Triton Thames Thermostatic Shower Pole

THAMES
Thermostatic vertical mixer shower
Installation and
operating instructions
Installers
please note these instructions are to be left with the user
2181040C
November 2009
Vertical bar mixer shower
Contents
Page
Main components.......................................................................... 1
Introduction................................................................................. 2 -3
Typical domestic installations........................................................4 - 5
Preparing the mixer valve............................................................... 6
Siting of the shower........................................................................ 6
Supply pipework..........................................................................8 - 10
Variable fittings............................................................................... 8
Fitting the mixer and pole...........................................................8 - 10
Fitting the fixed showerhead holder............................................... 11
Final leak testing............................................................................ 11
Commissioning.............................................................................. 12
Temperature adjustment range...................................................... 12
Adjusting the maximum temperature setting................................. 12
Operating the shower and diverter.............................................13 - 14
Approvals...................................................................................... 15
Flow chart..................................................................................... 15
Dimensions.................................................................................... 16
Spare parts ................................................................................17 - 18
Maintenance................................................................................. 19
Fault Finding...............................................................................20 - 21
Guarantee, service policy, etc....................................................rear cover
To check the product suitability for commercial and multiple installations, please contact Triton’s
specification advisory service before installation.
Telephone: 0844 980 0730
Facsimile: 0844 980 0744
E mail: technical@tritonshowers.co.uk
Vertical bar mixer shower
MAIN COMPONENTS
Fig.1
Fig.1
A. Vertical thermostatic mixer valve
B. Riser pipe
C. Handset holder
D. Rail bracket
E. Cover trim
F. Mixer mounting bracket
D
G. Shower hose
H. Shower handset
I. Fixed showerhead
I
B
H
C
G
A
F
E
All dimensions listed in this fitting book regarding the product and installation are approximate.
*All kits are for illustration purposes only and are not supplied unless otherwise stated.
Vertical bar mixer shower
INTRODUCTION
Water minimum flow rate
This book contains all the necessary fitting and
operating instructions for your Triton mixer
shower. Please read them carefully and read
through the whole of this book before beginning
your installation.
For best performance within the specified
running pressure range a minimum flow of
8 litres per minute should be available to both
inlets.
Water temperature requirements
The shower installation must be carried out by
a suitably competent person and in sequence of
this instruction book.
Maximum hot water temperature: = 80°C
Care taken during the installation will give a long
and trouble free life from your mixer shower.
Recommended maximum:
= 65°C
Minimum hot water temperature:
= 52°C
Maximum cold water temperature: = 20°C
SITE REQUIREMENTS
The mixer shower MUST NOT be subjected to
water temperatures above 80°C.
The installation must be in accordance with
Water Regulations and Bylaws.
BS 6700 recommends that the temperature of
stored water should never exceed 65°C.
Water pressure requirements
(0.5 bar min.)
A stored water temperature of 60°C is considered
sufficient to meet all normal requirements and
will minimise the effects of scale in hard water
areas.
5.0 bar max.
Water temperature adjustment and
Running water pressure:
From 5 Meter head.
Maximum static water pressure:
thermal safety
Mains 10 bar
The mixed water temperature can be adjusted
from cold through to a top limit which must
be preset during installation with full anti-scald
protection throughout the range (35°C to 40°C)
providing the hot water temperature at the inlet
remains 10°C above the outlet temperature.
This mixer shower is designed for use with
higher pressure systems found in the UK up to a
maximum of 5 bar running pressure.
For effective operation of the internal seals, the
maximum static pressure must not be exceeded.
Should there be a loss of flow to either incoming
supply then- water from the shower will stop or
be reduced until both supplies are restored.
Pressure reducing valve
On sites where the running pressure is above 5
bar, the use of a suitably sized pressure reducing
valve fitted in the cold mains supply pipe work
can provide nominally equal pressures at the
mixer shower.
SAFETY WARNINGS
a. DO NOT choose a position where the shower
could become frozen.
b. DO NOT connect this mixer shower to any
form of tap or fitting not recommended by
the manufacturer.
c. DO NOT allow the inlet pressure or flow
rates to operate outside the guidelines laid
out in ‘site requirements’.
d. DO NOT connect the mixer shower to a
gravity hot supply and a mains cold supply
(or vice versa).
Replacement parts can be ordered from Triton Customer
Service. See ‘spare parts’ for details and part numbers.
Vertical bar mixer shower
PLUMBING REQUIREMENTS
Hard water areas
DO NOT use jointing compounds on any pipe
fittings for the installation.
a. If it is intended to operate the shower
in areas of hard water (above 200-ppm
temporary hardness), a scale inhibitor may
have to be fitted. For advice on the Triton
scale inhibitor, please contact Customer
Service.
DO NOT solder fittings near the mixer unit
as heat can transfer along the pipework and
damage the mixer valve.
IMPORTANT:
b. For best performance the showerhead MUST be
regularly cleaned to remove scale and debris.
• The layout and sizing of pipework MUST
be such that nominally equal inlet supply
pressures are achieved and the effects of
other draw-offs are minimised.
WATER SYSTEM REQUIREMENTS
This mixer shower is suitable for: -
• The pipe-work should be installed such
that other taps and appliances being
operated elsewhere on the premises do not
significantly affect the flow.
• Pumped gravity systems.
• Fully modulating type combination boilers.
• Multi-point hot water heaters.
• When connecting pipe-work avoid using
tight 90° elbows; swept or formed bends will
give the best performance.
• Thermal storage.
• Unvented systems.
• The hot water pipe entry must be made to
inlet, marked HOT, ‘H’ or with a red/orange
label.
When installing this mixer with a Combination or
multi-point boiler, it may be necessary to install
flow regulation.
• Suitable isolating valves (complying with
Water Regulations and Bylaws) must be fitted
on the hot and cold water supplies to the
shower as an independent means of isolating
the water supplies should maintenance or
servicing be necessary.
Check that the appliance is capable of delivering
hot water at a minimum switch-on flow rate
of 3 litres per minute. At flow rates between 3
and 8 litres per minute, the appliance must be
capable of raising the water temperature to 52°C
(minimum).
• It is preferable to flush the pipe-work to clear
the system of debris and check for leaks
before connecting to the mixer.
Water temperature at the inlet of the mixer valve
must remain relatively constant when flow rate
adjustments are made (refer to the applianceoperating manual to confirm compatibility with
this mixer shower).
• The mixer inlets contain removable filters
that may become blocked if debris is not
flushed through before fitting.
Where thermal store systems and instantaneous
gas water heaters are used, if excessive drawoff take place the appliance may not be able to
maintain an adequate output temperature. This
could result in the shower temperature becoming
noticeably cooler.
(Commercial applications)
• Triton recommends for all commercial
applications that, easily accessible, in-line
filters are used to aid maintenance.
Flow regulators can be fitted to the inlet
pipework with high-pressure water systems to
reduce flow rate and assist economy.
The hot supply temperature MUST remain a
minimum of 10°C hotter than the required blend
temperature for optimum performance.
Vertical bar mixer shower
TYPICAL DOMESTIC INSTALLATIONS
*(diagrammatic view – not to scale)
*Fig.2
Pumped gravity fed systems (fig.2)
Stop valve
Cold water
cistern
Alternative supply
(must be below
vent pipe tee)
The shower control MUST be fed from a cold
water cistern and hot water cylinder providing
nominally equal pressures.
Cold supply
The mixer unit may be used with a gravity fed
system with a pump to boost pressures as shown;
please refer to the pump installation guide to
establish the minimum head requirements for
automatic operation of the pump
Minimum head
Gate
valve
Hot
supply
Cold
water
mains
supply
Instantaneous gas-heated systems,
e.g. combination boilers (fig.3)
Mixer
Hot water
cylinder
Service
valve
Service
valve
Pump
Drain
valve
Other
draw-offs
Draw-off must point
down to avoid airlock
issues
*Fig.3
The shower control must be installed with a
multi-point gas water heater or combination
boiler of a fully modulating design (i.e.
to maintain relatively stable hot water
temperatures).
Ring main
Isolating switch
or pull cord
switch (both
fused at 3A)
A drop tight pressure reducing valve must
be fitted if the supply pressures exceed 5 bar
running.
An expansion vessel MAY be fitted, and regularly
maintained, to prevent the shower mixer
being damaged by excess pressures. This may
already be installed within the boiler (check with
manufacturer) and is in addition to the normally
larger central heating expansion vessel.
*(diagrammatic view – not to scale)
Combination
boiler
Mixer
Service
valves
Hot water
Cold
mains
supply
Expansion
vessel
CH flow
CH return
Pressure
Stop
tap reducing valve
Vertical bar mixer shower
Unvented mains pressure systems (fig.4)
*(diagrammatic view – not to scale)
*Fig.4
The shower control can be installed with an
unvented, stored hot water cylinder.
For systems with no cold water take off after the
appliance reducing valve, it will be necessary to
fit an additional drop tight pressure-reducing
valve when the mains pressure is over 5 bar. The
drop tight pressure reducing valve must be set at
the same value as the unvented package pressure
reducing valve.
Mixer
Safety devices
not shown
Note: An additional expansion vessel may be
required if a second pressure-reducing valve is
installed. This does not apply to packages with a
cold take off after the pressure-reducing valve to
the cylinder.
Service
valves
Unvented
hot water
storage unit
Mains pressurised thermal store systems (fig.5)
Expansion
vessel
Packages of this type, fitted with a tempering
valve (blender valve) can be used. A drop tight
pressure reducing valve must be fitted if the
supply pressures exceed 5 bar running.
Pressure
reducing
valves
An expansion vessel must be fitted, and
regularly maintained, to ensure, the unit, is
not damaged by excess pressures. This may
already be installed externally or internally within
the thermal store (check with thermal store
manufacturer).
Stop tap
Balanced cold mains supply
Cold mains supply
*(diagrammatic view – not to scale)
*Fig.5
Mixer
Hot
water
Blender
valve
Service
valves
Expansion
vessel
Pressure
reducing valve
Stop tap
Cold mains supply
Return
Flow
Boiler
Vertical bar mixer shower
*Fig.6
INSTALLATION
*(diagrammatic view – not to scale)
PREPARING THE MIXER VALVE
Check the contents to make sure all parts are
present.
Before starting the mixer installation, make
sure all the openings on the valve are carefully
covered to stop ingress of any debris, etc. while
routing the supply pipework.
Handset can
be positioned
either side
of the rail.
The shower valve is suitable for exposed
installation onto solid wall, a stud partition wall,
dry lined wall or fixing to a laminate cubicle or
panel.
Height of
showerhead
and shower
to suit user’s
requirement.
SITING OF THE SHOWER AND
ACCESSORIES
Refer to (fig.6) for correct siting of the shower.
The mixer valve should be positioned, as
detailed, with all controls within comfortable
reach of the user.
The diverter can be rotated by 180˚ to allow the
handset to be positioned on either side of the
shower.
Vertical bar mixer shower
Important
Consideration must be given for
the adequate ceiling space for the
installation of this shower. Please see
the dimensions shown in Fig.7.
Fig.7
1100mm
840mm
340mm
60mm between centres
WARNING!
Riser pipework MUST not be cut.
The product may not perform within
stated specifications if altered.
Alteration may invalidate the warranty.
All dimensions listed in this fitting book regarding the product and installation are approximate.
Vertical bar mixer shower
SUPPLY PIPE WORK
Fig.8
Complete the pipework to the shower area
having decided on the position of the shower
and direction of pipe entry (for example rising,
falling or rear entry)
The hot and cold water pipes should not
be permanently attached to the wall within
one metre of the valve, before installation is
complete, to allow for final adjustment of the
valve position.
Rear entry supplies
Using a spirit level, mark the route of incoming
hot and cold water supply pipes at a distance of
60mm (approximately) between centres (fig.8).
60mm
FITTING THE MIXER and POLE
Note: The mixer bracket and the shower pole
bracket require secure fixing - (fig.9) gives an
example of the fixings required. The top bracket
shown in figure (fig.9a) MUST be secured to
a batton or noggin - fitting onto a plaster board
cavity is not acceptable.
Warning!
Check there are no hidden cables or
pipes before drilling holes for wall
plugs. Use great care when using
power tools near water. The use of
a residual current device (RCD) is
recommended.
The mixer bracket MUST also be supported by a
batton or noggin.
The mixer MUST be fitted vertically with the
HOT water going to the inlet, marked HOT, ‘H’
or with a red/orange label and connect the cold
water supply to the inlet marked
COLD, ‘C’ or blue label.
• Once the height and position of the mixer
and riser pole have been established, the
mixer bracket will need to be installed.
Note: there must be at least 32mm from
the face of the mixer threads on the bracket
to the final tiled surface of the wall to allow
clearance for the top bracket installation.
IMPORTANT:
Make sure that all supply pipework has
been flushed through before fitting the
mixer.
Vertical bar mixer shower
Fig.9
Fig.9a
Fig.9b
32mm
minimum
Note: there must be at least
32mm from the face of the
mixer threads to the final tiled
surface of the wall to allow
clearance for the top bracket
installation.
Bracket
Final tiled
surface
Illustrations are to give an example of the secure fixings required.
This book does not have the scope to cover all installation options.
Vertical bar mixer shower
Fitting the mixer
Fig.10
Note: It is advisable to leak test the incoming
pipework before making good the wall.
a.
Bracket outer
& grub screw
Cover
Bracket
inner
b.
• Fit the mixer to the bracket and tighten the
fittings.
Make sure that the mixers flow and diverter
controls are in the ‘OFF’ position see (fig.13 & 15).
• Turn on both of the water inlet supplies to the
mixer.
• Once it has been established that there are no
leaks, isolate the water supplies and remove
the mixer from the bracket.
• Make good the wall and fit the mixer face plate.
• Fit the mixer to the bracket and tighten the fittings.
• Once the mixer is installed, distances to fit the
pole bracket should be checked. The distance
from the top of the diverter to the centre
of the bracket mounting plate is: 840mm
(approx).
• Fit the top mounting bracket making sure it is
well supported by an internal baton or noggin
(fig.9a).
• Attach the Bracket inner to the shower pole
(fig.1Oa) - Note: if tightening using pliers/
pipe grips, make sure that the ‘Bracket inners’
surface is protected by a rag or non abrasive
material so that the finish is not damaged.
• Once secured, the Bracket outer and cover
can be fitted - do not tighten the grub
screw at this point.
• The pole will need to be fitted into the top of
the diverter first.
Make sure the two grub screws on the top of
the diverter are sufficiently loosened to allow
the pole to fit in easily.
Note: the diverter assembly on the top of the
mixer can be positioned to give either a left, or
right outlet.
• Once the pole is seated in the top of the
diverter, the cover and bracket outer
(fig.1Oa), will need to be screwed onto the
bracket mounting plate.
10
Vertical bar mixer shower
• Once the pole is judged to be the correct
distance from the wall, the top grub screw in
the bracket outer and the the retaining screws
in the diverter can be tightened.
Fig.11
Fitting the fixed showerhead holder
Decide the position for the showerhead holder on
the wall within the bath shower area.
Proceed as follows:
• Hold the showerhead holder mounting plate
in a suitable position on the wall. Using the
plate as a template, mark two locating holes
(fig.11).
• Drill and plug the wall.
• Replace the mounting plate and secure to
the wall.
• Slide the showerhead holder down onto
the mounting plate (fig.11) until it clicks
into place.
Fitting the hose and handset
• Connect the one end of the flexible hose to
the outlet connector on the diverter, making
sure that the sealing washer is in place.
• Screw the other end of the hose to the
handset then locate the handset into the
handset holder.
Important: It is the conical end of the hose
which grips into the holder. The showerhead
will not fit in the holder without the hose
attached.
FINAL LEAK TESTING
Fit the hose to the outlet and direct it to waste.
Open the isolating valves to the shower and
check for leaks. Remedy any leaks found.
11
Vertical bar mixer shower
COMMISSIONING
Fig.12
Important: Make sure that all supply pipework
has been flushed through before commissioning.
Start the water flow by rotating the flow control
Make sure that both the hot and cold water
supplies are fully open and at (or near to) their
design temperature and pressures, and are within
the requirements as stated.
Bottom of
the mixer
Make sure the temperature control is at the
maximum temperature setting.
Temperature
spindle
Increase
Decrease
Maximum
temperature
stop
Allow the shower to run at the maximum
temperature setting until the water temperature
has stabilised. Rotate the temperature control
until your desired maximum showering
temperature is reached.
The mixer has a temperature stop to prevent
accidental rotation to higher temperatures. This
is adjustable to provide a maximum temperature
of 35°C – 45°C and should be checked on site to
guarantee user safety.
TEMPERATURE ADJUSTMENT RANGE
Temperature
control
The mixed water temperature can be adjusted
from cold through to a top limit (which can
be pre-set during installation – factory set
at approximately 38°C) with full anti-scald
protection throughout the range.
Adjusting the maximum temperature
override setting
Maximum
temperature
pin, in the
control
End view from
underneath the
mixer
Wall
• Remove the temperature control (bottom
of the mixer) by removing the end cap and
unscrewing the retaining screw (fig.12).
• Turn the flow control to full flow. With a
steady flow running.
• Remove the lever and maximum temperature
stop and adjust the temperature valve
spindle until the desired maximum
temperature is achieved (fig.12) - turning
the spindle clockwise will Increase the
maximum temperature, turning the
spindle anti-clockwise will Decrease the
maximum temperature.
• When you are satisfied with the
temperature, turn the flow control off. Refit
in the reverse order with the maximum
temperature stop at the rear.
12
Vertical bar mixer shower
• The maximum temperature pin in the
control should be positioned as close as it
can be to the left hand side of the maximum
temperature stop.
• Once the lever is in place, secure with the
screw and replace the end cap.
Fig.13
Flow control
Operating the shower AND
DIVERTeR
• To start the mixer, rotate the On/Off flow
control (top lever) anti-clockwise until it stops
for maximum flow (fig.13).
ON
OFF
• To stop the water flow, rotate the On/Off
flow control clockwise until it stops (fig.13).
• To adjust the water temperature, rotate
the temperature control (bottom lever)
– clockwise for hotter or anti-clockwise for
cooler (fig.14).
Fig.14
COLDER
HOTTER
Temperature
control
13
Vertical bar mixer shower
Fig.15
Operating the diverter
The divertor fitted to this product has a single
position setting.
To start the diverter, pull the handle out once the
mixer is running and turn the knob 45˚ to the left
or the right (fig.15).
Caution: Exposed metal surfaces may
become hot during use.
14
Vertical bar mixer shower
APPROVALS
This mixer valve has been designed to comply with the requirements of: BS EN 1111
BS EN 1287
WRAS
FLOW CHART
Pressure/Flow rate
bar
4.8
4.2
3.6
3.0
2.4
1.8
1.2
0.6
0.0
l/min
0.0 2.5
3
5.5
8
10.5 13 15.5 18 20.5 23 25.5 28
• Flow rate at 38°C
• Flow control fully open
• Open outlet
• No flow regulator fitted
15
Vertical bar mixer shower
60mm
255mm
Dimensions
42mm
64mm
All dimensions listed in this fitting book regarding the product and installation are approximate.
16
Vertical bar mixer shower
Spare parts
1
3
6
1
4
5
7
2
Ref. Description
Part No.
1. Closure knob & flow knob
86003550
2. Trim and screw kit
83314180
3. Diverter assembly
83314040
4. Coverplate
86003420
5. Inlet mounting bracket
86003410
6. Thermostatic assembly
83314170
7. Flow valve
83314160
17
Vertical bar mixer shower
Spare parts
9
10
12
11
8
Images not to scale - for illustration purposes only.
Ref. Description
Part No.
8. Handset holder
22010670
Ref. Description
9. Shower pole and top bracket 86003440
10. Bracket components
83314030
11. Handset
88500002
12. Showerhead
88600006
18
Part No.
Vertical bar mixer shower
MAINTENANCE
Cleaning
The following maintenance procedure must
be carried out for commercial and health care
premises, but is not necessarily required for
domestic installations.
Triton recommends that all products are cleaned
using warm, soapy water.
Maintenance of the unit is required to give
continued performance after installation and that
it continues to provide scald prevention.
Note: A thermostatic mixing valve in need of
maintenance can be undetectable in normal
use and only becomes apparent when a
disruption occurs in the hot or cold water supply
temperatures or pressures.
The frequency of routine maintenance of the
internal of the valve will depend mainly on the
water supply condition. Experience of local
conditions will dictate the intervals for inspection
and in-service testing; guidance has been
given below which can be adjusted for local
requirements.
Do not use abrasive or aggressive chemical
cleaning products as this may affect the product
surface finish and invalidate your guarantee.
Cleaning the filters (fig.A)
It is advised that this should be carried out by a
qualified person.
• Turn off the water supplies before starting.
• Remove the mixer from the mixer bracket.
• Remoce the retaining clips in the hot and
cold inlets.
• Remove the none return valve and filter.
• Wash the filter thoroughly under running water,
use a suitable brush to remove all debris.
• Reassemble in reverse order.
a) Initially check the filters for debris once every
three months and clean if necessary.
Fig.A
Mixer bracket
b) Perform a thermal shut off test
every three months, and check the
maximum temperature setting. See the
‘Commissioning’ section for the details of
this test and readjustment of the maximum
temperature setting if required.
Filter
None return
valve
c) If the maximum water temperature varies
by more than 2°C from the commissioned
setting then carry out the following checks
• Check the isolating valves are fully open.
• Check the internal surface for scaling.
If the body requires descaling then it should be
removed from the pipework to carry this work out
(all rubber parts must be removed before descaling).
• Check the function of the non-return valves
The non-return valves (NRVs) prevent cross-flow
between hot and cold supplies under unequal
pressure conditions. They are designed for long
life with no maintenance.
Retaining clip
Disinfection
Where chlorine is used for the disinfection
of water systems all relevant guidelines and
approved codes of practice must be strictly
followed. Failure to comply with the relevant
guidelines and approved codes of practice may
invalidate your guarantee.
WARNING!
If these checks do not highlight the reason
for the temperature variation, then internal
components will require replacement; please see
the spare parts list.
Do not use ‘powerful’ abrasive or
solvent cleaning fluids when cleaning the
shower as they may damage the fittings.
19
Vertical bar mixer shower
FAULT FINDING
The following can be carried out by a competent person
Problem/Symptom Cause
1 Water too hot.
2 Water too cold.
Action/Cure
1.1 Temperature control
incorrectly commissioned.
1.1.1Refer to commissioning section.
1.2 Not enough cold
water flowing through
shower.
1.2.1Reposition temperature control knob
1.3 Increase in the
ambient cold water
temperature.
1.3.1Reposition temperature control knob.
1.4 Cold water supply
blocked.
1.4.1Turn off the shower and consult a competent plumber or contact Triton Customer
Service.
1.5 High volume of cold
water drawn off elsewhere.
1.5.1Reduce the simultaneous demand from the
supply.
2.1 Temperature control
incorrectly commissioned.
2.1.1Refer to 'commissioning' section.
2.2 Not enough hot
water flowing through
shower.
2.2.1Reposition temperature control knob
2.3 Decrease in the
ambient cold water
temperature.
2.3.1Reposition temperature control knob
2.4.1Make sure heating appliance is set to maxi2.4 Insufficient hot water
mum or has sufficient stored hot water.
supplies from the heat2.4.2Make sure heating appliance is igniting by
ing system.
trying a hot water tap elsewhere.
2.5 Hot water supply
blocked or restricted.
2.5.1Turn off shower and consult a competent
plumber or contact Triton Customer
Service.
2.6 Flow regulator not fitted (HP systems only).
2.6.1Contact customer service.
3 High water flow 3.1 Flow regulators not
fitted.
and/or poor
performance on a
mains fed system.
3.1.1Call customer service.
20
Vertical bar mixer shower
FAULT FINDING
Problem/Symptom Cause
Action/Cure
4 Water does not
flow or shower
pattern collapses
when another
outlet is turned
on.
4.1 Water supplies cut off.
4.1.1Check water elsewhere in house and if
necessary contact local water company.
4.2 Shower unit blocked.
4.2.1Inspect the inlet filters. Clean if necessary.
4.3 Blockage in pipework.
4.3.1Turn off the shower and consult a suitably
competent plumber.
4.4 Showerhead blocked.
4.4.1Clean showerhead.
4.5 System not capable
of supplying multiple
outlets at the same
time.
4.5.1Reduce the simultaneous demand.
4.5.2Make sure stop/service valves are fully
open.
4.5.3Check if sufficient water pressure.
The following is recommended for a professional qualified installer only
5 Water too cold.
5.1 Running pressure in
excess of maximum
recommended.
5.1.1Fit a pressure reducing valve.
6 Shower controls
noisy while in
use.
6.1 Running pressure in
excess of maximum
recommended.
6.1.1Fit a pressure reducing valve.
7 Shower will not
shut off.
7.1 Flow control cartridge
worn.
7.1.1Renew flow control cartridge.
21
UK SERVICE POLICY
TRITOn STandaRd GUaRanTEE
In the event of a product fault or complaint occurring, the
following procedure should be followed:
1. Telephone Customer Service on 0844 980 0750 having available,
your details including post code, the model number and power
rating of the product, together with the date of purchase.
2. Based on information given over the telephone, a Triton Customer
Service Advisor will attempt to diagnose the fault and confirm
whether a site visit from a qualified service engineer is required.
3. All products attended to by a Triton service engineer must
be installed in full accordance with the Triton installation
guide applicable to the product. (Every product pack contains
an installation guide, however, they can also be bought via our
Customer Service Spares Department).
4. Our engineer will require local parking and if a permit is required
this must be available to the engineer on arrival at the call.
5. It is essential that you or an appointed representative (who must
be over 18 years of age) is present for the duration of the service
engineer's visit. If the product is in guarantee you must produce
proof of purchase.
6. Where a call under the terms of guarantee has been booked and
the failure is not product related (i.e. scaling and furring, incorrect
water pressure, pressure relief device operation or electrical/
plumbing installation fault) a charge will be made. A charge will
also be issued if nobody is at home when the service engineer
calls or adequate parking/permit is not available.
7. If the product is no longer covered by the guarantee an up front
fixed fee will be charged before the site visit.
8. Should proof of purchase not be available on an “in-guarantee”
call, or should the service engineer find that the product is no
longer under guarantee, the engineer will charge the same
fixed price and the customer will be expected to pay the
engineer before he leaves. If payment is not made on the day an
administration charge will be added to the fixed charge.
9. If a debt is outstanding from a previous visit, or from any other
Triton purchase. Triton reserves the right to withhold service until
the debt has been settled.
10. Triton takes the health, safety and wellbeing of its employees very
seriously and expects customers to treat all staff members with
respect. Should any employee feel threatened or receive abuse,
either verbally or physically, Triton reserves the right to withhold
service and will support the employee with a legal prosecution.
Triton guarantee this product against all mechanical
defects arising from faulty workmanship or materials
for a period of five years for domestic use only, from
the date of purchase, provided that it has been
installed by a competent person in full accordance
with the fitting instructions.
Replacement Parts Policy
Availability: It is the policy of the manufacturer to maintain parts
availability for the duration of production and a period of five years
thereafter, in accordance with industry standards.
Spare parts are available via our website, www.tritonshowers.
co.uk, or by telephoning Triton Customer Service Spares Department.
Payment should be made by credit/debit card (excluding American
Express or Diners Card).
Any part found to be defective during this
guarantee period we undertake to repair or replace
at our option without charge so long as it has been
properly maintained and operated in accordance
with the operating instructions, and has not been
subject to misuse or damage.
This product must not be taken apart, modified or
repaired except by a person authorised by Triton.
This guarantee applies only to products installed
within the United Kingdom and does not apply to
products used commercially. This guarantee does
not affect your statutory rights.
What is not covered:
1. Breakdown due to: a) use other than domestic
use by you or your resident family; b) wilful act
or neglect; c) any malfunction resulting from the
incorrect use or quality of electricity, gas or water
or incorrect setting of controls; d) failure to install
in accordance with this installation guide.
2. Repair costs for damage caused by foreign
objects or substances.
3. Total loss of the product due to non-availability
of parts.
4. Compensation for loss of use of the product or
consequential loss of any kind.
5. Call out charges where no fault has been found
with the appliance.
6. Call out charges where the water supply cannot
be isolated, this includes consequential losses
arising from unserviceable supply valves.
7. The cost of repair or replacement of pressure
relief devices, showerheads, hoses, riser rails
and/or wall brackets, isolating switches, electrical
cable, fuses and/or circuit breakers or any other
accessories installed at the same time.
8. The cost of routine maintenance, adjustments,
overhaul modifications or loss or damage arising
therefrom, including the cost of repairing
damage, breakdown, malfunction caused by
corrosion, furring, pipe scaling, limescale, system
debris or frost.
Payment can also be made by pre-payment of a pro forma invoice by cheque or money order.
Customer Service:
Triton Showers
Triton Road
Nuneaton
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
29-5-2009
% 0844 980 0750
%
Trade Installer Hotline:
0844 980 0730
Fax: 0844 980 0744
www.tritonshowers.co.uk
E-mail: serviceenquiries@tritonshowers.co.uk
TRITON reserve the right to change product specification without prior notice. E&OA. © TRITON SHOWERS 2009
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