IP Office 5402 Quick Reference Guide IP Office 5402 Quick Reference Guide Default Short Codes You can access a variety of system features by dialling short codes. The following table shows the default short codes. For a full list of your phone’s default short codes, see the "IP Office 2402 and 5402 User Guide". This guide covers the basic functionality of your IP Office 5402 phone. Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to which you want your calls forwarded to, when you have forwarding switched on. The diagram below shows the main phone features: Short Code *00 *01 *02 *03 *04 *05 *06 *07*N# *08 *09 *10*N# *11*N# *12*N# *13*N# *14*N# *17 *18 *19 *20*N# *21*N# *29 Description Cancel All Forwarding Forward Unconditional On Forward Unconditional Off Forward On Busy On Forward On Busy Off Forward On No Answer On Forward On No Answer Off Forward to Number Do Not Disturb On Do Not Disturb Off Do Not Disturb Exception Add Do Not Disturb Exception Delete Follow Me Here Follow Me Here Cancel Follow Me To Voicemail Collect Voicemail On Voicemail Off Set Hunt Group Night Service Clear Hunt Group Night Service Toggle Calls Short Code *30 *31 *32*N# *33*N# *34 *35*N# *36 *37*N# *38*N# *39 *40 *41 *45*N# *46 *47 *48 *49 *50 *51 *53*N# *57*N# Description Call Pick Up Any Call Pick Up Group Call Pick Up Extension Call Queue Hold Music Extn Login Extn Logout Park Call Ride Call Relay On Relay Off Relay Pulse Call Steal Call Steal Conference Add Voicemail Ringback On Voicemail Ringback Off Forward Hunt Group Calls On Forward Hunt Group Calls Off Call Pickup Members Forward On Busy Number Further information about Avaya IP Office is available from www.avaya.com/support and also from http://marketingtools.avaya.com/knowledgebase/. Reference: 15-601129 Issue 2 (22 November 2006) For more information on your phone settings and features, see the "IP Office 2402 and 5402 User Guide". 1 Display/Call Appearance 8 Redial 2 Message Waiting Lamp 9 Dialling Pad 3 Messages 10 Volume 4 Hold 11 Handset/Headset Socket 5 Transfer 12 Mute 6 Conference 13 Feature 7 Drop 14 Speaker IP Office 5402 Quick Reference Guide Answering Incoming Calls • Pick up the handset or press IP Office 5402 Quick Reference Guide Speakerphone • to use the speakerphone. Making a Call • • Pick up the handset or press • Dial the number, including any outside line digits and/or area codes. To retrieve your voicemail, press To place a call on hold, press To retrieve a held call, press • • MESSAGES. 2. • corresponding to the held call. To reinstate two-way conversation, press MUTE. MUTE again. To redial the last dialed number, press REDIAL. Diverting Calls With the call active, press Transfer. The call is placed on hold; dial tone. Dial the number you want to transfer the call to. is displayed and you hear a • To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one answers, press To prevent the other person on the line from hearing you, press Redial HOLD. Transferring a Call 1. To switch Do Not Disturb on, dial *08. An N is displayed. To switch Do Not Disturb off, dial *09. Mute Hold • • SPEAKER switches the speaker on/off. Do Not Disturb to use the speakerphone. Accessing Voicemail • The Speaker facility allows you to monitor incoming calls only. You must use the handset to speak to the caller. To re-direct your calls back to your own extension, dial *13*N#. • corresponding to the held call. OR corresponding to the held call. Call Forwarding • Conference 1. To establish a conference call, dial the first party and wait for an answer. 2. 3. Press CONFERENCE. The current call is placed on hold, tone. Dial the number of the next party and wait for an answer. 4. 5. To add the new party to the call, press CONFERENCE again. Repeat Steps 2 to 4 to add further participants. is displayed and you hear a dial To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your calls diverted). To cancel divert calls from your own extension, dial *14*#. To announce the call, remain on the line and wait for an answer. Announce the call and hang up. If the line is busy or if no one answers, press To divert calls at another extension, dial *12*N# (where N is your extension number). All calls to your extension will be diverted to the extension you are using. • • • To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example). To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02. To switch Forward On Busy On, dial *03. To switch it off, dial *04. To switch Forward On No Answer On, dial *05. To switch it off, dial *06. System Features System Features can be set against dial pad digits by your system administrator and are accessed by To drop yourself from the conference, hang up. Note: The short codes documented in this guide refer to the use of default short codes only. pressing Feature, followed by any of the keys 0 to 9, * or #.
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