Installation and Operating Instructions
Dimplex Danesbury Fire
Model : DAN20
Issue 4
2 screws
Fig. 1
Important Safety Advice
When using electrical appliances, basic precautions
should always be followed to reduce the risk of fire,
electrical shock, and injury to persons, including the
If the appliance is damaged, check with the supplier
before installation and operation.
Do not use outdoors.
Do not use in the immediate surroundings of a bath,
shower or swimming pool.
Do not locate the heater immediately below a fixed
socket outlet or connection box.
Do not cover the heater. Do not place material or
garments on the heater, or obstruct the air circulation
around the heater, for instance by curtains or furniture,
as this could cause overheating and a fire risk.
This appliance is not intended for use by children or
other persons without assistance or supervision if their
physical, sensory or mental capabilities prevent them
from using it safely. Children should be supervised to
ensure that they do not play with the appliance.
Caution: In order to avoid a hazard due to inadvertent
resetting of the thermal cut-out, this appliance must
not be supplied through an external switching device,
such as a timer, or connected to a circuit that is regularly
switched on and off by the utility.
Ensure that furniture, curtains or other combustible
material are positioned no closer than 1 metre from the
In the event of a fault unplug the heater.
Unplug the heater when not required for long periods.
Although this heater complies with safety standards,
we do not recommend its use on deep pile carpets or
on long hair type of rugs.
The appliance must be positioned so that the plug is
If the supply cord is damaged it must be replaced by the
manufacturer or service agent or a similarly qualified
person in order to avoid a hazard.
Unpack the heater carefully and retain the packaging for
possible future use, in the event of moving or returning the fire
to your supplier. Loose coals are packed separately within
the carton. When the heater is assembled the coals are placed
on top of the fuel bed.
The heater is designed for use inset into a 407mm (16") or
457mm (18") wide by 559mm (22") high fireplace opening or
semi-inset - see also section “Installation in a fire place
A 2kw fan heater discreetly positioned in the canopy of the fire
provides heating in cold weather. Switching allows half or full
Please note: Used in an environment where background noise
is very low, it may be possible to hear the fan which operates
the flame effect. This is normal and should not be a cause for
This heater must be used on an AC ~ supply only and the
voltage marked on the heater must correspond to the supply
Before switching on, please read the safety warnings and
operating instructions.
For your convenience, the heater is fitted with a rewireable
plug incorporating a 13 amp fuse. In the event of replacing the
fuse in the plug supplied, a 13 amp fuse approved by ASTA to
BS1362 must be used.
Installation in a Fireplace Opening
At the rear of the fire, two adjustable supports are provided for
levelling the fire where the base of the fireplace opening is
raised above the level of the hearth.
Adjust by removing the two screws holding each bracket in
position, then refit the bracket and the two screws in the
required position. The surround at the rear of the fire may be
removed if not required. For inset installation see Fig. 1.
The unique flame effect may be enjoyed whether or not the
heating elements are in operation.
The heater controls are located on the right hand side beneath
the hinged canopy cover.
Raise the canopy cover to access the controls.
Three switches provide a choice of heat settings and an
adjustable thermostat enables the room temperature to be
controlled by adjusting the setting accordingly.
A switch is in the ON position when the red indicator mark on
the switch is visible - see Fig. 2.
When the heater has cooled sufficiently, re-connect and
switch on the heater.
Caution: Inorder to avoid a hazard due to inadvertent resetting
of the thermal cutout, this appliance must not be supplied
through an external switching device, such as a timer, or
connected to a circuit that is regularly switched on and off by
the utility.
For electrical products sold within the
European Community.
At the end of the electrical products useful
life it should not be disposed of with
household waste. Please recycle where
facilities exist. Check with your Local
Authority or retailer for recycling advice in
your country.
Fig. 2
Switch 1 - Controls the electricity supply to the heater
and the flame effect.
Note: This switch must be in the ON position
for the heater to operate.
Switch 2 - Provides 1kw heat output.
Switch 3 - Provides 2kw heat output with switch 2.
Setting the Thermostat
Plug in and set all switches to ON. Turn the thermostat knob
to MAX to warm the room rapidly. When the room temperature
has reached the desired level, turn the thermostat knob back
slowly until the thermostat just clicks off. The heater will then
maintain the room temperature at the chosen level.
NOTE – Should your heater fail to come on when the
thermostat is at a low setting, this may be due to the room
temperature being higher than the thermostat setting.
Lamp Replacement
There are two lamps located beneath the fuel effect.
To gain access to the lamp, the grate / fuel effect secured by
two screws, must be removed (see Fig. 1).
Remove the coal and carefully lift the grate / fuel effect clear
and set aside.
Replace the defective lamp with a 240V 60Watt E14 SES
clear candle lamp.
Replace grate/fuel effect, secure with screws.
Safety cut-out
For your safety, this appliance has been fitted with thermal
cut-out. In the event that the product overheats, the cut-out
switches the heat off automatically.
To bring the heat back into operation, remove the cause of the
overheating, then unplug or turn off the electrical supply to the
heater for up to 10 minutes.
Before commencing cleaning, unplug the heater and allow
it to cool.
The surfaces of the heater should be given an occasional
wipe over with a dry soft cloth.
Do not use detergents, abrasive cleaning powder or polish
on the metal body of the heater.
The glass screen should be cleaned carefully with a
chamois leather. DO NOT use proprietary cleaners.
To remove any accumulation of dust or fluff the soft brush
attachment of a vacuum cleaner should occasionally be used
to clean the outlet grille of the fan heater located under the
To clean the fuel effect, remove the coal pieces and wash in
warm water. The plastic tray should be wiped clean with a
damp cloth. When dry replace the coal pieces and arrange
for best effect.
After Sales Service
Your product is guaranteed for one year from the date of
Within this period, we undertake to repair or exchange this
product free of charge (excluding lamps & subject to
availability) provided it has been installed and operated in
accordance with these instructions.
Your rights under this guarantee are additional to your
statutory rights, which in turn are not affected by this
Should you require after sales service you should contact
our customer services help desk on 0870 727 0101. It would
assist us if you can quote the model number, series, date of
purchase, and nature of the fault at the time of your call. The
customer services help desk will also be able to advise you
should you need to purchase any spares.
Please do not return a faulty product to us in the first instance
as this may result in loss or damage and delay in providing
you with a satisfactory service.
Please retain your receipt as proof of purchase.
The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility
(EMC) EN55014, EN60555-2 and EN60555-3 which cover the essential requirements of EEC Directives 73/23 and 89/336
Glen Dimplex UK Limited
Millbrook House
Grange Drive
Hedge End
Hampshire. SO30 2DF
UK customer help line (8.00AM – 6.00PM Mon-Fri; 8.30AM-1.00PM Sat)
Customer Services:
Republic of Ireland
0870 7270101
0870 7270102
01 8424833
[c] Glen Dimplex UK Limited
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Glen Dimplex UK Limited.