Carpet Care

Carpet Care
Today, our focus is on your needs for tomorrow,
where resource integration and application to
individual facilities for improving facility maintenance
quality, efficiency and effectiveness is the future.
Our vision is to help you improve all aspects of
facility maintenance: quality, productivity, operational
efficiency, and cost-effectiveness, while making
Betco the leader in complete facility maintenance
management.
This means Better Resources in the form of better
chemistry, superior equipment and technical
program support, measured through a complete
maintenance management process to achieve
Better Results.
Better Resources. Better Results.
Working hand-in-glove with you to pass
the ultimate test.
©2001 Betco Corporation. All Rights Reserved.
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of Carpet Care
Since 1950, Betco has been an industry leader
in supporting facilities maintenance professionals.
Our journey has taken us through a resource
evolution, from chemical cleaning compounds
to equipment and from programs to processes
for success.
The Life Cycle
Better Resources.
Better Results.
The Life Cycle
of Carpet Care
Carpet
Care
Training Library
Workbook
Contents
1.
Introduction
2.
Safety
3.
Preparation
4.
Routine Maintenance
5.
Interim Maintenance
6.
Restorative Maintenance
7.
Clean Up
8.
Summary
9.
Supply Checklist
Appendix
Carpet Care Tips
Glossary
Spot and Stain Product Guide
Certification Exam
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Section 1.
Introduction to Life Cycle of Carpet Care
Carpeting that has not been properly cleaned and maintained can leave a terrible impression on a facility. Dirt
build up and stains look unpleasant and can carry harmful
bacteria and foul odors, resulting in poor indoor air quality.
You play an important role how the carpet in your building
looks and lasts. By learning how to implement a good
carpet care program you will enhance your facilities
appearance, improve the cleanliness of the working
environment and be a valuable resource to your department.
The Life Cycle of Carpet Care reflects the stages of maintenance processes that a typical carpeted surface undergoes throughout its life.
There are three phases of carpet maintenance that work
together to extend the life of carpeting: Routine, Interim
and Restorative.
Routine Maintenance focuses on the quick removal of
surface soils, spots and stains.
Interim Maintenance focuses on removing soils before
they become deeply embedded in the carpeting.
Restorative Maintenance focuses on removing dirt and soil
that has penetrated all the way to carpet backing.
Betco’s FiberPRO™ Carpet Care Program has the right
mix of chemicals, equipment and processes for all three
phases of professional carpet care maintenance. By using
Betco FiberPRO™ products, procedures and training
outlined in this module, you’ll maximize the efforts of your
staff, while reducing the costs associated with maintaining
your facility’s carpeting.
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This training module, which is one of the Betco Resource
& Process Management™, or RPM, training library series,
focuses on the three phases of maintenance of the life
cycle of carpet care.
This module will cover:
•
•
•
•
•
•
Safety
Preparation
Routine Maintenance
Interim Maintenance
Restorative Maintenance
Cleanup
Betco’s FiberPRO™ program offers a wide variety of
carpet cleaning products for both stain resistant (5th
generation), and non-stain resistant carpeting.
Be sure to choose the proper product for your job.
Always follow the carpet manufacturer’s recommendations for cleaning and maintaining your carpet.
Section 2.
Safety
Before beginning with any cleaning task be sure that you
fully understand how to use the chemicals and equipment
required for the job. It is regulated by OSHA that every
employee has a right to know about chemical hazards
within their workplace. A material safety data sheet,
commonly called an MSDS will provide information regarding the chemicals within your building. Read and understand the MSDS, as well as the product label for every
product that you use. Your supervisor will show you where
to find your MSDS information and will also help you to
read and understand each sheet.
Be careful not to use cleaning chemicals on any surface
for which they are not intended. Be especially cautious
when using acid cleaners. Never mix chemicals. It could
cause serious or even fatal injury.
Always wear the proper Personal Protective Equipment or
PPE to protect yourself from exposure to cleaning
chemicals. Gloves and goggles will prevent chemical
splashes from coming into contact with your skin and eyes.
If generating a fine mist an appropriate respirator is also
recommended.
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Practice Universal Precautions when cleaning any blood or
body fluid spills, or soiled materials that could contain
these or other potentially infectious substances. Refer to
OSHA’s Bloodborne Pathogen standards for more information. Betco provides a Bloodborne Pathogen training
module within the RPM Training Library series.
Accidents will be limited when the proper caution signs are
posted prior to cleaning, such as “Wet Floor” signs.
Section 3.
Preparation
When preparing for carpet cleaning, first review the supply
checklist, gather the appropriate chemicals and proper
cleaning equipment. A supply checklist can be found on
page 13.
Gather the properly labeled cleaners that will be needed.
Be sure that the correct dilution rates are used according
to manufacturer’s recommendations. A Betco Chemical
Management System ensures that dilution rates are
correct and makes your job faster and easier.
Display the proper caution signs when necessary.
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Section 4.
Routine Maintenance Procedures
The following Betco chemicals and equipment are recommended but not limited to the following:
• FiberPRO™ Professional Spot and Stain Removal Kit
• Gold 18” Vacuum or BPS28 Battery Powered Sweeper
• EX3S Carpet Spotter Machine
Routine Maintenance consists of vacuuming and spot
removal. When these procedures fail to provide the
appearance you desire, then Interim cleaning is required.
VACUUMING
Carpet hides dirt very well, and it’s important to remove
surface dirt quickly and routinely, so it does not become
embedded in the fiber. Keeping a carpet clean will increase the life of the carpet.
To begin vacuuming, first select the appropriate vacuum
for the job. Upright vacuums are good for enclosed rooms
or smaller areas.
A walk behind battery powered sweeper, such as the
BPS28 is excellent for large carpeted rooms or hallways.
Choosing the right equipment can make a big difference in
the time and effort put into the job.
Remove any obstacles or furniture if needed. Move
furniture and equipment as little as possible when spot
vacuuming.
Spot vacuum high traffic areas daily and do the entire
carpeted surface weekly.
Plug the machine into the proper outlet located in a central
location.
Overlap strokes slightly until the area is covered. Do not
over clean. Usually two strokes per pass are sufficient
Be careful not to bump furniture or walls. Watch the cord
as it can present a safety hazard.
Use accessory tools for hard-to-reach areas.
As you are vacuuming pay attention to any stains or spots
that will need attention.
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Revisit the area to address spot or stain removal needs.
Betco’s FiberPRO™ Spot and Stain Removal Kit is recommended to simplify spot and stain removal at your facility.
This kit contains a handy spot guide, accessories and six
spot removing products that are effective in removing
virtually any stain.
SPOT & STAIN REMOVAL
Refer to the professional spot and stain guide for step-bystep instructions to remove a wide variety of spots and
stains. See page 16.
Be careful to test products in an inconspicuous
area before applying any cleaning chemical to
carpet.
If you are cleaning a wet stain, immediately blot to remove
excess liquid, using a white absorbent towel. This will
prevent the accidental transfer of dyes into the carpet. It is
important to blot and not rub the stain to avoid further
penetration of the carpet fiber.
Apply the appropriate product directly to the spot following specific instructions on the label. Using a circular
motion, squirt the solution just outside the perimeter of the
stain working toward the center. Allow the appropriate
dwell time, then use a tapping brush and clean white towel
to absorb the stain.
Rinse the area thoroughly with clean water. The Betco
EX3S - 3 gallon Spotter Extractor is an easy and effective
method for rinsing and extracting stains in all types of
carpeting.
If a spotting machine is unavailable, use a vacuum to
remove any residues once the carpet has dried.
For dry soils and chewing gum, scrape any excess soil
with a bone scraper.
Use an aerosol, chewing gum remover such as Betco’s
GG09 for gum removal. This will freeze the gum making
removal quick and easy.
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Section 5
Interim Maintenance Procedures
The following Betco chemicals and equipment are
recommended but not limited to the following:
FiberPRO™ Bonbet™ - Bonnet Shampoo
FiberPRO™ Dry Foam - Carpet and Upholstery Shampoo
FiberPRO™ TLC Traffic Lane Cleaner or
FiberPRO™ Step One for residential 5th generation carpets
FL20” DS - Floor machine
You will also need:
Carpet Bonnet Pad
Pump Up Sprayer
(2) Mop Buckets and Wringers
Interim Maintenance removes soils before they become
deeply embedded in the carpet, helping to maintain a
beautiful appearance between scheduled restorative
cleanings.
BONNET CLEANING
Regularly scheduled vacuuming is the first step in removing as much of the loose surface soil as possible. Bonnet
cleaning or dry foam cleaning typically is performed once
a month depending on carpet traffic.
Bonnet Cleaning is a quick, easy method for surface
cleaning carpets. It cleans more deeply than vacuuming
alone, to remove many common stains, leaving carpets
bright and looking like new. Bonnet cleaning uses very
little moisture, so carpets dry faster and can be quickly
returned to service.
Start by gathering your equipment and supplies.
Remove all obstructions from the area being cleaned.
Vacuum and perform routine spot and stain maintenance
prior to the bonnet cleaning procedure.
First, pre-spray heavily soiled areas and traffic lanes with a
Betco traffic lane cleaner. Using a pre-spray can make
cleaning easier, more efficient and creates a uniform
appearance in traffic lanes. Be sure to generously apply
the pre-spray and to allow the appropriate dwell time prior
to cleaning.
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For Light Cleaning:
You will only need one bucket of clean water for rinsing. Fill
the pump up sprayer with FiberPRO™ Bonbet bonnet
cleaner per label directions.
Attach the bonnet pad to the pad driver of a low speed
rotary floor machine such as an FL20 DS from Betco’s
equipment line. Be sure the pad is centered.
Spray the carpet bonnet pad with the FiberPRO™ Bonbet
solution.
Starting at the furthest corner, spray 4’ x 8’ area to be
cleaned with FiberPRO™ Bonbet solution.
Bonnet buff the area that has been sprayed.
Move the machine at a gradual, steady pace and with
overlapping passes.
Take care not to bump walls or furniture.
Spray the next section and continue cleaning, work towards the exit.
When the bonnet pad becomes visibly soiled, remove it,
rinse and wring it out in the bucket full of clean warm water.
Turn the carpet bonnet pad over or change as necessary.
Be sure to change the water in the rinse bucket when it
becomes visibly soiled.
For Heavy Cleaning:
Fill one mop bucket with clean warm water and the other
with FiberPRO™ Bonbet cleaner per label directions.
Submerge the carpet bonnet pad in the bucket with cleaning solution, wringing out the excess solution.
Place the carpet bonnet under the pad holder on the floor
machine.
Follow the same machine operation procedures outlined in
the light cleaning procedure.
Rinse and wring out the carpet bonnet pad in the cleaning
solution bucket as necessary. Replace the cleaning
solution when it becomes visibly soiled.
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Allow the carpet to dry thoroughly before replacing furniture. Carpet dryers can be used to accelerate dry times.
Remember when heavy cleaning you will have a longer dry
time.
DRY FOAM CLEANING
Dry foam shampooing cleans deep into the pile of the
carpeting and is an excellent method of Interim Maintenance. A rotary brush and FiberPRO™ Dry Foam Shampoo work together to deep clean with a very low percentage of water. Carpeting dries quickly, reducing out of
service time.
Section 6
Restorative Maintenance Procedures
The following Betco chemicals and equipment are
recommended, but not limited to the following:
FiberPRO™ Es-Steam™ or FiberPRO™ Extraction
Cleaner for 5th generation carpeting - Extraction
cleaner
FiberPRO™ TLC or FiberPRO™ Step One
for 5th generation carpeting- Traffic lane cleaner
FP8 - Self contained carpet extractor or
FP20 - Walk behind carpet extractor
* You will also need a pump up sprayer.
Restorative Maintenance involves products and procedures that clean deep down into the carpet to remove dirt
and soil that has made its way to the carpet backing.
Betco’s Resource & Process Management™ can help
maintenance managers determine when and how often to
perform Restorative Maintenance procedures.
EXTRACTION
Extraction gives the cleaning performance necessary to
restore a carpets appearance. Extraction cleaning provides the deepest level of cleaning for carpeting. Betco’s
FiberPRO™ line of equipment and chemicals offers many
options to help with deep cleaning carpets.
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Begin by removing all obstructions from the area. Be
sure to vacuum and spot clean prior to cleaning.
Generously pre-spray heavily soiled areas and traffic lanes
with a Betco pre-spray.
Fill the extraction machine solution tank with extraction
cleaner, properly diluted per label directions. For best
cleaning results use hot water.
Move the machine at a gradual, steady pace over the area.
Dispense the cleaning solution moderately being careful to
not over wet the carpet.
Repeat this procedure on the next section of carpet. Over
lap slightly on each pass, 2” to 3” with the extractor to
insure all areas of the carpet are cleaned.
Wet carpet can cause rust and indentations from furniture.
Foil or cardboard squares may be used under the legs of
furniture to help prevent this.
If necessary, a defoamer, such as Betco’s FiberPRO™
Foam Control can be used in the recovery tank of the
machine to control excess foaming.
Allow the carpet to dry thoroughly before replacing furniture. Carpet dryers can be used to accelerate dry times.
Special maintenance products including deodorizers,
fabric protectors and static control treatments can be used
when necessary to help make all phases of carpet maintenance easier and more effective. Consult your Betco
representative for more product suggestions or recommendations.
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Section 7
Clean Up
When finished with your tasks be sure to properly clean all
equipment and supplies.
Thoroughly rinse solution and recovery tanks until there is
no soil residue remaining inside.
Thoroughly wash and wipe all domes and lids of machines.
Leave the domes and lids off of the machine while in storage. This will allow the unit to dry thoroughly.
Store equipment in a clean dry place.
Section 8
Summary
1. Be sure to practice good safety precautions such as:
• Understand product labels and MSDS Sheets
• Wear the proper personal protection equipment
• Post caution signs before cleaning
2. Review your supply checklist and gather your equipment ahead of time
3. Know your daily procedures and the routine in which to
perform them.
4. Routine Maintenance focuses on quick removal of
surface soils, spots and stains and should be done daily or
weekly.
5. Interim Maintenance consists of bonnet cleaning or dry
foam shampooing and should be performed periodically.
6. Restorative Maintenance that penetrates all the way to
the carpet backing through extraction cleaning.
7. Be sure to always clean up and wash your equipment at
the end of your shift or at the end of a workday.
The job that you do is very important to the image of your
facility and to the well-being of the people who come
through the doors everyday. Be proud of the skills you are
developing and know that you truly make a difference in
creating a safe, clean and healthy environment.
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Section 9.
Supply Checklist
Life Cycle of Carpet Care
Routine Maintenance:
FiberPRO™ Spot and Stain Removal Kit
Betco Gold 14” or 18” Upright Vacuum,
or BPS28 Walk Behind Sweeper
EX3S Spotting Machine
Clean White Cloths
Interim Maintenance:
Bonnet Cleaning
FiberPRO™ Bonbet™ bonnet shampoo
FiberPRO™ TLC Traffic Lane Cleaner, or FiberPRO™ Step One
for stain resistant carpeting
Betco FL20” DS Floor Machine
Carpet Bonnet Pad
Pump Sprayer
2 mop buckets and wringers
Dry Foam Cleaning
FiberPRO™ Dry Foam
FiberPRO™ TLC Traffic Lane Cleaner,
or FiberPRO™ Step One for stain resistant carpeting
Dry Foam Equipment
Restorative Maintenance
FiberPRO™ Es-Steam™
or FiberPRO™ Extraction Cleaner for 5th Generation Carpeting
FiberPRO™ TLC Traffic Lane Cleaner, or FiberPRO™ Step One
for stain resistant carpeting
Carpet Bonnet Pad
Pump Up Sprayer
PPE
Gloves
Goggles
Respirator (When generating fine mists)
Optional Betco Specialty Maintenance Products
FiberPRO™ GR Gum Remover
FiberPRO™ Grease • Oil Spotter
FiberPRO™ WB Carpet Spotter, Upholstery Spotter
FiberPRO™ Cleanitizer
FiberPRO™ Foam Control
FiberPRO™ Fresh Scent Additive
FiberPRO™ Static Control
FiberPRO™ CFP Carpet and Fabric Protector
* Note: Always perform Routine Maintenance procedures immediately before performing Interim or
Restorative Maintenance.
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Appendix
Carpet Care Tips
Although, this module provides a good basic knowledge of taking care of your facility’s carpet, it is
still difficult to address every carpet maintenance challenge you may come across. The following
five tips will come in handy when addressing carpet maintenance.
1) Always pre-test the carpet on an inconspicuous area before applying any cleaning or
spotting chemical.
2) Use Betco’s FiberPRO™ Red “N” Brown Out as a post extraction rinse. An acid rinse can
help eliminate alkaline build up,which may cause browning or yellowing of the carpet.
3) If the carpet does take on a yellow or brown hue, use FiberPRO™ Red “N” Brown Out per
label directions.
4) Reappearing stains are often the result of chemical residue left from spotting. Be sure to
always thoroughly rinse the treated area with clean water by hand or with an extractor. This
step will help prevent any spotter/soil residue from attracting new soil, which may cause the
stain to “reappear”. Be sure to vacuum when the area dries.
5) Use walk off mats when possible to help protect the carpet in high traffic areas.
Glossary of Common Terms Associated with
The Life Cycle of Carpet Care
Acid - Any substance that yields a pH below 7 when dissolved in water.
Alkali - Any substance that yields a pH above 7 when dissolved in water.
Anti-stat - A chemical compound applied to the carpet that is designed to reduce or eliminate static
electricity.
Bleach - An oxidizing or reducing agent used to remove color.
Bleeding - A loss of color or the transfer of color from one section of the carpet to another usually
occurring in hot, wet conditions.
Browning - A yellow or brown discoloration of the carpet’s face usually caused by impurities in
cellulosic fibers such as cotton and jute that are wicked up to the face fibers when the carpet is
over-wetted. Browning is usually caused by excess alkalinity in the cleaning agent used in stream
cleaning, activated alkaline residue left by previous cleaning efforts, over-wetting, or a combination
of any of these.
Buffer - Chemical agents that are used to maintain a constant pH level.
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Builder - Material added to detergent formulations to increase their effectiveness by acting as
water softeners and alkaline buffers.
Circling - Circular streaks left on the carpet after rotary shampooing caused by improper cleaning
technique.
Cleaning Agent - Detergent or emulsifying agent used in carpet cleaning.
Color Fast - A carpet fiber’s ability to hold color uniformly.
Defoamer - A surface-active agent that is used in cleaning to reduce foaming. A defoamer is
usually put into the recovery tank of extraction equipment to reduce sudsing from old shampoo
left in carpet that has been picked up by the cleaning machine.
Deodorizer - Products specifically formulated to destroy, mask or modify unpleasant odors in
carpet.
Detergent - A cleaning agent that is capable of wetting, penetrating, emulsifying and holding soils
in suspension.
Dry Foam Cleaning - A cleaning method in which a concentrated foam is used as the cleaning
agent, and is dispensed using a dry foam machine. Less wetting occurs in dry foam cleaning
because the cleaning agent is applied as a foam rather than a liquid.
Foiled Tabs - Paper or plastic squares, usually about 3 inches square, used to protect damp
carpets from damage by furniture legs, rust, stains, etc.
Hard Water - Water that contains ions of magnesium and calcium that react with soap and other
compounds causing clouding, curds and other problems in cleaning agents.
Malodor Counteractant - An agent used for bonding and oxidizing of rancid odors in carpeting.
Nap Finishing Brush - Long-handled, nylon-bristled brush used to set carpet pile in one direction.
Pre-Spotting - The removal of stains or the pre-treating of traffic areas done before cleaning the
carpet.
Residue - Any material that is left in the carpet pile after it has been cleaned and vacuumed.
Rotary Brush Cleaning - A cleaning method in which a high foam shampoo is scrubbed over the
fabric using a rotary brush. Best results are achieved if rotary brush cleaning is followed by cool
water extraction.
Rust Remover - A chemical applied to yarn surface for quick removal of rust or other iron marks.
Shag Rake - A rake with plastic tines that is used to align or lift high pile shag after cleaning for
better appearance.
Shampoo - A high foam detergent preparation usually used for rotary brush cleaning.
Spotter - A stain removal agent used for small areas.
Stain Repellent - An agent that is applied to the carpet’s surface that acts primarily
as a water repellent.
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Steam Cleaning - A cleaning method in which detergent solution is forced through jets under high
pressure into the carpet pile, then immediately removed along with loose and emulsified soil using a
wet vacuum. The vacuum head and jets are usually mounted on the same piece of equipment.
Synthetic Fibers - Man-made fibers rather than animal or vegetable fibers. Most of today’s carpet
fibers are synthetic.
Traffic Lane Cleaner - A heavy duty detergent designed to pre-treat and disperse heavy
accumulations of soil in traffic lanes.
Truck Mount - Steam carpet cleaning equipment mounted in a vehicle. Usually only the cleaning
head and hoses are taken into the building where the carpet is to be cleaned.
Wet Soils - Soil that contains moisture. Wet soils are usually the toughest to remove because
carpet is made of fibers that absorb liquids easily. The key to wet soil removal is quick action.
Soiled areas should be blotted, not wiped.
PROFESSIONAL SPOTTING CHART
TYPE OF STAIN
Adhesives
Beer
Blood
Butter/Margarine
Catsup • Tomato Sauce
Chocolate
Coffee/Tea
Crayon
Dye Stain (Water-Based)
Egg
Food (Greasy)
Fruit and Vegetable Juice
Glue (Solvent-Based)
Glue (Water-Based)
Gravy
Grease • Oil • Tar
Inks
Lipstick • Mascara
* 7
16
Rinse Water
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PRODUCT SELECTION
TYPE OF STAIN
STEP 1 STEP 2 STEP 3 STEP 4
7 *
4
7 *
1
6
7 *
1
1
7
1
2
*
6
*
1
7
7 *
7 *
1
2
1
1
2
1
4
5
7
1
2
1
7
*
6
1
7
*
6
1
2
1
4
5
7
1
7
1
7
4
5
*
1
*
*
Liquor
Marker
Mayonnaise
Milk Products
Nail Polish
Odors
Paint
Protein Stains
Rust
Salad Dressing
Shoe Polish
Soft Drinks
Soil
Urine • Vomit
Wine
Unknown (solvent)
Unknown (water-based)
7
7
*
*
*
6
4
5
*
7 *
4
5
1
7
PRODUCT SELECTION
STEP 1 STEP 2 STEP 3 STEP 4
2
7 *
1
1
5
7
1
7
6
1
*
7 *
4
5
7
*
7
*
2
RED ‘N’ BROWN OUT with
3
6
6
4
5
1
7
2
3
1
7
*
6
*
6
7
4
5
7
1
2
1
4
5
7
1
2
1
1
2
1
4
5
7
1
2
1
7 *
NOTE: For best results, always follow
*
4
ALKALINE CONDITIONER
*
*
*
7
*
7
6
7
*
*
7 *
Certification Exam
The following exam will certify you as an official Betco Life Cycle of Carpet Care Specialist.
Please take the time to complete the exam. Fax or mail completed exam to:
Betco Corporation
P.O. Box 3127
Toledo, OH 43607
Fax # 419-321-1954
Attn: Marketing
Exams that are returned to Betco with a grade of 80% or better will receive a certificate of
completion. Exams can also be taken on-line at www.betco.com.
To earn .20 continuing education units (CEU), please mark the box on the information form.
Exams will then be forwarded to IEHA for accreditation. IEHA will send certificates directly
to the contact.
Please fill out the following information and return it with your completed exams:
Your Name: ___________________________________________________________________
Company Name: ______________________________________________________________
Address: _____________________________________________________________________
City ____________________________
State ___________
Zip Code _______________
Phone: _______________________________________________________________________
E-mail address: _______________________________________________________________
Signature: x _________________________________________________________________________
Please forward my exam scores to IEHA for Continuing Education Units.
IEHA Course #010719x .20 CEU’s
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Certification Exam
THE LIFE CYCLE OF CARPET CARE IEHA Course Number: 010719x Credit Hours: .20 CEU’s
1.
Which is not a maintenance phase of the Life Cycle
of Carpet Care?
Routine Maintenance
Intervene Maintenance
Interim Maintenance
Restorative Maintenance
2.
Proper Personal Protective Equipment does not
include:
Caution signs
Goggles
Gloves
3.
Before beginning with any cleaning task you should
be sure to fully understand:
How much it costs your facility
How to use the chemicals and equipment for the job
How to place an order for the chemical
and equipment needed
4.
Which should you NEVER do when using chemicals?
Wear safety goggles around equipment
Mix chemicals
Follow Universal Precautions when handling
blood spills
5.
Which is not an example of Routine Maintenance?
Extract the carpet
Vacuuming
Spot and stain removal
6.
It is important to do what before removing a spot or
stain?
Rinse the area with water
Use a tapping brush and clean white cloth to
absorb the stain
Test the products in an inconspicuous area of the
carpeting
7.
Which best describes Interim Maintenance?
Focuses on removing dirt and soil that has
penetrated all the way to the carpet backing.
Focuses on the quick removal of surface soils,
spots and stains.
Focuses on removing soils before they become
deeply embedded in the carpeting.
8.
Why is it important to use a “white” cloth when
blotting a spot or stain?
To ensure that any chemical residue does not
penetrate the carpet
White towels tend to be more absorbent
To prevent and/or to observe color transfer from
the carpet or the towel.
9.
Which two cleaning tasks are associated with
Interim Maintenance?
Bonnet cleaning and dry foam shampooing
Extracting and vacuuming
Bonnet cleaning and extracting
10. Which product would you most likely use during
Interim Maintenance?
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Bonbet™
ES-Steam™
Glybet™
Certification Exam
THE LIFE CYCLE OF CARPET CARE IEHA Course Number: 010719x Credit Hours: .20 CEU’s
11. What is the difference between light bonnet cleaning
and heavy bonnet cleaning?
Light bonnet cleaning does not require
submerging the bonnet in a bucket filled with
cleaning solution.
Light bonnet cleaning does not require moving the
furniture and other obstacles.
Heavy bonnet cleaning requires a high-speed floor
machine.
12. Placing a foil or cardboard square under furniture
can help reduce furniture indentions on the carpet?
True
False
13. Which cleaning procedure is performed in Restorative Maintenance?
Bonnet Cleaning
Extracting
Shampooing
14. Which procedure can help make carpet cleaning
easier and can create a more uniform appearance
throughout the carpet?
Using a defoamer product in the recovery tank of
the extractor
Using an all purpose neutral cleaner on entrance
ways
Pre-spraying the carpet with a traffic lane cleaner
15. Which type of maintenance would you most likely
use if the carpeting needed to be deep cleaned?
Interim
Routine
Restorative
None of the above
16. Which type of carpet maintenance would you most
likely do several times a week?
Interim
Routine
Restorative
None of the above
17. Which type of carpet maintenance would you most
likely need a bowl mop?
Interim
Routine
Restorative
None of the above
18. For best results for most types of carpeting, fill the
solution tank of the extractor with:
The properly dilute chemical and cool clean water
The properly diluted chemical and clean hot water
The properly diluted chemical and a tablespoon of
salt
19. Which Betco product is most likely not used for
carpet cleaning?
Bonbet™
TLC Traffic Lane Cleaner
ES-Steam™
Quat-Stat™ disinfectant, cleaner
20. After learning more about the Life Cycle of Carpet
Care you should be:
More knowledgeable
Proud
Helpful in creating a safe and healthy work
environment
All of the above
888-GO BETCO • www.betco.com
19
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