ShoreTel Quick Ref Communicator for Windows

ShoreTel Quick Ref Communicator for Windows
ShoreTel Communicator Quick Reference Guide
Did You Know?
ShoreTel Communicator is the easiest way to communicate efficiently with your colleagues and
work partners. Communicator offers a set of productivity tools that improve communications
whether you are a standard user or an operator and whether you are working from home, on the
road or based in an office. This document can help you find you way around this feature-rich
application. Refer to the ShoreTel Communicator User Guide for further details.
Windows Menu
Open Communicator viewers
in the main window.
QuickDialer
Dial contacts by
entering their name or
number.
Application Button
Access configuration options
and most common functions.
Call Control Buttons
Access common calling
operations with a single
button.
Assignment Menu
Assign Communicator to your
home device or SoftPhone.
IM Presence Menu
View and manage your
instant messaging
presence.
Call Handling Mode Menu
Swiftly change your active Call
Handling mode.
What is the Contact viewer?
The Contact viewer is available in Professional Access
and Operator Access by clicking the Contact tab at
the bottom of the panel. A contact is a person with
whom you frequently communicate. After adding
a Contact in this window, you can see the contact’s
phone status and, optionally, PC presence of that
contact. You can organize Contacts into Groups for
faster handling.
If you use Operator Access, the new Contact viewer
replaces the Extension Monitor available in previous
versions.
How do I create a Contact?
Place your mouse anywhere inside the Contact
window, right click and select “Add Contact.” Enter
the name of the Directory entry to be added to the
Contact List in the search field. If you are linking this
contact from an existing Directory, enter the contact's
name in the search field. Click on the contact name
and all other data fields will automatically populate and cannot be edited. Select "OK" to create the
Contact.
How do I separate a viewer from the main
Communicator?
In Personal Access and Professional Access, you
enable panel placement by selecting Options ->
General, then selecting Enable drag-and-drop window
arrangement.
Active Call Area
Manage and view your
voice calls.
Viewers
Access directory
entries, voicemail, call
history, contact list, and
speed dial list.
Playback Button
Listen to voicemail through
your PC or phone.
To separate a panel from a viewer in Operator Access,
point the cursor at the tab of the panel to be removed,
left click and hold the mouse button, then drag the
panel outside of the window boundary.
Viewer Tabs
Select tab to display the
desired viewer.
This operation is particularly useful for operators who
want to have a separate view of the Contact Viewer,
which replaces the extension monitor of the previous
client version.
Call Control Buttons
Answer
Hang up
Hold
Transfer
Conference
Video
How do I dock the main window?
Communicator provides four docked window settings,
one for each edge of the computer monitor. You can access
this setting by selecting the Application Button -> View. as
shown here.
IM
Call Notes
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
PN 800-1184-01
www.shoretel.com
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