24p2803

24p2803
®
xSeries 135
User’s Reference
IBM xSeries 135
User’s Reference
IBM
Note
Before using this information and the product it supports, be sure to read the general information in
“Appendix A. Product warranties and notices,” on page 109.
First Edition (December 2000)
© Copyright International Business Machines Corporation 2000. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM Corp.
Contents
Safety Information . . . . . . . . . . . . . . . . . . . v
Chapter 1.Introducing the xSeries 135
appliance server . . . . . . . . . . . . . . . . . . . . 1
Features and specifications . . . . . . . . . . . . . . . . . . . . . . . .
Notices used in this book . . . . . . . . . . . . . . . . . . . . . . . . . .
What your IBM xSeries 135 appliance server offers. . . .
Reliability, availability, and serviceability features . . . .
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server controls and indicators. . . . . . . . . . . . . . . . . . . . . .
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . .
2
3
3
4
4
4
5
6
7
7
Chapter 2.Arranging your workspace . . . . 9
Comfort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Glare and lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical outlets and cable lengths. . . . . . . . . . . . . . . . . 10
Chapter 3.Configuring your server . . . . . 11
Using the Configuration/Setup Utility program . . . . . 12
Starting the Configuration/Setup Utility program 12
Choices available from the Configuration/Setup main
menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power-on password . . . . . . . . . . . . . . . . . . . . . . . . 15
Administrator password . . . . . . . . . . . . . . . . . . . . 17
Using the SCSISelect Utility program . . . . . . . . . . . . . . 17
Starting the SCSISelect utility program . . . . . . . . . . 17
Choices available from the SCSISelect menu . . . . . 18
Using the PXE boot agent utility program . . . . . . . . 19
Starting the PXE boot agent utility program . . . 19
Choices available from the PXE boot agent utility .
19
Using Appliance System Manager . . . . . . . . . . . . . . . . . 20
IBM Advanced Appliance Configuration Utility . . . . 20
The Advanced Appliance Configuration Utility agent
21
The IBM Advanced Appliance Configuration Utility
console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Discovering appliances . . . . . . . . . . . . . . . . . . . . . 23
Using families and groups in the tree view . . . . 23
Creating a Family . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Removing appliances from families . . . . . . . . . . 26
Using the Adopt by First Matching Family function
26
Setting the initial Internet protocol (IP) address. . . . . . 27
Setting the initial IP address using Appliance System
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Setting the initial IP address in a command line . . . 28
Setting the initial IP address using the IBM Advanced
Appliance Configuration Utility . . . . . . . . . . . . . . . . . . . 28
Setting the initial IP address using a diskette . . . . . 29
Changing default passwords. . . . . . . . . . . . . . . . . . . . . . 30
Chapter 4.Using the Recovery and
© Copyright IBM Corp. 2000
iii
Supplementary CDs. . . . . . . . . . . . . . . . . 31
Using the recovery enablement diskette and Recovery CD
31
Using the Supplementary CD . . . . . . . . . . . . . . . . . . . . . 32
Chapter 5.Installing options . . . . . . . . . . . 33
Major components of the IBM xSeries 135 appliance
server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
System board options connectors . . . . . . . . . . . . . . . 35
System board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
System reliability considerations . . . . . . . . . . . . . . . . 38
Working inside a server with power on . . . . . . . . . . 38
Handling static-sensitive devices. . . . . . . . . . . . . . . . 38
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Removing the cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Working with adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Adapter considerations . . . . . . . . . . . . . . . . . . . . . . . . 46
Installing an adapter . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Hard disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Pre installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Installing or replacing a hard disk drive. . . . . . . . . . 49
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Microprocessor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Fan assembly replacement . . . . . . . . . . . . . . . . . . . . . . . . 55
Installing the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
I/O connector locations and ports . . . . . . . . . . . . . . . . . 57
Serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Viewing or changing the serial-port assignments 58
Serial-port connector . . . . . . . . . . . . . . . . . . . . . . . 58
Universal Serial Bus ports. . . . . . . . . . . . . . . . . . . . . . 58
USB cables and hubs. . . . . . . . . . . . . . . . . . . . . . . . 58
USB-port connectors. . . . . . . . . . . . . . . . . . . . . . . . 59
Console ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
C2T device breakout cable . . . . . . . . . . . . . . . . . . . . . 59
Keyboard connector . . . . . . . . . . . . . . . . . . . . . . . . 59
Video connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Auxiliary-device (pointing device) connector . . 60
Ethernet ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Configuring the Ethernet controllers . . . . . . . . . . 61
Failover for redundant Ethernet . . . . . . . . . . . . . . 61
High-performance Ethernet modes . . . . . . . . . . . 62
Ethernet port connector . . . . . . . . . . . . . . . . . . . . . 64
Working with cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Connecting the IBM xSeries 135 appliance server to the
network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Cable management. . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Chapter 6.Solving Problems. . . . . . . . . . . 65
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . .
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
POST beep code descriptions . . . . . . . . . . . . . . . . . . .
POST beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
POST error messages . . . . . . . . . . . . . . . . . . . . . . . . . .
Event/error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Small computer system interface (SCSI) messages. . . .
Diagnostic programs and error messages . . . . . . . . . . .
Text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the diagnostic programs. . . . . . . . . . . . . . . .
Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . . .
65
67
67
69
70
78
78
79
80
80
81
Diagnostic error message tables . . . . . . . . . . . . . . . . 82
Recovering BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Identifying problems using status LEDs . . . . . . . . . . . . 89
Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Troubleshooting an Ethernet controller . . . . . . . . . . 94
Network connection problems . . . . . . . . . . . . . . . 94
Ethernet controller troubleshooting chart. . . . . . 95
Ethernet controller messages . . . . . . . . . . . . . . . . . . . 96
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Getting help, service, and information. . . . . . . . . . . . . 100
Service support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Before you call for service. . . . . . . . . . . . . . . . . . . . . 102
Getting customer support and service . . . . . . . . . . 102
Using the World Wide Web . . . . . . . . . . . . . . . . . 102
Using electronic support services. . . . . . . . . . . . 103
Getting information by fax . . . . . . . . . . . . . . . . . 103
Getting help online . . . . . . . . . . . . . . . . . . . . . . . . 103
Getting help by telephone . . . . . . . . . . . . . . . . . . 104
Getting help around the world. . . . . . . . . . . . . . 105
Purchasing additional services . . . . . . . . . . . . . . . . 105
Enhanced PC support line. . . . . . . . . . . . . . . . . . 106
900-number operating system and hardware
support line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Network and server support line . . . . . . . . . . . . 106
Ordering support line services . . . . . . . . . . . . . . 107
Warranty and repair services . . . . . . . . . . . . . . . 107
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . 108
Appendix A. Product warranties and
notices . . . . . . . . . . . . . . . . . . . . . . . . . 109
Warranty Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
IBM Statement of Limited Warranty for United States,
iv
IBM xSeries 135: User’s Reference
Puerto Rico, and Canada (Part 1 - General Terms) 109
IBM Statement of Warranty Worldwide except
Canada, Puerto Rico, Turkey, United States (Part 1 –
General Terms) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Part 2 - Worldwide Country-Unique Terms . . . . . . 114
License Agreement for Warranted Programs . . . . . . . 118
International License Agreement for Non-Warranted
Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Part 1 — General Terms. . . . . . . . . . . . . . . . . . . . . . . 119
Transfer of Rights and Obligations. . . . . . . . . . . 119
Part 2 - Country-unique Terms. . . . . . . . . . . . . . . . . 121
Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Edition Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Processing date data . . . . . . . . . . . . . . . . . . . . . . . . . 124
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Important notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . 125
Federal Communications Commission (FCC)
Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Industry Canada Class A emission compliance
statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Australia and New Zealand Class A statement. . . 126
United Kingdom telecommunications safety
requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
European Union EMC Directive conformance
statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Taiwan electrical emission statement . . . . . . . . . . . 126
Japanese Voluntary Control Council for Interference
(VCCI) statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Safety Information
Before installing this product, read the Safety Information book.
Antes de instalar este produto, leia o Manual de Informações sobre Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs hæftet med sikkerhedsforskrifter, før du installerer dette produkt.
Lue Safety Information -kirjanen, ennen kuin asennat tämän tuotteen.
Avant de procéder à l'installation de ce produit, lisez le manuel Safety Information.
Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen.
Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące
Bezpieczeństwa.
Prima di installare questo prodotto, leggere l'opuscolo contenente le informazioni
sulla sicurezza.
© Copyright IBM Corp. 2000
v
Lees voordat u dit product installeert eerst het boekje met veiligheidsvoorschriften.
Les heftet om sikkerhetsinformasjon (Safety Information) før du installerer dette
produktet.
Antes de instalar este produto, leia o folheto Informações sobre Segurança.
Перед установкой продукта прочтите брошюру по технике безопасности
(Safety Information).
Pred inštaláciou tohto produktu si pre ítajte Informa nú brožúrku o bezpe nosti.
Preden namestite ta izdelek, preberite knjižico Varnostne informacije.
Antes de instalar este producto, lea la Información de Seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Installálás el tt olvassa el a Biztonsági el írások kézikönyvét !
vi
IBM xSeries 135: User’s Reference
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
•
Connect all power cords to a properly wired and grounded electrical outlet.
•
Connect to properly wired outlets any equipment that will be attached to this
product.
•
When possible, use one hand only to connect or disconnect signal cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless instructed
otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from
outlet.
3. Attach signal cables to
connectors.
4. Attach power cords to outlet.
5. Turn device ON.
3. Remove signal cables from
connectors.
4. Remove all cables from devices.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
Safety Information
vii
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
•
Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note
the following. Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
viii
IBM xSeries 135: User’s Reference
Statement 4
≥18 kg (39.7 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply
do not turn off the electrical current supplied to the device. The device also might
have more than one power cord. To remove all electrical current from the device,
ensure that all power cords are disconnected from the power source.
2
1
Safety Information
ix
Statement 6
CAUTION:
If you install a strain-relief bracket option over the end of the power cord that is
connected to the device, you must connect the other end of the power cord to an
easily accessible power source.
x
IBM xSeries 135: User’s Reference
Chapter 1. Introducing the xSeries 135 appliance server
Your IBM®
xSeries 135 appliance server is a one-U-high1 rack model server
for high-volume network transaction processing. This high-performance server is
ideally suited for networking environments that require superior microprocessor
performance, efficient memory management, flexibility, and reliable data storage.
If you have access to the World Wide Web, you can obtain up-to-date information
about your appliance server and other IBM server products at
http://www.ibm.com/eserver/xseries on the World Wide Web.
For service, assistance, or additional information on IBM Server Start Up Support and
the World Wide Web, see “Getting help, service, and information” on page 100.
Your server serial number and model number are located on the ID label located on
the right edge of the bezel on the server as shown in the illustration below. You will
need these numbers when you register your server with IBM.
ID label
1. Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or a "U". A one-U-high device is
1.75 inches tall.
© Copyright IBM Corp. 2000
1
Features and specifications
The following table provides a summary of the features and specifications for your
IBM xSeries 135 appliance server.
Microprocessor:
•
•
®
Size
®
Environment:
Intel Pentium III
microprocessor with MMX™
technology and SIMD
extensions
•
Height 43.69 mm (1.72 in.)
•
Depth: 653.29 mm (25.72 in.)
•
Width: 439.93 mm (17.32 in.)
256 KB level-2 cache
•
Weight: approximately 12.7 kg
(28 lb) when fully configured
Memory:
•
Standard: 256 MB
•
Type: 133 MHz, ECC,
SDRAM, registered DIMMs
•
Slots: 4 dual in-line
•
One Ultra160 SCSI controller
•
Two 10BASE-T/100BASE-TX
Intel Ethernet controllers
•
Two Universal Serial Bus (USB)
ports
•
Diskette: 1.44 MB
•
One serial port
•
CD-ROM: 24X IDE
•
•
SCSI hard disk drive
Two console ports (one in, one
out)
•
Two 33 MHz, 64-bit
Power supply:
Air temperature:
—
Server on: 10° to 35° C (50.0°
to 95.0° F). Altitude: 0 to 914
m (2998.7 ft.)
—
Server on: 10° to 32° C (50.0°
to 89.6º F). Altitude: 914 m
(2998.7 ft.) to 2133 m (6998.0
ft.)
—
Server off: 10° to 43° C (50.0°
to 109.4° F). Maximum
altitude: 2133 m (6998.0 ft.)
Integrated functions:
Drives standard:
PCI slots:
•
Acoustical noise emissions:
•
Sound power, idling: 6.1 bel
maximum
•
Sound power, operating: 6.2 bel
maximum
One 200 watt (115-230 V ac)
•
Humidity:
—
Server on: 8% to 80%
—
Server off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour
•
Minimum configuration: 273 Btu
(80 watts)
•
Maximum configuration: 751 Btu
(220 watts)
Video:
Electrical input:
•
S3 video controller (integrated
on system board)
•
Sine-wave input (50-60 Hz)
required
•
Compatible with SVGA
•
Input voltage low range:
•
8 MB SDRAM video memory
•
•
Table 1. Features and Specifications
2
IBM xSeries 135: User’s Reference
—
Minimum: 100 V ac
—
Maximum: 127 V ac
Input voltage high range:
—
Minimum: 200 V ac
—
Maximum: 240 V ac
Input kilovolt-amperes (kVA)
approximately:
—
Minimum: 0.08 kVA
—
Maximum: 0.22 kVA
Notices used in this book
This information product contains notices that relate to a specific topic. The Caution
and Danger notices also appear in the multilingual safety information provided on
the IBM xSeries Documentation CD that came with your product. Each safety notice is
numbered for easy reference to the corresponding notices in the safety information on
the IBM xSeries Documentation CD.
The following is a list of the notices and their definitions as used in this book:
•
Notes: These notices provide important tips, guidance, or advice.
•
Important: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
•
Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in
which damage could occur.
•
Caution: These notices indicate situations that can be potentially hazardous to
you. A caution notice is placed just before the description of a potentially
hazardous procedure step or situation.
•
Danger: These notices indicate situations that can be potentially lethal or
extremely hazardous to you. A danger notice is placed just before the
description of potentially lethal or extremely hazardous procedure step or
situation.
What your IBM xSeries 135 appliance server offers
The design of your appliance server takes advantage of advancements in data storage
and memory management. Your server combines:
•
Impressive performance
Your server comes with one microprocessor installed.
•
Large system memory
The memory controller provides error correcting code (ECC) support for up to
four industry standard PC133, 3.3 V, 168-pin, 8-byte, registered, synchronousdynamic-random access memory (SDRAM) dual in-line memory modules
(DIMMs).
•
Integrated network environment support
Your server comes with two Ethernet controllers on the system board. Each
Ethernet controller has an interface for connecting to 10-Mbps or 100-Mbps
networks. The server automatically selects between 10BASE-T and 100BASE-TX.
Each controller provides full-duplex (FDX) capability, which enables
simultaneous transmission and reception of data on the Ethernet local area
network (LAN).
•
IBM Recovery CD
The IBM Recovery CD that is included with your server provides programs to
help you recover the network operating system (NOS) and preinstalled
application programs. The Recovery program restores the preinstalled
application programs in the original configuration. For more information about
the Recovery CD, see “Chapter 4. Using the Recovery and Supplementary CDs,”
on page 31.
•
IBM Supplementary CD
The IBM Supplementary CD contains additional programs that you can install on
the appliance server. It also contains the program that is required to create a
Chapter 1. Introducing the xSeries 135 appliance server
3
recovery enablement diskette in case you need to recover preinstalled
application programs.
•
IBM Documentation CD
The IBM Documentation CD contains documentation with information about the
IBM xSeries 135 appliance server.
Reliability, availability, and serviceability features
Three of the most important features in server design are reliability, availability, and
serviceability (RAS). These factors help to ensure the integrity of the data stored on
your server, that your server is available when you want to use it, and that should a
failure occur, you can easily diagnose and repair the failure with minimal
inconvenience.
The following is an abbreviated list of the RAS features that your server supports.
•
Menu-driven setup, system configuration, RAID configuration, and diagnostic
programs
•
Power-on self-test (POST)
•
Predictive Failure Alerts (PFA)
•
Remote system problem-analysis support
•
Power and temperature monitoring
•
Hot-swap drive bays
•
Error codes and messages
•
System error logging
•
Upgradable BIOS and diagnostics
•
Automatic restart after a power failure
•
Parity checking on the PCI buses
•
CRC checking on the SCSI bus
•
Error checking and correcting (ECC) memory
•
Redundant Ethernet capabilities
•
Vital product data (VPD) on system board, and SCSI backplane
•
Customer support center 24 hours per day 7 days a week2
Setting up the hardware
To set up the hardware, mount the appliance server in your rack, connect the
appliance to your network, and then turn on the power to the appliance. For
instructions to mount the server in your rack, see the IBM xSeries 135 Appliance Server
Quick Setup Guide.
Server controls and indicators
This section identifies the controls and indicators on the front and the back of your
server.
2.Service availability will vary by country. Response time will vary depending on the number and nature of incoming calls.
4
IBM xSeries 135: User’s Reference
Front view
Power control
button
Power-on
light (green)
Select
button/indicator
(green)
System error
light (amber)
Reset
button
CD activity
light (green)
Diskette drive
activity light
(green)
Hard disk drive
status light (amber)
Diskette eject
button
CD eject button
Hard disk drive
activity light (green)
Power control button: Press this button to manually turn the server on or off.
Power-on light: This green LED lights and stays on when you turn on your server
and blinks when the server is in standby mode.
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might need to use a pen or the end of a straightened paper clip to press
the button.
Select button/indicator: The green LED on this button lights when the monitor,
keyboard, and mouse are logically connected to this server.
System error light:This amber LED lights when a system error occurs.
Diskette drive activity light: When this LED is on, it indicates that the diskette drive
is in use. Push this button to release a diskette from the drive.
Hard disk drive status light: Each of the hot-swap drives has a hard disk drive status
light. When this amber LED is on continuously, the drive has failed.
Hard disk drive activity light: Each of the hot-swap drives has a hard disk activity
light. When this green LED is flashing, the controller is accessing the drive.
CD-eject button: Push this button to release a CD from the drive.
CD-ROM drive activity light: When this light is on, it indicates that the CD-ROM
drive is in use.
Chapter 1. Introducing the xSeries 135 appliance server
5
Rear view
Ethernet 1 speed
indicator (green)
Ethernet 1 link
indicator (green)
Console Out port
Select light (green)
USB 2
Ethernet 2 link
Ethernet 2 speed indicator (green)
indicator (green)
Power-on light
(green)
Serial port
USB 1
Console In port
System error
light (amber)
Ethernet 1 speed indicator: This green LED lkights when the speed of the Ethernet
LAN that is connected to the Ethernet port 1 is 100Mbps.
Ethernet 1 link indicator: This green LED lights when there is an active link
connection on the 10BASE-T or 100BASE-TX interface for Ethernet port 1.
Select light: This green LED lights when the monitor, keyboard, and mouse are
logically connected to this server. This light duplicates the Select button LED on the
front of the server.
Console Out port: This port is used to connect the server to a keyboard, monitor, and
pointing device. It is also used to connect multiple servers together to share a single
keyboard, monitor, and pointing device.
Serial port: Signal cables for modems or other serial devices connect here to the 9-pin
serial port connector.
Console In port: This port is used to connect multiple servers together to share a
single keyboard, monitor, and pointing device.
Note:
Connecting multiple servers together to share input/output devices is not
supported.
USB port 1 and USB port 2: Signal cables for Universal Serial Bus (USB) 2 devices are
connected to the USB connector.
Note:
The addition of USB devices is not supported.
Ethernet 2 link indicator: This green LED lights when there is an active link
connection on the 10BASE-T or 100BASE-TX interface for Ethernet port 2.
Ethernet 2 speed indicator: This green LED lights when the speed of the Ethernet
LAN that is connected to the Ethernet port 2 is 100Mbps.
6
IBM xSeries 135: User’s Reference
Turning on the server
Complete the following steps to turn on the server:
1. Plug the power cord of your server into the power source.
Note:
Plugging the power cord into a power source might cause the server to
start automatically. This is an acceptable action.
2. Wait 30 seconds, and then press the power-control button on the front of the
server.
Turning off the server
Complete the following steps to turn off the server:
Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply
do not turn off the electrical current supplied to the device. The device also might
have more than one power cord. To remove all electrical current from the device,
ensure that all power cords are disconnected from the power source.
2
1
1. Refer to your operating system documentation for the proper procedure to shut
down the operating system.
Note:
Each operating system is different. Some will allow an immediate shut
down; others require an orderly pocedure.
2. Press the power control button on the front of the server. This puts the server in
standby mode.
3. Disconnect the server from the power source.
Note:
After you turn off the server, wait at least 5 seconds before you turn on
the server again.
Chapter 1. Introducing the xSeries 135 appliance server
7
8
IBM xSeries 135: User’s Reference
Chapter 2. Arranging your workspace
To get the most from your server, arrange both the equipment you use and your work
area to suit your needs and the kind of work you do. Your comfort is of foremost
importance, but light sources, air circulation, and the location of electrical outlets also
can affect the way you arrange your workspace.
Comfort
Although no single working position is ideal for everyone, here are a few guidelines
to help you find a position that suits you best.
Sitting in the same position for a long time can cause fatigue. A good chair can make a
big difference. The backrest and seat should adjust independently and provide good
support. The seat should have a curved front to relieve pressure on the thighs. Adjust
the seat so that your thighs are parallel to the floor and your feet are either flat on the
floor or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your wrists in
a neutral, comfortable position. Try to keep a light touch on the keyboard and your
hands and fingers relaxed. You can change the angle of the keyboard for maximum
comfort by adjusting the position of the keyboard feet.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the
monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 in.), and
position it so you can view it without having to twist your body. Also position other
equipment you use regularly, such as the telephone or a mouse, within easy reach.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Even reflected light from shiny surfaces can cause
annoying reflections on your monitor screen. Place the monitor at right angles to
windows and other light sources, when possible. Reduce overhead lighting, if
necessary, by turning off lights or using lower wattage bulbs. If you install the
monitor near a window, use curtains or blinds to block the sunlight. You might have
to adjust the Brightness and Contrast controls on the monitor as the room lighting
changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter
placed over the screen might be helpful. However, these filters might affect the clarity
of the image on the screen; try them only after you have tried all other methods of
reducing glare.
Dust buildup compounds problems that are associated with glare. Remember to clean
your monitor screen periodically using a soft cloth that is moistened with a
nonabrasive liquid glass cleaner.
© Copyright IBM Corp. 2000
9
Air circulation
Your server and monitor produce heat. Your server has one or more fans that pull in
fresh air and force out hot air. The monitor lets hot air escape through vents. Blocking
the air vents can cause overheating, which might result in a malfunction or damage.
Place the server and monitor so that nothing blocks the air vents; usually, 15 cm (6
inches) of air space is sufficient. Also, make sure that the vented air is not blowing on
someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of power cords and cables that connect
to the monitor, printer, and other devices might determine the final placement of your
server.
When arranging your workspace:
•
Avoid the use of extension cords. When possible, plug the server power cords
directly into electrical outlets.
•
Keep power cords and cables neatly routed away from walkways and other
areas where they might get kicked accidentally.
For more information about power cords, refer to the power cord information in this
on-line publication.
10
IBM xSeries 135: User’s Reference
Chapter 3. Configuring your server
The following configuration programs are provided with your server:
•
Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the basic input/output system
(BIOS) code that comes with your server. You can use this program to configure
serial port assignments, change interrupt request (IRQ) settings, change the
drive startup sequence, set the date and time, and set passwords.
•
SCSISelect Utility
With the built-in SCSISelect Utility program, you can configure the devices that
are attached to the integrated SCSI controller. Use this program to change
default values, resolve configuration conflicts, and perform a low-level format
on a SCSI hard disk drive.
•
PXE Boot Agent Utility
The Preboot eXecution Environment (PXE) Boot Agent Utility program is part of
the basic input/output system (BIOS) code that comes with your server. You can
use this program to change network boot protocols and boot order, to select
operating-system wake-up support, and to set menu wait times.
•
Appliance System Manager
Appliance System Manager enables the creation of a common set of software
administrative services that enables the delivery of solutions in a remotely
managed, unattended, closed hardware server. The main functions of this
software are as follows:
— The ability to remotely manage the appliance through the World Wide Web
— Web server
— Encryption software for use by the Web server (for HTTP-S sessions)
— DHCP-like services for discovering and configuring new appliances (IBM
Advanced Appliance Configuration Utility)
•
IBM Advanced Appliance Configuration Utility
The IBM Advanced Appliance Configuration Utility aids in setting up and
reconfiguring the network configuration on your appliance server. The
Advanced Appliance Configuration Utility agent, which is preinstalled on your
IBM xSeries appliance, works with the Advanced Appliance Configuration
Utility console to automatically detect the presence of appliances on the
network. When the appliance server is detected by the Advanced Appliance
Configuration Utility console, use the Advanced Appliance Configuration
Utility to set up and manage the network configuration of the appliance,
including assigning the IP address, default gateway, network mask, and domain
name sytem (DNS) server to be used by the appliance.
•
IBM Supplementary CD
The Supplementary CD includes software setup and installation tools that are
specifically designed for IBM servers. You can use this CD during the initial
installation of your server to configure the server hardware and simplify your
network operating system installation. The IBM Supplementary CD contains a
collection of application programs, which you can install after your server is up
and running. See “Chapter 4. Using the Recovery and Supplementary CDs,” on
page 31 for more detailed information.
© Copyright IBM Corp. 2000
11
Using the Configuration/Setup Utility program
This section provides the instructions needed to start the Configuration/Setup Utility
program and descriptions of the available menu choices.
Note:
Features of the Configuration/Setup Utility program are not accessible
through the network.You must attach a keyboard, mouse, and monitor to the
xSeries appliance server using a C2T device breakout cable (see “C2T device
breakout cable” on page 59) to use features of the Configuration/Setup Utility
program.
Starting the Configuration/Setup Utility program
To start the Configuration/Setup Utility program:
1. Turn on the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
Note:
If you have set both levels of passwords (user and administrator), you
must type the administrator password to access the full
Configuration/Setup Utility program menu.
3. Follow the instructions that appear on the screen.
Choices available from the Configuration/Setup main
menu
From the Configuration/Setup Utility program main menu, you can select settings
that you want to change. The Configuration/Setup Utility program main menu is
similar to the following:
Configuration/Setup Utility
• System Summary
• System Information
• Devices and I/O Ports
• Date and Time
• System Security
• Start Options
• Advanced Setup
• Error Logs
Save Settings
Restore Settings
Load Default Settings
Exit Setup
<F1> Help
<Esc> Exit
< ↑ > < ↓ > Move
<Enter> Select
Notes:
1. You can press F1 to display Help information for a selected menu item.
2. The choices on some menus might differ slightly, depending on the BIOS version
in your server.
12
IBM xSeries 135: User’s Reference
The following choices available from the main menu:
•
System Summary
Select this choice to display configuration information. This includes the type
and speed of the microprocessors and the amount of memory that is installed.
Changes that you make to configuration settings appear on this summary
screen. You cannot edit the fields.
This choice appears on both the full and limited Configuration/Setup Utility
program menus.
•
System Information
Select this choice to display information about your server. Changes that you
make on other menus might appear on this summary screen. You cannot edit
any fields. The System Information choice appears only on the full
Configuration/Setup Utility program main menu.
— Product Data
Select this choice to view system information, such as the machine type and
model, the server serial number, and the revision level or issue date of the
BIOS stored in the flash electronically erasable programmable ROM
(EEPROM).
— System Card Data
Select this choice to view vital product data (VPD) for some server
components.
•
Devices and I/O Ports
Select this choice to view or change the assignments for devices and
input/output ports. This choice appears only on the full Configuration/Setup
Utility program main menu.
You can use this choice to enable or disable the integrated SCSI and Ethernet
controllers.
— The default setting is Enable for all the controllers. If you select Disable, the
system will not configure the disabled device and the operating system will
not detect the device. (This is equivalent to unplugging the device.)
— If the on-board SCSI controller is disabled and no other storage-device
controller is installed, operating system startup cannot occur.
•
Date and Time
Select this choice to set the system date and time when the server is started. This
choice appears only on the full Configuration/Setup Utility program main
menu.
The system time is in a 24-hour format: hour:minute:second.
•
System Security
Select this choice to set passwords or a system owner’s name. This choice
appears only on the full Configuration/Setup Utility program main menu.
You can implement two levels of password protection:
— Power-on Password
Select this choice to set or change a power-on password. See “Using
passwords” on page 15 for more information.
— Administrator Password
Select this choice to set or change an administrator password.
Attention: If an administrator password is set and then forgotten, it cannot
be overridden or removed. You must replace the system board.
Chapter 3. Configuring your server
13
The administrator password provides access to all choices on the
Configuration/Setup Utility program main menu. You can set, change, or
delete both the administrator and power-on passwords, and allow a poweron password to be changed by the user.
See “Using passwords” on page 15 for more information.
•
Start Options
Select this choice to view or change the start options. This choice appears only
on the full Configuration/Setup Utility program main menu. Start options take
effect when you start your server.
The server uses a startup sequence to determine the device from which the
operating system loads. For example, you can define a startup sequence that
checks for a startable diskette in the diskette drive, then checks the hard disk
drive in bay 1, and then checks a network adapter.
If the Boot Fail Count choice is enabled, you must restart the system three times
to restore the system BIOS default settings. If this choice is disabled, the system
BIOS defaults can be restored only from the Configuration/Setup Utility
program main menu.
You can enable a virus-detection test that checks for changes in the master boot
record at startup.
•
Advanced Setup
Select this choice to change values for advanced hardware features, such as
cache control and PCI configuration. This choice appears only on the full
Configuration/Setup Utility program main menu.
A warning message appears above the choices on this menu to alert you that the
system might malfunction if these options are configured incorrectly. Follow the
instructions on the screen carefully.
— Processor Serial Number Access
Select this choice to identify if the microprocessor serial number in the
microprocessor is readable.
— System Partition Visibility
Select this choice to identify if the System Partition is visible. To make the
System Partition visible, set this value to Visible. To make the System
Partition invisible, set this value to Hidden.
— Core Chipset Control
Select this choice to modify settings that control features of the core chip set
on the system board.
Attention: Do not make changes here unless directed to do so by an IBM
authorized service representative.
— Cache Control
Select this choice to enable or disable the microprocessor cache. In addition,
you can set the microprocessor cache mode to write-back (WB) or writethrough (WT). Selecting write-back mode will provide the maximum system
performance.
— PCI Slot/Device Information
Select this choice to view and identify system resources that are used by PCI
devices. PCI devices automatically communicate with the server
configuration information. This usually results in automatic configuration of
a PCI device.
Attention: You must use the menu selections to save custom settings for the
PCI Slot/Device Information choice. The Save Settings, Restore Settings,
14
IBM xSeries 135: User’s Reference
and Load Default Settings choices on the main menu of the
Configuration/Setup Utility program do not save the PCI Slot/Device
Information settings.
You can use PCI Device Control to enable or disable the PCI slots from this
menu.
The default setting is Enable for all the PCI slots. If you select Disable, the
system will not configure the disabled device, and the operating system will
not detect the device. (This is equivalent to unplugging the device.)
— Memory Settings
Select this choice to manually disable or enable a bank of memory.
If a memory error is detected during POST or memory configuration, the
server can automatically disable the failing memory bank and continue
operating with reduced memory capacity. If this occurs, you must manually
enable the memory bank after the problem is corrected. Select Memory
Settings from the Advanced Setup menu, use the arrow keys to highlight
the bank that you want to enable; then, use the arrow keys to select Enable.
•
Error Logs
Select this choice to view or clear error logs.
— Select POST Error Log to view the three most recent error codes and
messages that the system generated during POST.
Select Clear Error Logs from the POST Error Log menu to clear the error log.
— Select System Event/Error Log to view the system event/error log. The
system event/error log contains all the system error and warning messages
that the system has generated. You can use the arrow keys to move between
pages in the system event/error log.
Select Clear Error Logs from the System Event/Error Log menu to clear the
error or event log.
•
Save Settings
Select this choice to save your customized settings.
•
Restore Settings
Select this choice to delete your changes and restore the previous settings.
•
Load Default Settins
Select this choice to cancel your changes and restore the factory settings.
•
Exit Setup
If you have made any changes, the program will prompt you to save the changes
or exit without saving the changes.
Using passwords
The System Security choice appears only on the full Configuration/Setup Utility
program menu. After you select this choice, you can implement two levels of
password protection: power-on password and administrator password.
Power-on password
After you set a power-on password, you can enable the unattended-start mode. This
locks the keyboard and mouse, but allows the system to start the operating system.
The keyboard and mouse remain locked until you type the correct password.
Note:
You must attach a keyboard, mouse, and monitor to the xSeries appliance
server using a C2T device breakout cable (see “C2T device breakout cable” on
Chapter 3. Configuring your server
15
page 59) to use features of the Configuration/Setup Utility program. Features
of the Configuration/Setup Utility program are not accessible through the
network.
You can use any combination of up to seven characters (A–Z, a–z, 0–9, and blanks) for
your power-on password. Keep a record of your password in a secure place. If you
forget the power-on password, you can regain access to the server through one of the
following methods:
•
If an administrator password is set, type the administrator password at the
power-on prompt. Start the Configuration/Setup Utility program and change
the power-on password.
•
Change the position of the password override jumper as described in “Setting
the password override switch”.
•
Remove the battery and then install the battery.
Setting the password override switch: The following illustration shows the location
of the password override switch, switch 8 of switch block 1, on the system board.
Switch block
(SW1)
1
2
OFF
3 4 5
6 7
8
To set the password override switch:
1. Review the information in “Safety information” on page 39.
2. Turn off the server and peripheral devices and disconnect all external cables and
power cords; then, remove the cover. See “Removing the cover” on page 44.
3. Toggle switch 8 on switch block 1 on the system board. This clears the power-on
password for one boot cycle.
Note:
This means that you can now start or power-up the server one time
without having to use the power-on password. But if you do not use the
Configuration/Setup Utility program to change or delete the password,
the next time you start the server the original power-on password will be
reinstated.
4. Connect the server to a power source, keyboard, monitor, and mouse.
5. Start the server.
Note:
16
You can now start the Configuration/Setup Utility program and either delete
the old or set a new power-on password.
IBM xSeries 135: User’s Reference
Administrator password
Select this choice to set an administrator password. The administrator password
provides access to all choices on the Configuration/Setup Utility main menu. You can
set, change, or delete both the administrator and power-on passwords, and allow a
power-on password to be changed by the user.
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must replace the system board.
The following table provides a summary of the password features.
Table 2. Power-on and administrator password features
Type of password
Power-on password
Administrator
password
Administrator and
power-on password
Results
•
Type the password to complete the system startup.
•
All choices are available on the Configuration/Setup Utility
program main menu.
•
No password is required to start the system.
•
Type the password to access the Configuration/Setup Utility
program.
•
All choices are available on the Configuration/Setup Utility
program main menu.
•
You can type either password to complete the system startup.
•
The administrator password provides access to all choices on
the Configuration/Setup Utility program main menu. You
can set, change, or delete both the administrator and poweron passwords, and allow a power-on password to be changed
by the user.
•
The power-on password provides access to a limited set of
choices on the Configuration/Setup Utility program main
menu. This limited access might include changing or deleting
the power-on password.
Using the SCSISelect Utility program
SCSISelect is a built-in, menu-driven configuration utility program that you can use
to:
•
View the default SCSI IDs
•
Locate and correct configuration conflicts
•
Perform a low-level format on a SCSI hard disk
The following sections provide the instructions needed to start the SCSISelect Utility
and descriptions of the available menu choices.
Starting the SCSISelect utility program
To start the SCSISelect utility program:
1. Turn on the server.
2. When the <<< Press <CTRL><A> for SCSISelect™ Utility! >>> prompt appears,
press Ctrl+A.
Chapter 3. Configuring your server
17
Note:
If an administrator password has been set, a prompt appears asking you
to type the password to start the SCSISelect Utility program.
3. Use the arrow keys to select a choice from the menu.
•
Press Esc to return to the previous menu.
•
Press F5 to switch between color and monochrome modes (if your monitor
permits).
4. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
Choices available from the SCSISelect menu
The following choices appear on the SCSISelect Utility menu:
•
Configure/View Host Adapter Settings
Select this choice to view or change the SCSI controller settings. To reset the SCSI
controller to its default values, press F6; then, follow the instructions that appear
on the screen.
You can view or change the following controller settings:
— Host Adapter SCSI ID
Select this choice to view the SCSI controller ID, normally 7.
— SCSI Parity Checking
Select this choice to view the assigned value of Enabled
— Host Adapter SCSI Termination
Select this choice to view the assigned value of Enabled.
— Boot Device Options
Select this choice to configure startable device parameters. Before you can
make updates, you must know the ID of the device whose parameters you
want to configure.
— SCSI Device Configuration
Select this choice to configure SCSI device parameters. Before you can make
updates, you must know the ID of the device whose parameters you want to
configure.
Note:
The Maximum Sync Transfer Rate represents the transfer rate for
Ultra SCSI devices.
–
The transfer rate for Ultra3 SCSI LVD devices is 160.0
–
The transfer rate for Ultra2 SCSI LVD devices is 80.0
–
The transfer rate for Fast SCSI devices is 20.0
— Advanced Configuration Options
Select this choice to view or change the settings for advanced configuration
options.
•
SCSI Disk Utilities
Select this choice to view the SCSI IDs that are assigned to each device or to
format a SCSI device.
To use the utility program, select a drive from the list. Read the screens carefully
before making a selection.
Note:
18
IBM xSeries 135: User’s Reference
If you press Ctrl+A before the selected drives are ready, an Unexpected
SCSI Command Failure screen might appear. Restart the server and
watch the SCSISelect messages as each drive spins up. After the drive
that you want to view or format starts up, press Ctrl+A.
Using the PXE boot agent utility program
The PXE boot agent is a built-in, menu-driven configuration utility program that you
can use to:
•
Change network startup (boot) protocols
•
Change startup (boot) order
•
Select whether to display a setup prompt
•
Set menu wait time
•
Select operating-system wake up support
Starting the PXE boot agent utility program
The following sections provide the instructions to start the PXE Boot Agent Utility
and descriptions of the available menu choices.
To start the PXE Boot Agent Utility program:
1. Turn on the server.
2. When the Initializing Intel (R) Boot Agent Version X.X.XX
PXE 2.0 Build XXX (WfM 2.0) prompt appears, press Ctrl+S.
Note:
By default you will have two seconds after the prompt appears on the
screen to press Ctrl+S.
3. Use the arrow keys or press Enter to select a choice from the menu.
•
Press Esc to return to the previous menu.
•
Press F4 to exit.
4. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
Choices available from the PXE boot agent
utility
The following choices appear on the PXE boot agent utility menu:
•
Network Boot Protocol
PXE is the default value for this menu item.
Note:
•
Do not change this value. There are no other supported network boot
protocols.
Boot Order
Select this choice to change the order in which startup devices are queried:
— Try local drives first, then network (default)
— Try network only
— Try local drives only
— Try network first, then local drives
•
Show setup prompt
Select this choice to either display the PXE setup prompt or disable it. Disable is
the default setting.
Chapter 3. Configuring your server
19
When this choice is enabled, the message Press Ctrl+S to enter the setup menu
appears on the screen under the initializing prompt.
•
Setup time wait menu
Select this choice and select one of the following options to set the amount of
time (in seconds) that the system pauses during initialization for a Ctrl+S input:
— 2 seconds (default)
— 3 seconds
— 5 seconds
— 8 seconds
•
Legacy OS wake up support
Select this choice select one of the following options to allow/disallow a nonWindows operating system to use the adapter remote wake-up capability.
— Disabled (default)
— Enabled
Using Appliance System Manager
Appliance System Manager is a program that you can use to configure and manage
the resources of the IBM xSeries 135 appliance server. For more information about this
application program, see the Appliance System Manager Administration Guide.
Appliance System Manager is accessed through a Web browser on a computer that
has network access to the appliance server. Appliance System Manager enables the
system administrator to change system settings and other configuration settings for
the appliance.
To access Appliance System Manager, do the following:
1. Open a browser on a computer that has network access to the appliance server.
2. Go to https://appliance_IP_address:1999 where appliance_IP_adress is the IP
address of the appliance. The appliance main page appears.
3. Click Appliance Administration.
4. Accept the new site certificate when prompted.
5. When prompted, type administrator for the user name and password for the
password. In the ASM Main Page, you can perform configuration tasks. See the
Appliance System Manager Administration Guide for more information about
configuring the appliance.
IBM Advanced Appliance Configuration Utility
The IBM Advanced Appliance Configuration Utility aids in setting up and
reconfiguring the network configuration on your IBM xSeries 135 appliance servers.
The Advanced Appliance Configuration Utility agent, which is preinstalled on your
IBM xSeries 135 appliance server, works with the Advanced Appliance Configuration
Utility console, a Java™-based application that is installed on a network-attached
system that will be used as a systems management console that enables automatic
detection of IBM xSeries appliance servers on the network. When the appliance server
is detected by the Advanced Appliance Configuration Utility console, use the
Advanced Appliance Configuration Utility to set up and manage the network
configuration of the appliance, including assigning the IP address, default gateway,
network mask, and DNS server to be used by the appliance. You can also use the
Advanced Appliance Configuration Utility to start Appliance System Manager,
enabling you to perform more advanced systems-management tasks.
20
IBM xSeries 135: User’s Reference
Notes:
1. The Advanced Appliance Configuration Utility configures and reports the
TCP/IP settings of the first adapter on each appliance server only. The first
adapter is typically the built-in Ethernet controller. Be sure to connect the built-in
Ethernet connector to the same physical network as your systems management
console.
2. The Advanced Appliance Configuration Utility must be running to configure
newly installed appliance servers automatically.
3. The system that is running the Advanced Appliance Configuration Utility console
automatically maintains a copy of its database (ServerConfiguration.dat) in the
Advanced Appliance Configuration Station installation directory. To remove
previous configuration data, close the Advanced Appliance Configuration Utility,
delete this file, and then restart the utility. This deletes all previously configured
families. However, the Advanced Appliance Configuration Utility will discover
connected appliance servers and their network settings.
The Advanced Appliance Configuration Utility agent
When your appliance is connected to your network, the Advanced Appliance
Configuration Utility agent automatically reports the MAC address for the appliance
(of the first NIC only), serial number, type of appliance, and whether DHCP in use by
the appliance. Furthermore, it will report the host name, primary IP address, subnet
mask, primary DNS address, and primary gateway address if these are configured on
the system.
The Advanced Appliance Configuration Utility agent is preinstalled on your IBM
xSeries appliance server.
Note:
The Advanced Appliance Configuration Utility agent periodically broadcasts
the appliance server IP settings. To prevent the service from broadcasting this
data periodically, stop the Advanced Appliance Configuration Utility service.
The IBM Advanced Appliance Configuration Utility
console
The Advanced Appliance Configuration Utility console is a Java application that you
install on one system in your network that will be used as a systems-management
console. For information on how to install the Advanced Appliance Configuration
Utility console, see “Using the Supplementary CD” on page 32.
Note:
Do not install the Advanced Appliance Configuration Utility console on more
than one systems-management console.
The Advanced Appliance Configuration Utility console enables you to:
•
Automatically discover appliance servers that run the Advanced Appliance
Configuration Utility agent and are attached to the same physical subnet as the
Advanced Appliance Configuration Utility console.
When you start the Advanced Appliance Configuration Utility console, it
automatically detects all appliance servers on your physical subnet that are
running the Advanced Appliance Configuration Utility agent.
•
Use a simple, GUI-based application to configure the network settings of the
appliance servers.
Use the Advanced Appliance Configuration Utility to assign IP addresses, DNS
and gateway server addresses, subnet masks, host names, and more.
•
Automatically group discovered appliances into function-specific families.
Chapter 3. Configuring your server
21
Appliances are added to a Family based on the appliance type. Appliances
running different operating systems but performing the same function appear in
the same family.
The Advanced Appliance Configuration Utility console is divided into two panes:
•
The Tree View pane
The Tree View pane on the left side of the Advanced Appliance Configuration
Utility console window presents a list of all discovered appliances and includes
any families that you have previously defined. The Tree View pane also includes
groups for appliances that do not fit any of the defined families, that were not
configured using the Advanced Appliance Configuration Utility, or that have IP
addresses that conflict with other devices on your network. When you click any
item in the Tree View, information about that item (and any that are nested
below that item in the tree view), appears in the Information pane.
•
The Information pane
The Information pane at the right side of the Advanced Appliance
Configuration Utility console window displays information about the item that
is currently selected in the Tree View pane. The information that appears in the
Information pane varies depending on the item that is selected. For example, if
you select the All Appliances item from the Tree View pane, the Information
pane displays configuration information (IP settings, host name, serial number,
and so on) about all of the xSeries appliances that have been discovered by the
Advanced Appliance Configuration Utility console. However, if you select a
family, the Information pane displays information about the family settings for
the selected family.
The Advanced Appliance Configuration Utility console also has the following menus:
•
File
Use the selections available from the File menu to import or export the
Advanced Appliance Configuration Utility console configuration data, to rescan
the network, or to exit from the program.
•
Family
Use the selections available from the Family menu to add or delete Families, or
to move families up or down in the Tree View pane.
•
Appliance
Use the selections available from the Appliance menu to remove a previously
discovered appliance from a family or group, and to add an appliance to the first
matching family in the tree view.
•
Help
Use the Help menu to display product information.
22
IBM xSeries 135: User’s Reference
Discovering appliances
Any appliance server that is running and is connected to the same subnet as the
system running the Advanced Appliance Configuration Utility console is
automatically discovered when you start the Advanced Appliance Configuration
Utility console. Discovered appliances appear in the Advanced Appliance
Configuration Utility console Tree View pane (the left pane of the Advanced
Appliance Configuration Utility console window). Each appliance appears in two
locations in the tree view:
•
In the tree view under All Appliances.
•
In one of the following portions of the tree view:
— In a family
If the discovered appliance fits the requirements of a family, it automatically
appears as part of a family.
Note:
If a discovered appliance fits the requirements of more than one
family, it is automatically added to the first appropriate family that
is listed in the tree view, starting from the top of the tree. For
information on how to move appliances between families, see
“Using families and groups in the tree view”.
— In the Orphaned Appliances group
If the discovered appliance does not fit a previously configured Family, it is
placed in the Orphaned Appliances group.
— In the Orphaned Externally Configured Appliances group
Appliances that are running the Advanced Appliance Configuration Utility
agent but have a network configuration that was not set by the Advanced
Appliance Configuration Utility agent or console will appear in the
Orphaned Externally Configured Appliances group. If an appliance is
contained in the Orphaned Externally Configured Appliances group, you
can use the Adopt By First Matching Family function to add it to a
previously defined family. For more information, see “Using the Adopt by
First Matching Family function” on page 26.
Using families and groups in the tree view
Families are important elements of the Advanced Appliance Configuration Utility.
They specify the parameters that the Advanced Appliance Configuration Utility uses
to automatically categorize discovered appliances and to configure them with the
appropriate network settings. Family rules are defined solely by appliance type or
purpose. Each family can contain only one type of appliance. The only way to
automatically apply predetermined network settings to newly installed and
discovered appliance servers is to create and use families.
Appliance servers that match the rules criteria for a family group can be automatically
configured to use predefined network settings. A family can be defined to
automatically assign IP settings (such as primary gateway and DNS server addresses,
assigning an IP address from a specified IP address range, and specifying a subnet
mask). Host names for discovered appliances can also be defined so that they are
allocated using either a prefix or serial number.
The Advanced Appliance Configuration Utility is not the only way to configure
network settings. For example, network settings can be configured using Appliance
System Manager or by attaching a keyboard and mouse to the appliance and using
Appliance System Manager on the server. If the appliance network settings have been
configured by a method other than using the Advanced Appliance Configuration
Utility, the appliance will be discovered by the Advanced Appliance Configuration
Utility and it will be added to an appropriate family, if one exists. Appliances that
Chapter 3. Configuring your server
23
have been configured using a method other than the Advanced Appliance
Configuration Utility and for which no appropriate family exists will appear in the
Orphaned Externally Configured Appliances group.
The Tree View pane contains the following items:
•
All Appliances
Every discovered appliance is listed in the tree view under All Appliances.
•
Families
The Families group in the Tree View pane shows all families that have been
defined, with appliance servers that have already been assigned to each family
nested beneath the family name in the tree view. Families are defined by
appliance purpose so all appliances that appear in a given family are of the same
type. If you select a family from the Tree View pane, a description of the family
and the rules that are used to define the selected family are displayed in the
Information pane. If you select an appliance server from a family in the Tree
View pane, the selected appliance network settings are displayed in the
Information pane.
The Advanced Appliance Configuration Utility automatically assigns one IP
address per appliance server, using available addresses within the range that is
defined in the family rules. When a Family IP address range has been exhausted,
the Advanced Appliance Configuration Utility automatically searches for other
families that have rules matching the appliance server that is being configured.
If a matching family with an available address is found, the server will
automatically be assigned to the family that has available IP addresses. This
enables you to define multiple families, each of which uses a range of
noncontiguous IP address ranges.
When an appliance is discovered on the network, the Advanced Appliance
Configuration Utility automatically searches all previously defined families,
starting with the first family listed in the families tree view and moving
downward. Appliances are automatically added to the first defined family that
matches the appliance purpose. Therefore, the order in which families appear is
important. To adjust this search order, right-click a family and then click Move
Up or Move Down to adjust its position within the families list.
•
Orphaned Appliances
Any discovered appliance servers that have been configured using the
Advanced Appliance Configuration Utility but do not meet the rules for any
existing family are automatically added to the Orphaned Appliances group.
•
Orphaned Externally Configured Appliances
Any discovered appliance server that has been configured without the
Advanced Appliance Configuration Utility tool and does not meet the rules for
any existing family is automatically added to the Orphaned Externally
Configured Appliances group. Appliance servers that are configured without
the Advanced Appliance Configuration Utility and that meet the rules for any
existing family are automatically added to the matching family. To add an
orphaned externally configured appliance to an appropriate family that was
created after the orphaned appliance was discovered, right-click the orphaned
appliance and click Adopt by First Matching Family. For more information, see
“Using the Adopt by First Matching Family function” on page 26.
Note:
24
IBM xSeries 135: User’s Reference
The Advanced Appliance Configuration Utility will not change
manually configured network settings of discovered appliance servers.
If the manually configured IP and subnet addresses fit an existing
family, the Advanced Appliance Configuration Utility will place that
appliance server into that family but will not change any other settings
(such as host name or DNS or gateway addresses).
•
Conflicting Network Addresses
Any discovered appliance server that has the same IP address as a previously
discovered appliance server will be listed in the Conflicting Network Addresses
group.
Creating a Family
To create a Family:
1. Click Create Family from the family menu.
The Advanced Appliance Configuration Utility Family Setup window appears.
2. Select the Appliance Family Rules.
The Appliance Family Rules determine what purpose an appliance must serve to
be included in the family. You can select one of the following values:
•
•
IBM xSeries 150
IBM xSeries 130 and 135
3. Specify a family name.
In the Family Name field, type a name that will be used for the family.
4. Specify network resources to be used by members of the family.
You can use the Advanced Appliance Configuration Utility to assign network
resources for members of the Family, or you can use a DHCP server to assign
network resources.
•
To use the Advanced Appliance Configuration Utility to assign network
resources, clear the Use DHCP check box and complete the following fields:
Min IP Address
The lowest IP address in a range of IP addresses that can be
assigned to an appliance that is a member of the family
Max IP Address
The highest IP address in a range of IP addresses that can be
assigned to an appliance that is a member of the family
Subnet Mask The subnet mask value that will be used by appliances that
are members of the family
Default Gateway
The IP address of the default gateway that will be used by
appliances that are members of this Family (optional)
DNS
•
The IP address of the Domain Name Server that will be used by
appliances that are members of the family (optional)
To use a DHCP server to assign network resources, select the Use DHCP
check box. This will enable a DHCP server on your network to assign an IP
address and subnet mask and to specify the default gateway address and
address of the Domain Name System (DNS) Server that will be used by
appliances that are members of this family.
5. Select a host name allocation type.
The host name allocation type enables you to automatically specify a specific host
name that members of this family will use. You can select one of the following
host name allocation types:
No Allocation
No preconfigured host name format will be assigned to appliances that
are members of this family.
Chapter 3. Configuring your server
25
Use Serial Number
The serial number of the discovered appliance will be used as a host
name for the appliance.
Use Prefix Name
A user-specified prefix, along with an incremental number for each
appliance, will be used for the host name of each appliance that is a
member of this family. Type the desired prefix in the Host Name Prefix
field.
6. Click OK to save the family.
Removing appliances from families
Use the Remove Appliance choice to delete an appliance from the Advanced
Appliance Configuration Utility console database. Removing an appliance that is no
longer in use enables the IP address that was assigned to the appliance to be allocated
to another appliance. You can also remove an appliance from a family and then rescan
the network to add it to an appropriate family that appears higher in the Tree View
pane.
To remove an appliance, right-click the appliance; then, click Remove Appliance from
the pop-up menu.
•
If the Advanced Appliance Configuration Utility is unable to communicate with
the selected appliance (because, for example, it has been removed from the
network or has failed), the appliance is removed immediately.
•
If the Advanced Appliance Configuration Utility is able to communicate with
the selected appliance, you will be asked to confirm removal of the appliance
before the appliance-removal task is completed. This helps prevent accidental
removal of an active and functional appliance.
Using the Adopt by First Matching Family
function
Use the Adopt by First Matching Family function to:
•
Add an Orphaned Externally Configured Appliance to an appropriate family.
Appliances that have been configured without using the Advanced Appliance
Configuration Utility and that do not meet the rules for any existing family are
automatically added to the Orphaned Externally Configured Appliances group.
If, after the orphaned appliance is discovered, you create a family that is
appropriate for the orphaned appliance, right-click the orphaned appliance and
click Adopt by First Matching Family to move the appliance from the
Orphaned Externally Configured Appliances group to the newly created family.
•
Move an appliance from one Family to another appropriate Family that occurs
higher in the list of previously defined Families. If there is more than one
appropriate Family for a newly discovered appliance, it automatically appears
in the first appropriate Family in the list of Families. If you want to move a
discovered appliance from one appropriate Family to another appropriate
Family:
1. Right-click the family to which you want the appliance moved.
2. Click Move Up in List to move the selected family up in the list of families.
3. Repeat steps 1 and 2 until the family that you want to add the appliance to
appears above the family that currently contains the appliance.
4. Right-click the appliance that you want to move to another family, and then
click Adopt by First Matching Family.
26
IBM xSeries 135: User’s Reference
Setting the initial Internet protocol (IP) address
You must set the initial IP address for the appliance server before you can perform
any other configuration procedure for the appliance. Be sure that you set the initial IP
address for only one appliance at a time on the physical network.
Note:
Before you logon, you need to have a valid IP address, netmask, host name,
domain name, gateway, and primary DNS server address for the appliance to
use in your IP network. If you do not have this information, contact your
network administrator.
There are four methods that you can use to set the initial IP address. These methods
are:
•
Using Appliance System Manager. See “Setting the initial IP address using
Appliance System Manager” for instructions.
•
Using the command line if a locally attached browser is not available. See
“Setting the initial IP address in a command line” on page 28 for instructions.
•
Using the IBM Advanced Appliance Configuration Utility. See “Setting the
initial IP address using the IBM Advanced Appliance Configuration Utility” on
page 28 for instructions.
•
Using a diskette. See “Setting the initial IP address using a diskette” on page 29
for instructions.
Setting the initial IP address using Appliance System
Manager
To set the initial IP address for the appliance, do the following:
1. Open a browser on a computer that is attached to the same physical network as
the appliance.
2. Disable the proxy settings for the browser.
3. Go to http://appliance_IP_address:3939 where appliance_IP_address is the IP
address that you want to assign the appliance.
4. Type administrator for the user ID and password for the password.
Notes:
a. The User Name and Password fields are case sensitive.
b. The user name and password are different from the root user.
5. Click Next. The ASM Configuration window appears, allowing you to change
the password for the root user.
6. Change the password for the root user.
a. Type a new password.
b. Type the password again.
c. Click Next. The ASM Configuration-Set Networking Parameters window
appears. Type the information for the following required fields and then click
Next:
•
Host Name
•
Domain Name
•
Gateway
•
IP Address (the IP address is already displayed, but you can change it to
a different address)
Chapter 3. Configuring your server
27
•
Netmask
•
Primary DNS Server (optional)
d. Click Next to make the changes take effect. A Machine rebooting message
appears. If the page does not load by itself in five minutes, click Refresh.
7. When prompted, type administrator for the user name and password for the
password. In the ASM Main Page, you can perform additional configuration
tasks.
See the Appliance System Manager Administration Guide for information about
additional configuration tasks.
Setting the initial IP address in a command line
A command line script is provided if a locally attached browser is not accessible. To
use this method of assigning the initial IP address, do the following:
1. Turn off the appliance server.
2. Attach a C2T device breakout cable to the appliance server Out connector. See
“C2T device breakout cable” on page 59 for details.
3. Attach a keyboard, mouse, and monitor to the C2T device breakout cable to the
C2T device breakout cable, or attach a serial terminal (VT100) to the serial port.
4. Turn on the appliance server.
5. Log in to the appliance server as the user root with the password of password.
6. Type /opt/CSM/scripts/setup.pl and press .
7. Respond to the questions as prompted.
8. Type Y and press Enter to restart the appliance when prompted.
Setting the initial IP address using the IBM Advanced
Appliance Configuration Utility
To set the initial IP address using the IBM Advanced Appliance Configuration Utility,
do the following:
1. Configure the IBM Advanced Appliance Configuration Utility with a scope that
includes the newly deployed appliance.
2. Start the IBM Advanced Appliance Configuration Utility with the configuration
and deploy the new appliance in the same subnet (the IBM Advanced Appliance
Configuration Utility does not work outside of the subnet of the appliance).
3. Select the appliance in the left pane and click Start Web Management. An initial
configuration page opens.
4. Complete the initial configuration of the appliance using the wizard. The
appliance restarts.
28
IBM xSeries 135: User’s Reference
Setting the initial IP address using a diskette
To set the initial IP address using a diskette, do the following:
1. Format a diskette using computer running DOS or Windows, or create a DOS file
system on the diskette if you are using some other computer.
2. Create a file in the root directory of the diskette called initsys.ini with an initial
configuration file containing the new IP address of the appliance.
The diskette can contain the following information:
•
Initial IP address
•
Host name of the appliance
•
IP address of gateway device (default route)
•
Network mask
•
IP address of primary DNS name server
•
System password
The following is an example configuration file:
IPaddress=10.1.1.1
Subnet=255.255.255.0
GatewayAddress=9.27.67.1
The configuration file contains only 7-bit standard ASCII characters. Lines
beginning with # are treated as comments. All blank spaces are ignored.
Keywords can appear in any order, and the keyword names are case-sensitive.
The following keywords are available:
Keyword
Purpose
Default value
IPaddress
Initial IP address
NetworkMask
Network mask
HostName
Fully-qualified host name
GatewayAddress
IP address of gateway device
NameServerAddress
IP address of primary DNS
name server
Password
System password
existing system password
Notes:
a. The only required parameter in the initial configuration file is the initial IP
address. The system password parameter default is password.
b. If any parameters other than the initial IP address are not specified, the
administrator must use the initial configuration wizard that is provided by
the Appliance System Manager to complete the initial configuration of the
appliance. Any values that are supplied in the file are automatically filled in
when using the wizard, so that you do not have to type them again.
3. Insert the diskette into the appliance and turn on the appliance.
Note:
The diskette must be in the appliance when the appliance is started for
the contents of the diskette to be read.
Chapter 3. Configuring your server
29
Changing default passwords
Passwords on new appliances are set to password. To change the passwords, do the
following:
•
If the root password has not been changed in the initial configuration page, click
Security/System Password in Appliance System Manager, and change the
password.
•
The default user is webroot with a password of password. Click Security/Manage
Users in Appliance System Manager, and change the default user password.
•
The default Appliance System Manager administrator ID is administrator with
a password of password. Click Security/Manage Administrators/Edit
Administrator in Appliance System Manager, and change the administrator
user password.
For greater security, create an Appliance System Manager administrator with a
different user ID and password. Then delete the original administrator user ID.
Important
Do not delete the original administrator ID until you have created a new
administrator ID that is valid.
30
IBM xSeries 135: User’s Reference
Chapter 4. Using the Recovery and Supplementary CDs
This chapter describes the applications that are included on the IBM xSeries 135
Supplementary and Recovery CDs and information about how and when you should
use them.
Using the recovery enablement diskette and Recovery CD
The Recovery CD is a startable CD that is used to recover the preinstalled programs on
your xSeries 135 appliance server. You must start your server using a recovery
enablement diskette to use the Recovery CD. You can create a recovery enablement
diskette using a utility on the Supplementary CD.
To create a recovery enablement diskette, do the following:
1. Insert the Supplementary CD into the CD-ROM drive of a remote computer
running Microsoft Windows 98, Windows NT, or Windows 2000.
2. Run \Recovery_Enablement_Disk\DiskCreator.exe.
3. Select either Reload or Reformat. The Reload option restores the original factoryinstalled programs and leaves the data partition (/home) unchanged. The
Reformat option erases all data on the hard disk of the appliance and makes no
attempt to save any information in any partition of the disk.
4. Select either to use a new diskette or an existing diskette. A warning message
appears. Click Yes or No.
5. Click Agree at the license agreement.
Important
The recovery enablement diskette enables the IBM xSeries 135 appliance server
to start from the CD-ROM drive. You will not be able to restore the preinstalled
programs from the Recovery CD without restarting the server using a recovery
enablement diskette.
The software can be reinstalled using the Recovery CD. The Recovery CD must be
accompanied by a recovery enablementdiskette.
To recover the preinstalled programs on your server:
1. Insert the recovery enablement diskette into the diskette drive and the Recovery
CD in the CD-ROM drive, and restart the server. The recovery process begins
automatically and the preinstalled programs are restored with the original
settings and configuration. After the preinstalled programs are restored, the
system restarts automatically and all final operating system configuration
changes are performed.
2. After the software has been reinstalled, the Recovery CD is ejected and the
appliance is restarted with the initial software and configuration.
3. Perform the initial setup procedures that are required to setup the the appliance
server. See “Setting the initial Internet protocol (IP) address” on page 27.
© Copyright IBM Corp. 2000
31
4. Finish restoring the software using the Application System Manager
administrative interfaces to do any of the following tasks:
•
Install any required software upgrades.
•
Restore the appliance configuration using backed up configuration
information.
•
Perform any other desired configuration and administrative actions to fully
restore the appliance.
•
Restore the appliance application data, if required.
5. Restart the appliance using the restored system and configuration.
Note:
Although data is not affected by recovering the preinstalled programs on
the appliance server when you use the Reload option, the data is not
accessible until a backed-up system configuration is restored to redefine
the system users who own the data. Store up-to-date configuration
backups on a different computer.
Using the Supplementary CD
The Supplementary CD contains copies of key software applications that are
preinstalled on your xSeries 135 appliance server. The following table lists the names
of the directories on the Supplementary CD and a description of the contents of the
directory.
Directory name
32
Contents
IBM Advanced Appliance
Configuration
IBM Advanced Appliance Configuration console and agent installation files.
The IBM Advanced Appliance Configuration agent is preinstalled as a
Windows Powered service on the xSeries 135. To install the Advanced
Appliance Configuration console, run setup.exe from the x:\IBM Advanced
Appliance Configuration directory, where x is the drive letter assigned to
your CD-ROM drive.
License
License information for the preinstalled IBM and non-IBM software
Recovery_Enablement_Disk
DiskCreator.exe and related files. See “Using the recovery enablement
diskette and Recovery CD” on page 31 for a description of how to use the
DiskCreator.exe utility to create a recovery enablementdiskette.
Sources
RPM packages of the source code of the open-source software that is
preinstalled on the xSeries 135 appliance server.
readme.txt
A text file that describes the contents of the Supplementary CD.
IBM xSeries 135: User’s Reference
Chapter 5. Installing options
This chapter provides reference instructions to help you in case you need to replace
parts of your server.
Important
Before you install an optional device in your appliance server, verify that IBM
supports that device on your model. You can view the list of supported devices
for your model at the following Web site: http://www.ibm.com/pc/compat
These instructions are provided to help you to replace parts if needed. Your
IBM xSeries 135 appliance server does not support the installation of additional
optional devices.
© Copyright IBM Corp. 2000
33
Major components of the IBM xSeries 135 appliance server
The following illustration shows the locations of major components in your server.
Clear shield
Clip
Air baffle
Terminator card
Heat sink
Memory module
Microprocessor
Fans
Light Path
Diagnostics
Hard disk drive
filler panel
Hard disk drive
34
IBM xSeries 135: User’s Reference
System board
The illustrations in the following sections show the components on the system board.
System board options connectors
The following illustration identifies the connectors on the system board.
Console (in)
port (U38)
Management port
(J53)
Serial port A
(J52)
Serial port B
USB 1
port (J13)
USB 2
port (J15)
Console (out)
port (U61)
(J51)
Ethernet
ports (J1)
PCI slot 2
64 bit
33 MHz (J23)
PCI slot 1
64 bit
33 MHz (J10)
BIOS code
page jumper
(J19)
Primary IDE
(J7)
DIMM 4
(J47)
Switch block
(SW1)
DIMM 3
(J41)
Battery
Secondary
IDE (J2)
SCSI signal
(J4)
DIMM 2
(J34)
Power (J3)
DIMM 1
(J32)
Power (J6)
Diskette (J11)
Microprocessor 2
(U79)
SCSI hard disk
drive power (J8)
Microprocessor 1
(U47)
Fan 1 (J12)
Operator
information
panel (J43)
Fan 2 (J14)
Fan 5 (J35)
Fan 6 (J38)
Fan 3 (J22)
CD Power (J17)
Fan 4 (J24)
System board jumper blocks
Any jumper blocks on the system board that are not shown in the illustration are
reserved. For typical operation of the system, no jumpers should be installed on any
of the jumper blocks. See “Recovering BIOS” on page 88 for information about the
Flash ROM page-swap jumper.
Chapter 5. Installing options
35
System board switch block
The switch block contains microswitches 1–8. As pictured in this illustration, switch 1
is at the top of the switch block, and switch 8 is at the bottom. For a more information
about this switch block see “Setting the password override switch” on page 16.
The following table describes the function for each switch.
Table 3. Switches 1-8
Switch
number
Switch
description
1
Reserved.
2
Reserved.
3
Reserved.
4
Reserved.
5
Reserved. The default setting is Off (disabled).
6
Reserved. The default setting is Off.
7
Reserved. The default setting is Off.
8
Bypass power-on password.
When toggled to the opposite position, bypasses the power-on password,
if one is set. Refer to “Setting the password override switch” on page 16.
36
IBM xSeries 135: User’s Reference
System board LEDs
The following illustration identifies the LEDs on the system board.
Light Path
Diagnostics circuit
verification LED
PCI
MEM
PS
Light Path
Diagnostics
panel
SP
FAN VRM
Light
Path
TEMP CPU
Power-on
indicator
(CR47)
Light Path
Diagnostics
button
DIMM 1
failure
(CR 38)
DIMM 2
failure
(CR 39)
DIMM 3
failure
(CR 46)
Fan 1
failure
(CR15)
DIMM 4
failure
(CR 54)
Fan 2
failure
(CR17)
Fan 6
failure (CR48)
Microprocessor 2
failure (CR53)
Fan 4
failure (CR33)
Fan 5
failure (CR40)
Microprocessor 1
failure (CR26)
Fan 3
failure (CR31)
Before you begin
Before you begin to install options in your server, read the following information:
•
Become familiar with the safety and handling guidelines specified under
“Handling static-sensitive devices” on page 38, and read the safety statements in
"Safety information," beginning on page 39. These guidelines will help you
work safely while working with your server or options.
•
Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and any other options that you intend to install.
•
Back up all important data before you make changes to disk drives.
•
Have a small, flat-blade screwdriver available.
•
For a list of supported options for your server, refer to
http://www.ibm.com/pc/us/compat on the World Wide Web.
•
For your convenience during setup and service you might want to have a
location separate from the network where you can temporarily connect the
server to a power source (using a separate power cord), keyboard, monitor, and
mouse (using a separate C2T device breakout cable).
Chapter 5. Installing options
37
System reliability considerations
To help ensure proper cooling and system reliability, make sure that:
•
Each of the drive bays has either a drive or a filler panel installed.
•
The cover is in place during operation or is removed for no longer than 30
minutes while the server is operating.
•
There is space around the server to enable the server cooling system to work
properly. Leave approximately 127 mm (5 in.) of space around the front and rear
of the server.
•
Cables for optional adapters are routed according to the instructions that are
provided with the adapters.
•
A failed fan is replaced within 48 hours.
Working inside a server with power on
Your server is designed to operate safely while turned on with the cover removed.
Follow these guidelines when you work inside a server that is turned on:
•
Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before
working inside the server; do not wear cuff links while you are working inside
the server.
•
Do not allow your necktie or scarf to hang inside the server.
•
Remove jewelry, such as bracelets, rings, necklaces, and loose-fitting wrist
watches.
•
Remove items from your shirt pocket (such as pens or pencils) that could fall
into the server as you lean over it.
•
Take care to avoid dropping any metallic objects, such as paper clips, hair pins,
or screws, into the server.
Handling static-sensitive devices
Attention: Static electricity can damage electronic devices and your system. To
avoid damage, keep static-sensitive devices in their static-protective bag until you are
ready to install them.
To reduce the possibility of electrostatic discharge, observe the following precautions:
38
•
Limit your movement. Movement can cause static electricity to build up around
you.
•
Handle the device carefully, holding it by its edges or its frame.
•
Do not touch solder joints, pins, or exposed printed circuitry.
•
Do not leave the device where others can handle and possibly damage the
device.
•
While the device is still in its static-protective bag, touch it to an unpainted metal
part of the system unit for at least two seconds. (This drains static electricity
from the package and from your body).
•
Remove the device from its package and install it directly into your system unit
without setting it down. If it is necessary to set the device down, place it on its
static-protective bag. (If your device is an adapter, place it component side up).
Do not place the device on your system unit cover or on a metal table.
•
Take additional care when handling devices during cold weather because
heating reduces indoor humidity and increases static electricity.
IBM xSeries 135: User’s Reference
Safety information
Before installing this product, read the Safety Information book.
Antes de instalar este produto, leia o Manual de Informações sobre Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs hæftet med sikkerhedsforskrifter, før du installerer dette produkt.
Lue Safety Information -kirjanen, ennen kuin asennat tämän tuotteen.
Avant de procéder à l'installation de ce produit, lisez le manuel Safety Information.
Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen.
Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące
Bezpieczeństwa.
Prima di installare questo prodotto, leggere l'opuscolo contenente le informazioni
sulla sicurezza.
Lees voordat u dit product installeert eerst het boekje met veiligheidsvoorschriften.
Chapter 5. Installing options
39
Les heftet om sikkerhetsinformasjon (Safety Information) før du installerer dette
produktet.
Antes de instalar este produto, leia o folheto Informações sobre Segurança.
Перед установкой продукта прочтите брошюру по технике безопасности
(Safety Information).
Pred inštaláciou tohto produktu si pre ítajte Informa nú brožúrku o bezpe nosti.
Preden namestite ta izdelek, preberite knjižico Varnostne informacije.
Antes de instalar este producto, lea la Información de Seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Installálás el tt olvassa el a Biztonsági el írások kézikönyvét !
40
IBM xSeries 135: User’s Reference
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
•
Connect all power cords to a properly wired and grounded electrical outlet.
•
Connect to properly wired outlets any equipment that will be attached to this
product.
•
When possible, use one hand only to connect or disconnect signal cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless instructed
otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
Chapter 5. Installing options
41
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
•
Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note
the following. Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
42
IBM xSeries 135: User’s Reference
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
` Laser de Classe 1
Appareil A
Statement 4
≥18 kg (37 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply
do not turn off the electrical current supplied to the device. The device also might
have more than one power cord. To remove all electrical current from the device,
ensure that all power cords are disconnected from the power source.
2
1
Chapter 5. Installing options
43
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label
attached.
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these components.
If you suspect a problem with one of these parts, contact a service technician.
Removing the cover
The following information describes how to remove the cover.
Cover release
lever
Screws
Complete the following steps to remove the server cover:
1. Review the information in “Safety information” on page 39 and “Working inside a
server with power on” on page 38.
2. Turn off the server and all attached devices, and disconnect all external cables and
power cords.
3. Remove the server from the rack.
4. Remove the two screws from the rear of the server.
5. Pull out on the cover-release lever at the back of the server, to release the cover.
6. Slide the cover back, then up and off the server.
Attention: For proper cooling and airflow, replace the cover before turning on the
server. Operating the server for extended periods of time (over 30 minutes) with
the cover removed might damage server components.
44
IBM xSeries 135: User’s Reference
7. Remove the clear shield that covers the inside of the server.
Note:
It is not necessary to remove the shield when you are installing memory
modules or installing an adapter in a PCI slot.
Working with adapters
Your server comes with two peripheral component interconnect (PCI) adapter slots on
the system board with riser cards installed in them.
Attention: Your server also comes with an integrated video controller on the system
board. When you install a video adapter in a PCI slot, the server BIOS automatically
disables the integrated video controller. This enables the video adapter in the PCI slot
to control the video functions for your monitor.
The following illustration shows the location of the 33 MHz PCI expansion slots on
the system board.
Note:
The illustrations in this document might differ slightly from your hardware.
PCI slot 2
64 bit
33 MHz (J23)
PCI slot 1
64 bit
33 MHz (J10)
Chapter 5. Installing options
45
Adapter considerations
Before you install adapters, review the following:
•
Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this chapter. If you need to change
the switch settings or jumper settings on your adapter, follow the instructions
that come with the adapter.
•
You can install 32-bit or 64-bit full-length or half-length adapters in the
expansion slots. Full-length adapters are installed in slot 1; half-length adapters
are installed in either slot 1 or 2.
•
Your server supports 5.0V and universal PCI adapters; it does not support 3.3V
only adapters.
•
Your server uses a rotational interrupt technique to configure PCI adapters.
Because of this technique, you can install PCI adapters that currently do not
support sharing of PCI interrupts.
•
PCI slots 1 and 2 and the integrated SCSI controller are on PCI bus B; the system
board and all other integrated devices are on PCI bus A.
Note:
•
PCI bus A = bus 0; PCI bus B = bus 1.
The system scans PCI slots 1 and 2 to assign system resources. By default the
system starts (boots) dystem SCSI devices first, then PCI devices.
Note:
To change the boot precedence, start the Configuration/Setup Utility,
select Start Options from the main menu; then, select the PCI SCSI
adapter boot option.
Installing an adapter
Complete the following steps to install an adapter:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, refer to
“Handling static-sensitive devices” on page 38.
1. Review the information in “Safety information” on page 39.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server from the rack
and remove the cover as shown. For more information, see “Removing the cover”
on page 44 for instructions.
Cover release
lever
46
IBM xSeries 135: User’s Reference
Screws
4. Remove the expansion-slot clip that holds the expansion-slot cover in place by
sliding it upward and off the frame of the server.
Expansion
slot clip
Adapter
card
Retention
latch
Tab
Expansion
slot cover
Expansion
slot
5. Remove the expansion-slot cover.
6. See the documentation that comes with your adapter for any cabling instructions.
Attention: Route adapter cables before you install the adapter.
7. Set any jumpers or switches as described by the adapter manufacturer.
8. Install the adapter:
Note:
When installing an adapter into slot 2, skip steps a and d.
a. Open the adapter-retention latch by pushing the blue tab to release it. Then
push the latch up to the full open position.
b. Carefully grasp the adapter by its top edge or upper corners, and align it with
the connector on the PCI riser card.
c. Press the adapter firmly into the riser-card connector.
Attention: When you install an adapter, be sure that the adapter is correctly
seated in the riser-card connector before you turn on the server. Improperly
seated adapters might cause damage to the system board, the riser card, or
the adapter.
d. Push down on the blue adapter-retention latch until it clicks into place,
securing the adapter.
e. Replace the expansion-slot clip by sliding it down until it latches into place
and holds the adapter securely.
9. Connect the internal cables to the adapter.
Attention: Route cables so that they do not block the flow of air from the fans.
Chapter 5. Installing options
47
Note:
When installing a ServeRAID adapter, remove the cable from the SCSI
connector (J4) on the system board and attach it to the ServeRAID
adapter.
ServeRAID
adapter card
Extra cable
length
SCSI connector
(J4)
10. Replace the cover on the server; then, reinstall the server in the rack and connect
all external cables. For more information see “Installing the cover” on page 56 for
instructions.
11. Turn on the server.
Hard disk drives
Your server supports two, 26 mm (1 in.) slim 3.5-inch low voltage differential (LVD)
hard disk drives.
Note:
You can hot-swap a hard disk drive only if a ServeRAID adapter that is
configured as RAID 1 is installed in your system. If you use any other
ServeRAID or SCSI configuration, you cannot hot-swap the hard disk drive.
Each hard disk drive tray has a status light and an activity light on the upper-right
corner of the tray (see “Major components of the IBM xSeries 135 appliance server” on
page 34 for the location of the status and activity indicators). These lights show when
there is drive activity or, in some cases, when there is a problem with your hard disk
drive.
•
The drive must be a low voltage differential (LVD) drive, and have a single
connector attached (SCA) connector.
•
The hard disk drive bays connect to a SCSI backplane. This backplane is the
printed circuit board behind the bay and is connected to J4 on the system board.
•
The backplane controls the SCSI IDs for the hard disk drives.
Pre installation steps
Before you install a hard disk drive, review the following:
48
•
Inspect the drive tray for any signs of damage.
•
Ensure that the drive is installed properly in the tray.
•
To maintain proper system cooling, do not operate the server for more than two
minutes without either a drive or a filler panel installed in each bay.
•
Review the information in “Safety information” on page 39 and “Handling
static-sensitive devices” on page 38.
IBM xSeries 135: User’s Reference
•
Check the instructions that come with the drive for more information about
installing your drive.
Installing or replacing a hard disk drive
Refer to the following illustration to install a hard disk drive.
Note:
The illustrations in this document might differ slightly from your hardware.
Slim filler
Filler panel
Hard disk drive
Drive tray
Drive tray handle
(in open position)
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, refer to
“Handling static-sensitive devices” on page 38.
Complete the following steps to install or replace a hard disk drive:
1. Review the information in “Safety information” on page 39.
2. If you are installing a non-hot-swap disk drive, turn off the server and all attached
devices.
3. Remove the filler panel or defective hard drive from one of the hard disk drive
bays.
4. Install the new hard disk drive in the drive bay:
a. Ensure that the tray handle is open (that is, perpendicular to the drive).
b. Align the rails on the drive assembly with the guide rails in the drive bay.
c. Gently push the drive assembly into the bay until the drive connects to the
backplane.
d. Push the tray handle toward the closed position until it locks the drive in
place.
5. If you are installing a non-hot-swap disk drive, connect the external cables and
power cords; then, turn on the server.
6. Check the hard disk drive status indicators to verify that the hard disk drives are
operating properly. (See “Major components of the IBM xSeries 135 appliance
server” on page 34 for the location of the status indicators.)
•
If the amber light is on continuously, the drive has failed.
•
If the green light flashes slowly (one flash per second), the drive is being
rebuilt.
•
If the green light flashes rapidly (three flashes per second), the controller is
identifying the drive.
Chapter 5. Installing options
49
Memory
Adding memory to your server is an easy way to improve system performance. You
can increase the amount of memory in your server by installing options called
memory-module kits. Each kit contains one industry-standard, dual-in-line memory
module (DIMM). Your server uses a noninterleaved memory configuration, which
enables you to add, remove, or replace one DIMM at a time. In an interleaved system
you would have to add, remove, or replace memory in sets.
Your server comes with a dual in-line memory module (DIMM) installed on the
system board in DIMM connector 1.
Complete the following steps to install a DIMM:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, refer to
“Handling static-sensitive devices” on page 38.
1. Review the information in “Safety information” on page 39.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server from the rack
and remove the cover. For more information see “Removing the cover” on page
44 for instructions.
4. If necessary, remove the PCI card in slot 2 for easier access to the DIMM
connectors.
5. Touch the static-protective bag containing the DIMM to any unpainted metal
surface on the server. Then, remove the DIMM from the package.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, handle the clips gently.
50
IBM xSeries 135: User’s Reference
6. Install the DIMM in the connector.
Attention: To prevent damage to the DIMM connectors, do not force the memory
module into the connector.
a. Turn the DIMM so that the index slots align correctly with the connector.
Note:
The DIMM has two index slots, one in the center and the other on the
left half of the DIMM connector edge.
b. Insert the DIMM into the connector by pressing on both corners of the DIMM
at the same time. Be sure to press straight into the connector.
c. When installing a memory module, be sure that no gap exists between the
DIMM and the retaining clips. If a gap does exist between the memory
module and the retaining clips, remove the DIMM; then, reinsert the DIMM
properly.
Connector 1
Connector 2
Connector 3
Connector 4
Note:
If you have other options to install, install them now.
7. Replace the cover on the server; then, reinstall the server in the rack and connect
all external cables. For more information, see “Installing the cover” on page 56 for
instructions.
8. Turn on the server.
Note:
When you restart the server, the system displays a message indicating
that the memory configuration has changed.
•
If you just replaced a failed DIMM, you must start the
Configuration/Setup Utility program, select Advanced Setup,
select Memory Settings, highlight the connector or bank of
connectors that you want to enable, and then select Enable.
•
In some memory configurations, the 3-3-3 beep code might sound
during POST, followed by a blank display screen. If this occurs and
the Boot Fail Count feature in the Start Options of the
Configuration/Setup Utility is set to Enabled (its default setting),
you must restart the server three times to force the system BIOS to
reset the memory connector or bank of connectors from Disabled to
Enabled.
Chapter 5. Installing options
51
Microprocessor
Your server comes with one microprocessor installed on the system board.
Notes:
1. Before you install a microprocessor, review the documentation that comes with
the microprocessor, so that you can determine whether you need to update the
server basic input/output system (BIOS). The latest level of BIOS for your server
is available through the World Wide Web. Refer to “Getting help, service, and
information” on page 100 for the appropriate World Wide Web addresses.
2. The microprocessor is installed in microprocessor connector 1, which is the
microprocessor connector closer to the DIMM connectors.
Note:
If you need to replace an existing microprocessor, call for service.
Complete the following steps to install a microprocessor:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, refer
to“Handling static-sensitive devices” on page 38.
1. Review the information in “Safety information” on page 39.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server from the rack
and remove the cover. For more information see “Removing the cover” on page
44 for instructions.
4. Remove the clear shield from the server and store it in a safe place.
5. Lift up the microprocessor release lever and remove the terminator card from the
microprocessor connector. (After you remove the new microprocessor from the
static-protective bag, place the terminator card in the bag and store it in a safe
place. If you ever remove the microprocessor and do not replace the
microprocessor, you will need to install the terminator card again.).
Terminator
card
Microprocessor
release lever
Microprocessor
connector
Rear of server
52
IBM xSeries 135: User’s Reference
6. Install the microprocessor:
a. Touch the static-protective bag containing the new microprocessor to any
unpainted metal surface on the server; then, remove the microprocessor from
the package.
b. Orient the microprocessor over the microprocessor connector as shown in the
following illustration. Carefully press the microprocessor into the connector.
Attention: To avoid bending the pins on the microprocessor, do not use excessive
force when pressing it into the connector.
Microprocessor
orientation indicator
Microprocessor
release lever
Microprocessor
Microprocessor
connector
Rear of server
7. Push the microprocessor release lever down to lock the microprocessor in place.
Chapter 5. Installing options
53
8. Install the heat sink on the microprocessor:
a. Peel the plastic protective strip off the bottom of the heat sink. Make sure
that the square of thermal material is still on the bottom of the heat sink.
b. Align and place the heat sink on top of the microprocessor.
Note:
Locate the slot in the channel of the heat sink. Orient the heat sink so
that the slot will be at the rear of the server.
c. Align and place the clip over the heat sink; then, snap the clip into place over
the heat sink with the heat-sink release lever in the up position.
Note:
If you remove the microprocessor later, remember to install the
terminator card in the appropriate microprocessor connector.
d. Press the heat sink release lever down into the locked position when the clip
is in place.
Slot
Heat sink release
lever
Clip
Heat sink
Top view of
heat sink
Microprocessor
Terminator card
9. Replace the clear shield.
Note:
If you need to replace an existing microprocessor, call for service.
10. Replace the cover on the server; then, reinstall the server in the rack and connect
all external cables. For more information, see “Installing the cover” on page 56 for
instructions.
11. Start the server and run the Configuration/Setup Utility program.
54
IBM xSeries 135: User’s Reference
Fan assembly replacement
Your server comes with six replaceable fans.
Attention: Replace a fan that has failed within 48 hours to help ensure proper
cooling.
The following illustration shows the replacement of a fan.
Air flow
Complete the following steps to replace the fan assembly:
1. Review the information in “Safety information” on page 39.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server from the rack
and remove the cover. For more information, see “Removing the cover” on page
44 for instructions.
4. Determine which fan to replace by checking the LED at each fan; a lit LED
indicates the fan to replace.
5. Remove the fan from the server:
a. Disconnect the fan cable from the system board.
b. Lift the fan away from the server.
6. Orient the fan so that the airflow arrow on the side of the fan is facing or pointing
toward the rear of the server.
Note:
Proper airflow is from the front to the rear of the server.
7. Push the replacement fan assembly into the server until it clicks into place.
8. Connect the fan cable to the system board.
9. Replace the cover on the server; then, reinstall the server in the rack and connect
all external cables. For more information, see “Installing the cover” on page 56 for
instructions.
10. Start up the system. The system error light will either remain on or turn off. If the
system error light remains on, you will have to turn off the server to perform
further troubleshooting.
Chapter 5. Installing options
55
Installing the cover
The following information describes the cover installation procedure.
Screws
Complete the following to install the server cover:
1. Clear any cables that might impede the replacement of the clear shield or the
cover.
2. Install the clear shield, if it was removed.
3. Install the cover by placing it into position and sliding it forward. Make sure that
the cover engages the tabs at the front and rear of the server.
Important
Before sliding the cover forward, make sure that all of the tabs on the cover
will engage the ledge at the front of the server properly. If all the tabs do not
engage the ledge properly, it will be extremely difficult to remove the cover
later.
4. Install the screws and secure the cover as shown.
5. Reinstall the server in the rack.
6. Reconnect the power cord and all external cables to the server, then plug the
power cords into electrical outlets.
56
IBM xSeries 135: User’s Reference
I/O connector locations and ports
The following illustration shows the input/output connectors (ports) that are
supported and the expansion slots on the rear of the server.
Ethernet 1
PCI slot 1
PCI slot 2
USB 2
Ethernet 2
USB 1
Console Out
port
Console In
port
Serial port
This section provides information about the input/output (I/O) ports on your server.
These ports include the following:
•
Serial port
•
Universal Serial Bus (USB) ports
•
Console ports
•
Ethernet ports
Serial port
Your server has one standard serial port. Some application programs require specific
ports, and some modems function properly only at certain communication port
addresses. You might need to use the Configuration/Setup Utility program to change
communication port address assignments to prevent or resolve address conflicts. This
serial port is also manually configurable from inside the server. The following table
lists the function of each of the connectors that can be used to manually configure the
serial port. You will also need to refer to the figure in “System board options
connectors” on page 35.
Table 4. Serial port connectors on the system board
Connectors
Port
Description
J52
Serial port A
Default connection. Used by the operating system. Modem
can be connected so that the system can dial out during
problems.
J51
Serial port B
Used by the operating system only.
Chapter 5. Installing options
57
Viewing or changing the serial-port assignments
To view or change the serial-port assignments:
1. Restart the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. From the main menu, select Devices and I/O Ports; then, press Enter.
Note:
The Devices and I/O Ports choice appears only on the full configuration
menu. If you set two levels of passwords, you must type the
administrator password to access the full configuration menu.
4. Select the serial port; then, use the arrow keys to advance through the available
settings.
5. Select Save Settings; then, select Exit Setup to exit from the Configuration/Setup
Utility main menu.
Serial-port connector
The following table shows the pin-number assignments for the 9-pin, male D-shell
serial-port connector on the rear of your server. These pin-number assignments
conform to the industry standard.
5
1
6
9
Table 5. Serial-port connectors pin-number assignments
Pin
Signal
Pin
Signal
1
Data carrier detect
6
Data set ready
2
Receive data
7
Request to send
3
Transmit data
8
Clear to send
4
Data terminal ready
9
Ring indicator
5
Signal ground
Universal Serial Bus ports
Your server has two Universal Serial Bus (USB) ports, which are configured
automatically. USB is a serial interface standard for telephony and multimedia
devices. It uses Plug and Play technology to determine the type of device that is
attached to the connector.
USB cables and hubs
You need a 4-pin cable to connect devices to USB 1 or USB 2. If you plan to attach
more than two USB devices, you must use a hub to connect the devices. The hub
provides multiple connectors for attaching additional external USB devices.
USB technology provides up to 12 megabits-per-second (Mbps) speed with a
maximum of 127 external devices and a maximum signal distance of five meters (16
ft.) per segment.
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IBM xSeries 135: User’s Reference
USB-port connectors
Each USB port has an external connector on the rear of the server for attaching USB
compatible devices.
The following table shows the pin-number assignments for the USB-port connectors
on the rear of your server.
Table 6. USB-port connector pin-number assignments
Pin
Signal
1
VCC
2
-Data
3
+Data
4
Ground
Console ports
There are two console ports on the rear of your server labeled In and Out. These ports
are used to create a console communications chain between servers and a console
(monitor, mouse, and keyboard). The xSeries 135 server does not support console
communications chains.
Connect a C2T device breakout cable to the Console out connector of the server; then,
connect your monitor, keyboard, and pointing device to the device breakout cable.
C2T device breakout cable
A keyboard, monitor, and mouse or pointing device are connected to your server
through the C2T device breakout cable. The keyboard and mouse cables have icons of
a keyboard and a mouse on their respective cable connectors for easy identification.
Keyboard connector
There is one keyboard connector on the end of the C2T device breakout cable. This
connector is identified by the keyboard icon.
Note:
If you attach a standard (non-USB) keyboard to the keyboard connector, the
USB ports and devices will be disabled during the power-on self-test (POST).
Chapter 5. Installing options
59
The following table shows the pin-number assignments for the keyboard connector
on the end of the cable.
6
5
4
3
2
1
Table 7. Keyboard-connector (6-pin female) number assignments
Pin
I/O
Signal
1
I/O
Data
2
N/A
Reserved
3
N/A
Ground
4
N/A
+5 V dc
5
I/O
Keyboard clock
6
N/A
Reserved
Video connector
The following table shows the pin-number assignments for the 15-pin analog video
connector on the end of the C2T device breakout cable. This cable is not labeled but is
easily identified by the dark blue 15-pin connector.
5
1
15
11
Table 8. Video-connector (15-pin female) number assignments
Pin
Signal
Pin
Signal
Pin
Signal
1
Red
6
Ground
11
Not connected
2
Green or monochrome
7
Ground
12
DDC SDA
3
Blue
8
Ground
13
Horizontal synchronization
(Hsync)
4
Not connected
9
+5 V dc
DDC
14
Vertical synchronization (Vsync)
5
Ground
10
Ground
15
DDC SCL
Auxiliary-device (pointing device) connector
On the end of the C2T device breakout cable, there is one auxiliary-device connector
that supports a mouse or other pointing device. This connector is identified by the
mouse icon.
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IBM xSeries 135: User’s Reference
The following table shows the pin-number assignments for the auxiliary-device
connector on the end of the cable.
6
5
4
3
2
1
Table 9. Auxiliary or pointing-device connector (6 pin female) number assignments
Pin
Signal
1
Data
2
Not connected
3
Ground
4
+5 V dc
5
Clock
6
Not connected
Ethernet ports
Your server comes with two integrated Ethernet controllers. These controllers provide
an interface for connecting to 10-Mbps or 100-Mbps networks and provide full-duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the Ethernet local area network (LAN).
To access the Ethernet ports, connect a Category 3, 4, or 5 unshielded twisted-pair
(UTP) cable to the RJ-45 connector on the rear of your server.
Note:
The 100BASE-TX Fast Ethernet standard requires that the cabling in the
network be Category 5 or higher.
Configuring the Ethernet controllers
When you connect your server to the network, the Ethernet controllers automatically
detect the data-transfer rate (10Mbps or 100Mbps) on the network and then set the
controllers to operate at the appropriate rate. In addition, if the Ethernet ports that
your server is connected to support auto-negotiation, the Ethernet controllers will set
the appropriate duplex state. That is, the Ethernet controllers will adjust to the
network data rate, whether the data rate is standard Ethernet (10BASE-T), Fast
Ethernet (100BASE-TX), half duplex (HDX), or full duplex (FDX). The controllers
support half-duplex (HDX) and full-duplex (FDX) modes at both speeds.
The Ethernet controllers are PCI Plug and Play devices. You do not need to set any
jumpers or configure the controllers for your operating system before you use the
Ethernet controllers. However, you must install a device driver to enable your
operating system to address the Ethernet controllers.
Failover for redundant Ethernet
The IBM Netfinity 10/100 Ethernet Adapter or the IBM 10/100 EtherJet™ PCI family
of adapters are optional redundant network interface cards (NIC adapter) that you
can install in your server. If you install this NIC adapter and connect it to the same
logical segment as the primary Ethernet controller, you can configure the server to
support a failover function. You can configure either one of the integrated Ethernet
controllers or the NIC adapter as the primary Ethernet controller. In failover mode, if
Chapter 5. Installing options
61
the primary Ethernet controller detects a link failure, all Ethernet traffic associated
with it is switched to the redundant (secondary) controller. This switching occurs
without any user intervention. When the primary link is restored to an operational
state, the Ethernet traffic switches back to the primary Ethernet controller.
High-performance Ethernet modes
Your Ethernet controllers support optional modes, such as teaming, priority packets,
and virtual LANs, which provide higher performance and throughput for your
server.
Teaming mode: Your Ethernet controllers provide options, called teaming options.
These options increase throughput and fault tolerance when running with Windows
NT® 4.0 or NetWare 4.1x or later.
•
Adapter fault tolerance (AFT) provides automatic redundancy for your adapter.
If the primary adapter fails, the secondary adapter takes over. Adapter fault
tolerance supports from two to four adapters per team.
•
Adaptive load balancing (ALB) enables you to balance the transmission data
flow among two to four adapters. ALB also includes the AFT option. You can use
ALB with any 100BASE-TX switch.
•
Cisco Fast EtherChannel (FEC) creates a team of 2 to 4 adapters to increase
transmission and reception thoughput. FEC also includes the AFT option. You
can use FEC only with a switch that has FEC capability.
Teaming requires you to install both integrated Ethernet controllers. For additional
information about the teaming options, refer to the documentation that comes with
these additional adapters.
Priority Packet mode: Priority Packet is a traffic-prioritization utility that enables
you to set up filters to process high-priority traffic before normal traffic. You can send
information from critical nodes or applications with an indicated priority. Because
you set this priority at the host or entry point of the network, the network devices can
base forwarding decisions on priority information defined in the packet.
Priority Packet information is available on the IBM Networking site at
http://www.ibm.com/networking/support on the World Wide Web.
Priority Packet prioritizes traffic based on priority filters. These are parameters that
you assign to outgoing (transmit) packets. Using the priority filter wizard, you can set
up predefined or custom priority filters based on a node (MAC) address, Ethernet
type, or by various properties of the protocol and port. Priority Packet provides two
different methods for prioritizing traffic: IEEE 802.1p tagging and High Priority
Queue.
IEEE 802.1p is an IEEE standard for tagging, or adding additional bytes of
information to packets with different priority levels. Packets are tagged with 4
additional bytes, which increase the packet size and indicate a priority level. When
you send these packets out on the network, the higher priority packets are transferred
first. Priority-packet tagging (also known as Traffic Class Expediting) enables the
adapter to work with other elements of the network (such as switches and routers) to
deliver priority packets first. You can assign specific priority levels from 0 (low) to 7
(high).
You can assign values to packets based on their priorities when you use the IEEE
802.1p standard for packet tagging. This method requires a network infrastructure
that supports packet tagging. The routing devices receiving and transferring these
packets on your network must support 802.1p for tagging to be effective.
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IBM xSeries 135: User’s Reference
After you set up the priority filter in Priority Packet, start IBMSet and click
802.1p/802.1Q Tagging on the Advanced tab.
Note:
IEEE 802.1p tagging increases the size of the packets that it tags. Some hubs
and switches will not recognize the larger packets and will drop them. Check
your hub or switch documentation to see if they support 802.1p. (You can
configure the switch to strip the tags from the packets and send it on to the
next destination as normal traffic.) If these devices do not support 802.1p or if
you are not sure, use High Priority Queue (HPQ) to prioritize network traffic.
The requirements for effectively using IEEE 802.1p tagging are:
•
The other devices receiving and routing 802.1p tagged packets must support
802.1p.
•
The adapters on these devices must support 802.1p. The Ethernet controller in
your server, all IBM Netfinity 10/100 Ethernet Security Adapters, and IBM
10/100 Ethernet Server Adapters support 802.1p.
•
The adapter cannot be assigned to an adapter team.
•
If you are setting up virtual local area networks (VLANs) and packet tagging on
the same adapter, 802.1p/802.1Q tagging must be enabled on the IBMSet
Advanced tab.
If your network infrastructure devices do not support IEEE 802.1p or you are not sure,
you can still define filters and send packets as high priority. While High Priority
Queue (HPQ) does not provide the precise priority levels of 802.1p tagging, it does
assign traffic as either high or low priority and sends high-priority packets first.
Therefore, if there are multiple applications on a system sending packets, the packets
from the application with a filter are sent out first. HPQ does not change network
routing, nor does it add any information to the packets.
To assign HPQ, you can specify it using Priority Packet when you create or assign a
filter.
To effectively use HPQ, the adapter cannot be assigned to an adapter team.
Virtual LAN mode: A VLAN is a logical grouping of network devices that are put
together as a LAN, regardless of their physical grouping or collision domains. Using
VLANs increases network performance and improves network security.
VLANs offer you the ability to group users and devices together into logical
workgroups. This can simplify network administration when connecting clients to
servers that are geographically dispersed in a building, campus, or enterprise
network.
Typically, VLANs are configured at the switch and any computer can be a member of
one VLAN per installed network adapter. Your Ethernet controller supersedes this by
communicating directly with the switch, enabling multiple VLANs on a single
network adapter (up to 64 VLANs).
To set up VLAN membership, your Ethernet controller must be attached to a switch
that has VLAN capability.
To join a VLAN from TurboLinux 6.05:
1. Create a VLAN on the switch. Use the parameters you assign there to join the
VLAN from the server. Refer to your switch documentation for more information.
2. Double-click the Network icon in the Control Panel window.
3. On the Adapters tab, select the adapter that you want to be on the VLAN, and
click Properties.
Chapter 5. Installing options
63
4. In IBMSet, click Join VLAN. Note that VLANs cannot be assigned to adapters
that are already defined to have an adapter teaming option.
5. Type the VLAN ID and VLAN name. The VLAN ID must match the VLAN ID of
the switch. The ID range is from 1 to 1000. The VLAN name is for information
only and does not need to match the name on the switch.
6. Click Join VLAN. Repeat steps 3 through 5 for each VLAN that you want the
server to join. The VLANs that you add are listed on the Adapters tab.
7. Click Close, and restart the computer.
Ethernet port connector
The following table shows the pin-number assignments for the RJ-45 connector. These
assignments apply to both 10BASE-T and 100BASE-TX devices.
Table 10. Ethernet RJ-45 connector pin-number assignments.
Pin
Signal
Pin
Signal
1
Transmit data+
5
Not connected
2
Transmit data-
6
Receive data -
3
Receive data+
7
Not connected
4
Not connected
8
Not connected
Working with cables
The following sections discuss how to cable your appliance server to an existing
network. For an illustration of the rear connectors of the appliance server, see “I/O
connector locations and ports” on page 57.
Connecting the IBM xSeries 135 appliance server to the
network
The IBM xSeries appliance server has two Ethernet connectors that you can use to
integrate the appliance server to an existing local area network (LAN). You can use
one or both Ethernet ports, but some software features can function properly only if
the server is connected to the LAN through Ethernet port 1.
Connect Category 5 Ethernet cable to the server Ethernet ports to install the server in
an existing network.
Cable management
Use the cable ties and hook-and-loop straps that are supplied with your server to
secure the cables.
Attention: Do not secure cables too tightly. Overtightening can cause internal damage
to cables
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IBM xSeries 135: User’s Reference
Chapter 6. Solving Problems
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with your server.
If you cannot locate and correct the problem using the information in this section,
refer to “Getting help, service, and information” on page 100 for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
•
POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST” on page 67
for more information.
•
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory
(ROM) on the system board. These programs are the primary method of testing
the major components of your server. See “Diagnostic programs and error
messages” on page 79 for more information.
•
Troubleshooting charts
These charts list problem symptoms, along with suggested steps to correct the
problems. See the “Troubleshooting charts” on page 89 for more information.
•
Customized support page
You can create a customized support page that is specific to your hardware,
complete with Frequently Asked Questions, parts information, technical hints
and tips, and downloadable files. In addition, you can choose to receive
electronic mail (e-mail) notifications whenever new information becomes
available about your registered products.
After you register and create a profile for your xSeries products, you can
diagnose problems using the IBM Online Assistant and you can participate in
the IBM discussion forum. For more detailed information about registering and
creating a customized profile for your IBM products, visit the following
addresses on the Web:
— http://www.ibm.com/pc/register
— http://www.ibm.com/pc/support
© Copyright IBM Corp. 2000
65
Server Support
Server working
properly?
Yes
Register and profile your server
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
No
Check all cables for loose connections
and verify that all optional devices you
installed are on the ServerProven list.
You can view the ServerProven list at:
Register at: http://www.ibm.com/pc/register
Profile at: http://www.ibm.com/pc/support
http://www.ibm.com/pc/compat
Problem
solved?
Yes
No
You can view a list of
IBM HelpCenter phone numbers at:
http://www.ibm.com/pc/support
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
Yes
No
Yes
You can check the hints and
tips web site at:
http://www.ibm.com/pc/support
66
IBM xSeries 135: User’s Reference
Problem
solved?
No
Phone an
IBM HelpCenter
POST
When you turn on the server, it performs a series of tests to check the operation of
server components and some of the options that are installed in the server. This series
of tests is called the power-on self-test or POST.
If POST finishes without detecting any problems, a single beep sounds and the first
screen of your operating system or application program appears.
If POST detects a problem, more than one beep sounds and an error message appears
on your screen. See “POST beep code descriptions” and “POST error messages” on
page 70 for more information.
Notes:
1. If you have a power-on password set, you must type the password and press
Enter, when prompted, before POST will continue.
2. A single problem might cause several error messages. When this occurs, work to
correct the cause of the first error message. After you correct the cause of the first
error message, the other error messages usually will not occur the next time you
run the test.
POST beep code descriptions
Beep codes are sounded in a series of long and short beeps.
The possible types of beep codes that your server might emit include the following:
No beeps If no beep occurs after your server completes POST, call for service.
Continuous beep
Your startup (boot) microprocessor has failed, or your system board or
speaker subsystem might contain a failing component. If the system
continues through POST with no errors, call for service. If no video appears,
the startup processor has failed; replace the startup processor.
One short beep
One beep indicates that your server successfully completed POST. POST
detected no configuration or functional errors. One beep also occurs after
your server completes POST if you enter an incorrect power-on password.
Two short beeps
POST encountered an error. The Configuration/Setup Utility program will
display additional information; follow the instructions that appear on the
screen. See “POST error messages” on page 70 for descriptions of the text
messages that might appear.
Three short beeps
A system memory error has occurred. This combination occurs only if the
video Basic Input/Output System (BIOS) cannot display the error message.
Replace the failing memory module.
Repeating short beeps
The system board might contain a failing component, your keyboard might
be defective, or a key on the keyboard might be stuck. Ensure that:
•
•
•
Nothing is resting on the keyboard and pressing a key.
No key is stuck.
The keyboard cable is connected correctly to the keyboard and to the
correct connector on the server.
Chapter 6. Solving Problems
67
Running the diagnostic tests can isolate the server component that failed, but
you must have your system serviced. If the error message remains, call for
service.
Note:
If you just connected a new mouse or other pointing device, turn off
the server and disconnect that device. Wait at least 5 seconds; then,
turn on the server. If the error message goes away, replace the device.
One long and one short beep
POST encountered an error on a video adapter. If you are using the integrated
video controller, call for service. If you are using an optional video adapter,
replace the failing video adapter.
One long and two short beeps
A video I/O adapter ROM is not readable, or the video subsystem is
defective. If you hear this beep combination twice, both the system board and
an optional video adapter have failed the test. This beep combination might
also indicate that the system board contains a failing component.
One long and three short beeps
The system-board video subsystem has not detected a monitor connection to
the server. Ensure that the monitor is connected to the server. If the problem
persists, replace the monitor.
Two long and two short beeps
POST does not support the optional video adapter. This beep combination
occurs when you install a video adapter that is incompatible with your server.
Replace the optional video adapter with one that the server supports, or use
the integrated video controller.
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IBM xSeries 135: User’s Reference
POST beep codes
In addition to the beep codes that are described in “POST beep code descriptions” on
page 67, your computer might emit beep codes that are described in the following
table. The numbers and hyphens below describe the sequence of beeps and pauses.
For example, a 1-2-3 beep code is one beep, a pause, two consecutive beeps, another
pause, and three more consecutive beeps.
Table 11. POST beep codes
Beep code
Description
Action
1-1-2
Microprocessor register test has failed.
Call for service.
1-1-3
CMOS write/read test has failed.
1-1-4
BIOS ROM checksum has failed.
1-2-1
Programmable Interval Timer test has failed.
1-2-2
DMA initialization has failed.
1-2-3
DMA page register write/read test has failed.
1-4-3
Interrupt vector loading test has failed.
2-1-1
Secondary DMA register test has failed.
2-1-2
Primary DMA register test has failed.
2-1-3
Primary interrupt mask register test has failed.
2-1-4
Secondary interrupt mask register test has failed.
2-2-1
Interrupt vector loading has failed.
2-2-2
Keyboard controller test has failed.
2-2-3
CMOS power failure and checksum checks have failed.
2-2-4
CMOS configuration information validation has failed.
2-3-2
Screen memory test has failed.
2-3-3
Screen retrace tests have failed.
2-3-4
Search for video ROM has failed.
2-4-1
Screen test indicates the screen is operable.
3-1-1
Timer tick interrupt test has failed.
3-1-2
Interval timer channel 2 test has failed.
3-1-3
RAM test has failed above address hex 0FFFF.
3-1-4
Time-of-Day clock test has failed.
3-2-1
Serial port test has failed.
3-2-2
Parallel port test has failed.
3-2-4
Comparison of CMOS memory size against actual has
failed.
3-3-2
I2C bus has failed.
Chapter 6. Solving Problems
69
Table 11. POST beep codes
2-3-1
Screen initialization has failed.
Turn off the
server and then
restart the
server. If the
problem
persists, call for
service.
1-2-4
RAM refresh verification has failed.
1-3-1
First 64 Kb RAM test has failed.
1-3-2
First 64 Kb RAM parity test has failed.
3-3-1
A memory size mismatch has occurred.
3-3-3
Attention: In some memory configurations, the 3-3-3 beep
code might sound during POST followed by a blank display
screen. If this occurs and the Boot Fail Count feature in the
Start Options of the Configuration/Setup Utility is set to
Enabled (its default setting), you must restart the server
three times to force the system BIOS to reset the memory
connector or bank of connectors from Disabled to Enabled.
Reseat the
memory
modules or
install a memory
module. If the
problem
persists, call for
service.
POST error messages
The following tables provide information about the POST error messages that can
appear during startup.
Table 12. POST error messages
POST message
062
Description
The server failed to start on three consecutive attempts.
All caches are disabled. Repeatedly turning the server on and then off or resetting the server
might cause this problem.
Action:
Start the Configuration/Setup Utility program and verify that all settings are
correct. See “Using the Configuration/Setup Utility program” on page 12 for more
information. Use the Cache Control selection in the Advanced Setup menu of the
Configuration/Setup Utility program to enable the caches.
If the problem persists, call for service. When the problem is corrected, be sure to enable the
caches.
101 102 106
An error occurred during the system board and microprocessor test.
Action:
114
Call for service.
An adapter read-only memory (ROM) error occurred.
Action:
Remove the options. If you can start the server without the options installed,
reinstall each option one at a time and retest after each is reinstalled. When an
option fails, replace it.
If you cannot isolate and correct the problem, call for service.
129
An error was detected in the L1 cache of one of the microprocessors.
Action:
1. If you just installed a microprocessor, verify that the microprocessor is installed
and seated correctly.
2. If the problem persists, call for service.
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IBM xSeries 135: User’s Reference
Table 12. POST error messages
POST message
151
Description
A real-time clock (RTC) error occurred.
Action:
161
Call for service.
The real-time clock battery has failed.
Action:
Replace the battery yourself or call for service.
You can use the server until you replace the battery. However, you must run the
Configuration/Setup Utility program and set the time and date and other custom settings each
time you turn on the server.
162
A change in device configuration occurred. This error occurs under one or more of the following
conditions:
•
A new device has been installed.
•
A device has been moved to a different location or cable connection.
•
A device has been removed or disconnected from a cable.
•
A device is failing and is no longer recognized by the server as being installed.
•
An external device is not turned on.
•
An invalid checksum is detected in the battery-backed memory.
Action:
Verify that all external devices are turned on. You must turn on external devices
before turning on the server.
If you did not add, remove, or change the location of a device, a device is probably failing.
Running a diagnostic test might isolate the failing device.
If you cannot isolate and correct the problem, call for service.
163
The time of day has not been set.
Action:
Set the correct date and time. If the date and time are set correctly and saved, but the
163 error message reappears, call for service.
You can use the server until the system is serviced, but any application programs that use the date
and time will be affected.
164
A change in the memory configuration occurred. This message might appear after you add or
remove memory.
Note:
Action:
The server can be used with decreased memory capacity.
1. If POST error message 289 also occurred, follow the instructions for that error
message first.
2. If you just installed or removed memory, run the Configuration/Setup Utility
program (see “Using the Configuration/Setup Utility program” on page 12 for
more information); then, exit, saving the new configuration settings.
If the message appears again, shut down the server, reseat the memory
modules, and restart the server.
If the problem persists, call for service.
175
A vital product data (VPD) error occurred.
Action:
176 177 178
Call for service.
A security hardware error occurred.
Action:
Check for indications that someone has tampered with the server. If no one has
tampered with the server, call for service.
Chapter 6. Solving Problems
71
Table 12. POST error messages
POST message
184
Description
The power-on password information stored in your server has been removed.
From the Configuration/Setup Utility program main menu, select System Security.
See “Using the Configuration/Setup Utility program” on page 12). Then, follow the
instructions on the screen.
Action:
If this information cannot be restored, call for service.
185
A power failure damaged the stored information about the drive-startup sequence.
From the Configuration/Setup Utility program main menu, select Start Options;
then, follow the instructions on the screen. See “Using the Configuration/Setup
Utility program” on page 12.
Action:
If this information cannot be restored, call for service.
186
A system board or hardware error occurred.
Call for service.
Action:
187
The VPD serial number is not set.
The system serial number is set in the VPD EEPROM at the time of manufacturing.
If the system board has been replaced, the system serial number will be invalid and
should be set. From the main menu of the Configuration/Setup Utility program,
select System Information, then select Product Data. “Using the
Configuration/Setup Utility program” on page 12. If the problem persists, call for
service.
Action:
188
A vital product data (VPD) error occurred.
Call for service.
Action:
189
An attempt has been made to access the server with invalid passwords. After three incorrect
attempts, the server locks up; that is, the logon data fields are no longer available to the user.
201
An error occurred during the memory controller test. This error can be caused by:
•
Incorrectly installed memory
•
A failing memory module
•
A system board problem
1. If you just installed memory, verify that the new memory is correct for your
server. Also verify that the memory is installed and seated correctly.
Action:
2. If the problem persists, call for service.
229
An error was detected in the L2 cache of one of the microprocessors.
1. If you just installed a microprocessor, verify that the microprocessor is installed
and seated correctly.
Action:
2. If the problem persists, call for service.
289
An error occurred during POST memory tests, and a failing DIMM was disabled.
Note:
You can use the server with decreased memory.
Action:
1. If you just installed memory, verify that the new memory is correct for your
server. Also verify that the memory is installed and seated correctly. Start the
Configuration/Setup Utility program and select Memory Settings from the
Advanced Setup menu to enable the DIMM. See “Using the
Configuration/Setup Utility program” on page 12.
2. If the problem remains, replace the failing DIMM.
If the problem persists, call for service.
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IBM xSeries 135: User’s Reference
Table 12. POST error messages
POST message
301 303
Description
An error occurred during the keyboard and keyboard controller test. These error messages also
might be accompanied by continuous beeping.
Action:
Ensure that:
•
Nothing is resting on the keyboard and pressing a key.
•
No key is stuck.
•
The keyboard cable is connected correctly to the keyboard and to the correct
connector on the server.
Running the diagnostic tests can isolate the server component that failed, but you must have your
system serviced. If the error message remains, call for service.
Note:
602
If you just connected a new mouse or other pointing device, turn off the server and
disconnect that device. Wait at least 5 seconds; then, turn on the server. If the error
message goes away, replace the device.
Invalid diskette boot record
Action:
1. Replace the diskette.
2. If the problem persists, make sure that the diskette drive cables are correctly
and securely connected.
3. If the problem remains, replace the diskette drive.
If the problem persists, call for service.
604
An error occurred during a diskette drive test.
Action:
1. Verify that the Configuration/Setup Utility program correctly reflects the type
of diskette drive that you have installed. See “Using the Configuration/Setup
Utility program” on page 12.
2. Run the diagnostic tests. If the diagnostic tests fail, call for service.
662
A diskette drive configuration error occurred.
Action:
If you removed a diskette drive, make sure that the diskette drive setting is correct
in the Configuration/Setup Utility program. See “Using the Configuration/Setup
Utility program” on page 12. If the setting is not correct, change it.
If the problem persists, call for service.
962
A parallel port configuration error occurred.
Action:
If you changed a hardware option, make sure that the parallel port setting is correct
in the Configuration/Setup Utility program. See “Using the Configuration/Setup
Utility program” on page 12. If the setting is not correct, change it.
If the problem persists, call for service.
Chapter 6. Solving Problems
73
Table 12. POST error messages
POST message
11xx
Description
An error occurred during the system-board serial port test.
Action:
If you have a modem, serial printer, or other serial device attached to your server,
verify that the serial cable is connected correctly. If it is, use the following
procedure:
1. Turn off the server.
2. Disconnect the serial cable from the serial port.
3. Wait five seconds; then, turn on the server.
If the POST error message does not reappear, either the serial cable or the device is probably
failing. See the documentation that comes with the serial device for additional testing
information.
If the POST error message reappears, call for service.
1162
The serial port configuration conflicts with another device in the system.
Action:
1. Make sure the IRQ and I/O port assignments needed by the serial port are
available.
2. If all interrupts are being used by adapters, you might need to remove an
adapter to make an interrupt available to the serial port, or force other adapters
to share an interrupt.
1800
A PCI adapter has requested a hardware interrupt that is not available.
Action:
1. Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. If the interrupt resource settings are not
correct, change the settings.
2. If all interrupts are being used by other adapters, you might need to remove an
adapter to make an interrupt available to the PCI adapter, or force other
adapters to share an interrupt.
1962
No valid startup devices were found. The system cannot find the startup drive or operating
system.
Action:
Be sure that the drive that you want to start from is in the startup sequence.
1. Select Start Options from the Configuration/Setup Utility program main
menu. See “Using the Configuration/Setup Utility program” on page 12. If you
are unable to set the startup sequence, call for service.
2. Check the list of startup devices in the Startup device data fields. Is the drive
you want to start from in the startup sequence?
Yes
Exit from this screen; then, select Exit Setup to exit the
Configuration/Setup menu. Go to step 3..
Follow the instructions on the screen to add the drive; then, save the
changes and exit from the Configuration/Setup menu. Restart the
server.
3. Is an operating system installed?
No
Yes
Turn off the server. Go to step 4..
Install the operating system in your server; then, follow your
operating system instructions to shut down and restart the server.
4. During server startup, watch for messages indicating a hardware problem.
No
If the same error message appears, call for service.
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IBM xSeries 135: User’s Reference
Table 12. POST error messages
POST message
2400
Description
An error occurred during the testing of the video controller on the system board. This error can be
caused by a failing monitor, a failing system board, or a failing video adapter (if one is installed).
Action:
2462
Verify that the monitor is connected correctly to the video connector. If the monitor
is connected correctly, call for service.
A video memory configuration error occurred.
Action:
Make sure that the monitor cables are correctly and securely connected to the server.
If the problem persists, call for service.
5962
An IDE CD-ROM configuration error occurred.
Action:
Check the signal and power cable connections to the CD-ROM drive.
If the problem persists, call for service.
8603
An error occurred during the mouse (pointing device) controller test. The addition or removal of
a mouse, or a failing system board can cause this error.
Note:
Action:
This error also can occur if electrical power was lost for a very brief period and then
restored. In this case, turn off the server for at least 5 seconds; then, turn it back on.
Ensure that the keyboard and mouse (pointing device) are attached to the correct
connectors. If they are connected correctly, use the following procedure:
1. Turn off the server.
2. Disconnect the mouse from the server.
3. Turn on the server.
If the POST error message does not reappear, the mouse is probably failing. See the
documentation that comes with the mouse for additional testing information. If the problem
remains, replace the mouse or pointing device.
If the POST error message reappears, run the diagnostic tests to isolate the problem. If the
diagnostic tests do not find a problem and the POST error message remains, call for service.
00012000
Processor machine check.
Action:
1. Update the system BIOS.
2. If the problem persists, replace the microprocessor.
00019501
Processor 1 is not functioning.
Action:
Replace microprocessor 1.
If the problem persists, call for service.
00019701
Processor 1 failed the built-in self-test.
Action:
Replace microprocessor 1.
If the problem persists, call for service.
00180100
A PCI adapter has requested memory resources that are not available
Action:
1. Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. See “Using the Configuration/Setup
Utility program” on page 12. If the memory resource settings are not correct,
change the settings.
2. If all memory resources are being used, you might need to remove an adapter
to make memory available to the PCI adapter. Disabling the adapter BIOS on
the adapter might correct the error. Refer to the documentation that is provided
with the adapter.
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75
Table 12. POST error messages
POST message
00180200
Description
A PCI adapter has requested an I/O address that is not available, or the PCI adapter might be
defective.
Action:
1. Make sure that the I/O addresses for the PCI adapter and all other adapters are
set correctly in the Configuration/Setup Utility program. See “Using the
Configuration/Setup Utility program” on page 12.
2. If the I/O port resource settings are correct, the PCI adapter might be defective.
Call for service.
00180300
A PCI adapter has requested a memory address that is not available, or the PCI adapter might be
defective.
Action:
1. Make sure that the memory addresses for all other adapters are set correctly in
the Configuration/Setup Utility program. If the memory resource settings are
not correct, change the settings. “Using the Configuration/Setup Utility
program” on page 12.
2. If the memory resource settings are correct, the PCI adapter might be defective.
Call for service.
00180400
A PCI adapter has requested a memory address that is not available.
Action:
00180500
If all memory addresses are being used, you might need to remove an adapter to
make memory address space available to the PCI adapter. Disabling the adapter
BIOS on the adapter might correct the error. Refer to the documentation that is
provided with the adapter.
A PCI adapter ROM error occurred.
Action:
Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If you cannot isolate and correct the problem, call for service.
00180600
A PCI-to-PCI bridge error occurred. More than one PCI bus tried to access memory below 1 MB.
Action:
Remove the PCI adapter that has the PCI bridge. If you can start the server without
the adapter, reinstall and retest the adapter. If the adapter fails, replace it.
If you cannot isolate and correct the problem, call for service.
00180700
xxxxyyyy System board PCI device does not respond or disabled by user. (Where xxxx is the PCI
vendor ID and yyyy is the PCI device ID).
Action:
00180800
Start the Configuration/Setup Utility program, select Devices and I/O Ports, and
make sure that the device is enabled. See “Using the Configuration/Setup Utility
program” on page 12. If the problem persists, call for service.
An unsupported PCI device is installed.
Action:
Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If the problem persists, call for service.
00181000
PCI error.
Action:
Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If the problem persists, call for service.
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IBM xSeries 135: User’s Reference
Table 12. POST error messages
POST message
01295085
Description
The ECC checking hardware test failed.
Action:
01298001
No update data is available for processor 1.
Action:
01298101
Update the system BIOS to a level that supports the microprocessor that is installed
in the server.
A hard disk drive error occurred.
Action:
I9990305
Update the system BIOS to a level that supports the microprocessor that is installed
in the server.
The update data for processor 1 is incorrect.
Action:
I9990301
Call for service.
Call for service.
POST could not find an operating system.
Action:
Install an operating system. If you have already installed the operating system,
check the drive startup sequence. If the drive sequence is correct, run the diagnostic
tests to verify that the hard disk drive is functioning correctly. If there is a problem
with the hard disk drive (such as a bad sector), you might need to reinstall the
operating system.
If you cannot reinstall the operating system, call for service.
I9990650
AC power has been restored.
Action:
Other Numbers
No action is required. This message appears each time ac power is restored to the
server after an ac power loss.
POST found an error.
Action:
Follow the instructions on the screen.
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77
Event/error logs
The POST error log contains the three most recent error codes and messages that the
system generated during POST. The System Event/Error log contains all messages
that were issued during POST.
To view the contents of the System Event/Error log, start the Configuration/Setup
Utility program; then, select Event/Error Logs from the main menu. See “Using the
Configuration/Setup Utility program” on page 12.
Small computer system interface (SCSI) messages
The following table lists actions to take if you receive a SCSI error message.
Note:
If your server does not have a hard disk drive, ignore any message that
indicates that the BIOS is not installed.
You will get these messages only when running the SCSISelect Utility.
Table 13. SCSI messages
SCSI messages
All
Description
One or more of the following might be causing the problem.
•
A failing SCSI device (adapter, drive, controller)
•
An improper SCSI configuration
•
Duplicate SCSI IDs in the same SCSI chain
•
An improperly installed SCSI terminator
•
A defective SCSI terminator
•
An improperly installed cable
•
A defective cable
Action:
Verify that:
•
The external SCSI devices are turned on. External SCSI devices must
be turned on before the server.
•
The cables for all external SCSI devices are connected correctly.
•
The last device in each SCSI chain is terminated properly.
•
The SCSI devices are configured correctly.
If you have verified these items and the problem persists, run the
diagnostic programs to obtain additional information about the failing
device. If the error remains or recurs, call for service.
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IBM xSeries 135: User’s Reference
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory (ROM)
on the system board. These programs are the primary method of testing the major
components of your server.
Diagnostic error messages indicate that a problem exists; they are not intended to be
used to identify a failing part. Troubleshooting and servicing of complex problems
that are indicated by error messages should be performed by trained service
personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
The following sections contain the error codes that might appear in the detailed test
log and summary log when running the diagnostic programs.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fff
is the three-digit function code that indicates the
function being tested when the error occurred. For
example, function code 089 is for the microprocessor.
ttt
is the three-digit failure code that indicates the exact
test failure that was encountered. (These codes are
for trained service personnel and are described in the
Hardware Maintenance Manual.)
iii
is the three-digit device ID. (These codes are for
trained service personnel and are described in the
Hardware Maintenance Manual.)
date
is the date that the diagnostic test was run and the
error recorded.
cc
is the check value that is used to verify the validity of
the information.
text message
is the diagnostic message that indicates the reason
for the problem.
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79
Text messages
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
Function Name
is the name of the function being tested when the error occurred. This
corresponds to the function code (fff) given in the previous list.
Result can be one of the following:
Passed
This result occurs when the diagnostic test
completes without any errors.
Failed
This result occurs when the diagnostic test
discovers an error.
User Aborted
This result occurs when you stop the
diagnostic test before it is complete.
Not Applicable
This result occurs when you specify a
diagnostic test for a device that is not
present.
Aborted
This result occurs when the test could not
proceed because of the system configuration.
Warning
This result occurs when a possible problem
is reported during the diagnostic test, such
as when a device that is to be tested is not
installed.
Test Specific String
This is additional information that you can
use to analyze the problem.
Starting the diagnostic programs
You can press F1 while running the diagnostic programs to obtain Help information.
You also can press F1 from within a Help screen to obtain online documentation from
which you can select different categories. To exit from Help, press Esc.
To start the diagnostic programs:
1. Turn on the server and watch the screen.
2. When the message F2 for Diagnostics appears, press F2.
3. Type the appropriate password; then, press Enter.
4. Select either Extended or Basic from the top of the screen.
5. When the Diagnostic Programs screen appears, select the test you want to run
from the list that appears; then, follow the instructions on the screen.
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IBM xSeries 135: User’s Reference
Notes:
a. If the server stops during testing and you cannot continue, restart the server
and try running the diagnostic programs again. If the problem persists, call
for service.
b. The keyboard and mouse (pointing device) tests assume that a keyboard and
mouse are attached to the server.
c. If you run the diagnostic programs with no mouse attached to your server,
you will not be able to navigate between test categories using the Next Cat
and Prev Cat buttons. All other functions provided by mouse-selectable
buttons are also available using the function keys.
d. You can test the USB keyboard by using the regular keyboard test. The
regular mouse test can test a USB mouse. Also, you can run the USB hub test
only if there are no USB devices attached.
e. You can view server configuration information (such as system configuration,
memory contents, interrupt request (IRQ) use, direct memory access (DMA)
use, device drivers, and so on) by selecting Hardware Info from the top of the
screen.
When the tests have completed, you can view the test log by selecting Utility from the
top of the screen.
If the diagnostic programs do not detect any hardware error but the problem persists
during typical server operations, a software error might be the cause. If you suspect a
software problem, refer to the information that comes with the software package.
Viewing the test log
The test log will not contain any information until after the diagnostic program has
run.
Note:
If you already are running the diagnostic programs, begin with step 3..
To view the test log:
1. Turn on the server and watch the screen.
If the server is on, shut down your operating system and restart the server.
2. When the message F2 for Diagnostics appears, press F2.
If a power-on password is set, the server prompts you for it. Type the appropriate
password; then, press Enter.
3. When the Diagnostic Programs screen appears, select Utility from the top of the
screen.
4. Select View Test Log from the list that appears; then, follow the instructions on
the screen.
The system maintains the test-log data while the server is powered on. When you
turn off the power to the server, the test log is cleared.
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81
Diagnostic error message tables
The following tables provide descriptions of the error messages that might appear
when you run the diagnostic programs.
Important
If diagnostic error messages appear that are not listed in the following tables,
make sure that your server has the latest levels of BIOS and diagnostics
microcode installed.
Table 14. Diagnostic error messages
Code
001
Function
Core system
Result
Failed
Text message
Processor board, ECC Test
Action
Call for service.
System board
005
Video port
Processor and system boards
011
Serial port
Integrated serial port
014
Parallel port
Integrated parallel port
015
USB interface
Aborted
Can NOT test USB interface while it is in use.
Note:
If you have a USB keyboard or mouse
attached, you cannot run the diagnostic
program for the USB interface.
1. Turn off the server.
2. Replace the USB
keyboard and
mouse with a
standard keyboard
and mouse.
3. Turn on the server.
4. Run the diagnostic
test again.
Failed
System board
Call for service.
020
PCI interface
Failed
System board
Call for service.
030
SCSI interface
Failed
SCSI adapter in slot n failed register/counter/ power
test
Refer to the information
provided with the
adapter for instructions.
(where n is the slot number of the failing adapter)
If the problem persists,
call for service.
075
82
Power supply
Failed
IBM xSeries 135: User’s Reference
SCSI controller on system board failed
register/counter/power test
Call for service.
Voltage sensed by the system is out of range
Call for service.
Table 14. Diagnostic error messages
Code
089
Function
Microprocessor
Result
Failed
Text message
Action
Invalid microprocessor in slot xyz or BIOS setup
problem
(where xyz identifies the microprocessor that is
causing the error message)
Processor in socket id xyz is installed but not
functioning
(where xyz identifies the microprocessor that is
causing the error message)
1. Check the system
error log for the
related error
messages.
2. If your server does
not have the latest
level BIOS
installed, update
the BIOS.
3. If the problem
remains, replace the
xyz microprocessor
and run the test
again.
If the problem persists,
call for service.
Microprocessor in socket id xyz
1. Reseat the
microprocessor.
(where xyz identifies the microprocessor that is
causing the error message)
2. If the problem
remains, replace the
microprocessor.
If the problem persists,
call for service.
Replace the
microprocessor.
Processor in socket id xyz is defective
(where xyz identifies the microprocessor that is
causing the error message)
Test setup error: Application microprocessor not
installed or BIOS setup problem
If the problem persists,
call for service.
1. Verify that the
Application
microprocessor is
installed and seated
correctly.
2. If your server does
not have the latest
level BIOS
installed, update
the BIOS.
3. If the problem
remains, replace the
application
microprocessor and
run the test again.
If the problem persists,
call for service.
Chapter 6. Solving Problems
83
Table 14. Diagnostic error messages
Code
Function
Microprocessor
175
System thermal
Result
Failed
Failed
Text message
Action
VRM corresponding to Microprocessor in socket xyz
is defective (where xyz identifies the microprocessor
whose VRM is causing the error message)
Replace the VRM.
VRM corresponding to microprocessor in socket id
xyz is not installed (where xyz identifies the
microprocessor whose VRM is causing the error
message)
Install a VRM.
Fan # n (where n is the number of the failing fan)
Replace the indicated
fan.
Temperature sensed on processor board is out of
range
Call for service.
Call for service.
180
Status display
Failed
Any failure message
201
System memory
Failed
DIMMs in location DIMM n (where n is the number
of the socket that contains the failing DIMM)
If the problem remains,
call for service.
If the problem persists,
call for service.
1. Reseat the failing
DIMM.
2. If the problem
remains, replace the
DIMM.
If the problem
persists, call for
service.
Test setup error: Corrupt BIOS in ROM
Test setup error: Corrupt DMI BIOS, information in
BIOS is not as expected
If your server does not
have the latest level
BIOS installed, update
the BIOS to the latest
level.
If the problem persists,
call for service.
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IBM xSeries 135: User’s Reference
Table 14. Diagnostic error messages
Code
202
Function
Result
System cache
Aborted
Text message
Action
Test setup error: BIOS cannot access VPD information If your server does not
have the latest level
Test setup error: Corrupt DMI BIOS. Information in
BIOS installed, update
BIOS is not as expected
the BIOS to the latest
level and run the
diagnostic program
again.
If the problem persists,
call for service.
Test setup error: No L2 cache detected on
microprocessor socket id xyz or BIOS setup problem
(where xyz identifies the microprocessor that is
causing the error message)
Test setup error: Unknown hardware problem
associated with microprocessor in socket id xyz.
(where xyz identifies the microprocessor that is
causing the error message)
1. If your server does
not have the latest
level BIOS
installed, update
the BIOS to the
latest level
2. Run the diagnostic
program again.
3. If the problem
remains, replace the
failing processor.
If the problem persists,
call for service.
Failed
Microprocessor in socket ID xyz
(where xyz identifies the microprocessor that is
causing the error message)
1. Reseat the
identified
microprocessor.
2. If the problem
remains, replace the
microprocessor.
If the problem persists,
call for service.
Warning
Test setup error: Cache is disabled. Use system setup
to enable before retrying the test
Use the Cache Control
choice from the
Advanced Setup menu
to enable the cache.
If the problem persists,
call for service.
206
Diskette drive
Failed
Internal diskette drive bay
Call for service.
215
CD-ROM
Failed
On system board.
Call for service.
Aborted
The CD-ROM drive is not present.
Verify that the cables are
properly connected to
the CD-ROM. If the
problem persists, call for
service.
Failed
BIOS drive # n (where n is the drive bay number)
Call for service.
217
Hard disk drive
Chapter 6. Solving Problems
85
Table 14. Diagnostic error messages
Code
264
Function
Magnetic tape
drive
Result
Aborted
Text message
Test setup error: No tape drive found
Action
Check the cable and
power connections to
the drive.
Refer to the information
that is provided with the
tape drive.
If the problem persists,
call for service.
Failed
The load/mount test failed for device n on adapter m
(where n is the number of the device and m is the
adapter number)
The Self-diagnostic failed for device n on adapter m.
(where n is the number of the device and m is the
adapter number)
The unload/eject test failed for device n on adapter m
(where n is the number of the device and m is the
adapter number)
Refer to the information
provided with the tape
drive.
If the problem persists,
call for service.
Note:
The push
button test is
applicable only
to SCSI tape
drives that
have a push
button.
The unload/eject push button test failed for device n
on adapter m
(where n is the number of the device and m is the
adapter number)
The Read/Write Self-diagnostic failed for device n on
adapter m
(where n is the number of the device and m is the
adapter number)
Insert a new tape
cartridge; then, run the
diagnostic test again.
Refer to the information
that is provided with the
tape drive.
If the problem persists,
call for service.
301
Keyboard
Failed
On system board keyboard test failed
1. Verify that the
keyboard cable is
connected.
2. If the problem
remains, replace the
keyboard cable.
If the problem persists,
call for service.
302
Mouse
305
Video monitor
86
Failed
IBM xSeries 135: User’s Reference
On system board pointing device test failed.
Replace the pointing
device. If the problem
persists, call for service.
Any message
Refer to the information
that comes with the
monitor.
Table 14. Diagnostic error messages
Code
405
415
Function
Ethernet
Analog/digital
modem
Result
Failed
Not
applicable
Text message
Action
(where n is the PCI slot number in which the failing
Ethernet adapter is installed)
Replace the Ethernet
adapter in slot n. If the
problem persists, call for
service.
On system board
Call for service.
In PCI slot n
No modem was detected
1. Verify that the
modem is properly
attached to the
server.
2. If the problem
remains, replace the
modem.
If the problem persists,
call for service.
PCI modem detected but not enabled
1. Change the
configuration to
enable the modem.
2. If the problem
remains, replace the
modem.
If the problem persists,
call for service.
Failed
Modem reset failed
Replace the modem.
If the problem persists,
call for service.
No dialtone detected
1. Make sure that the
phone line attached
to the modem has a
dial tone. (Connect
a phone to the line
and listen, if
necessary.) If there
is no tone, have the
phone line serviced.
2. If the problem
remains, replace the
modem.
If the problem persists,
call for service.
Chapter 6. Solving Problems
87
Recovering BIOS
If the BIOS has become damaged, such as from a power failure during a flash update,
you can recover the BIOS using the BIOS code page jumper and a BIOS flash diskette.
Note:
You can obtain a BIOS flash diskette from one of the following sources:
•
Use the BIOS flash program to make a BIOS flash diskette.
•
Download a BIOS flash diskette from the World Wide Web. Go to
http://www.ibm.com/pc/support/, click IBM Server Support, and
make the selections for your server.
•
Contact your IBM service representative.
To recover the BIOS:
1. Turn off the server and peripheral devices and disconnect all external cables and
power cords; then, remove the cover.
2. Locate the BIOS code page jumper (J19) on the system board.
BIOS code
page jumper
(J19)
1
2
3
3. Place a jumper on pins 1 and 2 to enable the BIOS back page.
Note:
Before continuing, refer to “Working inside a server with power on” on
page 38.
4. Reconnect all external cables and power cords and turn on the peripheral devices.
5. Insert the BIOS flash diskette in the diskette drive.
6. Restart the server. The system begins the power-on self-test (POST) and BIOS
flash.
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IBM xSeries 135: User’s Reference
7. Select 1 - Update POST/BIOS from the menu that contains various flash (update)
options.
8. When prompted whether you want to save the current code to a diskette, select N.
9. When prompted to choose a language, select a language (from 0 to 7) and press
Enter to accept your choice.
Note:
Do not restart the appliance server at this time.
10. Remove the BIOS flash diskette from the diskette drive.
11. Turn off the server.
12. Move the jumper on J19 to pins 2 and 3 to return to normal startup mode.
13. Restart the server. The system should start up normally.
14. Replace the cover.
Identifying problems using status LEDs
If the System Error light in the operator information panel on the front of the server is
on, one or more LEDs inside the server might be on.
For LED locations see “System board LEDs” on page 37.
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Important
If diagnostic error messages appear that are not listed in the following tables,
make sure that your server has the latest levels of BIOS and diagnostics
microcode installed.
See “Starting the diagnostic programs” on page 80 to test the server. If you have run
the diagnostic test programs or if running the tests does not reveal the problem, call
for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and your server is not working, do the following before using the
troubleshooting charts:
•
Remove the software or device that you just added.
•
Run the diagnostic tests to determine if your server is running correctly.
•
Reinstall the new software or new device.
Chapter 6. Solving Problems
89
Device
CD-ROM drive
CD-ROM drive is not
recognized.
Diskette drive
Diskette drive activity light
stays on, or the system
bypasses the diskette drive.
Suggested action
Verify that:
•
The primary IDE channel is enabled in the Configuration/Setup Utility
program.
•
All cables and jumpers are installed correctly.
•
The correct device driver is installed for the CD-ROM drive.
If there is a diskette in the drive, verify that:
•
The diskette drive is enabled in the Configuration/Setup Utility program.
•
The diskette is good and not damaged. (Try another diskette if you have one.)
•
The diskette contains the necessary files to start the server.
•
Your software program is working properly.
If the diskette drive in-use light stays on, or the system continues to bypass the
diskette drive, call for service.
Expansion enclosure problems Verify that:
The SCSI expansion enclosure
used to work, but does not
work now.
•
The cables for all external SCSI options are connected correctly.
•
The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
•
Any external SCSI option is turned on. You must turn on an external SCSI
option before turning on the server.
For more information, see your SCSI and expansion enclosure documentation.
General problems
Call for service.
Problems such as broken cover
locks or indicator lights not
working.
Intermittent problems
A problem occurs only
occasionally and is difficult to
detect.
Verify that:
•
All cables and cords are connected securely to the rear of the server and
attached options.
•
When the server is turned on, air is flowing from the rear of the server at the
fan grill. If there is no airflow, the fan is not working. This causes the server to
overheat and shut down.
•
Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the problem persists, call for service.
Keyboard, mouse, or pointing- •
device problems.
Make sure that the keyboard cable is properly connected to the C2T device
breakout cable.
•
Make sure that the C2T device breakout cable is properly connected to the
server.
•
Make sure that the server and the monitor are turned on.
•
Try using another keyboard.
All or some keys on the
keyboard do not work.
If the problem persists, call for service.
Table 15. Troubleshooting charts
90
IBM xSeries 135: User’s Reference
Device
The mouse or pointing device
does not work.
Suggested action
•
Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
•
Try using another mouse or pointing device.
If the problem persists, call for service.
Memory problems
The amount of memory
displayed is less than the
amount of memory that is
installed.
Verify that:
•
The memory modules are seated properly.
•
You have installed the correct type of memory.
•
If you changed the memory, you updated the memory configuration with the
Configuration/Setup Utility program.
•
All banks of memory on the DIMMs are enabled. The server might have
automatically disabled a DIMM bank when it detected a problem, or a DIMM
bank could have been manually disabled.
Look in the POST error log for error message 289:
•
If the DIMM was disabled by a systems-management interrupt (SMI), replace
the DIMM.
•
If the DIMM was disabled by the user or by POST:
1. Start the Configuration/Setup Utility program.
2. Enable the DIMM.
3. Save the configuration and restart the server.
•
If you continue to get this error, replace the DIMM.
If the problem persists, call for service.
Microprocessor problems
The server emits a continuous
tone during POST.
The startup (boot) microprocessor is not working properly.
Verify that the startup microprocessor is seated properly. If it is, replace the startup
microprocessor.
If the problem remains, call for service.
Monitor problems
Table 15. Troubleshooting charts
Chapter 6. Solving Problems
91
Device
The screen is blank.
Suggested action
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, refer to the information that comes with the monitor for adjusting and
testing instructions.
If you still cannot find the problem, call for service.
Verify that:
•
The server power cord is plugged into the server and a working electrical
outlet.
•
The monitor cables are connected properly.
•
The monitor is turned on and the Brightness and Contrast controls are adjusted
correctly.
•
The C2T breakout cable is connected properly.
•
A powered-up server is selected.
Verify that:
Important:
In some memory configurations, the 3-3-3 beep code might sound during POST
followed by a blank display screen. If this occurs and the Boot Fail Count feature in
the Start Options of the Configuration/Setup Utility program is set to Enabled (its
default setting), you must restart the server three times to force the system BIOS to
reset the memory connector or bank of connectors from Disabled to Enabled.
If the screen remains blank, call for service.
Only the cursor appears.
Call for service.
The monitor works when you
turn on the server, but goes
blank when you start some
application programs.
Verify that:
•
The primary monitor cable is connected to the C2T device breakout cable.
•
You installed the necessary device drivers for the applications.
If the screen remains blank, call for service.
Wavy, unreadable, rolling,
If the monitor self-tests show the monitor is working correctly, consider the location
distorted screen, or screen jitter. of the monitor. Magnetic fields around other devices (such as transformers,
appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy,
unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.
(Moving a color monitor while it is turned on might cause screen discoloration.) Then
move the device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.
Notes:
1. To prevent diskette drive read/write errors, be sure that the distance between
monitors and diskette drives is at least 76 mm (3 in.).
2. Non-IBM monitor cables might cause unpredictable problems.
3. An enhanced monitor cable with additional shielding is available for the IBM
model 9521 and 9527 monitors. For information about the enhanced monitor
cable, see your IBM reseller or IBM marketing representative.
If the problem remains, call for service.
Wrong characters appear on the
screen.
If the wrong language is displayed, update the BIOS with the correct language.
If the problem remains, call for service.
Table 15. Troubleshooting charts
92
IBM xSeries 135: User’s Reference
Device
Option problems
An IBM option that was just
installed does not work.
Suggested action
Verify that:
•
The option is designed for the server. Refer to the "Server Support" flowchart
for information about obtaining ServerProven compatibility information from
the World Wide Web.
•
You followed the installation instructions that came with the option.
•
The option is installed correctly.
•
You have not loosened any other installed options or cables.
•
You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
If the problem remains, call for service.
An IBM option that used to
work does not work now.
Verify that all of the option hardware and cable connections are secure.
If the option comes with its own test instructions, use those instructions to test the
option.
If the failing option is a SCSI option, verify that:
•
The cables for all external SCSI options are connected correctly.
•
The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
•
Any external SCSI option is turned on. You must turn on an external SCSI
option before turning on the server.
If the problem remains, call for service.
Power problems
The server does not power on.
Verify that:
•
The power cables are properly connected to the server.
•
The electrical outlet functions properly.
•
The type of memory installed is correct.
•
If you just installed an option, remove it, and restart the server. If the server
now powers on, you might have installed more options than the power supply
supports.
If the problem remains, call for service.
Serial port problems
The number of serial ports
identified by the operating
system is less than the number
of serial ports installed.
Verify that:
•
Each port is assigned a unique address by the Configuration/Setup Utility
program and none of the serial ports are disabled.
•
The serial-port adapter, if you installed one, is seated properly.
If the problem persists, call for service.
A serial device does not work.
For more information about the
serial port see “Serial port” on
page 57.
Verify that:
•
The device is compatible with the server.
•
The serial port is enabled and is assigned a unique address.
If the problem persists, call for service.
Table 15. Troubleshooting charts
Chapter 6. Solving Problems
93
Device
Suggested action
Software problem
Suspected software problem.
To determine if problems are caused by the software, verify that:
•
Your server has the minimum memory requirements to use the software. For
memory requirements, see the information that comes with the software.
Note:
If you have just installed an adapter or memory, you might have a
memory address conflict.
•
The software is designed to operate on your server.
•
Other software works on your server.
•
The software that you are using works on another system.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
solutions to the problem.
If the problem persists, contact your place of purchase.
Universal Serial Bus (USB)
port problems
Verify that:
•
A USB device does not work.
You are not trying to use a USB device during POST if you have a standard
(non-USB) keyboard attached to the keyboard port.
Note:
If a standard (non-USB) keyboard is attached to the keyboard port, the
USB is disabled and no USB device will work during POST.
•
The correct USB device driver is installed.
•
Your operating system supports USB devices.
If the problem still exists, call for service.
Table 15. Troubleshooting charts
Troubleshooting an Ethernet controller
This section provides troubleshooting information for problems that might occur with
a 10/100 Mbps Ethernet controller.
Network connection problems
If an Ethernet controller cannot connect to the network, check the following:
•
Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem persists, try a different cable.
If you set the Ethernet controller to operate at 100 Mbps, you must use Category
5 cabling.
If you directly connect two workstations (without a hub), or if you are not using
a hub with X ports, use a crossover cable.
To determine whether a hub has an X port, check the port label. If the
label contains an X, the hub has an X port.
Determine if the hub supports auto-negotiation. If not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode of
the hub.
Make sure that you are using the correct device drivers, supplied with your
server.
Check for operating-system specific causes for the problem.
Make sure that the device drivers on the client and server are using the same
protocol.
Test the Ethernet controller.
Note:
•
•
•
•
•
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IBM xSeries 135: User’s Reference
How you test the Ethernet controller depends on which operating system you
are using (see the Ethernet controller device driver README file).
Ethernet controller troubleshooting chart
You can use the following troubleshooting chart to find solutions to 10/100 Mbps
Ethernet controller problems that have definite symptoms.
Table 16. Ethernet troubleshooting chart
Ethernet controller problem
The server stops running
when loading device drivers.
Suggested Action
The PCI BIOS interrupt settings are incorrect.
Check the following:
•
Determine if the interrupt (IRQ) setting that is assigned to the Ethernet controller
is also assigned to another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ that is assigned to the Ethernet controller or the other device.
For example, for NetWare Versions 3 and 4, it is recommended that disk
controllers not share interrupts with LAN controllers.
•
Make sure that you are using the most recent device driver that is available from
the World Wide Web.
•
Run the network diagnostic program.
If the problem remains, call for service.
Data is incorrect or sporadic.
The Ethernet controller
stopped working when
another adapter was added
to the server.
Check the following:
•
Make sure that you are using Category 5 cabling when operating the server at 100
Mbps.
•
Make sure that the cables do not run close to noise-inducing sources like
fluorescent lights.
Check the following:
•
Make sure that the cable is connected to the Ethernet controller.
•
Make sure that your PCI system BIOS is current.
•
Reseat the adapter.
•
Determine if the interrupt (IRQ) setting that is assigned to the Ethernet adapter is
also assigned to another device in the Configuration/Setup Utility program. See
“Using the Configuration/Setup Utility program” on page 12.
Although interrupt sharing is allowed for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ that is assigned to the Ethernet adapter or the other device.
If the problem remains, call for service.
The Ethernet controller
stopped working without
apparent cause.
Check the following:
•
Run diagnostics for the Ethernet controller.
•
Try a different connector on the hub.
•
Reinstall the device drivers. Refer to your operating-system documentation.
If the problem remains, call for service.
Chapter 6. Solving Problems
95
Ethernet controller messages
The integrated Ethernet controllers might display messages from device drivers for
TurboLinux 6.05.
This section provides explanations of the error messages for the TurboLinux Ethernet
controller device driver, and suggested actions to resolve each problem.
Table 17. TurboLinux driver messages for the Ethernet controller
Error code (hex)
Description
0x00
Explanation: The device driver could not register the specified interrupt.
Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is assigned
to your Ethernet adapter, and that Ethernet is enabled.
0x01
Explanation: One of the PCI cards did not get the required resources.
Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is assigned
to your Ethernet card, and that Ethernet is enabled. See “Using the Configuration/Setup Utility
program” on page 12.
0x02
Explanation: Bad node address (multicast address).
Action: Make sure the locally administered address is valid, if one is specified. The address cannot
be a multicast address.
0x03
Explanation: Failed self-test.
Action: Make sure a cable is attached to the Ethernet connector. If the problem persists, call for
service.
0x0D
Explanation: Could not allocate enough memory for transmit queues.
Action:
1. From the Windows NT desktop, click Start -> Control Panel -> Networks -> Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Click Properties -> Advanced.
4. Lower the resource values that apply to the transmit queue.
0x0E
Explanation: Could not allocate enough memory for receive queue.
Action:
1. From the Windows NT desktop, click Start -> Control Panel -> Networks -> Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties -> Advanced.
4. Lower the resource values that apply to the receive queue.
0x0F
Explanation: Could not allocate enough memory for other structures.
Action:
1. From the Windows NT desktop, select Start -> Control Panel -> Networks -> Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties -> Advanced.
4. Lower the value for the resource named in the message.
0x10
Explanation: Did not find any Ethernet controllers.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled. See
“Using the Configuration/Setup Utility program” on page 12.
0x11
Explanation: Multiple Ethernet controllers found, but none matched the required ID.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled. See
“Using the Configuration/Setup Utility program” on page 12.
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IBM xSeries 135: User’s Reference
Table 17. TurboLinux driver messages for the Ethernet controller
Error code (hex)
Description
0x13
Explanation: Did not find any Ethernet controllers that matched the required subven/subdev.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled. See
“Using the Configuration/Setup Utility program” on page 12.
0x16
Explanation: Single adapter found but multiple instances tried to load.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled, and
that the slot containing the IBM Netfinity 10/100 Ethernet Adapter or the IBM 10/100 EtherJet PCI
adapter is enabled. See “Using the Configuration/Setup Utility program” on page 12.
0x17
Explanation: Slot parameter not specified in the registry.
Action: Remove the adapter device driver and reinstall it. If the problem persists, call for service.
All other 4character
hexadecimal
codes
Action: Call for service.
Table 18. NetWare driver messages for the Ethernet controller
Message
Description
Couldn’t allocate resources
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT Module.
Action:
•
Check the server configuration. If the problem persists, contact your
network supplier.
•
Verify that the Ethernet controller is enabled. If the Ethernet controller is
enabled, run the diagnostic programs.
AFT group for primary adapter in slot
nnn already exists.
Explanation: An attempt was made to rebind an adapter already in an AFT
group.
Action: Check the AFT slot numbers for existing AFT teams. If the problem
persists, contact your network supplier.
Error locating DCT addresses in
internal table. Make sure that you
have loaded LAN drivers after
loading AFT.NLM.
Explanation: The bind command was entered before loading the device
driver. The device driver must be loaded after AFT.NLM but before any bind
command can be issued.
Action: Load the device driver for the supported adapter and try loading the
AFT module again. If the problem persists, contact your network supplier.
Insufficient number of arguments
specified.
Explanation: The appropriate or expected number of parameters was not
entered in a command.
Action: Check the parameters required for the given command. If the problem
persists, contact your network supplier.
Duplicate slot numbers detected.
Explanation: An attempt has been made to bind the same slot number more
than once.
Action: Check the slot numbers entered during the bind. Adapter slot
numbers must be valid and unique. If the problem persists, contact your
network supplier.
’Xxx’ is not supported for AFT team.
Explanation: A bind command has been issued for adapters that are not
supported by AFT.NLM.
Action: Make sure that you attempt to bind only adapters that are supported
by AFT.NLM.
Chapter 6. Solving Problems
97
Table 18. NetWare driver messages for the Ethernet controller
Primary and secondary adapters do
not match. AFT group is not created.
Explanation: A bind command was entered for an adapter team that is a
combination of server and client adapters. An AFT team must be a grouping of
the same classification of adapter.
Action: Verify that all the adapters bound in a team are of the same
classification.
Requested number of Secondary
cards are not found.
Explanation: The number of adapters specified in the bind command could
not be located.
Action: Verify the numbers and slot locations of the adapters to be bound. If
the problem persists, contact your network supplier.
Failed to create AFT group. Make
Explanation: Binding of protocol failed. Protocol is either not bound to any
sure that the drivers for supported
adapter or is bound to more than one adapter in the group.
adapters are loaded, primary adapter Action: Ensure that the protocol is bound to only one adapter in an AFT team.
is bound to protocols, and secondary
adapter is not bound to any protocols.
Error identifying slot numbers for the
specified board names.
Explanation: The mapping between the board name entered and the slot
number for an adapter could not be established.
Action: Check the board name for the adapter before issuing the bind
command. If the problem persists, contact your network supplier.
Can’t unbind specified slot from AFT
group. Make sure that the slot you
specified is for the primary adapter in
an AFT group.
Explanation: The number entered in the unbind command was not the
primary adapter in an AFT group.
Action: Reissue the unbind command and specify the slot number for the
primary adapter.
LAN adapter at slot nnnn (Port 0xaa)
failed to reset. Check the state of the
adapter.
Explanation: The adapter that you specified could not be initialized.
Action:
1. Load the driver for the supported adapter.
2. Check that the adapter is seated properly in the slot and try loading the
AFT module again.
If the problem persists, contact your network supplier.
AFT is not supported on this version
of NetWare.
Explanation: The NetWare on your server is not a version supported by AFT.
Action: Load and bind AFT only on supported versions of NetWare (currently
version 4.11 and later).
Failed to allocate resources tags.
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT module.
Action: Check Server Configuration. If the problem persists, contact your
network supplier.
Please unload all LAN drivers before
unloading AFT.NLM.
Explanation: An attempt was made to unload the AFT.NLM module before
unloading the adapter device driver.
Action: Unload the adapter driver before unloading the AFT module.
Replacing the battery
When replacing the battery you must replace it with a lithium battery of the same
type, from the same manufacturer. To avoid possible danger read and follow the
safety statement below.
To order replacement batteries, call 1-800-772-2227 within the United States, and 1800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your
IBM reseller or IBM marketing representative.
Note:
98
After you replace the battery, you must reconfigure your server and reset the
system date and time.
IBM xSeries 135: User’s Reference
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Complete the following steps to replace the battery:
1. Read “Safety information” on page 39, and follow any special handling and
installation instructions supplied with the replacement battery.
2. Turn off the server and peripheral devices and disconnect all external cables and
power cords; then, remove the server cover.
3. Remove the battery:
a. Use one finger to lift the battery clip over the battery.
b. Use one finger to slightly slide the battery out from its socket. The spring
mechanism will push the battery out toward you as you slide it from the
socket.
c. Use your thumb and index finger to pull the battery from under the battery
clip.
d. Ensure that the battery clip is touching the base of the battery socket by
pressing gently on the clip.
Chapter 6. Solving Problems
99
4. Insert the new battery:
a. Tilt the battery so that you can insert it into the socket, under the battery clip.
b. As you slide it under the battery clip, press the battery down into the socket.
5. Reinstall the server cover and connect the cables.
6. Turn on the server.
7. Start the Configuration/Setup Utility program and set configuration parameters.
•
Set the system date and time.
•
Set the power-on password.
•
Reconfigure your server.
Getting help, service, and information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical information,
and download device drivers and updates. Some of these pages are:
Table 19. Getting help, service, and information World Wide Web addresses
http://www.ibm.com
Main IBM home page
http://www.ibm.com/pc
IBM Personal Computing
http://www.ibm.com/pc/support
IBM Personal Computing Support
http://www.ibm.com/pc/us/ibmpc
IBM Commercial Desktop PCs (U.S.)
http://www.ibm.com/pc/us/intellistation
IBM IntelliStation Workstations (U.S.)
http://www.ibm.com/pc/us/accessories
Options by IBM (U.S.)
http://www.ibm.com/eserver/xseries
IBM xSeries servers (U.S.)
http://www.ibm.com/pc/us/server/sguide
IBM ServerGuide (U.S.)
http://www.ibm.com/pc/us/netfinity/
system_management
IBM Systems Management (U.S.)
http://www.ibm.com/software/os/warp-server
IBM OS/2 Warp Server
http://www.ibm.com/pc/techconnect
IBM TechConnect
You can select a country-specific Web site from these pages.
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IBM xSeries 135: User’s Reference
You might also want to visit the Web pages of other companies for information about
other operating systems, software, and accessories. The following are some other Web
sites you might find helpful:
http://www.lotus.com
http://www.tivoli.com
http://www.microsoft.com
http://www.novell.com
http://www.sco.com
http://www.adaptec.com
http://www.apcc.com
http://www.norton.com
Help is also available from bulletin boards and online services, as well as by fax and
telephone. This section provides information about these sources.
Services available and telephone numbers listed are subject to change without notice.
Service support
With the original purchase of an IBM hardware product, you have access to extensive
support coverage. During the IBM hardware product warranty period, you may call
the IBM HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance
covered under the terms of the IBM hardware warranty. See “Getting help by
telephone” on page 104 for HelpCenter telephone numbers in other countries.
The following services are available during the warranty period:
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
•
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
•
Engineering change management - Occasionally, there might be changes that are
required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make Engineering Changes (ECs) available that apply to your
hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
•
Machine Type and Model
•
Serial numbers of your IBM hardware products
•
Description of the problem
•
Exact wording of any error messages
•
Hardware and software configuration information
If possible, be at your server when you call.
Chapter 6. Solving Problems
101
The following items are not covered:
•
Replacement or use of non-IBM parts or nonwarranted IBM parts
Note:
All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX.
•
Identification of software problem sources
•
Configuration of BIOS as part of an installation or upgrade
•
Changes, modifications, or upgrades to device drivers
•
Installation and maintenance of network operating systems (NOS)
•
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms.
Before you call for service
Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software. Also, be sure to read the information in any README
files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of error
messages. The documentation that comes with your computer also contains
information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to the POST
error-message charts in your hardware documentation. If you do not receive a POST
error code, but suspect a hardware problem, refer to the troubleshooting information
in your hardware documentation or run the diagnostic tests.
If you suspect a software problem, consult the documentation (including README
files) for the operating system or application program.
Getting customer support and service
Purchasing an IBM PC hardware product entitles you to standard help and support
during the warranty period. If you need additional support and services, a wide
variety of extended services are available for purchase that address almost any need.
Using the World Wide Web
On the World Wide Web, the IBM Personal Computing Web site has up-to-date
information about IBM Personal Computer products and support. The address for the
IBM Personal Computing home page is:
http://www.ibm.com/pc
You can find support information for your IBM products, including supported
options, on the IBM Personal Computing Support page at:
http://www.ibm.com/pc/support
If you select Profile from the support page, you can create a customized support page
that is specific to your hardware, complete with Frequently Asked Questions, Parts
Information, Technical Hints and Tips, and Downloadable Files. You will have the
information you need, all in one place. In addition, you can choose to receive e-mail
notifications whenever new information becomes available about your registered
102
IBM xSeries 135: User’s Reference
products. You also can access online support forums, which are community sites
monitored by IBM support staff.
For information about specific Personal Computer products, visit the following pages:
http://www.ibm.com/pc/us/intellistation
http://www.ibm.com/pc/us/ibmpc
http://www.ibm.com/eserver/xseries
http://www.ibm.com/pc/us/thinkpad
http://www.ibm.com/pc/us/accessories
http://www.direct.ibm.com/content/home/en_US/aptiva
You can select a country-specific Web site from these pages.
Using electronic support services
If you have a modem, you can get help from several popular services. Online
information services provide assistance through question-and-answer message areas,
live chat rooms, searchable databases, and more.
Technical information is available on a wide range of topics, such as:
•
Hardware setup and configuration
•
Preinstalled software
•
Windows, OS/2, and DOS
•
Networking
•
Communications
•
Multimedia
In addition, the latest device driver updates are available.
Commercial online services, such as America Online (AOL), contain information
about IBM products. (For AOL, use the keyword IBM.)
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs). You can call
the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded
instructions, and the requested information will be sent to your fax machine.
In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.
Getting help online
Online Housecall is a remote communication tool that allows an IBM technicalsupport representative to access your PC by modem. Many problems can be remotely
diagnosed and corrected quickly and easily. In addition to a modem, a remote-access
application program is required. This service is not available for servers. There might
be a charge for this service, depending on the request.
Chapter 6. Solving Problems
103
For more information about configuring your PC for Online Housecall:
•
In the U.S., call 1-800-772-2227.
•
In Canada, call 1-800-565-3344.
•
In all other countries, contact your IBM reseller or IBM marketing
representative.
Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM HelpCenter. Expert technical-support representatives are available to assist
you with questions you might have on the following:
•
Setting up your computer and IBM monitor
•
Installing and setting up IBM options purchased from IBM or an IBM reseller
•
30-day, preinstalled-operating-system support
•
Arranging for service (on-site or carry-in)
•
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are
eligible for IBM Start Up Support for 90 days after installation. This service provides
assistance for:
•
Setting up your network operating system
•
Installing and configuring interface cards
•
Installing and configuring network adapters
Please have the following information ready when you call:
•
Machine Type and Model
•
Serial numbers of your computer, monitor, and other components, or your proof
of purchase
•
Description of the problem
•
Exact wording of any error messages
•
Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In
the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00
p.m.1
Table 20. International help phone numbers
Country
Austria
Österreich
01-24 692 5901
Belgium - Dutch
Belgie
02-210 9820
Belgium - French
Belgique
02-210 9800
Canada
Toronto only
416-383-3344
Canada
Canada - all other
1-800-565-3344
Denmark
Danmark
35 25 02 91
1.Response time will vary depending on the number and complexity of incoming calls.
104
Telephone number
IBM xSeries 135: User’s Reference
Table 20. International help phone numbers
Country
Telephone number
Finland
Suomi
09-22 931 840
France
France
01-69 32 40 40
Germany
Deutschland
069-6654 9040
Ireland
Ireland
01-815 9202
Italy
Italia
02-482 9202
Luxembourg
Luxembourg
298-977 5063
Netherlands
Nederland
020-504 0501
Norway
Norge
23 05 32 40
Portugal
Portugal
21-791 51 47
Spain
España
91-662 49 16
Sweden
Sverige
08-751 52 27
Switzerland - German
Schweiz
0848-80 52 52
Switzerland - French
Suisse
0848-80 52 52
Switzerland - Italian
Svizzera
0848-80 52 52
United Kingdom
United Kingdom
01475-555 055
U.S.A. and Puerto Rico
U.S.A. and Puerto Rico
1-800-772-2227
Austria
Österreich
01-24 692 5901
In all other countries, contact your IBM reseller or IBM marketing representative.
Getting help around the world
If you travel with your computer or need to move it to another country, you can
register for International Warranty Service. When you register with the International
Warranty Service Office, you will receive an International Warranty Service Certificate
that is honored virtually worldwide, wherever IBM or IBM resellers sell and service
IBM PC products.
For more information or to register for International Warranty Service:
•
In the U.S. or Canada, call 1-800-497-7426.
•
In Europe, call 44-1475-893638 (Greenock, U.K.).
•
In Australia and New Zealand, call 61-2-9354-4171.
In all other countries, contact your IBM reseller or IBM marketing representative.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as
support for IBM and non-IBM hardware, operating systems, and application
programs; network setup and configuration; upgraded or extended hardware repair
services; and custom installations. Service availability and name might vary by
country.
Chapter 6. Solving Problems
105
Enhanced PC support line
Enhanced PC Support is available for desktop and mobile IBM computers that are not
connected to a network. Technical support is provided for IBM computers and IBM or
non-IBM options, operating systems, and application programs on the Supported
Products list.
This service includes technical support for:
•
Installing and configuring your out-of-warranty IBM computer
•
Installing and configuring non-IBM options in IBM computers
•
Using IBM operating systems in IBM and non-IBM computers
•
Using application programs and games
•
Tuning performance
•
Installing device drivers remotely
•
Setting up and using multimedia devices
•
Identifying system problems
•
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or as
an annual contract with a 10-incident limit. For more information about purchasing
Enhanced PC Support, see “Ordering support line services” on page 107.
900-number operating system and hardware
support line
In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis, you can
use the 900-number support line. The 900-number support line provides support for
IBM PC products that are out of the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge
per minute.
Network and server support line
Network and Server Support is available for simple or complex networks made up of
IBM servers and workstations using major network operating systems. In addition,
many popular non-IBM adapters and network interface cards are supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
•
Installing and configuring client workstations and servers
•
Identifying system problems and correcting problems on the client or the server
•
Using IBM and non-IBM network operating systems
•
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or as
an annual contract with a 10-incident limit. For more information about purchasing
Network and Server Support, see “Ordering support line services” on page 107.
106
IBM xSeries 135: User’s Reference
Ordering support line services
Enhanced PC Support Line and Network and Server Support Line services are
available for products on the Supported Products list. To receive a Supported
Products list:
•
In the U.S.:
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and Server support.
3. Select document number 11682 for Enhanced PC support.
•
In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
•
In all other countries, contact your IBM reseller or IBM marketing
representative.
For more information or to purchase these services:
•
In the U.S., call 1-800-772-2227.
•
In Canada, call 1-800-465-7999.
•
In all other countries, contact your HelpCenter.
Warranty and repair services
You can upgrade your standard hardware warranty service or extend the service
beyond the warranty period.
Warranty upgrades in the U.S. include:
•
Carry-in service to on-site service
If your warranty provides carry-in repair service, you can upgrade to on-site
repair service, either standard or premium. The standard upgrade provides a
trained servicer within the next business day (9 a.m. to 5 p.m., local time,
Monday though Friday). The premium upgrade provides 4-hour average
response, 24 hours a day, 7 days a week.
•
On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade to premium onsite service (4-hour average on-site response, 24 hours a day, 7 days a week).
You also can extend your warranty. Warranty and Repair Services offers a variety of
post-warranty maintenance options, including ThinkPad EasyServ Maintenance
Agreements. Availability of the services varies by product.
For more information about warranty upgrades and extensions:
•
In the U.S., call 1-800-426-4968.
•
In Canada, call 1-800-465-7999.
•
In all other countries, contact your IBM reseller or IBM marketing
representative.
Chapter 6. Solving Problems
107
Ordering publications
Additional publications are available for purchase from IBM. For a list of publications
available in your country:
108
•
In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
•
In other countries, contact your IBM reseller or IBM marketing representative.
IBM xSeries 135: User’s Reference
Appendix A. Product warranties and notices
This chapter contains warranty and emission notices. It also contains trademarks and
general-information notices.
Warranty Statements
The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by
country. Part 2 is the same for all countries. Be sure to read both the Part 1 that applies
to your country and Part 2.
•
United States, Puerto Rico, and Canada (Z125-4753-05 11/97)
(“IBM Statement of Limited Warranty for United States, Puerto Rico, and
Canada (Part 1 - General Terms)”)
•
Worldwide except Canada, Puerto Rico, Turkey, and United States (Z125-569701 11/97)
(“IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey,
United States (Part 1 – General Terms)” on page 112)
•
Worldwide Country-Unique Terms
(“Part 2 - Worldwide Country-Unique Terms” on page 114)
IBM Statement of Limited Warranty for United States,
Puerto Rico, and Canada (Part 1 - General Terms)
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 may replace or modify those of Part
1.The warranties provided by IBM in this Statement of Limited Warranty apply only
to Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term "Machine" means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term "Machine" does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement
of Warranty affects any statutory rights of consumers that cannot be waived or limited
by contract. If you have any questions, contact IBM or your reseller.
Machine - IBM
xSeries 135
Warranty Period* - Three Years
*Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for On-site warranty service depending on the country where
service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM's Official Published Specifications. The warranty period for a
Machine is a specified, fixed period commencing on its Date of Installation. The date
on your sales receipt is the Date of Installation, unless IBM or your reseller informs
you otherwise.
© Copyright IBM Corp. 2000
109
During the warranty period IBM or your reseller, if approved by IBM to provide
warranty service, will provide repair and exchange service for the Machine, without
charge, under the type of service designated for the Machine and will manage and
install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded. The replacement may not be new, but will be in good
working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN
THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. In the
United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You
may be required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at
your location or at a service center, to keep Machines in, or restore them to,
conformance with their Specifications. IBM or your reseller will inform you of the
available types of service for a Machine based on its country of installation. IBM may
repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may not
be new, but will be in good working order and at least functionally equivalent to the
item replaced. The replacement assumes the warranty service status of the replaced
item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on
a Machine which is 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion, or
110
IBM xSeries 135: User’s Reference
upgrade. Many features, conversions, or upgrades involve the removal of parts and
their return to IBM. A part that replaces a removed part will assume the warranty
service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary
or personal information contained in a Machine which you return to IBM or your
reseller for any reason. You should remove all such information from the Machine
prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In some
cases, the Machine may not be new and may have been previously installed.
Regardless of the Machine’s production status, IBM’s appropriate warranty terms
apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of the
basis on which you are entitled to claim damages from IBM (including fundamental
breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for
no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S. $100,000
(or equivalent in local currency) or the charges (if recurring, 12 months’ charges
apply) for the Machine that is the subject of the claim.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF,
OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL,
OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS
SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY.
Appendix A. Product warranties and notices
111
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
IBM Statement of Warranty Worldwide except Canada,
Puerto Rico, Turkey, United States (Part 1 – General
Terms)
This Statement of Warranty includes Part 1 - General Terms and Part 2 - Countryunique Terms. The terms of Part 2 may replace or modify those of Part 1. The
warranties provided by IBM in this Statement of Warranty apply only to Machines
you purchase for your use, and not for resale, from IBM or your reseller. The term
"Machine" means an IBM machine, its features, conversions, upgrades, elements, or
accessories, or any combination of them. The term "Machine" does not include any
software programs, whether pre-loaded with the Machine, installed subsequently or
otherwise. Unless IBM specifies otherwise, the following warranties apply only in the
country where you acquire the Machine. Nothing in this Statement of Warranty
affects any statutory rights of consumers that cannot be waived or limited by contract.
If you have any questions, contact IBM or your reseller.
Machine - IBM
xSeries 135
Warranty Period* - Three Years
*Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for On-site warranty service depending on the country where
service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM’s Official Published Specifications. The warranty period for a
Machine is a specified, fixed period commencing on its Date of Installation. The date
on your sales receipt is the Date of Installation, unless IBM or your reseller informs
you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to provide
warranty service, will provide repair and exchange service for the Machine, without
charge, under the type of service designated for the Machine and will manage and
install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded. The replacement may not be new, but will be in good
working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
112
IBM xSeries 135: User’s Reference
TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN
THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. You may be
required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at
your location or at a service center, to keep Machines in, or restore them to,
conformance with their Specifications. IBM or your reseller will inform you of the
available types of service for a Machine based on its country of installation. IBM may
repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may not
be new, but will be in good working order and at least functionally equivalent to the
item replaced. The replacement assumes the warranty service status of the replaced
item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on
a Machine which is 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion, or
upgrade. Many features, conversions, or upgrades involve the removal of parts and
their return to IBM. A part that replaces a removed part will assume the warranty
service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
Appendix A. Product warranties and notices
113
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary
or personal information contained in a Machine which you return to IBM or your
reseller for any reason. You should remove all such information from the Machine
prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In some
cases, the Machine may not be new and may have been previously installed.
Regardless of the Machine’s production status, IBM’s appropriate warranty terms
apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of the
basis on which you are entitled to claim damages from IBM (including fundamental
breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for
no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S. $100,000
(or equivalent in local currency) or the charges (if recurring, 12 months’ charges
apply) for the Machine that is the subject of the claim.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF,
OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL,
OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS
SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Part 2 - Worldwide Country-Unique Terms
ASIA PACIFIC
AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added
to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other legislation and are only limited to the
extent permitted by the applicable legislation.
Extent of Warranty: The following replaces the first and second sentences of this
Section:
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
114
IBM xSeries 135: User’s Reference
operation in other than the Specified Operating Environment, improper maintenance
by you, or failure caused by a product for which IBM is not responsible.
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act
1974, IBM’s liability is limited to the repair or replacement of the goods or the supply
of equivalent goods. Where that condition or warranty relates to right to sell, quiet
possession or clear title, or the goods are of a kind ordinarily acquired for personal,
domestic or household use or consumption, then none of the limitations in this
paragraph apply.
PEOPLE’S REPUBLIC OF CHINA: Governing Law: The following is added to this
Statement:
The laws of the State of New York govern this Statement.
INDIA: Limitation of Liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and
tangible personal property will be limited to that caused by IBM’s negligence;
2. as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Warranty, IBM’s liability will be limited to the charge paid by you for the
individual Machine that is the subject of the claim.
NEW ZEALAND: The IBM Warranty for Machines: The following paragraph is
added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this Section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
The following terms apply to all EMEA countries.
The terms of this Statement of Warranty apply to Machines purchased from an IBM
reseller. If you purchased this Machine from IBM, the terms and conditions of the
applicable IBM agreement prevail over this warranty statement.
Warranty Service
If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you
may obtain warranty service for that Machine in any of those countries from either (1)
an IBM reseller approved to perform warranty service or (2) from IBM.
If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus,
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,
Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of
Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia,
or Ukraine, you may obtain warranty service for that Machine in any of those
Appendix A. Product warranties and notices
115
countries from either (1) an IBM reseller approved to perform warranty service or (2)
from IBM.
The applicable laws, Country-unique terms and competent court for this Statement
are those of the country in which the warranty service is being provided. However,
the laws of Austria govern this Statement if the warranty service is provided in
Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech
Republic, Federal Republic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia,
Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania,
Russia, Slovak Republic, Slovenia, and Ukraine.
The following terms apply to the country specified:
EGYPT: Limitation of Liability: The following replaces item 2 in this Section:
2. as to any other actual direct damages, IBM’s liability will be limited to the total
amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
FRANCE: Limitation of Liability: The following replaces the second sentence of the
first paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim damages
from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
GERMANY: The IBM Warranty for Machines: The following replaces the first
sentence of the first paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months.
In case IBM or your reseller are unable to repair an IBM Machine, you can
alternatively ask for a partial refund as far as justified by the reduced value of the
unrepaired Machine or ask for a cancellation of the respective agreement for such
Machine and get your money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing Machine to IBM
will be at IBM’s expense.
Production Status: The following paragraph replaces this Section:
Each Machine is newly manufactured. It may incorporate in addition to new parts, reused parts as well.
Limitation of Liability: The following is added to this Section:
The limitations and exclusions specified in the Statement of Warranty will not apply
to damages caused by IBM with fraud or gross negligence and for express warranty.
In item 2, replace "U.S. $100,000" with "1.000.000 DEM."
The following sentence is added to the end of the first paragraph of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms
in cases of ordinary negligence.
IRELAND: Extent of Warranty: The following is added to this Section:
Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the
foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods
and Supply of Services Act 1980 are hereby excluded.
116
IBM xSeries 135: User’s Reference
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence; and 2. the amount of any other actual direct damages, up to the
greater of Irish Pounds 75,000 or 125 percent of the charges (if recurring, the 12
months’ charges apply) for the Machine that is the subject of the claim or which
otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
ITALY: Limitation of Liability: The following replaces the second sentence in the first
paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is liable for
no more than: (item 1 unchanged) 2)as to any other actual damage arising in all
situations involving non-performance by IBM pursuant to, or in any way related to
the subject matter of this Statement of Warranty, IBM’s liability, will be limited to the
total amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the second paragraph of this Section:
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for
any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or
your reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND:
Limitation of Liability: The following is added to this Section:
IBM’s entire liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of Warranty
will be limited to the charge paid by you for the individual Machine that is the subject
of your claim from IBM.
TURKIYE: Production Status: The following replaces this Section:
IBM fulfills customer orders for IBM Machines as newly manufactured in accordance
with IBM’s production standards.
UNITED KINGDOM: Limitation of Liability: The following replaces items 1 and 2
of the first paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence; 2. the amount of any other actual direct damages or loss, up to the
greater of Pounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12
months’ charges apply) for the Machine that is the subject of the claim or which
otherwise gives rise to the claim.
The following item is added to this paragraph:
3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or
Section 2 of the Supply of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default will be limited to damages.
NORTH AMERICA
CANADA: Warranty Service: The following is added to this section:
To obtain warranty service from IBM, call 1-800-565-3344.
Appendix A. Product warranties and notices
117
UNITED STATES OF AMERICA: Warranty Service: The following is added to this
section:
To obtain warranty service from IBM, call 1-800-772-2227.
License Agreement for Warranted Programs
The Program consists of software components that are licensed pursuant to the terms
of the IBM International Program License Agreement. These components are
Appliance System Manger, the Application Server, IBM HTTP Server and Distributed
Debugger.
Except as provided below, you are authorized to install and use one copy of each
component of the Program on the same machine for each valid Proof of Entitlement to
the Program. In addition, for each Proof of Entitlement:
APPLIANCE SYSTEM MANAGER: Notwithstanding anything in this Agreement
to the contrary, you are authorized to install and use an unlimited number of copies of
the Appliance System Manager component of the Program on any of your machines.
ADMIN CLIENT AND DISTRIBUTED DEBUGGER COMPONENTS:
Notwithstanding anything in this Agreement to the contrary, you are authorized to
install and use an unlimited number of copies of the Admin Client and Distributed
Debugger components of the Program on any of your machines.
The IBM HTTP Server component of the Program includes machine translation
technology. You hereby acknowledge and agree that machine translation is an
inherently statistical process designed to produce a translation which approximates
the meaning of the original text. IBM does not warrant that translations generated
using machine translation technology will be error free.
THIRD PARTY CODE: The Program contains third party code, some of which may
be provided to you under terms and conditions which are different from this
Agreement. In addition, IBM’s license for some of this third party code may require
IBM to provide you with certain notices and/or information. Such terms and
conditions, notices and information are provided in the Program’s "readme" file, or in
a file or files referenced by the Program’s "readme" file. You acknowledge and agree to
all such terms and conditions, notices and information, including those provided only
in the English language.
IBM HTTP SERVER AND THE APACHE HTTP SERVER: The IBM HTTP Server
component of the Program includes software developed by The Apache Group for
use in the Apache HTTP Server project (http://www.apache.org/). In addition, the
Program is accompanied by source code for the Apache HTTP Server. The portions of
the IBM HTTP Server which are based on software developed by The Apache Group
and the source code for the Apache HTTP Server are Copyright (c) 1995-1999 The
Apache Group. All rights reserved. Your use of the source code for the Apache HTTP
Server accompanying the Program is subject to the terms and conditions of the license
from The Apache Group, which is reproduced in the Program’s "readme" file or in a
file or files referenced by the Program’s "readme" file, and not this Agreement. In
particular, IBM is providing the source code for the Apache HTTP Server on an AS-IS
BASIS, WITHOUT WARRANTY OF ANY KIND (EITHER EXPRESS OR IMPLIED)
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY
WARRANTY OF NON-INFRINGMENT. You may not disclose the results of any
benchmark test of IBM HTTP Server to any third party without IBM’s prior written
approval. Notwithstanding anything to the contrary in this Agreement, you are
authorized to install and use an unlimited number of copies of the IBM HTTP Server
component of the Program on any of your machines, provided that only one such
118
IBM xSeries 135: User’s Reference
copy of IBM HTTP Server will be subject to the representations and warranties of this
Agreement and will be eligible for Program Services.
International License Agreement for Non-Warranted Programs
Part 1 — General Terms
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE XSERIES
135 APPLIANCE SERVER. IBM WILL LICENSE THE XSERIES 135 APPLIANCE
SERVER TO YOU ONLY IF YOU FIRST ACCEPT THE TERMS OF THIS
AGREEMENT. BY USING THE XSERIES 135 APPLIANCE SERVER YOU AGREE
TO THESE TERMS. IF YOU DO NOT AGREE TO THE TERMS OF THIS
AGREEMENT, PROMPTLY RETURN THE UNUSED XSERIES 135 APPLIANCE
SERVER TO THE PARTY (EITHER IBM OR ITS RESELLER) FROM WHOM YOU
ACQUIRED IT TO RECEIVE A REFUND OF THE AMOUNT YOU PAID.
The Program is owned by International Business Machines Corporation or one of its
subsidiaries (IBM) or an IBM supplier, and is copyrighted and licensed, not sold.
The term "Program" means the original program and all whole or partial copies of it.
A Program consists of machine-readable instructions, its components, data, audiovisual content (such as images, text, recordings, or pictures), and related licensed
materials.
This Agreement includes Part 1 - General Terms and Part 2 - Country-unique Terms
and is the complete agreement regarding the use of this Program, and replaces any
prior oral or written communications between you and IBM. The terms of Part 2 may
replace or modify those of Part 1.
1. License
Use of the Program
IBM grants you a nonexclusive license to use the Program.
You may 1) use the Program to the extent of authorizations you have acquired and 2)
make and install copies to support the level of use authorized, providing you
reproduce the copyright notice and any other legends of ownership on each copy, or
partial copy, of the Program.
If you acquire this Program as a program upgrade, your authorization to use the
Program from which you upgraded is terminated.
You will ensure that anyone who uses the Program does so only in compliance with
the terms of this Agreement.
You may not 1) use, copy, modify, or distribute the Program except as provided in this
Agreement; 2) reverse assemble, reverse compile, or otherwise translate the Program
except as specifically permitted by law without the possibility of contractual waiver;
or 3) sublicense, rent, or lease the Program.
Transfer of Rights and Obligations
You may transfer all your license rights and obligations under a Proof of Entitlement
for the Program to another party by transferring the Proof of Entitlement and a copy
of this Agreement and all documentation. The transfer of your license rights and
obligations terminates your authorization to use the Program under the Proof of
Entitlement.
2. Proof of Entitlement
Appendix A. Product warranties and notices
119
The Proof of Entitlement for this Program is evidence of your authorization to use this
xSeries 135 appliance server and of your eligibility for future upgrade program prices
(if announced) and potential special or promotional opportunities.
3. Charges and Taxes
IBM defines use for the Program for charging purposes and specifies it in the Proof of
Entitlement. Charges are based on extent of use authorized. If you wish to increase the
extent of use, notify IBM or its reseller and pay any applicable charges. IBM does not
give refunds or credits for charges already due or paid.
If any authority imposes a duty, tax, levy or fee, excluding those based on IBM’s net
income, upon the Program supplied by IBM under this Agreement, then you agree to
pay that amount as IBM specifies or supply exemption documentation.
4. No Warranty
SUBJECT TO ANY STATUTORY WARRANTIES WHICH CAN NOT BE
EXCLUDED, IBM MAKES NO WARRANTIES OR CONDITIONS EITHER
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE
WARRANTY OF NON-INFRINGEMENT AND THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
REGARDING THE PROGRAM OR TECHNICAL SUPPORT, IF ANY. IBM
MAKES NO WARRANTY REGARDING THE CAPABILITY OF THE PROGRAM
TO CORRECTLY PROCESS, PROVIDE AND/OR RECEIVE DATE DATA WITHIN
AND BETWEEN THE 20TH AND 21ST CENTURIES.
The exclusion also applies to any of IBM’s subcontractors, suppliers, or program
developers (collectively called "Suppliers").
Manufacturers, suppliers, or publishers of non-IBM Programs may provide their own
warranties.
5. Limitation of Liability
NEITHER IBM NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY DIRECT OR
INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS,
LOST SAVINGS, OR ANY INCIDENTAL, SPECIAL, OR OTHER ECONOMIC
CONSEQUENTIAL DAMAGES, EVEN IF IBM IS INFORMED OF THEIR
POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
6. General
Nothing in this Agreement affects any statutory rights of consumers that cannot be
waived or limited by contract.
IBM may terminate your license if you fail to comply with the terms of this
Agreement. If IBM does so, you must immediately destroy the Program and all copies
you made of it.
You agree to comply with applicable export laws and regulations.
Neither you nor IBM will bring a legal action under this Agreement more than two
years after the cause of action arose unless otherwise provided by local law without
the possibility of contractual waiver or limitation.
Neither you nor IBM is responsible for failure to fulfill any obligations due to causes
beyond its control.
120
IBM xSeries 135: User’s Reference
IBM does not provide program services or technical support, unless IBM specifies
otherwise.
The laws of the country in which you acquire the Program govern this Agreement,
except 1) in Australia, the laws of the State or Territory in which the transaction is
performed govern this Agreement; 2) in Albania, Armenia, Belarus,
Bosnia/Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,
Kazakhstan, Kirghizia, Former Yugoslav Republic of Macedonia (FYROM), Moldova,
Poland, Romania, Russia, Slovak Republic, Slovenia, Ukraine, and Federal Republic
of Yugoslavia, the laws of Austria govern this Agreement; 3) in the United Kingdom,
all disputes relating to this Agreement will be governed by English Law and will be
submitted to the exclusive jurisdiction of the English courts; 4) in Canada, the laws in
the Province of Ontario govern this Agreement; and 5) in the United States and Puerto
Rico, and People’s Republic of China, the laws of the State of New York govern this
Agreement.
Part 2 - Country-unique Terms
AUSTRALIA: No Warranty (Section 4):
The following paragraph is added to this Section:
Although IBM specifies that there are no warranties, you may have certain rights
under the Trade Practices Act 1974 or other legislation and are only limited to the
extent permitted by the applicable legislation.
Limitation of Liability (Section 3):
The following paragraph is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act
1974, IBM’s liability is limited to the repair or replacement of the goods, or the supply
of equivalent goods. Where that condition or warranty relates to right to sell, quiet
possession or clear title, or the goods are of a kind ordinarily acquired for personal,
domestic or household use or consumption, then none of the limitations in this
paragraph apply.
GERMANY: No Warranty (Section 4):
The following paragraphs are added to this Section:
The minimum warranty period for Programs is six months.
In case a Program is delivered without Specifications, we will only warrant that the
Program information correctly describes the Program and that the Program can be
used according to the Program information. You have to check the usability according
to the Program information within the "money-back guaranty" period.
Limitation of Liability (Section 5):
The following paragraph is added to this Section:
The limitations and exclusions specified in the Agreement will not apply to damages
caused by IBM with fraud or gross negligence, and for express warranty.
INDIA: General (Section 6):
The following replaces the fourth paragraph of this Section:
If no suit or other legal action is brought, within two years after the cause of action
arose, in respect of any claim that either party may have against the other, the rights of
Appendix A. Product warranties and notices
121
the concerned party in respect of such claim will be forfeited and the other party will
stand released from its obligations in respect of such claim.
IRELAND: No Warranty (Section 4):
The following paragraph is added to this Section:
Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the
foregoing, all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods
and Supply of Services Act 1980 are hereby excluded.
ITALY: Limitation of Liability (Section 5):
This Section is replaced by the following:
Unless otherwise provided by mandatory law, IBM is not liable for any damages
which might arise.
NEW ZEALAND: No Warranty (Section 4):
The following paragraph is added to this Section:
Although IBM specifies that there are no warranties, you may have certain rights
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods or services which IBM provides, if you require the goods and services for
the purposes of a business as defined in that Act.
Limitation of Liability (Section 5):
The following paragraph is added to this Section:
Where Programs are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA: Charges (Section 3):
The following paragraph is added to the Section:
All banking charges incurred in the People’s Republic of China will be borne by you
and those incurred outside the People’s Republic of China will be borne by IBM.
UNITED KINGDOM: Limitation of Liability (Section 5):
The following paragraph is added to this Section at the end of the first paragraph:
The limitation of liability will not apply to any breach of IBM’s obligations implied by
Section 12 of the Sales of Goods Act 1979 or Section 2 of the Supply of Goods and
Services Act 1982.
UNITED STATES AND CANADA: No Country-unique Terms apply.
IBM International License Agreement for Non-Warranted Programs Addendum for
Linux and Other Open Source Programs These terms replace those in Section 1 and
are in addition to those of the remaining sections of the IBM International License
Agreement for Non-Warranted Programs. If there is a conflict among terms, those of
this Addendum prevail. You accept these terms and the terms in the Agreement by
using the Program.
The Linux and other open source Program(s) that were packaged with, or preloaded
onto, your IBM computer system are distributed by Caldera Inc., Red Hat Inc., SuSE
122
IBM xSeries 135: User’s Reference
GMBH, TurboLinux Inc., or other distributors of open source Programs. IBM is not a
distributor of Linux or other open source Programs, but is merely a conduit through
which these companies distribute open source Programs. Linux and other open
source Programs are licensed to you by their distributor. You receive no express or
implied patent or other license from IBM with respect to Linux and other open source
Programs.
Notices
References in this publication to IBM products, programs, or services do not imply
that IBM intends to make these available in all countries in which IBM operates. Any
reference to an IBM product, program, or service is not intended to state or imply that
only that IBM product, program, or service may be used. Subject to IBM’s valid
intellectual property or other legally protectable rights, any functionally equivalent
product, program, or service may be used instead of the IBM product, program, or
service. The evaluation and verification of operation in conjunction with other
products, except those expressly designated by IBM, are the responsibility of the user.
IBM may have patents or pending patent applications covering subject matter in this
document. The furnishing of this document does not give you any license to these
patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
This section contains trademarks, electronic emission notices, and other important
information.
Any references in this publication to non-IBM Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The
materials at those Web sites are not part of the materials for this IBM product and use
of those Web sites is at your own risk.
Edition Notice
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this publication
at any time.
This publication was developed for products and services offered in the United States
of America and the United Kingdom. It is possible that this publication may contain
reference to, or information about, IBM products (machines and programs),
programming, or services that are not announced in your country. Such references or
information must not be construed to mean that IBM intends to announce such IBM
products, programming, or services in your country.
Requests for technical information about IBM products should be made to your IBM
reseller or IBM marketing representative. No part of this publication may be
Appendix A. Product warranties and notices
123
reproduced or distributed in any form or by any means without prior permission in
writing from the International Business Machines Corporation.
© COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION,
2000. All rights reserved.
Note to U.S. Government Users - Documentation related to restricted rights - Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.
Processing date data
This IBM hardware product and IBM software products that might be packaged with
it have been designed, when used in accordance with their associated documentation,
to process date data correctly within and between the 20th and 21st centuries,
provided all other products (for example, software, hardware, and firmware) used
with these products properly exchange accurate date data with them.
IBM cannot take responsibility for the date data processing capabilities of non-IBM
products, even if those products are preinstalled or otherwise distributed by IBM. You
should contact the vendors responsible for those products directly to determine the
capabilities of their products and update them if needed. This IBM hardware product
cannot prevent errors that might occur if software, upgrades, or peripheral devices
you use or exchange data with do not process date data correctly.
The foregoing is a Year 2000 Readiness Disclosure.
Trademarks
The following terms are trademarks of the IBM Corporation in the United States or
other countries or both:
IBM HTTP Server
EtherJet
ServerProven
HelpCenter
ServeRAID
HelpWare
WebSphere
IBM
Lotus and Domino are trademarks of Lotus Development Corporation in the United
States, other countries, or both.
Intel, MMX, LANDesk, Pentium, Pentium II Xeon, and Pentium III Xeon are
trademarks or registered trademarks of Intel Corporation in the United States, other
countries, or both.
Microsoft, Windows, Windows 2000, and Windows NT are trademarks of Microsoft
Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
124
IBM xSeries 135: User’s Reference
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other factors
also affect application performance.
When referring to hard disk drive capacity, MB stands for 1000000 bytes and GB
stands for 1000000000 bytes. Total user-accessible capacity may vary depending on
operating environments.
Maximum internal hard disk drive capacities assume the replacement of any standard
hard disk drives and population of all hard disk drive bays with the largest currently
supported drives available from IBM.
Unless otherwise stated, IBM makes no representations or warranties with respect to
non-IBM products. Support (if any) for the non-IBM products is provided by the third
party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Electronic emission notices
Federal Communications Commission (FCC)
Statement
Federal Communications Commission (FCC) Class A Statement
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his
own expense.
Properly shielded and grounded cables and connectors must be used in order to meet
FCC emission limits. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by unauthorized
changes or modifications to this equipment. Unauthorized changes or modifications
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A emission compliance
statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de classe A est conforme à la norme NMB-003 du Canada.
Appendix A. Product warranties and notices
125
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety
requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for
indirect connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States relating
to electromagnetic compatibility. IBM cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a nonrecommended modification of
the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The Limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Taiwan electrical emission statement
126
IBM xSeries 135: User’s Reference
Japanese Voluntary Control Council for Interference
(VCCI) statement
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and plug
with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord
set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a
maximum of 15 feet in length and a parallel blade, grounding-type attachment plug
rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSAcertified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor
cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment
plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a
grounding-type attachment plug. The cord set should have the appropriate safety
approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
IBM power cord part
number
Used in these countries and regions
13F9940
Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay, Uruguay,
Western Samoa
13F9979
Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso,
Burundi, Cameroon, Central African Rep., Chad, Czech Republic, Egypt, Finland, France,
French Guiana, Germany, Greece, Guinea, Hungary, Iceland, Indonesia, Iran, Ivory Coast,
Jordan, Lebanon, Luxembourg, Macau, Malagasy, Mali, Martinique, Mauritania, Mauritius,
Monaco, Morocco, Mozambique, Netherlands, New Caledonia, Niger, Norway, Poland,
Portugal, Romania, Senegal, Slovakia, Spain, Sudan, Sweden, Syria, Togo, Tunisia, Turkey,
former USSR, Vietnam, former Yugoslavia, Zaire, Zimbabwe
13F9997
Denmark
14F0015
Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
14F0033
Antigua, Bahrain, Brunei, Channel Islands, Cyprus, Dubai, Fiji, Ghana, Hong Kong, India,
Iraq, Ireland, Kenya, Kuwait, Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar,
Sierra Leone, Singapore, Tanzania, Uganda, United Kingdom, Yemen, Zambia
14F0051
Liechtenstein, Switzerland
Appendix A. Product warranties and notices
127
IBM power cord part
number
Used in these countries and regions
14F0069
Chile, Ethiopia, Italy, Libya, Somalia
14F0087
Israel
1838574
Thailand
6952300
Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa
Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras,
Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama,
Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of
America, Venezuela
128
IBM xSeries 135: User’s Reference
Index
A
acoustical noise emmisions 2
adapter
installing 46
PCI bus 46
working with 45
adapter fault tolerance 62
adaptive load balancing 62
administrator password 17
appliance server
configuring 11
controls 4
front view 5
indicators 4
rear view 6
turning off 7
turning on 7
Appliance System Manager
description 11
using 20
assistance, technical 100
B
battery replacement 98
beep codes
POST 67
BIOS, restoring 88
boot block jumper 35
C
cable management 64
cabling
connectors on back 64
Ethernet 61
CD-ROM drive 2
CD-ROM problems 90
components
location of 34
major 34
configuration programs
Appliance System Manager 11,
20
Configuration/Setup
Utility
program 11, 12
IBM Advanced Appliance Configuration Utility 11,
20
PXE Boot Agent Utility 11
PXE Boot Agent Utility program 19
SCSISelect Utility 11
SCSISelect Utility program 17
Configuration/Setup Utility program 11
main menu 12
starting 12
using 12
configuring
Ethernet 61
connectors
system board 35
connectors, external 57
controller
Ethernet 61
RAID 48
controls and indicators 4
cover
installing 56
removing 44
creating a Family 25
creating VLAN 63
D
data rate
Ethernet 61
diagnostic
error code format 79
error message tables 82
programs and error messages
79
F
failover
Ethernet 61
Family
creating 25
removing appliances 26
using 23
fan, replacing 55
FCC
Class A Statement 125
features 2
filters
prioity 62
H
programs, starting 80
test log, viewing 81
text messages 80
diagnostic tools 65
DIMM See memory module 50
discovering appliances 23
diskette drive 2
problem 90
display
problem 91
hard disk drive
installing 49
replacing 49
specifications 48
hardware
problems 65
heat output 2
help information 100
high priority queue 62
hot-swap
preinstallation steps 48
E
I
electrical input 2
environment
air temperature 2
humidity 2
error
diagnostic code format 79
error log
POST 78
error messages
diagnostic 79, 82
POST 70
SCSI 78
Ethernet
adapter fault tolerance 62
adaptive load balancing 62
cabling 61
Cisco Fast EtherChannel 62
configuring 61
creating VLAN 63
error messages 96
failover 61
high performance modes 62
pin-number assignment 64
priority packet mode 62
prioriy filters 62
teaming 62
troubleshooting information 94
VLAN 63
Ethernet port 61
expansion enclosure
problem 90
expansion slots 2
location 45
type 45
I/O ports 57
IBM Advanced Appliance Configuration Utility
Agent 21
Console 21
description 11
IBM Supplementary CD 11
IEEE 802.1p tagging 62
important notes 125
installing
battery 98
C2T cables 64
cover 56
hard disk drive 49
memory 50
microprocessor 52
installing options 33
integrated
Ethernet 61
Internet protocol (IP) address
initial 27
setting 27
J
jumper
power-on password override
16
K
keyboard
problem 90
129
L
LEDs
front view 5
rear view 6
Lights See LEDs 4
local area network
Ethernet 61
M
major components 34
management
cable 64
memory
installing 50
problem 91
specifications 2
memory module
installing 50
specifications 2, 3
supported 50
messages
diagnostic error 79, 82
diagnostic text 80
Ethernet controller 96
POST error 70
SCSI error 78
microprocessor
installation 52
installing 52
problem 91
specifications 2
modes
Ethernet 62
monitor
problem 91
mouse
problem 91
N
network connection
problems 94
networks 61
O
option
problem 93
P
password
administrator 17
override jumper 16
power-on 15
passwords
administrator 17
changing 30
changing default 30
default 30
power-on 15
using 15
PCI
bus A 46
bus B 46
expansion slots 45
PCI plug and play
Ethernet 61
pin-number assignments
Ethernet 64
130
Book Title
plug and play
Ethernet 61
pointing device
problem 91
port
console 59
I/O 57
serial 57
serial connector 58
USB 58
USB connector 59
ports
Ethernet 61
Universal Serial Bus 58
POST
beep codes 67
error log 78
error messages 70
POST (power-on self-test) 67
power
problem 93
power cords 127
power supply
specifications 2
power-on password 15
priority filters 62
priority levels 62
priority packet mode 62
problem
CD-ROM 90
diskette drive 90
hardware 65
intermittent 90
keyboard or mouse 90
memory 91
microprocessor 91
monitor 91
network connection 94
option 93
power 93
serial port 93
software 94
USB port 94
problem solving 65
PXE Boot Agent Utility 11
PXE boot agent utility 11
PXE Boot Agent Utility program
menu 19
starting 19
using 19
serial port
problem 93
ServerGuide CDs 3
service information 100
setting an initial Internet protocol
(IP) address
Appliance System Manager 27
command line 28
diskette 29
IBM Advanced Appliance Configuration Utility 28
setting up
hardware 4
size 2
Slots See expansion slots 35, 37
slots See expansion slots 45
software
problem 94
specifications 2
Supplementary CD 32
switch block, system board 36
system board layout
connectors
options 35
system board switch block 36
R
video controller
disabling 45
specifications 2
virtual LAN (VLAN) 63
virtual LAN mode (VLAN) 63
VLAN, creating 63
Recovery CD 31
Recovery Enablement diskette 31
removing appliances from Families
26
replace
fan 55
hard disk 49
S
Safety information 39
safety information
book 39
SCSI
error messages 78
SCSISelect Utility
description 11
SCSISelect Utility program 11, 17
menu 18
starting 17
using 17
T
teaming 62
test log
viewing diagnostic 81
trademarks 124
traffic class expediting 62
Tree View 23
troubleshooting 65
Ethernet 94
troubleshooting charts 89
U
USB
cables and hubs 58
port connectors 59
USB port
problem 94
using Families 23
using Groups 23
V
IBM
Part Number: 24P2803
24P283
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