Supercast FAQ s

Supercast FAQ s
Frequently Asked Questions
What is Supercast? Supercast is a proprietary blend of fiber glass blended with concrete. We have a variety of colors and finish looks including Mocha, Marbleized Noche, Polished Brown, Polished Midnight Mist, Artisan Acid Wash, White Onyx and Barnwood. This guide will help inform you about some unique characteristics of a Glass-­‐Fiber reinforced concrete top and help you keep it looking like new for years to come What is the warranty? The product has a complete one year warranty for the original owner. What makes a concrete top unique? Your top is molded from Portland cement concrete and reinforced with glass fibers to provide exceptional strength and durability compared to traditional concrete. You may notice color variations in your fire table top or outdoor kitchen countertop. This is intentionally done during the molding process in order to create a unique natural appearance which mimics natural stone. One factor that may slightly affect coloration is thickness. On fire table tops, the burner cover may appear slightly different than the rest of the top due to the difference in thickness. Due to the physical properties of concrete, small hairline cracks may appear in the surface over time. This is normal and does not affect structural integrity of the top. If cracking is severe or deep, repair or replacement may be required. A minimum of two coats of solvent-­‐based acrylic sealer are applied during the manufacturing process. Because of varying porosity in concrete sealer, it may be absorbed differently throughout the top. Due to this you may notice varying luster. Maintenance Instructions: To keep your fire table top or outdoor kitchen top looking new, we recommend the following: • Keep covered when not in use • Protect tops from harsh weather and direct sunlight if possible (OGC offers covers for all fire tables) • Minor surface scratches can be removed by re-­‐sealing with SC-­‐SEALER (Available for sale by OGC) • If any colored liquids such as wine or soda are spilled on your top, clean off immediately to avoid possible staining • We recommend cleaning your top regularly with a mild mixture of dish detergent and warm water; rinse thoroughly • We recommend sealing your top annually or as needed. If the top begins looking dull, clean and re-­‐
seal with SC-­‐SEALER available through Outdoor GreatRoom Co. All tops are sealed initially with solvent-­‐based sealers. A solvent-­‐based sealer will accentuate colors and produce a glossier surface compared to a water-­‐based one. sales@outdoorrooms.com | 1.866.303.4028 | outdoorrooms.com Frequently Asked Questions
What can I do to maintain the finish? • Keep the top clean do not allow dust, dirt, water to stand on the top. Your top is very similar to your kitchen counter except for outdoor use. Use a mild mixture of dish detergent and warm water. • Do not put the cover on when the table is wet. • Cover the unit to protect from buildup of water, snow, dust, dirt, and debris. • Ensure the top is dry prior to covering for an extended period. How can I return my top to its original appearance? • First clean using a diluted solution of vinegar and water to remove any dirt or debris that may have accumulated on the surface. • If the top remains dull, reseal your top with SC-­‐SEALER from The Outdoor GreatRoom Company. • After cleaning all dust and debris from the top, allow to dry. Then spray with SC-­‐SEALER spray sealer. Do a test area first to ensure there is not a reaction. Follow instructions on can for spraying. • Allow the surface to cure for 24 hours before exposing to water or use. How can I repair minor surface scratches? • After cleaning ALL dust and debris from the top, allow the top to dry. Then spray with SC-­‐SEALER spray sealer. Do a test area first to ensure there is not a reaction. Follow instructions on can for spraying. • Allow the surface to cure for 24 hours before exposing to water or use. Additional Info • If resealing does not work, then you may need to strip the top surface and reseal the table to get that new finish. • This process must be done outdoors in a well-­‐ventilated area. Use acetone to remove any sealer on the unit, clean the unit with vinegar solution, and rinse the top clean and dry. • After the top is stripped clean and dry use the spray sealer to completely cover the top follow the instructions on the can. Do not over-­‐spray the top as it can cause the sealer to run or bubble. sales@outdoorrooms.com | 1.866.303.4028 | outdoorrooms.com 
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