Software FX

Software FX
 BENEFIT FROM PERIODIC SOFTWARE APPLICATION UPDATES
Software FX™ provides
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Software application updates to
keep systems current and allow
customers to take advantage of
technology.
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A cost-effective means of keeping Harris’ critical communications systems up to date and
secure. Software FX permits
customers to incorporate the
latest system features, functions,
and options into their missioncritical communications with
confidence.
Selecting a Harris radio system represents a major commitment,
for both the customer and Harris, and means establishing a
long-term partnership. While the partnership will continue
relatively unchanged, technology will continue to evolve. Customers want and need to continuously follow these technology
improvements. Software FX provides the mechanism to meet
this objective.
LATEST SOFTWARE APPLICATIONS
For subscribers, Software FX provides periodic software updates.
These updates provide the capability to take advantage of new
features and functions and enable new technology platforms. To
take full advantage of these enhancements, hardware may need to
be modified, replaced, or added. For example, all of our Management Systems have transitioned to Windows® 7, Windows 2003, or
Windows Server® 2008 operating systems. This change largely
reflects the transition in the computer industry to today’s current
operating systems. This transition allows Harris customers to ride
the technology wave. Their only investment is to replace computer
hardware.
COST EFFECTIVE
Software FX provides a cost-effective alternative to premature system
replacement. Software FX allows gradual migration of system operation, giving customers the capability to incorporate the latest features,
functions, and options without the disruption of complete system
swap out.
harris.com
SUBSCRIPTION OPTIONS
Software FX subscriptions can
be purchased on either an
annual basis or through discounted multi-year plans. The
subscription fees are based
upon the size and complexity of
the customer’s system.
YEARLY SUBSCRIPTION
This single-year commitment is
paid annually. The plan allows
the first-time buyer to discover
the investment value of
Software FX without making a
long-term commitment.
MULTI-YEAR SINGLE INSTALLMENT
This plan offers a significant discount for a one-time payment
covering several years of Software
FX.
MULTI-YEAR ANNUAL PAYMENT
This plan establishes a fixed
annual fee for a multi-year commitment. The option complements long-term planning with a
fixed cost over the term of the
contract.
SOFTWARE FX KEEPS SYSTEMS CURRENT
FEATURES
The Software FX product is designed to provide software update services to
participating customers. Subscribers receive the following:
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Periodic software releases for system, radio, and programming
software components
Software release notes and features summary with each release
System configuration audit with initial subscription
Configuration audit kept current with software releases as shipped
Current release provided upon enrollment
Software installation support from the Technical Assistance Center
Support Services account on the Tech-Link web page
Software replacement services if media are corrupted or damaged
Enhancements for existing features
New features built upon earlier generations of software capability to
enable new licensed features
SOFTWARE RELEASE NOTES
Each software update includes Software Release Notes. These technical
documents detail the following:
 Enhancements or new features included within the software release
 Installation instructions
 Software and hardware compatibility information, where applicable
TELEPHONE SUPPORT
The Technical Assistance Center (TAC) in Lynchburg, Virginia provides
telephone support for installation from 8 a.m. to 5 p.m. (Eastern Time),
Monday through Friday, excluding holidays.
Telephone:
1-800-528-7711 in the U.S. and Canada
+1-434-385-2400 Worldwide
Technical specifications are subject to change without notice. Product sales are subject to
applicable U.S. export control laws.
Public Safety and Professional Communications
221 Jefferson Ridge Parkway
Lynchburg, VA 24501 USA
1-800-528-7711 (+1-434-385-2400)
www.pspc.harris.com
harris.com
harris.com
Harris and assuredcommunications are registered trademarks of Harris Corporation.
Software FX is a trademark of Harris Corporation.
Copyright © 2015 Harris Corporation. All rights reserved. 03/15 ECR-8091
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