Manual técnico HP Laserjet 5500 Séries

Manual técnico HP Laserjet 5500 Séries
hp color LaserJet 5500
5500n 5500dn 5500dtn 5500hdn
service
hp color LaserJet 5500 series printer
service manual
© Copyright Hewlett-Packard
Company, 2002
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under the copyright
laws.
Part number: C9656-90930
First Edition, July 2002
Warranty
Trademark Credits
The information contained in this
document is subject to change
without notice.
Adobe and Adobe Photoshop are
trademarks of Adobe Systems
Incorporated.
Hewlett-Packard makes no
warranty of any kind with respect
to this information. HEWLETTPACKARD SPECIFICALLY
DISCLAIMS THE IMPLIED
WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
CorelDRAW™ is a trademark of
Corel Corporation or Corel
Corporation Limited.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or other
damage alleged in connection
with the furnishing or use of this
information.
ENERGY STAR is a U.S. registered
service mark of the United States
Environmental Protection Agency.
Microsoft® is a U.S. registered
trademark of Microsoft
Corporation.
Netscape is a U.S. trademark of
Netscape Communications
Corporation.
PANTONE® Pantone, Inc.’s
check-standard trademark for
color.
PostScript is a trademark of
Adobe Systems, Incorporated,
which may be registered in
certain jurisdictions.
TrueType is a U.S. trademark of
Apple Computer, Inc.
UNIX is a registered trademark of
the Open Group.
Windows, MS Windows, and
Windows NT are U.S. registered
trademarks of Microsoft
Corporation.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Conventions
This manual uses the following conventions:
●
COLOR is used to emphasize items that are important to the material under discussion.
●
Bold is used for menu items to click and for emphasis, particularly in situations where italic type
would be confusing.
●
Italic type is used to indicate related documents or emphasis.
●
DISPLAY type indicates text as seen on the printer control panel display.
●
Commands you use on a computer keyboard or on the printer control panel are shown in
KEYCAP. Two examples are PAUSE/RESUME and CANCEL JOB.
●
COURIER type indicates text that you type on a computer keyboard exactly as shown.
Note
Notes contain important information set off from the text.
CAUTION
Caution messages alert you to the possibility of damage to equipment or loss of data.
WARNING!
Warning messages alert you to the possibility of personal injury.
ENWW
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ENWW
Contents
1 Printer description
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model and serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power and regulatory information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Space requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supply storage requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supported media weights and sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media specifications for 2-sided (duplex) printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media to avoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media that may cause damage to the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weight equivalence table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental product stewardship program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting the environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Material Safety Data Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Toner safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EMI statement (Korea) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VCCI statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
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2 Service approach
Service approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parts and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exchange program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP service parts information compact disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP support assistant compact disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer care reseller sales and service support center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering related documentation and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hewlett-Packard warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Limited warranty for print cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer unit and fuser warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP maintenance agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On-site service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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3 Installation and configuration
Unpack the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the paper trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a new overlay (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing the printer operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using PowerSave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting to a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parallel connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced I/O (EIO) configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Jetdirect print servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Available enhanced I/O interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NetWare networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows and Windows NT networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AppleTalk networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
UNIX/Linux networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Available drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the printer for the network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Novell NetWare frame type parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting network security on the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Locking the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using an ASCII PJL escape sequence to set network security . . . . . . . . . . . . . . . . . . . . . . . . .
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4 Printer maintenance
Cleaning the printer and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning spilled toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Periodic cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the static discharge comb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the OHT sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Approximate replacement intervals for supply items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ETB life under different circumstances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Locating supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing supply items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the transfer unit (ETB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing memory and font DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing an HP Jetdirect print server card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5 Theory of operation
Basic operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Operation sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Engine control system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
DC controller circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Motors and fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Fuser power supply circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Heater temperature control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
High-voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Low-voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
PowerSave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Input/Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Printer memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
DIMM slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
PJL overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
PML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Laser/scanner system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Scanner motor control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Image formation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Toner level detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Electrostatic transfer/transport belt (ETB) unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Electrostatic latent image formation block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Development block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Transfer block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Fusing block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Cleaning block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Calibration and cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Color plane registration calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Drum phase calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Image stabilization control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Pickup/feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Pickup/feed unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Fuser/delivery unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Duplex feed unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
500-sheet paper feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Pickup and feed operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
ENWW
vii
6 Removal and replacement
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removal and replacement strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repair notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caution regarding electrostatic discharge (ESD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Types of screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print cartridges and ETB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Covers and external components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Left cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Right cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-purpose tray (Tray 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (front) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper pickup unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette sensor PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-purpose tray sensor PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper pickup drive unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lifter drive unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette (Tray 2) paper pickup and feed rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solenoid and clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette separation roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-purpose tray pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-purpose tray separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Color registration detection unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (left side) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DC controller shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory tag antenna PCBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Developing disengaging drive unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drum drive units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E-label memory controller PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DC controller PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette paper size detection switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power supply fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (rear) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Formatter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Low-voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Formatter case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser/scanner units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (right side) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
High-voltage power supply PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Toner level detection PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
High-voltage contact blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Door switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (top). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Discharging PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser power supply PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser drive unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser inlet paper sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser delivery sensor and output bin full sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Static discharge comb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Formatter fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii
149
149
149
149
150
151
152
153
154
154
155
156
157
158
159
160
161
163
164
164
165
166
167
168
170
171
172
173
174
175
176
176
177
178
179
184
185
186
187
188
188
189
192
194
199
199
201
202
203
204
204
205
207
210
211
213
214
ENWW
Cartridge fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional 500-sheet paper feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper feeder left cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper feeder right cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper feeder pickup and feed rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper feeder separation roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper feeder pickup unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper feeder lifter drive unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper feeder length and width detection switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper feeder pickup clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper feeder PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
215
216
216
217
218
218
219
221
222
223
224
7 Troubleshooting
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pre-troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting power-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer error troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Critical error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alphabetical printer messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Numerical printer messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper path troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jam locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jam locations by error message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper jam recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Persistent jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper transport troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multiple pages are fed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper is wrinkled or folded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper is skewed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Image formation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print quality problems associated with media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overhead transparency defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print quality problems associated with the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print quality problems associated with jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print quality troubleshooting pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Understanding color variations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Color selection process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Matching colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Color options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting color balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Image defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repetitive defects troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interface troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communications checks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EIO troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AUTOEXEC.BAT standard configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Job Language (PJL) commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control panel troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing a menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ENWW
225
227
228
229
230
232
233
233
233
233
233
234
245
256
256
256
257
258
259
260
266
266
266
267
268
268
269
269
269
269
270
270
271
271
272
274
275
282
285
285
285
286
286
289
289
ix
Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configure device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools for troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Embedded Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
To access the embedded Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Status and Alerts software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplies status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Usage page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostics flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Engine diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Individual diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Test pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Engine test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Formatter test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Engine resets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cold reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NVRAM initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard disk initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calibration bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calibrate Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing the Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Main parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solenoid and clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Motors and fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DC controller PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General circuit diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder circuit diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
290
290
291
295
296
297
297
297
300
301
302
303
304
305
305
307
309
315
315
315
316
316
316
317
317
317
318
318
320
320
321
322
324
325
326
327
328
331
332
333
8 Parts and diagrams
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplies and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Common fasteners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Illustrations and parts lists (printer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Illustrations and parts lists (500-sheet paper feeder) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
x
335
336
336
336
339
340
375
382
388
ENWW
List of figures
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1-1
1-2
1-3
1-4
1-5
1-6
1-7
1-8
3-1
3-2
3-3
3-4
3-5
3-6
3-7
4-1
4-2
5-1
5-2
5-3
5-4
5-5
5-6
5-7
5-8
5-9
5-10
5-11
5-12
5-13
5-14
5-15
5-16
5-17
5-18
5-19
5-20
5-21
5-22
5-23
5-24
5-25
5-26
5-27
5-28
5-29
5-30
5-31
5-32
ENWW
HP Color LaserJet 5500 series printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Model and serial number information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Sample label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Space requirements (printer only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Front view, HP Color LaserJet 5500 series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Rear view, HP Color LaserJet 5500 series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
EMI statement for Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
VCCI statement for Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Optional package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Parallel port connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Direct to network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Network print server connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Peer to peer connection (direct to network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Peer to peer connection (parallel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
ETB total page count according to average job length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Location of supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Basic system operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Engine control system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
DC controller circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Motors and fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Fuser power supply circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Heater temperature control circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
High-voltage power supply circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Low-voltage power supply circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Laser/scanner system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Scanner motor control circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Image formation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Memory tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Toner level detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Developing cylinder disengaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
ETB unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Primary exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Primary charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Laser beam exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Development block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Attaching the paper to the ETB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Toner transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Fusing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
ETB cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Drum cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Primary charging roller and toner charging roller cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Color registration calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Image density detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Custom/Standard paper size switch in cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
xi
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xii
5-33
5-34
5-35
5-36
5-37
5-38
5-39
5-40
5-41
5-42
5-43
6-1
6-2
6-3
6-4
6-5
6-6
6-7
6-8
6-9
6-10
6-11
6-12
6-13
6-14
6-15
6-16
6-17
6-18
6-19
6-20
6-21
6-22
6-23
6-24
6-25
6-26
6-27
6-28
6-29
6-30
6-31
6-32
6-33
6-34
6-35
6-36
6-37
6-38
6-39
6-40
6-41
6-42
6-43
6-44
6-45
6-46
6-47
6-48
Pickup/feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pickup/feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette pickup operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper size detection switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper lifting operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multiple-feed prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overhead transparency detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Horizontal registration adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Duplex switch back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional 500-sheet paper feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder pickup and feed operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phillips and Posidriv screwdriver comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ETB supports and pressure gears . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the rear cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the rear top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the left cover (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the left cover (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the right cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the multi-purpose tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the control panel (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the control panel (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a new control panel overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the cassette cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the paper pickup unit (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the paper pickup unit (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the paper pickup sensor PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the multi-purpose tray sensor PCB . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the paper pickup drive unit (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the paper pickup drive unit (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the lifter drive unit (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the lifter drive unit (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the lifter drive unit (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the cassette pickup and feed rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the solenoid and clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the cassette separation roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the multi-purpose tray pickup roller (1 of 2) . . . . . . . . . . . . . . . . . . .
Removing and replacing the multi-purpose tray pickup roller (2 of 2) . . . . . . . . . . . . . . . . . . .
Removing and replacing the multi-purpose tray separation pad . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the color registration detection unit . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the DC controller shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the memory tag antenna PCBs (1 of 2) . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the memory tag antenna PCBs (2 of 2) . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the developing disengaging drive unit . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the drum drive gears (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the drum drive gears (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the drum drive assemblies (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the drum drive assemblies (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the drum drive assemblies (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the drum drive assemblies (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling the developing disengaging rod (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling the developing disengaging rod (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the e-label memory controller PCB . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the DC controller PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the cassette paper size detection switch . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the power supply fan (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the power supply fan (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the formatter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
133
134
135
136
137
138
139
140
143
144
145
150
153
154
155
156
157
157
158
159
160
161
161
162
163
164
164
165
166
167
167
168
169
169
170
171
172
173
173
174
175
176
177
177
178
179
180
181
181
182
182
183
183
184
185
186
187
187
188
ENWW
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6-49
6-50
6-51
6-52
6-53
6-54
6-55
6-56
6-57
6-58
6-59
6-60
6-61
6-62
6-63
6-64
6-65
6-66
6-67
6-68
6-69
6-70
6-71
6-72
6-73
6-74
6-75
6-76
6-77
6-78
6-79
6-80
6-81
6-82
6-83
6-84
6-85
6-86
6-87
6-88
6-89
6-90
7-1
7-2
7-3
7-4
7-5
7-6
7-7
7-8
7-9
7-10
7-11
7-12
7-13
7-14
7-15
7-16
7-17
ENWW
Removing and replacing the low-voltage power supply, left side of printer (1 of 4) . . . . . . . . . 189
Removing and replacing the low-voltage power supply, rear of printer (2 of 4) . . . . . . . . . . . . 190
Removing and replacing the low-voltage power supply, right side of printer (3 of 4) . . . . . . . . 190
Removing and replacing the low-voltage power supply (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . 191
Removing and replacing the formatter case (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Removing and replacing the formatter case (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Removing and replacing the laser/scanner units (1 of 8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Removing and replacing the laser/scanner units (2 of 8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Removing and replacing the laser/scanner units (3 of 8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Removing and replacing the laser/scanner units (4 of 8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Removing and replacing the laser/scanner units (5 of 8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Removing and replacing the laser/scanner units (6 of 8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Removing and replacing the laser/scanner units (7 of 8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Removing and replacing the laser/scanner units (8 of 8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Removing and replacing the high-voltage power supply PCB . . . . . . . . . . . . . . . . . . . . . . . . . 199
Aligning the high-voltage power supply PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Removing and replacing the toner level detection PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Removing and replacing the high-voltage contact blocks (cyan indicated) . . . . . . . . . . . . . . . 202
Removing and replacing the door switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Removing and replacing the discharging PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Removing and replacing the fuser power supply PCB (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 205
Removing and replacing the fuser power supply PCB (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 206
Removing and replacing the fuser drive unit (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Removing and replacing the fuser drive unit (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Removing and replacing the fuser drive unit (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Removing and replacing the fuser drive unit (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Removing and replacing the fuser paper sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Removing and replacing the fuser delivery sensor and output bin full sensor (1 of 2) . . . . . . . 211
Removing and replacing the static discharge comb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Removing and replacing the formatter fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Removing and replacing the cartridge fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Removing and replacing the 500-sheet paper feeder left cover (1 of 2) . . . . . . . . . . . . . . . . . 216
Removing and replacing the 500-sheet paper feeder left cover (2 of 2) . . . . . . . . . . . . . . . . . 216
Removing and replacing the 500-sheet paper feeder right cover (1 of 2) . . . . . . . . . . . . . . . . 217
Removing and replacing the 500-sheet paper feeder right cover (2 of 2) . . . . . . . . . . . . . . . . 217
Removing and replacing the paper feeder pickup unit (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . 219
Removing and replacing the paper feeder pickup unit (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . 219
Removing and replacing the paper feeder pickup unit (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . 220
Removing and replacing the paper feeder lifter drive unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Removing and replacing the paper feeder length and width detection switches . . . . . . . . . . . 222
Removing and replacing the paper feeder pickup clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Removing and replacing the 500-sheet paper feeder PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Troubleshooting flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Jam locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Repetitive defects ruler (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Repetitive defects ruler (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
HP color LaserJet 5500 series printer configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
HP color LaserJet 5500 series printer menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Printer configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Supplies status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Usage page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Diagnostics flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Formatter LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Door switch and ETB connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Tray 2 paper size switch arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Test page switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Location of main parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Location of switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
xiii
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xiv
7-18
7-19
7-20
7-21
7-22
7-23
7-24
7-25
7-26
7-27
7-28
7-29
7-30
7-31
8-1
8-2
8-3
8-4
8-5
8-6
8-7
8-8
8-9
8-10
8-11
8-12
8-13
8-14
8-15
8-16
8-17
8-18
8-19
8-20
8-21
8-22
8-23
8-24
8-25
8-26
8-27
8-28
8-29
8-30
8-31
8-32
Door switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Location of sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser sensors and output bin full sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Location of solenoid and clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solenoid and clutch on the paper pickup unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Location of motors and fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCB locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Location of DC controller PCB components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Location of connectors (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Location of connectors (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Location of connectors (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General circuit diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder circuit diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assembly location diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCB locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External covers and panels (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External covers and panels (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (1 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (2 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (3 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (4 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (5 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (6 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (7 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (8 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (9 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper pickup drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drum drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disengaging drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper pickup assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper pickup assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ETB assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ETB assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder assembly location diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder internal components (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder internal components (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder cassette (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder cassette (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder lifter drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder paper pickup assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
321
322
323
324
324
325
326
327
328
329
330
331
332
333
340
341
342
343
344
346
348
350
352
354
356
358
360
362
363
364
365
366
367
368
369
370
371
372
373
375
376
377
378
379
380
381
ENWW
List of tables
Table 1-1
Table 1-2
Table 1-3
Table 1-4
Table 1-5
Table 1-6
Table 1-7
Table 1-8
Table 1-9
Table 1-10
Table 1-11
Table 2-1
Table 3-1
Table 3-2
Table 4-1
Table 4-2
Table 5-1
Table 5-2
Table 5-3
Table 5-4
Table 5-5
Table 5-6
Table 5-7
Table 6-1
Table 6-2
Table 7-1
Table 7-2
Table 7-3
Table 7-4
Table 7-5
Table 7-6
Table 7-7
Table 7-8
Table 7-9
Table 7-10
Table 7-11
Table 7-12
Table 7-13
Table 7-14
Table 7-15
Table 7-16
Table 7-17
Table 7-18
Table 7-19
Table 7-20
Table 7-21
Table 7-22
Table 7-23
Table 7-24
ENWW
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Model names and numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Supply storage requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Printer dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Acoustic emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Tray 1 (multi-purpose tray) supported media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Tray 2, Tray 3, and Tray 4 supported media specifications1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Printing on transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Weight equivalence table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Related documentation and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Printer drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Printer security levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Approximate replacement intervals for supply items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Basic operation sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Function of motors and fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Fuser temperatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Calibration timing and duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Cleaning timing and duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Cassette paper size detection/cassette detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Feed speed according to media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Types of screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Approximate replacement intervals for supply items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Pre-troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Alphabetical printer messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Numerical printer messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Error messages and associated jam locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Common causes of paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Causes for jams in Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Causes for jams in Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Causes for jams in Tray 3 or Tray 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Causes for jams in the paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Causes for jams in the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Causes for jams in the duplex path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Causes for multiple pages feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Causes for wrinkled or folded paper (part one, paper path entrance) . . . . . . . . . . . . . . . . . . . 266
Causes for wrinkled or folded paper (part two, paper path exit) . . . . . . . . . . . . . . . . . . . . . . . . 266
Causes for skewed paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Image defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Causes for light images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Causes for one color printing light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Causes for dark images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Causes for one color printing dark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Causes for a completely blank image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Causes for an all black or solid colored image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Causes for vertical lines of white dots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Causes for dirt on the back of the paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
xv
Table 7-25
Table 7-26
Table 7-27
Table 7-28
Table 7-29
Table 7-30
Table 7-31
Table 7-32
Table 7-33
Table 7-34
Table 7-35
Table 7-36
Table 7-37
Table 7-38
Table 7-39
Table 7-40
Table 7-41
Table 7-42
Table 7-43
Table 7-44
Table 7-45
Table 7-46
Table 7-47
Table 7-48
Table 7-49
Table 7-50
Table 8-1
Table 8-2
Table 8-3
Table 8-4
Table 8-5
Table 8-6
Table 8-7
Table 8-8
Table 8-9
Table 8-10
Table 8-11
Table 8-12
Table 8-13
Table 8-14
Table 8-15
Table 8-16
Table 8-17
Table 8-18
Table 8-19
Table 8-20
Table 8-21
Table 8-22
Table 8-23
Table 8-24
Table 8-25
Table 8-26
Table 8-27
Table 8-28
Table 8-29
xvi
Causes for dirt on the front of the paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Causes for vertical lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Causes for white vertical lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Causes for horizontal lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Causes for white horizontal lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Causes for a missing color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Causes for blank spots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Causes for poor fusing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Causes for distortion or blurring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Causes for smearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Causes for a misplaced image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repetitive defect spacing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communications check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print quality submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System setup submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I/O submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resets submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sensor test letter codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tray 2 paper size codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Motors and fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplies and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Common fasteners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCB locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External covers and panels (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External covers and panels (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (1 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (2 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (3 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (4 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (5 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (6 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.........................................................................
Internal components (8 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (9 of 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper pickup drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drum drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disengaging drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper pickup assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ETB assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder lifter drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500-sheet paper feeder paper pickup assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
278
278
279
279
279
279
280
280
280
281
281
282
285
290
290
291
292
293
294
294
295
296
310
311
323
325
337
339
341
342
343
345
347
349
351
353
355
357
359
361
362
363
364
365
366
368
370
372
375
376
378
380
381
382
388
ENWW
1
Printer description
Chapter contents
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model and serial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power and regulatory information . . . . . . . . . . . . . . . . . . . . . . .
Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Space requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . .
Supply storage requirements . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supported media weights and sizes . . . . . . . . . . . . . . . . . . . .
Media specifications for 2-sided (duplex) printing. . . . . . . . . . .
Media to avoid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media that may cause damage to the printer . . . . . . . . . . . . . .
Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weight equivalence table . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental product stewardship program . . . . . . . . . . . . . . . . .
Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Material Safety Data Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . .
Toner safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EMI statement (Korea) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VCCI statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . .
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1 Printer description 11
Printer features
The HP Color LaserJet 5500 series printer pictured in Figure 1-1 has five models.
●
The HP Color LaserJet 5500 printer is the base model; it contains 96 MB of SDRAM.
●
The HP Color LaserJet 5500n printer is the base model with an HP Jetdirect 615N print server
(network card). This model is available only in Europe.
●
The HP Color LaserJet 5500dn printer is the base model with an HP Jetdirect 615N print
server (network card) and automatic 2-sided printing.
●
The HP Color LaserJet 5500dtn printer is the base model with an HP Jetdirect 615N print
server (network card), automatic 2-sided printing, additional 500-sheet paper feeder, a stand,
and 160 MB of SDRAM.
●
The HP Color LaserJet 5500hdn printer is the base model with an HP Jetdirect 615N print
server (network card), automatic 2-sided printing, two additional 500-sheet paper feeders, a
hard disk, a stand, and 160 MB of SDRAM.
1
2
3
Figure 1-1
HP Color LaserJet 5500 series printers
1
HP Color LaserJet 5500, 5500n, and 5500dn printers
2
HP Color LaserJet 5500dtn printer
3
HP Color LaserJet 5500hdn printer
12 Printer description
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This printer series combines the quality and reliability of Hewlett-Packard printers with the features
listed in Table 1-1.
Table 1-1
Printer features
Feature
Performance
Description
●
●
Memory
●
●
●
User interface
●
●
●
Supported
printer
personalities
●
●
●
●
Storage features
●
●
●
Environmental
features
●
●
●
Fonts
●
●
●
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21 pages per minute (ppm) on letter-sized paper, 22 ppm on
A4-sized paper.
Prints on transparencies and glossy paper.
96 megabytes (MB) of synchronous dynamic random access
memory (SDRAM) (160 MB in the HP Color LaserJet 5500dtn
and 5500hdn printers).
Can be expanded to 416 MB.
Optional hard disk drive (included with the HP Color LaserJet
5500hdn printer).
Graphic display on control panel.
Enhanced Help with animated graphics.
Embedded Web server to access support and order supplies
(network-connected printers).
HP PCL 6.
HP PCL 5c.
PostScript 3 emulation.
Automatic language switching.
Job retention (for printers with hard disks).
Fonts and forms.
Personal identification number (PIN) printing (for printers with
hard disks).
PowerSave setting.
High content of recyclable components and materials.
Energy Star compliant.
80 internal fonts available for both PCL and PostScript
emulation.
80 printer-matching screen fonts in TrueType™ format
available with the software solution.
Supports forms and fonts on the disk using HP Web Jetadmin.
Chapter 1 Printer description 13
Table 1-1
Printer features
Feature
Paper handling
Description
●
●
●
●
●
●
●
●
Accessories
●
●
●
●
●
●
Connectivity
●
●
●
●
Supplies
●
●
●
●
14 Printer description
Prints on media from 76 by 127 mm (3 by 5 inches) up to
312 mm by 470 mm (12.3 by 18.5 inches).
Prints on media with weights from 60 g/m2 to 200 g/m2 (16 lb
bond to 53 lb bond).
Prints on a wide range of media types including glossy, labels,
overhead transparencies, and envelopes.
Multiple gloss levels.
A 500-sheet input tray (Tray 2) that supports paper sizes from
148 by 210 mm (5.8 by 8.3 inches) up to 297 by 432 mm
(11.6 by 17 inches).
Optional 500-sheet paper feeder that supports paper sizes
from 148 by 210 mm (5.8 by 8.3 inches) up to 297 by 432 mm
(11.6 by 17 inches); standard on HP Color LaserJet 5500dtn
and 5500hdn printers (the 5500hdn has two paper feeders).
Automatic 2-sided printing on HP Color LaserJet 5500dn,
5500dtn, and 5500hdn printers.
250-sheet face-down output bin.
Printer hard disk, which provides storage for fonts and macros
as well as job storage; standard on HP Color
LaserJet 5500hdn.
Dual inline memory modules (DIMM).
Printer stand (recommended for additional optional trays).
Optional 500-sheet paper feeder that supports paper sizes
from 148 by 210 mm (5.8 by 8.3 inches) up to 297 by 432 mm
(11.6 by 17 inches); standard on HP Color LaserJet 5500dtn
and 5500hdn printers (the 5500hdn has two paper feeders).
Flash DIMM.
Fast InfraRed (FIR) pod.
Optional enhanced input/output (EIO) network card; standard
on HP Color LaserJet 5500n, 5500dn, 5500dtn, and 5500hdn
printers.
FIR connection.
HP Web Jetadmin software.
Standard bidirectional parallel cable interface (IEEE-1284
compliant).
Supplies status page contains information on toner level, page
count, and estimated pages remaining.
No-shake cartridge design.
Printer checks for authentic HP print cartridges at cartridge
installation.
Internet-enabled supply-ordering capabilities (using
embedded Web server or printer Status and Alerts).
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Identification
Model and serial numbers
The model number and serial numbers are listed on identification labels located on the rear of the
printer. The model number is alphanumeric, such as C9656A for the HP Color LaserJet 5500. The
serial number contains information about the country/region of origin, the printer version, production
code, and the production number of the printer (see Figure 1-2).
printer version
production code
country/
region
of origin
Figure 1-2
Model and serial number information
Table 1-2
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pproduction number
Model names and numbers
Model name
Model number
HP Color LaserJet 5500
C9656A
HP Color LaserJet 5500n
C7131A
HP Color LaserJet 5500dn
C9657A
HP Color LaserJet 5500dtn
C9658A
HP Color LaserJet 5500hdn
C9659A
Chapter 1 Printer description 15
Power and regulatory information
The identification labels on the rear of the printer also contain power rating and regulatory
information as shown in Figure 1-3.
CAUTION
Converting the voltage on the printer can damage the printer. Do not use any voltage other than the
operating voltage. Any attempt to convert operating voltages will void the product warranty (for
example, attempting to change a 110V printer to a 220V printer).
Figure 1-3
Sample label
16 Printer description
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Site requirements
The printer must be kept in a proper location to maintain the performance level that has been set at
the factory. In particular, be sure that the environment adheres to the specifications listed in this
chapter.
Below are recommendations for the printer location and placement.
Make sure the printer has the following:
●
a well-ventilated, dust-free area
●
a hard, level surface (not more than a 2° angle):
• for the HP Color LaserJet 5500, 5500n, and 5500dn, the surface must support 75 kg (163 lb)
• for the HP Color LaserJet 5500dtn, the surface must support 116 kg (256 lb)
• for the HP Color LaserJet 5500hdn, the surface must support 131 kg (289 lb)
●
a level surface that supports all four corners of the 500-sheet paper feeder
●
a constant temperature and humidity. (Do not install near water sources, humidifiers, air
conditioners, refrigerators, or other major appliances)
Make sure to keep the printer away from the following:
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●
direct sunlight, dust, open flames, or water
●
the direct flow of exhaust from air ventilation systems
●
magnets and devices that emit a magnetic field
●
areas subject to vibration
●
walls or other objects. There must be enough space around the printer for proper access and
ventilation. See Figure 1-4 on page 18.
Chapter 1 Printer description 17
Space requirements
The printer must have the following amounts of space above and around it.
3
2
1
Figure 1-4
Space requirements (printer only)
1
628 mm (25 inches)
2
1090 mm (43 inches)
3
940 mm (37 inches)
500-sheet paper feeder dimensions
For each additional 500-sheet paper feeder installed, add the height from the list below to the
height of the printer.
●
width = 578 mm (22.8 inches
●
depth = 662 mm (26.2 inches)
●
height = 132 mm (5.2 inches)
Printer stand dimensions
If the printer is on a stand, add the height from the list below to the total height. Also note that the
stand increases the overall width space requirement.
●
width = 630 mm (24.8 inches)
●
depth = 670 mm (26.5 inches)
●
height = 202 mm (8.0 inches)
18 Printer description
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Electrical specifications
Table 1-3 lists the electrical specifications required to run the printer safely.
Table 1-3
Electrical specifications
Item
Power requirements
Power consumption
(LaserJet 5500)
During printing
During standby*
During PowerSave
Off
Minimum recommended
circuit capacity for typical
product
110-volt models
220-volt models
100-127 V (+/-10%)
50/60 Hz (+/- 2 Hz)
220-240 V (+/-10%)
50/60 Hz (+/- 2 Hz)
592 W
54 W
48 W
0W
562 W
51 W
44 W
0W
6A
3A
* When the printer is in standby mode, it continues to consume a minimal amount of energy.
Note
This information is preliminary and might not be current. Please see http://www.hp.com/support/lj5500
for current information.
Environmental specifications
Keep the printer within the environmental conditions shown in Table 1-4 for optimum performance.
Table 1-4
Environmental specifications
Item
Temperature
Recommended
Allowed
17° to 25° C (63° to 77° F)
10° to 30° C (50° to 86° F)
Humidity
Recommended
Allowed
30% to 70% RH
20% to 80% RH
Altitude
Allowed
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Operating
0 to 2600 m
(0 to 8530 ft)
Chapter 1 Printer description 19
Supply storage requirements
The life of supplies is greatly affected by their storage environment. Use Table 1-5 to determine the
shelf life of stored supplies.
Table 1-5
Supply storage requirements
Item
Temperature
Storage time
Storage condition
Normal (maximum of
2.5 years)
0° to 35° C (32° to 95° F)
Severe (maximum of
18 days)
High 35° to 40° C (95° to 104° F)
Low 0° to -20° C (32° to -4° F)
Maximum temperature
change rate
40° to 15° C (104° to 59° F) within 3 minutes
-20° to 25° C (-4° to 77° F) within 3 minutes
Humidity
Normal (maximum of
2.5 years)
35% to 85% RH
Severe (maximum of
18 days)
High 85% to 95% RH
Low 10% to 35% RH
Atmospheric pressure
460 to 760 mm Hg (18.1 to 29.9 in Hg)
Storage time1
2.5 years
1 The average storage time includes use time. Use cartridges within 2.5 years of the date code on the cartridge.
Printer specifications
Table 1-6 describes the dimensions of the printer.
Table 1-6
Printer dimensions
HP Color LaserJet
5500, 5500n, 5500dn
HP Color LaserJet
5500dtn
HP Color LaserJet
5500hdn
Height
640 mm (25.2 inches)
986 mm (38.8 inches)
1119 mm (44 inches)
Width
577 mm (22.7 inches)
630 mm (24.8 inches)
630 mm (24.8 inches)
Depth
704 mm (27.7 inches)
704 mm (27.7 inches)
704 mm (27.7 inches)
Weight
60 kg (132 lb)
113 kg (250 lb)
128 kg (283 lb)
Table 1-7 lists the acoustic emissions of the printer when it is printing and when it is in standby
mode.
Table 1-7
Acoustic emissions
HP Color LaserJet 5500
Note
Sound power
Printing
PowerSave
Per ISO 9296
LWAd = 6.5 bels(A) [65 dB (A)]
LWAd = 5.0 bels(A) [50dB (A)]
Bystander (1m)
Printing
PowerSave
Per ISO 9296
LPAm = 49 dB (A)
LPAm = 33 dB(A)
These values are subject to change. See http://www.hp.com/support/lj5500 for current information.
Maximum duty cycle is 120,000 pages per month.
20 Printer description
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Printer assemblies
Figures 1-5 and 1-6 show the location of each major assembly in the printer. These assemblies are
described in Chapter 3.
1
2
3
4
8
5
6
Figure 1-5
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7
Front view, HP Color LaserJet 5500 series
1
output bin
2
printer control panel
3
top cover
4
front cover
5
Tray 1
6
Tray 2 (500-sheet standard tray)
7
on/off switch
8
access to print cartridges, transfer unit, and fuser
Chapter 1 Printer description 21
1
3
4
2
5
6
7
Figure 1-6
Rear view, HP Color LaserJet 5500 series
1
output bin
2
on/off switch
3
EIO connection (quantity 3)
4
Formatter
5
FIR (Fast InfraRed) connection
6
parallel connection
7
power connection
22 Printer description
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Media requirements
Selecting print media
You can use many types of paper and other print media with this printer. This section provides
guidelines and specifications for selecting and using different print media.
Before purchasing any media or specialized forms in quantity, verify that your paper supplier obtains
and understands the print media requirements specified in the HP LaserJet Family Print Media
Guide. The guide is available through Hewlett-Packard Customer Support (HPCS). See page 43 for
ordering information.
It is possible that media could meet all of the guidelines in this chapter and still not print satisfactorily.
This may be a result of abnormal characteristics of the printing environment or of other variables over
which Hewlett-Packard has no control (for example, extremes in temperature and humidity).
Hewlett-Packard recommends testing any media before buying it in large quantities.
CAUTION
Using media that does not conform to the specifications listed here and in the HP LaserJet Family Print
Media Guide can cause problems that require service. This service is not covered by the
Hewlett-Packard warranty or service agreements.
Media specifications
For optimum results, use conventional 75 g/m2 (20 lb) xerographic paper. Verify that the paper is of
good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent
edges. Avoid fanning the print media before loading it into the paper trays.
Paper orientation
Normal orientation loads long-side first into the printer. This is the preferred orientation because it
allows for longer supply life and increased printer speed. However, some paper sizes can be loaded
short-side first. This orientation is called “rotated.” Paper that can be fed into the printer using the
rotated, short-side first orientation has “-R” after the paper size. These paper sizes are Letter-R,
A4-R, A5-R, and B5-R.
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Chapter 1 Printer description 23
Supported media weights and sizes
Table 1-8 and Table 1-9 show the media types and sizes supported by the printer and the printer
accessories.
Table 1-8
Tray 1 (multi-purpose tray) supported media specifications
Media type
Dimensions
Standard size
paper/cardstock
(Letter/A4, Legal,
Executive, JIS B5, B5-R,
A5, A5-R, 11 by 171, A3)
Weight or
thickness
Capacity
60 to 200 g/m2
(16 to 53 lb bond)
100 sheets of 75 g/m2
(20 lb) paper
Minimum size
paper/cardstock
76 by 127 mm
(3 by 5 inches)
60 to 200 g/m2
(16 to 53 lb bond)
100 sheets of 75 g/m2
(20 lb) paper
Maximum size
paper/cardstock
312 by 470 mm
(12.3 by 18.5 inches)
60 to 200 g/m2
(16 to 53 lb bond)
100 sheets of 75 g/m2
(20 lb) paper
75 to 163 g/m2
(20 to 43 lb bond)
Maximum stack height:
10 mm (0.4 inches)
Standard size
glossy paper
(Letter/A4, Letter-R,
A4-R, Legal, Executive,
JIS B5, B5-R, A5, A5-R,
11 by 17, A3)
Minimum size
glossy paper
76 by 127 mm
(3 by 5 inches)
75 to 163 g/m2
(20 to 43 lb bond)
Maximum stack height:
10 mm (0.4 inches)
Maximum size
glossy paper
312 by 470 mm
(12.3 by 18.5 inches)
75 to 163 g/m2
(20 to 43 lb bond)
Maximum stack height:
10 mm (0.4 inches)
Standard size
transparencies
(Letter/A4, Letter-R,
A4-R, Legal, Executive,
JIS B5, B5-R, A5, A5-R,
11 by 17, A3)
0.12 to 0.13 mm
Maximum stack height:
thick
10 mm (0.4 inches)
(4.7 to 5.5 mils thick)
Minimum size
transparencies
76 by 127 mm
(3 by 5 inches)
0.12 to 0.13 mm
Maximum stack height:
thick
10 mm (0.4 inches)
(4.7 to 5.5 mils thick)
Maximum size
transparencies
312 by 470 mm
(12.3 by 18.5 inches)
0.12 to 0.13 mm
Maximum stack height:
thick
10 mm (0.4 inches)
(4.7 to 5.5 mils thick)
Standard size tough
paper
(Letter/A4, Letter-R,
A4-R, Legal, Executive,
JIS B5, B5-R, A5, A5-R,
11 by 17, A3)
0.10 to 0.13 mm
thick
(4 to 5.5 mils thick)
Maximum stack height:
10 mm (0.4 inches)
Minimum size tough
paper
76 by 127 mm
(3 by 5 inches)
0.10 to 0.13 mm
thick
(4 to 5.5 mils thick)
Maximum stack height:
10 mm (0.4 inches)
Maximum size tough
paper
312 by 470 mm
(12.3 by 18.5 inches)
0.10 to 0.13 mm
thick
(4 to 5.5 mils thick)
Maximum stack height:
10 mm (0.4 inches)
75 to 105 g/m2
(20 to 28 lb bond)
20 envelopes
(10 mils thick)
Envelope (Com 10,
Monarch, C5, DL, B5)
24 Printer description
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Table 1-8
Tray 1 (multi-purpose tray) supported media specifications (continued)
Media type
Dimensions
Weight or
thickness
Capacity
Standard size label
(Letter/A4, Letter-R,
A4-R, Legal, Executive,
JIS B5, B5-R, A5, A5-R,
11 by 17, A3)
1
Maximum stack height:
10 mm (0.4 inches)
Minimum size label
76 by 127 mm
(3 by 5 inches)
Maximum stack height:
10 mm (0.4 inches)
Maximum size label
312 by 470 mm
(12.3 by 18.5 inches)
Maximum stack height:
10 mm (0.4 inches)
11 by 17 inch, Ledger, and Tabloid sizes are all the same.
Table 1-9
Tray 2, Tray 3, and Tray 4 supported media specifications1
Media type
Dimensions
Standard size paper
(Letter/A4, Letter-R,
A4-R, Legal, Executive,
JIS B5, B5-R, A5, A5-R,
11 by 17, A3)
Capacity
60 to 163 g/m2
(16 to 43 lb bond)
500 sheets of 75 g/m2
(20 lb) paper
Minimum size paper
148 by 210 mm
(5.8 by 8.3 inches)
60 to 163 g/m2
(16 to 43 lb bond)
500 sheets of 75 g/m2
(20 lb) paper
Maximum size
paper/cardstock
297 by 432 mm
(11.7 by 17 inches)
60 to 163 g/m2
(16 to 43 lb bond)
100 sheets of 75 g/m2
(20 lb) paper
75 to 163 g/m2
(20 to 43 lb bond)
200 sheets
Standard size
glossy paper
(Letter/A4, Letter-R,
A4-R, Legal, Executive,
JIS B5, B5-R, A5, A5-R,
11 by 17, A3)
Minimum size
glossy paper
148 by 210 mm
(5.8 by 8.3 inches)
60 to 163 g/m2
(16 to 43 lb bond)
200 sheets
Maximum size
glossy paper
297 by 432 mm
(11.7 by 17 inches)
60 to 163 g/m2
(16 to 43 lb bond)
200 sheets
Standard size
transparencies
(Letter/A4, Letter-R,
A4-R, Legal, Executive,
JIS B5, B5-R, A5, A5-R,
11 by 17, A3)
ENWW
Weight or
thickness
0.12 to 0.13 mm
100 sheets of 0.13 mm
thick
(5.5 mils) thick
(4.7 to 5.5 mils thick)
Minimum size
transparencies
148 by 210 mm
(5.8 by 8.3 inches)
0.12 to 0.13 mm
100 sheets of 0.13 mm
thick
(5.5 mils) thick
(4.7 to 5.5 mils thick)
Maximum size
transparencies
297 by 432 mm
(11.7 by 17 inches)
0.12 to 0.13 mm
100 sheets of 0.13 mm
thick
(5.5 mils) thick
(4.7 to 5.5 mils thick)
Chapter 1 Printer description 25
Table 1-9
Tray 2, Tray 3, and Tray 4 supported media specifications1
Media type
Dimensions
Standard size Tough
paper
(Letter/A4, Letter-R,
A4-R, Legal, Executive,
JIS B5, B5-R, A5, A5-R,
11 by 17, A3)
Weight or
thickness
Capacity
0.10 to 0.13 mm
thick
(4 to 5.5 mils thick)
100 sheets of 0.13 mm
(5.5 mils) thick
Minimum size Tough
paper
148 by 210 mm
(5.8 by 8.3 inches)
0.10 to 0.13 mm
thick
(4 to 5.5 mils thick)
100 sheets of 0.13 mm
(5.5 mils) thick
Maximum size Tough
paper
297 by 432 mm
(11.7 by 17 inches)
0.10 to 0.13 mm
thick
(4 to 5.5 mils thick)
100 sheets of 0.13 mm
(5.5 mils) thick
Standard size label
(Letter/A4, Letter-R,
A4-R, Legal, Executive,
JIS B5, B5-R, A5, A5-R,
11 by 17, A3)
Maximum stack height:
50 mm (2 inches)
Minimum size label
148 by 210 mm
(5.8 by 8.3 inches)
Maximum stack height:
10 mm (0.4 inches)
Maximum size label
297 by 432 mm
(11.7 by 17 inches)
Maximum stack height:
10 mm (0.4 inches)
1
Trays 2, 3, and 4 use “Custom” size specifically for B5 ISO. Trays 2, 3, and 4 do not support the range of custom
sizes available in Tray 1.
Media specifications for 2-sided (duplex) printing
For automatic 2-sided printing, you can use any of the following standard-size paper in weights
from 60 to 120 g/m2 (16 to 32 lb bond):
Note
●
Letter/A4
●
A3
●
Legal
●
Executive
●
JIS B5
●
A5
●
11 by 17 inch
The printer automatically prints on paper weights up to 163 g/m2. However, automatic 2-sided printing
on weights above the maximum value noted above can produce unexpected results.
Automatic 2-sided printing does not support rotated (short-edge first) orientation.
For manual 2-sided printing, you can use any of the supported paper sizes listed for printing from
Tray 1.
26 Printer description
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Media to avoid
This printer can handle many types of media. Using media outside the printer’s specifications will
cause a loss of print quality and increase the chance of paper jams occurring.
●
Do not use paper that is too rough.
●
Do not use paper with cutouts or perforations other than standard 3-hole punched paper.
●
Do not use multipart forms.
●
Do not use paper that has already been printed on or fed through a photocopier or printer.
●
Do not use paper with a watermark if you are printing solid patterns.
Media that may cause damage to the printer
In rare circumstances media can damage the printer. To prevent possible damage, do not use the
following media:
●
Do not use paper that is embossed or coated unless it is specifically recommended for use in this
printer.
●
Do not use paper with irregularities such as tabs or staples.
●
Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or
letterhead must use inks that can tolerate temperatures of 190° C (374° F) for 0.1 second.
●
Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors
when exposed to 190° C (374° F) for 0.1 second.
●
Do not use transparencies designed for use with Inkjet printers or other low temperature printers.
Use only transparencies that are specified for use with HP Color LaserJet printers.
Printing on special media
Use these guidelines when printing on special types of media.
●
For optimum results, use conventional 75 g/m2 (20 lb) xerographic paper.
●
Verify that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust,
wrinkles, curls, or bent edges.
Transparencies
When printing on transparencies, use the following guidelines.
CAUTION
ENWW
●
Handle transparencies using the edges. Oils from your fingers can remain on the transparency
and can cause print quality problems.
●
Use only overhead transparencies recommended for use in this printer. Hewlett-Packard
recommends using HP Color LaserJet Transparencies with this printer. HP products are
designed to work together for optimum printing results. Table 1-10 describes the recommended
specifications for transparencies.
●
In either the software application or the driver, select Transparency as the media type. Or, print
from a tray that is configured for transparencies.
Transparencies not designed for LaserJet printing will melt in the printer, causing damage to the printer.
Chapter 1 Printer description 27
Table 1-10
Printing on transparencies
Description
Specifications
Electrical surface
resistivity
2 to 15 by 10 ohms per square inch
Fusing compatibility
Materials must not discolor, melt, offset, or release
hazardous emissions when heated to 190° C
(374° F) for 0.1 second.
Caliper (thickness)
0.12 mm (0.0048 in) to 0.13 mm (0.0052 in)
Glossy paper
Note
●
In either the software application or the driver, select Glossy as the media type for media
lighter than 105 g/m2 (28 lb bond), select Heavy Glossy for media heavier than 105 g/m2
(28 lb bond), or print from a tray that is configured for glossy paper.
●
You can also use the printer control panel to set the media type to GLOSS for the input tray you
are using.
●
Because this setting affects all print jobs, it is important to return the printer to its original
settings once your job has printed. See the section in the online user guide on configuring input
trays.
Hewlett-Packard recommends using HP Color LaserJet Soft Gloss paper with this printer. HP
products are designed to work together for optimum printing results. If HP Color LaserJet Soft Gloss
paper is not used with this printer, print quality may be compromised.
Colored paper
●
Colored paper should be of the same high quality as white xerographic paper.
●
Pigments used must be able to withstand the printer’s fusing temperature of 190° C (374° F) for
0.1 second without deterioration.
●
Do not use paper with a colored coating that was added after the paper was produced.
●
The printer creates colors by printing patterns of dots, overlaying and varying their spacing to
produce various colors. Varying the shade or color of your paper will affect the shades of your
printed colors.
Heavy paper
CAUTION
●
Any of the trays will print most heavy media that does not exceed 163 g/m2 (47 lb bond).
●
For optimum results when printing on heavy paper, use the printer control panel to set the
media type for the tray to HEAVY (106 g/m2 to 163 g/m2).
●
Use card stock only in Tray 1 (163 g/m2 to 200 g/m2).
●
In either the software application or the driver, select Heavy or Cardstock as the media type,
or print from a tray that is configured for heavy paper.
●
Because this setting affects all print jobs, it is important to return the printer to its original
settings once your job has printed. See the section in the online user guide on configuring input
trays.
In general, do not use paper that is heavier than the recommended specification for this printer. Doing
so can cause misfeeds, jams, inferior print quality, and excessive mechanical wear. However, some
heavier media types, such as HP Cover Stock, can be safely used. See Table 1-8 for supported paper
types and sizes.
28 Printer description
ENWW
Envelopes
Envelopes can be printed only from Tray 1. Set the tray’s media size to the specific envelope size. For
information about loading envelopes, see the section in the online user guide about loading
envelopes into Tray 1.
Adhering to the following guidelines will help ensure proper printing on envelopes and help prevent
printer jams:
●
Do not load more than 20 envelopes into Tray 1.
●
The weight rating of envelopes should not exceed 105 g/m2 (28 lb).
●
Envelopes should be flat.
●
Do not use envelopes with windows or clasps.
●
Envelopes must not be wrinkled, nicked, or otherwise damaged.
●
Envelopes with peel-off adhesive strips must use adhesives that can withstand the heat and
pressures of the printer’s fusing process.
●
Envelopes should be loaded face-down and with the top of the envelope to the left, and the short
edge feeding into the printer first.
Note
In high humidity environments, envelopes should be printed long-edge first to prevent them from sealing
during printing. For long-edge printing, envelopes should be loaded long-edge first, face-down. See
the section in the online user guide about loading envelopes in Tray 1.
CAUTION
To prevent severe printer damage, do not use envelopes that have windows, clasps, snaps, or synthetic
materials.
Labels
Note
To print labels, set the tray’s media type to LABELS in the printer control panel.
When printing labels, use the following guidelines:
●
Verify that the label’s adhesive material can tolerate temperatures of 190° C (374° F) for 0.1
second.
●
Verify that adhesive material is not exposed between the labels. Exposed areas can cause labels
to peel off during printing, which can cause printer jams. Exposed adhesive can also cause
damage to printer components.
●
Do not re-feed a sheet of labels.
●
Verify that labels lie flat.
●
Do not use labels that are wrinkled, bubbled, or otherwise damaged.
HP LaserJet Tough paper
When printing on HP LaserJet Tough paper, use the following guidelines:
CAUTION
ENWW
●
Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on HP
LaserJet Tough paper can cause print quality problems.
●
Use only Hewlett-Packard LaserJet Tough paper with this printer. HP products are designed to
work together for optimum printing results.
●
In either the software application or the driver, select Tough Paper as the media type, or print
from a tray that is configured for HP LaserJet Tough paper.
Transparent media that are not designed for LaserJet printing will melt in the printer, causing damage
to the printer.
Chapter 1 Printer description 29
Preprinted forms and letterhead
Observe the following guidelines for best results with preprinted forms and letterhead:
●
Forms and letterhead must be printed with heat-resistant inks that will not melt, vaporize, or
release hazardous emissions when subjected to the printer’s fusing temperature of
approximately 190° C (374° F) for 0.1 second.
●
Inks must be non-flammable and should not adversely affect any printer rollers.
●
Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes
during storage.
●
Before you load preprinted paper such as forms and letterhead, verify that the ink on the paper
is dry. During the fusing process, wet ink can come off of preprinted paper.
●
When duplex printing, load preprinted forms and letterhead into Tray 2, Tray 3, and Tray 4
face-down with the top edge of the page to the left. Load preprinted forms and letterhead into
Tray 1 face-up with the top edge of the page to the left.
Recycled paper
This printer supports the use of recycled paper. Recycled paper must meet the same specifications
as standard paper; refer to the HP LaserJet Printer Family Print Media Guide, available through
HP Direct. See the online user guide for ordering information. Hewlett-Packard recommends that
recycled paper contain no more than 5 percent groundwood.
30 Printer description
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Weight equivalence table
Table 1-11 shows equivalent weights for different grades of paper. A boldface type value indicates a
commonly available standard weight for that grade.
Note
Text and book grades marked with an asterisk (*) actually calculate to 51, 61, 71, and 81 but are
rounded to standard book or text weights of 50, 60, 70, and 80.
Table 1-11
ENWW
Weight equivalence table
Bond
weight
(17 by 22
inches)
Text/Boo
k weight
(25 by 38
inches)
Cover
weight
(20 by
26
inches)
Bristol
weight
(22.5 by
28.5
inches)
Index
weight
(25.5 by
30.5
inches)
Tag
weight
(24 by 36
inches)
Metric
weight
16#
41#
22#
27#
33#
37#
60 g/m2
17#
43#
24#
29#
35#
39#
64 g/m2
20#
50# *
28#
34#
42#
46#
75 g/m2
21#
54#
30#
36#
44#
49#
80 g/m2
24#
60# *
33#
41#
50#
55#
90 g/m2
27#
68#
37#
45#
55#
61#
100 g/m2
28#
70# *
39#
49#
58#
65#
105 g/m2
29#
74#
41#
50#
61#
68#
110 g/m2
32#
80# *
44#
55#
67#
74#
120 g/m2
36#
90#
50#
62#
75#
83#
135 g/m2
39#
100#
55#
67#
82#
91#
148 g/m2
40#
101#
55#
68#
83#
92#
150 g/m2
43#
110#
60#
74#
90#
100#
163 g/m2
45#
115#
63#
77#
94#
104#
170 g/m2
47#
119#
65#
80#
97#
108#
176 g/m2
51#
128#
70#
86#
105#
117#
190 g/m2
53#
134#
74#
90#
110#
122#
199 g/m2
54#
137#
75#
93#
113#
125#
203 g/m2
58#
146#
80#
98#
120#
133#
216 g/m2
65#
165#
90#
111#
135#
150#
244 g/m2
66#
169#
92#
114#
138#
154#
250 g/m2
67#
171#
94#
115#
140#
155#
253 g/m2
70#
178#
98#
120#
146#
162#
264 g/m2
72#
183#
100#
123#
150#
166#
271 g/m2
Chapter 1 Printer description 31
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on the
environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Energy consumption
Energy usage drops significantly while in PowerSave mode, which saves natural resources and
saves money without affecting the high performance of this printer. This product qualifies for
ENERGY STAR®, which is a voluntary program to encourage the development of energy-efficient
office products.
ENERGY STAR® is a U.S. registered service mark of the U.S. Environmental
Protection Agency. As an ENERGY STAR® partner, Hewlett-Packard
Company has determined that this product meets ENERGY STAR®
Guidelines for energy efficiency. For more information,
see http://www.energystar.gov/.
Paper use
This product’s optional automatic duplex feature (2-sided printing) can reduce paper usage and the
resulting demands on natural resources.
Plastics
Plastic parts over 25 grams have markings according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet printing supplies
In many countries/regions, this product’s printing supplies (print cartridges, fuser, and transfer unit)
can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy
to use and free takeback program is available in over 48 countries/regions. Multi-lingual program
information and instructions are included in every new HP LaserJet print cartridge and supplies
package.
32 Printer description
ENWW
HP printing supplies returns and recycling program information
Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions of used
LaserJet printer cartridges that otherwise might have been discarded in the world’s landfills. The HP
LaserJet printer cartridges and supplies are collected and bulk-shipped to our resource and recovery
partners, who disassemble the cartridges. After a thorough quality inspection, selected parts are
reclaimed for use in new cartridges. Remaining materials are separated and converted into raw
materials for use by other industries to make a variety of useful products.
●
U.S. returns—For a more environmentally responsible return of used cartridges and supplies,
HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use
the single, pre-paid, and pre-addressed UPS label that is supplied in the package. For more
information in the U.S., call 1-800-340-2445 or visit the HP LaserJet Supplies website at
http://www.hp.com/go/recycle.
●
Non-U.S. recycling returns—Non-U.S. customers should call the local HP Sales and Service
Office or visit the http://www.hp.com/go/recycle website for further information regarding
availability of the HP Supplies Returns and Recycling Program.
Recycled paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
Print Media Guide. This product is suitable for the use of recycled paper according to DIN 19309.
Material restrictions
This product does not contain batteries.
This product does not contain added mercury.
This product contains lead in solder.
For recycling information, contact http://www.hp.com/go/recycle, contact your local authorities, or go
to the Electronics Industries Alliance website http://www.eiae.org.
Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal
components. The hardware maintenance covers a 1 to 5 year period from date of the HP product
purchase. The customer must purchase HP SupportPack within 90 days of the HP product purchase.
For more information, contact the HP Customer Care Service and Support group.
Spare parts and supplies availability
Spare parts and supplies for this product will be available for at least five years after production has
stopped.
For more information
On HP’s environmental programs, including:
●
Product environmental profile sheet for this and many related HP products
●
HP’s commitment to the environment
●
HP’s environmental management system
●
HP’s end-of-life product return and recycling program
●
Material Safety Data Sheets
See http://www.hp.com/go/environment or
http://www.hp.com/hpinfo/community/environment/.
ENWW
Chapter 1 Printer description 33
Regulatory statements
FCC Regulations
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules.These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy. If this equipment is not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Note
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that to which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
Any changes or modifications to the printer that are not expressly approved by HP could void the
user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
34 Printer description
ENWW
Safety information
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
has implemented regulations for laser products manufactured since 1 August 1976. Compliance is
mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation
emitted inside the printer is completely confined within protective housings and external covers, the
laser beam cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other than those specified in this guide
may result in exposure to hazardous radiation.
Material Safety Data Sheet
Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies
website at http://www.hp.com/go/msds.
Toner safety
Hewlett-Packard encourages responsible disposal of HP LaserJet printer supply items through its
Environmental Collection Program. For details on this program, see the recycling instruction guide
enclosed with each supply item.
Note
In case of toner spills, skin and clothing are best cleaned by removing as much toner as possible with
a dry tissue, then washing with cold water. Hot water causes toner to permanently set into clothing.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
«Conforme á la classe B des normes canadiennes de compatibilité électromagnétiques. «CEM».»»
EMI statement (Korea)
Figure 1-7
ENWW
EMI statement for Korea
Chapter 1 Printer description 35
VCCI statement (Japan)
Figure 1-8
VCCI statement for Japan
36 Printer description
ENWW
Laser statement for Finland
LASERTURVALLISUUS
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn, 5500hdn laserkirjoitin on käyttäjän kannalta
turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen
pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn, 5500hdn kirjoittimen sisällä ei ole käyttäjän
huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu
henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan
puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia,
jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm
Teho 5 mW
Luokan 3B laser
ENWW
Chapter 1 Printer description 37
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Hewlett-Packard Company
Manufacturer’s Address:
11311 Chinden Boulevard
Boise, Idaho 83714-1021 USA
declares that the product
Product Name:
HP Color LaserJet 5500 series
Including: 500-sheet paper feeder
Regulatory Model Number:
BOISB-0202-00
Product Options:
ALL
conforms to the following Product Specifications:
Safety:
IEC 60950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11
IEC 60825-1:1993 +A1 / EN 60825-1 +A11 Class 1 Laser/LED Product
GB4943-1995
EMC:
CISPR 22:1993 +A1 +A2 / EN 55022:1994 +A1 +A2 Class B1
EN 61000-3-2:1995 / A14
EN 61000-3-3:1995
EN 55024: 1998
FCC Title 47 CFR, Part 15 Class B2/ ICES-002, Issue 3 / GB9254-1998
AS / NZS 3548:1995 +A1 +A2
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage
Directive 73/23/EEC, and carries the CE-Marking accordingly:
1
The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2 This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
*) This product includes LAN (Local Area Network) options. When the interface cable is attached to LAN
connectors, the product meets the requirements of EN55022 Class A in which case the following applies:
“Warning” This is a Class A product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures”.
Hewlett-Packard Company
Boise, Idaho 83713 USA
12 March, 2002
For regulatory topics only:
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street,
Blackburn, Victoria 3130, Australia
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh,
Department HQ-TRE / Standards Europe, Herrenberger Straße 130, D-71034 Böblingen
(FAX: +49-7031-14-3143)
USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160,
Boise, ID 83707-0015 (Phone: 208-396-6000)
38 Printer description
ENWW
2
Service approach
Chapter contents
Service approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parts and supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exchange program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP service parts information compact disc. . . . . . . . . . . . . . . .
HP support assistant compact disc. . . . . . . . . . . . . . . . . . . . . .
Customer care reseller sales and service support center. . . . .
Ordering related documentation and software . . . . . . . . . . . . .
Warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hewlett-Packard warranty statement . . . . . . . . . . . . . . . . . . . .
Limited warranty for print cartridge life . . . . . . . . . . . . . . . . . . . . . .
Transfer unit and fuser warranty . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP maintenance agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On-site service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . .
ENWW
40
41
41
41
42
42
42
42
42
42
43
44
44
45
45
46
46
Chapter 2 Service approach 39
Service approach
Printer repair normally begins by using the printer’s internal diagnostics and the three-step process
below.
Step 1 Isolate the problem to the major system (for example, the host computer, the network
or server, or the printer system).
Step 2 Determine if the problem is located in the accessories or in the printer engine.
Step 3 Troubleshoot the problem using the procedures in Chapter 7.
Once a faulty part is located, the printer can usually be repaired at the assembly level by replacing
field replaceable units (FRUs). Some mechanical assemblies might need to be repaired at the
subassembly level. Hewlett-Packard does not support replacement of components on the printer
circuit assembles.
40 Service approach
ENWW
Parts and supplies
Ordering parts
Field replaceable and accessory part numbers are found in Chapter 8 of this manual. Order
replacement parts from Hewlett-Packard Customer Support-Americas (HPCS-A) or Hewlett-Packard
Customer Support-Europe (HPCS-E).
Note
Use only accessories specifically designed for this printer. Accessories can be ordered from an
authorized service or support provider. See “Ordering related documentation and software” on page 43
and “Ordering parts” on page 336 for additional ordering information.
By phone:
●
Hewlett-Packard Customer Support-Americas (HPCS-A)
(1)(800) 227-8164 (U.S. only)
●
Hewlett-Packard Customer Support-Europe (HPCS-E)
(49 7031) 14 2253
By mail:
Hewlett-Packard Company
Hewlett-Packard Company
HPCS-A
HPCS-E
8050 Foothills Blvd.
Roseville, CA 95678
Wolf-Hirth Straße 33
D-7030 Böblingen, Germany
Ordering supplies
Order supplies directly from Hewlett-Packard. The phone numbers for ordering supplies are:
ENWW
●
U.S. (800) 538-8787
●
Canada (800) 387-3154; Toronto (416) 671-8383
●
United Kingdom 0734-441212
●
Other local phone numbers may also be available
Chapter 2 Service approach 41
Exchange program
HP offers remanufactured assemblies for some parts. These are identified in Chapter 8 and can be
ordered from Hewlett-Packard Customer Support-Americas (HPCS-A) or Hewlett-Packard
Customer Support-Europe (HPCS-E).
Supplies
Paper and print cartridges can be ordered directly from Hewlett-Packard. See Chapter 8 for
ordering information.
World Wide Web
Printer drivers, updated HP printer software, and product and support information can be obtained
from the following URL:
In the U.S.: http://www.hp.com/support/lj5500
Printer drivers may be obtained from the following sites:
●
http://www.hp.com then select the appropriate country/region
●
http://www.hp.com/go/lj5500_software
HP service parts information compact disc
This powerful, CD-ROM-based parts information tool is designed to give users fast, easy access to
parts information such as pricing and recommended stocking lists for a wide range of HP products.
To subscribe to this quarterly service in the U.S. or Canada, call (800) 336-5987. In Asia Pacific,
call (65) 740-4484. Parts identification and pricing information can also be checked via the World
Wide Web at http://www.hp.com/go/partsinfo.
HP support assistant compact disc
This support tool offers a comprehensive online information system designed to provide technical
and product information about HP products. To subscribe to the quarterly service in the U.S. or
Canada, call (800) 457-1762. In Hong Kong SAR, Indonesia, Malaysia, or Singapore, call Mentor
Media at (65) 740-4477.
Customer care reseller sales and service support center
The Customer Care Reseller Sales and Support Center is available to assist resellers and service
technicians. To reach this support center, call (1) (800) 544-9976.
HP authorized resellers and support
To locate authorized HP resellers and support, call (1) (800) 243-9816 in the U.S.
or (1) (800) 387-3867 in Canada.
HP service agreements
Call (1) (800) 743-8305 in the U.S. or (1) (800) 268-1221 in Canada.
Other areas
Outside of North America and Europe, contact the local HP sales office for assistance in obtaining
technical support for resellers and service technicians.
42 Service approach
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Ordering related documentation and software
Table 2-1 shows where to order related documentation and software. Telephone numbers for the
various sources are:
●
Hewlett-Packard Customer Support-Americas (HPCS-A)
(1)(800) 227-8164 (U.S. only)
●
Hewlett-Packard Customer Support-Europe (HPCS-E)
(49 7031) 14 2253
●
HP Distribution Center (HPD) (661) 257-5565.
Fax: (805) 257-6995
Table 2-1
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Related documentation and software
Description
Part Number
HP LaserJet Family Print Media Guide
5963-7863
HP JetDirect Print Server Administrator’s Guide
5971-3257
PCL/PJL Technical Reference Package
5021-0377
HP Color LaserJet 5500 Series Getting Started Guide
C9656-90925
HP Color LaserJet 5500 Series Service Manual
C9656-90930
HP Color LaserJet 4600 and 5500 Series Printer Service and Support
CD-ROM
C9656-60105
HP Color LaserJet 4600 and 5500 Series Printer Self-paced Training
Kit
C9656-67901
Chapter 2 Service approach 43
Warranty statement
Hewlett-Packard warranty statement
HP Color LaserJet 5500, 5500n, 5500dn,
5500dtn, and 5500hdn printer
1 year limited warranty
1
HP warrants HP hardware, accessories and supplies against defects in materials and
workmanship for the period specified above. If HP receives notice of such defects during the
warranty period, HP will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new or like-new.
2
HP warrants that HP software will not fail to execute its programming instructions, for the period
specified above, due to defects in material and workmanship when properly installed and used.
If HP receives notice of such defects during the warranty period, HP will replace software
media which does not execute its programming instructions due to such defects.
3
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP
is unable, within a reasonable time, to repair or replace any product to a condition as
warranted, customer will be entitled to a refund of the purchase price upon prompt return of the
product.
4
HP products may contain remanufactured parts equivalent to new in performance or may have
been subject to incidental use.
5
The warranty period begins on the date of delivery or on the date of installation if installed by
HP. If customer schedules or delays HP installation more than 30 days after delivery, warranty
begins on the 31st day from delivery.
6
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications for
the product, or (e) improper site preparation or maintenance.
7
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND
FITNESS FOR A PARTICULAR PURPOSE.
8
HP will be liable for damage to tangible property per incident up to the greater of $300,000 or
the actual amount paid for the product that is the subject of the claim, and for damages for
bodily injury or death, to the extent that all such damages are determined by a court of
competent jurisdiction to have been directly caused by a defective HP product.
9
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY
STATEMENT ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS
INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF
DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST
PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE.
10 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE WARRANTY
TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO
YOU.
44 Service approach
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Limited warranty for print cartridge life
This HP product is warranted to be free from defects in materials and workmanship during its useful
life (end of life is indicated by a printer control panel low-life message).
This warranty does not cover products that have been modified, refurbished, remanufactured,
misused, or tampered with in any way.
This limited warranty gives you specific legal rights. You may have other rights which vary from state
to state, province to province, and country/region to country/region.
THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. THE HEWLETT-PACKARD COMPANY
SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY APPLICABLE LAW, IN NO
EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST
PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
In the event that your product proves to be defective, please return to place of purchase with a written
description of the problem.
Transfer unit and fuser warranty
This HP product is warranted to be free from defects in materials and workmanship for one year or
until the printer control panel indicates a low-life message, whichever occurs first.
This warranty does not cover products that have been modified, refurbished, remanufactured,
misused, or tampered with in any way.
This limited warranty gives you specific legal rights. You may have other rights which vary from state
to state, province to province, and country/region to country/region.
THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. THE HEWLETT-PACKARD COMPANY
SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY APPLICABLE LAW, IN NO
EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST
PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
In the event that your product proves to be defective, please return to place of purchase with a written
description of the problem.
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Chapter 2 Service approach 45
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by
area. Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with three response times.
Priority on-site service
This agreement provides 4-hour service response to your site for calls made during normal HP
business hours.
Next-day on-site service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on most
on-site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products.
This agreement is designated for sites using 25 or more workstation products, including printers,
plotters, computers, and disk drives.
For more information on HP service agreements, call (800) 835-4747 (U.S.) or (800) 268-1221
(Canada).
46 Service approach
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3
Installation and configuration
Chapter contents
Unpack the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the paper trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a new overlay (optional). . . . . . . . . . . . . . . . . . . . . . .
Testing the printer operation . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using PowerSave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting to a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parallel connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced I/O (EIO) configuration . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Jetdirect print servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Available enhanced I/O interfaces . . . . . . . . . . . . . . . . . . . . . .
NetWare networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows and Windows NT networks . . . . . . . . . . . . . . . . . . . .
AppleTalk networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
UNIX/Linux networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Available drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the printer for the network . . . . . . . . . . . . . . . . . . .
Configuring Novell NetWare frame type parameters . . . . . . . .
Setting network security on the printer . . . . . . . . . . . . . . . . . . . . . .
Locking the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using an ASCII PJL escape sequence to set network security
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48
49
56
56
57
58
61
61
62
63
63
64
66
66
66
66
67
67
67
68
68
69
70
70
70
71
71
72
Chapter 3 Installation and configuration 47
Unpack the printer
1
2
3
4
5
Figure 3-1
Package contents
1
HP Color LaserJet 5500 series printer
2
print cartridges
3
software and electronic documentation
4
printed documentation
5
power cord
1
3
4
2
Figure 3-2
Optional package contents
1
optional 500-sheet paper feeder (Tray 3 or Tray 4)
2
overlays
3
parallel cable
4
printer stand
48 Installation and configuration
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Unpacking the printer
Note
Save all the packing materials in case you need to repack and transport the printer at a later date.
WARNING!
The printer weighs approximately 65 kg (143 lb). HP recommends having four people lift or move the
printer.
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1
Unpack the printer. Cut the tape to open the box.
2
Open the flaps and disconnect the strapping loops.
3
Lift the box off and set it aside.
Chapter 3 Installation and configuration 49
4
Locate the two connecting tabs on the bottom. Bend the tabs out and down. Remove the two
top cushion rails.
5
Lift the inner sleeve up and off of the printer.
6
Remove the accessory box. Slide the top sections of each packing cushion off.
50 Installation and configuration
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CAUTION
7
For the HP Color LaserJet 5500dtn and 5500hdn models, remove the 500-sheet paper feeder(s)
and the printer stand from their boxes and remove the packing materials. Save the boxes and
the packing materials in case you need to transport the 500-sheet paper feeder or printer stand
later.
8
Place the printer stand in the prepared location.
The prepared location must be level, sturdy, and must support all four corners of the printer stand.
9
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Remove the trays from the printer and 500-sheet paper feeders and set them aside.
Chapter 3 Installation and configuration 51
10 Remove the packing material from the trays.
11 Use the guide pins on the printer stand to align the 500-sheet paper feeder as you lower it onto
the printer stand.
12 If you are installing another 500-sheet paper feeder, align the second paper feeder with the
guide pins on the first paper feeder.
Note
If you already have one optional 500-sheet paper feeder and you are adding a second one, you will
need to unplug the printer, and detach the printer from the first 500-sheet paper feeder to install the
second one.
52 Installation and configuration
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WARNING!
If the printer is already set up, turn the printer off and unplug the power cord from both the printer and
the power outlet.
13 It takes four people to lift and move the printer. Grip the printer at the four corners and move it to
the prepared location.
14 Use the guide pins on the 500-sheet paper feeder to align the printer as you lower it onto the
paper feeder.
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Chapter 3 Installation and configuration 53
15 Gently lower the printer onto the 500-sheet paper feeder.
CAUTION
Avoid bending the guide pins while lowering the printer.
WARNING!
Use caution when stacking the 500-sheet paper feeders and the printer. Avoid tipping.
16 Insert an attachment screw into each of the four alignment holes. Using your fingers or a coin,
tighten the screws to attach the printer to the 500-sheet paper feeder.
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17 Remove the orange packing tape from the printer. Remove the clear plastic film from the control
panel.
18 Using the side handles, open the top cover. Firmly lift the two green handles on either side of the
fuser. Lift the fuser cover completely, and pull on either of the orange tabs to remove the fuser
packing tape and plastic shipping locks. Close the fuser cover and the top cover.
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Chapter 3 Installation and configuration 55
Installation
Installing the paper trays
1
Adjust the rear length guide by squeezing the guide adjustment latch and sliding the back of
the tray to the size of the paper being loaded.
2
Slide the side guides to the desired size.
3
Load paper face-up. Load up to 500 sheets of 75 g/m2 (20 lb) stock in the 500-sheet paper
feeder trays. Capacity may vary with other paper types.
56 Installation and configuration
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4
Insert the trays into the printer and the 500-sheet paper feeder.
Connecting power
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1
Plug the AC power cord into the printer and into the power outlet.
2
Turn the printer on.
Chapter 3 Installation and configuration 57
Installing the print cartridges
CAUTION
1
After a short while, the control panel displays INSTALL SUPPLIES. Using the side handles, open
the top cover.
2
Grasp the top edge of the front cover and pull to open the front cover.
3
Grasp the green handles on either side of the transfer unit (ETB) and pull down.
Do not place anything on the ETB while it is open. If the ETB is punctured, print quality problems
might result.
58 Installation and configuration
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4
Remove the print cartridge from the plastic bag.
5
Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from
side to side.
6
Remove the orange shipping tape. Remove and discard the orange shipping locks.
7
Remove the inside sealing tape by pulling the orange loop on the end of the cartridge and pulling
the tape completely out. Discard tape.
Chapter 3 Installation and configuration 59
8
Grasp the blue handles on the sides of the print cartridge. Insert the print cartridges, starting
with the bottom cartridge, in the position shown (C = cyan, Y = yellow, M = magenta,
K = black). Push each cartridge in firmly until it clicks into place.
K
M
Y
C
9
Using the green handles on either side of the transfer unit, close the transfer unit.
10 Close the front cover.
60 Installation and configuration
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11 Close the top cover.
12 After a short while, the control panel should display READY.
Installing a new overlay (optional)
Some printer models are shipped without the control panel overlay installed. Overlays are available
for several languages. If you are setting up a printer for a language other than English, follow this
procedure.
1
Position the new overlay over the top of the control panel. Insert the left tab of the overlay into
the slot on the printer face.
2
Line up the tab on the right side with the slot.
3
Set the overlay in place by pushing down on the overlay near the blue
4
The control panel displays LANGUAGE in English. Press
Press
to save the preferred language.
button.
until the preferred language appears.
Testing the printer operation
Print a configuration page to ensure the printer is working properly.
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1
Press
to enter the MENUS.
2
Press
to highlight INFORMATION.
3
Press
to select INFORMATION.
4
Press
to highlight PRINT CONFIGURATION.
5
Press
to select PRINT CONFIGURATION.
Chapter 3 Installation and configuration 61
Using PowerSave
The adjustable PowerSave Time feature reduces power consumption when the printer has been
inactive for an extended period. You can set the length of time before the printer goes into
PowerSave mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, or to 1 HOUR, 2 HOURS, or 4 HOURS.
The default setting is 30 MINUTES.
Note
The printer display dims when the printer is in PowerSave mode.
PowerSave mode does not affect printer warm-up time.
To set PowerSave Time
1
Press
to enter the MENUS.
2
Press
to highlight CONFIGURE DEVICE.
3
Press
to select CONFIGURE DEVICE.
4
Press
to highlight SYSTEM SETUP.
5
Press
to select SYSTEM SETUP.
6
Press
to highlight POWERSAVE TIME.
7
Press
to select POWERSAVE TIME.
8
Press
or
9
Press
to set the time period.
to select the appropriate time period.
10 Press PAUSE/RESUME.
To disable/enable PowerSave
1
Press
to enter the MENUS.
2
Press
to highlight CONFIGURE DEVICE.
3
Press
to select CONFIGURE DEVICE.
4
Press
to highlight RESETS.
5
Press
to select RESETS.
6
Press
to highlight POWERSAVE.
7
Press
to select POWERSAVE.
8
Press
or
9
Press
to set the selection.
to select ON or OFF.
10 Press PAUSE/RESUME.
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Connecting to a computer
The HP Color LaserJet 5500 series printer supports network and parallel connections at the same
time.
Parallel connections
A parallel connection is made by connecting the printer to the computer using a bidirectional parallel
cable (IEEE-1284 compliant) with a c-connector plugged into the printer’s parallel port. The cable
can be a maximum of 10 meters (30 feet) long.
When used to describe a parallel interface, the term bidirectional indicates that the printer is able to
both receive data from the computer and send data to the computer through the parallel port.
1
2
Figure 3-3
Parallel port connection
1
c-connector
2
parallel port
Note
To use the enhanced capabilities of the bidirectional parallel interface, such as bidirectional
communication between the computer and printer, faster transfer of data, and automatic configuration
of printer drivers, ensure that the most recent printer driver is installed.
Note
Factory settings support automatic switching between the parallel port and one or more network
connections on the printer.
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Chapter 3 Installation and configuration 63
Network connections
You may connect the printer to a network in several ways.
Direct to network
Connect one end of the network cable to the RJ-45 port. Connect the other end to the network.
Figure 3-4
Direct to network connection
Network print server
Connect one end of a network cable into the server. Connect the other end to the network. Connect
one end of another network cable to the printer and the other end to the network.
Figure 3-5
Network print server connection
64 Installation and configuration
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Peer to peer (direct to network)
Connect one end of a network cable to your computer. Connect the other end to the network.
Connect one end of another network cable to the printer and the other end to the network.
Figure 3-6
Peer to peer connection (direct to network)
Peer to peer (parallel)
Connect two or more computers to the network hub using network cables. Connect one end of a
parallel cable to the printer. Connect the other end to a computer.
Figure 3-7
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Peer to peer connection (parallel)
Chapter 3 Installation and configuration 65
Enhanced I/O (EIO) configuration
This printer comes equipped with three enhanced input/output (EIO) slots. The three EIO slots hold
compatible external devices such as the HP Jetdirect print server network cards, HP EIO hard disk
drive, or other devices. Plugging EIO network cards into the slots increases the number of network
interfaces available to the printer.
EIO network cards can maximize printer performance when you are printing from a network. In
addition they provide the ability to place the printer anywhere on a network. This eliminates the
need to attach the printer directly to a server or a workstation and enables you to place the printer
closer to the network users.
If the printer is configured through an EIO network card, configure that card through the control
panel Configure device menu.
HP Jetdirect print servers
HP Jetdirect print servers (network cards) can be installed in one of the printer’s EIO slots. These
cards support multiple network protocols and operating systems. HP Jetdirect print servers
facilitate network management by allowing you to connect a printer directly to your network at any
location. HP Jetdirect print servers also support the Simple Network Management Protocol
(SNMP), which provides network managers with remote printer management and troubleshooting
through HP Web Jetadmin software.
Note
Installation of these cards and network configuration should be performed by a network administrator.
Configure the card either through the control panel, the printer installation software, or with HP Web
Jetadmin software.
Note
Refer to the HP Jetdirect print server documentation for information on which external devices or
EIO network cards are supported.
Available enhanced I/O interfaces
HP Jetdirect print servers (network cards) provide software solutions for:
●
Novell NetWare Network
●
Microsoft Windows and Windows NT networks
●
Apple Mac OS (AppleTalk)
●
UNIX (HP-UX and Solaris)
●
Linux (Red Hat and SuSE)
●
Internet printing
For a summary of available network software solutions, refer to the HP Jetdirect Print Server
Administrator’s Guide, or visit HP Customer Care online at http://www.hp.com/support/net_printing.
NetWare networks
When using Novell NetWare products with an HP Jetdirect print server, Queue Server mode
provides improved printing performance over Remote Printer mode. The HP Jetdirect print server
supports Novell Directory Services (NDS) as well as bindery modes. For more information, see the
HP Jetdirect Print Server Administrator’s Guide.
For Windows 95, 98, Me, NT 4.0, 2000, and XP systems, use the printer installation utility for
printer setup on a NetWare network.
66 Installation and configuration
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Windows and Windows NT networks
For Windows 95, 98, Me, NT 4.0, 2000, and XP systems, use your printer installation utility for printer
setup on a Microsoft Windows network. The utility supports printer setup for either peer-to-peer or
client-server network operation.
AppleTalk networks
Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk network. For more
information, refer to the HP Jetdirect Print Server Administrator’s Guide included with printers
equipped with the HP Jetdirect print server.
UNIX/Linux networks
Use the HP Jetdirect printer installer for UNIX utility to set up the printer on HP-UX or Sun Solaris
networks.
For setup and management on UNIX or Linux networks, use HP Web Jetadmin.
To obtain HP software for UNIX/Linux networks, visit HP Customer Care online at http://
www.hp.com/support/net_printing. For other installation options supported by the HP Jetdirect print
server, see the HP Jetdirect Print Server Administrator’s Guide included with printers equipped with
the HP Jetdirect print server.
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Chapter 3 Installation and configuration 67
Printer drivers
The optimal way to control the printer is through settings in a software application or through the
printer driver. Changing print settings via a software application affects only that particular print job.
Most software applications allow you to choose print settings from menus within the application.
Software application settings and printer driver settings override the settings on the printer control
panel.
For best print quality, always select the paper or media type in the printer driver. Different media
types use different printer settings. For example, selecting transparencies in the driver causes the
printer to use a different color table, one designed for maximum print quality on transparencies.
Additionally, transparencies cause the printer to adjust printer speed and fuser temperature.
Other media types affect the printer settings as well: Selecting heavy or glossy media, for example,
causes the printer to change the engine speed.
The printer driver also gives you customized control of color text, graphics, and photos. Use the
printer driver to set the following color control options:
●
Print in Grayscale
●
Halftone options
●
Neutral Grays
●
Edge Control
●
RGB Color
See the printer driver’s online Help for details on color settings and their effect on printed output.
Available drivers
Printer drivers access the printer features and allow the computer to communicate with the printer.
The following printer drivers are included with the printer.
Table 3-1
Printer drivers
Operating system1
PCL 5c
PCL 6
PS
Windows 95, 98, Me
X
X
X
Windows NT 4.0
X
X
X
Windows 2000
X
X
X
Windows XP (32-bit)
X
X
X
Windows XP (64-bit)
X
Macintosh OS
1
Note
X
X
Not all printer features are available from all drivers or operating systems. See the online Help in your driver for
availability of features.
If your system did not automatically check the Internet for the latest drivers during
software installation, download them from http://www.hp.com/support/lj5500. Once connected,
select Downloads and Drivers to find the driver you wish to download.
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Additional drivers
The following drivers are not included on the CD-ROM, but are available from the Internet or from
HP Customer Care.
●
OS/2 PCL 5c/6 printer driver
●
OS/2 PS printer driver
●
Windows NT 3.51 PCL 5c, Windows NT 3.51 PS (only through the HP Color LaserJet 4550
driver)
●
UNIX model scripts
●
Linux drivers
●
Windows 3.1x (HP LaserJet 4500 driver)
Note
The OS/2 drivers are available from IBM and are packaged with OS/2. They are not available for
Traditional Chinese, Simplified Chinese, Korean, and Japanese.
Note
For more information about Windows 3.1x drivers, go to http://www.hp.com/support/lj5500.
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Chapter 3 Installation and configuration 69
Network configuration
Configuring the printer for the network
You can configure certain network parameters on the printer from the printer control panel or, for
most networks, from the HP Web Jetadmin software (or the HP LaserJet Utility for Macintosh).
The utilities are provided on the printing software CD-ROM that comes with the printer. You can
also set these parameters from the HP Web Jetadmin software, which is available at http://
www.hp.com/go/webjetadmin.
For a complete list of supported networks and for instructions on configuring network parameters
from software such as HP Web Jetadmin, see the HP Jetdirect Print Server Software Installation
Guide. The guide comes on the CD-ROM with printers in which an HP Jetdirect 615N print server
is installed.
Configuring Novell NetWare frame type parameters
The HP Jetdirect 615N print server automatically selects a NetWare frame type. Select a frame
type manually only when the print server selects an incorrect frame type. To identify the frame type
chosen by the HP Jetdirect 615N print server, print a configuration page.
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Setting network security on the printer
This printer features control panel locking, which allows network administrators to prevent users from
changing certain printer control panel settings. When a menu is locked, unauthorized users trying to
change settings in the printer control panel will receive the following message:
ACCESS DENIED
MENUS LOCKED
You can use HP Web Jetadmin software, the HP LaserJet Utility for Macintosh, or an ASCII escape
sequence to perform this procedure. For instructions on locking the printer control panel using either
the HP Web Jetadmin software or the HP LaserJet Utility for Macintosh, see the online Help for these
utilities.
Locking the control panel
You can prevent users from changing printer control panel settings by establishing a password and
locking the printer control panel. You can choose from multiple levels of security. You can lock certain
control panel menus, allowing users to change the rest of the menus, or you can lock all of the
menus—and you can even lock the CANCEL JOB button.
Levels of security
Table 3-2
Printer security levels
Lock setting
Control panel items locked
OFF
Service menu (locked with factory set PIN)
LOW
I/O submenu
System setup submenu
Resets submenu
Service menu (locked with factory set PIN)
MEDIUM
Configure Device menu (including all submenus)
Diagnostics menu
Service menu (locked with factory set PIN)
HIGH
Information menu
Paper Handling menu
Configure Device menu (including all submenus)
Diagnostics menu
Service menu (locked with factory set PIN)
CANCEL JOB button
Use HP Web Jetadmin software, HP LaserJet Utility for Macintosh, or an ASCII escape sequence to
set security. HP software, which comes on the software CD-ROM, is easier to use than an ASCII
escape sequence. For instructions about locking the control panel by using either HP Web Jetadmin
software or the HP LaserJet Utility for Macintosh, go to the online Help for that software.
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Chapter 3 Installation and configuration 71
Using an ASCII PJL escape sequence to set network security
If you decide to use the ASCII escape sequence, you must use an MS-DOS® or Windows ASCII
editor to create the commands. The commands must also be sent to the printer by using a DOS
COPY command or an ASCII file download utility. The PJL Technical Reference Manual is located
on CD-ROM, part number 5961-0976. Order a copy of this manual from the HP website:
http://www.hp.com.
Note
In the following examples, EC represents the escape character. For more information on using
escape characters, see the PJL Technical Reference Manual.
●
To lock or unlock the printer control panel if a password has not been set, send the following
ASCII sequence to the printer:
EC%-12345X@PJL JOB
@PJL DEFAULT CPLOCK=NONE
(or MINIMUM, MODERATE, or MAXIMUM)
@PJL EOJ
EC%-12345X
●
To set the password, send the following ASCII sequence to the printer:
EC%-12345X@PJL JOB
@PJL DEFAULT PASSWORD=[numeric password (0 to 65535)]
@PJL EOJ
EC%-12345X
●
To lock or unlock the control panel if the password has been set, send the following ASCII
sequence to the printer:
EC%-12345X@PJL JOB PASSWORD=(numeric password)
@PJL DEFAULT CPLOCK=NONE
(or MINIMUM, MODERATE, or MAXIMUM)
@PJL EOJ
EC%-12345X
72 Installation and configuration
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4
Printer maintenance
Chapter contents
Cleaning the printer and accessories . . . . . . . . . . . . . . . . . . . . . . .
Cleaning spilled toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Periodic cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the static discharge comb . . . . . . . . . . . . . . . . . . . . .
Cleaning the OHT sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Approximate replacement intervals for supply items. . . . . . . . . . . .
ETB life under different circumstances . . . . . . . . . . . . . . . . . .
Locating supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing supply items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the transfer unit (ETB) . . . . . . . . . . . . . . . . . . . . . . .
Replacing the fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing memory and font DIMMs . . . . . . . . . . . . . . . . . . . . .
Installing an HP Jetdirect print server card . . . . . . . . . . . . . . . .
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74
74
75
75
76
78
79
80
81
81
84
87
89
90
93
Chapter 4 Printer maintenance 73
Cleaning the printer and accessories
Clean the outside surfaces with a water-dampened cloth. Observe the warning and caution below.
WARNING!
Before you begin these steps, turn the printer off and unplug all power cords to avoid shock hazard.
Be careful when cleaning around the fuser area. It might be hot.
CAUTION
To avoid permanent damage to the print cartridge, do not use ammonia-based cleaners on or around
the printer.
If toner gets on your clothes, wipe it off with a dry cloth and wash your clothes in cold water. Hot
water sets toner into fabric.
Table 4-1
Cleaning the printer
Component
Cleaning Method
Outside covers
Use an HP Toner Cleaning Cloth (part number
5090-3379) or a water-dampened cloth. Do not use
solvents or ammonia-based cleaners.
Inside general
With a dry lint-free cloth, wipe any dust, spilled
toner, and paper particles from the paper path area,
the registration roller, and the print cartridge cavity.
ETB attaching roller
Clean with lint-free cloth.
Paper pickup rollers
Clean with lint-free cloth. If dirt cannot be removed,
dampen the cloth with water.
Color registration
detection unit
Clean with lint-free cloth. If dirt cannot be removed,
dampen the cloth with water.
Cleaning spilled toner
Defective print cartridges can develop leaks. Also, after a paper jam has occurred, some toner
might remain on the rollers and guides inside the printer. The pages that print immediately after the
jam can pick up this toner.
CAUTION
When cleaning the printer, do not touch the ETB with the damp cloth or with your fingers.
Vacuum specifications
Do not vacuum the printer or any spilled toner using a conventional vacuum. Toner particles used
in this product might be too fine for effective vacuuming and could result in damage to conventional
vacuums.
A vacuum specifically designed for cleaning toner can be used if it is capable of filtering fine
particles (5 microns in diameter).
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Periodic cleaning
To ensure the printer continues to function properly throughout its life, periodic cleaning is necessary.
The two areas that need periodic cleaning are the following:
●
static discharge comb (discharging unit)
●
horizontal registration/transparency (OHT) sensor
Cleaning the static discharge comb
Clean the static discharge comb at the top of the printer with the brush that is stored inside the front
cover. You should clean the static discharge comb whenever you change the black print cartridge,
whenever you replace the ETB, or whenever print quality defects occur.
Note
If you are replacing the black print cartridge, clean the static discharge comb first and then replace the
black print cartridge. (Toner might fall onto the black print cartridge during cleaning.) Be careful not to
get toner on your clothes.
If you are replacing the ETB, clean the static discharge comb with the new cleaning brush included
with the replacement ETB.
To clean the static discharge comb
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1
Lift the top cover of the printer. Grasp the front cover and pull down. Remove the cleaning brush
stored inside the front cover.
2
Grasp the green handles on the ETB and pull down.
Chapter 4 Printer maintenance 75
3
CAUTION
Rub the cleaning brush back and forth four times over the static discharge comb at the top of
the printer to remove excess toner. Shake the brush over a waste receptacle to dispose of the
excess toner.
If toner gets on your clothes, wipe it off with a dry cloth and wash your clothes in cold water. Hot
water sets toner into fabric.
4
Close the ETB, and store the cleaning brush inside the front cover. If you are replacing the
ETB, a new cleaning brush is included. Discard the old cleaning brush and store the new one
inside the front cover.
5
Close the front cover and then the top cover.
Cleaning the OHT sensor
Clean the OHT sensor (horizontal registration/transparency sensor) when the printer control panel
reports paper is being used instead of the desired transparency. Also clean the sensor when
images on the front and back of the printed page do not align. A brush to clean the OHT sensor is
stored at the base of the printer, underneath the cyan print cartridge.
To clean the OHT sensor
CAUTION
1
Lift the top cover of the printer. Grasp the front cover and pull down, and then grasp the green
handles on the ETB and pull down.
2
Remove the cyan print cartridge from the printer.
Do not place the cyan print cartridge on the ETB while it is open. If the ETB is damaged, severe print
quality problems might result.
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CAUTION
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3
Remove the OHT sensor cleaning brush from the base of the printer.
4
Insert the brush into the notch, and brush from left to right four or five times.
Do not brush back and forth over the sensor. Doing so will smear dust over the sensor and cause print
errors.
5
Replace the OHT sensor cleaning brush into the base of the printer.
6
Align the cyan print cartridge with the tracks inside the printer, and insert the cartridge until it is
completely seated.
7
Close the front cover, then close the top cover.
Chapter 4 Printer maintenance 77
Approximate replacement intervals for supply items
You can identify supply items by their labeling and their blue plastic handles. For instructions on
installing supplies, see the installation guides supplied with each supply item.
The following table lists the approximate replacement intervals and part numbers for printer supply
items and the control panel messages that prompt you when it is time to replace each item.
Table 4-2
Supply item
Printer message
Expected life
Approximate
time period1
Part number
Black (K)
print cartridge
REPLACE BLACK
CARTRIDGE
13,000 pages 2
3.25 months
C9730-67901
(see Table 8-1)
Cyan (C)
print cartridge
REPLACE CYAN
CARTRIDGE
12,000 pages 2
3 months
C9731-67901
(see Table 8-1)
Magenta (M)
print cartridge
REPLACE MAGENTA
CARTRIDGE
12,000 pages 2
3 months
C9733-67901
(see Table 8-1)
Yellow (Y)
print cartridge
REPLACE YELLOW
CARTRIDGE
12,000 pages 2
3 months
C9732-67901
(see Table 8-1)
Image
Transfer kit
(ETB)
REPLACE
TRANSFER KIT
120,000 pages3
40 months
RG5-6849-000CN
(see Table 8-1)
Image Fuser
kit
REPLACE FUSER
KIT
150,000 pages
50 months
RG5-6700-000CN (110V)
RG5-6701-000CN (220V)
(see Table 8-1)
Pickup roller
none
300,000 pages4
75 months
Feed roller
none
300,000 pages4
75 months
Separation
roller
none
300,000 pages4
75 months
1.
2.
3.
4.
CAUTION
Approximate replacement intervals for supply items
Replace these three rollers
together.
RY7-5097-000CN
Approximate lives are based on 4,000 pages per month.
The approximate average A4/Letter-size page count is based on 5 percent coverage of individual colors. Page
counts are only estimations; usage conditions and print patterns cause results to vary.
Usage conditions and print patterns cause results to vary. See Figure 4-1 on page 79 for more information.
Usage conditions and print patterns cause results to vary.
Hewlett-Packard recommends the use of HP products in this printer. Use of non-HP products can
cause problems that require service not covered by the Hewlett-Packard warranty or service
agreements.
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ETB life under different circumstances
Depending on the printer workload, the customer will need to replace the ETB once or twice in the
life of the printer. In order to help plan supplies purchases, the HP Color LaserJet 5500 printer
calculates an estimated remaining number of pages that can be printed on the ETB and displays this
on the Supplies Status page under Transfer Kit: HP Part Number: RG5-6677-000CN. You can view
the Supplies Status page by printing it from the printer’s control panel. If the printer is connected to
the network, you can also view the page in your Web browser or through the HP Web Jetadmin
software.
The number of pages an ETB can print is a function of two factors:
●
the number of times the belt goes from a stationary to a rotating state (spins up)
●
the number of pages printed on the belt
Unless print jobs are queued back to back, each print job will require the belt to spin up.
Think of the ETB as having a limited number of wear units. It has 200,000 wear units when it is new.
Each time the belt spins up, it uses two wear units. Each time it prints a page, the belt uses one wear
unit.
Since most print jobs are not queued, the average number of pages per job, or job length, is a factor
in how fast the ETB will wear out. The shorter the average job, the faster the ETB will wear out.
Figure 4-1 shows how many pages an ETB will print, given various average job lengths.
Figure 4-1
ETB total page count according to average job length
The printer assumes an average print job length of three pages to estimate how many pages are
remaining on the ETB. For an average job length of three pages, the ETB will print 120,000 pages.
If all print jobs are exactly three pages long, for each page printed the number of estimated pages
remaining would decrease by one, beginning with the maximum 120,000 pages. If the job’s length is
less than three pages, the estimated pages remaining number decreases more quickly than the rate
at which the number of pages actually printed increases. If the job’s length is greater than three
pages, the number of pages remaining decreases less quickly than the rate at which the actual
number of pages printed increases.
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Chapter 4 Printer maintenance 79
Locating supplies
Figure 4-2 illustrates the location of each supply item.
1
2
3
Figure 4-2
Location of supplies
1
fuser
2
print cartridges
3
transfer unit (ETB)
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Replacing supply items
Changing print cartridges
Replace a print cartridge when the printer control panel displays a REPLACE <COLOR> CARTRIDGE
message. The control panel display will also indicate the color that should be replaced (unless a
genuine HP cartridge is not currently installed).
1
CAUTION
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Lift the top cover of the printer. Grasp the front cover and pull down, and then grasp the green
handles on the ETB and pull down.
Do not place anything on the ETB while it is open. If the ETB is punctured, print quality problems may
result.
2
Remove the used print cartridge from the printer.
3
Remove the new print cartridge from the bag. Place the used print cartridge in the bag for
recycling.
Chapter 4 Printer maintenance 81
4
Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from
side to side.
5
Remove the orange shipping tape. Remove and discard the orange shipping locks.
6
Remove the inside sealing tape by pulling the orange loop on the end and pulling the tape
completely out. Discard the tape.
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7
Note
Grasp the blue handles on the sides of the print cartridge. Align the print cartridge with the tracks
inside the printer and insert the cartridge until it is completely seated.
If a cartridge is in the wrong slot, the control panel displays the message INCORRECT COLOR or
INCORRECT SUPPLIES.
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8
Close the ETB, the front cover, then the top cover. After a short while, the control panel should
display READY.
9
Installation is complete. Place the used print cartridge in the box in which the new cartridge
arrived. See the enclosed recycling guide for recycling instructions.
Chapter 4 Printer maintenance 83
Replacing the transfer unit (ETB)
Replace the transfer unit (ETB) when the printer control panel displays: REPLACE TRANSFER KIT.
Note
If you replace the transfer unit when it is not at the end of life, for instance if it is defective, you will
need to calibrate the printer and reset the transfer unit count through the control panel. See page 86
for instructions.
Clean the static discharge comb whenever you replace the ETB. Use the new cleaning brush that
is included with the replacement ETB. See “Cleaning the static discharge comb” on page 75.
1
Turn the printer off.
2
Using the side handles, open the top cover. Open the front cover.
3
Grasp the green handles on the transfer unit and pull down.
4
Locate the blue release latches on either side of the transfer unit (near the bottom of the
transfer unit).
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5
Grasp the transfer unit with two hands. Simultaneously pull the release latches on either side of
the transfer unit and slide the unit out of the printer.
6
Remove the new transfer unit from the bag. Place the used transfer unit in the bag for recycling.
See the enclosed recycling guide for recycling instructions.
7
Hold the transfer unit on either side. Guide the feet into the cups and slide the transfer unit into
the printer.
8
Close the transfer unit and front cover. Close the top cover and turn the printer on. After a short
while, the control panel should display NEW TRANSFER KIT=.
9
Press
10 Press
to highlight YES.
to reset the transfer unit count.
11 Wait for the printer to calibrate.
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Chapter 4 Printer maintenance 85
Replacing the transfer unit when it is not at end of life
If you replace the transfer unit when it is not at the end of life, for instance if it is defective, you will
need to calibrate the printer and reset the transfer unit count through the control panel.
To calibrate the printer, do the following:
1
Press
to enter the MENUS.
2
Press
to highlight configure device.
3
Press
to select configure device.
4
Press
to highlight PRINT quality.
5
Press
to select PRINT quality.
6
Press
to highlight CALIBRATE NOW.
7
Press
to select CALIBRATE NOW.
8
Wait for the printer to calibrate.
To reset the transfer unit count, do the following:
1
Press
to enter the MENUS.
2
Press
to highlight configure device.
3
Press
to select configure device.
4
Press
to highlight RESETS.
5
Press
to select RESETS.
6
Press
to highlight RESET SUPPLIES.
7
Press
to select RESET SUPPLIES.
8
Press
to highlight new transfer kit.
9
Press
to select new transfer kit.
10 Press
to highlight YES.
11 Press
to reset the transfer unit count.
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Replacing the fuser
Replace the fuser when the printer control panel displays REPLACE FUSER KIT.
WARNING!
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1
Turn the printer off.
2
Using the side handles, open the top cover.
The fuser might be hot. Wait 10 minutes before proceeding.
3
Completely loosen the blue thumb screws on either side of the fuser.
4
Grasp the ends and pull straight up to remove the fuser.
5
Remove the new fuser from the bag. Place the used fuser in the bag for recycling. See the
enclosed recycling guide for recycling instructions.
6
Grasp the sides of the fuser and lower it into the printer. Press firmly to seat it in position.
Chapter 4 Printer maintenance 87
7
Tighten the blue thumb screws.
8
Close the top cover, and turn the printer on. After a short while, the control panel should display
NEW FUSER KIT=.
9
Press
10 Press
to highlight YES.
to reset the fuser count.
Replacing the fuser when it is not at end of life
If you replace the fuser when it is not at the end of its life, for instance if it is defective, you will need
to reset the fuser count through the control panel.
To reset the fuser count, do the following:
1
Press
to enter the MENUS.
2
Press
to highlight configure device.
3
Press
to select configure device.
4
Press
to highlight RESETS.
5
Press
to select RESETS.
6
Press
to highlight RESET SUPPLIES.
7
Press
to select RESET SUPPLIES.
8
Press
to highlight new fuser kit.
9
Press
to select new fuser kit.
10 Press
to highlight YES.
11 Press
to reset the fuser count.
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Printer memory
The printer has five dual in-line memory module (DIMM) slots.
Note
For maximum flexibility in DIMM support, the formatter is designed with four 168-pin DIMM slots and
a fifth 100-pin DIMM slot. Due to technical limitations, only four DIMMs can be loaded at a time, so the
fifth DIMM slot (100-pin) is logically the same as the fourth DIMM slot (168-pin). The system can only
have a DIMM installed on the fourth DIMM slot (168-pin) provided that no DIMM is installed in the fifth
DIMM slot (100-pin) and vice versa.
Use these DIMM slots to upgrade the printer with:
●
more printer memory - DIMMs are available in 64, 128, and 256 MB
●
flash memory DIMMs - available in 4 MB; unlike standard printer memory, flash DIMMs can be
used to permanently store downloaded items in the printer, even when the printer is off
●
DIMM-based accessory fonts, macros, and patterns
●
other DIMM-based printer languages and printer options
You may want to add more memory to the printer if you often print complex graphics or PostScript
documents, or if you use many downloaded fonts. Additional memory also allows the printer to print
multiple, collated copies at the maximum speed.
Note
Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not compatible
with the printer.
Before ordering additional memory, print a configuration page to see how much memory is currently
installed.
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1
Press
to enter the MENUS.
2
Press
to highlight INFORMATION.
3
Press
to select INFORMATION.
4
Press
to highlight PRINT CONFIGURATION.
5
Press
to select PRINT CONFIGURATION.
Chapter 4 Printer maintenance 89
Installing memory and font DIMMs
You can install more memory for the printer, and you can also install a font DIMM to allow the
printer to print characters for languages such as Chinese or the Cyrillic alphabet.
CAUTION
Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap,
or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the
printer.
1
Turn the printer off, and disconnect all power and interface cables. Locate the formatter board
in the rear of the printer.
2
Remove the eight screws holding the board in place, and set them aside.
3
Slide out the formatter board and set it on a clean, flat, grounded surface.
4
Release the locks on each side of the DIMM slot.
5
Remove the DIMM from the antistatic package. Locate the alignment notches on the bottom
edge of the DIMM.
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6
Note
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Holding the DIMM by the edges, align the notches on the DIMM with the bars in the DIMM slot.
If you have difficulty inserting the DIMM or closing the latches, make sure the notches on the bottom
of the DIMM are aligned with the bars in the slot. If the DIMM still does not go in, make sure you are
using the correct type of DIMM.
7
Firmly press the DIMM straight into the slot. Close the locks on each side of the DIMM until they
snap into place.
8
Align the formatter board in the tracks at the top and bottom of the slot, and slide the board back
into the printer. Replace and tighten the eight screws removed in step 2.
9
Reconnect the power cable and interface cables, and turn the printer on.
Chapter 4 Printer maintenance 91
Enabling memory
If you installed a memory DIMM, set the printer driver to recognize the newly added memory.
1
On the Start menu, point to Settings, and click Printers or Printers and Faxes.
2
Select this printer and select Properties.
3
On the Configure tab, click More.
4
In the Total Memory field, type or select the total amount of memory that is now installed.
5
Click OK.
Enabling the language font DIMM
If you installed a language font DIMM in the printer, you must select the Font DIMM option in the
printer driver for the font DIMM to work properly. To enable fonts from the PCL 5c and PCL 6 printer
drivers for Windows, follow this procedure:
1
On the Start menu, point to Settings, and click Printers.
2
Select this printer and select Properties.
3
On the Configure tab, click More.
4
Select the Font DIMM check box.
5
In the Configure Font DIMMs dialog box, click Add to add the font file.
6
In the Add Font DIMM dialog box, browse to the location of the font file, select the font file, and
click OK.
7
In the Configure Font DIMMs dialog box, select the installed DIMM.
8
Click OK.
Checking DIMM installation
Check that the DIMMs are installed correctly and working.
1
Turn the printer on. Check that the Ready light is on after the printer has gone through the
startup sequence. If an error message appears, a DIMM may have been incorrectly installed.
2
Print a configuration page.
3
Check the Installed Personalities and Options section on the configuration page and compare
it with the configuration page printed before the DIMM installation.
4
If the amount of recognized memory has not increased:
• The DIMM may not be installed correctly. Repeat the installation procedure.
• The DIMM may be defective. Try a new DIMM.
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Installing an HP Jetdirect print server card
You can install an HP Jetdirect print server card in the base model printer, which comes with an open
EIO slot.
1
Turn the printer off, and disconnect all power and interface cables.
2
Locate an empty EIO slot. Loosen and remove the two retaining screws holding the cover for the
EIO slot onto the printer, and then remove the cover. You will not need these screws and cover
again.
3
Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining
screws that came with the print server card.
4
Connect the network cable. Reconnect the power cable, and turn the printer on.
5
Print a configuration page. In addition to a printer configuration page, an HP Jetdirect
configuration page that contains network configuration and status information should also print.
If it does not print, uninstall and reinstall the print server card to ensure that it is completely
seated in the slot.
6
Perform one of these steps:
• Choose the correct port. See the computer or operating system documentation for
instructions.
• Reinstall the software, choosing the network installation this time.
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Chapter 4 Printer maintenance 93
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5
Theory of operation
Chapter contents
Basic operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Operation sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Engine control system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
DC controller circuit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Motors and fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Fuser power supply circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Heater temperature control . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
High-voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Low-voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
PowerSave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Input/Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Printer memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
DIMM slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
PJL overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
PML. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Laser/scanner system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Scanner motor control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Image formation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Toner level detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Electrostatic transfer/transport belt (ETB) unit . . . . . . . . . . . . 119
Electrostatic latent image formation block . . . . . . . . . . . . . . . 120
Development block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Transfer block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Fusing block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Cleaning block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Calibration and cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Color plane registration calibration . . . . . . . . . . . . . . . . . . . . . 129
Drum phase calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Image stabilization control . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Pickup/feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Pickup/feed unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Fuser/delivery unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Duplex feed unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
500-sheet paper feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Pickup and feed operations . . . . . . . . . . . . . . . . . . . . . . . . . . 145
ENWW
Chapter 5 Theory of operation 95
Basic operation
The HP Color LaserJet 5500 series printer’s functions are divided into four systems:
●
engine control system
●
laser/scanner system
●
image formation system
●
pickup/feed system
This chapter describes each of these systems thoroughly.
Figure 5-1
Basic system operation
96 Theory of operation
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Operation sequence
A microcomputer in the engine control system controls the operation sequence for the printer.
Table 5-1 describes the main operational periods from the point when the printer is turned on until a
print operation is completed and each motor stops rotating.
Note
In the table below, "ETB" stands for "electrostatic transfer/transport belt." This component is described
later in this chapter, as are the other components mentioned in the table.
Table 5-1
Basic operation sequence
Period
ENWW
Purpose
Remark
WAIT
(wait
period)
From the time the power
switch is turned on until the
ETB cleaning is completed.
To clear a potential on the
drum surface and to clean the
ETB.
During this period, the printer
checks the toner level and
detects whether the cartridges
are present.
The printer also executes the
pulse width modulation
adjustment, color registration
adjustment, and image
density calibration control as
required.
STBY
(standby
period)
From the end of the WAIT or
LSTR period or last rotation
until the formatter inputs a
print command or until the
power is turned off.
To keep the printer ready to
print.
When the formatter sends a
sleep command, the printer
enters PowerSave mode.
INTR
(initial
rotations
period)
From immediately after the
formatter inputs a print
command until the /TOP
signal is sent to the formatter.
To stabilize the photosensitive
drum’s sensitivity in
preparation for a print
operation.
PRINT
(print
period)
From the end of the INTR
period until the leading edge
detection sensor detects
paper and then turns off the
transfer positive bias.
To form an image on the
photosensitive drum
according to the video signal
input from the formatter and to
transfer the toner image to the
paper.
After the power is turned on,
the cartridge is cleaned every
35 pages and the ETB is
cleaned every 100 pages.
LSTR
(last
rotations
period)
From the end of the PRINT
period until the ETB motor
stops.
To deliver the paper out of the
printer and to clean the ETB.
The last rotations period lasts
until the instant the formatter
sends a print command. Then
the initial rotations period
starts again.
Chapter 5 Theory of operation 97
Engine control system
The engine control system is the brain of the printer. It controls all the other systems according to
commands from the formatter. The engine control system consists of the following:
●
DC controller PCB
●
fuser power supply PCB
●
high-voltage PCB
●
low-voltage power supply unit
●
formatter
Each of these components is described in the following sections.
Figure 5-2
Engine control system
Note
In this manual, the abbreviation "PCB" stands for "printed circuit board assembly." Components
described as a PCB may consist of a single circuit board or a circuit board plus other parts, such as
cables and sensors.
98 Theory of operation
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DC controller circuit
The DC controller is responsible for controlling the print operation sequence for the printer. The
sequence of events is as follows:
1
Power is turned on.
2
The low-voltage power supply unit supplies DC power to the DC controller.
3
The CPU in the DC controller starts to control printer operations.
4
The printer enters the standby state.
5
Based on the print command and the image data input from the formatter, the CPU sends a
signal to drive the laser diode, the motors, the clutch, and the solenoids.
Note
See the general circuit diagram on page 332 for detailed information on the printer circuitry.
Figure 5-3
DC controller circuit
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Chapter 5 Theory of operation 99
Motors and fans
The printer has twelve motors, including three fans. Nine of the motors are DC motors; the other
three are stepping motors. Figure 5-4 shows the locations of the motors and fans. Table 5-2
explains the function of each component.
Six of the nine DC motors and two of the stepping motors are used for paper feeding and image
formation. The remaining three DC motors are fan motors. The remaining stepping motor is the
developing disengaging motor.
Since the printer transfers an image in four colors in line onto the paper, small changes in the
rotational speed of the motor are likely to cause color misalignment. The DC motors used for image
formation are precisely controlled to account for rotational speed fluctuation.
FM2
FM2
F
FM3
M6
M4
M5
M3
PM3
FM1
M2
M1
PM1
PM2
Figure 5-4
Motors and fans
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Table 5-2
Function of motors and fans
Name
Function
Type
Speed
switching
Drives the
photosensitive drum
and stirrer
DC motor
4-speed
(full, 1/2, 1/3, 1/4)
M5 Fuser motor
Drives the pressure
roller and delivery
roller
DC motor
4-speed
(full, 1/2, 1/3, 1/4)
M6 ETB motor
Drives the ETB
DC motor
4-speed
(full, 1/2, 1/3, 1/4)
PM1 Developing disengaging
motor
Separates the
photosensitive drums
and the developing
cylinders
Stepping motor
No
PM2 Pickup motor
Drives the pickup roller Stepping motor
and feed roller
4-speed
(full, 1/2, 1/3, 1/4)
PM3 Lifter motor
Lowers the pickup
roller and raises the
lifter
Stepping motor
No
FM1 Power supply fan
Exhausts heat around
the DC controller and
the low-voltage power
supply
DC motor
2-speed
(full, half)
FM2 Formatter fan
Exhausts heat around
the formatter
DC motor
2-speed
(full, half)
FM3 Cartridge fan
Exhausts heat around
the fuser and
cartridges
DC motor
2-speed
(full, half )
M1 Cyan drum motor
M2 Yellow drum motor
M3 Magenta drum motor
M4 Black drum motor
ENWW
Chapter 5 Theory of operation 101
Fuser power supply circuit
This printer uses an induction heating method to heat the fuser. Figure 5-5 shows the configuration
of the fuser power supply.
Figure 5-5
Fuser power supply circuit
The fuser power supply has three main components:
●
Fuser sleeve. A high-frequency current flows through an induction heating coil in the fuser
sleeve, causing the metal sleeve to heat.
●
Thermistors. Two thermistors are in the fuser sleeve: one in the center, and the other at the
end. Each thermistor monitors the temperature in the fuser sleeve.
●
Thermoswitch. The thermoswitch is located at the bottom center of the fuser sleeve. When
the fuser is overheating, the switch opens, and power to the induction heating coil is shut off.
Table 5-3
Fuser temperatures
Media
Temperature
Engine speed
plain
~ 185° C (365° F)
full speed
overhead transparencies ~ 155° C (311° F) color
~ 170° C (338° F) monochrome
1/4 speed
1/2 speed
thick
~ 175° C (347° F)
1/2 speed
gloss
~ 152° C (306° F)
1/3 speed
envelopes
~ 185° C (365° F)
full speed
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Heater temperature control
The heater temperature control detects the surface temperature of the fuser sleeve and controls the
current flowing to the induction heating coil. The heater temperature control circuit is shown in
Figure 5-6.
Figure 5-6
Heater temperature control circuit
The two thermistors that are attached to the fuser sleeve (TH101 and TH102) detect the surface
temperature of the fuser sleeve. The main thermistor (TH101) controls the fuser temperature, and
the sub thermistor (TH102) detects overheating at the end of the fuser sleeve. When the surface
temperature of the fuser sleeve increases, resistance of the two thermistors is reduced, and the
voltage of the main thermistor detection signal (MAINTH) and the sub thermistor detection signal
(SUBTH) drops.
The main CPU (IC101) on the DC controller monitors the voltage of the MAINTH and SUBTH
signals. The CPU sends the fuser temperature control signal (TMPCON) according to the voltage
level.
The CPU sends the amperage control signal (PRANGE) to control the amperage of the fuser sleeve.
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Chapter 5 Theory of operation 103
High-voltage power supply
The high-voltage power supply circuit applies bias to the primary charging rollers, the toner
charging rollers, the developing cylinders, the attaching roller, the transfer charging rollers, and the
discharging unit. The main CPU in the DC controller controls the high-voltage power supply circuit
and the discharging high-voltage circuit through the ASIC to generate these biases. Figure 5-7
shows the high-voltage power supply circuit.
Figure 5-7
High-voltage power supply circuit
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Low-voltage power supply
The low-voltage power supply circuit converts the AC voltage that is input from the electrical outlet to
DC power and delivers it to each load in the printer. Figure 5-8 shows the low-voltage power supply
circuit including the amount of voltage supplied to each component.
The AC power is supplied to the low-voltage power supply by turning on the power supply switch
(SW301). The AC power is converted to the DC power that the printer requires:
●
+24 V goes to the motors, solenoids, clutches, and the high-voltage power supply circuit.
●
+5 V goes to the laser driver PCB, the beam detect PCB, and the formatter.
●
+3.3 V goes to the formatter, the sensors, and the ICs in the DC controller PCB.
+24 V is divided into +24 VA, which is constantly sent from the low-voltage power supply circuit, and
+24 VB, which stops power supply when the top cover or the front cover is opened. +24 VB goes to
the fuser power supply circuit, high-voltage power supply circuit, the clutch, and the motors and
solenoid. +24 VB also functions as the door open detection signal (/DOPEN). The CPU detects the
door open with the signal.
Figure 5-8
ENWW
Low-voltage power supply circuit
Chapter 5 Theory of operation 105
Formatter system
The formatter PCB is responsible for the following:
●
receiving and processing print data from the various printer interfaces
●
monitoring control panel inputs and relaying printer status information (through the control
panel and the bidirectional I/O)
●
developing and coordinating data placement and timing with the print engine
●
storing font information
●
communicating with the host computer through the bidirectional interface
●
controlling the PowerSave mode
The formatter monitors the printer continuously through the video interface. When the printer is
ready to print, the formatter sends a signal to the DC controller, which turns the laser on or off
based on the signal. Figure 5-9 shows the formatter system.
Figure 5-9
Formatter system
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PowerSave
This feature conserves power after the printer has been idle for an adjustable length of time. Set the
time length in the Configure Device menu, under System Setup. When the printer is in PowerSave
mode, the control panel backlight is turned off, but the printer retains all printer settings,
downloadable fonts, and macros. The default setting is POWERSAVE= ON, with a 30-minute idle time.
You can turn PowerSave off in the Configure Device menu, under Resets.
The printer exits PowerSave mode and enters the warm-up cycle when any of the following occurs:
Note
●
A print job, valid data, or a PML or PJL command is received at the parallel port, serial port, FIR
port, or EIO card.
●
A control panel button is pressed.
●
The top cover is opened.
●
A paper tray is opened.
●
The engine test button is pressed.
Printer error messages override the PowerSave message. The printer enters PowerSave mode at the
appropriate time, but the error message continues to appear.
Input/Output
Parallel interface
The formatter receives incoming data through its bidirectional interface (IEEE-1284). The I/O
provides high-speed and two-way communication between the printer and the host, allowing the user
to change printer settings and monitor printer status from the host computer. The user can configure
the HIGH SPEED item in the control panel menu. (This item is found in the CONFIGURE DEVICE
menu, under I/O menu, and PARALLEL INPUT.) The default setting, YES, allows the I/O to run at the
higher speeds supported by most newer computers. When set to NO, the parallel interface runs at the
slower mode that is compatible with older computers. The user can also configure the ADVANCED
FUNCTIONS item. The default setting, ON, allows for two-way parallel communications. The OFF
mode disables the advanced functionality. The I/O is compatible with the bidirectional parallel
interface standard.
Expanded I/O
The optional HP Fast InfraRed receiver enables wireless printing from any iRDA-compliant portable
device (such as a laptop computer) to the printer.
The printing connection is maintained by positioning the sending infrared port within operating range.
The connection can be blocked by objects such as a hand or paper, or by direct sunlight or any bright
light shining into either infrared port.
Flash
Optional flash is available in 4 MB flash memory DIMMs for storing forms, fonts, and signatures.
Hard-disk accessory
The optional hard-disk accessory can be mounted in one of the EIO slots on the rear of the formatter.
The optional EIO-based hard disk is used for creating multiple original prints (mopies) and storing
forms, fonts, and signatures.
CPU
The HP Color LaserJet 5500 series printer formatter incorporates a 400 MHz RISC processor.
ENWW
Chapter 5 Theory of operation 107
Printer memory
If the printer encounters difficulty managing available memory, a clearable warning message will
appear on the control panel.
Some printer messages are affected by the auto-continue and clearable warning settings from the
Configure Device menu, under System Setup. If CLEARABLE WARNING = JOB is set on the
control panel, warning messages appear on the control panel until the end of the job from which
they were generated. If CLEARABLE WARNING = ON is set, warning messages appear on the
control panel until
is pressed. If an error occurs that prevents printing and AUTO
CONTINUE = OFF is set, the message appears until
is pressed.
Read-only memory
Besides storing microprocessor control programs, the read-only memory (ROM) stores dot
patterns of internal character sets (fonts).
Random-access memory
The random-access memory (RAM) contains the page, I/O buffers, and the font storage area. It
stores printing and font information received from the host system, and can also serve to
temporarily store a full page of print-image data before the data is sent to the print engine. Memory
capacity can be increased by adding DIMMs to the formatter. Note that adding memory (DIMMs)
might also increase the print speed for complex graphics.
DIMM slots
The DIMM slots can be used to add memory, fonts, or firmware upgrades.
Firmware DIMM
To upgrade printer firmware, insert a new firmware DIMM in the slot marked J1. See page 90 for
more information.
Nonvolatile memory
The printer uses nonvolatile memory (NVRAM) to store I/O and information about the print
environment’s configuration. The contents of NVRAM are retained when the printer is turned off or
disconnected.
PJL overview
Printer job language (PJL) is an integral part of configuration, in addition to the standard printer
command language (PCL). With standard cabling, PJL allows the printer to perform functions such
as:
●
Two-way communication with the host computer through a bidirectional parallel connection.
The printer can tell the host about such things as the control panel settings, and it allows the
control panel settings to be changed from the host.
●
Dynamic I/O switching allows the printer to be configured with a host on each I/O. The printer
can receive data from more than one I/O simultaneously, until the I/O buffer is full. This can
occur even when the printer is offline.
●
Context-sensitive switching allows the printer to automatically recognize the personality (PS or
PCL) of each job and configure itself to serve that personality.
●
Isolation of print environment settings from one print job to the next. For example, if a print job
is sent to the printer in landscape mode, the subsequent print jobs print in landscape only if
they are formatted for landscape printing.
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PML
The printer management language (PML) allows remote configuration and status readback through
the I/O ports.
Control panel
The formatter sends and receives printer status and command data to and from a control panel
board.
ENWW
Chapter 5 Theory of operation 109
Laser/scanner system
The laser/scanner system receives a signal from the formatter and forms a latent image on the
photosensitive drum in the print cartridge. The printer has a separate laser/scanner unit for each
color. Each of these has the same structure, which is shown in Figure 5-10.
Figure 5-10
Laser/scanner system
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Scanner motor control
The scanner motor control rotates the scanner motor at a constant speed in order to place the laser
beam at the proper position on the photosensitive drum. Figure 5-11 shows the circuit diagram for
the scanner motor control.
Figure 5-11
ENWW
Scanner motor control circuit
Chapter 5 Theory of operation 111
Image formation system
The image formation system is the central hub of the printer. Figure 5-12 shows the image
formation system. During image formation, an image of colored toner is formed and then fused
onto the paper. The image formation system consists of the following physical components:
Figure 5-12
●
four laser/scanners
●
four print cartridges
●
ETB
●
fuser
Image formation system
112 Theory of operation
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Image formation process
The image formation process consists of eleven steps divided among five functional blocks:
●
electrostatic latent image formation block
●
developing block
●
transfer block
●
fusing block
●
cleaning block
Figure 5-13 illustrates the process. The next sections describe the print cartridges and the ETB in
detail, followed by a description of each functional block. The image formation steps are numbered
consecutively through the blocks.
Figure 5-13
ENWW
Image formation process
Chapter 5 Theory of operation 113
Print cartridges
The printer has four different print cartridges, one for each color. However, they share the same
structure, shown in Figure 5-14.
Figure 5-14
Print cartridge
The physical components inside the print cartridge are the following:
●
photosensitive drum
●
primary charging roller
●
developing cylinder
●
toner charging roller
●
stirrers
●
waste toner transfer plate
The photosensitive drum’s rotation drives the primary charging roller. All other components are
driven by the drum motor.
The developing disengaging motor drives the developing disengaging block, which causes the
developing cylinder to engage with or disengage from the photosensitive drum.
The DC controller uses an LED and a photo diode to monitor the level of toner inside the cartridge.
It stores this information on a memory tag built into each cartridge.
The primary charging roller and the toner charging roller are cleaned at the start of each print
operation to avoid image defects.
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Memory tag
The memory tag is an EEP-ROM built into the print cartridge. It stores information about the amount
of toner in the cartridge and estimates the remaining life. Figure 5-15 describes how the memory tag
operates.
Figure 5-15
Memory tag
The DC controller reads information from the memory tag whenever the printer is turned on,
whenever the top cover is closed, and whenever it receives a READ command from the formatter.
The DC controller writes information to the memory tag at specified times during a print operation
and whenever it receives a WRITE command from the formatter.
If the DC controller is unable to either read to or write from the memory tag four times in a row, the
DC controller alerts the formatter of a memory tag abnormality.
ENWW
Chapter 5 Theory of operation 115
Toner level detection
The printer monitors print cartridge life in several ways to ensure continued high print quality:
●
The number of developer rotations measures the usefulness (charge) of the toner.
●
The toner sensor monitors remaining toner, and informs the user of "low" or "out" conditions.
●
The number of photosensitive drum rotations measures the life of the photosensitive drum,
which degrades slightly with each rotation.
The cartridge life represented on the supplies status page and in the gauges on the control panel is
a combination of all three of these components. The lowest remaining percent is the number
reported to the customer. However, information about which of these components is low or out is
not reported.
During the life of a print cartridge, the customer receives three different control panel messages:
●
OK. The cartridge has between 15 and 100 percent life remaining.
●
Order cartridge. The cartridge has 15 percent life remaining. In typical printing situations, this
represents about 2 weeks of use.
●
Replace cartridge. One of the three components listed above has reached its end of life. The
printer stops, and printing cannot continue until the cartridge is replaced.
Developer rotations
The developer rollers rotations are tracked on the print cartridge’s memory tag (e-label). Tracking
rotations enables the printer to signal that a print cartridge is low or out before the developer and/or
toner is actually worn out, which would result in print quality defects.
Over time, the toner loses its required properties due to excessive stirring and re-charging.
Although the cartridge will correctly signal LOW or OUT because of wear, some toner might remain
in the fresh toner hopper.
In addition to toner wear, the developer roller experiences wear during its life, so developer life
tracking is necessary. In situations where low-coverage documents are printed frequently, the
developer rotations might cause a LOW message before the toner level reaches its low level.
Toner sensor
For the first 75 percent of the cartridge life, toner depletion within the cartridge is calculated by pixel
counting. An optical toner level sensor then tracks the final 25 percent of toner. The toner is
measured and then reported on the toner gas gauge on the control panel or on the supplies status
page. The transition from pixel counting to optical toner-level sensing causes no fluctuations on the
toner gas gauge. Some toner might remain in the fresh toner hopper due to other cartridge
components reaching their end of life.
Photosensitive drum rotations
Photosensitive drum rotations are also tracked on the cartridge’s memory tag. Similar to the
developer roller, tracking these rotations enables the printer to signal that a print cartridge is low or
out before the photosensitive drum is actually worn out, when print quality defects would occur. The
photosensitive drum might cause a low message when low-coverage documents are printed
frequently. Tracking drum life is essential because of drum wear and the potential for overflow from
the waste toner hopper if the photosensitive drum life is extended past its useful life.
Figure 5-16 illustrates the toner level detection system.
116 Theory of operation
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Figure 5-16
ENWW
Toner level detection
Chapter 5 Theory of operation 117
Developing cylinder disengaging control
Whenever the developing cylinder is in contact with the photosensitive drum, toner is passed onto
the drum. At certain times, such as during ETB cleaning or during monochrome printing, toner
should not pass onto the drum, and the developing cylinder should not be in contact with the drum.
The bottom half of the print cartridge can pivot up and down, causing the developing cylinder to
either come in contact with or move away from the photosensitive drum. A small block inside the
printer causes each cartridge to pivot. When the block is pushed up, the rear of the cartridge is
pushed up, and the front of the cartridge swings down. The developing cylinder disengages from
the drum. Figure 5-17 illustrates this process.
Figure 5-17
Developing cylinder disengaging
The developing cylinders are disengaged only during monochrome printing or during ETB cleaning.
During monochrome printing, the developing cylinder in all cartridges except black is disengaged.
During ETB cleaning, the developing cylinders in all cartridges are disengaged.
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Electrostatic transfer/transport belt (ETB) unit
The ETB unit feeds the paper through the printer and helps transfer toner onto the paper. Figure 5-18
illustrates the ETB unit.
Figure 5-18
ETB unit
The physical components of the ETB unit are the following:
●
ETB belt
●
ETB feed roller
●
attaching roller
●
transfer charging rollers (four)
●
ETB-driven rollers (three)
The ETB motor drives the ETB feed roller, causing the belt to rotate. All other rollers are driven by the
belt rotation.
A sensor at the top of the ETB unit detects the ETB’s speed. The DC controller maintains a constant
ETB feed speed to ensure good color registration.
ENWW
Chapter 5 Theory of operation 119
Electrostatic latent image formation block
The image formation process begins with the electrostatic image formation block, in which an
electrostatic latent image is formed on the photosensitive drum. This block consists of three steps:
●
primary exposure
●
primary charging
●
laser beam exposure
After the last step is completed, areas of the drum surface that have not been exposed to the laser
beam retain a negative charge. The areas exposed to the laser are neutralized. This neutralized
image is called an electrostatic latent image because it is invisible to the eye.
Step 1: Primary exposure
To prepare for primary charging, light from the primary exposure LED strikes the photosensitive
drum surface. This eliminates any residual charge on the drum surface in order to avoid
inconsistent charge density. Figure 5-19 illustrates this step.
Figure 5-19
Primary exposure
Step 2: Primary charging
To prepare for latent image formation, a uniform negative potential is applied to the photosensitive
drum surface. The primary charging roller is made of a conductive rubber. DC bias is applied to the
primary charging roller to maintain uniform potential on the drum surface. Figure 5-20 illustrates
this step.
Figure 5-20
Primary charging
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Step 3: Laser beam exposure
As the laser beam scans the drum surface, it neutralizes the negative charge. This is the electrostatic
latent image. The remaining areas, where the laser beam has not struck, retain a negative charge.
Figure 5-21 illustrates this step.
Figure 5-21
ENWW
Laser beam exposure
Chapter 5 Theory of operation 121
Development block
The second part of the image formation process is the development block, in which toner is
transferred onto the electrostatic latent image on the surface of the photosensitive drum, creating a
visible image. This printer uses a contact development method that keeps the developing cylinder
in contact with the drum, pushing the toner against the drum surface for development. The toner is
non-magnetic and consists of resins. This block consists of two steps:
●
toner charging
●
development
Figure 5-22 shows a cross-section of a print cartridge and illustrates the development block.
Figure 5-22
Development block
Step 4: Toner charging
As the toner stirring blade turns inside the cartridge, the friction creates a negative potential on the
toner. A negative voltage is applied to the toner charging roller and creates a uniform negative
potential on the toner.
Step 5: Development
The areas on the photosensitive drum that have been exposed to the laser beam have a higher
potential (are less negatively charged) than the toner particles on the developing cylinder. As the
photosensitive drum rotates, the toner adheres to the exposed areas on the photosensitive drum.
At this point, the image is visible on the drum surface.
122 Theory of operation
ENWW
Transfer block
The third part of the image formation process is the transfer block, in which the toner image is
transferred from the photosensitive drum to the paper. This block consists of three steps:
●
attaching
●
transfer
●
separation
Step 6: Attaching
After the paper is picked up from the input tray, the attaching roller pushes it against the ETB. The
attaching roller has a positive DC bias, and it creates a positive charge on the paper. Figure 5-23
illustrates this step.
Figure 5-23
ENWW
Attaching the paper to the ETB
Chapter 5 Theory of operation 123
Step 7: Transfer
A positive bias is applied to the transfer charging roller, which is directly opposite the photosensitive
drum. As the ETB passes the transfer charging roller, it picks up a positive charge. The negatively
charged toner on the photosensitive drum is transferred to the positively charged paper.
Figure 5-24 illustrates this step. This process is repeated for each color as the ETB carries the
paper from the bottom cartridge to the top (C, Y, M, K).
In four-color printing, as four colors of toner are piled up on the paper, the holding force of the toner
weakens as the transfer process progresses. To counteract this effect, the DC controller increases
the positive DC bias applied to the transfer charging roller for each successive color.
Figure 5-24
Toner transfer
Step 8: Separation
The paper’s elasticity causes it to separate from the ETB as the ETB reaches the top of its path.
Figure 5-25 illustrates this step.
Figure 5-25
Separation
124 Theory of operation
ENWW
Fusing block
The fourth part of the image formation process is the fusing block, in which the toner image is fused
to the paper, making a permanent image that cannot be smeared. This block consists of one step:
fusing.
Step 9: Fusing
This printer uses the induction heating method to fuse the toner to the paper. This method uses quick
fuser heating, resulting in shortened wait time and reduced power consumption. Figure 5-26
illustrates this step.
Figure 5-26
Fusing
Cleaning block
The fifth and final part of the image formation process is the cleaning block, in which the ETB and the
photosensitive drums are cleaned, preparing them for the next print. The next section provides more
information about printer calibration and cleaning. This block consists of two steps:
●
ETB cleaning
●
photosensitive drum cleaning
Step 10: ETB cleaning
See page 127 for a complete discussion of ETB cleaning.
Step 11: Photosensitive drum cleaning
See page 128 for a complete discussion of photosensitive drum cleaning.
ENWW
Chapter 5 Theory of operation 125
Calibration and cleaning
The printer automatically calibrates and cleans itself at various times to maintain the highest level
of print quality. You can also force the printer to calibrate by choosing CALIBRATE NOW from the
Print Quality menu. See “Calibrate Now” on page 317.
While the printer is calibrating or cleaning, it will pause printing. For most calibrations and
cleanings, the printer will not interrupt a print job, but will wait for the job to complete before
calibrating or cleaning. Table 5-4 shows when the printer calibrates, the duration of the calibration,
and the type of calibration that occurs. Table 5-5 shows when the printer cleans and the duration of
the cleaning. The sections that follow discuss calibration and cleaning in more detail.
Note
The times listed in the tables below are preliminary and are subject to change.
Table 5-4
Calibration timing and duration
Calibration occurrence
Duration
Type of calibration
When you turn the printer on.
75 seconds for calibration, but
because of other initialization
activities, the printer takes a
total of 2 minutes to be ready
for printing
DMAX, DHALF
When you install one or more
print cartridges that have not
previously been installed in
the printer.
150 seconds
(2 minutes, 30 seconds)
DMAX, DHALF, color plane
registration (CPR)
After 50 pages have printed
since installing a print
cartridge. The printer will
finish printing the current job
before calibrating.
75 seconds
DMAX, DHALF
After 1000 pages have printed
since the last calibration. The
printer will finish printing the
current job before calibrating.
75 seconds
DMAX, DHALF
After 8 hours since the last
calibration, but not while the
printer is in PowerSave mode.
Typically, this calibration
occurs on the first job or
control panel interaction after
an overnight idle period.
75 seconds
DMAX, DHALF
When you request calibration
from the control panel
(Calibrate Now).
280 seconds
(4 minutes, 40 seconds)
DMAX, DHALF, CPR, drum
phase
Table 5-5
Cleaning timing and duration
Cleaning occurrence
Duration
Type of cleaning
When the printer continuously either 5 seconds or 21 seconds primary and toner charging
prints (with no idle period or
(5 seconds is the most
rollers
spin down) for 51 pages.
common)
At intervals of between
90 and 140 pages. The
printer will finish printing the
current job before cleaning.
126 Theory of operation
16 seconds
ETB
ENWW
ETB cleaning
During this step, all toner particles that remain on the ETB are returned to the photosensitive drums
in each print cartridge. Figure 5-27 illustrates this step.
The ETB is automatically cleaned when the printer is turned on, when the covers are closed, and
after printing a specified number of pages. The DC controller applies negative bias to the
photosensitive drums and either a positive or negative bias to the transfer charging rollers. This
creates a difference in potential between the photosensitive drums and the ETB. Both positive and
negative residual toner returns to the photosensitive drums.
Figure 5-27
ENWW
ETB cleaning
Chapter 5 Theory of operation 127
Photosensitive drum cleaning
A cleaning blade inside the print cartridge clears the remaining toner on the photosensitive drum as
the drum rotates past the blade. This waste toner is moved into the waste toner container in the top
of the print cartridge. Figure 5-28 illustrates this step.
Figure 5-28
Drum cleaning
During the printing process, toner adheres to the primary charging roller and the toner charging
roller. To prevent print quality defects, this toner needs to be cleaned. The DC controller alternately
applies negative bias in different values to the primary charging roller and the toner charging roller
when one of the following occurs:
●
The printer is turned on.
●
The covers are closed.
●
At the start of a print operation.
●
After printing a specified number of pages.
Applying bias removes the toner from each roller. The toner on the primary charging roller is
transferred to the photosensitive drum, and the toner on the toner charging roller is transferred to
the developing cylinder. Then the cleaning blade scrapes the toner on the photosensitive drum into
the waste toner container, as described above. The toner on the developing cylinder is returned to
the toner case. Figure 5-29 illustrates this process.
Figure 5-29
Primary charging roller and toner charging roller cleaning
128 Theory of operation
ENWW
Color plane registration calibration
The diameter of the rollers in individual print cartridges or ETB units varies from one to another. For
this reason, whenever a new print cartridge or ETB unit is installed, the printer must adjust the
rotational speed of the rollers in order to ensure good color plane registration. Color misregistration
occurs when the individual colors do not print directly on top of one another, causing poor print
quality. This adjustment consists of two steps:
1
Direct calibration. The DC controller uses the color registration detection unit to measure the
color registration range directly and calibrate the color registration.
2
Indirect calibration. The DC controller monitors the rotational speed of each feed roller and
controls the speed to prevent color misregistration.
Figure 5-30 illustrates this process.
Figure 5-30
Color registration calibration
Drum phase calibration
The drum phase calibration aligns all four cartridge motors and their drive gears.
ENWW
Chapter 5 Theory of operation 129
Image stabilization control
As the print cartridge ages, the toner and the photosensitive drum begin to deteriorate, which can
cause fluctuations in image density. The printer accounts for this with image stabilization control.
There are two kinds of image stabilization control:
●
image density calibration control
●
image halftone calibration control
Each control operates as necessary.
Image density calibration control (DMAX)
This control stabilizes image density by calibrating the values of the developing bias whenever one
of the following events occurs:
●
when the printer is turned on
●
when a print cartridge is replaced
●
after a set number of pages have printed
●
when the formatter sends an operation command
Image density calibration consists of three steps:
1
The DC controller forms density patterns for each color on the ETB using varying levels of
developing bias.
2
The color registration detection unit measures the image density of the density patterns formed
on the ETB.
3
The DC controller uses the density measurements to adjust the developing bias to obtain
proper image density.
Image halftone calibration control (DHALF)
This control measures halftone density output from the formatter and returns the measurements to
the formatter so it can perform halftone calibration. Image density calibration must always be
performed prior to image halftone calibration.
Image halftone calibration control consists of three steps:
1
Using the optimum developing bias determined during image density calibration, the DC
controller forms density patterns on the photosensitive drum in each color cartridge.
2
These density patterns are transferred to the ETB, and the color registration detection unit
measures the image density of these patterns. Image data is returned to the formatter.
3
The formatter uses the image data to perform a halftone calibration in order to obtain an ideal
halftone image.
130 Theory of operation
ENWW
Image density detection
Each of the image stabilization controls described above uses the color registration unit at the top of
the ETB unit to measure image density. To measure image density, the DC controller emits a light
from sensors located above the density detection patterns on the ETB. The light reflected off the
patterns is returned to the sensor, and the data is returned to the DC controller. Figure 5-31
illustrates this process.
When the values detected by the density sensor are outside the specified range, the DC controller
resets the image density and issues an "image density sensor out of guaranteed range" warning to
the formatter.
If the sensor receives no reflected light, the DC controller stops the printer and issues a "density
sensor abnormality" warning to the formatter.
Figure 5-31
ENWW
Image density detection
Chapter 5 Theory of operation 131
Pickup/feed system
The pickup/feed system picks paper from the input trays and carries it along the paper path. The
printer has one multi-purpose tray (Tray 1) and one 500-sheet cassette (Tray 2). Two additional
500-sheet paper feeders (Tray 3 and Tray 4) are available for the HP Color LaserJet 5500, 5500n,
and 5500dn models; one additional 500-sheet paper feeder is standard on the 5500dtn model, and
both are standard on the 5500hdn model.
Sensors detect the presence of paper in each of these trays. The paper length and width detection
switches detect the size of the paper in each tray as well as the presence of each tray. There are
several standard paper sizes the printer can detect. In addition, the printer can detect custom paper
sizes. To use detectable custom paper sizes, the user must move a switch in the cassette from the
"Standard" position to the "Custom" position. Once a custom size is set for a tray, that size will be
retained until the switch is moved back to the Standard position. Figure 5-32 shows this switch.
Four motors, a clutch, and a solenoid drive the various feed rollers. Photo sensors are able to
detect the progress of paper along the paper path. If paper does not reach or pass one of these
sensors within a specified time, the DC controller determines there is a paper jam and notifies the
formatter. Figure 5-33 on the next page illustrates this system.
Figure 5-32
Custom/Standard paper size switch in cassette
132 Theory of operation
ENWW
Figure 5-33
ENWW
Pickup/feed system
Chapter 5 Theory of operation 133
The pickup/feed system has the following physical components:
●
M5: fuser motor
●
M6: ETB motor
●
PM2: pickup motor
●
PM3: lifter motor
●
CL1: cassette pickup clutch
●
SL1: multi-purpose tray pickup solenoid
●
PS6: output bin full sensor
●
PS7: fuser delivery paper sensor
●
PS8: fuser inlet paper sensor
●
PS9: pickup sensor
●
IS1: horizontal registration/transparency sensor (light receiver)
●
PS801: top of page sensor
●
PS802: multi-purpose tray paper sensor
●
PS901: cassette paper sensor
●
PS902: paper stack surface sensor
●
PS903: paper feed sensor
●
SW1, SW2, SW3: paper length detection switches
●
SW4, SW5, SW6: paper width detection switches
Figure 5-34 illustrates the pickup/feed system, which can be divided into three units:
●
pickup/feed unit. from the point the paper is picked from the tray until it reaches the fuser
●
fuser/delivery unit. from the fuser to the output bin
●
duplex feed unit. from the output bin to the registration shutter at the bottom of the ETB
.
Figure 5-34
Pickup/feed system
134 Theory of operation
ENWW
Pickup/feed unit
At the bottom of the paper path, the pickup unit picks individual pieces of paper from the trays. Then
the ETB carries the paper to the top of the paper path and into the fuser. The mechanisms of the
pickup/feed unit are as follows:
●
cassette pickup
●
multi-purpose tray pickup
●
paper feed
●
duplex re-feed and horizonal registration
Cassette paper pickup
The printer feeds paper from Tray 2 using the following method. Figure 5-35 illustrates this
procedure.
Figure 5-35
ENWW
1
When the DC controller receives a print command from the formatter, it rotates the pickup motor
(PM2) clockwise, causing the registration roller and the feed roller to rotate.
2
When the scanner motor is ready, the DC controller turns on the cassette pickup clutch (CL1),
allowing the pickup roller, feed roller, and separation roller to rotate. At the same time, the DC
controller rotates PM3 clockwise, causing the pickup arm to lower onto the surface of the paper
stack. PM3 stops rotating after the pickup sensor detects the pickup arm.
3
As the pickup arm lowers, the pickup roller touches the surface of the stack of paper and pulls
paper out of the cassette.
4
When paper reaches the paper feed sensor, the DC controller rotates PM3 counter-clockwise to
lift the pickup arm.
5
If multiple sheets are fed, the separation roller rotates in the opposite direction of the feed roller,
holding back any multiple-fed sheets and allowing a single sheet to pass to the registration roller.
6
The registration shutter aligns the paper, and the paper is fed into the paper path at the correct
speed for the media type.
7
The ETB carries the paper past the print cartridges, where toner is transferred onto the paper,
and into the fuser.
Cassette pickup operation
Chapter 5 Theory of operation 135
Cassette detection and cassette paper size detection
The printer can sense whether the cassette (Tray 2) is installed correctly, and it can sense the size
of the paper in the cassette. Paper size detection switches along the side of the cassette send this
information to the DC controller. The DC controller is able to determine which size is loaded by
reading the state of the various switches according to the Table 5-6.
Table 5-6
Cassette paper size detection/cassette detection
Paper size
Figure 5-36
Paper length detection
switch
Paper width detection
switch
SW1
SW2
SW3
SW4
SW5
SW6
A3
on
off
on
on
off
na
A4 landscape
off
off
on
on
off
na
A4 portrait
on
off
off
off
off
na
Ledger
on
off
on
on
on
na
Letter landscape
off
off
on
on
on
na
Letter portrait
on
on
off
off
off
na
B4
on
off
on
off
on
na
B5 portrait
off
on
on
off
off
na
Legal
on
off
on
off
off
na
Executive
off
on
off
off
off
na
A5 portrait
off
off
on
off
off
na
Custom
on
on
on
na
na
na
No cassette
off
off
off
off
off
off
Paper size detection switches
Although the cassette determines paper size by reading the switches, it is possible that the user
can select a different size than what is loaded, creating an error in paper size detection. The
Custom/Standard paper size switch in the cassette overrides the size detection switches when it is
in the Custom position.
The paper leading edge sensor detects when the leading edge and the trailing edge of a sheet of
paper pass it. By measuring the time between the leading edge and trailing edge passing, the
sensor can determine the actual size of the paper. If this measured size differs from the size
specified by the formatter or the switch combination, the DC controller determines there is a mismatch. The current sheet of paper is ejected from the printer, and the printer stops.
136 Theory of operation
ENWW
Paper lifting
The printer is able to keep the stack of paper at a specified height at all times in order to maintain
uninterrupted paper feeding. The printer adjusts the stack height whenever the printer is turned on,
whenever the cassette is pushed into position, or as needed during a print operation. Figure 5-37
illustrates the components of the cassette paper lifting operation.
Figure 5-37
ENWW
Paper lifting operation
Chapter 5 Theory of operation 137
Multiple-feed prevention
The separation roller prevents multiple sheets of paper from entering the paper path. If the pickup
roller picks only one sheet of paper, a clutch in the separation roller allows the paper to feed by
rotating in the same direction. However, if the pickup roller picks multiple sheets, the separation
roller rotates in the opposite direction from the feed roller, pushing the extra sheets back into the
cassette. Only the top sheet of paper is fed into the printer. Figure 5-38 illustrates this procedure.
Figure 5-38
Multiple-feed prevention
138 Theory of operation
ENWW
Overhead transparency detection
In order to prevent print quality problems, the printer prints on overhead transparencies (OHT) at a
slower speed than on plain paper. The printer has a horizontal registration/transparency sensor in
the pickup unit that detects an OHT and signals the DC controller to slow the motors accordingly.
(This sensor also detects the side-to-side alignment of paper, which is useful for duplex printing.)
The horizontal registration/transparency sensor uses a light transmitter and receiver to detect the
presence of plain paper. When plain paper passes through the sensor, the light is blocked, and the
OHT signal changes from low to high. Consequently, when the signal is not blocked, but paper is
detected by the paper leading edge sensor, the DC controller determines the media to be an OHT
and adjusts the feed speed accordingly. Figure 5-39 illustrates this process.
Note
Avoid using transparencies that have a paper strip along the edge. The paper strip causes the sensor
to operate incorrectly. The sensor deternines this type of transparency to be paper instead. HP Color
LaserJet transparencies do not have a paper strip along the edge. See Table 8-1 for ordering
information.
Figure 5-39
Overhead transparency detection
ENWW
Chapter 5 Theory of operation 139
Horizontal registration adjustment
The printer adjusts the image on each page from side to side so the image is placed correctly on
the page. This adjustment is especially important during duplex printing to align the image on the
front of the page with the image on the back.
To adjust horizontal registration, the printer uses the horizontal registration/transparency sensor.
When a sheet of paper passes through the sensor, the DC controller detects the position of the left
edge of the sheet and passes this measurement to the formatter. The formatter adjusts the starting
position in the horizontal scanning direction accordingly, and then sends a message to the DC
controller to begin printing. Figure 5-40 illustrates this procedure.
Figure 5-40
Horizontal registration adjustment
140 Theory of operation
ENWW
Feed speed control
The type of media in the paper path dictates the speed at which it is fed. The DC controller can
change the feed speed according to type of media. Table 5-7 shows the relationship between media
type and feed speed.
Table 5-7
Feed speed according to media
Feed mode
Plain mode
Media type
●
plain paper
Print mode
Feed speed
full color
normal
monochrome
Transparency mode ●
Heavy mode
●
overhead
transparency
full color
1/4 speed
monochrome
1/2 speed
thick paper
full color
1/2 speed
monochrome
Cardstock mode
●
thick paper
full color
1/2 speed
monochrome
Glossy mode
●
glossy paper
full color
1/3 speed
monochrome
Heavy glossy mode ●
Tough paper mode
●
heavy glossy
paper
full color
HP Tough paper
full color
1/3 speed
monochrome
1/3 speed
monochrome
Envelope mode
●
envelope
full color
normal
monochrome
Light paper mode
●
light paper
full color
normal
monochrome
Label paper mode
●
adhesive labels
full color
1/2 speed
monochrome
Auto mode
●
●
plain paper
OHT
full color
monochrome
automatically
adjusts for media
The DC controller determines a media mismatch, ejects the media, and stops the printer in the
following situations:
●
when OHT is detected and the printer is set to either thick paper or gloss mode
●
when plain paper is detected and the printer is set to OHT mode
However, if the printer is set to plain paper mode and OHT is detected, the DC controller will
automatically switch the printer to OHT mode, and printing continues normally.
ENWW
Chapter 5 Theory of operation 141
Fuser/delivery unit
The fuser/delivery unit consists of the fuser, which melts the toner and presses it onto the paper,
and the delivery unit, which feeds the paper into the output bin. The sequence of events is as
follows:
1
The ETB carries a sheet of paper with transferred toner into the fuser.
2
The fuser motor adjusts its speed to maintain even tension on the paper as it enters the fuser.
3
The fuser melts the individual toner particles. The fuser sleeve and pressure roller mix the
liquefied toner and press it onto the paper to create the desired color.
4
The paper passes from the fuser into the output bin.
5
For duplex jobs, the fuser reverses the paper direction and delivers the paper to the duplex
feed unit.
A sensor in the output bin detects when the bin is full. If this is the case, the DC controller will stop
the printer after the current print is completed.
142 Theory of operation
ENWW
Duplex feed unit
During 2-sided (duplex) printing, the duplex feed unit reverses the paper direction in the fuser and
sends it back through the pickup/feed unit to print on the second side. Figure 5-41 illustrates this
duplex "switch back" procedure. The sequence of events is as follows:
1
The paper, with the front side printed, passes through the fuser.
2
The fuser motor (M5) rotates counterclockwise for a specified length of time after the paper
reaches the fuser delivery sensor. The fuser delivery roller reverses direction and feeds the
paper into the duplex feed unit.
3
The duplex feed roller feeds the paper back into the pickup unit, and the registration shutter
detects and corrects any skew.
4
The horizontal registration/transparency sensor detects the left edge of the page, and aligns the
page properly for duplex printing.
5
The paper then re-enters the feed unit and is printed on the second side.
6
The paper passes through the fuser a second time and comes to rest in the output bin.
Note
During duplex printing, the printer prints the second side of the page first. For instance, if a 4-page
print job is to be printed on two sheets of paper, pages 2 and 4 print first, then pages 1 and 3 print.
For this reason, when duplex printing on pre-printed letterhead, be sure to load the letterhead facedown and with the top of the page to the left in Tray 2, Tray 3, or Tray 4. In Tray 1, load letterhead faceup with the top of the page to the left.
Figure 5-41
Duplex switch back
ENWW
Chapter 5 Theory of operation 143
500-sheet paper feeder
The HP Color LaserJet 5500dtn printer comes standard with an additional 500-sheet paper feeder,
and the 5500hdn comes with two additional 500-sheet paper feeders. These trays are optional for
all other models. These additional trays (Tray 3 and Tray 4) operate the same as Tray 2. Figure 5-42
shows the paper path with one additional 500-sheet paper feeder (Tray 3) installed. If a second
optional paper feeder (Tray 4) is installed, it feeds through Tray 3 first and then into the printer.
Figure 5-42
Additional 500-sheet paper feeder
144 Theory of operation
ENWW
Pickup and feed operations
The sequence of operations for the 500-sheet paper feeder follows. Figure 5-43 illustrates this
sequence.
Figure 5-43
ENWW
1
The DC controller receives a print command from the formatter and sends a pickup command to
the paper feeder driver.
2
The paper feeder driver rotates the pickup motor (M502) in the paper feeder, and the feed roller
starts to rotate.
3
After the printer enters the SCANNER READY state, the DC controller instructs the paper feeder
driver to pick a sheet of paper. The paper feeder PCB activates the paper feeder pickup clutch
(CL501). Then the pickup roller, feed roller, and separation roller make one rotation. The lifter
motor (M501) rotates clockwise, causing the pickup arm to move down.
4
As the pickup arm moves down, the pickup roller touches the surface of the stack of paper. Paper
is picked from the stack and fed into the printer.
5
When paper reaches the feed sensor, the pickup motor rotates counter-clockwise, causing the
pickup arm to lift.
6
The separation roller eliminates any multiple-fed sheets, and a single piece of paper enters the
feed path.
500-sheet paper feeder pickup and feed operation
Chapter 5 Theory of operation 145
146 Theory of operation
ENWW
6
Removal and replacement
Chapter contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removal and replacement strategy . . . . . . . . . . . . . . . . . . . .
Repair notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caution regarding electrostatic discharge (ESD) . . . . . . . . . .
Required tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Types of screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print cartridges and ETB. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Covers and external components . . . . . . . . . . . . . . . . . . . . . . . . .
Rear cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Left cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Right cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-purpose tray (Tray 1) . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (front) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper pickup unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette sensor PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-purpose tray sensor PCB . . . . . . . . . . . . . . . . . . . . . . . .
Paper pickup drive unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lifter drive unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette (Tray 2) paper pickup and feed rollers . . . . . . . . . .
Solenoid and clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette separation roller . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-purpose tray pickup roller . . . . . . . . . . . . . . . . . . . . . . .
Multi-purpose tray separation pad . . . . . . . . . . . . . . . . . . . . .
Color registration detection unit . . . . . . . . . . . . . . . . . . . . . . .
Internal components (left side) . . . . . . . . . . . . . . . . . . . . . . . . . . .
DC controller shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory tag antenna PCBs. . . . . . . . . . . . . . . . . . . . . . . . . . .
Developing disengaging drive unit . . . . . . . . . . . . . . . . . . . . .
Drum drive units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E-label memory controller PCB . . . . . . . . . . . . . . . . . . . . . . .
DC controller PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette paper size detection switches . . . . . . . . . . . . . . . . .
Power supply fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (rear) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Formatter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Low-voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . .
Formatter case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser/scanner units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal components (right side) . . . . . . . . . . . . . . . . . . . . . . . . . .
High-voltage power supply PCB . . . . . . . . . . . . . . . . . . . . . .
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149
149
149
149
150
151
152
153
154
154
155
156
157
158
159
160
161
163
164
164
165
166
167
168
170
171
172
173
174
175
176
176
177
178
179
184
185
186
187
188
188
189
192
194
199
199
Chapter 6 Removal and replacement 147
Toner level detection PCB . . . . . . . . . . . . . . . . . . . . . . . . . . .201
High-voltage contact blocks . . . . . . . . . . . . . . . . . . . . . . . . . .202
Door switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Internal components (top). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Discharging PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Fuser power supply PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . .205
Fuser drive unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Fuser inlet paper sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Fuser delivery sensor and output bin full sensor . . . . . . . . . . .211
Static discharge comb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
Formatter fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214
Cartridge fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215
Optional 500-sheet paper feeder . . . . . . . . . . . . . . . . . . . . . . . . . .216
Paper feeder left cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
Paper feeder right cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
Paper feeder pickup and feed rollers . . . . . . . . . . . . . . . . . . . .218
Paper feeder separation roller . . . . . . . . . . . . . . . . . . . . . . . . .218
Paper feeder pickup unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
Paper feeder lifter drive unit . . . . . . . . . . . . . . . . . . . . . . . . . .221
Paper feeder length and width detection switches . . . . . . . . .222
Paper feeder pickup clutch . . . . . . . . . . . . . . . . . . . . . . . . . . .223
Paper feeder PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
148 Removal and replacement
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Introduction
Removal and replacement strategy
This chapter explains how to remove and replace major printer components. (HP does not support
repairing individual subassemblies or troubleshooting to the component level.)
Replacement is generally the reverse of removal. Occasionally, directions for difficult or critical
replacement procedures are included.
Designations for the left and right sides of the printer are as if you are facing the front of the printer.
WARNING!
The information in this section is intended for authorized service personnel only.
Repair notices
WARNING!
Turn the printer off, then unplug the power cord before servicing the printer. Failure to completely
disconnect the printer could result in severe injury.
Never operate or service the printer with the protective cover removed from the laser/scanner assembly.
The reflected beam, although invisible, can damage your eyes.
Never operate the printer with any parts removed.
The sheet-metal parts can have sharp edges. Be careful not to cut yourself when handling sheet-metal
parts.
Caution regarding electrostatic discharge (ESD)
The printer contains parts that are sensitive to electrostatic discharge (ESD). Watch for the ESD
reminder shown at the left when removing printer parts. Protect the parts that are sensitive to ESD
with protective ESD pouches.
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Chapter 6 Removal and replacement 149
Required tools
Before servicing the printer, gather the following tools:
●
Phillips #2 magnetized screwdriver (152-mm [6-inch] shaft)
●
Small flat-blade screwdriver
●
Small needle-nose pliers
●
ESD strap
●
Penlight (optional)
All components in the HP Color LaserJet 5500 series printer use Phillips-head screws that require
a #2 Phillips screwdriver. Ensure that you have a Phillips screwdriver and not a Posidriv
screwdriver. Figure 6-1 (below) shows the difference between a Phillips and a Posidriv screwdriver.
Note that the Phillips tip has more beveled surfaces.
Figure 6-1
Phillips and Posidriv screwdriver comparison
150 Removal and replacement
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Types of screws
Table 6-1 describes the screws used in the printer and provides guidelines to help determine where
to use each type of screw. The screws can vary in length depending on the thickness of the material
being fastened.
Always note where each type of screw is located and replace each one into its original location.
Table 6-1
Types of screws
Illustration
Description
Uses
Screw, truss head
To hold sheet metal to
sheet metal.
M3x8
part number XA9-1330-000CN
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Screw, self tapping
To hold plastic to plastic.
Screw, truss head
To hold sheet metal to
sheet metal.
M3x6
part number XA9-1329-000CN
example: formatter cage
Screw, machine with washer
To hold plastic to metal.
M3x10
part number XA9-1162-000CN
example: printer covers
Retaining ring (e-type)
To hold a bolt through a
slot or a gear in place.
Chapter 6 Removal and replacement 151
Supplies
The customer replaces print cartridges, the fuser, and the ETB unit as they are depleted. Chapter 4
explains when to replace supplies and provides instructions on replacing them.
Note
The printer tracks the amount of use on the customer-replaceable supplies by keeping a page count.
Swapping supplies between printers might cause a misrepresentation of supply life values and is not
recommended.
Note
If you replace either the fuser or the ETB when servicing the printer, and these supplies have not yet
reached the end of their estimated life, you must reset the page count for these supplies through the
Configure device menu on the control panel. See page 86 and page 88 for instructions on resetting
the ETB and fuser counts.
Table 6-2
Supply item
Printer message
Page counts
Approximate
time period1
To install
Black (K)
print cartridge
REPLACE BLACK
CARTRIDGE
13,000 pages2
3.25 months
See page 81.
Cyan (C)
print cartridge
REPLACE CYAN
CARTRIDGE
12,000 pages2
3.0 months
See page 81.
Magenta (M)
print cartridge
REPLACE MAGENTA
CARTRIDGE
12,000 pages2
3.0 months
See page 81.
Yellow (Y)
print cartridge
REPLACE YELLOW
CARTRIDGE
12,000 pages2
3.0 months
See page 81.
Image transfer kit
(ETB)
REPLACE TRANSFER
KIT
120,000 pages3 40 months
See page 84.
Image fuser kit
REPLACE FUSER KIT
150,000 pages
See page 87.
1.
2.
3.
CAUTION
Approximate replacement intervals for supply items
50 months
Approximate lives are based on 3,000 pages per month.
The approximate average A4/Letter-size page count is based on 5% coverage of individual colors. Page counts
are only estimations; usage conditions and print patterns cause results to vary.
Page counts are only estimations; usage conditions and print patterns cause results to vary. See page 79.
Hewlett-Packard recommends the use of HP products in this printer. Use of non-HP products can
cause problems that require service not covered by the Hewlett-Packard warranty or service
agreements.
152 Removal and replacement
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Print cartridges and ETB
It is recommended that you remove the print cartridges and ETB when servicing internal printer
components. Place the print cartridges and ETB in a safe place while they are out of the printer.
Use a screwdriver to rotate the ETB supports (callout 1) and the ETB pressure gears (callout 2) up
and into the printer. This allows the front cover to close completely, so you can remove other
components.
1
2
2
Figure 6-2
ETB supports and pressure gears
CAUTION
Grasp the print cartridges by the blue handles to avoid accidentally touching the photosensitive drum
inside each cartridge.
CAUTION
Do not place any items on the ETB. If the belt is punctured or otherwise damaged, print quality problems
will result.
For instructions on removing the print cartridges, see page 81.
For instructions on removing the ETB, see page 84.
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Chapter 6 Removal and replacement 153
Covers and external components
Rear cover
To remove the rear cover
1
Remove the two screws shown in callout 1.
2
Pull out slightly on the bottom of the rear cover, and slide it toward the left side of the printer to
remove it.
1
Figure 6-3
Removing and replacing the rear cover
154 Removal and replacement
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Top cover
To remove the top cover
1
WARNING!
Lift the top cover and remove the fuser. See “Replacing the fuser” on page 87 for instructions on
removing the fuser.
The fuser might be hot. Wait 10 minutes for it to cool down before removing it.
2
Using fingers or needle-nose pliers, pinch and release the white plastic clips (shown in callout 1)
on the damper arm on the left side of the cover. It is easier to pinch these clips if you tip the top
cover forward.
3
Remove the screw shown in callout 2 and remove the retaining block.
4
Pull the cover to the right to release the hinge pin on the left side.
1
Figure 6-4
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2
Removing and replacing the top cover
Chapter 6 Removal and replacement 155
Rear top cover
To remove the rear top cover
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the two screws shown in callout 1.
4
Insert a flat-blade screwdriver between the top and side covers on the left side of the printer.
Lift slightly to disengage the tab (shown in callout 2) on the left side of the printer.
5
Pull the cover up and back to remove it.
1
2
Figure 6-5
Removing and replacing the rear top cover
156 Removal and replacement
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Left cover
To remove the left cover
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Open the front cover.
5
Remove the two screws at the bottom of the left cover shown in callout 1.
6
Disengage the two tabs shown in callout 2.
7
Tilt the top of the left cover away from the printer, and remove it.
Reinstallation tip
When reinstalling the left cover, be sure to insert the two hooks that are along the bottom edge of the
cover into the holes in the printer frame.
1
Figure 6-6
Removing and replacing the left cover (1 of 2)
2
Figure 6-7
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Removing and replacing the left cover (2 of 2)
Chapter 6 Removal and replacement 157
Right cover
To remove the right cover
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Open the front cover.
5
Remove the two screws shown in callout 1.
6
Disengage the four tabs shown in callout 2.
7
Tilt the top of the right cover away from the printer and remove it.
Reinstallation tip
When reinstalling the right cover, be sure to insert the two hooks that are along the bottom edge of
the cover into the holes in the printer frame.
2
1
Figure 6-8
Removing and replacing the right cover
158 Removal and replacement
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Multi-purpose tray (Tray 1)
To remove the multi-purpose tray
1
Note
Remove Tray 2 from the printer and set it aside.
If the tray is difficult to remove because the front cover will not close completely, make sure the ETB
supports are rotated up into the printer. See Figure 6-2 on page 153.
2
Open the multi-purpose tray (Tray 1).
3
Unhook the two link arms shown in callout 1.
4
Flex the cover inward near the two link arms, and remove the cover.
1
Figure 6-9
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Removing and replacing the multi-purpose tray
Chapter 6 Removal and replacement 159
Front cover
To remove the front cover
CAUTION
1
Remove the multi-purpose tray. See page 160.
2
Unhook the two spring rods shown in callout 1.
The rods are under spring tension. Use caution when removing them. Tilt the tray up to lessen the
spring tension, making the rods easier to remove.
3
Remove the four screws shown in callout 2, and remove the rod supporting plates.
4
Remove the front cover.
1
1
2
Figure 6-10
Removing and replacing the front cover
160 Removal and replacement
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Control panel
To remove the control panel
1
Remove the top cover. See page 155.
2
Remove the rear top cover. See page 156.
3
Remove the right cover. See page page 158.
4
Remove the two screws shown in callout 1.
5
Lift the right side of the control panel to access the connector underneath the left side.
6
Disconnect the connector shown in callout 2, and unwind the wires from the stay.
7
Remove the control panel.
1
Figure 6-11
Removing and replacing the control panel (1 of 2)
2
Figure 6-12
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Removing and replacing the control panel (2 of 2)
Chapter 6 Removal and replacement 161
To install a new control panel overlay
Figure 6-13
1
Position the new overlay over the top of the control panel. Insert the left tab of the overlay into
the slot on the printer face.
2
Line up the tab on the right side with the slot.
3
Set the overlay in place by pushing down on the overlay near the right side.
Installing a new control panel overlay
162 Removal and replacement
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Cassette cover
To remove the cassette cover
Figure 6-14
ENWW
1
Flex the ends of the cover outward to release the hinge pins.
2
Remove the cassette cover.
Removing and replacing the cassette cover
Chapter 6 Removal and replacement 163
Internal components (front)
Paper pickup unit
1
Unhook the two tabs shown in callout 1, and remove the pickup unit cover.
2
Disconnect the connector shown in callout 2.
3
Remove the two screws shown in callout 3, and remove the paper pickup unit.
1
Figure 6-15
Removing and replacing the paper pickup unit (1 of 2)
2
3
Figure 6-16
Removing and replacing the paper pickup unit (2 of 2)
164 Removal and replacement
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Cassette sensor PCB
To remove the cassette sensor PCB
1
Remove the paper pickup unit. See page 164.
2
Remove the two screws shown in callout 1.
3
Disconnect the connector shown in callout 2, and remove the cassette sensor PCB.
2
1
Figure 6-17
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Removing and replacing the paper pickup sensor PCB
Chapter 6 Removal and replacement 165
Multi-purpose tray sensor PCB
To remove and replace the multi-purpose tray sensor PCB
1
Remove the paper pickup unit. See page 164.
2
Remove the two screws shown in callout 1.
3
Disconnect the connector shown in callout 2, and remove the multi-purpose tray sensor PCB.
1
2
Figure 6-18
Removing and replacing the multi-purpose tray sensor PCB
166 Removal and replacement
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Paper pickup drive unit
To remove the paper pickup drive unit
1
Remove the paper pickup unit. See page 164.
2
Remove the e-ring shown in callout 1.
3
Remove the gear shown in callout 2 and the bushing behind the gear.
4
Disconnect the three connectors shown in callout 3.
5
Remove the four screws shown in callout 4.
6
Remove the paper pickup drive unit.
3
2
1
Figure 6-19
Removing and replacing the paper pickup drive unit (1 of 2)
4
Figure 6-20
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Removing and replacing the paper pickup drive unit (2 of 2)
Chapter 6 Removal and replacement 167
Lifter drive unit
To remove the lifter drive unit
1
Remove the paper pickup unit. See page 164.
2
Remove the spring shown in callout 1.
3
Disconnect the connector shown in callout 2.
1
Figure 6-21
2
Removing and replacing the lifter drive unit (1 of 3)
168 Removal and replacement
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4
From the bottom of the paper pickup unit, remove the e-ring and the bushing shown in callout 3.
5
Remove the other bushing at the end of the shaft, shown in callout 4.
4
3
Figure 6-22
Removing and replacing the lifter drive unit (2 of 3)
6
Remove the three screws shown in callout 5, and remove the lifter drive unit.
5
Figure 6-23
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Removing and replacing the lifter drive unit (3 of 3)
Chapter 6 Removal and replacement 169
Cassette (Tray 2) paper pickup and feed rollers
To remove the paper pickup and feed rollers
1
Remove the cassette.
2
Locate the two rollers on the bottom of the paper pickup unit (above the cassette). The pickup
roller is the smaller roller, and the feed roller is the larger roller.
3
Pinch the tab on the end of the cassette pickup roller (callout 1), and pull the roller out.
4
Pinch the tab on the end of the cassette feed roller (callout 2), and pull the roller out.
2
1
Figure 6-24
Removing the cassette pickup and feed rollers
Note
Always replace the cassette pickup roller and the cassette feed rollers at the same time. Also replace
the separation roller (located in the paper cassette) when replacing these rollers.
170 Removal and replacement
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Solenoid and clutch
To remove the multi-purpose tray solenoid or cassette clutch
1
Remove the paper pickup unit. See page 164.
2
To remove the multi-purpose tray solenoid, remove the screw shown in callout 1 and disconnect
the connector shown in callout 2.
3
To remove the cassette clutch, disconnect the connector shown in callout 3, and remove the
spring shown in callout 4.
4
Remove the three screws shown in callout 5, and remove the side plate.
5
Remove the e-ring shown in callout 6, and remove the clutch.
3
6
2
5
1
4
Figure 6-25
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Removing and replacing the solenoid and clutch
Chapter 6 Removal and replacement 171
Cassette separation roller
To remove the cassette separation roller
1
Remove the cassette.
2
Pinch the tab on the end of the cassette separation roller (callout 1), and pull the roller out.
1
Figure 6-26
Removing and replacing the cassette separation roller
172 Removal and replacement
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Multi-purpose tray pickup roller
To remove the multi-purpose tray pickup roller
1
Remove the Tray 2 cassette.
2
Unhook the two tabs shown in callout 1, and open the cover.
1
Figure 6-27
Removing and replacing the multi-purpose tray pickup roller (1 of 2)
3
Rotate the roller so the blue snap is on top. Release the blue snap by prying it with a flat-blade
screwdriver (callout 2).
4
Lift the roller off of the shaft.
2
Figure 6-28
Removing and replacing the multi-purpose tray pickup roller (2 of 2)
Note
Always replace the separation pad when you replace the multi-purpose tray pickup roller.
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Chapter 6 Removal and replacement 173
Multi-purpose tray separation pad
To remove the multi-purpose tray separation pad
1
Remove the multi-purpose tray pickup roller. See page 173.
2
To provide easier access to the separation pad, remove the e-clip from either of the black
rollers and slide the rollers out of the way (callout 1).
3
Press down on the separation pad holder and unhook the two tabs on the separation pad
(callout 2).
4
Rotate the separation pad forward and remove it.
2
1
Figure 6-29
Removing and replacing the multi-purpose tray separation pad
174 Removal and replacement
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Color registration detection unit
To remove the color registration detection unit
Note
CAUTION
1
Open the top cover and the front cover.
2
Remove the ETB.
To protect the ETB from damage, always remove the ETB when removing the color registration
detection unit.
3
Remove the control panel. See page 161.
4
Disconnect the connector shown in callout 1.
5
Lift up slightly on the color registration detection unit, and remove it.
Do not touch the lens for the color registration detection unit.
1
2
Figure 6-30
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Removing and replacing the color registration detection unit
Chapter 6 Removal and replacement 175
Internal components (left side)
DC controller shield
To remove the DC controller shield
1
Remove the print cartridges and the ETB.
2
Remove the rear cover. See page 154.
3
Remove the top cover. See page 155.
4
Remove the rear top cover. See page 156.
5
Remove the left cover. See page 157.
6
Remove the 9 screws shown in callout 1.
7
Disconnect the connector that is inside the shield, on the left side.
8
Remove the DC controller shield.
1
Figure 6-31
Removing and replacing the DC controller shield
176 Removal and replacement
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Memory tag antenna PCBs
To remove and replace the memory tag antenna PCBs
1
Remove the DC controller shield. See page 176.
2
On the memory controller PCB, disconnect the connector for the memory antenna PCB that you
wish to remove (callout 1).
1
Figure 6-32
Removing and replacing the memory tag antenna PCBs (1 of 2)
3
From the front of the printer, unhook the tab that holds the PCB in place (callout 2).
4
Push the PCB to the left and remove it.
2
Figure 6-33
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Removing and replacing the memory tag antenna PCBs (2 of 2)
Chapter 6 Removal and replacement 177
Developing disengaging drive unit
To remove the developing disengaging drive unit
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Remove the left cover. See page 157.
5
Remove the DC controller shield. See page 176.
6
Remove the three screws shown in callout 1.
7
Disconnect the two connectors shown in callout 2.
8
Remove the developing disengaging drive unit.
1
2
Figure 6-34
Removing and replacing the developing disengaging drive unit
178 Removal and replacement
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Drum drive units
CAUTION
Do not remove the e-clip on the end of the drum drive units. Parts are under tension. Replace the
complete drum drive assembly rather than taking it apart.
To remove the drum drive gears
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Remove the left cover. See page 157.
5
Remove the DC controller shield. See page 176.
6
Remove the four screws shown in callout 1, and remove the drum drive grounding plate.
1
Figure 6-35
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Removing and replacing the drum drive gears (1 of 2)
Chapter 6 Removal and replacement 179
7
Note
Note
Remove the four drum drive gears, shown in callout 2.
The drive gears for the cyan and magenta drum drive units have longer shafts than for the yellow
and black drum drive units.
8
Remove the two screws and the two disengaging rod retainers shown in callout 3.
9
Move the disengaging rod up until it disengages from the gear, and pull the arm out (callout 4).
See the reinstallation tip on page 183 for helpful information on reinstalling the developing
disengaging rod.
3
2
4
Figure 6-36
Removing and replacing the drum drive gears (2 of 2)
Note
Calibrate the printer after removing and replacing any of the drum drive gears. See “Calibrate Now”
on page 317.
180 Removal and replacement
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To remove the drum drive assemblies
1
Remove the drum drive gears. See page 179.
2
From the front of the printer, release the tabs on the link arm cover, shown in callout 1.
1
Figure 6-37
Removing and replacing the drum drive assemblies (1 of 4)
3
Remove the link arm shown in callout 2.
2
Figure 6-38
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Removing and replacing the drum drive assemblies (2 of 4)
Chapter 6 Removal and replacement 181
4
Remove the drum drive release plate shown in callout 3.
5
On the drum drive unit that you wish to remove, disconnect the appropriate connector shown in
callout 4.
3
4
Figure 6-39
Removing and replacing the drum drive assemblies (3 of 4)
6
Remove the four screws shown in callout 5.
7
Remove the drum drive assembly.
5
Figure 6-40
Removing and replacing the drum drive assemblies (4 of 4)
Note
Calibrate the printer after removing and replacing any of the drum drive assemblies. See “Calibrate
Now” on page 317.
182 Removal and replacement
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Reinstallation tip
When reinstalling the developing disengaging rod, be sure to rotate the white gear (located between
the black and magenta drum drive units) fully clockwise until it comes to a complete stop, as
indicated in callout 6 below.
Note
Failure to position the gear properly will result in improper printer operation and possible print quality
defects.
Also make sure the developing disengaging rod passes through the slots in the drive clutches (in the
up position, callout 7) in each of the four drum drive units, engaging each clutch. The clutch on the
yellow drum drive unit is particularly difficult to see and engage properly.
6
Figure 6-41
Reinstalling the developing disengaging rod (1 of 2)
7
Figure 6-42
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Reinstalling the developing disengaging rod (2 of 2)
Chapter 6 Removal and replacement 183
E-label memory controller PCB
To remove the e-label memory controller PCB
1
Remove the DC controller shield. See page 176.
2
Remove the three screws shown in callout 1.
3
Disconnect the eight connectors shown in callout 2.
4
Remove the e-label memory controller PCB.
2
Figure 6-43
1
Removing and replacing the e-label memory controller PCB
184 Removal and replacement
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DC controller PCB
To remove the DC controller PCB
CAUTION
1
Remove the DC controller shield. See page 176.
2
Remove the five screws shown in callout 1.
3
Disconnect all the connectors on the DC controller PCB, including the formatter ribbon cable
shown in callout 2.
When removing the formatter ribbon cable, be careful not to tear it or to damage the connector. Use
a flat-blade screwdriver to release the brown tab over the connection. Do not pull on the ribbon cable
without releasing this tab.
4
Remove the DC controller PCB.
2
1
Figure 6-44
Removing and replacing the DC controller PCB
Note
Calibrate the printer after removing or replacing the DC controller. See “Calibrate Now” on page 317.
ENWW
Chapter 6 Removal and replacement 185
Cassette paper size detection switches
This printer has two sets of switches to detect paper size in the cassette. These switches are
located on the left side of the printer, below the power supply fan. The paper length detection switch
set is further back than the paper width detection switch set.
To remove the cassette paper length and width detection switches
1
Remove the cassette.
2
Remove the left cover. See page 157.
3
Disconnect the connector shown in callout 1.
4
Squeeze the two tabs shown in callout 2, and remove the cassette paper length detection
switch by pushing it into the cassette cavity.
5
Remove the switch cover shown in callout 3, and disconnect the connector indicated in
callout 4 (it is behind the cover).
6
Remove the paper width detection switch by squeezing the two tabs, in the same manner as for
the paper length detection switch.
4
1
2
Figure 6-45
3
Removing and replacing the cassette paper size detection switch
186 Removal and replacement
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Power supply fan
To remove the power supply fan
1
Remove the DC controller shield. See page 176.
2
Disconnect the connector shown in callout 1.
3
Unhook the three tabs shown in callout 2, and remove the power supply fan.
Reinstallation tip
When reinstalling the power supply fan, be sure that the arrow marked on the fan holder and the
arrow marked on the fan are pointing in the same direction.
1
Figure 6-46
Removing and replacing the power supply fan (1 of 2)
2
Figure 6-47
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Removing and replacing the power supply fan (2 of 2)
Chapter 6 Removal and replacement 187
Internal components (rear)
Formatter
To remove the formatter
1
Remove the eight screws shown in callout 1.
2
Grasp the black disk drive lock shown in callout 2, and pull the formatter out of the printer.
2
1
Figure 6-48
Removing and replacing the formatter
Note
Calibrate the printer after replacing the formatter. See “Calibrate Now” on page 317 for instructions.
188 Removal and replacement
ENWW
Low-voltage power supply
To remove the low-voltage power supply
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Remove the left cover. See page 157.
5
Remove the DC controller shield. See page 176.
6
Remove the right cover. See page 158.
7
Disconnect the two connectors shown in callout 1.
1
Figure 6-49
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Removing and replacing the low-voltage power supply, left side of printer (1 of 4)
Chapter 6 Removal and replacement 189
8
At the rear of the printer, remove the four screws shown in callout 2.
9
Remove the cables from the cable clips, and remove the power supply cover.
2
Figure 6-50
Removing and replacing the low-voltage power supply, rear of printer (2 of 4)
10 On the right side of the printer, unhook the switch rod from the low-voltage power supply,
shown in callout 3.
11 Remove the two screws shown in callout 4.
12 Disconnect the connector shown in callout 5.
4
3
Figure 6-51
5
Removing and replacing the low-voltage power supply, right side of printer (3 of 4)
190 Removal and replacement
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13 At the left rear corner of the printer, remove the screw shown in callout 6.
14 Disconnect the connector shown in callout 7.
15 Slide the low-voltage power supply unit (callout 8) out of the printer.
6
8
Figure 6-52
ENWW
7
Removing and replacing the low-voltage power supply (4 of 4)
Chapter 6 Removal and replacement 191
Formatter case
To remove the formatter case
CAUTION
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Remove the left cover. See page 157.
5
Remove the DC controller shield. See page 176.
6
Remove the right cover. See page 158.
7
Disconnect the formatter ribbon cable shown in callout 1.
When removing the formatter ribbon cable, be careful not to tear it. Use a flat-blade screwdriver to
release the brown tab over the connection. Do not pull on the ribbon cable without releasing this tab.
8
If you have not already removed the low-voltage power supply unit, disconnect the connector
shown in callout 2.
1
2
Figure 6-53
Removing and replacing the formatter case (1 of 2)
192 Removal and replacement
ENWW
9
At the rear of the printer, remove the nine screws shown in callout 3.
10 Remove the formatter case
3
Figure 6-54
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Removing and replacing the formatter case (2 of 2)
Chapter 6 Removal and replacement 193
Laser/scanner units
To remove the laser/scanner cover plate
CAUTION
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Remove the left cover. See page 157.
5
Remove the DC controller shield. See page 176.
6
Remove the right cover. See page 158.
7
Remove the formatter case. See page 192.
8
At the rear of the printer, place the cardboard spacer (included with the laser/scanner unit)
underneath the V mark on the bottom of the printer frame, as shown in callout 1.
Always place the spacer under the printer frame. This spacer is important to support the printer and
keep it from flexing when the plate that covers the laser/scanners is removed. If the printer frame
flexes, the laser beams may become skewed, resulting in print quality problems.
9
Remove the seven screws shown in callout 2.
2
1
Figure 6-55
Removing and replacing the laser/scanner units (1 of 8)
194 Removal and replacement
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10 Using needle-nose pliers, unhook the right end of the wire clip, then release the left side of the
clip from the bracket. Repeat this procedure for each of the four clips.
11 Remove the plate that covers the laser/scanner units.
Figure 6-56
Removing and replacing the laser/scanner units (2 of 8)
Reinstallation tip
When reinserting the four wire clips, insert the left end of the clip first, thread the clip under the center
notch, and then insert the right end of the clip.
12 Disconnect the four laser/scanner connectors from the DC controller (callout 3).
13 Unwind the cables from the stays, and thread the connectors through the slot so they are free of
the printer frame.
3
Figure 6-57
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Removing and replacing the laser/scanner units (3 of 8)
Chapter 6 Removal and replacement 195
14 On the left side of the printer, remove the screw above the DC controller, shown in callout 4.
4
Figure 6-58
Removing and replacing the laser/scanner units (4 of 8)
15 Grasp the top of the laser/scanner retaining bar where indicated in callout 5, and push it
towards the laser/scanners to release it.
16 Rotate the bar down.
CAUTION
The scanner retaining bars are under spring tension. Remove them carefully.
5
Figure 6-59
Removing and replacing the laser/scanner units (5 of 8)
196 Removal and replacement
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17 On the right side of the printer, remove the screw shown in callout 6.
6
Figure 6-60
Removing and replacing the laser/scanner units (6 of 8)
18 Grasp the top of the laser/scanner retaining bar where indicated in callout 7, and push it towards
the laser/scanners to release it.
19 Rotate the bar down.
7
Figure 6-61
Removing and replacing the laser/scanner units (7 of 8)
Reinstallation tip
Reinstall the laser/scanner retaining bars in the same order you removed them: the left side and then
the right side. Feed the connector cables through the frame and reconnect the connectors to the DC
controller.
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Chapter 6 Removal and replacement 197
20 Unhook each laser/scanner unit from the white strap shown in callout 8. Then pull the laser/
scanner units out of the printer.
CAUTION
When reinstalling the laser/scanner units, always reconnect the laser/scanner units to the strap.
Failure to do so could cause the laser/scanners to become distorted, and the laser beam could
become skewed, resulting in image defects. Also check that the scanners are aligned and seated
properly.
CAUTION
The laser/scanner unit is not adjustable in the field. Do not disassemble it.
8
Figure 6-62
Removing and replacing the laser/scanner units (8 of 8)
198 Removal and replacement
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Internal components (right side)
High-voltage power supply PCB
To remove the high-voltage power supply PCB
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Remove the right cover. See page 158.
5
Remove the four screws and the mount retainer shown in callout 1.
6
Pinch the four clips shown in callout 2, and free the board.
7
Disconnect the connector shown in callout 3.
8
Remove the high-voltage power supply PCB.
2
3
1
Figure 6-63
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Removing and replacing the high-voltage power supply PCB
Chapter 6 Removal and replacement 199
Reinstallation tip
When reinstalling the high-voltage power supply PCB, be sure to align the white markings on the
left side of the PCB with the hooks on the printer, then snap in the PCB. You can verify that the PCB
is aligned correctly by observing the 12 holes shown in callout 4. When the PCB is aligned
correctly, you will be able to see part of the contact springs, as shown in callout 5.
5
4
Figure 6-64
Aligning the high-voltage power supply PCB
200 Removal and replacement
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Toner level detection PCB
To remove the toner level detection PCB
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Remove the right cover. See page 158.
5
Remove the high-voltage power supply PCB. See page 199.
6
Remove the four screws shown in callout 1.
7
Disconnect the connector shown in callout 2.
8
Remove the toner level detection PCB (callout 3).
3
1
2
Figure 6-65
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Removing and replacing the toner level detection PCB
Chapter 6 Removal and replacement 201
High-voltage contact blocks
To remove the high-voltage contact blocks
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Remove the right cover. See page 158.
5
Remove the high-voltage power supply PCB. See page 199.
6
Remove the toner level detection PCB. See page 201.
7
Remove the screw shown in callout 1.
8
Unthread the wires from their guides, shown in callout 2.
9
Remove the high-voltage contact block, shown in callout 3.
10 Repeat for each of the four high-voltage contact blocks.
2
1
3
Figure 6-66
Removing and replacing the high-voltage contact blocks (cyan indicated)
202 Removal and replacement
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Door switch
To remove the door switch
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Remove the right cover. See page 158.
5
Remove the screw shown in callout 1.
6
Disconnect the connector shown in callout 2.
7
Remove the door switch.
1
2
Figure 6-67
ENWW
Removing and replacing the door switch
Chapter 6 Removal and replacement 203
Internal components (top)
Discharging PCB
To remove the discharging PCB
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Disconnect the connector shown in callout 1.
5
Remove the screw shown in callout 2.
6
Unhook the three tabs shown in callout 3, and unthread the cables from their guides.
7
Remove the discharging PCB.
3
1
2
Figure 6-68
Removing and replacing the discharging PCB
204 Removal and replacement
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Fuser power supply PCB
To remove and replace the fuser power supply PCB
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Disconnect the connector shown in callout 1, and unthread the cable from the stay.
5
Unthread the cable shown in callout 2 from the fuser power supply cover.
6
Remove the screw shown in callout 3, and then remove the fuser power supply cover.
3
1
2
Figure 6-69
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Removing and replacing the fuser power supply PCB (1 of 2)
Chapter 6 Removal and replacement 205
7
Remove the two screws shown in callout 4.
8
Using needle-nose pliers, remove the four clips shown in callout 5.
9
Disconnect the four connectors shown in callout 6, and remove the fuser power supply PCB.
5
5
4
4
6
Figure 6-70
Removing and replacing the fuser power supply PCB (2 of 2)
206 Removal and replacement
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Fuser drive unit
To remove the fuser drive unit
1
Remove the fuser. See page 87.
2
Remove the rear cover. See page 154.
3
Remove the top cover. See page 155.
4
Remove the rear top cover. See page 156.
5
Remove the left cover. See page 157.
6
Remove the DC controller shield. See page 176.
7
Remove the two screws shown in callout 1.
8
Remove the damper plate shown in callout 2, and remove the damper shown in callout 3.
3
2
1
Figure 6-71
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Removing and replacing the fuser drive unit (1 of 4)
Chapter 6 Removal and replacement 207
9
Disconnect the four connectors (J1110, J1119, J1128, J1101) shown in callout 4.
10 Disconnect the intermediate connector shown in callout 5.
11 Remove the cable from the cable guide shown in callout 6.
6
5
4
Figure 6-72
Removing and replacing the fuser drive unit (2 of 3)
208 Removal and replacement
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12 Disconnect the two connectors on the color registration detection unit and the control panel
(callout 7).
13 Remove the three screws shown in callout 8, and remove the fuser drive unit (callout 9).
7
9
8
Figure 6-73
Removing and replacing the fuser drive unit (3 of 4)
8
Figure 6-74
ENWW
Removing and replacing the fuser drive unit (4 of 4)
Chapter 6 Removal and replacement 209
Fuser inlet paper sensor
To remove the fuser inlet paper sensor
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Remove the fuser. See page 87.
5
Disconnect the connector shown in callout 1.
6
Unhook the two tabs that are closest to the connector, shown in callout 2.
7
Remove the fuser paper sensor.
2
1
Figure 6-75
Removing and replacing the fuser paper sensor
210 Removal and replacement
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Fuser delivery sensor and output bin full sensor
To remove the fuser delivery sensor and output bin full sensor
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Remove the fuser. See page 87.
5
Remove the screw shown in callout 1, and unhook the tab on the side of the sensor cover
(callout 2).
6
Remove the sensor cover shown in callout 3.
3
1
Figure 6-76
ENWW
2
Removing and replacing the fuser delivery sensor and output bin full sensor (1 of 2)
Chapter 6 Removal and replacement 211
7
For the fuser delivery sensor, disconnect the connector shown in callout 4, unhook the two tabs
that are closest to the connector, and remove the fuser delivery sensor, shown in callout 5.
8
For the output bin full sensor, disconnect the connector shown in callout 6, unhook the two tabs
that are closest to the connector, and remove the output bin full sensor, shown in callout 7.
6
7
4
5
212 Removal and replacement
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Static discharge comb
To remove the static discharge comb
1
Remove the fuser. See page 87.
2
Remove the two screws shown in callout 1.
3
Remove the static discharge comb.
1
Figure 6-77
ENWW
Removing and replacing the static discharge comb
Chapter 6 Removal and replacement 213
Formatter fan
To remove the formatter fan
Note
The formatter fan is the horizontal, rear-most fan.
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Disconnect the connector shown in callout 1.
5
Unhook the two tabs shown in callout 2.
6
Remove the fan holder and the fan from the printer.
7
Remove the fan from the fan holder.
Reinstallation tip
When reinstalling the formatter fan, be sure that the arrow marked on the fan holder and the arrow
marked on the fan are pointing in the same direction.
2
Figure 6-78
1
Removing and replacing the formatter fan
214 Removal and replacement
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Cartridge fan
To remove the cartridge fan
Note
The cartridge fan is the vertical, front-most fan.
1
Remove the rear cover. See page 154.
2
Remove the top cover. See page 155.
3
Remove the rear top cover. See page 156.
4
Disconnect the connector shown in callout 1.
5
Unhook the three tabs shown in callout 2.
6
Remove the fan holder and fan from the printer.
7
Remove the fan from the fan holder.
Reinstallation tip
When reinstalling the cartridge fan, be sure that the arrow marked on the fan holder and the arrow
marked on the fan are pointing in the same direction.
2
1
Figure 6-79
ENWW
Removing and replacing the cartridge fan
Chapter 6 Removal and replacement 215
Optional 500-sheet paper feeder
The optional 500-sheet paper feeder is designed so that you can access its components without
removing the printer. The major components are located along the sides of the paper feeder.
Paper feeder left cover
To remove the 500-sheet paper feeder left cover
1
Remove the cassette.
2
Remove the screw shown in callout 1, and remove the front left cover shown in callout 2.
1
2
Figure 6-80
Removing and replacing the 500-sheet paper feeder left cover (1 of 2)
3
Remove the two screws shown in callout 3, and slide the left cover toward the back to remove
it. (One screw is on the front of the paper feeder, underneath the cover you removed in step 2.)
3
Figure 6-81
Removing and replacing the 500-sheet paper feeder left cover (2 of 2)
216 Removal and replacement
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Paper feeder right cover
To remove the 500-sheet paper feeder right cover
1
Remove the cassette.
2
Remove the screw shown in callout 1, and remove the right front cover shown in callout 2.
1
Figure 6-82
2
Removing and replacing the 500-sheet paper feeder right cover (1 of 2)
3
Remove the two screws shown in callout 3, and slide the left cover toward the back to remove it.
(One screw is on the front of the paper feeder, underneath the cover you removed in step 2.)
3
Figure 6-83
ENWW
Removing and replacing the 500-sheet paper feeder right cover (2 of 2)
Chapter 6 Removal and replacement 217
Paper feeder pickup and feed rollers
The procedure for removing the 500-sheet paper feeder pickup and feed rollers is essentially the
same as for the cassette (Tray 2) pickup rollers. See page 170 for instructions.
Paper feeder separation roller
The procedure for removing the 500-sheet feeder separation roller is essentially the same as for
the cassette (Tray 2) separation roller. See. page 172 for instructions.
218 Removal and replacement
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Paper feeder pickup unit
To remove the paper feeder pickup unit
1
Remove the paper feeder left cover and right cover. See page 216 and page 217.
2
On the left side of the paper feeder, disconnect the two connectors shown in callout 1, and
remove the cables from the cable clip.
1
Figure 6-84
Removing and replacing the paper feeder pickup unit (1 of 3)
3
On the right side of the paper feeder, disconnect the two connectors shown in callout 2, and
remove the cables from the cable guides.
2
Figure 6-85
ENWW
Removing and replacing the paper feeder pickup unit (2 of 3)
Chapter 6 Removal and replacement 219
4
At the front of the paper feeder, remove the two screws shown in callout 3.
5
Slide the pickup unit forward, then push it down to remove it.
3
Figure 6-86
Removing and replacing the paper feeder pickup unit (3 of 3)
Reinstallation tip
Remove the paper cassette that is above the paper feeder pickup unit that you are reinstalling.
While inserting the pickup unit, lift up on the pickup roller to help the pickup unit seat properly.
220 Removal and replacement
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Paper feeder lifter drive unit
To remove the 500-sheet paper feeder lifter drive unit
1
Remove the paper feeder right cover. See page 217.
2
Disconnect the two connectors shown in callout 1, and remove the cables from the cable clip.
3
Remove the six screws shown in callout 2, and pull out the lifter drive unit.
1
2
1
Figure 6-87
ENWW
Removing and replacing the paper feeder lifter drive unit
Chapter 6 Removal and replacement 221
Paper feeder length and width detection switches
The paper length and width detection switches are located on the left side of the paper feeder, next
to the paper feeder PCB. The length detection switch is towards the rear of the paper feeder, and
the width detection switch is toward the front.
To remove the paper feeder length and width detection switches
1
Remove the paper feeder left cover. See page 216.
2
Disconnect the connectors shown in callout 1.
3
Unhook the tabs on either side of both switches.
4
Remove the length detection switch, shown in callout 2, by pushing it into the cassette cavity.
5
Remove the width detection switch, shown in callout 3, by pushing it into the cassette cavity.
1
2
Figure 6-88
3
Removing and replacing the paper feeder length and width detection switches
222 Removal and replacement
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Paper feeder pickup clutch
To remove the paper feeder pickup clutch
1
Remove the paper feeder left cover. See page 216.
2
Disconnect the connector shown in callout 1.
3
Remove the three screws shown in callout 2, and remove the pickup motor mount.
4
Disconnect the connector shown in callout 3, and remove the pickup clutch (callout 4).
3
4
1
Figure 6-89
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2
Removing and replacing the paper feeder pickup clutch
Chapter 6 Removal and replacement 223
Paper feeder PCB
To remove the 500-sheet paper feeder PCB
1
Remove the paper feeder left cover. See page 216.
2
Disconnect the seven connectors shown in callout 1.
3
Remove the two screws shown in callout 2.
4
Remove the paper feeder PCB.
2
1
Figure 6-90
Removing and replacing the 500-sheet paper feeder PCB
224 Removal and replacement
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7
Troubleshooting
Chapter contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pre-troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting power-on . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer error troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Critical error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alphabetical printer messages . . . . . . . . . . . . . . . . . . . . . . . .
Numerical printer messages . . . . . . . . . . . . . . . . . . . . . . . . .
Paper path troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jam locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jam locations by error message . . . . . . . . . . . . . . . . . . . . . .
Paper jam recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Persistent jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper transport troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . .
Multiple pages are fed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper is wrinkled or folded . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper is skewed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Image formation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .
Print quality problems associated with media . . . . . . . . . . . . .
Overhead transparency defects . . . . . . . . . . . . . . . . . . . . . . .
Print quality problems associated with the environment . . . . .
Print quality problems associated with jams . . . . . . . . . . . . . .
Print quality troubleshooting pages . . . . . . . . . . . . . . . . . . . .
Understanding color variations . . . . . . . . . . . . . . . . . . . . . . .
Color selection process . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Matching colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Color options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting color balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Image defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repetitive defects troubleshooting . . . . . . . . . . . . . . . . . . . . . . . .
Interface troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communications checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EIO troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AUTOEXEC.BAT standard configurations . . . . . . . . . . . . . . .
Printer Job Language (PJL) commands . . . . . . . . . . . . . . . .
Control panel troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing a menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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290
290
Chapter 7 Troubleshooting 225
Configure device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291
Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295
Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296
Tools for troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297
Embedded Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297
To access the embedded Web server . . . . . . . . . . . . . . . . . . .297
Printer Status and Alerts software . . . . . . . . . . . . . . . . . . . . . .300
Printer configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . .301
Supplies status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
Usage page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303
Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .304
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
Diagnostics flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
Engine diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307
Individual diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . .309
Test pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .315
Engine test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .315
Formatter test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .315
Engine resets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .316
Cold reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .316
NVRAM initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .316
Hard disk initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .317
Calibration bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .317
Calibrate Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .317
Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .318
Accessing the Service menu . . . . . . . . . . . . . . . . . . . . . . . . . .318
Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .320
Main parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .320
Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .321
Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .322
Solenoid and clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .324
Motors and fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .325
PCBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .326
DC controller PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .327
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .328
500-sheet paper feeder connectors . . . . . . . . . . . . . . . . . . . . .331
General circuit diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .332
500-sheet paper feeder circuit diagram . . . . . . . . . . . . . . . . .333
226 Troubleshooting
ENWW
Introduction
This troubleshooting chapter assumes the reader has a basic understanding of the color laser
printing process. Explanations of each mechanical assembly, printer systems, and the basic theory
of operation are found in Chapter 5. Do not perform any of these troubleshooting processes without
fully understanding the function of each mechanism.
This chapter contains the following sections:
ENWW
●
Troubleshooting process includes a pre-troubleshooting checklist and a troubleshooting
flowchart. These tools contain information about common printer errors that can inhibit proper
operation or create print quality problems. These tools also include recommendations for solving
the cause of the error.
●
Printer error troubleshooting explains each control panel display message and suggests
recommendations for clearing the cause of each message. When the printer message indicates
a failure for which the root cause is not obvious, use the printer error troubleshooting section and
the troubleshooting tools section found later in this chapter to solve the problem.
●
Paper path troubleshooting provides techniques to solve feed problems. Explanations
regarding print media checks, troubleshooting jams, and the differences between jams caused
by media and those caused by the printer are discussed.
●
Image formation troubleshooting suggests methods for solving print quality problems.
●
Interface troubleshooting provides techniques for isolating communication problems to the
printer hardware, printer configuration, network configuration, or software application.
●
Control panel troubleshooting provides procedures for printing a menu map from the printer
control panel. It also describes the control panel menus, the items within each menu, and the
possible values for the menu items.
●
Troubleshooting tools help isolate the cause of printer failures. This section includes
explanations of the printer configuration page and the event log.
●
Diagnostics provides instructions on how to access and use the diagnostic tools incorporated
into the printer.
●
Service menu provides procedures for entering the service menu and performing
service-oriented tasks. These tasks include counts for entering the serial number, service ID,
transfer unit maintenance, fuser maintenance, color page, total page, and clearing the event log.
●
Diagrams provides graphical locations and tables for the printer’s internal assemblies and
sensors.
Chapter 7 Troubleshooting 227
Troubleshooting process
When the printer malfunctions or encounters an unexpected situation, the printer control panel
alerts you of the situation. This section contains a pre-troubleshooting checklist to filter out many
possible causes of the problem. A troubleshooting flowchart helps you diagnose the root cause of
the problem. The remainder of this chapter provides steps for correcting problems.
●
Use the pre-troubleshooting checklist to evaluate the source of the problem and to reduce the
number of steps required to fix the problem.
●
Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions. The
flowchart guides you to the appropriate section of this chapter that provides steps for correcting
the malfunction.
Before beginning any troubleshooting procedure, check the following:
Note
●
Are supply items within their rated life?
●
Does the configuration page reveal any configuration errors?
The customer is responsible for checking supplies and for using supplies that are in good condition.
228 Troubleshooting
ENWW
Pre-troubleshooting checklist
The list below describes basic questions to ask the customer to help quickly define the problem(s).
Table 7-1
Pre-troubleshooting checklist
Environment
●
●
●
●
●
●
Media
●
●
●
●
Does the customer use only supported media?
Is the media in good condition (no curls, folds, etc.)?
Is the media stored correctly and within environmental limits?
●
Is the amount of media in the tray within specifications?
Is the media set into the tray correctly?
Are the paper guides aligned with the paper?
Is the cassette properly installed in the printer?
Print cartridges
●
Is each print cartridge properly installed?
ETB and fuser
●
Are the ETB and fuser properly installed?
Covers
●
Are the top cover and front cover closed?
Condensation
●
Does condensation occur following a temperature change
(particularly in winter following cold storage)? If so, wipe
affected parts dry or leave the printer on for 10 to 20 minutes.
Was a print cartridge opened soon after being moved from a
cold to a warm room? If so, allow the printer to sit at room
temperature for one to two hours.
Input trays
●
●
●
Miscellaneous
●
●
●
●
ENWW
Is the printer installed on a solid, level surface?
Is the power supply voltage within ± 10 volts of the specified
power source?
Is the power supply plug inserted in the printer and the outlet?
Is the operating environment within the specified parameters,
as listed in Chapter 1 of this manual?
Is the printer exposed to ammonia gas, such as that produced
by diazo copiers or office cleaning materials?
Is the printer exposed to direct sunlight?
Check for and remove any non-HP components (print
cartridges, memory modules, and EIO cards) from the printer.
If hardware or software configuration has not changed, or the
problem is not associated with any specific software, contact
the Customer Care Center (see Chapter 1).
Remove the printer from the network, and ensure that the
failure is associated with the printer before beginning
troubleshooting.
For any print quality issues, calibrate the printer. See
“Calibrate Now” on page 317 for instructions.
Chapter 7 Troubleshooting 229
Troubleshooting flowchart
The flowchart on these two pages highlights the general processes to quickly isolate and solve
printer hardware problems.
Each heading depicts a major troubleshooting step. A "yes" answer to the questions allows you to
proceed to the next major step.
A "no" answer indicates that additional testing is needed. Proceed to the referenced section in this
chapter, and follow the instructions. After completing this additional testing, proceed to the next
major step in the troubleshooting flowchart.
Figure 7-1
Troubleshooting flowchart
Note
If the printer’s display is blank, but the power-on checks pass, try printing an engine test page to
determine whether the problem is with the engine/display or with the formatter. See page 315 for
instructions.
230 Troubleshooting
ENWW
Troubleshooting flowchart (continued)
ENWW
Chapter 7 Troubleshooting 231
Troubleshooting power-on
When you turn on the printer, if it does not make any sound or if the control panel display is blank,
check the following items:
1
Verify that the printer is plugged into an active electrical outlet with the correct voltage.
2
Verify that the on/off switch is in the ON position.
3
Make sure the rear fan is running, indicating the system is operational.
4
Verify that the firmware DIMM and the formatter are seated and operating properly.
5
Remove any HP Jetdirect or other EIO cards, then try to turn the printer on again.
6
Make sure the control panel display is connected.
7
Check the fuses in the power supply.
8
If necessary, replace the power supply.
9
If necessary, replace the DC controller.
232 Troubleshooting
ENWW
Printer error troubleshooting
The following tables explain messages that might appear on the printer control panel. Alphabetical
printer messages and their meanings are listed in Table 7-2, and numerical printer messages are
listed in Table 7-3.
Note
Not all messages are described in the tables; those messages that are not listed are self-explanatory.
Status messages
Status messages reflect the current state of the printer. They inform you of normal printer operation
and require no interaction to clear them. They change as the state of the printer changes. Whenever
the printer is ready, not busy, and has no pending warning messages, the status message Ready is
displayed if the printer is online.
Warning messages
Warning messages inform you of data and print errors. These messages typically alternate with
Ready or with status messages and remain displayed until the
button is pressed. If CLEARABLE
WARNING is set to JOB in the printer’s configuration menu, these messages are cleared by the next
print job.
Error messages
Error messages communicate that some action must be performed, such as adding paper or clearing
a paper jam.
Some error messages are auto-continuable; if AUTO CONTINUE=ON the printer will continue normal
operation after displaying an auto-continuable error message for 10 seconds.
Note
Any button pressed during the 10-second display of an auto-continuable error message will override
the auto-continue feature, and the function of the button pressed will take precedence. For example,
pressing the CANCEL JOB button will cancel the job.
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can be cleared by
turning the printer off and then on. These messages are not affected by the auto continue setting. If
a critical error persists, service is required.
ENWW
Chapter 7 Troubleshooting 233
Alphabetical printer messages
Note
Many of the procedures in this section instruct you to replace the DC controller PCB, the ETB, the
formatter, the drum drive motors, the drum drive gears, or a laser/scanner unit. After replacing one
of these items, you must access the Print Quality menu and select CALIBRATE NOW to ensure proper
print quality after the repair. See “Calibrate Now” on page 317 for instructions on calibrating the
printer. When the ETB or the fuser are replaced before their normal end of life, access the resets
menu and reset the counter to zero. See page 86 and page 88 for instructions.
Table 7-2
Alphabetical printer messages
Message
Description
Action
Access denied
menus locked
An attempt has been made to modify
a menu item while the control panel
security mechanism is enabled by the
printer administrator. The message
will disappear shortly, and the printer
will return to Ready state.
Contact the printer administrator to
change settings.
CHOSEN PERSONALITY
NOT AVAILABLE
For help press
PJL encountered a request for a
personality that did not exist in the
printer. The job is aborted and no
pages will be printed.
1
2
Press
for detailed information.
Press
and
to step through
the instructions.
The covers need to be closed.
1
2
Press
for more information.
Close front covers.
alternates with
CHOSEN PERSONALITY
NOT AVAILABLE
To continue press
CLOSE FRONT COVERS
For help press
Note: This message might also
appear if the fuser is missing or
incorrectly installed. Ensure that the
fuser is correctly installed.
CPR SENSOR
OUT OF RANGE
The CPR Sensor is not behaving
properly.
1
2
3
4
5
DATA RECEIVED
To print last page press
234 Troubleshooting
The printer received data and is
waiting for a form feed. When the
printer receives another file, the
message should disappear.
Force a calibration by selecting
Calibrate Now from the Print
Quality menu. See “Calibrate
Now” on page 317.
If the message persists, verify the
cables are seated properly and
the connectors J32 (on the color
registration detection unit) and
J1119 (on the DC controller) are
making good contact.
If a laser/scanner unit has recently
been replaced, make sure it has
been installed properly. If it is
installed properly, replace it again
with a new one.
Replace the color registration
detection unit.
If the message still persists,
replace the DC controller PCB.
Calibrate the printer after
replacing the DC controller.
Press
to continue.
ENWW
Table 7-2
Alphabetical printer messages (continued)
Message
Description
Action
DETECTABLE SIZE
IN TRAY XX
For help press
A tray has been loaded with paper
1
that is a standard size and the switch 2
in the tray is set to custom.
Press
for detailed information.
Press
and
to step through
instructions.
A device failure has occurred on the
specified drive.
Printing may continue for jobs that
do not require access to the disk
drive.
To clear the message, turn the
printer off and then back on.
If the message persists, remove
and re-install the EIO disk drive.
If the message persists, replace
the EIO disk drive.
alternates with
DETECTABLE SIZE IN
TRAY XX
Recommend move
switch to STANDARD
DISK DEVICE
FAILURE
1
alternates with
2
Ready
For menus press
3
4
DISK FILE
OPERATION FAILED
alternates with
The printer received a PJL file system 1
command that attempted to perform 2
an illogical operation (for example, to
download a file to a non-existent
3
directory).
Printing may continue.
Turn the printer off and then back
on.
If the message reappears, there
may be a problem with the
software application.
The printer received a PJL file system 1
command that attempted to store
something on the file system but was
unsuccessful because the file system 2
is full.
Use the HP Web Jetadmin
software to delete files from the
EIO disk drive and try again.
To remove this message from the
display, turn the printer off and
then back on.
The file system device is protected
and no new files can be written to it.
To enable writing to the disk, turn
off write protection, using HP Web
Jetadmin.
To remove this message from the
display, turn the printer off and
then back on.
Ready
For menus press
DISK FILE
SYSTEM IS FULL
alternates with
Ready
For menus press
DISK IS
WRITE PROTECTED
1
2
alternates with
Ready
For menus press
DOORS OPEN
TEST ABORTED
A printer door has been opened
during a test. The test has been
aborted.
Close the door, and restart the test.
EIO DISK X
NOT FUNCTIONAL
For help press
The EIO disk in slot X is not working
correctly.
Remove the EIO disk from the slot
indicated and replace with a new EIO
disk drive.
FLASH DEVICE
FAILURE
A device failure has occurred on the
specified drive.
1
2
alternates with
Ready
For menus press
3
4
ENWW
Printing may continue for jobs that
do not require the Flash DIMM.
To remove this message from the
display, turn the printer off and
then back on.
If the message persists, remove
and re-install the Flash DIMM.
If the message persists, replace
the Flash DIMM.
Chapter 7 Troubleshooting 235
Table 7-2
Alphabetical printer messages (continued)
Message
Description
FLASH FILE
OPERATION FAILED
The printer received a PJL file system 1
command that attempted to perform 2
an illogical operation (for example, to
download a file to a non-existent
3
directory).
Printing may continue.
Turn the printer off and then back
on.
If the message reappears, there
may be a problem with the
software application.
The printer received a PJL file system 1
command that attempted to store
something on the file system but was
unsuccessful because the file system 2
is full.
Use HP Web Jetadmin software to
delete files from the flash memory
and try again.
To remove this message from the
display, turn the printer off and
then back on.
The file system device is protected
and no new files can be written to it.
To enable writing to the flash
memory, turn off write protection,
using HP Web Jetadmin.
To remove this message from the
display, turn the printer off and
then back on.
alternates with
Action
Ready
For menus press
FLASH FILE
SYSTEM IS FULL
alternates with
Ready
For menus press
FLASH IS
WRITE PROTECTED
alternates with
1
2
Ready
For menus press
INCORRECT <COLOR>
CARTRIDGE
An incorrect cartridge is installed in a 1
slot and the cover is closed.
2
alternates with
Press
and then press
for
help.
Press
and
to step through
the instructions.
For status press
Incorrect PIN
The wrong PIN was entered.
Re-enter PIN correctly. After three
incorrect PIN entries, the printer will
return to Ready.
INCORRECT SUPPLIES
For status press
At least one supply item is incorrectly 1
positioned in the printer and another
supply item is missing, incorrectly
2
placed, out, or low.
3
INSERT OR CLOSE
TRAY XX
For help press
236 Troubleshooting
Tray XX must be inserted or closed
1
before the current job can be printed. 2
Press
and then press
for
help.
Follow the instructions on the
display to locate and replace the
incorrect supply.
Press
and
to step through
the instructions.
Press
for detailed information.
Press
and
to step through
instructions.
ENWW
Table 7-2
Alphabetical printer messages (continued)
Message
Description
Action
INSTALL <COLOR>
CARTRIDGE
alternates with
The cartridge is either not installed or 1
not correctly installed in the printer.
2
3
For help press
4
5
6
7
8
INSTALL FUSER
For help press
The fuser is either not installed or not 1
correctly installed in the printer.
2
3
4
5
6
Insert the fuser or make sure the
installed fuser is fully seated.
Press
for detailed information.
Press
and
to step through
the instructions.
If the error persists, verify that the
connectors J18 (on the fuser) and
J1101 (on the DC controller) are
good; replace them if necessary.
Replace the fuser assembly.
Replace the DC controller PCB.
Calibrate the printer after
replacing the DC controller. See
“Calibrate Now” on page 317.
INSTALL SUPPLIES
For status press
At least one supply item is missing or 1
is not correctly seated in the printer
and another supply item is missing,
2
incorrectly placed, out, or low. Insert
the supply item or make sure the
installed supply item is fully seated.
3
Press
and then press
for
help.
Follow the instructions on the
display to locate and replace the
missing or incorrect supply.
Press
and
to step through
the instructions.
INSTALL TRANSFER
UNIT
For help press
The transfer unit is either not installed 1
or not correctly installed in the printer.
Insert the transfer unit or make
sure the installed transfer unit is
fully seated.
Press
for detailed information.
Press
and
to step through
the instructions.
If the error persists, verify that the
ETB connectors (J36 and J38 on
the ETB and J1111 on the DC
controller PCB) are good. Replace
connectors as necessary.
Replace the ETB.
Replace the DC controller PCB.
Calibrate the printer after
replacing the DC controller. See
“Calibrate Now” on page 317.
2
3
4
5
6
ENWW
Insert the cartridge or make sure
the cartridge is fully seated.
Press
for detailed information.
Press
and
to step through
the instructions.
If the error persists, replace the
cartridge.
Verify that the connectors
between the memory tag antenna,
memory controller board, and the
DC controller are seated properly.
Replace the antenna PCB for the
indicated color.
Replace the memory controller
PCB.
Replace the DC controller PCB.
Calibrate the printer after
replacing the DC controller. See
“Calibrate Now” on page 317.
Chapter 7 Troubleshooting 237
Table 7-2
Alphabetical printer messages (continued)
Message
Description
Action
LOAD TRAY XX:
<TYPE> <SIZE>
For help press
Tray XX is either empty or configured 1
for a type and size other than
2
specified in the job.
Press
for detailed information.
Press
and
to step through
instructions.
LOAD TRAY XX:
<TYPE> <SIZE>
For help press V
Tray XX is either empty or configured 1
for a type and size other than
2
specified in the job. No other tray is
available.
Press
for detailed information.
Press
and
to step through
instructions.
MANUALLY FEED
<TYPE> <SIZE>
For help press
A job sent requires a specific paper
type and size that is not currently
available.
1
2
Press
for detailed information.
Press
and
to step through
instructions.
A job sent requires a specific paper
type and size that is not currently
available.
1
2
Press
for detailed information.
Press
and
to step through
instructions.
alternates with
LOAD TRAY XX:
<TYPE> <SIZE>
To use another
tray press
alternates with
MANUALLY FEED
<TYPE> <SIZE>
To continue press
If no paper in tray:
MANUALLY FEED
<TYPE> <SIZE>
For help press V
alternates with
MANUALLY FEED
<TYPE> <SIZE>
To use another
tray press
NON HP CARTRIDGE
DETECTED
A new cartridge has been installed
that is not made by HP. This message
is displayed until an HP cartridge is
installed or CANCEL JOB is pressed.
If you believe the cartridge is an
HP cartridge, please call the HP fraud
hotline at 1-877-219-3183.
Any printer repair required as a result
of using non-HP cartridges is not
covered under HP warranty.
To continue printing, press CANCEL
JOB. The first pending job will be
cancelled.
NON HP CARTRIDGE
IN USE
The printer has detected that a
non-HP print cartridge is currently
installed.
If you believe the cartridge is an HP
cartridge, please call the HP fraud
hotline at 1-877-219-3183.
Any printer repair required as a result
of using non-HP cartridges is not
covered under HP warranty.
alternates with
Ready
For menus press
238 Troubleshooting
ENWW
Table 7-2
Alphabetical printer messages (continued)
Message
Description
ORDER <COLOR>
CARTRIDGE
The identified print cartridge is
nearing the end of its useful life and
the SUPPLIES LOW setting in the
SYSTEM SETUP submenu is set to
STOP. Override by pressing
.
alternates with
To continue press
ORDER <COLOR>
CARTRIDGE
alternates with
Action
1
2
3
4
5
The identified print cartridge is near 1
end of life.
2
The printer is ready and will continue
for the estimated number of pages
indicated.
3
XXXX PAGES LEFT
4
5
6
ORDER FUSER KIT
XXXX PAGES LEFT
To continue press
The fuser is near end of life and the
SUPPLIES LOW setting in the
SYSTEM SETUP submenu is set to
STOP.
1
2
3
ORDER FUSER KIT
XXXX PAGES LEFT
To enter menus press
The fuser is near end of life.
1
The printer is ready and will continue 2
for the estimated number of pages
indicated.
3
4
5
ORDER SUPPLIES
For menus press
More than one supply item is low.
1
2
3
4
5
6
ORDER SUPPLIES
For status press
More than one supply item is low and 1
the SUPPLIES LOW setting is set to
STOP.
2
3
4
ENWW
Order the identified print cartridge.
Press
to continue.
Press
for detailed information.
Press
and
to step through
instructions.
Supplies ordering information is
also available from the embedded
Web server.
Order the identified print cartridge.
Estimated pages remaining is
based upon historical page
coverage of this printer.
Printing will continue until
REPLACE <COLOR>
CARTRIDGE is shown.
Press
for detailed information.
Press
and
to step through
instructions.
Supplies ordering information is
also available from the embedded
Web server.
Order the image fuser kit.
Press
to continue printing.
Printing can continue until the
fuser reaches end of life.
Supplies ordering information is
also available from the embedded
Web server.
Order the image fuser kit.
Printing can continue until the
fuser reaches end of life.
Press
for detailed information.
Press
and
to step through
instructions.
Supplies ordering information is
also available from the embedded
Web server.
Press
to identify which
supplies should be ordered.
Order the identified supplies.
Printing can continue until
supplies reach end of life.
Press
for detailed information.
Press
and
to step through
instructions.
Supplies ordering information is
also available from the embedded
Web server.
Press
to identify which
supplies should be ordered.
Order the identified supplies.
Press
twice to continue
printing. Printing can continue until
supplies reach end of life.
Supplies ordering information is
also available from the embedded
Web server.
Chapter 7 Troubleshooting 239
Table 7-2
Alphabetical printer messages (continued)
Message
Description
ORDER TRANSFER KIT
XXXX PAGES LEFT
To continue press
The number of pages remaining for
the transfer unit has reached the low
threshold and the SUPPLIES LOW
setting in the SYSTEM SETUP
submenu is set to STOP.
Action
1
2
3
4
5
ORDER TRANSFER KIT
XXXX PAGES LEFT
To enter menus press
The transfer unit is near end of life.
1
2
3
4
5
Order the transfer kit.
Printing can continue until the
transfer unit reaches end of life.
Press
for detailed information.
Press
and
to step through
instructions.
Supplies ordering information is
also available from the embedded
Web server.
Order an image transfer kit.
Printing can continue until the
transfer unit reaches end of life.
Press
for detailed information.
Press
and
to step through
instructions.
Supplies ordering information is
also available from the embedded
Web server.
OUTPUT BIN FULL
Remove all paper
from bin
The output bin is full and must be
emptied for printing to continue.
Remove media from the output bin.
Performing
PAPER PATH TEST
The printer is performing a Paper
Path test.
No action is necessary; however, the
data is useful to help troubleshoot
paper jams.
Printing...
PQ TROUBLESHOOTING
The printer is generating the print
quality troubleshooting pages. The
printer will return to the Ready state
when the pages are printed.
Follow the instructions on the printed
pages.
Printing...
REGISTRATION PAGE
The printer is generating the
registration page. The printer will
return to the SET REGISTRATION
menu when the page is completed.
Follow the instructions on the printed
pages.
Processing duplex job
Do not grab paper
until job completes
Paper temporarily comes into the
output bin while printing a duplex job.
Do not attempt to remove the pages
until the job is complete.
Do not grab paper as it temporarily
comes into the output bin. The
message will disappear when the job
is finished.
Receiving
upgrade
A firmware upgrade is in progress.
Do not turn the printer off until the
printer returns to Ready.
REINSTALL <COLOR>
CARTRIDGE
The cartridge is not fully seated.
1
2
Press
for detailed information.
Press
and
to step through
instructions.
One or more cartridges are not fully
seated.
1
Press
to display which
cartridges are not fully seated.
Follow the instructions on the
display to reinstall the cartridge(s).
Press
and
to step through
instructions.
alternates with
For help press
REINSTALL SUPPLIES
alternates with
2
For status press
3
REMOVE ALL
PRINT CARTRIDGES
To exit press
Cancel Job key
240 Troubleshooting
The printer is executing a Component
test and the component selected is
Belt only.
Remove all print cartridges.
ENWW
Table 7-2
Alphabetical printer messages (continued)
Message
Description
Action
REMOVE AT LEAST 1
PRINT CARTRIDGE
To exit press
Cancel Job key
The printer is executing a Disable
cartridge check or Component test
where the component selected is
Cartridge Motor.
Remove one print cartridge.
REPLACE <COLOR>
CARTRIDGE
The identified print cartridge has
reached the end of life.
Printing will not continue until the
cartridge is replaced.
alternates with
2
3
4
For help press
REPLACE FUSER KIT
1
The fuser kit is at end of life.
1
2
3
4
REPLACE SUPPLIES
For status press
At least one supply item is out and
needs to be replaced and another
supply item is either out or low.
1
2
3
4
5
REPLACE TRANSFER
KIT
For help press
The transfer unit has reached end of
life.
1
2
3
4
ENWW
Replace the identified print
cartridge to continue printing.
Press
for detailed information.
Press
and
to step through
instructions.
Supplies ordering information is
also available from the embedded
Web server.
Replace the fuser to continue
printing.
Press
for detailed information.
Press
and
to step through
instructions.
Supplies ordering information is
also available from the embedded
Web server.
Press
to identify which
supplies should be replaced.
Replace the identified supplies to
continue printing.
Press
for detailed information.
Press
and
to step through
instructions.
Supplies ordering information is
also available from the embedded
Web server.
Replace the transfer unit to
continue printing.
Press
for detailed information.
Press
and
to step through
instructions.
Supplies ordering information is
also available from the embedded
Web server.
Resend
upgrade
The firmware upgrade was not
completed successfully.
Attempt upgrade again.
Rotating. . .
alienation motor
To exit press
CANCEL JOB
The printer is testing the developing
disengaging motor. (This motor is
called the "alienation motor" in
firmware messages.)
Press CANCEL JOB when ready to stop
this test.
Rotating. . .
belt drive
To exit press
CANCEL JOB
The printer is executing a Component
Test and the component selected is
Belt Only.
Press CANCEL JOB when ready to stop
this test.
Rotating <color>
cartridge motor
To exit press
CANCEL JOB
A component test is in progress; the
component selected is the <color>
Cartridge motor.
Press CANCEL JOB when ready to stop
this test.
Rotating. . .
fuser motor
To exit press
CANCEL JOB
The printer is executing a Component
test and the component selected is
Fuser Motor.
Press CANCEL JOB when ready to stop
this test.
Chapter 7 Troubleshooting 241
Table 7-2
Alphabetical printer messages (continued)
Message
Description
Action
Rotating <color> Laser
Scanner
To exit press
CANCEL JOB
A Scanner test is in progress.
Press CANCEL JOB when ready to stop
this test.
Rotating. . .
transfer motors
To exit press
CANCEL JOB
The printer is executing a Component
test and the component selected is
Transfer Motors.
Press CANCEL JOB when ready to stop
this test.
SIZE MISMATCH
TRAY XX=<SIZE>
For help press
The tray is loaded with media longer
or shorter in the feed direction than
the size configured for the tray.
1
2
alternates with
Ready
For menus press
3
TRAY XX CONTAINS
UNKNOWN MEDIA
The media type in the specified tray
cannot be determined.
1
2
3
4
TRAY XX EMPTY
<TYPE> <SIZE>
Adjust the side and rear media
guides against the paper.
If the media used is Letter,
Letter-R, A4, A4-R, Executive, B5
JIS, B5-R, A5, A5-R, A3, 11 by 17,
or Legal sized, the tray switch
should be set to STANDARD. Set
the tray switch to CUSTOM for all
other media sizes. The tray switch
must be set before the size can be
selected from the control panel.
Reset the paper size in the paper
handling menu.
To change media type, press
.
Use
and
to highlight the
type, then press
to select.
To change the media size to
Letter, Letter-R, A4, A4-R,
Executive, B5 JIS, B5-R, A5,
A5-R, A3, 11 by 17, or Legal,
leave the tray switch in the
STANDARD position.
To change the media size to other
sizes, move the tray switch to
CUSTOM, adjust the paper guides
against the paper, and close the
tray.
Use
and
to highlight the
media size, then press
to
select.
The specified tray is empty and needs
to be filled but the current job does
not need this tray to print correctly.
Refill the tray at a convenient time.
The specified tray is open or not
closed completely.
Close the tray.
alternates with
Ready
For menus press
TRAY XX OPEN
For help press
alternates with
Ready
For menus press
242 Troubleshooting
ENWW
Table 7-2
Alphabetical printer messages (continued)
Message
Description
TRAY XX SIZE=
<XXXX SIZE>
For help press
A non-detectable media size was
selected from the menu and the tray
switch is set to STANDARD.
alternates with
The size selected from the menu does
not match the size detected by the
tray. Size detection occurs when the
tray switch is set in the STANDARD
position.
TRAY XX SIZE=
<XXXX SIZE>
To change, move
switch in tray XX
Action
1
2
3
TRAY XX
<TYPE> <SIZE>
Size detected by tray
The printer is reporting the current
configuration of tray XX. The tray
switch is in the STANDARD position.
1
2
alternates with
TRAY XX
<TYPE> <SIZE>
To change type
press
3
4
TRAY XX
<TYPE> <SIZE>
Size specified by user
alternates with
The printer is reporting the current
configuration of tray XX. The tray
switch is in the CUSTOM position.
1
2
TRAY XX
<TYPE> <SIZE>
To change type
press
3
4
TYPE MISMATCH
TRAY XX= <TYPE>
alternates with
Ready
To enter menus
press
ENWW
Adjust the side and rear media
guides against the paper.
If the media used is Letter,
Letter-R, A4, A4-R, Executive, B5
JIS, B5-R, A5, A5-R, A3, 11 by 17,
or Legal sized, the tray switch
should be set to STANDARD. Set
the tray switch to CUSTOM for all
other media sizes. The tray switch
must be set before the size can be
selected from the control panel.
Reset the paper size in the paper
handling menu.
To change media type, press
.
Use
and
to highlight the
type, then press
to select.
To change the media size to
Letter, Letter-R, A4, A4-R,
Executive, B5 JIS, B5-R, A5,
A5-R, A3, 11 by 17, or Legal,
leave the tray switch in the
STANDARD position.
To change the media size to other
sizes, move the tray switch to
CUSTOM, adjust the paper guides
against the paper, and close the
tray.
Use
and
to highlight the
media size, then press
to
select.
To change media type, press
.
Use
and
to highlight the
type, then press
to select.
To change the media size to
Letter, Letter-R, A4, A4-R,
Executive, B5 JIS, B5-R, A5,
A5-R, A3, 11 by 17, or Legal,
leave the tray switch in the
STANDARD position.
To change the media size to other
sizes, leave the tray switch in the
CUSTOM position, adjust the
media guides against the media,
and close the tray.
Select the paper handling menu
from the control panel. Configure
the size for the tray.
This warning appears after the printer To change media type, press
. Use
has detected an overhead
and
to highlight the type, then
transparency in the paper path when press
to select.
the tray is configured for another type,
resulting in a 41.5 Unexpected Type in
Tray XX error. The user did not
reconfigure the tray after the error
message appeared, so the printer
determines that the type of media is
not what the tray is configured to hold.
Chapter 7 Troubleshooting 243
Table 7-2
Alphabetical printer messages (continued)
Message
Description
Action
Unable to store job
<JOBNAME>
A job cannot be stored because of a
memory, disk, or configuration
problem.
Install additional memory in the
printer, or install a disk drive into the
printer.
If a disk drive is installed, delete
previously stored print jobs.
USE INSTEAD?
TRAY X: <TYPE>
<SIZE>
Note
The printer is offering a selection of
alternate media to use for the print
job.
Highlight the media with
and
Press
to select a choice.
.
Not all messages are described in the tables; those messages that are not listed are self-explanatory.
244 Troubleshooting
ENWW
Numerical printer messages
Note
Many of the procedures in this section instruct you to replace the DC controller PCB, the ETB, the
formatter, the drum drive motors, the drum drive gears, or a laser/scanner unit. After replacing one of
these items, you must access the Print Quality menu and select CALIBRATE NOW to ensure proper
print quality after the repair. See “Calibrate Now” on page 317 for instructions on calibrating the printer.
When the ETB or the fuser are replaced before their normal end of life, access the Resets menu and
reset the counter to zero. See page 86 and page 88 for instructions.
Table 7-3
Numerical printer messages
Message
Description
Action
10.XX.YY SUPPLIES
ERROR
For help press
The printer cannot read or write to at 1
least one print cartridge memory tag 2
or at least one memory tag is missing.
NOTE: The printer cannot XX Description
always determine whether
the error lies with the
cartridge or with the printer
reader/writer.
00 memory error on supply item
10 memory tag missing
YY
00
01
02
03
Description
black print cartridge
cyan print cartridge
magenta print cartridge
yellow print cartridge
3
4
5
6
13.XX.YY.DUPLEX
JOB INTERRUPTED
For help press
A duplex job was interrupted by
1
interference as media passed through 2
the output bin during duplexing.
3
alternates with
Turn the printer off and then back on.
Swap the cartridge for the color
indicated with a cartridge in another
slot to determine whether the error
follows the cartridge or stays with
the slot. If the error follows the
cartridge, replace that cartridge.
Otherwise, continue with step 3.
Reseat the connectors between the
memory PCB (J601-J605) and the
antenna PCBs (J903), the memory
PCB, and the DC controller PCB
(J1122).
Replace the antenna PCB.
Replace the memory PCB.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
Press
for more information.
Remove one or two pages from the
output bin as directed by the display.
Press
to continue printing.
NOTE: If JAM RECOVERY = OFF some
pages will not be reprinted. Re-send the
missing pages.
13.XX.YY.DUPLEX
JOB INTERRUPTED
Discard top sheet
and press
or
13.XX.YY.DUPLEX
JOB INTERRUPTED
Discard top two
sheets and press
13.XX.YY.JAM IN
DUPLEX PATH
For help press
There is a jam in the duplex path.
1
2
3
4
ENWW
Press
for detailed information
about clearing the jam.
Press
and
to step through the
instructions.
Check if the ETB rollers or gears are
worn or defective. Replace the ETB
if they are.
Check the duplex feed guide, which
is part of the control panel
crossmember assembly. If the guide
is worn or damaged, replace the
crossmember assembly.
Chapter 7 Troubleshooting 245
Table 7-3
Numerical printer messages (continued)
Message
Description
13.XX.YY.JAM IN
PAPER INPUT PATH
For help press
There is a jam in the media input
path.
Action
1
2
3
4
5
6
13.XX.YY JAM IN
PAPER PATH
For help press
There is a jam in the media path.
1
2
3
4
5
6
7
8
13.XX.YY JAM IN TOP
COVER AREA
For help press
246 Troubleshooting
There is a jam in the top cover area.
Press
for detailed information
about clearing the jam.
Press
and
to step through the
instructions.
Check the registration shutter, and
make sure it is in place. Replace the
paper pickup assembly if the shutter
is damaged.
Check the paper pickup feed rollers,
and replace them if they are worn or
damaged.
Check the connectors, gears,
solenoid, clutch, motors, sensors,
and PCBs on the paper pickup
assembly. Replace the paper pickup
assembly if necessary.
Check the cassette lifter mechanism
for proper operation.
Press
for detailed information
about clearing the jam.
Press
and
to step through the
instructions.
If paper is folding into an accordion
shape, check whether the shutter on
each print cartridge opens as you
close the ETB and if each cartridge
is turning properly. Replace
defective print cartridges or drive
motors.
Clean the attaching roller at the
bottom of the ETB and make sure
the spring is holding it in place.
If the attaching roller gears are
defective, replace the ETB. Calibrate
the printer after replacing the ETB.
See “Calibrate Now” on page 317.
Replace the paper pickup PCB.
Replace the ETB if it is not moving
paper properly. Calibrate the printer.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
1
Press
for detailed information
about clearing the jam.
2 Press
and
to step through the
instructions.
WARNING! The fuser might be hot.
3 Check that the fuser paper sensor is
in place. If it is defective, replace it.
4 Replace the fuser.
5 Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
ENWW
Table 7-3
Numerical printer messages (continued)
Message
Description
13.XX.YY.JAM IN
TRAY 1
For help press
A page is jammed in the
multi-purpose tray.
Action
1
2
3
4
5
6
7
8
13.XX.YY.JAM IN
TRAY 2
For help press
A page is jammed in Tray 2.
1
2
3
4
5
6
7
8
9
13.XX.YY.JAM IN
TRAY X
For help press
A page is jammed in Tray 3 or Tray 4. 1
2
3
4
5
6
7
8
9
ENWW
Press
for detailed information
about clearing the jam.
Press
and
to step through the
instructions.
Clean the pickup roller. If it is worn or
damaged, replace it.
Clean or replace the separation pad.
Replace the Tray 1 pickup solenoid.
Replace the pickup motor.
Replace the paper pickup assembly.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
Press
for detailed information
about clearing the jam.
Press
and
to step through the
instructions.
Clean the pickup roller. If it is worn or
damaged, replace it.
Clean the feed roller. If it is worn or
damaged, replace it.
Replace the Tray 2 pickup clutch.
Replace the pickup motor.
Replace the paper pickup assembly.
Check the cassette lifter mechanism
for proper operation.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
Press
for detailed information
about clearing the jam.
Press
and
to step through the
instructions.
Clean the pickup roller. If it is worn or
damaged, replace it.
Clean the feed roller. If it is worn or
damaged, replace it.
Replace the Tray 3 or Tray 4 pickup
clutch.
Replace the Tray 3 or Tray 4 pickup
motor.
Replace the Tray 3 or Tray 4 paper
feeder PCB.
Check the cassette lifter mechanism
for proper operation.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
Chapter 7 Troubleshooting 247
Table 7-3
Numerical printer messages (continued)
Message
Description
20 INSUFFICIENT
MEMORY
For help press
The printer has received more data
from the computer than fits in
available memory.
alternates with
Action
1
2
3
20 INSUFFICIENT
MEMORY
To continue
press
22 EIO X
BUFFER OVERFLOW
To continue
press
The printer’s EIO card in slot X has
overflowed its I/O buffer during a busy
state.
22 PARALLEL I/O
BUFFER OVERFLOW
For help press
The printer’s parallel buffer has
overflowed during a busy state.
Press
to resume printing.
Note: A loss of data will occur.
Reduce the complexity of the print
job to avoid this error.
Adding memory to the printer may
allow printing of more complex
pages.
Press
to resume printing.
Note: A loss of data will occur.
Press
to resume printing.
Note: A loss of data will occur.
alternates with
22 PARALLEL I/O
BUFFER OVERFLOW
To continue
press
22 SERIAL I/O
BUFFER OVERFLOW
To continue
press
The printer’s serial buffer has
overflowed during a busy state.
Press
40 BAD SERIAL
TRANSMISSION
To continue
press
A serial data error (parity, framing, or
line overrun) has occurred while the
printer was receiving data.
40 EIO X BAD
TRANSMISSION
To continue
press
A connection with the card in EIO slot 1 Press
to resume printing.
X has been abnormally broken.
Note: A loss of data will occur.
Note: A loss of data will occur.
Press
2
alternates with
Media is loaded which is longer or
shorter in the feed direction than the
size configured for the tray.
to resume printing.
Note: A loss of data will occur.
3
41.3 UNEXPECTED
SIZE IN TRAY XX
For help press
to resume printing.
1
2
Check that all cables are connected
to the EIO ports and that the EIO
board is seated properly.
If possible, print to another network
printer to verify the network is
working properly.
If the incorrect size was selected,
cancel the job or press
to access
help.
Press
and
to step through the
instructions.
LOAD TRAY XX:
[TYPE] [SIZE]
For help press
248 Troubleshooting
ENWW
Table 7-3
Numerical printer messages (continued)
Message
Description
41.5 UNEXPECTED
TYPE IN TRAY XX
For help press
The printer senses a different media
type in the media path than
configured in the tray.
Action
1
2
alternates with
If the incorrect type was selected,
cancel the job or press
to access
help.
Press
and
to step through the
instructions.
LOAD TRAY XX:
[TYPE] [SIZE]
For help press
41.X
PRINTER ERROR
For help press V
alternates with
41.X
PRINTER ERROR
To continue
press
49.XXXX
PRINTER ERROR
To continue
turn off then on
A printer error has occurred.
1
X
1
2
3
4
5
6
7
9
2
Description
unknown misprint error
beam detect misprint error
media feed error (size)
no VSYNC error
media feed error (type)
ETB detection error
feed delay error
noise VSREQ
A critical firmware error has occurred
that caused the processor on the
formatter to abort operation. This type
of error can be caused by invalid print
commands, corrupt data, or invalid
operations. In some cases, electrical
noise in the cable can corrupt data
during transmission to the printer.
Other causes include poor quality
parallel cables, poor connections, or
home-grown applications. On rare
occasions, the formatter is at fault,
which is usually indicated by a
79 Service Error.
1
2
3
4
5
6
7
8
9
10
11
12
13
ENWW
Press
to continue or press
for
more information.
If the message persists, turn the
printer off and then back on.
Press CANCEL JOB to clear the print
job from the printer memory.
Turn the printer off and then back on.
Try printing a job from a different
software application. If the job prints,
go back to the first application and
try printing a different file. If the
message appears only with a certain
software application or print job,
contact the software vendor for
assistance.
If the message persists with different
software applications and print jobs,
disconnect all cables to the printer
that connect it to the network or PC.
Turn the printer off.
Remove all memory DIMMs or
third-party DIMMs from the printer.
(Do not remove the firmware DIMM
in slot J1.)
Remove all EIO devices from the
printer.
Turn the printer on.
If the error no longer exists, install
each DIMM and EIO device one at a
time, making sure to turn the printer
off and back on as you install each
device.
Replace a DIMM or EIO device if
you determine that it causes the
error.
Remember to reconnect all cables
that connect the printer to the
network or computer.
If the error persists, replace the
firmware DIMM.
Replace the formatter and calibrate
the printer. See “Calibrate Now” on
page 317.
Chapter 7 Troubleshooting 249
Table 7-3
Numerical printer messages (continued)
Message
Description
50.X FUSER ERROR
For help press
A fuser error has occurred.
1
X
1
2
3
4
5
6
2
Description
low fuser temperature
fuser warmup service
high fuser temperature
faulty fuser
inconsistent fuser
open fuser
Action
3
●
●
4
5
6
51.XY
PRINTER ERROR
For help press
alternates with
A printer error has occurred.
X Description
1 beam detect error
2 laser error
51.XY
PRINTER ERROR
To continue
turn off then on
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
52.XY
PRINTER ERROR
For help press
A printer error has occurred.
alternates with
52.XY
PRINTER ERROR
To continue
turn off then on
53.X0.ZZ
PRINTER ERROR
To continue
turn off then on
250 Troubleshooting
X
1
2
3
Description
scanner error
scanner startup error
scanner rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1
2
3
4
5
1
2
3
4
5
An error has occurred in the onboard 1
RAM.
2
Turn the printer off and allow it to
cool down.
Reinstall the fuser, and check the
connector (J100) that connects the
fuser and the printer. Replace the
connector if it is damaged.
Turn the printer off and remove the
fuser. Measure the resistance
between the connector pins on the
fuser. If resistance does not meet
the following guidelines, replace the
fuser.
J100LB-5 to J100LB-6: 300 500 KOhms
J100LB-1 to J100LB-2: less than
1 KOhm
Check for continuity between
connector pins J100-5 and J100-6. If
there is no continuity, replace the
fuser.
Replace the fuser power supply
PCB.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
Press
to continue.
Turn the printer off and then back on.
Reseat the connectors between the
laser/scanner (J74 - J77) and DC
controller PCB (J1106 - J1109).
Replace the defective laser/scanner
assembly. Calibrate the printer after
replacing the laser/scanner. See
“Calibrate Now” on page 317.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
Press
to continue.
Turn the printer off and then back on.
Reseat the connectors between the
laser/scanner (J74 - J77) and DC
controller PCB (J1106 - J1109).
Replace the defective laser/scanner
assembly. Calibrate the printer after
replacing the laser/scanner. See
“Calibrate Now” on page 317.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
Press
to continue.
Turn the printer off and then back on.
ENWW
Table 7-3
Numerical printer messages (continued)
Message
Description
Action
53.XY.ZZ
PRINTER ERROR
To continue press
CANCEL JOB
An error occurred on some memory of Press CANCEL JOB.
the printer.
If the problem persists, replace the
DIMM card in the slot indicated.
X DIMM Type
1 RAM
Y Device Location
1 DIMM Slot 1
2 DIMM Slot 2
3 DIMM Slot 3
4 DIMM Slot 4
ZZ Error Number
0 unsupported memory
1 unrecognized memory
2 unsupported memory size
3 failed RAM test
4 exceeded maximum RAM size
5 invalid DIMM speed
53.10.05
PRINTER ERROR
To continue
turn off then on
A DIMM is installed in both 168-pin
DIMM Slot 4 and 100-pin DIMM
Slot 5.
This is an invalid configuration. DIMMs
can not be installed in both of these slots
at the same time.
Remove one of the DIMMs, or move one
of the DIMMs to a different slot.
54.X PRINTER ERROR
X Description
1 temperature
3 image density sensor
5 color plane registration sensor
6 image density sensor
7 yellow drum home position sensor
8 magenta drum home pos. sensor
9 cyan drum home position sensor
10 black drum home position sensor
11 black density sensor
12 cyan density sensor
13 magenta density sensor
14 yellow density sensor
19 ETB speed control sensor
20 color plane registration sensor
21-24 toner level sensors
Turn the printer off and then back on,
then check items in the order listed.
54.1 error
Check the fuser. See 50.X fuser error.
54.3 error
Check the connections. Replace the
color registration detection assembly.
54.5 error
Check the connections. Replace the
color registration detection assembly.
54.6 error
Check the connections. Replace the
color registration detection assembly.
54.7, 54.8, 54.9, or 54.10 error
Check the connections. Replace the
drum phase sensor for the indicated
color.
54.11, 54.12, 54.13, or 54.14 error
Check the connections. Check the
cartridge and replace it if necessary.
Replace the color registration detection
assembly.
54.19 error
Check the ETB connection. Replace the
ETB. Replace the DC controller.
54.20 error
Check the connection. Replace the color
registration detection assembly.
54.21, 54.22, 54.23, or 54.24 error
Check the connections. Replace the
toner level sensing PCB. Replace the
DC controller.
ENWW
Chapter 7 Troubleshooting 251
Table 7-3
Numerical printer messages (continued)
Message
Description
55.X
PRINTER ERROR
For help press
The DC controller is not
communicating with the formatter.
The problem could be caused by a
timing error or an intermittent
connection.
alternates with
Action
1
2
3
4
55.X
PRINTER ERROR
To continue
press
5
57.X
PRINTER ERROR
To continue
turn off then on
A printer fan error has occurred.
Press
to continue.
Turn the printer off and then back on.
Reseat or replace the connectors
between the DC controller and the
formatter.
If the problem persists, replace the
DC controller PCB. Calibrate the
printer after replacing the DC
controller. See “Calibrate Now” on
page 317.
Replace the formatter. Initialize
NVRAM. See “NVRAM initialization”
on page 316.
Turn the printer off and then back on.
57.3 Cartridge fan error (FM3)
X
3
4
7
Description
cartridge fan (vertical fan, FM3)
formatter fan (horizontal fan, FM2)
power suppply fan (FM1)
1
2
3
Reconnect the connectors J10 for
the cartridge fan and J1102 on the
DC controller PCB.
Immediately after starting the print
operation, measure the voltage
between pins 1 and 3 on the J10
connector. If the voltage changes
from 0 V to 12 V or 24 V, replace
the cartridge fan.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
57.4 Formatter fan error (FM2)
1
2
3
Reconnect the connectors J11 for
the formatter fan and J1102 on the
DC controller PCB.
Immediately after turning the printer
on, measure the voltage between
pins 4 and 6 on the J1102
connector. If the voltage changes
from 0 V to 12 V or 24 V, replace the
formatter fan.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
57.7 Power supply fan error (FM2)
1
2
3
4
252 Troubleshooting
Reconnect the connectors J1104
and J1133 on the DC controller
PCB.
Disconnect the connector J1133.
Immediately after turning the printer
on, measure the voltage between
pins 1 and 3 on the J1133
connector. If the voltage changes
from 0 V to 12 V or 24 V, replace the
power supply fan.
Replace the low-voltage power
supply.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
ENWW
Table 7-3
Numerical printer messages (continued)
Message
Description
58.X
PRINTER ERROR
For help press
A memory tag error was detected.
alternates with
X Description
3 CPU
4 power supply
Action
1
2
3
Turn the printer off and then back on.
Replace the memory PCB.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
58.X
PRINTER ERROR
To continue
turn off then on
ENWW
Chapter 7 Troubleshooting 253
Table 7-3
Numerical printer messages (continued)
Message
Description
59.XY
PRINTER ERROR
For help press
A printer motor error has occurred.
alternates with
59.X Y
PRINTER ERROR
To continue
turn off then on
X
0
1
2
3
4
5
6
9
A
B
Description
motor error
motor startup error
motor rotation error
fuser motor startup error
fuser motor rotation error
print cartridge motor startup error
print cartridge motor rotation error
ETB motor startup error
ETB motor rotation error
developing disengaging motor
startup error
C developing disengaging motor
rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
Action
1
2
Turn the printer off and then back on.
This message might also appear if
the transfer unit is missing or
incorrectly installed. Ensure that the
transfer unit is correctly installed.
ETB motor error
1
2
3
4
Clean the ETB unit intermediate
connector, J36. If the connector is
damaged, replace it.
Reconnect the connetors J38 for the
ETB motor and J1111 on the DC
controller PCB.
Replace the ETB motor.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
Fuser motor error
1
2
3
Reconnect the connectors J18 for
the fuser motor and J1101 on the
DC controller PCB. Replace any
damaged parts.
Replace the fuser drive assembly.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
Print cartridge motor error
1
2
3
Reconnect the print cartridge
connector on the DC controller PCB
(J1124 for cyan, J1126 for magenta,
J1125 for yellow, and J1127 for
black).
Replace the drum drive assembly for
the indicated print cartridge.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
Developing disengaging motor
error
1
2
3
62 NO SYSTEM
To continue
turn off then on
254 Troubleshooting
No system was found.
1
2
Reconnect the connectors J16 for
the developing disengaging motor
and J1100 for the DC controller
PCB.
Replace the developing disengaging
drive assembly.
Replace the DC controller PCB.
Calibrate the printer after replacing
the DC controller. See “Calibrate
Now” on page 317.
Turn the printer off and then back on.
Reseat the firmware DIMM, making
sure it is in the 168-pin slot J1.
ENWW
Table 7-3
Numerical printer messages (continued)
Message
Description
64 PRINTER ERROR
For help press
Scan buffer error.
alternates with
Action
1
2
3
Turn the printer off and then back on.
Perform a cold reset. See “Cold
reset” on page 316 for instructions.
If the message persists, replace the
formatter or firmware DIMM.
64 PRINTER ERROR
To continue
turn off then on
68.X PERMANENT
STORAGE ERROR
For help press
alternates with
68.X PERMANENT
STORAGE ERROR
To continue
press
68.X PERMANENT
STORAGE FULL
For help press
One or more printer settings saved in 1
the non-volatile storage device is
2
invalid and has been reset to its
3
factory default. Pressing the
button should clear the message.
Printing can continue, but there may
be unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
A non-volatile storage device is full.
Pressing the
button should clear
the message. Printing can continue,
but there may be unexpected
behavior.
1
2
68.X PERMANENT
STORAGE FULL
To continue
press
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
4
68.X PERMANENT
STORAGE WRITE FAIL
To continue press
A non-volatile storage device is failing 1
to write. Pressing the
button
2
should clear the message. Printing
3
can continue, but there may be
unexpected behavior.
alternates with
3
5
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
4
79.XXXX
PRINTER ERROR
To continue
turn off then on
A critical hardware error has
occurred.
1
2
8X.YYYY
EIO ERROR
The EIO accessory card in slot X has 1
encountered a critical error.
2
3
4
5
3
ENWW
Press
to continue.
Turn the printer off and then back on.
Check the printer settings to
determine which settings have been
changed.
Press
to continue.
For 68.0 errors, turn the printer off
and then back on.
If a 68.0 error persists, execute an
NVRAM inititialization. See “NVRAM
initialization” on page 316.
For 68.1 errors, use the HP Web
Jetadmin software to delete files
from the disk drive.
If a 68.1 errors persists, reinitialize
the hard disk. See “Hard disk
initialization” on page 317.
Press
to continue.
Turn the printer off and then back on.
If the problem persists, initialize
NVRAM. See “NVRAM initialization”
on page 316.
Reinitialize the hard disk. See “Hard
disk initialization” on page 317.
Turn the printer off and then back on.
If the problem persists, reseat the
firmware DIMM.
Reseat the formatter.
Replace the firmware DIMM.
Replace the formatter. Calibrate the
priner. See “Calibrate Now” on
page 317.
Turn the printer off and then back on.
If the problem persists, reseat the
EIO card.
Replace the EIO card.
Chapter 7 Troubleshooting 255
Paper path troubleshooting
Jams
Jam error messages occur if paper fails to arrive at or clear the paper path sensors in the allowed
time. Dedicated paper sensors detect whether paper is present in the sensor and if paper is fed
normally. When the DC controller detects a jam, it immediately stops the printing process and
displays the appropriate jam message for the sensor that detects the jam. Figure 7-19 on page 322
shows the locations of all the sensors in the printer.
Jam locations
Jams occur in the areas shown in Figure 7-2. Jam messages correlate with these areas. For
instructions on clearing jams, see the sections later in this chapter.
5
4
3
2
1
Figure 7-2
Jam locations
1
trays
2
paper input path
3
paper path
4
duplex path
5
top cover area
256 Troubleshooting
ENWW
Jam locations by error message
Use Table 7-4 to help pinpoint and clear specific paper jams. See Figure 7-2 for jam locations.
Table 7-4
ENWW
Error messages and associated jam locations
Error message
Jam location
Action
13.01.00 JAM IN TRAY X
5
Media is delayed in the feed area of the specified tray.
1 Open the covers and the ETB.
2 Pull media by both corners to remove it.
13.02.00 JAM IN TRAY X
5
Media is stuck in the feed area of the specified tray.
1 Open the covers and the ETB.
2 Pull media by both corners to remove it.
13.05.00 JAM IN PAPER PATH
3
Media is delayed in the paper input path or has not
reached the fuser paper sensor in the expected time.
1 Open the covers and the ETB.
2 Pull media by both corners to remove it.
13.09.00 JAM IN TOP COVER
AREA
1
Media has crumpled into an accordion fold as it enters
the fuser.
1 Open the top cover.
WARNING! The fuser is hot, wait 10 minutes for it to
cool down.
2 Pull forward on the two green handles on either
side of the fuser to disengage the fuser rollers.
3 Open the fuser cover, and remove the media.
4 Press back on the two green handles on either
side of the fuser to re-engage the fuser rollers.
13.0A.00 JAM IN TOP COVER
AREA
1
During a duplex print job, media was delayed in the
output bin before it entered the duplex path.
1 Open the top cover.
WARNING! The fuser is hot, wait 10 minutes for it to
cool down.
2 Pull forward on the two green handles on either
side of the fuser to disengage the fuser rollers.
3 Open the fuser cover, and remove the media.
4 Press back on the two green handles on either
side of the fuser to re-engage the fuser rollers.
13.12.00 JAM IN DUPLEX PATH
2
During a duplex print job, media was removed from
the output bin before it entered the duplex path, or
media has entered the duplex path, but it is stuck.
1 Open the top cover and the front cover. (Do not
open the ETB.)
2 Pull media by both corners to remove it.
13.21.00 JAM IN PAPER PATH
3
One of the covers is not completely closed. Ensure
both covers are closed before printing.
1 Open the covers and the ETB.
2 Pull media by both corners to remove it.
Chapter 7 Troubleshooting 257
Paper jam recovery
This printer automatically provides paper jam recovery, a feature that allows you to set whether the
printer should attempt to automatically reprint jammed pages. The options are:
●
●
Note
AUTO
OFF
Printer will attempt to reprint jammed pages.
Printer will not attempt to reprint jammed pages.
During the recovery process, the printer may reprint several pages that were printed properly before
the paper jam occurred. Be sure to remove any duplicated pages.
To disable paper jam recovery
1
Press
to enter the MENUS.
2
Press
to highlight CONFIGURE DEVICE.
3
Press
to select CONFIGURE DEVICE.
4
Press
to highlight SYSTEM SETUP.
5
Press
to select SYSTEM SETUP.
6
Press
to highlight JAM RECOVERY.
7
Press
to select JAM RECOVERY.
8
Press
to highlight OFF.
9
Press
to select OFF.
10 Press the PAUSE/RESUME button to return to the READY state.
To improve print speed and increase memory resources, you may want to disable paper jam
recovery. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted.
258 Troubleshooting
ENWW
Avoiding paper jams
Table 7-5 lists common causes of paper jams and suggests solutions for resolving them.
Table 7-5
ENWW
Common causes of paper jams
Cause
Solution
Print media does not meet HP-recommended media
specifications.
Use only media that meets HP specifications. See
Table 1-8, “Tray 1 (multi-purpose tray) supported
media specifications,” on page 24.
A supply item is installed incorrectly, causing
repeated jams.
Verify that all print cartridges, the ETB, and the fuser
are correctly installed.
You are reloading paper that has already passed
through a printer or copier.
Do not use media that has been previously printed on
or copied.
An input tray is loaded incorrectly.
Remove any excess media from the input tray. Press
media down in the input tray so it fits below the tabs
and within the media width guides.
Print media is skewed.
Input tray guides are not adjusted correctly. Adjust
input tray guides so they hold media firmly in place
without bending it. If media heavier than 163 g/m2
(43 lb) is loaded into Tray 2 , Tray 3, or Tray 4, the
media might skew.
Print media is binding or sticking together.
Remove media, flex it, rotate it 180 degrees, or flip it
over. Reload media into the input tray. Do not fan
media.
Print media is removed before it settles into the output
bin.
Reset the printer. Wait until the page completely
settles in the output bin before removing it.
When duplexing, the print media is removed before
the second side of the document is printed.
Reset the printer and print the document again. Wait
until the page completely settles in the output bin
before removing it.
Print media is in poor condition.
Replace the print media.
Print media is not picked up by the internal rollers
from Tray 2, Tray 3, or Tray 4.
Remove the top sheet of media. If the media is
heavier than 163 g/m2 (43 lb), it may not be picked
from the tray.
Print media has rough or jagged edges.
Replace the media.
Print media is perforated or embossed.
This media does not separate easily. You might need
to feed single sheets from Tray 1.
Printer supply items have reached the end of their
useful life.
Check the printer control panel for messages
prompting you to replace supplies, or print a supplies
status page to verify the remaining life of the supplies.
Media was not stored correctly.
Replace the print media. Media should be stored in
the original packaging in a controlled environment.
Chapter 7 Troubleshooting 259
Persistent jams
If jams occur repeatedly, use the information in this section to diagnose the root cause of the
problem. The tables in this section list possible causes and recommended solutions for jams in
each area of the paper path. Items are listed in the order you should investigate. In general, items
at the beginning of the list are relatively minor repairs. Items at the end of the list are more
significant repairs.
Basic troubleshooting for paper jams
The basic troubleshooting process for paper jams consists of the following:
1
Gather data.
2
Identify the cause of the problem.
3
Fix the problem.
Data collection
To troubleshoot paper jams, gather the following information:
●
the exact paper jam error code displayed on the control panel
●
the location of the leading edge of the paper in the paper path
●
whether paper is in the paper path when the jam occurs, or if paper is stuck in the input tray
●
whether the jam occurs at power-up or while paper is moving
●
whether the paper is damaged, and if it is, where the damage occurs on the paper and where
in the paper path the paper stops
●
whether the jam occurs when feeding from one particular tray
●
whether the jam occurs only when duplex printing
●
whether a particular type of paper is jamming or not jamming
●
whether any of the supplies are non-HP (non-HP supplies are known to cause paper jams)
●
whether the customer is storing the paper correctly, overloading the trays, damaging the edge
of the paper during loading, or using paper that has already been fed through the printer
General paper path troubleshooting
Use the following suggestions to isolate the cause of the problem. Once you have identified the
cause, use the tables that follow to find a recommended solution.
260 Troubleshooting
ENWW
Note
Use the paper path test in the Diagnostics menu to print pages while troubleshooting. See page 309
for information about the paper path test.
●
View or print the event log and determine if a particular jam error occurs more often than others.
Try to identify a pattern.
●
From the event log, determine the frequency of a particular jam. If a jam occurs repeatedly
around the same page count, consider this a single jam that the customer tried to clear.
●
Try printing from all available input trays to identify whether the problem is isolated to one tray.
●
Print the job in both simplex and duplex modes to identify if the problem occurs only in one mode
or the other.
●
Try printing on paper from an unopened ream that has been stored correctly. If the jam does not
occur with this media, then the customer’s media might be causing the problem.
●
If the jam occurs from when the printer is turned on, check the paper path for small torn pieces of
paper. Also check for broken sensors or flags, and check for loose or defective connections.
●
If the paper is torn, folded, or wrinkled (typically along the leading edge), inspect the paper path
for items that could be causing the damage.
●
If the customer is using non-HP supplies, try replacing those supplies with genuine HP supplies
to see if the problem goes away.
●
If necessary, instruct the customer on proper media storage, correct loading technique, and
printer operation. Make sure the customer knows not to grab paper in the output bin during
duplex printing.
Paper path checklist
❏ Verify that media is correctly loaded in the input trays and that all length and width guides are set
correctly.
❏ Clean the printer. Toner and paper dust in the paper path can inhibit free movement of media
through the printer and can block the sensors.
❏ Use the paper path test in the Diagnostic menu to vary the input selections of the printer to
determine if the problem is associated with a particular area of the printer.
❏ Worn rollers or separation pads can cause multifeeds. Check the condition of the pickup rollers
and separation pads. Bent separation tabs (on the front corners of the input trays) can cause
misfeeds and multifeeds. Replace the tray if necessary.
❏ Defective paper tray switches can cause jams by communicating the wrong paper size to the
formatter.
❏ Defective paper sensors along the paper path might signal a false jam.
❏ Scraps of media left in the paper path can cause intermittent jams. Always check that the paper
path is clear when cleaning the printer and when clearing jams. Also, remove the fuser and
carefully check it for jam debris.
ENWW
Chapter 7 Troubleshooting 261
Jams in Tray 1
Table 7-6
Causes for jams in Tray 1
Cause
Solution
Pickup roller is dirty, worn, or damaged.
Clean the pickup roller. If it is still dirty after
cleaning, or if it is worn or damaged, replace the
pickup roller.
Separation pad is defective.
Clean the separation pad. If it is still dirty after
cleaning, or if it is worn or damaged, replace the
separation pad.
Drive gears are damaged.
Check the drive gears in the paper pickup unit.
Replace the pickup drive assembly if the gears are
damaged.
Multi-purpose tray pickup solenoid is defective.
1
2
3
Disconnect the connector J25 for the
multi-purpose tray pickup solenoid from the DC
controller PCB.
Measure the resistance between the cable-side
connectors J25-1 and J25-2.
If the measured resistance is NOT about
108 ohms, replace the multi-purpose tray pickup
solenoid.
Pickup motor is defective.
Replace the paper pickup drive assembly.
Paper pickup assembly is defective.
Replace the paper pickup assembly.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Jams in Tray 2
Table 7-7
Causes for jams in Tray 2
Cause
Solution
Pickup roller, separation roller, or feed roller in the
paper cassette is deformed.
If any one of these rollers is damaged, replace all
three rollers together.
Drive gears are damaged.
Check the drive gears in the paper pickup unit.
Replace the pickup drive assembly if the gears are
damaged.
Cassette pickup clutch is damaged.
1
2
3
Disconnect the connector J24 for the cassette
pickup clutch.
Measure the resistance between the cable-side
connectors J24-1 and J24-2.
If the measured resistance is NOT about
206 ohms, replace the cassette pickup clutch.
Paper stack surface sensor is defective.
Replace the cassette sensor PCB.
Pickup motor is defective.
Replace the paper pickup drive assembly.
Paper pickup assembly is defective.
Replace the paper pickup assembly.
Lifting plate or lifter drive mechanism in the cassette
is defective.
Replace the cassette or the lifter drive assembly.
Lifter motor is defective.
Replace the lifter motor.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
262 Troubleshooting
ENWW
Jams in Tray 3 or Tray 4
Table 7-8
Causes for jams in Tray 3 or Tray 4
Cause
Solution
Pickup roller, separation roller, or feed roller in the
paper cassette is deformed.
If any one of these rollers is damaged, replace all
three rollers together.
Drive gears are damaged.
Check the drive gears in the paper pickup unit.
Replace the pickup drive assembly if the gears are
damaged.
Connector to the printer has poor contact.
Reconnect all connectors to the printer. Replace
any damaged connectors.
Cassette pickup clutch is damaged.
1
2
3
ENWW
Disconnect the connector J24 for the cassette
pickup clutch.
Measure the resistance between the cable-side
connectors J24-1 and J24-2.
If the measured resistance is NOT about
206 ohms, replace the cassette pickup clutch.
Paper stack surface sensor is defective.
Replace the cassette sensor PCB.
Pickup motor is defective.
Replace the paper pickup drive assembly.
Paper pickup assembly is defective.
Replace the paper pickup assembly.
Lifting plate or lifter drive mechanism in the Tray 3 or
Tray 4 cassette is defective.
Replace the cassette, or the lifter drive assembly.
Lifting plate or lifter drive mechanism in the Tray 2
cassette is defective.
Replace the cassette.
Paper feeder PCB is defective.
Replace the paper feeder PCB.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Chapter 7 Troubleshooting 263
Jams in the paper path
Table 7-9
Causes for jams in the paper path
Cause
Solution
Registration shutter is defective.
(This applies to jams that occur before the registration
roller.)
Make sure the shutter is clean, moves smoothly,
and that the spring is in place. If the shutter is
damaged, replace the paper pickup assembly.
Drive gears are damaged.
(This applies to jams that occur before the registration
roller.)
Check the drive gears in the paper pickup unit.
Replace the pickup drive assembly if the gears are
damaged.
Registration roller and registration sub roller are dirty,
worn, or damaged.
(This applies to jams that occur before the registration
roller.)
Clean the registration roller or registration sub roller
if it is dirty. If it is still dirty after cleaning, or if it is
worn or damaged, replace the paper pickup
assembly.
Attaching roller is damaged.
(This applies to jams in which paper is crumpled into
an accordion as it enters the ETB.)
Check if the attaching roller is damaged. If it is
damaged, replace the ETB. Calibrate the printer
after replacing the ETB. See “Calibrate Now” on
page 317.
Cartridge shutter open/close mechanism is damaged. The shutters in each print cartridge should open as
(This applies to jams in which paper is crumpled into you close the ETB. If a shutter does not open,
an accordion fold somewhere on the ETB belt.)
reseat that cartridge. Replace the cartridge if
necessary. Also check for a damaged shutter
mechanism in the printer.
Cartridge drive motor assembly is damaged.
Inspect the cartridge drive assembly in each print
cartridge. If any are damaged, replace the
assembly for that print cartridge.
Attaching roller is defective.
Make sure the attaching roller is clean and the
spring is in place. If the roller is damaged, replace
the ETB. Calibrate the printer after replacing the
ETB. See “Calibrate Now” on page 317.
Top of page sensor is defective.
Replace the multi-purpose tray sensor PCB.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
264 Troubleshooting
ENWW
Jams in the top cover
Table 7-10
Causes for jams in the top cover
Cause
Solution
Fuser paper sensor or sensor lever is defective.
Make sure the fuser paper sensor lever moves
smoothly and is set in place. Replace the lever if it is
damaged. Replace the sensor if it is defective.
Fuser sleeve or pressure roller does not rotate
smoothly.
If the fuser drive gears are worn or damaged,
replace the fuser.
Fuser inlet guide is dirty or has built-up toner.
Clean the fuser inlet guide.
Fuser sleeve or pressure roller is dirty, worn, or
damaged.
Clean the fuser sleeve or pressure roller. If it is
damaged, replace the fuser.
Fuser delivery sensor or sensor lever is defective.
Make sure the fuser delivery sensor lever moves
smoothly and is set in place. Replace the lever if it is
damaged. Replace the sensor if it is defective.
Fuser delivery roller is worn.
Replace the fuser.
Fuser delivery roller drive gears are worn or
damaged.
Replace the fuser.
Face-down delivery roller is defective.
Replace the fuser.
Fuser nip width is does not meet specification.
Replace the fuser.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Jams in the duplex path
Table 7-11
ENWW
Causes for jams in the duplex path
Cause
Solution
Media does not meet specifications.
Make sure the media meets specifications for
duplex printing and that the media has been stored
correctly.
Duplex feed guides or duplex feed rollers are dirty.
Clean the rollers with a damp, lint-free cloth.
Remove any debris from the duplex feed guide.
Duplex feed rollers are worn or damaged.
Replace the ETB unit. Calibrate the printer after
replacing the ETB. See “Calibrate Now” on
page 317.
Duplex feed roller drive gears are worn or damaged.
Replace the ETB unit. Calibrate the printer after
replacing the ETB. See “Calibrate Now” on
page 317.
Duplex feed guides are damaged.
Check the top cover and front cover guides, and
replace the covers if necessary.
Replace the ETB unit. Calibrate the printer after
replacing the ETB. See “Calibrate Now” on
page 317.
Timing belts are defective.
Replace the ETB unit. Calibrate the printer after
replacing the ETB. See “Calibrate Now” on
page 317.
Chapter 7 Troubleshooting 265
Paper transport troubleshooting
If media is feeding incorrectly, use the information in this section to identify and resolve the
problem.
Multiple pages are fed
Table 7-12
Causes for multiple pages feeding
Cause
Solution
Pickup roller, feed roller, or separation roller in the
paper cassette is deformed.
If any one of these rollers is damaged, replace all
three rollers together.
Multi-purpose tray separation pad is worn.
Replace the separation pad assembly.
Multi-purpose tray separation pad has a defective
spring.
Make sure the spring is set in place. If the spring is
damaged, replace the separation pad assembly.
Separation roller is not rotating correctly.
Replace the paper pickup unit or the cassette.
Paper is wrinkled or folded
To diagnose the cause of wrinkled or folded paper, use the Print/Stop test in the Diagnostics menu.
Adjust the stop time so the paper stops before it enters the fuser. Open the ETB. If paper is
wrinkled at this stage, use Table 7-14 to diagnose the problem. If paper is not wrinkled at this stage,
use Table 7-13 to diagnose the problem. See page 314 for more information on the Print/Stop test.
Table 7-13
Causes for wrinkled or folded paper (part one, paper path entrance)
Cause
Solution
Registration shutter is defective.
Make sure the registration shutter is clean and
moves smoothly. If the registration shutter is worn or
damaged, replace the paper pickup assembly.
Registration roller or sub registration roller is dirty or
defective.
Replace the paper pickup assembly.
Paper path has foreign substances or dirt.
Remove any foreign substances or dirt from the
paper path. If the feed guide is damaged, replace
the paper pickup assembly.
Cartridge shutter open/close mechanism is damaged. The shutters in each print cartridge should open as
(This applies to jams in which paper is crumpled into you close the ETB. If a shutter does not open,
an accordion fold somewhere on the ETB belt.)
reseat that cartridge. Replace the cartridge if
necessary. Also check for a damaged shutter
mechanism in the printer.
Table 7-14
Causes for wrinkled or folded paper (part two, paper path exit)
Cause
Solution
Fuser inlet guide is dirty.
Clean the fuser inlet guide.
Fuser pressure roller is dirty or damaged.
Clean the pressure roller. If the pressure roller is
damaged, replace the fuser.
Fuser sleeve is dirty or damaged.
Clean the fuser sleeve. If the fuser sleeve is
damaged, replace the fuser.
Fuser delivery roller is dirty.
Clean the fuser delivery roller.
266 Troubleshooting
ENWW
Paper is skewed
Table 7-15
ENWW
Causes for skewed paper
Cause
Solution
Paper dust or dirt has accumulated in the cassette
feed roller or registration roller.
Clean the rollers.
Cassette feed roller and registration roller are worn
irregularly.
Replace the paper pickup assembly.
Pickup roller, separation roller, or feed roller in the
paper cassette is deformed.
If any one of these rollers is damaged, replace all
three rollers together.
Registration shutter is defective.
Make sure the registration shutter moves smoothly,
its spring is in place, and it is clean. If the
registration shutter is damaged, replace the paper
pickup assembly.
Chapter 7 Troubleshooting 267
Image formation troubleshooting
The image formation system is the central hub of the printer. During image formation, an image of
colored toner is formed and then fused onto the paper. The image formation system consists of the
following physical components:
●
four laser/scanners
●
four print cartridges
●
ETB
●
fuser
Before beginning image formation troubleshooting, check that the media meets the specifications
listed in the HP LaserJet Printer Family Print Media Guide.
Print quality problems associated with media
Some print quality problems arise from use of inappropriate media.
●
Use paper that meets HP paper specifications. See “Tray 1 (multi-purpose tray) supported
media specifications” on page 24.
●
The surface of the media is too smooth. Use media that meets HP paper specifications. See
“Tray 1 (multi-purpose tray) supported media specifications” on page 24.
●
The driver/printer is set incorrectly. Change the paper type setting to heavy or glossy.
●
The media you are using is too heavy for the printer, and the toner is not fusing to the media.
●
The transparencies you are using are not designed for proper toner adhesion. Use only
transparencies designed for HP Color LaserJet printers.
●
The moisture content of the paper is uneven, too high, or too low. Use paper from a different
source or from an unopened ream of paper.
●
Some areas of the paper reject toner. Use paper from a different source or from an unopened
ream of paper.
●
The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If
this solves your problem, consult with the printer of your letterhead to verify that the paper used
meets the specifications for this printer.
●
The paper is excessively rough. Use a smoother, xerographic paper.
268 Troubleshooting
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Overhead transparency defects
Overhead transparencies may display any of the image quality problems that any other type of media
will cause, as well as defects specific to printing on transparencies. In addition, because
transparencies are pliable while in the print path, they are subject to being marked by the
media-handling components.
Note
Allow transparencies to cool at least 30 seconds before handling them.
●
In the printer driver’s Paper tab, select Transparency as the media type. Also, make sure that
the tray is correctly configured for transparencies.
●
Check that the transparencies meet the specifications for this printer. See “Tray 1 (multi-purpose
tray) supported media specifications” on page 24. For more information, consult the HP LaserJet
Printer Family Print Media Guide.
●
Handle transparencies by the edges. Skin oil on the surface of transparencies can cause spots
and smudges.
●
Small, random dark areas on the trailing edge of solid fill pages may be caused by
transparencies sticking together in the output bin. Try printing the job in smaller batches.
●
The selected colors are undesirable when printed. Select different colors in the software
application or printer driver.
●
If you are using a reflective overhead projector, use a standard overhead projector instead.
Print quality problems associated with the environment
●
The printer is operating in excessively humid or dry conditions. Verify that the printing
environment is within specifications. See “Environmental specifications” on page 19.
Print quality problems associated with jams
●
Make sure that all media is cleared from the paper path.
●
The printer recently jammed. Print two to three pages to clean the printer.
●
The media does not pass through the fuser causing image defects to appear on subsequent
documents. Print two to three pages to clean the printer. However, if the problem persists see the
next section.
Print quality troubleshooting pages
Use the built-in print quality troubleshooting pages to help diagnose and solve print quality problems.
1. Press
to enter the MENUS.
2. Press
to highlight DIAGNOSTICS.
3. Press
to select DIAGNOSTICS.
4. Press
to highlight PQ TROUBLESHOOTING.
5. Press
to print the pages.
The printer returns to the READY state after printing the print quality troubleshooting pages.
ENWW
Chapter 7 Troubleshooting 269
Understanding color variations
The printed output might not match the computer screen, and the colors printed on successive
pages might not match. While color variations are inherent in this printing method, they can indicate
changes in the printing environment, print media, or printer components.
Common causes of color variation
The following list outlines the major causes of color variations between computers, applications,
and output devices.
●
Halftone patterns produced on monitors and the types of patterns used in the print jobs are
different and might cause variations in the printed output.
●
The printed output differs from the image on the monitor because the monitor and the print
media have different reference values of black and white. The monitor screen has charcoal
gray for the black level, and the white on the monitor screen is actually blue. Black on the print
media is limited only by the fill capability of the printer, and most good quality paper has a very
high white level. In addition, phosphor (used in color monitors) and toner have entirely different
spectra characteristics and different color-rendering capabilities. Differences between output
are common. Blues generally match better than reds.
●
The color of the ambient light changes the perception of color. Fluorescent light lacks many
colors present in incandescent light, and the color range of natural light is broader than any
artificial light. When comparing color, choose a standard light source for reference and
understand that the perceived color will change as the light changes.
●
Long-term color variations occur as paper ages. Use high-quality paper and protect the paper
from sunlight to help minimize discoloration.
●
Environmental changes can cause color variation. The development process places a high
potential across an air gap to attract toner to the imaging drum. Changes in relative humidity
vary the point at which the toner travels to the imaging drum.
●
All consumable components have a finite life span. As these components reach the end of their
useful life, their ability to produce consistent print quality diminishes.
●
Paper roughness can cause colors to look different. Use standard paper.
Color selection process
The user selects the color in the application, but the operating system might convert or modify
some characteristics of the color before sending the information to the printer driver. The printer
driver might also modify color characteristics depending upon the selected output mode.
Any color characteristics not addressed by the printer driver or applications are set to the printer
default. The default color might not match the color the user selected.
270 Troubleshooting
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Matching colors
PANTONE®* color matching
PANTONE®* has multiple color matching systems. PANTONE®* Matching System is very popular
and uses solid inks to generate a wide range of color hues and tints. See http://www.hp.com for
details on how to use PANTONE®* Matching System with this printer.
Swatch book color matching
The process for matching printer output to preprinted swatch books and standard color references is
complex. In general, you can obtain a reasonably good match to a swatch book if the inks used to
create the swatch book are cyan, magenta, yellow, and black. These are usually referred to as
process color swatch books.
Some swatch books are created from spot colors. Spot colors are specially created colorants. Many
of these spot colors are outside of the gamut of the printer. Most spot color swatch books have
companion process swatch books that provide CMYK approximations to the spot color.
Most process swatch books will have a note on what process standards were used to print the
swatch book. In most cases they will be SWOP, EURO, or DIC. To get optimal color matching to the
process swatch book, select the corresponding ink emulation from the printer menu. If you cannot
identify the process standard, use SWOP ink emulation.
Using color
HP ImageREt 2400
HP ImageREt 2400 is a technology that provides you with the best color print quality without having
to change driver settings or make trade-offs between print quality, performance, and memory.
ImageREt 2400 produces photorealistic images.
ImageREt 2400 provides 2400 dpi color laser-class quality through a multilevel printing process. This
process precisely controls color by combining up to four colors within a single dot and by varying the
amount of toner in a given area. As a result, ImageREt 2400, together with the 600-by-600 dpi
engine resolution, creates millions of smooth colors.
Paper selection
For the best color and image quality, select the appropriate media type from the printer menu or from
the front panel.
sRGB
Standard red-green-blue (sRGB) is a world-wide color standard originally developed by HP and
Microsoft as a common color language for monitors, input devices (scanners, digital cameras), and
output devices (printers, plotters). It is the default color space used for HP products, Microsoft
operating systems, the World Wide Web, and most office software sold today. sRGB is representative
of the typical Windows PC monitor today and the convergence standard for high-definition television.
The latest versions of Adobe PhotoShop, CorelDRAW™, Microsoft Office, and many other
applications use sRGB to communicate color. Most importantly, as the default color space in
Microsoft operating systems, sRGB has gained broad adoption as a means to exchange color
information between applications and devices using a common definition that assures typical users
will experience greatly improved color matching. sRGB improves your ability to match colors between
the printer, the PC monitor and other input devices (scanner, digital camera) automatically, without
the need to become a color expert.
ENWW
Chapter 7 Troubleshooting 271
Color options
Color options enable optimal color output automatically for diverse types of documents.
Color options use object tagging, which allows optimal color and halftone settings to be used for
different objects (text, graphics, and photos) on a page. The printer driver determines which objects
are used on a page and uses halftone and color settings that provide the best print quality for each
object. Object tagging, combined with optimized default settings, produces great color out of the
box.
In the Windows environment, the Automatic and Manual color options are on the Color tab in the
printer driver.
Setting color options to Automatic will typically produce the best possible print quality for color
documents. However, there may be cases when you want to print a color document in grayscale
(black and white) or wish to change one of the printer’s color options.
●
Using Windows, print in grayscale or change the color options using settings found on the
Color tab in the printer driver.
●
Using a Macintosh computer, print in grayscale or change the color options using the Color
Matching pop-up menu in the Print dialog box.
Print in Grayscale
Selecting the Print in Grayscale option from the printer driver prints a document in black and
white. This option is useful for previewing preliminary copies of slides and hardcopy output, or for
printing color documents that will be photocopied or faxed.
Automatic or manual color adjustment
The Automatic color adjustment option optimizes the neutral gray color treatment, halftones, and
edge enhancements used for each element in a document. For more information, see your printer
driver online Help.
Note
Automatic is the default setting and is recommended for printing all color documents.
The Manual color adjustment option allows you to adjust the neutral gray color treatment,
halftones, and edge enhancements for text, graphics and photographs. To access the Manual color
options, from the Color tab, select Manual, then Settings.
Manual color options
Manual color adjustment allows you to adjust the Color (or Color Map) and Halftone options
individually for text, graphics, and photographs.
Note
Some applications convert text or graphics to raster images. In these cases, the Photographs
settings will also control text and graphics.
Halftone options
Halftone options affect the resolution and clarity of your color output. You can select halftone
settings for text, graphics, and photographs independently. The two halftone options are Smooth
and Detail.
●
The Smooth option provides better results for large, solid-filled print areas. It also enhances
photographs by smoothing out fine color gradations. Choose this option when uniform and
smooth area fills are top priority.
●
The Detail option is useful for text and graphics that require sharp distinctions among lines or
colors, or images that contain a pattern or a high level of detail. Choose this option when sharp
edges and details are top priority.
272 Troubleshooting
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Neutral Grays
The Neutral Grays setting determines the method used for creating gray colors used in text,
graphics, and photographs.
Two values are available for the Neutral Grays setting:
●
Black Only generates neutral colors (grays and black) using only black toner. This guarantees
neutrals colors without a color cast.
●
4-Color generates neutral colors (grays and black) by combining all four toner colors. This
method produces smoother gradients and transitions to non-neutral colors, and it produces the
darkest black.
Edge Control
The Edge Control setting determines how edges are rendered. Edge control has two components:
adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness. Trapping reduces
the effect of incorrect color plane registration by overlapping the edges of adjacent objects slightly.
Four levels of edge control are available:
●
Maximum is the most aggressive trapping setting. Adaptive halftoning is on for this setting.
●
Normal is the default trapping setting. Trapping is at a medium level and adaptive halftoning is
on.
●
Light sets trapping at a minimal level, and adaptive halftoning is on.
●
Off turns off both trapping and adaptive halftoning.
RGB Color
Two values are available for the RGB Color setting:
ENWW
●
Default instructs the printer to interpret RGB color as sRGB. sRGB is the accepted standard of
Microsoft and the World Wide Web Organization (www).
●
Device instructs the printer to print RGB data in raw device mode. To render photographs
properly with this selection, you must manage image color in the application or operating system.
Chapter 7 Troubleshooting 273
Adjusting color balance
This printer features automatic color calibration to provide high-quality color output. In situations
that require critical color control, you can manually adjust the density balance of the printer’s four
toner colors. The available range for each color is from -5 to +5. The default value is 0.
CAUTION
This procedure should only be performed by your network administrator. Performing this procedure
changes the color balance of the printer by altering halftones and affects all print jobs.
To adjust color density
1
Press
to enter the MENUS.
2
Press
to highlight CONFIGURE DEVICE MENU.
3
Press
to select CONFIGURE DEVICE MENU.
4
Press
to highlight PRINT QUALITY.
5
Press
to select PRINT QUALITY.
6
Press
or
to highlight ADJUST COLOR.
7
Press
or
to highlight the desired color.
8
Press
or
to highlight the correct density setting.
9
Press
to select the density setting.
10 Press
to set the density for the next color.
11 After setting the density for each color, press PAUSE/RESUME.
274 Troubleshooting
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Image defects
If specific defects occur repeatedly, print a Print Quality Troubleshooting page (see “Print quality
troubleshooting pages” on page 269) and follow the instructions on the page. If you are unable to
resolve the problem, use the information in this section to identify the root cause of the problem.
Image defects fall into the categories listed in Table 7-16. Possible causes and recommended
solutions for each of these categories are listed in the tables that follow. In general, the items are
listed in order from minor repairs to major repairs. Check the items in the order in which they appear.
Table 7-16
ENWW
Image defects
Image defect
Description
More information
Light image
A very light image is printed.
See Table 7-17 on page 276.
Light color
One color is light in an image.
See Table 7-18 on page 276.
Dark image
A very dark image is printed.
See Table 7-19 on page 276.
Dark color
One color is dark in an image.
See Table 7-20 on page 277.
Completely blank
No image is printed.
See Table 7-21 on page 277.
All black/solid color
An all black or solid colored image is
printed.
See Table 7-22 on page 277.
Dots in vertical lines
Vertical lines of white dots appear in the
image.
See Table 7-23 on page 277.
Dirt on back of paper
The back (non-printed) side of the paper is
dirty.
See Table 7-24 on page 278.
Dirt on front of paper
The front (printed) sided of the paper is
dirty.
See Table 7-25 on page 278.
Vertical lines
Vertical lines are printed.
See Table 7-26 on page 278.
White vertical lines
White vertical lines appear in the image.
See Table 7-27 on page 279.
Horizontal lines
Horizontal lines are printed.
See Table 7-28 on page 279.
White horizontal lines
White horizontal lines appear in the image. See Table 7-29 on page 279.
Missing color
One of the four toner colors is not printed.
See Table 7-30 on page 279.
Blank spots
The image has blank spots.
See Table 7-31 on page 280.
Poor fusing
Toner is loose on the printed image.
See Table 7-32 on page 280.
Distortion or blurring
The image appears distorted, or colors
seem out of alignment.
See Table 7-33 on page 280.
Smearing
The image is smeared or dirty.
See Table 7-34 on page 281.
Misplaced image
The image is placed incorrectly on the
page.
See Table 7-35 on page 281.
Chapter 7 Troubleshooting 275
Light image
Table 7-17
Causes for light images
Cause
Solution
Image density is not adjusted correctly.
Increase the density for each color.
Poor contact in the attaching bias contacts between
the ETB and the high-voltage PCB.
Clean the contacts. Replace them if they are still
dirty or are damaged.
Attaching roller is worn or damaged.
Replace the ETB. Calibrate the printer after
replacing the ETB. See “Calibrate Now” on
page 317.
High-voltage PCB is defective.
Replace the high-voltage PCB.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Light color
Table 7-18
Causes for one color printing light
Cause
Solution
Poor contact in the transfer bias contacts between the
ETB and the printer.
Clean the contacts for the affected color. If the
contacts are still dirty after cleaning or if they are
damaged, replace the contacts or the ETB.
Calibrate the printer after replacing the ETB. See
“Calibrate Now” on page 317.
Developing disengaging unit is defective.
Replace the developing disengaging unit.
Transfer charging roller is worn or damaged.
Replace the ETB. Calibrate the printer after
replacing the ETB. See “Calibrate Now” on
page 317.
Photosensitive drum is worn.
Replace the print cartridge for the affected color.
High-voltage PCB is defective.
Replace the high-voltage PCB.
Laser/scanner unit is defective.
Replace the laser/scanner for the affected color.
Calibrate the printer after replacing the
laser/scanner. See “Calibrate Now” on page 317.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Dark image
Table 7-19
Causes for dark images
Cause
Solution
Image density is not adjusted correctly.
Decrease the density for each color.
Color registration detection unit is dirty.
Clean the lens on the color registration detection
unit.
Color registration detection unit is defective.
Replace the color registration detection unit.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
276 Troubleshooting
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Dark color
Table 7-20
Causes for one color printing dark
Cause
Solution
Poor contact in the drum ground, primary charging
bias, and developing bias contacts of the high-voltage
PCB and the print cartridge.
Clean the contacts on the cartridge for the affected
color. If they are still dirty after cleaning, or if they
are damaged, replace the cartridge.
High-voltage PCB is defective.
Replace the high-voltage PCB.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Completely blank image
Table 7-21
Causes for a completely blank image
Cause
Solution
High-voltage PCB is defective.
Replace the high-voltage PCB.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
All black or solid color
Table 7-22
Causes for an all black or solid colored image
Cause
Solution
Poor contact in the drum ground, primary charging
bias, and developing bias contacts of the high-voltage
PCB and the print cartridge.
Clean the contacts on the cartridge for the affected
color. If they are still dirty after cleaning, or if they
are damaged, replace the cartridge.
Primary charging roller is defective.
Replace the print cartridge for the affected color.
High-voltage PCB is defective.
Replace the high-voltage PCB.
Laser/scanner unit is defective.
Replace the laser/scanner unit for the affected
color.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Dots in vertical lines
Table 7-23
ENWW
Causes for vertical lines of white dots
Cause
Solution
Transfer charging roller is worn or damaged.
Replace the ETB. Calibrate the printer after
replacing the ETB. See “Calibrate Now” on
page 317.
High-voltage PCB is defective.
Replace the high-voltage PCB.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Chapter 7 Troubleshooting 277
Dirt on back of paper
Table 7-24
Causes for dirt on the back of the paper
Cause
Solution
Rollers are dirty.
See Table 7-36 on page 282 for information on
identifying the roller(s) that might be dirty. Clean the
indicated roller. If the roller is still dirty after
cleaning, replace the appropriate roller, cartridge, or
assembly.
Pickup roller is dirty.
Clean the roller. If the roller is still dirty after
cleaning, replace the pickup roller assembly.
Poor contact in the attaching bias contacts between
the ETB and the high-voltage PCB.
Clean the contacts. Replace them if they are still
dirty or are damaged.
High-voltage PCB is defective.
Replace the high-voltage PCB.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Dirt on front of paper
Table 7-25
Causes for dirt on the front of the paper
Cause
Solution
Rollers are dirty.
See Table 7-36 on page 282 for information on
identifying the roller(s) that might be dirty. Clean the
indicated roller. If the roller is still dirty after
cleaning, replace the appropriate roller, cartridge, or
assembly.
Pickup roller is dirty.
Clean the roller. If is still dirty after cleaning, replace
the pickup roller assembly.
Poor contact in the attaching bias contacts between
the ETB and the high-voltage PCB.
Clean the contacts. Replace them if they are still
dirty or are damaged.
High-voltage PCB is defective.
Replace the high-voltage PCB.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Vertical lines
Table 7-26
Causes for vertical lines
Cause
Solution
Photosensitive drum has grooves going around the
circumference.
Replace the cartridge for the color of the vertical
lines.
Fuser sleeve has grooves around the circumference.
Replace the fuser.
278 Troubleshooting
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White vertical lines
Table 7-27
Causes for white vertical lines
Cause
Solution
Developing cylinder has grooves going around the
circumference.
Replace the print cartridge for the color in which the
white lines appear.
Photosensitive drum has grooves going around the
circumference.
Replace the print cartridge for the color in which the
white lines appear.
Laser is blocked by a foreign substance.
Inspect the laser source for the affected color, and
remove any debris that might be blocking it.
Mirror in the laser/scanner unit is dirty.
Replace the laser/scanner for the color in which the
white lines appear. Calibrate the printer after
replacing the laser/scanner. See “Calibrate Now” on
page 317.
The fuser sleeve has vertical scars. (All colors are
affected.)
Replace the fuser.
Horizontal lines
Table 7-28
Causes for horizontal lines
Cause
Solution
Photosensitive drum has scars running from end to
end.
Replace the print cartridge for the affected color.
The fuser sleeve has scars running from end to end.
Replace the fuser.
White horizontal lines
Table 7-29
Causes for white horizontal lines
Cause
Solution
Photosensitive drum has scars running from end to
end.
Replace the print cartridge for the affected color.
ETB belt has horizontal scars.
Replace the ETB. Calibrate the printer after
replacing the ETB. See “Calibrate Now” on
page 317.
Missing color
Table 7-30
ENWW
Causes for a missing color
Cause
Solution
Poor contact in the developing bias contacts of the
high-voltage PCB and the print cartridge.
Clean the contacts. If they are still dirty after
cleaning, or if they are damaged, replace the print
cartridge or the high-voltage contacts. Replace the
high-voltage PCB.
Primary charging roller is defective.
Replace the print cartridge for the missing color.
Laser/scanner unit is defective.
Replace the laser/scanner for the missing color.
Calibrate the printer after replacing the
laser/scanner. See “Calibrate Now” on page 317.
High-voltage PCB is defective.
Replace the high-voltage PCB.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Chapter 7 Troubleshooting 279
Blank spots
Table 7-31
Causes for blank spots
Cause
Solution
High-voltage PCB is defective.
Replace the high-voltage PCB.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Poor fusing
Table 7-32
Causes for poor fusing
Cause
Solution
Media is not within specifications. For example, media
that is too thick causes poor fusing.
Use media that meets specifications. See
“Supported media weights and sizes” on page 24.
Fuser is not within nip width specifications.
Replace the fuser.
Fuser sleeve is scarred or damaged.
Replace the fuser.
Pressure roller is scarred or damaged.
Replace the fuser.
Thermistor is deteriorated.
Replace the fuser.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Distortion or blurring
Table 7-33
Causes for distortion or blurring
Cause
Solution
Color plane registration is out of specification.
Calibrate the printer from the Print Quality menu.
See “Calibrate Now” on page 317.
ETB is defective.
If the ETB belt does not rotate smoothly, replace the
ETB. Calibrate the printer after replacing the ETB.
See “Calibrate Now” on page 317.
ETB motor drive gear is worn or damaged.
Replace the ETB motor.
Drum motor drive gear is worn or damaged.
Replace the drum motor for the affected color.
Color registration detection unit is defective.
Replace the color registration detection unit.
Laser/scanner unit is defective.
Replace the laser/scanner for the affected color.
Calibrate the printer after replacing the
laser/scanner. See “Calibrate Now” on page 317.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
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Smearing
Table 7-34
Causes for smearing
Cause
Solution
Poor contact in the printer ground and cartridge
ground contacts.
Clean each printer cartridge ground contact and the
printer ground contact. If they are still dirty after
cleaning, or if they are damaged, replace the
cartridge, or replace the printer ground contact.
Fuser inlet guide is dirty or has debris.
Clean the fuser inlet guide.
Cartridge shutters are not opening.
Make sure the cartridge shutter bar is operating
properly.
Misplaced image
Table 7-35
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Causes for a misplaced image
Cause
Solution
Paper is skewed.
See Table 7-15 on page 267 to resolve the reason
for the skew.
Horizontal registration/transparency sensor is dirty.
Clean the sensor. See “Cleaning the OHT sensor”
on page 76 for instructions.
Duplex feed rollers are worn. (Applies to duplex
printing only.)
Replace the ETB.
DC controller PCB is defective.
Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
“Calibrate Now” on page 317.
Chapter 7 Troubleshooting 281
Repetitive defects troubleshooting
Defects on printer rollers can cause image defects to appear at regular intervals on the page. Use
the repetitive defects ruler on the next page (Figure 7-3) to measure the distance between defects
that recur on a page. Use Table 7-36 to determine which roller is causing the defect. To resolve the
problem, try cleaning the roller first. If the roller is still dirty after cleaning or if it is damaged, replace
the indicated part.
Note
Letter codes before the roller names in Table 7-36 correspond to the letters at the top of the repetitive
defects ruler in Figure 7-3. Not all rollers are shown in the ruler.
CAUTION
Do not use solvents or oils to clean rollers. Instead, rub the roller with lint-free paper. If dirt is difficult
to remove, rub the roller with lint-free paper dampened with rubbing alcohol.
Table 7-36
Note
Repetitive defect spacing
Roller
Distance
Type of defect
Replacement part
A toner charging roller
14 mm
B developing cylinder
50 mm
defect on front of paper
print cartridge
C primary charging roller
38 mm
blank spots
print cartridge
D toner feed roller
43 mm
E transfer/ media attaching
roller (MAR)
38 mm
defect on front of paper
ETB
F fuser pressure roller
63 mm
defect on back of paper
poor fusing
fuser
G transfer roller
(center to center distance
between cartridges)
82 mm
H photosensitive drum
94 mm
defect on front of paper
blank spots
cartridge
J fuser sleeve (fuser-heated 107 mm
roller)
defect on front of paper
poor fusing
fuser
fuser delivery roller
38 mm
defect on back of paper
fuser
output bin delivery roller
41 mm
defect on back of paper
fuser
registration roller
53 mm
defect on front of paper
paper pickup unit
sub registration roller
63 mm
blank spots
paper pickup unit
cassette feed roller
94 mm
defect on front of paper
paper pickup roller kit
cassette separation roller
94 mm
defect on back of paper
paper pickup roller kit
cassette pickup roller
see note below defect on front of paper
paper pickup roller kit
MP tray pickup roller
see note below defect on back of paper
MP tray pickup roller
assembly
Defects on the cassette pickup roller or the multi-purpose tray pickup roller do not cause a repetitive
defect. Defects on these rollers cause a defect to appear only on the leading edge of the image.
282 Troubleshooting
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Figure 7-3
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Repetitive defects ruler (1 of 2)
Chapter 7 Troubleshooting 283
Figure 7-4
Repetitive defects ruler (2 of 2)
284 Troubleshooting
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Interface troubleshooting
Communications checks
Note
Communication problems are normally the customer’s responsibility. Time spent attempting to resolve
these problems might not be covered by the product’s Hewlett-Packard warranty.
Refer the customer to the network administrator for assistance in troubleshooting network problems.
If the printer is not connected to an MS-DOS-based host, proceed to Table 7-37, Communications
check.
Table 7-37
Check
Communications check
Action
Is your computer configured to These parameters are required to communicate with the printer.
the parameters described in
Verify that the configuration of the computer's communications port
the configuration instructions? matches these parameters.
Note: If these parameters are not set properly, an error might
display on the control panel.
EIO troubleshooting
If the printer contains an optional HP Jetdirect print server, and you cannot communicate with the
printer over the network, verify the operation of the print server. Print a configuration page. If the
Jetdirect card does not appear under "Installed personalities and options" on the configuration page
(indicated by the arrow in Figure 7-5), see the troubleshooting section of the HP Jetdirect Print
Server Software Installation Guide.
If the host system and printer are still not communicating, replace the formatter PCB and the EIO
card and reconfigure the printer. If the problem persists, a protocol analyzer might be needed to find
the source of the problem.
CAUTION
HP LaserJet printers are not designed to work with mechanical switch-box products without proper
surge protection. These devices generate high transient voltages that cause permanent damage to
the formatter PCB. This circumstance is not covered by the Hewlett-Packard warranty.
Figure 7-5
HP color LaserJet 5500 series printer configuration page
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Chapter 7 Troubleshooting 285
AUTOEXEC.BAT standard configurations
Parallel DOS commands
Ensure that the AUTOEXEC.BAT file contains the following statements for parallel interface
communications:
MODE LPT1: ,,P
For MS-DOS version 4.0 and above:
MODE LPT1: ,,B
Note
This example assumes that you are using parallel printer port LPT1. If you are using LPT2 or LPT3,
replace LPT1 in the example with the appropriate printer port.
Printer Job Language (PJL) commands
See the HP Printer Job Language Technical Reference Manual for a complete description of PJL
commands. This manual is available with the HP PCL/PJL Reference Set on CD-ROM, part
number 5021-0337.
@PJL [Enter]
This command enables the specified printer language. If the printer does not receive this command
it enables the default language. This ensures the correct operation applications that do not support
PJL. The command syntax is:
@PJL [Enter] LANGUAGE = {PCL/PostScript} [<CR>] <LF>
UEL (universal exit language)
This command (also referred to as the universal exit language command) terminates the current
printer language and returns control to PJL. It performs the following actions:
●
Prints all data received before this command.
●
Performs a reset: <esc>E in PCL, <cntrl>D in PostScript.
●
Turns control over to PJL.
This command is also a valid HP-GL/2 terminator.
The UEL command must be immediately followed by the “@PJL” command prefix. Characters or
control codes other than @PJL (such as <CR> or <LF>), enable the default language and process
the print job in that language. All jobs must begin and end with the UEL command. Besides
entering PJL, the UEL command has the same effect as the <esc>E command. However, the
<esc>E command should always be included to ensure backward compatibility.
@PJL COMMENT
This command designates the current line as a comment, which is ignored. The syntax is:
@PJL COMMENT <words> [<CR>] <LF>
@PJL INFO CONFIG
This command solicits a response to describe the installed options and allows the printer to
configure the installed options automatically as the applications require.
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@PJL INFO ID
This command identifies the printer type to the host for reference when selecting printer drivers for
automatic installation. The command syntax is:
@PJL INFO ID <CR> <LF>
@PJL INFO USTATUS
This command queries the state of unsolicited JOB status. PAGE and TIMED status are not
supported. The syntax is:
@PJL INFO USTATUS <CR> <LF>
@PJL INFO PAGECOUNT
This command returns the number of pages printed by the engine.
@PJL JOB
This command informs the printer of the start of a PJL job and synchronizes the job status
information. The printer counts print jobs, including nested jobs, incrementing the job counter for the
@PJL JOB command and decrementing it for @PJL EOJ.
The printer accepts the NAME= parameter and returns the name string in the unsolicited JOB start
status message (if unsolicited job status is enabled). The printer transmits the unsolicited JOB status
message to every I/O channel that has enabled this function. This message’s format is:
@PJL USTATUS JOB <CR><LF>
START<CR><LF>
[NAME=<job name><CR><LF>]
<FF>
The printer resets the nested job counter whenever it switches the source to a different I/O channel.
This prevents a corrupt job on one channel from disrupting the activities on another channel.
@PJL EOJ
This command identifies the end of a print job and is a hint for the I/O switching algorithm. The printer
counts nested jobs and recognizes job boundaries when the counter decrements to zero. The printer
ignores isolated EOJ commands. Each EOJ must be preceded by a JOB command.
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Chapter 7 Troubleshooting 287
@PJL ECHO
This printer supports the ECHO command which transmits its parameters over the I/O channel to
the host that issued the command.
@PJL USTATUS JOB=ON/OFF
This command enables or disables the JOB status for the I/O channel that delivers the command.
@PJL USTATUSOFF
This command disables the unsolicited JOB status for the I/O channel that delivered the command.
For this printer, it duplicates the function of @PJL USTATUS JOB=OFF, AND @PJL USTATUS
DEVICE=OFF.
Note
All commands not supported by this printer’s PJL command set are returned with the message @PJL
XXXX<CR><LF>?<CR><LF>.
288 Troubleshooting
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Control panel troubleshooting
When you press
to enter the menus, the high-level menus are displayed in the following order:
●
RETRIEVE JOB (this menu displays only if a hard disk is installed)
●
INFORMATION
●
PAPER HANDLING
●
CONFIGURE DEVICE
●
DIAGNOSTICS
●
SERVICE
A menu map shows how individual items are configured within each of these menus. Figure 7-6
shows a sample of one page of the menu map. The menu map prints on six pages. The last page
gives instructions on how to use the control panel buttons.
Printing a menu map
Figure 7-6
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1
Press
to enter the MENUS.
2
Press
to highlight INFORMATION.
3
Press
to select INFORMATION.
4
Press
to highlight PRINT MENU MAP.
5
Press
to select PRINT MENU MAP.
HP color LaserJet 5500 series printer menu map
Chapter 7 Troubleshooting 289
Information menu
Use the Information menu to access and print specific printer information.
Table 7-38
Information menu
Menu item
Description
PRINT MENU MAP
Prints the control panel menu map, which shows the
layout and current settings of the control panel menu
items.
PRINT CONFIGURATION
Prints the printer configuration page.
PRINT SUPPLIES STATUS
Prints the estimated remaining life for the supplies;
reports statistics on total number of pages and jobs
processed, print cartridge manufacture date, serial
number, page counts, and maintenance information.
SUPPLIES STATUS
Displays the supplies status in a scrollable list.
PRINT USAGE
Prints a count of all media sizes that have passed
through the printer; lists whether they were simplex,
duplex, monochrome, or color; and reports the page
count.
PRINT DEMO
Prints a demonstration page.
PRINT FILE DIRECTORY
Prints the name and directory of files stored in the
printer on an optional hard disk.
PRINT PCL FONT LIST
Prints the available PCL fonts.
PRINT PS FONT LIST
Prints the available PS (emulated PostScript) fonts.
Paper handling menu
The Paper handling menu allows you to configure input trays by size and type. This menu can also
be used to set default media size and type. It is important to configure the trays correctly with this
menu before you print for the first time.
Note
If you have used previous HP LaserJet printers, you might be accustomed to configuring Tray 1 to
first mode or cassette mode. To mimic the settings for first mode, configure Tray 1 for size = ANY
and type = ANY. To mimic the settings for cassette mode, set either the size or type for tray 1 to a
setting other than ANY.
Table 7-39
Paper handling menu
Menu item
Value
Description
TRAY 1 SIZE
A list of available sizes
appears.
Allows you to configure the media size for Tray 1.
The default value is ANY.
TRAY 1 TYPE
A list of available types
appears.
Allows you to configure the media type for Tray 1.
The default value is ANY.
TRAY <N> SIZE
(N = 2, 3, or 4)
A list of available sizes
appears.
Allows you to configure the media size for Tray 2,
Tray 3, or Tray 4. The default setting is the size
detected by the guides in the tray. To use a custom
size, move the switch in the try to custom.
TRAY <N> TYPE
(N = 2, 3, or 4)
A list of available types
appears.
Allows you to configure the media type for Tray 2,
Tray 3, or Tray 4. The default is PLAIN.
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Configure device menu
The Configure device menu has several submenus. These submenus allow you to change the
printer’s default printing settings, adjust the print quality, change the system’s configuration and I/O
options, and reset the printer to its default settings.
Printing menu
The settings in the Printing menu affect only jobs without identified properties. Most jobs identify all of
the properties and override the values from this menu.
Table 7-40
ENWW
Printing submenu
Menu item
Values
Description
COPIES
1 - 32000
Allows you to set the default number of copies.
DEFAULT PAPER SIZE
A list of available sizes
appears.
Allows you to set the default media size.
DEFAULT CUSTOM
PAPER SIZE
UNIT OF MEASURE
X DIMENSION
Y DIMENSION
Allows you to set the default size for any job without
dimensions.
DUPLEX
OFF
ON
Allows you to enable or disable the duplex function
on models with duplexing capability.
OVERRIDE A4/LETTER NO
YES
Allows you to set the printer to print an A4 job on
letter-size paper when no A4 paper is loaded.
MANUAL FEED
ON
OFF
Allows you to manually feed media.
COURIER FONT
REGULAR
DARK
Allows you to select a version of the Courier font.
WIDE A4
NO
YES
Allows you to change the printable area of A4 paper
so that eighty 10-pitch characters may be printed on
a single line.
PRINT PS ERRORS
OFF
ON
Allows you to select to print PS error pages.
PCL
FORM LENGTH
ORIENTATION
FONT SOURCE
FONT NUMBER
FONT PITCH
SYMBOL SET
APPEND CR TO LF
Allows you to configure settings for the printer control
language.
Chapter 7 Troubleshooting 291
Print quality menu
The Print quality menu allows you to adjust all aspects of print quality, including calibration,
registration, and color halftone settings.
Table 7-41
Print quality submenu
Menu item
Values
Description
ADJUST COLOR
CYAN DENSITY
MAGENTA DENSITY
YELLOW DENSITY
BLACK DENSITY
RESTORE COLOR
VALUES
Allows you to modify the halftone settings for each
color.
SET REGISTRATION
PRINT TEST PAGE
SOURCE
ADJUST TRAY 1
ADJUST TRAY 2
ADJUST TRAY 3
ADJUST TRAY 4
Allows simplex and duplex image alignment.
PRINT MODES
A list of available modes
appears.
Allows you to associate each media type with a
specific print mode.
OPTIMIZE
REDUCE
BACKGROUND
TRANSFER
RESTORE OPTIMIZE
Allows you to optimize certain parameters for all jobs
rather than optimizing by media type.
CALIBRATE NOW
292 Troubleshooting
Executes all printer calibrations: DMAX, DHALF,
color plane registration, and drum phase adjustment
ENWW
System setup menu
The System setup menu allows you to make changes to general printer configuration default settings
such as PowerSave Time, printer personality (language), and jam recovery.
Table 7-42
ENWW
System setup submenu
Menu item
Values
Description
JOB STORAGE LIMIT
1-100
Sets the limit for the maximum number of jobs stored
on the hard disk at the printer.
JOB HELD TIMEOUT
OFF
1 HOUR
4 HOURS
1 DAY
1 WEEK
Sets the period of time that the system keeps files in
job storage before deleting them from the queue.
COLOR/MONO MIX =
AUTO
MOSTLY COLOR
PAGES
MOSTLY BLACK
PAGES
AUTO will reset the printer to the factory default
setting, which is MOSTLY COLOR.
MOSTLY COLOR PAGES will exhibit the NEVER
SWITCH behavior to maximize performance.
MOSTLY BLACK PAGES will exhibit the LOOK
AHEAD FIRST behavior to improve cost per page as
much as possible while minimizing impact to
performance.
TRAY BEHAVIOR
USE REQUESTED
TRAY
MANUALLY FEED
PROMPT
Allows you to specify settings for the tray selection
behavior. (This setting allows you to configure the
trays to behave like trays in some previous HP
printers.)
POWERSAVE TIME
1 MINUTE
5 MINUTES
30 MINUTES
1 HOUR
2 HOURS
4 HOURS
Reduces power consumption when the printer has
been inactive for an extended period.
PERSONALITY
AUTO
PCL
PS
Sets the default personality to automatic switching,
PCL, or PostScript emulation.
CLEARABLE
WARNINGS
ON
JOB
Sets whether a warning is cleared on the control
panel or when another job is sent.
AUTO CONTINUE
ON
OFF
Determines printer behavior when the system
generates an auto continuable error.
SUPPLIES LOW
CONTINUE
STOP
Sets low supplies reporting options.
JOB STORAGE LIMIT
1-100
Sets the limit for the maximum number of jobs stored
on the hard disk at the printer.
JAM RECOVERY
AUTO
ON
OFF
Sets whether the printer will attempt to reprint pages
after a jam.
LANGUAGE
A list of available
languages appears.
Sets the default language.
Chapter 7 Troubleshooting 293
I/O menu
The I/O menu allows you to configure the printer’s I/O options.
Table 7-43
I/O submenu
Menu item
Values
Description
I/O TIMEOUT
5 - 300
Allows you to select the I/O timeout in seconds.
PARALLEL INPUT
HIGH SPEED
ADVANCED
FUNCTIONS
Allows you to select the speed at which the parallel
port communicates with the host, and to enable or
disable the bi-directional parallel communication.
EIO X
(Where X=1, 2, or 3.)
Possible values are:
TCP/IP
IPX/SPX
APPLETALK
DLC/LLC
LINK SPEED
NOVELL
Allows you to configure EIO devices installed in slot
1, 2, or 3.
Resets menu
The Resets menu allows you to reset factory settings, disable and enable PowerSave, and update
the printer after new supplies are installed.
Table 7-44
Resets submenu
Menu item
Values
Description
RESTORE FACTORY
SETTINGS
None.
Allows you to clear the page buffer, remove all
perishable personality data, reset the printing
environment, and return all default settings to factory
defaults.
POWERSAVE
ON
OFF
Allows you to enable and disable PowerSave.
RESET SUPPLIES
NEW TRANSFER KIT
NEW FUSER KIT
Allows you to inform the printer that a new transfer kit
or new fuser kit has been installed.
294 Troubleshooting
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Diagnostics menu
The Diagnostics menu allows you to run tests that can help you identify and solve problems with the
printer.
Table 7-45
ENWW
Diagnostics menu
Menu item
Description
PRINT EVENT LOG
Prints an event log that displays the last 50 entries in
the printer’s event log, starting with the most recent.
SHOW EVENT LOG
Displays the last 50 events on the control panel
display, starting with the most recent.
PQ TROUBLESHOOTING
Prints a series of print quality assessment pages that
help troubleshoot any print quality problems.
DISABLE CARTRIDGE CHECK
Allows you to remove a print cartridge to help
determine which cartridge is the source of the
problem.
PAPER PATH TEST
Used for testing the paper handling features of the
printer, such as the configuration of the trays.
SENSOR TEST
Allows you to test the paper path sensors and
switches for correct operation.
COMPONENT TEST
Activates individual parts independently to isolate
noise, leaking, and other hardware issues.
PRINT/STOP TEST
Isolates print quality faults more accurately by
stopping the printer in mid print cycle. Stopping the
printer in mid cycle allows you to see where the
image begins to degrade.
Chapter 7 Troubleshooting 295
Service menu
The Service menu is PIN protected for added security. Only authorized service people have access
to the service menu. When you select SERVICE from the list of menus, you are prompted to enter
your 8-digit PIN number. The PIN for this printer is 04550002.
1
Press
or
until the first digit of the PIN is displayed.
2
Press
to save the digit. The display will replace the digit with an asterisk.
3
Repeat steps 1 and 2 until all eight digits are entered.
4
Press
at any time to move to the previous digit.
Use the Service menu to reset counts, clear the event log, enter the serial number, enter the date
the printer was first used, and reset the default paper size.
Table 7-46
Service menu
Menu item
Values
CLEAR EVENT LOG
Description
Allows you to clear the printer’s internal event log
TOTAL PAGE COUNT
Range: 0 - 9999999
Allows you to reset the page count after replacing
the formatter. The page count should reflect the
number of pages printed on the print engine rather
than the formatter.
TRANSFER KIT
COUNT
Range: 0 - 9999999
(120,000 is the
maximum number of
pages the transfer unit
can print)
Allows you to reset the page count of the current
transfer unit if the value is lost. This item
automatically resets to zero when the transfer unit is
replaced and the user selects the choice to reset the
transfer count.
FUSER KIT COUNT
Range: 0 - 9999999
(150,000 is the
maximum number of
pages the fuser can
print)
Allows you to reset the page count of the current
fuser if the value is lost. This item automatically
resets to zero when the fuser is replaced and the
user selects the choice to reset the fuser count.
SERIAL NUMBER
XXXXXXXXXX
Allows you to update the serial number if you replace
the formatter.
SERVICE ID
YYDDD
If you replace the formatter, this item allows you to
set the date to the date the printer was first used,
rather than the date the new formatter was installed.
See “Service ID” on page 319 for information on the
date format.
COLD RESET PAPER
LETTER
A4
If the customer uses default paper size of A4 (used
in Europe), this item allows you to reset the default if
you replace the formatter.
296 Troubleshooting
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Tools for troubleshooting
Embedded Web server
When the printer is directly connected to a computer, the embedded Web server is supported for
Windows 95 and later. In order to use the embedded Web server with a direct connection, you must
choose the Custom installation option when you install the printer driver. Select the option to load
Printer Status and Alerts. The proxy server is installed as part of the Printer Status and Alerts
software.
When the printer is connected to the network, the embedded Web server is automatically available.
You may access the embedded Web server from Windows 95 and later.
The embedded Web server allows you to view printer and network status and to manage printing
functions from your computer instead of from the printer control panel. Below are examples of what
you can do using the embedded Web server:
●
view printer control status information
●
set the type of paper loaded in each tray
●
determine the remaining life on all supplies and order new ones
●
view and change tray configurations
●
view and change the printer control panel menu configuration
●
view and print internal pages
●
receive notification of printer and supplies events
●
view and change network configuration
To use the embedded Web server, you must have Microsoft Internet Explorer 4 and later or Netscape
Navigator 4 and later. The embedded Web server works when the printer is connected to an
IP-based network. The embedded Web server does not support IPX-based printer connections. You
do not have to have Internet access to open and use the embedded Web server.
To access the embedded Web server
In a supported Web browser on your computer, type the IP address for the printer. (To find the IP
address, print a configuration page.)
Note
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Once you open the URL, you can bookmark it so that you can return to it quickly in the future.
1
The embedded Web server has three tabs that contain settings and information about the
printer: the Information tab, the Settings tab, and the Network tab. Click the tab that you want
to view.
2
See the following sections for more information about each tab.
Chapter 7 Troubleshooting 297
Information tab
The Information pages group consists of the following pages:
●
Device Status. Displays the printer status and shows the life remaining of HP supplies, with 0
percent representing that a supply is empty. The page also shows the type and size of print
media set for each tray. To change the default settings, click Change Settings.
●
Configuration page. Shows the information found on the printer Configuration page.
●
Supplies Status. Shows the life remaining of HP supplies, with 0 percent representing that a
supply is empty. This page also provides supplies part numbers. To order new supplies, click
Order Supplies in the Other Links area on the left side of the window. To visit any website,
you must have Internet access.
●
Event log. Shows a list of all printer events and errors.
●
Usage page. Shows a summary of the number of pages the printer has printed, grouped by
size and type.
●
Device Information. Shows the printer network name, address, and model information. To
change these entries, click Device Information on the Settings tab.
Settings tab
This tab allows you to configure the printer from your computer. The Settings tab can be password
protected. If this printer is networked, always consult with the printer administrator before changing
settings on this tab.
The Settings tab contains the following pages.
●
Configure Device. Allows you to configure all printer settings from this page. This page
contains the traditional menus found on printers using a control panel display. These menus
include Information, Paper Handling, Configure Device, and Diagnostics.
●
Alerts. Network only. Allows you to set up to receive e-mail alerts for various printer and
supplies events.
●
E-mail. Network only. Used in conjunction with the Alerts page to set up incoming and outgoing
e-mail, as well as to set e-mail alerts.
●
Security. Allows you to set a password that must be entered to gain access to the Settings
and Networking tabs. Enable and disable certain features of the EWS.
●
Other Links. Allows you to add or customize a link to another website. This link is displayed in
the Other Links area on all embedded Web server pages. These permanent links always
appear in the Other Links area: HP Instant Support™, Order Supplies, and Product
Support.
●
Device Information. Allows you to name the printer and assign an asset number to it. Enter
the name and e-mail address for the primary contact who will receive information about the
printer.
●
Language. Allows you to determine the language in which to display the embedded Web
server information.
Networking tab
This tab allows the network administrator to control network-related settings for the printer when it
is connected to an IP-based network. This tab will not appear if the printer is directly connected to a
computer, or if the printer is connected to a network using anything other than an HP Jetdirect print
server card.
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Other links
This section contains links that connect you to the Internet. You must have Internet access in order to
use any of these links. If you use a dial-up connection and did not connect when you first opened the
embedded Web server, you must connect before you can visit these websites. Connecting might
require that you close the embedded Web server and reopen it.
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●
HP Instant Support™ connects you to the HP website to help you find solutions. This service
analyzes your printer error log and configuration information to provide diagnostic and support
information specific to your printer.
●
Order Supplies connects to the HP website and order genuine HP supplies, such as print
cartridges and paper.
●
Product Support connects to the support site for the HP Color LaserJet 5500 printer where you
can search for help regarding general topics.
Chapter 7 Troubleshooting 299
Printer Status and Alerts software
Printer Status and Alerts is supported only for Windows 95 and later versions.
The Printer Status and Alerts software is available to users of both networked and directly
connected printers. To use Printer Status and Alerts software with a directly connected computer,
you must choose the Custom installation option when you install the printer driver. Select the option
to install Printer Status and Alerts. For network connections, Printer Status and Alerts is installed
automatically with the Typical software installation option.
This software allows you to view the embedded Web server information for a particular printer. It
also generates messages on the computer regarding the status of the printer and print jobs.
Depending on how the printer is connected, you can receive different messages.
●
Networked printers. You can receive regular job status messages that appear every time a
print job is sent to the printer or every time the print job finishes printing. You can also receive
alert messages. These messages appear when you are printing to a particular printer if that
printer experiences a problem. In some cases, the printer can continue to print (such as when
a tray that is not being used is open, or a print cartridge is low). In other cases, a problem may
prevent the printer from printing (such as when paper is out, or a print cartridge is empty).
●
Directly connected printers. You can receive alert messages that appear when the printer
experiences a problem but can continue printing or a problem that prevents it from printing. You
can also receive messages indicating the print cartridge is low.
You can set alert options for a single printer that supports Printer Status and Alerts, or you can set
alert options for all printers that support Printer Status and Alerts. For networked printers, these
alerts only appear for your jobs.
Note that even if you are setting alert options for all printers, not all options you select will apply to
all printers. For example, when selecting the option to notify you when the print cartridges are low,
directly connected printers that support Printer Status and Alerts will generate a message when the
print cartridges are low. However, none of the networked printers will generate this message,
unless it affects a user-specific job.
To choose which status messages appear
1
Open Printer Status and Alerts in one of these ways:
• Double-click the Printer Status and Alerts tray icon, which is near the clock in the Tray
Manager.
• On the Start menu, point to Programs, point to Printer Status and Alerts, and click Printer
Status and Alerts.
2
Click the Options icon in the left pane.
3
In the For field, select the printer driver for this printer, or select All Printers.
4
Clear the options for the messages you do not want to appear, and select the options for the
messages you do want to appear.
5
Under Status check rate, select how frequently you want the software to update the printer
status information that the software uses to generate the messages. Status Check Rate might
not be available if the printer administrator has restricted the rights to this function.
To view status messages and information
On the left side of the window, select the printer for which you want to see information. Information
provided includes status messages, supplies status, and printer capabilities. You can also click the
Job History (clock) icon at the top of the window to view a list of previous jobs sent to the printer
from your computer.
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Printer configuration page
Use the configuration page to view current printer settings, to help troubleshoot printer problems, or
to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer
languages.
1
Press
to enter the MENUS.
2
Press
to highlight INFORMATION.
3
Press
to select INFORMATION.
4
Press
to highlight PRINT CONFIGURATION.
5
Press
to select PRINT CONFIGURATION.
The message PRINTING... CONFIGURATION appears on the display until the printer finishes printing
the configuration page. The printer returns to the READY state after printing the configuration page.
Note
If the printer is configured with EIO cards (for example, an HP Jetdirect Print Server) or an optional
hard disk drive, an additional configuration page will print that provides information about those devices.
1
2
3
Figure 7-7
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4
5
6
Printer configuration page
1
printer information
2
event log
3
installed personalities and options
4
memory
5
security
6
paper trays and options
Chapter 7 Troubleshooting 301
Supplies status page
The supplies status page illustrates the remaining life for the following printer supplies:
●
print cartridges (all colors)
●
transfer unit
●
fuser
To print the supplies status page:
1
Press
to enter the MENUS.
2
Press
to highlight INFORMATION.
3
Press
to select INFORMATION.
4
Press
to highlight PRINT SUPPLIES STATUS.
5
Press
to select PRINT SUPPLIES STATUS.
The message PRINTING... SUPPLIES STATUS appears on the display until the printer finishes
printing the supplies status page. The printer returns to the Ready state after printing the supplies
status page.
Note
If you are using non-HP supplies, the supplies status page will not show the remaining life for those
supplies.
1
2
5
6
3
4
Figure 7-8
Supplies status page
1
black print cartridge information
2
cyan print cartridge information
3
magenta print cartridge information
4
yellow print cartridge information
5
image transfer kit (ETB) information
6
image fuser kit information
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Usage page
The usage page lists a page count for each size of media that has passed through the printer. This
page count includes the number of pages that were printed on one side, the number that were
printed on two sides (duplexed), and totals of the two printing methods for each media size. It also
lists the average percentage of page coverage for each color.
1
Press
to enter the MENUS.
2
Press
to highlight INFORMATION.
3
Press
to select INFORMATION.
4
Press
to highlight PRINT USAGE.
5
Press
to select PRINT USAGE.
The message PRINTING... USAGE appears on the display until the printer finishes printing the usage
page. The printer returns to the Ready state after printing the usage page.
1
2
3
Figure 7-9
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Usage page
1
printer identification information
2
usage totals
3
percent of coverage broken down by color
Chapter 7 Troubleshooting 303
Event log
The event log lists the printer events, including printer jams, service errors, and other printer
conditions.
1
Press
to enter the MENUS.
2
Press
to highlight DIAGNOSTICS.
3
Press
to select DIAGNOSTICS.
4
Press
to highlight PRINT EVENT LOG.
5
Press
to select PRINT EVENT LOG.
The message PRINTING... EVENT LOG appears on the display until the printer finishes printing the
event log. The printer returns to the Ready state after printing the event log.
1
2
Figure 7-10
3
4
5
Event log
1
current page count and printer serial number
2
event number (the most recent is at the top of the list)
3
error code
4
page count at which the event occurred
5
description of the event
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Diagnostics
Diagnostics flowchart
Use this flowchart to help identify the cause of high-level printer problems. These problems are
indicated by abnormalities in the printer’s power-on sequence. The LED that the flowchart refers to is
on the formatter. Figure 7-12 on the next page indicates where this LED is located. This is a
"heartbeat" LED that blinks on and off when the formatter is operating properly.
Figure 7-11
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Diagnostics flowchart
Chapter 7 Troubleshooting 305
Figure 7-12
Formatter LED
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Engine diagnostics
This section provides an overview of the engine diagnostics incorporated into the HP Color LaserJet
5500 series printer. The printer contains extensive internal diagnostics that help in troubleshooting
print quality issues, paper path issues, noise issues, component issues, and timing issues.
Diagnostics mode
Some of the diagnostic tests automatically put the printer into a special diagnostics mode. The
special diagnostics mode allows the printer to perform actions that it normally could not because the
printer would enter an error state. Always follow the control panel directions in the Diagnostic menu
to properly exit the special diagnostics mode and return the printer to a normal state.
Diagnostics that put the engine into the special diagnostics mode
There are three diagnostic tests that put the engine into a special state:
●
Disable cartridge check
●
Sensor test
●
Component test
While the printer is in the special diagnostics mode, the display should read:
Ready Diagnostics Mode
To exit press Cancel Job
When the printer is in the special diagnostics mode, the three tests listed above appear in the menu
and are available to be run. To access other diagnostic tests or to leave the special state, press the
CANCEL JOB button, and then select Exit diagnostics. The printer will reset itself, and then return
to the normal state.
Note
To access the main menu and get to the diagnostics menu when the engine is in an error state, such
as when a cartridge is missing, you do not have to turn the printer off and then on again or resolve the
error state before proceeding with the diagnostics tests. Simply open the top cover to release the door
switch, which will allow you to navigate the main menu and access the diagnostics menu.
Note
A good understanding of how the printer operates is required to use the engine diagnostics
successfully. Before proceeding with these diagnostic tests, be sure you understand the information
in Chapter 5 of this manual.
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Chapter 7 Troubleshooting 307
Diagnostics tests
Different tests can be used to isolate different types of issues. For component or noise isolation,
you can run the diagnostics with the covers removed. Removing the rear cover, top cover, rear top
cover, and side covers provides a better view of the areas being tested. To operate the printer with
the covers removed, defeat the door switch (SW1, callout 1) and depress the ETB connector
(callout 2) after closing the ETB.
WARNING!
Take caution when performing printer diagnostics to avoid risk of injury. Only trained service
personnel should access and run the diagnostics with the covers removed. Never touch any of the
power supplies with the printer turned on.
1
2
Figure 7-13
Door switch and ETB connector
Note
Any time a cartridge is installed or removed while the covers are removed, the door interlock must
be cycled to simulate opening and closing the top cover in order for the engine to recognize the
change. The ETB must be closed and its connector must be depressed before cycling the door switch,
or the printer will generate a 59.90 Printer Error. With covers installed, the door switch and ETB
connector are automatically operated. With covers removed, you must manually perform these steps.
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Individual diagnostic tests
The following sections explain in more detail how to operate the various diagnostics properly.
Print event log
This item prints an event log that displays the last 50 entries in the printer’s event log, starting with
the most recent.
Show event log
This item displays on the control panel the last 50 events on the control panel display, starting with
the most recent.
PQ troubleshooting
This item prints a series of print quality assessment pages that help troubleshoot print quality
problems.
Disable cartridge check (special mode test)
This diagnostic test allows you to print internal pages or send an external job to the printer with one
or more print cartridges removed or swapped. Because the cartridges are not keyed, the diagnostic
test can be run with one to four cartridges removed or swapped to another location. Consumable
supply errors are ignored while in this mode. Once in this mode, you can navigate the menus and
print internal pages or send an external print job to the printer. This diagnostic test can be used to
isolate print quality problems related to individual cartridges and to isolate individual cartridge
problems such as noise.
Note
Do not remove or swap cartridges before entering the disable cartridge check diagnostic. After entering
the test, you can remove or swap cartridges.
While performing the disable cartridge check, you can navigate the menus and print internal pages
as desired from the control panel. Use the
button to access the menus as you normally would.
You can also send external print jobs to the printer.
To exit this diagnostic, press the CANCEL JOB button and then select Exit diagnostics.
Paper path test
This diagnostic will generate one or more test pages that you can use to isolate the cause of paper
jams.
To isolate a problem, you can specify which input tray to use, specify whether to use the duplex path,
and specify the number of copies to print. Multiple copies can be printed to help isolate intermittent
problems. The following options become available after you enter the diagnostic:
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●
Print test page. Run the paper path test from the default settings: Tray 2, no duplex, and one
copy. To specify other settings, scroll down the menu and select the setting, then scroll back up
and select PRINT TEST PAGE to execute the test.
●
Source. Select Tray 1, Tray 2, (or, if an optional 500-sheet paper feeder is installed, select Tray 3,
or Tray 4).
●
Duplex. Enable or disable 2-sided printing.
●
Copies. Set the numbers of copies to be printed; the choices are 1,10, 50, 100, or 500.
Chapter 7 Troubleshooting 309
Sensor Test (special mode test)
This diagnostic test allows you to test the printer's sensors and switches for proper operation. Each
sensor is represented by a letter, as indicated in Table 7-47. A one below the letter indicates paper
is present. For the paper size sensor, the range of values is from 0 to 7. Table 7-48 indicates the
switch state and paper size associated with each of these values.
Table 7-47
Figure 7-14
Sensor test letter codes
Letter
Sensor
Sensor/switch
number
Idle value
(doors closed, paper in
Trays 1 and 2)
A
top of page
PS801
0
B
fuser inlet/speed
PS8
1
C
fuser delivery
PS7
0
D
output bin full
PS6
0
E
MP tray paper presence
PS802
0
F
Tray 2 paper presence
PS601
0
G
Tray 2 paper width
SW1, SW2, SW3
0 - 7 (see Table 7-48)
H
Tray 2 paper length
SW4, SW5, SW6
0 - 7 (see Table 7-48)
I
Tray 3 paper presence
PS503
0
J
Tray 3 paper width
SW501,502, 503
0 - 7 (see Table 7-48)
K
Tray 3 paper length
SW504, 505, 506
0 - 7 (see Table 7-48)
L
Tray 4 paper presence
PS503
0
M
Tray 4 paper width
SW501,502, 503
0 - 7 (see Table 7-48)
N
Tray 4 paper length
SW504, 505, 506
0 - 7 (see Table 7-48)
O
Door
SW1
1
Tray 2 paper size switch arrangement
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Table 7-48
Tray 2 paper size codes
Paper size
Note
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Paper length detection
switch
Paper width detection
switch
SW1
SW2
SW3
SW4
SW5
SW6
A3
on
off
on
on
off
na
A4 landscape
off
off
on
on
off
na
A4 portrait
on
off
off
off
off
na
Ledger
on
off
on
on
on
na
Letter landscape
off
off
on
on
on
na
Letter portrait
on
on
off
off
off
na
B4
on
off
on
off
on
na
B5 portrait
off
on
on
off
off
na
Legal
on
off
on
off
off
na
Executive
off
on
off
off
off
na
A5 portrait
off
off
on
off
off
na
Custom
on
on
on
na
na
na
No cassette
off
off
off
off
off
off
Depressing all three switches of the Tray 2 paper size levers to cause the control panel to display the
custom paper menu. Press the
button to return to the sensor diagnostic display.
Chapter 7 Troubleshooting 311
To toggle a sensor, find and move the sensor flags in the following locations:
●
WARNING!
A. Remove Tray 2. The flag is located in the center paper inlet path of the paper pickup unit,
directly in front of right-side white roller. The flag is recessed above the registration shutter in
the paper pickup unit.
The fuser might be hot; wait 10 minutes for it to cool down.
●
B. Open the ETB and wait for the fuser to cool down. The fuser inlet flag is in located at the
front center of the fuser. Access the flag from above the black print cartridge.
●
C. The fuser delivery flag is located at the upper center of fuser, behind the fuser Caution label.
It is wrapped in a clear roller.
●
D. The output bin full sensor is located on upper rear edge of the fuser.
●
E. Remove Tray 2. The Tray 1 (MP tray) paper presence sensor flag is the black lever on the
front right of the paper tray cavity. The Tray 2 paper length sensor (H) must be activated for the
MP paper presence sensor to change states.
●
F. Remove Tray 2. The Tray 2 paper presence sensor flag is the black lever in the middle center
of the paper tray cavity.
●
G. Remove Tray 2. The Tray 2 paper width detection switches are located on the left side of the
paper tray cavity. They are the front set of sensors.
●
H. Remove Tray 2. The Tray 2 paper length detection switches are located on the left side of
the paper tray cavity. They are the rear set of sensors.
●
I. Remove Tray 3. The Tray 3 paper presence sensor flag is the black lever in the middle center
of the paper tray cavity.
●
J. Remove the left cover of Tray 3. The Tray 3 paper width detection switches are located on the
left side of the paper tray cavity. They are the front set of sensors.
●
K. Remove the left cover of Tray 3. The Tray 3 paper length detection switches are located on
the left side of the paper tray cavity. They are the rear set of sensors.
●
L. Remove Tray 4. The Tray 4 paper presence sensor flag is the black lever in the middle
center of the paper tray cavity.
●
M. Remove the left cover of Tray 4. The Tray 4 paper width detection switches are located on
the left side of the paper tray cavity. They are the front set of sensors.
●
N. Remove the left cover of Tray 4. The Tray 4 paper length detection switches are located on
the left side of the paper tray cavity. They are the rear set of sensors.
●
O. The door switch is located on the right front of the printer frame (underneath the right cover).
Component test (special mode test)
The component test allows you to exercise individual parts independently to isolate problems.
Each component test can be exercised once or repeatedly. If CONTINUOUS is selected as the repeat
option, the test will cycle the component on and off. This process will repeat for 2 minutes, and then
the test will terminate.
Menus cannot be accessed during component tests, so the
the CANCEL JOB button.
Note
button serves the same function as
The door interlock switch must be defeated to run any of the component tests. If covers are removed,
the door switch must be manually cycled during some tests for the engine to recognize a change.
The ETB assembly can be open, closed, or removed while some of these tests are executing.
Print cartridges can be installed or removed during certain tests. The display prompts for removal of
some or all cartridges during certain tests in order to rotate and isolate certain components, as well
as to protect the cartridges and ETB.
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The following component tests can be executed:
●
Transfer motors. This test turns the components involved in the image transfer process: the
cartridge motors, the ETB motor and belt (if the ETB is closed and the connector is seated), and
the print cartridges (if the ETB is closed). You can remove or install print cartridges during this
test.
●
Belt only. This test turns only the ETB motor and belt. The ETB must be closed and the
connector seated. The display prompts you to remove the cartridges because the ETB belt
contacts the photosensitive drums and cannot turn without them rotating also. Rotating the
photosensitive drums could damage the belt or photosensitive drums. If covers are removed, you
must manually cycle the door switch after removing the cartridges for the test to execute.
●
Cartridge motors. This test rotates only the print cartridge drive motors. The display prompts
you to remove at least one cartridge for the same reason as stated for the Belt only test. The
engine rotates the cartridge motor(s) for only the cartridges that are removed. To rotate all
motors sequentially, remove all cartridges; to isolate one motor, remove only that cartridge. If
covers are removed, you must manually cycle the door switch after removing the cartridges for
the test to execute. Always start this test with all cartridges installed, and cycle the door switch so
the printer recognizes the configuration. Then proceed with the test, removing one or more
cartridges.
●
Black, Magenta, Yellow, Cyan laser/scanners. These four tests allow you to rotate each
scanner motor individually.
●
Fuser motor. This test rotates the fuser motor and drive gears.
●
Alienation motor (also called the developing disengaging motor). This test moves the
developing disengaging rod, clutches, and plates through their three positions:
• Clean/Home: middle position; all cartridges disengaged; used during cleaning cycle
• Color: top position; no cartridges disengaged; used during color printing
• Black: lowest position; C, M, and Y cartridges disengaged, black engaged; used during
black-only printing
●
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Tray 1 solenoid/Tray 2 clutch. This test activates and releases the Tray 1 solenoid and the Tray
2 clutch. Tray 2 must be installed or the Tray 2 paper length sensors (the rear set of sensors)
must be activated for this test to operate.
Chapter 7 Troubleshooting 313
Print/Stop test
This diagnostic test can be used to isolate the cause of problems, such as image formation defects
and jams, within the engine. This test allows you to stop the paper anywhere along the printer's
paper path. The test can be programmed to stop printing internal pages or an external print job
when the paper reaches a certain position. The test can also be programmed to stop from 0 to
60,000 mS. If the timer is set to a value that is greater than it takes to print the job, there are two
ways to recover the printer.
●
After the print job completes, press CANCEL JOB to return to the diagnostic menu before the
timer times out.
●
After the timer times out, press CANCEL JOB. You will have to cycle the door switch to restart the
engine and return it to a normal state.
When the timer trips, the display shows the message Printing stopped, Press
to
will print the previously selected job. If you do not want the previous job to
print, press CANCEL JOB first, and then press the
button.
continue. Pressing
Note
Do not attempt to execute a Print/Stop test while the printer is calibrating; a power cycle will be
required. If you encounter a jam message during testing, cycle the door switch.
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Test pages
Printing test pages helps you determine whether the printer engine and the formatter are functioning.
Engine test page
To verify that the printer engine is functioning, print an engine test page. Use a small pointed object
to depress the test page switch located on the left side of the printer, as shown in Figure 7-15. The
test page should have a series of horizontal lines. The test page can use only Tray 2 as the paper
source, so ensure paper is loaded in Tray 2.
Figure 7-15
Test page switch
Formatter test page
To verify that the formatter is functioning, print a configuration page as follows:
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1
Press
to enter the MENUS.
2
Press
to highlight INFORMATION.
3
Press
to select INFORMATION.
4
Press
to highlight PRINT CONFIGURATION.
5
Press
to select PRINT CONFIGURATION.
Chapter 7 Troubleshooting 315
Engine resets
Cold reset
A cold reset unlocks menus that have been locked and resets variables in the control panel.
However, it does not clear the values in the Service menu (such as the serial number and page
counts).
To perform a cold reset
1
Turn the printer on.
2
As the printer performs its power-on sequence, press and hold
control panel are lit.
3
When SELECT LANGUAGE appears on the display, press
display.
4
Press
until all three lights on the
until COLD RESET appears on the
. The printer will perform a cold reset and then continue its power-on sequence.
NVRAM initialization
CAUTION
Initializing NVRAM will reset the serial number, the event log, the page counts, the calibration settings,
and the EIO card. Use the Service menu to restore the serial number and page counts. You will also
need to reconfigure any computers that print to this printer to recognize the printer. Initialize NVRAM
only when absolutely necessary. In most situations, use a Cold reset to reset printer variables but
still retain the needed values in the Service menu.
Before initializing NVRAM, print a configuration page and a supplies status page to gather the
following information:
●
total page count and color page count
●
transfer kit count
●
fuser kit count
●
serial number
To initialize NVRAM
1
Turn the printer on and watch the control panel display.
2
When the display begins showing the memory count, press and hold
the control panel are lit.
3
Press
4
Press PAUSE/RESUME. The display should show SKIP DISK LOAD.
5
Press
until NVRAM INIT is highlighted.
6
Press
. The printer will initialize NVRAM and then continue its power-on sequence.
316 Troubleshooting
until all three lights on
.
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Hard disk initialization
A hard disk initialization will erase and reformat the printer’s hard disk. Perform hard disk initialization
only if an error code appears on the control panel indicating an EIO disk error. Always try initializing
the hard disk before replacing it.
To initialize the hard disk
1
Turn the printer on.
2
As the printer performs its power-on sequence, press and hold the PAUSE/RESUME button until all
three lights on the control panel are lit.
3
Press
. The display should show INITIALIZE DISK.
4
Press
. The printer will initialize the hard disk and continue its power-on sequence.
Calibration bypass
During certain diagnostic procedures, you will need to bypass the automatic calibration that is
performed whenever the printer is turned on.
To bypass calibration
1
Turn the printer on and watch the control panel display.
2
When the display begins showing the memory count, press and hold
the control panel are lit.
3
Press
4
Press PAUSE/RESUME. The display should show SKIP DISK LOAD.
5
Press
until SKIP CALIBRATION is highlighted.
6
Press
. The printer will skip calibration and then continue its power-on sequence.
until all three lights on
.
Calibrate Now
Use the following procedure to calibrate the printer whenever you replace the DC controller, the ETB,
the drum drive motors, the drum drive gears, or a laser/scanner.
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1
Press
to enter the MENUS.
2
Press
to highlight CONFIGURE DEVICE.
3
Press
to select CONFIGURE DEVICE.
4
Press
to highlight PRINT QUALITY.
5
Press
to select PRINT QUALITY.
6
Press
to highlight CALIBRATE NOW.
7
Press
to select CALIBRATE NOW.
8
Wait for the printer to calibrate.
Chapter 7 Troubleshooting 317
Service menu
Accessing the Service menu
The Service menu is PIN protected for added security. Only authorized service people have access
to the Service menu. When you select SERVICE from the list of menus, you are prompted to enter
your 8-digit PIN number. The PIN for this printer is 04550002.
1
Press
or
until the first digit of the PIN is displayed.
2
Press
to save the digit. The display will replace the digit with an asterisk.
3
Repeat steps 1 and 2 until all eight digits are entered.
4
Press
at any time to move to the previous digit.
Clear event log
This item allows you to clear the printer’s internal event log.
Total page count
The page count stored in NVRAM and printed on the configuration page represents the number of
pages that the formatter has formatted (not including engine test prints). If you install a new
formatter when repairing a printer, use this menu item to reset the page count to the previous value.
In this way, the page count reflects the number of pages printed by the engine rather than starting
over for the new formatter. The page count is broken into two categories: total mono pages and
total color pages.
Transfer kit count
This item allows you to reset the transfer unit count if the value is lost, such as when you replace
the formatter. This value is initially set to zero at the factory. Enter a value up to 120,000. This value
is automatically reset to zero when a customer installs a new transfer kit and sets NEW TRANSFER
KIT to YES in the Resets menu.
Fuser kit count
This item allows you to reset the fuser count if the value is lost, such as when you replace the
formatter. This value is initially set to zero at the factory. Enter a value up to 150,000. This value is
automatically reset to zero when a customer installs a new transfer kit and sets NEW FUSER KIT to
YES in the Resets menu.
Serial number
If you replace the formatter, use this item to reset the serial number of the printer.
318 Troubleshooting
ENWW
Service ID
This item allows the date that the printer was first used to be shown through the control panel,
eliminating the need for customers to keep paper receipts for proof of warranty. Because the printer
does not have an internal clock, the service ID date’s availability is dependent on the printer being
connected to a source that can provide the date, such as the installer, the driver, or the embedded
Web server. In cases where the printer is not connected to a date source, the service ID will not be
available, and the control panel will display 000000.
Restoring the Service ID
If you replace the formatter, the date is lost. Use this menu item to reset the date to the original date
the printer was first used. The date format is YYDDD. Calculate the date as follows:
1
To calculate YY, subtract 1990 from the calendar year. For instance, if the printer was first used in
2002, calculate YY as follows: 2002 – 1990 = 12. YY = 12.
2
To calculate DDD, use the following formula:
30(calendar month – 1) + calendar day = DDD. If the calendar day is 31, use 30 instead.
For instance, if the printer was first used on October 17, calculate DDD as follows:
a. Subtract 1 from 10 (October is the tenth month of the year): 10 – 1 = 9.
b. Multiply 9 by 30: 9 x 30 = 270.
c. Add 17 to 270: 270 + 17 = 287. Thus, DDD = 287.
Converting the Service ID to an actual date
You can use the printer’s Service ID number to determine whether the printer is still under warranty.
Convert the Service ID into the installation date as follows:
1
Add 1990 to YY to get the actual year that the printer was installed.
2
Divide DDD by 30. If there is a remainder, add 1 to the result. This is the month.
3
The remainder from the calculation in step 2 is the date.
Using the Service ID 12287 as an example, the date conversion is as follows:
Note
1
12 + 1990 = 2002, so the year is 2002.
2
287 divided by 30 = 9 with a remainder of 17. Since there is a remainder, add 1 to 9 to get 10,
which represents October.
3
The remainder in step 2 is 17, so that is the date.
4
The complete date is 17-October-2002.
A 6-day grace period is built into the date system.
Cold reset paper
When you perform a cold reset, the paper size stored in NVRAM is reset to the default factory
setting. If you replace a formatter board in a country/region such as Europe that uses A4 as the
standard paper size, use this menu to reset the default paper size to A4. LETTER and A4 are the only
available values.
ENWW
Chapter 7 Troubleshooting 319
Diagrams
Main parts
1
11
10
2
9
8
3
7
4
6
5
Figure 7-16
Location of main parts
1
Fuser assembly
2
ETB assembly
3
Paper pickup assembly
4
Cassette
5
Paper pickup drive assembly
6
Disengaging drive assembly
7
Drum drive assembly (cyan/magenta)
8
Drum drive assembly (yellow)
9
Drum drive assembly (cyan/magenta)
10 Drum drive assembly (black)
11 Fuser drive assembly
320 Troubleshooting
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Switches
1
5
2
4
3
Figure 7-17
Figure 7-18
ENWW
Location of switches
1
door open detection switch, SW1
2
power switch
3
paper width detection switch, SW4, SW5, SW6
4
paper length detection switch, SW1, SW2, SW3
5
test print switch, SW101
Door switch
Chapter 7 Troubleshooting 321
Sensors
1
13
2
12
3
11
4
10
5
6
7
9
Figure 7-19
8
Location of sensors
1
paper feed sensor, PS903
2
ETB speed sensor, PS10
3
pickup sensor, PS9
4
multi-purpose tray paper sensor, PS802
5
top of page sensor, PS801
6
horizontal registration/transparency sensor, IS1
7
cassette paper sensor, PS901
8
paper stack surface sensor, PS902
9
developing disengaging sensor, PS5
10 cartridge home position sensors, PS1, PS2, PS3, PS4
11 fuser paper sensor, PS8
12 fuser delivery sensor, PS7
13 output bin full sensor, PS6
322 Troubleshooting
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3
2
1
Figure 7-20
Fuser sensors and output bin full sensor
1
fuser inlet paper sensor, PS8
2
fuser delivery sensor, PS7
3
output bin full sensor, PS6
Table 7-49
ENWW
Sensors
Name
Function
PS1
cyan drum home position sensor
PS2
yellow drum home position sensor
PS3
magenta drum home position sensor
PS4
black drum home position sensor
PS5
developing disengaging sensor
PS6
output bin full sensor
PS7
fuser delivery sensor
PS8
fuser paper sensor
PS9
pickup sensor
PS10
ETB speed sensor
PS801
top of page sensor
PS802
MP tray paper presence sensor
PS901
cassette (Tray 2) paper sensor
PS902
paper stack surface sensor
PS903
paper feed sensor
IS1
horizontal registration/transparency sensor
Chapter 7 Troubleshooting 323
Solenoid and clutch
1
Figure 7-21
2
Location of solenoid and clutch
1
multi-purpose tray pickup solenoid, SL1
2
cassette pickup clutch, CL1
2
1
SL2
SL1
Figure 7-22
Solenoid and clutch on the paper pickup unit
324 Troubleshooting
ENWW
Motors and fans
FM2
FM2
F
FM3
M6
M4
M5
M3
PM3
FM1
M2
M1
PM1
PM2
Figure 7-23
Location of motors and fans
Table 7-50
ENWW
Motors and fans
Name
Function
M1
cyan drum motor
M2
yellow drum motor
M3
magenta drum motor
M4
black drum motor
M5
fuser motor
M6
ETB motor
PM1
developing disengaging motor
PM2
pickup motor
PM3
lifter motor
FM1
power supply fan
FM2
formatter fan
FM3
cartridge fan
Chapter 7 Troubleshooting 325
PCBs
4
3
5
6
7
2
1
13
10
11
12
9
Figure 7-24
8
PCB locations
1
formatter
2
firmware DIMM
3
I/O daughter card
4
high-voltage power supply PCB
5
discharging high-voltage PCB
6
fuser power supply PCB
7
toner level detection PCB
8
multi-purpose tray sensor PCB
9
cassette sensor PCB
10 memory tag antenna PCBs
11 low-voltage power supply
12 memory controller PCB
13 DC controller PCB
326 Troubleshooting
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DC controller PCB
Figure 7-25
ENWW
Location of DC controller PCB components
Chapter 7 Troubleshooting 327
Connectors
Figure 7-26
Location of connectors (1 of 3)
328 Troubleshooting
ENWW
Figure 7-27
ENWW
Location of connectors (2 of 3)
Chapter 7 Troubleshooting 329
Figure 7-28
Location of connectors (3 of 3)
330 Troubleshooting
ENWW
500-sheet paper feeder connectors
Figure 7-29
ENWW
500-sheet paper feeder connectors
Chapter 7 Troubleshooting 331
General circuit diagram
Figure 7-30
General circuit diagram
332 Troubleshooting
ENWW
500-sheet paper feeder circuit diagram
Figure 7-31
ENWW
500-sheet paper feeder circuit diagram
Chapter 7 Troubleshooting 333
334 Troubleshooting
ENWW
8
Parts and diagrams
Chapter contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplies and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Common fasteners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Illustrations and parts lists (printer) . . . . . . . . . . . . . . . . . . . . . . . .
Illustrations and parts lists (500-sheet paper feeder) . . . . . . . . . .
Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ENWW
336
336
336
339
340
375
382
388
Chapter 8 Parts and diagrams 335
Introduction
The figures in this chapter show the major subassemblies in the printer and their component parts.
A table (materials list) follows each exploded assembly diagram. Each table lists the reference
designator (item number), the associated part number, and the description of each part.
Note
When looking for a part number, pay careful attention to the voltage listed in the description column
to ensure that the part number selected is for the correct printer model.
Note
In this manual, the abbreviation "PCB" stands for "printed circuit board assembly." Components
described as a PCB may consist of a single circuit board or a circuit board plus other parts, such as
cables and sensors.
Ordering parts
All standard part numbers are stocked and can be ordered from Hewlett-Packard Customer
Support-Americas (HPCS-A) or Hewlett-Packard Customer Support-Europe (HPCS-E). For
information about contacting HPCS-A or HPCS-E, see page 41.
Note
Parts that have no reference designator or part number are not field replaceable and cannot be
ordered.
Supplies and accessories
The items listed in Table 8-1 are available through your local authorized HP dealer. To find a dealer
near you (or if your local dealer is temporarily out of stock), call the HP Customer Information
Center at (800) 752-0900.
Note
See page 43 for documentation part numbers.
Supplies and accessories are available directly from Hewlett-Packard at the following numbers:
●
U.S.: (800) 538-8787
●
Canada: (800) 387-3154, (Toronto) (416) 671-8383
●
United Kingdom: 0734-441212
Contact your local HP Parts Coordinator for other local phone numbers.
336 Parts and diagrams
ENWW
Table 8-1
Supplies and accessories
Product number
Part number
Description
J6057-69001
HP Jetdirect connectivity card
Accessories
J6057A
C4103A
FIR pod
C9667A
Printer cabinet/stand
C7130A
C7130-67901
Optional 500-sheet paper feeder and Tray 3
assembly
Cables
C2946A
IEEE-1284 compliant parallel cable, 3 m
(approximately 10 feet) long, with 25-pin male/
micro 36-pin male (c-type) connector
92215S
Macintosh DIN-8 printer cable
92215N
HP LocalTalk cable kit
Media
C2934A
HP Color LaserJet Transparencies (letter)
50 sheets
C2936A
HP Color LaserJet Transparencies (A4) 50 sheets
92296T
HP LaserJet Monochrome transparencies (letter)
92296U
HP LaserJet Monochrome transparences (A4)
C4179A
HP LaserJet Soft Gloss paper (letter) 200 sheets
C4179B
HP LaserJet Soft Gloss paper (A4) 200 sheets
Q1298A
HP LaserJet Tough paper (letter)
Q1298B
HP LaserJet Tough paper (A4)
HPU1132
HP Premium Choice LaserJet paper (letter)
CHP410
HP Premium Choice LaserJet paper (A4)
HPJ1124
HP LaserJet paper (letter)
CHP310
HP LaserJet paper (A4)
Memory
J6054B
J6054-61011
C4287A
Printer hard disk
4 MB Flash DIMM
C7848A
C7848-67901
64 MB memory DIMM (SDRAM)
C7850A
C7850-67901
128 MB memory DIMM (SDRAM)
C9653A
C9653-67901
256 MB memory DIMM (SDRAM)
C9656-40002
English overlay
C9656-40003
French overlay
C9656-40004
German overlay
C9656-40005
Italian overlay
C9656-40006
Spanish overlay
C9656-40007
Danish overlay
C9656-40008
Dutch overlay
Control panel overlays
ENWW
Chapter 8 Parts and diagrams 337
Table 8-1
Supplies and accessories (continued)
Product number
Part number
Description
C9656-40009
Finnish overlay
C9656-40010
Norwegian overlay
C9656-40011
Portuguese overlay
C9656-40012
Swedish overlay
C9656-40013
Czech overlay
C9656-40014
Hungarian overlay
C9656-40015
Polish overlay
C9656-40016
Russian overlay
C9656-40017
Turkish overlay
C9656-40018
Arabic overlay
C9656-40019
Greek overlay
C9656-40020
Hebrew overlay
C9656-40021
Japanese overlay
C9656-40022
Korean overlay
C9656-40023
Thai overlay
C9656-40024
Simplified Chinese overlay
C9656-40025
Traditional Chinese overlay
5963-7863
HP LaserJet Printer Family Paper Specifications
Guide
5021-0377
PCL/PJL Technical Reference Package
C9730-67901
Black print cartridge
C9730-67902
Black print cartridge (Europe)
C9731-67901
Cyan print cartridge
C9731-67902
Cyan print cartridge (Europe)
C9732-67901
Yellow print cartridge
C9732-67902
Yellow print cartridge (Europe)
C9733-67901
Magenta print cartridge
C9733-67902
Magenta print cartridge (Europe)
C9734A
C9656-69003 (exchange)
RG5-6849-000CN (new)
Image transfer kit (ETB)
C9735A
C9656-69001 (exchange)
RG5-6848-000CN (new)
Image fuser kit (110 volt)
C9736A
C9656-69002 (exchange)
RG5-6701-000CN (new)
Image fuser kit (220 volt)
Reference materials
Supplies
C9730A
C9731A
C9732A
C9733A
Note
The only difference between the print cartridges listed above is that the Europe-only print cartridges
have different languages on the instruction sheet inside the box.
338 Parts and diagrams
ENWW
Common fasteners
Table 8-2
Common fasteners
Illustration
Description
Uses
Screw, truss head
To hold sheet metal to sheet metal.
M3x8
part number XA9-1330-000CN
ENWW
Screw, self tapping
To hold plastic to plastic.
Screw, truss head
To hold sheet metal to sheet metal.
M3x6
part number XA9-1329-000CN
example: formatter cage
Screw, machine with washer
To hold plastic to metal.
M3x10
part number XA9-1162-000CN
example: printer covers
Retaining ring (e-type)
To hold a bolt through a slot or a gear in
place.
Chapter 8 Parts and diagrams 339
Illustrations and parts lists (printer)
The following illustrations and parts tables list the field replaceable units (FRU) for this printer. At
the end of this chapter are two tables listing all of the parts shown in this chapter: Table 8-28 on
page 382 lists the parts in alphabetical order, and Table 8-29 on page 388 lists the parts in
numerical order by part number. Both tables list the appropriate figure in this chapter where the
part can be found.
1
11
10
2
9
8
3
7
4
6
5
Figure 8-1
Assembly location diagram
1
Fuser assembly, see Figure 8-24 on page 372.
2
ETB assembly, see Figure 8-22 on page 370.
3
Paper pickup assembly, see Figure 8-20 on page 368.
4
Cassette, see Figure 8-18 on page 366.
5
Paper pickup drive assembly, see Figure 8-14 on page 362.
6
Disengaging drive assembly, see Figure 8-16 on page 364.
7
Drum drive assembly (cyan/magenta), see Figure 8-15 on page 363.
8
Drum drive assembly (yellow), see Figure 8-15 on page 363.
9
Drum drive assembly (cyan/magenta), see Figure 8-15 on page 363.
10 Drum drive assembly (black), see Figure 8-15 on page 363.
11 Fuser drive assembly, see Figure 8-17 on page 365.
340 Parts and diagrams
ENWW
9
10
11
1
2
8
3
7
4
6
5
Figure 8-2
PCB locations
Table 8-3
*
ENWW
PCB locations
Ref
Description
Quantity
Part number
1
Fuser power supply PCB
1
RG5-6801-000CN (100 - 127 volt)
RG5-6802-000CN (220 - 240 volt)
2
High-voltage power supply PCB
1
RG5-6800-000CN
3
Toner sensor PCB
1
RG5-6805-000CN
4
Multi-purpose tray sensor PCB
1
RG5-6806-000CN
5
Cassette sensor PCB
1
RG5-6807-000CN
6
E-label memory controller PCB
1
RG5-6803-000CN
7
DC controller PCB
1
RG5-6850-000CN
8*
Formatter (simplex)
1
C9660-69001 (exchange)
C9660-67901 (new)
Formatter (duplex)
1
C9661-69001 (exchange)
C9661-67901 (new)
9
Static discharge PCB
1
RG5-6810-000CN
10
Firmware DIMM
1
C9156-67910
11
I/O daughter card
1
C9144-60001
The formatter is available with either simplex or duplex capability. Be sure to use the correct formatter for the model
of printer you are servicing. The HP Color LaserJet 5500 and 5500n printers do not have duplex capability.
Chapter 8 Parts and diagrams 341
7
1
2
6
5
4
3
Figure 8-3
External covers and panels (1 of 2)
Table 8-4
External covers and panels (1 of 2)
Ref
Description
Quantity
Part number
1
Rear top cover assembly
1
RG5-6779-000CN
2
Right cover assembly
1
RG5-6783-000CN
3
Left cover assembly
1
RG5-6782-000CN
4
Rear cover
1
RB2-9485-000CN
5
Filter, rear
1
RB2-9379-000CN
6
Screw, M3x8
8
XA9-1330-000CN
7
Filter, left side
1
RB2-9378-000CN
342 Parts and diagrams
ENWW
8
10
9
Figure 8-4
External covers and panels (2 of 2)
Table 8-5
ENWW
External covers and panels (2 of 2)
Ref
Description
Quantity
Part number
8
Top cover assembly
1
RG5-6778-000CN
9
Multi-purpose tray assembly
1
RG5-6780-000CN
10
Front cover assembly
1
RG5-6777-000CN
Chapter 8 Parts and diagrams 343
1
2
19
20
18
17
12
11
16
5
10
15
3
6
9
14
4
13
Figure 8-5
8
7
Internal components (1 of 9)
344 Parts and diagrams
ENWW
Table 8-6
ENWW
Internal components (1 of 9)
Ref
Description
Quantity Part number
1
screw, M3x6, TP
7
XA9-1329-000CN
2
support, right hinge
1
RB2-9475-000CN
3
drum grounding assembly
1
RG5-6720-000CN
4
cable, left side
1
RG5-6818-000CN
5
disengaging drive assmbly
1
RG5-6719-000CN
6
DC controller PCB
1
RG5-6799-000CN
7
plate, drive release
1
RB2-9359-000CN
8
screw, M3x10, with washer
13
XA9-1162-000CN
9
drum drive assembly, cyan/magenta
2
RG5-6731-000CN
10
drum drive assembly, yellow
1
RG5-6732-000CN
11
drum drive assembly, cyan/magenta
2
RG5-6731-000CN
12
drum drive assembly, black
1
RG5-6733-000CN
13
gear, 200T
2
RS7-0320-000CN
14
gear, 200T
2
RS7-0321-000CN
15
gear, 200T
2
RS7-0320-000CN
16
gear, 200T
2
RS7-0321-000CN
17
disengaging plate assembly
1
RG5-6742-000CN
18
gear, 17T
1
RS7-0323-000CN
19
damper assembly
1
RG5-6786-000CN
20
fuser drive assembly
1
RG5-6716-000CN
Chapter 8 Parts and diagrams 345
1
2
3
5
4
6
7
8
Figure 8-6
Internal components (2 of 9)
346 Parts and diagrams
ENWW
Table 8-7
ENWW
Internal components (2 of 9)
Ref
Description
Quantity
Part number
1
cable, formatter interface
1
RG5-6834-000CN
2
cable, flat
1
RH2-5510-000CN
3
spring, scanner support
3
RB2-8246-000CN
4
fuse, 250 v, 8 amp (110 and 220 v)
1
VD7-0648-001CN
5
fuse, 250 v, 20 amp (100 - 127 v)
fuse, 250 v, 4 amp (220 - 240 v)
1
1
VD7-1732-002CN
VD7-0644-001CN
6
power supply assembly (100 - 127 v)
power supply assembly (220 - 240 v)
1
1
RG5-6808-000CN
RG5-6809-000CN
7
cover, cassette rear
1
RB2-9478-000CN
8
cable, DC
1
RG5-6816-000CN
Chapter 8 Parts and diagrams 347
1
12
2
3
5
4
9
7
8
6
11
Figure 8-7
10
Internal components (3 of 9)
348 Parts and diagrams
ENWW
Table 8-8
ENWW
Internal components (3 of 9)
Ref
Description
Quantity
Part number
1
color registration detection unit
1
RG5-6688-000CN
2
ETB assembly
1
RG5-6677-000CN
3
gear, pressure, right
1
RB2-9151-000CN
4
spring, tension
2
RS6-2626-000CN
5
support, left, ETB
1
RB2-9147-000CN
6
support, right, ETB
1
RB2-9146-000CN
7
lever, interlock
1
RB2-9358-000CN
8
gear, pressure, left
1
RB2-9150-000CN
9
hinge, one-way
1
RB2-9152-000CN
10
cam/gear, 66T
1
RS7-0302-000CN
11
spring, tension
1
RS6-2632-000CN
12
fuser (100 - 127 v)
fuser (220 - 240 v)
1
1
C9656-69001 (exchange)
C9656-69002 (exchange)
Chapter 8 Parts and diagrams 349
11
12
10
1
9
2
8
7
6
Figure 8-8
5
4
3
Internal components (4 of 9)
350 Parts and diagrams
ENWW
Table 8-9
ENWW
Internal components (4 of 9)
Ref
Description
Quantity
Part number
1
control panel assembly (100 - 127 v)
control panel assembly (220 - 240 v)
1
1
RG5-6781-000CN
RG5-6794-000CN
2
brush, cleaning
1
RB2-9145-000CN
3
paper pickup assembly
1
RG5-6670-000CN
4
E-label memory controller PCB
1
RG5-6803-000CN
5
DC controller PCB
1
RG5-6799-000CN
6
cable, pickup unit
1
RG5-6829-000CN
7
cable, flat
1
RH2-5511-000CN
8
lever, test print
1
RB2-9350-000CN
9
fan, cartridge
1
RH7-1526-000CN
10
cable, fan
1
RG5-6820-000CN
11
fan, formatter
1
RH7-1491-000CN
12
control panel overlay
1
see Table 8-1 on page 337
Chapter 8 Parts and diagrams 351
11
1
10
9
8
3
2
4
7
5
6
Figure 8-9
Internal components (5 of 9)
352 Parts and diagrams
ENWW
Table 8-10
ENWW
Internal components (5 of 9)
Ref
Description
Quantity
Part number
1
fuser connector mount assembly
1
RG5-6734-000CN
2
HVT terminal assembly
4
RG5-6725-000CN
3
toner sensor PCB
1
RG5-6805-000CN
4
high-voltage PCB
1
RG5-6800-000CN
5
lever
4
RF5-3898-000CN
6
e-label antenna assembly
4
RG5-6728-000CN
7
cable, fuser power supply
1
RG5-6827-000CN
8
fuser power supply (100 - 127 v)
fuser power supply (220 - 240 v)
1
1
RG5-6801-000CN
RG5-6802-000CN
9
cable, intermediate
1
RG5-6826-000CN
10
cable, AC
1
RG5-6815-000CN
11
DC controller PCB
1
RG5-6850-000CN
Chapter 8 Parts and diagrams 353
8
1
2
4
3
5
7
6
Figure 8-10
Internal components (6 of 9)
354 Parts and diagrams
ENWW
Table 8-11
ENWW
Internal components (6 of 9)
Ref
Description
Quantity
Part number
1
laser/scanner assembly
4
RG5-6736-000CN
2
guide, cartridge, left upper
1
RB2-9391-000CN
3
gear, 36T
4
RS7-0326-000CN
4
guide, cartridge, left lower
1
RB2-9390-000CN
5
photo interrupter, TLP 1241
4
WG8-5362-000CN
6
guide, cartridge, right lower
1
RB2-9392-000CN
7
guide, cartridge, right upper
1
RB2-9393-000CN
8
DC controller PCB
1
RG5-6850-000CN
Chapter 8 Parts and diagrams 355
1
2
3
4
5
6
Figure 8-11
Internal components (7 of 9)
356 Parts and diagrams
ENWW
Table 8-12
ENWW
Ref
Description
Quantity
Part number
1
sensor and bracket assembly
1
RG5-6715-000CN
2
photo interrupter
2
WG8-5362-000CN
3
switch, cover safety
1
WC4-5188-000CN
4
cartridge inlet assembly
1
RG5-6726-000CN
5
contact assembly
1
RG5-6844-000CN
6
fan, power supply
1
RH7-1491-000CN
Chapter 8 Parts and diagrams 357
1
9
5
2
8
3
7
5
6
4
Figure 8-12
Internal components (8 of 9)
358 Parts and diagrams
ENWW
Table 8-13
ENWW
Internal components (8 of 9)
Ref
Description
Quantity
Part number
1
frame assembly, lower right
1
RG5-6673-000CN
2
lifter drive assembly
1
RG5-6676-000CN
3
link arm assembly, MP tray, right
1
RG5-6675-000CN
4
link, MP tray, left
1
RB2-9066-000CN
5
rod, spring
2
RB2-8213-000CN
6
connector, 6-pin, J39
1
VS1-6760-006CN
7
paper feeder cable
1
RG5-6836-000CN
8
cable, paper size
1
RG5-6821-000CN
9
frame assembly, lower left
1
RG5-6672-000CN
Chapter 8 Parts and diagrams 359
2
1
3
Figure 8-13
Internal components (9 of 9)
360 Parts and diagrams
ENWW
Table 8-14
ENWW
Internal components (9 of 9)
Ref
Description
Quantity
Part number
1
static discharge comb
1
RG5-6846-000CN
2
static discharge PCB
1
RG5-6810-000CN
3
static discharge cleaning brush
1
RB2-9561-000CN
Chapter 8 Parts and diagrams 361
1
4
2
3
Figure 8-14
Paper pickup drive assembly
Table 8-15
Paper pickup drive assembly
Ref
Description
Quantity
Part number
1
paper pickup drive assembly
1
RG5-6661-000CN
2
motor, PM2, pickup motor
1
RH7-1523-000CN
3
solenoid
1
RH7-5330-000CN
4
clutch
1
RH7-5329-000CN
362 Parts and diagrams
ENWW
1
Figure 8-15
Drum drive assembly
Table 8-16
ENWW
Drum drive assembly
Ref
Description
Quantity
Part number
1
drum drive assembly (cyan/magenta)
drum drive assembly (black)
drum drive assembly (yellow)
2
1
1
RG5-6731-000CN
RG5-6733-000CN
RG5-6732-000CN
Chapter 8 Parts and diagrams 363
2
1
3
Figure 8-16
Disengaging drive assembly
Table 8-17
Disengaging drive assembly
Ref
Description
Quantity
Part number
1
disengaging drive assembly
1
RG5-6719-000CN
2
photo interrupter, TLP1241
1
WG8-5362-000CN
3
motor, PM1, developing disengaging
1
RH7-1524-000CN
364 Parts and diagrams
ENWW
1
2
3
Figure 8-17
Fuser drive assembly
Table 8-18
ENWW
4
Fuser drive assembly
Ref
Description
Quantity
Part number
1
fuser drive assembly
1
RG5-6716-000CN
2
motor, M5, fuser
1
RH7-1528-000CN
3
photo interrupter, TLP1241
1
WG8-5362-000CN
4
cable, upper crossmember
1
RG5-6823-000CN
Chapter 8 Parts and diagrams 365
3
2
1
Figure 8-18
Cassette (1 of 2)
Table 8-19
Note
Cassette
Ref
Description
Quantity
Part number
1
cassette (Tray 2)
1
RG5-6647-000CN
2
roller assembly, MP tray pickup
1
RG9-1529-000CN
3
separation pad
1
RF5-3865-000CN
4
roller, separation
1
RF5-3338-000CN (single roller)
RY7-5097-000CN (roller kit)
see note below
When you replace the separation roller, you should also replace the cassette feed roller and cassette
pickup roller at the same time. The roller kit includes all three rollers.
366 Parts and diagrams
ENWW
4
1
Figure 8-19
Cassette (2 of 2)
Note
Table 8-19 lists parts shown in Figure 8-18 and Figure 8-19. If you order a replacement cassette
(item 1), you will receive all parts shown in both figures.
ENWW
Chapter 8 Parts and diagrams 367
2
3
1
Figure 8-20
Paper pickup assembly (1 of 2)
Table 8-20
Paper pickup assembly (1 of 2)
Ref
Description
Quantity
Part number
1
paper pickup assembly
1
RG5-6670-000CN
2
lifter drive assembly
1
RG5-6665-000CN
3
photo interrupter, TLP 1241
1
WG8-5362-000CN
4
cassette sensor PCB
1
RG5-6807-000CN
5
multi-purpose tray sensor PCB
1
RG5-6806-000CN
6
paper pickup drive unit
1
RG5-6661-000CN
7
roller, cassette feed
1
RF5-3338-000CN (single roller)
RY7-5097-000CN (roller kit)
see second note on the next page
8
roller, cassette pickup
1
RF5-3340-000CN (single roller)
RY7-5097-000CN (roller kit)
see second note on the next page
368 Parts and diagrams
ENWW
4
5
1
6
7
8
Figure 8-21
Paper pickup assembly (2 of 2)
Note
Table 8-20 lists parts shown in Figure 8-20 and Figure 8-21. If you order a replacement paper pickup
unit (item 1), you will receive all parts shown in both figures.
Note
You should always replace the cassette pickup roller, the cassette feed roller, and the cassette
separation roller at the same time. The roller kit includes all three rollers.
ENWW
Chapter 8 Parts and diagrams 369
1
Figure 8-22
ETB assembly (1 of 2)
Table 8-21
Note
ETB assembly
Ref
Description
Quantity
Part number
1
ETB assembly
1
RG5-6849-000CN (new)
C9656-69003 (exchange)
2
motor, M6, ETB
1
RH7-1601-000CN
Table 8-21 lists parts shown in Figure 8-22 and Figure 8-23. If you order a replacement ETB (item 1),
you will receive all parts shown in both figures.
370 Parts and diagrams
ENWW
2
1
Figure 8-23
ENWW
ETB assembly (2 of 2)
Chapter 8 Parts and diagrams 371
2
1
Figure 8-24
Fuser assembly (1 of 2)
Table 8-22
Fuser assembly
Ref
Description
Quantity
Part number
1
fuser assembly
1
RG5-6848-000CN (110 volt, new)
C9656-69001 (110 volt, exchange)
RG5-6701-000CN (220 volt, new)
C9656-69002 (220 volt, exchange)
2
sensor flag assembly
1
RG5-6842-000CN
372 Parts and diagrams
ENWW
1
Figure 8-25
Fuser assembly (2 of 2)
Note
Table 8-22 lists parts shown in Figure 8-24 and Figure 8-25. If you order a replacement fuser, you will
receive all the parts shown in both figures.
ENWW
Chapter 8 Parts and diagrams 373
374 Parts and diagrams
ENWW
Illustrations and parts lists (500-sheet paper feeder)
2
3
1
4
Figure 8-26
500-sheet paper feeder assembly location diagram
Table 8-23
ENWW
500-sheet paper feeder assemblies
Ref
Description
Quantity
Part number
1
optional 500-sheet paper feeder and
Tray 3 (or Tray 4) assembly
1
C7130-67901
2
paper pickup unit, 500-sheet feeder
(see Figure 8-32 on page 381)
1
RG5-6748-000CN
3
lifter drive unit, 500-sheet feeder
(see Figure 8-31 on page 380)
1
RG5-6753-000CN
4
cassette, 500-sheet feeder
(see Figure 8-29 on page 378)
1
RG5-6770-000CN
Chapter 8 Parts and diagrams 375
1
Figure 8-27
500-sheet paper feeder internal components (1 of 2)
Table 8-24
500-sheet paper feeder internal components
Ref
Description
Quantity
Part number
1
paper size detection assembly,
500-sheet feeder
2
RG5-6769-000CN
2
screw, security
4
RS5-9175-000CN
3
lifter drive unit, 500-sheet feeder
1
RG5-6753-000CN
4
paper pickup unit, 500-sheet feeder
1
RG5-6748-000CN
5
motor, 500-sheet feeder
1
RH7-1524-000CN
6
clutch assembly, 500-sheet feeder
1
RG5-6761-000CN
7
paper feeder PCB
1
RG5-6772-000CN
376 Parts and diagrams
ENWW
2
3
7
6
4
5
Figure 8-28
ENWW
500-sheet paper feeder internal components (2 of 2)
Chapter 8 Parts and diagrams 377
1
Figure 8-29
500-sheet paper feeder cassette (1 of 2)
Table 8-25
500-sheet paper feeder cassette
Ref
Description
Quantity
Part number
1
cassette, 500-sheet feeder
1
RG5-6770-000CN
2
roller, separation
1
RF5-3338-000CN (single roller)
RY7-5097-000CN (roller kit)
(see second note below)
Note
Table 8-25 lists parts shown in Figure 8-29 and Figure 8-30. If you order a replacement cassette
(item 1), you will receive all parts shown in both figures.
Note
Whenever you replace the separation roller, you should also replace the cassette feed roller and the
cassette pickup roller. The roller kit includes all three rollers.
378 Parts and diagrams
ENWW
2
1
Figure 8-30
ENWW
500-sheet paper feeder cassette (2 of 2)
Chapter 8 Parts and diagrams 379
1
Figure 8-31
500-sheet paper feeder lifter drive assembly
Table 8-26
500-sheet paper feeder lifter drive assembly
Ref
Description
Quantity
Part number
1
lifter drive unit, 500-sheet feeder
1
RG5-6753-000CN
380 Parts and diagrams
ENWW
1
2
3
Figure 8-32
500-sheet paper feeder paper pickup assembly
Table 8-27
Note
ENWW
500-sheet paper feeder paper pickup assembly
Ref
Description
Quantity
Part number
1
paper pickup unit, 500-sheet feeder
1
RG5-6748-000CN
2
roller, feed
1
RF5-3340-000CN (single roller)
RY7-5097-000CN (roller kit)
3
roller, pickup
1
RF5-3338-000CN (single roller)
RY7-5097-000CN (roller kit)
Always replace the cassette feed roller, the cassette pickup roller, and the separation roller at the same
time. The roller kit includes all three rollers.
Chapter 8 Parts and diagrams 381
Alphabetical parts list
Table 8-28
Alphabetical parts list
Description
Part number
Figure
Reference
128 MB memory DIMM (SDRAM)
C7850-67901
256 MB memory DIMM (SDRAM)
C9653-67901
64 MB memory DIMM (SDRAM)
C7848-67901
Arabic overlay
C9656-40018
Black print cartridge
C9730-67901
Black print cartridge (Europe)
C9730-67902
brush, cleaning
RB2-9145-000CN
Figure 8-8
2
cable, AC
RG5-6815-000CN
Figure 8-9
10
cable, DC
RG5-6816-000CN
Figure 8-6
8
cable, fan
RG5-6820-000CN
Figure 8-8
10
cable, flat
RH2-5510-000CN
Figure 8-6
2
cable, flat
RH2-5511-000CN
Figure 8-8
7
cable, formatter interface
RG5-6834-000CN
Figure 8-6
1
cable, fuser power supply
RG5-6827-000CN
Figure 8-9
7
cable, intermediate
RG5-6826-000CN
Figure 8-9
9
cable, left side
RG5-6818-000CN
Figure 8-5
4
cable, paper size
RG5-6821-000CN
Figure 8-12
8
cable, pickup unit
RG5-6829-000CN
Figure 8-8
6
cable, upper crossmember
RG5-6823-000CN
Figure 8-17
4
cam/gear, 66T
RS7-0302-000CN
Figure 8-7
10
cartridge inlet assembly
RG5-6726-000CN
Figure 8-11
4
cassette (Tray 2)
RG5-6647-000CN
Figure 8-18
1
cassette sensor PCB
RG5-6807-000CN
Figure 8-20
4
Cassette sensor PCB
RG5-6807-000CN
Figure 8-2
5
cassette, 500-sheet feeder
RG5-6770-000CN
Figure 8-26
4
cassette, 500-sheet feeder
RG5-6770-000CN
Figure 8-29
1
clutch
RH7-5329-000CN
Figure 8-14
4
clutch assembly, 500-sheet feeder
RG5-6761-000CN
Figure 8-27
6
color registration detection unit
RG5-6688-000CN
Figure 8-7
1
connector, 6-pin, J39
VS1-6760-006CN
Figure 8-12
6
contact assembly
RG5-6844-000CN
Figure 8-11
5
control panel assembly (100 - 127 v)
RG5-6781-000CN
Figure 8-8
1
control panel assembly (220 - 240 v)
RG5-6794-000CN
Figure 8-8
1
control panel overlay
see Table 8-1 on page 337
Figure 8-8
12
cover, cassette rear
RB2-9478-000CN
Figure 8-6
7
Cyan print cartridge
C9731-67901
382 Parts and diagrams
ENWW
Table 8-28
ENWW
Alphabetical parts list (continued)
Description
Part number
Figure
Reference
Cyan print cartridge (Europe)
C9731-67902
Czech overlay
C9656-40013
damper assembly
RG5-6786-000CN
Figure 8-5
19
Danish overlay
C9656-40007
DC controller PCB
RG5-6850-000CN
Figure 8-10
8
DC controller PCB
RG5-6850-000CN
Figure 8-2
7
DC controller PCB
RG5-6850-000CN
Figure 8-5
6
DC controller PCB
RG5-6850-000CN
Figure 8-8
5
DC controller PCB
RG5-6850-000CN
Figure 8-9
11
disengaging drive assembly
RG5-6719-000CN
Figure 8-16
1
disengaging drive assmbly
RG5-6719-000CN
Figure 8-5
5
disengaging plate assembly
RG5-6742-000CN
Figure 8-5
17
drum drive assembly (black)
RG5-6733-000CN
Figure 8-15
1
drum drive assembly (cyan/magenta)
RG5-6731-000CN
Figure 8-15
1
drum drive assembly (yellow)
RG5-6732-000CN
Figure 8-15
1
drum drive assembly, black
RG5-6733-000CN
Figure 8-5
12
drum drive assembly, cyan/magenta
RG5-6731-000CN
Figure 8-5
9
drum drive assembly, cyan/magenta
RG5-6731-000CN
Figure 8-5
11
drum drive assembly, yellow
RG5-6732-000CN
Figure 8-5
10
drum grounding assembly
RG5-6720-000CN
Figure 8-5
3
Dutch overlay
C9656-40008
E-label antenna assembly
RG5-6728-000CN
Figure 8-9
6
E-label memory controller PCB
RG5-6803-000CN
Figure 8-8
4
E-label memory controller PCB
RG5-6803-000CN
Figure 8-2
6
English overlay
C9656-40002
ETB assembly
RG5-6849-000CN
Figure 8-7
2
ETB assembly
RG5-6849-000CN (new)
C9656-69003 (exchange)
Figure 8-22
1
fan, cartridge
RH7-1526-000CN
Figure 8-8
9
fan, formatter
RH7-1491-000CN
Figure 8-8
11
fan, power supply
RH7-1491-000CN
Figure 8-11
6
Filter, left side
RB2-9378-000CN
Figure 8-3
7
Filter, rear
RB2-9379-000CN
Figure 8-3
5
Finnish overlay
C9656-40009
Firmware DIMM
C9156-67910
Figure 8-2
10
Formatter (duplex)
C9661-69001 (exchange)
C9661-67901 (new)
Figure 8-2
8
Formatter (simplex)
C9660-69001 (exchange)
C9660-67901 (new)
Figure 8-2
8
frame assembly, lower left
RG5-6672-000CN
Figure 8-12
9
frame assembly, lower right
RG5-6673-000CN
Figure 8-12
1
Chapter 8 Parts and diagrams 383
Table 8-28
Alphabetical parts list (continued)
Description
Part number
Figure
Reference
French overlay
C9656-40003
Front cover assembly
RG5-6777-000CN
Figure 8-4
10
fuse, 250 v, 20 amp (100 - 127 v)
VD7-1732-002CN
Figure 8-6
5
fuse, 250 v, 4 amp (220 - 240 v)
VD7-0644-001CN
Figure 8-6
5
fuse, 250 v, 8 amp (110 and 220 volt)
VD7-0648-001CN
Figure 8-6
4
fuser (100 - 127 v)
C9656-69001 (exchange)
Figure 8-7
12
fuser (220 - 240 v)
C9656-69002 (exchange)
Figure 8-7
12
fuser assembly
RG5-6848-000CN (110 volt, new)
C9656-69001 (110 volt, exchange)
RG5-6701-000CN (220 volt, new)
C9656-69002 (220 volt, exchange)
Figure 8-24
1
fuser connector mount assembly
RG5-6734-000CN
Figure 8-9
1
fuser drive assembly
RG5-6716-000CN
Figure 8-17
1
fuser drive assembly
RG5-6716-000CN
Figure 8-5
20
fuser power supply (100 - 127 v)
RG5-6801-000CN
Figure 8-9
8
fuser power supply (220 - 240 v)
RG5-6802-000CN
Figure 8-9
8
fuser power supply PCB
RG5-6801-000CN (100 - 127 volt)
RG5-6802-000CN (220 - 240 volt)
Figure 8-2
1
gear, 17T
RS7-0323-000CN
Figure 8-5
18
gear, 200T
RS7-0320-000CN
Figure 8-5
13
gear, 200T
RS7-0320-000CN
Figure 8-5
15
gear, 200T
RS7-0321-000CN
Figure 8-5
14
gear, 200T
RS7-0321-000CN
Figure 8-5
16
gear, 36T
RS7-0326-000CN
Figure 8-10
3
gear, pressure, left
RB2-9150-000CN
Figure 8-7
8
gear, pressure, right
RB2-9151-000CN
Figure 8-7
3
German overlay
C9656-40004
Greek overlay
C9656-40019
guide, cartridge, left lower
RB2-9390-000CN
Figure 8-10
4
guide, cartridge, left upper
RB2-9391-000CN
Figure 8-10
2
guide, cartridge, right lower
RB2-9392-000CN
Figure 8-10
6
guide, cartridge, right upper
RB2-9393-000CN
Figure 8-10
7
Hebrew overlay
C9656-40020
high-voltage PCB
RG5-6800-000CN
Figure 8-9
4
High-voltage power supply PCB
RG5-6800-000CN
Figure 8-2
2
hinge, one-way
RB2-9152-000CN
Figure 8-7
9
Hungarian overlay
C9656-40014
HVT terminal assembly
RG5-6725-000CN
Figure 8-9
2
I/O daughter card
C9144-60001
Figure 8-2
11
Image fuser kit (110 volt)
C9656-69001 (exchange)
RG5-6848-000CN (new)
384 Parts and diagrams
ENWW
Table 8-28
ENWW
Alphabetical parts list (continued)
Description
Part number
Figure
Reference
Image fuser kit (220 volt)
C9656-69002 (exchange)
RG5-6701-000CN (new)
Image transfer kit (ETB)
C9656-69003 (exchange)
RG5-6849-000CN (new)
Italian overlay
C9656-40005
Japanese overlay
C9656-40021
Korean overlay
C9656-40022
laser/scanner assembly
RG5-6736-000CN
Figure 8-10
1
Left cover assembly
RG5-6782-000CN
Figure 8-3
3
lever
RF5-3898-000CN
Figure 8-9
5
lever, interlock
RB2-9358-000CN
Figure 8-7
7
lever, test print
RB2-9350-000CN
Figure 8-8
8
lifter drive assembly
RG5-6665-000CN
Figure 8-20
2
lifter drive assembly
RG5-6676-000CN
Figure 8-12
2
lifter drive unit, 500-sheet feeder
RG5-6753-000CN
Figure 8-26
3
lifter drive unit, 500-sheet feeder
RG5-6753-000CN
Figure 8-27
3
lifter drive unit, 500-sheet feeder
RG5-6753-000CN
Figure 8-31
1
link arm assembly, MP tray, right
RG5-6675-000CN
Figure 8-12
3
link, MP tray, left
RB2-9066-000CN
Figure 8-12
4
Magenta print cartridge
C9733-67901
Magenta print cartridge (Europe)
C9733-67902
motor, 500-sheet feeder
RH7-1524-000CN
Figure 8-27
5
motor, M5, fuser
RH7-1528-000CN
Figure 8-17
2
motor, M6, ETB
RH7-1601-000CN
Figure 8-22
2
motor, PM1, developing disengaging
RH7-1524-000CN
Figure 8-16
3
motor, PM2, pickup motor
RH7-1523-000CN
Figure 8-14
2
Multi-purpose tray assembly
RG5-6780-000CN
Figure 8-4
9
multi-purpose tray sensor PCB
RG5-6806-000CN
Figure 8-20
5
Multi-purpose tray sensor PCB
RG5-6806-000CN
Figure 8-2
4
Norwegian overlay
C9656-40010
optional 500-sheet paper feeder and
Tray 3 (or Tray 4) assembly
C7130-67901
Figure 8-26
1
paper feeder cable
RG5-6836-000CN
Figure 8-12
7
paper feeder PCB
RG5-6772-000CN
Figure 8-27
7
paper pickup assembly
RG5-6670-000CN
Figure 8-20
1
paper pickup assembly
RG5-6670-000CN
Figure 8-8
3
paper pickup drive assembly
RG5-6661-000CN
Figure 8-14
1
paper pickup drive unit
RG5-6661-000CN
Figure 8-20
6
paper pickup unit, 500-sheet feeder
RG5-6748-000CN
Figure 8-26
2
paper pickup unit, 500-sheet feeder
RG5-6748-000CN
Figure 8-32
1
paper pickup unit, 500-sheet feeder
RG5-6748-000CN
Figure 8-27
4
Chapter 8 Parts and diagrams 385
Table 8-28
Alphabetical parts list (continued)
Description
Part number
Figure
Reference
paper size detection assembly,
500-sheet feeder
RG5-6769-000CN
Figure 8-27
1
photo interrupter
WG8-5362-000CN
Figure 8-11
2
photo interrupter, TLP 1241
WG8-5362-000CN
Figure 8-10
5
photo interrupter, TLP 1241
WG8-5362-000CN
Figure 8-20
3
photo interrupter, TLP1241
WG8-5362-000CN
Figure 8-16
2
photo interrupter, TLP1241
WG8-5362-000CN
Figure 8-17
3
plate, drive release
RB2-9359-000CN
Figure 8-5
7
Polish overlay
C9656-40015
Portuguese overlay
C9656-40011
power supply assembly (100 - 127 v)
RG5-6808-000CN
Figure 8-6
6
power supply assembly (220 - 240 v)
RG5-6809-000CN
Figure 8-6
6
Printer hard disk
J6054-61011
Rear cover
RB2-9485-000CN
Figure 8-3
4
Rear top cover assembly
RG5-6779-000CN
Figure 8-3
1
Right cover assembly
RG5-6783-000CN
Figure 8-3
2
rod, spring
RB2-8213-000CN
Figure 8-12
5
roller assembly, MP tray pickup
RG9-1529-000CN
Figure 8-18
2
roller, cassette feed
RF5-3338-000CN (single roller)
RY7-5097-000CN (roller kit)
Figure 8-20
7
roller, cassette pickup
RF5-3338-000CN (single roller)
RY7-5097-000CN (roller kit)
Figure 8-32
3
roller, cassette pickup
RF5-3340-000CN (single roller)
RY7-5097-000CN (roller kit)
Figure 8-20
8
roller, feed
RF5-3340-000CN (single roller)
RY7-5097-000CN (roller kit)
Figure 8-32
2
roller, separation
RF5-3338-000CN (single roller)
RY7-5097-000CN (roller kit)
Figure 8-18
4
roller, separation
RF5-3338-000CN (single roller)
RY7-5097-000CN (roller kit)
Figure 8-29
2
Russian overlay
C9656-40016
screw, M3x10, with washer
XA9-1162-000CN
Figure 8-5
8
screw, M3x6, TP
XA9-1329-000CN
Figure 8-5
1
Screw, M3x8
XA9-1330-000CN
Figure 8-3
6
screw, security
RS5-9175-000CN
Figure 8-27
2
sensor and bracket assembly
RG5-6715-000CN
Figure 8-11
1
sensor flag assembly
RG5-6842-000CN
Figure 8-24
2
separation pad
RF5-3865-000CN
Figure 8-18
3
Simplified Chinese overlay
C9656-40024
solenoid
RH7-5330-000CN
Figure 8-14
3
Spanish overlay
C9656-40006
spring, scanner support
RB2-8246-000CN
Figure 8-6
3
386 Parts and diagrams
ENWW
Table 8-28
ENWW
Alphabetical parts list (continued)
Description
Part number
Figure
Reference
spring, tension
RS6-2626-000CN
Figure 8-7
4
spring, tension
RS6-2632-000CN
Figure 8-7
11
static discharge cleaning brush
RB2-9561-000CN
Figure 8-13
3
static discharge comb
RG5-6846-000CN
Figure 8-13
1
static discharge PCB
RG5-6810-000CN
Figure 8-2
9
static discharge PCB
RG5-6810-000CN
Figure 8-13
2
support, left, ETB
RB2-9147-000CN
Figure 8-7
5
support, right hinge
RB2-9475-000CN
Figure 8-5
2
support, right, ETB
RB2-9146-000CN
Figure 8-7
6
Swedish overlay
C9656-40012
switch, cover safety
WC4-5188-000CN
Figure 8-11
3
Thai overlay
C9656-40023
toner sensor PCB
RG5-6805-000CN
Figure 8-9
3
Toner sensor PCB
RG5-6805-000CN
Figure 8-2
3
Top cover assembly
RG5-6778-000CN
Figure 8-4
8
Traditional Chinese overlay
C9656-40025
Turkish overlay
C9656-40017
Yellow print cartridge
C9732-67901
Yellow print cartridge (Europe)
C9732-67902
Chapter 8 Parts and diagrams 387
Numerical parts list
Table 8-29
Numerical parts list
Part number
Description
Figure
Reference
C7130-67901
optional 500-sheet paper feeder and
Tray 3 (or Tray 4) assembly
Figure 8-26
1
C7848-67901
64 MB memory DIMM (SDRAM)
C7850-67901
128 MB memory DIMM (SDRAM)
C9144-60001
I/O daughter card
Figure 8-2
11
C9156-67910
Firmware DIMM
Figure 8-2
10
C9653-67901
256 MB memory DIMM (SDRAM)
C9656-40002
English overlay
C9656-40003
French overlay
C9656-40004
German overlay
C9656-40005
Italian overlay
C9656-40006
Spanish overlay
C9656-40007
Danish overlay
C9656-40008
Dutch overlay
C9656-40009
Finnish overlay
C9656-40010
Norwegian overlay
C9656-40011
Portuguese overlay
C9656-40012
Swedish overlay
C9656-40013
Czech overlay
C9656-40014
Hungarian overlay
C9656-40015
Polish overlay
C9656-40016
Russian overlay
C9656-40017
Turkish overlay
C9656-40018
Arabic overlay
C9656-40019
Greek overlay
C9656-40020
Hebrew overlay
C9656-40021
Japanese overlay
C9656-40022
Korean overlay
C9656-40023
Thai overlay
C9656-40024
Simplified Chinese overlay
C9656-40025
Traditional Chinese overlay
C9656-69001
fuser assembly (110 volt, exchange)
Figure 8-24
1
C9656-69001
Image fuser kit (110 volt) (exchange)
C9656-69002
fuser assembly (220 volt, exchange)
Figure 8-24
1
C9656-69002
Image fuser kit (220 volt) (exchange)
C9656-69003
Image transfer kit (ETB) (exchange)
388 Parts and diagrams
ENWW
Table 8-29
ENWW
Numerical parts list (continued)
Part number
Description
Figure
Reference
C9656-69003
ETB assembly (exchange)
Figure 8-22
1
C9660-67901
Formatter (simplex) (new)
Figure 8-2
8
C9660-69001
Formatter (simplex) (exchange)
Figure 8-2
8
C9661-67901
Formatter (duplex) (new)
Figure 8-2
8
C9661-69001
Formatter (duplex) (exchange)
Figure 8-2
8
C9730-67901
Black print cartridge
C9730-67902
Black print cartridge (Europe)
C9731-67901
Cyan print cartridge
C9731-67902
Cyan print cartridge (Europe)
C9732-67901
Yellow print cartridge
C9732-67902
Yellow print cartridge (Europe)
C9733-67901
Magenta print cartridge
C9733-67902
Magenta print cartridge (Europe)
J6054-61011
Printer hard disk
RB2-8213-000CN
rod, spring
Figure 8-12
5
RB2-8246-000CN
spring, scanner support
Figure 8-6
3
RB2-9066-000CN
link, MP tray, left
Figure 8-12
4
RB2-9145-000CN
brush, cleaning
Figure 8-8
2
RB2-9146-000CN
support, right, ETB
Figure 8-7
6
RB2-9147-000CN
support, left, ETB
Figure 8-7
5
RB2-9150-000CN
gear, pressure, left
Figure 8-7
8
RB2-9151-000CN
gear, pressure, right
Figure 8-7
3
RB2-9152-000CN
hinge, one-way
Figure 8-7
9
RB2-9350-000CN
lever, test print
Figure 8-8
8
RB2-9358-000CN
lever, interlock
Figure 8-7
7
RB2-9359-000CN
plate, drive release
Figure 8-5
7
RB2-9378-000CN
Filter, left side
Figure 8-3
7
RB2-9379-000CN
Filter, rear
Figure 8-3
5
RB2-9390-000CN
guide, cartridge, left lower
Figure 8-10
4
RB2-9391-000CN
guide, cartridge, left upper
Figure 8-10
2
RB2-9392-000CN
guide, cartridge, right lower
Figure 8-10
6
RB2-9393-000CN
guide, cartridge, right upper
Figure 8-10
7
RB2-9475-000CN
support, right hinge
Figure 8-5
2
RB2-9478-000CN
cover, cassette rear
Figure 8-6
7
RB2-9485-000CN
Rear cover
Figure 8-3
4
RB2-9561-000CN
static discharge cleaning brush
Figure 8-13
3
RF5-3338-000CN (single roller)
roller, cassette feed
Figure 8-20
7
RF5-3338-000CN (single roller)
roller, pickup
Figure 8-32
3
RF5-3338-000CN (single roller)
roller, separation
Figure 8-18
4
RF5-3338-000CN (single roller)
roller, separation
Figure 8-29
2
Chapter 8 Parts and diagrams 389
Table 8-29
Numerical parts list (continued)
Part number
Description
Figure
Reference
RF5-3340-000CN (single roller)
roller, cassette pickup
Figure 8-20
8
RF5-3340-000CN (single roller)
roller, feed
Figure 8-32
2
RF5-3865-000CN
separation pad
Figure 8-18
3
RF5-3898-000CN
lever
Figure 8-9
5
RG5-6647-000CN
cassette (Tray 2)
Figure 8-18
1
RG5-6661-000CN
paper pickup drive assembly
Figure 8-14
1
RG5-6661-000CN
paper pickup drive unit
Figure 8-20
6
RG5-6665-000CN
lifter drive assembly
Figure 8-20
2
RG5-6670-000CN
paper pickup assembly
Figure 8-20
1
RG5-6670-000CN
paper pickup assembly
Figure 8-8
3
RG5-6672-000CN
frame assembly, lower left
Figure 8-12
9
RG5-6673-000CN
frame assembly, lower right
Figure 8-12
1
RG5-6675-000CN
link arm assembly, MP tray, right
Figure 8-12
3
RG5-6676-000CN
lifter drive assembly
Figure 8-12
2
RG5-6688-000CN
color registration detection unit
Figure 8-7
1
RG5-6701-000CN
fuser (220 - 240 v)
Figure 8-7
12
RG5-6701-000CN
fuser assembly (220 volt, new)
Figure 8-24
1
RG5-6701-000CN
Image fuser kit (220 volt) (new)
RG5-6715-000CN
sensor and bracket assembly
Figure 8-11
1
RG5-6716-000CN
fuser drive assembly
Figure 8-17
1
RG5-6716-000CN
fuser drive assembly
Figure 8-5
20
RG5-6719-000CN
disengaging drive assembly
Figure 8-16
1
RG5-6719-000CN
disengaging drive assmbly
Figure 8-5
5
RG5-6720-000CN
drum grounding assembly
Figure 8-5
3
RG5-6725-000CN
HVT terminal assembly
Figure 8-9
2
RG5-6726-000CN
cartridge inlet assembly
Figure 8-11
4
RG5-6728-000CN
E-label antenna assembly
Figure 8-9
6
RG5-6731-000CN
drum drive assembly (cyan/magenta)
Figure 8-15
1
RG5-6731-000CN
drum drive assembly, cyan/magenta
Figure 8-5
9
RG5-6731-000CN
drum drive assembly, cyan/magenta
Figure 8-5
11
RG5-6732-000CN
drum drive assembly (yellow)
Figure 8-15
1
RG5-6732-000CN
drum drive assembly, yellow
Figure 8-5
10
RG5-6733-000CN
drum drive assembly (black)
Figure 8-15
1
RG5-6733-000CN
drum drive assembly, black
Figure 8-5
12
RG5-6734-000CN
fuser connector mount assembly
Figure 8-9
1
RG5-6736-000CN
laser/scanner assembly
Figure 8-10
1
RG5-6742-000CN
disengaging plate assembly
Figure 8-5
17
RG5-6748-000CN
paper pickup unit, 500-sheet feeder
Figure 8-26
2
RG5-6748-000CN
paper pickup unit, 500-sheet feeder
Figure 8-32
1
RG5-6748-000CN
paper pickup unit, 500-sheet feeder
Figure 8-27
4
390 Parts and diagrams
ENWW
Table 8-29
ENWW
Numerical parts list (continued)
Part number
Description
Figure
Reference
RG5-6753-000CN
lifter drive unit, 500-sheet feeder
Figure 8-26
3
RG5-6753-000CN
lifter drive unit, 500-sheet feeder
Figure 8-27
3
RG5-6753-000CN
lifter drive unit, 500-sheet feeder
Figure 8-31
1
RG5-6761-000CN
clutch assembly, 500-sheet feeder
Figure 8-27
6
RG5-6769-000CN
paper size detection assembly,
500-sheet feeder
Figure 8-27
1
RG5-6770-000CN
cassette, 500-sheet feeder
Figure 8-26
4
RG5-6770-000CN
cassette, 500-sheet feeder
Figure 8-29
1
RG5-6772-000CN
paper feeder PCB
Figure 8-27
7
RG5-6777-000CN
Front cover assembly
Figure 8-4
10
RG5-6778-000CN
Top cover assembly
Figure 8-4
8
RG5-6779-000CN
Rear top cover assembly
Figure 8-3
1
RG5-6780-000CN
Multi-purpose tray assembly
Figure 8-4
9
RG5-6781-000CN
control panel assembly (100 - 127 v)
Figure 8-8
1
RG5-6782-000CN
Left cover assembly
Figure 8-3
3
RG5-6783-000CN
Right cover assembly
Figure 8-3
2
RG5-6786-000CN
damper assembly
Figure 8-5
19
RG5-6794-000CN
control panel assembly (220 - 240 v)
Figure 8-8
1
RG5-6800-000CN
high-voltage PCB
Figure 8-9
4
RG5-6800-000CN
High-voltage power supply PCB
Figure 8-2
2
RG5-6801-000CN
fuser power supply (100 - 127 v)
Figure 8-9
8
RG5-6801-000CN
Fuser power supply PCB
(100 - 127 volt)
Figure 8-2
1
RG5-6802-000CN
fuser power supply (220 - 240 v)
Figure 8-9
8
RG5-6802-000CN
Fuser power supply PCB
(220 - 240 volt)
Figure 8-2
1
RG5-6803-000CN
memory controller PCB
Figure 8-8
4
RG5-6803-000CN
Memory controller PCB
Figure 8-2
6
RG5-6805-000CN
E-label toner sensor PCB
Figure 8-2
3
RG5-6805-000CN
E-label toner sensor PCB
Figure 8-9
3
RG5-6806-000CN
multi-purpose tray sensor PCB
Figure 8-20
5
RG5-6806-000CN
Multi-purpose tray sensor PCB
Figure 8-2
4
RG5-6807-000CN
cassette sensor PCB
Figure 8-20
4
RG5-6807-000CN
Cassette sensor PCB
Figure 8-2
5
RG5-6808-000CN
power supply assembly (100 - 127 v)
Figure 8-6
6
RG5-6809-000CN
power supply assembly (220 - 240 v)
Figure 8-6
6
RG5-6810-000CN
static discharge PCB
Figure 8-2
9
RG5-6810-000CN
static discharge PCB
Figure 8-13
2
RG5-6815-000CN
cable, AC
Figure 8-9
10
RG5-6816-000CN
cable, DC
Figure 8-6
8
RG5-6818-000CN
cable, left side
Figure 8-5
4
Chapter 8 Parts and diagrams 391
Table 8-29
Numerical parts list (continued)
Part number
Description
Figure
Reference
RG5-6820-000CN
cable, fan
Figure 8-8
10
RG5-6821-000CN
cable, paper size
Figure 8-12
8
RG5-6823-000CN
cable, upper crossmember
Figure 8-17
4
RG5-6826-000CN
cable, intermediate
Figure 8-9
9
RG5-6827-000CN
cable, fuser power supply
Figure 8-9
7
RG5-6829-000CN
cable, pickup unit
Figure 8-8
6
RG5-6834-000CN
cable, formatter interface
Figure 8-6
1
RG5-6836-000CN
paper feeder cable
Figure 8-12
7
RG5-6842-000CN
sensor flag assembly
Figure 8-24
2
RG5-6844-000CN
contact assembly
Figure 8-11
5
RG5-6846-000CN
static discharge comb
Figure 8-13
1
RG5-6848-000CN
fuser (100 - 127 v)
Figure 8-7
12
RG5-6848-000CN
fuser assembly (110 volt, new)
Figure 8-24
1
RG5-6848-000CN
Image fuser kit (110 volt) (new)
RG5-6849-000CN
ETB assembly
Figure 8-7
2
RG5-6849-000CN
ETB assembly (new)
Figure 8-22
1
RG5-6849-000CN
Image transfer kit (ETB) (new)
RG5-6850-000CN
DC controller PCB
Figure 8-10
8
RG5-6850-000CN
DC controller PCB
Figure 8-2
7
RG5-6850-000CN
DC controller PCB
Figure 8-5
6
RG5-6850-000CN
DC controller PCB
Figure 8-8
5
RG5-6850-000CN
DC controller PCB
Figure 8-9
11
RG9-1529-000CN
roller assembly, MP tray pickup
Figure 8-18
2
RH2-5510-000CN
cable, flat
Figure 8-6
2
RH2-5511-000CN
cable, flat
Figure 8-8
7
RH7-1491-000CN
fan, formatter
Figure 8-8
11
RH7-1491-000CN
fan, power supply
Figure 8-11
6
RH7-1523-000CN
motor, PM2, pickup motor
Figure 8-14
2
RH7-1524-000CN
motor, 500-sheet feeder
Figure 8-27
5
RH7-1524-000CN
motor, PM1, developing disengaging
Figure 8-16
3
RH7-1526-000CN
fan, cartridge
Figure 8-8
9
RH7-1528-000CN
motor, M5, fuser
Figure 8-17
2
RH7-1601-000CN
motor, M6, ETB
Figure 8-22
2
RH7-5329-000CN
clutch
Figure 8-14
4
RH7-5330-000CN
solenoid
Figure 8-14
3
RS5-9175-000CN
screw, security
Figure 8-27
2
RS6-2626-000CN
spring, tension
Figure 8-7
4
RS6-2632-000CN
spring, tension
Figure 8-7
11
RS7-0302-000CN
cam/gear, 66T
Figure 8-7
10
RS7-0320-000CN
gear, 200T
Figure 8-5
13
392 Parts and diagrams
ENWW
Table 8-29
ENWW
Numerical parts list (continued)
Part number
Description
Figure
Reference
RS7-0320-000CN
gear, 200T
Figure 8-5
15
RS7-0321-000CN
gear, 200T
Figure 8-5
14
RS7-0321-000CN
gear, 200T
Figure 8-5
16
RS7-0323-000CN
gear, 17T
Figure 8-5
18
RS7-0326-000CN
gear, 36T
Figure 8-10
3
RY7-5097-000CN (roller kit)
roller, cassette feed
Figure 8-20
7
RY7-5097-000CN (roller kit)
roller, cassette pickup
Figure 8-20
8
RY7-5097-000CN (roller kit)
roller, feed
Figure 8-32
2
RY7-5097-000CN (roller kit)
roller, pickup
Figure 8-32
3
RY7-5097-000CN (roller kit)
roller, separation
Figure 8-18
4
RY7-5097-000CN (roller kit)
roller, separation
Figure 8-29
2
VD7-0644-001CN
fuse, 250 v, 4 amp (220 - 240 v)
Figure 8-6
5
VD7-0648-001CN
fuse, 250 v, 8 amp (110 and 220 v)
Figure 8-6
4
VD7-1732-002CN
fuse, 250 v, 20 amp (100 - 127 v)
Figure 8-6
5
VS1-6760-006CN
connector, 6-pin, J39
Figure 8-12
6
WC4-5188-000CN
switch, cover safety
Figure 8-11
3
WG8-5362-000CN
photo interrupter
Figure 8-11
2
WG8-5362-000CN
photo interrupter, TLP 1241
Figure 8-10
5
WG8-5362-000CN
photo interrupter, TLP 1241
Figure 8-20
3
WG8-5362-000CN
photo interrupter, TLP1241
Figure 8-16
2
WG8-5362-000CN
photo interrupter, TLP1241
Figure 8-17
3
XA9-1162-000CN
screw, M3x10, with washer
Figure 8-5
8
XA9-1329-000CN
screw, M3x6, TP
Figure 8-5
1
XA9-1330-000CN
Screw, M3x8
Figure 8-3
6
Chapter 8 Parts and diagrams 393
394 Parts and diagrams
ENWW
Index
Numerics
2-sided printing
jams 265
operation 143
A
access denied 71
accessories
cleaning 74
hard disk 14
list of 14
ordering 41
part numbers 337
acoustic emissions 20
adhesive labels
printing 29
alerts, e-mail 298
alienation motor
component test 313
removing and replacing 178
altitude 19
ammonia-based cleaners, avoiding 74
ASCII escape sequence 72
assemblies
locating 21
remanufactured 42
replacing 40
atmospheric pressure 20
attaching rollers, locating 119
AUTOEXEC.BAT 286
B
born-on date 319
C
cables, part numbers 337
calibrate now 317
calibration
bypassing 317
color registration 129
density 130
halftone 130
caliper, transparencies 28
capacity
circuit 19
input trays 24, 25
cardstock, printing 28
cartridge fan
function 101
removing and replacing 215
cassette
jams 262
paper feed roller, removing and replacing 170
paper pickup roller, removing and replacing 170
part numbers 366
pickup clutch, removing and replacing 171
cassette cover, removing and replacing 163
cassette pickup clutch
removing and replacing 171
CD, service parts information 42
ENWW
circuit
assemblies 40
capacity 19
DC controller 99
diagram 332
fuser power supply 102
heater temperature control 103
high-voltage power supply 104
low-voltage power supply 105
paper feeder diagram 333
scanner motor control 111
cleaning
periodic 75
printer and accessories 74
spilled toner 74
clear event log 318
clothing, toner on 35
clutch
component test 313
locating 324
coated media 27
cold reset 316
cold reset paper type 319
color
adjusting 272
edge control 273
halftone options 272
HP ImageREt 2400 271
matching 271
neutral grays 273
options 272
PANTONE 271
print in grayscale 272
RGB 273
sRGB 271
variation 270
Color LaserJet 5500 series printer models 12
color registration
calibration 129
detection unit, removing and replacing 175
ETB feed speed 119
color selection process 270
color variations 270
colored paper 28
commands
DOS 286
PJL 286
Commercial Service and Support Organization
America (CSSO-A) 41
Europe (CSSO-E) 41
compact disc, service parts information 42
component tests 312
components, replacing 40
configuration page
printing 301
viewing with embedded Web server 298
configuring
network parameters 70
Novell NetWare 70
connectors, locating 328, 331
Index 395
control panel
locating 21
locking 71
overlays, part numbers 337
removing and replacing 161
country/region of origin, determining 15
covers
cleaning 74
front 160
left 157
part numbers 342
rear 154
rear top 156
right 158
top 155
CPU, type 107
crooked images 267
CSSO-A (Commercial Service and Support Organization-America) 41
CSSO-E (Commercial Service and Support Organization-Europe) 41
cutouts 27
D
DC controller
circuit 99
components 327
function 99
removing and replacing 185
shield, removing and replacing 176
Declaration of Conformity 38
depth, printer 20
Deskjet transparencies, avoiding 27
developing cylinder
disengaging 118
locating 114
developing disengaging
assembly, part numbers 364
motor, component test 313
motor, function 101
motor, removing and replacing 178
rod, removing and replacing 179
DHALF 130
diagnostics
engine 307
mode 307
procedure 305
tests 308
using 40
dimensions
500-sheet paper feeder 18
printer 18
printer stand 18
DIMMs
adding 89
font 90
disable cartridge check 309
DMAX 130
documentation, ordering 43
door switch
locating 321
removing and replacing 203
DOS commands 286
drivers, printer 43
drum drive gears, removing and replacing 179
drum drive unit
part numbers 363
removing and replacing 179
drum motors
function 101
duplex path, jams 265
396 Index
duplex unit, operation 143
duty cycle, maximum 20
E
EIO
connections, locating 22
troubleshooting 285
e-label memory PCB
removing and replacing 184
electrical
specifications 19
surface resistivity 28
electrostatic discharge 149
electrostatic latent image, forming 120
electrostatic transfer/transport belt
locating 119
structure 119
e-mail alerts 298
embedded Web server
accessing 297
using for troubleshooting 297
viewing with Printer Status and Alerts 300
embossed media 27
emissions, acoustic 20
envelopes
loading 29
printing 29
environmental
features 13
specifications 17, 19
stewardship program 32
error messages
alphabetical list 234
numerical list 245
paper jams 257
ETB
expected life 79
feed roller, locating 119
locating 21, 119
motor, function 101
part numbers 370
replacing 84
replacing before end of life 86
structure 119
ETB-driven rollers, locating 119
event log
printing 304
viewing 298
exchange program 42
extended input/output connections, locating 22
F
fans
cartridge 101
formatter 101
function 100
locating 100, 101, 325
power supply 101
Fast InfraRed connection, locating 22
fasteners 339
features, printer 13
feed speed control 141
Finnish laser safety statement 37
FIR connection, locating 22
flash memory 89, 107
font DIMM
adding 90
enabling 92
ENWW
formatter
access location 22
function 106
removing and replacing 188
system 106
formatter case, removing and replacing 192
formatter fan
function 101
removing and replacing 214
front cover
locating 21
removing and replacing 160
fuser
cleaning 74
delivery sensor, removing and replacing 211
drive unit, part numbers 365
drive unit, removing and replacing 207
function 102
inlet paper sensor, removing and replacing 210
locating 21
motor, component test 313
motor, function 101
operation 142
part numbers 372
power supply 102
power supply PCB, removing and replacing 205
replacing 87
replacing before end of life 88
sleeve, function 102
fuser drive unit
part numbers 365
fuser kit
count, resetting 88, 318
life span 78
fusing
process 125
temperature specifications 28
G
general circuit diagram 332
glossy paper
printing 28
grayscale printing 272
H
hard disk
adding 107
initialization 317
heavy paper, printing 28
height, printer 20
high-voltage contact blocks, removing and replacing 202
high-voltage power supply
circuit 104
function 104
removing and replacing 199
horizontal registration, adjusting 140
HP Color LaserJet 5500 series printer models 12
HP Distribution Center 43
HP ImageREt 2400 271
HP Jetdirect print server card
adding 93
configuring 298
function 66
HP LaserJet Family Print Media Guide 23
HP LaserJet Utility for Macintosh 70
HP Support Assistant 42
HP Toner Cleaning Cloth 74
HP Web Jetadmin software 70
ENWW
humidity
site requirements 17, 19
storing supplies 20
I
I/O
expanded 107
flash 107
hard disk 107
parallel interface 107
printer management language 109
processor 107
image
defects 275
density calibration (DMAX) 130
halftone calibration (DHALF) 130
stabilization control 130
image formation
overview 112
process 113
inkjet transparencies, avoiding 27
inks, specifications 30
input trays
capacity 24, 25
locating 21
supported media 24
internal components
part numbers 345– 360
isolating problems 40
J
jams
avoiding 259
duplex path 265
paper path 264
persistent 260
recovery 258
top cover 265
Tray 1 262
Tray 2 262
Tray 3 263
Tray 4 263
troubleshooting 256
Japanese VCCI statement 36
Jetdirect print server card
adding 93
configuring 298
K
Korean EMI statement 35
L
labels
printing 29
language
changing on display 61
embedded Web server 298
overlays 61
printer job (PJL) 286
universal exit (UEL) 286
laser safety statements
Finland 37
United States 35
laser/scanner system, overview 110
laser/scanner units
component test 313
removing and replacing 194
LaserJet 5500 series printer models 12
Index 397
LaserJet Family Print Media Guide 23
LaserJet Utility for Macintosh 70
latent image, forming 120
left cover, removing and replacing 157
letterhead
loading 30
printing 30
levels, security 71
life span
ETB 78
fuser 78
print cartridges 78
lifter drive unit, removing and replacing 168
lifter motor
function 101
light, affects on color variation 270
location requirements 17, 18
locking control panel settings 71
low-voltage power supply
circuit 105
function 105
removing and replacing 189
models 12
monitors, affect on color 270
motor
developing disengaging 101
drum 101
ETB 101
fuser 101
lifter 101
pickup 101
motors
function 100
locating 100, 325
MS-DOS commands 286
MSDS (Material Safety Data Sheet) 35
multifeeds 138, 266
multipart forms, avoiding 27
multi-purpose tray
jams 262
paper pickup rollers, removing and replacing 173
pickup solenoid, removing and replacing 171
removing and replacing 159
N
M
Macintosh
HP LaserJet Utility 70
maintenance agreements 46
matching color
PANTONE 271
swatch book 271
variation 270
Material Safety Data Sheet (MSDS) 35
media
feed speed 141
maximum size 14
non-supported 27
part numbers 337
selecting 23
sizes 24
special 27
storing 30
type 14
weight 14, 24
memory 13
adding 89
clearable warnings 108
DIMMs 108
enabling 92
part numbers 337
random access 108
read-only 108
upgrading 108
memory controller PCB
removing and replacing 184
memory tag
function 115
locating 115
menu map
printing 289
menus, locking 71
messages
alphabetical list 234
critical error 233
error 233
numerical list 245
Printer Status and Alerts 300
status 233
warning 233
model numbers 15
398 Index
networks
AppleTalk 67
configuring parameters 70
configuring with embedded Web server 298
I/O interfaces 66
Novell NetWare 66, 70
security 71
troubleshooting 285
UNIX/Linux 67
Windows 67
noise, printer 20
Novell NetWare, configuring 70
numbers
model 15
serial 15
NVRAM
initialization 316
overview 108
O
OHT
defects 269
detection 139
on/off switch, locating 21, 22
operation
basic 96
engine control system 98
image formation system 112
laser/scanner system 110
major systems 96
paper feeder 144
pickup/feed system 132
timing sequence 97
ordering
documentation 43
drivers 43
parts 41
software 43
supplies 41
output bin
locating 21, 22
sensor, removing and replacing 211
overhead transparency
defects 269
detection 139
ENWW
P
pages, maximum per month 20
paper
non-supported 27
part numbers 337
preprinted 30
recycled 30
selecting 23
supported sizes 24, 25
paper feed roller
cassette 170
paper feeder
additional 144
circuit diagram 333
feed roller, removing and replacing 218
jams 263
left cover, removing and replacing 216
length detection switch, removing and replacing 222
lifter drive unit, part numbers 380
lifter drive unit, removing and replacing 221
paper path 145
part numbers 375, 376
PCB, removing and replacing 224
pickup clutch, removing and replacing 223
pickup roller, removing and replacing 218
pickup unit, removing and replacing 219
right cover, removing and replacing 217
separation roller, removing and replacing 218
width detection switch, removing and replacing 222
paper handling 14
paper jams
avoiding 259
duplex path 265
paper path 264
persistent 260
recovery 258
top cover 265
Tray 1 262
Tray 2 262
Tray 3 263
Tray 4 263
troubleshooting 256
paper lifting 137
paper path
500-sheet paper feeder 145
alignment 140
jams 264
overview 132
paper path test 309
paper pickup drive unit
part numbers 362
removing and replacing 167
paper pickup roller
cassette 170
paper pickup rollers
multi-purpose tray 173
paper pickup sensor PCB
removing and replacing 165
paper pickup unit
overview 135
part numbers 366, 368
removing and replacing 164
paper size
detection 136
detection switch, removing and replacing 186
supported 24
parallel
interface 107
port, locating 22
ENWW
parameters, network 70
part numbers
accessories 337
alphabetical list 382
cables 337
cassette 366
control panel overlays 337
covers 342
developing disengaging assembly 364
drum drive unit 363
ETB 370
fuser 372
fuser drive unit 365
internal components 345– 360
media 337
memory 337
numerical list 388
paper feeder 376
paper feeder cassette 378
paper feeder lifter drive unit 380
paper pickup drive unit 362
paper pickup unit 368
PCBs 341
reference material 338
supplies 338
parts
compact disc information 42
ordering 41, 336
passwords
network 298
service 318
setting 71
PCBs
locating 326
part numbers 341
perforations 27
phone numbers
Commercial Service and Support Organizations 41
HP Distribution Center 43
photosensitive drum
locating 114
pickup motor
function 101
pickup/feed system
overview 132
pickup/feed unit
overview 135
PIN, service 318
PJL (Printer Job Language)
commands 286
overview 108
Technical Reference Manual 72
placement requirements 17, 18
postcards, printing 28
power
connection, locating 22
consumption 19
rating information 16
power supply
fuser 102
high-voltage 104
low-voltage 105
power supply fan
function 101
power switch, locating 21, 22
PowerSave
disabling 62
overview 107
power consumption 19
Index 399
preprinted forms, loading 30
pressure, atmospheric 20
primary charging roller, locating 114
print cartridges
changing 81
life span 78
locating 21
safety data sheet 35
status 298
structure 114
print quality
defects 275
print quality troubleshooting
pages 269
process 268
print servers, configuring 298
printer
accessories 14
calibration 317
connectivity 14
fonts 13
performance 13
personalities 13
printer drivers, ordering 43
Printer Job Language (PJL)
commands 286
Technical Reference Manual 72
printer management language 109
processor, type 107
production number 15
punched paper 27
R
RAM (random access memory) 13
rear cover, removing and replacing 154
rear top cover, removing and replacing 156
recycled paper 30
recycling, print cartridge 32
reference materials, part numbers 338
regulatory information, power rating 16
remanufactured assemblies 42
repetitive defects 282
ruler 283
replacement intervals
ETB 78
fuser 78
print cartridges 78
right cover, removing and replacing 158
rollers
attaching 119
ETB feed 119
ETB-driven 119
primary charging 114
toner charging 114
transfer charging 119
S
safety information 35
scanner motor control
circuit 111
function 111
screws
types 151, 339
security
levels 71
network 71
setting in embedded Web server 298
selecting media 23
sensor test 310
400 Index
sensors, locating 322
separation pad, removing and replacing 174
separation roller, removing and replacing 172
serial number
formatter, resetting 318
locating 15
service
agreements 46
approach 40
ID 319
parts information CD 42
service menu
accessing 318
PIN 318
settings
embedded Web server 298
locking 71
network security 71
site requirements 18
skewed images 267
software
ordering 43
Printer Status and Alerts 300
Web Jetadmin 70
solenoid
component test 313
locating 324
removing and replacing 171
sound intensity level 20
space requirements 18
special media, printing 27
specifications
electrical 19
environmental 19
media 24
preprinted paper 27
printer 20
site requirements 17
space requirements 18
spilled toner
cleaning 74
washing off clothing 35
standby mode
acoustic emissions 20
power consumption 19
static discharge comb
removing and replacing 213
status and alerts software 297, 300
status, e-mail alerts 298
storing
media 30
printer 19
supplies 20
subassemblies 40
supplies
HP 78
locating 80
ordering 41, 336
part numbers 338
replacing 78, 152
status 298
status page 298
storing 20
supplies status page, printing 302
Support Assistant, HP 42
surface resistivity, electrical 28
switch boxes 285
switches, locating 321
ENWW
T
technical reference guides 43
temperature
heater control 103
ink requirements 27
maximum change rate 20
site requirements 17, 19
storing supplies 20
test page
printing 315
theory of operation
basic 96
engine control system 98
image formation system 112
laser/scanner system 110
paper feeder 144
pickup/feed system 132
thermistors, function 102
thermoswitch, function 102
toner
cleaning spilled 74
fusing 125
tranferring to paper 123
transferring to drum 122
washing off clothing 35
toner cartridge, structure 114
toner charging roller, locating 114
Toner Cleaning Cloth, HP 74
toner level detection PCB, removing and replacing 201
toner level, detecting 116
toner stirrer, locating 114
tools, required for service 150
top cover
jams 265
locating 21
removing and replacing 155
total page count, resetting 318
transfer charging rollers, locating 119
transfer kit
life span 78
resetting count 84, 318
transfer motor, component test 313
transfer unit
locating 21
replacing 84
resetting count 78, 318
transparencies
defects 269
detection 139
HP-supported 27
printing 27
Tray 1
capacity 24, 25
jams 262
locating 21
removing and replacing 159
special media handling 28
supported media 24, 25
Tray 2
capacity 25
jams 262
locating 21
supported media 25
Tray 3
capacity 25
jams 263
supported media 25
ENWW
Tray 4
capacity 25
jams 263
supported media 25
trays, input
capacity 24, 25
locating 21
supported media 24
troubleshooting
general process 230
image formation 268
overhead transparencies 269
paper jams 260
paper path 256
paper transport 266
power-on 232
print quality 268
printer errors 233
repetitive defects 282
U
UEL (universal exit language) 286
universal exit language (UEL) 286
usage page, printing 303
V
vacuuming 74
variation, color 270
ventilation 17
voltage
operating 16
power consumption 19
W
warranty
fuser 45
print cartridge 45
statement 44
transfer unit 45
waste toner
container 114
transfer plate 114
Web Jetadmin software 70
websites
HP 13
HP Web Jetadmin software 70
Material Data Safety Sheet (MSDS) 35
printer specifications 19
product and support information 42
service part information 42
weight
media 24
printer 17, 20
width, printer 20
wrinkled paper 266
Index 401
402 Index
ENWW
copyright © 2002
Hewlett-Packard Company
www.hp.com
*C9656-90930*
*C9656-90930*
C9656-90930
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