Nitsuko DS 2000 Feature Book

Nitsuko DS 2000 Feature Book

80000MFH02

July 2000

Multibutton Telephone

Feature Handbook

Your Multibutton Display Telephone

CLEAR BIN 1 BIN 2 BIN 3 BIN 4 BIN 5

CHECK BIN 6 BIN 7 BIN 8 BIN 9 BIN 10

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12

For Attendants:

Key 11=Night Key

Key 24=Operator Call Key

These keys are undefined

1

GHI

4

PQRS

7

TUV

8

OPER

0

VOL

ABC

2

JKL

5

DEF

3

6

WXYZ

9

MW

FLASH

ICM

DND

DIAL MIC

LND

CONF

SPK

HOLD

Your key assignments may be different than shown. Ask your communications manager.

See the inside back cover of this guide for an illustration of the Super Display telephone

.

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of Nitsuko America.

©

2000 by Nitsuko America. All Rights Reserved. Printed in U.S.A.

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Table of Contents

About Your Handsfree Options

Handsfree

lets you place and answer calls by pressing instead of using the handset.

With

Automatic Handsfree

, you can press a line key without lifting the handset. Normally, you have Automatic Handsfree.

Use

Handsfree Answerback

to answer a voice-announced Intercom call by speaking toward your phone — without lifting the handset.

Alphanumeric Display .....................................................1

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .1

Alphanumeric Display Contrast Control . . . . . . . . . . . .1

Attendant Position ..........................................................2

Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .3

Background Music...........................................................4

Barge In ..........................................................................5

Call Coverage Keys..........................................................6

User Programmable Feature . . . . . . . . . . . . . . . . . . . . .6

Call Forwarding ...............................................................7

Call Timer.........................................................................9

Call Waiting / Camp-On..................................................10

Callback ........................................................................11

Caller ID.........................................................................12

Single and Multiple Message Format . . . . . . . . . . . . .12

Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .12

Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .12

Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .12

Central Office Calls, Answering .....................................14

User Programmable Feature . . . . . . . . . . . . . . . . . . . .14

Central Office Calls, Placing ..........................................15

Conference ...................................................................20

Dial Number Preview .....................................................21

Correcting the Displayed Digits . . . . . . . . . . . . . . . . .21

Dial Number Preview Editing Example . . . . . . . . . . .22

Direct Station Selection (DSS) .......................................23

User Programmable Feature . . . . . . . . . . . . . . . . . . . .23

Direct Station Selection Console...................................24

Default DSS Console Key Assignments . . . . . . . . . . .27

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Table of Contents

Direct Station Selection Console...................................28

Directed Call Pickup ......................................................29

Directory Dialing............................................................30

Do Not Disturb ..............................................................32

Door Box .......................................................................33

Extension Hunting .........................................................35

Flash..............................................................................36

Forced Trunk Disconnect ..............................................37

Group Call Pickup .........................................................38

User Programmable Feature . . . . . . . . . . . . . . . . . . . .38

Group Listen .................................................................39

Group Ring ...................................................................40

Handsfree .....................................................................41

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .41

User Programmable Feature . . . . . . . . . . . . . . . . . . . .42

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . .43

Headset Compatibility...................................................44

User Programmable Feature . . . . . . . . . . . . . . . . . . . .44

Hold ..............................................................................45

Hotline ..........................................................................47

User Programmable Feature . . . . . . . . . . . . . . . . . . . .47

Interactive Soft Keys .....................................................48

Intercom .......................................................................49

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .49

User Programmable Feature . . . . . . . . . . . . . . . . . . . .50

Last Number Redial .......................................................51

Meet-Me Conference ....................................................52

Message Waiting ...........................................................54

Microphone Mute..........................................................56

Monitor / Silent Monitor ................................................57

Night Service / Night Ring .............................................58

Off-Hook Signaling .......................................................59

User Programmable Feature . . . . . . . . . . . . . . . . . . . .59

Paging ...........................................................................60

Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

User Programmable Feature . . . . . . . . . . . . . . . . . . . .61

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Table of Contents

Park...............................................................................62

System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Prime Line Preference ...................................................65

Prime Line and Ringing Line Preference . . . . . . . . . .65

User Programmable Feature . . . . . . . . . . . . . . . . . . . .65

Privacy and Privacy Release Groups .............................66

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . .66

Programmable Function Keys........................................67

Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

User Programmable Feature . . . . . . . . . . . . . . . . . . . .71

Removing Lines and Extensions ....................................72

Reverse Voice Over.......................................................73

Ringing Line Preference ................................................75

Prime Line and Ringing Line Preference . . . . . . . . . .75

User Programmable Feature . . . . . . . . . . . . . . . . . . . .76

Save Number Dialed......................................................77

Selectable Display Messaging .......................................78

Entering Additional Characters . . . . . . . . . . . . . . . . .80

Speed Dial.....................................................................81

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .84

Entering Speed Dial Names . . . . . . . . . . . . . . . . . . . .87

User Programmable Feature . . . . . . . . . . . . . . . . . . . .87

Split...............................................................................88

Tandem Trunking...........................................................90

User Programmable Feature . . . . . . . . . . . . . . . . . . . .91

Time and Date ...............................................................91

Transfer .........................................................................92

Trunk (Line) Queuing and Callback ...............................94

Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . . .94

Voice Mail......................................................................96

Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .98

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .98

Forwarding Calls to your Mailbox . . . . . . . . . . . . . . .99

Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .100

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .101

Personal Answering Machine Emulation . . . . . . . . .101

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Checking Your Messages . . . . . . . . . . . . . . . . . . . . .102

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .103

Voice Over ..................................................................104

Volume Controls..........................................................105

The User Programmable Features ...............................106

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Alphanumeric Display

Display messages help you process calls, identify callers and customize

If you have a 22-Button or

34-Button Display telephone, it provides a two-line, 20-character per line alphanumeric display.

features.

The first line displays the date and time (while idle) and feature status messages. The second line displays the Interactive Soft

Key definitions.

If you have a 34-Button Super Display telephone, it provides an eight-line, 20-character per line alphanumeric display. The first line displays the date and time (while idle) and feature status messages, just like the 22-Button and 34-Button Display models. Lines

2-8 display the comprehensive Interactive Soft Key definitions.

Interactive Soft Keys

Interactive Soft Keys provide intuitive feature access. You’ll no longer have to remember feature codes to access your telephone’s most advanced features — because the function of the soft keys changes as you process your calls. For example, while you’re on an outside call, just press

PARK

to park your call in an orbit.

Basic Soft Key instruction is included in this guide. Refer to the

DS2000 Soft Key Glossary (P/N 80000GLO**) for more on your

Interactive Soft Keys.

Alphanumeric Display Contrast Control

When your telephone is idle, you can control the contrast of your telephone display.

To adjust your display contrast:

1.

Press or .

1

2

Attendant Position

The attendant is the system’s call processing focal point.

If you are an attendant (also called an operator), you are the system’s call processing focal point. In addition to all the features of the standard keyset, your attendant extension also has the following unique features. Initially, only your attendant extension has these capabilities. Refer to the individual feature for the specifics.

Barge In

You can break into a co-worker’s established call.

Direct Trunk Access

You can dial a code to access an individual outside line.

Forced Trunk Disconnect

In an emergency, you can release (disconnect) another user’s active outside call.

Night Service / Night Ring

If your telephone has a programmed Night Key, you can press it to put the system in the Night Mode.

Removing Trunks and Extensions from Service

Remove problem outside lines from service — then return them to service once the problem is corrected.

Trunk (Line) Queuing

You can wait in line for a busy trunk to become free.

To call an attendant extension:

1.

Press .

2.

Dial .

If your system has more than one operator, you may have to dial 01-04 instead. You can also dial the attendant’s extension number (e.g., 300).

Attendant Position

Attendant Call Queuing

Attendant Call Queuing helps minimize congestion if your attendant extension is the overflow destination for unanswered calls.

As an attendant, your extension is never busy to your co-workers.

Instead, an unlimited number of Intercom calls can queue (i.e., wait in line) for you to become free. These calls wait on your Operator

Call Key, which is the last Programmable Function Key on your telephone. This key is off when you’re available and winks on (red) when co-workers are trying to get through.

To answer a call on your Operator Call Key:

Your Operator Call Key winks on (red) when a call is waiting.

1.

Press your Operator Call Key.

Normally, this places your active outside call on

Hold and answers the waiting call.

3

4

Background Music

Have your telephone broadcast music through the speaker for a more

Background Music (BGM) sends music to the speaker in your telephone while it is idle. BGM requires that your company have pleasing work environment.

a music source (such as a CD player or radio) connected to your system. Background Music automatically turns off when your phone rings or you receive a paging announcement.

To turn Background Music on and off:

1.

Do not lift the handset or press

2.

Press .

.

Please take note of the following:

In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers

(ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Background Music feature of telecommunications systems. Nitsuko America hereby disclaims any liability arising out of the failure to obtain such a license.

Barge In

In an emergency, use

Barge In to get through to a co-worker right away.

Barge In permits you to break into another extension user’s established call. This sets up a three-way conversation between you and the other two parties on the initial call. You can Barge In on an Intercom call and on an outside call.

!! CAUTION !!

Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.

To Barge In on a call:

1.

Call busy extension.

OR

Place call on busy trunk.

2.

Dial or

BARG

.

You hear two beeps.

3.

Join the conversation in progress.

5

6

Call Coverage Keys

Cover a co-worker’s calls from your own telephone.

You can have Call Coverage Keys for co-worker’s telephones, Ring

Groups, and Extension Hunting

UCD Groups.

Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash. In addition, the Call Coverage Key lights while your co-worker is busy, flashes fast while your co-worker is in Do Not Disturb, and flashes slowly while your co-worker is ringing.

Call Coverage Key Flash Rates

When the key is:

Off

On

Flashing Slowly

Flashing Fast

The covered extension is:

Idle or not installed

Busy

Ringing

In Do Not Disturb

To answer a call ringing or flashing a Call Coverage Key:

1.

Press flashing Call Coverage Key.

To use your Call Coverage Key to place a call to your idle co-worker:

1.

Press Call Coverage Key.

User Programmable Feature

Universal Slot: # R A C

Fixed Slot: # R C

Assign the ringing mode for your Call Coverage keys. See User

Programmable Features at the end of this guide for more.

Call Forwarding

Use Call Forwarding to redirect your calls to another extension or

Voice Mail.

There are three types of Call Forwarding:

Call Forwarding When Not Answered

Calls ringing your phone forward when you don’t answer.

Call Forwarding When Busy or Not Answered

Calls ringing your phone forward when you don’t answer or while you are busy on another call.

Call Forwarding Immediate

All calls to your phone forward immediately.

To set up or cancel Call Forwarding:

1.

Press and

OR

.

2.

Dial the Call Forwarding type:

0

= Cancel Forwarding

2

= Busy/No Answer

4

= Immediate

6

= No Answer

7

= Personal Answering Machine Emulation

See the Voice Mail feature for more on this option.

7

8

Call Forwarding

3.

Dial destination extension.

OR

Dial 0 or 01-04 for your operator.

OR

Press to forward to Voice Mail.

4.

Press to hang up.

If you use option 4 to forward your calls immediately to a co-worker, only the user at the forwarding destination can call you on the Intercom.

Call Timer

Set up a multiple-party

Keep track of your time telephone meeting on the phone.

without leaving the office.

If your phone has a Call Timer key, your display can keep track of your time on an outside call.

There are two types of Call Timer keys:

Manual Call Timer

Your Manual Call Timer key works like a stopwatch.

Pressing the key turns on the timer, while pressing the key a second time resets and turns off the timer. The timer does not start automatically.

Automatic Call Timer

Your Automatic Call Timer key will automatically start the

Call Timer for each new outside call. The Automatic Call

Timer key can also work like a Manual Call Timer key: push to turn on, then push a second time to reset and turn off.

(There is no need to have a Manual Call Timer key as long as you have an Automatic Call Timer key.)

To time your outside call if you have an Automatic Call

Timer key:

1.

Place or answer outside call.

2.

After a few seconds, the Call Timer starts automatically.

To time any call if you have a Manual Call Timer key:

1.

Place or answer Intercom or outside call.

2.

Press Manual Call Timer key.

OR

Pressing the key a second time turns the timer off.

Pressing the key a third time turns the timer back on.

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Call Waiting / Camp-On

With Call Waiting, a co-worker can call you while you’re busy and wait in line (Camp-On) for you to become free. You’ll hear two beeps indicating that your co-worker is waiting. The call goes through when your extension becomes free.

Note: If you have more than one caller waiting, they queue (i.e., wait in line for you) on a first-in/first-out basis. You hear

Camp-On beeps only for the first waiting call.

To Camp-On to a busy extension:

1.

Call a busy co-worker.

2.

Dial or

CAMP

.

3.

Do not hang up.

If you hang up, the system converts your

Camp-On to a Callback.

4.

When your co-worker becomes free, you hear ringback.

5.

Speak to your co-worker when they answer their waiting call.

10

Callback

You don’t have to repeatedly call a busy co-worker back, hoping to find them idle.

When you call a busy co-worker, you can leave a Callback request for a return call. There is no need to keep calling your co-worker back, hoping to find them idle.

Here’s how Callback works:

● You call a busy co-worker and leave a Callback.

When your co-worker becomes free, your phone automatically starts ringing.

Once you lift the handset to answer the ring, your co-worker then rings.

As soon as your co-worker answers, you’ll have an Intercom call between you and your co-worker.

To leave a Callback at a busy co-worker:

1.

Call your busy co-worker.

2.

Dial or

CLBK

.

3.

Hang up.

If you dial 2 and stay on the line, you will

Camp-On to your busy co-worker.

4.

When your busy co-worker becomes free, your phone will automatically ring.

5.

Lift the handset to answer.

6.

Speak to your co-worker when the calls goes through.

11

Caller ID

Your display can show your outside caller’s phone number and

Caller ID allows your telephone display to show the first 12 digits of an incoming caller’s telephone number and optional name. Caller optional name.

ID supports your telephone company’s Called Number Identification

(CNI) and Called Number Delivery (CND) service, when available.

Single and Multiple Message Format

There are two types of Caller ID message formats available:

Single Data Message Format (SDMF) and Multiple Data Message

Format (MDMF). If your telephone company supports Single

Message Data Format, you’ll see only your caller number. With

Multiple Data Message Format, you’ll see both your caller’s number and name.

Caller ID and NVM-Series Voice Mail

Caller ID works with your NVM-Series Voice Mail system to provide productivity enhancements like Make Call with Caller ID.

With Make Call, you can return a call to someone who left you a message without knowing your caller’s phone number. Your

Communications Manager can tell you if you have this capability.

Second Call Caller ID

While you are busy on a call, your telephone display can show you the Caller ID information for a waiting call. If you receive

Camp On tones or Off-Hook Ringing for a call, you can also receive the Second Call Caller ID. Check with your

Communications manager to see if you have this feature.

Third Party Caller ID Check

Third Party Caller ID Check allows you to see the Caller ID information for a co-worker’s call. Check with your Communications

Manager for more about Third Party Caller ID Check.

12

Caller ID

To cancel the Caller ID display and return your phone to its normal display:

You can only do this while you’re on a call, not while your phone is ringing.

1.

Press .

To turn the Caller ID display back on (after you press

CLEAR to cancel it):

1.

Press .

The display the Caller ID information for a co-worker’s (i.e., a third party) call:

1.

Press + .

2.

Press the key for the call you want to check.

You can press a line key, loop key, Hotline key or

Call Coverage key.

— Press a line key while the call is ringing or connected to your co-worker.

— Press a loop key while the call is ringing the third party.

— Press a Hotline key while the call is connected to the third party.

— Press a Call Coverage key while the call is ringing the third party.

3.

Hang up when you are done.

13

Central Office Calls, Answering

Set up a multiple-party

Normally, outside calls ring telephone meeting your extension directly.

without leaving the office.

Outside calls can ring your extension directly, without having to be transferred by your company’s operator or receptionist.

To answer an outside call:

Outside calls normallly flash red on your line/loop keys. If a line/loop key is flashing green, the call is a Direct Inward Line (DIL) to your phone.

The call may also ring your phone.

You may have a Private Line that rings only your phone. Check with your Communications Manager.

1.

Lift handset.

If you have Ringing Line Preference, lifting the handset answers the call.

If you have Automatic Handsfree, you can press a line/loop key without first lifting the handset.

2.

Press the flashing line/loop key.

User Programmable Feature

Universal Slot: # R A L

Fixed Slot: # R L

Change the ringing mode of your line keys. See User

Programmable Features at the end of this guide for more.

14

Central Office Calls, Placing

There are many different ways you can place outside calls.

Choose the one which works best for you. Check with your

Communications Manager to find out what options are available on your phone.

Following is a list of your options for placing outside calls:

Pressing a Line Key

Normally, you have line keys on your phone for outside calls.

If you do, you can just press the key to place a call.

Pressing a Loop Key

If you have a Loop Key, pressing the key will give you the first available outside line from a preset group of lines.

Using Line Dial-Up

Line Dial-Up allows you to select a line for an outside call by pressing the Line Dial-Up code (#9) and a line number (e.g., 1).

Using Direct Trunk Access

With Direct Trunk Access, you can get a line for an outside call by dialing the line’s extension number. For example, line

1 is normally line extension number 401.

Dialing a Trunk Group Access Code

You can place a call on the first available line in a line group by dialing the group’s number (e.g., 90).

Line Group Routing

Line Group Routing lets you select a line for an outgoing call just by dialing 9.

15

Central Office Calls, Placing

To place a call using a line or loop key:

1.

Lift handset and press the key.

The key will light green and you’ll hear dial tone from your outside line.

You may have a Private Line that is only on your phone. Check with your Communications Manager.

2.

Dial the outside number you want to call.

Toll Restriction may prevent you from dialing certain outside numbers.

If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remaining digits as DTMF.

16

Central Office Calls, Placing

To place a call over a specific line (using Line Dial-Up or

Direct Line Access):

Standard Operation

1.

Lift handset and press

2.

For Line Dial-Up:

.

Dial +

OR

+ line number (e.g., 01 for line 1).

For Direct Trunk Access:

Dial + line number (e.g., 01 for line 1).

3.

Dial the outside number you want to call.

Toll Restriction may prevent you from dialing certain outside numbers.

If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remaining digits as DTMF.

Using Your Soft Keys

1.

For Line Dial-Up:

EXT

+

LINE

+ line number (e.g., 01 for line 1).

2.

Dial the outside number you want to call.

Toll Restriction may prevent you from dialing certain outside numbers.

If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remaining digits as DTMF.

17

Central Office Calls, Placing

To place a call over a line group (using a Line Group

Access Code or Line Group Routing):

Standard Operation

1.

Lift handset and press .

2.

Dial a Line Group Access Code (90-98).

Dial 90 for group 0, 91 for group 1, etc.

If you hear dial tone as soon as you dial 9, your system has Line Group Routing. (A line group has been automatically selected for you.)

3.

Dial the outside number you want to call.

Toll Restriction may prevent you from dialing certain outside numbers.

If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remaining digits as DTMF.

18

Central Office Calls, Placing

Using Your Soft Keys

Selecting a line group (instead of dialing a Line Group

Access Code):

1.

EXT

+

GRP

+ group number (e.g., 0 for group 0).

Dial 0 for group 0, 1 for group 1, etc.

2.

Dial the outside number you want to call.

Toll Restriction may prevent you from dialing certain outside numbers.

If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remaining digits as DTMF.

Using Line Group Routing:

1.

EXT

Toll Restriction may prevent you from dialing certain outside numbers.

2.

Dial the outside number you want to call.

Toll Restriction may prevent you from dialing certain outside numbers.

If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remaining digits as DTMF.

19

Conference

Set up a multiple-party telephone meeting without leaving the office.

Conference lets you add additional inside and outside callers to your conversation.

In addition to Conference, there are other ways to have a telephone meeting. Refer also to Barge

In, Group Listen, Meet-Me Conference, Privacy Release Groups and Tandem Trunking (Unsupervised Conference).

To set up a Conference:

1.

Establish Intercom or outside call.

2.

Press .

OR

CONF

.

3.

Dial extension you want to add.

OR

Place or answer outside call.

OR

Retrieve call from Park Orbit.

4.

Press to set up the Conference.

If you cannot add additional parties to your

Conference, you have exceeded the system’s

Conference limit. Try again later.

20

Dial Number Preview

Avoid dialing errors by previewing your call before you dial it.

With Dial Number Preview, you can dial and review a number before the system dials it out.

To dial using Dial Number Preview:

1.

Do not lift the handset, press or press .

2.

Dial .

3.

Dial the number you want to call.

If you make a dialing mistake, refer to Correcting the Displayed Digits below.

4.

Press a line key to have the system dial your call.

Correcting the Displayed Digits

If you make a mistake entering digits while using Dial Number

Preview, you can correct your entry before the systems dials the call.

To correct the displayed digits before dialing them out:

1.

Use or you want to change.

until the cursor replaces the digit

2.

Dial the digit that you want to have replace the cursor.

3.

Press or digits you want to edit.

OR to place the cursor over any other

Press of the cursor.

until the entire number displays to the left

The system will only dial the digits to the left of the cursor.

21

Dial Number Preview

4.

Press a line key to have the system automatically dial the displayed number.

Dial Number Preview Editing Example

To replace 2049265410 with 203-926-5400:

1.

Dial +

2.

Press until you see:

3.

Dial . see:

4.

Press until you see:

5.

Dial . see:

6.

Press until the entire number displays to the left of the cursor.

7.

Press a line key to dial the number.

2049265410-

20-9265410

203-265410

20392654-0

203926540-

2039265400-

22

Direct Station Selection (DSS)

Quickly place and

Transfer calls to co-workers, without having to look up or dial extension numbers.

Your Programmable Function Keys

automatically become DSS keys when you press ICM. Your DSS keys give you one-button Intercom access and Transfer to co-workers.

DSS keys also show you the status of the assigned extension.

DSS Key Flash Rates

When the key is: The covered extension is:

Off

On

Flashing Fast

Idle or not installed

Busy or ringing

In Do Not Disturb

To place a call to a co-worker using a DSS key:

1.

Lift handset and press .

Your DSS keys show the status of the extensions to which they are assigned.

2.

Press DSS key for the co-worker you want to call.

To Transfer an outside call to a co-worker using a DSS key:

1.

Place or answer outside call, then press .

Your DSS keys show the status of the extensions to which they are assigned.

2.

Press DSS key for co-worker.

3.

Hang up to have the Transfer go through unscreened.

To screen, first wait for the called party to answer.

User Programmable Feature

Universal Slot: # B L F

Fixed Slot:

Not available.

Change your DSS key assignments. See User Programmable

Features at the end of this guide for more.

23

Direct Station Selection Console

Use your DSS Console for one-touch access to co-workers, outside lines and system features.

Your optional DSS Console provides additional one-button access to co-workers, outside lines and system features. If you do a lot of call processing, your console will be a welcome convenience.

There are two types of DSS Consoles: the 24-Button and the 110-Button. Each console has the same capability, limited by the number of available keys.

Note: You can only have a DSS Console if you have a 34-Button

Display or 34-Button Super Display telephone.

The following chart shows the available DSS Console key functions and the Busy Lamp Field (BLF) flash rates for each key.

The chart also provides a brief guide on how to use the key.

Check with your Communications Manager to see which keys are assigned to your console.

24

Direct Station Selection Console

DSS Console Key Assignments

Call Coverage

BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle

On: Co-worker busy

Fast Flash: Co-worker in DND

Operation: . . . . . . . . . . . . . . .Press to call co-worker or pick up ringing call.

Conversation Record

BLF: . . . . . . . . . . . . . . . . . . .Off: Recording Off

On: Recording Being Set Up

Fast Flash: Recording On

Operation: . . . . . . . . . . . . . . .Press to record conversation in mailbox.

Group Pickup

BLF: . . . . . . . . . . . . . . . . . . .Off: Call not ringing group

Slow Flash: Call ringing group

Operation: . . . . . . . . . . . . . . .Press key to answer call ringing Pickup

Group.

Hotline

BLF: . . . . . . . . . . . . . . . . . . .Off: Partner is idle

On: Partner is ringing or busy

Fast Flash: Partner in DND

Operation: . . . . . . . . . . . . . . .Press to call Hotline partner.

Intercom Directory Dialing

BLF: . . . . . . . . . . . . . . . . . . .Off: Inactive

On: Active

Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory

Dialing.

Line Keys

BLF: . . . . . . . . . . . . . . . . . . .Off: Line idle or not installed

On: Line busy

Fast Flash: Busy

Operation: . . . . . . . . . . . . . . .Press to place or answer call on outside line.

Message Center

BLF: . . . . . . . . . . . . . . . . . . .Off: No messages in Message Center

Fast Flash: Messages are waiting in

Message Center

Operation: . . . . . . . . . . . . . . .Press to see how many messages are waiting in Message Center.

OR

Press

SPK

+ key to call Message

Center.

25

Direct Station Selection Console

DSS Console Key Assignments

(Cont’d)

Night Key

BLF: . . . . . . . . . . . . . . . . . . .Off: System in Day Mode

On: System in Night Mode

Operation: . . . . . . . . . . . . . . .Press to switch Day/Night Mode of the system.

Page Zones

BLF: . . . . . . . . . . . . . . . . . . .Off: Page Zone idle

On: Page Zone busy

Operation: . . . . . . . . . . . . . . .Press to Page into assigned zone.

Park Orbits

BLF: . . . . . . . . . . . . . . . . . . .Off: Park Orbit idle

On: Has a call parked by a co-worker

Wink On: Has a call you parked

Operation: . . . . . . . . . . . . . . .Press to Park or retrieve call from orbit.

Reverse Voice Over

BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle

On: Co-worker busy or ringing

Fast Flash: Co-worker in DND

Operation: . . . . . . . . . . . . . . .While on handset call, press key to place private Intercom call to co-worker.

Save

BLF: . . . . . . . . . . . . . . . . . . .No BLF

Operation: . . . . . . . . . . . . . . .While on a call, press key to Save number you just dialed.

OR

While idle, press key to redial previously saved number.

Personal or System Speed Dial

BLF: . . . . . . . . . . . . . . . . . . .No BLF

Operation: . . . . . . . . . . . . . . .Press to dial stored number.

Split

BLF: . . . . . . . . . . . . . . . . . . .No BLF

Operation: . . . . . . . . . . . . . . .Press to switch between calls. See the

Split feature in this handbook for more.

26

Direct Station Selection Console

Default DSS Console Key Assignments

The illustrations below show your DSS Console’s default (factory-installed) key assignments. Check with your Communications

Manager to see if your’s differ from the defaults.

110-Button DSS Console Default Assignments

These keys are undefined

300 301 302 303 304 305 306 307 308 309

310 311 312 313 314 315 316 317 318 319

320 321 322 323 324 325 326 327 328 329

330 331 332 333 334 335 336 337 338 339

340 341 342 343 344 345 346 347 348 349

350 351 352 353 354 355 356 357 358 359

360 361 362 363 364 365 366 367 368 369

370 371 372 373 374 375 376 377 378 379

PAGE 1 PAGE 2 PAGE 3

PAGE

ALL

PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 PARK 7 PARK 8 NIGHT

27

Direct Station Selection Console

24-Button DSS Console Default Assignments

300 312

301 313

302 314

303 315

304 316

305 317

306 318

307 319

308 320

309 321

310 322

311 323

28

Directed Call Pickup

Answer a co-worker’s calls from your phone.

Directed Call Pickup permits you to pick up (intercept) a call ringing a co-worker’s extension.

You can use Directed Call Pickup to pick up the following types of calls ringing a co-worker’s phone:

An outside line ringing a line key

A co-worker’s Direct Inward Line

Transferred outside call

Ringing Intercom call

A recall (such as a Hold or Transfer recall)

To use Directed Call Pickup to intercept a call to a coworker’s extension:

1.

Lift handset.

2.

Dial .

3.

Dial your co-worker’s extension number.

To intercept a call ringing an attendant, dial the attendant’s extension number (e.g., 300). Do not dial

0 or 01-04.

29

Directory Dialing

Place Intercom or Speed

Dial calls from a displayed list of names.

Directory Dialing allows you to select a co-worker or outside call from a list of names, rather than dialing the phone number. (You must have a display telephone to use Directory Dialing.) There are three types of Directory Dialing:

C (2)

System (

C

ompany-wide) Speed Dial names

I (4) I

ntercom names (including group names)

P (7) P

ersonal Speed Dial names

To place a call using Directory Dialing:

1.

Do not lift handset or press .

2.

Dial (

D

) or

DIR

.

3.

If you dialed in the previous step:

Dial the Directory Dialing type.

C (2)

System (

C

ompany-wide) Speed Dial names

I (4) I

ntercom names

P (7) P

ersonal Speed Dial names

If you pressed

DIR

in the previous step:

Select the Directory Dialing type.

EXT CMPY

= System (company) Speed Dial names

INT

EXT

= Intercom names

PERS

= Personal Speed Dial names

30

Directory Dialing

4.

Dial the first letter of the desired name.

For example, dial

4

if the first letter begins with

G, H or I.

OR

Press or the selected directory.

to scroll alphabetically through

If you see the name you want to call, just press

DIAL

to place your call.

5.

Look at your phone’s display and dial the digit for the letter/number you want to call.

For example, if the name in step 4 above began with G, dial

1

. If you see the name you want to call, just press

DIAL

to place your call.

6.

Press to scroll through all the names/numbers that begin with the letter/number you selected.

7.

Press to have the system dial your call.

31

Do Not Disturb

Work by your phone undisturbed by incoming calls and announcements.

Use Do Not Disturb (DND) to block incoming calls, Off-Hook

Signaling and Paging announcements. You can activate DND anytime your phone is idle. With DND activated, incoming calls will still flash your line keys — and you can use your phone in the normal manner for placing and processing calls.

Note: If you have a Direct Inward Line (DIL) on your phone, activating DND will put your DIL into the Night Mode.

To activate DND at your extension:

You can activate DND anytime while idle or on a call.

1.

Press .

OR

MORE

+

DND

Your DND key flashes fast.

.

To cancel DND at your extension:

1.

Press .

OR

MORE

+

DND

Your DND key goes out.

.

32

Door Box

Use a Door Box to remotely monitor an entrance door.

The Door Box is a self-contained

Intercom unit you can use to monitor an entrance door. A visitor at your door can press the Door Box call button (like a door bell). The

Door Box then sends chimes to all telephones programmed to receive chimes. If the Door Box chimes ring your phone, you can talk to the visitor at the door just by lifting the handset.

The Door Box is convenient to have at a delivery entrance, for example. You don’t need to have a co-worker monitor the delivery entrance; just answer the Door Box chimes instead.

If your telephone receives Door Box chimes, you may also be able to remotely open and close the entrance door. Ask your

Communications Manager if you have this set up. If you do, after answering the Door Box chimes you just press your

FLASH

key or a soft key to open the door.

To place a call to the Door Box:

1.

Lift the handset and press .

2.

Dial the Door Box extension number.

To answer the Door Box chimes (i.e., to answer a call from the Door Box):

1.

Lift handset or press .

33

Door Box

To remotely open or close your entrance door:

1.

To open the door, press

OR or

OPEN

.

To close the door, press again or

CLOSE

.

To place a call from the Door Box:

1.

Press the Door Box call button.

2.

When someone inside the building answers your call, speak toward the Door Box.

34

Extension Hunting

Your system can automatically route calls to co-workers that work

Your phone may be in a group with co-workers that share responsibility for answering calls.

Each call into the group cycles closely together.

● through the group until you or one of your co-workers picks it up.

There are three types of hunting:

Circular Hunting

With this type of hunting, a call unanswered at one member’s extension rings the next extension in the list. If still unanswered, the call will continue to cycle through the group until all members are rung.

Terminal Hunting

In Terminal Hunting, a call unanswered by one member rings the next extension in the list. Unlike Circular Hunting, however, the call will not cycle back to the top of the list. It rings from the point at which it entered the list — and stops at the last extension.

Uniform Call Distribution (UCD) Hunting

With UCD, the system routes calls according to the frequency of use of the member extensions. The first extension rung is the member that has been idle the longest. The last extension rung is the extension that has been idle the shortest. If you are part of a Call Center, you may be in a UCD hunting group.

To temporarily install or remove your extension from your

UCD Group:

1.

Press and

2.

Dial

Dial

.

to return your extension to your group, or to remove your extension from your group.

35 telemanuals .

com

Flash

Make a new call without losing your line, or access unique features from your

While on a call, Flash lets you get dial tone for a new call without losing your line. You may also be able to use Flash to access unique phone company.

features on your outside lines.

Check with your Communications

Manager to find out if your outside lines offer any unique features.

To Flash the line you are on:

1.

Press .

After a brief interruption, you’ll hear dial tone for a new call.

2.

Dial your new call.

You may also be able to dial codes that let you use unique features provided by your outside lines.

36 telemanuals .

com

Forced Trunk Disconnect

Disconnect a co-worker’s outside call in an emergency.

Forced Trunk Disconnect allows you to disconnect (release) another extension’s active outside call.

This is a powerful feature that lets you access a busy line in an emergency — when no other outside lines are available. Normally, Forced Trunk Disconnect is reserved only for attendants and supervisors.

!! CAUTION !!

Forced Trunk Disconnect abruptly terminates the active call on the outside line. Only use this feature in an emergency — when no other outside lines are available.

To disconnect a busy outside line:

1.

Press line key for busy outside line.

Line keys are red when busy.

OR

Press and dial the line’s Line Access Code (e.g.,

401 for line 1.

2.

Dial

OR to disconnect the line.

The line key goes out and you hear Intercom dial tone.

To place a call after using Forced Trunk Disconnect:

You hear Intercom dial tone after step 2 above.

1.

Hang up.

2.

Press the line key and dial your number.

37

Group Call Pickup

Easily answer a call ringing a Pickup Group, even if you don’t know

You and some of your co-workers may be in a Pickup Group so you can easily answer each other’s calls. If you hear a co-worker’s which phone is ringing.

phone ringing, for example, you can intercept their call by dialing a code or pressing your Group Call Pickup key. Ask your

Communications Manager if you are in a Pickup Group, and if you have any Group Call Pickup keys.

Group Call Pickup can answer the following types of ringing calls:

● Intercom calls

Transferred outside calls

Direct Inward Lines

Calls on lines assigned to the Pickup Group

To answer a call ringing a phone in your Pickup Group:

1.

Lift handset.

2.

Press flashing Group Pickup key.

OR

Dial .

User Programmable Feature

Universal Slot: # R A P

Fixed Slot: # R G

Change the ringing mode of your Group Pickup keys. See User

Programmable Features at the end of this guide for more.

38

Group Listen

Talk to an important client or customer and have your co-worker’s listen in

Group Listen permits you to talk on the handset and have your caller’s voice broadcast over your telephone speaker. This lets others on the meeting.

in your work area listen to the conversation. Group Listen turns off your phone’s Handsfree microphone so the caller does not hear your co-worker’s voices during a Group Listen.

To initiate Group Listen:

1.

Place or answer call using the handset.

2.

Press

SPK

twice (but do not hang up).

flashes slowly while Group Listen is active.

You can talk to the caller through your handset.

You and your co-workers hear your caller’s voice over your phone’s speaker.

Your Handsfree microphone and handset receiver are off.

To talk Handsfree after initiating Group Listen:

1.

Press twice.

2.

Hang up.

To cancel Group Listen and return to your handset:

1.

Do not hang up.

2.

Press flashing .

You can talk to your caller over your handset. Your co-workers can no longer hear your caller’s voice.

39

Group Ring

Set up a multiple-party

Calls can ring a group of telephone meeting co-workers simultaneously.

without leaving the office.

If you are in a Ring Group with some of your co-workers, all your phones will ring simultaneously for new calls into the group. Anyone in the group can answer the Ring

Group call just by lifting the handset. The following types of calls can ring your Ring Group:

● Direct Inward Lines (DILs) into the Ring Group

An outside call transferred into the Ring Group

An Intercom call into your Ring Group

Check with your Communications Manager to find out if you are in a Ring Group with some of your co-workers.

To answer a call ringing into your Ring Group:

1.

Lift handset.

40

Handsfree

Talk over your phone microphone.

With Handsfree

Answerback, answer an

Handsfree

Handsfree, using the built-in speaker and

Handsfree allows you to process calls using the speaker and microphone in your telephone (instead of the handset). Handsfree is a convenience when you don’t have a free hand to pick up the handset

(for example, when you’re typing on your computer).

intercom call by just

Handsfree Answerback

speaking toward your phone.

Handsfree Answerback lets you answer a voice-announced

Intercom call by speaking toward your phone (without lifting the handset). Like Handsfree, this is also a convenience when you don’t have a free hand to pick up the handset.

To activate Handsfree instead of lifting the handset:

1.

Press .

To talk on a Handsfree call:

1.

Speak toward your phone.

To temporarily turn off the Handsfree microphone, see the Microphone Mute feature.

To hang up a Handsfree call:

1.

Press .

41

Handsfree

To change a handset call into a Handsfree call:

1.

Press .

2.

Hang up the handset.

To change a Handsfree call into a handset call:

1.

Lift handset.

User Programmable Feature

Enable voice-announce or ringing for your incoming Intercom calls.

See User Programmable Features at the end of this guide for more.

Using Your Soft Keys

PGM

Universal Slot: # V A

Fixed Slot: # I V or # I R

VAON

VAOFF

Handsfree Answerback On

(Forced Intercom Ringing Off)

Handsfree Answerback Off

(Forced Intercom Ringing On)

42

Handsfree

Automatic Handsfree

With Automatic Handsfree, you can place or answer a call

Handsfree just by pressing a key. You don’t have to press

SPK

first. Use Automatic Handsfree when you don’t have a free hand to answer a call or use a feature.

Automatic Handsfree is available for:

Call Coverage and Hotline Keys

Central Office Calls (line and loop keys)

Dial Number Preview

Directory Dialing

Group Call Pickup Keys

ICM

LND

key (Intercom)

(Last Number Redial)

Paging keys

Park keys

Personal Speed Dial bin keys

Personal and System Speed Dial keys

43

Headset Compatibility

Have the privacy of a handset call without having to hold the handset.

You can use a customer-provided headset on your phone in place of the handset. Like using Handsfree, the headset frees up your hands for other work (like typing on your computer). However, the headset provides privacy not available with Handsfree.

Ask your Communications Manager what types of headsets you can use with your phone.

To enable the headset mode:

1.

Unplug the telephone handset but leave it in the cradle.

2.

Plug in the headset.

When in the headset mode:

Press a line key to place or answer a trunk call.

OR

Press

OR to get Intercom dial tone.

If on a call, press to hang up.

User Programmable Feature

Universal Slot: # H S

Fixed Slot:

Not available.

Enable or disable the headset mode at your phone. See User

Programmable Features at the end of this guide for more.

44

Hold

Have a call wait on Hold, then pick it up to continue the conversation.

Hold lets you put a call in a temporary waiting state. The caller on

Hold hears silence or Music on

Hold, not the conversation in your work area. While your call waits on Hold, you can process other calls and use other features. Calls that you leave on Hold too long will recall to you if you forget to pick them up.

There are four types of Hold:

System (Regular) Hold

With System Hold, an outside call you place on Hold flashes the line key at your co-workers’ phones. Any co-worker with a flashing line key for the call can pick it up.

Exclusive Hold

When you place a call on Exclusive Hold, only you can pick up the call from Hold. The line flashes on your phone but shows busy on your co-workers’ phones. Exclusive Hold is important if you don’t want a co-worker picking up your calls on Hold.

Automatic Hold

Automatic Hold allows you to be on an outside call, activate a feature and automatically place the call on Hold. You don’t have to press the Hold key. The system places your call on

Hold when you press

CONF

,

ICM

, a Call Coverage key or a

Hotline key.

Intercom Hold

You can also place an Intercom call on Hold. Your Intercom call on Hold does not indicate on any other telephone.

45

Hold

To place an outside call on System Hold:

1.

Press .

2.

Hang up.

The line will recall if you leave it on Hold too long.

To pick up an outside call on System Hold:

1.

Press the flashing line key.

To pick up an outside call on System Hold at a co-worker’s extension:

1.

Press .

2.

Dial for line 1).

followed by the line number (e.g., 01

To place an outside call on Exclusive Hold:

1.

Press twice.

To pick up a trunk call on Exclusive Hold:

1.

Press the flashing line key.

To place an Intercom call on Hold:

1.

Press .

2.

Hang up.

To pick up a call on Intercom Hold:

1.

Lift handset.

2.

Press .

46

Hotline

Take advantage of one-button calling to a co-worker with whom you work closely.

partner’s extension.

Hotline gives you one-button calling and Transfer to the co-worker assigned as your

Hotline partner. Your Hotline key also shows you the status of your

Hotline Key Flash Rates

When the key is:

Off

On

Flashing Fast

The covered extension is:

Idle or not installed

Busy or ringing

In Do Not Disturb

To place a call to your Hotline partner:

1.

Press your Hotline key.

To Transfer your outside call to your Hotline partner:

1.

While on the call, press your Hotline key.

2.

Announce the call and hang up.

OR

Hang up to have the call wait at your Hotline partner unannounced.

To answer a call from your Hotline partner:

1.

Speak toward your phone.

User Programmable Feature

Universal Slot: # H L

Fixed Slot:

Not available.

Change your Hotline key assignments. See User Programmable

Features at the end of this guide for more.

47

Interactive Soft Keys

Use the advanced features of your phone just by pressing a soft

Your display telephone has

Interactive Soft Keys that provide intuitive feature access. You’ll find it is no longer necessary to key, without remembering feature codes.

remember feature codes to use the advanced features of your phone.

Instead, the function of your soft keys change as you process calls.

When appropriate, this handbook provides the Interactive Soft

Key steps along with the codes for each feature. For additional information on your soft keys, refer to the separately printed Soft

Key Glossary (P/N 80000GLO**).

48

Intercom

Call your co-workers on the Intercom.

Intercom gives you access to all your co-workers and your system’s attendants.

Handsfree Answerback

Handsfree Answerback lets you answer a voice-announced

Intercom call by speaking toward your phone (without lifting the handset). Handsfree Answerback is also a convenience when you don’t have a free hand to pick up the handset.

To place an Intercom call:

1.

Lift handset and press .

2.

Dial your co-worker’s extension number (e.g., 301).

To call your operator, dial the operator’s extension number, or dial or 01-04 (depending on how your system is set up).

If your call voice-announces at your co-worker’s extension, you can dial 1 to force the call to ring.

To answer an intercom call (if you hear two beeps and your phone has Handsfree Answerback):

1.

Speak toward your phone.

OR

Lift your handset for privacy.

To answer an Intercom call (if you hear one beep and your phone does not have Handsfree Answerback):

1.

Lift the handset.

To answer an Intercom call (if you hear ringing):

1.

Lift the handset.

49

Intercom

User Programmable Feature

Universal Slot: # V A

Fixed Slot: # I V or # I R

Enable voice-announce or ringing for your incoming Intercom calls.

See User Programmable Features at the end of this guide for more.

Using Your Soft Keys

PGM

VAON

VAOFF

Handsfree Answerback On

(Forced Intercom Ringing Off)

Handsfree Answerback Off

(Forced Intercom Ringing On)

50

Last Number Redial

Quickly redial the last number you dialed.

Last Number Redial allows you to quickly redial the last outside number you dialed. Quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in the system memory the last 32 digits you dial, and can retain any combination of digits 0-9, # and *. The system remembers the digits regardless of whether the call was answered, unanswered or busy.

To redial your last call:

● Standard Operation

1.

Lift the handset.

2.

(Optional) Press an idle line key to preselect a line for your call.

3.

Press .

Using Your Soft Keys

1.

Press a line or loop key for your call.

2.

Press .

51

Meet-Me Conference

Set up a multiple-party telephone meeting with your co-workers.

With Meet-Me Conference, you can set up a telephone meeting with some of your co-workers — without leaving the office. Your co-workers join the Conference by dialing a Meet-Me

Conference code.

To set up a Meet-Me Conference:

1.

Lift handset and press .

2.

Dial .

OR

3.

Dial a page zone number.

Your page zone numbers are 1-7 for zones 1-7 and 0 for All Call.

4.

Announce the Meet-Me Conference code.

Meet-Me Conference codes are #11 and #12.

5.

Do not hang up.

6.

Press and dial the announced Meet-Me

Conference code.

OR

MT11 corresponds to code #11. MT12 corresponds to code #12.

You and your co-workers must join the

Conference within a specified interval. Check with your Communications Manager to find out what this interval is.

52

Meet-Me Conference

To join a Meet-Me Conference:

1.

Listen for page announcing the Meet-Me Conference.

2.

Lift handset and press .

3.

Dial the announced Meet-Me Conference code.

Meet-Me Conference codes are #11 and #12.

53

Message Waiting

54

Leave a Message Waiting request for a return call.

You can leave a Message Waiting indication at a busy or unanswered co-worker’s phone requesting a return call. You don’t have to keep calling your co-worker back, hoping to find them available. The Message Waiting indication is a flashing MW key on your co-worker’s phone. When your co-worker answers their Message Waiting, you’ll automatically get a call.

You can leave Messages Waiting at any number of extensions.

Also, any number of co-workers can leave Messages Waiting at your phone.

To leave a Message Waiting:

1.

Place Intercom call to your co-worker.

The co-worker you call can be unanswered, busy or in Do Not Disturb.

2.

Press or .

3.

Hang up.

MW

starts flashing on your co-worker’s phone.

To answer a Message Waiting:

Your

MW

key must be flashing.

1.

Lift handset.

2.

Press .

Normally, your

MW

key goes out. If it continues to flash, you have additional Messages Waiting.

If the co-worker that left you the message doesn’t answer, is busy, or is in DND, your Message

Waiting cancels.

If your co-worker doesn’t answer, press your

MW

key to leave them a Message Waiting.

Message Waiting

To review your Messages Waiting and then select a message for a return call:

1.

Do not lift the handset.

2.

Press .

The first message displays. Press

MW

repeatedly to display additional Messages Waiting, if any.

3.

When the extension you want to call displays, lift the handset.

4.

Press .

If the co-worker that left you the message doesn’t answer, is busy, or is in DND, your Message

Waiting cancels.

If your co-worker doesn’t answer, press your

MW

key to leave them a Message Waiting.

55

Microphone Mute

Talk to a co-worker in your office without your caller hearing the conversation.

Microphone Mute lets you turn off your phone’s Handsfree microphone at any time. Microphone

Mute prevents your callers from hearing conversations in your work area. You can use Microphone Mute while you are busy on the phone, in DND, or while a call is ringing. The microphone stays off until you turn it back on.

If you place a voice-announced Intercom call to a co-worker while their microphone is muted, you hear a single beep. (If their microphone is not muted, you will hear two beeps.)

To activate Microphone Mute:

1.

Press .

Your

MIC

key goes on.

You can do this any time while on the phone or while your phone is idle.

To deactivate Microphone Mute:

1.

Press .

Your

MIC

key goes off.

56

Monitor / Silent Monitor

Monitor a co-worker’s conversation without them knowing you are on

Monitor lets you listen to the conversation at a busy co-worker’s extension. Your busy co-worker and their caller have no indication the phone.

service department supervisor, for example. You could listen to the questions that your department’s callers ask without disturbing the service call.

that you are on the call. This feature could help you if you are a

!! CAUTION !!

Monitor provides no warning tones prior to intrusion. Monitor may be interpreted as an invasion of privacy.

To Monitor a call:

1.

Call busy co-worker.

2.

Dial or

MON

.

3.

Listen to the conversation in progress.

57

Night Service / Night Ring

Night Service reroutes your system’s calls after hours.

Night Service redirects your system’s calls to their Night Mode destination. Typically, the attendant or supervisor activates Night

Service after normal working hours, when most of your co-workers are unavailable to answer calls. If you are expected to put the system in the Night Mode, your phone will have a Night key.

Check with your Communications Manager.

If your system has Universal Night Answer (UNA), you may be able to dial the UNA code to pick up calls at night.

To activate or deactivate Night Service:

1.

Do not lift the handset.

2.

Press your Night key.

Your Communications Manager can tell you if you have a Night key, and which outside lines your

Night key switches.

To answer a call ringing UNA at night:

1.

Lift the handset.

2.

Press .

3.

Dial followed by the UNA code (01-04).

Dial the lowest number first (e.g., 01). If you hear busy, try the next number.

58

Off-Hook Signaling

Off-Hook Signaling helps important callers get through.

While you are busy on a call,

Off-Hook Signaling lets you know when another caller is tying to get through. Off-Hook Signaling helps your important callers get through, without waiting in line for you to become free. After you hear an Off-Hook Signal, you can use another system feature to process your current call (such as Hold or Park). You can then answer the waiting call.

You can receive Off-Hook Signals while you are busy on the handset. There are two types of Off-Hook Signaling:

Off-Hook Ringing

Off-Hook Ringing is muted ringing from your phone’s speaker.

Off-Hook Ringing occurs only for waiting outside calls.

Camp-On Tones

Camp-On Tones are two beeps in your handset receiver.

Camp-On Tones can occur for both waiting Intercom and outside calls.

Also refer to the Voice Over feature.

To adjust the volume of Off-Hook Ringing:

1.

Press or while you hear the muted ringing.

User Programmable Feature

Universal Slot: # O H S

Fixed Slot:

Not available.

Change your Off Hook Signaling options. See User Programmable

Features at the end of this guide for more.

59

Paging

Use Paging to broadcast announcements or quickly locate co-workers.

Paging lets you broadcast announcements to other keyset users and to external Paging speakers. Paging allows you to locate a co-worker or make an announcement without calling each extension individually. There are two types of Paging: Internal

Paging and External Paging.

Internal Paging

Internal Paging allows you to broadcast announcements into 7 internal Paging Zones and All Call (all zones). When you make a zone page, your announcement simultaneously broadcasts to all extensions in the specified zone. When you make an All Call page, your announcement simultaneously broadcasts to extensions in all zones. (Your system may limit the length of your Paging broadcasts. Check with your Communications Manager.)

External Paging

When you page into Internal All Call Page or Internal Zone Page

1, the system simultaneously broadcasts the announcement into the External Paging Zone. Typically, your system’s External

Paging Zone connects to speakers in your ceiling.

60

Paging

To make an Internal Paging Announcement:

1.

Lift the handset.

2.

Press .

3.

Dial or .

4.

Dial the Page Zone number or press

Call Page).

ALL

(for All

Page zone numbers are 1-7 or 0 for All Call.

If you dial

*10

or

*11

, your announcement broadcasts into the External Paging Zone as well.

4.

Make announcement and hang up.

User Programmable Feature

Universal Slot: # V P

Fixed Slot:

Not available.

Enable or disable incoming Paging announcements. See User

Programmable Features at the end of this guide for more.

61

Park

Park a call in orbit so a co-worker can pick it up.

You don’t have to locate

Park places an outside call in a waiting state (called a Park Orbit) so a co-worker can pick it up.

There are two types of Park: a co-worker to handle their calls.

System and Personal. Use System

Park when you want to have your call wait in one of 10 system orbits (60-69). Personal Park allows you to park a call at an extension so a co-worker can pick it up. After parking a call, you can Page for the co-worker and hang up. Your co-worker then dials a code to pick up their call.

If a call you Park is not retrieved, it will recall to you. Your

Communications Manager can tell you what the recall time is for

System Park orbits 60-67. The recall time for orbits 68 and 69 is fixed at 5 minutes.

System Park

To Park a call in a System Park Orbit:

Standard Operation

1.

While on an outside call, press .

2.

Dial

3.

Hang up.

and the System Park Orbit (60-69).

Using Your Soft Keys

1.

While on an outside call, press

PARK

.

2.

Press .

3.

Dial the System Park Orbit (0-9) and hang up.

62

Park

To retrieve a call from a System Park Orbit:

Standard Operation

1.

Lift the handset.

2.

Press .

3.

Dial and the System Park Orbit (60-69).

Using Your Soft Keys

1.

Press and

PKUP

.

2.

Press .

3.

Dial the System Park Orbit (0-9) and hang up.

Personal Park

To Park a call at a co-worker’s extension (using Personal

Park):

Standard Operation

1.

While on an outside call, press .

2.

Dial .

3.

Dial the number of the extension at which you want to

Park the call.

63

Park

Using Your Soft Keys

1.

While on an outside call, press

PARK

.

2.

Press .

3.

Dial a co-worker’s extension number and hang up.

To retrieve a call parked at a co-worker’s extension:

Standard Operation

1.

Lift the handset.

2.

Dial .

3.

Dial the number of the extension at which the call is

Parked.

Using Your Soft Keys

1.

Press and

PKUP

.

2.

Press .

3.

Dial the number of the extension at which the call is

Parked.

64

Prime Line Preference

Place or answer a call just by lifting the handset.

Prime Line Preference allows you to place or answer a call by just lifting the handset. You do not have to press a line key, loop key or the ICM key first. Check with your Communications Manager to find out if you have Prime Line Preference, and which key on your phone is your Prime Line key.

Prime Line and Ringing Line Preference

Ringing Line Preference has priority over Prime Line. For example,

Ringing Line Preference will answer a ringing outside call, not give you dial tone on your Prime Line. Also, a ringing Prime Line has priority over any other ringing trunk. The answer priority is as follows:

Ringing Prime Line

Ringing non-Prime Line

Prime Line

To answer an outside call on your Prime Line:

1.

Lift the handset.

If you want to bypass your Prime Line, press a line or loop key before lifting the handset.

To place a call on your Prime Line:

1.

Lift the handset.

If you want to bypass your Prime Line, press a line or loop key before lifting the handset.

2.

Dial the call normally.

User Programmable Feature

Universal Slot: # P L A

Fixed Slot:

Not available.

Change your Prime Line key assignment. See User Programmable

Features at the end of this guide for more.

65

Privacy and Privacy Release Groups

Privacy prevents interruptions at your

Privacy

extension.

If your extension has Privacy enabled, it automatically blocks incoming Barge In attempts and

Privacy Release lets you join co-worker’s calls.

Camp-On signals from your coworkers. If you don’t want your conversations interrupted, use

Privacy. Check with your

Communications Manager to find out if your extension has Privacy.

Note: If you’re on a call with a co-worker, your conversation can

still be interrupted by Barge In attempts and Camp-On signals sent to your co-worker.

Privacy Release Groups

If you are in a Privacy Release Group with some of your co-workers, you can easily join in each other’s outside calls. All you have to do is press the busy line key for the call to join in.

Your Communications Manager can tell you if you are in a

Privacy Release Group.

To join an outside call with a member of your Privacy

Release Group:

1.

Press the busy (red) line key.

The line key lights green when you connect.

To prevent a member of your Privacy Release Group from joining your call:

1.

Place or answer an outside call on a line key.

The line key lights orange.

2.

Press the line key.

The line key lights green.

Repeat step 2 to allow a co-worker to join in.

66

Programmable Function Keys

Programmable Function

Keys simplify your phone’s operation.

Your keyset has Programmable

Function Keys. These keys simplify placing calls, answering calls, and using certain features.

Your Programmable Function Keys are assigned for you, but can be changed as your needs change. Your Communications

Manager can tell you which Programmable Function Keys are currently on your phone.

If you have a 22-Button Standard or

22-Button Display Telephone, you have 12

Programmable Function Keys.

If you have a 34-Button Display

Telephone, you have 24 Programmable

Function Keys.

If you have a 34-Button Super Display

Telephone, you also have 24 Programmable

Function Keys.

The following chart shows the available Programmable Function

Key functions and the Busy Lamp Field (BLF) flash rates for each key. The chart also provides a brief guide on how to use the key.

67

Programmable Function Keys

Programmable Function Key Assignments

Call Coverage

BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle

On: Co-worker busy

Fast Flash: Co-worker in DND

Operation: . . . . . . . . . . . . . . .Press to call co-worker or pick up ringing call.

Call Timer (Automatic or Manual)

BLF: . . . . . . . . . . . . . . . . . . .Off: Call Timer off

On: Call Timer on

Operation . . . . . . . . . . . . . . .Press to start or stop Call Timer.

Conversation Record

BLF: . . . . . . . . . . . . . . . . . . .Off: Recording Off

On: Recording Being Set Up

Fast Flash: Recording On

Operation: . . . . . . . . . . . . . . .Press to record conversation in mailbox.

Group Pickup

BLF: . . . . . . . . . . . . . . . . . . .Off: Call not ringing group

Slow Flash: Call ringing group

Operation: . . . . . . . . . . . . . . .Press key to answer call ringing Pickup

Group.

Hotline

BLF: . . . . . . . . . . . . . . . . . . .Off: Partner is idle

On: Partner is ringing or busy

Fast Flash: Partner in DND

Operation: . . . . . . . . . . . . . . .Press to call Hotline partner.

Intercom Directory Dialing

BLF: . . . . . . . . . . . . . . . . . . .Off: Inactive

On: Active

Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory

Dialing.

Line Keys

BLF: . . . . . . . . . . . . . . . . . . .Off: Line idle or not installed

On: Line busy

Fast Flash: Busy

Operation: . . . . . . . . . . . . . . .Press to place or answer call on outside line.

68

Programmable Function Keys

Programmable Function Key Assignments

(Cont’d)

Loop Keys (Switched or Fixed)

BLF: . . . . . . . . . . . . . . . . . . .Off: Loop key idle

Slow Flash (red): A call is ringing the loop key

On (green): You are on a loop key call

Operation: . . . . . . . . . . . . . . .Press key to place or answer a call.

Message Center

BLF: . . . . . . . . . . . . . . . . . . .Off: No messages in Message Center

Fast Flash: Messages are waiting in

Message Center

Operation: . . . . . . . . . . . . . . .Press to see how many messages are waiting in Message Center.

OR

Press

SPK

+ key to call Message

Center.

Night Key

BLF: . . . . . . . . . . . . . . . . . . .Off: System in Day Mode

On: System in Night Mode

Operation: . . . . . . . . . . . . . . .Press to switch Day/Night mode of the system.

Page Zones

BLF: . . . . . . . . . . . . . . . . . . .Off: Page Zone idle

On: Page Zone busy

Operation: . . . . . . . . . . . . . . .Press to Page into assigned zone.

Park Orbits

BLF: . . . . . . . . . . . . . . . . . . .Off: Park Orbit idle

On: Has a call parked by a co-worker

Wink On: Has a call you parked

Operation: . . . . . . . . . . . . . . .Press to Park or retrieve call from orbit.

Reverse Voice Over

BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle

On: Co-worker busy or ringing

Fast Flash: Co-worker in DND

Operation: . . . . . . . . . . . . . . .While on handset call, press key to place private Intercom call to co-worker.

69

Programmable Function Keys

Programmable Function Key Assignments

(Cont’d)

Save

BLF: . . . . . . . . . . . . . . . . . . .No BLF

Operation: . . . . . . . . . . . . . . .While on a call, press key to Save number you just dialed.

OR

While idle, press key to redial previously saved number.

Personal or System Speed Dial

BLF: . . . . . . . . . . . . . . . . . . .No BLF

Operation: . . . . . . . . . . . . . . .Press to dial stored number.

Split

BLF: . . . . . . . . . . . . . . . . . . .No BLF

Operation: . . . . . . . . . . . . . . .Press to switch between calls. See the

Split feature in this handbook for more.

Check Key

Use your CHECK key to quickly check your Programmable

Function Key and DSS Console Programmable Function Key assignments. You can also use the CHECK key to display your

Personal Speed Dial names (if programmed).

To check a Programmable Function Key assignment:

1.

Press .

SPK flashes while you are in the check mode.

2.

Press the Programmable Function Key you want to check.

3.

Press another Programmable Function Key.

OR

70

Programmable Function Keys

To check a Personal Speed Dial key:

1.

Press .

SPK flashes while you are in the check mode.

2.

Press the Personal Speed Dial key (1-10) once to display the name for the lowered numbered bin (e.g., 701).

3.

Press the Personal Speed Dial key (1-10) a second time to display the number stored in the lowered numbered bin.

4.

Press the Personal Speed Dial key (1-10) a third time to display the name for the higher numbered bin (e.g., 711).

5.

Press the Personal Speed Dial key (1-10) a fourth time to display the number stored in the higher numbered bin.

6.

Press another Personal Speed Dial Key.

OR

User Programmable Feature

Universal Slot: # K P

Fixed Slot:

Not available.

Change your Programmable Function Key assignments. See User

Programmable Features at the end of this guide for more.

71

Removing Lines and Extensions

Temporarily remove problem extensions and lines from service until they can be repaired.

You can remove problem outside lines and co-worker’s extensions from service. This helps ensure maximum system performance.

Normally, this capability is reserved for attendants and supervisors. For example, the attendant can busy-out a noisy line or faulty extension until service personnel can repair the problem. The line or extension appears busy to callers. Ask your Communications Manager if you can use this feature.

To remove or return an extension or line to service:

1.

Press and .

2.

Dial the number of the extension you want to remove or return to service (e.g., 300).

OR

Dial the number of the outside line you want to remove or return to service (e.g., 401).

3.

Dial to

OR to return.

4.

Press to hang up.

72

Reverse Voice Over

Privately call a co-worker while you’re busy on your handset.

While on a handset call, Reverse

Voice Over lets you make a private Intercom call to an idle co-worker. You just press and hold down your Reverse Voice Over key to make the private call.

Your initial caller cannot hear the Reverse Voice Over (private

Intercom) conversation. The private Intercom call continues until you release your Reverse Voice Over key. Your initial call can be an outside call or an Intercom call to a co-worker.

If you are a salesperson, for example, Reverse Voice Over can help you while placing a call to an important client. You can talk to the client and give special instructions to an assistant — all without interrupting your initial client call.

You can have Reverse Voice Over keys for more than one co-worker. Ask your Communications Manager if you have any of these keys.

While your telephone is idle, your Reverse Voice Over key functions the same as a Hotline key. (You cannot, however, use it to

Transfer calls.) The key shows at a glance the status of your coworker’s extension.

Reverse Voice Over Key Flash Rates

When the key is:

Off

On

Flashing Fast

The covered extension is:

Idle or not installed

Busy or ringing

In Do Not Disturb

73

Reverse Voice Over

To place a Reverse Voice Over call:

1.

While on a handset call, press and hold your Reverse

Voice Over key.

You hear two beeps, then conversation with your co-worker in your handset.

Your Voice Over key lights red.

To return to your initial caller:

1.

Release your Voice Over key.

Conversation with your initial caller (in your handset) continues.

Your Voice Over key goes out.

To place a call to the co-worker assigned to your Reverse

Voice Over key:

1.

While your telephone is idle, press your Reverse Voice

Over key.

You hear two beeps, then conversation with your co-worker.

Your Reverse Voice Over key goes on (green).

74

Ringing Line Preference

Simply lift the handset to answer a ringing call.

Ringing Line Preference lets you answer a ringing call just by lifting the handset. If you primarily answer calls, Ringing Line Preference ensures that your incoming calls have priority. Your Communications Manager can tell you if you have Ringing Line Preference.

If you have multiple calls ringing your extension at the same time, lifting the handset (with Ringing Line Preference) answers the calls in the following order:

● key.

Line key (lowest key first).

Loop key (lowest key first).

In addition, if you and a co-worker with Ringing Line Preference answer the same outside line at the same time, the system connects the call to the lowest numbered extension.

Prime Line and Ringing Line Preference

Ringing Line Preference has priority over Prime Line. For example, Ringing Line Preference will answer a ringing outside call, not give you dial tone on your Prime Line.

75

Ringing Line Preference

To use Ringing Line Preference:

1.

Lift the handset or press .

You automatically answer the call.

To bypass Ringing Line Preference:

1.

Before lifting the handset or pressing the following:

-

- Line key

- Programmable Function Key

, do one of

User Programmable Feature

Universal Slot: # R L P

Fixed Slot:

Not available.

Enable or disable Ringing Line Preference. See User

Programmable Features at the end of this guide for more.

76

Save Number Dialed

Set up a multiple-party

Save the number you just telephone meeting dialed for quick redialing.

without leaving the office.

Save Number Dialed permits you to save your last outside number and easily redial it later on. For example, you can recall a busy or unanswered number without manually dialing the digits. Your phone system retains the saved number until you store a new one in its place.

Save Number Dialed saves in system memory a number you dial up to 32 digits. The system remembers the number regardless of whether the call was answered, unanswered or busy.

Unless your phone has a display, you must have a uniquely programmed Save Number Dialed Programmable Function Key to use this feature. Check with your Communications Manager to find out if you have this key.

To save the outside number you just dialed:

1.

Press

SAVE

or your Save Number Dialed key.

The system stores the number you just dialed.

To redial a saved number:

1.

Press a line key to preselect a trunk for the call.

If you have a Save Number Dialed key, you can skip this step and have the system select a line for you.

2.

Press

DLSV

or your Save Number Dialed key.

The stored number dials out.

If you hear busy, you may be able to dial

2

and wait for an outside line to become free.

77

Selectable Display Messaging

While you’re away from your phone, display telephone callers can

You can select a preprogrammed

Selectable Display Message for your extension. Your display telephone callers see the selected receive personalized text messages you set up.

message when they call your extension. Selectable Display

Messaging provides you with personalized text messaging. For example, you can select the message, “GONE FOR THE DAY.” Any co-worker calling from a display telephone sees the message. Other than displaying your message, the call goes through normally.

There are 16 Selectable Display Messages (01-16), and each message can be up to 20 characters long. When your system is first installed, you have the following standard messages (although they may have been changed during installation):

Message Number . . . . . . . . .Message

01 . . . . . . . . . . . . . . . . .CALL

02 . . . . . . . . . . . . . . .BACK BY

03 . . . . . . . . . . . . .MEETING IN RM

04 . . . . . . . . . . . . .OUT TO LUNCH

05 . . . . . . . . . . .GONE FOR THE DAY

06 . . . . . . . . . . . . .ON VACATION

07 . . . . . . . . . . .ON BUSINESS TRIP

08 . . . . . . . . . . . .IN THE MEETING

09 . . . . . . . . . . . . . . .OUT UNTIL

10-16 . . . . . . . . . . . . . .Undefined

Using the instructions that follow (see step 3), you can easily scroll through all your system’s messages to see which are most helpful to you. You can append (add characters to) any message, provided the total message does not exceed 20 characters. The characters you add apply only to your own phone.

78

Selectable Display Messaging

To select a Selectable Display Message:

1.

Press and

OR

PGM CFWD

.

2.

Dial the message number (01-16).

You can press

VOL

or

VOL

to scroll through the message numbers instead of dialing the number.

3.

Press .

You can press

VOL

or

VOL

to scroll through the messages before adding any characters in the next step.

4.

Enter any additional digits.

The total number of digits/characters in the message cannot exceed 20. Use any valid characters, digits or symbols (just as if you were entering a

Speed Dial name). Refer to the table on the next page when entering digits.

5.

Press .

You hear dial tone.

6.

Press to hang up.

DND

lights while you have Selectable Display

Messaging enabled.

To cancel a Selectable Display Message:

1.

Press and

OR

.

2.

Press

DND

to hang up.

goes out.

79

Selectable Display Messaging

Entering Additional Characters

Use the following table when appending (adding digits/characters to) Selectable Display Messages.

Keys for Entering Names

Press this key:

Then one of these keys to enter the character in the white cell:

1 2 3 4 #

1

8

9

6

7

4

5

2

3

0

*

#

&

T

W

M

P

SPACE

G

J

A

D

-

(dash)

1

B

E

N

Q

H

K

U

X

:

/

(backslash)

1

C

F

O

R

I

L

V

Y

(apostrophe)

1

S

Z

1

8

9

6

7

0

*

4

5

2

3

To enter characters in lower case (e.g.,

e

instead of

E

), press

MW

before pressing the key in the first shaded column. Use

LND

to backspace over (erase) any characters you want to correct.

1

In software versions prior to 02.00.00, the codes for 1 + 2, 1 + 3, and 1 + 4 were not available.

80 telemanuals .

com

Speed Dial

Use Speed Dial instead of dialing long numbers.

Speed Dial gives you quick access to frequently called numbers.

Instead of dialing a long telephone number to reach a client or customer, use Speed Dial.

Speed Dial also lets you store Intercom digits for quick access to commonly used features.

There are two types of Speed Dial: System and Personal. Speed

Dial numbers can be up to 30 digits long, using 0-9, # and *.

Every Speed Dial can have a programmed name up to 16 characters long. The name shows in your telephone’s display as the

Speed Dial number dials out.

Speed Dial can store outside numbers and Intercom digits. This capability to store Intercom digits provides you with “one-touch” access to features you use most often. For example, you can have a Personal Speed Dial bin that simplifies forwarding calls to

Voice Mail or a co-worker.

Pressing

SP DIAL 1

or

SP DIAL 2

at your Super Display telephone will show the first 10 characters of the name for the associated Personal Speed Dial bin. If you don’t have names programmed, your phone will show the first 10 digits of the stored number instead.

System Speed Dial

System Speed Dial gives you and your co-workers access to the same set of stored numbers. Your system can have up to 1000

System Speed Dial numbers, depending on how it was set up during installation. Check with your Communications Manager for more about your System Speed Dial numbers.

81 telemanuals .

com

Speed Dial

To program a System Speed Dial number:

Normally, only attendants and supervisors can store System Speed Dial numbers. Find out from your Communications Manager if you can.

1.

Press and

OR

.

2.

Dial the system bin number (normally 200-299).

3.

Press .

4.

Enter the line number you want the system to use when dialing your stored number (e.g., 1 for line 1).

OR

Enter the line group number you want the system to use when dialing your stored number (e.g., 90 for group 0).

OR

Press if you want to enter Intercom codes.

5.

Press .

6.

Enter the number you want to store (up to 30 digits long).

You can enter any combination of the digits 0-9, # and *. To insert a pause in your Speed Dial number, press

MIC

. To insert a Flash in your Speed Dial number, press

FLASH

. These entries count as digits.

7.

Press .

8.

Enter a name for the Speed Dial number.

See Entering Speed Dial names for more.

9.

Press .

82

Speed Dial

10. Repeat from step 2 to program another bin number.

OR

To dial a System Speed Dial number:

1.

Press and

2.

Dial the system bin number (normally 200-299).

OR

Press a Programmable Function Key for System Speed

Dial bin.

The stored number dials out.

83

Speed Dial

Personal Speed Dial

Personal Speed Dial provides 20 stored numbers just for your own use. (If you have a DSS Console, the Personal Speed Dial numbers on your console are the same as those on your phone.)

Your telephone has 10 Personal Speed Dial bin keys. Pressing keys 1-10 accesses your first 10 Personal Speed Dial numbers

(701-710). Pressing

DIAL

and keys 1-10 accesses your second 10

Personal Speed Dial numbers (711-720).

If you have a 22-Button Standard or

22-Button Display Telephone, this is the location of your 10 Speed Dial bin keys.

If you have a 34-Button Display

Telephone, this is the location of your 10

Speed Dial bin keys.

If you have a 34-Button Super Display

Telephone, this is the location of your 10

Speed Dial bin keys.

84

Speed Dial

To program a Personal Speed Dial number:

1.

Press and

OR

.

2.

Dial the personal bin number (normally 701-720).

OR

Press a Personal Speed Dial key (for bins 1-10).

OR

Press + a Personal Speed Dial key (for bins 11-20).

3.

Press .

4.

Enter the line number you want the system to use when dialing your stored number (e.g., 1 for line 1).

OR

Enter the line group number you want the system to use when dialing your stored number (e.g., 90 for group 0).

OR

Press if you want to enter Intercom codes.

5.

Press .

6.

Enter the number you want to store (up to 30 digits long).

You can enter any combination of the digits 0-9, # and *. To insert a pause in your Speed Dial number, press

MIC

. To insert a Flash in your Speed Dial number, press

FLASH

. These entries count as digits.

7.

Press .

8.

Enter a name for the Speed Dial number.

See Entering Speed Dial names for more.

85

Speed Dial

9.

Press .

10. Repeat from step 2 to program another bin number.

OR

To dial a Personal Speed Dial number:

1.

Press and

2.

Dial the personal bin number (normally 701-720).

OR

Press a Personal Speed Dial key (for bins 1-10).

OR

Press

OR

+ a Personal Speed Dial key (for bins 11-21).

Press a Programmable Function Key for System Speed

Dial bin.

The stored number dials out.

To dial a Personal Speed Dial number if you have a Super

Display telephone:

1.

Press

SP DIAL 1

bins 711-720).

(for bins 701-710) or

2.

Press a Personal Speed Dial bin key.

The stored number dials out.

SP DIAL 2

(for

86

Speed Dial

Entering Speed Dial Names

Use the following table when entering Speed Dial names.

Keys for Entering Names

Then one of these keys to enter the character in the white cell:

Press this key:

1 2 3 4 #

1

7

8

5

6

2

3

4

9

0

*

#

&

P

T

J

M

A

D

G

W

SPACE

-

(dash)

1

B

K

N

E

H

X

:

Q

U

/

(backslash)

1

C

L

O

F

I

R

V

Y

(apostrophe)

1

S

Z

1

7

8

5

6

9

0

*

2

3

4

To enter characters in lower case (e.g.,

e

instead of

E

), press

MW

before pressing the key in the first shaded column. Use

LND

to backspace over (erase) any characters you want to correct.

1

In software versions prior to 02.00.00, the codes for 1 + 2, 1 + 3, and 1 + 4 were not available.

User Programmable Feature

Universal Slot: # S P

Fixed Slot: ICM + ##

Program Personal and System Speed Dial Numbers. See User

Programmable Features at the end of this guide for more.

87

Split

Switch between active calls without Conferencing the calls together.

With Split, you can split (alternate) between your current call and a new call. Split lets you easily alternate between the calls without joining (Conferencing) your callers together.

Split requires a uniquely programmed Split Programmable

Function key. Check with your Communications Manager to find out if you have this type of key.

To Split between your current Intercom call and a new

Intercom call:

1.

Press to place your current Intercom call on Hold, then hang up.

2.

Place or answer Intercom call.

3.

Press your Split key to switch between your two

Intercom calls.

To Split between your current outside call and an Intercom call:

1.

Press to place outside call on Hold, then hang up.

2.

Place or answer waiting Intercom call.

3.

Press your Split key to switch between your Intercom call and the outside call.

88

Split

To Split between your current Intercom call and an outside call:

1.

Press to place your current Intercom call on Hold.

2.

Place or answer outside call.

3.

Press your Split key to switch between your two calls.

To Split between your current outside call and a waiting outside call:

1.

Press to place your current outside call on Hold, then hang up.

2.

Place or answer a new outside call.

3.

Press your Split key to switch between your two calls.

89

Tandem Trunking

90

Join two callers in

Conference, leave the

Tandem Trunking (Unsupervised

Conference) allows you to join call and let their conversation continue.

two outside callers in a line-to-line Conference. You can then drop out of the call, leaving your callers in an unsupervised Conference. You are no longer part of the conversation. The Conference continues until either outside party hangs up. Find out from your Communications

Manager if you are able to set up an Unsupervised Conference.

To set up a tandem call (Unsupervised Conference):

1.

Place or answer an outside call.

2.

Press or .

3.

Place or answer another outside call.

4.

Press or

CONF

to set up the Conference.

5.

Hang up.

If the outside lines disconnect when you hang up in this step, you do not have Tandem Trunking capability.

You can optionally press

HOLD

to place the

Conference on Hold. Your callers hear Music on Hold

(if installed) while waiting on Hold. Just press

CONF

again to reinstate the Conference.

To disconnect a tandem call (using Forced Trunk

Disconnect):

1.

Press line key for busy line.

OR

Press and dial the line’s Direct Line Access code

(e.g., 401 for line 1).

2.

Dial # or press

BARG

to disconnect the line.

Tandem Trunking

To Barge In on a tandem call:

Use this procedure to rejoin a Conference already in progress.

1.

Press line key for busy line.

OR

Press and dial the line’s Direct Line Access code

(e.g., 401 for line 1).

2.

Dial .

Time and Date

The time and date shows on all telephone displays.

The time and date appear on all telephone displays in your system. Follow the User

Programmable Feature steps below if you need to reset the system time and date (e.g., after the Daylight Savings Time change).

User Programmable Feature

Universal Slot: # T D

Fixed Slot:

Not available.

Change your system’s time and date. See User Programmable

Features at the end of this guide for more.

91

Transfer

Send the outside call you are on to a co-worker.

Transfer permits you to send your active outside call to a co-worker,

Ring Group, UCD Hunting Group or Voice Mail. With Transfer, you can quickly send a call to the desired co-worker. A call you Transfer automatically recalls to you if not picked up at the Transfer destination. If you don’t answer the recall, the call will ring other co-workers or the attendant. This assures that you do not lose or inadvertently abandon your transfers.

Your telephone system allows the following types of transfers:

Screened Transfer

With Screened Transfer, you announce the call to the destination before hanging up.

Unscreened Transfer

With Unscreened Transfer, you extend the call without making an announcement.

To Transfer your call:

1.

Do not hang up.

2.

Press .

3.

Dial your co-worker’s extension.

OR

Press a DSS key.

OR

Dial a Ring Group or UCD Hunting Group master number.

92

Transfer

4.

Announce the call to make a Screened Transfer.

OR

Press the flashing line key to return to your call if your co-worker doesn’t want it (i.e., rejects your screen).

OR

Hang up to send the call through unscreened.

The call will recall to you if unanswered at the destination.

To Transfer your call to a co-worker’s mailbox:

1.

Do not hang up.

2.

Press .

3.

Dial your co-worker’s extension.

4.

Press or .

5.

Hang up.

93

Trunk (Line) Queuing and Callback

When all outside lines are busy, Line Queuing lets you wait in line for a line to become free.

Line Callback will

Line Queuing permits you to queue (wait in line) on hook for a busy line or line group to become free. The system will connect you as soon as the line is available.

You do not have to manually retry the line later.

automatically call you back when a line is available.

After queuing for a line, you just hang up to convert your Line

Queue into a Line Callback. When the line becomes free, the system automatically recalls your phone.

As soon as you lift the handset, you connect to the outside line.

You can leave a Line Callback request for many outside lines.

The system processes your requests as the lines become free. In addition, you and your co-workers can leave a Callback request for the same line. The system processes these requests on a first-in/first-out (FIFO) basis.

If you leave a Line Callback request and fail to answer when

Callback rings your phone, the system cancels the Callback.

Line Queuing Priority

You may have Line Queuing Priority enabled for your telephone.

If you do, when you queue for a busy line Line Queuing will connect you before your co-workers that don’t have priority. Your

Communications Manager can can tell you if you have Line

Queuing Priority.

94

Trunk (Line) Queuing and Callback

To queue for a busy line:

1.

Press line key for busy line.

OR

Press and dial the line’s Direct Line Access code

(e.g., 401 for line 1).

2.

Dial ; do not hang up.

3.

When the line becomes free, you automatically connect.

When you hear dial tone from the line, you can place your call again.

To leave a Line Callback for a busy line:

1.

Press line key for busy line.

OR

Press and dial the line’s Direct Line Access code

(e.g., 401 for line 1).

2.

Dial or press

CLBK

, then hang up.

3.

When the line becomes free, the system automatically calls you back.

If you answer within 4 rings, you hear dial tone from the outside line.

If you don’t answer the Callback ring, your phone system cancels the Callback.

95 telemanuals .

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Voice Mail

96

End the frustration of missed calls, inaccurately written messages and telephone tag.

Your system may be connected to an NVM-Series Voice Mail with

Automated Attendant system.

NVM-Series Voice Mail provides your system with comprehensive voice messaging capability as well as a sophisticated Automated

Attendant. Your NVM-Series provides:

Automated Attendant

Automated Attendant automatically answers your system’s incoming calls. After listening to a customized Automated

Attendant greeting, callers to your company can dial a system extension or use Voice Mail.

Leaving a Message

When you call a co-worker that doesn’t answer, is busy on the phone or in Do Not Disturb, you can easily leave them a voice message in their mailbox. There is no need for you to call back later.

Call Forwarding to Voice Mail

When you forward your calls to Voice Mail, calls to your phone go to your Voice Mail mailbox. Your callers then leave you a voice message instead of calling back later. You can enable forwarding for all calls immediately, for unanswered calls, or for calls to your phone when you are busy.

Transferring to Voice Mail

You can Transfer a call to your mailbox or a co-worker’s mailbox. After the Transfer goes through, your caller can leave a message in the mailbox.

Conversation Record

While on a call, you can have Voice Mail record your conversation. You just press your uniquely programmed Conversation

Record key or a soft key. Once recorded, Voice Mail stores the conversation as a new message in your mailbox. After calling your mailbox, you can save, edit or delete the recorded conver-

Voice Mail

● sation. (Check with your Communications Manager to see if you have Conversation Record capability.)

Personal Answering Machine Emulation

You can have your idle telephone emulate a personal answering machine. This lets Voice Mail screen your calls, just like your answering machine at home. If activated, your incoming calls route to your mailbox. Once your mailbox answers, you hear two alert tones followed by your caller’s incoming message. You can then:

- Let the call go through to your mailbox.

- Intercept the call before it goes to your mailbox.

Message Center Mailbox

A Message Center Mailbox is a mailbox shared by more than one co-worker. You access the Message Center by pressing a

Message Center key on your phone. (Ask your

Communications Manager if you have this key.) With your

Message Center key you can:

- Listen to the messages stored in the Message Center mailbox.

- Transfer calls to the Message Center mailbox.

- Use many other Voice Mail features.

A Message Center Mailbox may help you if you work closely with a group of co-workers. For example, your group’s supervisor can send important messages to the shared Message

Center Mailbox, and members of your group can review them as time allows.

Interactive Soft Key Shows New Messages

Your soft keys show the number of new messages in your mailbox. For example, if you have 2 new messages in your mailbox, your Voice Mail soft key shows

VM02

(display telephone) or

V-MAIL 02

(Super Display telephone). The new message count resets to 00 as soon as your call your mailbox

(regardless of whether you listened to your new messages).

The message count returns when you get new messages.

97

Voice Mail

Calling Your Mailbox

To call your mailbox:

Your

MW

key and

Ring/Message

lamp flash fast when you have new messages in your mailbox.

1.

Press .

2.

Press .

OR

Press

OR

, then press .

Press , then dial the Voice Mail master number

(e.g., 700) followed by your mailbox number.

Your mailbox number is normally the same as your extension number. You may optionally dial a co-worker’s mailbox — or use this procedure to call your mailbox from a co-worker’s phone.

3.

If requested by Voice Mail, enter your security code.

Your

MW

key and

Ring/Message

lamp go out after you call your mailbox.

Leaving a Message

To leave a message in the mailbox of an unanswered extension:

The extension you call can be busy, in Do Not

Disturb, or unanswered.

1.

Press or .

The Voice Mail system will prompt you to leave a message.

98

Voice Mail

Forwarding Calls to your Mailbox

To activate or cancel Call Forwarding:

1.

Press and

OR

.

2.

Dial the Call Forwarding type:

0

= Cancel forwarding

2

= Busy/No Answer

4

= Immediate

6

= No Answer

3.

Press to forward to Voice Mail.

4.

Press to hang up.

Your

DND

key is on while your calls are forwarded.

99

Voice Mail

Transferring Calls to a Mailbox

To Transfer your active call to a mailbox:

Method A

1.

Press .

2.

Dial the number of the mailbox to receive the Transfer

(e.g., 301 for extension 301).

This number can be your mailbox number (if you’re away from your desk) or a co-worker’s mailbox number.

3.

Press or .

4.

Press to hang up.

Voice Mail will prompt your caller to leave a message in the mailbox you selected.

Method B

1.

Press .

2.

Press DSS key for co-worker’s extension + .

3.

Press to hang up.

Voice Mail will prompt your caller to leave a message in the mailbox you selected.

Method C

1.

Press keyset or DSS Console Hotline key.

2.

Press .

3.

Press to hang up.

Voice Mail will prompt your caller to leave a message in the mailbox you selected.

100

Voice Mail

Conversation Record

To record your active call in your mailbox:

Only one party on a call can use Conversation

Record at any one time. This includes Intercom calls and Conference calls.

1.

Press

REC

or your Voice Mail Record key.

Your Record key lights green while your system calls your mailbox. Once recording begins, the key flashes fast and you hear the voice prompt, “Recording.”

You can also have a Record key on your DSS

Console. It lights red while the system calls your mailbox and flashes fast once recording begins.

Personal Answering Machine Emulation

To activate Answering Machine Emulation:

1.

Press and

OR

.

2.

Dial

3.

Dial the Answering Machine Emulation option:

- or hang up to forward all calls.

- to forward just outside calls.

4.

Press to hang up.

Your

DND

key is on while your calls are forwarded.

101

Voice Mail

To cancel Answering Machine Emulation:

1.

Press and

OR

.

2.

Dial

3.

Press to hang up.

Your

DND

key goes out.

When Answering Machine Emulation broadcasts your caller’s message, you can:

Do nothing to have the caller’s message automatically recorded in your mailbox.

OR

Lift the handset to intercept the call and speak to your caller.

Checking Your Messages

To check your messages:

1.

Press .

You see: Number of MSG = n (where n is the number of new messages in your mailbox).

102

Voice Mail

Message Center Mailbox

The Message Center key flashes fast (green) when there are new messages not listened to in the

Message Center mailbox.

1.

Press or lift the handset.

2.

Press the Message Center key.

3.

If requested by Voice Mail, enter the security code for the Message Center mailbox.

103

Voice Over

Get through to a co-worker busy on a handset call — without

Voice Over lets you get through to a co-worker busy on a handset call. With Voice Over, the person you call hears an alert tone folinterrupting their call.

lowed by your voice. They can respond to you without being heard by their original caller. They can also easily switch between you and their first caller.

Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with another client, the lawyer’s paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the paralegal instructions on how to handle the situation — all without the original client hearing the conversation.

To initiate a Voice Over to a busy extension:

You can only leave a Voice Over if you hear busy/ring tone.

1.

Dial or

VOVR

.

You hear two beeps, then you can speak with your co-worker.

To respond to a Voice Over alert tone at your extension:

You hear two beeps while on a handset call.

1.

Press and hold .

Release your

MIC

key to talk to your initial caller.

You can repeat this procedure as long as the Voice

Over initiator doesn’t hang up.

104

Volume Controls

Easily adjust the volume of ringing, Paging and other features.

Your and keys adjust the volume of the following features while they are active.

Note that the categories grouped together are the same control. For example, adjusting Intercom ringing also adjusts trunk ringing.

Incoming Intercom and outside call ringing.

1, 2

Background Music, Paging, Handsfree speaker, and incoming voice announcements broadcast through your telephone speaker.

1

Handset/headset receiver volume.

1

Off Hook Ringing.

1, 2

Incoming Voice Over announcement.

1

2

These features retain the volume levels you set.

These features retain the user-set volume levels after a system reset or power down.

To adjust the volume of a feature while it is active:

phone is idle adjusts the display contrast.

1.

Press and .

105

The User Programmable Features

The User Programmable Features allow you to customize your telephone to work just the way you want. You’ll no longer have to rely on you System Administrator or Communications Manager to set up your phone.

Using the chart on the next page, the User Programmable

Features let you customize the following features:

Direct Station Selection (DSS) Assignment

1

Headset Mode

1

Hotline Key Assignment

1

Off Hook Signaling (Setup)

1

Paging (Incoming)

1

Prime Line Assignment

1

Programmable Function Key Assignment

1

Programmable Function Key Ringing (for Call Coverage

Keys, Group Call Pickup Keys, and Line Keys)

Ringing Line Preference

1

Speed Dial Bin Setup (Personal and System)

Note that in u slot systems, the ##2 and ##7 Speed Dial procedures are no longer available.

Time and Date

1

Voice Announce (for incoming Intercom calls)

Voice Over

1

1

Feature is only available in universal slot systems.

106 telemanuals .

com

The User Programmable Features

To program a feature, press

#

and the feature’s code. For example, to enable incoming Paging, press

#

and dial

V P Y

, then

SPK

to hang up. The underlined codes (e.g., #RC) are for systems prior to 02.00.00.

Feature

DSS

Headset

Hotline

Off Hook Signaling

Paging (Incoming)

Prime Line Assignment

Programmable Function

Key Assignments

Programmable Function

Key Ringing

Ringing Line Preference

Speed Dial, Personal

Speed Dial, System

Time and Date

Voice Announce (for your incoming Intercom calls)

#HS

#HL

#OHS

#VP

#PLA

#KP

#RAC

#RC

#RAL

#RL

#RAP

#RG

#RLP

#SP

#SP

#TD

#VA

#IV, #IR

User Programmable Features

Mnemonic

#BLF

Operation

#BLF

+ Press DSS key +

HOLD

+ Enter extension +

VOL Up

+ Program another key or

SPK

to exit.

#HS

+

Y

to enable or

N

to disable +

SPK

to exit

#HL

+ Press flashing Hotline key + Enter extension for new Hotline partner + Program another Hotline key or

SPK

to exit.

#OHS

+ Select mode (

C

=Outside line,

D

=DSS,

I

=ICM) + Select option (see below) +

SPK

to exit.

Outside line options:

C

=Camp On tone,

O

=Off Hook Ringing,

0

= None

Intercom options:

C

=Camp On,

O

=Off Hook Ringing,

V

=Voice

Over,

0

= None

DSS Options:

C

=Camp On,

O

=Off Hook Ringing,

0

= None

#VP

+

Y

to enable or

N

to disable +

SPK

to exit.

#PLA

+ Press one of your flashing programmable keys or

ICM

+

SPK

to exit.

#KP

+ Press key you want to program +

HOLD

+

ICM

+ Press

VOL

Up

or

VOL Down

to select key option +

HOLD

+ enter any additional data (if required) + Press

VOL Up

or

VOL Down

to select another key to program, or

SPK

to exit.

Call Coverage Keys:

#RAC

+ Call Coverage Key repeatedly to select ringing mode +

SPK

to exit.

Call Coverage Keys flash as follows: Lamp only=On red, Immediate ring=On green, Delay ring=Fast flash green.

Outside Line Keys:

#RAL

+ Line Key repeatedly to select ringing mode +

SPK

to exit.

Line keys flash as follows: Lamp only=On red, Immediate ring=On green, Delay ring=Fast flash green, Night ring=Slow flash green.

Group Call Pickup Keys:

#RAP

+ Group Call Pickup Key repeatedly to select ringing mode +

SPK

to exit.

Group Call Pickup Keys flash as follows: Lamp only=On red, Immediate ring=On green, Delay ring=Fast flash green.

#RLP

+

Y

to enable or

N

to disable +

SPK

to exit.

#SP

+ Press bin key (for bins 701-710) or

DIAL

then bin key (for bins 711-720) +

HOLD

+ Enter outside line (e.g., 1), line group (e.g.,

90), or

ICM

for Intercom feature +

HOLD

+ Number to store +

HOLD

+ Name +

HOLD

+ Press another bin key or

SPK

to exit.

#SP

+ Dial System Speed Dial bin number (e.g., 200) +

HOLD

+

Enter outside line (e.g., 1), line group (e.g., 90), or

ICM

for Intercom feature +

HOLD

+ Number to store +

HOLD

+ Name +

HOLD

+

Press another bin key or

SPK

to exit.

#TD

+ Enter time in 24-hour clock using hours (2 digits), minutes (2 digits) and seconds (2 digits) +

HOLD

+ Enter date using month (2 digits), day (2 digits) and year (4 digits) +

HOLD

+

SPK

to exit.

#VA

+

V

for voice announce or

R

for ring +

SPK

to exit.

107

108

Your Super Display Telephone

CHECK CLEAR

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12

For Attendants:

Key 11=Night Key

Key 24=Operator Call Key

These keys are undefined

1

GHI

4

PQRS

7

ABC

2

JKL

5

TUV

8

OPER

0

VOL

DEF

3

MNO

6

WXYZ

9

MW

FLASH

ICM

DND

DIAL MIC

LND

CONF

SPKR

HOLD

Your key assignments may be different than shown. Ask your communications manager.

See the inside front cover of this guide for an illustration of the 34-Button Display telephone

.

109

Printed in U.S.A. (2106)

4 Forest Parkway

Shelton, CT 06484

TEL: 203-926-5400 FAX: 203-929-0535

165 Matheson Blvd E., Unit #4-6

Mississauga, Ontario L4Z 3K2

TEL: 905-507-2888 FAX: 905-507-2971 telemanuals .

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