RiverwalkPointResidentReferenceGuide

RiverwalkPointResidentReferenceGuide
___________________________
RESIDENT REFERENCE GUIDE
___________________________
TABLE OF CONTENTS
GENERAL INFORMATION ............................................................................................................... 4
Building Address ........................................................................................................................................ 4
Resident Service Center ............................................................................................................................. 4
Leasing Center ........................................................................................................................................... 4
Resident Manager and Staff ........................................................................................................................ 4
Contact Information .................................................................................................................................... 4
THE BUILDING ................................................................................................................................. 4
Commitment to Smoke-Free Living ............................................................................................................ 4
Drugs .......................................................................................................................................................... 5
Noise .......................................................................................................................................................... 5
Hallways ..................................................................................................................................................... 5
Complimentary Faxes and Copies .............................................................................................................. 5
YOUR NEW APARTMENT................................................................................................................ 5
Temperature Controlled Unit........................................................................................................................5
Smoke and Carbon Monoxide Detectors .................................................................................................. ..5
Trickle Vents……………………………………………………………………………………………………… 6
Windows and Window Treatments ............................................................................................................ 6
Bathtubs ...................................................................................................................................................... 6
Wood Floor Care ….................................................................................................................................... 6
Batch Feed Garbage Disposal .................................................................................................................. 6
Washer/Dryer ............................................................................................................................................ 6
Electrical Sub-Metering…………………………………………………………………………………………… 6
Rent Payments ........................................................................................................................................... 7
Repairs and Service …............................................................................................................................... 7
Alterations to the Apartment ...................................................................................................................... 8
Damage Charges ........................................................................................................................................ 8
Tips on How to Minimize Mold Growth ....................................................................................................... 8
INSPIRED AMENITIES …................................................................................................................. 8
Fitness Center .............................................................................................................................................8
Stretching Area…………………………………………………………………………………………………….…9
Children’s Playroom……………………………………………………………………………………………. …..9
Resident Lounge…………………….………………………………………………………………………………9
Rooftop Sun Terrace …………….................................................................................................................9
Barbecues……….…………………….……………………………………………………………………………...9
Pet Spa……………………….……………………………………………………………………………………….9
2
Resident Storage ………..............................................................................................................................9
ATM……………………………………………………………..…………………………………………………….9
Bicycle Room ………..................................................................................................................................10
Tech Lounge...............................................................................................................................................10
LIFESTYLE BENEFITS ............................................................................................................... 10
RELATEDSTYLE SERVICES ...................................................................................................................... 10
Resident Service Specialist ....................................................................................................................... 10
Related Inner Circle .................................................................................................................................. 10
Related Resident Referrals ....................................................................................................................... 10
Easy Transfers .......................................................................................................................................... 10
RELATED HI-TECH HOME ......................................................................................................................... 11
Best Choice in Voice / Video / Internet Service ......................................................................................... 11
Complimentary Wi-Fi in Common Areas ................................................................................................... 11
Resident Website ...................................................................................................................................... 11
Online Leasing .......................................................................................................................................... 11
FITNESS LIFESTYLE BY EQUINOX .......................................................................................................... 11
RELATED BIKE SHARE …………………………………………………………………………….................... 11
PARTNER OFFER PROGRAM .................................................................................................................. 11
EVENTS …………........................................................................................................................................ 11
LIVING IN YOUR COMMUNITY ..................................................................................................... 12
Apartment Key-Fob Procedures .............................................................................................................. 12
Apartment Access Control ....................................................................................................................... 12
Deliveries ................................................................................................................................................. 12
Holiday Gratuities ...................................................................................................................................... 13
While You Are Away ................................................................................................................................. 13
Insurance .................................................................................................................................................. 13
Disposal Areas .......................................................................................................................................... 14
Pets ........................................................................................................................................................... 14
Pest Control .............................................................................................................................................. 14
FIRE SAFETY AND EMERGENCY PROCEDURES .................................................................... 14
3
GENERAL INFORMATION
Building Address
The official address of Riverwalk Point is 480 Main Street, New York, New York 10044.
Resident Service Center
The Resident Service Specialist is professionally trained and available on-site to address all of your
questions and needs. The Resident Service Center is located on the Club level and is open Monday
through Friday. Office hours are Monday, Tuesday, Thursday and Friday from 9AM to 5PM and
Wednesdays from 11AM to 7PM. Office hours are subject to change. The telephone number is
212.292.2840 and fax number is 212.292.2845. Your Resident Service Specialist can also be reached via
email at RiverwalkPointRSS@related.com
Leasing Center
The Leasing Center is open from 10AM to 6PM, 7 days a week. The telephone number is 212.292.2807
and the fax number is 212.292.2829. The leasing staff can also be reached via email
at RiverwalkLeasing@related.com,
Resident Manager and Staff
An on-site Resident Manager, along with a complete staff of service and maintenance personnel, is
responsible for the daily maintenance and operations of the building. The concierge staff is available 24
hours a day, 7 days a week, to address all service matters and monitor all incoming guests.
Contact Information
For your reference, see the below contact information:
Resident Website
www.related.com/resident-circle
Concierge
212.292.2810
RiverwalkPointConcierge@related.com
Resident Service Center
212.292.2840
RiverwalkPointRSS@related.com
Leasing Center
212.292.2807
RiverwalkLeasing@related.com
Resident Manager
212.292.2811
RiverwalkPointManager@related.com
Motorgate Parking Garage*
212.832.4585
Prestige Garment Care*
718.408.9357
*Off-site
THE BUILDING
Commitment to Smoke-Free Living
In concert with our commitment to sustainability, and out of concern for the health and wellness of our
residents, Riverwalk Point is a Smoke Free building. All residents and their guests are prohibited from
smoking in apartments or any common areas of the building.
The Related Rentals Smoke-Free Living initiative is the perfect complement to the environmentally
preferable standards we have implemented across our portfolio, such as our use of Green Seal cleaning
products and zero VOC paints in all of our apartments. It is also consistent with our commitment to
innovation and our brand promise to "expect more at home." We believe this program provides
enhanced value to everyone residing in our buildings.
4
Below is a summary of the main aspects of this initiative:
Due to increased risk of fire and the known adverse health effects of secondhand smoke, smoking is
prohibited in any area of the property, private and common, indoor and outdoor including terraces, and
within 25 feet of the building’s exterior. Smoking will not be allowed near any outdoor seating areas,
sun terraces, gardens, or other areas that residents may typically use.
•
This initiative applies to all guests, service personnel, employees, and vendors.
•
Residents are responsible for ensuring that all household members and guests comply with this rule.
•
As per your smoke free rider the term “smoking” means inhaling, exhaling, breathing, or carrying any
lighted cigar, cigarette, or other tobacco product or similar lighted product in any manner, or in any
form.
Drugs
Drug use of any kind is not only against building rules, but is also illegal. Please refrain from such
activities.
Noise
In order to maintain the quiet and peaceful enjoyment of everyone’s home, please keep the operation of
any home theater equipment, musical instruments, and such noises at a reasonable level. Please be
advised that children are prohibited from playing, running, or riding toy vehicles in the hallways and
common areas of the building.
Hallways
Please keep all personal items out of the hallways, such as shoes, umbrellas, strollers, toys, etc.
Obstruction of common areas is considered a fire hazard and is prohibited by the NYC Fire Department.
Therefore, all items found in the hallway will be removed and discarded, as safety is our utmost priority.
YOUR NEW APARTMENT
Temperature Controlled Unit
Your apartment has individually controlled energy-efficient heating and cooling units. To control the unit’s
temperature and fan speed, use the thermostat located under the metal cover on the unit. For your
convenience and comfort, your unit has been preprogrammed to 68 degrees for heating and 75 degrees
for cooling.
If you encounter anything unusual with your heating or cooling unit, do not attempt to repair it yourself.
Please request service through the concierge or online portal.
If you want to keep your energy usage and bills low, we recommend closing your windows and doors
when you are running the heating and cooling unit. Keeping shades closed in the summer and open in
the winter when you aren’t home, will help keep the temperature of your home comfortable and energy
efficient.
Smoke and Carbon Monoxide Detectors
For your safety, your apartment is equipped with smoke and carbon monoxide detectors that will
automatically sound an alarm in case of fire, smoke, or excessive carbon monoxide levels. Periodic
“chirping” of the alarm within the detector indicates a low battery condition. If this condition occurs, please
contact the concierge desk to have your battery replaced. In case of fire or smoke, please call 911 and
refer to your Fire Safety Plan.
5
Trickle Vents
Your windows have slim openings in the frame to allow a “trickle” of outside air to ventilate your
apartment. You can choose to open these vents as you wish, as opposed to opening your window.
Windows and Window Treatments
In accordance with New York City Department of Health Regulations, Riverwalk Point is required by law
to provide window stops in all apartments. The windows in your home are designed to open 3 ¾ inches.
The roller shades provided, must remain in the windows. When leaving your apartment for extended
periods of time, please ensure all windows are completely closed and locked. TIP: To prevent damage to
your roller shades, please roll up shades before opening the windows.
Bathtub
The bathtub should not be cleaned with abrasive cleaners. Use products such as Bon Ami Powder
Cleanser, Method Le Scrub Bathroom Cleaner, Mrs. Meyer’s Bathroom Cleaner, Simple Green All
Purpose Cleaner, Clorox Green Works Bathroom Cleaner, Pink Solution or Seventh Generation Tub &
Tile Cleaner, as per product directions. Use a sponge or nylon bristle brush to clean your bathtub to
prevent abrasions to the surface.
Wood Floor Care
As with all hardwood flooring, it is important to properly clean and maintain wood floors to prevent
substances including but not limited to water, food, and grease, from making the floor slippery. Please
vacuum, sweep, or dust mop regularly. Never use a damp mop with water, as you may permanently
damage the floor. Use a wood floor cleaner such as Method Squirt + Mop Wood Floor Cleaner, Caldera
All-Purpose Cleaner, Attitude Floor Surfaces Tiles & Wood, or Seventh Generation Wood Cleaner, as per
product directions. Area rugs should be slip-resistant with a backing that will not discolor the floor. Please
use floor protectors under heavy furniture to help reduce the risk of indentation by distributing weight
properly and to help prevent scrapes and scratches when moving furniture.
Batch Feed Garbage Disposal
Every apartment is equipped with a batch feed garbage disposal. The batch feed garbage disposal does
not require a wall switch to operate and works by inserting the drain plug into the drain to activate the
unit. To insure proper operation, please refrain from disposing of: meat, bones, shellfish, metallic objects,
plastic objects or glass. Please refer to the manual placed in your apartment for proper use.
Washer / Dryer
Your unit is equipped with a personal washing machine and clothes dryer. The dryer uses a vent-less
drying system which uses air to dry your clothes. Please be sure to keep the bi-fold doors open to the
appliance closet during drying cycles to facilitate efficient drying of clothes. Without the doors fully open,
the dryer will not completely dry clothes. Once the washing cycle has been started, please allow the
machine to completely run through the wash cycle. If the machine is stopped mid cycle and not allowed
to continue, the tub will not drain. If you experience any issues with your appliances please submit a
service request.
Electrical Sub-Metering
Your apartment is individually sub-metered for electrical service. The rates and charges paid will be equal
to the amount charged by Consolidated Edison Company, the electric company. Your sub-meter will be
read and billed monthly for electric service. The monthly cost for the electrical charges is considered rent
or additional rent under the lease and will reflect a charge on your rental ledger. If you have any
questions regarding sub-metered electrical service please contact the Resident Service Specialist.
6
Rent Payments
You have the option to sign up for Automatic Bill Payment and have your rent automatically withdrawn
from your bank account.
To enroll in ABP, simply log onto the resident website, www.related.com/resident-circle
and click the “Pay Rent/View Account” tab on the navigation bar. Under “Payment Options” choose
Automatic Bank Withdrawal and follow the instructions. You may also fill out the payment forms located
on ww.related.com/resident-circle or the Resident Service Center, and give them to your Resident
Service Specialist for processing.
Alternatively, you can use your own online banking product and set up a recurring payment directly to
“Riverwalk 7, LLC”. Please use the following address information: Attn: Resident Service Specialist, 480
Main Street New York, New York 10044. Rent payments may be left at the concierge desk or can be
mailed or delivered in person to the Resident Service Center. Please make checks payable to: Riverwalk
7, LLC.
Rent is due the first (1st) of every month. Rent is considered late after the first day of the month, although
we have established a five (5) day grace period as a courtesy. If your payment is not received by the fifth
th
(5 ) of the month, you will incur a $50.00 late fee.
Please be advised that any rent check returned for insufficient funds will incur a $25.00 standard bank
processing fee.
Repairs and Service
If at any time you require repair or service attention in your apartment, simply sign into the Resident
Circle website or stop by the concierge desk to prepare a service request. You may also call or email the
concierge. Most service requests are addressed within 24 hours. Naturally, emergencies are handled
immediately. For your convenience, you may track their status through the Related Circle website.
To avoid any miscommunication, please do not request service directly from maintenance personnel.
Please be advised that staff is not authorized to enter any apartment without a service request on file.
Please note, maintenance personnel are not permitted to perform side jobs or services outside of their
standard job responsibilities. Please contact your Resident Service Specialist for a referral for such
services.
Alterations to the Apartment
All alterations to your apartment must have the written authorization of the Resident Service Specialist
and Resident Manager in advance of any work being performed. It is your responsibility to restore your
apartment to its original condition before you vacate.
Damage Charges
On the day of your move in, you will receive an inspection form noting all pre-existing conditions in your
apartment. Upon your move out inspection, if any additional damage has been caused beyond normal
wear and tear, you will be charged for labor and materials to complete the repairs.
Tips on How to Minimize Mold Growth
It is our goal to maintain the highest quality living environment for our residents. To help achieve this goal,
it is important to work together to minimize the potential for conditions that could lead to the growth of
naturally occurring mold.
7
Residents can help minimize mold growth in their apartment by taking the following actions:
•
Open windows. Proper ventilation is essential. If it is not possible to open windows, run the fans on
the apartment PTAC units to circulate fresh air throughout your apartment. In damp or rainy weather
conditions, please keep windows and doors closed.
•
If possible, maintain a temperature between 50 and 80 degrees Fahrenheit within your apartment at
all times. Regular vacuuming, mopping, and use of environmentally safe household cleaners is
important to remove dirt and debris that contribute to mold growth.
•
Periodically clean and dry the walls and floors around the sink, bathtub, shower, toilets, windows and
patio doors using a common household disinfecting cleaner. On a regular basis, wipe down and dry
areas where moisture sometimes accumulates, like countertops, windows and windowsills.
•
Use the exhaust fans in your kitchen when cooking or while the dishwasher is running, and allow the
fan to run until all excess moisture has vented from the kitchen. Use care when watering houseplants.
If spills occur, dry up excess water immediately.
•
Be sure to leave the closet door to your washer / dryer open when using the equipment and clean the
lint screen after every use. When washing clothes in warm or hot water, watch to make sure
condensation does not build up within the washer and dryer closet; if condensation does accumulate,
dry with a fan or towel.
•
Thoroughly dry any spills or pet urine on carpeting.
•
Do not overfill closets or storage areas. Ventilation is important in these spaces.
•
Do not allow damp or moist stacks of clothes or other cloth materials to lie in piles for an extended
period of time.
Immediately report to the management for any of the following instances:
•
There is evidence of a water leak or excessive moisture in your apartment, storage room,
garage, or any common area.
•
There is evidence of mold growth that cannot be removed by simply applying a common
household cleaner and wiping the area. Also, report any area of mold that reappears, despite
regular cleaning.
•
There is a failure or malfunction with your heating, ventilation, air-conditioning system, or
laundry system. As your lease provides, do not block or cover any of the heating, ventilation or
air-conditioning ducts in your apartment.
•
If you have any inoperable windows or doors.
•
If you notice any musty odors lingering in your home.
8
INSPIRED AMENITIES
Fitness Center
The Fitness Center is located on the Club Level of the building. It is a state-of-the-art, members-only
fitness facility with strength training, cardio-theater with individual TV screens, and a private room for
yoga or a personal training. The Fitness Center is available 24 hours daily and is accessible via hand
scan with purchase of the Riverwalk Point Amenity Package.
Stretching Area
Enjoy a designated stretching area within the Fitness Center, perfect for your warm-up and cool-down.
Bring along your yoga mat and take advantage of privacy and relaxation during your practice.
Tech Lounge
A state of the art, Internet Tech Lounge equipped with iMac computers, is accessible on the Club level,
within the Fitness Center. Please feel free to send a fax, scan documents, or make copies. This space is
available 24 hours a day, with membership to the Riverwalk Point Amenity Package.
Children’s Playroom
A Children's Playroom with educational books, toys, and games is located on the Club Level. It is a great
place for children and parents to relax, have fun, and make friends. This space is available with access
by key-fob with an Amenity Package Membership from 8AM to 8PM.
Resident Lounge & Entertainment Lounge
Here you will find an entertainment space that provides an intimate setting to relax and socialize with
family, friends, and neighbors. This space can be divided into a separate room with a catering kitchen
and private sun terrace with a barbeque for reservation for your own private event. These spaces are
accessible by key-fob, from 9AM to 12AM. For private reservations of the Entertainment Lounge, please
contact your Resident Service Specialist for pricing and availability.
Rooftop Sun Terrace
A Rooftop Sun Terrace with stunning panoramic views, beautiful landscaping, and chaise lounges is
accessible 24 hours a day. The sundeck is located on the Roof Terrace (RT) level.
Barbeques
A barbeque area with multiple grills on the Rooftop Sun Terrace is available for use on a first-come, firstserved basis. Barbeques are also available for private reservations for a maximum reservation of 4 hours.
Please contact your Resident Service Specialist for pricing and availability.
Pet Spa
Our innovative, self-serve dog washing and grooming station, makes doggy bath time a breeze! It is
available 24 hours a day, available on a first-come, first-served basis, and is located on the Lobby Level,
next to the service elevator. This space is available with an Amenity Package Membership.
Resident Storage
Resident storage is available on a first-come, first-served basis and is located on the Club Level. There is
a monthly fee for resident storage bins. Please contact the Resident Service Specialist for cost and
availability. Please note that space is limited and price is subject to change.
9
ATM
Conveniently located off the lobby, the ATM machine is available 24 hours daily. There is a $2.00 charge
per cash withdrawal. This fee is subject to change.
Bicycle Room
The Bicycle Room is located on the Lobby Level and is accessible 24 hours a day, by key-fob. There is a
monthly fee per bicycle space. Please contact your Resident Service Specialist for cost and availability.
Please note that space is limited and price is subject to change.
LIFESTYLE BENEFITS
®
RELATEDSTYLE SERVICES
RelatedStyle Services is a suite of exclusive benefits designed to enhance your lifestyle by giving you the
time you need to focus on the things you care most about.
Resident Service Specialist
At each Related Rentals property, on-site dedicated service professionals, known as Resident Service
Specialists, are available to address all of your service needs. Your Resident Service Specialist will reach
out to welcome you to the building and help you settle in. They are also available on an ongoing basis to
address all of your requests and questions regarding your experience in the building.
Related Inner Circle
The Related Inner Circle provides residents with advanced notice of new rental and sales opportunities,
allowing you to take advantage of your special status to gain early access and special benefits.
Related Resident Referrals
Related Rentals values you as a resident. To thank you for referring your friends or colleagues to any one
of our Related Rentals buildings portfolio-wide we offer you a bonus* every time someone you refer to us
leases an apartment in our portfolio. For proper credit, please make sure that your referral gives our
leasing agent your name and address when making an appointment...it’s that easy! For a complete list of
Related Rentals properties, visit RelatedRentals.com. Please note service is subject to change by
management.
*You must be a current resident to be eligible for this bonus. Your referral must give your name when
making an appointment. Your referral must actually lease and move into a Related Rentals building
for you to qualify for this bonus. The resident referral bonus is not applicable for referrals that
transfer within the Related Rentals portfolio.
Easy Transfers
You have the ability to transfer to any available market rental within our portfolio on 30 days’ notice. With
luxury rentals in Manhattan’s finest neighborhoods, as well as in Boston, San Francisco, Los Angeles and
Chicago, you have a wealth of options.
So, if you need more space, a smaller place, a new view, or just a change of scenery, Related Rentals is
ready to change with you. It’s the easiest, most flexible accommodating transfer program in the industry.
Please contact the Leasing Center at 212.292.2807 for further information, or log onto our website
at RelatedRentals.com.
10
®
RELATED HI-TECH HOME
Related Hi-Tech Home is a suite of the very latest infrastructure technology options for your home. Each
residence comes with an integrated wiring system designed to give you the ability to have multiple
telephone/fax lines, IPTV, and multiple television/cable modem and high-speed Internet providers.
Best Choice in Voice / Video / Internet Service
Choose from the latest technology options for your residence. Our high-speed Internet and telephone
options include Verizon FiOS and Time Warner Cable Wi-Fi.
Residences feature structured wiring with multiple Cat5e wires and coaxial cables designed to deliver
state-of-the-art performance today while providing the capacity to handle changing technologies in the
future.
Complimentary Wi-Fi in Common Areas
Residents and guests enjoy complimentary Wi-Fi in common areas including the Lobby, Fitness Center,
Children’s Playroom, and Resident Lounge. Access is instant and free to residents. For access, please
connect to the wireless network and accept the terms and conditions. The wireless network SSID is
“Riverwalk Point”
Resident Website
As a resident, you have access to our resident website, where you can pay your rent, track packages and
service requests, manage keys and guests, and use the online message board to post messages.
In order to access the site, please visit www.related.com/resident-circle and enter the username and
password, which have been e-mailed or mailed to you. Once you log onto the site, you must change your
login information. The website provides access to building information and resources (including a copy of
this guide) and is constantly updated. Please take a moment to familiarize yourself. You will find
conveniences such as exclusive partner offers, events, and announcements. Please contact your
Resident Service Specialist with any questions.
Online Leasing
Your lease can be completed 100% online. We have a simple six-step process that makes leasing online
quick and easy. If at any time you wish to complete the process in person, you may do so with any of our
qualified leasing agents.
®
FITNESS LIFESTYLE BY EQUINOX
At Related, we understand how important fitness is to your wellbeing. That’s why we’ve partnered with
Equinox to create a suite of exclusive amenities called Fitness Lifestyle by Equinox. Residents enjoy a
variety of benefits, such as special membership opportunities at Equinox Fitness Clubs and special group
fitness classes.
RELATED BIKE SHARE
®
In partnership with Zagster , Related Rentals offers residents on-site bicycles which can be used to stay
fit, run errands, or enjoy a leisurely ride around the city. Please visit Zagster.com for more information.
PARTNER OFFER PROGRAM
Related’s Partner Offer program is a collection of exclusive benefits and offers for residents provided by a
select group of aligned brands. Our partners provide values such as discounts, premiums, and invitations
to special events. For more information on our Partner Offers, please log onto the Resident Circle
website.
11
EVENTS
At Related, we recognize the value of community, and seek to offer our residents the opportunity to
connect with your neighbors. We host a variety of in-building events throughout the year, such as holiday
parties and summer barbecues. We also create exciting portfolio-wide events, including summer cocktail
parties and spring and fall family events.
LIVING IN YOUR COMMUNITY
Apartment Key-Fob Procedures
Upon moving into your new home, you will be issued two sets of key-fobs per apartment. In addition to
your apartment key-fob, you will receive a second fob for access to the service entrance and amenities
(with purchase of Riverwalk Amenity Package).
A secure, locked key box, stationed behind the concierge desk, houses a duplicate key-fob to each
apartment within the building. You and your authorized guests / service providers will have access to this
key-fob with your signed authorization. In addition, it will also allow us with your permission, to timely
respond to your service requests while you are away from the building.
It is critical that all key-fobs signed out at the front desk be returned to the desk as soon as possible to
ensure key-fob availability for your vendors and guests. In addition, we will not be able to perform service
requests for you while you are gone, if a key-fob is not left for our staff in the key box. Our maintenance
staff does not have a master key to any resident apartment.
If you or a guest are locked out of your apartment, and our staff must perform a lockout due to a missing
spare key-fob, your account will be assessed a lockout fee. You may leave an extra key-fob in the key
box on a short-term basis. We only ask that you pick the key up the same day it is left with us.
If your key has been lost, you will be charged a replacement fee per key-fob.
Apartment Access Control
Below is a list of guidelines regarding apartment access control:
1.
No visitors shall be permitted into the building unless they have been announced by the concierge.
If you are not at home and a guest arrives seeking access, your guest will not be allowed up to your
apartment unless you have given us written permission, allowing them access.
2.
Always use the “peephole” before opening your door.
3.
Your apartment has door locks and security latches for your security and privacy. You are advised
to use these locks at all times.
4.
You are required to provide the Resident Manager with a set of keys if you add special locks to
your apartment door. Additional locks become a permanent fixture of the door and must be
approved by the Resident Manager prior to installation.
5.
The concierge will contact you on your intercom or home number to announce all guests.
6.
The building will not provide lockout service or issue a key-fob for anyone not listed on the lease
without your prior written permission.
7.
Soliciting is not allowed on the premises.
8.
Under no circumstances will entry to your apartment be provided to delivery or service persons
without prior written notice from you.
9.
If you note any suspicious behavior, please call 911 and contact the concierge desk immediately.
12
Deliveries
Please see below for a list of guidelines regarding deliveries:
1. The concierge will accept small package deliveries during daytime hours.
2. Large deliveries such as furniture and rugs must utilize the service entrance and elevator during
daytime hours and must be coordinated with your Resident Service Specialist in advance. If you
are not at home to accept these deliveries, you may leave your key-fob with the concierge desk
and your delivery person will sign for the key-fob from the concierge. Please note that the delivery
personnel will enter your apartment unaccompanied.
3. Deliveries cannot be scheduled on major holidays.
4. Please pick up any packages or dry cleaning delivered to the concierge desk within 24 hours.
Packages and dry cleaning that have arrived for you will be displayed on the electronic display
screen in the mailbox area. Please check the screen for your packages on a daily basis. You may
also log onto the Resident Circle website to check for your package deliveries.
Holiday Gratuities
Many of you ask for a list of employees who work in the building. This list will be available at the
concierge desk during the holiday season.
Related Management would like to assure you that our employees are appropriately compensated for the
services they provide to our residents. However, if there are specific employees whom you feel have
provided services above and beyond your expectations, and you feel a gratuity is deserved, you may
provide such on a voluntary basis to either the individual employee or to an employee fund. For your
convenience, there will be a locked box located at the concierge desk for gratuities that will be equally
distributed among the staff. Please note that we have no means of cashing personal checks on behalf of
the employees.
While You Are Away
If you plan on traveling away from your home for vacation, please ensure all exterior doors and windows
are completely closed and locked.
It is important to update emergency contact information at the concierge desk, which allows us to reach
you by e-mail address, cell phone, or the phone number where you will be staying. The concierge can
also update your access preferences to allow staff, vendors, or guests access to your home while you are
away.
1.
Be sure to cancel your newspaper delivery and arrange for your mail to be held by the post office.
2.
Make sure all appliances except the refrigerator are turned off and unplugged.
Insurance
All of your personal property, such as clothing, furniture, jewelry, and automobiles must be covered by
your own apartment insurance policy. The owners and their agent, Related Management Company, are
not liable for any theft, loss or damage to such property. Please contact your insurance broker for renter’s
insurance.
Disposal Areas
Each floor of the building has a refuse room. Please put all trash in tied plastic bags and deposit them in
the chute in the disposal room. Never throw trash that is not in a bag down the chute. If you have items
that are too large for the chute, please notify the concierge desk. Please note the signs in the refuse
room, which describe the types of trash not permitted in the chute. In order for each of us to do our part
13
for the environment, we appreciate your cooperation with New York City’s law which mandates recycling
for all citizens, as follows:
All glass, aluminum cans, hangers, and plastic containers are to be deposited in the individually
marked receptacles in the disposal room. Newspapers, magazines, and catalogs are to be neatly
stacked in the areas designated.
We appreciate your cooperation in recycling and doing your part for our environment.
Pets
As per your lease, you must get written permission from the landlord before bringing home a pet. Breed
restrictions and weight limits apply. Please refer to your Pet Rider for more information.
Please note that your pet must be on a short leash when in common areas of the building. Pets are not
permitted in the amenity spaces at any time.
Pest Control
This service is provided free-of-charge. A notice indicating when the technicians will be servicing your
floor will be distributed.
Our skilled technicians will be using a highly effective and safe “gel” called “Maxforce” that is placed
directly into cracks and crevices (behind walls) using a special fine tip applicator; something like a
caulking gun. The benefits of this are that pets and children cannot get to it and it provides long term
protection (between 3-6 months) without the odors and preparation that spray treatments require.
After your apartment has been treated with Maxforce, no commercial sprays can be used – they
will limit the effectiveness of the gel by contaminating it.
Your apartment will only need to be serviced 2-3 times per year due to this treatment’s long lasting
protection. If you require additional attention at any time day or night, please contact the concierge desk.
In case of emergency, our exterminating services are available on a 24/7 basis. Please note that all
services are subject to change by management.
FIRE SAFETY AND EMERGENCY PROCEDURES
Emergency Number – Call 911
Read the below procedures very carefully. In the event of a fire, just one or more of these rules may save
your life or the life of your neighbor. Report any fire to your Fire Department. Don’t assume someone else
has called.
1.
Prior to leaving your apartment, feel the door before opening it. If the door is hot or if smoke is
seeping under it, do not open it.
2.
Keep the door closed and seal off any cracks with wet towels, and then open a window for air. Do
not panic or jump.
3.
If the door feels cool, open cautiously and leave your apartment, closing the door behind you.
4.
Walk quickly, keep calm, and pull the fire alarm to alert others. There are two exits on each floor.
The pull box alarm is located at each stairwell. Know in advance where the exits and pull alarms
are located.
5.
Evacuate using the stairs. Do not attempt to use the elevator. Fire may cause the elevator to go
directly to the fire floor or to stop between floors.
14
Your apartment is equipped with a smoke detector. Each hallway is equipped with emergency lighting,
fire alarm bell, and strobe lights. All apartments and common areas have sprinkler systems as well.
15
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising