Innoband 8012-G1 Install Guide (as of 4/15/08)

I nst al l at ion G uide
DSL & Home Phone Service
Welcome t o
EarthLink DS L & Home P h on e S er v i ce
You’ve made the smart choice
for super-fast DSL and
super-simple phone service.
Follow the instructions in
this guide to set up your new
EarthLink DSL high-speed
connection using the modem
included in this kit.
Every phone in your home
should work just as it did with
your previous phone service,
but you’ll want to check out the
Features Guide included in this
kit for important information
about your calling features.
Wa i t f o r S e r v i c e A c t i v a t i o n D a t e
Check Your EarthLink Email:
You will receive an email containing your service activation date—the
date when your phone number will be transferred to EarthLink and your
DSL service will be activated.
To check your EarthLink email, open your Web browser and visit Enter your EarthLink email address and
password, which can be found in the Welcome letter that came with
this Installation Guide.
Note: You will be without phone service for approximately 20 minutes
on your service activation date (sometime between 8 a.m. to 7 p.m.)
while your service is transferred. At any time, you can dial *98 (for
free) to see whether you have EarthLink voicemail. If you do, your
service is ready!
Unplug Your Router:
Anytime after 7 p.m. on your service activation date, you can begin
setting up your service by following the instructions on page 2. First,
make sure that your computer's Ethernet port is free. If a router is
plugged into your computer's Ethernet port, unplug it for now, leaving
the port free. After completing all four steps in this guide, you can set
up your router again.
EarthLink Home Networking Router: For information, go to or call 1.800.327.8454.
All Other Routers:
Once you’ve completed the four steps in this guide, connect your router to
the modem, then turn the router off and back on again. Your router should
be set to “DHCP” (not PPPoE).
For more information on setting up your router, go to
C o n n e c t Yo u r D S L M o d e m
3 Insert
DSL filter
white filter
Plug the DSL
phone cord into 4
the gray port
5 Plug
1 Turn off
2 Insert
6 Plug
Surge protector is
strongly recommended
1. Shut down your computer.
2. Ethernet Cable (Blue): An Ethernet cable looks like a wide phone cable:
Insert one end into the modem’s ETHERNET port, and the other end into
your computer’s Ethernet port. (If there is already a router plugged into
your computer’s Ethernet port, unplug it and see “Unplug Your Router”
on page 1 of this guide.)
3. Dual-Jack DSL Filter (White): Insert the dual-jack DSL filter into the phone
jack nearest your computer.
4. DSL Phone Cord (Black): Find the black DSL phone cord provided with your
DSL modem.
Insert one end into the gray side of the dual-jack DSL filter (labeled
DSL/HPN), and the other end into the modem port labeled DSL LINE.
5. Power Supply: Plug the power supply into an electrical outlet.
6. Plug power cord into modem.
7. Continue with page 3.
I n st a l l D S L F il t er s
bold text
Phone jacks
around your home
1 Unplug
2 Insert
DSL filter
Phone jack nearest
your computer
DSL Filter
4 Check dial
3 phone
Fig. A
Fig. B
DSL modem
phone cord
DSL filters reduce noise interference between your phone calls and your
DSL signal.*
To plug a phone into the jack used by your DSL modem:
In Step 2, you installed a dual-jack DSL filter. If you want to use a phone in
this location, insert its phone cord into the black side of the dual-jack DSL
filter (labeled Phone). See Fig. A. You can also plug a phone into the
PHONE port of the modem. First plug a filter into the PHONE port, then plug
a phone cord into the filter.
For all other phone jacks*:
Unplug the phone cord from the phone jack.
Insert a DSL filter into the phone jack.
Plug the phone cord into the DSL filter (see Fig. B).
Check for a dial tone.
Repeat steps for each phone or other device in your home (like fax
machines and TiVo® devices).
6. Continue with page 4.
*To buy additional filters, note the model number written on the filter and call 800-457-0967 or visit
C o n f i g u r e Yo u r D S L M o d e m
1. Turn on your computer and open your Web browser (like Internet Explorer
or Safari).
2. In the address bar of your Web browser type then press
ENTER key on your keyboard. The Welcome page will open.
3. On the left of the Welcome page, click the Wizard Setup link. The page will
search for a connection, and once a connection has been found, the PPPoE
Login page will open.
4. On the PPPoE Login page, delete whatever is in the Username and Password boxes
and fill in your DSL and Home Phone Service email address and password, and
click Connect. Once the page tells you that you’re connected, just type a Web
address into your browser and surf the net!
Important: Your password and email address are case-sensitive. Make sure that your CAPS-LOCK
key isn’t on.
Note: Your email address and password are highlighted in the Welcome letter that was included
with your modem. If you do not have your email address or password, please call EarthLink at
U s i n g Yo u r H o me P h o n e S e r v i c e
Every phone in your home should work just as it did with your previous
text service. Pick up your telephone and make a call. If you don’t have a
dial tone, see Troubleshooting on page 6.
If you hear a series of beeps or tones (known as a “stutter tone”) when you
pick up your phone, you have voicemail!
To check your voicemail, dial *98 (that’s the “star” key, then 9-8) and
follow the instructions you hear over the phone. You’ll need to enter your
default personal identification number (PIN)—until you change it, that’s the
last four digits of your EarthLink phone number, found on your Welcome
letter. Calls to *98 will not count toward your monthly usage.
To learn more about voicemail and other features, see the Features insert
included in this kit.
Additional Equipment:
If you already have DSL filters installed: Unplug them and install the ones included in this kit.
If you don’t have DSL filters for all your phones and devices: Unplug any remaining phones
that do not have a DSL filter installed, as they may interfere with your DSL signal.
To buy additional filters, note the model number written on the filter and call
800-457-0967 or visit (you can also buy filters for wallmounted phones).
If you have a home security system: If you have an alarm system, please contact your
alarm monitoring service to inform them of your DSL installation.
If you want to use a fax machine: If you have problems sending and receiving faxes, try
reducing your fax machine’s baud rate to 9600 and turn off Error Correction Mode.
If you have problems with your TiVo® service: Contact TiVo® at:
If you don’t have a surge protector: Surge protectors (available at most electronics
stores) protect your DSL modem and other equipment. EarthLink strongly recommends using a surge protector.
If you don’t have an Ethernet port on your computer: You’ll need to purchase and install
an Ethernet adapter (also called a network interface card or NIC) from an
electronics or computer store.
Tr o u b l es h o o t i n g
If the POWER light on your modem does not turn steady green a few
minutes after turning the modem on:
Check the power supply. Is the modem connected to a live electrical
outlet? Are the connections secure?
Is the power supply plugged into the modem?
If you do not have a dial tone on your phone:
On your service activation date, if you haven’t had a dial tone for more
than 20 minutes, or after 7 p.m., please call EarthLink Support at:
1.888.ELNK.VOICE (1.888.356.5864).
If you’re unable to load a Web page:
Double-check your connections: Make sure you have an Ethernet
cable running from your modem’s Ethernet port to your computer’s
Ethernet port.
Make sure the DSL cord you’re using is the one provided with your DSL
modem and that it is directly connected to the dual-jack DSL filter.
Make sure that the Ethernet light is solid green on the front of your
Power-cycle: Unplug the power cord from your modem, and then shut
down your computer. Wait for 30 seconds. Plug the power cord back into
your modem. Wait for 30 seconds more, and then turn on your computer.
Make sure your modem is not on or near other electronic devices such
as your computer monitor, speakers, a cordless phone (handset or base),
or a halogen light. These devices may interfere with your DSL signal.
Some phones may cause interference even after installing DSL filters.
Try unplugging all of the phones in your home and turn off your modem
and computer for 30 seconds. Then, put the power plug back into the
modem and turn your computer back on.
Tr o u b l e s h o o t i n g
If you can’t reach the Welcome page at see below:
Make sure your computer is set to use a dynamic or server-assigned IP address
by following the instructions that match your operating system (see below). If
you need help identifying your Windows operating system, right-click on the
My Computer icon and choose Properties.
Windows XP/Vista:
1. Open your Control Panel and click on Network and Dial-up Connection settings.
2. Click on Network Connections.
3. Right-click the Local Area Connection icon, and choose Properties.
4. Select Internet Protocol (TCP/IP) from the list, and click Properties.
5. Select Obtain an IP address automatically and Obtain DNS server automatically.
6. Click OK.
Windows 95/98/Me:
1. Open your Control Panel and double-click Network.
2. Click on the Configuration tab.
3. In the Network Components list, select the line that begins with TCP/IP and
ends with the name of your Ethernet adapter, and click Properties.
4. Click the IP Address tab.
5. Select Obtain an IP address automatically. If you’re using Windows Me, uncheck
the Detect connection to network media box. Under the Gateway tab, all the
fields should be blank.
6. Click OK.
Windows NT:
1. Open your Control Panel and double-click Network.
2. Click on the Protocols tab. Select TCP/IP Protocol and click Properties.
3. Click the IP Address tab.
4. Select Obtain an IP address from a DHCP server. Under the DNS tab, all the
fields should be blank.
5. Click OK.
Mac OS X:
1. Open your Network Preferences.
2. From the Location pull-down menu, choose New Location. In the box, type
EarthLink and click OK.
3. From the Show pull-down menu, choose Built-in Ethernet.
4. From the Configure pull-down menu, choose Using DHCP.
5. Click Apply Now.
A cc o u n t M a n a g e m e n t & Cu s t o m e r S u p p o r t
Manage Your Account Online
To make changes to EarthLink home phone features, view your call activity
(including who called and when), manage your address book, and even listen
to your voicemail online, visit myVoice:
To make changes to your account information, see old invoices, set up a new
email address, and more, visit My Account:
Contacting EarthLink for Support
If you need setup help, please review Troubleshooting on pages 6 & 7 for quick
solutions to the most common problems.
For additional help:
Online Support
For technical issues such as setting up your EarthLink service, or troubleshooting
problems, you can find step-by-step instructions at your Support Center:
While our online resources are designed to save you time, you can always call
us at: 1.888.ELNK.VOICE (1.888.356.5864).
© 2008 EarthLink, Inc. EarthLink and the EarthLink logo are registered trademarks of EarthLink, Inc. Trademarks are property of their respective owners. All rights reserved.
Download PDF