19k6728

19k6728
Quick Reference
IBM
Quick Reference
IBM
Note
Before using this information and the product it supports, be sure to read the
information under “Appendix. Product warranty and notices” on page 21.
First Edition (June 2000)
© Copyright International Business Machines Corporation 2000. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by
GSA ADP Schedule Contract with IBM Corp.
Safety Information
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
DANGER
Le courant électrique passant dans les câbles de communication, ou les
cordons téléphoniques et d’alimentation peut être dangereux.
Pour éviter tout risque de choc électrique :
v Ne manipulez aucun câble et n’effectuez aucune opération d’installation,
d’entretien ou de reconfiguration de ce produit au cours d’un orage.
v Branchez tous les cordons d’alimentation sur un socle de prise de courant
correctement câblé et mis à la terre.
© Copyright IBM Corp. 2000
iii
v Branchez sur des socles de prise de courant correctement câblés tout
équipement connecté à ce produit.
v Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou
déconnecter les câbles d’interface.;
v Ne mettez jamais un équipement sous tension en cas d’incendie ou
d’inondation, ou en présence de dommages matériels.
v Avant de retirer les carters de l’unité, mettez celle-ci hors tension et
déconnectez ses cordons d’alimentation, ainsi que les câbles qui la relient
aux réseaux, aux systèmes de té lécommunication et aux modems (sauf
instruction contraire mentionnée dans les procédures d’installation et de
configuration).
v Lorsque vous installez ou que vous déplacez le présent produit ou des
périphériques qui lui sont raccordés, reportez-vous aux instructions
ci-dessous pour connecter et déconnecter les différents cordons.
Connexion:
Déconnexion:
1. Mettez les unités hors tension.
1. Mettez les unités hors tension.
2. Commencez par brancher tous les
cordons sur les unités.
2. Débranchez les cordons d’alimentation
des prises.
3. Branchez les câbles d’interface sur des
connecteurs.
3. Débranchez les câbles d’interface des
connecteurs.
4. Branchez les cordons d’alimentation
sur des prises.
4. Débranchez tous les câbles des unités.
5. Mettez les unités sous tension.
Laser compliance statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives
are also sold separately as options. CD-ROM drives and DVD-ROM drives are
laser products. These drives are certified in the U.S. to conform to the
requirements of the Department of Health and Human Services 21 Code of
Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.
Elsewhere, these drives are certified to conform to the requirements of the
International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825
for Class 1 laser products.
When a CD-ROM drive or a DVD-ROM drive is installed, note the following.
CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
iv
Quick Reference
Removing the covers of the CD-ROM drive or DVD-ROM drive could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
CD-ROM drive or DVD-ROM drive. Do not remove the drive covers.
Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A
or Class 3B laser diode. Note the following.
DANGER
Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.
DANGER:
Certains modèles d’ordinateurs personnels sont équipés d’origine d’une unité
de CD-ROM ou de DVD-ROM. Mais ces unités sont également vendues
séparément en tant qu’options. L’unité de CD-ROM/DVD-ROM est un
appareil à laser. Aux État-Unis, l’unité de CD-ROM/DVD-ROM est certifiée
conforme aux normes indiquées dans le sous-chapitre J du DHHS 21 CFR
relatif aux produits à laser de classe 1. Dans les autres pays, elle est certifiée
être un produit à laser de classe 1 conforme aux normes CEI 825 et CENELEC
EN 60 825.
Lorsqu’une unité de CD-ROM/DVD-ROM est installée, tenez compte des
remarques suivantes:
ATTENTION: Pour éviter tout risque d’exposition au rayon laser, respectez
les consignes de réglage et d’utilisation des commandes, ainsi que les
procédures décrites.
L’ouverture de l’unité de CD-ROM/DVD-ROM peut entraîner un risque
d’exposition au rayon laser. Pour toute intervention, faites appel à du
personnel qualifié.
Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à laser
de classe 3A ou 3B. Tenez compte de la consigne qui suit:
DANGER
Rayonnement laser lorsque le carter est ouvert. Évitez toute exposition directe des
yeux au rayon laser. Évitez de regarder fixement le faisceau ou de l’observer à l’aide
d’instruments optiques.
Safety Information
v
Lithium battery notice
CAUTION:
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. The battery
contains lithium and can explode if not properly used, handled, or disposed
of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
ATTENTION
Danger d’explosion en cas de remplacement incorrect de la batterie.
Remplacer uniquement par une batterie IBM de type ou d’un type
équivalent recommandé par le fabricant. La batterie contient du lithium et
peut exploser en cas de mauvaise utilisation, de mauvaise manipulation ou
de mise au rebut inappropriée.
Ne pas :
v Lancer ou plonger dans l’eau
v Chauffer à plus de 100°C (212°F)
v Réparer ou désassembler
Mettre au rebut les batteries usagées conformément aux règlements locaux.
Modem safety information
To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:
v Never install telephone wiring during a lightning storm.
v Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
v Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
v Use caution when installing or modifying telephone lines.
v Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
vi
Quick Reference
v Do not use the telephone to report a gas leak in the vicinity of the leak.
Consignes de sécurité relatives au modem
Lors de l’utilisation de votre matériel téléphonique, il est important de
respecter les consignes ci-après afin de réduire les risques d’incendie,
d’électrocution et d’autres blessures :
v N’installez jamais de cordons téléphoniques durant un orage.
v Les prises téléphoniques ne doivent pas être installées dans des endroits
humides, excepté si le modèle a été conçu à cet effet.
v Ne touchez jamais un cordon téléphonique ou un terminal non isolé avant
que la ligne ait été déconnectée du réseau téléphonique.
v Soyez toujours prudent lorsque vous procédez à l’installation ou à la
modification de lignes téléphoniques.
v Si vous devez téléphoner pendant un orage, pour éviter tout risque de choc
électrique, utilisez toujours un téléphone sans fil.
v En cas de fuite de gaz, n’utilisez jamais un téléphone situé à proximité de la
fuite.
Safety Information
vii
viii
Quick Reference
Contents
Safety Information . . .
Laser compliance statement
Lithium battery notice . .
Modem safety information
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
iii
iv
vi
vi
Chapter 1. Setting up your computer . . . . . . . . . . . . . 1
Selecting a location for your computer . . . . . . . . . . . . . . 1
Arranging your workspace . . . . . . . . . . . . . . . . . 1
Comfort . . . . . . . . . . . . . . . . . . . . . . . 1
Glare and lighting . . . . . . . . . . . . . . . . . . . 2
Air circulation . . . . . . . . . . . . . . . . . . . . . 2
Electrical outlets and cable lengths . . . . . . . . . . . . . . 2
Connecting computer cables . . . . . . . . . . . . . . . . . 3
Turning on power . . . . . . . . . . . . . . . . . . . . 4
Finishing the software installation . . . . . . . . . . . . . . . 5
Windows NT Workstation . . . . . . . . . . . . . . . . . 5
Other operating systems . . . . . . . . . . . . . . . . . 5
Accessing reference materials . . . . . . . . . . . . . . . . 5
Chapter 2. Troubleshooting and recovery . . . . .
Troubleshooting the Windows desktop with ConfigSafe .
Using ConfigSafe SOS . . . . . . . . . . .
Reinstalling the operating system . . . . . . . .
Performing a partial or full recovery . . . . . .
Diagnosing hardware . . . . . . . . . . . .
Changing the primary startup sequence . . . . . .
Recovering or installing device drivers . . . . . .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. 7
. 7
. 8
. 9
. 9
. 10
. 10
. 11
Chapter 3. Getting help, service, and additional information . . . . . 13
Service support . . . . . . . . . . . . . . . . . . . . . 13
Before you call for service . . . . . . . . . . . . . . . . . 15
Getting customer support and service . . . . . . . . . . . . . 15
Using the World Wide Web . . . . . . . . . . . . . . . . 15
Getting information by fax . . . . . . . . . . . . . . . . 16
Getting help by telephone . . . . . . . . . . . . . . . . 16
Getting help around the world . . . . . . . . . . . . . . . 18
Purchasing additional services . . . . . . . . . . . . . . . . 18
Enhanced PC support line . . . . . . . . . . . . . . . . 18
900-number operating system and hardware support line . . . . . . 19
Network and server support line . . . . . . . . . . . . . . 19
Ordering support line services . . . . . . . . . . . . . . . 19
Warranty and repair services . . . . . . . . . . . . . . . 20
Ordering publications . . . . . . . . . . . . . . . . . . . 20
© Copyright IBM Corp. 2000
ix
Ordering CDs
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 20
Appendix. Product warranty and notices. . . . . . . . . . . .
Warranty Statements . . . . . . . . . . . . . . . . . . .
IBM Statement of Limited Warranty for United States, Puerto Rico, and
Canada (Part 1 - General Terms) . . . . . . . . . . . . . .
IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey,
United States (Part 1 - General Terms) . . . . . . . . . . . .
Part 2 - Worldwide Country-Unique Terms . . . . . . . . . . . .
Notices . . . . . . . . . . . . . . . . . . . . . . . .
Processing date data . . . . . . . . . . . . . . . . . .
Trademarks . . . . . . . . . . . . . . . . . . . . .
Electronic emissions notices . . . . . . . . . . . . . . . .
Class B notices . . . . . . . . . . . . . . . . . . . .
Federal Communications Commission (FCC) statement . . . . . . .
Class A notices . . . . . . . . . . . . . . . . . . . .
Federal Communications Commission (FCC) statement . . . . . . .
Federal Communications Commission (FCC) and telephone company
requirements . . . . . . . . . . . . . . . . . . . .
Power cord notice . . . . . . . . . . . . . . . . . . .
x
Quick Reference
21
21
21
25
29
34
35
35
35
36
36
37
37
39
41
Chapter 1. Setting up your computer
Before you begin, be sure to read “Safety Information” on page iii. Use these
instructions to set up your computer.
Selecting a location for your computer
Make sure you have an adequate number of properly grounded electrical
outlets for all devices. Select a location for the computer where it will remain
dry. Leave about 50 mm (2 in.) of space around the computer for proper air
circulation.
Arranging your workspace
Arrange both the equipment and your work area to suit you. Light sources, air
circulation, and the location of electrical outlets can affect how you arrange
your workspace.
Comfort
The following guidelines will help you decide what working position suits you
best.
Choose a chair to reduce fatigue from sitting in the same position for long
periods. The backrest and seat should adjust independently and provide good
support. The seat should have a curved front to relieve pressure on the thighs.
Adjust the seat so that your thighs are parallel to the floor and your feet are
either flat on the floor, or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your
wrists in a neutral, comfortable position. Try to keep a light touch on the
keyboard, and your hands and fingers relaxed. Change the angle of the
keyboard for maximum comfort by adjusting the position of the keyboard feet.
Viewing Distance
Lower
Back
Support
Seat
Height
© Copyright IBM Corp. 2000
1
Adjust the monitor so that the top of the screen is at, or slightly below, eye
level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm
(20 to 24 in.), and position it so that you can view it without having to twist
your body.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Place the monitor at right angles to light
sources whenever possible. Reduce overhead lighting, if necessary, by turning
off lights or using lower wattage bulbs. If you install the monitor near a
window, use curtains or blinds to block the sunlight. You might have to adjust
the Brightness and Contrast controls on the monitor as the lighting changes
throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, place an
antiglare filter over the screen. However, these filters might affect the clarity of
the screen image; try them only after you have exhausted other methods of
reducing glare.
Dust compounds problems associated with glare. Clean your monitor screen
periodically using a soft cloth moistened with a nonabrasive, liquid glass
cleaner.
Air circulation
Your computer and monitor produce heat. The computer fan pulls in fresh air
and forces out hot air. The monitor lets hot air escape through vents. Blocking
the air vents can cause overheating, possibly resulting in malfunction or
damage. Place the computer and monitor so that nothing blocks the air vents;
usually 51 mm (2 in.) of air space is sufficient. Also, make sure the vented air
is not blowing on someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of device power cords and
cables might determine the final placement of your computer.
When arranging your workspace:
v Avoid the use of extension cords. Whenever possible, plug the computer
power cord directly into an electrical outlet.
v Keep power cords and cables neatly routed away from walkways and other
areas where they might be accidentally dislodged.
For more information about power cords, see “Power cord notice” on page 41.
2
Quick Reference
Connecting computer cables
Use the following steps to set up your computer. Look for the small icons on
the following pages, and on the back of your computer.
If your computer cables and connector panel have color-coded connectors,
match the color of the cable end with the color of the connector. For example,
match a blue cable end with a blue panel connector, a red cable end with a red
connector, and so on.
1. Check the position of the voltage-selection switch. Use a ballpoint pen to
slide the switch, if necessary.
v If the voltage supply range is 90-137 V ac, set the voltage switch to 115
V.
v If the voltage supply range is 180-265 V ac, set the voltage switch to 230
V.
2. Attach the monitor cable to the monitor connector and tighten the screws.
Note: If you have a graphics adapter card, connect your monitor to the
graphics adapter card. That connector might not have a
corresponding icon.
3. Connect the mouse and keyboard to their connectors.
4. Connect a parallel printer or other parallel device cable to the parallel port
connector.
5. Connect a serial device cable, such as an external modem cable, to a serial
connector.
6. Connect any joystick or midi-musical instrument to the optional midi-port
connector, if available.
Chapter 1. Setting up your computer
3
7. Connect any universal serial bus (USB) device cables to the USB
connectors.
8. Connect external audio device cables, such as speakers, microphone, or
headphone cable to the appropriate connector (available on some models
only.)
9. For models with a modem, connect the phone-line cable to the modem
connector. For models with an Ethernet feature, connect the Ethernet cable
to the Ethernet connector.
Important
To operate the computer within FCC Class A or Class B limits, use a
category 5 Ethernet cable.
10. Connect the power cords into properly grounded electrical outlets.
Note: When the power cord is first plugged in, the computer might turn
on for a few seconds, then turn off. This is normal.
Turning on power
Turn on the monitor and other external devices first. Turn on the computer.
®
When the self-test is done, the IBM logo screen disappears. If your computer
has preinstalled software, the software installation program begins.
If you experience any problems during startup, refer to “Chapter 3. Getting
help, service, and additional information” on page 13.
4
Quick Reference
Finishing the software installation
After you start the computer for the first time, follow the instructions on the
screen to complete the software installation. If you do not complete the
software installation the first time the computer is turned on, unexpected
results might occur. For detailed information about the software installation,
see the online About Your Software publication.
®
®
If you use Microsoft Windows 95, Windows 98 Second Edition, or Windows
2000 Professional, your computer is ready to use after the software installation.
Windows NT Workstation
®
Computers that have the Windows NT Workstation operating system
preinstalled must have the hard disk drive partitioned before all the hard disk
drive space is available. That portion of the hard disk drive containing only the
factory-preinstalled software will be formatted when your computer arrives.
For information on how to partition the rest of your hard disk drive, see the
″Using Access IBM″ section of the online About Your Software publication.
Other operating systems
If you install your own operating system, such as Linux, follow the
instructions that come with your operating system CDs or diskettes. Remember
to install all device drivers after you install your operating system. Installation
instructions are provided with or on the CDs or diskettes, or in the README
files.
Accessing reference materials
After you start your computer and finish the operating system installation,
become familiar with the reference materials. You might want to print a
portion of your online publications for future reference. The online User Guide
and About Your Software publications contain important information about
troubleshooting, recovery, and creating recovery and repair diskettes. The
About Your Software publication also discusses programs and information on
your Software Selections CD.
To access the online User Guide and About Your Software publications,
double-click Access IBM on your desktop. Click Get help→ View
documentation. For further information about reference publications, see
“Chapter 3. Getting help, service, and additional information” on page 13.
Chapter 1. Setting up your computer
5
6
Quick Reference
Chapter 2. Troubleshooting and recovery
This chapter describes troubleshooting and recovery tools for computers that
have IBM preinstalled software. These tools are:
v ConfigSafe program
v Emergency Recovery diskette
v IBM Device Drivers and Diagnostics CD
v Product Recovery CDs
v Product Recovery program on the hard disk (A20, A40, and A40p models)
Note: Not all computers have all of these tools. Note the tools that come with
your computer.
Attention:
IBM personal computer models A20, A40, and A40p have a Product
Recovery program on a separate, hidden, hard disk drive partition. Do
not delete or alter this partition. If this partition becomes damaged or
altered, see“Ordering CDs” on page 20.
See the online About Your Software publication for information on creating an
Emergency Recovery diskette. The Emergency Recovery diskette will give you
access to the Product Recovery program through the command prompt on the
hidden hard disk drive partition.
If you are using any of the CDs described in this chapter, verify that your
computer primary startup sequence begins with the CD-ROM or DVD-ROM
drive. See “Changing the primary startup sequence” on page 10, if necessary.
Troubleshooting the Windows desktop with ConfigSafe
You can troubleshoot some desktop configuration errors without recovering
your entire preinstalled operating system, software, or device drivers. If your
desktop becomes damaged, unusable, or unstartable, use the ConfigSafe
program to recover your desktop to its last saved state. Use the ConfigSafe
program to correct configuration errors before using other recovery tools.
All computers with IBM-preinstalled software have the ConfigSafe program.
The snapshot feature can automatically save your system configuration
information on a regular schedule, the timing of which you can select. The first
snapshot is taken the first time you start the computer.
© Copyright IBM Corp. 2000
7
To open the ConfigSafe program, follow these steps:
1. Shut down your operating system.
2. Turn off your computer. If the computer will not turn off after you hold
down the power button for at least four seconds, unplug the power cord
and wait a few seconds before reconnecting it.
3. For Windows 95 and Windows 98, restart your computer in Safe Mode:
a. Turn on your computer.
b. When prompted, press and hold down the F8 key.
c. Continue to hold down F8 until the prompt menu appears. Select Safe
Mode from the menu.
4. Click the Windows Start button.
5. Select Programs → ConfigSafe → CONFIGSAFE. (If this does not appear on
the menu, select FIND and search for it by typing in configsafe and
clicking OK. Double-click the file ConfigSafe to start the program.)
6. If the ConfigSafe menu shows any saved configurations, select the most
recent configuration dated before the start of the problem.
7. Click OK.
8. Shut down the operating system and turn off your computer.
Using ConfigSafe SOS
In the event the Windows desktop becomes unusable, ConfigSafe has a Save
Our System (SOS) feature that can be used in DOS. To access the SOS feature
of ConfigSafe, do the following.
1. Shut down your operating system.
2. Access your Command prompt:
v If you use Windows 95, Windows 98, or Windows 2000 Professional, start
the computer. Quickly press F8 when prompted during the startup.
Select the option for command prompt only.
v If you use Windows NT, put your Emergency Recovery diskette into the
diskette drive and start the computer to access the command prompt.
3. At the command prompt, type cd\cfgsafe. Press Enter.
4. Type sos and press Enter.
5. Select the most recent configuration dated before the start of the problem.
Press Enter.
6. Restart the computer.
If the problem recurs, you can repeat these steps selecting a saved
configuration from an earlier date. If the problem cannot be solved by restoring
a saved configuration, see the following sections.
8
Quick Reference
Reinstalling the operating system
IBM Personal Computer models A20, A40, and A40p have the Product
Recovery program on a hidden partition of the hard disk. All other computer
models will use either the Product Recovery CDs, the Device Drivers and
Diagnostics CD, or the CDs or diskettes that came with your own operating
system.
Note: If you have more than one Product Recovery CD, begin with Product
Recovery CD 1.
Performing a partial or full recovery
Attention:
The Product Recovery program on the hidden hard disk drive partition
will overwrite all files on the C:\ drive only. A full recovery will restore
the operating system, device drivers, and applications. A partial recovery
will restore your operating system and device drivers without restoring
applications.
To perform a recovery of the operating system, do the following:
1. If you do not have a CD, go to step 2. If you have a CD, open the
CD-ROM or DVD-ROM drive. Insert Product Recovery CD 1. Close the
drive.
2. If you can shut down your desktop normally, do so. If you cannot shut
down, proceed with the following steps anyway.
3. Turn off your computer. If the computer will not turn off after you hold
down the power button for at least four seconds, unplug the power cord
and wait a few seconds before reconnecting it.
4. Turn on your computer.
5. Wait for the prompt, To start the Product Recovery program, press F11.
Quickly press F11. The prompt displays for only a few seconds. If you are
using a CD, wait for the Product Recovery program menu to appear on the
screen.
6. You may have a choice of operating systems to recover. Select the operating
system you want. Otherwise, select the option given.
7. Select the recovery options you want and follow the instructions on the
screen.
8. When recovery is complete, exit the program. If necessary, remove the CD
from your CD-ROM or DVD-ROM drive.
9. Turn or restart the computer.
Chapter 2. Troubleshooting and recovery
9
Diagnosing hardware
If restoring the settings from the ConfigSafe program or reinstalling the
operating system and device drivers does not solve the problem, try using the
IBM Enhanced Diagnostics program. The IBM Enhanced Diagnostics program
helps isolate hardware problems and runs independently of the operating
system.
The IBM Enhanced Diagnostics program is an option on the menu for the
Product Recovery program on the hidden partition.
If you are running the Enhanced Diagnostics program from a Product Recovery
CD or the Device Drivers and Diagnostics CD, verify that the primary startup
sequence begins with the CD-ROM or DVD-ROM drive.
To start the IBM Enhanced Diagnostics program, do the following:
1. If you have a CD, place it in the CD-ROM or DVD-ROM drive. Shut down
the operating system and turn off the computer. If you do not have a CD,
go to step 2.
2. Turn on the computer. When prompted To start the Product Recovery
program, press F11, quickly press F11. The prompt displays for only
seconds.
3. From the Product Recovery program menu, select System Utilities.
4. From the System Utilities menu, select Run Diagnostics. The IBM
Enhanced Diagnostics program starts.
5. When the program finishes, if necessary, remove the CD from the CD-ROM
or DVD-ROM drive.
6. Turn off the computer.
7. If you changed the primary startup sequence, restore it to the original
settings. Use the instructions in the next section.
You can create an IBM Enhanced Diagnostics diskette for further security. See
the online About Your Software publication for instruction on creating an IBM
Enhanced Diagnostics diskette.
Changing the primary startup sequence
If you inserted a CD in the CD-ROM or DVD-ROM drive and your computer
does not read the CD immediately on startup, change the primary startup
device using the Configuration/Setup Utility program. To change the startup
sequence, do the following:
1. Turn off your computer.
2. Turn on your computer.
10
Quick Reference
3. When the Configuration/Setup Utility program prompt appears, quickly
press F1. The prompt appears for only seconds.
4. From the Configuration/Setup Utility menu, select Start Options.
5. From the Start Options menu, select Startup Sequence.
6. Under Primary Startup Sequence, select First Startup Device.
7. Note the device currently selected as the first startup device and write it
down for future reference. You must restore this setting when you finish.
8. Change the first startup device to your CD-ROM or DVD-ROM drive.
9. Press Esc until you return to the Configuration/Setup Utility program
menu.
10. Select Save Settings and press Enter before you exit from the program.
11. Turn off your computer.
Recovering or installing device drivers
Read the following information before installing or reinstalling individual
device drivers.
Restoring the factory-preinstalled device drivers is part of the Product
Recovery program, Product Recovery CDs, and the Device Drivers and Diagnostics
CD.
If you have an IBM Model A20, A40, or A40p computer, device drivers are
located on the C:\ drive. Other device drivers are on the software media that
come with individual devices.
Notes:
1. Before you can recover or install device drivers, your operating system
must be installed on your computer.
2. Before you start recovering or installing device drivers, make sure you have
the documentation and software media for the device.
3. Device drivers for IBM devices and the instructions to install them
(README.TXT) are located on the Product Recovery CDs, the Device Drivers
and Diagnostics CD or, for IBM Personal Computer models A20, A40, and
A40p, in the C:\IBMTOOLS\DRIVERS directory.
4. The latest device drivers are also available on the World Wide Web at
http://www.ibm.com/pc/support.
Chapter 2. Troubleshooting and recovery
11
12
Quick Reference
Chapter 3. Getting help, service, and additional
information
If you need help, service, technical assistance, or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you.
For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical
information, and download device drivers and updates. Some of these pages
are:
http://www.ibm.com
Main IBM home page
http://www.ibm.com/pc
IBM Personal Computing
http://www.ibm.com/pc/support
IBM Personal Computing Support
http://www.ibm.com/pc/us/ibmpc IBM Commercial Desktop PCs (U.S.)
http://www.ibm.com/pc/us/intellistation
IBM IntelliStation Workstations (U.S.)
http://www.ibm.com/pc/us/accessories
Options by IBM (U.S.)
http://www.ibm.com/pc/us/netfinity
IBM Netfinity Servers (U.S.)
You can select a country-specific Web site from these pages.
Help is also available from bulletin boards and online services, as well as by
fax and telephone. This section provides information about these sources.
Services available and telephone numbers listed are subject to change without
notice.
Service support
With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty
period, you may call the IBM Personal Computer HelpCenter (1-800-772-2227
in the U.S.) for hardware product assistance covered under the terms of the
IBM hardware warranty. See “Getting help by telephone” in this chapter for
HelpCenter telephone numbers in other countries.
The following services are available during the warranty period:
© Copyright IBM Corp. 2000
13
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service.
v Engineering change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if
authorized by IBM, will make Engineering Changes (ECs) available that
apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
v Machine Type and Model
v Serial numbers of your IBM hardware products
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information
If possible, be at your computer when you call.
A compatible monitor, keyboard, and mouse are required for many service
activities. Before you have the computer serviced, be sure to have these
components attached to your computer, either directly or through a console
switch.
The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts
v
v
v
v
v
Note: All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX.
Identification of software problem sources
Configuration of BIOS as part of an installation or upgrade
Changes, modifications, or upgrades to device drivers
Installation and maintenance of network operating systems (NOS)
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM’s warranty
terms.
14
Quick Reference
Before you call for service
Many computer problems can be solved without outside assistance, by using
the online help or by looking in the online or printed documentation that
comes with your computer or software. Also, be sure to read the information
in any README files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of
error messages. The documentation that comes with your computer also
contains information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to the
POST error-message charts in your hardware documentation. If you do not
receive a POST error code, but suspect a hardware problem, refer to the
troubleshooting information in your hardware documentation or run the
diagnostic tests.
If you suspect a software problem, consult the documentation (including
README files) for the operating system or application program.
Getting customer support and service
Purchasing an IBM PC hardware product entitles you to standard help and
support during the warranty period. If you need additional support and
services, a wide variety of extended services are available for purchase that
address almost any need.
Using the World Wide Web
On the World Wide Web, the IBM Personal Computing Web site has up-to-date
information about IBM Personal Computer products and support. The address
for the IBM Personal Computing home page is: http://www.ibm.com/pc
You can find support information for your IBM products, including supported
options, on the IBM Personal Computing Support page at:
http://www.ibm.com/pc/support
If you select Profile from the support page, you can create a customized
support page that is specific to your hardware, complete with Frequently
Asked Questions, Parts Information, Technical Hints and Tips, and
Downloadable Files. You will have the information you need, all in one place.
In addition, you can choose to receive e-mail notifications whenever new
information becomes available about your registered products. You also can
access online support forums, which are community sites monitored by IBM
support staff.
Chapter 3. Getting help, service, and additional information
15
For information about specific Personal Computer products, visit the following
pages: http://www.ibm.com/pc/us/intellistation
http://www.ibm.com/pc/us/ibmpc
http://www.ibm.com/pc/us/netfinity
http://www.ibm.com/pc/us/thinkpad
http://www.ibm.com/pc/us/accessories
http://www.direct.ibm.com/content/home/en_US/aptiva
You can select a country-specific Web site from these pages.
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S.
and Canada you can receive by fax marketing and technical information on
many topics, including hardware, operating systems, and local area networks
(LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a
week. Follow the recorded instructions, and the requested information will be
sent to your fax machine.
In the U.S. and Canada, to access the IBM Automated Fax System, call
1-800-426-3395.
Getting help by telephone
During the warranty period, you can get help and information by telephone
through the IBM PC HelpCenter. Expert technical-support representatives are
available to assist you with questions you might have on the following:
v Setting up your computer and IBM monitor
v Installing and setting up IBM options purchased from IBM or an IBM
reseller
v 30-day, preinstalled-operating-system support
v Arranging for service (on-site or carry-in)
v Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you
are eligible for IBM Start Up Support for 90 days after installation. This service
provides assistance for:
v Setting up your network operating system
v Installing and configuring interface cards
v Installing and configuring network adapters
Please have the following information ready when you call:
16
Quick Reference
v Machine Type and Model
v Serial numbers of your computer, monitor, and other components, or your
proof of purchase
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from
9:00 a.m. to 6:00 p.m. 1
Country
Austria
Telephone number
Österreich
01-54658 5060
Belgium - Dutch
Belgie
02-714 35 70
Belgium - French
Belgique
02-714 35 15
Canada
Toronto only
416-383-3344
Canada
Canada - all other
1-800-565-3344
Denmark
Danmark
35 25 02 91
Finland
Suomi
09-22 931 840
France
France
01 69 32 40 40
Germany
Deutschland
069-6654 9040
Ireland
Ireland
01-815 9202
Italy
Italia
02-4827 9202
Luxembourg
Luxembourg
298-977 5063
Netherlands
Nederland
020-504 0501
Norway
Norge
23 05 32 40
Portugal
Portugal
21-791 51 47
Spain
España
91-662 49 16
Sweden
Sverige
08-751 52 27
Switzerland
Schweiz/Suisse/Svizzera
0848-80-52-52
United Kingdom
United Kingdom
01475-555 055
U.S.A. and Puerto Rico
U.S.A. and Puerto Rico
1-800-772-2227
In all other countries, contact your IBM reseller or IBM marketing
representative.
1. Response time will vary depending on the number and complexity of incoming calls.
Chapter 3. Getting help, service, and additional information
17
Getting help around the world
If you travel with your computer or need to move it to another country, you
can register for International Warranty Service. When you register with the
International Warranty Service Office, you will receive an International
Warranty Service Certificate that is honored virtually worldwide, wherever
IBM or IBM resellers sell and service IBM PC products.
For more information or to register for International Warranty Service:
v In the U.S. or Canada, call 1-800-497-7426.
v In Europe, call 44-1475-893638 (Greenock, U.K.).
v In Australia and New Zealand, call 61-2-9354-4171.
In all other countries, contact your IBM reseller or IBM marketing
representative.
Purchasing additional services
During and after the warranty period, you can purchase additional services,
such as support for IBM and non-IBM hardware, operating systems, and
application programs; network setup and configuration; upgraded or extended
hardware repair services; and custom installations. Service availability and
name might vary by country.
Enhanced PC support line
Enhanced PC Support is available for desktop and mobile IBM computers that
are not connected to a network. Technical support is provided for IBM
computers and IBM or non-IBM options, operating systems, and application
programs on the Supported Products list.
This service includes technical support for:
v Installing and configuring your out-of-warranty IBM computer
v Installing and configuring non-IBM options in IBM computers
v Using IBM operating systems in IBM and non-IBM computers
v Using application programs and games
v Tuning performance
v Installing device drivers remotely
v Setting up and using multimedia devices
v Identifying system problems
v Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident
package, or as an annual contract with a 10-incident limit. For more
information about purchasing Enhanced PC Support, see “Ordering support
line services” on page 19.
18
Quick Reference
900-number operating system and hardware support line
In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis,
you can use the 900-number support line. The 900-number support line
provides support for IBM PC products that are out of the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be notified of the
charge per minute.
Network and server support line
Network and Server Support is available for simple or complex networks made
up of IBM servers and workstations using major network operating systems. In
addition, many popular non-IBM adapters and network interface cards are
supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
v Installing and configuring client workstations and servers
v Identifying system problems and correcting problems on the client or the
server
v Using IBM and non-IBM network operating systems
v Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident
package, or as an annual contract with a 10-incident limit. For more
information about purchasing Network and Server Support, see “Ordering
support line services”.
Ordering support line services
Enhanced PC Support Line and Network and Server Support Line services are
available for products on the Supported Products list. To receive a Supported
Products list:
v In
1.
2.
3.
the U.S.:
Call 1-800-426-3395.
Select document number 11683 for Network and Server support.
Select document number 11682 for Enhanced PC support.
v In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
v In all other countries, contact your IBM reseller or IBM marketing
representative.
For more information or to purchase these services:
v In the U.S., call 1-800-772-2227.
v In Canada, call 1-800-465-7999.
v In all other countries, contact your HelpCenter.
Chapter 3. Getting help, service, and additional information
19
Warranty and repair services
You can upgrade your standard hardware warranty service or extend the
service beyond the warranty period.
Warranty upgrades in the U.S. include:
v Carry-in service to on-site service
If your warranty provides carry-in repair service, you can upgrade to on-site
repair service, either standard or premium. The standard upgrade provides a
trained servicer within the next business day (9 a.m. to 5 p.m., local time,
Monday though Friday). The premium upgrade provides 4-hour average
response, 24 hours a day, 7 days a week.
v On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade to premium
on-site service (4-hour average on-site response, 24 hours a day, 7 days a
week).
You also can extend your warranty. Warranty and Repair Services offers a
variety of post-warranty maintenance options, including ThinkPad EasyServ
Maintenance Agreements. Availability of the services varies by product.
For more information about warranty upgrades and extensions:
v In the U.S., call 1-800-426-4968.
v In Canada, call 1-800-465-7999.
v In all other countries, contact your IBM reseller or IBM marketing
representative.
Ordering publications
Additional publications are available for purchase from IBM. For a list of
publications available in your country:
v In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
v In other countries, contact your IBM reseller or IBM marketing
representative.
Ordering CDs
For more information on obtaining a replacement Product Recovery CD for IBM
personal computer models A20, A40, and A40p, see the IBM personal
computing support page at http://www.ibm.com/pc/support on the World
Wide Web.
20
Quick Reference
Appendix. Product warranty and notices
This appendix includes product warranty and other notices.
Warranty Statements
The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies
by country. Part 2 is the same for both statements. Be sure to read both the
Part 1 that applies to your country and Part 2.
v United States, Puerto Rico, and Canada (Z125-4753-05 11/97) (“IBM
Statement of Limited Warranty for United States, Puerto Rico, and Canada
(Part 1 - General Terms)”)
v Worldwide except Canada, Puerto Rico, Turkey, and United States
(Z125-5697-01 11/97) (“IBM Statement of Warranty Worldwide except
Canada, Puerto Rico, Turkey, United States (Part 1 - General Terms)” on
page 25)
v Worldwide Country-Unique Terms (“Part 2 - Worldwide Country-Unique
Terms” on page 29)
IBM Statement of Limited Warranty for United States, Puerto
Rico, and Canada (Part 1 - General Terms)
This Statement of Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms.The terms of Part 2 may replace or modify those of Part
1.The warranties provided by IBM in this Statement of Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term ″Machine″ means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term ″Machine″ does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement
of Warranty affects any statutory rights of consumers that cannot be waived or limited
by contract. If you have any questions, contact IBM or your reseller.
© Copyright IBM Corp. 2000
21
Machine - NetVista A40p Types 6649 and 6579, NetVista A40 Types 6648 and 6578,
PC300PL Types 6565, 6584, and 6594
Warranty period* - Parts: Three (3) years Labor: Three (3) years
Machine - NetVista A20 Type 6269, PC 300GL Type 6268, 6288, 6563, 6564, and 6574
Warranty period* - Parts: Three (3) years Labor: One (1) year**
* Contact your place of purchase for warranty service information. Some IBM Machines are
eligible for on-site warranty service depending on the country where service is performed.
** IBM will provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the warranty
period.
IBM will charge you for any labor it provides in performance of the repair or
replacement.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications. The
warranty period for a Machine is a specified, fixed period commencing on its
Date of Installation. The date on your sales receipt is the Date of Installation,
unless IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to
provide warranty service, will provide repair and exchange service for the
Machine, without charge, under the type of service designated for the Machine
and will manage and install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and
IBM or your reseller are unable to either 1) make it do so or 2) replace it with
one that is at least functionally equivalent, you may return it to your place of
purchase and your money will be refunded. The replacement may not be new,
but will be in good working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting
from misuse, accident, modification, unsuitable physical or operating
environment, improper maintenance by you, or failure caused by a product for
which IBM is not responsible. The warranty is voided by removal or alteration
of Machine or parts identification labels.
22
Quick Reference
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY
PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such
as assistance via telephone with “how-to” questions and those regarding
Machine set-up and installation, will be provided WITHOUT WARRANTIES
OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. In the
United States, call IBM at 1-800-772-2227. In Canada, call IBM at
1-800-565-3344. (In Toronto, call 416-383-3344.) You may be required to present
proof of purchase.
IBM or your reseller provides certain types of repair and exchange service,
either at your location or at a service center, to keep Machines in, or restore
them to, conformance with their Specifications. IBM or your reseller will
inform you of the available types of service for a Machine based on its country
of installation. IBM may repair the failing Machine or exchange it at its
discretion.
When warranty service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement
becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement
assumes the warranty service status of the replaced item.
Appendix. Product warranty and notices
23
Any feature, conversion, or upgrade IBM or your reseller services must be
installed on a Machine which is 1) for certain Machines, the designated,
serial-numbered Machine and 2) at an engineering-change level compatible
with the feature, conversion, or upgrade. Many features, conversions, or
upgrades involve the removal of parts and their return to IBM. A part that
replaces a removed part will assume the warranty service status of the
removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove
all features, parts, options, alterations, and attachments not under warranty
service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to
your facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in
IBM’s possession or 2) in transit in those cases where IBM is responsible for
the transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential,
proprietary or personal information contained in a Machine which you return
to IBM or your reseller for any reason. You should remove all such information
from the Machine prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In
some cases, the Machine may not be new and may have been previously
installed. Regardless of the Machine’s production status, IBM’s appropriate
warranty terms apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other
liability, you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
24
Quick Reference
(including fundamental breach, negligence, misrepresentation, or other contract
or tort claim), IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property
and tangible personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S.
$100,000 (or equivalent in local currency) or the charges (if recurring, 12
months’ charges apply) for the Machine that is the subject of the claim.
This limit also applies to IBM’s suppliers and your reseller. It is the
maximum for which IBM, its suppliers, and your reseller are collectively
responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2)
LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL,
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR
SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS
INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
IBM Statement of Warranty Worldwide except Canada,
Puerto Rico, Turkey, United States (Part 1 - General Terms)
This Statement of Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms.The terms of Part 2 may replace or modify those of Part
1. The warranties provided by IBM in this Statement of Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term ″Machine″ means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term ″Machine″ does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement
of Warranty affects any statutory rights of consumers that cannot be waived or limited
by contract. If you have any questions, contact IBM or your reseller.
Appendix. Product warranty and notices
25
Machine - NetVista A40p Types 6569, 6649, 6579, PC 300PL Types 6565, 6584, and 6594
Warranty period*
v Bangladesh, China, Hong Kong, India, Indonesia, Malaysia, Philippines, Singapore,
Sri Lanka, Taiwan, Thailand, and Vietnam - Parts: Three (3) years Labor: One (1) year
**
v Japan - Parts: One (1) year Labor: One (1) year
v All other countries not listed - Parts: Three (3) years Labor: Three (3) years
Machine - NetVista A20 Type 6269, PC 300GL Types 6268, 6288, 6563, 6564 and 6574
Warranty period*
v EMEA and Argentina - Parts: Three (3) years Labor: Three (3) years
v Japan - Parts: One (1) year Labor: One (1) year
v All other countries not listed - Parts: Three (3) years Labor: One (1) year **
Machine - NetVista A40 Types 6568, 6648 and 6578
Warranty period*
v United States, Canada, EMEA, and Latin America - Parts: Three (3) years Labor:
Three (3) years
v Japan - Parts: One (1) year Labor: One (1) year
v All other countries not listed - Parts: Three (3) years Labor: One (1) year **
* Contact your place of purchase for warranty service information. Some IBM Machines are
eligible for on-site warranty service depending on the country where service is performed.
** IBM will provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the warranty
period.
IBM will charge you for any labor it provides in performance of the repair or
replacement.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications. The
warranty period for a Machine is a specified, fixed period commencing on its
Date of Installation. The date on your sales receipt is the Date of Installation,
unless IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to
provide warranty service, will provide repair and exchange service for the
Machine, without charge, under the type of service designated for the Machine
and will manage and install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and
IBM or your reseller are unable to either 1) make it do so or 2) replace it with
26
Quick Reference
one that is at least functionally equivalent, you may return it to your place of
purchase and your money will be refunded. The replacement may not be new,
but will be in good working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting
from misuse, accident, modification, unsuitable physical or operating
environment, improper maintenance by you, or failure caused by a product for
which IBM is not responsible. The warranty is voided by removal or alteration
of Machine or parts identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY
PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such
as assistance via telephone with “how-to” questions and those regarding
Machine set-up and installation, will be provided WITHOUT WARRANTIES
OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. You
may be required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service,
either at your location or at a service center, to keep Machines in, or restore
them to, conformance with their Specifications. IBM or your reseller will
Appendix. Product warranty and notices
27
inform you of the available types of service for a Machine based on its country
of installation. IBM may repair the failing Machine or exchange it at its
discretion.
When warranty service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement
becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement
assumes the warranty service status of the replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be
installed on a Machine which is 1) for certain Machines, the designated,
serial-numbered Machine and 2) at an engineering-change level compatible
with the feature, conversion, or upgrade. Many features, conversions, or
upgrades involve the removal of parts and their return to IBM. A part that
replaces a removed part will assume the warranty service status of the
removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove
all features, parts, options, alterations, and attachments not under warranty
service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to
your facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in
IBM’s possession or 2) in transit in those cases where IBM is responsible for
the transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential,
proprietary or personal information contained in a Machine which you return
to IBM or your reseller for any reason. You should remove all such information
from the Machine prior to its return.
Production Status
28
Quick Reference
Each IBM Machine is manufactured from new parts, or new and used parts. In
some cases, the Machine may not be new and may have been previously
installed. Regardless of the Machine’s production status, IBM’s appropriate
warranty terms apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other
liability, you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract
or tort claim), IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property
and tangible personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S.
$100,000 (or equivalent in local currency) or the charges (if recurring, 12
months’ charges apply) for the Machine that is the subject of the claim.
This limit also applies to IBM’s suppliers and your reseller. It is the
maximum for which IBM, its suppliers, and your reseller are collectively
responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2)
LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL,
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR
SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS
INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
Part 2 - Worldwide Country-Unique Terms
ASIA PACIFIC
AUSTRALIA: The IBM Warranty for Machines: The following paragraph is
added to this Section: The warranties specified in this Section are in addition to
any rights you may have under the Trade Practices Act 1974 or other
legislation and are only limited to the extent permitted by the applicable
legislation.
Extent of Warranty: The following replaces the first and second sentences of
this Section: The warranty does not cover the repair or exchange of a Machine
resulting from misuse, accident, modification, unsuitable physical or operating
Appendix. Product warranty and notices
29
environment, operation in other than the Specified Operating Environment,
improper maintenance by you, or failure caused by a product for which IBM is
not responsible.
Limitation of Liability: The following is added to this Section: Where IBM is
in breach of a condition or warranty implied by the Trade Practices Act 1974,
IBM’s liability is limited to the repair or replacement of the goods or the
supply of equivalent goods. Where that condition or warranty relates to right
to sell, quiet possession or clear title, or the goods are of a kind ordinarily
acquired for personal, domestic or household use or consumption, then none
of the limitations in this paragraph apply.
PEOPLE’S REPUBLIC OF CHINA: Governing Law: The following is added to
this Statement: The laws of the State of New York govern this Statement.
INDIA: Limitation of Liability: The following replaces items 1 and 2 of this
Section:
1. liability for bodily injury (including death) or damage to real property and
tangible personal property will be limited to that caused by IBM’s
negligence;
2. as to any other actual damage arising in any situation involving
nonperformance by IBM pursuant to, or in any way related to the subject
of this Statement of Warranty, IBM’s liability will be limited to the charge
paid by you for the individual Machine that is the subject of the claim.
NEW ZEALAND: The IBM Warranty for Machines: The following paragraph
is added to this Section: The warranties specified in this Section are in addition
to any rights you may have under the Consumer Guarantees Act 1993 or other
legislation which cannot be excluded or limited. The Consumer Guarantees Act
1993 will not apply in respect of any goods which IBM provides, if you require
the goods for the purposes of a business as defined in that Act.
Limitation of Liability: The following is added to this Section: Where
Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
The following terms apply to all EMEA countries.
The terms of this Statement of Warranty apply to Machines purchased from an
IBM reseller. If you purchased this Machine from IBM, the terms and
conditions of the applicable IBM agreement prevail over this warranty
statement.
30
Quick Reference
Warranty Service
If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia,
Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or
United Kingdom, you may obtain warranty service for that Machine in any of
those countries from either (1) an IBM reseller approved to perform warranty
service or (2) from IBM.
If you purchased an IBM Personal Computer Machine in Albania, Armenia,
Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia,
Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former
Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia,
Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for
that Machine in any of those countries from either (1) an IBM reseller
approved to perform warranty service or (2) from IBM.
The applicable laws, Country-unique terms and competent court for this
Statement are those of the country in which the warranty service is being
provided. However, the laws of Austria govern this Statement if the warranty
service is provided in Albania, Armenia, Belarus, Bosnia and Herzegovina,
Bulgaria, Croatia, Czech Republic, Federal Republic of Yugoslavia, Georgia,
Hungary, Kazakhstan, Kirghizia, Former Yugoslav Republic of Macedonia
(FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, and
Ukraine.
The following terms apply to the country specified:
EGYPT: Limitation of Liability: The following replaces item 2 in this Section:
2. as to any other actual direct damages, IBM’s liability will be limited to the
total amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
FRANCE: Limitation of Liability: The following replaces the second sentence
of the first paragraph of this Section: In such instances, regardless of the basis
on which you are entitled to claim damages from IBM, IBM is liable for no
more than: (items 1 and 2 unchanged).
GERMANY: The IBM Warranty for Machines: The following replaces the first
sentence of the first paragraph of this Section: The warranty for an IBM
Machine covers the functionality of the Machine for its normal use and the
Machine’s conformity to its Specifications.
The following paragraphs are added to this Section: The minimum warranty
period for Machines is six months.
Appendix. Product warranty and notices
31
In case IBM or your reseller are unable to repair an IBM Machine, you can
alternatively ask for a partial refund as far as justified by the reduced value of
the unrepaired Machine or ask for a cancellation of the respective agreement
for such Machine and get your money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section: During the warranty
period, transportation for delivery of the failing Machine to IBM will be at
IBM’s expense.
Production Status: The following paragraph replaces this Section: Each
Machine is newly manufactured. It may incorporate in addition to new parts,
re-used parts as well.
Limitation of Liability: The following is added to this Section: The limitations
and exclusions specified in the Statement of Warranty will not apply to
damages caused by IBM with fraud or gross negligence and for express
warranty.
In item 2, replace ″U.S. $100,000″ with ″1.000.000 DEM.″
The following sentence is added to the end of the first paragraph of item 2:
IBM’s liability under this item is limited to the violation of essential contractual
terms in cases of ordinary negligence.
IRELAND: Extent of Warranty: The following is added to this Section: Except
as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the
foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of
Goods and Supply of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section: 1. death or personal injury or physical damage to
your real property solely caused by IBM’s negligence; and 2. the amount of
any other actual direct damages, up to the greater of Irish Pounds 75,000 or
125 percent of the charges (if recurring, the 12 months’ charges apply) for the
Machine that is the subject of the claim or which otherwise gives rise to the
claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section: IBM’s entire
liability and your sole remedy, whether in contract or in tort, in respect of any
default shall be limited to damages.
32
Quick Reference
ITALY: Limitation of Liability: The following replaces the second sentence in
the first paragraph: In each such instance unless otherwise provided by
mandatory law, IBM is liable for no more than: (item 1 unchanged) 2) as to any
other actual damage arising in all situations involving non-performance by
IBM pursuant to, or in any way related to the subject matter of this Statement
of Warranty, IBM’s liability, will be limited to the total amount you paid for the
Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the second paragraph of this Section: Unless otherwise
provided by mandatory law, IBM and your reseller are not liable for any of the
following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your
reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND:
Limitation of Liability: The following is added to this Section: IBM’s entire
liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of
Warranty will be limited to the charge paid by you for the individual Machine
that is the subject of your claim from IBM.
TURKIYE: Production Status: The following replaces this Section: IBM fulfills
customer orders for IBM Machines as newly manufactured in accordance with
IBM’s production standards.
UNITED KINGDOM: Limitation of Liability: The following replaces items 1
and 2 of the first paragraph of this Section:
1. death or personal injury or physical damage to your real property solely
caused by IBM’s negligence;
2. the amount of any other actual direct damages or loss, up to the greater of
Pounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12
months’ charges apply) for the Machine that is the subject of the claim or
which otherwise gives rise to the claim.
The following item is added to this paragraph: 3. breach of IBM’s obligations
implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply
of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section: IBM’s entire liability and
your sole remedy, whether in contract or in tort, in respect of any default will
be limited to damages.
NORTH AMERICA
Appendix. Product warranty and notices
33
CANADA: Warranty Service: The following is added to this section: To obtain
warranty service from IBM, call 1-800-565-3344. In Toronto, call 416-383-3344.
UNITED STATES OF AMERICA: Warranty Service: The following is added to
this section: To obtain warranty service from IBM, call 1-800-772-2227.
Notices
This publication was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this
document in other countries. Consult your local IBM representative for
information on the products and services currently available in your area. Any
reference to an IBM product, program, or service is not intended to state or
imply that only that IBM product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
IBM intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any non-IBM product,
program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
The following paragraph does not apply to the United Kingdom or any
country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions, therefore, this statement
may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice. Any references in this publication to
non-IBM Web sites are provided for convenience only and do not in any
manner serve as an endorsement of those Web sites. The materials at those
34
Quick Reference
Web sites are not part of the materials for this IBM product, and use of those
Web sites is at your own risk. IBM may use or distribute any of the
information you supply in any way it believes appropriate without incurring
any obligation to you.
Processing date data
This IBM hardware product and IBM software products that might be
packaged with it have been designed, when used in accordance with their
associated documentation, to process date data correctly within and between
the 20th and 21st centuries, provided all other products (for example, software,
hardware, and firmware) used with these products properly exchange accurate
date data with them.
IBM cannot take responsibility for the date data processing capabilities of
non-IBM products, even if those products are preinstalled or otherwise
distributed by IBM. You should contact the vendors responsible for those
products directly to determine the capabilities of their products and update
them if needed. This IBM hardware product cannot prevent errors that might
occur if software, upgrades, or peripheral devices you use or exchange data
with do not process date data correctly.
The foregoing is a Year 2000 Readiness Disclosure.
Trademarks
The following terms are trademarks of the IBM Corporation in the United
States or other countries or both:
HelpCenter
IBM
NetVista
PC300
Microsoft, Windows, and Windows NT are trademarks of Microsoft
Corporation.
Other company, product, and service names may be trademarks or service
marks of others.
Electronic emissions notices
This computer is classified as a Class B digital device. However, this computer
includes a built-in network interface controller (NIC) and is considered a Class
A digital device when the NIC is in use. The Class A digital device rating and
compliance notice are primarily because the inclusion of certain Class A
options or Class A NIC cables changes the overall rating of the computer to
Class A.
Appendix. Product warranty and notices
35
Cet ordinateur est enregistré comme un appareil numérique de classe B.
Toutefois, lorsque la carte réseau qu’il contient est utilisée, il est considéré
comme un appareil de classe A. Il a été déclaré de classe A dans l’avis de
conformité car la présence de certaines options de classe A ou de câbles de
carte réseau de classe A modifie ses caractérisques et le rend conforme aux
normes de la classe A.
Class B notices
NetVista A20 Type 6269, NetVista A40 Types 6568 and 6578, NetVista A40p
Types 6569 and 6579
PC 300GL Types 6268, 6278, 6288, 6563, 6564, and 6574, PC 300PL Types 6565,
6584, and 6594
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
v Reorient or relocate the receiving antenna.
v Increase the separation between the equipment and receiver.
v Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
v Consult an IBM authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors must be used in order
to meet FCC emission limits. Proper cables and connectors are available from
IBM authorized dealers. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or
by unauthorized changes or modifications to this equipment. Unauthorized
changes or modifications could void the user’s authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
36
Quick Reference
Responsible party:
International Business Machines Corporation
New Orchard Road
Armonk, NY 10504
Telephone: 1-919-543-2193
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
Industry Canada Class B emission compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de classe B est conforme à la norme NMB-003 du
Canada.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for
any failure to satisfy the protection requirements resulting from a
nonrecommended modification of the product, including the fitting of non-IBM
option cards.
This product has been tested and found to comply with the limits for Class B
Information Technology Equipment according to CISPR 22/European Standard
EN 55022. The limits for Class B equipment were derived for typical residential
environments to provide reasonable protection against interference with
licensed communication devices.
Class A notices
NetVista A20 Type 6269, NetVista A40 Types 6568 and 6578, NetVista A40p
Types 6569 and 6579
PC 300GL Types 6268, 6278, 6288, 6563, 6564, and 6574, PC 300PL Types 6565,
6584, and 6594
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
Appendix. Product warranty and notices
37
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user
will be required to correct the interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order
to meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or
by unauthorized changes or modifications to this equipment. Unauthorized
changes or modifications could void the user’s authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de classe A est conforme à la norme NMB-003 du
Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to take
adequate measures.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for
any failure to satisfy the protection requirements resulting from a
nonrecommended modification of the product, including the fitting of non-IBM
option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard
38
Quick Reference
EN 55022. The Limits for Class A equipment were derived for commercial and
industrial environments to provide reasonable protection against interference
with licensed communication equipment.
Attention:This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to take
adequate measures.
Federal Communications Commission (FCC) and telephone
company requirements
1. This device complies with Part 68 of the FCC rules. A label is affixed to the
device that contains, among other things, the FCC registration number,
USOC, and Ringer Equivalency Number (REN) for this equipment. If these
numbers are requested, provide this information to your telephone
company.
Note: If the device is an internal modem, a second FCC registration label is
also provided. You may attach the label to the exterior of the
computer in which you install the IBM modem, or you may attach
the label to the external DAA, if you have one. Place the label in a
location that is easily accessible, should you need to provide the
label information to the telephone company.
2. The REN is useful to determine the quantity of devices you may connect to
your telephone line and still have those devices ring when your number is
called. In most, but not all areas, the sum of the RENs of all devices should
not exceed five (5). To be certain of the number of devices you may connect
to your line, as determined by the REN, you should call your local
telephone company to determine the maximum REN for your calling area.
3. If the device causes harm to the telephone network, the telephone company
may discontinue your service temporarily. If possible, they will notify you
in advance; if advance notice is not practical, you will be notified as soon
as possible. You will be advised of your right to file a complaint with the
FCC.
4. Your telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the proper operation of your
equipment. If they do, you will be given advance notice to give you an
opportunity to maintain uninterrupted service.
5. If you experience trouble with this product, contact your authorized
reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In
Canada, call IBM at 1-800-565-3344. You may be required to present proof
of purchase.
The telephone company may ask you to disconnect the device from the
network until the problem has been corrected, or until you are sure the
device is not malfunctioning.
Appendix. Product warranty and notices
39
6. No customer repairs are possible to the device. If you experience trouble
with the device, contact your Authorized Reseller or see the Diagnostics
section of this manual for information.
7. This device may not be used on coin service provided by the telephone
company. Connection to party lines is subject to state tariffs. Contact your
state public utility commission or corporation commission for information.
8. When ordering network interface (NI) service from the local Exchange
Carrier, specify service arrangement USOC RJ11C.
Canadian Department of Communications certification label
NOTICE: The Industry Canada label identifies certified equipment. This
certification means that the equipment meets telecommunications network
protective, operational and safety requirements as prescribed in the appropriate
Terminal Equipment Technical Requirements documents. The Department does
not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions may
not prevent degradation of service in some situations. Repairs to certified
equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal
device provides an indication of the maximum number of terminals allowed to
be connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject only to the requirement that the
sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
Étiquette d’homologation du ministère des Communications du Canada
AVIS : L’étiquette d’Industrie Canada identifie le matériel homologué. Cette
étiquette certifie que le matériel est conforme aux normes de protection,
40
Quick Reference
d’exploitation et de sécurité des réseaux de télécommunications, comme le
prescrivent les documents concernant les exigences techniques relatives au
matériel terminal. Le ministère n’assure toutefois pas que le matériel
fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le
raccorder aux installations de l’entreprise locale de télécommunications. Le
matériel doit également être installé en suivant une méthode acceptée de
raccordement. L’abonné ne doit pas oublier qu’il est possible que la conformité
aux conditions énoncées ci-dessus n’empêche pas la dégradation du service
dans certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un
représentant désigné par le fournisseur. L’entreprise de télécommunications
peut demander à l’utilisateur de débrancher un appareil à la suite de
réparations ou de modifications effectuées par l’utilisateur ou à cause de
mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à
la terre de la source d’énergie électrique, des lignes téléphoniques et des
canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette
précaution est particulièrement importante dans les régions rurales.
Avertissement : L’utilisateur ne doit pas tenter de faire ces raccordements
lui-même; il doit avoir recours à un service d’inspection des installations
électriques ou à un électricien, selon le cas.
AVIS : L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif
terminal indique le nombre maximal de terminaux qui peuvent être raccordés
à une interface. La terminaison d’une interface téléphonique peut consister en
une combinaison de quelques dispositifs, à la seule condition que la somme
d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.
Power cord notice
For your safety, IBM provides a power cord with a grounded attachment plug
to use with this IBM product. To avoid electrical shock, always use the power
cord and plug with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by
Underwriter’s Laboratories (UL) and certified by the Canadian Standards
Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a parallel blade,
grounding-type attachment plug rated 15 amperes, 125 volts.
Appendix. Product warranty and notices
41
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the
appropriate safety approvals for the country in which the equipment will be
installed.
IBM power cords for a specific country or region are usually available only in
that country or region.
IBM power cord part
number
Used in these countries and regions
13F9940
Argentina, Australia, China (PRC), New Zealand, Papua New
Guinea, Paraguay, Uruguay, Western Samoa
13F9979
Afghanistan, Algeria, Andorra, Angola, Austria, Belgium,
Benin, Bulgaria, Burkina Faso, Burundi, Cameroon, Central
African Rep., Chad, Czech Republic, Egypt, Finland, France,
French Guiana, Germany, Greece, Guinea, Hungary, Iceland,
Indonesia, Iran, Ivory Coast, Jordan, Lebanon, Luxembourg,
Macau, Malagasy, Mali, Martinique, Mauritania, Mauritius,
Monaco, Morocco, Mozambique, Netherlands, New Caledonia,
Niger, Norway, Poland, Portugal, Romania, Senegal, Slovakia,
Spain, Sudan, Sweden, Syria, Togo, Tunisia, Turkey, former
USSR, Vietnam, former Yugoslavia, Zaire, Zimbabwe
13F9997
Denmark
14F0015
Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
14F0033
Antigua, Bahrain, Brunei, Channel Islands, Cyprus, Dubai, Fiji,
Ghana, Hong Kong, India, Iraq, Ireland, Kenya, Kuwait,
Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar,
Sierra Leone, Singapore, Tanzania, Uganda, United Kingdom,
Yemen, Zambia
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Ethiopia, Italy, Libya, Somalia
14F0087
Israel
1838574
Thailand
62X1045
Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman
Islands, Colombia, Costa Rica, Dominican Republic, Ecuador,
El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica,
Japan, Korea (South), Liberia, Mexico, Netherlands Antilles,
Nicaragua, Panama, Peru, Philippines, Saudi Arabia,
Suriname, Taiwan, Trinidad (West Indies), United States of
America, Venezuela
42
Quick Reference
Appendix. Product warranty and notices
43
IBMR
Part Number: 19K6728
Printed in the United States of America
on recycled paper containing 10%
recovered post-consumer fiber.
(1P) P/N: 19K6728
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising