P0881591

Modular ICS 4.0

System

Coordinator

Guide

Norstar, Meridian and Companion are trademarks of

Northern Telecom

© Northern Telecom 1998

1-800-4 NORTEL www.nortel.com/norstar

P0881591 Issue 02

Printed in Canada

Table of Contents

Getting started with Norstar 1

Using this guide 1

Understanding programming 2

Before you start 3

What you’ll need to do programming 3

Using Buttons 4

Using the buttons under the display 5

The programming overlay 6

A map for working in programming 7

Starting and ending a session 11

Ending a session 11

Frequently used programming operations 13

Changing the time and date on the display 13

Adding or changing a system speed dial 15

Changing the name of a telephone 18

Changing the name of a line 20

Making changes to Call Forward No Answer 21

Making changes to Call Forward on Busy 23

Making Changes to Do Not Disturb on Busy 24

What would you like to do next? 26

Answering calls 27

Answering incoming calls with Hunt Groups 27

Answering an incoming call 27

Line buttons 28

What line indicators mean 28

Rings you may hear 28

Answering calls at a prime telephone 29

Using a central answering position (CAP) module 29

Customizing your CAP module 30

Monitoring telephones with the CAP module 31

Release button 31

Hearing aid compatibility 31

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ii / Table of Contents

Viewing information about a call on the display 32

Using Call Information for a particular call 32

Displaying Call Information before or after answering 33

Displaying Call Information for a call on hold 33

Making Call Display information appear automatically at a telephone 34

Changing which information is shown first about a call 34

Picking up a call ringing at another telephone 35

Answering any ringing telephone using Directed Pickup 35

Answering any ringing telephone using Group Pickup 36

Changing a telephone’s pickup group 36

Trunk Answer 37

Answering a call using Trunk Answer 38

Answer buttons 38

Creating a Conference Call 39

Disconnecting one party 40

Independently holding two calls 41

Putting a conference on hold 41

Splitting a conference 41

Removing yourself from a conference 42

Listening to a call as a group 43

Canceling Group Listening 43

Using Handsfree/Mute 43

Answering calls without lifting the receiver 43

Making calls without lifting the receiver 44

Muting Handsfree 44

Changing a regular call to handsfree 44

Changing a handsfree to a regular call 44

Using Handsfree 45

Changing Handsfree for a telephone 45

Handsfree Answerback 47

Turning Privacy on or off for a call 47

Creating a conference by releasing privacy 48

Making a call private 48

Checking call length using Call Duration Timer 48

Disconnecting by accident 49

Time 49

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Table of Contents / iii

Making calls 51

Choosing a line using a line button 53

Line pools 53

Using a line pool to make a call 54

Programming a memory button with a line pool feature code

54

Making calls from an ISDN terminal 55

Changing how you dial your calls 55

Using Standard dial 55

Using Automatic dial 56

Using Pre-dial 56

When the internal number you have called is busy 56

Priority Call 56

Making a priority call 57

Giving a telephone the ability to make priority calls 57

Using Ring Again 58

Turning on Ring Again 59

Canceling Ring Again 59

Time savers for making calls 61

Storing a number on a memory button for Autodial 61

Adding an autodial button 61

Choosing a line for Autodial 61

Using intercom as the line for Autodial 62

Using Last Number Redial 63

Preventing a telephone from using Last Number Redial 64

Using Speed Dial 65

Making a speed dial call 65

Changing and adding System Speed Dials 65

Adding or changing User Speed Dial 66

Using Saved Number Redial 67

Saving a number 67

Dialing a saved number 68

Preventing a telephone from using Saved Number Redial 68

Handling many calls at once 71

Using Hold 71

Retrieving a held call 71

Holding automatically 71

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Listening on hold 71

Holding a call exclusively 72

Using Call Queuing 72

Transferring calls 73

Using the transfer feature 73

Transferring a call 73

Transferring external calls 74

Canceling a transfer 74

Using Camp-on 76

Parking a call 77

Retrieving a parked call 78

Using Call Park 78

Using Callback 80

Forwarding your calls 81

Forwarding your calls to another Norstar telephone 81

Canceling Call Forward 81

Using Call Forward at your telephone 81

Overriding Call Forward 82

Changing the automatic Call Forward settings for a telephone

82

Changing Forward no answer 82

Changing the delay before a call is forwarded 83

Forward on busy 83

DND on Busy 84

Call Forward and Voice Mail 85

Line Redirection 85

Turning on Line Redirection 86

Canceling Line Redirection 87

Allowing a telephone to redirect calls 87

Turning the redirect ring for a telephone on or off 88

How Line Redirection is different from Call Forward 90

Using Line Redirection 90

Communicating in the office 93

Paging 93

Making a page announcement 93

Activating and deactivating the ability to page 94

Creating page zones 94

Using Page with external paging equipment 96

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Table of Contents / v

Sending messages 96

Sending a message 96

Canceling a message you have sent 98

Viewing your messages 98

Replying to a message 98

Replying to a message using an analog telephone connected to an ASM 99

Removing items from your message list 100

Removing items from your message list using an analog telephone connected to an ASM 100

Viewing messages you have sent 101

Using Voice Call 102

Making a Voice Call 103

Muting Voice Call tones 103

Answering a Voice Call without touching your telephone 103

Preventing Voice Calls to your telephone using Voice Call Deny

103

Canceling Voice Call Deny 103

Tracking your incoming calls 105

Using Call Log 105

Call Log options 106

Logging a call manually 106

Deleting old log items 107

Viewing your Call Log 107

Viewing a Call Log item 108

Erasing log items 108

Making a call using Call Log 108

Creating a password to your Call Log 109

Changing your Call Log password 109

Deleting an assigned password 110

Programming a telephone to log calls automatically 110

Using Voice mail 112

Customizing your telephone 113

Finding out what a button does using Button Inquiry 113

Making the display darker or lighter using Contrast adjustment

113

Changing the language on the display 114

English 114

French 114

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vi / Table of Contents

Spanish 114

Programming a feature code onto a memory button 114

Programming feature buttons 115

Erasing a feature button 115

Applying button cap labels 116

Types of button caps 117

Identifying the telephones 117

Norstar default button assignments 118

Rules of default button assignment 118

M7310 telephone button defaults 119

M7324 telephone button defaults 121

M7100 telephone button defaults 122

M7208 telephone button defaults 122

Moving line buttons 122

Changing the type of ring 123

Adjusting the Ring volume 124

Hiding the message or calls indication 124

Restoring the messages and calls indication 124

User Preferences 125

Using User Preferences 125

Changing button programming 126

Changing User Speed Dial 128

Changing Call Log options 129

Changing how calls are dialed 129

Changing the language used on the display 129

Making the display lighter or darker 130

Changing the telephone’s ring 130

Programming Hunt Groups 133

Adding or removing members from a group 134

Moving members of a group 135

Assigning or unassigning lines to a group 136

Setting the distribution mode 137

Setting the hunt delay 139

Programming busy line setting 140

Programming the queue time-out 141

Programming the overflow set 142

Setting the name 143

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Table of Contents / vii

Telephone features 145

Installing Norstar telephones 145

Naming a telephone or a line 147

Moving telephones 147

Stopping calls from ringing at your telephone using Do Not

Disturb (DND) 148

Stopping calls 148

Refusing to answer a call 148

Canceling Do Not Disturb 148

Using Do Not Disturb 148

Using Background Music 149

Turning Background Music off 149

ISDN PRI and BRI 151

ISDN PRI 151

ISDN PRI features 152

Network Name Display for PRI 152

Name and number blocking for PRI 153

Emergency 911 Dialing 153

2-way DID 153

Call by Call service selection for PRI 154

Dialing Plan and PRI 155

ISDN BRI 156

Line access from an ISDN terminal 157

ISDN BRI features 157

Network Name Display for BRI 157

Name and number blocking for BRI 158

Service provider features 158

Call Forward 158

Canceling Call Forward 159

Calling the number your calls are forwarded to 159

Automatic Call Back 159

Automatic Recall 159

ISDN BRI terminals 160

ISDN applications for BRI and PRI 160

Videoconferencing and video telephony 160

Desktop conferencing 160

File transfer 160

Telecommuting 160

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Group 4 fax 161

Remote LAN access 161

Leased line backup 161

LAN to LAN bridging 161

Internet and database access 161

Using System features 163

Using alternate or scheduled services 163

Preventing certain calls from being made 163

Making additional telephones ring 163

Changing the lines used by outgoing calls 163

Turning Services on and off 164

An example of how to turn on a Service manually 165

Turning Services on and off using feature codes 166

Viewing the active Services from a two-line display telephone

167

Viewing the active Services from a one-line display telephone

167

Using passwords 169

Using a Basic password 170

Registration password 171

Changing passwords 171

Clearing a Call Log password 172

Using special telephones 172

Direct-dial 172

Changing the direct-dial telephone assignments 173

Hotline 174

Bypassing a Hotline 174

Making a telephone a hotline telephone 175

Control telephone 176

Using Set lock 176

Changing Set Lock programming for a telephone 177

Using an auxiliary ringer 177

Turning the auxiliary ringer for a telephone on or off 177

Using Host System dialing signals 178

Link 178

Preventing a telephone from using Link 179

Pause 179

Long Tones 180

Programmed Release 181

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Run/Stop 181

Wait for Dial Tone 182

Using pulse dialing for a call 182

Using your Norstar system from an external location 182

Controlling access to your Norstar system 183

Direct inward system access (DISA) 183

Class of Service (COS) 184

Maintaining security 184

Accessing Norstar remotely over the public network 184

Tones 185

Using Class of Service (COS) passwords 185

Changing your Class of Service 186

General System features 189

Set profile 189

Line profile 189

Pulse or tone dialing 189

Disconnect supervision 190

Hunt Groups 190

Internal numbers 190

Line assignment 191

Target line 191

Line pools 192

Overflow call routing 192

M7100 telephone 193

Memory buttons 193

One-line display 194

Prime line 194

Private lines 195

Volume bar 195

Wall mounting 195

Troubleshooting 197

Using the alarm telephone 197

Reporting and recording alarm codes 197

Testing the telephone 197

Testing the telephone display 198

Testing the telephone buttons 199

Testing the speaker in the telephone handset 199

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Testing the telephone headset 199

Testing the telephone speaker 200

Testing the power supply to a telephone 200

Common feature displays 201

Index 207

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Getting started with Norstar

Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace.

/ 1

Using this guide

The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator.

This guide is designed to give the system coordinator all the information he or she needs to carry out these kinds of jobs.

The first section contains step-by-step instructions on changing the time and date, deciding how many rings it takes before a call is forwarded and other day-to-day programming. Once you understand these basic steps, you can move on to the many other features described in the second section of the guide, and refer to the first section only from time to time.

You can look at the contents page for an overview of the features that are available, or check the index for specific features or messages displayed on your telephone.

Emergency 911 Dialing

Emergency 911 Dialing is the capability to access a public emergency response system by dialing the digits “9-1-1”.

Emergency 911 Dialing

State and local requirements for support of Emergency

911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations.

P0881591 Issue 02 Modular ICS 4.0 System Coordinator Guide

2 / Getting started with Norstar

Understanding programming

When your system is installed, your installer or customer service representative programs it to work with your telephone lines, with your private network, if you have one, and with optional equipment. They customize the system for your office. All programming is recorded in the

Norstar Programming Record

.

You may want to further customize your system. For example, you can change how some features work, or adapt the system to changes in your office. Programming allows you to change settings that probably need to be updated regularly because of staff turnover or new business contacts. You can also assign features and program buttons on individual telephones.

There are four ways to customize and maintain your Norstar system:

• Initial programming is done for you by your installer or customer service representative. It deals mostly with how the system interacts with lines, telephones, and other equipment.

• Your programming as a system coordinator changes how features work for the system, as needed. It requires a system coordinator password.

• A basic programming password is available to allow individuals other than the system coordinator to make changes without giving access to sensitive programming capabilities.

• Personal programming is available to anyone through the

Feature button on their Norstar telephone. It allows individuals to change how their telephone works to suit themselves.

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Getting started with Norstar / 3

Before you start

Before you begin programming, plan what changes you want to make. Record the changes in the

Norstar Programming Record

so that you have the information at hand. For example, if you are going to program system speed dial numbers, fill out the page in the

Norstar Programming Record

so that you have all the numbers and codes handy once you start programming.

What you’ll need to do programming

Programming is done using a telephone that can show two lines of information on its display. Examples of telephones with two-

line displays are shown on page 4.

You need a programming overlay to show which buttons to press

when you are doing programming. See “The programming overlay” on page 6.

When you use a telephone for programming, it is taken out of service. This means it is unable to receive or make calls, and the call forward features do not work. Do not use the main reception telephone for programming because you may lose incoming calls.

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4 / Getting started with Norstar

Using Buttons

The two-line telephone you use for everyday calling is used for changes and maintenance. Examples of telephones with two-line displays are shown in the illustration.

M7310 M7324

The next illustration numbers the buttons that are used for both day-to-day communication and programming on the M7310.

1

9

8

7

4

4

2

3

5

6

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

Getting started with Norstar / 5

1

2

3

4

5

Dual memory buttons

6

7

8

Dial pad

Display

Display buttons

Memory buttons

Shift button

Feature button

Hold button

Used for dialing numbers when you are making calls. It’s also used for entering numbers and letters when you’re programming.

Shows instructions for everyday calling as well as for programming.

Have a variety of uses. The current use is shown on the display above each button.

Dial a number or feature code stored on the button.

Can store two numbers or feature codes (used with the shift button).

Press the shift button before a dual memory button to activate the second number or feature code stored on a dual memory button.

Allows you to enter a feature code while using or programming the telephone.

Puts an active call on hold.

9

Release button

Hangs up an active call or ends programming.

The M7324 is different from the M7310 in two ways: it does not have dual memory buttons (item 5) or a shift button (item 6).

Using the buttons under the display

The three display buttons are used both for telephone features and programming, but what each button does depends on what the display shows. Some display instructions that you may see when making changes on the system are

OK, CHANGE or COPY. In this guide, display button instructions are underlined.

Display buttons

display button

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6 / Getting started with Norstar

The programming overlay

When you begin programming, a group of buttons on the telephone become the buttons for moving through programming headings and settings. The programming overlay is a paper cutout (found at the front of this guide) that shows the directions the four buttons take you when programming.

Placing the programming overlay

Norstar Programming Overlay

Heading Show

Back Next

Heading

Back

Norstar Programming Overlay

Show

Next

Shows you the heading for the current level

Moves you one item back at the current level

Heading

Back

Norstar Programming Overlay

Show

Next

Modular ICS 4.0 System Coordinator Guide

Shows you the first setting within the level

Moves you one item forward at the current level

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Getting started with Norstar / 7

Programming buttons are active or inactive at different stages of programming. A button is active (meaning you can use that option), when the indicator next to it is lit (

» or ¼).

A map for working in programming

The programming maps on the following two pages show the headings you’ll see when you move through the display menu after pressing

Ä¥¥‚¯öìéí and entering the password (the default password is

ë÷éö or

ÛÜßÝß). The maps show you the choices under each menu heading.

The default Basic password (

õêé‚ or

ÛÛàÝÛ) can be used with a limited number of feature codes, including

¥¥æé÷ä and the codes for turning

call services on and off. For more information, see “Using passwords” on page 169.

Terminals&Sets

Lines

Terminals and sets - Customize the many features used by telephones. You can change where a call is forwarded, give a telephone a name, or allow certain features to be used at a telephone. You can change the button programming on any telephone on the system.

Lines - Program names for each line.

Services

Sys speed dial

Services - Turn services on or off. These are Ringing service, (often called night service) that allows additional telephones to ring, Restriction service that blocks certain kinds of calls and Routing Service that decides what lines a call uses.

System speed dial - Program up to 70 different telephone numbers so that people in your office can dial them with a two-digit code.

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8 / Getting started with Norstar

Passwords

Time&Date

Passwords - Change the password you use for programming, or erase a Call log password. On an XC system, you can also change the password for

Companion portable telephone registration.

Time and date - Change the time, date, or both.

System prgrming

System programming - On an XC system, you can enable or disable registration for Companion portable telephones.

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

Getting started with Norstar / 9

P0881591 Issue 02 Modular ICS 4.0 System Coordinator Guide

10 / Getting started with Norstar

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

Getting started with Norstar / 11

Starting and ending a session

As system coordinator the first steps in making any change to the

Norstar system are always the same.

Jan 1 12:00pm

Press

Ä

.

Feature:

Press

¥¥‚¯öìéí

. It’s the same as pressing

¥¥ÛßßÜÝÝ

.

Password:

Terminals&Sets

RETRY

Press

ë÷éö

(

ÛÜßÝß

). Press

RETRY to re-enter the password if it is entered incorrectly.

The display shows the first of the seven headings available for administration programming.

ë÷éö

is the password, unless the password has been changed.

Check the Norstar Programming Record for the most recent password.

Ending a session

Display digits:Y

CHANGE

Press

¨

to end the session.

End of session

After a few seconds, the time and date reappears on the display.

The system goes ahead with any changes you make to programming as soon as you move away from a setting, either by using the navigation buttons or

¨.

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12 / Getting started with Norstar

You can see if the changes you have made to telephone programming have taken effect by pressing the

UPDATE display key. The display shows you how many telephones have not been updated.

Press

DNs to see the specific extensions where programming changes have not taken effect yet. Items disappear from the list as they are updated.

Record any changes you make in the

Norstar Programming Record

.

If there is a problem with the system, the installer needs to see a history of the changes you have made. Remember to inform people in your office of any changes you have made that affect them. For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded.

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Frequently used programming operations

The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents or the Index.

/ 13

Jan 1

Changing the time and date on the display

12:00pm

Press

Ä

.

Feature:

Password:

Press

¥¥¡ÝßÜ

(which is the same as

¥¥æé÷ä

).

RETRY

Press

ÛÛàÝÛÊ

(

õêé‚Ê

) or

ÛÜßÝß

(

ë÷éö

)

The passwords can be changed. See “Using passwords” on page 169 for more

information.

Entering letters and numbers using the dial pad fourth press first press second press third press

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14 / Frequently used programming operations

In this example, you are changing the time to 1:30 p.m.

Hour:01

NEXT CHANGE

Press

CHANGE

.

Hour:___

CANCL

AM

OK

Press the dial pad buttons to enter the hour. Use two digits for all hours. The clock on the display shows either one or two digits.

CHANGE

The display prompts you to choose a.m. or p.m.

Press

CHANGE

and

OK

to select p.m.

CHANGE

Press

NEXT

.

Hour:01

NEXT

Minutes:00

NEXT CHANGE

Press

CHANGE

.

Minutes:___

CANCL

Press the dial pad buttons to enter the minutes.

If you are only changing the time and not the date, press

¨

to end your session.

In this example, you are changing the date to July 15, 1998.

Minutes:30

NEXT CHANGE

Press

NEXT

.

CHANGE

Press

CHANGE

.

Year:97

NEXT

Year:___

CANCL

Year:98

NEXT CHANGE

Press the dial pad buttons to enter the year.

Press

NEXT

.

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

Month:01

NEXT

Month:___

CANCL

Frequently used programming operations / 15

CHANGE

Press

CHANGE

.

Press the dial pad buttons to enter the month.

Use numbers for the months: 01 is January; 12 is December.

Month:07

NEXT CHANGE

Press

NEXT

.

Day:01

NEXT

Day:___

CANCL

Day:15

CANCL

End of session

CHANGE

Press

CHANGE

.

Press the dial pad buttons to enter the day.

Press

¨

to end your session.

The clock controls the schedules used for services such as ringing and routing services.

After a power failure, the clock is behind by the length of time power was lost. For example, if the power is out for two minutes, the clock is two minutes behind.

Adding or changing a system speed dial

You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a two-digit code.

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16 / Frequently used programming operations

To change a speed dial that already exists, follow the same steps.

The new programming overwrites the previous number and settings.

Begin the programming session

Jan 1 12:00pm

Press

Ä

.

Feature:

Press

¥¥ÛßßÜÝÝ

.

Password:

RETRY

Press

ÛÜßÝß

.

Choose a speed dial code

Terminals&Setsö

Press

Ô

three times.

Sys Speed Dialö

Press

­

.

Speed dial #:___

LIST

Press

âÚ

.

You can pick any system speed dial code between 01 and 70.

Speed dial #:01ö

FIND

Press

­

.

Add or change the telephone number

01:No number

Press

CHANGE

.

CHANGE

01:___

CANCL OK

Use the dial pad to program the telephone number that you want to add. The telephone number can be up to 24 digits long.

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

01:nnnnnnnn__

CANCL BKSP

Frequently used programming operations / 17

OK

Your display shows the telephone number, and not n’s as shown here. Press

OK

.

Select a line for the speed dial code

01:nnnnnnnn

CLR CHANGE

Press

Ô

.

Use prime line

CHANGE

Press

CHANGE

to see your options:

Use prime line

, a specific line (for example

Use line: 01

), a line pool

(for example

Pool code:71

), or

Use routing tbl

.

Stop pressing

CHANGE

when the display shows the prime line again.

Use prime line

CHANGE

In this example, the system selects the prime line automatically (the most common choice), to dial speed dial code 01.

If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number.

Choose what shows up on the display

Use prime line

CHANGE

Press

Ô

.

Display digits:Y

CHANGE

Your choices are Yes and No. Yes means the display shows the telephone number. Press

CHANGE

.

Display digits:N

CHANGE

No means the display shows a name for the code.

Program a name for a speed dial

The system has a standard name to display, so it is not necessary for you to program one. However, if you have chosen not to display the telephone number, you may want a specific name.

Display digits:N

CHANGE

Press

Ô

.

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18 / Frequently used programming operations

Name:Sys Spd Di...

CHANGE

Press

­

.

...al 01 ...

CHANGE

This is the name the display shows if you don’t change it. Press

CHANGE

.

Name:___

-->

Decide the name you want to give to the speed dial code.

Press the telephone’s numeric dial pad button that has the first letter of the name until the display shows the letter you want.

Name:S

Press

-->

.

BKSP -->

Name:S__

<-BKSP -->

Use the dial pad and

-->

until you have the entire name.

The name can be up to 16 characters long, including spaces.

Press # on the numeric dial pad to add spaces.

Name:SAVINGS BANK

<-BKSP -->

Press

Ô

.

Name:SAVINGS BA...

CLR CHANGE

Press

¨

to end your session.

Or you can press

Ð

, then

Ô

to program another speed dial number.

End of session

Changing the name of a telephone

Begin the programming session

Jan 1 12:00pm

Press

Ä

.

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

Feature:

Frequently used programming operations / 19

Press

¥¥ÛßßÜÝÝ

.

Password:

RETRY

Press

ÛÜßÝß

.

Change the name of a telephone

Terminals&Setsö

Press

­

.

Show set:___

LIST

Enter the internal number (DN) of the telephone or voice mail extension. In this example, it’s 221.

If the set has already been given a name, it appears after

DN:

on the display.

221:221ö

Press

­

then

Ô

.

FIND

Name:221

CHANGE

This is the name the display shows if you don’t change it. Press

CHANGE

.

Decide what name you want to give to the telephone number.

Name:___

-->

Press the telephone’s numeric dial pad button that has the first letter of the name until the display shows the letter you want.

Name:J

Press

-->

.

BKSP -->

Name:J___

<-BKSP

Name:JEAN B

<-BKSP

-->

-->

Use the dial pad and

-->

until you have the entire name.

Press

Ô

to use the name you have entered.

The name can be up to 7 characters long, including spaces.

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20 / Frequently used programming operations

Name:JEAN B

CLR CHANGE

Press

¨

to end your session.

You can press

Ð

once to continue programming this telephone, or press

Ð

twice to return to the Terminals and Sets heading.

End of session

Changing the name of a line

Begin the programming session

Jan 1 12:00pm

Press

Ä

.

Feature:

Press

¥¥ÛßßÜÝÝ

.

Password:

RETRY

Press

ÛÜßÝß

.

Change the name of a line

Terminals&Setsö

Press

Ô

.

Linesö

Press

­

.

Show line:______

LIST

Enter the three-digit number of the line you want to name. In this example, it’s line 002.

This is the name the display shows if you don’t change it.

Line002:Line002ö

FIND

Press

­

.

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Frequently used programming operations / 21

Name:Line002

CHANGE

Press

CHANGE

.

Decide what name you want to give to the line.

Name:___

-->

Press the telephone’s numeric dial pad button that has the first letter of the name, until the display shows the letter you want.

Name:L

Press

-->

.

BKSP -->

Name:L___

<-BKSP -->

Use the dial pad and

-->

until you have the entire name.

The name can be up to 7 characters long, including spaces.

Name:LOCAL

<-BKSP -->

Press

Ô

to use the name you have entered.

Name:LOCAL

CLR CHANGE

Press

¨

to end your session.

You can press

Ð

once to continue programming this line, or press

Ð

twice to return to the Lines heading.

End of session

Making changes to Call Forward No Answer

Begin the programming session

Jan 1 12:00pm

Press

Ä

.

Feature:

Press

¥¥ÛßßÜÝÝ

.

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22 / Frequently used programming operations

Password:

RETRY

Press

ÛÜßÝß

.

Change where a call goes when there is no answer

Terminals&Setsö

Press

­

.

Show set:___

LIST

Enter the internal number (DN) of the telephone or voice mail extension. In this example, it’s 225.

If the set has been given a name, it appears on the display.

225:225

Press

­

.

FIND

Capabilitiesö

Press

­

.

Fwd no answerö

Press

­

.

Fwd to:None

CHANGE

Press

CHANGE

and enter the internal number where you want the calls to be sent. In this example, it’s

221.

Fwd to:221

CLR CHANGE

You can press

CLR

to change the destination back to

None

.

Fwd to:221

CLR

Change the number of times the telephone rings before it is forwarded

Press

Ô

.

CHANGE

Forward delay:4

CHANGE

Use the

CHANGE

button to choose the number of times the telephone rings before it is forwarded.

Your choices are 2, 3, 4, 6 and 10 rings.

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Frequently used programming operations / 23

Forward delay:3

CHANGE

Press

¨

to end your session.

You can press

Ð

to continue programming capabilities for this telephone, or press

Ð

four times to return to the Terminals and Sets heading.

End of session

Tip -

If the Norstar set is a member of a Hunt Group, the

Call Forward no answer feature is overridden and the

Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see

“Programming Hunt Groups” on page 133.

Making changes to Call Forward on Busy

Begin the programming session

Jan 1 12:00pm

Press

Ä

.

Feature:

Press

¥¥ÛßßÜÝÝ

.

Password:

RETRY

Press

ÛÜßÝß

.

Change where a call goes when a telephone is busy

Terminals&Setsö

Press

­

.

Show set:___

LIST

Enter the internal number (intercom number) of the telephone extension. In this example, it’s 225.

If the set has been given a name, it appears on the display.

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24 / Frequently used programming operations

225:225

FIND

Press

­

.

Capabilitiesö

Press

­

.

Press

Ô

.

Fwd no answerö

Fwd on busy. . .

Press

­

.

Fwd to:None

CHANGE

Press

CHANGE

and enter the internal number where you want the calls to be sent. In this example, it’s 221.

You can press

CLR

to change the destination back to

None

.

Fwd to:221

CLR CHANGE

Press

¨

to end your session.

You can press

Ô

to continue programming capabilities for this telephone, or press

Ð

three times to return to the Terminals and Sets heading.

End of session

Tip -

If the Norstar set is a member of a Hunt Group, the

Call Forward on busy feature is overridden and the Hunt

Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see

“Programming Hunt Groups” on page 133.

Making Changes to Do Not Disturb on Busy

When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone.

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Frequently used programming operations / 25

Begin the programming session

Jan 1 12:00pm

Press

Ä

.

Feature:

Press

¥¥ÛßßÜÝÝ

.

Password:

RETRY

Press

ÛÜßÝß

.

Change Do Not Disturb on Busy

Terminals&Setsö

Press

­

.

Show set:___

LIST

Enter the internal number (intercom number) of the telephone extension. In this example, it’s 225.

If the set has been given a name, it appears on the display.

225:225

Press

­

.

FIND

Capabilitiesö

Press

­

.

Fwd no answerö

Press

Ô

twice.

DND on Busy:N

CHANGE

Press

CHANGE

to turn the feature on.

DND on Busy:Y

CHANGE

A second press turns it off again. Press

¨

to end your session.

You can press

Ô

to continue programming capabilities for this telephone, or press

Ð

three times to return to the Terminals and Sets heading.

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26 / Frequently used programming operations

End of session

Tip -

If the Norstar set is a member of a Hunt Group and the set activates this feature, the set does not receive notification of incoming Hunt Group calls while on a call.

The DND on busy feature overrides the Hunt Group. For

more information on Hunt Groups see “Programming

Hunt Groups” on page 133.

For more information on Call Forward and similar settings, see

“Forwarding your calls to another Norstar telephone” on page

81.

What would you like to do next?

Some of the most common programming tasks are listed below.

For a comprehensive list of settings and instructions, see either the Table of Contents or the Index.

Redirect calls coming in on a line.

Allow individuals to answer calls that are ringing at another telephone.

Assign telephones to different zones for paging.

Turn the night service on and off.

See “Turning on Line Redirection” on page 86.

See “Picking up a call ringing at another telephone” on page 35.

See “Paging” on page 93.

Use a basic password so others can take care of programming such as changing user speed dials, changing names, and changing the time and date.

See “Making additional telephones ring” on page 163.

See “Using passwords” on page

169.

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Answering calls

Answering incoming calls with Hunt Groups

Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number. The Hunt

Groups feature ensures calls are easily routed to the appropriate people. You can program

• the members for a Hunt Group

• member position within a Hunt Group

• how calls are distributed

• how long a call spends looking for available members

• what happens if all members are busy

For more information on Hunt Groups see “Programming

Hunt Groups” on page 133.

Answering an incoming call

There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You do not necessarily receive all three indications for any particular call.

For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on

how your system is set up. See “Choosing a line using a line button” on page 53 for more information on the use of lines.

If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it.

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Line buttons

One line button for each line is assigned to your telephone.

Press the line button to select the line you want to answer or use to make a call. Having several line buttons gives you immediate access to more than one line.

The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls. Each M7100 can be assigned two lines. You can press

ú to switch between two calls, one active and one on hold.

What line indicators mean

¼

Flashing on and off for equal lengths of time

¼

Flashing on and off more quickly

¼

Flashing on for longer than off

¼

On, not flashing

Off

There is an incoming call on the line.

You have placed a call on hold.

Someone else has put a call on hold on that line.

You are connected to the call on that line or the line is in use elsewhere.

The line is free.

Rings you may hear

A double beep every ten seconds

A long single ring

A shorter double ring

A brief single ring

Three beeps descending in tone

A call has been camped to your telephone.

There is an external call on the line for you.

There is an internal call on the line for you or a call is being transferred to you.

A call is being redirected on one of your redirected lines. You cannot answer this call.

You are receiving a priority call.

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Answering calls / 29

Answering calls at a prime telephone

Each line in a Norstar system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line.

Displays

DND from 221

The person at telephone 221 has forwarded a call to you using Do Not Disturb.

DND transfer

The system has transferred a call to you from a telephone with Do Not Disturb turned on.

DRT Line001

Nobody answered this call so the system transferred it to you.

Line001 callback

CALLBACK

Line001 to prime

Someone has camped, parked or transferred a call on line 001, but no one has answered it. Press

CALLBACK or the line button to connect to the call.

There is no telephone that can receive a call on line 001 so the system has transferred it to you.

Line002>Line052

The call coming in on line 002 was intended for target line 052. Line 052 is busy so the call has come to you.

For other displays, see “Common feature displays” on page 201.

Using a central answering position (CAP) module

A central answering position (CAP) is a Norstar M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs in a Norstar Modular system. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves.

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M7324 telephone

CAP module

A CAP module is an add-on device that provides 48 extra memory or line buttons. You can connect one or two Norstar

CAP modules to the telephone to increase the number of lines it can handle.

When a CAP module is first plugged into your telephone, some of the module buttons are already programmed to dial an internal number.

Customizing your CAP module

If your installer has programmed the CAP module to be the central answering position for your system, you can move external lines onto the CAP module by using

Ä¥¡Ú. See “Moving line buttons” on page 122.

Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers automatically. You can program features onto CAP module

buttons. See “Time savers for making calls” on page 61 and

“Customizing your telephone” on page 113 for information on

programming memory buttons.

Buttons on a CAP module cannot be assigned as answer buttons.

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Answering calls / 31

Monitoring telephones with the CAP module

The indicators

ö beside internal autodial buttons on your CAP module show the status of Norstar telephones.

The indicator is on when the telephone has:

• an active call

• Do Not Disturb turned on

The indicator is off when a telephone has:

• no active call

• a call on hold and no other active call

Tip -

You can send up to 30 messages from a CAP.

Release button

Pressing

¨ ends a call. You do not have to put the receiver down.

¨ also ends feature programming.

While you are on a call, do not press

¨ to end a feature you are using. If you do, you disconnect the call. Use

Ä instead.

Hearing aid compatibility

The receivers on all Norstar telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section

68.316. Not all hearing aids are optimized for use with a telephone.

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Viewing information about a call on the display

If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting and the external information available, either the caller’s name or telephone number is displayed.

When you transfer an external call to another Norstar user, this information is displayed on the recipient’s telephone.

Call Display information becomes available between the first and second ring of an incoming call. If you answer before the

Call Display information is available on your display, and you press

Ä¡ÚÚ, you see only the line number or line name.

To use logging features with Call Display, see “Using Call

Log” on page 105.

Using Call Information for a particular call

Ä¡ÚÚ

Call Information allows you to see information about incoming calls. This information is more detailed than the Call

Display information you can receive automatically. For external calls, you can display the caller’s name, telephone number, and the line name. For an internal call, you can display the caller’s name and their internal number. You can see information for ringing, answered, or held calls.

Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way.

Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company.

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Answering calls / 33

Tip -

Call Log displays the same information as Call

Information, along with the date and time of the call, and the number of times the caller called.

Displaying Call Information before or after answering

To find out who is calling or to display information about your current call:

1. Press

Ä¡ÚÚ.

2. Press

£ or VIEW to display more information about an external call.

Call Display information becomes available between the first and second ring of an incoming call. If you answer before the

Call Display information is available on your display, and you press

Ä¡ÚÚ, you see only the line number or line name.

Displaying Call Information for a call on hold

1. Press

Ä¡ÚÚ. The display reads öSelect a call.

2. Select the line on hold. Information about the call is displayed.

3. Press

£ or VIEW to display more information about an external call.

Tip -

If your telephone automatically displays Call Display information for a call, you still need to press

Ä¡ÚÚ

before you can press

£

or

VIEW

to display more information about the call.

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Making Call Display information appear automatically at a telephone

Each telephone that rings for an external line can display Call

Display information for that line. After the call is answered,

Call Display information is always shown at the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call

Display.

This feature is not available to ISDN terminals.

Changing which information is shown first about a call

Depending on the services you subscribe to, Call Display information may contain up to three parts: the name of the caller, the number of the caller, and the name of the line in your Norstar system that the call is on. For each telephone, you can determine which information is displayed first.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

4. Press

­.

5. Press

Ô four times.

6. Press

­.

7. Choose a setting at

1stDisplay: using the CHANGE button.

The choices are

Name, Numbr or Line.

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You may see

Unknown name or Unknown number on the display if the information is not available from your telephone company. You may see

Private name or Private number on the display if the caller blocks that information.

Picking up a call ringing at another telephone

You can pick up a call ringing at another telephone by using

Directed Pickup or Group Pickup.

Answering any ringing telephone using Directed Pickup

Äàß

You can answer any telephone that is ringing in your Norstar system.

1. Press

Äàß.

2. Enter the internal number of the ringing telephone.

Call Pickup cannot be used to answer private lines.

To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the call cannot be answered using Directed Pickup. It must be answered normally at a telephone that has a flashing indicator for the call, or by using

Trunk Answer. You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button.

Tip -

Directed pickup can retrieve calls that are ringing on an Answer DN. While you may enter the internal number of the telephone you hear ringing, it may be calls from another telephone you are answering.

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Answering any ringing telephone using Group Pickup

ÄàÞ

Your Norstar system can be divided into nine pickup groups.

If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.

Press

ÄàÞ.

Group Pickup cannot be used to retrieve a camped call.

If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines.

Tip -

A Hunt Group call ringing at a Norstar set DN that is also a member of a call pickup group can be picked up by any Norstar set in that call pickup group. For more

information on Hunt Groups see “Programming Hunt

Groups” on page 133.

Changing a telephone’s pickup group

Telephones can be put into and taken out of pickup groups.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

4. Press

­ twice.

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Answering calls / 37

5. Press

Ô five times.

6. Press

CHANGE at Pickup grp: to assign the telephone to pickup group

1, 2, 3, or 4, 5, 6, 7, 8, 9, or to None.

Displays

Already joined

Pickup denied

Pickup:

You are already connected to the telephone that made the call you are trying to pick up.

This can happen if you are on a call to a co-worker, your co-worker dials the number of a telephone in your pickup group, and you attempt to pick up that call.

There is no call that you can pick up or the call that was ringing has already been answered.

You have tried to pick up a call on someone else’s private line.

Enter the internal number of the telephone that is ringing. (You may use an internal autodial button to do this.)

If you decide not to answer a ringing call after you have activated Directed Pickup, press

Ä

.

Trunk Answer

Ä¡ââ

The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.

Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk

Answer is enabled by your installer or customer service representative.

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Answering a call using Trunk Answer

Press

Ä¡ââ.

Tip -

If there is more than one incoming call on lines in a

Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest.

Displays

Line denied

Pickup denied

You have tried to pick up a call on someone else’s private line.

The call that is ringing is on a line that is not in a Ringing Service.

Answer buttons

You can use an Answer button to monitor calls on another person’s telephone. All calls to the monitored Norstar telephone appear on the Answer button.

Answer buttons are useful for attendants who monitor incoming calls for one or several other people. For example, a secretary may have appearances for three different bosses on her answer buttons. Once a call for boss A is answered by the secretary, the appearance stops at that boss’ set. This allows for another (simultaneous) call to come in on the same line.

The same is true for boss B and boss C. When incoming call traffic becomes high, the calls can then be routed to a Hunt

Group to optimize call handling. For more information on

Hunt Groups see “Programming Hunt Groups” on page 133.

The Answer button setting in Featr settings programming allows you to determine what types of calls alert at the telephone. Your choices are: Basic, Enhanced and Extended.

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Answering calls / 39

See the Norstar Modular ICS 4.0 Installer Guide for more information on programming Answer buttons.

M7100N telephones and ISDN terminals cannot be assigned

Answer buttons to monitor other sets, but they can be monitored.

You cannot make calls using Answer buttons.

If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are available.

Tip -

More than one attendant may have an Answer button for a single telephone. This allows two or more attendants to handle calls for a busy person.

Each telephone can handle calls for up to eight other people using a separate Answer button for each person.

Creating a Conference Call

ÄÜ

You can talk to two people at once.

1. Make sure you have two calls, one active and one on hold.

2. Press

ÄÜ.

3. Press the appropriate button to retrieve the held call (this is automatic on the M7100 telephone).

You can create a conference when you are on a call.

1. Make a second call.

2. Press

ÄÜ.

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40 / Answering calls

3. Press the button where the first call is on hold to create a conference.

Only the person who established the conference can process the conference by using the procedures described in this section.

Tip -

You can create a conference by releasing privacy

on a call. See “Turning Privacy on or off for a call” on page

47.

Disconnecting one party

You can disconnect one party from a conference and continue talking to the other.

On an M7208, M7310 or M7324 telephone:

1. Press the line button of the call that you want to disconnect.

The call that you want to keep is automatically put on hold.

2. Press

¨. The call is disconnected.

3. Press the line button of the held call to speak to the remaining person.

On an M7100 telephone:

1. Press

Ä£Ü, to place one caller on hold. Press

ú again, to put the caller you want to keep on hold.

2. Press

¨. The call is disconnected.

3. Press

ú to speak to the remaining party.

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Independently holding two calls

For all Norstar telephones except the M7100 telephone, you can put the two people in a conference call on hold independently so that they cannot talk to each other.

1. Press the line button of one person. The other person is automatically put on hold.

2. Press

ú. The second person is put on hold.

You can re-establish the conference.

1. Take one call off hold.

2. Press

ÄÜ.

3. Take the other call off hold.

Putting a conference on hold

You can put a conference on hold, allowing the other two people to continue speaking to each other by pressing

ú.

You can reconnect to the conference by pressing either of the held line buttons. For the M7100 telephone, press

ú.

Splitting a conference

You can talk with one person while the other person is on hold.

On an M7208, M7310 or M7324 telephone

Press the line button of the person you want to speak to.

The other person is automatically put on hold.

On an M7100 telephone:

1. Press

Ä£Ü. The first party is on hold.

2. Press

ú, if necessary, to switch parties.

You can re-establish the conference.

1. Press

ÄÜ.

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42 / Answering calls

2. Take the held call off hold. This is not necessary for the

M7100 telephone.

Removing yourself from a conference

Äàâ

You can remove yourself from a conference, and connect the other two callers through your Norstar system.

Enter the Transfer feature code

Äàâ.

When you remove yourself from a conference using the

Transfer feature, and both callers are from outside your system, one of the callers must have called you on a disconnect supervised line, or the call is be disconnected.

Displays

3 parties only

Conf. on hold

You are trying to add a fourth party to your conference call, or to join two conferences together. Release one call from the conference before adding another, or keep the two conferences separate.

You have put a conference call on hold.

Conference busy

You have tried to make a conference call, but your system is already handling its maximum number of conference calls.

Line001 221

TRANSFER

Press held line

You are on a conference with the two lines or telephones shown. You can drop out of the conference and leave the other two parties connected (Unsupervised Conference) by pressing

TRANSFER or entering the Transfer feature code.

You have activated the Conference feature with one call active and another on hold.

Press the line of the call on hold to bring that person into the conference.

For other displays, see “Common feature displays” on page 201.

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Listening to a call as a group

Ä¡âÛ

To allow people in your office to listen in on a call using

Group Listening, press

Ä¡âÛ.

You hear the caller’s voice through your telephone’s speaker.

Continue to speak to the caller through the telephone receiver.

Your telephone’s microphone is off, so the caller does not hear people in your office.

Canceling Group Listening

Ä£¡âÛ

Group Listening is canceled automatically when you hang up or when you press

Ä£¡âÛ.

Tip -

Keep the receiver away from the speaker, or you may hear feedback. The higher the volume, the more the feedback. Press

¨

to prevent feedback when hanging up.

Using Handsfree/Mute

The ability to use Handsfree must be turned on or off for each telephone. The type of Handsfree can be changed. See

“Changing Handsfree for a telephone” on page 45.

You must turn on Handsfree for a telephone to be able to use a headset.

Answering calls without lifting the receiver

1. Press the line button for the ringing call. (This step is not necessary if you have a prime line assigned to your telephone.)

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44 / Answering calls

2. Press

©. The telephone’s internal microphone and speaker are automatically turned on.

Handsfree is not available for an M7100 telephone.

Tip -

Direct your voice toward the telephone. The closer you are to the telephone, the easier it is for the microphone to transmit your voice clearly to your listener.

Making calls without lifting the receiver

1. Press

©. (If you don’t have a prime line assigned to your telephone, press a line button.)

The telephone’s internal microphone and speaker are automatically turned on.

2. Dial your call.

3. Speak normally.

Muting Handsfree

1. Press

© to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call.

2. Press

© to turn the microphone back on again and continue your handsfree call.

Changing a regular call to handsfree

1. Press

©.

2. Hang up the receiver.

Changing a handsfree to a regular call

Lift the receiver.

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Using Handsfree

The indicator next to

© is solid when you have

Handsfree turned on. It flashes when you mute the microphone.

Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at once. Your caller’s voice may be cut off if you both speak at the same time. Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller’s speech.

To prevent a possible echo, keep the area around your telephone free of paper and other objects that might screen your microphone. Turning down the microphone’s volume

(press the left end of

à while speaking) prevents echoes. When you change the volume level, both the microphone and speaker volume are adjusted to prevent feedback problems.

Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This limits the amount of disruptive background noise.

Tip -

In open-concept environments, use the receiver when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset.

Changing Handsfree for a telephone

You can program the type of Handsfree used with each telephone or activate Handsfree Answerback.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

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1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

4. Press

­ twice.

5. Press

Ô three times.

6. Choose a setting at

Handsfree: using the CHANGE button.

There are three ways to set Handsfree for an individual telephone:

Handsfree:None

CHANGE

Handsfree is not available to the telephone.

Handsfree:Auto

CHANGE

Handsfree:Std

CHANGE

You can make or answer a call without having to pick up the receiver or press

©

. The telephone’s internal microphone and speaker turn on automatically when you press a line or intercom button to make or answer a call.

A standard version of Handsfree described

“Using Handsfree/Mute” on page 43.

For other displays, see “Common feature displays” on page 201.

Both Auto and standard Handsfree allow you to use a headset with a Norstar telephone.

A Handsfree/Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right-hand corner of the telephone.

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Answering calls / 47

Handsfree Answerback

Handsfree Answerback allows you to answer a voice call without lifting the receiver. It is always turned off for an

M7100 telephone.

You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

4. Press

­ twice.

5. Press

Ôfour times.

6. Choose a setting (Yes or No) at

HF answerback: using the

CHANGE button.

Turning Privacy on or off for a call

Ä¡Ü

Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line.

Privacy control cannot be used on internal or conference calls.

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When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Norstar display.

You cannot join a call without this tone being heard.

Creating a conference by releasing privacy

If a line is programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules applicable to a conference apply except there is only one line in use, instead of the normal two. This means that you cannot split a conference set up using Privacy.

1. Press

Ä¡Ü.

2. Tell the other person to press the line button and join your conversation.

Only two Norstar telephones in addition to the external caller can take part in this kind of conference.

Making a call private

If a line is programmed not to have privacy, you can turn privacy on for a call, preventing other people with the same line from joining your conversation.

Press

Ä¡Ü.

Checking call length using Call Duration Timer

Äàà

By pressing

Äàà, you can see how long you spent on your last call, or how long you have been on your present call.

Displays

221 02:47

The display shows the last call you made, or the current call, and the total elapsed time in minutes and seconds.

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Answering calls / 49

Line001 01:45

You parked your last call. The display shows the length of time the call was parked. You cannot see the length of time a call was parked unless the call is active at your telephone or has just been released by your telephone.

Disconnecting by accident

If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call.

Pick up the receiver again or press

© within one second to be reconnected to your call.

Time

Press

Ä¡âÜ to display the current date and time while you are on a call.

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Making calls

There are many ways to make a call, depending on the programming and the type of call, as follows:

• Pick up the receiver and dial. The Norstar system supports

three methods of dialing. See “Changing how you dial your calls” on page 55.

• Pick up the receiver, press a line button, and dial (if the call is not on your prime line).

• Press

© and dial (to talk without using the

receiver). See “Using Handsfree/Mute” on page 43.

• Press

©, press a line button, and dial (to talk without the receiver and if the call is not on your prime line).

• Press a line button and dial (to talk without the receiver and if Automatic Handsfree is assigned to your telephone).

Use one of the features that make dialing easier. See “Time savers for making calls” on page 61.

Displays

221 busy

PRIORITY

9__

QUIT

95551234

BKSP

LATER

TRANSFER

The telephone you have called has no internal lines available. Press

LATER

to use the Ring Again or Message features or press

PRIORITY to make a priority call.

You are dialing using Pre-dial. To erase an incorrect digit, press the left end of

à or

BKSP

. When the number is complete, select a line or lift the receiver.

This prompt remains on your display as long as you are on a call you have dialed. To transfer the call, press

TRANSFER

.

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Already joined

Calling 221

PRIORITY

Hidden number

Line denied

LATER

Can't ring again

Do not disturb

PRIORITY LATER

Expensive route

Your telephone is already connected to the telephone you are trying to call. Check your active line buttons, and return to that call.

Wait for the telephone to be answered. If no one answers, press

LATER to use the Ring

Again (page 58) or Message (page 96)

feature, or press

PRIORITY to make a priority call.

You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing.

The telephone you are calling has Do Not

Disturb turned on. Press

LATER to use the

Ring Again or Messages features, or press

PRIORITY to make a priority call.

You have dialed a number, but the least expensive route that the system is programmed to use is busy. Unless you release the call, it goes through on a more expensive route.

The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it.

You have attempted to use someone else’s private line.

Line001

TRANSFER

Enter the digits of the number you want to dial.

No last number

No line selected

You have not dialed an external telephone number since the last power interruption or system reset.

Either you have no prime line or your prime line is busy. Select a line manually before dialing.

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Not in service

Making calls / 53

You have entered the number of a telephone that is not in service.

On another call

LATER

Restricted call

Ring Again?

YES NO

Select a line

Send message?

YES NO

EXIT

The telephone you have called is on another call. Press

LATER to use the Ring Again or

Message features.

The call you are trying to make has been restricted in programming. A possible reason is time-of-day restrictions on certain calls.

Press

YES to use Ring Again. Press

NO

to

send a message. See “Sending messages”

on page 96 and “Turning on Ring Again” on page 59.

Either you have no prime line, or the prime line is in use, or the line programmed for an autodial number, speed dial number, or

Hotline is in use. Select a line and dial again.

Press

YES to send a message. See

Messages.

For other displays, see “Common feature displays” on page 201.

Choosing a line using a line button

You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line.

The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls. Each M7100 can be assigned two lines. You can press

ú to switch between two calls, one active and one on hold.

Line pools

A line pool is a group of external lines that can be shared by many telephones. You can use a line in a line pool to make an external call.

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The Norstar Modular ICS system can have 15 line pools, and a telephone can be programmed to access any number of them.

A line pool access code is a number you dial to get a line pool.

The access code can be up to four digits long. You can have several different line pools for your system, each one giving you access to a different set of external lines. It is one way of sharing lines across telephones in a system.

Your installer or customer service representative programs the line pool access codes and gives each telephone access to a line pool.

Everyone in the office should have a list of the line pool access codes for the line pools their telephones can use.

Using a line pool to make a call

ÄßÝ

1. Press

ÄßÝ.

2. Enter a line pool access code.

If you have a free internal line, you can make a call using a line pool without entering the feature code first.

1. Select an internal line (intercom).

2. Dial the line pool access code.

Tip -

If no lines are available in the line pool, you can use

Ring Again at the busy tone. You are notified when a line

in the line pool becomes available. See “Using Ring

Again” on page 58.

Programming a memory button with a line pool feature code

When you program a button with the line pool feature code, you must enter a line pool access code after the feature code.

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Making calls / 55

The programmed line pool button accesses a specific line pool,

not the line pool feature. See “Programming feature buttons” on page 115 for more information.

If you program a button with an indicator to access a line pool, when all the lines in a line pool are busy, the indicator for the line pool button turns on. The indicator turns off when a line becomes available.

Making calls from an ISDN terminal

ISDN terminals do not have line keys or intercom keys as do

Norstar telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature.

Changing how you dial your calls

Ä¥¡Û

1. Press

Ä¥¡Û.

2. Press

£ or NEXT until the dialing mode you want appears.

3. Press

ú or OK to select the displayed dialing mode.

The dialing modes feature code cannot be programmed onto a memory button.

Using Standard dial

Standard dial allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the receiver or press

©.

You cannot use Standard dial on an M7100 telephone unless you pick up the receiver first. If you have an M7100 telephone, use the Automatic dial or Pre-dial feature for on-hook dialing.

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Using Automatic dial

Automatic dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number.

Automatic dial does not work if your telephone has no prime line or if your prime line is in use.

Telephones connected to an analog terminal adapter (ATA) cannot use Automatic dial.

Using Pre-dial

Pre-dial allows you to enter a telephone number, check it, then change it before actually making the call. The call is not dialed until you select a line or line pool, or pick up the receiver. You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you have entered.

Tip -

If your telephone starts ringing while you are pre-dialing a number, you can stop the ringing by turning on Do Not Disturb (

Ä¡Þ

). This does not affect numbers you are entering.

You cannot pre-dial a telephone number if all the lines on your telephone are busy.

When the internal number you have called is busy

Priority Call

Äßá

If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent calls only.

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Making calls / 57

Tip -

Priority calls cannot be made to Hunt Group DNs.

For more information on Hunt Groups see “Programming

Hunt Groups” on page 133.

Making a priority call

1. Press

Äßá.

2. Wait for a connection, then speak.

A person who receives a priority call while on another call has eight seconds to accept or block the call. For information on

blocking calls see “Stopping calls” on page 148. If the person

does nothing, the priority call feature puts their active call, including conference parties, on Exclusive Hold and connects your call.

Giving a telephone the ability to make priority calls

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

4. Press

­ twice.

5. Press

Ô nine times. The display shows Priority call:.

6. Press

CHANGE to choose Y (Yes) or N (No)

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Displays

Call blocked

Please wait

Priority denied

You tried to place a priority call to another

Norstar telephone. The person you called has blocked your call. Try to call later.

The party you are calling has eight seconds to decide whether to accept or reject your priority call.

The telephone you are calling has already received a priority call or is unable to receive priority calls.

You can make a priority call only while your telephone displays:

221 busy

PRIORITY LATER

Calling 221

PRIORITY LATER

Do not disturb

PRIORITY LATER

On another call

PRIORITY LATER

Using Ring Again

ÄÛ

Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring

Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.

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Making calls / 59

Tip -

The Ring Again feature cannot be used when calling a Hunt Group DN. For more information on Hunt Groups

see “Programming Hunt Groups” on page 133

Turning on Ring Again

ÄÛ

Press

ÄÛ before you hang up.

Using Ring Again cancels any previous Ring Again requests at your telephone.

Canceling Ring Again

Ä£Û

Press

Ä£Û to cancel a Ring Again request.

Displays

Can't ring again

Ring Again?

YES NO EXIT

You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing.

Press

YES

to use Ring Again. Press

NO

if you prefer to send a message.

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Time savers for making calls

Storing a number on a memory button for Autodial

You can program memory buttons for one-touch dialing of internal or external telephone numbers.

Buttons used for lines, answer or Handsfree/Mute cannot be used as autodial buttons.

If the power to your Norstar system is off for more than three days, autodial numbers (as well as some other system programming) may be lost from the memory.

Adding an autodial button

Ä¥Ú or Ä¥Û

1. Press

Ä¥Ú to program an external number or

Ä¥Û for an internal number.

2. Choose a button and then enter the number as if you were dialing it.

When programming Autodial you can use:

• Last Number Redial

• Saved Number Redial

• destination codes (choose

Æ as the line)

• host system signalling

Choosing a line for Autodial

To include a line selection for an external number, press the line or intercom button before you enter the number. To select a line pool, press a programmed line pool button, or press

Æ and enter a line pool access code.

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If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming.

For the M7100 telephone, an external autodialer can be programmed only by using a line and not a line pool.

Tip -

If you do not include a line selection in an autodial number, the call uses your prime line (if you have one).

Using intercom as the line for Autodial

If you press

Æ as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or destination codes are changed, remember to reprogram autodial numbers.

Displays

987___

QUIT BKSP

Autodial full

OK

Continue to enter digits until the number is complete. Press

à or

BKSP

to erase an incorrect digit. Press

ú

or

OK

when you are finished.

The memory allotted to autodial numbers in your Norstar system is full.

Button erased

Enter digits

QUIT

Intercom #: ___

QUIT

OK

While programming external Autodial, you erased the button by pressing

ú

or

OK before entering any digits.

Enter the number you want to program

(choosing the line first if necessary) exactly as if you were making a call.

Enter the internal telephone number you want to program.

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Invalid number

Time savers for making calls / 63

You are programming an internal autodial button and have entered a number that is not an internal number on your system. Enter a valid internal number. If the number you are entering is a destination code, use external autodial.

Press the memory button you want to program.

Press a button

QUIT

Program and HOLD

Enter the number you want to program onto the button, then press

ú

.

Program and OK

QUIT

Programmed

OK

Enter the number you want to program onto the button, then press

ú

or

OK

. You may include a line or line pool selection in an autodial sequence by selecting the line before entering any digits.

The number is stored on the button.

For other displays, see “Common feature displays” on page 201.

Using Last Number Redial

ÄÞ

Press

ÄÞ to redial the last external number you dialed.

Last Number Redial records a maximum of 24 digits.

Tip -

If you have a programmed Last Number Redial button, you can use Button Inquiry (

Ä¥â

), then press the Last Number Redial button followed by

£

) to check the last number before you dial it.

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Preventing a telephone from using Last Number

Redial

Last Number Redial can be restricted at individual telephones.

You need the programming template found at the front of this

guide. See “A map for working in programming” on page 7 for

more information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

4. Press

­.

5. Press

Ô three times. The display shows

Restrictions.

6. Press

­ twice.

7. Press

Ô. The display shows Allow last no:.

8. Press

CHANGE to choose Y (Yes) or N (No).

Displays

Hidden number

No last number

The last number you dialed was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it.

You have not dialed an external telephone number since the last power interruption or system reset.

Tip -

You can copy a number onto an autodial button using Last Number Redial.

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Using Speed Dial

Norstar provides two types of speed dialing: system and personal. System Speed Dial programming allows you to assign two-digit speed dial codes to the external numbers your co-workers call most frequently. Personal or User Speed Dial programming allows individuals to program their own speed dial numbers.

Speed dial numbers are subject to the same restriction filters as regularly dialed numbers. Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions.

Speed dial numbers may include host system signaling codes.

Making a speed dial call

Äâ

1. Press

Äâ to quickly dial external telephone numbers that have been programmed onto speed dial codes.

2. Enter the appropriate two-digit speed dial code.

Changing and adding System Speed Dials

System Speed Dial codes are numbered from 01 to 70. The system coordinator assigns numbers to System Speed Dial

codes for the entire system. See “Adding or changing a system speed dial” on page 15.

Tip -

There is no difference between using User Speed

Dial and using System Speed Dial. They differ only in how you program them.

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Adding or changing User Speed Dial

Ä¥Ý

To add or change a User Speed Dial number on your telephone:

1. Press

Ä¥Ý.

2. Enter a two-digit code from 71 to 94 that you want to associate with a telephone number.

3. To include a line selection for this number, press the line or intercom button. To select a line pool, press a programmed line pool button, or press

Æ and enter a line pool access code. For the M7100 telephone, you can select only a line pool.

4. Enter the number you want to program.

5. Press

ú or OK.

Displays

01:9___

CANCL BKSP

Enter digits

QUIT

Invalid code

OK

OK

Continue entering the number you want to program. You can change the number by pressing

BKSP

or

Ã

. When you are finished, press

ú

or

OK

.

Enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press

ú

or

OK

.

You have entered a code outside the code range (01-70 for system, 71-94 for personal).

No number stored

There is no number stored on the speed dial code you have dialed.

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Program and HOLD

Program and OK

QUIT

Select a line

Unknown number

OK

If you want to program a line or line pool selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number exactly as if you were dialing it normally. When you are finished, press

ú

.

If you want to program a line or line pool selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number you want to program exactly as if you were dialing it normally.

When you are finished, press

OK

.

There is no line associated with the speed dial number you are trying to use. Select a free external line or line pool and enter the speed dial feature code again.

The system cannot dial the number stored.

Reprogram the number.

For other displays, see “Common feature displays” on page 201.

Using Saved Number Redial

Äßà

You can save the number of the external call you are on

(provided you dialed the call) so that you can call it again later.

Each telephone can save one number at a time with Saved

Number Redial, not one number for each line.

Tip -

You can copy a number onto an autodial button using Saved Number Redial.

Saving a number

Press

Äßà while you are on the call.

Saved Number Redial records a maximum of 24 digits.

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Dialing a saved number

Press

Äßà when you are not on a call.

If you have a programmed Saved Number Redial button, you can use Button Inquiry (

Ä¥â) to check the last number before you dial it.

Preventing a telephone from using Saved Number

Redial

Saved Number Redial can be restricted at individual telephones.

You need the programming template found at the front of this

guide. See “A map for working in programming” on page 7 for

more information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

4. Press

­.

5. Press

Ô three times. The display shows

Restrictions.

6. Press

­ twice.

7. Press

Ô twice. The display shows Allow saved no:.

7. Press

CHANGE to choose Y (Yes) or N (No).

Displays

Hidden number

You have saved a speed dial number that displays a name rather than the number. The number is dialed correctly, but you cannot see it.

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Time savers for making calls / 69

You have tried to save the number of an incoming call. You can only save numbers that you have dialed yourself.

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Handling many calls at once

Using Hold

You can temporarily suspend a call by pressing

ú.

When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones.

On the M7100 telephone,

ú alternates between two lines; one active, one on hold. The M7100 telephone cannot retrieve a call placed on hold by another telephone.

Tip -

Answered Hunt Group calls can be placed on hold at the answering Norstar set. For more information on

Hunt Groups see “Programming Hunt Groups” on page

133.

Retrieving a held call

You can connect to a call on hold by pressing the flashing line button of the held call.

Holding automatically

If your line has been programmed with full autohold, you can switch from one call to another and have your calls put on hold automatically.

Press the line button of the caller you want to speak to. Your current caller is put on hold automatically.

Listening on hold

If you have been put on hold, you can hang up the receiver while you wait for the other person to return.

1. Press

ú.

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72 / Handling many calls at once

2. Hang up the receiver.

3. Press the line button of the call. You may hear indications from the far end that you are on hold (for example, tones or music).

4. When the person you were talking to returns you hear them through your telephone speaker. Lift the receiver and talk.

Tip -

If Automatic Handsfree has been assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold.

Holding a call exclusively

Äàá

You can put a call on Exclusive Hold so that it can be retrieved only at your telephone.

Press

Äàá or Äú. The line appears busy on all other telephones, and the call cannot be picked up by anyone else in the office.

Displays

On hold: LINENAM

You have placed one or more calls on hold.

The name of the line that has been held the longest is displayed.

Using Call Queuing

Ä¡âÚ

If you have more than one call ringing at your telephone, you can choose the call that has the highest priority by pressing

Ä¡âÚ.

Call Queuing answers incoming external calls before callback, camped, and transferred calls.

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Transferring calls

Using the transfer feature

Äàâ

Transfer allows you to direct a call to a telephone in your

Norstar system, within the Norstar network, or external to

Norstar.

Transferring a call

1. Press

Äàâ.

2. Call the person to whom you want to transfer the call.

3. If you want to talk to the person to whom you are transferring the call, wait for them to answer, and speak to them before proceeding.

4. When you are ready to complete the transfer, press

¨ or

JOIN.

You cannot use Last Number Redial, Saved Number Redial, a speed dial code, Priority Call or Ring Again to dial the number for a transfer.

Depending on how a private network call is routed, it may not always be possible for the system to return a transferred call to you if the transferred call is not answered. When transferring a call to a private network destination, stay on the line until the person to whom you are transferring the call answers.

You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool, use a programmed line pool button, or press

Æ and enter a line pool access code.

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If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call.

Transferring external calls

If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered.

When transferring an external call to an external number, the external call you are trying to transfer must be an incoming call on a disconnect supervised line.

While on a conference call, you can remove yourself from the conference and connect the other two callers using the

Transfer feature. However, if both of the other people are from outside the system, at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines.

Note: Transfer via Hold on DID lines is not supported. Once a call is answered the line appearances on all other sets are free immediately to take other calls. This allows a greater number of calls to be received. Use the Call Park feature to transfer a call.

In certain situations, you may experience lower volume levels when transferring an external call to an external person, or when transferring two external callers from a conference call.

Canceling a transfer

You can reconnect to the person you are trying to transfer at any time before the transfer is complete.

1. Press

Ä£àâ or CANCL.

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Transferring calls / 75

2. If you are not reconnected to your original call, press

¨ and then press the line key of the original call, which is now on hold.

Displays

221>222

CANCL RETRY JOIN

221 no reply

CALLBACK

Do not disturb

CANCL RETRY JOIN

Invalid number

CANCL RETRY

You are talking to the person you want to transfer the call to. Press

RETRY if you decide to transfer the call to someone else. Press

¨

or

JOIN

to transfer the call.

The person to whom you tried to transfer a call did not answer. Press

CALLBACK or the flashing line button to reconnect to the call.

On the M7100 telephone, lift the receiver.

The person to whom you tried to transfer a call has Do Not Disturb active on their telephone. Press

JOIN

to transfer the call anyway. Press

RETRY

to transfer the call to someone else. Press

CANCL or the flashing line button to reconnect to the call (on the

M7100 telephone, press

Ä£àâ

).

You entered an invalid internal number.

Press

RETRY

and enter the number again.

Line001 hung up

The external caller you were transferring hung up before the transfer was complete.

Line001>221

CANCL RETRY JOIN

Not in service

CANCL RETRY

Press

JOIN to transfer the call on line 001 to telephone 221. Press

RETRY if, after talking to the person at extension 221, you decide to transfer the call to someone else.

The telephone to which you are trying to transfer a call is out of service.

Restricted call

CANCL RETRY

You cannot transfer the call because of telephone or line restrictions.

Still in trnsfer

CANCL RETRY

Complete the transfer in progress before you access a new feature, answer another alerting call or select an outgoing line.

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Transfer denied

CANCL RETRY

Transfer to:2___

CANCL RETRY

Your transfer cannot be completed for one of these reasons:

• All the resources needed to perform a transfer are in use. Try again later.

• You have tried to transfer an external call to another external party. Some restrictions apply.

• You cannot transfer your conference call.

Press

RETRY if you entered the wrong internal number or if the person to whom you are transferring the call is unavailable.

For other displays, see “Common feature displays” on page 201.

Using Camp-on

Ä¡Û

You can transfer an external call to another telephone, even if all of its lines are busy.

1. Press

Ä¡Û.

2. Dial the number of the telephone you want to camp the call to.

Camped calls appear on a line button on the receiving telephone, if one is available. If there is no line button available, you receive a message on the display and hear Camp tones.

Each Norstar telephone can handle only one camped call at a time.

Displays

221 Camp max

CALLBACK

You tried to camp a call to a telephone that already has a camped call. The call has come back to you. Press the

CALLBACK button or the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver.

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Transferring calls / 77

221 DND

Camp denied

CALLBACK

The person to whom you redirected a call has Do Not Disturb active on the telephone.

The call has come back to you. Press the

CALLBACK button or the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver.

You have tried to camp an internal call. You can only camp external calls.

Camp to:

CANCL

Dial the number of the internal telephone to which the call is sent.

Camped: 221

CALLBACK

The telephone to which you camped a call did not answer the call. The call has come back to you. Press

CALLBACK or the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver.

Line001 hung up

A call you camped has come back to you, but the caller hung up before you could reconnect.

Not in service

CALLBACK

Release a call

The telephone to which you have camped a call is out of service or is being used for programming. The call has come back to you. Press

CALLBACK or the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver.

The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line.

For other displays, see “Common feature displays” on page 201.

Parking a call

ÄàÝ

You can suspend a call so that it can be retrieved from any telephone in your system.

1. Press

ÄàÝ.

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2. Use the Page feature (

Äßâ) or press PAGE to announce the retrieval code displayed by your telephone.

Retrieving a parked call

1. Select an internal line. (On the M7100 telephone, pick up the receiver.)

2. Dial the Call Park retrieval code.

Using Call Park

When you park a call, the system assigns one of 25 codes for the retrieval of the call. These codes consist of the Call Park prefix, which may be any digit from 1 to 9, and a two-digit call number between 01 and 25. For example, if the Call Park prefix is 1, the first parked call is assigned Call Park retrieval code 101.

The Norstar system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used. This round-robin approach means that a greater variety of codes are used, which makes it easier for a call to reach the right person when more than one incoming call is parked.

The highest call number (the Call Park prefix followed by 25) is used only by analog telephones or devices connected to the system using an analog terminal adapter (ATA) or an Analog

Station Module (ASM). Analog telephones or devices cannot use the other Call Park codes.

Your installer or customer service representative programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone.

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Transferring calls / 79

Tip -

Answered Hunt Group calls are parked in the same manner as other calls. For more information on Hunt

Groups see “Programming Hunt Groups” on page 133.

Call Park can be disabled by your installer or customer service representative.

Displays

Already parked

No call to park

Invalid number

The person you were talking to has already parked your call. You cannot park the same call.

You have attempted to use Call Park with no active call on your telephone. If the call you want to park is on hold, reconnect to it before you park it.

You have entered an invalid retrieval code.

No call on: 101

There was no call on the retrieval code you entered.

Park denied

Parked on: 402

PAGE EXIT

Parking full

You have tried to park a conference call.

Split the conference and park the calls separately. The person who retrieves the calls can reconnect the conference.

Record the code shown. Use Page

(

Äßâ

) or press

PAGE

to announce the call and its retrieval code.

All available retrieval codes are in use.

Transfer the call or take a message instead.

For other displays, see “Common feature displays” on page 201.

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Using Callback

When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you.

Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features such as Transfer or Camp-on.

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Forwarding your calls

Forwarding your calls to another Norstar telephone

ÄÝ

Press

ÄÝ and enter the number of the internal telephone to which you want your calls forwarded.

Use Line Redirection to forward calls outside the system. Line redirection takes precedence over Call Forward.

Canceling Call Forward

Press

Ä£Ý.

Using Call Forward at your telephone

When you use

ÄÝ, all calls go to the destination you select, regardless of how Forward on busy and Forward no answer are programmed.

Tip -

If your Norstar set is a member of a Hunt Group, the

Call Forward all calls setting is overridden by the Hunt

Group routing for Hunt Group calls. For more information

on Hunt Groups see “Programming Hunt Groups” on page

133.

If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on intercom buttons.

If a call is forwarded, it does not ring but the line indicator flashes on your telephone. You can answer the call by pressing the button next to the flashing indicator.

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Tip -

If you are one of a group of people who regularly forward their calls to one another, be aware that it is possible to set up forward loops where a call is forwarded from one telephone to another in a circle, and is never answered anywhere.

Overriding Call Forward

If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you.

Changing the automatic Call Forward settings for a telephone

Call forwarding occurs automatically when a call is not answered or the line is busy. These automatic options are changed in programming.

For step-by-step instructions, see “Change where a call goes when there is no answer” on page 22.

Changing Forward no answer

Forward no answer redirects unanswered calls to another telephone on your Norstar system.

Tip -

If the Norstar set is a member of a Hunt Group, the

Call Forward no answer feature is overridden and the

Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see

“Programming Hunt Groups” on page 133.

Line Redirection takes precedence over Forward no answer.

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Forwarding your calls / 83

For step-by-step instructions for changing Forward no answer

see “Change where a call goes when there is no answer” on page 22.

Changing the delay before a call is forwarded

You can assign the number of times that the incoming call rings at your telephone before the call is forwarded. To estimate the delay time in seconds, multiply the number of rings by six.

For step-by-step instructions, see “Change the number of times the telephone rings before it is forwarded” on page 22.

Forward on busy

Forward on busy redirects your calls to another telephone on your Norstar system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For step-by-

step instructions, see “Making changes to Call Forward on

Busy” on page 23.

Line Redirection takes precedence over Forward on busy.

Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming.

Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line.

Tip -

If the Norstar set is a member of a Hunt Group, the

Call Forward on busy feature is overridden and the Hunt

Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see

“Programming Hunt Groups” on page 133.

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DND on Busy

When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not

Disturb (DND) on Busy to your extension.

When DND on Busy is turned on for the set, internal and private network callers hear a busy tone instead of ringing when you are on the telephone. External callers are transferred to the prime set used in your system. For step-by-step

instructions, see “Making Changes to Do Not Disturb on

Busy” on page 24.

If you use DND on Busy, the line indicator for an external incoming call flashes, but your telephone does not ring.

Forward on busy takes priority over DND on Busy.

If an external call uses a target line, the call is processed according to the programming of the target line. If the target line is busy, the caller may hear a busy tone or be routed to the prime set for the target line regardless of the DND on Busy programming for the telephone.

Tip -

If a Norstar set is a member of a Hunt Group and the set activates this feature, the set does not receive notification of incoming Hunt Group calls while on a call.

The DND on busy feature overrides the Hunt Group. For

more information on Hunt Groups see “Programming Hunt

Groups” on page 133.

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Forwarding your calls / 85

Call Forward and Voice Mail

If you want a voice mail system to pick up unanswered calls automatically

• use the internal number of your voice mail as the destination when you program Forward no Answer and

Forward on busy or

• make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls

Displays

Forward denied

Forward>221

CANCL

There are several reasons why you may get this message. For instance, you cannot forward your calls to a telephone that has been forwarded to your telephone.

Your calls are being forwarded to telephone

221.

Not in service

Two or more telephones are linked in a forwarding chain, and one of them is out of service or is being used for programming.

For other displays, see “Common feature displays” on page 201.

Line Redirection

Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them.

Line Redirection takes precedence over the Call Forward feature. If both features are active on a set, incoming external calls on redirected lines are routed to the specified Selective

Line Redirection (SLR) external destination. Incoming internal calls are forwarded to the specified Call Forward destination.

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You cannot use the Line Redirection feature on either an

M7100 telephone or a telephone connected to an ATA.

Turning on Line Redirection

Ä¡Ý

1. Press

Ä¡Ý.

2. Select the outgoing line to be used for redirected calls.

3. Enter the number to which calls are redirected (the ways you can do this are listed below).

4. Select the lines to be redirected.

Enter the telephone number to which you want to redirect calls, using one of the following methods:

• Press an external autodial button.

• Enter an external telephone number (using no more than

24 digits) then press

ú or OK.

• Press

ú or OK if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits.

If you use

ALL to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing

ú or OK. If you press ú or OK before all the lines light up, those lines not lit are not redirected.

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Tip -

The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it.

The system does not check that the number you give for line redirection is a valid one. If you redirect to an invalid number, redirection fails. Using an autodial button to enter the redirection number helps avoid this possibility. An autodial button used for line redirection must be programmed to use a specific line.

Canceling Line Redirection

Ä£¡Ý

1. Press

Ä£¡Ý.

2. Select the lines you no longer want to be redirected.

Allowing a telephone to redirect calls

You can turn a telephone’s ability to redirect calls on and off.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

4. Press

­ twice.

5. Press

Ò four times. The display reads

Allow redirect:.

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6. Press

CHANGE to select Y (Yes) or N (No).

Turning the redirect ring for a telephone on or off

You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

4. Press

­ twice.

5. Press

Ò three times. The display reads

Redirect ring:.

6. Press

CHANGE to select Y (Yes) or N (No).

Tip -

If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection.

Displays while redirecting lines

Intercom

You selected the intercom button as the facility to place the call on. Enter a line pool code or a destination code.

Line Redirection

QUIT ADD REMOVE

Press

¥

or

ADD

to begin redirection. Press

£

or

REMOVE

to cancel a previous redirection.

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No line to use

Outgoing line

Forwarding your calls / 89

You have one external line on your telephone, but you need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line.

You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line.

Enter a valid line pool access code.

Pool code: ___

QUIT

Redir by 221

OVERRIDE

Redirect denied

You have attempted to redirect a line, but someone else has already redirected that line. Press

¥

or

OVERRIDE

to override the previous redirection and redirect the line as you want.

You can redirect calls only on individual lines.

Select line out

QUIT

Select the line that is used to redirect calls out of the system.

Select line(s)

QUIT ALL

Select line(s)

ALL

Unequipped line

OK

Press the lines to be redirected. To undo a line selection, press it again. Press

ALL

to redirect all your lines.

Continue to press the lines to be redirected.

Press

ú or

OK

when you are finished.

The line you are attempting to redirect cannot be redirected because the hardware does not support redirection.

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Displays while canceling redirection

Select line(s)

QUIT ALL

Press the lines that are no longer to be redirected. The lines light up as you press them. Once you cancel redirection for a line you cannot restore it by pressing the line again. Press

ALL to cancel redirection for all your lines. When you are finished, press

ú or

OK

.

Select line(s)

ALL OK

Continue to press the lines that are no longer to be redirected. Press

ú or

OK when you are finished.

For other displays, see “Common feature displays” on page 201.

How Line Redirection is different from Call Forward

Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system. Line

Redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the

Norstar system. Line Redirection takes precedence over Call

Forward.

Using Line Redirection

You redirect lines at a telephone, but once redirected, the lines are redirected for the entire system.

You can redirect only lines that appear at line buttons on your telephone.

You can answer the telephone if it rings while you are in the middle of programming Line Redirection, but none of the

Norstar call handling features are available until the feature times out. If you need to use a Norstar feature to process the call, quit Line Redirection programming by pressing

Ä. Do not press ¨ or you disconnect the call you are trying to process.

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While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone.

Be careful to avoid redirection loops. If for example, you redirect your lines to your branch office and your branch office redirects its lines to you, you can create a redirection loop. If these calls are long distance, you end up paying charges.

In certain situations, callers may experience lower volume levels when you redirect calls to an external location.

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Communicating in the office

Paging

Äßâ

Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available.

Making a page announcement

1. Press

Äßâ.

2. Choose a page type. Page types are:

Ú through the telephone speakers (internal page)

Û through an external speaker (external page)

Ü both internal and external (combined page)

3. If necessary, choose a zone.

4. Make your announcement.

5. Press

¨.

Tip -

Instead of entering the Page feature code followed by the page type, you can enter the following shortcut codes.

Page zone 0 is all zones.

Internal

External

Combined

ÄßÚ

and zone (0 to 6)

ÄßÛ

(code 2 has no zones)

ÄßÜ

and zone (0 to 6)

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Activating and deactivating the ability to page

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

4. Press

­ twice.

5. Press

Ô seven times. The display reads Paging.

6. Press

CHANGE to select the setting: Y (Yes) or N (No).

Creating page zones

Each telephone can be assigned to one of six zones for receiving pages.

Tip -

Hunt Group DNs cannot be included in a page zone.

For more information on Hunt Groups see “Programming

Hunt Groups” on page 133.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

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Communicating in the office / 95

4. Press

­ twice.

5. Press

Ô six times. The display reads Page Zone.

6. Press

CHANGE to select the setting: 1, 2, 3,4, 5, 6 or None.

You can make a telephone part of a page zone only if the telephone has paging set to

Y (Yes).

A zone is any set of Norstar telephones that you want to group together for paging, regardless of their location. The maximum number of sets in a page zone is 50.

Your installer programs whether a tone sounds before a page begins, and the maximum number of seconds a page can last before it is automatically turned off.

Tip -

Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones.

Displays

Enter zone:___

Invalid zone

ALL

Enter the desired page zone number (0- 6) or press

ALL

.

You have entered a page zone code that is not between 0 and 6.

Page choice:

SETS SPKR BOTH

Page timeout

Select the type of page you want. See the list

in “Making a page announcement” on page

93.

The time allotted for paging has expired.

Paging ALL

P0881591 Issue 02

You are making a page. The display shows the page zone you have chosen. Press

Ä

or

¨

when you are finished.

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96 / Communicating in the office

Paging busy

A page is already being made in the page zone you have requested.

For other displays, see “Common feature displays” on page 201.

Tip -

You can make an announcement to one person by placing a voice call to their telephone.

Using Page with external paging equipment

When you make a page that uses external paging equipment

(external page or combined page), the Long Tones feature is automatically activated for the external paging system only.

This allows you to control optional equipment with the Long

Tones feature.

Sending messages

The Messages feature allows you to leave a message on the display of another Norstar telephone or to analog telephones connected to an Analog Station Module (ASM). The Messages feature indicates if you have any messages waiting.

The Messages feature uses a message waiting list to keep a record of your internal messages and your (external) voice mail messages (if you subscribe to a voice message service with visual message waiting indication).

Sending a message

ÄÚ

You can leave a message on the display of another telephone in your Norstar system.

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You can send up to four messages to different telephones, including your voice message center. If your telephone is a direct-dial telephone or a central answering position (CAP), you can send up to 30 messages.

Only the designated direct-dial telephone for an analog telephone connected to an Analog Station Module (ASM) can send messages to analog telephones by pressing

ÄÚ. Depending on the programming setup, the analog telephone provides either a Stuttered Dial Tone or a

Message Waiting Lamp to inform the user of messages pending.

If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message.

For analog telephones connected to an ASM, the message waiting indicator remains on until the user invokes

û£ßÞ. If the analog telephone has the Message

Reply Enhancement feature set to Yes, the message waiting indicator is turned off automatically after the reply call is answered no matter from where the call is answered.

For more information on the Message Reply Enhancement feature, see the Norstar Modular ICS 4.0 Installer Guide.

1. Press

ÄÚ.

2. On a telephone with a two-line display, press

ADD. (This step is not necessary on a telephone with a one-line display.)

3. Enter the internal number of the person to whom you want to send the message. The person’s display reads

Message for you.

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4. On analog telephones connected to an Analog Station

Module (ASM), the message waiting indicator is activated.

Canceling a message you have sent

1. Press

Ä£Ú. The display reads Cancel for:.

2. Enter the internal number of the person to whom you sent the message.

Viewing your messages

ÄßÞ

You can receive up to four messages from different telephones, including your voice message center. A single message from your voice message center may pertain to several voice messages.

On a telephone with a one-line display

1. Press

ÄßÞ. The display shows the first message.

2. Press

¥ or £ to move through your messages.

On a telephone with a two-line display

1. Press

MSG. The display shows the first message you received.

2. Press

NEXT to move through your messages.

Replying to a message

You can call the person (or your voice message center) who sent a message while you are viewing the message.

On a telephone with a one-line display

Press

â.

On a telephone with a two-line display

Press

CALL.

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If you want to call your voice message center using a line other than the programmed line, exit your message list and dial the voice message center telephone number using normal dialing methods.

Replying to a message using an analog telephone connected to an ASM

On an analog telephone connected to an Analog Station

Module

Press

û¥ßÞ. The system automatically retrieves and connects the user to the oldest message sender. (The message can originate from either the designated direct-dial telephone or the internal voice mail system.)

If the analog telephone has the Message Reply Enhancement feature set to Yes, and the sender is the designated direct-dial telephone, the message waiting indicator is turned off automatically after the reply call is answered, no matter from where the call is answered.

For analog telephones connected to an ASM, using the

Message Waiting Reply feature (

û¥ßÞ), retrieves only internal messages sent to the user.

Analog telephones connected to an ASM cannot retrieve external messages by using the Message Waiting Reply feature (

û¥ßÞ). For external messages, users must call back the external voice mail center to retrieve their messages. When doing so, the message waiting indicator on the analog telephone is turned off automatically.

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Tip -

If there is no voice mail system installed, only the designated direct-dial telephone can send messages to an analog telephone connected to an Analog Station

Module (ASM) using

ÄÚ

. The analog telephone can in turn invoke a single digit access code to reach the designated direct-dial telephone and retrieve messages.

If the designated direct-dial telephone of an analog telephone connected to an Analog Station Module (ASM) is changed, messages sent by the previous designated direct-dial telephone are kept in the incoming message list of the analog telephone until they are retrieved.

Removing items from your message list

You can erase a message while you are viewing it in your message list. If the message is from your voice message center, this only erases the message notification at your telephone. You need to erase the voice message at your voice message center. Refer to your voice message center documentation.

On a telephone with a one-line display

Press

ú.

On a telephone with a two-line display

Press

ERASE.

Removing items from your message list using an analog telephone connected to an ASM

To remove both internal and external messages on an analog telephone connected to an Analog Station Module

Press

û£ßÞ to invoke the Cancel Message

Waiting feature.

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Communicating in the office / 101

On analog telephones connected to an ASM, the Cancel

Message Waiting feature cancels the oldest message received.

The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending.

Viewing messages you have sent

ÄÚ

On a telephone with a two-line display, you can view the messages you have sent.

1. Press

ÄÚ.

2. Press

SHOW to display your first sent message.

3. Press

NEXT to move through your sent messages.

Displays

Cancel denied

You have entered an invalid number when attempting to cancel a message.

Cleared>LINENAM

NEXT

In use: 221

L001:LINENAMVMsg

NEXT CALL

Message denied

CLEAR

Message list

SHOW ADD EXIT

You have cleared an external message from your message waiting list. The message itself exists in your voice message center until you erase it there.

You are trying to call from your message waiting list. The line that you are trying to use is being used by the identified Norstar user.

You are viewing your message list. The display shows the number and name of the line that was used for your voice mail message.

You have tried to send a message to an invalid internal number or to a telephone that is out of service.

SHOW

appears only if you have outstanding messages. Press

SHOW to review messages you have sent. Press

ADD to send a new message.

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102 / Communicating in the office

Message to:

Enter the internal number of the telephone to which you want to send a message.

Messages & Calls

MSG CALLS

No button free

You have one or more messages and one or more new Call Logs. Press

Ä¡âß

to change the first line of the display to the current time and date.

You have no line button free with which to reply to a message.

No number stored

Start of list

NEXT

Their list full

There has been no number programmed for the voice message center. Contact your voice messaging service provider.

You are at the beginning of your list of messages. Press

NEXT

to move through your messages.

You are trying to send a message to a user whose message waiting list is full.

Your list full

You have tried to send a message but your telephone’s list of sent messages is full.

Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages.

For other displays, see “Common feature displays” on page 201.

Using Voice Call

Äßß

You can make an announcement or begin a conversation through the speaker of another telephone in the system.

Tip -

Hunt Groups cannot accept voice calls. Answer buttons have no appearances for voice calls, and the set does not ring for voice calls. For more information on Hunt

Groups see “Programming Hunt Groups” on page 133.

For more information on Answer buttons see “Answer buttons” on page 38.

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Communicating in the office / 103

Making a Voice Call

Press

Äßß.

Muting Voice Call tones

When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on.

To stop it from beeping, pick up the receiver or press

©.

Answering a Voice Call without touching your telephone

If Handsfree Answerback is assigned to your telephone, you can respond to a voice call without touching the telephone.

Handsfree Answerback is not available to the M7100 telephone.

When someone makes a voice call to you, simply start talking.

Your telephone’s microphone picks up your voice.

Once you have answered a voice call, you can put it on hold, transfer it, or otherwise treat it as a normal call.

Preventing Voice Calls to your telephone using Voice Call

Deny

Press

Ä¡¡. Voice calls ring like regular internal calls. Your other calls proceed normally.

Canceling Voice Call Deny

Press

Ä£¡¡.

Displays

Dial voice call

Microphone muted

Dial the internal number or press the internal autodial button of the person to whom you want to speak.

Your handsfree microphone is muted. Press

©

or pickup your receiver to respond to the voice call.

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104 / Communicating in the office

No voice call

Voice call

The telephone receiving the call cannot accept voice calls for one of the following reasons: it is active or ringing with another call; Call Forward is turned on; Do Not

Disturb is turned on; Voice Call Deny is turned on; it is not a Norstar telephone.

Your call proceeds automatically as a regular ringing call.

The line is open for you to speak.

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Tracking your incoming calls

Using Call Log

Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line.

If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log. The same feature is supplied by an ISDN service package that comes with calling line identification (CLID).

Call Log creates a record of incoming external calls. For each call the log can contain:

• sequence number in the Call Log

• name and number of the caller

• indication if the call was long distance

• indication if the call was answered (and identity of who answered it)

• time and date of the call

• number of repeated calls from the same source

• name of the line that the call came in on

Call Log can help you to

• keep track of abandoned or unanswered calls

• track patterns for your callers (for example volume of calls and geographical location of calls)

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106 / Tracking your incoming calls

• record caller information quickly and accurately

• build a personal telephone directory from log items

The long distance indicator and the caller’s name and number, may not be shown in the log, depending on the Call Display services provided by your local telephone company and the caller’s local telephone company.

To use the features on the following pages, your telephone must be have spaces available in its Call log. Your installer or customer service representative programs each telephone with an appropriate number of spaces.

Call Log options

Ä¥¡Ý

You can select the type of calls to be stored in your Call Log.

Choose from four Autolog options:

No one answered,

Unanswerd by me, Log all calls, No autologging.

1. Press

Ä¥¡Ý. The display shows the current option.

2. Press

£ or NEXT to change the option.

3. Press

Ä or OK to select the display option.

Logging a call manually

Ä¡ÚÜ

If your calls are not automatically logged, you can manually log call information when you are connected to an external call. Storing information for your current call can be helpful in many situations. For example, you may want to

• record a caller’s information without using paper and pencil

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Tracking your incoming calls / 107

• record only selected calls that you choose, as opposed to using Call Log automatically

• quickly record caller information before a caller hangs up

Press

Ä¡ÚÜ to log an external call manually.

Deleting old log items

Ä¡ÚÞ

Your log has a set number of items that it can hold. When it becomes full, new calls cannot be logged. When your log is full, Autobumping automatically deletes the oldest Call Log item when a new call is logged.

Press

Ä¡ÚÞ to enable autobumping.

Press

Ä£¡ÚÞ to disable autobumping.

Viewing your Call Log

Ä¡ÚÛ

To view your log:

1. Press

Ä¡ÚÛ. The display shows the number or previously read items (old) and the number of new, unread items (new) in the log.

2. Press

¥ or OLD to view old items; press £ or NEW to view new items.

3. Press

â or RESUME to display the last item you viewed, the last time you viewed your Call Log.

Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company.

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Viewing a Call Log item

Press

à or MORE to view the information for a call log item.

Erasing log items

You should routinely erase log items that you’ve read, to make space for new items in your log.

1. Display the item you want to erase.

2. Press

ú or ERASE.

3. Press

¨ to exit.

If you accidentally erase an item, you can retrieve it.

1. Press

ú or UNDO immediately after accidentally erasing an item.

2. Press

¨ to exit.

Making a call using Call Log

You may find it helpful to place calls from within your Call

Log. The number stored for each call may vary depending on the type of call. For example, if the call was placed from a

Centrex or PBX system, the first few numbers may need to be trimmed before you can make the call. If the number you want to call is long distance, or if you want to use a line pool, you may need to add numbers.

To place a call:

1. Display the log item for the call you want to place.

2. Display the associated telephone number.

3. Press

à or TRIM, once for every digit that you want to remove.

4. Dial any extra digits required.

5. Press an external line or line pool button.

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Tracking your incoming calls / 109

6. Lift the receiver. (This is not necessary if Handsfree is programmed at your telephone.) The displayed number is dialed.

Creating a password to your Call Log

Ä¥¡Þ

To access your Call Log through a password:

1. Press

Ä¥¡Þ. The displays reads

New passwrd:.

2. Enter your four-digit password. The display reads

Repeat New:.

3. Re-enter your four-digit password. The display reads

Password changed, which confirms that your password has been assigned.

To enter Call Log using your password:

1. Press

Ä¡ÚÛ to enter Call Log. If you have programmed a password, the display reads

Password:.

2. Enter your four-digit password.

If you forget your Call Log password, it can be deleted in

programming. See “Using passwords” on page 169.

Changing your Call Log password

Ä¥¡Þ

1. Press

Ä¥¡Þ. The display reads

Old passwrd:.

2. Enter your old password. The display reads

New passwrd:.

3. Enter your new four-digit password. The display reads

Repeat New:.

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4. Re-enter your password. The display reads

Password changed, which confirms that your password has been changed.

Deleting an assigned password

Ä¥¡Þ

1. Press

Ä¥¡Þ. The display reads

Old passwrd:.

2. Enter your old password. The display reads

New passwrd:.

3. Press

ú or OK. The display reads

No pswd assigned, which confirms that your password has been deleted.

Programming a telephone to log calls automatically

Your installer or customer service representative can program each telephone to automatically log calls coming in on a line.

Displays

1:Unknown name

The caller's name is unavailable.

1:Unknown number

The caller’s number is unavailable.

12:KATE SMITH

NEXT ERASE MORE

_ indicates a new item.

12

ø

KATE SMITH

NEXT ERASE MORE

ø

indicates that the call was answered.

12¤KATE SMITH

NEXT ERASE MORE

¤

indicates a long distance call.

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Tracking your incoming calls / 111

49/1234567890123

NEXT ERASE MORE

Call(s) bumped

Hold or release

/

indicates that the stored number has been shortened to its final 11 digits. Press

Ã

or

MORE

to display additional information about the call.

One or more log entries have been deleted by the Autobumping feature while you are looking at the Call Log.

Hold or release your active call before entering Call Log.

In use: SETNAME

The external line is in use.

Jan 4 9:00a 3X

NEXT ERASE MORE

Line001

ø

227

NEXT ERASE MORE

The repeat call counter, shown along with time and date, indicates the number of calls you have received from the same caller.

This call was answered at another telephone

(227).

Line001

ø

Logit

NEXT ERASE MORE

This call was logged manually.

Line001

NEXT ERASE MORE

This call was not answered.

Messages & Calls

MSG CALLS

New calls begin

There are one or more items in your message waiting list, and there are one or more new items in your Call Log. Press

Ä¡âß to change the first line of the display to the current time and date.

You have viewed your last old log item and now view your new log items.

No info to log

No information is available for the call.

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No log assigned

No log space has been assigned to the telephone.

No resume item

The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log.

For other displays, see “Common feature displays” on page 201.

Using Voice mail

If you subscribe to a voice message service outside your office, you can access that service through your Norstar system. Your installer or customer service representative programs your Norstar telephone to indicate when you have a voice message waiting on a particular line.

To find out if your external voice message service works with

Norstar, or if you have any problems with your service, contact your voice message service provider.

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Customizing your telephone

Finding out what a button does using Button Inquiry

Ä¥â

You can check the function of any line, intercom, or programmed button on your Norstar telephone by pressing

Ä¥â. On the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to your single memory button.

Displays

001 <LINENAME>

SHOW OK

123456789012345...

NEXT

Press a button

EXIT

VIEWâ

221 <SETNAME>

VIEWâ

<Feature name>

SHOW

OK

OK

The display shows the number and name of the line. Press

SHOW to view the redirection status of the line.

Press

£ or press

VIEWâ or

áVIEW t o view a number that is too long to fit on the display.

Press

ú

or

OK when you are done.

The display shows the directory number of the telephone, and the assigned name.

Press

NEXT

to see the first line assigned to ring at the intercom button.

The name of the feature assigned to a button is displayed when you press the button.

Press

£

or

SHOW

for additional information.

Press the button you want to check. Press

Ä

or

EXIT when you are finished.

For other displays, see “Common feature displays” on page 201.

Making the display darker or lighter using Contrast adjustment

Ä¥à

1. Press

Ä¥à.

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114 / Customizing your telephone

2. Press a number on the dial pad to choose the contrast level you prefer.

On a two-line telephone, you can use the

UP and DOWN display buttons to adjust the contrast. The number of contrast levels available varies from one telephone model to another.

Changing the language on the display

You can select the language used on the display of each

Norstar telephone. Norstar supports three languages: English,

French and Spanish. Button caps are available for each language. When your system is first installed, all telephones use English.

If you program

Ä¥ÞâÚ on to a memory button, you can press that button until the language you want appears on the display. You cannot program

Ä¥ÞâÛ or Ä¥ÞâÜ onto a memory button.

English

Press

Ä¥ÞâÚ.

French

Press

Ä¥ÞâÛ.

Spanish

Press

Ä¥ÞâÜ.

Programming a feature code onto a memory button

You can program a feature code onto a memory button. In some cases, pressing the button a second time cancels the feature.

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Customizing your telephone / 115

Programming feature buttons

Ä¥Ü

Any memory button not programmed as an external or internal line, target line, Answer button, or Handsfree/Mute button, is available for features.

1. Press

Ä¥Ü.

2. Press the memory button you want to program with a feature.

3. Enter the appropriate feature code you want to assign onto the button.

The following feature codes cannot be programmed onto a memory button: Long Tones and any code beginning with

¥ except

Ä¥ÞâÚ (Language Choice) and

Ä¥à (Contrast Adjustment).

Tip -

When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature.

Erasing a feature button

1. Press

Ä¥Ú.

2. Press the feature button.

3. Press

ú or OK to erase the button.

Displays

<Feature name>

SHOW OK

The name of the feature assigned to a button is displayed when you press the button.

SHOW appears when there is more information available. Press

£

or

SHOW for additional information.

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116 / Customizing your telephone

Enter code:

F__

QUIT

Feature code:

QUIT

Press a button

EXIT

CLEAR

Feature moved

If you are checking a speed dial button, enter the two-digit speed dial code that you want to check.

Enter the feature code, or press

¨

or

QUIT to quit programming or

CLEAR to clear the numbers you have entered. The system accepts the entry as soon as you enter a valid feature code.

Press

Ä

and enter the feature code you want to assign to the button. You cannot enter invalid codes.

You have programmed a button with a feature that was already programmed onto another button. The feature has moved to the button you just programmed. Its original button is now blank.

Press the button you want to check. Press

Ä

or

EXIT when you are finished.

Program and HOLD

Program and OK

QUIT OK

Enter the number you want to program and press

ú

. To erase the button, just press

ú

.

Enter the number you want to program and press

OK

. To erase the button, just press

ú or

OK

.

For other displays, see “Common feature displays” on page 201.

Applying button cap labels

Before you apply button labels, activate the Button Inquiry feature (

Ä¥â) to verify the button functions, and to avoid activating features as you put the labels onto the

buttons. For more information refer to “Finding out what a button does using Button Inquiry” on page 113.

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Customizing your telephone / 117

Tips -

Keep the extra labels and button caps with each

Norstar telephone.

Types of button caps

Unlabeled, clear button caps

with appropriate green or grey paper for typing in line numbers, telephone numbers, and features

Pre-printed, colored button caps

in green or grey

Some examples of pre-printed button caps

Green caps

ºLine 1

©

Grey caps

µ

§

Tips -

To make identification of line types easier, use preprinted green button caps for lines that support incoming and outgoing calls. Use clear button caps for target lines that are incoming only.

Identifying the telephones

1. Write the individual telephone numbers on the labels and attach them to the appropriate Norstar telephones.

2. Write the telephone number and the internal number on the appropriate Norstar Receiver Card for each type and color of telephone that is to be installed.

3. Cover the Norstar Receiver Card underneath the receiver of each telephone with the plastic lens.

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Norstar default button assignments

During Startup, the Norstar installer chooses one of the available templates. Default features are assigned automatically to the programmable buttons on Norstar telephones, and vary with the template and the telephone. The default features are listed in the following tables in this chapter.

Tips -

Norstar telephones are shipped from the factory with the button caps in place for the Square template.

Please consult your customer service representative to determine the type of template programmed into your system before applying button assignments.

Rules of default button assignment

Line and Intercom buttons are assigned by default templates and can be changed in programming. Handsfree/Mute and answer buttons are not assigned by default. If these features are defined, however, they are automatically assigned to specific buttons, as described on this and the following page.

None of these buttons can be assigned to M7100 telephones.

The Handsfree/Mute feature appears on the bottom right-hand button (the bottom button on the M7208 telephone), moving the Intercom button(s) up one position.

Each telephone can have up to eight Intercom buttons. They appear above the Handsfree/Mute button at the bottom righthand position on your telephone (the bottom button on the

M7208 telephone).

Each telephone can have up to four answer buttons. They appear above Intercom buttons in the right column and continue up from the bottom in the left column, replacing the features on those buttons. (On the M7208 telephone, answer

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

Customizing your telephone / 119 buttons appear above Intercom buttons and below external line buttons in a single column.)

External line buttons appear in ascending line order, starting at the top button in the left column (the top button on the M7208 telephone). If more than five external lines are assigned to an

M7310 telephone, or more than 12 to an M7324 telephone, assignment continues down the buttons on the right column, erasing the features on those buttons. Line buttons have priority over feature access buttons but not Handsfree/Mute,

Intercom, or answer buttons.

M7310 telephone button defaults

The default button assignments for the M7310 telephone depend on the template applied. The exception is the default

numbering for the dual memory buttons. Refer to “Using

Buttons” on page 4.

Dual memory buttons

ºSet 233

ºSet 221

ºSet 237

ºSet 225

ºSet 234

ºSet 222

ºSet 235

ºSet 223

ºSet 236

ºSet 224

ºSet 238

ºSet 226

ºSet 239

ºSet 227

ºSet 240

ºSet 228

ºSet 241

ºSet 229

ºSet 242

ºSet 230

ºSet 243

ºSet 231

ºSet 244

ºSet 232

This example shows defaults for a system with three-digit internal numbers. The defaults do not actually exist on any telephone, as no telephone has an autodial button for itself.

The position that would be taken by the autodial button for itself, is blank.

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120 / Customizing your telephone

Template button assignments

Square Centrex Hybrid

ºLine 1

ºLine 2

 ºLine<xx>  ºLine 1 

µ   µ ¿ µ

ºCall Fwd Å ºCall Fwd Å ºCall Fwd Å

Ï Æ Ï Æ Ï Æ

¹ Æ û Æ ¹ Æ

PBX DID

¶  ºLine<xx> 

  µ   µ

ºCall Fwd Å ºCall Fwd Å

Ï Æ Ï Æ

¹ Æ ¹ Æ

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Customizing your telephone / 121

M7324 telephone button defaults

The default button assignments for the M7324 telephone

depend on the template applied. Refer to “Using Buttons” on page 4.

Square

ºLine 1

ºLine 2 blank blank blank blank blank blank blank blank blank blank

PBX

blank blank blank blank blank blank blank blank blank blank blank blank

Centrex Hybrid

ºCall Fwd ºLine<xx> ºCall Fwd

§ blank

ºLine 1 ºCall Fwd

§ ¿ §

µ blank

ºSaved No. blank

µ blank

û blank

µ

ºSaved No.

 blank

  blank

¶ blank

Ï blank

 blank

  blank

¶ blank

Ï blank



 

Ï

Å blank

¹ blank

Æ blank

Æ blank

Å blank

¹ blank

Æ blank

Æ blank

Å

¹

Æ

Æ

DID

ºCall Fwd ºLine<xx> ºCall Fwd

§   §

µ blank

ºSaved No. blank

µ

ºSaved No.

 blank

  blank

¶ blank

Ï blank



 

Ï

Å blank

¹ blank

Æ blank

Æ blank

Å

¹

Æ

Æ

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122 / Customizing your telephone

M7100 telephone button defaults

For all templates, the one programmable button on the M7100 telephone is

µ.

M7208 telephone button defaults

The default button assignments for the M7208 telephone depend on the template applied.

Square Centrex Hybrid PBX DID

ºLine 1

ºLine 2

ºLine<xx> ºLine 1 Ï ºLine<xx>

  ¿    

µ µ µ µ µ

¹ û ¹ ¹ ¹

    

§ § § § §

Æ Æ Æ Æ Æ

Æ Æ Æ Æ Æ

Tips -

The default Page button activates the External

Page option (

ÄßÛ

).

Moving line buttons

Ä¥¡Ú

You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you.

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Customizing your telephone / 123

You cannot move intercom, answer or Handsfree/Mute buttons onto a CAP module.

1. Press

Ä¥¡Ú.

2. Press the button you want to move the line from.

3. Press the button you want to move the line to.

Displays

Exchanged

The two buttons you selected have exchanged position.

Invalid location

Move line from:

QUIT

You have tried to move a line to a button that cannot be used as a line button, such as an intercom button, Handsfree/Mute button, or an answer button.

Press the button of the line you want to move. Press

Ä or

QUIT

when you have finished moving lines.

Move line to:

QUIT

Press a line

Press the button you want to move the line to. Neither of the buttons is erased. The lines, or the line and feature, simply switch places.

The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line.

Changing the type of ring

Ä¥ß

You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office.

1. Press

Ä¥ß.

2. Press

Ú, Û, Ü, Ý, or NEXT. You hear the selected ring for two seconds.

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124 / Customizing your telephone

3. Repeat until you hear the ring you prefer, then press

ú or OK.

Adjusting the Ring volume

Ä¥¡â

1. Press

Ä¥¡â. The telephone rings.

2. Press

à to adjust the volume; left end for lower and right end for higher.

Hiding the message or calls indication

Ä¡âß

The display that shows you have messages or calls can be replaced with the current time and date. You can retrieve your message and call information by using the display buttons that appear on the second line of the display.

If you are using a telephone with a single-line display, the message or call indication is hidden.

1. Press

Ä¡âß. The current time and date appears on the top line of the display.

2. Press

MSG or ÄßÞ to see your messages, or press

CALLS or Ä¡ÚÛ to see your calls.

Restoring the messages and calls indication

Press

Ä£¡âß.

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

User Preferences

The User Preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Norstar telephone on the system.

For example, an employee may want to have the Do Not

Disturb feature programmed onto a memory button or create a speed dial code. Instead of programming from the employee’s telephone, you can go into programming on the telephone nearest you to make the change.

Using User Preferences

Ä¥¥¡àÜà

1. Press

Ä¥¥èêäå

(

Ä¥¥¡àÜà).

2. Enter your System Coordinator or Basic password (the default passwords are

ÛÜßÝß and

ÛÛàÝÛ).

By using a Basic password, it is possible to have someone else do day-to-day upkeep of people’s telephones without giving

out access to sensitive programming. See “Using passwords” on page 169.

After you enter the proper password, the display shows you the telephone with the lowest internal number followed by its name (For example,

221:Reception).

1. Press

Ô to move through all the telephones on the system.

2. Press

­ when you see the telephone you want to change. The display reads the model number of the

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126 / User Preferences telephone at the extension.

The display shows

Connect set if no telephone is connected at that internal number.

You cannot make changes if the model is

Other.

3. Press

Ô to move through all the subheadings in

User Preferences.

User Preferences programming is available under the heading

User Prefernces in Terminals&Sets in the main body of programming.

Sub-headings in User Preferences

User prefernces

Model

Button prgrming

User speed dial

Call log opt’ns

Dialing opt’ns

Language

Display cntrst

Ring type

Changing button programming

Press

­ at Button prgrming. The display shows the number of buttons on the telephone (an example is shown in

Displays at the end of this section).

If the telephone has a CAP module, you can press

CAP1 to see the buttons on the module.

Press

Ô to move through all the buttons on the telephone.

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User Preferences / 127

Button numbering used with User Preferences programming

M7100 telephone

M7310 telephone

B12

B11

B14

B13

B16

B15

B18

B17

B20

B19

B22

B21

B24

B23

B26

B25

B28

B27

B30

B29

B32

B31

B34

B33

B01

B01

B02

B03

B04

B05

B06

B07

B08

B09

B010

M7208 telephone

M7324 telephone

B01

B02

B03

B04

B05

B06

B07

B08

B01

B02

B03

B04

B05

B06

B07

B08

B09

B10

B11

B12

B13

B14

B15

B16

B17

B18

B19

B20

B21

B22

B23

B24

B01

B02

B03

B04

B05

B06

B07

B08

B09

B10

B11

B12

CAP module

B13

B14

B15

B16

B17

B18

B19

B20

B21

B22

B23

B24

B25

B26

B27

B28

B29

B30

B31

B32

B33

B34

B35

B36

B37

B38

B39

B40

B41

B42

B43

B44

B45

B46

B47

B48

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128 / User Preferences

Use the display buttons to change the programming for a button. User Preferences programming cannot change the buttons that are used by lines, intercom, and the handsfree feature.

The display buttons used in button programming.

CANCL

Moves you out of a setting without making any changes to it.

CLR

TEL#

Erases the button.

Programs the key as an autodial number for an internal or an external number. If it is an external autodial number, you must choose a line, line pool, or the routing table for the call to use.

CHANGE

Used when you are setting up an external autodial number.

Press

CHANGE

until you see the type of line or pool you want the number to use.

FEATR

FIND

Press to store a feature code on the button.

LIST

Locates a specific button on a telephone by entering its number. Button numbers are shown in the illustrations.

Takes you to a list of feature codes. Press

Ô

to move through the list and press

OK

when you see the feature you want to program on the button.

Information about individual displays is described on page

130.

Changing User Speed Dial

1. Press

­ at User Speed Dial. The display shows the number of speed dial codes that are available.

2. Press

Ô to see the first speed dial code (71).

3. Press

Ô to move through all the speed dial codes.

4. Press

­ at the code you want to change.

5. Press

CHANGE and enter the telephone number the same way you would dial it on the telephone.

6. Press

OK.

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7. Press

Ô and choose the line (or enter a code for a line pool) the speed dial code should use.

Use the line pool code to select a particular line pool for use with Speed Dial. If you select

Use routing tbl, a line or pool is chosen by the routing programming according to the initial digits in the number.

The route you choose for a User Speed Dial code must be one that the telephone can use. For example, if the telephone does not have access to Line Pool B and you use that pool code with the speed dial code, the code does not work.

To change a system speed dial code, see “Adding or changing a system speed dial” on page 15.

Changing Call Log options

1. Press

­ at Call log optÕnsÉ.

2. Press

CHANGE until you see the option you want to use. See

“Call Log options” on page 106.

Changing how calls are dialed

1. Press

­ at Dialing optÕnsÉ.

2. Press

CHANGE until you see the option you want to use.

Descriptions for dialing options are found on the

Telephone

Feature Card

, or see “Changing how you dial your calls” on page 55.

Changing the language used on the display

Press

CHANGE at Language: until you see the language you

want to use. See “Changing the language on the display” on page 114.

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130 / User Preferences

Making the display lighter or darker

Press

CHANGE at Display cntrst until you see the value you want to use.

The display contrast on the telephone you are using for the programming session does not change when you are programming another telephone.

Changing the telephone’s ring

At

Ring type:, press CHANGE until you see the option you want to use.

Descriptions for ringing options are found on the

Telephone

Feature Card

or in “Changing the type of ring” on page 123.

Displays

10+24 buttons

FIND

B01:L06:Line 001

FIND

There are ten memory buttons and twelve dual memory buttons on the telephone you are viewing. Press

Ô

to begin looking at what’s on each button.

A line appears on the button. You cannot store a feature or number on it.

B02:#Reply Msg...

CLR TEL# FEATR

Code:F#65...

CLR TEL# FEATR

B03:160455512...

CLR TEL# FEATR

Externl tel #...

CLR TEL# FEATR

A feature is stored on this button. Press

­

to see the feature code. A full list of names and codes for features is included in the index.

Shows the feature code stored on a button.

Press

­

to see the button number and feature name.

The button has a telephone number stored on it. Press

­ to see the rest of the number.

The autodial is an external number. Press

­

to see what line or pool the call is programmed to go out on.

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User Preferences / 131

Internl tel #...

CLR TEL# FEATR

The autodial is an internal number. Press

­

to see more information.

B04:Intercom...

FIND

B05:Ansr 93

FIND

The button is used for intercom. Press

­

to see more information about the button. You cannot store a feature or number on it.

The button is used for an Answer DN. You cannot store a feature or number on it.

B06:Blank button

CLR TEL# FEATR

Either nothing is stored on the button or you have just cleared the button by pressing

CLR

.

B10:Handsfree

FIND

The button is occupied by the Handsfree feature. You cannot store a feature or number on it.

For other displays, see “Common feature displays” on page 201.

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132 / User Preferences

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

Programming Hunt Groups

The Hunt Groups feature allows a group of Norstar sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group.

The Incoming Line Group (ILG) functionality is now accomplished through the Hunt Group feature.

When upgrading to Modular ICS 4.0 any lines previously belonging to an ILG are not automatically converted to broadcast Hunt Groups, they must be

programmed. Please refer to “Assigning or unassigning lines to a group” on page 136.

Hunt Groups are used in situations where a group of people performing the same task are required to answer a number of related phone queries. Some typical uses of Hunt Groups are:

• a sales department answering questions on product prices or availability

• a support department answering questions concerning the operation of a product

• an emergency department answering calls for help.

Hunt Groups can be used to route calls to a support service such as a Help Line for a software company. Specialists dealing with Product A can be in one group, and specialists dealing with Product B can be in another group. Incoming calls hunt for the next available set in the group. If no set is available, the call can be placed in a queue or routed to an overflow set.

The Hunt Groups subheading in system programming is the area where programming changes are made to the following:

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134 / Programming Hunt Groups

• members of a group

• member position in a group

• what lines are assigned to a group

• how incoming calls are distributed

• how long the system looks for available members

• where a call goes if all members are busy

Note: Videophones should not be programmed as members of a Hunt Group. Hunt Groups allow one B channel connection at a time and videophones use two B channels.

Features affected by Hunt Groups include:

• Call Forward All Calls

• Call Forward No Answer

• Call Forward on Busy

• Group Pickup

• Transfer via Hold

• Priority Call

• Line Redirection

• Page Zones

• Voice Call

Adding or removing members from a group

Members of the group can be any Norstar set, CTA 500dm,

ISDN terminal, or portables. A Norstar set can be in more than one Hunt Group but is considered a member in each Hunt

Group, increasing the total number of members in the system.

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Programming Hunt Groups / 135

There can be only one appearance of the same Hunt Group on a set. Hunt Group DNs cannot be members of other Hunt

Groups. A DN can be associated with a member of a Hunt

Group and is called a member DN.

Consult your customer service representative to determine your Hunt Group number range.

1. Place the programming overlay on any M7310 or M7324 telephone.

2. Press

Ä¥¥ÛßßÜÝÝ (CONFIG).

The display shows

Password:.

3. Press

ÛÜßÝß (ADMIN). The display shows

Terminals&Sets.

4. Press

Ô until the display shows System prgrming.

5. Press

­. The display shows Hunt groups.

6. Press

­. The display shows Show group.

7. Enter the Hunt Group number you want to program (1-30).

8. Press

­. The display shows Member DNs:. (There are no member DNs if none are programmed.)

9. Press

­. The display shows the members for that group.

10. Press

ADD to add a member or press REMOVE to remove a member from the group.

11. Press

¨ to exit or Ô to continue programming.

Moving members of a group

Member order within a Hunt Group is important. The member order determines how a call is routed through a Hunt Group.

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136 / Programming Hunt Groups

1. Place the programming overlay on any M7310 or M7324 telephone.

2. Press

Ä¥¥ÛßßÜÝÝ (CONFIG).

The display shows

Password:.

3. Press

ÛÜßÝß (ADMIN). The display shows

Terminals&Sets.

4. Press

Ô until the display shows System prgrming.

5. Press

­. The display shows Hunt groups.

6. Press

­. The display shows Show group.

7. Enter the Hunt Group number you want to program (1-30).

8. Press

­. The display shows Member DNs:.

9. Press

­. The display shows the members for that group.

10. Press

MOVE to move an existing member to another place within the Hunt Group. The display shows the member number followed by an arrow.

11. Enter the new position number for the extension.

12. Press

¨ to exit or Ô to continue programming.

Assigning or unassigning lines to a group

Configure the prime set for a Hunt Group’s line to None to avoid delayed ring transfer of external Hunt Group calls to the prime set before the Hunt Group can receive the call.

A line can be assigned to only one group.

1. Place the programming overlay on any M7310 or M7324 telephone.

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Programming Hunt Groups / 137

2. Press

Ä¥¥ÛßßÜÝÝ (CONFIG).

The display shows

Password:.

3. Press

ÛÜßÝß (ADMIN). The display shows

Terminals&Sets.

4. Press

Ô until the display shows System prgrming.

5. Press

­. The display shows Hunt groups.

6. Press

­. The display shows Show group.

7. Enter the Hunt Group number you want to program (1-30).

8. Press

­. The display shows Member DNs:.

9. Press

Ô. The display shows Line assignment.

10. Press

­. The display shows Show line:.

11. Enter the line number you want to program or press

SCAN to go to the first line assigned to this group, or press

LIST to go to the first line in the system.

12. Press

CHANGE to program the line as Unassigned or

Assigned.

*HGnn* means the line is assigned to another Hunt Group.

13. Press

¨ to exit or Ô to continue programming.

Setting the distribution mode

There are three modes of call distribution:

• Broadcast—rings each set in the group simultaneously.

Calls are handled one at a time; other calls are queued. As soon as a call is picked up, the call next in the queue is presented to the Hunt Group without having to wait for queue time-out.

In Broadcast mode, a single incoming call rings simultaneously at all the sets in a group. This way, all

P0881591 Issue 02 Modular ICS 4.0 System Coordinator Guide

138 / Programming Hunt Groups receptionists in the group can share the load of answering large volumes of calls. All sets automatically display the calling line identification (CLID), if available. A familiar example is a fund-raising campaign where a group of operators are waiting to take each call as it comes in.

• Sequential—starts the call at the first set in the Hunt Group and distribution is complete when the first free set has been found. Simultaneous calls can be presented. Distribution is order based.

In Sequential mode, you can program your top salesperson to be the first member of the group to receive incoming calls.

• Rotary—the call starts at the set after the one which answered the last call. Distribution is complete when the next free set has been found. Simultaneous calls can be presented. Distribution is order based.

In Rotary mode, you can ensure that all your helpline people are receiving calls on an equal basis, rather than one person receiving the majority of calls. The call rings at one set at a time in a round robin fashion.

If a Hunt Group has available members but nobody answers the call, the call is routed through the Hunt Group list until either someone answers the call or the queue time-out occurs.

In the latter case, the call is routed to the overflow position.

Once a call goes to the overflow position it is no longer a Hunt

Group call.

1. Place the programming overlay on any M7310 or M7324 telephone.

2. Press

Ä¥¥ÛßßÜÝÝ (CONFIG).

The display shows

Password:.

3. Press

ÛÜßÝß (ADMIN). The display shows

Terminals&Sets.

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Programming Hunt Groups / 139

4. Press

Ô until the display shows System prgrming.

5. Press

­. The display shows Hunt groups.

6. Press

­. The display shows Show group.

7. Enter the Hunt Group number you want to program (1-30).

8. Press

­. The display shows Member DNs:.

9. Press

Ô until the display shows Mode.

10. Press

CHANGE to set the mode: Sequential, Rotary,

Broadcast.

11. Press

¨ to exit or Ô to continue programming.

Setting the hunt delay

This setting allows you to program the number of rings the system permits at a Hunt Group set before moving on to the next set in the Hunt Group.

1. Place the programming overlay on any M7310 or M7324 telephone.

2. Press

Ä¥¥ÛßßÜÝÝ (CONFIG).

The display shows

Password:.

3. Press

ÛÜßÝß (ADMIN). The display shows

Terminals&Sets.

4. Press

Ô until the display shows System prgrming.

5. Press

­. The display shows Hunt groups.

6. Press

­. The display shows Show group.

7. Enter the Hunt Group number you want to program (1-30).

8. Press

­. The display shows Member DNs:.

9. Press

Ô until the display shows Hunt delay.

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140 / Programming Hunt Groups

10. Press

CHANGE to select the setting: 1, 2, 3, 4, 5, 6, 7, 8,

9, 10.

11. Press

¨ to exit or Ô to continue programming.

Programming busy line setting

A Hunt Group is considered busy if one of two scenarios exists:

• all of its members are being presented an incoming Hunt

Group call

• all of its members are active on a Hunt Group call

There are three routing options if all members are busy:

• BusyTone—the caller gets a busy tone (PRI lines only)

• Overflow—the call is routed to an overflow position. If the overflow DN is the hunt group DN for that same hunt group, the overflow option will not appear.

• Queue—the call stays in the system for a period of time.

Within this period of time, the call is presented to an member if one becomes available. When the time-out occurs, the call is presented to an overflow position.

1. Place the programming overlay on any M7310 or M7324 telephone.

2. Press

Ä¥¥ÛßßÜÝÝ (CONFIG).

The display shows

Password:.

3. Press

ÛÜßÝß (ADMIN). The display shows

Terminals&Sets.

4. Press

Ô until the display shows System prgrming.

5. Press

­. The display shows Hunt groups.

6. Press

­. The display shows Show group.

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Programming Hunt Groups / 141

7. Enter the Hunt Group number you want to program (1-30).

8. Press

­. The display shows Member DNs:.

9. Press

Ô until the display shows If busy:.

10. Press

CHANGE to set the mode: BusyTone, Overflow,

Queue.

11. Press

¨ to exit or Ô to continue programming.

Programming the queue time-out

This setting allows you to program the number of seconds a call remains in the Hunt Group queue before it is routed to the overflow position.

1. Place the programming overlay on any M7310 or M7324 telephone.

2. Press

Ä¥¥ÛßßÜÝÝ (CONFIG).

The display shows

Password:.

3. Press

ÛÜßÝß (ADMIN). The display shows

Terminals&Sets.

4. Press

Ô until the display shows System prgrming.

5. Press

­. The display shows Hunt groups.

6. Press

­. The display shows Show group.

7. Enter the Hunt Group number you want to program (1-30).

8. Press

­. The display shows Member DNs:.

9. Press

Ô until the display shows Q Timeout:.

10. Press

CHANGE to set the queue time-out: 15, 30, 45, 60,

120, 180.

11. Press

¨ to exit or Ô to continue programming.

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Programming the overflow set

This setting allows you to program the overflow set to which the Hunt Group calls are to be routed. Unless the overflow position is a Hunt Group set, the call ceases to be a Hunt Group call. If the overflow set is a Hunt Group set, the call is treated as a new call and goes to the bottom of the queue.

The overflow set can be a set DN number associated with a voice mailbox.

1. Place the programming overlay on any M7310 or M7324 telephone.

2. Press

Ä¥¥ÛßßÜÝÝ (CONFIG).

The display shows

Password:.

3. Press

ÛÜßÝß (ADMIN). The display shows

Terminals&Sets.

4. Press

Ô until the display shows System prgrming.

5. Press

­. The display shows Hunt groups.

6. Press

­. The display shows Show group.

7. Enter the Hunt Group number you want to program (1-30).

8. Press

­. The display shows Member DNs:.

9. Press

Ô. The display shows Overflow:.

10. Press

CHANGE to change the overflow position.

11. Enter the new overflow position.

12. Press

¨ to exit or Ô to continue programming.

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Programming Hunt Groups / 143

Setting the name

This setting allows you to program the Hunt Group name, such as SERVICE or SALES. The name can be up to seven characters in length.

1. Place the programming overlay on any M7310 or M7324 telephone.

2. Press

Ä¥¥ÛßßÜÝÝ (CONFIG).

The display shows

Password:.

3. Press

ÛÜßÝß (ADMIN). The display shows

Terminals&Sets.

4. Press

Ô until the display shows System prgrming.

5. Press

­. The display shows Hunt groups.

6. Press

­. The display shows Show group.

7. Enter the Hunt Group number you want to program (1-30).

8. Press

­. The display shows Member DNs:.

9. Press

Ô. The display shows Name:.

10. Press

CHANGE.

11. Using the dialpad, enter the name of the Hunt Group.

12. Press

Ô to store the name.

13. Press

¨ to exit or Ô to continue programming.

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144 / Programming Hunt Groups

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

Telephone features

Installing Norstar telephones

If you are connecting a Norstar telephone for the first time, refer to the following illustrations as a guide.

Installing a Norstar telephone

Connect to jack wired from distribution block

Connect to receiver

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146 / Telephone features

Mounting a Norstar telephone on the wall

1 2

3

5

4

6

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

Telephone features / 147

Naming a telephone or a line

You can assign names to identify external lines, target lines, and your co-workers’ telephones. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number of the caller. Step-by-step instructions for adding or changing the

name of a telephone or a line are in “Changing the name of a telephone” on page 18.

Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols.

Tip -

You can give the same name to two or more telephones, or to a telephone and a line in your system. To avoid confusion, avoid such duplication. Use initials, abbreviations, or even nicknames to give each telephone a unique name.

If automatic telephone relocation is turned on, the name and internal number of a telephone are saved if the telephone is moved within your system.

Moving telephones

You may be required by law to report any telephone moves to your local telecommunications carrier or 911 service provider. For further details, consult your local carrier, your local 911 service provider, and/or your local telecommunications service provider.

If automatic telephone relocation is enabled in programming by your installer or customer service representative, you can move your telephone from one Norstar jack to another without losing any of its custom programming.

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148 / Telephone features

Stopping calls from ringing at your telephone using

Do Not Disturb (DND)

Ä¡Þ

Stopping calls

Press

Ä¡Þ to stop calls from ringing at your telephone.

Only priority calls ring at your telephone. A line button flashes when you receive a call, but the call does not ring.

Refusing to answer a call

While you are on a call, you can refuse to answer a second call

(including a priority call).

Press

Ä¡Þ while your telephone is ringing.

Canceling Do Not Disturb

Ä£¡Þ

Press

Ä£¡Þ.

Displays

Allow calls

Your telephone receives calls normally.

Using Do Not Disturb

Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call may be answered by that person. (The

Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.)

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Telephone features / 149

Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls.

Tip -

Norstar sets that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature.

Hunt Group calls arriving while a set is in Do Not Disturb mode are routed to the next member in the Hunt Group.

For more information on Hunt Groups see “Programming

Hunt Groups” on page 133.

Using Background Music

Ä¡ß

Listen to music through your telephone speaker by pressing

Ä¡ß.

Your installer or service representative makes this feature available to all telephones in programming. You need to supply a music source, such as a radio, and have it attached to your ICS.

In accordance with U.S. copyright law, a license may be required from the American Society of

Composers, Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunication system.

Northern Telecom Inc. hereby disclaims any liability arising out of the failure to obtain such a license.

Turning Background Music off

The music stops automatically if you make or answer a call or if you press

Ä£¡ß.

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150 / Telephone features

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

ISDN PRI and BRI

Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system.

By using Primary Rate Interface (PRI) or Basic Rate Interface

(BRI), your ISDN service allows for faster transmission speeds and the addition of a variety of powerful business applications, including remote LAN access, videoconferencing, file transfer and Internet access.

Your installer configures your ISDN services and terminal equipment.

ISDN PRI

PRI is economical because separate analog trunks and data circuits are not needed for Direct Inward Dialing (DID), Direct

Outward Dialing (DOD) and data transfer.

With PRI there is greater flexibility because B channels can be dynamically reconfigured to accommodate changes in traffic

with the Call by Call feature. For more information see “Call by Call service selection for PRI” on page 154.

PRI offers fast information access because channel usage is optimized to allow you the full benefit of available bandwidth and real-time connectivity.

PRI lines are configured as DID lines. Incoming calls on a PRI line can appear on a DID button or on an intercom button depending on how your Norstar set has been configured.

Outgoing calls are made from the intercom buttons.

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152 / ISDN PRI and BRI

PRI lines can be accessed from all devices such as Norstar sets,

ISDN sets, and wireless sets.

ISDN PRI features

Selected ISDN network features can be used from a Norstar telephone. Your central office switch (ISDN network) determines which features are available to you.

Network Name Display for PRI

Your Norstar system displays the name of an incoming call when it is available from the service provider. Name information can be displayed on a Norstar set but not on an

ISDN terminal. If the Calling Party Name has the status of

“private” it may be displayed as “Private name”. If the Calling

Party Name is unavailable it may be displayed as “Unknown name”.

Your Norstar system displays the name of the called party on an outgoing call, when it is provided by your service provider.

Your Norstar system sends the Business Name concatenated with the set name on an outgoing call but only after the

Business Name has been programmed.

The available features include:

• Receiving Connected Name

• Receiving Calling Name

• Receiving Redirected Name

• Sending Connected Name

• Sending Calling Party Name

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ISDN PRI and BRI / 153

Consult your customer service representative to determine which of these features is compatible with your service provider.

Name and number blocking for PRI

When activated,

Ä¡Úá allows you to block the outgoing name and/or number on a per-call basis. Name and number blocking can be used with a Norstar set but not with an ISDN terminal.

Consult your customer service representative to determine whether or not this feature is compatible with your provider.

Emergency 911 Dialing

Modular ICS 4.0 with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched

Telephone Network. State and local requirements for support of Emergency 911 Dialing service by Customer Premises

Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations.

If transmission of internal extension numbers is not required or desired, then it is recommended that the System Coordinator maintain a site map or location directory that allows emergency personnel to rapidly locate a Norstar set given its

DID number. This list should be kept up to date and readily available, and can be included in the Programming Record.

2-way DID

With PRI the same lines can be used for receiving direct inward dialing (DID) and for making direct outward dialing

(DOD) calls.

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154 / ISDN PRI and BRI

The dialing plan configured by your customer service representative determines how calls are routed.

Consult your customer service representative to determine whether or not this feature is compatible with your service provider.

Call by Call service selection for PRI

PRI lines can be dynamically allocated to different service types with the Call by Call feature. PRI lines do not have to be pre-allocated to a given service type.

Call types that may be available, depending on your service provider are:

Public

Public calls connect your Norstar set with a Central Office

(CO). DID and DOD calls are supported.

Private

Private calls connect your Norstar set with a Virtual Private

Network. DID and DOD calls are supported. A private dialing plan may be used.

Tie

Tie lines are private incoming and outgoing lines that connect

Private Branch Exchanges (PBX) such as Norstar.

FX (Foreign Exchange)

FX calls connect your Norstar set to a remote CO. It provides the equivalent of local service at the distant exchange.

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Outwats

Outwats is for outgoing calls. This allows you to originate calls to telephones in a specific geographical area called a zone or band. Typically a flat monthly fee is charged for this service.

Inwats

Inwats is a type of long distance service which allows you to receive calls originating within specified areas without a charge to the caller. A toll-free number is assigned to allow for reversed billing.

Consult your customer service representative to determine whether or not this feature is compatible with your provider.

Dialing Plan and PRI

The Dialing Plan supports PRI connectivity to public and private networks. The dialing plan is a collection of features responsible for processing and routing incoming and outgoing calls. All PRI calls must go through a dialing plan.

The Dialing Plan

• allows incoming calls to be routed to sets based on service type and digits received

• allows Enbloc dialing by buffering user-dialed digits until a complete DN has been dialed

• provides the ability to map user-dialed digits to a service type on a Call by Call basis

• allows long distance carrier selection via user-dialed

Carrier Access Codes

Consult your customer service representative to determine how your dialing plan is configured.

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ISDN BRI

Modular ICS 4.0 supports a maximum of 30 ISDN sets on the system.

The following ISDN services are supported:

• incoming calls

• outgoing calls

• Calling Line Identification Presentation

• Sub-addressing

• bearer capabilities

• teleservices

The Call Forward All Calls feature can be used from ISDN terminals connected to Modular ICS.

Note: Norstar sets can accept voice calls only. Video and data calls do not alert at a Norstar set.

Although an ISDN S-loop or LT-loop can support up to eight devices, the loop has a limit of two B-channels. If both Bchannels are in use, other devices on that loop cannot make or receive calls until a B-channel is available, or until both Bchannels are available in the case of a video terminal. Thus, the number of terminals installed must take into account whether you require dedicated access for the terminals on that loop.

Note: Norstar set features, other than Transfer and Call

Forward All Calls, are not available to ISDN terminals.

In addition, you cannot retrieve a parked call, or reach a Direct-Dial set by using the Direct-Dial digit from an

ISDN terminal.

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Line access from an ISDN terminal

ISDN terminals do not have line keys or intercom keys as do

Norstar telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature.

ISDN BRI features

Selected ISDN network features can be used from a Norstar telephone. Your central office switch (ISDN network) determines which features are available to you.

Network Name Display for BRI

Your Norstar system displays the name of an incoming call when it is available from the service provider. Name information can be displayed on a Norstar set but not on an

ISDN terminal. If the Calling Party Name has the status of

“private” it may be displayed as “Private name”. If the Calling

Party Name is unavailable it may be displayed as “Unknown name”.

Your Norstar system displays the name of the called party on an outgoing call, when it is provided by your service provider.

As with PRI, your Norstar system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed.

The available features include:

• Receiving Connected Name

• Receiving Calling Name

• Receiving Redirected Name

• Sending Connected Name

• Sending Calling Party Name

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Consult your customer service representative to determine whether or not this feature is compatible with your service provider.

Name and number blocking for BRI

When activated,

Ä¡Úá

allows you to block the outgoing name and/or number on a per-call basis. Name and number blocking can be used with a Norstar set but not with an ISDN terminal.

Consult your customer service representative to determine whether or not this feature is compatible with your service provider.

Service provider features

Consult your customer service representative to determine if the new ISDN features are supported with your service provider.

Call Forward

Call Forward allows you to forward your calls to an external telephone number.

1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by lifting the handset (if an

ISDN line is your prime line).

2. Consult your service provider for the appropriate feature code to enter on your dial pad. Listen for three tones followed by dial tone.

3. Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call

Forward feature.

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Canceling Call Forward

1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by lifting the handset (if an

ISDN line is your prime line).

2. Consult your service provider for the appropriate feature code to enter on your dial pad. Listen for a series of tones.

3. Press

¨.

Calling the number your calls are forwarded to

1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by lifting the handset (if an

ISDN line is your prime line).

2. Consult your service provider for the appropriate feature code to enter on your dial pad.

Automatic Call Back

If you call a number and it is busy, enter the appropriate feature code designated by your service provider to receive a distinctive ring at your set when the line becomes available for calls.

Automatic Recall

Automatic Recall allows you to automatically dial the number of the last call you received. You may not see the number on the display if the information is not available from your service provider, or you do not have Caller ID as part of your

ISDN service.

Consult your service provider for the appropriate feature code to enter on your dial pad.

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ISDN BRI terminals

Your Modular ICS allows connection of eight Basic Rate

Access loops (four 2B+D channels) that can be used for fully digital connections to ISDN networks and devices. Loops are connections between the ICS and devices or between the ICS and the network.

Each loop provides two separate B-channels that can be used to make two simultaneous voice or data calls, or one data call and one voice call.

ISDN applications for BRI and PRI

ISDN terminal equipment delivers a wide range of powerful business applications:

Videoconferencing and video telephony

Video conferencing offers instant visual and audio contact between distant parties using either studio-based or desktop

ISDN terminals.

Desktop conferencing

ISDN allows computer users in distant locations to share and edit any image, data or text file on their own computer screens while they discuss the information.

File transfer

The ISDN network allows you to transfer files containing data, text, images, data, or audio clips, faster and cheaper than with a conventional modem.

Telecommuting

Convenient retrieval, processing and storage of files is possible for the employee working at home by using ISDN lines to give high-speed access to information resources at the office.

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Group 4 fax

ISDN fax applications save money by increasing both transmission speed and the quality of resolution.

Remote LAN access

ISDN provides an affordable and fast means for employees at remote sites (at home or branch offices) to access local area networks (LANs).

Leased line backup

Essential backup for leased lines can be provided using ISDN as required, rather than duplicating costly permanent leased lines.

LAN to LAN bridging

Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges incurred only when information is actually transmitted.

Internet and database access

The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases.

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Using System features

Using alternate or scheduled services

There are three types of Services to make your Norstar system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routing service.

Each of the three services, and the six schedules available to each service, are customized for you by your installer or customer service representative. They program which telephone is used to turn Services on and off, and display what

Services are in use. This is called the control telephone.

Preventing certain calls from being made

Restriction service prevents a user from making certain kinds of calls from a telephone or from lines that are available at the telephone. The restrictions are programmed by your installer or customer service representative.

Making additional telephones ring

Ringing service makes additional telephones ring for incoming calls on external lines. For instance, all incoming external calls can ring at a security guard’s telephone during the night, or calls to one attendant can ring at another attendant’s telephone during lunch. It does not suppress your normal ringing assignment.

Changing the lines used by outgoing calls

Routing service allows you to assign alternate routes to calls.

In this way you can take advantage of lower costs available on particular routes on certain days and at certain times. Both the regular and alternate routes are programmed by your installer or customer service representative.

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Turning Services on and off

The master control for how different services and their schedules are used by your system is in programming. There are three settings: Manual, Automatic and Off.

• Manual allows you to turn the service on and off at any time from a control telephone using a feature code.

• Automatic allows you to use the preassigned stop and start time for a service. You are able to start and stop the service by entering the appropriate feature code at a control telephone. If you select this setting, you use the start and stop times programmed by your installer or customer service representative.

• Off prevents the service from being activated.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

Ô twice.

4. Press

­ at Services.

5. Press

Ô until you see the Service you want to program.

6. Press

­ and Ô until you see the schedule you want to program.

7. Press

­ and use CHANGE to select the setting that works best for your office:

Off, Manual or Automatic.

Each schedule can have its own configuration of a Service which works independently of automatic start and stop times.

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For example, there may be a version of Restriction service called Night Schedule that prevents anyone from making long distance calls. But calling it Night Schedule does not mean it can only be used with a schedule. You can turn the Night

Schedule for Restriction Service on or off as needed any time of the day or night. If you decide to run a service on a schedule, the system uses the start and stop times used for that schedule.

An example of how to turn on a Service manually

You may have Ringing service (your night service) set up to run according to the Night Schedule. You may decide you want that ringing arrangement to come into effect only when it is turned on and off manually.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

Ô twice.

4. Press

­ at Services. The display reads

Ringing Serviceö.

5. Press

­. The display reads Sched:Nightö.

6. Press

­ and use CHANGE to set the Service to

Manual.

Night Schedule for Ringing Service no longer follows the schedule but can be turned on and off by using the feature code

and selecting Night Ringing. See “Turning Services on and off using feature codes” on page 166.

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Turning Services on and off using feature codes

The master control for services is in programming. See

“Turning Services on and off” on page 164. Day-to-day use of

Services is controlled using the following feature codes.

Ä¡àÚ

Turns on Ringing service. When used at the direct-dial telephone, it activates the alternate direct-dial telephone (extra-dial telephone).

Ä£¡àÚ

Turns off Ringing service.

Ä¡àÛ

Turns on Restriction service.

Ä£¡àÛ

Turns off Restriction service.

Ä¡àÜ

Turns on Routing service.

Ä£¡àÜ

Turns off Routing service.

To turn a Service on:

1. Enter the appropriate feature code from a control telephone.

2. For Restriction and Routing service you have to enter the

System Coordinator or Basic password.

3. Press

NEXT to move through the schedules until the display shows the version of the service you want to be turned on.

4. Press

OK to select the setting, or press QUIT to exit the feature without making any changes.

To turn a Service off:

1. Enter the appropriate feature code from a control telephone.

2. For Restriction and Routing service you have to enter the

System Coordinator or Basic password.

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Do not confuse activating Normal service with canceling a Service.

Setting a Service to Normal is not the same as canceling a Service using a feature code. If you set the Service to Normal, the normal version of a

Service overrides any automatic schedule and remains in effect until you manually cancel it. If you cancel the Service, you return to the automatic schedule.

Viewing the active Services from a two-line display telephone

When a Service is active, the control telephone display reads

Services ON.

1. Press

LIST. The display shows the first active Service and the schedule that is in use.

2. If there are several active Services, press

NEXT to see them all.

3. Press

EXIT to exit the feature.

Viewing the active Services from a one-line display telephone

1. Press

Ä¡àâ. The display shows the first active Service.

2. Press

£ to move through the active schedule.

3. Press

¨ to exit.

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Displays

<Sched> Restr'n

EXIT NEXT

<Sched> Restr'n

QUIT OK NEXT

<Sched> Ringing

EXIT

<Sched> Ringing

QUIT OK NEXT

<Sched> Routing

EXIT

NEXT

NEXT

<Sched> Routing

QUIT OK NEXT

<Sched> until *

QUIT OK NEXT

No services ON

You are viewing the active Services. Press

£

or

NEXT to see the other active Services.

Press

¨

or

EXIT

to quit.

The name of the current Restriction service schedule is displayed. Press

£

or

NEXT to see the other Ringing service schedules.

Press

ú

or

OK to select the desired schedule.

You are viewing the active Services. Press

£

or

NEXT to see the other active Services.

Press

¨

or

EXIT

to quit.

The name of the current Ringing service schedule is displayed. Press

£

or

NEXT to see the other Ringing service schedules.

Press

ú

or

OK to select the desired schedule.

You are viewing the active Services. Press

£

or

NEXT to see the other active Services.

Press

¨

or

EXIT

to quit.

The name of the current Routing service schedule is displayed. Press

£

or

NEXT to see the other Routing service schedules.

Press

ú

or

OK to select the desired schedule.

Press

ú

or

OK

to select this schedule,

£

or

NEXT

to see the next available schedule, or

¨

or

QUIT

to exit. If you select this schedule, it is in effect until the next automatic schedule takes effect.

You have entered the Show Services feature code and there is no active Service.

Services ON

LIST

There is a Service active in your system.

Press

¥

or

LIST

to view the active Services.

For other displays, see “Common feature displays” on page 201.

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Services that have been turned on automatically are indicated by an asterisk (*) before the name on the display. You can neither manually activate nor cancel scheduled services, although you can override them by manually turning on another schedule.

The control telephone can override Services that are turned on and off according to a schedule at any time by entering a

Services feature code, and selecting a different schedule. This override remains in effect until it is canceled. If you select a schedule with an asterisk (*), the next automatic service schedule comes into effect at the programmed time.

Direct-dial calls to a direct-dial telephone ring at the extra-dial telephone (the extra-dial telephone is designated by your installer or customer service representative) only when you enter the Ringing service feature code (

Ä¡àÚ) at that direct-dial telephone. Note that only the extra-dial telephone is activated, not the actual Ringing service (unless that direct-dial telephone is a control telephone).

Tip -

Norstar provides six service schedules named

Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6.

Your installer or customer service representative can change these names to suit your business.

Using passwords

Your passwords prevent unauthorized or unintentional changes to your Norstar system. To keep your telephone service secure, distribute the password only to selected personnel or make use of the basic password described below.

Record your password in a secure place and change it periodically.

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If you forget the administration or basic passwords, you cannot do any programming. Call your customer service representative to assign a new password.

The password is a one to six-digit number. It is advised to make your password at least six digits long for security reasons. If you press

CHANGE but do not enter a new password, the existing password is erased. Anyone can then access programming without a password.

The default System Coordinator password is

ë÷éö, which is the same as

ÛÜßÝß.

One password cannot be a subset of another one. For example, you cannot have 123 and 12345.

Using a Basic password

In addition to a System Coordinator password, there is a Basic password. This allows you to delegate some of the duties of being a system coordinator to someone else without allowing access to sensitive programming.

The default Basic password is

õêé‚ or

ÛÛàÝÛ.

You can enter the Basic password after the following feature codes:

Ä¥¥ èêäå (User Preferences)

Ä ¥¥æé÷ä (to change the system time and date)

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Because the Basic password can be used to change the time, you should give it out with care and change it when necessary

(for example, when an employee leaves the company). If restrictions, routing or other services operate on a schedule, changing the time can allow someone to bypass the programming.

Registration password

The Registration password is used to control the registration of

Companion portables to the Norstar system. See the MICS-XC

Norstar-Companion System Coordinator Guide for more information.

Changing passwords

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

Ô four times.

4. Press

­ at Passwords.

5. Press

Ô until you see Progrming pswds ö.

6. Press

­.

7. Press

Ô until you see the name of the password you want to change.

8. Use

­, CHANGE and the dial pad to enter the new password. Press

OK to accept the new password.

You cannot erase or eliminate the ability to program passwords.

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Clearing a Call Log password

If an individual has forgotten their Call Log password, you can clear it in programming. The individual can then enter a new password from his or her telephone.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

Ô four times.

4. Press

­ at Passwords.

5. Press

Ô until the display reads Call log pswds.

6. Press

­ and enter the internal telephone number of the telephone where you want to clear the Call Log password.

7. Press

­, then press CLR to clear the password.

Using special telephones

Direct-dial

You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendant’s desk. You can have up to five direct-dial telephones for your Norstar system. It is usually the prime telephone or the central answering position (CAP).

The direct-dial telephone can send up to 30 messages and can invoke Services to activate the extra-dial telephone.

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You cannot forward calls to a direct-dial telephone that is

outside your Norstar system. See “Making changes to Call

Forward No Answer” on page 21.

Note: ISDN terminals cannot use the Direct-Dial digit to reach a Direct-Dial set.

Changing the direct-dial telephone assignments

Your installer or customer service representative sets up the direct-dial telephone.

You can change which direct-dial telephone a telephone is assigned to, or assign it no direct-dial telephone.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ at Terminals&Sets.

4. Enter the internal number of the telephone you want to program and press

­. The display reads

Capabilities.

5. Press

­.

6. Press

Ô until the display reads D-Dial.

7. Press

CHANGE to select Set1, Set2, Set3, Set4, Set5 or

None.

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Any number of telephones can be assigned to call the direct-dial telephone.

Tip -

The digit you dial in order to get the direct-dial telephone to ring can be programmed by your installer or customer service representative.

The Norstar system cannot verify that the number you assign as an external direct-dial telephone is valid. Check the number before assigning it as a direct-dial telephone, and call the direct-dial telephone after you’ve assigned it in order to test it.

Hotline

A hotline telephone calls a preset internal or external telephone number when you pick up the receiver (or press

©).

Tip -

Label the telephone to inform anyone using it that

Hotline is active.

Bypassing a Hotline

Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick up the receiver or press

© on a hotline telephone. See the

Telephone Feature Card

or see

“Changing how you dial your calls” on page 55.

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Making a telephone a hotline telephone

You can set up a telephone as a hotline.

Tip -

A Hunt Group set DN can be specified as a Hotline telephone. For more information on Hunt Groups see

“Programming Hunt Groups” on page 133.

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ at Terminals&Sets.

4. Enter the internal number of the telephone you want to program and press

­. The display reads

Capabilities.

5. Press

­.

6. Press

Ô until the display reads Hotline.

7. Press

CHANGE to select the type of call the hotline makes:

None, Intrnl, or Extrnl.

Internl assigns an internal number.

External assigns an external number. If you select an external number, you can select the line on which the call is made: the prime line, an external line, a line in a line pool, or a line selected by the routing table. If you select a line pool, you must specify the line pool access code. If you select the routing table, the number dialed is treated as a destination code and is routed according to the routing tables.

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A telephone’s prime line, line pool access codes, and access to a line pool can be programmed by your installer or customer service representative.

Control telephone

The control telephone allows you to place the telephones and external lines for which it has responsibility into and out of

service schedules. See “Using alternate or scheduled services” on page 163.

Using Set lock

Set lock limits the ways in which you can customize your telephone. There are three levels of Set Lock: Full, Partial, and

None. None allows you to access all features on your telephone.

Partial prevents:

• programming autodial buttons

• programming user speed dial numbers

• programming feature buttons

• moving line buttons

• changing the display language

• changing dialing modes

(Automatic Dial, Pre-Dial, and

Standard Dial)

• using Voice Call Deny

• saving a number with Saved

Number Redial

Full, in addition to the restrictions outlined for Partial lock, prevents:

• changing Background Music

• changing Privacy

• changing Do Not Disturb

• using Ring Again

• using Call Forward all calls

• using Send Message

• using Trunk Answer

• activating Services

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Changing Set Lock programming for a telephone

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ at Terminals&Sets and enter the internal number of the telephone you want to program.

4. Press

­.

5. Press

Ô until the display reads Restrictions.

6. Press

­ twice.

7. Press

Ô until the display reads Set lock.

8. Use

CHANGE to select one of the three options: None,

Partial and Full.

Using an auxiliary ringer

An auxiliary ringer is a separate device that has to be connected to Norstar.

Turning the auxiliary ringer for a telephone on or off

You need the programming template found at the front of this

guide. See “Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ at Terminals&Sets.

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4. Enter the internal number of the telephone you want to program and press

­. The display reads

Capabilities.

5. Press

­.

6. Press

Ô until the display reads Aux. ringer.

7. Use

CHANGE to select Y (Yes) or N (No).

Your installer or customer service representative can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service.

Using Host System dialing signals

You can access host systems, such as private branch exchanges (PBX) from Norstar by using host system signaling features (known as end-to-end signaling). These features either send a special signal to the host system or allow you to program delays required by host systems in external autodial or speed dial sequences.

Link

ÄàÚ

If your Norstar system is connected to a private branch exchange (PBX), you can use a Link signal to access special features. On some telephones, Link is called FLASH.

The Link signal can be included as part of a longer stored sequence on an external autodial button or in a speed dial code.

The Link symbol (

Û) uses two of the 24 spaces in a dialing sequence.

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Preventing a telephone from using Link

Link can be restricted at individual telephones. You need the programming template found at the front of this guide. See

“Getting started with Norstar” on page 1 for more

information.

1. Press

Ä¥¥ÛßßÜÝÝ.

2. Press

ÛÜßÝß (the default System Coordinator password).

3. Press

­ and enter the internal number of the telephone you want to program.

4. Press

­.

5. Press

Ô three times. The display reads

Restrictions.

6. Press

­ twice.

7. Press

Ô three times. The display reads Allow link:.

8. Press

CHANGE to choose Y (Yes) or N (No).

Tip -

If your Norstar system is connected to a private branch exchange (PBX), program Link onto a memory button for one-touch access.

Pause

Äà¡

The Pause feature enters a 1.5 second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems.

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You can program more than one pause in an external autodial or speed dial sequence.

The Pause symbol (

Ý) uses one of the 24 spaces in a dialing sequence.

For pulse dialing,

¥ inserts a 1.5 second pause into the dialing sequence.

Long Tones

Ä¡â¡

The Long Tones feature allows you to control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds.

1. While on a call, press

Ä¡â¡.

2. Press the dial pad buttons to produce the appropriate tones.

Each tone sounds for as long as you hold down the button.

Long tones can be used on any call except a conference call.

You can use internal lines of the Norstar system to activate a device connected to an analog terminal adapter (ATA) in another area of your office, or external lines to access devices outside the Norstar system.

Displays

Long Tones:

At the appropriate time, press any dial pad button. Hold each button down for as long as necessary. Press

Ä

or

ú to cancel Long Tones.

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Using System features / 181

Programmed Release

Ä¥¡á

The Programmed Release feature performs same function as

¨ in a programmed dialing sequence. When the system encounters Programmed Release in a dialing sequence, it stops dialing and hangs up the call.

The Programmed Release symbol (

Þ) takes up two of the 24 spaces in a programmed dialing sequence.

The system ignores any digits or commands that follow a

Programmed Release in a programmed dialing sequence.

Run/Stop

Ä¥á

Run/Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing. This may be necessary when you are connecting to a PBX or similar host system.

For example, you can call a company with an automated attendant that instructs you to dial the internal number you need. You can program the company number, a Run/Stop, then the internal number on one external autodial button. Press the autodial button once to dial the company number. When you hear the automated attendant, press the autodial button again to dial the internal number.

The Run/Stop symbol (

ß) uses one of the 24 spaces in an autodial or speed dial sequence.

You can include up to three Run/Stop commands in a dialing string. The system ignores a fourth Run/Stop, and any digits or commands that follow it in a programmed dialing sequence.

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182 / Using System features

Wait for Dial Tone

Ä¡âÝ

Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial.

This is useful if you must dial a remote system and then wait for dial tone from that system before dialing the rest of your number.

The Wait for Dial Tone symbol (

à) uses two of the 24 spaces in an autodial or speed dial sequence.

Displays

Invalid code

You have entered a code that can be used only in a programmed autodial or speed dial sequence, not on a call you dial directly.

Programmed Release and Run/Stop are for use in programmed dialing sequences only.

Using pulse dialing for a call

If your external telephone lines use pulse dialing, you can temporarily switch to tone dialing by pressing

£ after selecting the line. Tone dialing allows your Norstar telephone communicate with devices and services that respond to tone signals, such as automatic switchboards, and fax or answering machines.

Using your Norstar system from an external location

You can use the lines and some of the features of a Norstar system from outside the system. You can do this over the public telephone network when you are away from the office, or you can call from another system, over a private network.

An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to the European office. Your

Norstar system has a leased line to Europe with reduced

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Using System features / 183 transatlantic charges. You provide the sales representative with a Class of Service password that gives access to the transatlantic line. The sales representative can then telephone into the Norstar system from a hotel, enter their Class of

Service password, and use the leased transatlantic line to make calls.

Remote users can access Norstar lines, line pools, the page feature, and remote administration (if enabled through

Software Keys). The exact facilities available to you through remote access vary depending on how your installer or customer service representative set up your system.

Tip -

If the loop start line used for remote access is not supervised, auto-answer does not function and the caller hears ringing instead of a stuttered tone or the system dial tone.

Controlling access to your Norstar system

It is important to maintain the security of your Norstar system by limiting access to authorized users and limiting those users to the features they need.

Remote users can make long distance calls.

Remember that a remote user can make long distance calls that are charged to your company and can make page announcements in your office.

Direct inward system access (DISA)

Control access to your Norstar system with direct inward system access (DISA). Access to your Norstar system from the public telephone network should always be controlled with

DISA. If your installer or customer service representative programs the line used for remote access to answer a call automatically and wait for a DISA internal number, callers

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184 / Using System features hear a stuttered dial tone and must enter a Class of Service password before they are allowed into the system.

Class of Service (COS)

To control the level of telephone service a remote user can access, your installer can assign a remote filter and remote package to the line used for remote access. The remote filter restricts the numbers that can be dialed on the line, and the remote package restricts the use of line pools and the page feature. To change the restrictions for the line, the user can enter their Class of Service (COS) password when the system answers with DISA, or can dial the DISA internal number and enter their Class of Service password.

Maintaining security

To maintain the security of your system, the following practices are recommended:

• Warn anyone to whom you give the remote access number, to keep it confidential.

• Change Class of Service passwords often.

• Warn anyone to whom you give a Class of Service password, to remember it and not to write it down.

• Remove the Class of Service password of anyone who leaves your company.

Accessing Norstar remotely over the public network

1. Dial the Norstar system’s remote access number.

2. When you hear a stuttered dial tone, enter your COS password.

3. Wait for the system dial tone.

To use the system remotely, you must use a telephone with tone dialing to call the system.

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Using System features / 185

Remote access is possible only on lines that your installer or customer service representative programs to auto-answer calls.

To use features on a remote Norstar system, press

¥ followed by the feature code. Even if you are calling from a Norstar system, press

¥ instead of Ä.

In certain situations, you may experience lower volume levels when using Norstar remotely.

Tones

You may hear some of the following tones while accessing

Norstar remotely.

Tone

Busy tone

What it means

Dialed a busy line pool access code. You hear system dial tone again after 5 seconds.

You may use the Norstar remotely.

Norstar system dial tone

Fast busy tone You have done one of the following

• Entered an incorrect COS password. Your call is disconnected after five seconds.

• Taken too long while entering a COS password. Your call is disconnected after five seconds.

• Tried to use a line pool or feature not permitted by your Class of Service. You hear system dial tone again after five seconds.

• Dialed a number in the Norstar system which does not exist. Your call is disconnected after five seconds.

Enter your COS password.

Stuttered dial tone

Using Class of Service (COS) passwords

Class of Service passwords permit controlled access to a system’s resources both by internal and remote users. When you enter a Class of Service password at a telephone, the restriction filters associated with your Class of Service

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186 / Using System features password apply, rather than the normal restriction filters.

Similarly, when a remote user enters a Class of Service password on an incoming auto-answer line, the restriction filters and remote package associated with their Class of

Service password apply, rather than the normal restriction filters and remote package. COS passwords are programmed by either your customer service representative or installer.

Users should memorize their COS passwords instead of writing them down. Employees’ COS passwords should be deleted when they leave the company. Typically, each user has a separate password. Several users can share a password or one user can have several passwords.

Changing your Class of Service

Äß¡

You must enter a Class of Service password each time you want to make a call that is normally restricted on a line or telephone.

To change the restriction filters on a line or telephone:

1. Press

Äß¡.

2. Enter your six-digit COS password.

COS passwords allow you to define individual passwords and determine the restriction filters, and remote package associated with each.

Tip -

If you use your Norstar system from outside the office, you may have to enter a Class of Service password

to gain access to the system. See “Using your Norstar system from an external location” on page 182.

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Displays

Invalid Password

Using System features / 187

(Blank display) Enter your password. It is not shown on the display.

You have entered a password that is not programmed into your system.

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188 / Using System features

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

General System features

The following features are available for the entire Norstar system.

Set profile

Set profile allows you to view but not change the programming settings for each Norstar set. You can access Set

Profile from any M7310 or M7324 telephone, even while you are on a call.

1. Press

Ä¥¥êäæ.

2. Enter the internal number of the telephone whose programming you want to review.

3. Use

BACK, SHOW and NEXT to navigate through the settings.

Line profile

Line profile allows you to view but not change the programming settings for each Norstar line. You can access

Line Profile from any M7310 or M7324 telephone, even while you are on a call.

1. Press

Ä¥¥ñéöä.

2. Enter the number of the line whose programming you want to review.

3. Use

BACK, SHOW and NEXT to navigate through the settings.

Pulse or tone dialing

If your external lines use pulse dialing, you can switch temporarily to tone dialing to communicate with devices such as answering machines, to access the features that PBX systems may offer, or to use another Norstar system remotely.

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190 / General System features

Press

£ while on an active line. Once you hang up, your telephone returns to pulse dialing.

Disconnect supervision

When Disconnect Supervision is assigned to a line, the Norstar system monitors it to detect if an external caller hangs up. This allows the system to release the line for other uses. Your installer or customer service representative assigns disconnect supervision.

Hunt Groups

Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar sets that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. For more information on Hunt Groups see

“Programming Hunt Groups” on page 133.

Internal numbers

Each telephone in the Norstar system has its own internal number. The length of internal numbers in your system can be from two to seven digits on a non-expanded system, and three to seven digits on an expanded system. All numbers in your system are the same length. Your installer or customer service representative sets the length of internal numbers (called the

DN length). The default DN length is three.

To find out your internal number, use the Button Inquiry feature (

Ä¥â) on an intercom button. On the

M7100 telephone, Button Inquiry shows your internal number followed by the function assigned to your single-memory button.

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General System features / 191

Line assignment

Any of the lines in your system can be assigned to any of your telephones. Your installer or customer service representative assigns lines to telephones in Configuration programming.

Lines can be assigned to appear only, appear and ring, or to ring only.

Usually, only the lines that are appropriate for a particular person appear at that person’s telephone. When a line is assigned to a telephone it is automatically given a line button on that telephone, if a button is available. The M7100 telephone has no line buttons for its lines.

Calls on lines that ring but do not appear at a telephone are presented at an intercom button.

You may be able to answer a call on a line that does not appear or ring at your telephone. To pick up such a call, use Call

Pickup, Call Park, or Trunk Answer.

A telephone may have buttons assigned for lines 001 to 003, but have only lines 001 and 002 programmed to ring as well.

An incoming call on any of the three lines causes a line button indicator to flash, and the telephone can be used to answer the call. This is especially useful for people who monitor other telephone lines, but want only their own lines to ring.

Target line

A target line is used to route a call directly to a particular telephone or group of telephones. Target lines are used only for incoming calls. A single incoming line may provide connections to several different target lines. This allows each

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192 / General System features person or department in the office to have their own number without having a separate external line for each number.

Tip -

The maximum number of target lines available in the fully expanded XC system is 192, and 128 on a DR 3.0 system.

Line pools

A line pool allows each telephone access to external lines from a group (or pool) of external lines. You can access such lines by pressing an intercom button and entering a line pool access code or by pressing a memory button programmed with the line pool feature code and a line pool access code.

Overflow call routing

If a call comes in for a target line that is busy, Norstar routes the call to the prime telephone for that target line. If there is no prime telephone assigned to the target line or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used.

Overflow routing for incoming calls is used with the Routing

Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in normal service.

Tips -

When you make a call and the programmed route is busy, you hear the expensive route warning tone and see a display indicating that an expensive route is being used. To avoid using the normal, expensive route, release your call.

Because overflow routing directs calls using different line pools, a call may be affected by different line filters when it is handled by overflow routing.

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General System features / 193

M7100 telephone

Because the M7100 telephone does not have line buttons, it sometimes works slightly differently from other Norstar telephones. Where other telephones can require that you select a line button to answer a call, on the M7100 telephone you simply pick up the receiver. Where other telephones require you to select a line button to take a call off hold, you press

ú on the M7100 telephone.

On M7100 telephones, you can answer a second call by pressing

ú. Your active call is put on hold and you are connected to the waiting call. You can have no more than two calls at a time.

The M7100 telephone cannot have a

© button. When applicable, special instructions for the M7100 telephone are included with each feature description.

Memory buttons

Memory buttons are the buttons with indicators on the M7208,

M7310, and M7324 telephones, and the dual buttons without indicators on the M7310 telephone. There is a single memory button, without an indicator, on the M7100 telephone.

Memory buttons can be used as answer, autodial, line, and programmed feature buttons. Line, intercom and answer buttons must have indicators.

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One-line display

The M7100 and M7208 telephones have a one-line display.

Other Norstar telephones have a second line on the display which shows the functions of the three buttons directly below it.

Some display buttons, such as

TRANSFER and ALL, are simply shortcuts which are not available on a one-line display.

Other display buttons, such as

OK and SHOW, perform essential functions. For a one-line display telephone, use the following buttons instead of these display buttons.

Substitutes for display buttons

Display button Dial pad button

OK

QUIT

ADD

SHOW

CANCEL

VIEW

OVERRIDE

BKSP

ú

¨

¥

£

£

£

£

Ã

All displays listed in this book are shown as they appear on the two-line display.

Prime line

Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the receiver or press

©. This is your prime line.

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General System features / 195

Private lines

A private line is exclusive to a particular telephone. Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone.

Volume bar

The volume bar controls the volume of the receiver, telephone ringer, handsfree speaker, and headset. Press either end of the volume bar

à to adjust the volume.

Wall mounting

Norstar telephones can be mounted on a wall. Contact the installer or customer service representative if you want to have any telephones in your system wall-mounted.

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196 / General System features

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

Troubleshooting

Using the alarm telephone

An alarm telephone displays Norstar’s system alarm codes, should they occur. It is a Norstar telephone with a two-line display (M7310 or M7324 telephones) that the installer or customer service representative has assigned as an alarm telephone.

Reporting and recording alarm codes

If an alarm message appears on the alarm telephone’s display:

1. Record the alarm number.

2. Press

TIME and record the time displayed.

3. Call your installer or customer service representative and report the alarm code.

4. After speaking to your installer or customer service representative, press

CLEAR.

Displays

Alarm:

TIME

61-4-2

CLEAR

Report this alarm and the time it occurred to your installer or customer service representative.

Testing the telephone

If you suspect something is wrong with a button, the speaker, the displays, or some other part of the Norstar telephone hardware, you can do a quick test to see which part of the telephone is broken.

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198 / Troubleshooting

Tip -

Ensure that the function of a button matches its label by pressing

Ä¥â and then the button to see its function.

You can end the telephone testing session anytime by pressing

¨

or

Ä

unless you are testing those buttons. The test feature times-out after 30 minutes of no activity.

Testing the telephone display

Use a display test if you suspect that one of the indicators on the telephone is not working.

1. Press

Ä¡âÞ. The display reads Display test.

2. Press

TEST or ú to go ahead with a display test.

3. Adjust the contrast for the telephone display so you are able to see the test results clearly. Enter a number to change the contrast or press

DOWN and UP.

4. Press

OK or ú to go ahead with the test.

During the test, the display should be filled with solid, dark blocks and all the indicators next to the buttons on the telephone should be turned on. Any Busy Lamp Field (BLF) or CAP modules that are attached to the telephone should be completely lit. You lose any information that was showing on the BLF before the test started.

Pressing any button ends the test.

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Troubleshooting / 199

Testing the telephone buttons

1. Press

Ä¡âÞ, then £ or NEXT.

2. Press

TEST or ú to go ahead with a button test.

3. Press button to see its function. If the button you pressed uses an indicator, it should turn on when you test the button.

4. Pressing the

¨ button puts Rls button on the display briefly and returns you to the

Button test display.

Testing the speaker in the telephone handset

The handset test is not available if you have a headset plugged into the telephone.

1. Press

Ä¡âÞ, then £ or NEXT twice. The display reads

Handset test.

2. Press

TEST or ú to go ahead with a handset test.

3. Pick up the handset and listen. You should hear dial tone through the handset at a maximum volume. The volume is reset to maximum only while the test is going on.

Pressing any button or hanging up ends the test.

Testing the telephone headset

The headset test is not available to telephones that do not have a headset jack or a headset plugged in.

1. Press

Ä¡âÞ, then £ or NEXT until the display reads

Headset test.

2. Press

TEST or ú to go ahead with a headset test.

You should hear dial tone through the headset. The volume is reset to a default level during the test.

Pressing any button ends the test.

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200 / Troubleshooting

Testing the telephone speaker

1. Press

Ä¡âÞ, then £ or NEXT until the display reads

Speaker test.

2. Press

TEST or ú to go ahead with a speaker test.

You should hear page tone through the telephone speaker at the maximum volume. The volume returns to its previous setting when you end the test.

Pressing any button ends the test.

Testing the power supply to a telephone

1. Press

Ä¡âÞ, then £ or NEXT until the display reads

Power test.

2. Press

TEST or ú to go ahead with a power supply test.

You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show

Power OK.

The test lasts for five seconds or until you press a button.

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Common feature displays

You may see the following displays when you use a feature.

Access denied

Denied in admin

Feature timeout

Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line.

You have tried to use a feature, but you have not been given access to it in administration programming.

You have taken more than 15 seconds to press a button in response to a display.

Inactive feature

Invalid code

You have entered a feature code that is used by an application program that your system does not have.

You have entered an invalid feature code.

Not available

Set locked

1234567890123...

VIEWâ OK

¤

You have tried to use a feature that is not available in the present setup of your Norstar system.

You cannot use the feature you have chosen because your telephone is locked. See

“Using Set lock” on page 176.

Press

£ or press

VIEWâ or

áVIEW t o view a number that is too long to fit on the display.

Press

ú

or

OK when you are finished.

This indicates a long distance call. (May be available with Call Display services.)

239>221

You are receiving an internal call from telephone 239 forwarded by telephone 221 or you have an Answer button for telephone

221 and an internal call from 239 is ringing on 221.

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202 / Common feature displays

221

TRANSFER

You are connected to an internal call. Press

TRANSFER to transfer the call.

221 calling

You are receiving a call from telephone 221.

Call 221?

YES NO

Camped: 221

CALLBACK

Line001

TRANSFER

You have received a Ring Again offer for a call to an internal telephone. Press the flashing internal line button or

YES

to call the number again. On the M7100 telephone, just lift the receiver. Otherwise, press

NO or wait

30 seconds for the Ring Again offer to expire.

For an explanation of Ring Again, see “Using

Ring Again” on page 58.

The person to whom you camped the call did not answer it. The call has come back to you.

Press the line button or

CALLBACK to reconnect to the call.

You are connected to an external call. Press

TRANSFER to transfer the call.

Line001>221

Line001 transfer

You are receiving an external call forwarded from telephone 221 or you have an answer button for telephone 221 and an external call is ringing on that telephone.

The call on line 001 is being transferred to you by someone else in your Norstar system.

Line001 waiting

No calls waiting

A camped call is waiting. Press the line button or use Call Queuing to answer the call. Press

ú

if you have an M7100 telephone.

You tried to use Call Queuing but no call was ringing at your telephone.

No line selected

There is no call ringing at your telephone. If you have a flashing line button but your telephone is not ringing, press the line button to answer the call on that line.

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Common feature displays / 203

Not in service

Parked call

CALLBACK

The telephone to which you directed a call is not in service or is otherwise unavailable.

The call is returned to your telephone.

No one answered the call you parked. The call has come back to you.

Pick up receiver

Priority> 221

BLOCK

Release a call

Use line pool?

YES NO

Hold or release

You have used the Call Queuing feature without picking up the receiver. Auto

Handsfree has not been assigned to your telephone. You must use the receiver or

©

to answer a call.

You are receiving a priority call. If you are on another call, inform the person you are speaking to that you are about to put the call on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (in eight seconds). The priority call goes through when you hear the next beep. Your active call is placed on Exclusive

Hold. It is reconnected automatically when the priority call ends (unless you transfer the priority call, in which case you must press the line button of your original call to reconnect).

Use DND (

Ä¡Þ

) or press

BLOCK to reject a priority call.

You have no free line buttons on which to receive a call. Release one of your current calls and try again to answer the incoming call.

You have received a Ring Again offer for a line pool. Press the flashing internal line button or

YES to use the line pool. On the

M7100 telephone, just lift the receiver.

Otherwise, press

NO or wait 30 seconds for the Ring Again offer to expire.

You cannot program a feature button while you are on a call.

Release calls

You have tried to use a feature while you were on a call or had calls on hold. Release the call or calls, before using the feature.

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204 / Common feature displays

Line in use

The line is in use. Make the call using normal methods or wait until the line is free.

No button free

Make calls first

No free lines

No line selected

In use:221

Incoming only

9__

QUIT BKSP

Invalid number

OK

You have tried to make, receive or pick up a call when no line button was available. Some features require you to have a button free.

Releasing calls can free up line buttons.

The feature you tried to use requires you to be on an active call at your telephone. This display appears when information about a call has been cleared by a system reset.

All the lines or line pools available to the telephone are in use. This display appears when you have tried to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone. This must be corrected by your customer service representative or installer.

The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line. This must be corrected by your customer service representative or installer.

You have tried to program redirection while someone else is programming redirection.

Only one person can program line redirection at a time.

The line you are trying to use for redirecting calls is for incoming calls only. Choose an outgoing line.

Continue entering digits. Press

à or

BKSP

to delete incorrect digits. Press

ú or

OK

when you are finished.

You have entered an invalid line pool code or an invalid destination code.

Line denied

You have selected a line that is private to another telephone.

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Restricted call

Common feature displays / 205

The destination you have chosen for line redirection is restricted.

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206 / Common feature displays

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

Index

Symbols

¤

Long Distance symbol 201

Û

Link symbol 178

Ý

Pause symbol 180

Þ

Programmed Release symbol

181

ß

Run/Stop symbol 181

à

Wait for Dial Tone symbol

182

2-way DID

PRI 153

911

1

,

147

,

153

A access

Class of Service 185 external lines 192

Norstar from outside the system 182 remote 184 using a COS 184 using a DISA 183

Access denied

201

ADD

194 administration password (see

System Coordinator password) administration programming

2

Alarm 61-4-2

197 alarm codes, reporting and recording 197 alarm telephone 197

Allow calls

148 allow redirect

P0881591 Issue 02 programming

87

Already joined

37

,

52

Already parked

79

alternate services 163 analog telephone replying to a message

99

,

100

analog telephones sending messages

96

analog terminal adapter (see

ATA)

announcement paging

93

Voice Call

102

Answer button

38

answering calls

Answer button

38

Call Display services

32

Call Duration Timer

48

Call Pickup

35

CAP

29

Conference Calls

39

Group Listening

43

Handsfree

43

hearing aid compatibility

31

prime telephone

29

Privacy

47

Trunk Answer

37

using line buttons

28

using the Release button 31

Voice Call

103

apply button cap labels

116

ATA (analog terminal adapter) dialing signals 180 using dialing modes

56

Modular ICS 4.0 System Coordinator Guide

208 / Index

Auto Call information (see Caller

ID set)

Autodial for M7100

62

line selection

62

programming

61

storing number on a memory button

61

using intercom line for

62

using Last Number Redial

64

Autodial full

62

automatic

Call information

34

Call Log

105

dial

56

Handsfree

46

Hold

71

release of a line (see

Disconnect Supervision)

Automatic Call Back, ISDN terminal feature 159

Automatic Call Forward changing settings

82

Automatic Recall

ISDN terminal feature 159

Automatic Telephone Relocation

147

,

190 auxiliary ringer 177

B

Background Music 149 turning off 149

Basic password

2

,

125

,

170

BKSP

194 blocking calls (see Do Not

Disturb) busy

51

,

58

busy tone, fast 185

Modular ICS 4.0 System Coordinator Guide button cap labels

116

applying

116

button caps

117

button defaults

M7100 telephone 122

M7208 telephone 122

M7310 telephone

119

M7324 telephone 121

Button erased

62

Button Inquiry

113

buttons

Answer button

38

Button Inquiry

113

changing programming 126 display

5

dual memory

5

erasing programmed features

115

Feature

5

Handsfree/mute

46

Hold

5

Last Number Redial

63

memory

5

,

61

,

193 moving line 122 numbering on all telephone types 126 programming features on

114

Release

5

,

31

Saved Number Redial

68

shift

5

testing 198

,

199 using a line button

53

using buttons

4

bypassing a Hotline telephone 174

C call

P0881591 Issue 02

overflow 192 ways to make a

51

Call 221?

202

Call blocked

58

Call by Call

PRI 154

Call Display information

32

Call Duration Timer

48

Call Forward and Line Redirection, differences

90

automatic, changing settings

82

Call Forward No Answer

22

Call Forward on Busy

23

,

83

canceling

81

Forward no answer

82

ISDN terminal feature 158 overriding

82

programming

21

,

82

,

83

to voice mail

85

using

81

Call information automatic

34

changing what is shown first

34

displaying information

32

getting information for a call on hold

33

getting information for a current call

33

Call Log

105

Autobumping

107

automatic

105

calling from within

108

deleting log items

107

logging a call manually 106

options

106

,

129 password

109

110

P0881591 Issue 02

Index / 209 canceling

110

changing

109

set

105

using

105

Call Park

78

Call Pickup

Directed Pickup

35

Group Pickup

36

Call Queuing

72

Call Transfer

73

76

Call(s) bumped

111

Callback

80

Caller ID set

34

Calling

58

Camp denied

77

Camp max

76

Camp to

77

Camped

77

,

202

camping calls (see Camp-on)

Camp-on

76

Can't ring again

52

,

59

CANCEL

194

Cancel denied

101

canceling a transfer

74

Call Forward

81

Do Not Disturb 148

Group Listening

43

Line Redirection

87

CAP (central answering position) answering calls

29

customizing

30

M7324 telephone

29

monitoring calls

31

sending messages

97

telephone

29

,

172 using

29 central answering position (see

CAP)

Modular ICS 4.0 System Coordinator Guide

210 / Index

Centrex template 122 changing settings automatic Call Forward

82

Class of Service changing 186 using a password 184

,

185

Cleared>LINENAM

101

communicating in the office paging

93

96

sending messages using display

96

Voice Call

103

Conf. on hold

42

Conference busy

42

Conference Call by releasing privacy

48

disconnecting from

42

removing yourself from

42

splitting

41

using the Conference feature

39

contrast adjustment

114

control telephone 166

,

167

,

176 customizing CAP

30

customizing your telephone adjusting ring volume 124

Button Inquiry

113

changing ring type 123 contrast adjustment

114

User Preferences 125

D date and time changing

13

displayed instead of messages 124 displaying

49

length of a call

48

defaults

Modular ICS 4.0 System Coordinator Guide button assignments

118

deleting

Call Log items

107

messages from list

100

programmed features

115

Denied in admin

201 desktop conferencing using

ISDN 160 dial pad description

5

entering numbers and letters

18

dial tone

Norstar system 185 stuttered 185

Dial voice call

103

dialing automatic dial

56

modes

55

options 129 pre-dial

56

saved number

68

signal

Link 178

Long Tones 180

Pause 179

Programmed Release

181 run/stop 181 switching from pulse to tone 182

Wait for Dial Tone 182 standard dial

55

switching from pulse to tone

182

Dialing Plan

PRI 155

DID (Direct Inward Dial)

template 122

P0881591 Issue 02

digital connections, to ISDN networks and devices 160 direct inward system access

(DISA) 183 direct-dial telephone programming 173

Directed Pickup

35

DISA (see direct inward system access) disconnect from conference

42

releasing a call, accidentally

49

Supervision 190 display button equivalents for oneline display 194 buttons

5

Call information

33

changing the language

114

,

129 contrast 130 making darker or lighter

113

one-line 194 testing 198 time and date

49

distinctive rings 123

DN (see internal numbers)

DND

77

DND from

29

DND transfer

29

DNs

12

Do Not Disturb 148 canceling 148 on Busy

24

,

84

using 148

Do not disturb

52

,

58

,

75

DRT

29

dual memory button

5

P0881591 Issue 02

Index / 211

E

Emergency 911

1

PRI 153 ending a call

31

Enter code

116

Enter digits

62

,

66

Enter zone

95

entering names and numbers

17

erasing

Call Log items

108

messages from list

100

programmed features

115

Evening Sched 169

Exchanged

123

Exclusive Hold

57

,

72

Expensive route

52

external access to Norstar 182 autodial,programming

61

Call Forward (see Line

Redirection)

page

93

paging equipment

96

extra-dial telephone 169

F

Ä

Autobumping canceling

£¡ÚÞ

107

using

¡ÚÞ

107

autodial button external

¥Ú

61

,

63

internal

¥Û

61

Background Music canceling

£¡ß

149 turning on

¡ß

149

Modular ICS 4.0 System Coordinator Guide

212 / Index

Button Inquiry

¥â

68

,

113

,

190

,

198

Call Duration Timer

àà

48

Call Forward canceling

£Ý

81

using

Ý

81

Call

Information

Ä¡

ÚÚ

32

,

33

Call Log entering

¡ÚÛ

109

external calls

¡ÚÜ

107

options

¥¡Ý

106

password

¥¡Þ

110

password

¥¡Þ

109

viewing

¡ÚÛ

107

Call Park

àÝ

77

Call Pickup

àß

36

Call Queuing

¡âÚ

72

Call Transfer canceling

£àâ

74

,

75

using

àâ

42

,

73

Camp-on

¡Û

76

Class of Service

ß¡

186

Conference Call

M7100 telephone

£Ü

40

,

41

using

Ü

39

,

41

Contrast Adjustment

¥à

113

Dialing Modes

¥¡Û

55

Directed Pickup

àß

35

Do Not Disturb canceling

£¡Þ

148 turning on

¡Þ

56

,

148

Exclusive Hold

àá

72

Feature Button programming

¥Ü

115

Group Listening

Modular ICS 4.0 System Coordinator Guide canceling

£¡âÛ

43

using

¡âÛ

43

Hide message display

¥¡âß

124

Host System Dialing Signals

Link

àÚ

178

Long Tones

¡â¡

180

Pause

à¡

179

Programmed

Release

¥¡á

181

Run/Stop

¥á

181

Wait for Dial

Tone

¡âÝ

182

Language

English

¥ÞâÚ

114

French

¥ÞâÛ

114

Spanish

¥ÞâÜ

114

Last Number Redial

Þ

63

Line Pool Access

ßÝ

54

Line Redirection canceling

£¡Ý

87

using

¡Ý

86

Message canceling

£Ú

98

sending

Ú

97

,

100

viewing ones you sent

Ú

101

viewing

ßÞ

98

Page combined zone

ßÜ

93

external zone

ßÛ

93

internal zone

ßÚ

93

using

ßâ

78

,

79

,

93

Password

Basic

õêé‚

7

,

13

,

170

Call Log

¥¡Þ

109

,

110

System

Coordinator

ë÷é

ö

11

,

13

,

16

,

18

,

19

,

P0881591 Issue 02

20

,

21

,

22

,

23

,

24

,

25

,

170

Priority Call

ßá

57

Privacy

¡Ü

48

Restriction Service turning off

£¡àÛ

166 turning on

¡àÛ

166

Ring Again canceling

£Û

59

using

Û

59

Ring Type

¥ß

123

Ring Volume

¥¡â

124

Ringing Service turning off

£¡àÚ

166 turning on

¡àÚ

166

Routing Service turning off

£¡àÜ

166 turning on

¡àÜ

166

Saved Number Redial

ßà

67

,

68

Services, viewing

¡àâ

167

Speed Dial adding user

¥Ý

66

making calls

â

65

Static Time and

Date

¡âß

102

Testing display

¡âÞ

198 power supply

¡âÞ

200 telephone buttons

¡âÞ

199 telephone handset

¡âÞ

199 telephone headset

¡âÞ

199

P0881591 Issue 02

Index / 213 telephone speaker

¡âÞ

200

Time and

Date

¥¥æé÷ä

13

,

170

Time

àà

49

Trunk Answer

¡ââ

38

User Preferences

¥¥

èêäå

125

,

170

Voice Call Deny canceling

£¡¡

103

using

¡¡

103

Voice Call

ßß

103

fast busy tone 185

Feature button

5

Feature code

116

Feature moved

116

Feature timeout

201 features adjusting ring volume 124

Autobumping

107

autodial

61

auxiliary ringer 177

Background Music 149

Button Inquiry

113

Call Display

32

Call Duration Timer

48

Call Forward

81

Call Information

32

Call Log

105

Call Park

77

Call Pickup

35

Call Queuing

72

Call Transfer

73

Callback

80

Camp-on

76

changing ring type 123

Class of Service password

186

Modular ICS 4.0 System Coordinator Guide

214 / Index

Conference Calls

39

contrast adjustment

114

dialing modes

55

dialing signal

Link 178

Long Tones 180

Pause 179

Programmed Release

181 run/stop 181

Wait for Dial Tone 182

Do Not Disturb 148

Do Not Disturb on Busy 84

Exclusive Hold

72

Group Listening

43

Handsfree

43

hiding the message or calls display 124

Hold

71

language choice

114

Last Number Redial

63

line pools

53

Line Redirection

85

91

Messages

96

moving line buttons 122 one button access

31

paging

93

96

priority call

56

Privacy

47

Restriction service 163

Ring Again

58

ring type 123

Ringing service 163

Routing service 163

Saved Number Redial

67

sending messages using analog telephones

96

sending messages using display

96

Set Lock 176

Modular ICS 4.0 System Coordinator Guide

Speed Dial

65

Test a Telephone 197

200

Time and Date 170

Trunk Answer

37

User Preferences 125

Voice Call

103

Voice Call Deny

103

file transfer using ISDN 160

Forward denied

85

Forward>

85

forwarding calls

21

Call Forward

81

Call Forward delay

83

Call Forward No Answer

82

Call Forward on Busy

83

Do Not Disturb on Busy 84

Line Redirection

85

91

G

Group 4 fax using ISDN applications 161

Group Listening

43

canceling

43

Group Pickup

36

H handling many calls at once

Call Queuing

72

Hold

71

handset, speaker testing 200 handset, testing 199

Handsfree making calls

44

muting

44

,

46

Handsfree Answerback programming

47

Voice Call

103

headset

Handsfree requirement

46

P0881591 Issue 02

testing 199

hearing aid compatibility 31

Hidden number

64

,

68

Hidden number

52

Hold automatic

71

button

5

Conference Call

41

exclusive

72

getting information for a call on

33

listening while on hold

71

retrieving call

71

Hold or release

111

,

203 host system signaling

Link 178

Pause 179

Programmed Release 181 run/stop 181

Wait for Dial Tone 182

Hotline bypassing 174 setting up the telephone 175

Hunt Groups

23

,

24

,

26

,

27

,

36

,

38

,

57

,

59

,

71

,

79

,

81

,

82

,

83

,

84

,

94

,

102

,

133

,

149

,

175

,

190

Adding members 134

Assigning lines 136

Broadcast mode 137

Distribution modes 137

Moving members 135

Programming busy line setting 140

Programming the overflow set 142

Programming the queue time-out 141

Removing members 134

P0881591 Issue 02

Index / 215

Rotary mode 138

Sequential mode 138

Setting the hunt delay 139

Setting the name 143

Unassigning lines 136

I

Hybrid template button defaults 122

In use

101

,

204

In use SETNAME

111

Inactive feature

201 incoming call indicator

27

Incoming Line Groups (ILG) 133

Incoming only

204 indicator incoming call

27

Installer programming

2

,

11

Integrated Services Digital

Network (see ISDN)

Intercom

88

intercom using as the line for Autodial

62

Intercom #

62

internal numbers length of 190 internal page

93

Internet access using ISDN applications 161

Invalid code

66

Invalid code

182

,

201

Invalid location

123

Invalid number

63

Invalid number

75

,

79

,

204

Invalid zone

95

ISDN (Integrated Services

Digital Network)

Modular ICS 4.0 System Coordinator Guide

216 / Index applications 160

161 connecting to 160 description 151 desktop conferencing using

160 equipment 160

161 file transfer using 160

Group 4 fax using 161

Internet access using 161

LAN access using 161

LAN to LAN bridging using

161 leased line backup using

161 telecommuting using 160 videoconferencing and video telephony using 160

ISDN BRI 156

ISDN PRI 151

2-way DID 153

Call by Call 154

Dialing Plan 155

Emergency 911 153

Name and Number blocking

153

Network Name Display 152

L

LAN access using ISDN applications 161 router 161 to LAN bridging ISDN applications 161 language, changing on the display

114

,

129

Last Number Redial programming

64

Last Number Redial, using 63

Modular ICS 4.0 System Coordinator Guide leased line backup using ISDN applications 161 length of call, timing

48

length of internal numbers 190

letters, entering with dial pad 18

limiting access to Norstar 183 telephone feature use 176 telephone programming 176 using alternate or scheduled services 163 line assignment 191 button moving

28

,

122 button, using to choose a line

53

changing the name

20

,

147 indicators, description

28

pool

53

55

,

192 profile 189

Redirection canceling

87

using

85

91

Redirection, and Call

Forward, differences

90

target 191

Line 001 waiting

202

Line denied

38

,

52

,

204

Line hung up

77

Line in use

204

Line Redirection

88

Line001 callback

29

Line001 hung up

75

Line001 to prime

29

Line001 transfer

202

Link using 178

Link, programming 179

P0881591 Issue 02

LIST 128 listening on hold

71

log space programming

110

logging a call manually 106

Logit (see Call Log)

long distance call indicator 201 using COS password 182

Long Tones 180

Lunch Sched 169

M

M7100 telephone

Autodial

62

button defaults 122

Button Inquiry

113

Call Conference

39

Call Park

78

Call Queuing 202

Call Transfer

75

CallBack

77

camping a call

76

Conference Call

41

Conference Call on hold 41

Hold

71

Incoming Line Group button

28

,

53

internal numbers 190 line assignment 191 line buttons 193

Line Redirection

86

memory buttons 193 one-line display 194

Ring Again 202

,

203

Speed Dial

66

standard dial

55

Transferring a call

75

Voice Call

103

P0881591 Issue 02

Index / 217

M7208 telephone button defaults 122

Conference Call

40

memory buttons 193 one-line display 194 splitting a Conference Call

41

M7310 telephone

4

,

5

button defaults

119

Conference Call

40

memory buttons 193 splitting a Conference Call

41

troubleshooting 197

M7324 telephone

4

,

5

button defaults 121

CAP

29

Conference Call

40

memory buttons 193 splitting a Conference Call

41

troubleshooting 197 maintaining security 184

Make calls first

204 making calls dialing modes

55

priority call

56

using a line button

53

using line pools

53

using Ring Again

58

with automatic Handsfree

46

memory buttons

5

,

61

,

193

Message denied

101

Message list

101

Message to

102

Messages canceling a sent message

98

hiding display 124

Modular ICS 4.0 System Coordinator Guide

218 / Index removing from list

100

sending, using the display

96

viewing

98

Messages & Calls

102

,

111

Microphone muted

103

monitoring calls

38

,

191 with CAP

31

line pool status

58

lines (see also Disconnect

Supervision) 190 telephone status

58

transferred calls

80

mounting telephones on wall

195

Move line from

123

Move line to

123 moving telephones 147 music, background 149

muting voice call tones 103

N

Name and Number blocking

BRI 158

PRI 153 names spelling out

17

Network Name Display

BRI 157

PRI 152

New calls begin

111

night control phone (see control telephone)

Night Sched 169

Night Service (see services)

9_

51

,

204

No button free

102

,

204

Modular ICS 4.0 System Coordinator Guide

No call on

79

No call to park

79

No calls waiting

202

No free lines

204

No info to log

111

No last number

64

No last number

52

No line selected

52

,

202

,

204

No line to use

89

No log assigned

112

No number saved

69

No number stored

66

,

102

No resume item

112

No services ON

168

No voice call

104

Norstar Programming Report 2

Norstar system dial tone 185

Norstar telephones installing 145 mounting on a wall 146

Not available

201

Not in service

53

,

75

,

77

,

85

,

203 numbers, entering with dial pad

18

O

OK

194

On another call

53

,

58

On hold

72

one button access to features

31

one button dialing (see Autodial)

Outgoing line

89

overflow call routing 192

OVERRIDE

194 overriding

Call Forward

82

P0881591 Issue 02

P page external equipment

96

programming

94

shortcut codes

93

types

93

zones, programming

94

Page choice

95

Page timeout

95

Paging ALL

95

Paging busy

96

Park denied

79

Parked call

203

Parked on

79

parking a call retrieving

78

Parking full

79

password

Basic 125

,

170

Call Log

109

110

canceling

110

changing

109

changing 169

Class of Service 185 clearing Call Log 172 entering

11

System Coordinator

2

,

169

,

170 user preferences 125

Pause 179 pause in a sequence of numbers

(see Wait for Dial Tone)

PBX template 122

Pick up receiver

203

Pickup

37

Pickup denied

37

,

38

pickup group

36

Please wait

58

P0881591 Issue 02

Index / 219

Pool code

89

power off, effect on memory buttons

61

power supply, testing 200 pre-dial

56

Press a button

63

,

113

,

116

Press a line

123

Press held line

42

prime line 175

,

176 telephone

29

prime line 194 priority call (see also Call

Queuing)

27

,

56

Priority denied

58

Priority>223

203

Privacy changing status

47

private branch exchange, accessing from Norstar (see also host system dialing signals) 178 call

48

line 195

Program and HOLD

63

,

67

,

116

Program and OK

63

,

67

,

116

Programmed

63

Programmed Release 181 programming basics administration programming

2

Basic password

2

customizing your Norstar

2

entering passwords

11

installer programming

2

personal programming

2

Modular ICS 4.0 System Coordinator Guide

220 / Index programming indicator

»

7

programming indicator

¼

7

programming map

7

11

programming overlay

6

recording changes

2

starting and ending a session

11

12

understanding programming

2

changes, planning

3

features on buttons

114

Installer

11

lines changing the name of a line 147 log space

110

overlay

3

,

6

system features

Call Forward

21

,

24

changing the name of a line

20

changing the name of a telephone

18

Restriction service 163

,

164

Ringing service 163

Routing service 163

System Speed Dial

15

,

65

time and date

13

telephones allowing Line Redirection

87

auxiliary ringer 177

Call Display

34

Call Forward

21

,

24

Call Forward delay

83

Call Pickup

35

Modular ICS 4.0 System Coordinator Guide changing number of rings before forwarding call

22

changing the name of a telephone

18

,

147 direct-dial telephones

173

Do Not Disturb 148

Do Not Disturb on Busy

24

external autodial button

61

Forward no answer

82

Forward on busy

83

Handsfree

45

Handsfree Answerback

47

Hotline 175 page zone

94

paging

94

priority call

56

Redirect ring

88

Set lock 176

User Speed Dial

65

,

66

using a telephone for

3

programming telephones

Last Number Redial

64

Link 179

Saved Number Redial

68

Q

QUIT

194

R recording programming

2

redialing external number

63

Redir by

89

Redirect ring programming

88

P0881591 Issue 02

Redirectºdenied

89

redirection loops, avoiding

91

refusing to answer second call

148

Release a call

77

,

203

Release button

5

,

31

Release calls

203 releasing accidentally

49

from conference

42

remote access 182

185 remote use

Class of Service password

186 security 183 using lines and features from outside the system

182 replying to a message

98

analog telephone

99

,

100

reporting and recording alarms

197

Restr'n 168

Restricted call

53

,

75

,

205 restricting access to Norstar 183 feature use (see Set Lock) telephone feature use 176 telephone programming 176 using alternate or scheduled services 163

Restriction service 163 retrieval codes

Call Park

78

retrieving held call

71

parked call

78

ring auxiliary ringer 177

P0881591 Issue 02

Index / 221 changing ring type 123

,

130 changing the number of rings before call is forwarded

22

description of types

28

,

123 ring volume 124

Ringing service 165

Ring Again

58

Ring Again?

53

,

59

Ringing 168

Ringing service 163

RLS button

31

Routing 168

Routing service 163 run/stop signal 181

S

Saved Number Redial using

67

Saved Number Redial, programming

68

saving a number (see Saved

Number redial)

Sched 4 169

Sched 5 169

Sched 6 169 scheduled services 163 security recommendations 184 system 183

Select a line

53

,

67

Select line out

89

Select line(s)

89

,

90

Send message?

53

Service Modes (see Services)

Service Modes ON

168

Service provider features

Automatic Call Back 159

Modular ICS 4.0 System Coordinator Guide

222 / Index

Automatic Recall 159

Call Forward 158 calling the number your calls are forwarded to 159 canceling Call Forward 159

Service Schedules

Evening Sched 169

Lunch Sched 169

Night Sched 169

Sched 4 169

Sched 5 169

Sched 6 169

Services overriding 169

Restriction service 163

Ringing service 163

Routing service 163

Trunk Answer

37

turning off and on using feature codes 166 viewing active schedules

167

Set Lock 176

177 set lock 177

Set locked

201

Set profile 193 shift button

5

SHOW

194 signal

Link 178

Long Tones 180

Pause 179

Programmed Release 181 run/stop 181

Wait for Dial Tone 182 special telephones 172

Speed Dial adding or changing

15

Modular ICS 4.0 System Coordinator Guide changing User Speed Dial

128 choosing a system code

16

choosing the display

17

host system signaling codes

65

making a call

65

programming

15

programming for User

66

selecting a line

17

splitting a Conference Call 41

Square template button defaults 122 standard dial

55

Start of list

102

Still in trnsfer

75

stopping calls from ringing at your telephone 148 stuttered dial tone 185

suspending a call (see also Call

Park and Hold)

System Coordinator password

2

system dial tone 185

System Speed Dial

65

T target line 191 changing the name 147 telecommuting using ISDN applications 160 telephone alarm 197

Call Display information

34

CAP

29

,

172 changing the name 147 control 166

,

176 difference between M7310 and M7324 telephones

5

P0881591 Issue 02

direct-dial 172 extra-dial 166

,

169

,

172

Hotline 174

log calls automatically 105

M7100, illustration 193

M7310, illustration

4

M7324, illustration

4

mounting on wall 195 moving 147 prime 172 prime telephone

29

testing 197

200 testing buttons 198

,

199 display 198 ending a session 198 handset 199 headset 199 power supply 200 telephone 197 telephone speaker 200

Their list full

102

3 parties only

42

time and date changing

13

displayed instead of messages and calls 124 displaying

49

Ä ¥¥æé÷ä

13

,

170

Ä¡âß

102

length of a call

48

time savers autodial

61

Saved Number Redial

67

Speed Dial

65

tone camped call tones

76

controlling length 180

P0881591 Issue 02

Index / 223 remote access tones 185 voice call

103

tracking incoming calls

Call Log

105

transfer (see Call Transfer)

Transfer denied

76

transferring calls

73

Callback

80

parking a call

77

using Camp-on

76

troubleshooting reporting and recording alarms 197 testing the headset 199 the power supply 200 the speaker in the handset 199 the telephone buttons

199 the telephone display 198 the telephone speaker

200 using the alarm telephone

197

Trunk Answer

37

U

understanding programming 2

Unequipped line

89

Unknown name

110

Unknown number

67

until * 168

UPDATE

12

Use line pool?

203

User Preferences 125

131

Ä¥¥ èêäå

170

User Speed Dial

65

,

128

Modular ICS 4.0 System Coordinator Guide

224 / Index using Call Forward

81

using Do Not Disturb 148 using Norstar remotely 182

185 using this guide

1

V videoconferencing and video using ISDN applications 160

VIEW

194 viewing active Services 167

Call Log

107

messages

98

,

101

Voice Call

102

104

Voice call

104

voice mail accessing your Norstar system

112

using Call Forward

85

volume bar 195 control 195

W

Wait for Dial Tone 182 wall mounting telephones 195

Y

Your list full

102

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 02

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P0881591 Issue 02

After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover.

Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide.

Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación

Norstar que se encuentra en la contra tapa.

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