Frequently asked questions How does the Audi European Delivery program work?

Frequently asked questions
How does the Audi European Delivery program work?
When you purchase a custom-built Audi for European Delivery, you will have the wonderful opportunity to experience
the vibrant spirit of Audi and its heritage in its home country of Germany.
Your Audi will be waiting for you at the Audi Forum Ingolstadt or Audi Forum Neckarsulm, where you will receive
detailed insight into Audi's philosophy, views and history through a guided tour of Audi's factory and museum. Please
note both factories are closed for general maintenance during the month of August. Factory tours will not be available
during this time.
Costs: All of the following costs are covered as long as you drop off your vehicle at an approved Audi drop off location
(for its return to the US) within 90 days of its original delivery to the Audi factory in Ingolstadt.
Eligibility: All special order (not pre-built) Audi models that are sold in the US are eligible for the program. The
purchaser must be at least 18 years of age and have a permanent residence in the U.S., a valid passport, a valid U.S.
driver’s license and a social security number.
Which Audi models are available through this program?
The following models are available through the European Delivery Program and qualify for the MSRP* discount, with
exception of the R8 and all RS models. The final price is determined by the dealer.
A3 Sedan/Cabriolet/S3
Q3
A4/S4 Sedan/allroad
A5/S5 Coupe/Cabriolet
A6/S6 Sedan
A7/S7 Sedan
A8/S8 Sedan
TT/TTS Coupe
Q5/SQ5
Q7
R8/R8 Spyder*
RS Models
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
Do not qualify for discount
Do not qualify for discount
The Audi R8 is available for delivery at our exclusive Audi Forum Neckarsulm.
*MSRP excludes taxes, title/documentary fees, registration, tags, Audi Dealer prep, labor and installation charges, insurance, optional
equipment and accessories, certificate of compliance and non-compliance fees and finance charges
What is included in the program?
Audi is pleased to offer the following amenities and services to our participants in the European Delivery Program at no
additional charge:
•
Transportation from Franz Josef Strauss Airport (MUC), in Munich. The customer will be taken to the Audi
Forum or to either of our two Audi recommended area hotels. Complimentary transportation to the Audi
Forum Ingolstadt is also offered for those customers who choose to take delivery of their Audi the next
morning.
•
•
•
•
•
•
Transportation – From Flughafen Frankfurt Airport (FRA), in Frankfurt. The customer will be taken to the
Audi Forum or to the Audi recommended area hotel. Complimentary transportation to the Audi Forum
Neckarsulm is also offered for those customers who choose to take delivery of their Audi the next morning
Hotel accommodations at either of our Audi featured hotels for you and a guest for one night (one
standard room), with transportation in the morning to the Audi Forum Ingolstadt or Audi Forum
Neckarsulm.
Fifteen days of auto insurance…Please note your vehicle will be insured the day before delivery making
delivery day two of your policy.
A full day of meals on your delivery day at the Audi Forum Ingolstadt's Market Restaurant or Nuvolari
Restaurant in Neckarsulm.
A 2-hour guided tour of our factory in Ingolstadt (not available in August) and a self-guided tour of the
Audi museum. In Neckarsulm you will receive an individualized factory tour (not available in August).
Both locations also have an Audi Shop, where you will find everything you might want to further enhance
your Audi driving experience. Attractive clothing, upmarket lifestyle articles and Genuine Accessories to
browse, touch and try on.
All of the following fees are covered:
•
•
•
•
•
•
•
•
•
•
Chauffeured transportation from the airport and/or hotel to the Audi Forum
One room, one night accommodations at Audi recommended area hotels
Meals throughout the day of your delivery
Factory and museum tour
Storage and terminal handling fees
Drop-off locations
European and US wharf charges
Ocean shipping and marine insurance
Customs duty and clearance
Ground transportation to the port of Emden
Which hotels are included in the European Delivery program?
Below are the hotels that host our European Delivery customers:
•
•
•
Hilton Munich Airport
NH Ambassador Ingolstadt, Ingolstadt
Hotel Nestor, Neckarsulm
What are the available dates and hours for delivery pickup and factory tours?
The Audi Forum Ingolstadt and Audi Forum Neckarsulm are open for vehicle deliveries Monday - Friday. At the Audi
Forum Ingolstadt, the delivery process takes about 1 hour 15 min. The English-language factory tour takes approx. 2
hours. At the Audi Forum Neckarsulm, the entire delivery process (delivery and factory tour) takes approx. 4 hours. The
Ingolstadt English-language factory tour takes place at 11:20 AM – 2:20 PM Monday - Friday. Please note both
factories are closed for general maintenance during the month of August. Factory tours will not be available during
this time.
The Audi Forum Ingolstadt and Audi Forum Neckarsulm are closed on all German National Holidays. Please find the
dates of upcoming closures below. The following dates are subject to change and additional dates will be added to
reflect the holiday season schedule and any unexpected closures.
•
•
•
•
•
•
January 1 – 10: Forum closed for deliveries and factory tours
March 1 – 3: Forum closed for deliveries and factory tours
March 25 – 28: Forum closed for deliveries and factory tours
April 6: Forum closed for deliveries and factory tours
May 5 – 8: Forum closed for deliveries and factory tours
May 10 – 12: Forum closed for deliveries and factory tours
•
•
•
•
•
•
•
•
•
May 16: Forum closed for deliveries and factory tours
May 26 – 29: Forum closed for deliveries and factory tours
July 6: Forum closed for deliveries and factory tours
August 1 – 21: Forum closed for deliveries and factory tours
October 1-3: Forum closed for deliveries and factory tours
October 5: Forum closed for deliveries and factory tours
November 1: Forum closed for deliveries and factory tours.
Winter tire regulations are in effect until April 15, cannot take delivery of vehicles with
summer/performance tires.
December 5: Forum closed for deliveries and factory tours
December 24-31: Forum closed for deliveries and factory tours
Please find the Forum's contact information below:
Audi Forum Ingolstadt
Within Germany: 0800 2 83 44 44
From abroad: +49 841 89 37575
Email: welcome@audi.de
http://pre-origin-www2.audi.com/content/com/brand/en/models/car_delivery/ingolstadt.html
Audi Forum Neckarsulm
Within Germany: 0841 89 45 730
From abroad: +49 841 89 45 730
Email: welcome@audi.de
http://pre-origin-www2.audi.com/content/com/brand/en/models/car_delivery/neckarsulm.html
What are the payment terms for the program?
Audi provides comprehensive insurance and export license plates at no cost to you for your first 15 days of travel in
Europe. When you receive your vehicle in Ingolstadt or Neckarsulm, Germany, we will also provide a certificate of
insurance and vehicle registration. Your vehicle will be registered and insured the day before your delivery. Delivery day
will be day two of your insurance policy.
The insurance covers the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta,
Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United
Kingdom.
Please note that you're responsible for extending your insurance coverage and export license plates beyond 15 days. To
extend your coverage, please contact Audi European Delivery Headquarters at europeandeliveryprogram@audi.com.
Vehicle insurance deductible:
There is a €1,000 deductible on the vehicle insurance. This insurance does not cover theft or damage to personal
belongings, including all nonautomotive articles. Therefore, we recommend that you purchase additional travel
insurance.
The insurance pricing is as follows:
•
•
•
•
15 days: Complimentary
30 days: $280.00
60 days: $490.00
90 days: $910.00
Audi Roadside Assistance: Roadside Assistance is available to European Delivery customers 24 hours a day, 7 days a
week. Please call the toll-free number 0841 89 39727 for roadside assistance in Germany. From other countries call
+49 84189 39727
When will my value added tax (VAT) be reimbursed?
If your dealer collects payment for the value added tax, they will refund your payment after confirming that the vehicle
has been dropped off within 90 days of its delivery date. If your travel exceeds 90 days, your VAT will not be refunded
and return shipping benefits will not be offered. Some dealers may choose to hold your VAT check and destroy it after
the vehicle is returned within 90 days.
When you agree to purchase your vehicle at the European Delivery Program price established by a participating Audi
Dealer, you also agree to return your vehicle to an authorized Audi drop-off location within 90 days of its delivery date
in Ingolstadt.
What is the general schedule for the program?
3-4 months before your requested delivery date
Visit your Audi dealer to configure your car and place your European Delivery order. Your requested delivery date is a
tentative date at this time; it will be confirmed approximately 4-6 weeks before your requested date when your vehicle
is built. We recommend waiting to finalizing travel plans until your vehicle is built.
2 weeks after your order has been placed
The European Delivery Team will send you a welcome kit, which includes your estimated vehicle production date and
the next steps.
4-6 weeks prior to your requested delivery date
Your vehicle will complete production and your US Dealer will notify you, inviting you back to the dealership to finalize
the sale.
2 weeks prior to your requested delivery date
Once all necessary documents are received, the European Delivery Program will send you your personalized delivery day
agenda, authorization for vehicle delivery at the Audi Forum and your drop off voucher. These are the final documents
needed from Audi before your journey and are necessary to take delivery and to drop off your vehicle.
* All times are approximate.
What documentation will I need to pick up my vehicle?
To pick up your vehicle in Ingolstadt, you will need to have the following information:
1. Passport (as photo identification)
2. Authorization for vehicle delivery form (included with final forms)
Note: The vehicle must be picked up by the purchaser.
Where is Audi Forum Ingolstadt located and how can I get there by train or car?
Audi Forum Ingolstadt
D-85045 Ingolstadt
Phone +49 (0) 841 89-37575
Please note:
*The (0) is only necessary when dialing within Germany
*Deliveries not available on weekends or national holidays.
Audi offers complimentary transportation to the Audi Forum Ingolstadt from one of our recommended hotels.
However, if you would like to arrive on your own, directions are as follows:
By car
Take the A9 motorway from Munich toward Nuremberg. Exit at Junction 60 (Lenting).
Follow the Audi signs for visitors. Free parking is available for Audi customer delivery.
By train
Travel by train to Ingolstadt Hauptbahnhof (Ingolstadt Central Station). You can reach Audi Forum Ingolstadt by bus
(line 11) or taxi (approximately five kilometers).
Are toll stickers required in Europe?
Toll stickers are required on all vehicles on highways in Italy, Switzerland, and Austria. They can be purchased at
gasoline stations in Italy, Switzerland, and Austria and at the borders. Authorities in both countries fine heavily for
non-compliance with these regulations. In Germany, toll stickers are referred to as "Vignetten," and in Italy as
"Vignetta.”
Will a safety vest and first-aid kit be provided?
All cars must carry a reflective safety vest, first-aid kit and warning triangle. All of these items will be provided when
you collect your vehicle from the delivery center.
Can you recommend any tourist attractions to visit?
Please visit travelnotes.org, http://www.travelnotes.org/Europe to learn about the wonderful range of attractions that
Europe offers. Discover the thrill of driving the Autobahn through the Bavarian Alps - find the best routes, restaurants,
festivals and much more.
Can I participate in the factory and museum tours even if I'm not part of the program?
Yes. The Ingolstadt tour offers English-language factory tours Monday - Friday at 11:20 a.m. For availability and
reservations, please call or email the Forum directly. The Audi Museum Mobile is open daily for visits from 9:00 a.m. 6:00 p.m. Please note the factory is closed for general maintenance during the month of August. Factory tours will
not be available during this time.
Audi Forum Ingolstadt
Within Germany: 0800 2 83 44 44
From abroad: +49 841 89 37575
Email: welcome@audi.de
Yes. The Neckarsulm tours take place on production days, from Monday to Friday by appointment. There are no factory
tours on Saturdays or non-production days. Please note the factory is closed for general maintenance during the
month of August. Factory tours will not be available during this time.
Audi Forum Neckarsulm
Within Germany: 0841 89 37575
From abroad: +49 (0) 841 89-37575
Email: welcome@audi.de
I'll be visiting Europe during the winter. What should I know?
If you're coming to Germany in the winter, please note the law requires all drivers to equip their vehicles accordingly.
Although the all-season tires on most Audi vehicles are better suited for winter driving than the S-line performance
tires, snow tires provide the highest level of winter driving safety and performance—especially when driving on snow or
ice*.
Other countries may have similar or more stringent laws. Before driving your vehicle, be sure to check the appropriate
requirements of the country (or countries) that you plan to visit.
Due to winter tire regulations, the Audi Forums will not delivery vehicles with summer tires from November 1 - April 15
& Audi of America also reserves the right to cancel or postpone vehicle deliveries in Ingolstadt or Neckarsulm as a
result of weather and driving conditions.
* Please see our customer release form for winter driving.
How does the European drop-off process work?
When you're ready to return to the US, please drop your vehicle off at one of 17 drop off locations for shipment back to
the US. Allow 30-45 minutes to complete the drop off process.
To ensure that you have a safe and worry-free trip to your location, please schedule your drop-off at least 4 days in
advance. Drop-off appointments are necessary for all locations and can be made by phone or email.
Vehicle drop-offs are available Monday through Friday; hours of operation vary by location. All locations are closed on
nationally recognized holidays (according to your country of drop-off). Please plan to drop off on a non-holiday and
within the location's hours of operation. Note that you must drop off your vehicle before your temporary registration
and insurance forms expire. Unfortunately, insurance and registration expiration dates cannot be extended once they
have been issued.
Before you drop off your vehicle
•
•
•
•
Be sure to remove all personal items and non-factory-installed accessories, such as luggage and car seats,
from your vehicle. Removing them in advance can help avoid possible delays and additional costs from US
Customs.
Personal items will not be returned to you. Only the original spare tire, jack, and tools are shipped with the
vehicle.
Make sure exterior is washed and dirt free. A clean vehicle is required for inspection.
To allow for a quick process, please have a fuel reserve of at least a minimum.
Checking in your vehicle
•
You'll be required to initial a drop-off report that describes your vehicle's condition. Minor paint scratches
or chips that occur prior to US delivery are considered normal wear and tear (as a result of the vehicle
being street-driven on its way to the US). Only one key needs to be returned with the vehicle. Please hold
on to your spare.
What information do I need to drop off my vehicle?
•
•
•
•
•
•
Your address, phone number and email address
Your passport (which serves as your photo ID) and Social Security number for US Customs
Complete applicable export documents required by the drop-off agent, including a copy of your sales
agreement from your Audi Dealer
One master key (special wheel locks or other necessary mechanisms)
Military PCS or diplomatic orders (if applicable)
Copy of Registration and International Insurance Card
How long will it be before my vehicle arrives in the US?
Please allow a minimum of 11-13 weeks from drop off date to the US dealer delivery (pending transportation, weather,
or US Customs delays). Your Audi Dealer will perform necessary licensing and paperwork upon vehicle return.
Will a navigation system be provided?
Portable GPS loaner units are provided upon delivery of the vehicle. The portable units will be left with the agent at
the selected drop off location.
What will not be included or working on my vehicle?
If you have ordered Audi Connect, on-board Navigation or Sirius radio, these options will not function while the vehicle
is in Europe. The Audi Connect SIM card is installed at the US port and the system will not work with international SIM
cards. The factory programming for US VINs is specific to North America. A portable GPS unit will be provided at
delivery. Additionally, the iPod cable will also be installed when the vehicle reaches the US port.
If you have ordered a trailer hitch package, the hitch will not be available for use while in Europe as this is a US Port
installed item. Q5 roof racks will be delivered with the vehicle. Please note this will impede luggage space if you do
not wish to install them.
Will I be charged an export vehicle tax?
The German state imposes a tax on export vehicles in Germany. You will not need to pay this tax upon signing the
Customer Vehicle Tax Agreement sent in your Welcome Kit. Audi will be responsible for paying the tax.
Download PDF