Avaya 5402 digital telephone manual

Avaya 5402 digital telephone manual
IP Office 5402 Quick Reference Guide
IP Office 5402 Quick Reference Guide
Default Short Codes
You can access a variety of system features by dialling short codes. The following table shows the default
short codes. For a full list of your phone’s default short codes, see the "IP Office 2402 and 5402 User
Guide".
This guide covers the basic functionality of your IP Office 5402 phone.
Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to
which you want your calls forwarded to, when you have forwarding switched on.
The diagram below shows the main phone features:
Short Code
*00
*01
*02
*03
*04
*05
*06
*07*N#
*08
*09
*10*N#
*11*N#
*12*N#
*13*N#
*14*N#
*17
*18
*19
*20*N#
*21*N#
*29
Description
Cancel All Forwarding
Forward Unconditional On
Forward Unconditional Off
Forward On Busy On
Forward On Busy Off
Forward On No Answer On
Forward On No Answer Off
Forward to Number
Do Not Disturb On
Do Not Disturb Off
Do Not Disturb Exception Add
Do Not Disturb Exception Delete
Follow Me Here
Follow Me Here Cancel
Follow Me To
Voicemail Collect
Voicemail On
Voicemail Off
Set Hunt Group Night Service
Clear Hunt Group Night Service
Toggle Calls
Short Code
*30
*31
*32*N#
*33*N#
*34
*35*N#
*36
*37*N#
*38*N#
*39
*40
*41
*45*N#
*46
*47
*48
*49
*50
*51
*53*N#
*57*N#
Description
Call Pick Up Any
Call Pick Up Group
Call Pick Up Extension
Call Queue
Hold Music
Extn Login
Extn Logout
Park Call
Ride Call
Relay On
Relay Off
Relay Pulse
Call Steal
Call Steal
Conference Add
Voicemail Ringback On
Voicemail Ringback Off
Forward Hunt Group Calls On
Forward Hunt Group Calls Off
Call Pickup Members
Forward On Busy Number
Further information about Avaya IP Office is available from www.avaya.com/support and also from
http://marketingtools.avaya.com/knowledgebase/.
Reference: 15-601129
Issue 2 (22 November 2006)
For more information on your phone settings and features, see the "IP Office 2402 and 5402 User Guide".
1
Display/Call Appearance
8
Redial
2
Message Waiting Lamp
9
Dialling Pad
3
Messages
10
Volume
4
Hold
11
Handset/Headset Socket
5
Transfer
12
Mute
6
Conference
13
Feature
7
Drop
14
Speaker
IP Office 5402 Quick Reference Guide
Answering Incoming Calls
•
Pick up the handset or press
IP Office 5402 Quick Reference Guide
Speakerphone
•
to use the speakerphone.
Making a Call
•
•
Pick up the handset or press
•
Dial the number, including any outside line digits and/or area codes.
To retrieve your voicemail, press
To place a call on hold, press
To retrieve a held call, press
•
•
MESSAGES.
2.
•
corresponding to the held call.
To reinstate two-way conversation, press
MUTE.
MUTE again.
To redial the last dialed number, press
REDIAL.
Diverting Calls
With the call active, press
Transfer. The call is placed on hold;
dial tone. Dial the number you want to transfer the call to.
is displayed and you hear a
•
To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one
answers, press
To prevent the other person on the line from hearing you, press
Redial
HOLD.
Transferring a Call
1.
To switch Do Not Disturb on, dial *08. An N is displayed. To switch Do Not Disturb off, dial *09.
Mute
Hold
•
•
SPEAKER switches the speaker on/off.
Do Not Disturb
to use the speakerphone.
Accessing Voicemail
•
The Speaker facility allows you to monitor incoming calls only. You must use the handset to speak to
the caller.
To re-direct your calls back to your own extension, dial *13*N#.
•
corresponding to the held call.
OR
corresponding to the held call.
Call Forwarding
•
Conference
1.
To establish a conference call, dial the first party and wait for an answer.
2.
3.
Press
CONFERENCE. The current call is placed on hold,
tone.
Dial the number of the next party and wait for an answer.
4.
5.
To add the new party to the call, press
CONFERENCE again.
Repeat Steps 2 to 4 to add further participants.
is displayed and you hear a dial
To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your
calls diverted).
To cancel divert calls from your own extension, dial *14*#.
To announce the call, remain on the line and wait for an answer. Announce the call and hang up.
If the line is busy or if no one answers, press
To divert calls at another extension, dial *12*N# (where N is your extension number). All calls to
your extension will be diverted to the extension you are using.
•
•
•
To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this
example).
To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02.
To switch Forward On Busy On, dial *03. To switch it off, dial *04.
To switch Forward On No Answer On, dial *05. To switch it off, dial *06.
System Features
System Features can be set against dial pad digits by your system administrator and are accessed by
To drop yourself from the conference, hang up.
Note: The short codes documented in this guide refer to the use of default short codes only.
pressing
Feature, followed by any of the keys 0 to 9, * or #.
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