06p4913
®
xSeries 380
User’s Reference
xSeries 380
IBM
User’s Reference
SC06-P464-70
Note:
Before using this information and the product it supports, be sure to read the general information in Appendix A,
“Product warranties and notices,” on page 79.
First Edition (July 2001)
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM Corp.
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2001
iii
Antes de instalar este producto lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
•
Connect all power cords to a properly wired and grounded electrical
outlet.
•
Connect to properly wired outlets any equipment that will be attached
to this product.
•
When possible, use one hand only to connect or disconnect signal
cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table
when installing, moving, or opening covers on this product or
attached devices.
To Connect:
iv
To Disconnect:
1.
Turn everything OFF.
1.
Turn everything OFF.
2.
First, attach all cables to devices.
2.
First, remove power cords from outlet.
3.
Attach signal cables to connectors.
3.
Remove signal cables from connectors.
4.
Attach power cords to outlet.
4.
Remove all cables from devices.
5.
Turn device ON.
xSeries 380: User’s Reference
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
•
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
v
Statement 4
≥18 kg (37 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power
source.
2
1
vi
xSeries 380: User’s Reference
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact a
service technician.
Statement 10
CAUTION:
Do not place any object weighing more than 82 kg (180 lbs.) on top of rackmounted devices.
Statement 13
CAUTION:
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection requirements.
Refer to the information that is provided with your IBM device for electrical
specifications.
vii
Statement 14
CAUTION:
Hazardous voltage, current, and energy levels might be present. Only a
qualified service technician is authorized to remove the covers where the
following label is attached.
Statement 15
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server
unit is extended.
Statement 16
CAUTION:
Some accessory or option board outputs exceed Class 2 or limited power
source limits and must be installed with appropriate interconnecting cabling in
accordance with the national electric code.
viii
xSeries 380: User’s Reference
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1.Introducing the IBM xSeries 380 server . . . . . . . . . . . . . . . . . . . . . . . .
Features and specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notices and statements used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What your IBM xSeries 380 offers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reliability, availability, and serviceability features . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
© Copyright IBM Corp. 2001
1
2
3
5
6
7
7
9
Chapter 2.Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning on the server for the first time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Standby mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
11
12
12
13
Chapter 3.Arranging your workspace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glare and lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical outlets and cable lengths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
15
15
16
16
Chapter 4.Configuring your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the BIOS Setup Utility program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the BIOS Setup Utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Choices available from the BIOS Setup main menu. . . . . . . . . . . . . . . . . . . . . . .
Using the Extensible Firmware Interface (EFI) boot manager . . . . . . . . . . . . . . .
Using the Extensible Firmware Interface (EFI) shell. . . . . . . . . . . . . . . . . . . . . . .
Using the QLogic SCSI Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Firmware Update Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the SELView Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Server Management Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . .
17
18
18
18
24
25
26
26
26
27
Chapter 5.Installing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System reliability considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Working inside the server with the power on . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handling static-sensitive devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing hot-swap options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing a hot-swap 172-mm fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing a hot-swap 120-mm fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a hot-swap hard disk drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing a hot-swap power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing a hot-plug PCI adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Input/output ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Video port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auxiliary-device (pointing device) port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parallel port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Universal Serial Bus (USB) ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SCSI port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
32
32
33
33
34
41
41
42
43
44
46
49
49
50
50
51
52
52
53
ix
x
Chapter 6.Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AMIDiagnostic program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Running AMIDiag in batch mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AMIDiag Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AMIDiag Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting AMIDiag tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AMIDiag error codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IDE CD error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IDE DVD error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ATAPI removables error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Video error codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB error codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parallel error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial port error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PS/2 mouse error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ACPI error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting an Ethernet controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network connection problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet controller troubleshooting chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting information, help, and service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting information by fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting help and service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the documentation and diagnostic programs. . . . . . . . . . . . . . . . . . . . .
Calling for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Purchasing additional services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
55
57
57
57
58
59
60
62
62
63
65
65
65
66
66
67
67
68
68
69
69
70
73
73
74
75
76
76
76
76
76
76
77
78
Appendix A. Product warranties and notices . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IBM Statement of Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Part 1 - General Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Part 2 - Country-unique Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processing date data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Federal Communications Commission (FCC) Statement . . . . . . . . . . . . . . . . . .
Industry Canada Class A emission compliance statement . . . . . . . . . . . . . . . . .
Australia and New Zealand Class A statement . . . . . . . . . . . . . . . . . . . . . . . . . .
United Kingdom telecommunications safety requirement . . . . . . . . . . . . . . . . . .
European Union EMC Directive conformance statement. . . . . . . . . . . . . . . . . . .
Taiwan electrical emission statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Japanese Voluntary Control Council for Interference (VCCI) statement . . . . . . .
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
79
79
79
79
79
81
87
88
88
88
89
89
89
89
90
90
90
90
90
91
IBM® xSeries 380: User’s Reference
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Contents
xi
xii
IBM® xSeries 380: User’s Reference
Chapter 1. Introducing the IBM xSeries 380 server
Your IBM®
xSeries 380 delivers processing for 64-bit applications. It is a fourway symmetric multiprocessing (SMP) server that is ideally suited for 64-bit
application development environments that require an industry standard reference
platform, efficient memory management, and 64-bit processing performance.
Your IBM xSeries 380 server comes with a three-year limited warranty. With access to
the World Wide Web, you can obtain up-to-date information about your server model
and other IBM products at http://www.ibm.com/pc/eserver/xseries.
For service, assistance, or additional information on the World Wide Web, see
“Getting information, help, and service” on page 76.
You will find the server serial number and model number on labels on the rear and the
front of the server. You will need these numbers when you register your server with
IBM.
© Copyright IBM Corp. 2001
1
Features and specifications
The following table provides a summary of the features and specifications for your
xSeries 380.
Microprocessor:
®
®
PCI expansion slots:
Environment:
•
Intel Itanium
microprocessor
•
Eight hot-plug 66 MHz
64-bit
Air temperature: 10° to 35°C
(50° to 95°F)
•
2 or 4 MB* of level-3
cache 133 MHz frontside bus (FSB)
•
Two non-hot-plug 33
MHz 64-bit (reserved)
Heat output
•
Support for up to four
microprocessors
Hot-swap power supplies:
•
Four 800-watt (110 -208
V ac)
Memory:
•
•
•
•
Standard: 1 GB*(4-256
MB DIMMs)
•
ATI RAGE controller
Maximum: 64 GB (64-1
GB DIMMs)
•
Compatible with SVGA
and VGA
Type: PC100, version
1.2 buffered, ECC,
SDRAM
•
Slots: 64 dual inline
•
Standard drives:
•
Video:
Diskette: IDE 120 MB
(LS120)
•
CD-ROM: IDE
•
Hard disk drives: Two
36 GB hot-swap low
voltage differential SCSI
(LVDS) drives
Redundant cooling:
8 MB video memory
Approximate heat output in
British thermal units (Btu)
per hour: 6174 Btu
Installation requirements:
•
Front clearance: 3 in.
•
Rear clearance: 8 in.
Integrated functions:
•
QLogic ISP12160 low
voltage directive SCSI
(LVDS) controller
Height: 31.12 cm (12.25
inches, 7U)
•
Integrated service
processor
•
Depth: 44.45 cm (17.5
inches)
•
Video port
•
Width: 71.12 cm (28.0
inches)
•
Mouse port
•
Keyboard
•
Maximum weight: 68.1
kg (150 lb) depending
on configuration
•
Parallel port
•
Two serial ports
•
Two Universal Serial
Bus (USB) ports
•
System controls and
indicators
•
Basic input/output
system (BIOS), poweron self-test (POST),
and Setup utility stored
in a flash memory
device.
Size:
Six hot-swap fan assemblies
*KB equals approximately 1000 bytes. MB equals approximately 1 000 000 bytes. GB
equals approximately 1 000 000 000 bytes.
2
xSeries 380: User’s Reference
Notices and statements used in this book
The Caution statements and Danger statements also appear in the multilingual safety
information book provided on the IBM xSeries Documentation CD. Each statement is
numbered for easy reference to the corresponding statement in the safety book.
Descriptions of the notices and statements that appear in this book are as follows:
•
Notes: These notices provide important tips, guidance, or advice.
•
Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
•
Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
•
Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
•
Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Chapter 1. Introducing the IBM xSeries 380 server
3
4
xSeries 380: User’s Reference
What your IBM xSeries 380 offers
The unique design of your server combines the following features:
•
Multiprocessing performance
Your system supports one to four Itanium microprocessors with either 2 or 4 MB
each of level-2 cache. It is a four-way symmetric mutliprocessing (SMP) server.
•
Large system memory
The xSeries 380 can support up to 64 GB of system memory. Memory resides on
two memory boards. Each memory board contains slots for 32 dual inline memory
modules (DIMMs). The memory controller supports PC100-registered version 1.2
buffered synchronous dynamic random access memory (SDRAM) DIMMs.
Supported DIMM sizes are 256 MB, 512 MB, and 1 GB. Each memory board can
support from 1 GB to 32 GB.
•
System-management capabilities
Three controllers provide the system-management capabilities of your server: the
Baseboard Management Controller (BMC), Intelligent Chassis Management Bus
Controller (ICMBC), and the Hot-Swap Controller (HSC).The BMC monitors for
system platform management events and logs their occurrence in the System
Event Log (SEL). System platform management events include over-temperature
and over-voltage conditions as well as fan failures.
The HSC performs the SAF-TE command set, controls the fault lights, and
provides a path for management information from the SCSI interface. It retrieves
drive fault status, backplane temperature, and fan failure information from the
Intelligent Platform Management Bus (IPMB). Then, it queries the status of the
power distribution board from the BMC and controls drive power-on and powerdown. This facilitates the hot-swapping capabilities of the PCI adapters, fans, and
hard disk drives.
The Chassis Bridge Controller (CBC) serves as a bridge between the internal
Intelligent Platform Management Bus (IPMB) and the external Intelligent Chassis
Management Bus Controller (ICMBC). The internal IPMB transports management
information within a system, and the external ICMBC transports server
management information between the servers.
Chapter 1. Introducing the IBM xSeries 380 server
5
Reliability, availability, and serviceability features
Three of the most important considerations in server design are reliability, availability,
and serviceability (RAS). The RAS features help you to ensure the integrity of the
data that is stored on your server, the availability of the server when you need it, and
the ease with which you can diagnose and repair problems.
The following is an abbreviated list of the RAS features that your server supports:
6
•
Power-on self-test (POST)
•
Automatic restart after a power failure
•
Low-voltage protection
•
Dual hot-swap LVDS SCSI hard disk drives
•
Error checking and correcting (ECC) memory
•
Error codes and messages
•
Menu driven setup, system configuration, and diagnostic programs
•
System-management capabilities
•
Redundant and hot-swap fans
•
Redundant and hot-swap power supplies
•
Diagnostic LEDs
xSeries 380: User’s Reference
Server controls and indicators
The following section identifies the controls and indicators on the front and rear of
your server.
Front view
Power control button
Reset button
Initialization button
System power light
Power failure light
Fan failure light
Hot-plug adapter failure light
POWER
RESET
INIT
SYS
PWR
FAN
GEN-
LCD DISPLAY
PWR
ACTIVE
FAIL
PWR
ACTIVE
Operator
information panel
FAIL
754499-
Hard disk drive
failure light
Hard disk drive
activity light
Hard disk drive
power-on light
Power control button: Press this button to turn the server on or off.
Reset button: Press this button to reset the server and run the power-on self-test
(POST).
Initialization button: Press this button to move register information into a file or
output device, provided the operating system supports copying or moving of the
register information.
System power light: When this light is on, power is present in the server. When this
light is off, it indicates that power is turned off or the power source is disrupted.
Power failure light: When this light is flashing, it indicates that the power source
failed. When this light is on, it indicates that the power source experienced a
catastrophic failure.
Fan failure light: When this light is flashing, it indicates that a fan has failed.
Hot-plug adapter failure light: When this light is on, it indicates that a hot-plug
adapter has failed.
Operator information panel: System monitor information appears on this display.
Hard disk drive failure light: When this light is on, a hard disk drive has failed. When
flashing, this light indicates that a drive reset is in progress.
Chapter 1. Introducing the IBM xSeries 380 server
7
Hard disk drive activity light: When this light is on, the server is accessing the hard
disk drive.
Hard disk drive power-on light: When this light is on, power to the hard disk drive is
present.
Front panel
CD activity light
CD eject/load
button
Diskette drive
activity light
Diskette drive
eject button
PWR
Power supply
activity light
Power supply
predictive failure
light
POWER
RESET
SYS
PWR
FAN
GEN-
LCD DISPLAY
PWR
Power supply
failure light
INIT
ACTIVE
FAIL
PWR
ACTIVE
FAIL
754499-
CD eject/load button: Press this button to eject or retract the CD tray so that you can
insert or remove a CD.
CD activity light: When this light is on, the CD drive is being accessed.
Front panel: The front panel contains status lights.
Diskette drive activity light: When this light is on, the diskette drive is being
accessed.
Diskette eject button: Press this button to eject a diskette from the drive.
Power supply failure light When this light is on, the power supply has failed. When
this light is blinking, the power supply has reached its current limit of power output
Power supply predictive failure light: When this light is blinking, the power supply
is about to fail.
Power supply activity light: When this light is on, the power supply is functioning
properly. When this light is blinking, the power supply is in standby mode.
8
xSeries 380: User’s Reference
Rear view
Keyboard port
Auxiliary-device (pointing device) port
Power cord connector
Parallel port
External SCSI connector
Serial ports A - top
B - bottom
ICMB ports # 2 - top
# 1 - bottom
USB ports
Video port
Power cord connector
Expansion slot
Ethernet port
Hot-plug PCI status lights
Power cord connector
USB ports: Use this port to connect Universal Serial Bus devices to the server.
Serial ports: Use this port to connect modems or other serial devices to the server.
Keyboard port: Use this port to connect the keyboard to the server.
Auxiliary-device (pointing device) port: Use this port to connect a mouse or
pointing device to the server.
Power cord connector: There are two power cord connectors. These connectors
connect the two power cords to the server.
Chapter 1. Introducing the IBM xSeries 380 server
9
Parallel port: Use this port to connect parallel devices to the server.
External SCSI connector: Use this connector to attach external SCSI devices to the
server.
ICMB ports: Use these ports to connect the Intelligent Chassis Management Bus and
external bus for passing management information between servers.
Video port: Use this port to connect the monitor to the server.
Ethernet port: Use this port to connect the server to an Ethernet network.
Hot-plug PCI status lights: These lights display the status of the PCI adapter
installed in the expansion slot.
Expansion slots: These expansion slots are for PCI adapters. These slots are
numbered 1 through 10 from right to left as you are facing the rear of the server.
10
xSeries 380: User’s Reference
Chapter 2. Turning on the server
This chapter provides instructions on how to start your server for the first time, starting
the server after turning it off, and how to turn off the server.
Turning on the server for the first time
Starting the server for the first time involves plugging the two power cables of your
server into a power distribution unit (PDU) and configuring the system before installing
and starting the operating system. Packaged with your server are two power cables to
connect your server to a PDU. You can use one of the following PDU options:
•
NetBAY Front-end Power Distribution Unit
•
NetBAY Server Dual-cord Power Distribution Unit
•
NetBAY Rack Power Distribution Unit
If you choose to plug your server into outlets, refer to “Power cords” on page 91 for
information.
The first time you start the server, you will need to run the BIOS Setup utility, set the
correct date and time, and then let the server run its power-on self-test (POST) and
pass control to the boot manager. For more information, refer to “Using the Extensible
Firmware Interface (EFI) boot manager” on page 24.
Complete the following steps to start your server for the first time:
1. Make sure that all external devices, such as the monitor, keyboard, and mouse
are connected to the server.
2. Remove the drive protection card from the LS120 diskette drive.
3. Plug one end of the two power cables into the server. You must plug a power
cable into each power supply.
4. Plug the opposite end of the two power cables into a PDU. Alternatively, use
optional power cords (see “Power cords” on page 91) to plug the server directly
into the power source.
5. Turn on the monitor by pressing the monitor power-on button.
6. Press the power-control button on the front of the server.
7. Insert the installation CD for your operating system.
Notes:
a. Before you can use your computer, you must obtain and install an operating
system. Refer to the information provided with your operating system for
installation instructions.
b.
If you do not insert the CD in time, the system will not recognize the CD and
you will need to restart the server.
8. When the startup process is complete, refer to the documentation that comes with
your operating system for instructions on how to complete the installation.
© Copyright IBM Corp. 2001
11
Turning on the server
This section provides information about how to turn on the server again after the initial
startup has been completed.
Complete the following steps to start the server:
1. Verify that the power cords are plugged into a PDU.
2. Turn on the monitor by pressing the monitor power-on button.
3. Press the power-control button on the front panel of the server. See “Server
controls and indicators” on page 7 for the location of this button.
Attention: If the following message displays during POST, press Reset before
continuing system startup:
ERRORS FOUND IN MEMORY SUBSYSTEM, FAILING ROWS WILL BE MAPPED OUT ON THE NEXT
RESET. IT IS STRONGLY SUGGESTED THAT YOU RESET THE SYSTEM NOW.
ALLOWING THE SYSTEM TO CONTINUE TO BOOT MAY RESULT IN UNSTABLE SYSTEM BEHAVIOR
AND/OR HARD DISK CORRUPTION
Hit F1 to load defaults or F2 to run setup or ESC to continue
Turning off the server
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power
source.
2
1
12
xSeries 380: User’s Reference
Complete the following steps to turn off the server:
Note: Turning off the server refers to the act of disconnecting the server from the
power source.
1. Refer to your operating system documentation for the proper procedure to shut
down the operating system.
Note: Each operating system is different. Some will allow an immediate
shutdown; others require an orderly shutdown procedure.
2. Press and hold the power-control button on the front of the server for several
seconds. This will put the server into standby mode.
3. Disconnect the server from the power source.
Note: After you turn off the server, wait at least 5 seconds before you turn on the
server again.
Standby mode
Standby puts the server into a wait state. When in a wait state, the server is not
running the operating system, and all core logic is shut down except for the service
processor.
Complete the following steps to put the server into the standby mode:
1. Refer to your operating system documentation for the proper procedure to shutdown the operating system.
Note: Each operating system is different. Read all the documentation about
shutting down the operating system before continuing.
2. Press the power-control button on the front of the server.
Chapter 2. Turning on the server
13
14
xSeries 380: User’s Reference
Chapter 3. Arranging your workspace
To get the most from your server, arrange both the equipment you use and your work
area to suit your needs and the kind of work you do. Your comfort is of foremost
importance, but light sources, air circulation, and the location of electrical outlets also
can affect the way you arrange your workspace.
Comfort
Although no single working position is ideal for everyone, here are a few guidelines to
help you find a position that suits you best.Sitting in the same position for a long time
can cause fatigue. A good chair can make a big difference. The backrest and seat
should adjust independently and provide good support. The seat should have a
curved front to relieve pressure on the thighs. Adjust the seat so that your thighs are
parallel to the floor and your feet are either flat on the floor or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your wrists in a
neutral, comfortable position. Try to keep a light touch on the keyboard and your
hands and fingers relaxed. You can change the angle of the keyboard for maximum
comfort by adjusting the position of the keyboard feet.Adjust the monitor so the top of
the screen is at, or slightly below, eye level. Place the monitor at a comfortable
viewing distance, usually 51 to 61 cm (20 to 24 in.), and position it so you can view it
without having to twist your body. Also position other equipment you use regularly,
such as the telephone or a mouse, within easy reach.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights, windows,
and other light sources. Even reflected light from shiny surfaces can cause annoying
reflections on your monitor screen. Place the monitor at right angles to windows and
other light sources, when possible. Reduce overhead lighting, if necessary, by turning
off lights or using lower wattage bulbs. If you install the monitor near a window, use
curtains or blinds to block the sunlight. You might have to adjust the Brightness and
Contrast controls on the monitor as the room lighting changes throughout the
day.Where it is impossible to avoid reflections or to adjust the lighting, an antiglare
filter placed over the screen might be helpful. However, these filters might affect the
clarity of the image on the screen; try them only after you have tried all other methods
of reducing glare.
Dust buildup compounds problems that are associated with glare. Remember to clean
your monitor screen periodically using a soft cloth that is moistened with a
nonabrasive liquid glass cleaner.
© Copyright IBM Corp. 2001
15
Air circulation
Your server and monitor produce heat. Your server has one or more fans that pull in
fresh air and force out hot air. The monitor lets hot air escape through vents. Blocking
the air vents can cause overheating, which might result in a malfunction or damage.
Place the server and monitor so that nothing blocks the air vents; usually, 15 cm (6
inches) of air space is sufficient. Also, make sure that the vented air is not blowing on
someone else
Electrical outlets and cable lengths
The location of electrical outlets and the length of power cords and cables that
connect to the monitor, printer, and other devices might determine the final placement
of your server.
When arranging your workspace:
Avoid the use of extension cords. When possible, plug the PDU power cords
directly into electrical outlets.
Keep power cords and cables neatly routed away from walkways and other areas
where they might get kicked accidentally.
For more information about power cords, see “Power cords” on page 91.
16
xSeries 380: User’s Reference
Chapter 4. Configuring your server
The following configuration utilities are provided with your server.
•
BIOS Setup Utility
This program is part of the basic input/output system (BIOS) that comes with your
server. Use this program to configure the serial and parallel ports, change the drive
startup sequence, set the date and time, and set passwords.
•
Extensible Firmware Interface (EFI) boot manager
This program controls the startup environment. After you turn on the server, this
program offers you a choice of startup options. For example, you can start to the EFI
shell, to an operating system located on the network or on media, or to the Boot
Maintenance Menu.
•
QLogic SCSI Utility
You can use this utility to configure the devices that are attached to the integrated
SCSI controller. Use this program to change default values, resolve configuration
conflicts, and perform a low-level format on a SCSI hard disk.
•
Firmware Update Utility
You can use this utility to upgrade the firmware that controls the Baseboard
Management Controller (BMC), the Hot-Swap Controller (HSC), the Chassis Bus
Controller (CBC), and the system BIOS.
•
System Event Log Viewer Utility
You can use this utility to view the System Event Log. The BMC logs system platform
management events and logs the events in the System Event Log (SEL). System
platform management events include over-temperature conditions, over-voltage
conditions, and fan failure.
•
Server Management Configuration Utility
You can use this utility to view or modify the server management firmware
configuration data. The firmware configuration data is maintained on the BMC.
© Copyright IBM Corp. 2001
17
Using the BIOS Setup Utility program
This section provides the instructions needed to start the BIOS Setup Utility program
and descriptions of the available menu choices.
Starting the BIOS Setup Utility program
To start the BIOS Setup Utility program:
1. Turn on the server.
2. Press F2 to start the BIOS Setup Utility program.
Note: If you have set both levels of passwords (user and supervisor), you must
type the supervisor password to access the full BIOS Setup menu.
Follow the instructions that appear on the screen.
Choices available from the BIOS Setup main menu
From the BIOS Setup Utility Main menu, you can select settings that you want to
change.
Note: The choices on some menus might differ slightly, depending on the BIOS
version in your server.
The following table describes the choices available from the Main menu:
Menu item
18
Default value
Description
BIOS Version
[bios_version_number]
The currently installed
version of BIOS. You cannot
change this value. It appears
for informational purposes
only.
Processor Type
[Intel Itanium processor]
The processor type. You
cannot change this value. It
appears for informational
purposes only.
Processor Retest
[Disabled] Enabled
The system will activate and
retest all processors on the
next system start, if Enabled.
This option will be
automatically set to Disabled
on the next system start.
Language
[English (US)]
Francais (FR)
Deutsch (DR)
Italiano (IT)
Espanol (SP)
The default language used by
the BIOS.
System Time
[hh:mm:ss]
The time in
hour:minute:second format.
System Date
[day mm/dd/yyyy]
The day and date in
month/day/year format.
xSeries 380: User’s Reference
The following table describes the choices available from the Advanced menu.
Primary menu
Boot Configuration
Peripheral
Configuration
Item submenu
Item value
Description
Plug & Play O/S
[No] Yes
Configures boot settings. If
the operating system
supports Plug and Play
operation, set this value to
Yes.
Reset Config Data
[No] Yes
Resets the configuration data
after a restart operation.
Numlock
[Off] On
Locks the number keypad.
ADM Graphics
Mode
[Disabled] Enabled
Enables or disables the ADM
graphics mode.
Serial Port A
[Auto]
Enable
Disable
Determines serial port A
configuration at startup.
Auto
Automatically
determine the base
I/O address and
interrupt to use for
the port.
Enable Requires you to
supply the base I/O
address and the
interrupt value.
Disable Causes the server
to disable the port.
Serial Port B
[Auto]
Enable
Disable
Determines serial port B
configuration at startup.
Auto
Automatically
determine the base
I/O address and
interrupt to use for
the port.
Enable Requires you to
supply the base I/O
address and the
interrupt value.
Disable Causes the server
to disable the port.
Parallel Port
[Auto]
Enable
Disable
Determines parallel port
configuration at boot time.
Auto
Causes the server
to determine the
base I/O address
and interrupt to use
for the port.
Enable Requires you to
supply the base I/O
address and the
interrupt value.
Disable Causes the server
to disable the port.
Chapter 4. Configuring your server
19
Primary menu
Peripheral
Configuration
Item submenu
Mode
Item value
[Bi-directional]
Output Only
EPP
ECP
Description
Defines the transfer mode for
the parallel port.
Bi-directional
Enables data
transfer to and from
the server.
Output Enables data
transfer from the
server only.
20
xSeries 380: User’s Reference
EPP
Specifies Enhanced
Parallel Port mode.
ECP
Specifies Enhanced
Port mode.
Onboard SCSI
[Enabled]
Disabled
Enables or disables the
onboard SCSI.
Onboard NIC
[Enabled]
Disabled
Enables or disables the
onboard network interface
controller (NIC) during the
operation of the EFI shell.
This value has no effect on
the operating system.
Primary menu
IDE Configuration
Item submenu
IDE Controller
Item value
[Both]
Disabled
Primary
Secondary
Description
Selects the IDE controller
and hard disk drive type
installed in your system.
Both
Enables both IDE
controllers.
Disabled Disables the
integrated IDE
controller.
Primary
Enables only the
primary controller.
Secondary
Enables only the
secondary
controller.
Hard Disk PreDelay
[Disabled]
Enabled
[Disabled]
Enabled
Configures the hard disk predelay.
Enabled Causes the BIOS
to insert a delay
before attempting to
detect IDE drives in
the system.
Disabled Disables the predelay.
Primary IDE
Master
[drive_id]
Not Installed
A drive-specific identifier for
the primary IDE master
device currently installed in
the system. Click on the
value to display sub-menu
items:
Type
Specifies how the
server identifies the
device
(automatically or as
an ATPI device).
Use ARMD Drive As
Specifies how to
use the device
(diskette drive or
hard disk drive)
Secondary IDE
Master
[drive_id]
Not Installed
A drive-specific identifier for
the secondary IDE master
device currently installed in
the system. Click on the
value to display a sub-menu
item:
Type
Specifies how the
server identifies the
device
(automatically or as
an ATPI device).
Chapter 4. Configuring your server
21
Primary menu
Chipset
Configuration
Event Log
Configuration
Item submenu
Item value
Description
Request Bus
Parking
[Disabled]
Enabled
Defines whether to park on
the system bus.
BINIT Input
[Disabled]
Enabled
Enables all host bus agents
to enable bus initialization
(BINIT) observation logic.
In-Order Queue
Depth
[08]
BSP Jumper
Selected
[Disabled] Enabled
Defines the in-order queue
depth. When set to 1, all
agents on the host bus limit
their in-order queue depth to
1.
CPU Work
Arounds
[Auto] Manual
Defines Processor Dispersal,
DET stalls, and other
processor settings.
Memory Related
Items
[Disabled] Enabled
Defines System ECC, Base
Memory Test Interval,
Defective DIMM Mapout, and
Clear Bad Memory Row.
Event Logging
[Enabled] Disabled
Enables or disables logging
of system events.
Enable BERR
[Enabled] Disabled
Enables or disables bus error
(BERR) event generation.
Enable SERR
[Enabled] Disabled
Enables or disables PCI
system error (SERR) event
generation.
Enable PERR
[Enabled] Disabled
Enables or disables PCI
parity error (PERR) event
generation.
Enable BINIT
[Enabled] Disabled
Enables or disables BINIT
event generation.
Enable HostBus
DATA ERROR
[Enabled] Disabled
Enables or disables
processor data error
checking.
Enable HostBus
ADDR PARITY
[Enabled] Disabled
Enables or disables
processor Address Parity
checking
Clear All MCA
Records
[Disabled] Enabled
Enables or disables the
logging of MCA records on
NVRAM.
The following table describes the choices available from the Security menu.
Menu item
22
Default value
Description
Administrator Password Is
[Not Installed]
administrator_password
The current administrator
password. To set the
administrator password, use
the Set Administrator
Password menu item.
User Password Is
[Not Installed]
user_password
The current user password.
To set the user password,
use the Set User Password
menu item.
xSeries 380: User’s Reference
Menu item
Default value
Description
Set Administrator Password
Not applicable
Define the administrator
password.
Set User Password
Not applicable
Define the User password
Setting the administrator password. You can set the administrator password so that
only authorized personnel can change configuration information from within the BIOS
Setup Utility. The keyboard and mouse remain locked until you type the correct
password. You can use any combination of up to seven characters (A-Z, a-z, 0-9, and
blanks) for your administrator password. Keep a record of your password in a secure
place.
Note: Only a qualified service technician can delete the administrator password.
Setting the user password. This password is set for each user, so that the
administrator can control permissions and configuration options for each user. You
can use any combination of up to seven characters (A-Z, a-z, 0-9, and blanks) for your
user password.
The following describes the choices available from the System Management menu.
Menu item
Default value
Description
Console Redirection
Not applicable
Configures the server for
console redirection.
Service Boot
[Disabled]
Enabled
Starts the server in Service
Partition Boot mode. This item
will be automatically reset to
Disabled on the next system
start.
The following describes the choices available from the Exit menu.
Menu item
Exit Saving Changes
Exit Discarding Changes
Load Setup Defaults
Description
Exit from Setup with or without saving your
changes in CMOS.
Yes
Saves your changes and exits from
the utility
No
Discards your changes and exits
from the utility
Exit from Setup with or without discarding
your changes.
Yes
Discards your changes and exits
from the utility.
No
Saves your changes and exits from
the utility.
Load Setup with factory defaults.
Yes
Loads Setup values from a file
previously saved through the Save
Custom Defaults menu item. You
must specify the file name.
No
No action.
Chapter 4. Configuring your server
23
Menu item
Load Custom Defaults
Save Custom Defaults.
Discard Changes
Description
Load Setup with custom defaults.
Yes
Loads Setup values from a file
previously saved through the Save
Custom Defaults menu item. You
must specify the file name.
No
No action.
Save the current set of values into a file that
you can later load using the Load Custom
Defaults menu item.
Yes
Writes setup values to a file you
specify.
No
No action.
Discard the changed values you have
accumulated during this Setup session.
Yes
Discards the Setup values for the
current Setup Utility session
No
No action.
Using the Extensible Firmware Interface (EFI) boot manager
You can use the EFI boot manager to configure a variety of boot options including
booting to an external device as well as to a specific file.The following table provides a
summary of the actions available from the EFI boot manager:
Action
24
Description
Boot from a File
Automatically adds EFI applications as boot options or enables
you to boot from a specific file.
Add a Boot Option
Adds a boot option to the EFI boot manager. You specify the
option by providing the name of the EFI application. Along with
the name, you can also provide either ASCII or UNICODE
arguments the file might use.
Delete Boot Options
Enables you to delete a specific boot option or all boot options.
Change Boot Order
Enables you to control the relative order in which the EFI boot
manager attempts boot options. For help on the control key
sequences you need for this option, refer to the help menu.
Enables you to select a boot option to use one time (the next
boot operation).
Manage Boot Next
Setting
Enables you to select a boot option to use one time (the next
boot operation).
Set Automatic Boot
Timeout Value
Enables you to define the value in seconds that pass before the
system automatically boots without user intervention. Setting
this value to zero disables the timeout feature.
xSeries 380: User’s Reference
Action
Description
Select Active Console
Output Devices
Enables you to display the list of available console output
devices, as contained in the ConOutDev list. You can select or
deselect additional output consoles from this menu. Note: The
Boot Maintenance Manager performs logic checking to ensure
that you choose a legal ensemble of devices. For example, the
manager does not allow you to choose two different messaging
devices, such as PC-ANSI and VT-100, to be active consoles
on a given UART.
Select Active Console
Input Devices
Enables you to display the list of available console input
devices, as contained in the ConInDev list and the subset
detailed in the ConIn variable.
Select Active Error
Devices
Enables you to display the list of available error devices as
contained in the ErrOutDev list and the subset detailed in the
ErrOut variable.
Note:
Cold Reset
Enables you to perform a platform-specific cold reset of the
system.
Note:
Exit
The active error devices are essentially a type of
console output device whose only traffic includes error
messaging.
A cold reset typically means a full platform reset.
Returns control to the EFI boot manager main menu. This will
display the active boot devices, including a possible integrated
EFI shell (if the implementation is so constructed).
Using the Extensible Firmware Interface (EFI) shell
Use the EFI shell to load device drivers, start EFI applications, and start (boot) the
network operating system. In addition, the EFI shell also provides a set of basic
commands to manage files and system environment variables.
In addition, with the EFI shell, you can create your own EFI shell commands and EFI
applications. For detailed information about the EFI shell, its commands, and the
ability to develop applications, refer to the EFI Developer’s Guide. Find the guide at
the following World Wide Web address:
http://developer.intel.com/technology/efi/downsource.htm.
Click EFI sample implementation source code and select the Microsoft® Word file
Efi_dg.doc in the Notes folder.
Chapter 4. Configuring your server
25
Using the QLogic SCSI Utility
Use the QLogic SCSI Utility to configure the SCSI capabilities of the xSeries 380
server. You run this utility during the restart operation before the BIOS Setup Utility. To
enter the QLogic SCSI Utility, perform the following procedure:
During the system reset performed after you exit from the BIOS Setup Utility, watch
the monitor for the prompt to start the QLogic Setup Utility.When you see the prompt
for the QLogic Setup Utility, press Alt+Q.
Using the Firmware Update Utility
The Firmware Upgrade Utility is an EFI program that updates the following server
code:
•
Baseboard Management Controller (BMC)
•
Hot-Swap Controller (HSC)
•
Chassis Bridge Controller (CBC)
•
BIOS
For the most recent firmware downloads, update utilities, and instructions, go to the
IBM Personal Computing Web page at http://www.ibm.com/pc/support, and download
the latest level of BIOS and firmware code. The README.TXT file in the download
package contains the instructions for using the utility.
Using the SELView Utility
Use the SELView Utility to perform the following tasks:
•
Examine all System Event Log (SEL) entries
•
Examine previously stored System Event Log entries from a file
•
Save the System Event Log entries to a file
•
Clear the System Event Log entries from the nonvolatile storage area
•
Sort the SEL records by various fields such as Timestamp, Sensor Type Number,
Event Description, and Generator ID
Note: For the latest version of the utility, go to the IBM Personal Computing Web
page at http://www.ibm.com/pc/support.
If you suspect a problem with your server, run this utility and save the log file. Call for
service and refer the servicer to the log file for information. To use the SELView Utility,
do the following:
1. Insert the System Utilities CD into the CD-ROM drive.
Note: You can run the utility directly from the System Utilities CD or from a
diskette you create from the CD. If you choose to run the utility from a
diskette, follow the instructions in the READ.TXT file on the CD.
2. Type the following command from the EFI shell prompt:
issue: map -r
3. Locate the FSx where x is the CD-ROM drive (FF).
4. Issue FSx: where x is the CD-ROM drive.
26
xSeries 380: User’s Reference
5. Type the following: CD selview
6. Run the utility by typing the following command:
Selview
You can select the following actions:
File
Open and save System Event Log files. You can also exit from the utility from
this menu.
SEL
Manage System Event Log files by reloading data, displaying properties,
clearing log entries, and sorting files by various fields.
Help
Provides information on the utility.
Using the Server Management Configuration Utility
Use the Server Management Configuration Utility to perform the following tasks:
•
Configure power restoration policies when the system loses AC power
•
Set the accelerated cool-down timeout
•
Set the Fault Resilient Boot (FRB) time-out
•
Enable or disable Platform Event Filtering (PEF) and Platform Event Paging
(PEP)
•
Configure the Advanced Configuration and Power Interface (ACPI) features
Note: For the latest version of the utility, go to the IBM Personal Computing Web
page at http://www.ibm.com/pc/support.
To use the Server Management Configuration Utility, do the following:
1. Insert the System Utilities CD into the CD-ROM drive.
Note: You can run the utility directly from the System Utilities CD or from a
diskette you create from the CD. If you choose to run the utility from a
diskette, follow the instructions in the READ.TXT file on the CD.
2. Type the following command from the EFI shell prompt:
issue: map -r
3. Locate the FSx where x is the CD-ROM drive (FF).
4. Issue FSx: for the CD-ROM drive.
5. Type the following: CD SMConfig
6. Run the utility by typing the following command:
SMConfig
The following table provides a summary of the actions available from the utility main
menu.
Menu item
Description
File open
Opens a different .ini file of configuration data.
Config
Select from a dynamic list of options for the configuration
classes in the current .ini file.
Chapter 4. Configuring your server
27
Menu item
Platform setup
Description
Configures the platform-specific feature.
Accelerated cool down
Enables the system to cool down more rapidly
when the system is powered off.
Power setup
Configures power features.
Power restore policy
Defines activity when the system loses and then
regains AC power.
Power restore delay
The delay in seconds before the power restore
policy is activated.
Power cycle delay
The amount of time the system will not respond
to the front power-on button.
Fault resilient booting setup
Enables or disables a multiprocessing system to startup
the system, if the bootstrap processor (BSP) fails.
FRB3
ACPI
The level of fault resilient booting in which a timer
is started at system startup or system hard reset.
Configures ACPI features.
Button model
Defines the model of power-on button.
State notify
Determines if other server management
controllers installed in the server will be notified
of ACPI changes.
Fan control
Defines the operation of the fans when the
system enters standby mode.
Platform event filtering setup
Configures the actions to take during a platform event.
PEF enable
Enables or disables the platform event filter
(PEF).
PEP actions
Enables or disables platform event paging
actions when an event filter is triggered.
Logging enabled
Enables or disabled system event logging when
an event filter is triggered.
Power down
Enable or disable system power off during an
event.
Reset
Enables or disables a system reset when an
event is triggered.
Power cycle
Enables or disables sending a LAN alert
message when an event is triggered.
Filter entries
Enables or disables pre-configured event filters.
28
xSeries 380: User’s Reference
Menu item
Platform event paging setup
Description
Configures platform event paging features.
Blackout period
The amount of time between telephone pages.
Modem page string
The paging service number and the message
character string.
Emergency management port
(EMP) setup
Enables remote server management over a modem or a
direct serial connection.
Access mode
Defines EMP port access.
Restricted access mode
Enables or disables restricted access mode.
Connection mode
Configures the method of connection to the port.
Data carrier detect mode
Enables or disables monitoring of the data
carrier detect signal.
Baud rate
Configures the maximum rate that data is
transmitted through the EMP port.
Flow control
Enables or disables the flow control.
Modem Init string
Defines the modem initialization string.
Modem hangup string
This string is sent to the modem when the EMP
ends the session.
Modem ESC sequence
The value sent to the modem before sending a
command string to the modem.
Modem phone number
The telephone number of the modem connected
to the server.
Set password
Defines the password to restrict EMP access
through the direct serial connection or modem.
Chapter 4. Configuring your server
29
Menu item
Direct platform control/LAN
setup
Description
Configure direct platform control/LAN features.
LAN access mode
Defines the remote access mode.
Host IP address
The logical or Web address of the server.
Subnet mask
The logical or Web address of the server subnet.
The mask determines if the alert destination is
the local subnet or another subnet relative to the
server.
Gateway IP address
The IP address of the gateway, or router system
for the subnet.
Alert IP address
The logical or Web address of the systems to
which an alert message will be sent.
SNMP community string
Defines the community field in the header of the
SNMP trap sent for a LAN alert.
30
xSeries 380: User’s Reference
Chapter 5. Installing options
This chapter provides the basic information that is needed to install hardware options
and components in your server.
For a list of supported options for your server, see the ServerProven® list at the
following World Wide Web address: http://www.ibm.com/pc/compat/.
Some options and components must be installed or replaced only by trained service
personnel.
You can install or replace the following options and components:
•
172-mm fan
•
120-mm fan
•
Hard disk drive
•
PCI adapters in slots 3 through 10
•
Power supply
Trained service personnel only can install or replace the following components:
•
Microprocessor
•
Memory
•
Legacy I/O board
Statement 14
CAUTION:
Hazardous voltage, current, and energy levels might be present. Only a
qualified service technician is authorized to remove the covers where the
following label is attached.
© Copyright IBM Corp. 2001
31
Before you begin
Before you begin to install options in your server, read the following information:
•
Become familiar with the safety and handling guidelines provided in the Safety
Information book, the requirements specified in “Safety information” on page 34,
and the information in “Handling static-sensitive devices” on page 33. These
guidelines will help you work safely while working with your server or options.
•
Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and any other options that you intend to install.
•
You do not need to turn off the server to install or replace hot-swap power
supplies, hot-swap drives, hot-swap fans, or hot-plug PCI adapters.
•
Back up all important data before you make changes to disk drives.
For a list of supported options for the xSeries 380, refer to
http://www.ibm.com/pc/us/compat on the World Wide Web.
System reliability considerations
Attention: The operating temperature of the server, when installed in an equipment
rack, must not go below 10° C (50° F) or rise above 35° C (95° F). Extreme
fluctuations in temperature can cause a variety of problems in your server.
The equipment rack must provide sufficient airflow to the front of the server to
maintain proper cooling. It must also include ventilation sufficient to exhaust a
maximum of 6174 Btu per hour for the server. The rack that is selected and the
ventilation that is provided must be suitable to the environment in which the server will
be used.
To help maintain proper cooling and system reliability, ensure that:
32
•
Each of the drive bays has a drive installed.
•
Each of the power supply bays has a power supply installed.
•
A removed hot-swap drive is replaced within 10 minutes of removal.
•
Cables for optional adapters are routed according to the instructions that are
provided with the adapters.
•
A failed fan is replaced within 48 hours.
xSeries 380: User’s Reference
Working inside the server with the power on
Your server supports hot-plug devices and is designed to operate safely while turned
on with the cover removed. Follow these guidelines when you work inside a server
that is turned on:
•
Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before
working inside the server; do not wear cufflinks while you are working inside the
server.
•
Do not allow your necktie or scarf to hang inside the server.
•
Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist
watches.
•
Remove items from your shirt pocket (such as pens or pencils) that could fall into
the server as you lean over it.
•
Take care to avoid dropping any metallic objects, such as paper clips, hair pins, or
screws, into the server.
Handling static-sensitive devices
Attention: Static electricity can damage electronic devices and your system. To avoid
damage, keep static-sensitive devices in their static-protective package until you are
ready to install them.
To reduce the possibility of electrostatic discharge, observe the following precautions:
•
Limit your movement. Movement can cause static electricity to build up around
you.
•
Handle the device carefully, holding it by its edges or its frame.
•
Do not touch solder joints, pins, or exposed printed circuitry.
•
Do not leave the device where others can handle and possibly damage the
device.
•
While the device is still in its static-protective package, touch it to an unpainted
metal part of the system unit for at least two seconds. (This drains static electricity
from the package and from your body.)
•
Remove the device from its package and install it directly into your system unit
without setting it down. If it is necessary to set the device down, place it in its
static-protective package. Do not place the device on your system unit cover or on
a metal table.
•
Take additional care when handling devices during cold weather because heating
reduces indoor humidity and increases static electricity.
Chapter 5. Installing options
33
Safety information
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
34
xSeries 380: User’s Reference
Antes de instalar este producto lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Chapter 5. Installing options
35
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
36
•
Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
•
Connect all power cords to a properly wired and grounded electrical
outlet.
•
Connect to properly wired outlets any equipment that will be attached
to this product.
•
When possible, use one hand only to connect or disconnect signal
cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
To connect:
To disconnect:
1.
Turn everything OFF.
1.
Turn everything OFF.
2.
First, attach all cables to devices.
2.
First, remove power cords from outlet.
3.
Attach signal cables to connectors.
3.
Remove signal cables from connectors.
4.
Attach power cords to outlet.
4.
Remove all cables from devices.
5.
Turn device ON.
xSeries 380: User’s Reference
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
•
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
Chapter 5. Installing options
37
Statement 4
≥18 kg (37 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
38
xSeries 380: User’s Reference
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact a
service technician.
Statement 13
CAUTION:
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection requirements.
Refer to the information that is provided with your IBM device for electrical
specifications.
Chapter 5. Installing options
39
Statement 15
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server
unit is extended.
Statement 16
CAUTION:
Some accessory or option board outputs exceed Class 2 or limited power
source limits and must be installed with appropriate interconnecting cabling in
accordance with the national electric code.
40
xSeries 380: User’s Reference
Installing hot-swap options
This section contains the information necessary to install, remove, and replace the
hot-swap options and components in your server. The options and components in the
following list are the only options and components that you can install, remove, or
replace. A qualified technician must service all other options and components.
User-replaceable options and components include the following:
•
172-mm fan
•
120-mm fan
•
Hard disk drive
•
PCI adapters in slots 3 through 10
•
Power supply
Replacing a hot-swap 172-mm fan
Your server contains four 172-mm fans, two on each side of the server. The fans are
accessed from the fan-access doors on either side of the server. Each fan contains a
fan-failure light that identifies a failed fan.
Note: The illustrations in this document might differ slightly from your hardware.
Complete the following steps to replace a 172-mm fan:
1. Review the information in “Safety information” on page 34.
Statement 15
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server
unit is extended.
2. Slide the server out of the rack.
Chapter 5. Installing options
41
3. Slide the latch on the fan-access door upward, and open the door.
172 mm Fan
Finger hole
4. Grasp the fan assembly with the finger holes, and pull the fan assembly out of the
server.
Attention: To maintain proper cooling, do not leave the door open for an
extended time.
5. Slide the new fan assembly into place.
6. Close and lock the fan-access door.
7. Slide the chassis back into the rack.
Replacing a hot-swap 120-mm fan
Your server contains two 120-mm fans, which are accessed from the fan-access door
on the top of the server. Each fan contains a fan-failure light that identifies a failed fan.
Note: The illustrations in this document might differ slightly from your hardware.
Complete the following steps to replace a 120-mm fan:
1. Review the information in “Safety information” on page 34.
Statement 15
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server
unit is extended.
2. Slide the server out of the rack.
3. Loosen the thumbscrew on the fan-access door, and open the door.
42
xSeries 380: User’s Reference
4. Grasp the fan assembly with the finger holes, and pull the fan assembly out of the
server.
120 mm Fan
Finger hole
Attention: Do not leave the door open for an extended time. Cooling of the
system could be reduced.
5. Slide the new fan-assembly into place.
6. Close the fan-access door, and tighten the thumbscrew.
7. Slide the chassis back into the rack.
Installing a hot-swap hard disk drive
Your server supports two 1-inch (26 mm) slim, 3.5-inch hot-swap SCSI hard disk
drives in the hard disk drive bays.
Each hot-swap hard disk drive has three indicator lights: the power-on light, activity
light, and status light. The hard disk drive lights are illustrated and described in
“Server controls and indicators” on page 7. If the amber hard disk drive status light is
lit continuously, that individual drive is faulty and requires replacement. You can
replace a hot-swap drive without turning off the server.
Note: The illustrations in this document might differ slightly from your hardware.
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static-sensitive devices” on page 33.
Note: To maintain proper system cooling, do not operate the server for more than 10
minutes without either a drive or a filler panel installed in each bay.
Chapter 5. Installing options
43
Complete the following steps to install a drive in a hot-swap bay:
1. Review “Before you begin” on page 32.
Note: You do not have to turn off the server to install hot-swap hard disk drives.
2. Align the drive assembly with the guide rails in the bay, and slide the drive into the
bay.
3. Check the hard disk drive indicator lights to verify that the drive is functioning
properly. See “Server controls and indicators” on page 7 for more information.
Attention: Do not press on the perforated metal bracket of the tray when you
push the assembly into the bay.
Replacing a hot-swap power supply
Before you continue with the power-supply replacement procedure, review the
following information.
Attention: To maintain proper system cooling, do not operate the server for more than
5 minutes without either a power supply or filler panel installed.
Notes:
1. The power-supply bays are, from left to right, 1, 3, 4, and 2.
2. The illustrations in this document might differ slightly from your hardware.
1
44
xSeries 380: User’s Reference
3
4
2
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact a
service technician.
The power-supply status indicators provide the following information:
Power on
Predictive
failure
Off
Off
Off
No power to any power supplies
Off
Off
On
Power-supply failure
Blinking
Off
Off
AC power present/standby output on
On
Off
Off
DC outputs on and working
On
Off
Blinking
Current limit
On
Blinking
Off
Predictive failure
Failure
Power-supply status
Complete the following steps to replace a power supply:
1. Review the information in “Before you begin” on page 32.
Chapter 5. Installing options
45
2. Press the handle-locking tab to the left, and pull the power-supply handle down.
Handle locking tab
Power supply handle
3. Slide the power-supply out of the server.
4. Remove the new power-supply from the protective packaging, and place it on a
static-protective surface.
5. With the handle in the open position (pulled down), slide the new power supply
into the power-supply bay.
6. Push the handle up and into the locked position.
7. Check the power-supply status indicators to verify the power supply is functioning
properly.
Replacing a hot-plug PCI adapter
This section provides instructions on replacing a hot-plug PCI adapter.
Notes:
1. You can install hot-plug adapters in slots 3 through 10 only, counting from right to
left while facing the back of the server.
2. Hot-plug operations require operating system support and installation of the
required device drivers. You can determine if IBM has validated an adapter for
hot-plug operation at: http://www.ibm.com/pc/us/compat/hotplug/index.shtml. For
unsupported adapters, refer to the documentation provided with the adapter for
information and support.
46
xSeries 380: User’s Reference
Complete the following steps to replace a hot-plug PCI adapter:
1. Review the information in “Before you begin” on page 32.
Statement 15
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server
unit is extended.
Statement 16
CAUTION:
Some accessory or option board outputs exceed Class 2 or limited power
source limits and must be installed with appropriate interconnecting
cabling in accordance with the national electric code.
2. Slide the server out of the rack.
3. Loosen the thumbscrews on the rear cover, and open the cover.
Thumb screws
Rear cover
Chapter 5. Installing options
47
4. Press on the retention mechanism locking tab, and rotate the mechanism out
toward the rear of the server.
Retention mechanism
locking tab
Retention mechanism
5. Remove the adapter from the expansion slot.
6. Insert the new PCI adapter into the expansion slot, and press it firmly into place.
7. Push the retention mechanism locking tab in from the rear of the server until it
locks into place.
Note: Refer to the upper-left corner of the illustration above.
8. Rotate the retention mechanism locking tab on the rear of the expansion slot into
place.
Retention mechanism
9. Check the status lights above the PCI adapter after it is installed.
Note: If the green status light is lit, power is applied to the adapter, and it is ready
for use. If the amber status light is lit, the adapter might be defective or not
installed properly.
10. Configure the adapter, according to the instructions that come with the adapter.
48
xSeries 380: User’s Reference
Input/output ports
This section provides information about the following input/output (I/O) ports on the
rear of your server:
•
One video port
•
One auxiliary pointing-device (mouse) port
•
One keyboard port
•
One parallel port
•
Two serial ports
•
Two Universal Serial Bus (USB) ports
•
One external SCSI port
Video port
The integrated ATI RAGE 128VR 64-bit SVGA chip contains an SVGA controller that
is fully compatible with industry video standards. The standard system configuration
comes with 16 MB of video memory. You cannot add video memory to this system.
There is one video port connector on the system board.
5
1
15
11
The following table shows the pin-number assignments for the video connector on the
system board.
Pin
Signal
Pin
Signal
1
Red
9
Not connected
2
Green
10
Ground
3
Blue
11
Not connected
4
Not connected
12
Display data channel data
5
Ground
13
Horizontal synchronization
6
Ground
14
Vertical synchronization
7
Ground
15
Display data channel clock
8
Ground
Chapter 5. Installing options
49
Keyboard port
There is one keyboard port on the system board.
6
5
4
3
2
1
The following table shows the pin-number assignments for the keyboard connector on
the system board.
Pin
Signal
Description
1
I/O
Data
2
N/A
Not connected
3
N/A
Ground
4
N/A
+5 V dc
5
I/O
Keyboard clock
6
N/A
Not connected
Auxiliary-device (pointing device) port
There is one auxiliary-device (pointing device) port on the system board.
6
5
4
3
2
1
The following table shows the pin-number assignments for the auxiliary-device
connector on the system board.
Pin
50
Signal
Description
1
I/O
Data
2
N/A
Not connected
3
N/A
Ground
4
N/A
+5 V dc
5
I/O
Keyboard clock
6
N/A
Not connected
xSeries 380: User’s Reference
Parallel port
Your server has one parallel port. The 25-pin connector of the parallel port provides
one IEEE 1284-compatible 25-pin bi-directional EPP. BIOS programming of the Super
I/O registers enables the parallel port and determines the port address and interrupt.
When disabled, the interrupt is available to add-on boards.
1
13
25
14
The following table shows the pin-number assignments for the parallel-port connector
on the system board.
Pin
Signal
Pin
Signal
1
STROBE_L
10
-Acknowledge
2
Data bit 0
11
Busy
3
Data bit 1
12
Paper end
4
Data bit 2
13
Select
5
Data bit 3
14
-Auto feed
6
Data bit 4
15
-Error
7
Data bit 5
16
-Initial
8
Data bit 6
17
-SLCTIN_L
9
Data bit 7
18-25
Ground
Chapter 5. Installing options
51
Serial ports
Your server has two standard serial (communication) ports: serial port A and serial
port B.
5
1
6
9
The following table shows the pin-number assignments for the serial-port connectors
on the system board. These pin-number assignments conform to the industry
standard.
Pin
Signal
Description
1
DCD
Data carrier detected
2
RXD
Receive data
3
TXD
Transmit data
4
DTR
Data terminal ready
5
GND
Ground
6
DSR
Data set ready
7
RTS
Request to send
8
CTS
Clear to send
9
RIA
Ring indication active
Universal Serial Bus (USB) ports
Your server has two Universal Serial Bus (USB) ports, which are configured
automatically.
1
Pin
52
Signal
4
Description
1
VCC
Over current monitor (port 0 or 1)
2
DataL (0 or 1)
Differential data line paired with DATAH0
3
DataH (0 or 1)
Differential data line paired with DATAL0
4
GND
Ground
xSeries 380: User’s Reference
SCSI port
Your server has one external small computer system interface (SCSI) port.
The QLogic ISP 12160 LVDS SCSI controller supports two LVDS channels. One
channel is used internally to provide support for the internal SCSI drives (connected
to the SCSI backplane). The second LVDS channel is routed to the rear of the chassis
to support external devices.
Pin
Signal
Pin
34
1
68
35
Signal
Pin
Signal
Pin
Signal
1
+Data 12
18
Term power
35
-Data 12
52
Term power
2
+Data 13
19
S19 (Reserved)
36
-Data 13
53
Reserved
3
+Data 14
20
Ground
37
-Data 14
54
Ground
4
+Data 15
21
+Attention
38
-Data 15
55
-Attention
5
+Data P1
22
Ground
39
-Data P1
56
Ground
6
+Data 0
23
+Busy
40
-Data 0
57
-Busy
7
+Data 1
24
+Acknowledge
41
-Data 1
58
-Acknowledge
8
+Data 2
25
+Reset
42
-Data 2
59
-Reset
9
+Data 3
26
+Message
43
-Data 3
60
-Message
10
+Data 4
27
+Select
44
-Data 4
61
-Select
11
+Data 5
28
+Control/Data
45
-Data 5
62
-Control/Data
12
+Data 6
29
+Request
46
-Data 6
63
-Request
13
+Data 7
30
+Input/Output
47
-Data 7
64
-Input/Output
14
+Data P
31
+Data 8
48
-Data P
65
-Data 8
15
Ground
32
+Data 9
49
Ground
66
-Data 9
16
S16
(DIFFSENS)
33
+Data 10
50
Ground
67
-Data 10
17
Term power
34
+Data 11
51
Term power
68
-Data 11
Chapter 5. Installing options
53
54
xSeries 380: User’s Reference
Chapter 6. Solving Problems
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with your server.
If you cannot locate and correct the problem using the information in this section, refer
to “Getting information, help, and service” on page 76 for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
•
AMIDiagnostic program
This program is an EFI-based diagnostic program for IBM 64-bit computers with
Intel microprocessors. The AMIDiag has test routines that examine the systems
and subsystems in the server, including all PCI Plug and Play features. AMIDiag
detects, diagnoses, and provides system information about PCI Plug and Play
adapters and devices.
Detailed information about the network environment, CD-ROM drives, SCSI
devices, power-management features, and other system data can be displayed.
The diagnostic program tests the existing system memory and cache memory; it
does not simply report information found in the system BIOS.
Note: The AMIDiag can test up to 64 GB of memory
•
Troubleshooting charts
These charts list problem symptoms, along with suggested steps to correct the
problems. See the “Troubleshooting charts” on page 70 for more information.
© Copyright IBM Corp. 2001
55
Server Support
Server working
properly?
Yes
Register and profile your server
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
No
Check all cables for loose connections
and verify that all optional devices you
®
installed are on the ServerProven list.
You can view the ServerProven list at:
Register at: http://www.ibm.com/pc/register
Profile at: http://www.ibm.com/pc/support
http://www.ibm.com/pc/compat
Problem
solved?
Yes
No
You can view the HelpCenter phone
numbers in the Support Phone List at:
http://www.ibm.com/pc/support
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
Yes
No
Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at:
http://www.ibm.com/pc/support
56
xSeries 380: User’s Reference
Yes
Problem
solved?
No
Phone an
IBM HelpCenter
POST
When you turn on your server, it performs a series of tests to check the operation of
server components and some of the options installed in the server. This series of tests
is called the power-on self-test (POST). The System Abstraction Layer (SAL), BIOS,
and Extensible Firmware Interface (EFI) each perform a segment of the POST.
Note: If you have a power-on password set, you must type the password and press
Enter, when prompted, before POST will continue.
AMIDiagnostic program
Complete the following steps to run the AMIDiagnostic program:
1. Insert the LS120 diskette containing the diagnostic program into the diskette
drive.
2. Boot the system to the EFI shell.
3. Type FS0: and press Enter to select FS0 as the default drive.
4. Type AMIDiag and press Enter to start the diagnostic program.
5. Use the arrow keys or keyboard shortcuts to select the test. See “AMIDiag
Shortcuts” on page 59 for the keyboard shortcuts.
6. Press Enter to run the test.
Running AMIDiag in batch mode
When your computer is experiencing an intermittent problem that no diagnostic
software test has been able to identify, run the AMIDiag test over an extended period
of time. Many computer problems (especially memory problems) are not evident when
a test is run only once. AMIDiag enables you to run diagnostics on only a certain part
of the computer, a specific part of memory, or a specific part of a disk drive. AMIDiag
also enables you to build script (INI) files that contain test configuration information.
After you have created an AMIDiag.ini file, you can run the AMIDiag diagnostic
routines listed in the INI file automatically.
Batch mode steps
Complete the following steps to run the diagnostic program in the batch mode:
1. Select the AMIDiag tests to be run.
2. Select the test parameters, such as the drives, the I/O ports, and other
parameters for each selected test.
Note: These parameters differ for each test.
3. After selecting the test and its parameters, press F10 to run the test and check
that it is configured properly.
4. Save the selected test parameters and tests in an AMIDiag.ini file.
Note: You can run this set of tests at any time.
Chapter 6. Solving Problems
57
Error log viewer
AMIDiag enables you to display the error log while still running AMIDiag. The AMIDiag
error log contains all diagnostic errors that AMIDiag has found during the current
AMIDiag session. The error log viewer offers some text search capabilities.
To display the error log, complete the following:
1. Click display error log file on the AMIDiag options menu.
2. Type the name of the error log file.
Note: The default error log name is AMIDIAG.LOG
AMIDiag Menus
The following is a list the available menu choices from the AMIDiag program:
•
System
•
Memory
•
IDE Devices
•
Diskette drive (FDD)
•
SCSI
•
Keyboard (KBD)
•
Video
•
USB
•
Miscellaneous (Misc.)
•
User
•
Options
The following illustration is a screen shot of the AMIDiag menu choices.
58
xSeries 380: User’s Reference
AMIDiag Shortcuts
The following illustration shows the keyboard shortcuts for the AMIDiag program.
The following table contains the various keyboard shortcut combinations to run certain
AMIDiag tests:
To run the test or test group...
Do this
Run all AMIDiag tests.
Press F7, then F10.
Run a complete overall system quick test
Press F8, then F10.
Run all system board diagnostic tests.
Select the System menu. Press F6, then
F10.
Run all memory diagnostic routines.
Select the Memory menu. Press F6, then
F10.
Run all IDE drive diagnostic routines.
Select the IDE menu. Press F6, then F10.
Run all diskette diagnostic routines.
Select the Floppy menu. Press F6, then F10.
Run all keyboard diagnostic routines.
Select the Keyboard menu. Press F6. Press
F10.
Run all video diagnostic routines.
Select the Video menu. Press F6. Press
F10.
Run all serial, parallel, and mouse
diagnostic routines.
Select the Misc. menu. Press F6. Press F10.
Print a report about system configuration
and test errors.
Select the Options menu. Select Generate
Reports. Select the print device.
Exit AMIDiag.
Press Esc. Select Yes at the prompt.
Chapter 6. Solving Problems
59
Selecting AMIDiag tests
Processor problems
Make sure the computer has the proper
CPU and it is operating properly.
Run the Basic Functionality test and the CPU
Protected Mode on the System menu.
Check the CPU speed.
Run the Processor speed test on the System
menu.
Make sure the computer clock is running
properly.
Run the Timer test and the Real Time Clock
test on the System menu.
Make sure the system configuration is not
corrupted.
Run the CMOS Validity test on the System
menu.
Make sure Plug and Play devices are
functioning.
Run the Plug and Play test on the System
menu.
Make sure the PCI adapter slots are
functioning correctly.
Run the PCI system test on the System
menu.
Memory problems
Random memory (or performance)
problems occur but BIOS POST did not find
any memory problems.
Run the Pattern test, the Random Pattern
Test and the Cache Memory test on the
Memory menu.
The BIOS finds memory errors or memory
problems occur constantly.
Run the Walking 1s test on the Memory
menu.
Intermittent cache memory problems.
Run the Cache Memory test on the Memory
menu.
Identify and report data corruption because
of hardware parity problems.
Run the Parity test on the Memory menu.
Identify shorts on data lines and data bits
stuck at 0.
Run the Walking 0s test on the Memory
menu.
IDE device problems
Find the data transfer rate and track to track
seek time for the hard disk drive.
Run the Performance test on the DISK IDE
menu.
Determine the drive Seek capability.
Run the Seek test on the DISK IDE menu.
Verify the hard drive read function.
Run the Read/Verify test on the DISK IDE
menu.
Diskette drive problems
Verify that the floppy drive formats disks
correctly.
Run the Diskette Format test on the FDD
menu.
Verify the floppy drive speed.
Run the Drive Speed test on the FDD menu.
Make sure the floppy drive is reading and
writing correctly.
Run the Random R/W test and the
Sequential R/W test on the FDD menu.
Make sure the drive seeks correctly.
Run the Elevator Seek test on the FDD
menu.
Keyboard problems
Make sure the keyboard interface works
60
xSeries 380: User’s Reference
Run the Keyboard Controller test on the
Keyboard Menu.
Make sure each keyboard key sends the
correct signal to the computer.
Run the Scan/ASCII Code test on the
Keyboard Menu.
Make sure the keyboard LEDs work.
Run the Keyboard LED test on the Keyboard
Menu.
SCSI drive problems
Make sure that the SCSI drive is reading
correctly.
Run the SCSI Disk Read test on the SCSI
menu.
Make sure that the SCSI drive is writing
correctly.
Run the SCSI Disk Write test on the SCSI
menu.
Make sure that the SCSI tape drive is
reading correctly.
Run the SCSI Tape Read test on the SCSI
menu.
Make sure that the SCSI tape drive is
writing correctly.
Run the SCSI Tape Write test on the SCSI
menu.
Rewind the tape cartridge in the SCSI tape
drive.
Run the SCSI Tape Rewind test on the SCSI
menu.
CD-ROM drive problems
Make sure that the CD-ROM drive is
reading correctly.
If the computer has a SCSI CD-ROM drive,
run the SCSI CD-ROM Read test on the
SCSI menu. If the computer has an ATAPI or
IDE CD-ROM drive, run the CD Data test on
the IDE menu.
To test the CD-ROM drive tray,
Choose the CD Tray Test on the IDE or SCSI
group menu.
Make sure that the CD-ROM drive can play
audio CDs correctly.
If the computer has a SCSI CD-ROM drive,
choose the SCSI CD-ROM Play test on the
SCSI menu.If the computer has an ATAPI or
IDE CD-ROM drive, choose the CD Audio
Test on the IDE menu.
Video problems
Video display problems.
Run the Video Memory test on the Video
menu.
Make sure the video display attributes
(blinking, bold, and reverse video) memory
are operating correctly.
Run the Attribute test on the Video menu.
Make sure text displays correctly.
Run the 40x25 and 80x25 Display tests on
the Video menu.
Make sure graphics display correctly.
Make sure the correct video drivers are
loaded. Run the Video 320x200, 640x200,
640x350, 640x480, and Color tests on the
Video menu.
Make sure Super VGA graphics display
correctly.
Run the VESA Video Mode and VESA Video
Memory test on the Video menu.
Serial port problems
A mouse attached to a serial port does not
work. A device attached to a serial port
does not work.
Run the Serial port test on the Misc. menu.
Chapter 6. Solving Problems
61
Parallel port problems
A printer connected to the parallel port does
not work.
Run the Parallel port test on the Misc. menu.
Audio problems
Make sure the speaker attached to your
computer is working correctly.
Run the PC speaker test on the System
menu.
Make sure the Sound Blaster adapter in
your computer is working.
Run the Sound Blaster test on the Misc.
menu.
AMIDiag error codes
This section contains tables showing the error codes that can be generated by some
of the AMIDiag program tests. Locate the test name in the headings to find the correct
list of error codes.
System error codes
Code
62
Explanation
3000h
Register Bank Switch Failed
3001h
Register Read/Write Failed
3002h
CPU Basic Instruction
Operation Failed
3006h
FPU Comparison Error
3010h
CPU Speed does not match
expected value
3011h
CPU Mode Switching Failed
3020h
CPU Basic Compatibility
Test Failed
3022h
CPU Protected Mode
Compatibility Test failed
3100h
Read/Write test on DMA
controller 1 failed
3101h
Read/Write test on DMA
controller 2 failed
3102h
Read/Write test on page
registers failed
3111h
Enable/Disable of the
interrupt controller failed
3120h
The Timer Periodic Interrupt
is not being generated
3121h
The Timer is counting at a
slower rate
xSeries 380: User’s Reference
Action
Call for service.
Call for service.
Code
Explanation
3140h
The battery backup unit that
powers CMOS RAM has no
power
00A0h
PCI Device Enumeration
Failed
00A1h
PCI Device Access Failed
00A2h
PCI Configuration Space
could not be verified
1000h
MP table failed or Load MP
driver failed
1009h
Cache coherency test failed
100Ah
Memory consistency test
failed
100Bh
I/O access test failed on
processor X at port xxxxh
100Eh
CPU speed error
1020h
CPU functionality test failed
00B2h
SMBIOS Table Checksum
Invalid
Action
Call for service.
1.
Check that the
expected value entered
is correct.
2.
Call for service.
Call for service.
Memory error codes
Code
Explanation
0100h
ROM read error.The
diagnostic program could
not read from a ROM
location.
0120h
Parity error at absolute
memory location xxxxxxxxh.
The diagnostic program
found a parity error at
xxxxxxxxh.
0130h
The pattern written at
xxxxxxxxh was qqqqh. The
pattern read back from that
address was pppph.
AMIDiag wrote a pattern to
address xxxxxxxxh. A
different value was read
back.
Action
Call for service.
Chapter 6. Solving Problems
63
Code
64
Explanation
0131h
Parity failure at xxxxxxxxh
during pattern test. While
performing the pattern test
to the specified address,
AMIDiag received a parity
error.
0132h
Faulty memory chip on
SIMMM xxxx1. Reseat
Memory DIMMs 2. Replace
Memory Board.
0135h
ECC correctable error in
SIMM sockets xxxx/yyyy
0136h
ECC uncorrectable error in
SIMM sockets xxxx/yyyy
0137h
Error occurred on bank xxxx
interleave yyyy
0140h
Failure at address
xxxxxxxxh, bit position bbh.
A failure occurred at the
specified address.
0150h
Failure at xxxxxxxxh, bit
position bbh. A failure
occurred at the specified
address.
0170h
RAM Refresh is not working.
The system RAM refresh
signal is either not being
generated or the signal is
being generated
sporadically.
0180h
The pattern written at
address xxxxxxxxh was
qqqqh. The pattern read
back from that address was
pppph. The diagnostic
program wrote a pattern to
address xxxxxxxxh. When
reading it back, AMIDiag
read a different value from
that same address.
0184h
Data bus short found1
0190h
Test failed at address
xxxxxxxxh. An unknown
memory error occurred at
xxxxxxxxh.
xSeries 380: User’s Reference
Action
Call for service.
IDE CD error codes
Code
Explanation
Action
0A01h
Eject fails on drive x
1.
Manually eject media.
0A02h
Close failed on drive x
2.
Retry tray function.
3.
Call for service.
1.
Replace media.
2.
Call for service.
0A03h
Sequential data test failed,
Drive x, Sector Y
0A04h
Sequential data test failed,
No data CD in Drive x
0A05h
Random data test failed,
Drive x, Sector Y
0A06h
Random data test failed, No
data CD in Drive x
0A07h
Sequential Play test failed,
Drive x, Sector y
IDE DVD error codes
Code
1900h
Explanation
Critical/Command Error
Action
1.
Replace media.
2.
Call for service.
ATAPI removables error codes
Code
Explanation
Action
0F01h
No ATAPI Removable drives
present
Call for service.
0F02h
Write failed
1.
Replace media.
0F03h
Read failed
2.
Call for service.
0F04h
Seek operation failed
0F05h
Eject fails on drive x
0F06h
Sequential Read Verify
failed
0F08h
Random Read Verify failed
Chapter 6. Solving Problems
65
SCSI error codes
Code
Explanation
0500h
SCSI device not ready
0502h
SCSI device read error
0504h
SCSI device write error
0505h
SCSI disk format failed
0506h
SCSI disk self test failed
0507h
SCSI disk buffer error
0508h
SCSI disk random read error
0509h
SCSI disk random write
error
050Ah
SCSI disk block repair failed
050Bh
SCSI spin down test failed
Action
1.
Confirm that drive is
configured.
2.
Replace drive.
3.
Call for service.
Keyboard error codes
Code
0400h
66
Explanation
The diagnostic program
found a keyboard controller
interface error
0401h
The diagnostic program
issued commands to the
keyboard controller and
received improper
responses
0410h - 0411h
Keyboard clock line is stuck
low/high. The clock line to
the keyboard is stuck either
low or high.
0412h - 0413h
Keyboard data line is stuck
low/high. The data line to the
keyboard is stuck either low
or high.
xSeries 380: User’s Reference
Action
1.
Replace the keyboard.
2.
Call for service.
Video error codes
Code
Explanation
Action
0900h
Vertical Synchronization
Test failed
Call for service.
0901h
Horizontal Synchronization
Test failed
0902h
Graphics controller test
failed
0904h
DAC register test failed
0905h
Video adapter memory R/W
test failed
0921h
AGP test failed
2100h
Video adapter attribute test
failed
1.
Replace the video
monitor.
2102h
Video adapter color test
failed
2.
Call for service.
USB error codes
Error Code
Description
Action
0B00h
USB mouse set protocol
failed
1.
Check the USB mouse
connection.
0B01h
USB mouse remove and
attach tests failed
2.
Replace the USB
mouse.
0B02h
USB mouse not present
3.
Call for service.
0B30h1
USB keyboard control test
failed
1.
Check the USB
keyboard connection.
0B40h
USB keyboard LED test
failed
2.
Replace the USB
keyboard.
0B50h
USB keyboard remove and
attach test failed
3.
Call for service.
0B60h
USB keyboard not present
0B70h
USB Hub communication
test failed
1.
Check the USB Hub
connection.
0B80h
USB Hub port status test
failed
2.
Replace the USB Hub.
3.
Replace the Legacy I/O
board.
0B90h
USB Hub not present
Chapter 6. Solving Problems
67
Parallel error codes
Code
0701h
Explanation
Data written to port xxxxh
was yyh. Data read back
was zzh.
Action
1.
Check connection of
loopback if used during
test.
2.
Call for service.
0702h
The IRQ activation test
failed at xxxxh
Call for service.
0703h
No response from printer
1.
Check connection and
condition of printer
cable.
2.
Replace printer.
3.
Call for service.
0704h
ECP register W/R failed at
port xxxxh
0705h
ECP FIFO test failed at port
xxxxh
0706h
Loopback test failed at port
xxxxh
0709h
EPP register R/W test failed
at port xxxxh
Call for service.
1.
Check connection of
loopback if used during
test.
2.
Call for service.
Call for service.
Serial port error codes
Code
0601h
68
Description
Data written to port xxxxh
was yyyyh. Data read back
from the port was zzzzh.
Action
1.
Check connection of
loopback if used during
test.
2.
Call for service.
0602h
Interrupt identification
register test failed
Call for service.
0603h
Data written to port xxxxh
was yyyyh. Data read back
from the port was zzzzh.
1.
Check connection of
loopback if used during
test.
2.
Call for service.
604
Line register test failed at
port xxxxh
0605h
Interrupt activation test
failed at port xxxxh
xSeries 380: User’s Reference
Call for service.
Code
Description
0606h
Data transfer test failed at
port xxxxh
0607h
Loop back test failed at port
xxxxh
Action
1.
Check connection of
loopback if used during
test.
2.
Call for service.
PS/2 mouse error codes
Code
Explanation
Action
1B00h
PS/2 Mouse Self Test Failed
1.
Check PS/2 mouse
connection.
1B01h
PS/2 Mouse Echo Test
Failed
2.
Replace the mouse.
1B02h
PS/2 Mouse Remote mode
Test Failed
3.
Call for service.
1B03h
PS/2 Mouse failed to
respond to the self test
ACPI error codes
Code
1702h
Explanation
Invalid ACPI tables
Action
1.
Replace the System
BIOS.
2.
Call for service.
Chapter 6. Solving Problems
69
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Attention: If diagnostic error messages appear that are not listed in the following
tables, make sure that your server has the latest levels of BIOS and firmware
installed.
See “AMIDiagnostic program” on page 57 to test the server. If you have run the
diagnostic test programs or if running the tests does not reveal the problem, call for
service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and your server is not working, do the following before using the
troubleshooting charts:
•
Remove the software or device that you just added.
•
Run the diagnostic tests to determine if your server is running correctly.
•
Reinstall the new software or new device.
Device
CD-ROM drive
CD-ROM drive is not
recognized.
Suggested action
Verify that:
1.
The primary IDE channel is enabled in the BIOS Setup Utility program.
2.
The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
Diskette drive
Diskette drive in-use light stays
on, or the system bypasses the
diskette drive.
Expansion enclosure
problems
The SCSI expansion enclosure
used to work, but does not work
now.
If there is a diskette in the drive, verify that the diskette is good and not damaged. (Try
another diskette if you have one.)
If the diskette drive in-use light stays on, or the system continues to bypass the
diskette drive, call for service.
Verify that:
1.
The cables for all external SCSI options are connected correctly.
2.
The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3.
Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
For more information, see your expansion enclosure documentation.
General problems
Call for service.
Problems such as broken cover
locks or indicator lights not
working.
Intermittent problems
A problem occurs only
occasionally and is difficult to
detect.
Verify that:
1.
All cables and cords are connected securely to the rear of the server and
attached options.
2.
When the server is turned on, verify that the power supply and fan indicator lights
are off.
3.
Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the items above are correct and the problem remains, call for service.
70
xSeries 380: User’s Reference
Device
Keyboard, mouse, or
pointing-device problems.
All or some keys on the
keyboard do not work.
Suggested action
1.
Make sure that the keyboard cable is properly connected to the server.
2.
Make sure that the server and the monitor are turned on.
3.
Try using another keyboard.
If the items above are correct and the problem remains, call for service.
The mouse or pointing device
does not work.
1.
Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
2.
Try using another mouse or pointing device.
If the problem remains, call for service.
Monitor problems
Testing the monitor.
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, refer to the information that comes with the monitor for adjusting and testing
instructions.
If you still cannot find the problem, call for service.
The screen is blank.
Verify that:
1.
The server power cord is plugged into the server and a working electrical outlet.
2.
The monitor cables are connected properly.
3.
The monitor is turned on, and the Brightness and Contrast controls are adjusted
correctly.
If the items above are correct and the screen remains blank, call for service.
Only the cursor appears.
Call for service.
The monitor works when you
turn on the server, but goes
blank when you start some
application programs.
Verify that:
1.
The primary monitor cable is connected to the server.
2.
You installed the necessary device drivers for the applications.
If the items above are correct and the screen remains blank, call for service.
Wavy, unreadable, rolling,
distorted screen, or screen
jitter.
If the monitor self-tests show the monitor is working properly, consider the location of
the monitor. Magnetic fields around other devices (such as transformers, appliances,
fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable,
rolling, or distorted screen images. If this happens, turn off the monitor. (Moving a
color monitor while it is turned on might cause screen discoloration.) Then move the
device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.
Notes:
1.
To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
2.
Non-IBM monitor cables might cause unpredictable problems.
3.
An enhanced monitor cable with additional shielding is available for the 9521 and
9527 monitors. For information about the enhanced monitor cable, see your IBM
reseller or IBM marketing representative.
If the problem remains, call for service.
Wrong characters appear on
the screen.
If the wrong language is displayed, update the BIOS with the correct language.
If the problem remains, call for service.
Chapter 6. Solving Problems
71
Device
Option problems
An IBM option that was just
installed does not work.
Suggested action
Verify that:
1.
The option is designed for the server. Refer to the "Server Support" flowchart for
information about obtaining ServerProven™ compatibility information from the
World Wide Web.
2.
You followed the installation instructions that came with the option.
3.
The option is installed correctly.
4.
You have not loosened any other installed options or cables.
5.
You updated the configuration information in the BIOS Setup Utility program.
Whenever memory or an option is changed, you must update the configuration.
If the problem remains, call for service.
An IBM option that used to work
does not work now.
Verify that all of the option hardware and cable connections are secure.
If the option comes with its own test instructions, use those instructions to test the
option.
If the failing option is a SCSI option, verify that:
1.
The cables for all external SCSI options are connected correctly.
2.
The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3.
Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
If the problem remains, call for service.
Power problems
The server does not power on.
Verify that:
1.
The power cables are properly connected to the server.
2.
The electrical outlet functions properly.
3.
The type of memory installed is correct.
4.
If you just installed an option, remove it, and restart the server. If the server now
powers on, you might have installed more options than the power supply
supports.
If the problem remains, call for service.
Serial port problems
The number of serial ports
identified by the operating
system is less than the number
of serial ports installed.
Verify that:
1.
Each port is assigned a unique address by the BIOS Setup Utility program, and
none of the serial ports are disabled.
2.
The serial-port adapter, if you installed one, is seated properly.
If the problem remains, call for service.
A serial device does not work.
For more information about the
serial port see “Serial ports” on
page 52.
Verify that:
1.
The device is compatible with the server.
2.
The serial port is enabled and is assigned a unique address.
If the problem remains, call for service.
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xSeries 380: User’s Reference
Device
Suggested action
Software problem
To determine if problems are caused by the software, verify that:
1.
Suspected software problem.
Your server has the minimum memory requirements needed to use the software.
For memory requirements, refer to the information that comes with the software.
Note:
If you have just installed an adapter or memory, you might have a
memory address conflict.
2.
The software is designed to operate on your server.
3.
Other software works on your server.
4.
The software that you are using works on another system.
If you received any error messages when using the software program, refer to the
information that comes with the software for a description of the messages and
solutions to the problem.
If the items above are correct and the problem remains, contact your place of
purchase.
Universal Serial Bus (USB)
port problems
Verify that:
1.
A USB device does not work.
You are not trying to use an USB device during POST if you have a standard
(non-USB) keyboard attached to the keyboard port.
Note:
If a standard (non-USB) keyboard is attached to the keyboard port, then
the USB is disabled and no USB device will work during POST.
2.
The correct USB device driver is installed.
3.
Your operating system supports USB devices.
If the problem still exists, call for service.
Troubleshooting an Ethernet controller
This section provides troubleshooting information for problems that might occur with
an 10/100 Mbps Ethernet controller.
Network connection problems
If an Ethernet controller cannot connect to the network, check the following:
•
Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem persists, try a different cable.
If you set the Ethernet controller to operate at 100 Mbps, you must use Category
5 cabling.
If you directly connect two workstations (without a hub), or if you are not using a
hub with X ports, use a crossover cable.
•
•
•
•
•
Note: To determine whether a hub has an X port, check the port label. If the label
contains an X, the hub has an X port.
Determine if the hub supports auto-negotiation. If not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode of
the hub.
Make sure that you are using the correct device drivers, supplied with your server.
Check for operating system-specific causes for the problem.
Make sure that the device drivers on the client and server are using the same
protocol.
Test the Ethernet controller.
How you test the Ethernet controller depends on which operating system you are
using (see the Ethernet controller device driver README file).
Chapter 6. Solving Problems
73
Ethernet controller troubleshooting chart
You can use the following troubleshooting chart to find solutions to 10/100 Mbps
Ethernet controller problems that have definite symptoms.
Ethernet controller
problem
The server stops running
when loading device drivers.
Suggested action
The PCI BIOS interrupt settings are incorrect.
Check the following:
•
Determine if the interrupt (IRQ) setting assigned to the Ethernet controller is also
assigned to another device in the BIOS Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not function
well when they share an interrupt with a dissimilar PCI device. Try changing the
IRQ assigned to the Ethernet controller or the other device.
•
Make sure that you are using the most recent device driver available from the World
Wide Web.
•
Run the network diagnostic program.
If the problem remains, call for service.
Data is incorrect or sporadic.
The Ethernet controller
stopped working when
another adapter was added
to the server.
Check the following:
•
Make sure that you are using Category 5 cabling when operating the server at 100
Mbps.
•
Make sure that the cables do not run close to noise-inducing sources like
fluorescent lights.
Check the following:
•
Make sure that the cable is connected to the Ethernet controller.
•
Make sure that your PCI system BIOS is current.
•
Reseat the adapter.
•
Determine if the interrupt (IRQ) setting assigned to the Ethernet adapter is also
assigned to another device in the BIOS Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not function
well when they share an interrupt with a dissimilar PCI device. Try changing the
IRQ assigned to the Ethernet adapter or the other device.
If the problem remains, call for service.
The Ethernet controller
stopped working without
apparent cause.
Check the following:
•
Run diagnostics for the Ethernet controller.
•
Try a different connector on the hub.
•
Reinstall the device drivers. Refer to your operating-system documentation and to
the ServerGuide information.
If the problem remains, call for service.
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xSeries 380: User’s Reference
Replacing the battery
Call for service.
Statement 14
CAUTION:
Hazardous voltage, current, and energy levels might be present. Only a
qualified service technician is authorized to remove the covers where the
following label is attached.
Chapter 6. Solving Problems
75
Getting information, help, and service
If you need help, service, or technical assistance or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist you.
This section contains information about where to go for additional information about
IBM and IBM products, what to do if you experience a problem with your computer,
and whom to call for service should it be necessary.
Getting information
Information about your IBM server product and preinstalled software, if any, is
available in the documentation that comes with your server. That documentation
includes printed books, online books, README files, and help files. In addition,
information about IBM products is available on the World Wide Web and through the
IBM Automated Fax System.
Using the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
products and support. The address for the IBM Personal Computing home page is
http://www.ibm.com/pc/.
You can find support information for your IBM products at
http://www.ibm.com/pc/support/.
If you click Profile from the support page, you can create a customized support page
that is specific to your hardware, complete with Frequently Asked Questions, Parts
Information, Technical Hints and Tips, and Downloadable Files. In addition, you can
choose to receive e-mail notifications whenever new information becomes available
about your registered products.
You also can order publications through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada, you can receive, by fax, marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow
the recorded instructions, and the requested information will be sent to your fax
machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1800-426-3395.
Getting help and service
If you have a problem with your server product you will find a wide variety of sources
available to help you.
Using the documentation and diagnostic programs
Many problems can be solved without outside assistance. If you experience a problem
with your server product, the first place to start is the troubleshooting information in
your IBM documentation. If you suspect a software problem, see the documentation,
including README files and online help, that comes with the operating system or
application program.
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xSeries 380: User’s Reference
Most IBM server products come with a set of diagnostic programs that you can use to
help you identify hardware problems. See the troubleshooting information in your IBM
documentation for instructions on using the diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. IBM maintains pages on
the World Wide Web where you can get the latest technical information and download
device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support/ and follow the instructions.
Calling for service
If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the IBM
HelpCenter®. The following services are available during the warranty period:
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
•
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
•
Engineering Change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make selected Engineering Changes (ECs) available that apply to your
hardware.
The following items are not covered:
•
•
•
•
•
•
Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted
parts contain a 7-character identification in the format IBM FRU XXXXXXX.
Identification of software problem sources.
Configuration of BIOS as part of an installation or upgrade.
Changes, modifications, or upgrades to device drivers.
Installation and maintenance of network operating systems (NOS).
Installation and maintenance of application programs.
Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be
sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
Note: Response time will vary depending on the number and complexity of incoming
calls.
Please have the following information ready when you call:
•
•
•
•
•
Machine type and model
Serial numbers of your IBM hardware products
Description of the problem
Exact wording of any error messages
Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date phone
numbers, go to http://www.ibm.com/pc/support/ and click Support Phone List.
Chapter 6. Solving Problems
77
Country
Telephone number
Austria
Österreich
01-24 592 5901
Belgium - Dutch
Belgie
02-210 9820
Belgium - French
Belgique
02-210 9800
Canada
Toronto only
416-383-3344
Canada
Canada - all other
1-800-565-3344
Denmark
Danmark
45 20 82 00
Finland
Suomi
09-22 931 840
France
France
02 38 55 74 50
Germany
Deutschland
07032-1549 201
Ireland
Ireland
01-815 9202
Italy
Italia
02-482 9202
Luxembourg
Luxembourg
298-977 5063
Netherlands
Nederland
020-514 5770
Norway
Norge
23 05 32 40
Portugal
Portugal
21-791 51 47
Spain
España
91-662 49 16
Sweden
Sverige
08-477 4420
Switzerland
Schweiz/Suisse/Svizzera
0848-80 52 52
United Kingdom
United Kingdom
01475-555 055
U.S.A. and Puerto Rico
U.S.A. and Puerto Rico
1-800-772-2227
In all other countries, contact your IBM reseller or IBM marketing representative.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as
support for IBM and non-IBM hardware, operating systems, and application programs;
network setup and configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and service name might vary by country.
For more information about these services, contact your IBM marketing
representative.
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xSeries 380: User’s Reference
Appendix A. Product warranties and notices
This chapter contains warranty and emission notices. It also contains trademarks and
general-information notices.
Warranty Information
This section contains the warranty period for your product and the IBM Statement of
Limited Warranty.
Warranty Period
Contact your place of purchase for warranty service information. Some IBM Machines
are eligible for on-site warranty service depending on the country where service is
performed.
Machine - IBM
xSeries 380
Warranty Period - Three Years
IBM Statement of Limited Warranty
Z125-4753-06 8/2000
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The
warranties provided by IBM in this Statement of Limited Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller. The
term "Machine" means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term "Machine" does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement of
Limited Warranty affects any statutory rights of consumers that cannot be waived or
limited by contract. If you have any questions, contact IBM or your reseller.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM’s Official Published Specifications ("Specifications"). The
warranty period for a Machine is a specified, fixed period commencing on its Date of
Installation. The date on your sales receipt is the Date of Installation unless IBM or
your reseller informs you otherwise.If a Machine does not function as warranted
during the warranty period, and IBM or your reseller are unable to either 1) make it do
so or 2) replace it with one that is at least functionally equivalent, you may return it to
your place of purchase and your money will be refunded.
Extent of WarrantyThe warranty does not cover the repair or exchange of a Machine
resulting from misuse, accident, modification, unsuitable physical or operating
environment, improper maintenance by you, or failure caused by a product for which
IBM is not responsible. The warranty is voided by removal or alteration of Machine or
parts identification labels.
© Copyright IBM Corp. 2001
79
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO
JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for a Machine, contact IBM or your reseller. If you do not
register your Machine with IBM, you may be required to present proof of purchase.
During the warranty period, IBM or your reseller, if approved by IBM to provide
warranty service, provides without charge certain types of repair and exchange
service to keep Machines in, or restore them to, conformance with their
Specifications. IBM or your reseller will inform you of the available types of service for
a Machine based on its country of installation. At its discretion, IBM or your reseller
will 1) either repair or exchange the failing Machine and 2) provide the service either
at your location or a service center. IBM or your reseller will also manage and install
selected engineering changes that apply to the Machine.
Some parts of IBM Machines are designated as Customer Replaceable Units (called
"CRUs"), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to you for
replacement by you. You must return all defective CRUs to IBM within 30 days of your
receipt of the replacement CRU. You are responsible for downloading designated
Machine Code and Licensed Internal Code updates from an IBM Internet Web site or
from other electronic media, and following the instructions that IBM provides.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may not
be new, but will be in good working order and at least functionally equivalent to the
item replaced. The replacement assumes the warranty service status of the replaced
item. Many features, conversions, or upgrades involve the removal of parts and their
return to IBM. A part that replaces a removed part will assume the warranty service
status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
80
xSeries 380: User’s Reference
3. where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations; and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or
personal information contained in a Machine which you return to IBM or your reseller
for any reason. You should remove all such information from the Machine prior to its
return.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of
the basis on which you are entitled to claim damages from IBM (including
fundamental breach, negligence, misrepresentation, or other contract or tort claim),
except for any liability that cannot be waived or limited by applicable laws, IBM is liable
for no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the charges (if recurring, 12
months’ charges apply) for the Machine that is subject of the claim. For purposes
of this item, the term "Machine" includes Machine Code and Licensed Internal
Code.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING:
1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE
UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR
RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES
OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES, LOST PROFITS OR
LOST SAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS
INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
Governing Law
Both you and IBM consent to the application of the laws of the country in which you
acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights,
duties, and obligations arising from, or relating in any manner to, the subject matter of
this Agreement, without regard to conflict of law principles.
Part 2 - Country-unique Terms
AMERICAS
BRAZIL
Appendix A. Product warranties and notices
81
Governing Law: The following is added after the first sentence:
Any litigation arising from this Agreement will be settled exclusively by the court of Rio
de Janeiro.
NORTH AMERICA
Warranty Service: The following is added to this Section:
To obtain warranty service from IBM in Canada or the United States, call 1-800-IBMSERV (426-7378).
CANADA
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other similar legislation and are only limited to
the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act
1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of
the goods or the supply of equivalent goods. Where that condition or warranty relates
to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily
acquired for personal, domestic or household use or consumption, then none of the
limitations in this paragraph apply.
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State or Territory.
CAMBODIA, LAOS, AND VIETNAM
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State of New York.
The following is added to this Section:
Disputes and differences arising out of or in connection with this Agreement shall be
finally settled by arbitration which shall be held in Singapore in accordance with the
rules of the International Chamber of Commerce (ICC). The arbitrator or arbitrators
designated in conformity with those rules shall have the power to rule on their own
competence and on the validity of the Agreement to submit to arbitration. The
arbitration award shall be final and binding for the parties without appeal and the
arbitral award shall be in writing and set forth the findings of fact and the conclusions
of law.
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xSeries 380: User’s Reference
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The number of arbitrators shall be three, with
each side to the dispute being entitled to appoint one arbitrator.
The two arbitrators appointed by the parties shall appoint a third arbitrator before
proceeding upon the reference. The third arbitrator shall act as chairman of the
proceedings. Vacancies in the post of chairman shall be filled by the president of the
ICC. Other vacancies shall be filled by the respective nominating party. Proceedings
shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of
the date the other party appoints its, the first appointed arbitrator shall be the sole
arbitrator, provided that the arbitrator was validly and properly appointed.
The English language version of this Agreement prevails over any other language
version.
HONG KONG AND MACAU
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of Hong Kong Special Administrative Region.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and tangible
personal property will be limited to that caused by IBM’s negligence;
2. as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Limited Warranty, IBM’s liability will be limited to the charge paid by you for the
individual Machine that is the subject of the claim.
JAPAN
Governing Law: The following sentence is added to this Section:
Any doubts concerning this Agreement will be initially resolved between us in good
faith and in accordance with the principle of mutual trust.
NEW ZEALAND
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this Section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces this Section:
Both you and IBM consent to the application of the laws of the State of New York
Appendix A. Product warranties and notices
83
(except when local law requires otherwise) to govern, interpret, and enforce all your
and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the
subject matter of this Agreement, without regard to conflict of law principles.
Any disputes arising from or in connection with this Agreement will first be resolved by
friendly negotiations, failing which either of us has the right to submit the dispute to
the China International Economic and Trade Arbitration Commission in Beijing, the
PRC, for arbitration in accordance with its arbitration rules in force at the time. The
arbitration tribunal will consist of three arbitrators. The language to be used therein
will be English and Chinese. An arbitral award will be final and binding on all the
parties, and will be enforceable under the Convention on the Recognition and
Enforcement of Foreign Arbitral Awards (1958).
The arbitration fee will be borne by the losing party unless otherwise determined by
the arbitral award.
During the course of arbitration, this Agreement will continue to be performed except
for the part which the parties are disputing and which is undergoing arbitration.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased from
IBM or an IBM reseller.
Warranty Service:
If you purchase an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you
may obtain warranty service for that Machine in any of those countries from either (1)
an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase
an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and
Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan,
Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia
(FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine,
you may obtain warranty service for that Machine in any of those countries from either
(1) an IBM reseller approved to perform warranty service or (2) from IBM.
If you purchase an IBM Machine in a Middle Eastern or African country, you may
obtain warranty service for that Machine from the IBM entity within the country of
purchase, if that IBM entity provides warranty service in that country, or from an IBM
reseller, approved by IBM to perform warranty service on that Machine in that country.
Warranty service in Africa is available within 50 kilometers of an IBM authorized
service provider. You are responsible for transportation costs for Machines located
outside 50 kilometers of an IBM authorized service provider.
Governing Law:
The applicable laws that govern, interpret and enforce rights, duties, and obligations
of each of us arising from, or relating in any manner to, the subject matter of this
Statement, without regard to conflict of laws principles, as well as Country-unique
terms and competent court for this Statement are those of the country in which the
warranty service is being provided, except that in 1) Albania, Bosnia-Herzegovina,
Bulgaria, Croatia, Hungary, Former Yugoslav Republic of Macedonia, Romania,
Slovakia, Slovenia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan,
Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, the laws of
Austria apply; 2) Estonia, Latvia, and Lithuania, the laws of Finland apply; 3) Algeria,
Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo,
84
xSeries 380: User’s Reference
Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, Gabon, Gambia,
Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Mali, Mauritania, Morocco, Niger,
Senegal, Togo, and Tunisia, this Agreement will be construed and the legal relations
between the parties will be determined in accordance with the French laws and all
disputes arising out of this Agreement or related to its violation or execution, including
summary proceedings, will be settled exclusively by the Commercial Court of Paris; 4)
Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya,
Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar,
Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United
Arab Emirates, United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe,
this Agreement will be governed by English Law and disputes relating to it will be
submitted to the exclusive jurisdiction of the English courts; and 5) in Greece, Israel,
Italy, Portugal, and Spain any legal claim arising out of this Statement will be brought
before, and finally settled by, the competent court of Athens, Tel Aviv, Milan, Lisbon,
and Madrid, respectively.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA AND GERMANY
The IBM Warranty for Machines: The following replaces the first sentence of the first
paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for its normal
use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months. In case IBM or your reseller
is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far
as justified by the reduced value of the unrepaired Machine or ask for a cancellation of
the respective agreement for such Machine and get your money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing Machine to IBM
will be at IBM’s expense.
Limitation of Liability: The following paragraph is added to this Section:
The limitations and exclusions specified in the Statement of Limited Warranty will not
apply to damages caused by IBM with fraud or gross negligence and for express
warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms in
cases of ordinary negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this Section:
as to any other actual direct damages, IBM's liability will be limited to the total amount
you paid for the Machine that is the subject of the claim. For purposes of this item, the
term "Machine" includes Machine Code and Licensed Internal Code.
Applicability of suppliers and resellers (unchanged).
FRANCE
Appendix A. Product warranties and notices
85
Limitation of Liability: The following replaces the second sentence of the first
paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim damages
from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
IRELAND
Extent of Warranty: The following is added to this Section:
Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the foregoing
all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply
of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence; and
2. the amount of any other actual direct damages, up to 125 percent of the charges (if
recurring, the 12 months’ charges apply) for the Machine that is the subject of the
claim or which otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
ITALY
Limitation of Liability: The following replaces the second sentence in the first
paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is liable for
no more than:
1. (unchanged)
2. as to any other actual damage arising in all situations involving nonperformance by
IBM pursuant to, or in any way related to the subject matter of this Statement of
Warranty, IBM’s liability, will be limited to the total amount you paid for the Machine
that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the third paragraph of this Section:
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for
any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or
your reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this Section:
IBM’s entire liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of Warranty
will be limited to the charge paid by you for the individual Machine that is the subject of
your claim from IBM.
UNITED KINGDOM
Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of
this Section:
86
xSeries 380: User’s Reference
1. death or personal injury or physical damage to your real property solely caused
by IBM’s negligence;
2. the amount of any other actual direct damages or loss, up to 125 percent of the
charges (if recurring, the 12 months’ charges apply) for the Machine that is the
subject of the claim or which otherwise gives rise to the claim;
The following item is added to this paragraph:
3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or
Section 2 of the Supply of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
Notices
This publication was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the products
and services currently available in your area. Any reference to an IBM product,
program, or service is not intended to state or imply that only that IBM product,
program, or service may be used. Any functionally equivalent product, program, or
service that does not infringe any IBM intellectual property right may be used instead.
However, it is the user’s responsibility to evaluate and verify the operation of any nonIBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this publication to non-IBM Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The
materials at those Web sites are not part of the materials for this IBM product, and use
of those Web sites is at your own risk.
Appendix A. Product warranties and notices
87
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Edition notice
© COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION, 2001.
All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.
Processing date data
This IBM hardware product and IBM software products that might be packaged with it
have been designed, when used in accordance with their associated documentation,
to process date data correctly within and between the 20th and 21st centuries,
provided all other products (for example, software, hardware, and firmware) used with
these products properly exchange accurate date data with them.
IBM cannot take responsibility for the date data processing capabilities of non-IBM
products, even if those products are preinstalled or otherwise distributed by IBM. You
should contact the vendors responsible for those products directly to determine the
capabilities of their products and update them if needed. This IBM hardware product
cannot prevent errors that might occur if software, upgrades, or peripheral devices you
use or exchange data with do not process date data correctly.
The foregoing is a Year 2000 Readiness Disclosure.
Trademarks
The following terms are trademarks of the IBM Corporation in the United States, other
countries, or both:
xSeries
Predictive Failure
Analysis
EtherJet
ServerProven
HelpCenter
TechConnect
HelpWare
IBM
the e-business logo
Lotus and Domino are trademarks of Lotus Development Corporation in the United
States, other countries, or both.
Tivoli and NetView are trademarks of Tivoli Systems Inc. in the United States, other
countries, or both.Intel, MMX, LANDesk, Pentium, Pentium II Xeon, and Pentium III
Xeon are trademarks of Intel Corporation in the United States, other countries, or
both.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the
United States, other countries, or both.UNIX is a registered trademark of The Open
Group in the United States and other countries.
Intel, MMX, LANDesk, Itanium, Pentium, Pentium II Xeon, and Pentium III Xeon are
trademarks of Intel Corporation in the United States, other countries, or both.
88
xSeries 380: User’s Reference
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or
both.Other company, product, and service names may be trademarks or service
marks of others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
When referring to hard disk drive capacity, MB stands for 1000000 bytes and GB
stands for 1000000000 bytes. Total user-accessible capacity may vary depending on
operating environments.
Maximum internal hard disk drive capacities assume the replacement of any standard
hard disk drives and population of all hard disk drive bays with the largest currently
supported drives available from IBM.
Unless otherwise stated, IBM makes no representations or warranties with respect to
non-IBM products. Support (if any) for the non-IBM products is provided by the third
party, not IBM.
Some software may differ from its retail version (if available), and may not include user
manuals or all program functionality.
Electronic emission notices
Federal Communications Commission (FCC) Statement
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his
own expense.
Properly shielded and grounded cables and connectors must be used in order to meet
FCC emission limits. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by unauthorized
changes or modifications to this equipment. Unauthorized changes or modifications
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de classe A est conforme à la norme NMB-003 du Canada.
Appendix A. Product warranties and notices
89
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for indirect
connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council Directive
89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility. IBM cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a nonrecommended modification of
the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The Limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Taiwan electrical emission statement
Japanese Voluntary Control Council for Interference (VCCI) statement
90
xSeries 380: User’s Reference
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and plug
with a properly grounded outlet.IBM power cords used in the United States and
Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian
Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord
set consisting of a minimum 14 AWG, Type SJT,three-conductor cord, a maximum of
15 feet in length and a parallel blade, grounding-type attachment plug rated 20
amperes, 125 volts.For units intended to be operated at 230 volts (U.S. use): Use a
UL-listed and CSA-certified cord set consisting of a minimum 14 AWG, Type SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade, groundingtype attachment plug rated15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a
grounding-type attachment plug. The cord set should have the appropriate safety
approvals for the country in which the equipment will be installed.
IBM power cord
part number
Used in these countries and regions
24P6887
Antigua, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil,
Caicos Island, Canada, Cayman Islands, Costa Rica, Columbia,
Dominican Republic, Guam, Ecuador, El Salvador, Guatemala, Haiti,
Honduras, Jamaica, Japan, Mexico, Netherlands Antilliles, Nicaragua,
Panama, Peru, Phillipines, Saudi Arabia, Thailand, Taiwan, United
States, Venezuela
12J5120
Antigua, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil,
Caicos Island, Canada, Cayman Islands, Costa Rica, Columbia,
Dominican Republic, Guam, Ecuador, El Salvador, Guatemala, Haiti,
Honduras, Jamaica, Japan, Mexico, Netherlands Antilliles, Nicaragua,
Panama, Peru, Phillipines, Taiwan, United States, Venezuela
55H6643
Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,
Azerbaidjan, Belarus, Benin, Belgium, Bosnia, Burkina Faso, Burundi,
Cameroon, Cambodia, Cape Verde, Central African Republic, Chad,
Congo (Republic of), Comoros, Congo (Democratic Republic of), Cote
D’Ivoire (Ivory Coast), Croatia, Czech Rep, Dahomey, Djibouti,
Equatorial Guinea, Eqypt, Eritrea, Estonia, Ethiopia, Finland, France,
French Guyana, French Polynesia, Gabon, Georgia, Germany, Greece,
Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland, Indonesia, Iran,
Kazakhstan, Korea (South), Kyrgyzstan, Laos, Latvia, Lebanaon,
Lithuania, Luxemborg, Macedonia, Madagascar, Mali, Martinique,
Mauritania, Mauritus, Mayotte, Moldavia, Monaco, Mongolia, Morocco,
Mozambique, Netherlands, New Caledonia, Niger, Nigeria, Norway,
Poland, Portugal, Reunion, Romania, Russia, Rwanda, Sao Tome, Saudi
Arabia, Senegal, Serbia, Slovakia, Solvenia, Somalia, Spain, Suriname,
Sweden, Syria, Tajikistan, Togo, Tunisia, Turkey, Turkmenistan, Ukraine,
Upper Volta, USSR (C.I.S.), Uzbekistan, Vanuatu, Vietnam, Wallia and
Futuna, Yugoslavia, Zaire
36L8822
Denmark, Lichtenstein, Switzerland
12J5122
Israel
12J5126
Chile, Italy, Libya
Appendix A. Product warranties and notices
91
IBM power cord
part number
92
Used in these countries and regions
12J5124
Bangladesh, India, Lesotho, Maldives, Nambia, Nepal, Pakistan, Samoa,
South Africa, Sri Lanka, Swaziland, Uganda
12J5987
Bahrain, Brunei, Botswana, Channel Islands, Cyprus, Dominica,
Gambia, Ghana, Grenada, Guyana, Hong Kong, Iraq, Ireland, Jordan,
Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma),
Nigeria, Oman, Qatar, Seychelles, Saint Kitts & Nevis, Saint Lucia, Saint
Vincent and the Grenadines, Sierra Leone, Singapore, Sudan, Tanzania,
Trinidad & Tobago, United Arab Emirate (Dubai), United Kingdom,
Yemen, Zambia, Zimbabwe
12J5128
Australia, Fiji, New Zealand, Papua New Guinea
01K9851
China
36L8884
Argentina, Paraguay, Uruguay
xSeries 380: User’s Reference
Index
A
E
adapter
compatibility 46
installing 46
administrator password 22
advanced setup 19
AMIDiagnostic program 57
assistance, technical 76
auxiliary-device (pointing device) port 50
electrical input 2
electronic emission Class A notice 89
emission requirements
electronic emission Class A notice 89
FCC Class A notice 89
environment 2
error codes, diagnostic
ACPI errors 69
ATAPI removables errors 65
IDE CD errors 65
IDE DVD errors 65
keyboard errors 66
memory errors 63
parallel port errors 68
PS/2 mouse errors 69
SCSI errors 66
SCSI port errors 68
system errors 62
USB errors 67
video errors 67
Ethernet
troubleshooting information 73
expansion enclosure
problem 70
Extensible Firmware Interface (EFI)
boot manager 24
shell 25
B
baseboard management controller (BMC) 5
battery replacement 75
BIOS Setup Utility
main menu 18
boot manager 24
C
CD-ROM
drive specifications 2
problems 70
chassis bridge controller (CBC) 5
Class A electronic emission notice 89
configuring
your server 17
connector and port locations 49
connectors
auxiliary-device (pointing device) 50
keyboard 50
mouse 50
parrallel 51
SCSI 53
serial 52
universal serial bus (USB) 52
video 49
cords, power 91
customer support and service 76
D
diagnostic
codes 62
programs, starting 57
tools 55
DIMMs
specifications 2
supported 2
diskette drive
problem 70
specifications 2
display
problem 71
© Copyright IBM Corp. 2001
F
fan failure light 7
fans, replacing 41
FCC Class A notice 89
features
server 2
features and specifications 2
firmware update utility 26
H
handling static-sensitive devices 33
hard disk drive failure light 7
hard disk drive, installing 43
hardware
problems 55
hardware problems 55
heat output 2
help by telephone 77
help information 76
hot-plug PCI status lights 9
hot-swap controller (HSC) 5
hot-swap power supply, replacing 44
93
I
problem 72
I/O connectors 49
important notes 89
indicator lights 7
initialization button 7
installing
adapters 46
battery 75
options 31
integrated functions 2
intelligent chassis management bus (ICMBC) 5
P
memory
error message 12
specifications 2
microprocessor
specifications 2
monitor
problem 71
mouse
port 50
problem 71
parrallel port 51
PCI adapter, replacing 46
pointing device
connector 50
problem 71
port
auxiliary-device 50
keyboard 50
parallel 51
SCSI 53
serial 52
USB 52
video 49
POST (power-on self-test) 57
power
cords 91
problem 72
supply specifications 2
power control button 7
power distribution unit (PDU) 11
power failure light 7
power supply, replacing 44
problem
CD-ROM 70
diskette drive 70
hardware 55
intermittent 70
keyboard or mouse 71
monitor 71
network connection 73
option 72
power 72
serial port 72
software 73
USB port 73
problem solving 55
product
notices 89
N
Q
network connection
problems 73
notices
electronic emission, Class A 89
FCC, Class A 89
miscellaneous 89
product 89
trademarks 88
QLogic SCSI utility 26
O
S
operator information panel 7
option
installing 31
Safety iii, 34
Safety information 34
SCSI port 53
K
keyboard
connector 50
problem 71
keyboard port 50
L
LEDs
front view 7
rear view 9
M
94
IBM® xSeries 380: User’s Reference
R
RAS features 6
reset button 7
SELview Utility 26
serial
devices, problems 72
port or connector 52
serial port 52
server management configuration utility (SMConfig)
27
service summary 76
software
problem 73
standby mode 13
support services 76
system
management 5
system power light 7
T
trademarks 88
troubleshooting 55
Ethernet 73
troubleshooting charts 70
U
United States electronic emission Class A notice 89
United States FCC Class A notice 89
universal serial bus (USB) ports 52
USB port
problem 73
user password 22
utilities
BIOS Setup 18
EFI boot manager 24
EFI shell 25
firmware update 26
SELview 26
server management configuration 27
V
video port 49
Index
95
96
IBM® xSeries 380: User’s Reference
IBM
Part Number: 06P4913
Printed in the United States of America.
6P4913
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