User Manual

User Manual
Dexcom, Inc.
6340 Sequence Drive
San Diego, CA 92121 USA
1.858.200.0200
1.877.339.2664
www.dexcom.com
LBL013264 Rev 001 MT23317
User Manual
For use with Dexcom G4® PLATINUM with Share
ow including Apple® Watch and Android®
N
Smart Device Information
The Dexcom logo, Dexcom, Dexcom G4 and Dexcom Share are registered
trademarks of Dexcom, Inc. Dexcom Follow, Dexcom G4 PLATINUM,
Dexcom Follow, Follow Dashboard and GlucoMonster are trademarks of
Dexcom, Inc. Android is a registered trademark of Google, Inc. Apple, Apple
Watch, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered
in the U.S. and other countries. App Store is a service mark of Apple, Inc.
The Bluetooth word mark and logos are registered trademarks owned
by Bluetooth SIG, Inc. LTE is a trademark of ETSI. All other product or
company names that may be mentioned in this publication are tradenames,
trademarks or registered trademarks of their respective owners.
© 2015 Dexcom, Inc. All rights reserved.
7 CHAPTER ONE
36 CHAPTER TWO
Learning About Dexcom
Share™
Setting up the
Dexcom Share2™ App
8
Glossary
17Symbols
17 System Overview
21 System Components
22 Conditions That Affect Use
23Risks
26 Benefits
27 Indications for Use
28Contraindications
28 Important User Information
29Warnings
30Precautions
36Jailbroken Smart Devices
36 User Agreement
38Dexcom Share2 App
Description
39Installing the Dexcom Share2
App
41Creating a Dexcom® Account
42 Pairing Receiver
44Using Your Smart Device as a
Secondary Display
46Using Your Apple® Watch as
a Secondary Display
48Apple Health App and
Dexcom Share2 App
49 Inviting Followers
Table of Contents
3
50 CHAPTER THREE
68 CHAPTER FOUR
Using the
Dexcom Share2 App
Using the
Dexcom Follow™ App
52 Dexcom Share Status
54 Status Tab
55Troubleshooting Status Issues
61GlucoMonster™
62 Follower List
64 Inviting Followers
64 Editing Followers
65Stop Sharing with Followers
65 Removing Followers
66 Account Tab
66Pairing a New Smart Device
67 Replacing Receiver
68 The More Tab
70Dexcom Follow App
Description
70Receiving Dexcom Follow
Invitation E-mail
73Types of Glucose
Notifications
74Changing Glucose
Notifications
77Types of Status Change
Notifications
78 Reviewing Glucose
Notifications
83 Follow Dashboard™
84 Sharer Statuses
86 Sharer Trend Graph
90 Trend Graph Components
92Additional Screen Views with
Apple Watch
93 Finding Out More
4
Table of Contents
92 CHAPTER FIVE
110 CHAPTER SIX
Troubleshooting,
Warranty and
Customer Support
Technical Information
96Dexcom Share2 App
Troubleshooting
98Receiver Troubleshooting
101 Apple Watch Troubleshooting
102 Sharing Checklist
103Dexcom Follow App
Troubleshooting
105 Follower Questions
108 Following Checklist
110 Warranty Information
112 Contact Customer Support
114 Technical Information
Table of Contents
5
118 CHAPTER SEVEN
Index
119 Index
6
Table of Contents
CHAPTER ONE
Learning About
Dexcom Share™
Learning About Dexcom Share
7
Glossary
Term
Definition
Airplane Mode
A setting on smart devices where wireless features
(Internet communication and Bluetooth) are disabled in
order to comply with airline regulations.
Android
A mobile operating system (OS) for mobile devices such
as smartphones and tablets. Developed by Google.
Apple® Watch
A secondary display device option for Dexcom Share™
and the iOs version of Dexcom Follow™
Application or app
A software program, such as the Dexcom Share2™ app
and the Dexcom Follow™ app, designed to run on a
smart device and Apple Watch.
Blood glucose
meter
A device used to measure how much glucose is in the
blood.
Blood glucose
value
The measurement of glucose in the blood.
Bluetooth®
Bluetooth wireless technology allows devices to
wirelessly communicate with each other.
Default
A manufacturer’s preset option for a device setting.
8
Learning About Dexcom Share
Glossary continued
Term
Definition
Delay
Amount of set time that passes before a notification is
sent to a Follower.
Dexcom Share
Cloud
A secure online storage server where Dexcom Share
System information is stored and then shared with
Followers.
Dexcom Follow
app
Receives the Sharer’s glucose information and
notifications data from the Dexcom Share Cloud.
Dexcom G4
PLATINUM®
Receiver with
Share
The Dexcom G4 PLATINUM System component
that collects glucose information from the sensor
and transmitter. It is also referred to as “the
receiver.” In this user manual, this is a general term
for both the Dexcom G4 PLATINUM Receiver with
Share and the Dexcom G4 PLATINUM (Pediatric)
Receiver with Share.
Dexcom G4
PLATINUM
Sensor
The Dexcom G4 PLATINUM System component that
includes an applicator and sensor wire.
Learning About Dexcom Share
9
Glossary continued
Term
Definition
Dexcom G4
PLATINUM
System
Continuous glucose monitoring system made of a
sensor, transmitter, and receiver. In this user manual,
this is a general term for both the Dexcom G4
PLATINUM System and the Dexcom G4 PLATINUM
(Pediatric) System.
Dexcom G4
PLATINUM
Transmitter
The Dexcom G4 PLATINUM System component that
wirelessly sends glucose information to the receiver.
Dexcom Share2
app
Receives glucose information from the Dexcom G4
PLATINUM Receiver with Share. Sends glucose
information to the Dexcom Share Cloud using an
Internet connection.
Dexcom Share
System
Secondary notification system using the following
components: the Dexcom G4 PLATINUM System,
Bluetooth wireless technology, the Sharer’s smart
device, the Dexcom Share2 app, the Internet, the
Follower’s smart device and the Dexcom Follow app.
10
Learning About Dexcom Share
Glossary continued
Term
Definition
Do Not Disturb
A setting on a smart device where all incoming calls,
alerts, and notifications are silenced. Do Not Disturb
can be set to specific times and can be set to allow
exceptions (people who can disturb you).
Follower
A person that receives the Sharer’s shared information.
Follow
Dashboard™
On the Dexcom Follow app, the Follow Dashboard
shows the glucose information of up to five (5) Sharers.
Follower’s Smart
Device
Device running the Dexcom Follow app – which now
includes Android smart devices. Please refer to the list
of devices compatible with the Dexcom Share system
at http://www.dexcom.com/share2-compatibility.
GlucoMonster™
The GlucoMonster character displays the status of
Dexcom Share.
Haptic Feedback
The use of vibrations in the watch to notify the user.
Hyperglycemia
High blood glucose. Same as “high.” The default high
alert in your receiver is set to 200 mg/dL. Consult your
healthcare professional to determine the appropriate
hyperglycemic setting for you.
Learning About Dexcom Share
11
Glossary continued
Term
Definition
Hypoglycemia
Low blood glucose. Same as “low.” The default low
alert in your receiver is set to 80 mg/dL. Consult your
healthcare professional to determine the appropriate
hypoglycemic setting for you.
Invite/Follow
Invitation e-mail
An e-mail request for a person to download the Dexcom
Follow app and receive the Sharer’s shared information.
iPad
An Apple tablet smart device which can run the Share2
app. Please refer to the list of devices compatible with
the Dexcom Share System at http://www.dexcom.com/
share2-compatibility.
iPhone
An Apple smart device. Please refer to the list of
devices compatible with the Dexcom Share System
at http://www.dexcom.com/share2-compatibility.
iPod touch
An Apple smart device. Please refer to the list of devices
compatible with the Dexcom Share System at http://
www.dexcom.com/share2-compatibility.
12
Learning About Dexcom Share
Glossary continued
Term
Definition
Jailbroken
The removal of limitations set by the manufacturer on a
smart device. Jailbroken smart devices are not permitted
to be used in connection with Dexcom Share or Dexcom
Follow.
mg/dL
Milligrams per deciliter. The standard unit of measure for
sensor glucose information in the United States.
Mobile data
connections
Cellular networks, such as 3G, 4G and LTE™, used by a
smart device to access the Internet.
No More Data
notification
Notifies the Follower when the Sharer is unable to share
glucose information.
Not Sharing
When the Sharer chooses to temporarily not share
glucose information with the Follower.
Notification
A visual message that appears on the screen of the
Follower’s smart device. The notification may also include
a sound, depending on the smart device’s settings.
Obstruction
An object that prevents the wireless communication
between devices, such as wall thickness or radio waves.
Online store
Internet store for downloading applications to a smart
device.
Learning About Dexcom Share
13
Glossary continued
Term
Definition
Pairing
Act of wirelessly connecting the smart device to the
Dexcom G4 PLATINUM Receiver with Share, using
Bluetooth.
Profile
Located in Follow Dashboard and displays the Sharer’s
glucose information, trend arrow and profile picture.
Range
Maximum distance two devices can communicate
wirelessly without obstruction.
Real-time
continuous
glucose
monitoring
Data the Sharer receives on the Dexcom G4 PLATINUM
Receiver with Share. Although your Dexcom Follow
app might be similar to what you see on the receiver, it
cannot be considered real-time because there are many
layers of communication between the receiver and the
Dexcom Follow app.
Repeat
Amount of time the Follower chooses before they wish to
receive a repeated notification.
14
Learning About Dexcom Share
Glossary continued
Term
Definition
Secondary
Display
Optional or second display device for CGM information.
Need to have another device in order to use this
secondary display (for example, as a Sharer, you need
the Dexcom G4 PLATINUM Receiver with Share to use
the iPhone, iPod or iPad as your secondary display;
you need iPhone in order to use the Apple Watch). The
secondary device should not be used as your primary
display device as it only ‘repeats’ the information from
your primary device.
Sensor glucose
reading
A glucose measurement taken by the Dexcom G4
PLATINUM System.
Sharer
The Sharer. The person who uses the Dexcom G4
PLATINUM System.
Sharer’s smart
device
Device which runs the Share2 app. Please refer to the list
of devices compatible with the Dexcom Share system at
http://www.dexcom.com/share2-compatibility. Android
smart devices are currently not compatible with the
Share2 app.
Learning About Dexcom Share
15
Glossary continued
Term
Definition
Sharing
The act of electronically transmitting glucose
information from the Sharer smart device to the
Follower’s smart device.
Simultaneous voice
and data
The ability to make a phone call and access the
Internet on the same cellular connection at the same
time.
Smart Device
An electronic device, generally connected to other
devices or networks via different wireless protocols
such as Bluetooth, WiFi, 3G/4G, etc., that can operate
to some extent with other devices as well as on its
own. Examples are iPad, iPhone, iPod Touch, Android
smart phones and tablets.
Standard home
glucose monitoring
Self-monitoring of blood glucose using blood taken
from the finger and a blood glucose meter.
Trend arrow
The arrow next to the Sharer’s glucose reading,
located on the Sharer’s profile on the Dexcom Follow
app. This is the same trend arrow that is found on the
Dexcom G4 PLATINUM Receiver with Share.
16
Learning About Dexcom Share
Glossary continued
Term
Definition
Trend graph
Displays the pattern of the Sharer’s
glucose information.
Wi-Fi or wireless
Internet
A wireless technology that allows electronic devices
access to the Internet. These networks can include
your home Internet system or one found at a public
location.
Symbols
Dexcom Share
logo
MR Unsafe
MR
Bluetooth logo
System Overview
Dexcom Share remote monitoring system lets one person,
the Sharer, transfer Dexcom G4 PLATINUM Continuous
Learning About Dexcom Share
17
Glucose Monitoring information to another person,
the Follower. Dexcom Share consists of the following
components: Dexcom G4 PLATINUM System, including
the Dexcom G4 PLATINUM Receiver with Share, the
Sharer’s smart device, and optional Apple Watch as a
secondary display, the Dexcom Share2 app, the Internet,
the Dexcom Follow App, the Follower’s smart device and
optional Apple Watch as a secondary display. The Dexcom
Share2 app can only be installed on an Apple iOS smart
device. The Dexcom Follow app can be installed on both –
Apple iOS smart devices and Android smart devices.
When the Sharer’s receiver has Share “On,” the receiver
transfers glucose information using Bluetooth wireless
technology to the Sharer’s smart device. The information
then is sent to the Dexcom Share Cloud using either WiFi or a cellular data plan. Lastly, the glucose information
is sent from the Dexcom Share Cloud to the Follower’s
smart device using Wi-Fi or the Follower’s cellular data
plan. Then if using an Apple Watch, the iPhone sends the
18
Learning About Dexcom Share
Sharer’s sensor glucose information to the Apple Watch via
Bluetooth and Wi-Fi as an optional secondary display.
Below is how Dexcom Share2 and Dexcom Follow Apps
work with having the Dexcom Follower using an Apple
Watch:
The Sharer, can also use an Apple Watch as a secondary
display device for the Dexcom G4 PLATINUM with Share
Learning About Dexcom Share
19
CGM information:
Sharer’s receiver and transmitter, iPhone and Apple Watch
For Apple Watch users, it is a secondary display, meaning
the Apple Watch will only work if used with an iPhone.
The Sharer must have their smart device within Bluetooth
range of their receiver in order to send data to their
Follower or the system will not work. The following diagram
demonstrates how these connections work:
20
Learning About Dexcom Share
Drive
2121 USA
m
03 MT22765
Changing device settings on the iPhone may affect settings
on the Apple Watch.
System Components
User Manual
For use with Dexcom G4® PLATINUM with Share
Now including Apple® Watch Information
1. User Manual
2. Sharer’s smart device 3. Follower’s smart
and/or Apple Watch*1
device and/or Apple
Watch*1
Learning About Dexcom Share
21
System Components continued
SHARE2
4. Dexcom Share2 App* 5. Dexcom Follow App*
6. Dexcom G4
PLATINUM Receiver
with Share
7. Dexcom G4
PLATINUM
Transmitter*
9. Internet*
10. Bluetooth
8. Dexcom G4
PLATINUM Sensor*
*Must be purchased separately.
Conditions That Affect Use
Once Sharing is established, make sure the Share settings
on the receiver, Sharer’s smart device and Follower’s smart
22
Learning About Dexcom Share
device are not altered. Make sure the Sharer’s smart device
and Follower’s smart device has enough battery power to
maintain Sharing. Make sure the Sharer’s smart device has
a Bluetooth and Internet connection in order to share data.
Make sure the Follower’s smart device has an Internet
connection in order to receive data from their Sharer. If
using the Apple Watch, make sure there is a Bluetooth
connection from your iPhone to your Apple Watch. Putting
your smart device in airplane mode will turn off your
Bluetooth and disable the ability to see sensor glucose
information on the Apple Watch. Dexcom® recommends
charging both the smart device and receiver with Share
when Sharing. For Apple Watch users, Bluetooth and Wifi
must be enabled on both the smart device and Apple
Watch and the watch must be charged and on.
Risks
Dexcom Share is a feature of the Dexcom G4 PLATINUM
Continuous Glucose Monitoring (CGM) System. The main
Learning About Dexcom Share
23
risks involved with using Dexcom Share are based on
misunderstanding its purpose.
Remember that Dexcom Share2 is a secondary
notification system, not a real-time remote monitoring
system. With Dexcom Share, there are 3 distinct parts of
glucose monitoring:
1. Blood glucose meter - use this to make any
treatment decisions.
2. Dexcom G4 PLATINUM CGM System - use the
Dexcom G4 PLATINUM CGM System to complement,
but not replace, information obtained from the blood
glucose meter. It detects glucose trends and tracks
glucose patterns.
3. Dexcom Share2 - this is an optional add-on to the
Dexcom G4 PLATINUM CGM System that can share
glucose information and notifications with up to five
(5) other people. Shared glucose information can add
another level of awareness.
24
Learning About Dexcom Share
Using the wrong glucose information for treatment
decisions could lead to low or high glucose. Blood
glucose values from a blood glucose meter may differ
from the information displayed on Dexcom Follow app.
All treatment decisions should be made using a blood
glucose meter, not the glucose information displayed on
the Dexcom Follow app. Followers who are concerned by
notifications on the Dexcom Follow app should contact
the Sharer’s and remind them to check their blood glucose
with a blood glucose meter before driving a car or making
any treatment decisions, such as taking insulin or eating
fast-acting carbohydrates.
Sharers should not rely on Followers to notify them about
low or high glucose. Any problems with the receiver, smart
device, Bluetooth, wireless Internet connection, mobile
data connection, Dexcom Share Cloud or not being in the
communication range could cause data to not be shared
with the Follower. In addition, if the Delay setting is too
long, the Follower might not be aware of glucose level
Learning About Dexcom Share
25
changes in a reasonable time. Therefore, Dexcom Share
should be used only to give a secondary level of awareness
and should not be expected to always communicate and
transfer sensor glucose information.
Benefits
Patients usually respond when their continuous glucose
monitoring (CGM) systems alert them. However experts
advise that an additional CGM alert to another person may
be helpful in increasing the detection of low glucose or high
glucose, especially at night. Dexcom Share enables this
additional awareness, even when the Sharer and Follower
are not in the same place.
Dexcom Share may provide improved quality of life
and greater peace of mind to patients, their caregivers
and their support team by allowing the Dexcom G4
PLATINUM System alerts, alarms and trend graphs to be
checked remotely.
26
Learning About Dexcom Share
Indications For Use
The purpose of Dexcom Share Direct Secondary Displays
is to notify another person, the Follower, of the patient’s
Dexcom G4 PLATINUM Continuous Glucose Monitoring
System sensor glucose information. The Secondary
Displays is intended for providing secondary notification
of a continuous glucose monitoring system and does
not replace real time continuous glucose monitoring (G4
PLATINUM System) or standard home blood glucose
monitoring.
The Dexcom Share Direct Secondary Displays is not
intended to modify or analyze data received from the
continuous glucose monitor system. Nor is it intended
to instruct, or to transmit information to the continuous
glucose monitor system. The Dexcom Share Direct
Secondary Displays is not intended to serve as a
replacement for a primary display device for a continuous
glucose monitoring system. The Dexcom Share Direct
Learning About Dexcom Share
27
Secondary Displays is not intended to receive information
directly from the sensor or transmitter of a continuous
glucose monitoring system.
Contraindications
Do not bring the Dexcom G4 PLATINUM Sensor,
MR Transmitter, Receiver with Share, or smart device
into a room containing medical equipment such
as Magnetic Resonance Imaging (MRI), Computed
Tomography (CT), or diathermy. The system has not been
tested with this equipment. Exposure to these types of
equipment could heat and damage the devices so that
they are unable to send or receive glucose information.
Important User Information
Please review the indications, contraindications, warnings,
precautions, cautions and other important information in
the Dexcom G4 PLATINUM System User’s Guide. Dexcom
Share is a feature of the Dexcom G4 PLATINUM System.
28
Learning About Dexcom Share
If you do not have the Dexcom G4 PLATINUM System
User’s Guide, you can view it on www.dexcom.com or call
1.877.339.2664 to request a copy. Available 24 hours/7
days a week.
Warnings
Dosing decisions should not be made based on this
device. The user should follow instructions on the
continuous glucose monitoring system.
This device is not intended to replace self-monitoring
practices advised by a physician.
Dexcom Share does not work alone. Dexcom Share
does not replace the Dexcom G4 PLATINUM System
and requires Share to be turned “On” on the Dexcom
G4 PLATINUM Receiver with Share to communicate
glucose information to the Follower. Dexcom Share is not
compatible with any previous Dexcom CGM System or any
other CGM device.
Learning About Dexcom Share
29
You cannot use Dexcom Share to make treatment
decisions, such as how much insulin to take. Dexcom
Share does not replace a blood glucose meter. Always
use the values from a blood glucose meter for treatment
decisions. Blood glucose values may differ from the sensor
glucose information. Using the sensor glucose information
for treatment decisions could lead to low or high blood
glucose values.
Precautions
Do not use Dexcom Share as the main source of CGM
glucose trend information. Use the Dexcom G4 PLATINUM
Receiver as the main device to track sensor glucose
information, notifications and alarms. At times, the Sharer
will be unable to share data using Dexcom Share, and the
Follower might miss helping the Sharerin the event of low
or high blood glucose values.
Do not rely solely on the Follower to alert the Sharer of low
or high glucose events or other important information. At
30
Learning About Dexcom Share
times, the Follower may not receive data, and the Sharer
will not be notified of this fact.
When using Dexcom Share, make sure the Dexcom G4
PLATINUM Receiver with Share has Share turned “On”.
If not, the Sharer will be unable to share data, and the
Follower might miss helping the Sharer in the event of low
or high blood glucose values. You cannot use Dexcom
Share unless there is a Bluetooth connection between the
receiver with Share and the Sharer’s smart device. The
Bluetooth range can vary and depends on the distance and
obstructions between the receiver and the smart device.
If the Sharer’s smart device does not have a connection
or loses the connection, the Sharer will be unable to share
data, and the Follower might miss helping the Sharer in the
event of low or high blood glucose values.
Do not use Dexcom Share unless both the Sharer’s and
Follower’s smart devices have active Internet connections,
and for Apple Watch users, active Bluetooth connection,
Learning About Dexcom Share
31
in order to share data. If either the Sharer or the Follower
does not have a connection, loses their connection, turns
off the connection (“Airplane Mode”) or if smart device is
in Do Not Disturb mode (if applicable), the Sharer will be
unable to share data and the Follower might miss helping
the Sharer in the event of low or high blood glucose values.
To check this, make sure that the Follower’s smart device
can receive text messages. Follow notifications and text
messages work by a similar process on a smart device or
Apple Watch.
For the Apple Watch, make sure you follow the Apple
guidelines to receive glucose information and notification
on the watch (see Apple Watch User Guide).
Make sure the Sharer’s and Follower’s smart device or
Apple Watch have charged batteries or are connected to
electrical outlets. If the smart device or Apple Watch shuts
down due to low battery, the patient will be unable to share
data, and the Follower might miss helping the Sharer in the
32
Learning About Dexcom Share
event of low or high blood glucose values.
If your Apple Watch runs out of battery as a Sharer, use
your iPhone and/or receiver. In addition for Apple Watch
users, Bluetooth and Wi-Fi must be enabled on both
the iPhone and Apple Watch. All smart devices must be
charged and turned on.
If the Sharer’s smart device is powered off or restarted,
make sure the Dexcom Share2 app is reopened after the
smart device is turned back on in order to resume sharing.
If the Dexcom Share2 app is not reopened, the patient
will be unable to share data, and the Follower might miss
helping the Sharer in the event of low or high blood glucose
values.
Do not turn off system sounds in the Follower’s smart
device or Apple Watch at any time that he or she wants
Follow notifications to be heard. The smart device or Apple
Watch settings override the Dexcom Follow app, and all
notifications will be silent even if the Follower has selected
Learning About Dexcom Share
33
a Dexcom Follow app notification sound. If the smart
device or Apple Watch is on vibrate, the Dexcom Follow
app notifications will only vibrate.
Check the delay settings on the Sharer’s smart device
to make sure they are not too long. The Follower will not
receive notifications until after the time period in the delay
has passed, and the Follower might miss helping the
Sharer in the event of low or high blood glucose values if
the delay is too long.
The Sharer should not choose to “Not Share” with the
Follower at any time when he or she wants the Follower
to get notifications. During the time the Sharer chooses to
“Not Share”, the Follower will not receive notifications and
might miss helping the Sharer in the event of low or high
blood glucose values.
Check the Dexcom Follow app’s trend graph if the
Follower’s smart device has been off or if there is no
data connection (e.g., Internet/Wi-Fi or mobile data
34
Learning About Dexcom Share
service/3G/4G/LTE is lost, connection is turned off in
Airplane Mode, or smart device smart device or Apple
Watch if applicable, is placed in Do Not Disturb mode.
When the smart device or Apple Watch is turned back on,
the Follower will only receive the most recent notification
and might miss helping the Sharer in the event of prior low
or high blood glucose values.
Sharers and Followers should check whether their cellular
service carriers support voice and data at the same
time (simultaneous voice and data). If their carriers do
not support simultaneous voice and data, the Dexcom
Share2 app may not be able to share glucose readings
and the Dexcom Follow app may not be able to receive
notifications or glucose readings during phone calls.
Dexcom Share will resume sharing after the phone call
has ended, and the Follower will receive any waiting
notifications after the phone call has ended.
Learning About Dexcom Share
35
Jailbroken Smart Devices
Dexcom requires Sharers and Followers to not use
Dexcom Share apps on a jailbroken smart device or Apple
Watch. A jailbroken smart device does not offer a reliable
means to use Dexcom Share. Jailbroken smart devices
present an unacceptable level of security and inaccuracy
risk to the user and are not authorized to use Dexcom
Share.
User Agreement
Your use of the Dexcom Share System is subject to
the terms of the most current Dexcom Share End User
License Agreement posted at www.dexcom.com/share2,
and the Dexcom Share Privacy Policy posted at
www.dexcom.com/share2, as those documents are
updated from time to time according to their terms.
36
Learning About Dexcom Share
CHAPTER TWO
Setting up the
Dexcom Share2 App
Setting up the Dexcom Share2 App
37
Dexcom Share2 App Description
What the Dexcom Share2 app does:
1.Display Dexcom G4 PLATINUM Sensor information.
2.Display the Dexcom G4 PLATINUM Receiver’s trend
graph.
3.Connects the Sharer’s smart device with their receiver
with Share via Bluetooth.
4.Connects the Sharer’s smart device with their
Follower’s smart device via either a Wi-Fi or mobile
data connection (connect to Wi-Fi through a secured
network to maintain data security).
5.Invites Followers and sends Followers setting
recommendations.
6.Displays the status of the Sharer’s receiver, Sharer’s
smart device, and the Dexcom Share Cloud.
7. Displays the 3, 6, 12 and 24 hour trend information
8. Connects with the optional Apple Watch companion app
to show glucose trend on the Apple Watch
What the Dexcom Share2 app does not do:
38
Setting up the Dexcom Share2 App
1. Provide glucose notifications to the Sharer.
2.Let the Sharer know when the Follower is not receiving
glucose Information.
3. Work with Android smart devices
Tips:
1.Read the Dexcom G4 PLATINUM System User’s Guide
before using Dexcom Share.
2.Always confirm information with a blood glucose meter
before making treatment decisions.
3.Check the status screen after turning Share “On” on
the receiver with Share to make sure the system is
functioning properly.
Installing the Dexcom Share2 App
Step
Instruction
Step 1
Download the Dexcom Share2 app from
the online store. See your smart device
user manual for instructions.
Setting up the Dexcom Share2 App
39
Installing the Dexcom Share2 App
continued
Step
Instruction
Step 2
Launch the Dexcom Share2 app to begin
Sharing!
For the Apple Watch, once you download the Dexcom
Share2 App onto your iPhone, it will automatically be
installed and visible on your Apple Watch. If it does not
automatically install the Share2 app, open the Apple Watch
app on your iPhone. See the Apple Watch User Guide for
more details. You can move the placement of the app as
needed so it is more accessible. See your Apple Watch
User Guide for instructions.
40
Setting up the Dexcom Share2 App
Creating a Dexcom Share Account
Step
Instruction
Step 1
Please read the terms and conditions of the license
agreement. Press the “Accept” button to continue using
the Dexcom Share2 app. If you decline, you will not be able
to share.
Step 2
Either press the “Login” button if the Sharer already
has a Dexcom account or press “Sign Up” to set up a
new account.
Step 3
Press the “Tap to Edit” button to choose an existing photo
from the Sharer’s smart device. The photo will be visible on
the Follower’s display. Choosing a photo is optional.
Step 4
Enter the Sharer’s name and e-mail address. This e-mail
address is used to invite Followers.
Step 5
Enter a username and password. E-mail addresses cannot
be used as usernames.
Step 6
Re-enter your password for confirmation.
Setting up the Dexcom Share2 App
41
Pairing Receiver
Pairing connects your receiver with Share to your smart
device using Bluetooth. Once your receiver is paired to
your smart device, it can send glucose information and
notifications whenever Share is turned “On.” You can pair
the receiver at any time by pressing on the “Pair Receiver”
button located in the account tab. NOTE: Only one smart
device may be paired to a receiver at a time. If you need
to pair a different smart device at a later time (for example,
if you lose your smart device), please see Pairing a New
Smart Device in Chapter Three.
Step
Instruction
Step 1
Open the Dexcom Share2 app on your smart device.
Step 2
Go to the Account tab and press on the “Pair
Receiver” button.
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Setting up the Dexcom Share2 App
Pairing Receiver continued
Step
Instruction
Step 3
Enter the receiver serial
number found on the label
on the back of the receiver.
The serial number is two
letters followed by eight
digits. Press “Continue.”
Step 4
Turn on your receiver.
Step 5
Go to the receiver menu and select “Settings,” then
select “Share.”
Step 6
Turn Share “On.”
Step 7
Return to the Dexcom Share2 app and press “Start.”
Setting up the Dexcom Share2 App
43
Using Your Smart Device as a Secondary
Display
WI-Fi or
Cellular
WI-Fi or
Cellular
Sharer’s Receiver and Smart
Device with Share2 App
44
Follower’s Smart Device
with Follow App
Setting up the Dexcom Share2 App
You will not receive any CGM alerts or alarms on your
smart device. You will only receive CGM alerts and
alarms from your receiver.
Finally, know you do not have to be connected to the
Internet all the time to see your sensor glucose information
on your smart device.
Setting up the Dexcom Share2 App
45
Using Your Apple Watch as a Secondary
Display
With the Dexcom Share2 app you can also display your
sensor glucose information on the Apple Watch. In order
to use the Apple Watch, you need to have an iPhone that
is within range (approximately 15 feet) for the two devices
to ‘talk to each other’ and the Share2 app needs to be
turned on to view glucose trends. The Apple Watch uses
Bluetooth and Wi-Fi to connect to the iPhone in order to
display your sensor glucose information. On the Apple
Watch you can view your 3-hour trend graph, your current
sensor glucose reading and your trend arrow. If the Apple
Watch is not charged, rely on your iPhone or receiver.
Sharer’s receiver and
transmitter, iPhone and
Apple Watch
46
Setting up the Dexcom Share2 App
You will not receive CGM alerts or alarms on the
Apple Watch. You will only receive CGM alerts and alarms
from your Dexcom G4 PLATINUM Receiver.
When you first look at your Dexcom Share or Follow
CGM information on the Apple Watch, it will display the
previous sensor glucose reading and trend arrow from the
last time you looked at your watch. Within seconds, the
Setting up the Dexcom Share2 App
47
Apple Watch will update to the current sensor glucose
information. Make sure you allow the watch to update
before you use the CGM information as part of your
diabetes management.
Apple Health App and Dexcom Share2
App
The Apple Health app is available on your iPhone and iPod
touch. The Health app provides an easy-to-read dashboard
of your health and fitness data that can be found in one
place. The Dexcom Share2 app can share sensor glucose
information with the Apple Health app. If you allow your
Health app to access your Dexcom Share2 app, you can
get your sensor glucose information integrated with all your
other health and fitness data.
48
Setting up the Dexcom Share2 App
An important thing to note is your Health app will be
updated with your Dexcom Share2 sensor glucose
information every 3 hours. There is not an immediate
update of your Dexcom Share2 data into the Health app.
See your Apple User Guide to learn how to use Apple Health
app and allow it to access your Dexcom Share2 app.
Inviting Followers
Step
Instruction
Step 1
Press the Followers tab to invite a Follower.
Step 2
Enter the Follower’s nickname and e-mail address.
Re-Enter the Follower’s e-mail address to confirm the
correct address. The Follower will get a Follow Invitation
e-mail at this e-mail address. Make sure the Follower can
access this e-mail account from their smart device.
Press the “Next” button.
Setting up the Dexcom Share2 App
49
Inviting Followers continued
Step
Instruction
Step 3
Choose whether or not you want the Follower to see the
trend graph by pressing the on/off switch next to Allow
Trend Graph View.
Step 4
Choose whether or not the Follower will get low, urgent
low and high glucose notifications on their smart device.
Notifications are sent when the glucose level and time delay
conditions are met.
Step 5
Press the “Send Invitation” button to send a Follow
Invitation e-mail to the Follower. Once your invitation
is sent, the Sharer cannot adjust the Follower’s
recommended settings.
Step 6
To add more Followers, press the Followers tab on the
bottom of the Dexcom Share2 app screen. Then press
“Invite Followers” button. You may invite a total of five
(5) Followers per Dexcom Share account. When finished
adding Followers, press the “Done” button.
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Setting up the Dexcom Share2 App
CHAPTER THREE
Using the
Dexcom Share2 App
Using the Dexcom Share2 App
51
Dexcom Share Status
The Sharer can refer to the status tab to check the
status of Dexcom Share. The status screen consists of
a status bar, GlucoMonster character, and Status tab.
All indicate whether the system is functioning correctly
or not. You should check the Status tab after turning on
Share on your receiver to make sure that the system is
functioning properly.
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Using the Dexcom Share2 App
GlucoMonster
Status bar
Status tab
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53
Status Tab
The following table explains the two possible states of the
Status tab:
Status Tab
Description
The status tab is green
and displays a Check
mark icon when Dexcom
Share is sending glucose
information.
The status tab is red and
displays an X icon when
Dexcom Share is not
working. The Sharer should
refer to the status bar when
the system is not working.
When a device or connection is not working, Dexcom
Share will not work. The Sharer will not be able to send
their glucose levels to their Follower.
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Using the Dexcom Share2 App
Troubleshooting Status Issues
The status bar is a useful tool for troubleshooting. It can
help identify where a problem is occurring when Dexcom
Share is not working. The following table provides
troubleshooting tips for the following status bar displays.
The status bar can indicate a component that is causing
Dexcom Share to not work.
NOTE: Whether or not Dexcom Share is working and the
Followers are receiving glucose notifications, you must
always refer to your receiver for your glucose readings
and alerts.
Status Bar
Status
Description
Troubleshooting
This status
bar means all
connections are
working.
Not applicable
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55
Troubleshooting Status Issues continued
Status Bar
56
Status
Description
Troubleshooting
This status bar
means there is an
issue with:
• The Sharer’s
CGM data
• The receiver with
Share
The Sharer should
make sure:
• There is a glucose
reading on the
receiver
• Transmitter is in
range of the receiver
The Sharer should
allow up to 10
minutes for their
status tab to turn
green. If the Sharer
continues to see
this status, the
Sharer should select
“Shutdown” on the
receiver and then
turn it back on.
Using the Dexcom Share2 App
Troubleshooting Status Issues continued
Status Bar
Status
Description
Troubleshooting
This status bar
means there is an
issue with:
• The receiver with
Share
The Sharer should
make sure:
• Receiver is on
• Share is turned
“On” in the
receiver Settings
• The receiver and
smart device are
within 15 ft of
each other. It is
recommended
they are kept as
close together as
possible
• The receiver is
paired
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57
Troubleshooting Status Issues continued
Status Bar
58
Status
Description
Troubleshooting
This status bar
means there is an
issue with:
• The Bluetooth
connection
between the
Sharer’s receiver
and smart device
The Sharer should
make sure:
• Bluetooth is turned
“On” on the smart
device
Using the Dexcom Share2 App
Troubleshooting Status Issues continued
Status Bar
Status
Description
Troubleshooting
This status bar
means there is an
issue with:
• The Sharer’s
Internet
connection
The Sharer should
make sure:
• Their Wi-Fi or
cellular connection
is ON
• They are in an area
that has cellular
reception
• They are not on a
voice call
• They can access
the web via a
browser
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59
Troubleshooting Status Issues continued
Status Bar
60
Status
Description
Troubleshooting
This status bar
means there is
either an issue with:
• The Dexcom
Share Cloud
OR
• The Sharer’s
Internet
connection
There is a problem in
Internet transmission
and Share is not
working.
• The Sharer should
check later or
follow up with
their Internet
connectivity
provider
Using the Dexcom Share2 App
Troubleshooting Status Issues continued
Status Bar
Status
Description
Troubleshooting
This status bar
means there is an
issue with:
• The Sharer’s
smart device
The Sharer should
make sure:
• Airplane Mode is
“Off” on the smart
device
• Bluetooth is turned
“On” on the smart
device
• The smart device
has an Internet
connection
GlucoMonster
The GlucoMonster is a cartoon character that displays
the status of Dexcom Share. The status of the system
is reflected by the GlucoMonster’s mood. The next table
Using the Dexcom Share2 App
61
explains the GlucoMonster’s two moods:
GlucoMonster
Description
The GlucoMonster will smile and hold up a sign
with a Check mark on it if Dexcom Share is
working.
The GlucoMonster will frown and hold up a sign
with an X on it if Dexcom Share is not working.
The Sharer can refer to the status bar to find
where the system is not working. Press on the
GlucoMonster for additional information.
Follower List
The Followers tab allows the Sharer to manage their
Followers. The Sharer can either invite a new Follower, edit
the nickname, e-mail address and Trend Graph visibility of
a current Follower, or enable the “Not Share data” feature
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Using the Dexcom Share2 App
with a current Follower. The following table explains the
different icons and statuses that can be displayed in the
Follower Dashboard:
Icon/Status Definition
Follower is set to receive notifications from their
Sharer.
Follower is able to view their Sharer’s trend graph.
Removed by
Follower
Follower removed the Sharer from the Dexcom
Follow app. The Follower will not receive any of the
Sharer’s glucose information, notifications or trend
graph updates. The Sharer can remove the Follower
from their list by pressing on the “Remove” button,
found in the Follower’s notification settings.
Invitation
Expired
Follower did not accept their Sharer’s Follow
Invitation e-mail within 7 days. The Sharer can invite
their Follower again by pressing on the + icon in the
top right corner of the screen.
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63
Follower List continued
Icon/Status Definition
Active
Follower accepted the Follow Invitation e-mail and
now can receive the Sharer’s glucose information.
Invited
Follower has been sent a Follow Invitation e-mail but
has not accepted it yet.
Not Sharing
Sharer temporarily stopped sharing with Follower.
Follower will not receive any of the Sharer’s glucose
information, notifications, or trend graph updates.
Inviting Followers
See the Inviting Followers section in Chapter Two.
Editing Followers
The Sharer can edit a current Follower’s nickname and
e-mail address by pressing on the Follower. The Sharer
can also decide if the Follower can see the Sharer’s trend
graph. NOTE: The Sharer cannot change any Follower
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Using the Dexcom Share2 App
notification settings after the Follow Invitation e-mail is sent
to the Follower.
Stop Sharing with Followers
The Sharer can press the “Stop Sharing” button, located
below the Follower’s notification settings, to temporarily
suspend glucose information and notifications from being
sent to the Follower. Sharing is suspended until the Sharer
presses the “Start Sharing” button.
For reasons of safety and intended use, the Follower
will receive a message notifying them that their Sharer’s
data has been set to Not Sharing. The dashboard in the
Follower’s app will also notify the Follower when the Sharer
has decided to stop sharing glucose information.
Removing Followers
The Sharer can remove a Follower by selecting a Follower
and then pressing the “Remove Follower” button. The
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65
Follower will no longer receive glucose information or
notifications and will be removed from the Follower list.
Account Tab
The Account tab allows the Sharer to edit username and
e-mail address. You can also pair your receiver with Share
using Bluetooth.
Pairing a New Smart Device
Only one smart device can be paired to one receiver with
Share at a time. To pair to a different smart device, such as
when the Sharer purchases a new smart device, follow the
following directions:
Step
Instruction
Step 1
Select Share in the Settings menu on the receiver with
Share.
Step 2
Turn Share “On,” if it is not already “On.”
Step 3
Select “Forget Device.”
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Using the Dexcom Share2 App
Step
Instruction
Step 4
Select “OK” to forget previous smart device. This action will
turn Share “Off.”
Step 5
Turn Share back “On.” This action readies the receiver with
Share for pairing to a new device.
Step 6
Finish pairing your receiver with your new smart device by
opening up the Dexcom Share2 app on your new device
and pressing the Pair Receiver button in the Account tab.
Replacing Receiver
If it becomes necessary to replace your receiver with
Share, follow these directions after receiving the new
receiver with Share:
Step
Instruction
Step 1
Go into the Bluetooth settings on the Sharer’s smart device.
Step 2
Select the device named DEXCOMRX.
Step 3
Press “Forget this Device” to remove the original receiver
from the list of Bluetooth devices.
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67
Step
Instruction
Step 4
Reopen the Dexcom Share2 app and, in the Account tab,
press the “Pair Receiver” button to proceed to the pairing
wizard.
The More Tab
The More tab in the lower right corner of the Dexcom
Share2 app provides extra information on Dexcom
Share and the Dexcom Share2 app, such as the Safety
Statement, Privacy Practices information, the System
Overview, Customer Support and the Instructions for
Use. The More tab also provides a link to Dexcom Share
Frequently Asked Questions (FAQs) on the Dexcom
website. The Sharer can also choose to e-mail a
friend about Dexcom Share by pressing on the “Tell a
Friend” button.
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Using the Dexcom Share2 App
CHAPTER FOUR
Using the
Dexcom Follow App
Using the Dexcom Follow App
69
Dexcom Follow App Description
What the Dexcom Follow app does:
1. Allows you, the Follower to view the Sharer’s glucose
information and to receive notifications.
2. Allows you, the Follower to view the Sharer’s trend
graph, if the Sharer grants permission.
What the Follower app does not do:
1. Provide treatment advice.
2. Interact with the Dexcom G4 PLATINUM Receiver
with Share.
Receiving Dexcom Follow Invitation
E-mail
The Sharer must first send a Follow Invitation e-mail to the
Follower from the Sharer’s Dexcom Share2 app. Once the
Follower receives the Follow Invitation e-mail, please follow
these steps on the Follower’s smart device:
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Using the Dexcom Follow App
Step
Instruction
Step 1
Open the Follow Invitation e-mail on the Follower’s smart
device.
Step 2
Press the “Download App” button. The online store
will automatically open and show the Dexcom Follow
app description.
Step 3
Press the “Install App” button.
Step 4
Then go back to the Follow Invitation e-mail and press the
“Start Following” button.
Step 5
Please read the terms and conditions of the license
agreement. Press the “Accept” button to continue using
the Dexcom Follow app. If you decline, you will not be able
to follow your Sharer.
Step 6
In the Dexcom Follow app, press the “Accept” button to
accept the Follow Invitation e-mail. The Follow Invitation
e-mail expires after seven days.
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71
iPhone icon
Watch icon
Android Follow
icon
Once you have downloaded the Follow App to your smart
device, you will see it on your home screen along with your
other apps. Tap on the Follow App to see your Sharer’s
sensor glucose readings.
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Using the Dexcom Follow App
For the Apple Watch, once you download the Dexcom
Follow App onto your iPhone, it will automatically be
installed and visible on your Apple Watch. You can
move the placement of the app as needed so it is
more accessible. See your Apple Watch User Guide for
instructions.
In order to receive your Sharer’s sensor glucose information
through your Apple Watch, make sure it is charged. If your
Apple Watch is not charged, rely on your iPhone to receive
your Sharer’s sensor glucose information.
Types of Glucose Notifications
A glucose notification is a visual message saying “Glucose
notification from [Sharer’s name]” that appears on the
screen of the Follower’s smart device or Apple Watch. The
notification may also include a sound, depending on the
settings on smart device or Apple Watch. The following
table describes the different causes of notifications the
Follower can choose to receive from their Sharer.
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73
Notification
Cause
Definition
Low
Notification
Sharer’s sensor glucose reading was at or
below the Follower’s set glucose reading for
the low notification. Follower will be sent a
notification once the delay setting is met.
Urgent Low
Notification
Sharer’s sensor glucose reading was at or
below the Follower’s set glucose reading for
the urgent low notification. A notification is
immediately sent to the Follower. There is no
delay setting.
High
Notification
Sharer’s sensor glucose reading was at or
above the Follower’s set glucose reading for
the high notification. Follower will be sent a
notification once the delay setting is met.
Changing Glucose Notifications
The Follower can choose when low, urgent low, and
high notifications are sent. Initially, the Sharer sends
recommended notification settings with the Follow
Invitation e-mail. The notifications of the Sharer’s glucose
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Using the Dexcom Follow App
information are initially based on these settings. However,
the Follower may change these notification settings:
1. Glucose level - Glucose reading that initiates a
notification to the Follower’ssmart device.
2. Delay - Time delay between when a glucose reading
condition is met and when the Follower’s smart device
or Apple Watch is sent a notification if the glucose
reading condition continues to be met.
3. Sounds - The sounds the Follower’s smart device or
Apple Watch makes when receiving notifications.
4. Repeat - Repeats the notifications after a chosen
period of time if the glucose reading conditions have
not improved. This option is not available for urgent
low notifications, which automatically repeat every
30 minutes.
If using the Apple Watch, notifications may appear on the
watch with sound and haptic feedback (gentle tap on the
wrist). The strength of the haptic feedback can be adjusted
Using the Dexcom Follow App
75
to desired level. In addition, if you put your hand over the
Apple Watch, the notification will go silent. See the Apple
Watch user guide for more information.
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Using the Dexcom Follow App
The Follower can edit the Follower’s notification settings
by following these steps:
Step
Instruction
Step 1
Press on the Sharer’s profile in the Follow Dashboard. Next,
press on the settings icon in the top right corner.
Step 2
Slide the on/off switch to activate the notification.
Step 3
To change the glucose reading that triggers a notification,
select the box with the number in it.
Step 4
Choose whether or not a notification has a delay. To
change the delay, select the box with the number in it.
Step 5
Choose whether or not to repeat low and high notifications.
Type of Status Change Notifications
There are three status changes that cause notifications.
The status change notifications notify the Follower of
changes to the Sharer’s sharing status:
1. Not Sharing - Sharer decides to temporarily
stop sharing.
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77
2. R
emoved by Sharer - Sharer permanently removes
Follower from Sharer’s follower list.
Follower from Sharer’s follower list.
3. No More Data – This notification is sent whenever active
glucose sharing is interrupted for any reason, other
than the Sharer turning Share “Off” on the receiver. This
notification may include events such as receiver glucose
data gaps, receiver power down, or Sharer connectivity
issues, including loss of Internet connection. The
Follower should contact the Sharer for more information
about the data interruption.
Reviewing Glucose Notifications
On your Smart Device
As a Follower, you will receive your Sharer’s glucose
notifications based on your notification settings you set for
each Sharer. The Follower will receive a glucose notification
similar to how a text is received (see screenshots below).
Swipe to unlock your smart device to see your Sharer’s
glucose sensor reading, trend arrow and/or trend graph.
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Using the Dexcom Follow App
On the Apple Watch:
As a Follower, you will receive your Sharer’s glucose
notifications based on your notification settings you set
for each Sharer. The Follower will receive a glucose
notification and can tap to see more information of what
the glucose notification is and tap again to see your
Sharer’s glucose sensor reading, trend arrow and/or trend
graph.
Using the Dexcom Follow App
79
“Sleep
Screen” when
hand is down.
Notification
vibrates and hand
is lifted (short
look notification)*,
Initial Glucose
Notification Screen
and Sharer’s name.
Hold hand still and
screen will switch
to the “long look
notification”
Long look glucose
notification screen
and details. Tap
on Trend graph to
see your Sharer’s
detailed sensor
glucose
Current trend
graph, sensor
glucose reading
and trend arrow
of Sharer.
information.
* If hand is in motion, the short look notification screen will be seen first.
For the Apple Watch, an important reminder is your iPhone
is always the primary display device for Dexcom Follow
glucose notifications. If the iPhone is unlocked and in use,
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Using the Dexcom Follow App
the Follow glucose notifications will go to the iPhone only.
If you iPhone is locked and not in use, the Dexcom Follow
glucose notifications will go to the Apple Watch if it is being
worn.
On a Android Smart Device:
As a Follower, you will receive your Sharer’s glucose
notifications based on your notification settings you set for
each Sharer. The Follower will receive a glucose notification
similar to how a text is received (see screenshots below).
Swipe to unlock your smart device to see your Sharer’s
glucose sensor reading, trend arrow and/or trend graph.
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81
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Using the Dexcom Follow App
Follow Dashboard
The Follow Dashboard allows the Follower to view their
Sharer’s glucose information and trend arrow. The Sharer’s
picture and trend graph are also available if the Sharer
enabled sharing of this information.
Dashboard screen on Smart Device:
Dashboard Screen on Apple Watch
does not display the picture of the
Sharer:
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83
Sharer Statuses
There are instances when a Sharer’s glucose information
will not be available to their Follower. The Follow Dashboard
will display the status of the Sharer.
Sharer Status
Description
Removed by
Sharer
Follower was removed from the Sharer’s
follower list. They will not receive any of the
Sharer’s glucose information, notifications, or
trend graph updates.
Active
Sharer is using the Dexcom Share System.
The Follower can receive the Sharer’s glucose
information, notifications and trend graph
updates (if granted permission by the Sharer).
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Using the Dexcom Follow App
Active - NO DATA
Sharer is using the Dexcom Share System
but there is something preventing glucose
information, notifications and trend graph
updates from reaching the Follower. This may
indicate a problem with the Dexcom Share
System, which includes your connection to the
Internet. The message, NO DATA, will appear in
the Sharer’s profile.
Disconnected
Sharer turned the Dexcom Share feature
off. The Follower will not receive glucose
information, notifications or trend graph
updates.
Not Sharing
Sharer temporarily stopped sharing with the
Follower. The Follower will not receive any of
their Sharer’s glucose information, notifications
or trend graph updates. Sharer can choose to
start sharing again at any time.
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85
Sharer Trend Graph
The Follower can access their Sharer’s trend graph and
notification settings by pressing on their Sharer’s profile
on the Follow Dashboard. The Follower can only view the
Sharer’s trend graph if granted access to it by the Sharer.
The following diagram and table explain the trend graph on
your smart device and its components.
The Follower can view the Sharer’s glucose trend graph
over a 3, 6, 12 and 24 hour time period.
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Using the Dexcom Follow App
Home
Icon
Sharer’s
Name
Notification
Settings
Time Since Last
Glucose Value
Time Duration
Setting of 3, 6,
12 or 24 hours
Trend Graph
Sharer’s Glucose
Reading and
Trend Arrow
Glucose Range
(between high
and low alerts)
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87
To get back to the Dashboard Screen, tap on the Home
icon in the upper left corner of the screen.
The following diagram and table explain the trend graph on
the Apple Watch and its components.
For the Apple Watch, the Follower will only show the
3-hour trend graph.
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Using the Dexcom Follow App
A Follower can follow up to 5 Dexcom Sharer’s sensor
glucose information. If the Follower follows more than one
Sharer, the Follower’s screen will look like below for the iOS
or Android smart devices and Apple Watch (Dashboard
Screen):
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89
Tap on the arrow on the right on the iPhone or the name
on the Apple Watch of the Sharer’s information you want
to view their trend graph and more detailed sensor glucose
information. Scroll down to view all 5 Followers. To get
back to the Dashboard Screen, swipe back (left to right).
You can have different settings for each Follower, but your
ability to view the Sharer’s trend graph or only their sensor
glucose value and trend arrow is a setting defined by the
Sharer.
Trend Graph Components
Trend Graph
Component
Description
Time Duration
Setting
Allows the Follower to choose the time duration
of the Sharer’s trend graph. The Follower can
change the time duration by pressing on the
“3HR,” ”6HR,” “12HR,” or “24HR” buttons.
Trend Graph
Displays the pattern of the Sharer’s glucose
information.
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Using the Dexcom Follow App
Trend Graph Components continued
Notification
Settings
Allows the Follower to access their Sharer’s
notification settings.
Glucose Target
Range (between
thresholds)
Displays the low and high notification glucose
levels the Follower set for their Sharer.
Glucose Range
(between high and
low alerts)
Displays the low and high notification glucose
levels the Follower set for their Sharer.
High Alert
Sharer’s chosen glucose level that when sensor
glucose readings are at or above this level, it will
alert the Sharer that their glucose is high.
Low Alert
Sharer’s chosen glucose level that when the
sensor glucose readings are at or below this
level, it will alert the Sharer that their glucose is
low.
Sensor Glucose
Reading
Glucose readings plotted on the trend graph
once every 5 minutes.
Trend Arrow (Rate
of Change Arrow)
Arrows that designate the speed and direction
of sensor glucose change.
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91
Additional Screen Views with the Apple
Watch
For the Apple Watch, the Follower can also get an
“at-a-glance” view of their Sharer’s sensor glucose value
and rate of change arrow.
When the
Follower’s arm
is raised, the
“Sleep Screen”
switches to
the clock view
initially.
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Using the Dexcom Follow App
Swipe up to get to the “At-a Glance”
view of your 1-5 Sharers (this graphic
shows 2 Sharers). Note, you may
need to swipe left to find the Dexcom
“At-a Glance” screen.
Finding Out More
The Follower can find out more about Dexcom Share and
the Dexcom Follow app by pressing the information icon,
, on the top-left corner of the Follow Dashboard screen.
The Follower can access the Safety Statement, Privacy
Practices information, the Product Tour, Instructions for
Use, Customer Support and Frequently Asked Questions
(FAQs). Also, the Follower can e-mail a friend about
Dexcom Share by pressing the “Tell a Friend” button.
Using the Dexcom Follow App
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94
Using the Dexcom Follow App
CHAPTER FIVE
Troubleshooting, Warranty
and Customer Support
Troubleshooting, Warranty and Customer Support
95
Dexcom Share2 App Troubleshooting
Troubleshooting GlucoMonster Status - See the
Troubleshooting Status Issues section in Chapter Three.
Forgot Username - Follow these steps if you forgot
your username.
Step
Instruction
Step 1
Press the Forgot Username link in the login screen.
Step 2
Enter the Sharer’s e-mail address that was used to
setup their Dexcom account. An e-mail containing their
username(s) will be sent to this e-mail address.
Step 3
Once the e-mail is received, open it on the same smart
device that has the Dexcom Share2 app. The e-mail will
show the username(s) linked to the e-mail address. Press
on the username to log in.
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Troubleshooting, Warranty and Customer Support
Forgot Password - Follow these steps if you forgot
your password.
Step
Instruction
Step 1
Press the Forgot Password link in the Login screen.
Step 2
Enter the Sharer’s username and press the “Submit”
button. An e-mail containing the password will be sent to
the e-mail address used to set up their Dexcom account.
Step 3
Once the e-mail is received, open it on the same smart
device that has the Dexcom Share2 app. Press the “Reset
Password” button.
Do I have a Dexcom account?
In the Dexcom Share2 app, press the Forgot Username
link on the login screen. Provide your e-mail address. If
you have a Dexcom Store or Dexcom Share account, you
will receive an e-mail that contains your username at the
provided e-mail.
Troubleshooting, Warranty and Customer Support
97
Receiver Troubleshooting
Why doesn’t my receiver’s trend screen show a
Bluetooth icon?
- The receiver with Share is unable to communicate with
the Dexcom Share2 app on the Sharer’s smart device.
- Make sure Share is “On” in the receiver Settings.
- Make sure the receiver with Share and the Sharer’s smart
device are within 15 ft of each other.
- On the Sharer’s smart device, open the Dexcom Share2
app.
- Make sure the receiver with Share is paired to the
Sharer’s smart device, by following the directions in
Chapter Two, Pairing Receiver.
I tried to re-pair my smart device with the receiver.
Why can’t my Dexcom Share2 app find my receiver?
- Make sure your receiver with Share is powered on, and
Share is turned “On” in the Settings.
- Make sure the Bluetooth icon on the trend screen is
98
Troubleshooting, Warranty and Customer Support
blinking. If it is not blinking, go to Share settings on the
receiver and select “Forget Device”.
- On your smart device, make sure Bluetooth is on.
- On your smart device, delete any DEXCOMRX devices in
your Bluetooth devices list.
- Make sure you correctly entered your receiver serial
number (see Installing the Dexcom Share2 App).
Why is my receiver’s Bluetooth icon blinking?
- Your receiver is trying to pair with your smart device. It will
continue trying until it times out or until you successfully
pair the receiver.
I was sharing data but I lost my Bluetooth
connection. How can I reconnect?
- Your Bluetooth connection may be lost due to a
disturbance in communication between your receiver
and your smart device. Try to reconnect by opening the
Dexcom Share2 app and checking the Status screen. If
the status is not yet green, ensure the phone and receiver
Troubleshooting, Warranty and Customer Support
99
are in range, tap the GlucoMonster and follow any help
instructions on the app, then wait up to 5 minutes for the
GlucoMonster status to turn green. If you are unable to
reconnect, call Customer Support at 1.877.339.2664 24
hours a day/7 days a week.
If I am replacing the receiver, do I have to set up my
Followers again?
- You do not have to set up your Followers again if you
replace your receiver.
- You do have to pair the new receiver with your smart
device. Select “Pair Receiver” in the Account tab.
If I am replacing my smart device, what do I do?
- You will need to install the Dexcom Share2 app on your
smart device and follow the setup wizard. Go to Share
settings on the receiver and select “Forget Device.” Then
open the Dexcom Share2 app, log in using your account
you already created and follow the instructions to pair to
your new receiver. The Dexcom Share2 app on your new
100
Troubleshooting, Warranty and Customer Support
smart device will recover your Follower information from
the smart device you are replacing.
Apple Watch Troubleshooting
How do I pair my Apple Watch and iPhone?
- Pairing is done through the Apple Watch App. See your
Apple Watch user guide for details on how to pair your
devices.
Why is my iPhone displaying a glucose reading but my
Apple Watch is not?
- Check to see if your iPhone and Apple Watch are within
range to receive signal.
- Make sure your Apple Watch battery is charged.
- Make sure Bluetooth and Wifi are enabled on both the
iPhone and Apple Watch
Why is my iPhone and Apple Watch displaying two
different glucose readings?
Troubleshooting, Warranty and Customer Support
101
- Sometimes here can be a brief delay in displaying the
current glucose reading between smart devices.
Sharing Checklist
Follow these requirements to share:
1. Make sure your smart device is compatible
with the Dexcom Share2 app. To see a list of
supported smart devices and Apple Operating
System (iOS) versions, go to the following link:
http://www.dexcom.com/share2-compatibility
2. The Dexcom Share2 app is open or running in
the background.
3. Sharer’s smart device has an active Internet connection,
either Wi-Fi, 3G, 4G, or LTE. The Sharer can check to
see if the Internet connection is working by trying to
open a web page on the Sharer’s smart device.
4. Sharer’s smart device has Airplane Mode turned off.
5. Sharer’s smart device sound is on in order to hear
notifications.
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Troubleshooting, Warranty and Customer Support
6.
7.
8.
9.
Sharer’s smart device is sufficiently charged or charging.
Sharer’s smart device is within 15 feet of the receiver.
Sharer’s smart device has 35MB of available memory.
Refer to the smart device user manual for further
instructions.
Tips:
1. Read the Dexcom G4 PLATINUM System User’s Guide
before using Dexcom Share.
2. Always confirm information with a blood glucose meter
before you make treatment decisions.
3. Do not disable alerts on your receiver when using
Dexcom Share.
Dexcom Follow App Troubleshooting
When the Dexcom Follow app is not working, the
Dashboard screen will notify the Follower. The following
table explains the different statuses of the Dexcom Follow
app and provides troubleshooting tips for each status.
Troubleshooting, Warranty and Customer Support
103
Follower System
Status Screen
104
Description
Troubleshooting Tip
Follower’s
smart device or
Applw Watch
does not have
an Internet
connection.
Make sure the Follower’s
smart device has Wi-Fi,
3G, 4G, or LTE Internet
connection. The Follower
can check to see if the
Internet connection is
working by trying to open a
web page on the Follower’s
smart device.
Troubleshooting, Warranty and Customer Support
Dexcom Follow App Troubleshooting
continued
Follower System
Status Screen
Description
Troubleshooting Tip
Dexcom Share
Cloud is not
working.
Dexcom Share Cloud is
temporarily not working.
Follower will not be able to
receive notifications from
the Sharer. The Follower
should remind the Sharer
to always refer to the
Dexcom G4 PLATINUM
Receiver with Share first for
CGM information.
Follower Questions
Why is the Dexcom Follow app indicating that I don’t
have an Internet connection?
- Because you do not have a Wi-Fi connection and do not
Troubleshooting, Warranty and Customer Support
105
have cellular connectivity. Connect to a Wi-Fi network or
move into an area that has cellular data service.
Why is the Dexcom Follow app indicating that I have
push notifications disabled?
- You have disabled the ability for Dexcom Share to send
you notifications. Go to your Notification Settings on your
smart device, select the Dexcom Follow app in the list,
turn notification center on and set the alert style to either
Banners or Alerts. Set the sounds to on and set view in
lock screen to on.
Why is the Dexcom Follow app indicating that the
Dexcom Share System is down?
- The Dexcom Share Cloud is temporarily down. We
are working on restoring it and it should be up shortly.
Continue using your CGM system normally and check
back with Dexcom Share later.
My Sharer went low (or high) and I did not receive a
notification. Why?
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Troubleshooting, Warranty and Customer Support
- Ensure your low, urgent low or high notifications are
turned on.
- Check the delay setting for the notifications. If the delay
is a value other than 0, your Sharer must be below (or
above) the threshold for that amount of time before a
notification is sent.
How do I pair my Apple Watch and iPhone?
- Pairing is done through the Apple Watch App. See your
Apple Watch user guide for details on how to pair your
devices.
Why is my iPhone displaying a glucose reading but my
Apple Watch is not?
- Check to see if your iPhone and Apple Watch are within
range to receive signal.
- Make sure your Apple Watch battery is charged.
- If your iPhone is unlocked and in active use, the Apple
Watch will not display the sensor glucode information.
Why is my iPhone and Apple Watch displaying two
Troubleshooting, Warranty and Customer Support
107
different glucose readings?
- Sometimes here can be a brief delay in displaying the
current glucose reading between smart devices.
- Rely on your receiver first and then the iPhone if the
sensor glucose readings do not match or your smart
device and Apple Watch.
Why did I not get a low (or high) glucose notification
when my Sharer went low (or high)?
- If you are talking on the iPhone, you will get your Sharer’s
glucose notifications similar to a text and it may not give
an audible alert.
- If your iPhone is not within transmission range of your
Apple Watch, you will not get a glucose notification on the
Watch.
- If the Apple Watch is on its charger, it will not alert.
Following Checklist
Follow these requirements to ensure a successful Dexcom
Follow app setup.
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Troubleshooting, Warranty and Customer Support
1. Make sure your smart device or Apple Watch is
compatible with the Dexcom Follow app. To see a
list of supported smart device and or Apple Watch
models and Apple Operating System (iOS) and Android
Operating System (OS) versions, go to the following
link: http://www.dexcom.com/share2-compatibility.
2. Follower’s smart device or Apple Watch has Airplane
Mode turned off.
3. Follower’s smart device or Apple Watch is not in Do
Not Disturb.
4. Follower’s smart device or Apple Watch sound is on if
you would like to hear notifications.
5. Follower’s smart device or Apple Watch is sufficiently
charged or charging.
6. Follower’s smart device has 35MB of available memory.
7. Refer to the smart device or Apple Watch user manual
for further instruction.
8. Make sure you do not disable your Dexcom Follow
app notifications in the smart device or Apple Watch
Troubleshooting, Warranty and Customer Support
109
notifications center.
9.If using an Apple Watch, make sure it is an Apple
Watch 1st Generation or later with iOS 8 or newer
operating system.
10.If using an Apple watch, make sure Bluetooth is turned
ON.
Tips:
1. Read the Dexcom G4 PLATINUM System User’s Guide
before using Dexcom Share.
2.Always confirm information with a blood glucose meter
before you make treatment decisions.
NOTE: The Dexcom Share Frequently Asked Questions
(FAQs) are updated regularly. Please see the following link
for the latest FAQs: http://www.dexcom.com/share2-faq.
Warranty Information
DEXCOM SHARE2 APP AND DEXCOM FOLLOW APP
AS PART OF DEXCOM SHARE, DEXCOM MAKES
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Troubleshooting, Warranty and Customer Support
AVAILABLE TWO DEXCOM SHARE APPS, THE DEXCOM
SHARE2 APP AND THE DEXCOM FOLLOW APP
(THE “SHARE APPS”). THE SHARE APPS ARE MADE
AVAILABLE FOR AUTHORIZED USE ACCORDING TO
THE TERMS OF THE END USER LICENSE AGREEMENT
AVAILABLE AT WWW.DEXCOM.COM/share2-eula.
NO OTHER TERMS APPLY, AND AS DESCRIBED IN THAT
END USER LICENSE AGREEMENT, THE SHARE APPS
ARE PROVIDED “AS-IS” AND WITHOUT WARRANTIES
EXCEPT TO THE EXTENT REQUIRED BY LAW
OTHERWISE.
NO MEDICAL ADVICE
WARNING: DEXCOM SHARE DOES NOT PROVIDE ANY
MEDICAL ADVICE AND MAY NOT BE RELIED UPON
FOR THAT PURPOSE. DO NOT MAKE FUNDAMENTAL
CHANGES IN YOUR TREATMENT PROGRAM WITHOUT
TALKING TO YOUR HEALTHCARE PROFESSIONALS.
Troubleshooting, Warranty and Customer Support
111
Contact Customer Support
Toll-free phone number
available 24 hours/7 days a
week.
1.877.339.2664
E-mail
sharetechsupport@
dexcom.com
112
Troubleshooting, Warranty and Customer Support
CHAPTER SIX
Technical Information
Technical Information
113
Technical Information
Recommended Separation Distances Between
Portable and Mobile RF Communications Equipment
and the Dexcom G4 PLATINUM Receiver with Share
The receiver with Share is intended for use in an
electromagnetic environment in which radiated RF
disturbances are controlled. The customer or the user of
the receiver with Share can help prevent electromagnetic
interference by maintaining a minimum distance
between portable and mobile RF communications
equipment (transmitters) and the receiver with Share as
recommended in the Dexcom G4 PLATINUM System
User’s Guide, according to the maximum output power
of the communications equipment. Portable and mobile
RF equipment include: baby monitors, Bluetooth wireless
headsets, wireless routers, microwave ovens, laptops with
internal Wi-Fi adapters, GSM cell phones, RFID scanners
and hand-held security metal detector often used by
security screeners.
114
Technical Information
Radio Frequency (RF) Communication Specifications
•Receiver with Share to smart device Wireless Link
oProtocol: Bluetooth Low Energy (BLE, or
Bluetooth v4.0);
o Operating Distance: up to 15 feet (4.5 meters)
o Output Power: 0dBm
oFrequency: 2.4 GHz Industrial, Scientific, and Medical
(ISM) band
o Modulation: Gaussian frequency-shift keying
•Sharer smart device to Dexcom Share Cloud:
oRF Operating Frequencies: Wi-Fi (802.11n) or cellular
Internet connection
•Dexcom Share Cloud to Dexcom Follower smart device:
oRF Operating Frequencies Wi-Fi (802.11n) or cellular
Internet connection
Wireless Technology Requirements for Sharers
Sharer must install the Dexcom Share2 app on a
compatible iPhone 4S (or later model), Pad 3 (or later
Technical Information
115
model) or iPod touch 5th Generation (or later model) or i
which contains a BLE (Bluetooth 4.0) Radio, and have a
working Internet connection through a Wi-Fi or cellular data
network.
Wireless Technology Requirements for Followers
Followers must install the Dexcom Follow app on a
compatible iPhone 4 (or later model), iPad 2 (or later
model) or iPod touch 5th Generation (or later model) or
Android smart devices (version 4.4.4 or later) and have a
working Internet connection through a Wi-Fi or cellular data
network.
Quality of Service
For the Dexcom Share to operate, the Dexcom G4
PLATINUM Receiver with Share must have Share turned
“On” in the Settings.
The Dexcom G4 PLATINUM Receiver with Share
communicates with the Sharer smart device using a
116
Technical Information
BLE link. BLE technology uses what is called “adaptive
frequency hopping” as the method for co-existence with
other wireless devices sharing the 2.4 GHz Industrial,
Scientific, and Medical (ISM) band.
A valid Internet connection is required for both the Sharer’s
and Follower’ssmart device. Adherence to the following
guidelines will result in a consistent and reliable quality of
service (QoS):
•Ensure the Sharer’s smart device has a working
Internet connection via Wi-Fi or cellular network
•Ensure the Follower’s smart device has a working
Internet connection via Wi-Fi or cellular network
•Ensure the Sharer’s smart device is within 15 feet of
the Dexcom G4 PLATINUM Receiver with Share
The risks associated with QoS are mitigated because the
data is requested from the Dexcom CGM Receiver every
five minutes. In addition, as noted in the User Manual,
the Dexcom Share System is a secondary notification
Technical Information
117
feature and is not intended for the replacement of the
real-time continuous monitoring function of the Dexcom G4
PLATINUM System.
Data Security
The Dexcom G4 PLATINUM Receiver with Share is
designed to accept Bluetooth pairing requests for
connection only from authorized users of ismart devices
that are using the Dexcom Share2 app. Data security and
confidentiality are ensured by using an encrypted Bluetooth
low energy communication link and an authentication
pairing process that prevents unauthorized users from
connecting to or eavesdropping on the Dexcom G4
PLATINUM Receiver with Share. During pairing, users are
required to enter the serial number of the receiver. Be sure
to safeguard the serial number of your receiver to prevent
unauthorized users from pairing to your receiver. Cyclic
redundancy checks are used in the error checking process
to prevent the system from using corrupted data.
118
Technical Information
The Dexcom Share Cloud ensures data security through
several redundant means. It is designed to only accept
data from authorized Dexcom applications and allows
data to be read only by authorized Followers using the
Dexcom Follow app. All data are encrypted using secure
HTTPS communication channels and the Cloud is
authenticated with certificates. Data integrity is ensured
by using cyclic redundancy checks in the error checking
process to prevent the system from using corrupted data.
Data confidentiality is ensured by encrypting all personally
identifiable information in transit and when stored.
Data security has the potential to be compromised
when connecting to the Internet through unknown Wi-Fi
networks. Connect to secure networks if available. Always
exercise caution when using unknown Wi-Fi networks, and,
if unsure, turn off Wi-Fi and use a cellular data connection.
Technical Information
119
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120
Technical Information
CHAPTER SEVEN
Index
Index
121
Index
A
Account
Creation
41
Tab
66
Airplane Mode, definition
8
Apple Watch, definition
8
Application or App
Definition
8
Follow, see Dexcom Follow app
Share2, see Dexcom Share2 app
B
Benefits26
Blood Glucose Meter, definition
8
Blood Glucose Value, definition
8
Bluetooth, definition
8
C
Conditions That Affect Use
22
Contraindications28
122
Index
Customer Support Contact Information
D
Default, definition
Delay, definition
Dexcom Follow app
Definition
Description
Troubleshooting
Dexcom Share System
Definition
System Components
System Overview
Dexcom Share2 app
Account Creation
Definition
Description
Troubleshooting
Dexcom Share Cloud, definition
112
8
9
9
70
103
10
21
17
41
10
38
96
9
Index
123
Do Not Disturb, definition
11
F
Follow app, see Dexcom Follow app
Follow Dashboard
83
Definition
10
Follower
Definition
11
Editing
64
Inviting
64
List
62
Questions
105
Removing
65
Stop Sharing with
65
Follower’s Smart Device
Definition
11
Requirements Checklist
108
G
Glossary8
GlucoMonster
53, 61
124
Index
Definition
Glucose Notifications
Changing
Types
H
Hyperglycemia, definition
Hypoglycemia, definition
I
Important User Information
Indications for Use
Information Icon
Invite/Invitation
Definition
Inviting Followers
Receiving Follow Invitation E-mails
iPhone
Definition
Requirements
iPod touch
11
74
73
11
12
28
27
93
11
49, 64
70
12
99, 109
Index
125
Definition
Requirements
J
Jailbroken
Definition
Smart Devices
M
mg/dL, definition
Mobile Data Connections, definition
More tab
N
No More Data Notification
Definition
Status Change Notification, type
Not Sharing
Definition
Follower Dashboard, status
Notification
Definition
126
Index
12
102, 109
13
36
13
13
68
13
77
13
63
13
Changing Glucose
74
Glucose
73
Status Change
77
O
Obstruction, definition
13
Online store, definition
13
P
Pairing
Definition
14
Receiver
42
New Smart Device
66
Replacing Receiver
67
Wizard
68, 100
Password
Dexcom Share account, creating
41
Dexcom Share account, forgot
97
Precautions30
Profile, definition
14
Index
127
R
Range, definition
14
Real-time continuous glucose monitoring, definition
14
Receiver
Definition
9
Pairing
13, 42, 66
Replacing
67
Troubleshooting
98
Repeat, definition
14
Requirements
Sharing Checklist
102
Following Checklist
108
Risks23
S
Sensor, definition
9
Sensor glucose reading, definition
15
Share2 app, see Dexcom Share2 app
Sharer, definition
15
Trend graph
86
128
Index
Sharer’s smart device
Definition
15
Requirements Checklist
102
Sharing, definition
16
Standard home glucose monitoring, definition
16
Status38
Change Notification
77
GlucoMonster
61
Sharer
84
Tabs
54
Troubleshooting
55
Symbols17
System, see Dexcom Share
T
Tab
Account
66
Followers
62
More
68
Status
54
Index
129
Transmitter, definition
10
Trend arrow, definition
16
Trend graph
Definition
17
Sharer
86
Troubleshooting
Dexcom Share2 app troubleshooting
96
Dexcom Follow app troubleshooting
103
Receiver troubleshooting
98
Status
55
U
User Agreement
36
Username
Dexcom Share Account, creating
41
Dexcom Share Account, forgot
96
W
Warnings29
Warranty Information
110
Wi-Fi or wireless Internet, definition
17
130
Index
NOTES
Index
131
NOTES
132
Index
The Dexcom logo, Dexcom, Dexcom G4 and Dexcom Share are registered
trademarks of Dexcom, Inc. Dexcom Follow, Dexcom G4 PLATINUM,
Dexcom Follow, Follow Dashboard and GlucoMonster are trademarks of
Dexcom, Inc. Android is a registered trademark of Google, Inc. Apple, Apple
Watch, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered
in the U.S. and other countries. App Store is a service mark of Apple, Inc.
The Bluetooth word mark and logos are registered trademarks owned
by Bluetooth SIG, Inc. LTE is a trademark of ETSI. All other product or
company names that may be mentioned in this publication are tradenames,
trademarks or registered trademarks of their respective owners.
© 2015 Dexcom, Inc. All rights reserved.
Dexcom, Inc.
6340 Sequence Drive
San Diego, CA 92121 USA
1.858.200.0200
1.877.339.2664
www.dexcom.com
LBL013264 Rev 001 MT23317
User Manual
For use with Dexcom G4® PLATINUM with Share
N
ow including Apple® Watch and Android®
Smart Device Information
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