Avaya 4620 IP Phone Manual
Additional Screen Options
SendAllCalls (Do-Not-Disturb)
 Press SendAllCalls to activate the feature (Line/Feature button turns light grey).
 Press SendAllCalls again to cancel the feature.
Call Pickup
To answer a call that is ringing on another extension that is a member of the same
call pickup group as yourself.
 When you see the Call Pickup Line/Feature button turn light grey, press Call
Pickup to answer the ringing phone in your pickup group.
Dir Pickup - Directed Call Pickup
To answer a call ringing on any other extension
 Press Dir Pickup and enter the ringing phone’s extension number
Auto Callback (Internal ANU extension numbers only)
 Press Auto Callback whilst ringing an internal extension that is not answering.
You will hear 3 tones and the Line/Feature button will turn light grey indicating that
Auto Callback has been set. When the party that you were originally trying to call
becomes available, you will receive a returned call with a distinctive ring tone.
 To cancel press the Auto Callback button again
Busy Indicators
Shows the status of another extension and dials that extension when pressed.
 An extension is busy when Busy 5XXXX is grey
 Press Busy 5XXXX to dial that extension
Programming Personal Speed Dials
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Press Abr Program and the speaker light will automatically come on.
Select a Line/Feature AD button to program.
Press 1 to change the number and follow instructions on display.
Press 1 to change the label and follow instructions on display (max 5
characters)
 Press Speaker to confirm your changes.
Notes
NEED MORE HELP- http://netcomms.anu.edu.au/ipphones.html
4620IP TELEPHONE
USER GUIDE
Commonly used keys:
Placing a call:
Lift the handset, press speaker
or press headset
then;
 dial ‘0’ followed by the telephone number for an external party; or
 dial the 5 digit extension number for an internal party.
To Redial a previously dialled number:
 Press Redial to see a list of previously dialled numbers
 Press the corresponding Line/Feature button next to the number you wish to
dial.
To place caller on hold:
 Press Hold and the caller will hear hold music
 To speak with the caller again, press the relevant Line/Feature button
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To place caller on mute:
Press Mute to silence your voice out of a conversation (red light comes on)
Press Mute again to continue with your conversation (red light goes out)
Drop
 Press Drop to disconnect a call and retain the line for further use
Answering a second call:
If you are on a call and a second call comes in, the phone will ring and the new call
will appear on the next available Line/Feature button.
To hold an existing call and answer a second call:
 Press the Line/Feature button to answer the second call
The original call is held automatically (dark grey) and you are connected to the
second call (light grey).
Transferring and conferencing:
To transfer a call:
 Whilst on a call, press Transfer
 Dial the number you wish to transfer the call to:
1. If the extension is busy or unanswered
 Press Drop, then press the Line/Feature button of the original call.
2. If the extension answers
 Announce the call then press Transfer again to complete the transfer
Conference (Up to a total of 6 parties):
 Whilst on a call, press Conference
 Dial the number you wish to add to your conversation:
1. If the extension is busy or unanswered
 Press Drop, then press the Line/Feature button of the original call.
2. If the extension answers
 Speak with the person dialled then press Conference again to add them
to the conference
Repeat the two above steps to add more parties to the conference call.
Additional Phone Features
 Press Phone/Exit to return the display main screen.
 Press Page Left or Page Right to scroll through displays.
 Press Options to access/view further menu options e.g. adjust ring tones,
screen contrast or additional phone settings.
 Press SpDial to access additional Personal Speed Dials.
 Press Log to access previously missed, incoming answered or outgoing calls.
Diverting Calls Using Screen Options
To toggle between the two calls:
 Press alternate Line/Feature buttons to hold the active call automatically and
connect you to the second call.
CFrwd - Call Forward All (Forward all calls to another destination)
 Press CFrwd then enter the destination number.
You will hear 3 tones and the Line/Feature button will turn light grey indicating that
call forwarding was successful.
 To cancel, press the CFrwd button again.
To disconnect one call:
If you are on 2 calls simultaneously, and you wish to disconnect one of the callers
 Press Drop which cuts the caller off.
 Press the alternate Line/Feature button (dark grey) to retrieve the remaining
call.
CFBDA - Call Forward Busy/Don’t Answer
 Press CFBDA then enter the destination number.
You will hear 3 tones and the Line/Feature button will turn light grey indicating that
call forwarding was successful.
 To cancel, press the CFBDA button again.
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