the URL to view the live video now.
Click [Yes] if you wish you set up another
camera from scratch.
Figure 3-21. Multi-camera setup
Note:
The iDDNS is a free DDNS (Dynamic Domain Name Service) service
from Compro. If you are using floating IP, you need to apply for DDNS
service to create a hostname that links to your home or office IP
address, which provides easy-to-remember URL for quick access to
your camera anytime, anywhere. After successfully creating the iDDNS
address name, you can then enter http://xxx (input by yourself ).iddns.
org in a browser to access your IP camera.
If your local LAN and router have firewall to block attack from outside,
you have to configure the HTTP port on your router. For example,
if you set the HTTP port “2001” for your IP camera, your IP camera’s
address will be http://xxx (entered by you).iddns.org:2001.
Installing Camera Software 3-11
Compro IP540(P) / IP570(P)
Running the iWizard Installer (for IP570 / 570P)
Before running Compro software, make sure you have the IP Camera beside you. To install the software, insert
the installation CD supplied with the camera into your CD-ROM drive, and the iWizard installer will start and
guide you during the installation process of the hardware and software for your IP camera. You will be asked
to select the displayed language first. Then please click on [IP Camera Setup] and select the camera you wish
to install, and follow the steps below.
Note:
If Autorun has been disabled in your computer, please browse the
contents of the installation CD and double-click on the "iWizard.exe" file
to run the setup wizard.
1. Check if the LED status indicator of the
IP camera is working. And click “Next” to
search for your camera on the network.
Figure 3-22. Hardware Setup
2. Meanwhile, if you see the Windows
Security Alert dialog box during the
search, please choose [Unblock]..
Figure 3-23. Security alert dialog (Windows XP)
3-12 Installing Camera Software
Chapter 3: Installtion
3. The wizard will search for all the available
cameras on your local network. You can
select your camera from the list on the
left side, and it will display live view video
and camera information on the right side.
(You can double-check the device name
and the MAC ID. The MAC ID is printed
on the serial number sticker at the back
of IP camera or on the package.) You may
also double-click on any camera from
the connected camera list to view its live
video.
Figure 3-24. Camera scanning
4. We recommend you enter a new password
to protect your system. You can also click
“Next” to skip this process. (The default
password is “admin”)
Figure 3-25. Password configuration
5. Please check the camera name, date and
time setting.
Figure 3-26. Camera configuration
Installing Camera Software 3-13
Compro IP540(P) / IP570(P)
6. Selec t the configuration of your IP
address to be DHCP (obtaining IP address
automatically) or manually enter IP
address information. Choose whether to
allow iWizard to automatically configure
your firewall, set up connection port, and
choose frequency of your local power.
Figure 3-27. IP configuration
7. Select the orientation of your IP camera in
Standard Position or Ceiling Mount. You
can also change the orientation setting
later via the Web client.
Figure 3-28. Orientation setting
8. If you already connected the Compro
wireless adaptor to your IP camera, please
click “Yes” and it will search for available
SSID on wireless AP/router, and then
select the AP/router you want to use.
Figure 3-29. Wireless access point selection
3-14 Installing Camera Software
Chapter 3: Installtion
9. Select the encryption method and input
passphrase, and then select the IP address
configuration. (For Wireless connection
only.)
Figure 3-30. Wireless network setting
10.1If you want to use iDDNS service, please
click [Yes] and input your desired address
name. Then click [Check Availability]
button to check if the entered address
name has been used. When it is successful,
you can click [Create Shortcut] button
to create a shortcut on your desktop for
convenient access.
Figure 3-31. iDDNS configuration
11.1Here will display the old and new
settings, if ok, please click “Next”, or click
”Previous” back to previous settings.
Figure 3-32. Review changes
Installing Camera Software 3-15
Compro IP540(P) / IP570(P)
12.1System will save and reload the new
settings onto your camera.
Figure 3-33. Saving changes
13.1The iWizard will run network diagnosis
based on your network settings and alert
you for inappropriate settings.
Figure 3-34. System diagnostics
14.1You can click on the link on the screen
to directly access the web page of your IP
camera, and if you want to set up another
IP camera, please click “Yes”. Or click “No”
to install the ComproView® software.
Figure 3-35. Setup completes
3-16 Installing Camera Software
Chapter 3: Installtion
Note:
The iDDNS is a free DDNS (Dynamic Domain Name Service) service
from Compro. If you are using floating IP, you need to apply for DDNS
service to create a hostname that links to your home or office IP
address, which provides easy-to-remember URL for quick access to
your camera anytime, anywhere. After successfully creating the iDDNS
address name, you can then enter http://xxx (input by yourself ).iddns.
org in a browser to access your IP camera.
If your local LAN and router have firewall to block attack from outside,
you have to configure the HTTP port on your router. For example,
if you set the HTTP port “2001” for your IP camera, your IP camera’s
address will be http://xxx (entered by you).iddns.org:2001.
Installing ComproView®
1. After your iWizard setup completes, you can choose to install the professional video management
software ComproView® by choose [Install] as illustrated below. The ComproView® Installation wizard in
the installation CD will help you to step-by-step in the process. Please follow the on-screen instructions
to install ComproView®.
Figure 3-36. ComproView® setup in iWizard
2. At the end of installation, your will be asked to restart your system. Please close all your applications and
click[Yes] to restart your system. After restarting your system, you will see the iWizard and ComproView®
icons on your desktop. You can double-click on the “iWizard” to change your camera setup or doubleclick on “ComproView®” to execute the ComproView® program.
Installing Camera Software 3-17
Compro IP540(P) / IP570(P)
3-18 Installing Camera Software
Chapter 4: Accessing the Camera
Chapter 4: Accessing the Camera
Viewing Live Video Stream
Compro provides a wide range of access method to view the live video streamed from the IP camera that
you’ve just installed, which includes:
1. View the live video stream from a single camera on the Internet Explorer (WebVUer) which comes with
all Desktop/Laptop/Nettop/Tablet with Windows system. This is the easiest way to view the video of the
IP camera and requires little learning time. (The FireFox and Safari browser is supported via a firmware
update and VLC plug-in installation.)
2. View the live video stream from a single camera on the mobile web browser of your iPhone/iPod,
Android phone, BlackBerry, PDA, MID or any other mobile Internet devices with a web browser. Through
streaming Motion-JPEG video, you can view the camera on your mobile devices at anytime and from
anywhere. (M-JPEG mode is limited to live view screen only.)
3. View the live video stream from a single camera via 3GPP-capable cellular phone over the internet. This
is the preferred way of accessing your camera while you are away from home and have no access to
a computer. However, due to some limitation of this technology, only video stream is provided in this
mode.
Note:
Your wireless carrier will be charging at a pre determined rate for using mobile data service.
4. View the live video stream from a single camera or multiple cameras via the bundled ComproView®
software. ComproView® is a comprehensive video management system capable of monitoring,
recording and detecting a set area in the scene. For the full function of the ComproView®, please refer to
the electronic manual included on the CD.
Figure 4-1. Ways of accessing camera
Viewing Live Video Stream 4-1
Compro IP540(P) / IP570(P)
Accessing via PC Web Browser
User can check the current condition of the monitored area via Internet Explorer which comes with all
Windows-based computer system. Please refer to the following steps to watch live view on WebVUer:
1. Open the Internet Explorer.
2. Enter the camera’s IP address. (192.168.0.x)
3. A dialog box that request the user name and password appears; enter the valid user name and password
for your IP camera, and then press OK. The default user name and password is “admin.”
Note:
If you forget your user name and password, you need to reset your
camera to factory default settings (see Troubleshooting chapter).
4. After valid user name and password are entered, Internet Explorer will display a message to warn
user about the installation of the software from “Compro technology, Inc.” Please click on the warning
message and choose to install the ActiveX.
Figure 4-2. Installing Compro ActiveX
5. And then the reconfirmation dialog box appears. Please click [Install] twice to install both the “USActiveX.
cab” and “ComproClientActivex.cab” on your system.
Figure 4-3. Security Warning
6. After ActiveX installation completes, the Windows Security Alert dialog appears. Please click [Unblock] to
unblock it from firewall.
4-2 Accessing via PC Web Browser
Chapter 4: Accessing the Camera
Figure 4-4. Unblocking application
7. Now you can start using web browser for watching live video and controlling IP camera.
Figure 4-5. Live view
Note:
If your IP camera falls behind a firewall, you will need to enable ports 80
and 554 (default ports used by camera) in your firewall and link them to
the internal IP address of the camera. Should you have more than one
IP cameras, please increase the value of the above ports by 1, e.g. the
second camera will have ports 81 and 555. Please refer to the manual of
your router or firewall.
Accessing via PC Web Browser 4-3
Compro IP540(P) / IP570(P)
Accessing via iPhone/Smartphone
As long as your device comes with built-in web browser, you can use the device to view the live video stream
via MJPEG mode (video only), which is supported on popular smartphones like iPhone and a wide range of
mobile devices such as NB, Mobil Phone, PDA, Nettop, MID, Tablet.
Platforms and supported web browsers:
• Windows: IE, Google Chrome, Safari, FireFox (non-IE browsers require VLC plug-in)
• Linux: FireFox
• Mobile Device: iPhone, iPod Touch, BlackBerry, Android, WM and major-brand mobile phones.
However, before you can successfully view your camera video from a remote location over the Internet, you
need to configure port forwarding on the network router to which your IP camera is connected (see the remote viewing section in the Troubleshooting chapter). To access your camera via mobile web browser, follow
the steps below.
1. Use a PC to log on to the camera, and go to [Setup] > [Video Settings], and check the [Enable 2nd Stream
(include 3GPP)] box to enable the stream-2 video.
2. For the Stream-2, set the Codec as “Motion-JPEG”.
3. Launch the web browser on your iPhone, Android phone, or any other mobile Internet device, and enter
(IP-address)/mjpeg.html into the address field of your phone’s web browser to watch live video on your
mobile device. Or click on the link at the bottom of the Video Settings page to preview the M-JPEG
stream.
Figure 4-6. Enable 2nd stream
4-4 Accessing via iPhone/Smartphone
Chapter 4: Accessing the Camera
Accessing via 3GPP Mobile Phone
You can access your IP camera via 3GPP-compatible mobile phones when the IP camera has a stable internet
connection and the mobile device has a good connection on GPRS or to 3G network. There are several
prerequisites which need to be met before using the 3GPP function successfully.
1. User should turn on the 2nd stream of the IP camera and set the resolution as QQVGA, FPS as 5, codec as
MPEG-4 and set a medium bit rate for Quality. In addition, after enabling the 2nd stream, you will notice
a drop in the frame rate for the primary stream. This is a normal behavior since the camera system has to
process two streams instead of just one.
2. User needs to enable DDNS function and obtain a valid Dynamic DNS (DDNS) address as detailed in
earlier sections of this manual.
3. Ensure that an active internet connection is available for both the IP camera and the intended mobile
phone.
4. Port forwarding on the network router to which your IP camera is connected must be configured in order to enable remote viewing on your IP camera.
Having taken above actions, enter the following address into the address field of your mobile web browser
or streaming software in order to view the live image: “rtsp://ipcamera-ip/medias2” (the “ipcamera-ip” is the
DDNS address that you’ve obtained in the installation process).
Note:
Compro Technology does not guarantee the successful
viewing of live video on every 3GPP-compatible
cell phone. You may also need to consult with the
mobile network service provider about the usage and
availability of 3GPP format.
Accessing via 3GPP Mobile Phone 4-5
Compro IP540(P) / IP570(P)
Accessing via Seedonk IM Client (IP540 / 540P only)
If you have installed the Seedonk IM client, you can also access your network camera through the easy-touse Seedonk IM. Its intuitive instant-messenger-like interface lets your conveniently control, view, and share
cameras over the Internet. If you have not installed the Seedonk IM client, you can download it from "http://
web.seedonk.com/download.html." Having downloaded the Seedonk IM, run the application and follow onscreen instruction to complete its installation.
Figure 4-7. Installing Seedonk IM
To access your camera using Seedonk IM client, double-click on the Seedonk icon on your windows desktop,
and then enter the user name and password of your Seedonk account to log in to the service (If you do not
have a Seedonk account, go to "http://www.seedonk.com/cxs/register.do?from=register" and continue with
account registration).
The following figure shows a successful login to Seedonk IM platform. You will find your camera under "My
Cameras". Double-click on any on-line camera to view its live video. For complete user guide of Seedonk IM,
visit "http://web.seedonk.com/support.html".
4-6 Accessing via Seedonk IM Client (IP540 / 540P only)
Chapter 4: Accessing the Camera
Figure 4-8. Seedonk IM
Note:
When your camera is installed in an indoor environment,
live image of your network camera may appear darker
than expected due to insufficient environmental
lighting. When this happens, simply move your camera
to a different location where lighting condition is better
or turn on the back light compensation if there are
lights shining behind the objects in the scene.
Accessing via Seedonk IM Client (IP540 / 540P only) 4-7
Compro IP540(P) / IP570(P)
4-8 
Chapter 5: Live View
Chapter 5: Live View
Page Layout - 540(P)
On the first page, you can see the basic control panel at the top and on the left-hand side, and the live video
on the right-hand side. Click on the
icon to hide or show the control panels.
Figure 5-1. Layout of LiveView page for IP540(P)
Left control panel – Here provides control over video recording, voice communication, I/O, Pan/Tilt and
snapshot.
Video stream selection – You can switch between Stream-1 and Stream-2. (Stream-2 can be enabled and
configured in video settings.)
PTZ Speed – Set the Pan and Tilt speed from a scale of 1 to 10.
Video mode selection – Let you switch video display between single, multi, and auto scan mode.
Top control panel – Let you adjust camera video and microphone and speaker volume.
Preset Point – Changing the preset point allows you to change camera’s current direction to a different
one to view in a pre-defined direction. (Please configure the preset points in [Setup] > [PTZ Control])
Live video window – Live video stream. Click any spot on the video window to pan/tilt.
Channel selector – Select a channel from the drop-down list, or click on the arrow icon to switch to next/
previous channel. (Maximum 16 channels)
X-axis – Click on the bar to adjust camera’s position on the x-axis.
Y-axis – Click on the bar to adjust camera’s position on the y-axis.
Magnifier icon – Click on the magnifier icon to bring up the digital zoom control window.
Page Layout - 540(P) 5-1
Compro IP540(P) / IP570(P)
Page Layout - 570(P)
Figure 5-2. Layout of LiveView page for IP570(P)
Left control panel – Here provides control over video recording, voice communication, I/O, Pan/Tilt and
snapshot.
Video stream selection – You can switch between Stream-1 and Stream-2. (Stream-2 can be enabled and
configured in video settings.)
PTZ Speed – Set the Pan and Tilt speed from a scale of 1 to 10.
Video mode selection – Let you switch video display between single, multi, and auto scan mode.
Top control panel – Let you adjust camera video and microphone and speaker volume.
Preset Point – Changing the preset point allows you to change camera’s current direction to a different
one to view in a pre-defined direction. (Please configure the preset points in [Setup] > [PTZ Control])
Live video window – Live video stream.
Channel selector – Select a channel from the drop-down list, or click on the arrow icon to switch to next/
previous channel. (Maximum 16 channels)
X-axis – Click on the bar to adjust camera’s position on the x-axis.
Y-axis – Click on the bar to adjust camera’s position on the y-axis.
Magnifier icon – Click on the magnifier icon to bring up the digital zoom control window.
Note:
It is recommended not to perform panning/tilting and zooming
simultaneously.
5-2 Page Layout - 570(P)
Chapter 5: Live View
Icons on Live View Page
Top Panel
Icons seen on the top control panel:
Icon
Name
Description
Fit Browser
One of the view size button; The Fit Browser button resize the live video window to fit browser window size.
Actual Size
One of the view size button; The Actual Size button resize the live video window to original size.
Brightness
Adjusts the Brightness of camera image as you wish. Anonymous users will
need to provide user name and password of a administrator to adjust brightness setting.
Microphone
Volume
Use its slider to adjust the Microphone Volume. Click on this icon to mute the
built-in microphone.
Setup
Click on the [Setup] button to access the main setup page of your camera.
Speaker
Volume
Use its slider to adjust the Speaker Volume. Click on this icon to mute the
built-in speaker.
Compro
Use the Compro Home Solution Control button to switch on/off the alert.
Home Solu- The Home Solution Control is for use with Compro CM600 Wireless I/O Control
tion Control Module and HS-R200 Wireless Remote Control.
Left Panel
Icons seen on the left control panel:
Icon
Name
Description
Direction
Control
Direction Control buttons include triangle buttons for rotating the
camera and a home button for returning to the preset home position.You
can also click any spot on the video window to pan/tilt.
Zoom
Control for
IP570(P)
Zoom Control for IP570(P): Zoom in on the screen for more detail. The
number under the slider indicates the zoom factor. (Only available in
motion adaptive mode)
Focus Control for
IP570(P)
Focus Control for IP570(P): Push the [Auto Focus] button to switch
between "Auto Focus" and "Manual Focus" and press the plus sign and
minus sign button to adjust focal point.
Zoom
Control for
IP540(P)
Zoom Control for IP540(P): Loselessly zoom in on the screen. (Only
available in motion adaptive mode). Available loseless zoom factor for
IP540(P): 1~2x.
Patrol Mode
Use the Patrol Mode button to make the camera rotate through different
predefined camera positions. The positions are defined in the [Setup] >
[PTZ Control] > [Patrol Mode]
Locate
Locate button shows your camera position on the x-axis and y-axis
represented by a red triangle.
Icons on Live View Page 5-3
Compro IP540(P) / IP570(P)
Icon
Name
Description
Snapshot
Click the Snapshot button to take a snapshot of live view. A preview
window will pop up once you hit this button (the size of the preview
image is forced as 320 by 240 pixels). Right-click on the preview image and
choose ‘Save Image As’ to save the snapshot on your PC (the resolution of
the saved snapshot depends on the video resolution you configured in
‘Setup’).
Communicate
This Communicate button allows you to speak into your PC microphone
and broadcast through camera’s speaker. See "Voice Communication"
section for details.
Digital Out
Press this button to trigger the alarm and siren connected to the Digital
Out port of your camera. Anonymous users will need to provide user
name and password of a administrator to control digital outs.
Record
Records live video by pressing [Record] button. (If your computer can not
play .mkv file format, please download and install VLC media player or
KMPlayer from the internet.)
Open
Open a file browser to search and play back video files captured by the
camera. (File format is .mkv)
Others
Other icons seen on this page:
Icon
Name
Description
Digital
Zoom
Digital Zoom button. Available zoom factor: 1~10x.
Switch
Channel
Click on the left/right arrow to Switch Channel.
Crosshair
& arrow
The crosshair icon means when you move your cursor over a point on the live
image and make a mouse click, that point will become the new center of view.
The arrow icon moves camera view in the direction of mouse click
5-4 Icons on Live View Page
Chapter 5: Live View
Enable Digital Zoom
To enable the digital zoom feature:
1. Click on the magnifier icon located on the lower-left corner of real-time video display, and then the
digital zoom control window will pop up.
2. Check [Enable Digital Zoom] option and set desired zoom ratio by dragging the adjustment bar. Then set
the area to be enlarged by dragging the black square shown on preview window. Click on the [X] button
shown above or press [Esc] key to save the changes and/or close the preview window
Figure 5-3. Digital zoom window
Icons on Live View Page 5-5
Compro IP540(P) / IP570(P)
Voice Communication
Pressing the [Communicate]
button allows you to speak into your PC microphone and broadcast
through the camera’s speaker or audio line out. To talk through the external speaker connected to the IP
camera, place your cursor on the [Communicate] button (the tool tip “Right click to setup” will appear), and
right-click on the button and select [Setting] to choose input device and input source.
Figure 5-4. Communication setting
Having configured the device, please hit the [Communicate] button, (which then shall remain in “pressed”
status for 90 seconds and automatically be released later, unless it is hit again) and talk through the
microphone.
Note:
When using the voice communication feature, you may experience
various degrees of delay between transmission from the computer
and playback on the camera end depending on the condition of your
network environment.
5-6 Voice Communication
Chapter 6: Configuration
Chapter 6: Configuration
Main Setup Page
The main setup screen consists of all the basic settings options. To access the main setup page, click on the
Setup button
seen at the top-right location in the live view screen. Then the setup page as shown in the
picture below will be displayed. You can configure the detailed settings of your IP camera here.
Figure 6-1. Main setup page
You also can go back to live view screen by choosing LiveView from the top menu. The top menu also allows
you to go to the Event Viewer and Maintenance of the camera. The main setup menu on the left contains
several parts.
Main Setup Page 6-1
Compro IP540(P) / IP570(P)
Video Settings
Here you can configure the settings for video stream.
Figure 6-2. Video Settings
Video Mode
You can select between Turbo Picture and Motion Adaptive mode.
• Turbo Picture - This mode will provide you with the best video quality, but max. frame rate will be limited
to 15.
• Motion Adaptive - This mode will provide up to 30 FPS at maximum 640 by 480 resolution.
Stream Setting
You can change the setting of resolution, codec, frame rate, and quality for the video stream. If you need to
watch the live video on your mobile phone or PDA, please check the [Enable 2nd stream (include 3GPP)] box
to enable the Stream-2 video, and the stream setting for the 2nd stream will be displayed. For available video
modes for stream 1 and 2, refer to the appendix section of this manual
Active Bandwidth Management
When network congestion occurs, Compro network camera can intelligently force down current user-defined
video bit rate and bring it back when healthy bandwidth level becomes available. This avoids video quality
deterioration and frame dropping by restricting network camera from sending excessive amount of data
while the network is already overloaded. To activate the function, select [Enable] from the drop-down list.
6-2 Video Settings
Chapter 6: Configuration
If you have set up the iDDNS service during the installation process of your camera, you can directly enter the
web address of your IP camera in a web browser and don’t bother with remembering the IP address. (In this
case, replace the “compromk” what you entered in the installation process.)
Video Preference
Click on the bar to set your video preference (to stress motion smoothness or image quality). The video
preference bar adjusts the interval between each “I-frame” in the compressed MPEG-4/H.264 video stream. In
a sequence of images, there are inserted I-frames that can show the complete representation of the picture
one sees at a particular moment. Between I-frames are what are called P-frames (which can be decompressed
using the data from preceding frames) and B-frames (which utilizes the data from the preceding and
following frames for achieving higher compression ratio). In essence, the shorter the interval between the
I-frames is, the higher the video quality will be (motion in video will also be smoother). However, shorter
I-frame interval will raise the bandwidth consumption of the video stream and lead to larger file size of the
recorded clips.
Camera Settings
Here you can control the image color and related settings as well as IR light of your IP camera. All the changes
you have made with regard to video properties will be reflected in the preview window in real-time.
Preview Window
Figure 6-3. Camera setting page
Video Properties
Here you can adjust the Brightness, Sharpness and Saturation on your IP camera.
Camera Settings 6-3
Compro IP540(P) / IP570(P)
White Balance
This controls the white balance of IP camera; available selection: Auto (default), Sunny, Cloudy, Fluorescent
Lamp, and Incandescent Lamp.
Backlight Compensation
This lets you turn on and off backlight compensation and select the strength of the backlight compensation
, which when enabled can make the subject appear clearer in the image when the backlight is too bright or
the subject is too dark. (Default: Disabled)
Flickerless
Here controls the flickerless mode: 60 (default) or 50 Hz.
Exposure Control
This allows you to control the exposure time of the camera. Default: Auto mode. You can manually set the
shutter speed within the range of 1/5s to 1/16000s to suit your lighting conditions. In Auto mode, the gain
level is automatically determined by the camera under normal lighting condition. When [Auto] is selected
and low environment lighting is detected, the shutter speed and gain level will be set as 1/30s and 7.5
respectively unless you have enabled the Low Light Behavior option and manually specified exposure and
gain setting.
Low Light Behavior
Switching on the Low Light Behavior will produce better and clearer image when the camera detects low
environment lighting. When the Exposure Control is set as [manual], the Low Light Behavior control will be
dimmed and inaccessible. Here the default setting is [Off ], and the shutter speed and gain level will be set as
1/30s and 7.5 by default on the condition that low environment lighting is detected. Switching on the low
light behavior allows you to manually set the shutter speed and gain level in the case of low environment
lighting. There are two adjustable parameters for low light behavior.
• Maximum Exposure - Adjust the shutter speed by selecting between “Disable” and “30 fps”. Lower frame
rate means longer exposure time, which allows more light to be captured by the image sensor. However if
there is fast motion in the scene, increased exposure time will result in motion blurs in the captured image.
Choosing [Disable] will use the default value of max. exposure and max. gain in low-light setting, which are
30 fps and 7.5 respectively.
• Maximum Gain - This allows you to adjust the gain level between 1 and 8.5 dB. Higher gain level increases
the brightness of the picture but also increases the noise in the picture.
LED Indicator
This lets you control the LED indicator at the front of camera. Turn on the LED indicator or turn it off in case
you don’t want people to notice the camera is working.
IR Light Control
The network camera is equipped with an IR light sensor and 12 IR LEDs, which makes it capable of fitting
different lighting situations and providing 24/7 monitoring.
IR LEDs
IR Light Sensor
6-4 Camera Settings
Chapter 6: Configuration
Normal lighting
(Indoor lights on)
Without IR LEDs
(Indoor lights off )
With IR LEDs
(Indoor lights off )
Figure 6-4. Effect of IR LEDs
The IR light sensor allows the camera to detect the lighting condition of the environment and to turn on/
off the IR LEDs accordingly; you can configure the IR light operation mode to be [Auto], [Always On], [Always
Off ], or [By Schedule].
Figure 6-5. IR light control
For scheduling on/off time of the IR LEDs, you can directly input the desired open and close time, and set the
repeat option to be [always] or [only during time frame]. (In this example above, the system will leave the IR
LEDs on between 19:00 to 23:00 from Monday to Friday.)
Embed Text and Image
You can embed text and/or image on 4 different locations on the live screen. (Upper Left, Upper Right, Lower
Left, Lower Right). To embed image, click on the Upload Image link and choose a suitable image. (Limited to
JPEG/BMP, 100x30 pixels, 128KB) To remove an embedded image, press the Clear button.
Flip Mode
Enable this option will flip the image vertically, making the image rotated 180 degrees. Enable this setting
when you need to reposition your camera from standard position to ceiling mounting position.
Autoiris mode (570/570P only)
You can enable or disable auto adjustment of iris on your IP570(P). Enabling auto iris mode will disable the
exposure control.
Smart Focus
Choose [Indoor] or [Outdoor] based on the characteristics of your monitored scene. Choosing [Indoor] option
will bring about refocusing upon small changes in the scene. Choose [Outdoor] when your camera is installed
at a location overlooking a wide area and scene changes are expected.
Camera Settings 6-5
Compro IP540(P) / IP570(P)
Audio Settings
Here you can choose to enable or disable the audio and also adjust the volume. The Stream-2 audio is only
available for adjustment when you turn on the 2nd Stream and check its 3GPP mode option under video
settings.
Figure 6-6. Audio settings page
User Settings
Here you can add, modify or remove viewers/administrators. The viewers are only allowed to view live video
and can’t change any of the camera settings. On the flip side, the administrators have the rights to make any
changes.
Figure 6-7. Users Setting
• Modify/Remove - Click here to Modify or Remove an existing viewer.
• Add - Click here to add new viewer or administrator
• Allow anonymous viewer login - Click here to allow anonymous viewer login without requiring user
name and password, but only to allow them to view the live video .
When you add new users, you need to provide the information on user name, password and group type.
6-6 Audio Settings
Chapter 6: Configuration
Figure 6-8. Adding/Modifying user
Network Settings
Here you can check your network settings and adjust the detailed settings.
Figure 6-9. Network settings
Ethernet
Set up the IP address for the IP camera to obtain IP address via DHCP (recommended), or use the manually
inputted static IP address, or obtain IP address via PPPoE for which you need to provide valid user name and
password.
Wireless
If you have installed the Compro wireless adaptor on your IP camera, you can set up the wireless connection
in this page. To connect wirelessly, please check the [Use Wireless First] box to give priority to wireless
connection when LAN network is also connected. And then provide the necessary information on IP address
(to obtain IP address via DHCP or use specified static IP address) and access point. And click [Save] to save the
changes.
Network Settings 6-7
Compro IP540(P) / IP570(P)
Figure 6-10. Wireless settings
Network Diagnostic
Here you can run the diagnostic tool for your current network settings and it will show error messages if any
anomaly is detected. For further information on error messages, please refer to the FAQ section in this manual
or visit www.comprosecurity.com for more information.
Network Bandwidth
This automatic network connection speed detection is to help users better define appropriate video bit rate
for their applications. To perform network bandwidth test:
1. In [Setup] > [Network], click on [Network Bandwidth] located on the left menu to start.
2. Wait for Internet Explorer to prompt for the installation of Java plug-in. Then click on the text to accept.
3. Camera begins detecting connection speed.
4. Once speed diagnostics is done, camera will advise current user on network speed. See below example:
The message indicates that currently connected network has a bandwidth to support up to 10 network
cameras of identical bit rate settings (either on Stream 1 or Stream 2). If the message shows a less favorable
result, go to [Setup] > [Video] to lower current video bit rate values
6-8 Network Settings
Chapter 6: Configuration
Advanced
Adjust the advanced network settings here.
DNS server
Set the DNS server address to be via DHCP or choose to use user-specified DNS address.
NTP Configuration
Set the NTP (Network Time Protocol) server address to ensure the clock of the camera system is
synchronized to show accurate time. To synchronize camera clock via NTP server, choose either to obtain
NTP server address via DHCP server whose address needs to be provided manually, or to use an external/
public NTP server whose default address is set as pool.ntp.org.
HTTP server
Set the HTTP port for your IP camera to be viewed and controlled from the internet. The default port is 80.
Valid port numbers are between 1 and 32767. If you need to use port forwarding, please refer to the Port
Forwarding section in this manual.
RTSP server
Set the RTSP (Real-Time Streaming Protocol) port for your IP camera to enable the support of 3GPP
streaming for mobile phones. Default: 554. If you need to use port forwarding, please refer to the
troubleshooting section for port forwarding setup.
DDNS
Click here to enable the DDNS (Dynamic Domain Name Service) service if you are using floating/dynamic IP
and want to tie your camera’s current IP address to a domain name. And instead of remembering a string of IP
address, you can use the easier-to-remember domain name to access your camera over the Internet. Compro
iDDNS service is recommended here for use. Or if you already have an account with DynDNS or no-ip, you can
also input its domain name here for easier access to your IP camera.
Note:
Compro's iDDNS server will automatically delete addresses that
haven't been updated for more than 3 months.
UPnP
Check here to enable/disable the UPnP feature on your IP camera installed on your local network. Also, you
can change the device name here. If your operating system supports Universal Plug and Play (UPnP™) feature
and DHCP is in use on current network, the Compro IP camera will be automatically detected and added to
My Network Places on your Windows. If you want to use the IGD (Internet Gateway Device) protocol on your
IP camera, please check the [Enable IGD] box to enable it.
Note:
If you want to enable the UPnP™ service on your Windows, please
execute the “Add or Remove Programs” item found in “Control Panel”,
and after “Add or Remove Programs” window appears, click on “Add/
Remove Windows Components” and double-click on “Networking
Services” item and check “UPnP User Interface” box and proceed to
install the component.
Network Settings 6-9
Compro IP540(P) / IP570(P)
RTP
If you want to broadcast video using RTP (Real-time Transport Protocol), you can set up the port range, video/
audio address and port number here.
PTZ Control
Here you can manage your camera’s preset view points (or positions). And configure the patrol mode to let
the camera patrol the preset positions.
Figure 6-11. PTZ control page
Preset Points
Add Preset Points
Firstly use the arrow buttons to move the IP camera to the desired position. And then type the name into
the [Position Name] field, and press the [Add] button. If you would like to set the position as preset Home
position, please check [Use the current position as “Home”] button. The Home position can be accessed
on the live view page by pressing the Home button. If you want the camera to always return to home
position after a position change, check [Auto return to “Home“ position], input the period of time (between
30 to 300 seconds) in which the camera stays in the new position, and press [Save] button. Then whenever
the camera changes to a new position, it will automatically return to its Home position after this period of
time expires.
6-10 PTZ Control
Chapter 6: Configuration
Figure 6-12. Add preset points
Delete Preset Points
If you would like to delete a preset point, please select a preset point from the “Available Preset Points“
list. Before you press [Remove] to delete the selected preset point, you can click [Go To] button to move
the camera to the selected position and check the view in the preview window.
Figure 6-13. Delete preset points
PTZ Position Reset
Here it allows you to move the camera view to the preset position. There are two reset buttons:
• Calibrate PTZ Back to Factory Default - Press here to calibrate Pan/Tilt position back to factory
default.
• Reset PTZ Home Position Back to Factory Default - Press here to reset camera’s Home position to
factory default .
Figure 6-14. Delete preset points
Patrol Mode
Patrol Ordering
After you have created preset points, you could then configure how much time the camera will stay on
each preset position when in patrol mode. To set the patrol order, check and select preset positions from
the drop-down list, and then enter the duration for each checked and selected preset position. Pres [Save]
PTZ Control 6-11
Compro IP540(P) / IP570(P)
to apply settings.
Figure 6-15. Patrol ordering
Patrol Speed
Here you can configure the PTZ camera patrol speed to be fast, medium, or slow. After you have chosen a
speed setting, please press [Save] button.
Event Setup
When an event happens, like detected motion or triggered I/O device, a snapshot can be instantly sent to
your E-mail account, ftp server, image server, notification server, HTTP server, or SMS recipient to warn you
about what’s happened. In order to properly set up the event function, you must:
1. First set up the event server based on your needs: E-mail, FTP, Image or ComproView® Notification. 2. Once the event servers are configured, you can then go to the trigger setup to configure the type of
event, motion, schedule and the associated even actions.
3. In the motion detection page, you can set up the region and the sensitivity for detection.
4. If you want to use the I/O input, please connect the I/O devices before event setup.
Event Server Setup
Here provides the configurations of 6 different event servers including E-mail, FTP, Image or ComproView®
Notify, HTTP, and SMS. Please click on the event server you want to configure and input necessary
information.
Email Server
This supports standard SMTP on SSL-protected webmail platforms such as Hotmail (Windows Live) and
Google Mail (Gmail). To use this function, in [Event Server Setup] > [Email Event Server Setup], enter their
SMTP address and SSL port respectively. Then enter your user name and password, and the E-mail subject
as you wish.
As of August 2010, SMTP and SSL settings for Hotmail and Gmail are as follows:
Platform
SMTP
SSL
Hotmail
smtp.live.com
587
Google Mail
smtp.gmail.com
465
Table 6-1. Webmail setting
In [Authentication Method], select [Login]. Enter a complete email address in [User Name] field:
[email protected] Other SSL webmail platforms are not tested.
6-12 Event Setup
Chapter 6: Configuration
FTP Server
Here provides the configuration for the FTP server that will receive snapshot taken at the occurrence of
triggered events by the camera.
Image Server
This allows you to set the name of the saved snapshots taken by the camera when an event is triggered.
Notify Server
Here is for entering the message that notifies ComproView® of an event being triggered. This feature is
meant for integration with ComproView®.
HTTP server
The HTTP URL entered here is meant for the camera to use HTTP protocol to send a notification message
to the HTTP server used by NVR when an event is being triggered.
SMS server
Here provides the configuration for SMS notification feature that allows the camera to send a SMS (Short
Message Service) alert message to one or more pre-defined recipients when a pre-defined event scenario
is being triggered. This feature does not require additional hardware GPRS modem and SIM card installed.
Users only need to first apply an account with a third-party, web-based SMS gateway service provider. To
properly configure SMS server:
1. Under [Setup] > [Event Setup] > [Event Server Setup], click on [SMS server] to start configuration.
2. Provide the required data for the following field:
Field
Description
Service provider
Default: Clickatell
User name
User name registered at Clickatell
API ID
API ID provided by Clicktatell
Target country
The country code for recipient’s mobile phone
number
Target cell phone
Recipient’s mobile phone number
Table 6-2. SMS server setting
If you do not have a Clickatell account yet, please visit [www.clickatell.com], and click [FREE SIGN
UP]. Then go ahead to sign up to the "Clickatell Central (API)" service and follow Clickatell's online
instructions to obtain an API ID.
3. Choose [Next] to save the setting.
4. Customize the SMS message content if wanted. Choose [Next].
5. To receive a test message, click on [Send me a SMS message to the SMS Gateway]. Or choose [Finish] to
save the configuration.
6. To enable SMS notification, go to [Setup] > [Event Setup], and click on [Trigger Setup] to create a new
event trigger or modify an existing one. Then under [Event Actions], check [Send SMS] and choose
[Finish].
Event Setup 6-13
Compro IP540(P) / IP570(P)
7. Note: You must have enough credit at Clickatell in order to send SMS message.
Trigger Setup
You can create, modify, or delete event triggers and set the trigger mechanism to be by Schedule, Motion/
Audio Detection or I/O ports. When creating an event trigger by schedule, you can set up scheduled time
and period. When setting event trigger as by Motion Detection, you can select the trigger area defined in the
Motion Detection setting. You can also select the I/O port to be triggered. After finishing setting event trigger,
click [Next] to select event actions so your camera will take snapshots, send e-mails, upload images to ftp, or
sound warnings via the digital output port.
Motion Detection Setup
Motion detection feature provides a selection of 3 regions for motion detection. You can directly click and
drag on the preview screen to set a detection region. Prior to that, please select the region (0, 1 or 2 ) and the
sensitivity level (S1: Lowest, S2: Low, S3: Medium, S4: High, S5: Highest) from their drop down list. Press [Save]
button for the settings to take effect.
Sensitivity Level
Region Number
Figure 6-16. Motion detection
If you want to remove a set region, please select the region number and click [Delete] to delete it.
Note:
If you want to record video onto SD card whenever motion in the
scene is detected, you need to set at least a motion detection region
before setting up event-based recording in Recording Setup.
I/O Status
Here displays the status of your I/O port for your reference.
Audio Detection
Configure the sensitivity level in audio detection used by event trigger. Available options: low, medium, high.
6-14 Event Setup
Chapter 6: Configuration
Recording Setup
In addition to the capability of storing event snapshots to local SD Card slot (card not included), this camera
also supports storage of video clips (audio may be included if enabled) to the local storage device. To
configure the recording function, go to the main setup page and click [Recording Setup]. Then follow the
steps below.
1. Recording Setting: Here it displays the status of your SD card among other options. Click [Next] to
proceed.
SD Card Status
Status verification
SD Card Capacity
Show available and total space in the card
Format
Click to format SD card
Enable Recording during Check to allow forced recording to SD card when network
network failure
connection fails
Table 6-3. SD card setup
2. Event Selection: Click on [Next] to set up recording methods: "Event-based" or "Disable Recording."
Event-based Recording: Start recording when motion, audio and I/O are triggered (multiple choices).
Recording length: 60~3,600 sec, default 60 sec.
Disable Recording: Turn off recording function.
Having made your settings, press [Save] button to save your settings. To playback the recordings stored on
the SD card, go to [Setup], and click on [Recording History] located on the left menu.
Note:
• This Compro IP camera uses a First In First Out storage method.Once
the SD card is full, the oldest file will automatically be overwritten.
• If you want to record video clips of detected motion to SD card, you
need to set at least a motion detection region before setting up
event-based recording in "Recording Setup."
Recording History
Recording History lets you manage the video clips that have been recorded and stored on SD card by the
camera. You will also see a playback menu as shown below.
Figure 6-17. Recording history
To play a video clip, first select a video clip on the list and press [Playback]. (File format: AVI)
Recording Setup 6-15
Compro IP540(P) / IP570(P)
Function Key
Description
Playback
Download
Protect/Unprotect
Select All / Deselect / Delete
Click to download then playback
Click to download the video clip on your PC
Selected clip(s) will never be erased
File management
Table 6-4. Management of recording history
Date Setup
Here displays the current time information stored in your IP camera, and you can set up the Time Zone for
your current region or country, get time information from NTP server, and synchronize the clock of your
camera system with your PC or manually adjust system clock.
Multi-Camera
Here you can add, modify, or delete additional IP cameras on your camera list, and later switch between camera
channels listed here on LiveView screen. When you add a new IP camera, you need to input the required information
into the IP address, username, and password field (port numbers may be required if they have been different). After
pressing the [Save] button, you will see the status of the cameras on the list. To modify an existing camera, simply
choose a camera from the list and click [Modify].
Figure 6-18. Multi-Camera setting
6-16 Date Setup
Chapter 7: Event Viewer
Chapter 7: Event Viewer
Here displays the history of past events successfully triggered by motion, I/O, schedule, audio detection,
tampering, or loitering (types of events depend on camera support). Click on any type of event trigger to
view its history. Or click on the image link, if any, to view the snapshot taken at the occurrence of a predefined event.
Figure 7-1. Event Viewer
 7-1
Compro IP540(P) / IP570(P)
7-2 
Chapter 8: Maintenance
Chapter 8: Maintenance
Here provides the current information about your IP camera and the access to history log as well as system
maintenance page.
Information
Here you can check the firmware version as well as various settings of your IP camera .
Figure 8-1. System information
Log
Here you can check the system log of your network camera. Press [Clear Log] to clean up system log.
Figure 8-2. System log
Maintenance
You can reboot your IP camera, change UI language, export/import user profile, reset to factory default
settings, or update camera firmware (please download the latest firmware from Compro’s website first).
Figure 8-3. Maintenance page
Information 8-1
Compro IP540(P) / IP570(P)
Profile Management
The profile management feature allows installers and users to set up more than one camera of similar
configurations at great ease. After the current camera is properly configured, users can export current
camera's configuration to a profile on PC and then load it into other cameras, thereby making least changes
possible like changes on IP address or a few other settings that might need to be modified individually when
configuring a newly added camera. In addition, this feature can also be considered as a backup mechanism
for future service need.
1. After the current camera is properly configured, go to [Maintenance] > [Profile Management], and click
on [Export] to download camera profile to a user-specified location.
2. To load an existing profile into a different camera, log in to the maintenance page of a different camera,
press [Browse…] and locate the profile you wish to load, and then click on [Import] to proceed.
3. Camera will start to reboot, which will take approximately 60 seconds to complete. Do not interrupt
browser action during the process as doing so may cause problems to your camera system.
Caution!
you may only cross-import profile among identical
camera models.
Reset All Settings to Default
This will reset IP camera to its factory default settings, producing the same result as pressing the hardware
rest button at the back of camera. If you need to perform hardware reset, refer to the Troubleshooting
chapter.
Firmware Update
You can download the latest firmware from Compro’s website (www.comprosecurity.com/en/supports.html).
After downloading the firmware, please log in to the setup page of your IP camera and click [Maintenance]
on the top menu and then look for firmware update section. Press the [Browse] button and locate the
downloaded firmware file and press [Upgrade] button to update camera firmware. Once the update process
begins, it must not be interrupted.
Figure 8-4. Firmware update
If you log in to the live view page after camera is rebooted and find that some icons are in the wrong place.
Try pressing [Ctrl] + [F5] to force a cache refresh of your browser.
Caution!
Before updating firmware, please close all other
browser windows and background applications that are
consuming network bandwidth.
8-2 Maintenance
Chapter 9: Troubleshooting
Chapter 9: Troubleshooting
During the course of installation, you may encounter various issues in regard to the usage of either the
camera or the ComproView® software. The following section contains some troubleshooting procedures to
help you solve the problems.
Re-configuring Your Device
Anytime you need to re-configure your IP camera, you can simply double-click on the iWizard icon (or tap
Start > Programs > ComproView® > iWizard) to open the iWizard configuration tool. During the configuration,
the iWizard will automatically scan for all of the available Compro IP surveillance products installed on your
LAN network (even if they are not on the same subnet). The scanning generally takes around 1 minute to
complete, and once the scanning completes, you will see the available IP cameras populating the list.
Figure 9-1. Camera selection
Cabling Check
If you didn't see your IP camera on the connected device list in iWizard, go through the following steps to
check your cabling.
1. Check that the IP camera has been connected to the LAN network and has been powered on for over 1
minute.
2. Check if your computer has a successful connection to the network.
Computer is connected
Computer is not connected
Table 9-1. Windows network connection
Note:
You can check the status of your router connection by
logging onto your router's maintenance page.
Re-configuring Your Device 9-1
Compro IP540(P) / IP570(P)
Reset to the Factory Default Settings
If you forget your system password or if you feel your IP camera has been acting weird, you can follow the
steps below to reset the camera to its default state in which it will be using the Ethernet port for connection
and obtaining IP from the available local DHCP server. To reset the camera:
1. Press and hold the reset button (located rear panel) for about 10 seconds; when successful, you shall see
the Status Indicator go off.
2. After about 5 more seconds, the Status Indicator comes on again. It means that the IP camera has been
successfully restored to the factory default settings.
3. Please re-configure the Compro IP camera using the iWizard.
Once the camera is reset, it takes 1 minute to reboot. Please wait and start the IP Camera Utility later again to
scan for the camera.
Figure 9-2. Reset button
9-2 Reset to the Factory Default Settings
Chapter 9: Troubleshooting
Trouble with the ActiveX Client
Once you launch the Internet Explorer and enter the camera’s IP address in the address field, you'll be asked
for the user name and password combination (the default is admin/admin, case sensitive).
Note:
The ActiveX component developed by Compro
currently only runs on Microsoft Internet Explorer 6 or
greater. It does not function on other web browsers for
the time being.
No user interface in the browser:
This could be related to three possible causes.
1. ActiveX was not installed: Please install the ActiveX component by following the instruction on the
screen. This component must be installed. Otherwise you will not have access to the user interface.
Figure 9-3. ActiveX warning
Figure 9-4. ActiveX installation
Figure 9-5. ActiveX installation
2. ActiveX was installed but not enabled: Ensure that the ActiveX had been correctly registered with your
Internet Explorer. Please check that you’ve got both the “ComproClientActivex” and “USActiveX” control
Trouble with the ActiveX Client 9-3
Compro IP540(P) / IP570(P)
components registered and enabled under Tools -> Manage Add-ons.
Figure 9-6. Add-on management
3. Inappropriate browser security setting: Please ensure that your security setting in Internet Explorer
allows the installation of ActiveX component by adding the IP address of the camera to the list of trusted
sites in Internet Explorer.
Figure 9-7. Browser security setting
If you’ve gone through all of the above steps but are still unable to obtain video/audio on the browser, please
close all the browser windows and delete the "Compro Embedded" folder found under "(OS Drive):\Program
Files". (If you're using 64-bit windows, look for "(OS Drive):\Program Files (x86)".) And open your web browser
and log in to the IP camera again to reinstall the ActiveX client. Finally, if you encountered the error where the
browser returns “213 file not found”, please restart your computer, which should help in this situation.
9-4 Trouble with the ActiveX Client
Chapter 9: Troubleshooting
Trouble with Remote Viewing on Browser
You can view your camera video remotely over the Internet. If you have problem in remote viewing, refer to
the section below for preliminary troubleshooting.
192.168.0.1
IP Camera
Static IP
(LAN)
61.220.20.16
NAT (Network
Address Translation)
Internet
221.23.105.8
Remote Viewing Client
Figure 9-8. Remote viewing via browser
The figure above shows a typical connection setup in which:
• the IP camera has a static virtual IP address of 192.168.0.1
• the WAN IP address at the IP camera site is 61.220.20.16.
• the client (user) is trying to receive the video / audio stream remotely.
To successfully view the live video streamed from the IP camera, you need to:
1. Ensure that the camera’s image quality setting stays within the bandwidth limit of your local network.
You can check the camera’s image quality setting in [Setup] > [Video]. If your quality setting exceeds
your upstream bandwidth limit, you will experience stuttering video or black and blank screen.
Figure 9-9. Advanced network setup
2. Check the ports used by the camera in [Setup] > [Network] and note down the HTTP and RTSP server
ports, in this case, ports 80 and 554 respectively.
3. Enable port forwarding on the router and allow traffic on ports the IP camera is using. You may need
to consult the manufacturer of your router for setting details. Note: Your router may require a reboot
after port forwarding is set. The following figure exemplifies the settings you need to make in order to
remotely view the IP camera.
Trouble with Remote Viewing on Browser 9-5
Compro IP540(P) / IP570(P)
Figure 9-10. Port forwarding
Having taken the above steps, you should be able to log in to the IP camera from a remote location by
entering the DDNS address or the static IP address in the location field of a web browser (depending on your
configuration). For example, in this case, you should enter "http://61.220.20.16:80" into the location field of
Internet Explorer to access the IP camera.
Important:
!
• If you have multiple IP cameras installed on a network, you will need
to change the HTTP and RTSP port on them manually so each one of
them will use a different port. E.g. changing the HTTP and RTSP port
for the 2nd device to 81 and 555 respectively and accessing the 2nd
device by logging on to http://61.220.20.16:81.
• When configuring port forwarding/mapping on your router, note
that the public RTSP port must be qual to the internal RTSP port used
by the IP camera. For instance, if the IP camera uses RTSP port 554
internally, then its mapped public RTSP port on the router should be
554 too. Though the same does no apply to the camera's HTTP port.
The camera using HTTP port 80 can have 8080 as its mapped public
HTTP port on the router.
9-6 Trouble with Remote Viewing on Browser
Chapter 9: Troubleshooting
DDNS Configuration
DDNS allows you to tie your IP camera's IP address to a hostname with which you can access your it over
the Internet. If your IP camera obtains IP address via DHCP mode (automatic assignment of IP address), you
can enable the DDNS feature under the IP camera's network setting and register for a DDNS (Dynamic DNS)
service. The hostname can be obtained from Compro’s free iDDNS service or by applying from other DDNS
service providers such as DynDNS or no-ip. After you complete DDNS service application, you can then log in
to the IP camera's setup page, and look for [Network] > [DDNS] and provide all the required information and
save the settings.
Using Compro iDDNS Service
If you want to use Compro iDDNS service, you can run the Compro iWizard again and choose [Yes] in the step
for iDDNS setup and then input your preferred address and click [Check Availability] to check whether the
inputted address has been used. When successful, you can click [Create Shortcut] button to create a shortcut
on your desktop for convenient access.
Figure 9-11. DDNS setup in iWizard
The iDDNS is a free DDNS service provided by Compro. If you are using dynamic IP, you may want to apply for
DDNS (Dynamic Domain Name Server) service to create a hostname that links to the IP address on your home
or office network. So even if the IP address changes, you can still use an easy-to-remember URL to quickly
access your IP camera anytime, anywhere. After successfully obtaining the iDDNS address, you only need to
log on to http://xxx (your preferred address).iddns.org to access your IP camera on a web browser.
If your local LAN network and router sit behind a firewall, you'll have to set a HTTP port (that the IP camera
will use) and allows inbound access on this port. For example, if you set the HTTP port “2001” for your IP
camera, your IP camera's address will be "http://xxx (your preferred address).iddns.org:2001".
If you see the orange exclamation mark next to the HTTP or RTSP port field after performing system diagnosis
with iWizard, it means you have to set up the port forwarding on your router to enables access to the IP
camera from external network (the Internet). Refer to the “Remote Viewing via Internet Explorer” section of
this manual and look for “Port Forwarding“. You may also need to consult the manufacturer of your router for
setting instructions.
DDNS Configuration 9-7
Compro IP540(P) / IP570(P)
Symptoms, Causes and Solutions
Listed below are some other frequently asked questions and their answers.
Symptom
Possible Cause/Solution
The camera is not powered on.
Make sure the camera has been powered on for over 1 minute and its LED status
indicator is lit.
The Ethernet cable is not firmly connected to the camera.
Check if the Ethernet cable is securely connected to the Ethernet port of the camera and
to the network switch. When the camera has successfully established connection, the
LED status indicator appears blue.
The entered IP address is incorrect.
Check if the IP address you entered matches the IP address of your camera. If you are
certain that your camera is configured with the same subnet mask as that of your PC, you
Problem accessing on can first disconnect other cameras, and then run the iWizard to scan the camera on your
the LAN network using network. You shall then see the camera's IP address on your network. (Note if you are
running Windows 7/ Vista, you need to run iWizard tool with system administrator rights.
web browser.
Simply right click on the iWizard icon on your desktop, and select "Run as administrator")
If you're not sure whether your camera is on the same subnet with your PC, reconnect
your camera to your PC directly (configure the IP address of your PC as 192.168.0.X),
and run iWizard again to reconfigure its subnet address to match that of your PC. Then
reconnect it back to the router and run iWizard again.
The viewing PC is not connected to the LAN network.
Check if your viewing PC has a successful connection to the LAN network on which the
camera is installed. You can open a command prompt window (by pressing Winkey + R
and input "cmd" and hit OK) and then input "ipconfig" and press [Enter]. When your PC
is connected to the network, it will display information on your IP address, subnet mask,
etc.
The wireless adapter is not firmly plugged into the camera's USB socket.
Check if the wireless adapter is firmly plugged into the USB socket on camera. When
camera has established wireless connection successfully, the LED status indicator of the
wireless dongle will appear green and blue.
Problem accessing via
wireless connection
The wireless settings are not configured properly.
Check if the wireless settings are configured correctly. Go to the camera’s Wireless
Settings page and make sure you have inputted the right IP address, SSID and
Keyphrase.
The wireless connection is broken.
If you intend to access your camera by way of wireless connection, please check that:
1. the IP camera is connected to the correct wireless access point.
2. you have correctly set the encryption type and key for the wireless connection. If
you didn’t use a router on your network, the default IP address for the camera will
be 192.168.0.128.
You can check the status of the connection by logging on to your router's maintenance
page or page titled with similar wording. Consult with the manufacturer of your router
for detailed instruction.
9-8 Symptoms, Causes and Solutions
Chapter 9: Troubleshooting
Symptom
Possible Cause/Solution
Successful login to the
camera but no image
is displayed
The Compro ActiveX component is not installed.
If you are viewing the camera video on Internet Explorer, make sure you have installed
and enabled Compro ActiveX component. Open your Internet Explorer browser and go
to [Tools] > [Manage Add-ons] and check that you’ve got both the “ComproClientActivex”
and “USActiveX” control components registered and enabled. Refer to the "Trouble with
the ActiveX Client" section of this manual for further help.
The VLC plugin is not installed for non-IE browser.
If you are viewing camera video on Firefox, Safari, or Chrome, make sure your VLC plugin
is properly installed. (Visit www.videolan.org/vlc/ to download the codec.)
The entered hostname/WAN IP address is incorrect.
Make sure you entered the correct hostname (if you use iDDNS) or the WAN IP address of
your camera in the location field of the web browser.
The LAN network is not connected to Internet.
You need to have access to the Internet when trying to view your network camera
remotely. Equally, your camera installed on a LAN network also needs to have access
to the Internet for your camera to be accessed remotely. Check if you can browse the
Internet on your LAN network. If not, contact your network administrator for assistance.
Successful access
on local network
but having problem
accessing from
Internet.
The camera's WAN IP address has changed but yet to be updated into DNS cache.
If you use DDNS service, the information of your camera's IP address and the domain
name the IP address is linked to is stored in the DNS cache. The cache is used to retrieve
the IP information by the DNS server which translates entered hostname into the
camera's IP address. Though the information is updated every few minutes (determined
by the value of TTL, Time to Live), occasionally the DNS information changes (e.g. your
camera acquires new IP) but the old information is still stored in the cache, resulting in
connection failure.
When this happens, try waiting a few minutes for the new IP information to be updated
onto DNS server and then retry connection, or try to decrease the TTL value. If it still
doesn't work, refer to other possible causes and solutions, or contact Compro for
technical support.
The router's configuration does not allow incoming traffic to the camera.
If you want to make your camera located on a LAN network accessible from the Internet,
you need to enable port forwarding on your router and allow incoming traffic on the
HTTP and RTSP ports your camera is using (your router may require a reboot after port
forwarding is set). Refer to the "Remote Viewing via Internet Explorer" section in the user
manual for detailed information. If you don't know how to enable port forwarding on
the router, consult the manufacturer of your router for instruction.
Symptoms, Causes and Solutions 9-9
Compro IP540(P) / IP570(P)
Symptom
Possible Cause/Solution
Network connection error.
The network connection test verifies if the camera has successfully connected to the LAN
network. When the diagnosis result shows a red exclamation mark icon (
) for network
connection, it means the camera fails to connect to LAN network. Check if the LAN cable
is securely connected to the Ethernet port of the camera and to your hub/router, or
check if the LAN cable is functioning normally. Also check whether the gateway address
your camera uses is identical to that of your router.
Network diagnosis
shows error icon.
Internet connection error.
The Internet connection test verifies if the camera is connected to the Internet. When
the diagnosis result shows a red exclamation mark icon (
) for Internet connection,
it may represent a failed connection to the LAN network. It could also be caused by
inappropriate settings on your router that makes your router unable to connect to the
Internet, such as wrong PPPoE user name/password, or wrong WAN IP setting (when
your ISP provides you with fixed IP address). See if your PC connected to your router can
also access the Internet. If not, consult your ISP/ router manufacturer for correct Internet
setting. If your router can connect to the Internet but your camera connected to your
router cannot, check whether the IP, subnet mask and gateway is correctly set on your
camera.
HTTP/RTSP port error.
HTTP port is used for transmitting web pages, commands over the Internet. RTSP port
is used for sending video/audio data. These two test items will fail whenever port
forwarding is not enabled. Make sure you have enabled port forwarding on your router
and have allowed traffic on ports your IP camera is using. Refer to the "Remote Viewing
via Internet Explorer" section of this manual for more information.
The user information is incorrect.
Go to main setup page. On the left menu, select [Network] > [DDNS], and check if the
ID and password is correct. Also check with your service provider to see if your service
account is active.
Problem using DDNS
service.
The entered address is incorrect.
Go to main setup page and select [Network] > [DDNS] on the left menu, and then check
if the iDDNS service is enabled and if you have the correct address.
Incoming traffic to the network camera is not allowed.
Please refer to the "Remote Viewing via Internet Explorer" section in the troubleshooting
chapter of this manual and look for instruction on enabling port forwarding.
Problem using
iWizard.
The IP camera’s IP address is repeatedly displayed as “DHCP mode” in iWizard.
This means the camera cannot obtain an IP address from DHCP Server or the IP address
assigned to the camera is not on the same subnet as the LAN network. Please try to set
the camera’s IP address to a static one. Note that you have to set up the DNS server for
your camera (in the advanced network settings) if your camera uses a static IP address.
9-10 Symptoms, Causes and Solutions
Chapter 9: Troubleshooting
Symptom
Possible Cause/Solution
Network bandwidth is insufficient.
Without sufficient bandwidth, video quality will deteriorate and image errors like
pixelation or frame-drop may occur. When you view your camera remotely from the
Internet, your camera needs sufficient upload bandwidth to transmit video stream and
you need sufficient download bandwidth to download video stream at the remote
location.
To gain satisfactory video quality, ensure there is sufficient upload bandwidth available
to your network camera by taking the following actions:
1. Contact your Internet Service Provider (ISP) to confirm the upload/download
speed limit of your service. If the bit rate of the video stream is set at 512Kbps
or higher but your Internet service only provides a max. of 512Kbps for upload
bandwidth, then try to lower the bit rate setting in [Setup] > [Video].
Part of image becomes
pixelated / Square
color blocks are seen
2. Run a network speed diagnostics on WebVUer to determine the bandwidth
level of the currently connected network. To do so, log in to your camera using
WebVUer and go to [Setup] > [Network] > [Network Bandwidth].When the speed
diagnostics is done, the WebVUer will advise you of the appropriate setting.
Consider the following action to ensure sufficient download bandwidth at your remote
viewing location:
1. Contact your Internet Service Provider (ISP) to confirm the upload/download
speed limit of your service. If the bit rate of the video stream is set at 3Mbps
or higher but your Internet service only provides a max. of 2Mbps download
bandwidth, then try to lower the bit rate setting in [Setup] > [Video].
2. Upgrade to Gigabit network switch. Regular 10/100 Mbps network switch cannot
handle multiple megapixel channels, thus you may consider upgrading to
Gigabit network switch when building up your network infrastructure.
3. While you are viewing the network camera remotely, shutting down any other
applications that are also consuming the network bandwidth in the background.
Symptoms, Causes and Solutions 9-11
Compro IP540(P) / IP570(P)
Symptom
Possible Cause/Solution
The network quality is not good.
Seeing lots of gray images in live view mode indicates that many data packets which
carry video data are dropped during the transmission. This might be caused by network
congestion, wireless congestion, or the limited upload/download bandwidth of your
network. To measure the upload/download capability of your network, you can use
either the “Network Bandwidth”testing tool in the network settings page, or visit
speedtest.net(http://speedtest.net/).
Gray images are seen
repeatedly
When using wired connection:
Please test your bandwidth in the way we mentioned above to determine whether this
has been the result of poor network quality. Or try connecting your camera to your
viewing computer directly to see if there are any faulty devices on your network.
When using wireless connection:
Besides the possible network bandwidth issue, the wireless signal strength could also
come into play. Low wireless signal strength may also lead to the same problem. You can
check the wireless signal strength in the camera’s network settings page. The wireless
signal level seen in the network settings is measured in dBm. To gain the optimal
wireless connection quality, a signal level greater than -60 dBm is recommended. When
the signal level gets too low, you may have to place your wireless Access Point in a
different location, use a wireless repeater, or remove obstacles between the camera and
the wireless AP.
A warning message
saying “Your video
quality is too high
for your internet
bandwidth” popped
up
Network quality is not good enough.
This means the camera’s browser interface, WebVUer, could not receive a steady stream
of video data from your camera. The loss of video data might also be caused by network
congestion or insufficient bandwidth. Please refer to other related troubleshooting tips.
Additionally, if the CPU usage on your viewing computer is too high, the same warning
message will be showed. You can monitor the CPU usage by right clicking on your
Windows taskbar and choose “task manager”, and then click the Performance tab.
9-12 Symptoms, Causes and Solutions
Chapter 9: Troubleshooting
Symptom
Possible Cause/Solution
The microSD card is not inserted firmly into position.
Remove the memory card and re-insert it back to the card slot. To verify if your SD card is
properly installed, go to [Setup] > [Recording Setup] > [Micro SD], and check if [SD Card
Status] and [SD Card Capacity] shows correct information. If "not detected" is shown,
remove and re-insert the card again, and refresh the WebVUer, and verify again.
The microSD card is not properly formatted.
Go to main setup page, and choose [Recording Setup] from the left menu. Choose
[Micro SD] for the "Destination" field, and then press the [Format] button. If it still
doesn't function properly, try storing still snapshots onto the SD card. Failure in storing
snapshots often suggests problem with the memory card.
Cannot store
The microSD card is not supported by the device.
recordings on microSD
Your IP camera may not fully support high capacity memory cards from all the
card.
manufacturers. Contact Compro technical support when you think you have
encountered a SD card compatibility problem.
The speed class of SD card does not meet the requirement.
You might experience minor issue in video recording when your SD card does not meet
the writing speed requirement. Compro recommends using class 4 or above SD card for
video recording.
A motion detection region has not been configured for recording triggered motion
events.
If you want to record video clips of detected motion to SD card, you need to set at least
a motion detection region before setting up event-based recording in Recording Setup.
Contacting Compro Technical Support
Before you submit an email for support, please check the troubleshooting section in the user manual. You may fill out the
form (http://comprousa.com/en/form.htm) or directly email to [email protected]
Compro Technology Inc.
www.comprosecurity.com
Tel. +886 2 2918 0169, Fax +886 2 2915 2389
3F, No.12, Alley 6, Lane 45, Pao Shin Road,
Hsintien District, New Taipei City 231, Taiwan
Contacting Compro Technical Support 9-13
Compro IP540(P) / IP570(P)
9-14 Contacting Compro Technical Support
Chapter 10: Technical Specifications
Chapter 10: Technical Specifications
Technical Specifications
Category
Image Sensor
Lens
Camera
IP540 / IP540P
IP570 / IP570P
1/3" CMOS Megapixel sensor
1/4" CMOS Megapixel sensor
• Focal Length: 4.0 mm
• Focal Length: 3.8(W)~45.6(T) mm
• Max Aperture Ratio: F1.5
• Max Aperture Ratio: 1.65(W)~F360(T)
• Fixed iris
• Auto Iris
Pan range
-170° ~ +170° total of 340 degree
Tilt Range
-10° ~ +90° total of 100 degree
Max Speed
Pan 90°/Sec., Tilt 70°/Sec.
Zoom
10x digital zoom
48x (12x optical with 10x digital zoom)
Angle of View
60° horizontal
52.8°(W), 4.49°(T)
Focusing
Range
0.5m ~ INF
1m ~ INF
Minimum
Illumination
• IR Mode: 0 lux; using built-in IR light in darkness up to 15m
Shutter Time
1/5 ~ 1/16000 Sec
• Color Mode: 1.0 lux
• H.264 ( MPEG-4 Part 10)
Video
Compression
• Motion JPEG
• MPEG-4 Part 2
Resolutions
Video
Frame Rate
Video
Streaming
160x120, 320 x 240, 640 x 480, 1280 x 1024
• Up to 30 frames at 640 x 480
• Up to15 frames at 1280 x 1024
Dual H.264, MJPEG or MPEG-4 video streams
• Adjustable image size and quality
Image
Settings
• AGC, AWB, AES
• Configurable brightness, saturation and sharpness
Audio
Communication
Two-way audio with built-in MIC (S/N ratio 58
dB, 50-10000hz )
Audio
compression
G.711 PCM 64Kbit/sec
Audio input /
output
MIC input / Audio out
Security
User ID / Password protection
Network
Supported
Protocols
DDNS (iDDNS) / PPPoE / HTTP Server / DHCP Client /NTP Client /DNS Client / FTP
Client / SMTP Client / ARP / ICMP/IPV4/ UDP / TCP/IP
Firmware
Firmware
Audio
• Support UPnP
• Support online firmware update
Technical Specifications 10-1
Compro IP540(P) / IP570(P)
Category
IP540 / IP540P
IP570 / IP570P
• Multiple channel management
• iDDNS service for dynamic IP and desktop shortcut creation
Software
ComproView® • Recording search and playback
• Scheduled and event-driven management
• Smart Detection
Web
Browser
Mobile
Phone
Internet
Explorer
(ActiveX)
• Monitor the current condition of the monitored area via Internet Explorer
• Capture a still image and save it in JPG format on PC
• Alarm and event management: FTP, I/O alarm, server notification and email Supported
Devices
• PC, Laptop, Nettop, MID, or Tablet with IE/ActiveX support.
MJPEG Mode
Viewing of camera image via phone browsers
3GPP Mode
Viewing of camera image via 3G phones
(3GPP Streaming)
Operating
Condition
5 °C ~ 40 °C
• Mobile phone, iPhone/iPod, PDA support in MJPEG mode.
• 540 - DC 12V/2A
General
• 570 - DC 12V/2A
Power Supply
• 540P - PoE (802.3af PoE Class3) 540P; • 570P - PoE (802.3af PoE Class3) 540P;
DC 12V/2A
DC 12V/2A
System
Requirements
• Computer with 1.7GHz processor and 512 MB memory or above
• Supported Operating Systems: Windows XP SP3, Vista SP1, Windows 7 x86/x64
• Software CD (electronic manual included)
• Start up guide
Included
Accessories
• Power adapter
• Network cable
• Screws for ceiling mounting
• Screw mount
Dimensions
105 x 125.5 x 128.6 mm
* Specifications are subject to change without prior notice.
10-2 Technical Specifications
Chapter 11: Appendix
Chapter 11: Appendix
Examples of Port Forwarding Setup on Routers
The following are some examples of router configurations with reagrd to port forwarding / port mapping
/ virtual server on some popular router products. You can also log on to portforward.com for more port
forwarding setup examples on other router products.
Abocom WAA813rn Port Forwarding Setup
Examples of Port Forwarding Setup on Routers 11-1
Compro IP540(P) / IP570(P)
ASUS RT-N12 Virtual Server Setup
D-Link DIR-655 Virtual Serve Setup
11-2 Examples of Port Forwarding Setup on Routers
Chapter 11: Appendix
TP-LINK wr1043n Virtual Server Setup
Examples of Port Forwarding Setup on Routers 11-3
Compro IP540(P) / IP570(P)
IP540(P) / IP570(P) Available Video Modes
Stream 1:
Resolution
SXGA (1280x1024)
Codec
MPEG-4, H.264
Frame rate
Turbo Picture mode: Turbo Picture mode:
15, 10, 7.5, 5
15, 10, 7.5, 5
M o t i o n Ad a p t i ve
mode: 30, 25, 20, 15,
10, 7.5, 5
Quality
3, 1.5, 1Mbps
VGA (640x480)
MPEG-4, H.264
QVGA (320x240)
QQVGA (160x120)
MPEG-4, H.264
MPEG-4, H.264
Turbo Picture mode:
15, 10, 7.5, 5
M o t i o n Ad a p t i ve
mode: 30, 25, 20, 15,
10, 7.5, 5
Turbo Picture mode:
15, 10, 7.5, 5
M o t i o n Ad a p t i ve
mode: 30, 25, 20, 15,
10, 7.5, 5
3, 1.5, 1Mbps; 512k, 3, 1.5, 1Mbps; 512k, 3, 1.5, 1Mbps; 512k,
256k, 128kbps
256k, 128k, 64kbps
256k, 128k, 64kbps
Stream 2:
Resolution
VGA (640x480)
QVGA (320x240)
QQVGA (160x120)
(Not available in 3GPP mode)
Codec
MPEG-4, H.264
Motion-JPEG
MPEG-4, H.264
Motion-JPEG
MPEG-4, H.264
Motion-JPEG
Frame rate
Turbo Picture mode: 15, 10,
7.5, 5
Motion Adaptive mode: 30,
25, 20, 15, 10, 7.5, 5
Turbo Picture mode: 15,
10, 7.5, 5
Motion Adaptive mode:
30, 25, 20, 15, 10, 7.5, 5
Turbo Picture mode: 15, 10,
7.5, 5
MPEG-4, H.264: 3, 1.5,
1Mbps, 512k, 256k, 128kbps;
Motion-JPEG: Highest,
Higher, High, Medium, Low,
Lower, Lowest
MPEG-4, H.264: 3, 1.5,
1Mbps, 512k, 256k, 128k,
64kbps;
Motion-JPEG: Highest,
Higher, High, Medium,
Low, Lower, Lowest
MPEG-4, H.264: 3, 1.5,
1Mbps, 512k, 256k, 128k,
64kbps;
Quality
Motion Adaptive mode: 30,
25, 20, 15, 10, 7.5, 5
M o t i o n -J P E G : H i g h e s t ,
Higher, High, Medium, Low,
Lower, Lowest
List of Compatible DVR / NVR / NAS
Below table shows the 3rd-party DVR / NVR / NAS products (running RTSP, Real Time Streaming Protocol) that
are supported by Compro Network Cameras and their corresponding firmware version. Compro does not
guarantee other DVR / NVR / NAS products not listed in the table will work properly with Compro IP cameras.
Solution Partner
Compatible Solution
Compro IP Camera
Firmware Version
Digifort
Digifort Enterprise 6.3
IP60, IP70, IP540
1.50
HuperLab
huperVision 4000 1.53a
IP70, IP540 (fully supported)
IP55, IP60 (porting only)
1.499
Synology
DiskStation Manager 3.0
IP50, IP50W, IP55, IP60, IP60W, 1.499
IP70, IP70W, IP540, IP540W
11-4 IP540(P) / IP570(P) Available Video Modes
Chapter 11: Appendix
List of Figures and Tables
Figure 2-1. IP540(P) Parts list . . . . . . . . . . . . . . . . . . . .
Figure 2-2. IP570(P) Parts list . . . . . . . . . . . . . . . . . . . .
Figure 2-3. Application diagram . . . . . . . . . . . . . . . . . .
Figure 2-4. Front and rear view of IP540(P) and 570(P) . . . .
Figure 2-5. IR LEDs (left) and LED status indicator (right) . . .
Figure 3-1. Connection of cables . . . . . . . . . . . . . . . . . .
Figure 3-2. Connecting to a PoE-capable LAN switch . . . . .
Figure 3-3. Connecting to a LAN switch through a midspan.
Figure 3-4. iWizard . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 3-5. 16-CH WebVUer . . . . . . . . . . . . . . . . . . . . .
Figure 3-6. 32-CH ComproView® . . . . . . . . . . . . . . . . . .
Figure 3-7. Camera selection . . . . . . . . . . . . . . . . . . . .
Figure 3-8. Security alert dialog (Windows XP) . . . . . . . . .
Figure 3-9. Password setup . . . . . . . . . . . . . . . . . . . . .
Figure 3-10. Camera configuration. . . . . . . . . . . . . . . . .
Figure 3-11. Seedonk setup . . . . . . . . . . . . . . . . . . . . .
Figure 3-12. Device configuration . . . . . . . . . . . . . . . . .
Figure 3-13. Orientation configuration . . . . . . . . . . . . . .
Figure 3-14. Wireless connection setup . . . . . . . . . . . . . .
Figure 3-15. Wireless connection setup . . . . . . . . . . . . . .
Figure 3-16. iDDNS configuration . . . . . . . . . . . . . . . . .
Figure 3-17. Seedonk account setup . . . . . . . . . . . . . . .
Figure 3-18. Installation of Seedonk Messenger . . . . . . . .
Figure 3-19. Programming camera . . . . . . . . . . . . . . . . .
Figure 3-20. System diagnosis. . . . . . . . . . . . . . . . . . . .
Figure 3-21. Multi-camera setup . . . . . . . . . . . . . . . . . .
Figure 3-22. Hardware Setup . . . . . . . . . . . . . . . . . . . .
Figure 3-23. Security alert dialog (Windows XP) . . . . . . . .
Figure 3-24. Camera scanning . . . . . . . . . . . . . . . . . . .
Figure 3-25. Password configuration . . . . . . . . . . . . . . .
Figure 3-26. Camera configuration. . . . . . . . . . . . . . . . .
Figure 3-27. IP configuration . . . . . . . . . . . . . . . . . . . .
Figure 3-28. Orientation setting . . . . . . . . . . . . . . . . . .
Figure 3-29. Wireless access point selection . . . . . . . . . . .
Figure 3-30. Wireless network setting . . . . . . . . . . . . . . .
Figure 3-31. iDDNS configuration . . . . . . . . . . . . . . . . .
Figure 3-32. Review changes . . . . . . . . . . . . . . . . . . . .
Figure 3-33. Saving changes . . . . . . . . . . . . . . . . . . . . .
Figure 3-34. System diagnostics . . . . . . . . . . . . . . . . . .
Figure 3-35. Setup completes . . . . . . . . . . . . . . . . . . . .
Figure 3-36. ComproView® setup in iWizard . . . . . . . . . . .
Figure 4-1. Ways of accessing camera . . . . . . . . . . . . . . .
Figure 4-2. Installing Compro ActiveX. . . . . . . . . . . . . . .
Figure 4-3. Security Warning . . . . . . . . . . . . . . . . . . . .
Figure 4-4. Unblocking application . . . . . . . . . . . . . . . .
Figure 4-5. Live view . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 4-6. Enable 2nd stream . . . . . . . . . . . . . . . . . . .
Figure 4-7. Installing Seedonk IM. . . . . . . . . . . . . . . . . .
Figure 4-8. Seedonk IM . . . . . . . . . . . . . . . . . . . . . . . .
Figure 5-1. Layout of LiveView page for IP540(P) . . . . . . . .
Figure 5-2. Layout of LiveView page for IP570(P) . . . . . . . .
Figure 5-3. Digital zoom window . . . . . . . . . . . . . . . . . .
Figure 5-4. Communication setting . . . . . . . . . . . . . . . .
Figure 6-1. Main setup page . . . . . . . . . . . . . . . . . . . . .
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. . 2-1
. . 2-2
. . 2-5
. . 2-6
. . 2-7
. . 3-1
. . 3-2
. . 3-2
. . 3-5
. . 3-5
. . 3-5
. . 3-6
. . 3-6
. . 3-6
. . 3-7
. . 3-7
. . 3-7
. . 3-8
. . 3-8
. . 3-8
. . 3-9
. . 3-9
. 3-10
. 3-10
. 3-10
. 3-11
. 3-12
. 3-12
. 3-13
. 3-13
. 3-13
. 3-14
. 3-14
. 3-14
. 3-15
. 3-15
. 3-15
. 3-16
. 3-16
. 3-16
. 3-17
. . 4-1
. . 4-2
. . 4-2
. . 4-3
. . 4-3
. . 4-4
. . 4-6
. . 4-7
. . 5-1
. . 5-2
. . 5-5
. . 5-6
. . 6-1
List of Figures and Tables 11-5
Compro IP540(P) / IP570(P)
Figure 6-2. Video Settings . . . . . . . . . . . . . . . .
Figure 6-3. Camera setting page . . . . . . . . . . . .
Figure 6-4. Effect of IR LEDs . . . . . . . . . . . . . . .
Figure 6-5. IR light control . . . . . . . . . . . . . . . .
Figure 6-6. Audio settings page . . . . . . . . . . . .
Figure 6-7. Users Setting . . . . . . . . . . . . . . . . .
Figure 6-8. Adding/Modifying user . . . . . . . . . .
Figure 6-9. Network settings . . . . . . . . . . . . . .
Figure 6-10. Wireless settings . . . . . . . . . . . . . .
Figure 6-11. PTZ control page . . . . . . . . . . . . . .
Figure 6-12. Add preset points . . . . . . . . . . . . .
Figure 6-13. Delete preset points . . . . . . . . . . . .
Figure 6-14. Delete preset points . . . . . . . . . . . .
Figure 6-15. Patrol ordering . . . . . . . . . . . . . . .
Figure 6-16. Motion detection . . . . . . . . . . . . .
Figure 6-17. Recording history . . . . . . . . . . . . .
Figure 6-18. Multi-Camera setting . . . . . . . . . . .
Figure 7-1. Event Viewer . . . . . . . . . . . . . . . . .
Figure 8-1. System information . . . . . . . . . . . . .
Figure 8-2. System log . . . . . . . . . . . . . . . . . .
Figure 8-3. Maintenance page . . . . . . . . . . . . .
Figure 8-4. Firmware update . . . . . . . . . . . . . .
Figure 9-1. Camera selection . . . . . . . . . . . . . .
Figure 9-2. Reset button . . . . . . . . . . . . . . . . .
Figure 9-3. ActiveX warning . . . . . . . . . . . . . . .
Figure 9-4. ActiveX installation . . . . . . . . . . . . .
Figure 9-5. ActiveX installation . . . . . . . . . . . . .
Figure 9-6. Add-on management . . . . . . . . . . .
Figure 9-7. Browser security setting . . . . . . . . . .
Figure 9-8. Remote viewing via browser . . . . . . .
Figure 9-9. Advanced network setup . . . . . . . . .
Figure 9-10. Port forwarding . . . . . . . . . . . . . .
Figure 9-11. DDNS setup in iWizard . . . . . . . . . .
Table 2-1. Table 2-1. LED status . . . . . . . . . . . . .
Table 6-1. Webmail setting . . . . . . . . . . . . . . . .
Table 6-2. SMS server setting . . . . . . . . . . . . . .
Table 6-3. SD card setup . . . . . . . . . . . . . . . . .
Table 6-4. Management of recording history . . . .
Table 9-1. Table 9-1. Windows network connection
11-6 List of Figures and Tables
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. . 6-2
. . 6-3
. . 6-5
. . 6-5
. . 6-6
. . 6-6
. . 6-7
. . 6-7
. . 6-8
. 6-10
. 6-11
. 6-11
. 6-11
. 6-12
. 6-14
. 6-15
. 6-16
. . 7-1
. . 8-1
. . 8-1
. . 8-1
. . 8-2
. . 9-1
. . 9-2
. . 9-3
. . 9-3
. . 9-3
. . 9-4
. . 9-4
. . 9-5
. . 9-5
. . 9-6
. . 9-7
. . 2-7
. 6-12
. 6-13
. 6-15
. 6-16
. . 9-1
Chapter 11: Appendix
11-7
w w w. co m p ro s e c u r i t y. co m
Compro Technology Head Office
3F, No.12, Alley 6, Lane 45, Pao Shin Road, Hsintien District, New Taipei City 231, Taiwan
Tel. +886 2 29180169 Fax. +886 2 29152389
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