2011 Faculty Staff Technology Guide

2011 Faculty Staff Technology Guide
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technology.training.support.
Virus Protection
VCU Wiki
Telecommunications
Research and Statistical Support
go.vcu.edu/telecommunications
VCU TS Telecommunications provides
a wide range of voice services to faculty
and staff. Services provided include
telephone sets, voicemail, long distance,
and mobile phones.
For more information concerning these
services, please visit the website listed
above.
learnIT Technology Training
go.vcu.edu/tstraining
VCU TS offers a variety of
technology training opportunities for
students, faculty, and staff. These
training opportunities include hands-on
workshops, seminars, self-paced tutorials
and on-line documentation.
VCU Blogs
blog.vcu.edu
Create and manage a personal or
departmental blog to easily publish
information to the web on any topic
and gather feedback from your readers
through comments.
wiki.vcu.edu
The VCU Wiki allows faculty to easily
create personal or public websites that
can be collaboratively edited by faculty,
staff, and students. No special software is
needed to make changes to the website
as all editing and content creation occurs
within the browser.
go.vcu.edu/statconsult2
VCU TS has a variety of computer
resources dedicated to research. These
resources include specialized Unix and
Windows servers that are available to
VCU faculty, staff, and students to support
research needs.
VCU TS provides site licenses for
SAS, SPSS, and other specialized
statistical software packages at no cost
or low cost through negotiated volume
purchase agreements.
Social Media
go.vcu.edu/socialmedia2
Social media is mainstream and
that is no different at VCU. We have
departments, schools, organizations, and
individuals all hosting social media sites
to make it easy to learn what is happening
on campus. Its not always easy to know
what the difference is between the various
social media services or which one is best
for you. Check out the link above find out
which VCU departments and schools are
utilizing social media and see which social
media services might be right for you.
Follow VCU Technology Services
ts.vcu.edu
m.ts.vc.edu
twitter.com/vcutechservices
youtube.com/VCUTechServices
go.vcu.edu/facebook
flickr.com/vcutechservices
701 West Broad St., Box 843059
Richmond, Virginia 23284
2011-2012 Faculty and Staff
Technology Guide
it
Your QuickStart resource to technology at VCU
‘
go.vcu.edu/sophos2
All computers on the VCU network
are required to have antivirus software
installed with up-to-date antivirus
definition files. VCU has a download
license for Sophos antivirus software for
all VCU students, faculty and staff for use
on university and home computers.
were
technology.training.support.
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VCU Technology Services (VCU TS) is responsible for centralized academic and administrative
computing at VCU. This includes applications such as Blackboard, eServices, email, mobile applications
such as VCU Mobile, research computing, the VCU helpIT Center and myVCU Portal.
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Technology is integral to every day life and academics in our University community. VCU TS provides
the essential tools to support a high caliber of instruction, research, public service, health care, and
administrative activities.
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eID and Password
fixIT
go.vcu.edu/eid2
The VCU eID is your electronic
identification used to access many VCU
online services.
Using a strong password with your eID
is one of the most important actions you
can take to protect your computer and
personal data. VCU has implemented
a requirement that all eID users have
strong passwords containing 8-24
characters.
Blackboard
blackboard.vcu.edu
Blackboard (Bb) is a learning and
content management system. The Bb
system consists of two major components:
the Learning Management System
provides an online interactive presence for
coursework, and the Content Management
System which provides internet access to
store files online.
VCU Alerts
go.vcu.edu/alertsignup2
Sign up for emergency text messaging
notifications today! Notifications are also
available via digital signage, email, and
the web. This service provides alerts to the
VCU community in the event quick and/or
emergency alerts become necessary.
eServices
my.vcu.edu
eServices is VCU’s web-based system
for administrative services. eServices,
available via the myVCU Portal, enables
you to access employee information,
update personal information, review
payroll information, check leave balances,
and obtain electronic forms.
VCU helpIT Center
go.vcu.edu/helpIT2
(804) 828-2227
help@vcu.edu
go.vcu.edu/helpITlive2
The VCU helpIT Center provides
comprehensive computing support for
students, faculty and staff. Online requests
can be made 24 hours a day. chatIT is
available to let you talk with VCU helpIT
Center staff via instant messaging.
Email
go.vcu.edu/lotusnotes
Employee email at VCU utilizes the
Lotus Notes platform. Your VCU email
account can be accessed by using the
Lotus Notes client, your web browser, your
favorite IMAP client, or mobile devices
such as Android, Blackberry, iPhone, or
iPad using Lotus Notes Traveler. The
Notes client is mainly used for email but
also runs an instant messaging client
(Lotus Sametime), notebook, calendar, and
many collaborative applications. The Lotus
Notes client is available for both Windows
and Macintosh platforms.
myVCU Portal
my.vcu.edu
The myVCU Portal is all about choice
and customization. Organize information
by dragging portlets and dropping them
where you want them. Easily add tabs
to group related content together. Make
it the way you want it to easily access
Blackboard, VCU email, events calendar,
RSS feeds, eServices, and your VCU
library record.
VCUCard
vcucard.vcu.edu
VCUCard is the official identification
card for Virginia Commonwealth
University. While on campus, all students,
faculty and staff are required to carry their
VCUCard. Visit the VCUCard website
to learn about the other features of your
card.
askIT Knowledge Base
go.vcu.edu/askIT2
How do I use Safenet Wireless? askIT!
Does VCU provide discounts on computers? askIT!
How do I access email on my cellphone?
askIT!
The askIT knowledge base is your one
stop shop for all of your VCU technology
questions. We have put together a wealth
of technology information in a self-help
knowledge base that is available 24 hours
a day.
Have a question about technology? askIT!
Buying and Servicing
Your Computer
go.vcu.edu/computerpurchase2
getIT
go.vcu.edu/getIT2
The getIT Computer Purchasing
Program provides discounts on Apple,
Dell and Lenovo computers for personal
use.
Departmental machines may be
purchased via state contract using
departmental budget funds. We
recommend consulting with your
department’s technical support staff
before purchasing to ensure compatibility
with your department’s programs and
requirements.
technology.training.support.
go.vcu.edu/fixIT2
The fixIT Computer Service Program is
a computer repair service available from
the VCU helpIT Center.
Software
go.vcu.edu/software2
VCU has licensed a number of
software programs for download at no
cost for students, faculty, and staff. Visit
the VCU Technology Services site for a
complete list with download locations and
documentation.
VCU FileDrop
filedrop.vcu.edu
VCU FileDrop is a simple service for
sending large files (up to 2Gb) to others
both inside and outside of VCU using
email notification.
Mobile@VCU
go.vcu.edu/mobile@vcu2
Mobile is quickly becoming our primary
portal to life at VCU. Mobile applications
and websites are now available to give
easy access to VCU services anywhere
at anytime. Mobile services allow you
to see how many seats are available in
your class, locate a building on the VCU
maps, and find a colleague in the VCU
directory. Check out the link above to see
what mobile applications and websites
are available for your device. Applications
are available for Android, Apple iOS, and
Blackberry devices. Mobile websites are
available for most mobile devices with a
web browser.
it
‘
were
technology.training.support.
Virus Protection
VCU Wiki
Telecommunications
Research and Statistical Support
go.vcu.edu/telecommunications
VCU TS Telecommunications provides
a wide range of voice services to faculty
and staff. Services provided include
telephone sets, voicemail, long distance,
and mobile phones.
For more information concerning these
services, please visit the website listed
above.
learnIT Technology Training
go.vcu.edu/tstraining
VCU TS offers a variety of
technology training opportunities for
students, faculty, and staff. These
training opportunities include hands-on
workshops, seminars, self-paced tutorials
and on-line documentation.
VCU Blogs
blog.vcu.edu
Create and manage a personal or
departmental blog to easily publish
information to the web on any topic
and gather feedback from your readers
through comments.
wiki.vcu.edu
The VCU Wiki allows faculty to easily
create personal or public websites that
can be collaboratively edited by faculty,
staff, and students. No special software is
needed to make changes to the website
as all editing and content creation occurs
within the browser.
go.vcu.edu/statconsult2
VCU TS has a variety of computer
resources dedicated to research. These
resources include specialized Unix and
Windows servers that are available to
VCU faculty, staff, and students to support
research needs.
VCU TS provides site licenses for
SAS, SPSS, and other specialized
statistical software packages at no cost
or low cost through negotiated volume
purchase agreements.
Social Media
go.vcu.edu/socialmedia2
Social media is mainstream and
that is no different at VCU. We have
departments, schools, organizations, and
individuals all hosting social media sites
to make it easy to learn what is happening
on campus. Its not always easy to know
what the difference is between the various
social media services or which one is best
for you. Check out the link above find out
which VCU departments and schools are
utilizing social media and see which social
media services might be right for you.
Follow VCU Technology Services
ts.vcu.edu
m.ts.vc.edu
twitter.com/vcutechservices
youtube.com/VCUTechServices
go.vcu.edu/facebook
flickr.com/vcutechservices
701 West Broad St., Box 843059
Richmond, Virginia 23284
2011-2012 Faculty and Staff
Technology Guide
it
Your QuickStart resource to technology at VCU
‘
go.vcu.edu/sophos2
All computers on the VCU network
are required to have antivirus software
installed with up-to-date antivirus
definition files. VCU has a download
license for Sophos antivirus software for
all VCU students, faculty and staff for use
on university and home computers.
were
technology.training.support.
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