Vertical Communications Edge 5000 IP phones Installation & Configuration Guide

Wave 4.0

Installation &

Configuration

Guide

June 2013

Wave 4.0

June 2013

Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice.

© 2013 by Vertical Communications, Inc. All rights reserved.

This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.

LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY

Vertical Communications, Inc. makes no representation or warranties with respect to the accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any other commercial damage, including but not limited to, special, incidental, or consequential.

TRADEMARKS

Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective holders.

RESTRICTED RIGHTS LEGEND

Use, duplication, or disclosure of the technical data contained in this document by the Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 52.227-7013 and/or in similar or successor clauses in the FAR, or in the DOD or NASA FAR Supplement. Unpublished rights reserved under the Copyright Laws of the United States. Contractor/manufacturer is

Vertical Communications, Inc., 10 Canal Park, Suite 602, Cambridge, MA 02141-2249.

Wave 4.0

June 2013

New for Release 4.0 Wave Edge 5000

Installation and Configuration Guide

There are no Release 4.0 content changes for this version of the Wave Edge 5000

Installation and Configuration Guide. For details on what is new in the full release of Wave

4.0, please see the Wave 4.0 Release Notes.

Wave 4.0

June 2013

Contents

Table of Contents

TOC-1

Chapter 1

Chapter 2

Chapter 3

New for Release 4.0 Wave Edge 5000 Installation and

Configuration Guide

Introducing the IP5000

Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1

About the Edge 5000 - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2

Flexible Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5

LCD (Liquid Crystal Display) and Menus - - - - - - - - - - - - - - 1-5

Installing the IP Phone

Connecting the IP Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1

Attaching the Foot Stand - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4

Bluetooth Module Installation - - - - - - - - - - - - - - - - - - - - - - - - - 2-5

WiFi Module Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6

Wall Mounting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-7

Provisioning the Edge 5000 - - - - - - - - - - - - - - - - - - - - - - - - - - 2-8

Upgrading firmware on Edge Gigabit-E SIP phones for OpenVPN -

2-9

Using the LCD Configuration Menu

Navigating the LCD Configuration Menu - - - - - - - - - - - - - - - - - 3-4

Entering Values with the Dial Pad and Softkeys - - - - - - - - - - - 3-4

Lock/Unlock Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5

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Edge 5000 Installation & Configuration Guide June 2013

Contents

Wave 4.0

TOC-2

Network Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-8

Network Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-8

IP Address - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-9

Subnet Mask - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10

Default Gateway - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10

Primary DNS Address - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-11

Secondary DNS Address - - - - - - - - - - - - - - - - - - - - - - - - 3-12

MAC Address - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12

VLAN Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13

CDP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-16

SIP Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-17

SIP Configuration - Line Parameters - - - - - - - - - - - - - - - - 3-17

SIP Configuration - General Parameters - - - - - - - - - - - - - - 3-24

Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-31

LCD Contrast - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-31

Ring Setting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-32

Ringer Off - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-34

Headset Auto Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-35

Flexible Button Setting - - - - - - - - - - - - - - - - - - - - - - - - - - 3-36

Time Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-38

S/W Update - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-41

Lock Outgoing Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-49

Speed Number - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-49

Key Tone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-50

IP5000 Bluetooth Support - - - - - - - - - - - - - - - - - - - - - - - - 3-51

Language - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-54

Call Preferences - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-55

Do Not Disturb - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-55

Call Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-56

Call Waiting Tone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-56

Call Hold Ringback - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57

Message Waiting Tone - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57

Auto Answer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-58


Contents

Chapter 4

Chapter 5

TOC-3

Caller ID Blocking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-59

Anonymous Call Block - - - - - - - - - - - - - - - - - - - - - - - - - - 3-59

Phone Book - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-60

Internal Phone Book - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-60

Default - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-64

Reboot - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-65

Using Web Manager for Configuration

Login & Site Map - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1

VoIP Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-5

LAN Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-8

Call Preferences - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-10

Dial Plan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-12

Routing Table - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-12

Digit Map Table - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-15

Phone Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-18

Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-19

Phone Book - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-22

Flexible Button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-25

Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-26

Network Time Configuration - - - - - - - - - - - - - - - - - - - - - - - - 4-28

Upgrade Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-30

QoS Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-33

Load Default - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-35

Reboot - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-36

WiFi Support

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2

Network Type - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3

Wired Network Configuration with WiFi Module - - - - - - - - - - - - 5-3

WiFi Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-4

Profile - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-4

Searching AP (Access Point) - - - - - - - - - - - - - - - - - - - - - 5-12

Current Connection - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-14

LAN Configuration with WiFi - - - - - - - - - - - - - - - - - - - - - - - - 5-15

Wave 4.0


Contents TOC-4

Chapter 6 Troubleshooting

Troubleshooting Guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2

Appendix A Default Settings

Factory Default Configuration - - - - - - - - - - - - - - - - - - - - - A-1

Appendix B IP5000 Specifications

Appendix C Download LCD Messages

Software Download Messages - - - - - - - - - - - - - - - - - - - - C-1

Configuration Download Messages - - - - - - - - - - - - - - - - - C-2

Appendix D Using the Configuration File

Configuration Parameters - - - - - - - - - - - - - - - - - - - - - - - - - - - D-1

Sample - Blank Configuration File - - - - - - - - - - - - - - - - - - - - D-25

Time Zones Chart - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - D-32

Appendix E Dial Pad Mode

Appendix F Auto Provisioning Routine

General - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - F-1

DHCP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - F-1

TFTP Downloads - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - F-2

HTTP/HTTPS Downloads - - - - - - - - - - - - - - - - - - - - - - - - F-3

SIP Server Check-in Request - - - - - - - - - - - - - - - - - - - - - F-4

Appendix G User Defined and Fixed Ring Tones

Appendix H IP Phone Icons

Index

Wave 4.0


Overview 1-1

Chapter 1: Introducing the IP5000

Chapter 1

Introducing the IP5000

Overview

The Edge 5000 phones are Internet Protocol (IP) phones designed to support hosted telephony services over a managed IP network. Based on the open standard Session Initiation Protocol

(SIP), the IP5000 series phones interoperate and exchange signaling messages with SIP call servers, proxies and gateways to establish, maintain and terminate calls. Real-time Transport

Protocol (RTP) packets transport audio between end-points through the service provider's network.

Features available to the IP Phones when used with SIP call servers are similar to those of a conventional business telephone. Features available for a given phone depend on the configuration of the call server as well as configuration of the IP phone and include:

Anonymous call blocking

Auto answer

Bridged Line Appearance (BLA)

Call forward

Busy (not supported)

No answer

Busy & No answer

Immediate

Call hold

Call hold ringback

Call logs

Missed

Call Pick-up

Directed

Group

Park pick-up

Call refusal

Call transfer

Call waiting

Caller ID blocking

Caller ID display

Click-to-call

Distinctive ring tones

Do Not Disturb (DND)

LCD contrast control

Message wait with indicator lamp and tone

Mute

Multiple line appearance (MLA)

One-button Call Transfer

Phone Book

Private line

Private Hold

Speakerphone, full duplex

Speed dial buttons

Speed number dialing

Station-to-Station dialing

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Edge 5000 Installation & Configuration Guide

June 2013

About the Edge 5000 1-2


Incoming

Outgoing

Call Park

Hands-free dialing

Hotline/Warm-Line (Direct Call)

Last call return

Last number redial

Volume control (handset, headset, speakerphone, and ring

Wireless Network, WiFi Support

3-Way conference,centralized or local

About the Edge 5000

For ease of use, the IP5000 phones are equipped with fixed buttons, flexible (programmable) buttons, an LCD display, softkeys, menu navigation buttons, and a dial pad.

Wave 4.0


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IP5000

10

11

12

13

14

NUMBER

1

2

3

4

5

6

7

8

9

BUTTON FUNCTION

Left

Right

Up

Down

OK

Softkeys

Flexible

Settings

DND

When appears in the bottom-left corner of the LCD, the previous menu may be selected with the left navigation button.

When appears in the bottom-right corner of the LCD, the next group of softkeys may be selected with the right navigation button.

When the phone is in the idle state, accesses the call log.

When the phone is in the idle state, accesses the phonebook.

Select a current item or save a value in the settings menu.

Softkeys are interactive, changing function based on the IP Phone status.

Red/Green LEDs - Assign as Line or feature in Phone configuration. Default assignments for buttons 1 and 2 are primary and secondary Line appearance for the extension. IP5000 has 24-flexible buttons.

Accesses and exits the menu for display and changes to the IP Phone configuration.

(Do-Not-Disturb)

- Use to activate DND so that extension will not ring.

Headset

When using a headset, this button toggles the headset state. When the headset is active, the button LED illuminates red.

Volume control

Use to adjust Ring, Headset, Handset, and Speaker volume.

Message

Transfer

When the Message LED indicates you have a message use to access Voice Mail server.

Use to transfer the current active call.

Hold

Mute

Use to place a call on Hold. Also, use to access a held call.

Toggle audio from the microphone to the connected party On and Off.

Speakerphone

Toggle the IP phone speakerphone On and Off.

Dial pad

Use to dial a number, select a menu item, or input a value.

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Flexible Buttons 1-5


Flexible Buttons

The flexible buttons access lines and features based on the IP Phone configuration. Flexible buttons assigned for line access, which are called line buttons, represent a telephone line or a

SIP user. A line may be private; calls to a private line signal at all appearances of the line but an active or held call is only visible and accessible by the original end-point. A shared line, also known as a BLA (Bridged Line Appearance), may appear at multiple phones and all calls are visible and accessible by all end-points with the line. Each line button employs LEDs to indicate status as shown below.

Incoming call

Line in use at this phone

Call held at this phone

BLA in use at another phone

Orange*

Orange*

Orange*

Red

LED flashes at 60 ipm, fast flash

LED On

LED flashes at 30 ipm, slow flash

LED On

BLA Call held at another phone Red

Line not registered w/server Red/Orange

LED slow flash

LED flashes color, red to orange at 30 ipm

* When the LCD displays information for a line, such as when an incoming call first rings, the

LED color is orange otherwise, the LED color will be green.

Flexible buttons not assigned for line access may access features such as Speed dial, DND,

Redial and others. Refer to "Flexible Button Setting" on page

1-5

for instructions on defining

flexible buttons.

LCD (Liquid Crystal Display) and Menus

The IP5000 phones have an LCD used to display information to the user.

• The IP5000 has a 240 by 56 dot graphic LCD.

• These phones also have a top-bar status line to display icons, date and time.

• The bottom line of all of models shows choices associated with the three (3) context sensitive softkeys located just below the LCD.

• The top line provides various icons to assist the user in understanding the state of the

phone. Refer to

Appendix H

for a description of the icons.

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LCD (Liquid Crystal Display) and Menus 1-6


Wave 4.0


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Connecting the IP Phone

Chapter 2

Installing the IP Phone

2-1

Chapter 2: Installing the IP Phone

Connecting the IP Phone

The figure below shows the cable connections for your IP Phone. The LAN and desktop PC connections employ standard 5 cables terminated with RJ-45 connectors. The Edge 5000 series phones support PoE (Power over Ethernet) in accordance with the IEEE-802.1af standard.

When connected to a PoE-compliant LAN port, the IP Phone derives power from the port. If the

LAN port does not support PoE, use the AC/DC adaptor, available separately, for connection to power. The handset connects to the base with the supplied standard handset coiled cord. Use the chart below to make connections to the IP Phone.

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IP Phone Connections

2-2


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Connecting the IP Phone 2-3


4

5

1

2

3

Wiring Chart

LAN

PC

Connect the IP Phone LAN port to the LAN wall jack with the provided LAN cable.

Connect the IP Phone PC port to your desktop PC with an RJ-45 terminated UTP-5 cable.

Power If the LAN port supports PoE, IEEE 802.3af compliant, Class 2, the AC/DC adapter is not required. If not supported, connect the IP Phone power port to the DC out of Power Adapter.

Connect the Power Adapter AC plug to an AC wall jack.

Headset Connect Headset RJ-11 jack to the IP Phone headset jack.

Handset Connect the Handset coiled cord to the IP Phone base and handset.

Wave 4.0

RJ-45 Pin Assignments

LAN port

Pin 1 = TX+

Pin 2 = TX-

Pin 3 = RX+

Pin 4 = optional: 48V (or GND)

Pin 5 = optional: 48V (or GND)

Pin 6 = RX-

Pin 7 = optional: GND (or 48V)

8 = optional: GND (or 48V)

RJ-45 Terminations

PC port

Pin 1 = RX+

Pin 2 = RX-

Pin 3 = TX+

Pin 4 = No connection


Pin 6 = TX-




June 2013

Attaching the Foot Stand 2-4


Attaching the Foot Stand

The IP Phone is designed to use a Foot Stand to set the angle of the face of the phone. The

Foot Stand can be installed at an angle of about 30o or 55o based on the orientation of the Foot

Stand. The Foot Stand is attached to the base of the IP Phone as shown below.

To attach the Foot Stand,

Align the tabs on the Foot Stand with the notches in the base of the IP Phone.

Push the Foot Stand upward until it clicks indicating it is fully engaged.

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Bluetooth Module Installation 2-5


Bluetooth Module Installation

The IP5000 phones can be equipped with an optional Bluetooth module for use with a customer provided Bluetooth compatible headset. The headset is paired and connected to the IP Phone as described in "Bluetooth Support" on page

2-5

. The optional module is installed in the slot below and behind the LCD as shown in the figure below. Before inserting the Bluetooth module in the IP Phone, make sure the LAN and power connections are disconnected from the phone, see "Connecting the IP Phone" starting on

page 2-1

.

NOTE

:

The Bluetooth module is usable only with non-Gigabit IP phones.

To install the Bluetooth module:

• Disconnect the IP Phone from power and the LAN.

• Remove cover from the option module slot behind and below LCD.

• Insert the Bluetooth module in the slot.

• Reconnect to LAN and power.

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WiFi Module Installation 2-6


WiFi Module Installation

The IP 5000 phones can be equipped with an optional WiFi module to allow connection to a wireless WiFi network. The WiFi Module is installed in the slot below and behind the LCD as shown in the following diagram. When installed, Network Configuration of the WiFi module is accomplished as described in

Chapter 5

.

NOTE

:

The WiFi module is usable only with non-Gigabit IP phones.

To install the WiFi module:

1. Disconnect the IP Phone from power and the LAN.

2. Remove cover from the option module slot behind and below LCD.

3. Insert the WiFi module in the slot.

4. Reconnect to power.

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Wall Mounting 2-7


Wall Mounting

The IP5000 series phones incorporate wall mounting in the base of the phone housing. Using the instructions below and the illustration, wall mount the IP-5000 phone.

• Mark and drill two 7 MM. holes for plastic wall anchors with a vertical separation of 10 cm.

• Insert two (2) anchors into the holes, then insert and tighten the two (2) screws leaving about 2.5 mm exposed. Refer to the figure below.

• Attach all wiring to the IP Phone as described in "Connecting the IP Phone" starting on

page

2-1

.

• Slide the IP Phone over the screws and assure the phone is secure. Note it may be necessary to remove the phone and tighten or loosen the screws for a secure mounting. Also note, the Foot Stand must not be attached to the IP Phone when wall mounting.

• Remove the Handset hook from the phone as shown in the figure below. Reverse the hook and re-install in the IP Phone so that the hook catches the groove in the handset receiver.

• Complete all wiring as described in "Connecting the IP Phone" starting on page

2-1

.

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Provisioning the Edge 5000 2-8


Provisioning the Edge 5000

The Edge 5000 phones support "plug and play" installation employing the automated provisioning process described in

Appendix F

. After connecting to the LAN, desktop PC and

power, refer to "Connecting the IP Phone" starting on page

2-1

, the IP phone retrieves LAN settings including IP address, subnet mask and default gateway address from the local DHCP

(Dynamic Host Control Protocol) server.

In addition, the IP phone requests address information for the provisioning server where configuration and software files are maintained. The IP phone downloads the configuration and, if required, software files from the provisioning server. When complete, the IP phone automatically registers and subscribes for SIP call services using the information from the configuration files. Refer to

Appendix C

for more details.

IP5000 series phones incorporate means for manual configuration when the automated process is not fully available. As a minimum, the IP5000 phones require the information below for proper operation. When not assigned through the automated provisioning process, manual entry of the below parameters is required for proper operation.

- Line 1 SIP parameters including:

• Line 1 SIP call server IP address

• Line 1 Name (SIP user id)

• Line 1 Authentication user name

• Line 1 Authentication password

In addition using static IP addressing requires manual entry of the following IP network configuration data.

• IP address of the IP phone

• Default gateway address

• Subnet mask

Two methods are available for manual configuration.

• The LCD Configuration Menu permits local configuration using the dial pad and

softkeys, see

Chapter 3

.

• The second method employs the IP5000 Web Manager, which allows access to the IP

phone configuration using a Web browser, see

Chapter 4

.

Manual configuration permits assignment of all parameters required to gain full operation of the IP phone. However, manual configuration is time consuming and is intended only to augment the automated process and to allow customizing user preferences.

For configuration with the WiFi Module installed, refer to

Chapter 5

.

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June 2013

Upgrading firmware on Edge Gigabit-E SIP phones for OpenVPN 2-9


Upgrading firmware on Edge Gigabit-E SIP phones for

OpenVPN

IMPORTANT

:

In order to use OpenVPN Server on Edge Gigabit-ESIP phones, all phones must be upgraded with Wave 4.0 firmware, including new phones at the original factory-level firmware and previously-working phones.

•

Gigabit-E SIP phones must be upgraded to the 4.0 firmware version prior to being deployed.

If a phone has already been deployed, it must be brought back on-site for upgrade.

Once a phone has been upgraded to the 4.0 firmware version, remote upgrades will be supported via VPN. Phones must be on-site because firmware versions prior to the

4.0 version require files to be transferred to the phone in less than 10 minutes.

Starting with the 4.0 firmware version this limitation has been increased to 60 minutes.

If a phone is deployed to a location that is far from the Wave Server, it is possible that a firmware upgrade will not complete in less than 10 minutes, so phones must be upgraded to the 4.0 firmware version on-site.

•

You must use Wave’s TFTP server to upgrade firmware on affected Gigabit-E

SIP phones.

While a non-Wave TFTP server may upgrade firmware successfully, Vertical will not offer support for any problems that might arise. For information about updating firmware using Wave’s TFTP server, see Appendix F, in the Wave Edge 5000

Installation and Configuration Guide

.

To verify the firmware version on the phone:

1. After upgrading to 4.0, press the

Menu

button on the phone.

2. Scroll to

Information

and press

OK

.

3. Scroll to S/W version and press OK. The version displayed should be: v0.9.13sve_f.

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Upgrading firmware on Edge Gigabit-E SIP phones for OpenVPN 2-10


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3-1

Chapter 3: Using the LCD Configuration Menu

Chapter 3

Using the LCD Configuration Menu

This chapter provides detailed information to configure the IP5000 phones using the LCD

Configuration Menu. The LCD displays the configuration menu and softkey functions. The softkeys and dial pad select menu items and input values. A configuration session begins by pressing the Settings ( ) button, which accesses the LCD Configuration Menu shown below.

Select the desired menu item using one of the following methods:

• Use the dial pad to input the menu item number.This is the digit displayed in front of the item,

OR

• Navigate with the [Next]-[Previous] softkeys to highlight the item and select with the

[OK] softkey.

Configuration Menu

1.Network Configuration

2.SIP Configuration

3.Phone Settings

4.Call Preferences

5.Directory

6.Set to Default

7.Lock/Unlock Config

8.Information

9.Reboot

LCD Configuration Main Menu

When the desired parameter is reached, enter data with the dial pad or select values with the softkeys. Refer to the "LCD Configuration Menu" below for the complete menu.

The first three sections: "Navigating the Menu", "Entering Values", and "Lock/Unlock

Configuration" give general information on the use of the LCD Menu. The remaining paragraphs of this section give descriptive and procedural information for each parameter of the menu.

Information is organized to follow the structure of the menu as shown in the "LCD Configuration

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3-2


Menu" below. The next menu applies to IP Phones using the wired network connection. When employing the WiFi module, the Network Configuration sub-menu is changed as described in

Chapter 5

of this guide.

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June 2013

3-3


Wave 4.0

LCD Configuration Menu


June 2013

Navigating the LCD Configuration Menu 3-4


Navigating the LCD Configuration Menu

The IP phone must be idle to access the configuration menu and may be password protected

(Locked). If locked, advanced configuration parameters can be viewed, however, data entry is

not possible. Refer to "Lock/Unlock Configuration" on

page 3-5

.

To access the configuration menu:

Press the Settings ( ) button.

To select an item:

Dial the digit associated with the menu item,

OR

Use the [Next]-[Previous] softkeys to move the cursor to the item, then press the [OK] softkey.

The bottom line of the display shows three (3) softkey functions at a time. Additional softkey functions are available when the right arrow, , appears in the bottom-right corner of the LCD.

Use the right navigation button, , to view the additional softkeys.

To return to a previous branch in the menu when the return arrow, , appears in the bottom left corner of the LCD:

Press the left navigation button, .

To exit the configuration menu:

Press the Settings ( ) button.

Entering Values with the Dial Pad and Softkeys

Use the dial pad to input numbers, letters, special characters, and a period. The [Mode] softkey displays to indicate a parameter can accept an alphanumeric entry. Selecting the [Mode] softkey switches the dial pad mode. The dial pad mode displays in the upper-right corner as

for numeric,

Appendix E

for upper case characters and for lower case characters.

defines the relationship between the dial pad digits and characters.

To enter characters with the dial pad, use the digit with the desired character. Press the same digit repeatedly until the desired character appears in the LCD. After entering a character, pause to allow the cursor to move to next character position.

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Lock/Unlock Configuration 3-5


Other special entries include:

- To enter a period or dot (ex., to input an IP address), press asterisk, ] on the dial pad.

- To delete a letter in front of the cursor, press the backspace, [], softkey

- To clear an entire string, press the [Clear] softkey.

Prior to saving an entry, you may discard changes by pressing the left navigation button, , to move to the previous menu, or press the Settings ( ) button to exit the Settings menu.

Lock/Unlock Configuration

The LCD Configuration Menu can be protected for security using a four to eight digit password.

With a password assigned, exiting the LCD Menu automatically locks the menu. Configuration data displays while the menu is locked, however, the menu must be unlocked using the password in order to change advanced parameters.

NOTE

:

Changing some configuration options from the phone keypad interface (ex.

Network mode, static or DHCP) requires unlocking this feature and entering a password. The DEFAULT password for the MBX IP system is five twos (22222).

Parameters under the "Phone Settings" item listed below are not subject to the lock feature, allowing the user access without the need to enter a password.

- LCD

- Ring Type

- Ringer

- Headset

- Flexible settings

- Time Configuration

- Speed Number Dialing

- Key Tone

- Bluetooth

- Language

With the menu locked, the padlock icon appears in the upper line of the LCD as shown below.

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Locked Display

Unlocked Display


June 2013

Lock/Unlock Configuration 3-6


To assign a password:

• Press the Settings ( ) button.

• Press the digit, or move the cursor to

7.Lock/Unlock Config

using the

[Next]-[Previous] softkeys and press the

[OK] softkey. If a password has been previously established, the previous password must be entered, then press the [Change] softkey.

• Enter your new password using the dial pad and press the [OK] softkey. A password is composed of four (4) to eight

(8) digits.

• To confirm your password, input the new password again and press the [OK] softkey to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press the Settings ( ) button to exit the configuration session, which will lock the LCD Menu automatically if a password is assigned.

NOTE

:

The [None] softkey removes a password.

A password consists of four (4) to eight (8) digits.

Assigning a new password automatically unlocks the LCD Configuration Menu.

To unlock the LCD Menu:


• Press the digit, or move the cursor to 7.Lock/Unlock Config using the

[Next]-[Previous] softkeys and press the [OK] softkey.

• Enter the password (4 to 8 digits) and press the [OK] softkey, the Unlocked message appears for approximately 2 seconds and the LCD Menu is unlocked.

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Network Configuration 3-7


• Move to another parameter with the navigation buttons and continue the session or press the Settings ( ) button to exit the configuration session.

NOTE

:

- With a password assigned, exiting the LCD Configuration Menu automatically locks the menu.

- Entering an invalid password returns an error message followed by the "Enter

Password" display.

Network Configuration

Under Network Configuration are the Network mode (DHCP or static), various IP addresses,

DNS (Domain Name Service), and other LAN parameters. In addition, the IP phone MAC

(Media Access Control) address can be viewed.

When using the WiFi Module refer to Chapter 5

for the Network Configuration sub-menus.

NOTE

:

Changing network parameters requires a reboot of the IP phone; when you exit the LCD

Configuration Menu, you will receive a reboot notice. (The IP phone must reboot to utilize the new values entered.)

Network Mode

The IP phone is capable of obtaining all of its IP configuration data from a DHCP server. When a DHCP server is not available, static addressing is used for the Network Mode. Selecting static addressing requires manual entry of other IP network parameters including:

- IP address of the phone

- Default gateway IP address

- Subnet mask

- DNS address

To set the Network Mode:

• Press the Settings ( on

page 3-5

.

) button. If the LCD Menu is locked, use the unlock procedure

• Press the digit, or move the cursor to 1.Network Configuration using the


• Press the digit, or move the cursor to 1.Network Mode using [Next]-[Previous] softkeys and press the [OK] softkey.

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IP Address 3-8


• Select the Network Mode using


[OK] softkey to save your selection.


NOTE

:

An asterisk,

]

, is displayed in front of the current selection.

Changing the Network Mode requires a reboot of the IP phone; when you exit the LCD

Configuration Menu, you will receive a reboot notice. The IP phone must reboot to utilize the new values entered.

IP Address

Selecting static addressing for the Network mode requires manual entry of an IP address for the IP phone. The IP phone requires a valid available IP address for proper operation.

To set the IP Address:


page 3-5

.




• Press the digit, or move the cursor to 2.IP Address using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the IP Address using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

The IP Address can be changed only in static mode and not if DHCP mode is active. In DHCP mode, the IP phone retrieves an IP address from the DHCP server.

Changing the IP Address requires a reboot of the IP phone; when you leave the menu, you will receive a reboot notice. The IP phone must reboot to utilize the new values entered.

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Subnet Mask 3-9


Subnet Mask

Selecting static addressing for the Network mode requires manual entry of a subnet mask for the IP phone. The IP phone requires a valid subnet for proper operation.

To enter the Subnet Mask:


page 3-5

.




• Press the digit, or move the cursor to 3.Subnet Mask using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Subnet Mask using the dial pad and press the [OK] softkey to save your configuration.


NOTE

:

The Subnet Mask can be changed only in static mode and not if DHCP mode is active. In DHCP mode, the IP phone retrieves a subnet mask from the DHCP server.

Changing the Subnet Mask requires a reboot of the IP phone; when you leave the menu, you will receive a reboot notice. The IP phone must reboot to utilize the new values entered.

Default Gateway

Selecting static addressing for the Network mode requires manual entry of a default gateway address for the IP phone. The IP phone requires a valid default gateway address for proper operation.

To assign the Default Gateway address:

• Press the Settings ( procedure.on

page 3-5

.

) button. If the LCD Menu is locked, use the unlock



• Press the digit, or move the cursor to 4.Default Gateway using the


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June 2013

Primary DNS Address 3-10


• Input the Default Gateway IP address using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

The Default Gateway address can be changed only in static mode and not if DHCP mode is active. In DHCP mode, the IP phone retrieves a default gateway address from the DHCP server

Changing the Default Gateway address requires a reboot of the IP phone; when you leave the menu, you will receive a reboot notice. The IP phone must reboot to utilize the new values entered.

Primary DNS Address

Using an FQDN (Fully Qualified Domain Name) for any of the servers in the IP phone configuration requires entry of a primary DNS IP address. The IP phone contacts the primary

DNS server to resolve the FQDN to an IP address.

To assign the Primary DNS Address:


page 3-5

.




• Press the digit, or move the cursor to 5.Primary DNS Address using the


• Input the Primary DNS Address using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Changing the Primary DNS Address requires a reboot of the IP phone; when you leave the menu, you will receive a reboot notice. The IP phone must reboot to utilize the new values entered.

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Secondary DNS Address 3-11


Secondary DNS Address

With an FQDN assigned as any of the servers in the IP phone configuration, the IP phone contacts the primary DNS server to resolve the FQDN to an IP address. Should the primary not respond, the IP phone contacts a secondary DNS for FQDN resolution. This is an optional but recommended setting.

To assign the Secondary DNS Address:


page 3-5

.




• Press the digit, or move the cursor to 6.Secondary DNS Address using the


• Input the Secondary DNS Address using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Changing the Secondary DNS Address requires a reboot of the IP phone; when you leave the menu, you will receive a reboot notice. The IP phone must reboot to utilize the new values entered.

MAC Address

IEEE specifications require manufacturers of data equipment to store a unique 6-byte MAC or

Ethernet address in the permanent memory of each network device.

To view the MAC Address:




• Press the digit, or move the cursor to 7.MAC Address using the [Next]-[Previous] softkeys and press the [OK] softkey.

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VLAN Settings 3-12


• View the MAC Address of the IP phone.


VLAN Settings

VLAN settings define the Ethernet frame priority and VLAN identification in accordance with

IEEE 802.1p/Q standards. Separate VLAN tags are assigned for the IP Phone PC port and the

LAN (voice) port. With a VLAN Id assigned, only frames with the assigned Id are accepted, and all SIP and voice frames sent by the IP5000 include the VLAN Id assigned to the LAN port.

NOTE

:

For proper operation, other network elements (LAN switches and default gateway) must support and be configured with proper VLAN parameters.

VLAN settings are overwritten if CDP is enabled.

Changing the VLAN parameters requires a reboot of the IP phone; when you leave the menu, you will receive a reboot notice. The IP phone must reboot to utilize the new values entered.

VLAN Priority (LAN)

The VLAN Priority (LAN) establishes the priority for Ethernet frames from the IP5000 voice port including signaling and voice packets. Setting the VLAN ID to zero (0) disables VLAN framing and the IP Phone uses only standard Ethernet frames.

To assign VLAN Priority for the LAN (voice) port:


page 3-5

.




• Press the digit, or move the cursor to 8.VLAN Settings using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the digit, or move the cursor to 1.VLAN Priority (LAN) using the


• Input the VLAN Priority for the LAN port using the dial pad and press the [OK] softkey to save your entry.


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June 2013

VLAN Settings 3-13


NOTE

:

Changing the VLAN Priority requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

The recommended value for VLAN Priority (LAN) port is 5.

To disable VLANs, assign the VLAN ID as zero (0).

VLAN ID (LAN)

The VLAN ID (LAN) assigns the identification for Ethernet frames for the IP Phone voice port including signaling and voice payloads. Setting the VLAN ID to zero (0) disables the VLAN framing and the IP Phone uses only standard Ethernet frames.

To assign the VLAN ID for the LAN (voice) port:


page 3-5

.





• Press the digit, or move the cursor to 2.VLAN ID (LAN) using the


• Input the VLAN ID for the LAN port using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Changing the VLAN ID requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.


VLAN Priority (PC)

The VLAN Priority (PC) establishes the priority for Ethernet frames for the IP Phone PC port.

Setting the VLAN ID to zero (0) disables VLAN framing and the IP Phone uses only standard

Ethernet frames.

To assign the VLAN Priority for the PC port:


page 3-5

.


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VLAN Settings 3-14





• Press the digit, or move the cursor to 3.VLAN Priority (PC) using the


• Input the VLAN Priority for the PC port using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Changing the VLAN priority for the PC port requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.


The recommended value for the VLAN Priority for the PC port is 3.

VLAN ID (PC)

The VLAN ID (PC) assigns the identification for Ethernet frames for the IP Phone PC port.

Setting the VLAN ID to zero (0) disables VLAN framing and the IP Phone uses only standard

Ethernet frames.

To assign the VLAN ID (PC) port:


page 3-5

.





• Press the button, or move the cursor to 4.VLAN ID (PC) using the


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June 2013

CDP 3-15


• Input the VLAN ID (PC) port using the dial pad and press the [OK] softkey to save your entry.

• Move to another parameter with the navigation buttons and continue the session, or press the Settings ( ) button to exit the configuration session.

NOTE

:

Changing the VLAN ID (PC) port requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.


CDP

IP Phones can be assigned to employ the Cisco® Discovery Protocol to determine if VLANs are to be used and the associated VLAN Id. The CDP selection displays only if 'function_cdp' is enabled in the configuration file, see

Appendix D

. As a default, the CDP selection displays.

To set the CDP status when 'function_cdp' is enabled:

• Press the Settings (

Refer to

page 3-5

.

) button. If the LCD Menu is locked, use the unlock procedure.



• Press the digit, or move the cursor to 9.CDP using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Select the desired softkey ([Yes] or [No]) to enable or disable CDP.


NOTE

:

Changing the CDP status requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

When CDP is enabled, VLAN settings are overwritten.

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SIP Configuration 3-16


SIP Configuration

The SIP Configuration selection establishes parameters for each line appearance, SIP User Id, allowing the IP Phone to register and, if required, subscribe for the line appearance with the appropriate call server. Additionally, general Voice over IP (VoIP) characteristics are assigned, which affect characteristics associated with all lines.

Lines are assigned to the IP Phone flexible buttons in consecutive order from the first button.

For each line, the following parameters are available:

- call server IP address

- authorization Id and password

- line type

- special line attributes

As a default, the maximum number of lines is two and only the first two line appearances are available using the LCD Menu. When the IP Phone requires more than two (2) lines, use the

Web Manager or configuration file to change the number of lines and line parameters.

NOTE

:

For proper operation, assign the first line button as an appearance of the user's line. For features where the IP Phone uses one-button line access such as Speed Dial, the IP Phone employs the first line button.

SIP Configuration - Line Parameters

Assign parameters in this section for each SIP line appearance.

Call Server Address

The Call Server Address is the IP address or FQDN of the IP Phone host call server. Different call servers can be defined for each line.

To assign the Call Server address:


on page page 3-5

.


• Press the digit, or move the cursor to 2.SIP Configuration using the


• Press the digit, or move the cursor to 1.Line Configuration using the


• Enter the line button number or move the cursor using the [Next]-[Previous] softkeys and press the [OK] softkey to select a line button.

• Press the digit, or move the cursor to 1.Call Server Address using the


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SIP Configuration - Line Parameters 3-17


• Input the Call Server Address or FQDN using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Changing the Call Server Address requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered. To enter alphanumeric characters select the [Mode] softkey. Refer to

Appendix E for the character

mapping of dial pad digits.

Proxy Port

The Proxy Port defines the TCP/UDP port number employed for SIP signaling transport. In common practice, port number '5060' is used.

To change the Proxy Port number:


page 3-5

.







• Press the digit, or move the cursor to 2.Proxy Port using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Proxy Port number using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Changing the Proxy Port requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

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Display Name

When assigned, the Display Name is used in SIP headers as the caller id name.

To enter the Display Name:


page 3-5

.







• Press the digit, or move the cursor to 3.Display Name using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Display Name using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

To enter alphanumeric characters select the [Mode] softkey. Refer to

Appendix E for the

character mapping of dial pad digits.

Name

The Name is used in SIP headers as the SIP user id or account assigned in the call server. A name is required for proper operation and must match the user id or account assigned in the call server.

To enter the Name:


page 3-5

.







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June 2013



• Press the digit, or move the cursor to 4.Name using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Name using the dial pad and press the [OK] softkey to save your entry.


NOTE

:


Appendix E for the


Authentication User Name

Authentication of the line appearance with the SIP call server uses the Authentication User

Name.

To assign the Authentication User Name:


page 3-5

.







• Press the digit, or move the cursor to 5.Auth. Username using the


• Input the Authentication User Name using the dial pad and press the [OK] softkey to save your entry.


NOTE

:


Appendix E for the


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June 2013



Authentication Password

Authentication of the line appearance with the SIP call server uses the Authentication Password in conjunction with the user name.

To assign the Authentication Password:


page 3-5

.







• Press the button, or the move cursor to 6.Auth. Password using the


• Input the Authentication Password using the dial pad and press the [OK] softkey to save your entry.


NOTE

:


Appendix E for the


Registration Status

The status of the line registration with the SIP call server can be viewed. The status is displayed as OK, NOK (Not OK) or undefined. The latter displays when no call server address is assigned.

To view the Registration status for a line:







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June 2013



• Press the button, or move the cursor to 7.Reg. Status using the

[Next]-[Previous] softkeys, view the registration status.


Line Type

Each line button represents a SIP user id or account in the call server. A line must have a Line

Type assignment. The three line types available are private, shared or BLA (Bridged Line

Appearance). A private line generally appears on line buttons of one phone but may appear at multiple phones as a Multiple Line Appearance (MLA). While incoming calls on a private line ring at all phones with an appearance, an active or held private line call is accessible only to the associated phone.

In addition, the status of an active or held private line call displays only at the associated phone.

Only the active user may transfer or conference calls on a private line.

A BLA appears at line buttons of more than one phone. All phones with an appearance can access incoming and held calls on the BLA and receive status information for the call. Note for proper operation, assign the line as a BLA in the call server as well as the IP Phone.

Each line button employs LEDs to indicate status of the line as shown below.

Incoming call

Line in use at this phone

Call held at this phone

BLA in use at another phone

BLA Call held at another phone

Line not registered w/server

Orange*

Orange*

Orange*

Red

LED flashes at 60 ipm, fast flash

LED On

LED flashes at 30 ipm, slow flash

LED On

Red LED slow flash

Red/Orange LED flashes color, red to orange at 30 ipm

* When the LCD displays information for a line, such as when an incoming call first rings, the LED color is orange otherwise, the LED color will be green.

To assign the Line Type:


page 3-5

.






Wave 4.0


June 2013




• Press the digit, or move the cursor to 8.Line Type using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Select the type for the line using the


[OK] softkey to save your entry.


NOTE

:

Changing the Line Type requires a reboot of the IP Phone; when you leave the menu, you will receive a Reboot notice. The IP Phone must reboot to utilize the new values entered.

An asterisk,

]

, is displayed in front of the current selection.

MADN Directory Number

A shared line requires entry of the associated DN (Directory Number). Note assign a DN only for a shared line type.

To assign the DN for a shared line,


page 3-5

.







• Press the digit, or move the cursor to 9.Directory Number using [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Directory Number for the shared line using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Assign a Directory Number only for a shared line. Do not assign a Directory

Number for a private line.

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SIP Configuration - General Parameters 3-23


SIP Configuration - General Parameters

Parameters in this section assign the overall SIP operation.

Outbound Proxy Address

With the Outbound Proxy Address defined, the IP Phone sends all requests to the proxy instead

of the SIP call server configured in

“Call Server Address” on page 3-17

. The address may be in the form of an IP address or a FQDN.

To assign an Outbound Proxy Address


page 3-5

.




• Press the digit, or move the cursor to 2.Outbound Proxy Addr. using the


• Input the Outbound Proxy Address using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

- To enter alphanumeric characters select the [Mode] softkey. Refer to Appendix E

for the character mapping of dial pad digits.

- Changing the Outbound Proxy Address requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. (The IP Phone must reboot to utilize the new values entered.)

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Outbound Proxy Port

With the Outbound Proxy Server defined, the associated port must be defined as the Outbound

Proxy Port. All SIP requests are sent to the assigned port instead of the proxy port configured in

“Proxy Port” on page 3-18

.

To assign the Outbound Proxy Port:


page 3-5

.




• Press the digit, or move the cursor to 3.Outbound Proxy Port using the


• Input the Outbound Proxy Port using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Changing the Outbound Proxy Port requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

Backup Proxy Address

When employing an outbound proxy, a backup proxy can be defined for use should the primary proxy fail to respond. The Backup Proxy Address is an IP address or a FQDN.

To assign a Backup Proxy Address:


page 3-5

.




• Press the digit, or move the cursor to 4.Backup Proxy Address using the


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• Input the Backup Proxy Address using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Changing the Backup Proxy Address requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.


Appendix E for the


Backup Proxy Port

The Backup Proxy Port defines the port used when sending SIP messages to the backup proxy defined under

“Backup Proxy Address” on page 3-25

.

To assign the Backup Proxy Port:


page 3-5

.




• Press the digit, or move the cursor to 5.Backup Proxy Port using the

Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Backup Proxy Port using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Changing the Backup Proxy Port requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

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Local UDP Port

The Local UDP Port defines the port, normally 5060, the IP Phone uses to send and receive

SIP signaling packets. In some instances, particularly when behind a firewall, the normal port may not be available. If port 5060 is not available, a different port can be defined.

To set the Local UDP Port:


page 3-5

.


• Press the digit, or move the cursor to 2.SIP Configuration using the


• Press the digit, or move the cursor to 6.Local UDP Port using the


• Input the Local UDP Port using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Changing the Local UDP Port requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

RTP Start Port

When a SIP call is established, Real-Time Transport Protocol (RTP) packets transport media and digitized voice. The port used for RTP packets is usually 23000, but a different port may be defined.

To assign an RTP Start Port:


page 3-5

.




• Press the digit, or move the cursor to 7.RTP Start Port using the [Next]-[Previous] softkeys and press the [OK] softkey.

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• Input the RTP Start Port using the dial pad and press the [OK] softkey to save your entry.


NOTE

:

Changing the RTP Start Port requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

Proxy Registration

If Proxy Registration is set to [Yes], the IP Phone will register with the appropriate call or proxy server upon initial power-up, during a reboot and at periodic intervals based on the timer

defined in

“Register Expires” on page 3-28

.

To enable Proxy Registration:


page 3-5

.




• Press the button, or move the cursor to 8.Proxy Registration using the


• To enable registration, press the [Yes] softkey or, to disable SIP registration, press the [No] softkey.


Register Expires

To assure a connection with the proxy or SIP call server, the IP Phone periodically re-registers.

Unless defined by the host server during registration, the Register Expires timer determines the interval between registration attempts and is set from 0 to 6400 seconds, default 3600 seconds.

To modify the Register Expires timer:


page 3-5

.


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• Press the digit, or move the cursor to 9.Register Expires using the


• Input the registration expiration time using the dial pad and press the [OK] softkey to save your entry.


VMS Address

The Voice Mail Server (VMS) address is the IP address or phone number of the user's voice mail system.

To assign the VMS Address:


page 3-5

.




• Press the digits , or move the cursor to 10.VMS Address using the

[Next]-[Previous] softkeys and press the [OK] softkey to save your entry.

• Input the VMS Address using the dial pad and press the [OK] softkey to save your entry.


NOTE

:


Appendix E for the


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Domain

The Domain specifies the domain for SIP service when the provider desires to use a specific

SIP domain for the IP Phone.

To assign the Domain


page 3-5

.




• Press the digits , or move the cursor to 11.Domain using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Domain name using the dial pad and press the [OK] softkey to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press the Settings ( configuration session.

) button to exit the

NOTE

:


Appendix E for the


STUN Server

When the phone is located behind NAT and a STUN server exists, this menu sets the STUN server IP address or FQDN.

To assign the STUN server


page 3-5

.




• Press the digits , or move the cursor to 12.Stun Server using the


• Input the Stun Server using the dial pad and press the [OK] softkey to save your entry.



NOTE

:


Appendix E for the


Wave 4.0


June 2013

Phone Settings 3-30


Phone Settings

Under the Phone Settings menu item the user parameters listed below can be changed.

- LCD contrast

- Ring setting

- Ringer

- Headset auto mode

- Flexible button settings

- Time Configuration

- S/W Update

- Outgoing Call Lock

- Speed Number Dialing

- Key Tone

- Bluetooth

- Language

With the exception of S/W Update, these settings are not password protected. The user may access these parameters even if the LCD Configuration Menu is locked.

LCD Contrast

The contrast of the LCD is adjustable for best viewing angle.

To adjust the LCD contrast:


• Press the digit, or move the cursor to 3.Phone Settings using the


• Press the digit, or move the cursor to 1.LCD Contrast using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the [Down] softkey to decrease the contrast, or press the [Up] softkey to increase the contrast.


Wave 4.0


June 2013

Ring Setting 3-31


Ring Setting

The IP Phone uses one of 14 ring signals (Ring Types) or no ring ("Ringer Off") for incoming call notification. Each line and Phone Book record may have a different ring type assigned including "Ringer Off" and "Set as Default". The "Default Ring Type" is used when a ring type is "Set as Default" or not defined for a line or Phone Book record. By assigning different ring signals to closely located phones, lines or Phone Book records, the user can identify the ringing phone, line or caller.

Ring types 1 through 4 and 101 to 105 are fixed in the IP Phone memory and may be selected by the user. An additional five tones, Ring Type 201 to 205, use an RTTTL (Ring Tone Text

Transfer Language) format text file, which must be downloaded to the IP Phone prior to selection. Refer to

Appendix G

for additional details on RTTTL ring tones.

For each line, the ring signal can be immediate or delayed by up to 10 seconds. Delayed ring is defined in one-second increments from 0 to 10 seconds. By assigning different ring signals to closely located phones lines or Phone Book records, the user can identify the ringing phone, line or caller.

Default Ring Type

To select the Default Ring Type for the IP Phone:




• Press the digit, or move the cursor to 2.Ring Setting using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the digit, or move the cursor to 1.Default Ring Type using the


• Select the Ring Type using the [Next] softkey. Press the [Play] softkey to hear the selected tone.

• Press the [OK] softkey to change to the selected Ring Type.


NOTE

:

The Edge 5000 series phone uses one of 14 ring types, nine fixed in memory and the remaining

5 user-defined, as the phone or default ring, see

Appendix G

. Each line and Phone Book entry may use a different type.

Wave 4.0


June 2013

Ring Setting 3-32


Line Ring Setting

To adjust the Ring type (tone) for a line:




• Press the digit, or move the cursor to 2.Ring Setting using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Dial the line number plus one (2 for Line 1, 3 for Line 2, etc.), or move the cursor to

Line n Configuration using the [Next]-[Previous] softkeys and press the [OK] softkey.

The value of n is the line button number.

• Press the digit, or move the cursor to 1.Ring Type using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Select the Ring Type using the [Next] softkey. Press the [Play] softkey to hear the selected tone. The Ringer Off selection turns the ringer off for incoming calls on the line. The "Set as Default" uses the Default Ring Type for incoming calls on the line, see

“SNTP Server

Address” on page 3-38

.

• Press the [OK] softkey to save the selection.


NOTE

:

If no Ring Type or "Set as Default" is assigned for a line, the "Default Ring Type" is used.

The Ring Type can be set to any of the 14 Ring types, "Set as Default" or "Ringer Off". When set as Ringer Off, the phone will not ring for incoming calls on the line.

For Ring Type, an asterisk,

]

, displays in front of the current selection.

Delayed Ring

To set delayed ring for a line:


• Press the digit, or move the cursor to 3.Phone Settings using the


• Press the digit, or move the cursor to 2.Ring Setting using the [Next]-[Previous] softkeys and press the [OK] softkey.

Wave 4.0


June 2013

Ringer Off 3-33


• Dial the line number plus one (2 for Line

1, 3 for Line 2, etc.), or move the cursor to

Line n Configuration using the


[OK] softkey. The value of n is the line button number.


2.Delayed Ring

using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Enter the delay time as 0 to 10 seconds in 1-second increments. A zero (0) provides no delay; the ring signal is immediate.

• Press the [OK] softkey to save to the delayed ring setting.


Ringer Off

The IP Phones can be programmed not to ring when an incoming call is received.

To set the Ringer Off parameter:




• Press the digit, or move the cursor to 3.Ringer Off using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the [Yes] softkey to enable Ringer

Off, or press the [No] softkey to disable

Ringer Off.


Wave 4.0


June 2013

Headset Auto Mode 3-34


Headset Auto Mode

The Edge 5000 phones support use of a headset that has a standard 2.5 mm plug. With

Headset Auto Mode enabled, pressing a line button automatically connects audio to the headset. Also, redial, Speed dial, Speed number dialing and click-to-call places calls with audio through the headset.

To enable Headset Auto Mode:




• Press the digit, or move the cursor to 4.Headset Auto Mode using the


• Press the [Yes] softkey to enable the

Headset Auto Mode or press the [No] softkey to disable the Headset Auto

Mode.


Wave 4.0


June 2013

Flexible Button Setting 3-35


Flexible Button Setting

The flexible buttons not assigned as line buttons can access various functions. The table below indicates the available functions with a description of each.

6

7

4

5

8

9

2

3

0

1

Feature

No Function

Speed Dial Function

Phone Book Function

Call Log Function

Mute Function

Headset Function

Redial Function

Return Call Function

Set Call Forwarding

Conference Function

10 Transfer Function

11 Hold Function

12 Do not disturb

13 Set Ringer Off

14 Message Function

Description

Unassigned

Dials the assigned number

Views the personal phone book

Views the call log list

Toggles the Mute feature on and off

Toggles the Headset on and off

Dials the last number dialed by the user.

Dials the number of the last answered call

Sets the call forwarding configuration

1. Initiates a conference call

2. Joins calls in a conference

3. Terminates the conference call

Initiates a call transfer

Places an active call on hold

Toggles the DND on and off

Toggles the ringer on and off

Views the number of new and old messages stored in the Voice

Mail server, and dials the Voice Mail server by pressing the

[Dial]

softkey

To assign a function to a flexible button:




• Press the digit, or move the cursor to 5.Flexible Button using the [Next]-[Previous] softkeys and press the [OK] softkey.

Wave 4.0


June 2013

Flexible Button Setting

• Select the desired flexible button.

3-36


• Select a function using the

[Next]-[Previous] softkey and press the

[OK] softkey. Refer to the table above for

"Flexible Button Functions".

• If the selected function is Speed dial or

Message, enter the speed number or voice mail number and press the [OK] softkey.

• Each flexible button can have its own label, enter the label and press the [OK] softkey to save the entry.


NOTE

:

- Only flexible buttons not assigned as line buttons can be assigned a function.

For proper operation, Flexible button 1 should be assigned as the user's primary extension line appearance.

- The Edge 5000 has 24 flexible buttons.

- An Expansion Module may be connected to the IP Phone expanding the number of Flexible buttons available with the IP Phone by 12.



Wave 4.0


June 2013

Time Configuration 3-37


Time Configuration

Within the Time Configuration menu, the IP Address or FQDN of the desired Simple Network

Time Protocol (SNTP) server and the local time zone are defined. In addition, Daylight Savings

Time (DST) is enabled.

The following SNTP server addresses or other private SNTP server addresses may be used for

Time Configuration:

- clock.via.net

- ntp.nasa.gov

- tick.ucla.edu

SNTP Server Address

SNTP is a standard protocol that permits a network device to obtain the network's current time.

For operation with SNTP, the IP Phones require an SNTP server IP address or FQDN.

To assign the SNTP Server Address:




• Press the digit, or move the cursor to 6.Time Configuration using the


• Press the digit, or move the cursor to 1.SNTP Server Address using the


• Input the SNTP Server Address using the dial pad and press the [OK] softkey to save the entry.


NOTE

:


Appendix E for the


Time Zone

For proper operation of the clock, the IP Phone requires the local time zone.

To enter the Time Zone:


Wave 4.0


June 2013





• Press the digit, or move the cursor to 6.Time Configuration using the



2.Time Zone using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Select the Time Zone desired using the


[OK] softkey to save the entry.


NOTE

:

An asterisk,

]

, displays in front of the current selection. Select the nearest region as shown in the

“Time Zones Chart” on page D-32 .

DST Auto Adjustment

The IP Phone automatically adjusts for DST when enabled.

To enable/disable automatic day light savings time:






• Press the digit, or move the cursor to 3.DST Auto Adjustment using the


• Press the [Yes] softkey to enable DST

Auto Adjustment, or press the [No] softkey to disable DST Auto Adjustment.


Wave 4.0


June 2013



Time Format

The format of the LCD time display can be set to display time in the 12-hour format or 24-hour format. In addition, the LCD time display can be disabled.

To set the display format for time:






• Press the digit, or move the cursor to 4.Time Format using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the [Next]-[Previous] softkeys to select the Time Format and press the

[OK] softkey to set the format.


NOTE

:

An asterisk,

]


Date Format

The format of the LCD date displays in the one of the formats below:

MM/DD (01/22)

DD/MM (22/01)

DD Month (22 Jan)

Month DD (Jan 22)

None

To set the date display format:




Wave 4.0


June 2013

S/W Update 3-40



6.Time Configuration

using the


[OK] softkey.


5.Date Format


• Press the [Next]-[Previous] softkeys to select the display format and press the [OK] softkey to set the format.


NOTE

:

An asterisk,

]


S/W Update

Within the S/W Update selection, the type of provisioning (TFTP/HTTPS), the Server Address,

HTTPS Verification settings and DHCP Options can be viewed and changed.

Provisioning Type

The 5000 phone supports two provisioning protocols:

- Trivial File Transfer Protocol (TFTP) - a simple transfer mechanism using UDP but lacks security and TFTP ports are often blocked at firewalls.

- Hyper-Text Transfer Protocol/Secure (HTTP/S) - employs TCP and using SSL

(Secure Sockets Layer) encryption is a more secure method. In addition, ports employed by HTTPS are commonly available.

To assign the provisioning protocol:

• Press the Settings ( ) button. If the LCD Menu is locked, use the unlock

procedure. Refer to page 3-5

.



• Press the digit, or move the cursor to 7.S/W Update using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the digit, or move the cursor to 1.Provisioning Type using the


Wave 4.0


June 2013

S/W Update 3-41


• Select the Provisioning Type (TFTP or

HTTPS) using the [Next]-[Previous] softkeys and press the [OK] softkey to save your entry.


NOTE

:

Changing the Provisioning Type requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

An asterisk, ], displays in front of the current selection.

TFTP Server Address

With TFTP provisioning selected, the IP address or FQDN of the TFTP server must be defined.

The TFTP Server Address may be retrieved automatically from the DHCP server or set manually.

To enter a TFTP Server Address:


page 3-5

.





• Press the digit, or move the cursor to 2.TFTP Server Address using the


• Input the TFTP Server Address using the dial pad, and press the [OK] softkey to save your entry.


NOTE

:

Changing the TFTP address requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

Wave 4.0


June 2013

S/W Update 3-42


HTTPS Provisioning

The HTTP/HTTPS server URL is a required parameter for HTTP/HTTPS provisioning.

Normally, HTTP employs TCP port 80, and HTTPS employ port 443. In addition, if required by the HTTP/HTTPS server for authentication, a Username and Password are assigned.

NOTE

:

When using HTTPS, the server must support SSL (Secure Sockets Layer) for proper operation.

Provisioning URL

The Provisioning URL is the URL of the HTTP/HTTPS server.

To assign the provisioning server URL:


page 3-5

.





• Press the digit, or move the cursor to 3.HTTPS Provisioning using the


• Press the digit, or move the cursor to 1.Provisioning URL using the


• Input the provisioning server URL using the dial pad and press the [OK] softkey to save the entry.


NOTE

:

- Changing the provisioning server URL requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. (The IP Phone must reboot to utilize the new values entered.)

- To enter alphanumeric characters select the [Mode] softkey. Refer to

Appendix E


Username

In some cases, the HTTP/HTTPS server requires a Username (Id) and Password for authentication prior to allowing file access.

To set the Username:


page 3-5

.


Wave 4.0


June 2013

S/W Update 3-43







• Press the digit, or move the cursor to 2.Username using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Username using the dial pad, and press the [OK] softkey to save your entry.


NOTE

:

- Changing the Username requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

- To enter alphanumeric characters select the [Mode] softkey. Refer to

Appendix E


Password

In some cases, the HTTP/HTTPS server requires a Username (Id) and Password for authentication prior to allowing file access.

To set the Password:


page 3-5

.







• Press the digit, or move the cursor to 3.Password using the [Next]-[Previous] softkeys and press the [OK] softkey.

Wave 4.0


June 2013

S/W Update 3-44


• Input the Password using the dial pad, and press the [OK] softkey to save your entry.


NOTE

:

- Changing the Password requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

- To enter alphanumeric characters select the [Mode] softkey.

Appendix E

for the


HTTPS URL DHCP Option Number

An unused DHCP option can be used to define the HTTPS provisioning server URL. As a default, the IP Phone uses DHCP option 160.

To modify the DHCP option used for the HTTPS URL:


page 3-5

.







• Press the digit, or move the cursor to 4.DHCP Option Number using the


• Input the DHCP option, 1 to 255, using the dial pad, and press the [OK] softkey to save your entry.


NOTE

:

Changing the DHCP option requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

Wave 4.0


June 2013

S/W Update 3-45


Certificate Verification

The IP5000 series IP Phones can verify specific characteristics of the HTTPS server and the

Certificate of Authority stored on the server. Verifiable characteristics are:

- Valid Certificate signature

- HTTPS server name

- Certificate of Authority expiration date

If the verification fails, IP Phones terminate the HTTPS session.

To modify the verification options:


page 3-5

.




• Press the digit, or move the cursor to 7.S/W Update using the [Next]-[Previous] softkeys and press the [OK] softkey.



• Press the digit, or move cursor to 5.Check Certificate using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Select the desired option using the dial pad digits 1-3 or the [Next]-[Previous] softkeys and press the [OK] softkey.

1. Check Valid Cert.

2. Check Server Name

3. Check Expiration

• For each option, press the [Yes] softkey to enable the check, or press the [No] softkey to disable the check


NOTE

:

Changing the verification options requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. (The IP Phone must reboot to utilize the new values entered.) The display will indicate the present value (Yes or No) for each option.

Wave 4.0


June 2013

S/W Update 3-46


S/W Download Flag

When Power is applied or a reboot is processed, the IP-Phone automatically checks and downloads IP Phone Software from the defined provisioning server. The IP Phone will download software if the software versions are different and the S/W Download flag is enabled.

Note this menu item displays only when the Download Flag function is enabled in the Web

Manager, see

“Phone Settings” on page 4-19

, or configuration file, see

Appendix D

.

To set the S/W Download Flag:


page 3-5

.





• Press button, or move cursor to 4.S/W Download Flag using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the [Yes] softkey to enable the S/W

Download, or press the [No] softkey to disable the S/W Download.

• Move to another parameter with the navigation buttons and continue the session or press the Settings ( ) button to exit the configuration session

NOTE

:

Changing the S/W Download Flag requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

Config Download Flag

When Power is applied or a reboot is processed, the IP-Phone automatically downloads a

Global (system) and a Phone specific (MAC) Configuration file from the defined provisioning server. To download the configuration files during provisioning, the Config Download flag must be enabled. Note this menu item displays only if the Download Flag function is enabled using the Web Manager, see

“Phone Settings” on page 4-19

, or the configuration file, see

Appendix D

.

To set the Config Download Flag:


page 3-5

.




Wave 4.0


June 2013

S/W Update 3-47


• Press the digit, or move the cursor to 7.S/W Update using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press button, or move cursor to 5.Config Download Flag using the



Configuration Download, or press the [No] softkey to disable the Configuration

Download.

• Move to another parameter with the navigation buttons and continue the session or press the Settings ( the configuration session.

) button to exit

NOTE

:

Changing the Config Download Flag requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to use the new values entered.

DHCP Option

The IP Phone supports DHCP Options 66 & 150 (TFTP server) and a custom Option, default

160, for the HTTP/HTTPS URL to define the provisioning server. In some situations, it is useful to disable use of the DHCP Options.

To set the DHCP Options flag:


page 3-5

.





• Press the digit, or move the cursor to 6.DHCP Option using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Select the DHCP Option desired using

[Next]-[Previous] softkeys and press the [OK] softkey to save the entry. Options available include "Don't use any Option", "Option

66/150 only", "Option 160 only" and "Option

66/150, 160 both".


NOTE

:

- Changing the DCHP Options requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

- An asterisk, ], displays in front of the current selection.

Wave 4.0


June 2013

Lock Outgoing Call 3-48


Lock Outgoing Call

The IP Phone can be configured to allow outgoing calls only if a password is entered. When enabled, the LCD screen will display the password request and the password must be entered prior to connecting for outgoing call.

To activate this feature, the LCD password must be set, refer to "Lock/Unlock Configuration" on

page 3-5

and Lock Outgoing Call must be enabled.

To enable/disable the Lock Outgoing Call feature:

• Press the Settings ( ) button. If the

LCD Menu is locked, use the unlock procedure on

page 3-5

.



• Press the digit, or move cursor to 8.Lock Outgoing Call using the



Lock Outgoing Call, or press the [No] softkey to disable the Lock Outgoing Call.


Speed Number

Each IP5000 series phone includes a Phone Book that supports up to 100 entries. Each Phone

Book record includes a two (2) digit Speed number, see

“Phone Book” on page 60

. When enabled, dialing the Speed Number (00-99) sends the contact information from the associated Phone

Book record.

To enable/disable Speed Number operation:




• Press the digit, or move the cursor to 9.Speed Number using the


Wave 4.0


June 2013

Key Tone 3-49



Speed Number, or press the [No] softkey to disable the Speed Number.

• Move to another parameter with the navigation buttons and continue the session or press the Settings to exit the configuration session.

) button

When enabled, dialing an empty Speed Number terminates the call and the empty status of the

Speed Number displays for approximately 2 seconds.

Key Tone

Normally, when a button on the phone is pressed a tone is generated to confirm to the user that the phone has recognized the key depression. If desired, this tone can be disabled.

To enable/disable the Key Tone:




• Press the digits, or move the cursor to 10.Key Tone using the


• Press the [Yes] softkey to enable the Key

Tone, or press the [No] softkey to disable the Key Tone.


Wave 4.0


June 2013

IP5000 Bluetooth Support 3-50


IP5000 Bluetooth Support

The IP5000 can be equipped with a Bluetooth module allowing use of a headset that supports

Bluetooth connections in place of a wired headset, see

“Bluetooth Module Installation” on page 2-5

details. Prior to using a Bluetooth headset, it must be paired and can then be connected with the Bluetooth module. This section describes how to pair, connect, disconnect and delete a

Bluetooth headset. Note that the Bluetooth menu is only available when a Bluetooth module is installed in the IP phone

NOTE

:

An asterisk,

]

, displays in front of the current headset selection.

When the Bluetooth module is installed, the icon is displayed in upper part of the IP8830 or

IP8840 LCD. When one or more, maximum five (5), Bluetooth headsets are paired, the icon is displayed and, when connected, the icon is displayed.

When a Bluetooth headset is connected, a wired headset cannot be used and the Headset button will control the Bluetooth headset.

Pairing a Bluetooth headset

A Bluetooth headset must be paired with the Bluetooth module before it can be connected

(activated). Up to five (5) headsets may be paired with the IP Phone at one time.

To Pair and connect a new headset with the IP Phone:



[Next]-[Previous] softkeys, and press the [OK] softkey.

• Press the digits, or move the cursor to 11.Bluetooth using the



1.Headset Management using the

[Next]-[Previous] softkeys, and press the

[OK] softkey. This will display a list of previously paired headsets.

• If no headsets are paired with the IP

Phone, press the [Search] softkey, the IP

Phone will search for nearby Bluetooth headsets. If one or more Bluetooth headsets are already paired with the IP

Phone, press the [ ] softkey and select the [Add] softkey to add another headset.

Wave 4.0


June 2013



• Select a Bluetooth headset from the list of headsets found using the

[Next]-[Previous] softkeys, and select the

[Pair] softkey.

• When the "Enter PIN Code" is displayed, input the PIN associated with the headset and press [OK] softkey.


NOTE

:

If the PIN entered is valid, the Bluetooth headset is paired and automatically connected to the IP

Phone.

Connect or Disconnect a Paired Headset

When one or more headsets are paired with the IP8830 or IP8840 phone, the headset must be connected prior to use. When it is desired to change the active headset, the presently active headset must be disconnected prior to connecting the new headset. The following procedure describes the steps required to connect or disconnect a headset that is paired to the IP Phone.

To connect a headset that is already paired or disconnect an active headset:




• Press the digits, or move the cursor to 11.Bluetooth using the



1.Headset Management

using the


[OK] softkey. This displays a list of previously paired headsets.

• Select a Bluetooth headset from the list of headsets found using the [Next]-[Previous] softkeys.

Wave 4.0


June 2013



• Press the [Connect] softkey to activate the previously paired headset or press the [Discon] to deactivate the headset.


NOTE

:

An asterisk,

]

, displays in front of the current headset selection.

Deleting a Headset from the Paired List

A Bluetooth headset can be removed from the Paired list.

To remove a headset from the Paired list:




• Press the digits, or move the cursor to 10.Bluetooth using the



1.Headset Management

using the


[OK] softkey. This will display a list of previously paired headsets.

• Select a Bluetooth headset from the list of headsets found using the [Next]-[Previous] softkeys.

• Press the [Delete] softkey to remove the headset from the Paired list


NOTE

:

A Bluetooth headset must be disconnected as described in “Connect or Disconnect a Paired

Headset” on page 3-52 before it can be removed from the Paired list.

Wave 4.0


June 2013

Language 3-53


Bluetooth Module Information

To assure the operation of the Bluetooth module, the address information for the module can be viewed from the Bluetooth menu item.

To view the active headset information:


• Press the digit, or move cursor to 3.Phone Settings using the [Next]-[Previous] softkeys, and press the [OK] softkey.

• Press the digits, or move cursor to 11.Bluetooth using the [Next]-[Previous] softkeys, and press the [OK] softkey.

• Press the digit, or move cursor to

2.Local Device Info using the


[OK] softkey.


Language

The IP Phone firmware includes an xml file, which, among other things, determines the languages available to the phone. When the xml file contains more than one (1) language, the

Language parameter will be available.

To select an available language:


• Press the digit, or move cursor to 3.Phone Settings using the [Next]-[Previous] softkeys, and press the [OK] softkey.

• Press the digits, or move cursor to 12.Language using the [Next]-[Previous] softkeys, and press the [OK] softkey.

• Select a Language from the list using the


[OK] softkey.


NOTE

:

An asterisk,

]

, displays in front of the current language selection.

Wave 4.0


June 2013

Call Preferences 3-54


Call Preferences

Call Preferences define various call handling features of the IP Phones.

Do Not Disturb

When the DND (Do Not Disturb) feature is active, the IP Phone does not notify the user of an incoming call. The IP Phone does not ring and the associated line LED does not flash. This allows you to work without interruption from an incoming call. The call server configuration determines routing of the incoming call while your phone is in DND. To activate DND, DND must be enabled.

To enable the DND operation:


page 3-5

.


• Press the digit, or move the cursor to 4.Call Preferences using the


• Press the digit, or move the cursor to 1.Do Not Disturb using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the [Yes] softkey to enable DND, or press the [No] softkey to disable DND.


Wave 4.0


June 2013

Call Waiting 3-55


Call Waiting

With Call Waiting configured, while on a call the IP Phone alerts the user of an incoming call.

The line button flashes to indicate the new call, and an optional beep tone is delivered over the existing conversation, see

“Call Waiting Tone” on page 3-56

. In addition, the LCD displays the incoming caller id during the ring signal so you know who is calling before you interrupt the current call.

If Call Waiting is disabled, the IP Phone will reject the new call. The call server configuration determines routing of the incoming call.

To enable/disable Call Waiting:


page 3-5

.




• Press the digit, or move the cursor to 2.Call Waiting using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the [Yes] softkey to enable Call

Waiting, or press the [No] softkey to disable Call Waiting.


Call Waiting Tone

While off-hook, the IP Phone can provide a tone over the existing conversation to indicate a call waiting. To receive the tone, Call Waiting must also be enabled. Refer to

“Call Waiting” on page 3-56

.

To enable/disable Call Waiting Tone:


page 3-5

.




• Press the digit, or move the cursor to 3.Call Waiting Tone using the


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June 2013

Call Hold Ringback 3-56


• Press the [Yes] softkey to enable Call

Waiting Tone, or press the [No] softkey to disable Call Waiting Tone.


Call Hold Ringback

With Call Hold Ringback enabled, the IP Phone rings as a reminder of calls on hold when the user returns the IP Phone to idle.

To enable/disable Call Hold Ringback:


page 3-5

.




• Press the digit, or move the cursor to 4.Call Hold Ringback using the

Next]-[Previous] softkeys and press the [OK] softkey.

• Press the [Yes] softkey to enable hold hornbook, or press the [No] softkey to disable hold ringback.


Message Waiting Tone

When notification of a new message is received, the Message LED flashes. As an option, a

'stutter' dial tone provides an audible indication for a message waiting. When the user goes off-hook to place a call, the user receives stutter dial tone.

To enable/disable stutter dial tone for a message wait indication:


page 3-5

.




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June 2013

Auto Answer 3-57


• Press the digit, or move the cursor to 5.Msg Waiting Tone using the


• Press the [Yes] softkey to enable stutter dial tone, or press the [No] softkey to disable stutter dial tone.


Auto Answer

When idle, the IP Phone can connect an incoming caller to the speakerphone or headset automatically.

To enable/disable Auto Answer:


page 3-5

.




• Press the digit, or move the cursor to 6.Auto Answer using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the [Yes] softkey to enable Auto

Answer, or press the [No] softkey to disable Auto Answer.


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June 2013

Caller ID Blocking 3-58


Caller ID Blocking

The IP Phone normally sends the assigned display name as the SIP caller id for outgoing calls.

Optionally, the IP Phone can send "anonymous" as the caller id in SIP message headers.

To enable/disable blocking of caller id:


page 3-5

.




• Press the digit, or move the cursor to 7.Caller ID Blocking using the


• Press the [Yes] softkey to enable blocking of outgoing caller id, or press the [No] softkey to disable blocking of outgoing caller id.


Anonymous Call Block

The IP5000 series phone can block incoming calls with an anonymous caller id.

To enable/disable Anonymous Call Blocking:


page 3-5

.




• Press the digit, or move the cursor to 8.Anonymous Call Block using the


• Press the [Yes] softkey to enable or press the [No] softkey to disable Anonymous

Call Blocking.


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June 2013

Phone Book 3-59


Phone Book

The IP Phone supports an internal Phone Book. The internal Phone Book is stored and managed at the IP Phone.

Internal Phone Book

IP Phones include an internal Phone Book of names and numbers or SIP user ids for up to 100 contacts. The Phone Book menu is accessed through the LCD Menu, with the Down navigation button or, when assigned, a Phone Book flexible button. In the Phone Book menu, records may be added, edited, deleted or searched. The phone number or SIP user id in the Phone Book is

the contact information used with Speed Number dialing, see

“Key Tone” on page 3-50

. Each

contact can have a Ring type assigned. When a call is received from the contact, the specified ring signal is employed.

Adding a Phone Book Record

To add a new contact:


• Press the digit, or move the cursor to 5.Directory using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the digit, or move the cursor to 1.Phone Book using the [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the [Add] softkey after moving to the next group of softkeys using the right navigation button, .

• Enter a Name for the new contact and press the [OK] softkey.

• Enter a Number or SIP user id for the contact and press the [OK] softkey.

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June 2013

Internal Phone Book

• Select the Ring type to use when receiving a call from this contact.

• Enter a Speed Number (00 - 99) for the new contact and press the [OK] softkey.

• The IP Phone adds the new contact to the Phone Book and returns to the Phone

Book list.

NOTE

:

To enter alphanumeric characters select the

[Mode] softkey. Refer to

Appendix E for the character mapping of dial pad digits.

If no Ring type is defined for a Phone Book entry, the Default Ring Type is used.

Editing a record

To edit a Phone Book record:




1.Phone Book


• Select a contact to edit using the

[Next]-[Previous] softkeys.

• Press the [Edit] softkey after moving to the next group of softkeys using the right navigation button, .

• Enter the new Name for the contact and press the [OK] softkey.

3-60


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June 2013

Internal Phone Book

• Enter the new Number for the contact and press the [OK] softkey.

3-61


• Select the Ring type to use when receiving a call from this contact.

• Enter the new Speed Number for the contact and press the [OK] softkey.

• The IP Phone modifies the contact in the

Phone Book and returns to the Phone

Book list.

NOTE

:



Appendix E for the character mapping of dial pad digits.

If no Ring type is defined for a Phone Book entry, the Default Ring Type is used.

Deleting a Phone Book Record

To delete a Phone Book record:




• Select a contact to delete using the

[Next]-[Previous] softkeys.

• Select the [Delete] softkey and confirm by selecting the [Yes] softkey. Caution this action deletes the record from the Phone

Book.

• The IP Phone deletes the contact from the Phone Book and returns to the Phone

Book list.

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Internal Phone Book 3-62


Deleting All Records

To delete all Phone Book records:




• Press the [Del.All] softkey after moving to the next group of softkey using the right navigation button, .

• Press the [Yes] softkey to confirm deletion of all contacts.

• The IP Phone deletes all contacts from the Phone Book and returns to the Phone

Book list.

Searching the Phone Book

To search for the Phone Book using either Name or Number:




• Press the [Find] softkey after moving to the next group of softkeys using the right navigation button, .

• Input a search keyword, and press the

[OK] softkey.

• The search result displays showing the

Speed number name and number.

NOTE

:



Appendix E for the


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Default 3-63


Dialing from the Phone Book

To dial a number from the Phone Book:




• Select a contact to dial using the [Next]-[Previous] softkeys.

• Press the [Dial] softkey to place the call.

To dial a contact using the Down Navigation or Phone

Book flexible button, see

“Flexible Button Setting” on page 3-36

:

• Press the Down navigation of Phone Book flexible button while the IP Phone is idle.

• Select a contact to dial using the [Next]-[Previous] softkeys,

• Press the [Dial] softkey to place the call.

Default

The IP Phone configuration can be returned to the original factory defaults, see

Appendix A

.

To return to the default configuration:


page 3-5

.


• Press the button, or move the cursor to 6.Default using the [Next]-[Previous] softkeys, and press the [OK] softkey.

• Press the [Yes] softkey to set the IP Phone to the default configuration, or press the [No] softkey to cancel.



NOTE

:

Returning the configuration to default requires a reboot of the IP Phone; when you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

Returning the IP Phone to the default configuration deletes all previous customized settings.

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June 2013

Reboot 3-64


Reboot

After changing certain parameters, the IP Phone will require a reboot to utilize the settings.

These settings include the following:

- Network Configuration settings

- Call Server Address settings

- Software Update settings

- Default settings

To reboot the IP Phone:


page 3-5

.


• Press the digit, or move the cursor to 9.Reboot using the [Next]-[Previous] softkeys, and press the [OK] softkey.

• Press the [Yes] softkey to reboot the IP

Phone, or press the [No] softkey to cancel this menu.

• If you press [No] in the above step, move to another parameter with the navigation buttons and continue the session or press the Settings ( ) button to exit the configuration session without activating the changes. Any parameter changes will update during the next reboot.

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Reboot 3-65


Wave 4.0


June 2013

Reboot 3-66


Wave 4.0


June 2013

Login & Site Map 4-1

Chapter 4: Using Web Manager for Configuration

Chapter 4

Using Web Manager for Configuration

The Web Manager is a web-based tool for configuring the IP Phone parameters. The Web

Manager has access to parameters not available through the LCD Configuration Menu.

Appendix A

includes information on parameter availability. In addition to remote access to the IP

Phone configuration, Web Manager is a more convenient tool when configuring a number of IP

Phones or parameters of a single IP Phone.

Pointing your Web browser at the IP Phone IP address and port number 8000 will access Web

Manager. Thus, an IP address in the IP Phone is necessary prior to attempting access to Web

Manager. In addition, the IP address must be available to the Web browser host. The IP

address of the IP5000 series phones is available through the LCD, see

Chapter 5

.

The section below describes the login procedure and site map structure. The remaining sections describe the parameters on each Web page in the order shown in the page link area of the site map.

Login & Site Map

Point your browser at the IP5000 series phone IP address and port 8000,

<http://150.150.255.251:8000>, which returns the IP Phone Login page as shown below.

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• Click LOGIN; the password page displays as below.

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• Enter a valid User name and Password to display the Web Manager Site map shown below. The default User name is private and the Password is lip.

On the left is the Web Manager page-link window and in the main screen is a more detailed site map.

• Select the desired page from either the page-link or the site map window.

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June 2013

VoIP Configuration

VoIP Configuration

4-5


Wave 4.0


June 2013

VoIP Configuration 4-6


At the top of the VoIP screen is a table indicating the SIP lines available. Selecting a line from the list will display the characteristics assigned for the line.

Within the VoIP screen, adjustable parameters are:

- Line based parameters

• Proxy Server Address is the IP address or FQDN of the SIP call server or SIP proxy.

• Proxy Port is the server port for incoming requests and outgoing responses

• Display Name is the name used as part of the IP Phone caller ID. The display name assigned for Line1 displays on the LCD display.

• Name is the name used during registration. The name is generally the telephone number or the SIP user Id.

• Authentication Name is the user id for authentication of the line appearance with the call server.

• Authentication Password is the password for authentication of the line appearance with the call server.

•

Line Type is the type of line (private, shared (BLA), see page 3-22

.

• Ring Type sets the ring tone for incoming calls on the line. The Ring Type can be "Set as Default", "Ringer Off" or Ring type 1 to 4, 101 to 105 or 201 to 205. The default ring

is configured under the Phone Settings, see page 4-19

.

• Delayed Ring delays audible notification (ring) for a line. The delay is set in 1-second increments from 0 (no delay) to 10 seconds.

- General Parameters

• Outbound Proxy Address is the IP address or FQDN of the outbound proxy server to receive SIP requests in place of the line-based Proxy Server.

• Outbound Proxy Port is the port of the outbound proxy server

• Backup Proxy Address is the IP address or FQDN of the backup proxy server, used when the connection with the primary proxy times-out.

• Backup Proxy Port is the port of the backup proxy server

• Domain is the domain for SIP service when the service provider desires to use a specific SIP domain.

• VMS Address is the address (IP or phone number) of the Voice Mail Server.

• Proxy Registration enables SIP registration to the proxy; this parameter is ignored if an Outbound Proxy Address is not defined.

• Registration Timer is the interval, in seconds, between SIP registration renewal attempts.

• Local UDP Port is the UDP port used on the LAN for sending and receiving SIP packets.

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VoIP Configuration 4-7


• Start RTP Port is the port for Real-time Transport Protocol (voice) packets.

• Codec selects the priority for audio codecs.

• Centralized Conference

- This parameter enables or disables server control and processing of conferences.

When enabled, the server provides a single RTP stream for the conference. When disabled, the IP Phone processes separate RTP streams for each participant, maximum 3-parties. A URL is required for Centralized conference.

- URL is the URL of the conference server.

• BLF

- This parameter enables or disables use of the BLF function that provides a location for BLF (Busy Lamp Field) indications for all line types. A URL is required.

- URL defines the server where the IP Phone can retrieve BLF information .

• STUN Server Address, STUN server IP address or FQDN.

To modify a parameter:

• Select the parameter and modify the value.

• Select the button.

NOTE

:

Changing the proxy server address, proxy port by line and outbound proxy, backup proxy, VMS address or local UDP port requires a reboot of the IP Phone. When you leave the menu, you will receive a reboot notice. The IP Phone must reboot to utilize the new values entered.

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June 2013

LAN Configuration

LAN Configuration

4-8


When the WiFi Module is installed, refer to

Chapter 5

for LAN Configuration. When the WiFi

module is not installed, the LAN screen the adjustable parameters are:

- LAN Configuration

• Network Selection is the IP address mode for the IP Phone. The radial button selects static or DHCP address mode.

• IP Address is the IP Phone IP address.

• Subnet Mask is the IP Phone subnet mask.

• Default Gateway is the IP Phone default gateway IP address.

• Mac Address is the MAC address of the IP Phone, view only.

• Primary DNS is the IP address of DNS server.

• Secondary DNS is the IP address of an auxiliary DNS server.

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LAN Configuration 4-9


• Domain Name is the domain name for the IP Phone.

• CDP enables and disables use of discovery protocol for VLAN ID.

To modify the Network Selection (IP address mode):

•

• Select the radial button for Static or DHCP address assignment.

When complete, select the memory.

button to load new values to the IP Phone

To modify any of the addressing information

•

• Select the appropriate box and enter the new value. Changes can only be made if static network mode is selected.



NOTE

:

The MAC address is fixed and cannot be modified.

The IP address, subnet mask, etc. can only be changed if the static Network Mode is assigned.

Changing any value in the LAN screen requires a reboot of the IP Phone. When you leave the menu, you will receive a Reboot notice. The IP Phone must reboot to utilize the new values entered.

Wave 4.0


June 2013

Call Preferences

Call Preferences

4-10


The IP Phone supports various user preferences as listed below.

- Call Preferences

• Caller ID Blocking enables and disables blocking the outgoing caller id. When enabled, the IP Phone sends the anonymous id.

• Anonymous Call Block, when enabled, blocks incoming calls with an anonymous caller id.

• Call Waiting Function, when enabled, visually notifies the user of an incoming call while in a conversation. If disable, when in a conversation, a new call is refused and the call server routes the call.

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June 2013

Call Preferences 4-11


• Call Waiting Tone, when the IP Phone is in use with call waiting enabled, a beep tone delivered over the existing call indicates an incoming call.

• Call Hold Ringback, when enabled, rings the phone if the user returns to idle with a call on hold.

• Message Waiting Tone, when enabled, stutter dial tone notifies the user a new message is waiting. Stutter dial tone notification is in addition to the visual flashing

Message LED notification.

• Auto Answer, when enabled, will activate the speakerphone or headset automatically if an incoming call is received.

- Call Forwarding

NOTE

:

Use ViewPoint to forward calls on "no answer or busy".

• Conditions define the condition for Call Forward (Busy, No-Answer, Busy &

No-Answer, unconditional, or not used).

• Address to Forward defines the destination to receive forwarded calls.

• No-Answer Time sets the delay for no-answer forward.

- Direct Call (Hotline/Warm-Line)

• Direct Call, when enabled, places a call to a predefined destination automatically when the phone goes off hook.

• Direct Call Number defines the destination for a direct call.

• Direct Call Timer sets a delay timer for Warm-Line operation. The timer specifies the period before placing a direct call. The timer is set in 1 second increments from zero (0) to ten (10) seconds. For Hotline operation, set the timer to zero (0) seconds.

To modify parameters on the Call Preferences screen:

•

• Select the desired parameter and enter new values, or select values from the drop-down menus.



Wave 4.0


June 2013

Dial Plan 4-12


Dial Plan

The IP Phone incorporates a Dial Plan, which monitors the user-dialed digits for patterns matching the dial plan number. If a match occurs, the phone modifies the digits and processes the call using instructions in the dial plan. Either a Routing Table or a Digit Map Table defines the dial plan.

Routing Table

In the Routing Table up to fifty (50) dial plan numbers may be defined. Each table entry includes instructions for modifying the dialed number. Specific entries for the Routing Table are:

- Number is the digit pattern to match with the user-dialed digits.

- TRNC defines the number of digits to delete, truncate, from the dialed number.

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June 2013

Routing Table 4-13


- Pre defines digits to insert in the front of the truncated number.

- Post defines the digits to insert at the end of the truncated number.

- Pause defines the position in the number where, if matched, the phone will pause for additional digits before processing the call. The pause duration is programmable under the [Dial] section of the configuration file and has a default of 3 seconds.

- Extra - IP address of phone to send a call if a match occurs. The call is placed to the

IP address in place of the modified number.

In addition to the dial pad digits, special characters can be defined.

- A '?' matches any single digit.

- A "~" matches a string of characters of any length.

- A "," locates the position of a Pause.

- A "." returns dial tone"

The following are examples of dial plans using the Routing Table.

Simple Dial Plan

Customer requirements:

Process the call after any 7 digit number is dialed or if the Operator is dialed at digit '0'.

Number

0??????

???????

TRNC

0

0

Pre

NULL

NULL

Post

NULL

NULL

Pause

?,

NULL

Extra

0.0.0.0

0.0.0.0

From the above table, if the user dials 0 as the first digit, the IP Phone will pause for additional digits. After the pause, if no additional digits are dialed, the phone places a call to the Operator. In addition, after the user dials any seven digits, the call is processed.

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June 2013

Routing Table 4-14


Complex Dial Plan


Process the call after the local operator at 0, long distance operator at 00, a four-digit local extension number starting with 3,4 or 5, a seven-digit local number prefixed by an 8, two-digit number preceded by star ('*'), a ten digit long distance number prefixed by 91, or an international number starting with 9011 is dialed.

Number

0?

00

3???

4???

5???

8???????

*??

91??????????

0 9011~

TRNC

0

0

0

0

0

0

0

0

0

Pre

NULL

NULL

NULL

NULL

NULL

NULL

NULL

NULL

NULL

Post

NULL

NULL

NULL

NULL

NULL

NULL

NULL

NULL

NULL

Pause

?,

NULL

NULL

NULL

NULL

NULL

NULL

NULL

NULL

Extra

0.0.0.0

0.0.0.0

0.0.0.0

0.0.0.0

0.0.0.0

0.0.0.0

0.0.0.0

0.0.0.0

0.0.0.0

2nd Dial Tone


To provide second dial tone after a '9' is dialed, establish a Dial Plan as below.

Number

9.~

TRNC

0

Pre

NULL

Post

NULL

Pause

?,

Extra

0.0.0.0

To change Routing Table parameters:

• Assure the Routing Table radial button is selected under the Dial Plan Type

• Enter the desired values into the respective boxes.


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June 2013

Digit Map Table 4-15


To delete an entry from the Current Routing Table:

• Select the check box in front of the desired entry.

• Click the button.

To delete all the entries:

• Enter 'all' as the index.


Digit Map Table

Using the Digit Map Table, a string of 512 characters may be entered to define the dial plan.

Within the string individual numbers are entered, separated by a '|'. In addition to dial pad digits, special characters may be entered as follows:

- An 'x' matches any single digit, (0 to 9).

- A 'T' inserts a timed pause for additional digits.

- A '.' matches any number of occurrences of a digit, including zero occurrences and includes special character matches.

- A '+' matches any number of occurrences of the previous match, including special characters.

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June 2013



- The '[ ]' matches a digit from a group of digits. This character combination is used with

"." to define a range, [2-6] matches any digit from 2 to 6 inclusive.

The dial plan can include modification of a matching dialed number before call set-up. The Digit

Map Process defines the modification procedures for a number. The process may include:

- TRNC defines the number of digits to delete from the dialed number.

- Pre defines digits to insert in the front of the truncated number.

- Post defines the digits to insert at the end of the truncated number.

The following are examples of Dial Plans using the digit map tables.

Simple Dial Plan

Customer requirement:

Process the call after any 7 digit number is dialed or if the Operator is dialed at digit '0'.

Digit map routing entry

The digit map of this Dial Plan is (0T|xxxxxxx).

From this map, if the user dials '0' as the first digit, the IP Phone will wait for the pause time for additional digits. After the pause, if no additional digits are dialed, the phone places a call to the Operator. In addition, after the user dials any seven digits, the call is processed.

Complex Dial Plan

Customer requirement:

Process the call after the local operator at 0, long distance operator at 00, a four-digit local extension number starting with 3,4 or 5, a seven-digit local number prefixed by an 8, two-digit number preceded by star ('*'), a ten digit long distance number prefixed by 91, or an international number starting with 9011 is dialed.

Digit map routing entry

The dial plan for this is (0T|00T|[3-5]xxx|8xxxxxxx|*xx|91xxxxxxxxxx|9011x.T).

2nd Dial Tone

A second 512-character string map is employed to provide 2nd Dial Tone.


To provide second dial tone after a '9' is dialed, establish a Dial Plan as below.

In the Digit Map (2nd Dial Tone) text box, the dial plan for this is (9|).

Wave 4.0


June 2013



To change Digit Map Table parameters:

• Assure the Digit Map radial button is selected under the Dial Plan Type

• Enter the desired values into the Digit Map (Routing) box.


To set-up or change a Digit Map to provide second dial-tone

• Enter the digits in the Digit Map (2nd Dial Tone) box.


To modify a Digit Map process:

• Enter the digits in the Digit Map (Process) boxes.


To delete a Digit Map process:

• Select the DEL check box.


Wave 4.0


June 2013

Phone Information

Phone Information

4-18


The Phone Information screen displays the version information of the IP 5000 phone and the phone name. In addition, it is possible to change the Web Manager password through this screen.

To change the phone name:

• Enter the desired name.

• When complete, select the button to load new values to IP Phone memory.

To change the password:

• Enter the existing password.

• Enter the new password and confirm.

• When complete, select the button to load new values to IP Phone memory.

Wave 4.0


June 2013

Phone Settings

Phone Settings

4-19


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June 2013

Phone Settings 4-20


In the Phone Settings screen, the following parameters may be modified.

- Phone Settings

• Frame Duration sets the interval to send/receive RTP packets in milli-seconds.

• Headset Auto Mode enables headset operation.

• DTMF Relay selects the method for DTMF signaling (in-band, out-of-band or negotiate).

• DTMF Payload sets the RFC 2833 payload type for DTMF signals.

• DTMF Duration sets the duration of DTMF signals sent from the phone in milli-seconds.

• The Number of Lines sets the number of flexible buttons allocated for lines. The minimum is one (1). The maximum number of line buttons is the maximum number of buttons available on the IP Phone.

• Lock Outgoing Call locks the IP Phone, requiring password entry to place a call.

• Use Speed Number enables or disables use 2-digit dialing to dial Phone Book contacts.

• Key Tone enables or disables the tone generated when a button on the IP Phone is pressed.

- Functions

• Private Hold enables private hold for a call on a shared line.

• Barge-In enables the barge-in feature for the shared call.

• Download Flag enables the display of the S/W and configuration download flags functions under the LCD Configuration Menu.

• One-touch Pickup normally, pressing a line button will connect the call to the speakerphone or headset. Disabling One-touch Pickup causes the IP Phone to display the call status when a line button is pressed; the call does not connect to the speakerphone or handset unless the button is pressed a second time. This may be useful when the user cannot distinguish LED colors.

- Ring Settings

• Ringer Type sets the default ring type, select one of 14 ring signals for audible notification of incoming calls,

• Ringer turns the ring signal On or Off.

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June 2013

Phone Settings 4-21


- User Define Rings (RTTTL)

• Add and delete user-defined rings (RTTTL text format), see Appendix G. The

Browse button can be used to find and upload an RTTTL file for use. The RTTTL file must be uploaded before it can be assigned for use as the Ring Type. Up to five (5) RTTTL ring types, no greater than 512 characters, may be stored in the IP

Phone.

To modify Phone Setting parameters:

• Select the parameter.

• Enter the new value or select a value from the drop-down menu.

• When complete select button.

NOTE

:

Changing DTMF Payload, Frame Duration or DTMF Relay requires a reboot of the IP Phone.

When you leave the menu, you will receive a Reboot notice. The IP Phone must reboot to utilize the new values entered.

Wave 4.0


June 2013

Phone Book

Phone Book

4-22


Internal Phone Book

The IP Phone includes an internal Phone Book with 100 contact records. Calls to a contact are made using the Speed number (00-99). The contact number or SIP user id is maintained in the

Phone Book. In the Phone Book menu, records may be added, edited, deleted or searched.

To add a Phone Book entry:

• Click the button and enter the new values in the Phone Book Entry screen.

The Address field is the contact's phone number or SIP user id.

Wave 4.0


June 2013

Phone Book 4-23


• When complete, select the button to store the record.

To modify an entry:

• Select Modify for the desired record and enter the new values in the Phone Book

Entry screen.

• When complete, select to store the modified record.

To place a call using the Phone Book:

• Click the button for the desired contact.

To delete specific entries from the Phone Book:

• Click the 'Clear' box for the desired records and select the checked records.

To delete all entries from Phone Book:


button to delete

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June 2013

Phone Book 4-24


The Phone Book can be downloaded or uploaded to and from a *.csv formatted file. To

Upload/download:

• Click and locate the desired csv file in your PC.

• Select upload or download, as desired.

An example Phone Book and resulting file are shown below.

Phone Book

Speed Number

1

2

3

Name

Lee Masters support lmh

Phone Number

1000

2000

3000

Information

[email protected]

[email protected]

germany sample *.csv file

SpeedNumber,Name,PhoneNumber,Information

1,Lee Masrers,1000,[email protected]

2,support,2000,[email protected]

3,lmh,3000,germany

Wave 4.0


June 2013

Flexible Button

Flexible Button

4-25


The IP5000 has 24 flexible buttons. The buttons not used for lines can be assigned to various functions. In addition, an Expansion Module can be connected to the IP 5000 phone to expand

the number of flexible buttons by 12. Refer to

“Flexible Button Setting” on page 3-36

for available functions.

To change button functions:

• Select the function from the drop-down menu next to button.

- For a Speed dial button, enter the contact number or user id.

- For a Message button, enter the address or phone number of the Voice Mail

Server.

• Click the button to store changes.

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June 2013

Call Log 4-26


To delete the function assigned to all flexible buttons, except line buttons:

• Select the button. Caution, selecting Clear All will delete all flexible button assignments, except for line buttons.

Call Log

The Call Log is a list of all calls (incoming, outgoing or missed) at the extension. The log indicates the type of call (IC, OG and M), the contacts name and contact information, time and duration of the call, and state of the call. From the Call log, the user can call a contact or store a call log record directly to the Phone Book. The Call Log will be lost if the phone loses power or reboots.

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June 2013

Call Log 4-27


To add a number from the Call Log to the Phone Book list:


To delete all Call logs:


Caution: selecting the button will delete all records in the Call Log.

To call a party from the Call Log:

• Click the button associated with the desired Call log record.

Wave 4.0


June 2013

Network Time Configuration

Network Time Configuration

4-28


Wave 4.0


June 2013

Network Time Configuration 4-29


The Network Time screen allows you to set up the configuration for time and daylight savings time. Within Network Time Configuration, the following parameters can be set.

- Network Time Configuration

• SNTP Server Address is the IP address or FQDN of the SNTP (Simple Network

Time Protocol) server.

• Time Zone defines the local time zone of the IP Phone.

• DST Usage enables or disables Daylight Savings Time.

- Time Format sets the format of the LCD time display, off, 12- or 24-hour.

- Date Format sets the format of the LCD date display using radial button selection. In addition, the format of the date display can be customized using the "Format" text box by entering the desired format with the characters shown below the text box.

- DST Configuration

The DST configuration sets the format for daylight savings time. The start and end for

DST can be configured in the Month/Day/Time format or the North American standard,

Month/Week/Day/Time format.

Known SNTP servers that can be used:

- ntp.nasa.gov

- clock.via.net

- tick.ucla.edu

To modify parameters on the Network Time screen, select the desired parameter and enter new values or select values from the drop-down menus. When complete, select to load new values in the IP Phone memory.

Wave 4.0


June 2013

Upgrade Configuration

Upgrade Configuration

4-30


Wave 4.0


June 2013

Upgrade Configuration 4-31


In the Upgrade screen, the results of the most recent download attempt are displayed at the top of the screen. Upgrade result messages are defined in Appendix C. A log displays any error conditions for the configuration file download. In addition, the following parameters can be modified:

- Upgrade Configuration

• TFTP/HTTPS sets the protocol of the server where configuration and software files are stored.

• TFTP Server Address assigns the IP address or FQDN of the TFTP server where configuration and software files are located. With the "Received by DHCP on boot" box checked, the IP Phone only uses the TFTP server retrieved with DHCP option 66 or 150.

• HTTPS URL is the URL of the HTTP/HTTPS server where configuration and software files are located. When the "Received by DHCP on boot" box is checked, the IP Phone uses the DHCP Option defined to retrieve the URL. If the option is present, the provisioning type is changed automatically to HTTP/HTTPS using the

URL from the DHCP option, default 160.

• HTTPS Port sets the port of the HTTP/HTTPS server. Port 80 is commonly used for HTTP and 443 is used for HTTPS.

• ID assigns the user name for HTTPS authentication.

• Password sets the password for HTTPS authentication.

• MAC Cfg. Format defines the format of the MAC (Phone specific) configuration filename; "$MAC" is replaced with the MAC address of the IP Phone and must be included as part of the file name or path to the configuration file on the

HTTP/HTTPS server.

• Verifying Cert. boxes enable verifying the Certificate of Authority (CA) on the

HTTPS server. When "Verified Cert." is checked, the phone checks the CA signature. When "Server name verification" is checked, the phone checks whether the name of the server sending the CA is valid. When "Expiration" is checked, the

IP Phone checks the certification expiration date.

• Root CA defines a CA other than the internal CAs, which include Versign®, to use for verifying the CA from the server. When the CA is not available in the IP Phone memory, paste the Root CA in this area of web page.

• File to Upgrade defines the files (software and configuration) to download during a reboot.

• Decryption Key sets the hexadecimal key required to decrypt configuration files.

Wave 4.0


June 2013

Upgrade Configuration 4-32


• Smart Upgrade enables periodic checks for new software on the provisioning server. Two methods of smart upgrade are available; one checks the server at a specified interval, the second checks daily at the time specified. In the first drop-down menu next to "Use Smart Upgrade", select enable or disable. In the second drop-down menu, select the files to upgrade CFG, SW or CFG_SW_both.

Select the method (interval or daily) with the radial button and enter the interval or time in the 24-hour format including hour and minute.

If the IP Phone finds a new version of software during the smart upgrade, the IP

Phone either downloads the file or displays the availability of the new version and awaits user confirmation to download. To await user confirmation, check the

"when new found, confirm downloading" box

To modify the upgrade configuration:

• Select the parameter and enter the new value, select a value from the drop-down menu or select the check box.

• When finished, select the button.

NOTE

:

If the "Received by DHCP on boot" box is checked, then an address entered into the TFTP server address or HTTPS URL is ignored and only the server information retrieved from the DHCP server is used.

The radial button next to the provisioning server type (TFTP or HTTPS), must be checked. If no type is selected, file download is disabled.

Changes made to the Upgrade screen require a reboot of the IP Phone. When you leave the menu, you will receive a Reboot notice. The IP Phone must reboot to utilize the new values entered.

Wave 4.0


June 2013

QoS Configuration

QoS Configuration

4-33


Diffserv Configuration

On the QoS screen, the DiffServ Code Point (DSCP) and VLAN parameters are defined. DSCP or ToS establishes the priority of voice packets. Compatible routers apply the DSCP for packet priority, handling higher priority packets first. However, at congested routers, higher priority packets are discarded first. Thus, a median value for DSCP is recommended.

IEEE 802.1Q

The VLAN tag defines the priority for Ethernet frames and the VLAN ID based on IEEE

802.1p/Q. The IP Phone PC and LAN (voice) ports use separate VLAN tags. With a VLAN ID assigned, only frames with the Id are accepted and frames sent by the IP Phone include the

LAN port Id and priority. In addition, the PC, LAN switch ports and the default gateway must be assigned to employ the VLAN tags for proper operation.

Wave 4.0


June 2013

QoS Configuration 4-34


Jitter Buffer Configuration

A jitter buffer stores incoming packets to allow for re-sequencing out-of order packets. The Jitter

Buffer configuration controls the size of the buffer used. The minimum, normal and maximum delays expected can be changed. Using larger values produce less packet loss as the IP Phone waits longer to receive packets before processing. Note that large values may delay voice packet processing and smaller values may produce more packet loss but quicker voice packet processing.

To modify the QoS configuration:

• Select the parameter and either enter a new value or select a value from the drop-down menu.

• When complete, select to load the new values in the IP Phone memory.

NOTE

:

Modifications made to the IEEE 802.1p/Q configuration require a reboot of the IP Phone. When you leave the menu, you will receive a Reboot notice. The IP Phone must reboot to utilize the new values entered.

If CDP is enabled, manual VLAN settings are overwritten during a reboot of the IP Phone. To use manually defined VLAN settings, disable CDP, see

page 4-8 .

Wave 4.0


June 2013

Load Default

Load Default

4-35


The Load Default page permits the IP Phone configuration to be returned to factory default

values. Refer to

“Default Settings” on page A-1

for details.

To set the IP Phone memory to the default configuration:

• Select and confirm.

• The IP Phone loads the default configuration and reboots.

Wave 4.0


June 2013

Reboot

Reboot

4-36


The Reboot screen is used to reboot the IP Phone manually.

To reboot the IP Phone:


• The IP Phone saves and loads any changes in the configuration to active memory and reboots using the updated configuration.

Wave 4.0


June 2013

5-1

Chapter 5: WiFi Support

Chapter 5

WiFi Support

The IP5000 can be equipped with a WiFi Module that supports a wireless network in place of a wired Ethernet network. This chapter describes how to configure the Network configuration parameters for a WiFi Module. The WiFi menu is only available when a WIFI module is installed in the IP phone and the Network Type is set to Wireless. Prior to using a wireless connection with theIP5000, it must be linked with WiFi Access Point (AP).Troubleshooting Guide.

NOTE

:

- When the WIFI module is installed, the RSSI icon,

LCD.

, is displayed in upper part of the IP5000

- Only one network connection can be supported at a time, either wired or wireless.

- Changing the Network Type requires an immediate reboot of the IP Phone to activate the appropriate Network Configuration menu. After the reboot, the IP Phone will apply the appropriate wired or wireless Network Configuration menu. Refer to the following diagram for the

Network Configuration menu when the WiFi module is installed.

Wave 4.0


June 2013

5-2


Wave 4.0

Network Configuration Tree with WiFi Module


June 2013

Network Type 5-3


Network Type

When the WiFi Module is installed, Network Type selects the wired or wireless network interface and, based on the type, the appropriate Network Configuration menu is provide as shown in the diagram above.

To change the Network Type,


page 3-5

.




• Press the digit, or move the cursor to 1.Network Type using [Next]-[Previous] softkeys and press the [OK] softkey.

• Select the Network Type using the

[Next]-softkey and press the [OK] softkey.

Selections available are Wired Network and Wireless Network.

• Press the Settings ( ) button to exit the configuration session and agree to the reboot to save the Network Type setting.

NOTE

:

Changing the Network Type requires an immediate reboot of the IP phone; when you exit the

LCD Configuration Menu, you will receive a reboot notice. (The IP phone must reboot to utilize the new value entered and select the appropriate Network Configuration menu.)

Wired Network Configuration with WiFi Module

•

When the WiFi Module is installed and the Wired Network type is selected, Network

Configuration is accomplished as outlined in "Network Mode" on

page 3-8

with an additional

step. Use the steps below in place of the first two (2) steps shown in "Network Configuration" in "Network Configuration" on

page 3-8

.

Press the Settings (

page 3-5

.

) button. If the LCD Menu is locked, use the unlock procedure on



• Press the digit, or move the cursor to 2.Network Configuration using [Next]-[Previous] softkeys and press the [OK] softkey.

• Follow the procedures described in "Network Configuration" on

page 3-8

from the 3rd step.

Wave 4.0


June 2013

WiFi Configuration 5-4


WiFi Configuration

The WiFi Configuration Menu is presented when the WiFi Module is installed and the Wireless

Network Type is selected as described on

page 5-3

. Note you must reboot the IP Phone after

changing the Network Type to display the appropriate menus. Under WiFi Configuration, the

WiFi Network Profile is configured, the IP Phone can be forced to search for available APs, and the current configuration can be viewed.

Profile

Profile configures the settings for the WiFi Module interface including SSID (Service Set

Identification), security and security keys.

SSID

An SSID, is the name used to identify a particular WiFi (IEEE 802.11) network. The SSID can be up to 32 characters.

To set the SSID value


page 3-5

.




• Press the digit, or move the cursor to 2.WIFI Configuration using


• Press the digit, or move the cursor to 1.Profile using [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the digit, or move the cursor to 1.SSID using [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the SSID using the dial pad and press the [OK] softkey to save your entry.

The SSID can be up to 32 characters.


Enter SSID

Ip5000



Aug 17

Mode

4:32

OK

NOTE

:

- Changing the SSID requires a reboot of the IP phone; when you exit the LCD Configuration

Menu, you will receive a reboot notice. The IP phone must reboot to use the new values entered.



Wave 4.0


June 2013

Profile 5-5


Security Mode

The WiFi standards (IEEE 802.11) provide several alternate security modes including WEP

(Wired Equivalent Privacy) and WPA-PSK (WiFi Protected Access-Pre-Shared Key). Under

Security Mode selections available are:

• None

• WEP64, Wired Equivalent Privacy, 64 bit

• WEP128, Wired Equivalent Privacy, 128 bit

• WPA-PSK,

• WPA2-PSK,

WPA security modes support TKIP and AES encryption methods of the IEEE 802.11 standard.

To set the Security Mode


page 3-5

.




• Press the digit, or move the cursor to 2.WIFI Configuration using [Next]-[Previous] softkeys and press the [OK] softkey.


• Press the digit, or move the cursor to 2.Security Mode using [Next]-[Previous] softkeys and press the [OK] softkey.

• Dial the digit for the appropriate Security

Mode or move the cursor to 1.None, 2.WEP

64, 3.WEP 128, 4.WPA-PSK or

5.WPA2-PSK using [Next]-softkeys and press the [OK] softkey.

Enter SSID

Ip5000




Aug 17

Mode

4:32

OK

NOTE

:

Changing the Security Mode requires a reboot of the IP phone; when you exit the LCD


Wave 4.0


June 2013

Profile 5-6


Security Key Setting

The Security Key Setting defines the key employed with the security mode protocol assigned

(WPA or WEP). The Key available when selecting the Security Key menu, automatically selects the correct key protocol based on the Security Mode selected in the "Security Mode" section above.

NOTE

:

Changing the Security Key Setting requires a reboot of the IP phone; when you exit the LCD

Configuration Menu, you will receive a reboot notice.(The IP phone must reboot to utilize the new values entered.)

WPA Security Key

The 5000 series IP Phones support both the TKIP (Temporal Key Integrity Protocol) and AES

(Advanced Encryption Standard) encryption methods defined in IEEE 802.11i standard for WPA security. The Key may be 64 hexadecimal digits or 8 to 63 ASCII characters.

To set WPA-PSK and WPA2-PSK


page 3-5

.






• Press the digit, or move the cursor to 3.Security Key Setting using [Next]-[Previous] softkeys and press the [OK] softkey.


1.KEY using [Next]-[Previous] softkeys and press the [OK] softkey.

WPA Key Setting

Jan 17 4:32

• Input the WPA Key using the dial pad and press the [OK] softkey to save your entry.

1.KEY



Mode OK

• Move to another parameter with the navigation buttons and continue the session or press the Settings ( configuration session


Jan 17 4:32

Enter WPA Key Setting

1234567c



Mode OK

Wave 4.0


June 2013

Profile 5-7


WEP Security Key

WEP is a deprecated algorithm to enhance security of the WiFi wireless network. Four (4) WEP keys can be defined and the active key selected using the WEP Security Key setting. The WEP key can be WEP64 or WEP128 based on the Security Mode defined. For WEP64 a 10-digit hexadecimal key is required. For WEP128 a 26-digit hexadecimal key is required.

To enter a WEP key and select the active key,


page 3-5

.







3.Security Key Setting using


[OK] softkey.

WEP Key Setting

1.KEY 1

• Press the digit for the desired key (1 to 4) or, to define the active Key, press the 5 digit or

 move the cursor to select the appropriate entry using [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the WEP Key using the dial pad. For

WEP64 bit mode use 10-hex digits and for

WEP128 bit mode use 26-hex digits.

Jan 17

Mode

4:32

OK

Jan 17 4:32

Enter WEP Key Setting1

12345abcde



Mode OK

• To define the active Key, use the

[Next]-[Previous] softkeys to select the desired Key number (1-4) and press the [OK] softkey to save your entry.



Jan 17 4:32

Enter WEP Key Setting1

12345abcde



Mode OK

NOTE

:

Changing the Security Key Setting requires a reboot of the IP phone; when you exit the LCD


Wave 4.0


June 2013

Profile 5-8


Network Mode

The IP phone is capable of obtaining all of its IP configuration data from a DHCP server. When a DHCP server is not available, static addressing is used for the Network Mode. Selecting Static addressing requires manual entry of other IP network parameters including:

- IP address of the phone

- Default gateway IP address

- Subnet mask

- DNS address

To set the Network Mode:


page 3-5

.






• Press the digit, or move the cursor to 4.Network Mode using [Next]-[Previous] softkeys and press the [OK] softkey.

• Select the Network Mode using


[OK] softkey to save your selection.

Network Mode

*Static

Jan 17 4:32



Prev ious Next OK

NOTE

:

- An asterisk, *, is displayed in front of the current selection.

- Changing the Network Mode requires a reboot of the IP phone; when you exit the LCD


Wave 4.0


June 2013

Profile 5-9


IP Address

Selecting static addressing for the Network mode requires manual entry of an IP address for the WiFi Module. The WiFi Module requires a valid available IP address for proper operation.

To set the IP Address:


page 3-5

.






• Press the digit, or move the cursor to 5.IP Address using [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the IP Address using the dial pad and press the [OK] softkey to save your entry.



IP Address

192.168.0.2



Jan 17

Clear OK

4:32

NOTE

:

- Changing the IP Address requires a reboot of the IP phone; when you exit the LCD


- The IP address can be changed only in static mode and not if DHCP mode is active. In DHCP mode, the IP phone retrieves an IP address from the DHCP server.

Subnet Mask

Selecting static addressing for the Network mode requires manual entry of a subnet mask for the WiFi Module. The WiFi Module requires a valid subnet for proper operation.

To enter the Subnet Mask:


page 3-5

.





Wave 4.0


June 2013

Profile 5-10



• Press the digit, or move the cursor to 6.Subnet Mask using [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Subnet Mask using the dial pad and press the [OK] softkey to save your entry.

Subnet Mask

Jan 17 4:32



255.255.255.0



Clear OK

Default Gateway

Selecting static addressing for the Network mode requires manual entry of a default gateway address for the WiFi Module. The WiFi Module requires a valid default gateway address for proper operation.

To assign the Default Gateway address:


page 3-5

.






• Press the digit, or move the cursor to 7.Default Gateway using [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Default Gateway using the dial pad and press the [OK] softkey to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press the Setting ( configuration session.


Default Gateway

192.168.0.1



Jan 17

Clear OK

4:32

NOTE

:

- The Default Gateway address can be changed only in static mode and not if DHCP mode is active. In DHCP mode, the IP phone retrieves a default gateway address from the DHCP server.

- Changing the Default Gateway address requires a reboot of the IP phone; when you leave the menu, you will receive a reboot notice. (The IP phone must reboot to utilize the new values entered.)

Wave 4.0


June 2013

Profile 5-11


Primary DNS Address

Using an FQDN (Fully Qualified Domain Name) for any of the servers in the IP phone configuration requires entry of a primary DNS IP address. The IP phone contacts the primary

DNS server to resolve the FQDN to an IP address.

To assign the Primary DNS Address:


page 3-5

.






• Press the digit, or move the cursor to 8.Primay DNS using [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Primary DNS using the dial pad and press the [OK] softkey to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press the

Settings ( session.

) button to exit the configuration

Primary DNS Address

192.168.0.1



Jan 17

Clear OK

4:32

NOTE

:

Changing the Primary DNS Address requires a reboot of the IP phone; when you leave the menu, you will receive a reboot notice. (The IP phone must reboot to utilize the new values entered.)

Secondary DNS Address

With an FQDN assigned as any of the servers in the IP phone configuration, the IP phone contacts the primary DNS server to resolve the FQDN to an IP address. Should the primary not respond, the IP phone contacts a secondary DNS for FQDN resolution. This is an optional but recommended setting.

To assign the Secondary DNS Address:


page 3-5

.





Wave 4.0


June 2013

Searching AP (Access Point) 5-12


• Press the digit, or move the cursor to 1.Profile using [Next]-[Previous] softkeys and press the [OK] softkey.

• Press the digit, or move the cursor to 9.Secondary DNS using [Next]-[Previous] softkeys and press the [OK] softkey.

• Input the Secondary DNS using the dial pad and press the [OK] softkey to save your entry.

Jan 17

Secondary DNS Address

0.0.0.0

4:32





Clear OK

NOTE

:

Changing the Secondary DNS Address requires a reboot of the IP phone; when you leave the menu, you will receive a reboot notice. (The IP phone must reboot to utilize the new values entered.)

Searching AP (Access Point)

Using this menu, you can see the wireless AP list around and connect AP what you want.

The results show RSSI Value, Channel, Security mode, and AP SSID.

To view Search AP lists and set wireless configuration.


page 3-5

.






2.Searching AP using [Next]-[Previous] softkeys and press the [OK] softkey.

WIFI Configuration

1.Profile

4:32

Prev ious

Next OK

• After 'Searching' the list of detected WiFi

Networks is displayed. Use the Up and

Down Navigation buttons to scroll through the list of APs.

WIFI Networks Detected

1. Ch01 ip5000

De tail

Search

4:32

OK

Wave 4.0


June 2013

Searching AP (Access Point) 5-13


From the list:

• Press the [Detail] softkey to display information for the selected AP.

• Use the [Next]-[Previous] softkeys to display the following:

- BSSID

- RSSI

- Rate

SSID : ip5000

BSSID : xx:xx:xx:xx:xx:xx

Prev ious

Jan 17

Next

4:32

OR

• Press the [OK] softkey and follow the LCD instructions to input the WiFi Network

Configuration settings including:

- Security Key

- Network Mode

- IP Address

- Subnet Mask

- Default Gateway

- Primary DNS

- Secondary DNS

See the sections above for entry instructions.


NOTE

:

- The maximum number of Access Points supported is 30 and are arranged in the list based on received signal strength, highest to lowest.

- RSSI is indicated for five (5) levels as shown in Appendix H .

- Changing any of the WiFi Network Configurations settings requires a reboot of the IP phone; when you leave the menu, you will receive a reboot notice. (The IP phone must reboot to utilize the new values entered.)

Wave 4.0


June 2013

Current Connection 5-14


Current Connection

The Current Connection menu displays the characteristics of the currently connected WiFi network. The LED in the upper right corner of the WiFi module will illuminate to indicate a WiFi connection. Information displayed includes SSID, BSSID, Channel, RSSI, Security, Date Rate,

Network Mode, IP Address, Subnet Mask, Default Gateway, Primary DNS Address, Secondary

DNS Address, and MAC address as shown in the "Network Configuration" diagram on page 5-2

.

To view Current Connection information:


page 3-5

.





2.WIFI Configuration

using [Next]-[Previous] softkeys and press the [OK] softkey.

Jan 17 4:32


3.Current Connection using


[OK] softkey. Detailed information on the

WIFI Configuration

1.Profile

Prev ious Next OK

current WiFi connection is displayed, use the Up/Down navigation buttons to scroll through the various items.


NOTE

:

-The maximum number of Access Points supported is 30 and are arranged in the list based on received signal strength, highest to lowest.

- The Current Connection information is view only and individual parameters cannot be changed through the Current Connection menu item.

Wave 4.0


June 2013

LAN Configuration with WiFi

LAN Configuration with WiFi

5-15


Wave 4.0


June 2013

LAN Configuration with WiFi 5-16


In the LAN screen with a WiFi Module installed the adjustable parameters are:

- LAN Configuration

• Network type is defined with the radial buttons, select Wired Network or Wireless

Network.

• Network Selection is the IP address mode for the IP Phone. The radial button selects static or DHCP address mode.

• IP address is the IP address of the Phone (wired connection) or WiFi module (wireless connection).

• Subnet Mask is the subnet mask for the connection wired or wireless.

• Default Gateway is the default gateway IP address for the connection wired or wireless.

• Mac Address is the MAC address of the IP Phone or WiFi Module based on the selected Network Type, view only.

• Primary DNS is the IP address of the primary DNS server.

• Secondary DNS is the IP address of an auxiliary DNS server.

• Domain Name is the domain name for the IP Phone.

- WiFi Settings, displayed only with Wireless network enabled.

• SSID is the Service Set Identifier for the WiFi Module. The SSID must not exceed 32 characters.

• Security is a security mode for the WiFi Module. Select None, WEP64, WEP128,

WPA-PSK and WPA2-PSK.

• WEP Key is the security Key values when WEP security mode is used. Multiple keys can be assigned and the active Key is selected with the radial button in front of the

Key. For WEP 64 ten (10) hex digits are required, for WEP 128 or 26 hex digits must be entered.

• WPA Key is the Key value when WPA-PSK or WPA2-PSK security mode is used.

- Current Connection:

• Displays current connection information with AP.

Wave 4.0


June 2013



To modify the LAN Settings:

•

• Select the radial button, enter the value in the text box or select a value from a drop down menu.



NOTE

:

- Changing the Network Type requires an immediate reboot of the IP Phone. When you exit the menu, you will receive a Reboot notice. The IP Phone must reboot to utilize the new value entered and change to the appropriate Network Configuration menu.

- Changing any value in the LAN screen requires a reboot of the IP Phone. When you leave the menu, you will receive a Reboot notice. The IP Phone must reboot to utilize the new values entered.

- The IP address, subnet mask, etc. can only be changed if the static Network Mode is assigned.

-The MAC address is fixed and cannot be modified.

- The Current Connection display information only and these items cannot be changed in the

Current Configuration menu.

Wave 4.0


June 2013



Wave 4.0


June 2013

6-1

Chapter 6: Troubleshooting

Chapter 6

Troubleshooting

The 5000-series phones provide the means to quickly view the Network parameters (IP address, default gateway address, and subnet-mask), server IP addresses (call server, TFTP server, and SNTP server), and results of the last file download attempt.


• Press the digit, or move cursor to 8.Information using the [Next]-[Previous] softkeys, and press the [OK] softkey.

Wave 4.0


June 2013

Troubleshooting Guide 6-2


• Press the [Next] softkey to view the next information.

The download information displays results of the most recent download attempt, see

Appendix C

for a list of the messages.

• Press the button to exit the menu.

Troubleshooting Guide

Symptom

LCD Off

Handset off-hook, no dial tone

Button LEDs flash red then orange

Phone displays

“DHCP

Searching” constantly, more than 2 minutes.

Phone displays

“VLAN Changed.

Reboot?“.

Corrective Action

1. Switch power source ON

2. Check/replace AC/DC adapter

3. Check/correct input power from the LAN

1. Assure the Network Type is properly selected for Wired of Wireless; a WiFi module must be installed for selection of wireless.

2. Assure the RJ-45 LAN cable is connected correctly.

3. Make sure that the call server IP Address is correct.

Line not registered with the call server,

1. Check phone configuration

2. Check network connections

3. Check call server.

DHCP server is not responding.

1. Check DHCP server.

2. Check VLAN settings.

To exit the DHCP Searching mode, press Settings button 3 times, the phone will complete the boot and return to idle.

The downloaded configuration file has changed the VLAN settings. After the next reboot, the phone will use the new settings. Select [Yes] to reboot now using the new settings. Select [No], the Phone will not use the changed VLAN settings until the next reboot.

Wave 4.0


June 2013



Network setting error

Symptom

If the Wave server has a different IP address than that provided by the

DHCP server

When I attempt to make a call, I can’t hear

1. Verify the Network Type is correct, wired or wireless

2. Network Mode: DHCP

Make sure Network Mode is DHCP.

Make sure the RJ-45 LAN cable is connected securely to your IP Phone and

LAN, switch, or router.

Make sure that all network ports, routers, or switches are working.

Make sure your network supports DHCP.

3. Network Mode: Static

Make sure Network Mode is static.

If you entered the IP Address through a phone, make sure you reset your IP

Phone.

Corrective Action

The phone must be configured manually.

Verify the following configuration settings

:

Configuration Menu->Phone Settings->S/W Update->Provisioning Type =

TFTP

Configuration Menu->Phone Settings->S/W Update->TFTP ServerAddress =

Wave IP address

Configuration Menu->Phone Settings->S/W Update->S/W Download Flag =

Yes

Configuration Menu->Phone Settings->S/W Update->Config Download Flag =

Yes

Configuration Menu->Phone Settings->S/W Update->DHCP Option =

Don’t use any option

1. Check all cables and connections.

2. Make sure the call server IP Address is correct.

Wave 4.0


June 2013



When I attempted to reboot or change software, the IP Phone locks up.

WiFi module does not work

Phone lock-up maybe caused by an error in transport during the software upgrade.

To correct this problem:

1. Disconnect power from the IP Phone.

2. Press and hold the [Up] and 2 button while reapplying power.

3. Release the buttons when the Message LED extinguishes.

4. When the BootC screen appears, enter the digits 1, 2, 3 and 4.

5. Follow the prompts to configure IP parameters for the IP Phone.

6. At the “Server Addr?” prompt, enter the TFTP server address where the IP

Phone can find the BootC firmware. If already correct, press the [Next] button.

7. At the “Do you want to apply default?” prompt select the [Yes] softkey to use default or [No] softkey to use previously assigned parameters.

The IP Phone will reboot and return to normal operation.

1. Verify configuration of the WiFi Module.

2. Verify the AP is properly configured and operational.

3. Verify the WiFi module is properly installed.

Wave 4.0


June 2013

Factory Default Configuration

Appendix A

Default Settings

A-1

Appendix A: Default Settings

IMPORTANT

:

The default configuration depends on the current s/w version. So, the default action on 1.1.01sve_e can't have an affect on the 1.1.00sve_u. (Each version has its own default configuration.) A soft or hard reboot is needed after default settings are applied.

The correct test procedure is >>> downgrade or upgrade the s/w; reload the default settings; then reboot the phone.

Factory Default Configuration

Factory default configurations are settings for the configuration, which are set at the factory. The table below gives the default values for configurable parameters.

Config File

Section Name

[LAN]

Parameter/Field Default Value

Network mode

IP address

Subnet mask

Default gateway

Primary DNS address

Secondary DNS address

TFTP server address

ToS (Type of Service)*

PC port VLAN priority

PC port VLAN id

LAN port VLAN priority

LAN port VLAN id

CDP

DHCP

192.168.1.1

255.255.255.0

192.168.1.254

0.0.0.0

0.0.0.0

Not assigned

0

3

0

5

0 enabled

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[VOIP] Call server address line 1

Proxy port line 1

Display name line 1

Name line 1

Auth. user name line 1

Auth. password line 1

0.0.0.0

5060

Not assigned

Not assigned

Not assigned

Not assigned

A-2


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Config File

Section Name

[VOIP]

Parameter/Field

Line 1 line type

Line 1 BLA primary line

Ring Type for line 1

Delayed ring for line 1

Call server address line 2

Proxy port line 2

Display name line 2

Name line 2

Auth. user name line 2

Auth. password line 2

Line 2 line type

Line 2 BLA primary line

Ring Type for line 2

Delayed ring for line 2

Outbound proxy address

Outbound proxy port

Backup proxy address

Backup proxy port

Domain

Start RTP port

VMS address prack mode**

User name

Replaces header**

Local UDP port

Register expires

SIP session timer**

SIP T1 timer**

SIP T2 timer**

Stun server address**

Number of lines*

Preferred codec*

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A-3


Default Value

Private

Not assigned default ring

0 seconds

0.0.0.0

5060

Not assigned

Not assigned

Not assigned

Not assigned

Private

Not assigned default ring

0 seconds

Not assigned

5060

Not assigned

5060

Not assigned

23000

Not assigned disabled

Not assigned enabled

5060

3600 seconds

0

500 msec.

4000 msec.

Not assigned

2

G729/G723/PCMU/PCMA/G722


Config File

Section Name

[VOIP]

[ROUTE]

[DSP]*

Parameter/Field

Centralized conference*

BLF*

De-register*

Interface type*

Port**

Destination*

Truncation*

Prefix number*

Suffix number*

Pause*

IP address*

Handsfree gain

Handset gain

Wired Headset gain

Ring volume

LCD Contrast

Ringer off

VAD**

Frame duration*

Headset auto mode*

DTMF relay*

DTMF payload*

DTMF duration** default ring

Key tone

Undefined cadence (0)**

External call cadence (1)**

Group call cadence (2)**

Internal call cadence (3)**

A-4


Default Value

Enabled w/call server as URL

Disabled, no URL assigned enabled

Not assigned

Not assigned

Not assigned

Not assigned

Not assigned

Not assigned

6

6

Not assigned

Not assigned

6

6

4

Ringer on

Off

20 disabled negotiate

101

120 milli-seconds

Ring type 1 enabled

2000, 4000, 0, 0, 0, 0

800, 400, 800, 4000, 0, 0

400, 200, 400, 200, 800, 4000

300, 200, 1000, 200, 300, 4000

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Config File

Section Name

[DSP]*

[FWRD]

[DIAL]

[SYSTEM]

[NETTIME]

Parameter/Field

ACD call cadence (4)**

Priority call cadence (5)**

Emergency call cadence (6)**

Community-1 call cadence (7)**




Auto answer call cadence (11)**

Jitter buffer, (min, max, nom.)*

Call forward

Dial mode

Dial plan pause timer**

Inter-digit timer**

Language

Lock outgoing call

Speed number

Web server** telnet_server**

Phone password

Function private_hold*

Function barge_in*

Function cdp

Function download_flag*

Function onetouch_pickup*

Function dnd*

Web Manger login name*

Web Manager login password*

NTP server address

Synchronization Interval**

Time zone

DST enable

DST format*

A-5


Default Value

500, 0, 0, 0, 0, 0

1500 4500 0 0 0 0 0 0

1500 500 1500 2500 0 0 0 0

1500 500 500 3500 0 0

1500 500 500 500 500 2500 0 0

1500 500 500 500 1000 2500 0 0

500 500 500 500 500 500 500 2500

500 500 500 500 2500 3500 0 0

30, 60, 120 msec.

Not assigned

Number

3 seconds

6 seconds

English unlock enabled enabled enabled

22222 disabled disabled enabled disabled enabled enabled private lip

Not assigned

24 hours

3 (PACIFIC STANDARD)

On

North American standard format

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Config File

Section Name

[NETTIME]

[PROVISION]

[PROG]

[CALL]

Parameter/Field

DST start configuration*

DST end configuration*

Time format

Date format

Provisioning type

DHCP option 66/150

HTTPS URL

HTTPS URL DHCP option

Use TFTP DHCP option*

Use HTTP/S DHCP option*

ID

Password

Phone specific file name*

HTTPS certification

Decryption key*

Smart upgrade*

S/W download flag

Config download flag

Phone Book URL**

Flex buttons

Caller id block

Anonymous caller id block

Call waiting

Call waiting tone

Call hold ringback tone

Message waiting tone

Auto answer

Forwarding condition*

Forwarding address*

Forwarding no-answer time*

Direct call*

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A-6


Default Value

March, 2 nd

week, Sunday at 2 am

November, 1 st

week, Sunday at 2am

24-hour

DD Mon (21 Feb)

TFTP enabled

Not assigned

160 enabled enabled

Not assigned

Not assigned

$MAC

Authority, server name & expiration

Not assigned

Upgrade at midnight enabled enabled

Not assigned

1 & 2 private lines disabled disabled enabled enabled enabled enabled disabled

0 off

Not assigned

10 seconds disabled


June 2013


Config File

Section Name

[CALL]

Parameter/Field

Direct call number*

Direct call timer*

A-7


Not assigned

5 seconds

Default Value

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Factory Default Configuration A-8


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June 2013

B-1

Appendix B: IP5000 Specifications

Appendix B

IP5000 Specifications

The table below provides the basic specifications of the IP Phone.

Item IP5000

Network Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port.

PC/Workstation Interface

Power

RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port.

NOTE

:

On a Gigabit Ethernet (Gig-E) phone, the LAN and PC ports are 10/100/1000

Ethernet ports; on a non-Gig-E phone, these ports are 10/100 Ethernet ports.

802.3af or AC/DC Power Adapter.

LED Indicators

LCD

Physical Size (H x W x D)

Weight

AC/DC Adaptor

Operation Temperature

Storage Temperature

Operation Humidity

Audio

Message Indicator, Speakerphone, Mute, DND, Headset, Red LED

24 Programmable Buttons w/Red/Green LED

240 x 56 dot graphic

206 x

235 x

51.2 cm

8.1 x 9.25 x 2 inches

771g

Output: 48VDC, 0.3A (max)

Input: 100-240 VAC, 50/60 Hz

0 - 40 o

C

-20 - 60 o

C

10 - 85 % RH, non-condensing

Acoustic Echo Canceller & Voice Active Detection

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Codecs

B-2

Appendix B: IP5000 Specifications

G.711, G.723.1/a, G.729a/b, and G.722

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June 2013

Software Download Messages

Appendix C

Download LCD Messages

C-1

Appendix C: Download LCD Messages

The following tables provide the messages displayed for the most recent s/w and configuration download attempts.

Software Download Messages

Message

LOAD FLAG OFF

NULL SERVER ADDR

VER FILE XFER ERR

IMAGE XFER ERR

VER FILE NOT FOUND

VER STRING ERR

IMAGE NOT FOUND

IMAGE SIZE ERR

INVALID ID OR PW

NEW VERSION LOADED

UPDATE NOT NEEDED

Description

S/W load is disabled

TFTP/WEB server address is 0.0.0.0

Downloading a new version of S/W has failed

Check the TFTP/WEB server

The version file doesn’t exist in TFTP/WEB server

The version file contains an erroneous format

The S/W image doesn’t exist in TFTP/WEB server

The S/W image size is 0 or larger than maximum size

The current Id or password for authentication is invalid

S/W was successfully loaded

The current version is the latest

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Configuration Download Messages C-2

Appendix C: Download LCD Messages

Configuration Download Messages

Message Description

LOAD FLAG OFF Config file load is disabled.

NO SERVER ADDR

CFG XFER ERR

FILE SIZE ERR

TFTP/WEB server address is 0.0.0.0

Downloading the configuration file has failed; check the

TFTP/WEB server status

The configuration file size is 0 or there is an error during transfer from the TFTP server

The configuration file doesn’t exist in TFTP/WEB server FILE NOT FOUND

INVALID FILE OR DECRYPT KEY The received configuration file is an invalid format or encrypted with an unknown key

PARAMETER ERR The configuration file contains an erroneous value; the value has been automatically converted to previous value

INVALID ID OR PW

DOWNLOAD OK

The current Id or password for authentication is invalid

Configuration was successfully downloaded

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June 2013

Configuration Parameters D-1

Appendix D: Using the Configuration File

Appendix D

Using the Configuration File

Configuration Parameters

During automated provisioning with the Config. Download flag, see

“Upgrade Configuration” on page 4-30

enabled, IP Phones attempt to download a global and a phone specific configuration file from a TFTP or Web server supporting HTTP/HTTPS. The global file

"sysconf_5000_sip.cfg", is typically for parameters with the same value for all IP Phones connecting to the server. Parameters such as Network mode, Provisioning, Daylight savings time mode are typical globally settings.

• The phone-specific configuration file as a default uses the MAC address of the phone or

WiFi module when the WiFi module is installed and configured for the file name, for example 00405a123477. When using HTTP/S, the IP Phone can be assigned with a name for the phone specific file in place of the MAC address but the MAC address must be included in the file name or path. Parameters specified in the phone specific configuration file override those defined in the global configuration file.

• Both the global and MAC configuration files can configure any of the parameters of the IP

Phone; the only difference is the MAC file values have priority over the global file. Each is an ASCII file with parameters (fields) grouped under the various sections of the configuration file, see "Configuration Parameters" starting on the next page. By assigning values after the field name, the IP Phone configuration parameters are established.

• A field listed in the configuration file with no value will return the value of the associated parameter to default. If a value is changed for a field marked with an asterisk in the

“Configuration Parameters”

table (starting on page D-2), the reboot flag will be enabled and

the IP Phone will reboot after initialization is complete. The first line of the configuration file

(global or phone specific) must be "IP5000 configuration information (v1.0)" as shown in

"Sample Configuration File" on page D-25

.

• The IP Phone supports SSL and allows assignment of a user name and password to authorize access to the HTTPS files. In addition, using HTTP/HTTPS the configuration files can be encrypted using a 32-byte key, which must be assigned to the phone or passed via the configuration file; the phone will use the 3DES algorithm to decrypt the file.

• In DHCP mode, the values from the DHCP server have a higher priority than the values in the sysconf_88xx_sip.cfg and phone-specific configuration files.

• The table below shows the configuration parameters by Section and Field name along

with descriptive information. The 2nd table on page D-32

shows selections available for the

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time zones. The illustration on page D-25

provides a blank configuration file. List a field in the configuration file only if the field requires an assignment other than default. If a field is erased or commented-out, it will have no affect on the IP Phone memory; the phone will use the existing value in memory. Deleting an unused field line from the configuration file also reduces traffic between the provisioning server and the IP Phone during a boot cycle.

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Section

LAN

Field Name network type network_mode ipAddress defaultGateway subnetMask dns1_address

Configuration Parameters

Description

Establishes the use of the wired or, if the WiFi Module is installed, wireless network.

Valid values are Wired or Wireless

Default is wired.

Sets use of DHCP or static addressing. In static mode, IP parameters are set manually. In DHCP, the IP Phone requests addresses from the local DHCP server including Options below:

Option #1: Subnet Mask

Option #2 : Time offset in secs of the local time zone from GMT.

Option #3 : Default gateway (router) IP address

Option #6 : DNS server IP address

Option #42 : SNTP server IP address

Option #50 : IP address of the phone

Option #66 : TFTP server name

Option #150 : TFTP server IP address, has priority over Option

#66 when set

Option #160 : HTTPS URL for provisioning, has priority over

Option #66 and #150

Valid values are static and dhcp.

Default is dhcp.

The phone’s IP address.

Valid value is an IP address.

Default is “192.168.1.1”.

The phone's default gateway.


Default is "192.168.1.254"

The phone’s subnet-mask.

Valid value is a subnet-mask.

Default is “255.255.255.0”.

IP address of the primary DNS server used to resolve names to

IP addresses.


Default is blank.

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Section

LAN

Field Name dns2_address domain_name tftp_server_address tos pc_802_priority phone_802_priority

WiFi pc_vlan_id phone_vlan_id ssid security mode

D-4


Optional IP address for a secondary DNS server; used if the primary DNS server is unavailable.


Default is blank.

Not used

Description

Defines the IP address or URL of a TFTP provisioning server.

The valid value is an IP address or FQDN.

The default is blank

Sets Type of Service (ToS) value for SIP packets.

Valid values are 00 to FF (Hex).

Default is 0.

Establishes the IEEE 802.1 priority for Ethernet frames at the PC port of the IP Phone.

Valid values are 0 to 7.

Default is 3.

Establishes the IEEE 802.1 priority for Ethernet frames at the voice port, including signaling and voice packets, of the IP

Phone.


Default is 5.

Assigns unique identifier of the VLAN for the PC port. A ‘0’ disables VLANS.

Valid values are 0 to 4094

Default is 0, disable.

Assigns unique identifier of the VLAN for the LAN (voice) port. A

‘0’ disables VLANS.

Valid values are 0 to 4094

Default is 0, disable.

Assigns the Service Set Identifier for the WiFi Network.

Valid value is up to 32 characters.

Default is unassigned.

Defines the security mode as WEP or WPA.

Valid values are 1-None, 2-WEP64, 3-WEP128, 4-WPA-PSK or

WPA2-PSK.

Default is 0, None.

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Section

WiFi

Field Name wep key 1 wep key 2 wep key 3 wep key 4 wep key index wpa key network mode

D-5


Description

Assigns the WEP Key value for Key 1.

Valid value is 10 hex digits for WEP64 or 26 digits for WEP128.

Default is null.



Default is null.



Default is null.



Default is null.

Assigns the active WEP security Key when WEP security is assigned.


Default is unassigned.

Assigns the WPA security Key when WPA-PSK or WPA2-PSK security mode is assigned.

Valid value is up to 64 hex digits or 8 to 63 ASCII characters.

Default is null.

Sets use of DHCP or static, manual, addressing when connecting over a WiFi network. In static mode, IP parameters are set manually. In DHCP, the IP Phone requests addresses from the local DHCP server including Options below:

Option #1 :Subnet Mask

Option #2: Time offset in secs of local time zone from GMT.

Option #3 :Default gateway (router) IP address

Option #6 :DNS server IP address

Option #42 :SNTP server IP address

Option #50 :IP address of the phone

Option #66 :TFTP server name

Option #150 :TFTP server IP address, has priority over

Option #66 when set

Option #160 :HTTPS URL for provisioning, has priority over

Option #66 and #150

Valid values are static and dhcp.

Default is .

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Section

WiFi

Field Name

IPAddress defaultGateway subnetMask dns1 address dns2 address

NETTIME sntp_server_address interval timezone time_format date_format

D-6


Description

The IP address of the WiFi Module

Valid value is an IP address or FQDN

Default is "192.168.1.1"

The default gateway for the WiFi network

Valid value is an IP address

Default is "192.168.1.254"

The subnet-mask for the WiFi Module

Default is "255.255.255.0"

IP address of the primary DNS server used to resolve names to

IP addresses.


Default is "0.0.0.0"

Optional IP address for a secondary DNS server; used if the primary DNS server is unavailable.


Default is "0.0.0.0"

Sets the IP address or FQDN of the SNTP server from which the phone obtains time data.

Valid value is an IP address or FQDN.

Default is blank,

Sets interval, in hours, between time sync with SNTP server.

Valid values are 0 to 120 hours.

Default is 1.

Sets the time zone for the phone.

Valid values are time zones shown on page

Default is 3, Pacific Standard time.

Sets the LCD display format for time.

Valid values are 0 (off), 1 (12-hour) or 2 (24-hour).

Default is 2.

Sets the LCD display format for date.

Valid values are (MM: 2-digit month), (M: month), (DD: 2-digit day), (D: day), (YYYY: 4-digit year), (YY: 2-digit year), (m: month abbreviation), (d: day of week), '/', ',', '-'.

Default is DD m (21 Feb)”.

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Section

NETTIME

Field Name dst_auto_adjust dst_start_month dst_start_day dst_start_day_of_week dst_start_week_of_month dst_start_time dst_stop_month dst_stop_day

Description

Enables automatic daylight savings time (DST) adjustment by the phone.

Valid values are 0 (disabled) or 1 (enabled).

Default is 1.

Sets month DST starts.

Valid values are 1 to 12, with 1 being January and 12 being

December.

Default is 3 in the United States.

Sets day of the month DST starts.

Valid values are the following:

•

•

1 to 31 (for day of the month)

0 (use value in the dst_start_day_of_week parameter)

Default is 0.

Sets day of the week DST begins.

Valid values are 1 to 7 (1 is Sunday; 7 is Saturday).

Default is 1 in the United States.

Sets week of month DST begins.

Valid values are 1 to 6 and 7. One (1) is the first week; each subsequent number is the subsequent week. Seven (7) is the last week of the month regardless of which week the last week is.

Default is 2 for the United States.

Sets the hour of the day DST begins.


The default is 2 for the United States.

Sets month DST ends.

Valid values are 1 to 12 with 1 being January and 12 being

December.


Sets day of the month DST ends.

Valid values are as follows:

•

•

1 to 31 (for the days of the month)

0 (use the value in the dst_stop_day_of_week parameter)

The default is 0.

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Section

NETTIME

VOIP

Field Name dst_stop_day_of_week dst_stop_week_of_month dst_stop_time outbound_proxy_server outbound_proxy_port backup_proxy_server back_proxy_port message_url

Description

Sets day of the week DST ends.

Valid values are 1 to 7, with 1 being Sunday and 7 being

Saturday.


Sets week of month DST ends.

Valid values are 1 to 6 and 7, with 1 being the first week, each number thereafter being subsequent weeks. Seven (7) represents the last week in the month


Sets the hour of the day DST ends.



When defined, sends all SIP requests to the outbound proxy server instead of to the linen_proxy_address. The media stream is not routed through the outbound proxy.


Default is blank.

Defines the port number of the outbound proxy server.


Default is 5060.

Defines a backup proxy server in case the outbound proxy server fails.


Default is blank.

Defines the port number of the backup proxy server.


Default is 5060.

Defines the voice mail address, IP address or phone number format.

The valid value is an IP address or telephone number.

Default is blank.

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Section

VOIP

Field Name

SIP_service_domain preferred_codec rtp_port outbound_proxy_register prack_mode user_param replaces_mode local_udp_port timer_register_expires timer_session

Description

Specifies the SIP service domain.


The default is blank.

Defines the order of priority of codecs for negotiation.

Valid values are g729, g723, g722, pcmu and pcma.

The default order of priority is g729 g723 pcmu pcma g722.

Defines the RTP port for media packets.

Valid values are from 16300 to 32700.

The default is 23000.

Enables use of proxy server for SIP requests.

Valid values are enable or disable.

The default is enable.

Disables the use of ACK response to provide reliable response to SIP requests.


Default is disable.

Defines “user=phone” parameter in the To, From, and Contact headers of REGISTER messages.

Valid values are disable and enable.

Default is disable.

Enables use of the SIP “Replace” header.


Default is enable.

Defines UDP port used for SIP messages.

Valid values are from 1024 to 32000.

Default is 5060.

Defines time, in seconds, that a registration expires and re-registration is required. The Expire header in the registration message includes this value. A value of ‘0’ is a de-registration.


Default is 3600.

Specifies the SIP session timer, in seconds.


Default is 0.

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Section

VOIP timer_t1

Field Name timer_t2 max_line_num centralized_conference conference_url blf_url de_register stun_server

D-10


Description

Sets the lowest value, in milliseconds, for the retransmission of

SIP messages.


Default is 250.

Sets the highest value, in milliseconds, for the retransmission of

SIP messages.


Default is 2000.

Sets the number of flexible buttons allocated for SIP lines.

Valid values are:

•

IP-5000 phone — 1 to 24 or 1 to 36 (w/Exp. module)

Default is 2.

Enables use of a centralized conference server to process audio for the conference.

Valid values are enable or disable

Default is enable.

Specifies the URI for the centralized conference server.

The valid value is a URI of less than 50 characters.

Default is the call server address.

Specifies the URI for the BLF server.

The valid value is a URI of less than 50 characters.

Default is the call server address.

Enables de-registration of each line during a reboot prior to re-registering.

Valid values are enable or disable

Default is enable.

Sets the STUN server IP address or FQDN


Default is blank.

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Section

VOIP

Field Name line1_proxy_address ~ linen_proxy_address line1_proxy_port ~ linen_proxy_port line1_displayname ~ linen_displayname line1_name ~ linen_name line1_authname ~ linen_authname line1_password ~ linen_password

D-11


Description

Each line requires the address of the SIP proxy server. The linen_proxy_address and the linen_proxy_port parameters assign the proxy address and port to each line. The value of "n" can be from 1 to the max_line_num.


Default is blank.

Assigns the port number for the SIP proxy server. The n variable is the line button and can be from 1 to the max_line_num.


The default is 5060.

Specifies the caller identification for the line, the phone sends the caller id for the line.

The n variable is the line button and can be from 1 to the max_line_num.



Defines the SIP user id that is often a number or SIP address for use when registering. Enter a number without dashes, enter

555-0100 as 5550100, or a SIP address without the host name.




Specifies the name for authentication if the proxy server challenges the line registration. It is required only if a proxy server requires authentication.




Specifies the password for authentication if the proxy server challenges the line registration.




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Section

VOIP

Field Name line1_type ~ linen_type line1_extension ~ linen_extension line1_ring_type~ linen_ring_type line1_delayed_ring~ linen_delayed_ring

D-12


Defines the type of line. The n variable is the line button and can be from 1 to the max_line_num.


• private: Calls to the line are presented to all appearances of the line but, an active call is visible

• and accessible through the original endpoints involved in setting up the call.

shared (BLA): Calls to the line are presented to all call appearances of the line and are visible and accessible by all authorized endpoints.

Default is private.

n/a

Description

Specifies the ring type for the line. The n variable is the line button and can be from 1 to the max_line_num. Ring type can be a value from -1 to 4, 101 to 105, or 201 to 205:

• 1, use the default ring type

• 0, ringer off

• 1-4, ring type 1 to 4 (tone ring),

• 101-105, ring type 101 to 105 (wav file ring),

• 201-205, ring type 201 to 205 (user defined ring),

Valid values are -1 or 0 to 4, 101 to 105, or 201 to 205.

The default is -1.

Specifies a delay in the audible ring for the line. The n variable is the line button and can be from 1 to the max_line_num. Delayed ring is adjustable from 0 to 10 seconds in 1-second increments.

Valid values are 0 to 10 seconds.

The default is 0.

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Section

ROUTE add

Field Name

DSP handsfree handset

D-13


Description

Defines a dial plan using a Routing Table. This parameter adds entries to the table. If a dialed number matches an entry, the number is modified and the call processed. An entry may include

0 to 9, ‘*’ and ‘#’ and the following special characters.

‘~’ a wild card character that matches any multiple characters.

‘?’ any dialed digit.

‘.’ represents “virtual dial tone”

‘,’ locates the position of a 3-sec. pause in the prefix number.

Valid values are up to 50 entries with below information.


intf --

Must be “SIP”.

port -- Must be “0”.

nums -- Sets the digit pattern for a match.

The valid value is a sequence of digits 0 to 9, ‘*’, ‘#’, ‘~’, ‘?’, ‘.’ or NULL.

trunc -- Specifies the number of digits to be stripped before further processing.


pre -- Specifies digits to add in front of the truncated number.

Valid values are 0 to 9, ‘*’, ‘#’, ‘.’, ‘~’ or NULL. post -- Specifies the number to add at the back of the truncated number.

Valid values are 0 to 9, ‘*’, ‘#’, ‘.’, ‘~’ or NULL.

pause -- Locates the position of a 3 seconds pause before processing the number. A ‘,’ locates the pause in the entry.

Valid values are ‘?’, ‘,’ or NULL.

ip-addr -- Specifies an IP address as the destination when a match occurs without regard to the proxy address.

The valid value is an IP address

Specifies the gain level for the phone’s handsfree speaker.

Valid values are 1 through 11.

The default is 6.

Specifies the gain level for the phone’s handset.


The default is 6.

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Section

DSP headset

Field Name ring lcd ringer_off

VAD ring_type ringdata dtmf_payload dtmf_duration

D-14


Description

Specifies the gain level for the wired headset connected to the phone.


The default is 6.

Specifies the gain level for the phone’s ring.


The default is 6.

Specifies the contrast level for the phone’s LCD.


The default is 4.

Toggles the ringer on and off.

Valid values are 1 (on) and 0 (off).

The default is 1 (on).

Sets voice activation detection (VAD).

Valid values are 1 (on) and 0 (off).

The default is 0.

Specifies the default ring type for the IP Phone. Ring type can be a value from 1 to 4, 101 to 105, or 201 to 205:

• 1-4, ring type 1 to 4 (tone ring),

• 101-105, ring type 101 to 105 (wav file ring),

• 201-205, ring type 201 to 205 (user defined ring),

Valid values are 1 to 4, 101 to 105, and 201 to 205.

The default is 1.

Sets the user defined ring (RTTTL-format), see Appendix G .

The valid value is a maximum of 255 characters for each ring.

The maximum number of ringdata is 5.

Default is blank.

Sets the DTMF payload type for RFC2833.


The default is 101.

Sets the DTMF duration.

Valid values are 50 through 300 ms.

The default is 120.

Wave 4.0


June 2013


Section

DSP

Field Name cadence0 cadence1 cadence2 cadence3 cadence4 cadence5 cadence6

D-15


Description

Sets the ring cadence for calls with undefined in Alert Info header.

The valid value is a six value time array (on off on off on off). The valid range is 0 to 30000 milliseconds total time.

The default is 2000-4000-0-0-0-0.

Sets the ring cadence for calls with External call in Alert Info header.


The default is 800-400-800-4000-0-0.

Sets the ring cadence for calls with Group call in Alert Info header.


The default is 400-200-400-200-800-4000.

Sets the ring cadence for calls with Internal call in Alert Info header.


The default is 300-200-1000-200-300-4000

Sets the ring cadence for calls with ACD call in Alert Info header.


The default is 500-0-0-0-0-0

Sets the ring cadence for calls with priority call in Alert Info header.

The valid value is an eight value time array (on off on off on off on off). The valid range is 0 to 30000 milliseconds total time.

The default is 1500-4500-0-0-0-0-0-0

Sets the ring cadence for calls with emergency call in Alert Info header.


The default is 1500-500-1500-2500-0-0-0-0

Wave 4.0


June 2013


Section

DSP

Field Name cadence7 cadence8 cadence9 cadence10 cadence11 frame_duration jitterbuffer_min_delay

D-16


Description

Sets the ring cadence for calls with community - 1 call in Alert

Info header.


The default is 1500-500-500-3500-0-0-0-0


Info header.


The default is 1500-500-500-500-500-2500-0-0


Info header.


The default is 1500-500-500-500-1000-2000-0-0


Info header.


The default is 500 500 500 500 500 500 500 2500

Sets the ring cadence for calls with auto answer call in Alert Info header.


The default is 500 500 500 500 2500 3500 0 0

Sets the RTP frame duration in milliseconds.


The default is 20.

Sets the minimum jitter buffer size, in milliseconds. The Jitter buffer parameters control the buffer size for out-of-sequence packets. Using larger values produce less packet loss as the IP

Phone will wait longer for receipt of packets. However, large values may delay voice packet processing. Smaller values may produce more packet loss but quicker voice packet processing.


The default is 30.

Wave 4.0


June 2013


Section

DSP

Field Name jitterbuffer_nom_delay jitterbuffer_max_delay headset_mode dtmf

FWRD key_tone condition forwarding_address noanswer_time

D-17


Description

Sets the nominal jitter buffer size, in milliseconds.


The default is 60.

Sets the maximum jitter buffer size, in milliseconds.


The default is 120.

Toggles the headset mode on and off.

Valid values are disable and enable.

The default is disable.

Sets the method to determine RFC 2833 payload type.

Valid values are:

• inband — Always generate in-band DTMF.

• nego — Negotiate RFC2833 with remote side.

• rfc2833 — Always generate DTMF digits out-of-band

RFC2833.

• info — Always generate DTMF digits out-of-band in INFO message.

Default is nego.

Controls the Key tone operation. If enabled, when a button on the IP Phone is pressed the key tone is heard.

Valid values are enable and disable.

The default is enable

Sets conditions for call forward.

The valid values are:

• 1 — Disables forwarding feature.

• 0 — Condition not defined by configuration file, user can define condition.

• 4 — Forward all calls

The default is 0 (not defined by configuration file).

Sets the address to receive forwarded calls.

The valid value is a maximum of 60 characters.


Sets the no-answer time, in seconds, for no-answer forward.


The default is 10.

Wave 4.0


June 2013


Section

DIAL

Field Name dial_mode pause_timer inter_digit_timer dialplan digitmap digitmap_tone digitmap_emergency digitmap_process

D-18


Description

Sets the default dial mode.

Valid values are number (digits), IP address or URL.

The default is number.

Specifies the pause timer, in seconds, for the dial plan.


The default is 3.

Sets the time delay before dialed digits are sent for normal dialing, in seconds.


The default is 6.

Specifies the dial plan type.

Valid values are digitmap or routing.

The default is routing.

Defines a digit map string for the dial plan,

The valid value is a maximum 512-character string.

Default is “x.T|x+#”.

Defines the digit map string to deliver second dial tone for a dial plan.

The valid value is a maximum 512-character string.

Default is blank.

Defines the emergency call number.

Valid value is a string up to 750 characters.


Defines the digit map process for a dial plan.

Valid values are:

• num: the digitmap string, maximum 512-characters.

• trunc: number of digits to strip, 0 to 30.

• prefix: digits to insert in front of the number, maximum 32 digits.

• post: digits to insert at the end of the number, maximum 32 digits.


Wave 4.0


June 2013


Section

PROG add prog

Field Name

CALL

Wave 4.0

func num label prog string callnum_in_line

D-19


Description

-

Specifies the flexible button number being assigned.

Valid values are

•

IP5000 — 2 to 24


Specifies the function for flexible buttons not assigned as a line.

Valid values are:

•

•

1 — Speed Dial

2 — Phonebook

•

•

•

•

•

•

•

•

•

•

•

•

3 — Call Log

4 — Mute

5 — Headset

6 — Last number redial

7 — Last call return

8 — Forward

9 — Conference

10 — Transfer

11 — Hold

12 — DND

13 — Ringer Off

14 — Message


-

Specifies the number for a Speed dial or Message button.


Specifies the flexible button number being assigned.

Valid values are

•

IP5000 — 1 to 24


Specifies the label for flexible buttons.

The maximum length is 15-characters, 12 display on IP8840, 10 display on IP8812LSS.


Defines the number of active calls on a line.

Valid value is 1-3.

The default value is 3.


June 2013


Section

CALL

Field Name caller_id_blk anonymous_call_blk call_waiting call_waiting_tone call_hold_ringback msg_waiting_tone auto_answer call_direct call_direct_number call_direct_timer

D-20


Description

Controls caller ID blocking. When enabled, the phone sends the anonymous caller id.



Controls blocking incoming calls with an anonymous caller id.



Controls visual notification of incoming call while busy.


Default is enable.

Controls audible notification when Call Waiting is enabled


Default is enable.

Sets Held call ringback. If a user returns to idle with a call on hold, the held line will ring.

Valid values are enable and disable.

Default is enable.

Controls stutter dial tone when there is a message waiting.


Default is enable.

Controls answering an incoming call automatically activating the speakerphone or headset.


Default is enable.

Controls Hotline/Warm-Line operation. Going off-hook automatically places a call to the designated party.


Default is disable.

Defines the destination for a direct call.

Valid value is extension number.


Sets the delay for Warm Line operation. After the timer expires, the direct call is made. Set to zero (0) for Hotline.

Valid values are 0 to 10 seconds delay.

Default is 5.

Wave 4.0


June 2013


Section

SYSTEM

Field Name phone_name lang

Wave 4.0

lock_outgoing_call use_speed_number web_server telnet_server function private_hold function barge_in function_dnd function cdp

D-21


Description

Assigns a name to the phone for idle mode display.

Valid value is a string of up to 15 characters.


Specifies the language displayed in the LCD. Support for a given language is limited by the LCD type and the xml file.


•

•

0 — English

1 — French

•

•

2 — Korean

3 — Danish

Default is 0 (English).

Unlocks the phone so a password is not required to place an outgoing call.

Valid values are 0 to unlock or 1 to lock.

Default is 0 (unlock).

Assigns use of 2-digit Speed number dialing.

Valid values are 0 to disable or 1 to enable.

Default is 1 (enable).

Enables access to the Web Manager.


Default is 1 enable.

Enables access to the telnet server.


Default is 1 enable.

Disables the private hold for a shared call.

Valid values are disable or enable.

Default is disable.

Disables barge-in for a shared call.


Default is disable.

Disables dnd function for the phone.


Default is enable.

Enables cdp on reboot to define VLAN.


Default is enable.


June 2013



Section

SYSTEM

Field Name function onetouch_pickup

PROVISION function download_flag phone_password type cfg_download sw_download dhcp_get_tftp dhcp_get_http https_url https_opt

Description

Enables call answer or resume from hold by pressing line button.

With the parameter disabled, pressing the line button displays the line status.


The default is enable.

Enables display of Config and S/W download flag under LCD

Menu Phone Settings


Default is disable.

Assigns password for LCD Configuration Menu and Phone

Unlock.

Valid value is 4 to 8 digits string.

Default is blank.

Defines the protocol of the provisioning server

Valid values are 0 for TFTP or 1 for HTTPS

Default is 0 (TFTP).

Enables download of configuration file from the provisioning server.


Default is enable.

Enables download of firmware from the provisioning server.


Default is enable.

Enables use of DHCP options 66 or 150 for definition of the

TFTP sever.


Default is enable.

Enables use of HTTP/S DHCP option, default 160, for definition of HTTP/S URL


Default is enable.

Defines the HTTP/S provisioning server URL

The valid value is a URL of less than 255 characters.


Defines the DHCP Option for the HTTP/HTTPS server URL.


Default is 160.

Wave 4.0


June 2013


Section

PROVISION https_id

Field Name https_password https_macform verifying_cert smartup_enable smartup_option smartup_interval smartup_time smartup_confirm

D-23


Description

Specifies the ID for authenticating to an HTTPS session.

The valid value is under 50 characters.


Specifies the password for authenticating to an HTTPS session.

The valid value is under 50 characters.


Specifies the filename of phone specific configuration file. The name or path must include “$MAC”, which is replaced by the

MAC address during provisioning.

The valid value is a maximum of 50 characters and includes

“$MAC”.

The default is “$MAC”.

Defines a hexadecimal value composed of a 3-bit field flag for

HTTPS certification verification. 0x01 checks valid certification authority. 0x02 checks whether a server name is valid. 0x04 checks whether a certification is expired.


Default is 7

Enables Smart Update, to check for and download configuration and/or firmware periodically.


Default is enable.

Defines the files to upgrade (configuration files and S/W files)

Valid values are 1 = Cfg, 2 = S/W and 3 = both

Default is 3.

Specifies the interval, in seconds, between firmware checks.

Valid values are 0 to 86400 seconds.

Default is 3600.

Specifies the time of the day for daily firmware checks.

Valid values are 0 to 23 o’clock including hour and minutes.

Default is 00:00.

Enables user confirmation of firmware download from the provisioning server.


Default is enable.

Wave 4.0


June 2013


Section Field Name

PROVISION decrypt_key phonebook_url

D-24


Description

Defines the decryption key.

Valid value


Defines the http server url for the external (Remote) Phone

Book.

The valid value is a URL of less than 255 characters.


Wave 4.0


June 2013

Sample - Blank Configuration File D-25


Sample - Blank Configuration File

;=========================================================================

;IP88XX configuration information(v1.0)

;copyright Vertical since 2010

;=========================================================================

;Description for configuration file

;configuration file has following format

; SECTION-NAME is placed in brackets as shown below and includes LAN, VOIP, DSP, etc...

;name is the parameter or field name as shown below

;value is the value assigned for the parameter. If left blank, the value will be set to default.

;A blank space must be inserted as a separator between the assigned value and the start of any comments, ‘;’.

;comments start with ';' and end with carriage return.

;=========================================================================

[LAN]

;Lan configuration network type network_mode ipAddress defaultGateway subnetMask dns1_address dns2_address domain_name tftp_server_address tos pc_802_priority phone_802_priority pc_vlan_id phone_vlan_id

Wave 4.0


June 2013



[WIFI]

;WiFi configuration ssid security_mode wep_key1 wep_key2 wep_key3 wep_key4 wep_key_index wpa_key network_mode ipAddress defaultGateway subnetMask dns1_address dns2_address

[NETTIME]

;SNTP, Timezone and DST Configurations sntp_server_address interval timezone time_format date_format dst_auto_adjust dst_start_month dst_start_day dst_start_day_of_week dst_start_week_of_month dst_start_time dst_stop_month dst_stop_day dst_stop_day_of_week dst_stop_week_of_month dst_stop_time

Wave 4.0


June 2013



[VOIP]

;VoIP configurations outbound_proxy_server outbound_proxy_port backup_proxy_server backup_proxy_port message_url

SIP_service_domain preferred_codec rtp_port outbound_proxy_register outbound_proxy_mode prack_mode user param replaces mode local_udp_port timer_register_expires timer_session timer_t1 timer_t2 max_line_num centralized_conference conference_url blf blf_url de_register stun_server line1_proxy_address linen_proxy_address line1_proxy_port linen_proxy_port line1_displayname

Wave 4.0


June 2013



linen_displayname line1_name linen_name line1_authname linen_authname line1_password linen_password line1_type linen_type line1_extension linen_extension line1_ring_type linen_ring_type line1_delayed_ring linen_delayed_ring

[ROUTE]

;Call Routing Table Configurations

;add intf <port> nums [trunc pre post pause ip-addr] add sip 0 ~ 0 null null null 0.0.0.0

[DSP]

;DSP configurations handsfree handset headset ring lcd ringer_off

VAD ring_type ringdata dtmf_payload dtmf_duration cadence0

Wave 4.0


June 2013

Sample - Blank Configuration File cadence1 cadence2 cadence3 cadence4 cadence5 cadence6 cadence7 cadence8 cadence9 cadence10 cadence11 frame_duration jitterbuffer_min_delay jitterbuffer_nom_delay jitterbuffer_max_delay headset_mode dtmf key_tone

[FWRD]

;Forwarding Configurations condition forwarding_address noanswer_time

[DIAL]

;Dial Configurations dial_mode pause_timer inter_digit_timer dialplan digitmap digitmap_tone digitmap_emergency digitmap_process

Wave 4.0


June 2013

D-29




;

;

;

;

;

;

;

;

;

;

;

;

;

;

[PROG]

;add prog func [num]

; prog = programmable button number, 8820:3~12, 8830:3~24 8840:3~10 func = 0 for no function

1 for Speed Dial

2 for Phone Book

3 for Call Log

4 for Mute

5 for Headset

6 for Redial

7 for Return

8 for FWRD

9 for CONF

10 for TRNS

11 for Hold

12 for DND

13 Ringer Off

; 14 Message

; num = phone number when a func is PhoneNum, max.50 length string.

;label prog name

; prog = 8820:2~12(24), 8830:2~24(36), 8840:2~10(22)

; name = phone label.

[CALL]

;Call Preference Configurations call_num_in_line caller_id_blk anonymous_call_blk call_waiting call_waiting_tone call_hold_ringback msg_waiting_tone auto_answer call_direct call_direct_number

Wave 4.0


June 2013

Sample - Blank Configuration File call_direct_timer

[SYSTEM]

;System Configurations phone_name lang lock_outgoing_call use_speed_number web_server_port web_server telnet_server function private_hold function barge_in function cdp function download_flag function onetouch_pickup function dnd phone_password

[PROVISION]

;Provisioning Configurations type cfg_download sw_download dhcp_get_tftp dhcp_get_http https_url https_opt https_id https_password https_macform verifying_cert smartup_enable smartup_option smartup_interval smartup_time smartup_confirm decrypt_key phonebook_url

Wave 4.0


June 2013

D-31


Time Zones Chart

Time Zones Chart

Country No

GMT-12:00 International Date Line, West 60

GMT-11:00 Midway/Samoa 61

GMT-10:00 Hawaii

GMT-09:00 Alaska

1

62

GMT-08:00 Los Angeles, California

GMT-08:00 Pacific Standard

GMT-07:00 Mountain Standard

GMT-06:00 Central Standard

4

5

2

3

GMT-06:00 Mexico City, Mexico

GMT-06:00 Saskatc., Canada

GMT-05:00 Bogotá, Colombia

GMT-05:00 Eastern Standard

GMT-05:00 Lima, Peru

GMT-05:00 New York, NY

GMT-04:00 Atlantic Standard

GMT-04:00 Caracas, Venezuela

GMT-04:00 La Paz, Bolivia

10

11

12

13

14

8

9

6

7

GMT-03:30 New Found land

GMT-03:00 Brasilia, Brazil

GMT-03:00 Buenos Aires, Argentina

GMT-03:00 Georgetown, Guyana

GMT-02:00 Inuuk, Greenland

GMT-01:00 Azores, Portugal

GMT-01:00 Cape Verde

GMT 00:00 Casablanca, Morocco

GMT 00:00 Lisbon, Portugal

GMT 00:00 London, England

GMT+01:00 Amsterdam, Netherlands

GMT+01:00 Berlin, Germany

GMT+01:00 Bern, Switzerland

GMT+01:00 Brussels, Belgium

GMT+01:00 Central European

GMT+01:00 Copenhagen, Denmark

GMT+01:00 Madrid, Spain

26

27

28

59

29

22

23

24

25

63

19

20

21

15

16

17

18

Wave 4.0

D-32


Country

GMT+01:00 Oslo, Norway

GMT+01:00 Paris, France

GMT+01:00 Rome, Italy

GMT+01:00 Stockholm, Sweden

GMT+01:00 Vienna, Austria

GMT+02:00 Athens, Greece

GMT+02:00 Harare, Zimbabwe

GMT+02:00 Helsinki, Finland

GMT+02:00 Istanbul, Turkey

GMT+02:00 Jerusalem, Israel

GMT+03:00 Kuwait

GMT+03:00 Moscow, Russia

GMT+03:00 Nairobi, Kenya

GMT+03:00 Riyadh, Saudi Arabia

GMT+03:30 Tehran, Iran

GMT+04:00 Abu Dhabi, UAE

GMT+04:00 Tbilisi, Georgia

GMT+04:30 Kabul, Afghanistan

GMT+05:00 Islamabad, Pakistan

GMT+05:30 New Delhi, India

GMT+06:00 Dhaka, Bangladesh

GMT+06:30 Yangon, Myanmar

GMT+07:00 Bangkok, Thailand

GMT+07:00 Jakarta, Indonesia

GMT+08:00 Beijing, China

GMT+09:00 Seoul, Korea

GMT+09:00 Tokyo, Japan

GMT+09:30 Darwin, Australia

GMT+10:00 Guam Standard

GMT+11:00 Solomon Islands

GMT+12:00 Marshall Islands

GMT+12:00 Auckland, Wellington

GMT+13:00 Nuku’alofa


June 2013

No

42

43

44

45

46

38

39

40

41

34

35

36

37

30

31

32

33

67

56

57

58

52

53

54

55

66

49

50

51

47

64

48

65

E-1

Appendix E: Dial Pad Mode

Appendix E

Dial Pad Mode

*

#

8

9

0

6

7

3

4

5

1

2

The Edge 5000 dial pad inputs digits or alphanumeric characters for specified entries such as hostname. The table below provides the input information for dial pad mode.

Alphanumeric Character Set

Digit

Upper Case

‘[A]’

@ : /

A B C

D E F

G H I

J K L

M N O

P Q R S

T U V

W X Y Z

.

,

? !

.

*

Space (‘ ‘)

Dial Pad Mode

Lower Case

‘[a]’

@ : / a b c d e f g h i j k l m n o p q r s t u v w x y z

.

,

? !

.

*

Space (‘ ‘)

Symbols

‘[S]’

@ : /

| $ %

^ & _

( ) ?

-

+

, /

< > =

; :

’ ” `

{

}

.

,

? !

.

*

# [ ]

Wave 4.0


June 2013

E-2

Appendix E: Dial Pad Mode

Wave 4.0


June 2013

General

Appendix F

Auto Provisioning Routine

F-1

Appendix F: Auto Provisioning Routine

General

The IP5000 series terminals incorporate software routines to automatically provision the configuration and software of the phone. The basic routine employs CDP, if enabled, to initialize

LAN settings, DHCP to gather basic network and provisioning server information, downloads configuration and software files from the provisioning server, and registers and subscribes with the SIP call server using the configuration data. The files with the configuration data can be encrypted to protect sensitive customer data.

The phone attempts contact with the provisioning server to download configuration files then

checks for software updates. For more details on the configuration files, see

Appendix D

. Note

downloads can be disabled separately for the configuration and software files. As a default, the phone will employ TFTP as the download protocol. Optionally, the phone can employ

HTTP/HTTPS as the provisioning server protocol. If the DHCP server returns a URL for the

HTTP/S Option (default Opt. #160), the IP Phone shifts provisioning protocol to HTTP/HTTPS using the URL provided to access the server.

DHCP

During the initial and subsequent boot-up cycles, the phone requests various data options from the DHCP server. The following lists the requested options.

- DHCP Option #1 Subnet Mask

- DHCP Option #2 Time offset in seconds of the local time zone from GMT.

- DHCP Option #3 Default Gateway (router) IP Address

- DHCP Option #6 DNS Server IP Address

- DHCP Option #42 SNTP Server IP Address

- DHCP Option #50 IP address of the phone

- DHCP Option #66 TFTP Server Name

- DHCP Option #150 TFTP Server IP Address has priority over Option 66 when set.

- DHCP Option #160 default HTTP/HTTPS URL for provisioning

Wave 4.0


June 2013

TFTP Downloads F-2


TFTP Downloads

When TFTP is employed, the IP Phone will contact the server provided from the DHCP server using the name or IP address from DHCP Option #66 or #150 or the TFTP server in memory when the DHCP option is not available. The IP Phone will request the TFTP server send the global configuration file ("sysconf_8830_sip.cfg"). Data from an unencrypted file is transferred to the phone memory. If the file is not readable, the phone attempts to decrypt the file using the decryption key ("decrypt_key"). If decryption is unsuccessful, an error is logged and the file ignored.

Changes in the provisioning data from the global configuration file are transferred to the phone memory and the download process is repeated for the phone-specific configuration file.

Configuration data in the phone specific file overwrites data from the global file.

If a value is changed for a field marked with an asterisk in

“Configuration Parameters” on page D-1

, the reboot flag will be enabled and the IP Phone will reboot after the download cycle is completed. By default, the phone specific file uses the MAC address of the phone as the file name with no file extension.

After completing download of the configuration files, the IP Phone requests the software version file from the server. This file, which is named "IP_8830_VER_SIP2" is an ASCII text file that identifies the software version available on the server as well as the names of software files to be downloaded. The phone compares the software version identified in the file with the version in the phone. If different, the files identified in the version file are downloaded. Typically, the files required for download include the main firmware file and an xml file but may include other files as needed for the upgrade. These files along with the version file are available from Vertical. If desired, comments may be added to the version file using "#" as the leading character of the comment line.

If software download is required, the IP Phone will enable the reboot flag and after completing the download cycle, the IP Phone reboots.

Wave 4.0


June 2013

HTTP/HTTPS Downloads F-3


HTTP/HTTPS Downloads

When HTTP/HTTPS is employed, the IP Phone will contact the URL defined in the memory or in the HTTPS DHCP Option, default #160. When the DHCP option is populated, the phone employs HTTP/HTTPS instead of the default TFTP mode. If the server uses HTTPS, the phone will establish an open SSL link. During the SSL handshake, the phone may optionally verify that the validity of the HTTPS Certificate of Authority (CA). The IP Phone verifies that the CA is from a valid authority such as Verisign®, the server providing the CA is correct and the certificate has not expired. The latter is verifiable only if an SNTP server provides time to the IP Phone. Each of these three verifications is enabled by default but can be disabled using the configuration file or manual configuration. The IP Phone supports several standard CAs including Verisign®. In addition, a CA may be copied to the phone using the Web Manager.

• If the HTTP/HTTPS server requires authentication, the IP Phone uses the HTTPS ID and

Password assigned; the IP Phone supports the basic and digest method. At this point, the phone will follow the same routine as for TFTP. The IP Phone requests the global configuration file ("sysconf_8830_sip.cfg" for the IP8830). If the file is provided as an unencrypted file, data is transferred to memory. If the file is not readable, the phone attempts to decrypt the file using the decryption key in memory ("decrypt_key").

• Changes in the provisioning data from the global configuration file are transferred to the phone memory and the download process is repeated for the phone-specific file.

Configuration data in the phone specific file overwrites data from the global file.

• Note if a value is changed for a field marked with an asterisk in the "Configuraton

Parameters" table, the reboot flag will be enabled and the IP Phone will reboot after the download cycle is completed. By default, the phone specific file uses the MAC address of the phone as the file name with no file extension. For HTTP/S, a different file name can be assigned in the phone to use as file name but the MAC address must be included as part of the file name or path.

• After completing download of the configuration files, the IP Phone requests the software version file from the server. This file, which is named "IP_8830_VER_SIP2" based on the

IP Phone model, is an ASCII text file that identifies the software version available on the server as well as the names of the files for download. The phone first requests the file

"mac address"/IP_88xx_VER_SIP2, if not found, the file IP_88xx_VER_SIP2 is requested. The phone compares the software version identified in the file with the version in the phone. If different, the files identified in the version file are downloaded. Typically, the files required for download include the main firmware file and an xml file but may include other files as needed for the upgrade. These files along with the version file are available from Vertical. If desired, comments may be added to the version file using "#" as the leading character of the comment line.

• If the software download is required, after completion of the download cycle the IP Phone reboots.

Wave 4.0


June 2013

SIP Server Check-in Request F-4


SIP Server Check-in Request

Upon receipt of a SIP check-in or resync request from the SIP server (Notify check sync event message), the IP Phone initiates the reboot process. The phone must be idle to initiate provisioning, if busy, upon return to idle, the process starts. During the process, the IP Phone downloads any configuration file changes as well as new software regardless of the settings for the software and configuration download flags.

Wave 4.0


June 2013

G-1

Appendix G: User Defined and Fixed Ring Tones

Appendix G

User Defined and Fixed Ring Tones

The IP5000 phone support 14 ring tones that are assigned to the phone (default ring type), lines and Phone Book entries. Of these, four (4) are stored PCM tones and an additional five (5) tones are stored in memory as *.wav files. Note Ring type 1 is used in conjunction with the cadences to establish the audible ring for a call.

The remaining five (5) Ring Types can be downloaded using an RTTTL text formatted file. An

RTTTL file can be downloaded from a number of Web sites including www.csoft.co.uk/ringtones or constructed using RTTTL to generate a text file, which is downloaded to the phone. With

RTTTL, a melody is constructed by building musical notes. Each melody is named, and multiple musical notes and commands, which consist of duration, scale and beat, are defined. The IP

Phone plays the melody in a loop, replaying the melody until the call is answered or abandoned.

The text representation of a tone is

<name> <sep> [<default>] <sep> <note-command> delimiter

<name> := ten (10) character name, use Ring Type names, 201, 202, 203, 204, 205

<sep>: = "," comma

<defaults>: = "d= l o= l b= " where: d = default duration:

"1" l -Full note

"2" l - ½ note

"4" l - ¼ note

"8" l - 1/8 note

"16" l - 1/16 note

"32" l - 1/32 note o = default scale:

"5" l - note A is 440 Hz

"6" l - note A is 880 Hz

"7" l - note A is 1.76 KHz

"8" l - note A is 3.52 KHz b = default beats per minute,

If not specified, defaults are:

Wave 4.0


June 2013

G-2

Appendix G: User Defined and Fixed Ring Tones

d = 4, ¼ note o = 6, note A = 880Hz b = 63 beats per minute

<note-command>: = [<duration>] <note> [<scale>] [<special duration>] <delimiter>

<duration> = same as for default

<note> = musical note

"P" l for pause

"C" l

"C#" l

"D" l

"D#" l

"E" l

"F" l

"F#" l

"G" l

"G#" l

"A" l

"A#" l

"H" l

<special-duration> = "." dotted note

<delimiter> = ":" colon

An example of an RTTTL melody:

"205:d=1,o=6,b=60:1a6,2e6" or "205:d=4,o=6,b=60:1a,2e"

Ring type 205 = full note A at 880Hz followed by a ½ note E at 880Hz both at 60 beats.

For additional information about constructing Ring types with RTTTL, go to

http://www.activexperts.com/xmstoolkit/sms/rtttl/

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June 2013

H-1

Appendix H: IP Phone Icons

Appendix H

IP Phone Icons

The Edge 5000 displays various icons in the upper line of the LCD to assist the user in understanding the status of the phone. Below is a list of icons and their meaning.

LOWER LINE ICONS

Forward icon indicates calls to the line are forwarded to another destination.

Message icon indicates there are messages waiting for the line.

DND icon indicates the line is in DND and will not notify you of incoming calls on the line.

Hold icon indicates there are calls on hold for the line

Busy icon indicates the line has an active call

Ring icon indicates the line has an incoming call

Available icon indicates the line is available for use

Unavailable icon indicates the line is not available for use

Phone Book icon indicates the Phone Book is being displayed

Conference icon indicates the line is presently in a conference call

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June 2013

H-2

Appendix H: IP Phone Icons

UPPER LINE ICONS

LAN or Network connection icon indicates the status of the LAN connection to the IP Phone. If the icon is blinking, the LAN connection is faulty. This icon displays as the first icon on the left

PC Port icon, when displayed, indicates a device, generally, a PC is connected to the PC port of the IP Phone.

RSSI icon indicates the signal strength received by the

WiFi Module. The RSSI levels indications are:

Level 1: -85dBm -

Level 2: -76dBm - 85dBm



Level 5: 0dBm - 55dBm

No WiFi icon indicates the wireless network is not connected.

Only one of the following Bluetooth icons may display based on status

Bluetooth paired icon, indicates one or more (maximum 5) headsets are paired with the module but none are active.

Bluetooth connected icon indicates headset is connected to IP Phone.

Forward icon indicates calls to the extension are forwarded

Message icon, indicates one or more messages waiting in Voice Mail.

DND icon indicates the IP Phone is in DND and will not notify you of incoming calls.

Hold icon indicates extension has calls on hold.

Locked icon indicates the IP Phone is locked and a password is required to place calls.

Wave 4.0


June 2013

Index

Index

A

About the Edge 5000

,

1-2

Attaching the Foot Stand

,

2-4

B

Bluetooth Module Installation

,

2-5

C

Call Log (Web Mgr)

,

4-26

Call Preferences

,

3-55

Call Preferences (Web Mgr)

,

4-10

Configuration Download

,

C-2


,

D-1


,

2-1

D

Dial Pad Mode

,

E-1

Dial Plan (Web Mgr)

,

4-12

F

Flexible Button (Web Mgr)

,

4-25

H

HTTP/HTTPS Downloads

,

F-3

I

IP5000 Bluetooth Support

,

3-51

Wave 4.0

IP5000 Specifications

,

B-1

IP Phone Icons

,

H-1

L

LAN Configuration (Web Mgr)

,

4-8

LAN Configuration with WiFi

,

5-15

List of Features

,

1-1

Lock/Unlock Configuration

,

3-5

Login & Site Map (Web Mgr)

,

4-1

N

Network Configuration

,

3-8

P

Phone Book

,

3-60

Phone Settings

,

3-31

Phone Settings (Web Mgr)

,

4-19

Provisioning the Edge 5000

,

2-8

Q

QoS Configuration

,

4-33

R

Reboot

,

3-65

Ring Tones

,

G-1

S

Searching AP (Access Point)

,

5-12

SIP Configuration

,

3-17

SIP Server Check-in Request

,

F-4

Software Download Messages

,

C-1

T

TFTP Downloads

,

F-2

Time Zones Chart

,

D-32

Troubleshooting Guide

,

5-2


IND-1

Index

U

Upgrade Configuration (Web Mgr)

,

4-30

V

VoIP Configuration (Web Mgr)

,

4-5

W

Wall Mounting

,

2-7

WiFi Configuration

,

5-4

WiFi Module Installation

,

2-6

WiFi Support

,

5-1

IND-2

Wave 4.0


Vertical Communications Edge 5000 IP phones Installation & Configuration Guide

Assistant Bot

Installation &

Configuration

Guide

New for Release 4.0 Wave Edge 5000

Installation and Configuration Guide

Chapter 1

Introducing the IP5000

Overview

About the Edge 5000

Flexible Buttons

LCD (Liquid Crystal Display) and Menus

Chapter 2

Installing the IP Phone

Connecting the IP Phone

Attaching the Foot Stand

To attach the Foot Stand,

Bluetooth Module Installation

To install the Bluetooth module:

WiFi Module Installation

To install the WiFi module:

Wall Mounting

Provisioning the Edge 5000

Upgrading firmware on Edge Gigabit-E SIP phones for

OpenVPN

Installation and Configuration Guide

To verify the firmware version on the phone:

Chapter 3

Using the LCD Configuration Menu

Configuration Menu

1.Network Configuration

2.SIP Configuration

3.Phone Settings

4.Call Preferences

5.Directory

6.Set to Default

7.Lock/Unlock Config

8.Information

9.Reboot

Navigating the LCD Configuration Menu

To access the configuration menu:

To select an item:

To exit the configuration menu:

Entering Values with the Dial Pad and Softkeys

Lock/Unlock Configuration

To assign a password:

7.Lock/Unlock Config

To unlock the LCD Menu:

Network Configuration

Network Mode

To set the Network Mode:

IP Address

To set the IP Address:

Subnet Mask

To enter the Subnet Mask:

Default Gateway

To assign the Default Gateway address:

Primary DNS Address

To assign the Primary DNS Address:

Secondary DNS Address

To assign the Secondary DNS Address:

MAC Address

To view the MAC Address:

VLAN Settings

To assign VLAN Priority for the LAN (voice) port:

To assign the VLAN ID for the LAN (voice) port:

To assign the VLAN Priority for the PC port:

To assign the VLAN ID (PC) port:

CDP

To set the CDP status when 'function_cdp' is enabled:

SIP Configuration

SIP Configuration - Line Parameters

To assign the Call Server address:

To change the Proxy Port number:

To enter the Display Name:

To enter the Name:

To assign the Authentication User Name:

To assign the Authentication Password:

To view the Registration status for a line: