HP ZBook 15 Mobile Workstation workstation Maintenance and Service Guide
Below you will find brief information for ZBook 15 Mobile Workstation. The ZBook 15 Mobile Workstation is a powerful workstation designed for professionals who need a powerful and portable device. It features a variety of features, including Intel Quad Core® i7 processors, NVIDIA® Quadro® graphics, and a variety of ports for connecting peripherals. The ZBook 15 Mobile Workstation is also designed to be very durable, with a ruggedized chassis and a spill-resistant keyboard.
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HP ZBook 15 Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: August 2013
Document Part number: 721768-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality.
See http://www.microsoft.com
for details.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User
License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product
(hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.
For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
v
vi
Packaging and transporting guidelines ....................................................... 47
Workstation guidelines .............................................................. 47
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 49
6 Removal and replacement procedures for Authorized Service Provider parts .................. 69
Navigating and selecting in Computer Setup ............................................. 113
Restoring default settings in Computer Setup .............................................. 114
Determining the BIOS version ................................................... 114
Downloading a BIOS update .................................................... 115
About the boot device order .................................................................... 116
Choosing MultiBoot preferences ............................................................... 116
Setting a new boot order in Computer Setup .............................. 116
Dynamically choosing a boot device using the f9 prompt ............. 117
Setting a MultiBoot Express prompt ............................................ 117
Entering MultiBoot Express preferences ...................................... 118
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ......... 119
Navigating and selecting in Computer Setup ............................................. 119
Restoring default settings in Computer Setup .............................................. 120
Determining the BIOS version ................................................... 121
Downloading a BIOS update .................................................... 121
About the boot device order .................................................................... 122
Choosing MultiBoot preferences ............................................................... 123
Setting a new boot order in Computer Setup .............................. 123
Dynamically choosing a boot device using the f9 prompt ............. 123
Setting a MultiBoot Express prompt ............................................ 124
Entering MultiBoot Express preferences ...................................... 124
Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 125
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............. 125
vii
viii
Using the Windows recovery tools ........................................................... 131
Using Windows 8 operating system media (purchased separately) ............... 132
Using Windows Refresh for quick and easy recovery .................................. 133
Remove everything and reinstall Windows ................................................ 133
Using HP Software Setup ........................................................................ 134
Creating recovery media with HP Recovery Disc Creator ............................. 136
Creating recovery media .......................................................... 136
Backing up your information .................................................................... 136
Using the Windows recovery tools ........................................................... 138
Using f11 recovery tools (select models only) ............................................. 139
Using Windows 7 operating system media ................................................ 139
1 Product description
Category
Product Name
Processors
Chipset
Graphics
Description
HP ZBook 15 Mobile Workstation
● Intel® Quad Core® i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor
(1600-MHz front-side bus (FSB), 8.0-MB L3 cache, 47 W)
● Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor
(1600-MHz FSB, 6.0-MB L3 cache, 47 W)
● Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor
(1600-MHz FSB, 6.0-MB L3 cache, 47 W)
● Intel Quad Core i7-4600M 2.90-GHz (SC turbo up to 3.60-GHz) processor
(1600-MHz FSB, 4.0-MB L3 cache, 37 W)
● Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, 37 W)
● Intel Dual Core i5-4300M 2.60-GHz (SC turbo up to 3.30-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, 37 W)
Mobile Intel QM87
Switchable graphics:
● NVIDIA® Quadro® K2100M NVIDIA N15P-Q3 with 2-GB GDDR5 graphics subsystem memory (128-MB×16, 1.35-V, 1500-MHz, qty 8, 128-bit, FBW)
● NVIDIA Quadro K1100M NVIDIA N15P-Q1 with 2-GB GDDR5 graphics subsystem memory (128-MB×16, 1.35-V, 1400-MHz, qty 8, 128-bit, FBW)
● NVIDIA Quadro K610M NVIDIA N15M-Q2 with 1-GB GDDR5 graphics subsystem memory (128-MB×16, 1.35-V, 1300-MHz, qty 4, 64-bit, FBW)
Support for hybrid (switchable) graphics
Support for open GL
Support for DisplayPort 1.2
Support for up to 4 total displays (through APR)
Support for NVIDIA Mosaic Technology
1
Category
Panel
Memory
Flash cache
MiniCard solid-state drive
Description
● 15.6-in, full-high definition (FHD), AntiGlare (AG), RGB, light-emitting diode (LED),
UWVA (1920×1080 resolution, 210 nits, 109% CG), DreamColor (7.2-mm, wedge design, eDP panel) with camera, not available with WWAN capability
● 15.6-in, FHD, AG, RGB, LED, UWVA, DreamColor, without camera, not available with WWAN capability
● 15.6-in, FHD, AG, LED, UWVA (1920×1080 resolution, 300 nits, 72% CG slim), non-DreamColor (3.8-mm flat design, eDP panel) with camera
● 15.6-in, FHD, AG, LED, UWVA, non-DreamColor without camera
● 15.6-in, FHD, AG, LED, SVA with camera
● 15.6-in, FHD, AG, LED, SVA without camera
All panels are 16:9 aspect ratio
Four customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PC3-12800 dual channel memory
Support for 8192-MB of system RAM in the following configurations:
● 32768-MB total system memory (8192-MB×4)
● 16384-MB total system memory (8192-MB×2 or 4096-MB×4)
● 8192-MB total system memory (8192-MB×1 or 4096-MB×2)
● 4096-MB total system memory (4096-MB×1)
32-GB MLC mSATA module (Intel Smart Response Technology (SRT)
Dedicated MiniCard slot
Support for no flash cache option
Fast Flash Standby not supported
Not available on computer models equipped with a solid-state drive (SSD) or a selfencrypted drive (SED)
Not available on computer models equipped with the Linus operating system
128-GB mSATA SSD
Not available if 32-GB flash cache is selected
SSD is set as primary storage if selected; hard drive becomes secondary storage
2 Chapter 1 Product description
Category
Hard drive
Upgrade drive
Description
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37in) thickness
Support for Serial ATA
Support for 3D DriveGuard hard drive protection
Support toolless removal
Support for the following hard drives:
● 1-TB, 5400-rpm, 9.5-mm
● 750-GB, 7200-rpm, 7.0-mm
● 500-GB, 7200-rpm, 7.0-mm
● 500-GB, 5400-rpm, 7.0-mm, FIPS (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)
● 500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)
● 320-GB, 7200-rpm, 7.0-mm
Support for the following 6.35-cm (2.5-in) solid-state drives:
● 512-GB SATA-3 SSD
● 256-GB SATA-3 self-encrypting SSD (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)
● 180-GB SATA-3 SSD
● 128-GB SATA-3 SSD
Support for the following 9.5-mm (.37-in) , SATA optical drives:
● Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
● Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
● DVD±RW SuperMulti Double-Layer Drive
● DVD-ROM Drive
Support for 6.35-cm (2.5-in) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in) and 9.5-mm (.37-in) thicknesses
Support for the following 6.35-cm (2.5-in) SATA III solid-state drives:
● 512-GB SSD
● 256-GB SED SSD (not available on computer models equipped with the
Windows 8, Windows 7, or Windows 8 downgrade operating systems)
Supports for no Upgrade drive option (bezel)
3
Category
Audio and video
Ethernet
Wireless
External media cards
Description
Stereo speakers
Dual array microphone
HD Audio with DTS Studio sound
DTS sound+
Integrated HD 720p webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second)
Support for no webcam option
Intel I217-LM 10/100/1000 Ethernet, with Intel I217-LM Gigabit Network Connection
Support for Power Optimizer
Intel Stable Image Platform Program (SIPP)
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
● Intel Centrino Advanced-N 6205 Combo Adapter
● Intel Centrino Advanced-N 6235 Combo Adapter
● Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0
Combo Adapter
Integrated wireless wide area network (WWAN) options by way of wireless module
(select models only)
Two WWAN antennas built into display assembly
Security provided by subscriber identify module (SIM), slot located in battery bay
Support for the following WWAN formats:
● HP hs3110 HSPA+ Mobile Broadband Module
● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
● HP lt4112 LTE/HSPA+ Mobile Broadband Module
HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD).
4 Chapter 1 Product description
Category
Ports
Keyboard/pointing devices
Power requirements
Description
● AC adapter, HP Smart
● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
● Battery (secondary)
● DisplayPort 1.2
● Docking
● RJ45 (Ethernet)
● Thunderbolt
● USB 3.0 (2)
● USB 3.0 charging (1)
● USB: 2.0 (1)
● VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video
Full-size, island-style, backlit (and non-backlit) keyboard with numeric keypad
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default
Support for Windows 8 dual-point (pointing stick with 3 pointing stick buttons plus
TouchPad with 3 TouchPad buttons)
DuraKeys
Spill Resistant with drain
TouchPad requirements:
● On/off button
● Glass with chemical etched surface (DuraPad)
● Support for 2-way scroll
● Taps enabled by default
● Gestures enabled by default:
◦
◦ 2-finger scrolling
2-finger zoom (pinch)
● Image sensor TouchPad
Support for the following AC adapters:
● 200-W, HP Smart Adapter, slim
● 150-W, HP Smart Adapter, slim
● 120-W, HP Smart Adapter, slim
5
Category Description
Power requirements (continued) Support for the following batteries
● 9-cell, 100-WHr, 3.0-AHr, Li-ion battery
Security
● 9-cell, 73-WHr, 2.2-AHr, Li-ion battery
● 8-cell, 83-WHr, 2.8-AHr, Li-ion battery
● 8-cell, 75-WHr, 2.8-AHr, Li-ion battery
Support security lock
Operating system
Trusted platform module (TPM) 1.2 (Infineon; soldered down) and TPM Enhanced Drive
Lock (For the People's Republic of China and Asia Pacific countries and regions, disabled but available)
Fingerprint reader
Integrated smart card reader
Preinstalled:
● Windows 8 CH 64-bit (only available in the People's Republic of China with
Hardware Kit)
● Windows 8 EM 64-bit
● Windows 8 ML 64-bit
● Windows 8 Professional 64-bit
● Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
(not supported in the People's Republic of China)
● Windows 7 Professional 64-bit
● FreeDOS 2.0
● SuSE Linux Enterprise (SLED 11) Service Pack 2, 64-bit (not available on computer models equipped with WWAN capability or a Blu-ray R/RE DVD±RW SuperMulti
Double-Layer Drive or Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
Restore media-DRDVD:
● DRDVD Windows 8 (available with any Windows 8 loc, required any Windows 8
Professional downgrade operating system)
● DRDVD Windows 7 (available with any Windows 8 or Windows 7 Professional downgrade loc)
● SRDVD SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit (available with
FreeDOS and SuSE Linux)
6 Chapter 1 Product description
Category
Operating system (continued)
Serviceability
Description
Restore media-OSDVD:
● Windows 8 64-bit (for service only)
● Windows 8 Country-Specific 64-bit (for service only)
● Windows 8 Emerging Market 64-bit (for service only)
● Windows 8 Professional 64-bit (only available and required with Windows 8 downgrade operating systems)
● Windows 7 Professional 64 -bit (available with any Windows 8 Professional or
Windows 7 Professional downgrade loc, not available in the People's Republic of China)
Certified::
● Microsoft WHCK
● SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit
Web-only support:
● Windows 8.1 64-bit
● Windows 8.1 Professional 64-bit
● Windows 7 Enterprise 64-bit
● Windows 7 Enterprise 32-bit
● Windows 7 Professional 32-bit
● Windows 7 Ultimate 64-bit
● Windows 7 Ultimate 32-bit
● SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit (closed source drivers)
End user replaceable parts:
● AC adapter
● Battery (system)
● Hard drive
● Keyboard
● Memory modules (4, 2 expansion and 2 primary)
● mSATA SSD
● Optical drive
● SSD
● WLAN module
● WWAN module
7
2 External component identification
Display
Item
(1)
(2)
(3)
(4)
Component
WLAN antennas (2, select models only)*
Description
Send and receive wireless signals to communicate with a
WLAN.
WWAN antennas (2, select models only)* Send and receive wireless signals to communicate with a
WWAN.
Internal microphones (2) Record sound.
Webcamera light (select models only) On: The webcam is in use.
8 Chapter 2 External component identification
Item Component Description
(5)
(6)
Webcamera (select models only)
Internal display switch
Records video and captures still photographs.
For information on using the webcamera in Windows 8, access HP Support Assistant. To access HP Support
Assistant on the Start screen, select the HP Support
Assistant app.
For information on using the webcamera in Windows 7, select Start > All Programs > Communication
and Chat > HP WebCam.
Turns off the display or initiates Sleep if the display is closed while the power is on.
NOTE: The display switch is not visible on the outside of the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.
Display 9
Buttons, speakers, and fingerprint reader (select models only)
Item
(1)
Component
Power button
Description
● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options. From the Start screen, type power, select
Settings, and then select Power Options.
10 Chapter 2 External component identification
Item
(2)
(3)
(4)
(5)
Component
Speakers (2)
Wireless button
Volume mute button
Fingerprint reader (select models only)
Description
Produce SRS Premium Sound or SRS Premium Sound PRO
(select models only).
NOTE: To use the SRS Premium Sound software, from the Start screen, type SRS, and then select SRS Pro
Audio.
Turns the wireless feature on or off but does not establish a wireless connection.
Mutes and restores speaker sound.
Allows a fingerprint logon to Windows, instead of a password logon.
Buttons, speakers, and fingerprint reader (select models only) 11
Keys
Item
(1)
(2)
(3)
(4)
(5)
(6)
Component esc key fn key
Windows button
Function keys num lk key
Integrated numeric keypad
Description
Displays system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key.
Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return you to the previous screen.
Execute frequently used system functions when pressed in combination with the fn key.
Alternates between the navigational and numeric functions on the integrated numeric keypad.
When num lk has been enabled, it can be used like an external numeric keypad.
12 Chapter 2 External component identification
Lights
Item
(1)
(2)
(3)
(4)
(5)
(6)
Component
Power light
Caps lock light
Microphone mute light
Num lock light
Wireless light
Mute light
Description
● On: The computer is on.
● Blinking: The computer is in the Sleep state.
● Off: The computer is off.
On: Caps lock is on.
● Amber: Microphone sound is off.
● Off: Microphone sound is on.
On: Num lock is on.
● White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
● Amber: All wireless devices are off.
● Amber: Computer sound is off.
● Off: Computer sound is on.
Lights 13
TouchPad
Item
(1)
(5)
(6)
(7)
(8)
(9)
(2)
(3)
(4)
Component
Pointing stick
Left pointing stick button
TouchPad on/off button
TouchPad zone
Left TouchPad button
Right pointing stick button
Center pointing stick button
Center TouchPad button
Right TouchPad button
Description
Moves the pointer and selects or activates items on the screen.
Functions like the left button on an external mouse.
Turns the TouchPad on and off.
Moves the pointer and selects or activates items on the screen.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Functions like the center button on an external mouse.
Functions like the center button on an external mouse.
Functions like the right button on an external mouse.
14 Chapter 2 External component identification
Front
Item
(1)
(2)
(3)
(4)
Component
Wireless light
Power light
AC adapter/Battery light
Hard drive light
Description
● White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
● Amber: All wireless devices are off.
● On: The computer is on.
● Blinking: The computer is in the Sleep state.
● Off: The computer is off.
● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
● Off: The battery is fully charged.
● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Front 15
Left side
Item
(1)
(2)
(3)
(4)
Component
Security cable slot
USB 2.0 port
Vent
Thunderbolt port
(5)
(6)
(7)
(8)
Dual-Mode DisplayPort
USB 3.0 charging port
Smart card reader
ExpressCard slot
Description
(7) Smart card reader Supports optional smart cards. (8)
ExpressCard slot Supports optional ExpressCards.
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Connects an optional USB device.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Connects an optional high-resolution display device or a high-performance data device.
NOTE: Thunderbolt is new technology. Install all the latest drivers for your Thunderbolt device before connecting the device to the Thunderbolt. Thunderbolt cable and Thunderbolt device (sold separately) must be compatible with Windows. To determine whether your device is Thunderbolt Certified for Windows, see https://thunderbolttechnology.net/products .
Connects an optional digital display device, such as a high-performance monitor or projector.
Connects optional USB 3.0 devices and provide enhanced USB power performance. The USB charging port can also charge select models of cell phones and
MP3 players, even when the computer is off.
Supports optional smart cards.
Supports optional ExpressCards.
16 Chapter 2 External component identification
Right side
(5)
(6)
Item
(1)
(2)
(3)
(4)
Component
Memory card reader
Audio-out (headphone) jack/Audio-in
(microphone) jack
USB 3.0 port
Optical drive (select models only)
Optical drive eject button (select models only)
External monitor port
Description
Reads data from and writes data to memory cards such as Secure Digital (SD).
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.
This jack does not support optional microphone-only devices.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental
Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone).
Connects an optional USB device.
Reads and writes, depending on your computer model, to an optical disc.
NOTE: For disc compatibility information, navigate to the Help and Support web page. Follow the web page instructions to select your computer model. Select
Support & Drivers, and then select Product
Information.
Releases the optical drive disc tray.
Connects an external VGA monitor or projector.
Right side 17
Rear
Item
(1)
(2)
(3)
(4)
Component
USB 3.0 port
Power connector
AC adapter/Battery light
RJ45 (network) jack
RJ45 (network) lights (2)
Description
Connects optional USB 3.0 devices and provides enhanced USB power performance.
Connects an AC adapter.
● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
● Off: The battery is fully charged.
Connects a network cable.
● Green (left): The network is connected.
● Amber (right): The network is showing activity.
18 Chapter 2 External component identification
Bottom
Item
(1)
(2)
(3)
(4)
(5)
(6)
(7)
Component
Battery release latch
Battery bay
SIM slot
Docking connector
Accessory battery connector
Service cover release lock
Service cover release latch
Description
Releases the battery.
Holds the battery.
Supports a wireless subscriber identity module (SIM)
(select models only). The SIM slot is located inside the battery bay.
Connects an optional docking device.
Connects an optional accessory battery.
Locks the service cover.
Releases the service cover on the computer.
Bottom 19
Item
(8)
(9)
Component
Vents (3)
Service cover
Description
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless modules only with wireless modules authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the modules and then receive a warning message, remove the modules to restore computer functionality, and then contact support through
HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app.
20 Chapter 2 External component identification
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
Item
(1)
Description
Product name
Function
This is the product name affixed to the front of the computer.
Service tag 21
(4)
(5)
Item
(2)
(3)
Description
Serial number (s/n)
Part number/Product number (p/n)
Warranty period
Model description
Function
This is an alphanumeric identifier that is unique to each product.
This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.
This number describes the duration of the warranty period for the computer.
This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
22 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 23
(3)
(2a)
(2b)
(2c)
Item
(1)
Component Spare part number
Display assembly: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent level only. For more LED display assembly spare part information, see
LED display assembly subcomponents on page 30
.
15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 735965-001
15.6-in, FHD, UWVA, DreamVision display assembly not equipped with a webcamera 735964-001
734294-001 Hinge Cover Kit, includes:
Hinge cover (includes HP logo)
Left-side rear corner cover
Right-side-side rear corner cover
Keyboard (includes keyboard cable):
Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable):
For use in Belgium
For use in Brazil
733688-A41
733688-201
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
733688-261
733688-DB1
733688-FL1
733688-081
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
733688-051
733688-041
733688-151
733688-211
733688-DD1
733688-D61
733688-BB1
733688-061
733688-291
733688-161
733688-B31
733688-FP1
733688-091
733688-131
733688-271
733688-251
24 Chapter 3 Illustrated parts catalog
Item Component
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom and Singapore
For use in the United States
Keyboard with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium
For use in Brazil
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
745663-A41
745663-201
745663-261
745663-DB1
745663-FL1
745663-081
745663-051
745663-041
745663-151
745663-211
745663-DD1
745663-BB1
745663-061
745663-291
745663-161
745663-B31
745663-FP1
745663-091
745663-131
745663-271
Spare part number
733688-171
733688-BA1
733688-AD1
733688-071
733688-B71
733688-BG1
733688-AB1
733688-281
733688-141
733688-031
733688-001
Computer major components 25
Item Component
(10)
(11)
(12)
(5)
(6)
(7)
(8)
(9)
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom and Singapore
(4)
For use in the United States
Primary memory module (PC3L, 12800, 1600-MHz):
8-GB
4-GB
(13)
Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket)
Power button board (includes cable)
Function button board (includes cable and double-sided adhesive)
Fingerprint reader board (includes cable and double-sided adhesive)
ExpressCard assembly (includes activity LEDs and Thunderbolt port, Dual Mode
DisplayPort, and USB port)
Smart card reader (includes cable)
Audio/USB board (includes SD Card reader)
Fan/heat sink assembly (includes replacement thermal material):
For use only with an NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board, spare part number 734276-001
For use only with an NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board, spare part number 745325-001
For use only with an NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board, spare part number 734277-001
Processor (includes replacement thermal material):
Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-
MHz FSB, 8.0-MB L3 cache, 47 W)
Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-
MHz FSB, 6.0-MB L3 cache, 47 W)
Spare part number
745663-251
745663-171
745663-BA1
745663-AD1
745663-071
745663-B71
745663-BG1
745663-AB1
745663-281
745663-141
745663-031
745663-001
693374-001
691740-001
734281-001
734285-001
734284-001
734286-001
734287-001
742159-001
734288-001
734289-001
734290-001
734291-001
723523-002
723524-002
26 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(14)
(15)
(16)
(17)
(18)
(19)
Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-
MHz FSB, 6.0-MB L3 cache, 47 W)
723521-002
Intel Quad Core i7-4600M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-
MHz FSB, 4.0-MB L3 cache, 37 W)
Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, 37 W)
Intel Dual Core i5-4300M 2.60-GHz (SC turbo up to 3.30-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, 37 W)
Graphics board (includes replacement thermal material):
NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board
NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board
737330-002
738201-002
738309-002
734276-001
745325-001
NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board
USB board (includes cable and double-sided adhesive)
734277-001
734293-001
Speakers (include cable)
RJ-45 (network) cable (included in the Cable Kit, spare part number 734283-001)
734292-001
Power connector cable (included in the Cable Kit, spare part number 734283-001)
System board (includes battery connector bracket and replacement thermal material):
For use only on computer models equipped with an Intel Quad Core processor and the
Windows 8 Professional operating system
734304-601
For use only on computer models equipped with an Intel Quad Core processor and the
Windows 8 Standard operating system
734304-501
For use only on computer models equipped with an Intel Quad Core processor and the
Linux operating system
734304-001
734303-601 For use only on computer models equipped with an Intel Dual Core processor and the
Windows 8 Professional operating system
For use only on computer models equipped with an Intel Dual Core processor and the
Windows 8 Standard operating system
For use only on computer models equipped with an Intel Dual Core processor and the
Linux operating system
734303-501
734303-001
734279-001 (20)
(21)
base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover)
Expansion memory modules (2, PC3L, 12800, 1600-MHz):
8-GB
4-GB
(22) Solid-state drive (SSD):
512-GB SATA-3 SSD
256-GB SATA-3 self-encrypting SSD
693374-001
691740-001
738714-001
735598-001
Computer major components 27
(27)
(28)
(29)
(25)
(24)
(23)
(26)
Item Component Spare part number
180-GB SATA-3 SSD
128-GB SATA-3 SSD
735597-001
735596-001
735595-001
735594-001 32-GB mSATA flash cache SSD
WWAN module:
HP hs3110 HSPA+ Mobile Broadband Module
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Mobile Broadband Module
WLAN module:
Intel Centrino Advanced-N 6205 Combo Adapter
Intel Centrino Advanced-N 6235 Combo Adapter
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter
Hard drive (does not include hard drive bracket or screws):
1-TB, 5400-rpm, 9.5-mm
750-GB, 7200-rpm, 7.0-mm
500-GB, 7200-rpm, 7.0-mm
500-GB, 5400-rpm, 7.0-mm, FIPS
500-GB, 7200-rpm, 7.0-mm, self-encrypting
320-GB, 7200-rpm, 7.0-mm
Service cover
Battery:
9-cell, 100-WHr, 3.0-AHr, Li-ion battery
9-cell, 73-WHr, 2.2-AHr, Li-ion battery
723895-001
704030-001
704031-001
695915-001
670292-001
710661-001
676521-001
633252-001
703267-001
730946-001
703268-001
634862-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 734280-001
Optical drive (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
735600-001
735599-001
DVD±RW SuperMulti Double-Layer Drive
Hard drive upgrade bay
RTC battery (includes cable and double-sided adhesive)
735602-001
735601-001
734298-001
734300-001
734278-001
634087-001
634089-001
28 Chapter 3 Illustrated parts catalog
Item Component
8-cell, 83-WHr, 2.8-AHr, Li-ion battery
8-cell, 75-WHr, 2.8-AHr, Li-ion battery
Spare part number
708456-001
708455-001
Computer major components 29
LED display assembly subcomponents
(4)
(5)
(2)
(3)
Item
(1)
Component
Display bezel:
For use only on computer models equipped with a webcamera
For use only on computer models not equipped with a webcamera
Display panel:
15.6-in, FHD, UWVA, LED display panel
15.6-in, FHD, SVA, LED display panel
Webcamera/microphone module (includes double-sided adhesive)
Microphone module (includes double-sided adhesive)
Display hinges (includes left and right hinges and display panel cable bracket)
Display Panel Support Kit (includes display enclosure, display panel cable, and wireless antenna cables and transceivers)
Spare part number
734301-001
734302-001
735607-001
735604-001
734295-001
735370-001
738311-001
734296-001
30 Chapter 3 Illustrated parts catalog
Bracket Kit
Item
(1)
(2)
Component
Bracket Kit, includes:
Security cable lock bracket
Fingerprint reader board bracket
Spare part number
734299-001
Bracket Kit 31
Cable Kit
Item
(1)
(2)
Component
Cable Kit, includes:
RJ-45 (network) cable
Power connector cable
Replacement thermal material (not illustrated)
Spare part number
734283-001
32 Chapter 3 Illustrated parts catalog
Plastics Kit
(3)
(4)
(5)
Item
(1)
(2)
Component
Plastics Kit, includes:
ExpressCard reader bezel
Fingerprint reader blank cover
Fingerprint reader bezel
SD card reader bezel
System lens
Spare part number
734297-001
Plastics Kit 33
Mass storage devices
(3)
(2)
Item
(1)
Component
Solid-state drive (SSD):
512-GB SATA-3 SSD
256-GB SATA-3 self-encrypting SSD
180-GB SATA-3 SSD
128-GB SATA-3 SSD
32-GB mSATA flash cache SSD
Hard Drive Hardware Kit, includes:
Hard drive bracket
Screws (not illustrated)
Hard drive (does not include hard drive bracket or screws):
1-TB, 5400-rpm, 9.5-mm
750-GB, 7200-rpm, 7.0-mm
500-GB, 7200-rpm, 7.0-mm
500-GB, 5400-rpm, 7.0-mm, FIPS
34 Chapter 3 Illustrated parts catalog
Spare part number
738714-001
735598-001
735597-001
735596-001
735595-001
735594-001
734280-001
676521-001
633252-001
703267-001
730946-001
Item
(4)
Component
500-GB, 7200-rpm, 7.0-mm, self-encrypting
320-GB, 7200-rpm, 7.0-mm
Optical drive (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
DVD±RW SuperMulti Double-Layer Drive
Hard drive upgrade bay
Miscellaneous parts
Component
AC adapter:
200-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
150-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
120-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
Cable lock:
Docking station cable lock
HP ultraslim keyed cable lock
HP professional slim top-load carrying case
Mouse:
HP comfort grip wireless mouse
HP USB laser mouse
Power cord (3-pin, black, 1.83-m):
For use in Argentina
For use in Australia
For use in Brazil
For use in Europe
For use in India
For use in Israel
For use in Italy
For use in Japan
Spare part number
703268-001
634862-001
735600-001
735599-001
735602-001
735601-001
734298-001
Spare part number
693708-001
693707-001
693709-001
575921-001
703372-001
703888-001
691922-001
674318-001
490371-D01
490371-011
490371-202
490371-021
490371-D61
490371-BB1
490371-061
490371-291
Miscellaneous parts 35
Component
For use in North America
For use in the People's Republic of China
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom and Singapore
Screw Kit
Spare part number
490371-001
490371-AA1
490371-AR1
490371-AD1
490371-111
490371-AB1
490371-201
490371-031
734282-001
36 Chapter 3 Illustrated parts catalog
Sequential part number listing
Spare part number
490371-001
490371-011
490371-021
490371-031
490371-061
490371-111
490371-201
490371-202
490371-291
490371-AA1
490371-AB1
490371-AD1
490371-AR1
490371-BB1
490371-D01
490371-D61
575921-001
633252-001
634087-001
634089-001
634862-001
670292-001
674318-001
676521-001
691740-001
691922-001
Description
Power cord for use in North America (3-pin, black, 1.83-m)
Power cord for use in Australia (3-pin, black, 1.83-m)
Power cord for use in Europe (3-pin, black, 1.83-m)
Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
Power cord for use in Italy (3-pin, black, 1.83-m)
Power cord for use in Switzerland (3-pin, black, 1.83-m)
Power cord for use in Thailand (3-pin, black, 1.83-m)
Power cord for use in Brazil (3-pin, black, 1.83-m)
Power cord for use in Japan (3-pin, black, 1.83-m)
Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)
Power cord for use in Taiwan (3-pin, black, 1.83-m)
Power cord for use in South Korea (3-pin, black, 1.83-m)
Power cord for use in South Africa (3-pin, black, 1.83-m)
Power cord for use in Israel (3-pin, black, 1.83-m)
Power cord for use in Argentina (3-pin, black, 1.83-m)
Power cord for use in India (3-pin, black, 1.83-m)
Docking station cable lock
750-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001.
9-cell, 100-WHr, 3.0-AHr, Li-ion battery
9-cell, 73-WHr, 2.2-AHr, Li-ion battery
320-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001.
Intel Centrino Advanced-N 6235 Combo Adapter
HP USB laser mouse
1-TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001.
4-GB memory module (PC3L, 12800, 1600-MHz)
HP comfort grip wireless mouse
Sequential part number listing 37
Spare part number
693374-001
693707-001
693708-001
693709-001
695915-001
703267-001
703268-001
703372-001
703888-001
704030-001
704031-001
708455-001
708456-001
710661-001
723521-002
723523-002
723524-002
723895-001
730946-001
733688-001
733688-031
733688-041
733688-051
Description
8-GB memory module (PC3L, 12800, 1600-MHz)
150-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
200-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
120-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
Intel Centrino Advanced-N 6205 Combo Adapter
500-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001.
500-GB, 7200-rpm, SATA, 7.0-mm self-encrypting drive (SED, does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001.
HP ultraslim keyed cable lock
HP professional slim top-load carrying case
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Mobile Broadband Module
8-cell, 75-WHr, 2.8-AHr, Li-ion battery
8-cell, 83-WHr, 2.8-AHr, Li-ion battery
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter
Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W; includes replacement thermal material)
Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB,
8.0-MB L3 cache, 47 W; includes replacement thermal material)
Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W; includes replacement thermal material)
HP hs3110 HSPA+ Mobile Broadband Module
500-GB, 5400-rpm, SATA, 7.0-mm FIPS hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001.
Keyboard with backlight and pointing stick for use in the United States (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in the United Kingdom and Singapore (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Germany (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in France (includes keyboard cable, backlight cable, and pointing stick cable)
38 Chapter 3 Illustrated parts catalog
Spare part number
733688-061
733688-071
733688-081
733688-091
733688-131
733688-141
733688-151
733688-161
733688-171
733688-201
733688-211
733688-251
733688-261
733688-271
733688-281
733688-291
733688-A41
733688-AB1
733688-AD1
733688-B31
Description
Keyboard with backlight and pointing stick for use in Italy (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Spain (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Denmark (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Norway (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Portugal (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Turkey (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Greece (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Latin America (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Saudi Arabia (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Brazil (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Hungary (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Russia (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Bulgaria (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Romania (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Thailand (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Japan (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Belgium (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Taiwan (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in South Korea (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in the Netherlands (includes keyboard cable, backlight cable, and pointing stick cable)
Sequential part number listing 39
Spare part number
733688-B71
733688-BA1
733688-BB1
733688-BG1
733688-D61
733688-DB1
733688-DD1
733688-FL1
733688-FP1
734276-001
734277-001
734278-001
734279-001
734280-001
734281-001
734282-001
734283-001
734284-001
734285-001
734286-001
734287-001
734288-001
734289-001
734290-001
Description
Keyboard with backlight and pointing stick for use in Sweden and Finland (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Slovenia (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Israel (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Switzerland (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in India (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Canada (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Iceland (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in the Czech Republic and Slovakia (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard with backlight and pointing stick for use in Northwest Africa (includes keyboard cable, backlight cable, and pointing stick cable)
NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board
NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board
Service cover base enclosure
Hard Drive Hardware Kit
Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket)
Screw Kit
Cable Kit (includes power connector cable and RJ-45 (network) cable and replacement thermal material)
Function button board (includes cable and double-sided adhesive)
Power button board (includes cable)
Fingerprint reader board (includes cable and double-sided adhesive)
ExpressCard assembly (includes activity LEDs and Thunderbolt port, Dual Mode DisplayPort, and
USB port)
Audio/USB board (includes SD Card reader)
Fan/heat sink assembly for use only with an NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board (includes replacement thermal material)
Fan/heat sink assembly for use only with an NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board (includes replacement thermal material)
40 Chapter 3 Illustrated parts catalog
Spare part number
734291-001
734292-001
734293-001
734294-001
734295-001
734296-001
734297-001
734298-001
734299-001
734300-001
734301-001
734302-001
734303-001
734303-501
734303-601
734304-001
734304-501
734304-601
735370-001
735594-001
735595-001
735596-001
735597-001
735598-001
735599-001
Description
Fan/heat sink assembly for use only with an NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board (includes replacement thermal material)
Speakers
USB board (includes cable and double-sided adhesive)
Display hinge cover (includes HP logo)
Webcamera/microphone module (includes double-sided adhesive)
Display Panel Support Kit (includes display enclosure, display panel cable, and wireless antenna cables and transceivers)
Plastics Kit
Hard drive upgrade bay
Bracket Kit
RTC battery (includes cable and double-sided adhesive)
Display bezel for use only on computer models equipped with a webcamera
Display bezel for use only on computer models not equipped with a webcamera
System board for use only on computer models equipped with an Intel Dual Core processor and the
Linux operating system (includes battery connector bracket and replacement thermal material)
System board for use only on computer models equipped with an Intel Dual Core processor and the
Windows 8 Standard operating system (includes battery connector bracket and replacement thermal material)
System board for use only on computer models equipped with an Intel Dual Core processor and the
Windows 8 Professional operating system (includes battery connector bracket and replacement thermal material)
System board for use only on computer models equipped with an Intel Quad Core processor and the Linux operating system (includes battery connector bracket and replacement thermal material)
System board for use only on computer models equipped with an Intel Quad Core processor and the Windows 8 Standard operating system (includes battery connector bracket and replacement thermal material)
System board for use only on computer models equipped with an Intel Quad Core processor and the Windows 8 Professional operating system (includes battery connector bracket and replacement thermal material)
Microphone module (includes double-sided adhesive)
32-GB mSATA flash cache solid-state drive
128-GB mSATA-3 solid-state drive
128-GB SATA-3 solid-state drive
180-GB SATA-3 solid-state drive
256-GB SATA-3 self-encrypting solid-state drive
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
Sequential part number listing 41
745663-041
745663-051
745663-061
745663-071
745663-081
745663-091
745663-131
745663-141
745663-151
745663-161
Spare part number
735600-001
735601-001
735602-001
735604-001
735607-001
735964-001
735965-001
737330-002
738201-002
738309-002
738311-001
738714-001
742159-001
745325-001
745663-001
745663-031
745663-171
745663-201
Description
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
DVD-ROM Drive
DVD±RW SuperMulti Double-Layer Drive
15.6-in, FHD, SVA, LED display panel
15.6-in, FHD, UWVA, LED display panel
15.6-in, FHD, UWVA, DreamVision display assembly not equipped with a webcamera
15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera
Intel Quad Core i7-4600M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 4.0-
MB L3 cache, 37 W; includes replacement thermal material)
Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 3.0-
MB L3 cache, 37 W; includes replacement thermal material)
Intel Dual Core i5-4300M 2.60-GHz (SC turbo up to 3.30-GHz) processor (1600-MHz FSB, 3.0-
MB L3 cache, 37 W; includes replacement thermal material)
Hinge Kit (includes left and right hinges and display panel cable bracket)
512-GB SATA-3 solid-state drive
Smart card reader (includes cable)
NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board
Keyboard with pointing stick for use in the United States (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Germany (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in France (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Italy (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Spain (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Denmark (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Norway (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Portugal (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Turkey (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Greece (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Latin America (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Saudi Arabia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Brazil (includes keyboard cable and pointing stick cable)
42 Chapter 3 Illustrated parts catalog
Spare part number
745663-211
745663-251
745663-261
745663-271
745663-281
745663-291
745663-A41
745663-AB1
745663-AD1
745663-B31
745663-B71
745663-BA1
745663-BB1
745663-BG1
745663-DB1
745663-DD1
745663-FL1
745663-FP1
Description
Keyboard with pointing stick for use in Hungary (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Russia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Japan (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Belgium (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Taiwan (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in South Korea (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in the Netherlands (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Sweden and Finland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Slovenia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Israel (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Switzerland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Canada (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Iceland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Northwest Africa (includes keyboard cable and pointing stick cable)
Sequential part number listing 43
4 Removal and replacement procedures preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
44 Chapter 4 Removal and replacement procedures preliminary requirements
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Service considerations 45
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Typical electrostatic voltage levels
Relative humidity
10% 40%
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
55%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
46 Chapter 4 Removal and replacement procedures preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 47
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Use
Bags
Floor mats
Floor mats
Voltage protection level
1,500 V
7,500 V
5,000 V
48 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for Customer Self-
Repair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-
Repair parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag on page 16 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 49
Battery
Description
9-cell, 100-WHr, 3.0-AHr, Li-ion battery
9-cell, 73-WHr, 2.2-AHr, Li-ion battery
8-cell, 83-WHr, 2.8-AHr, Li-ion battery
8-cell, 75-WHr, 2.8-AHr, Li-ion battery
Spare part number
634087-001
634089-001
708456-001
708455-001
Before removing the battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
Remove the battery:
WARNING!
To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery.
1.
Turn the computer upside down on a flat surface.
2.
Slide the battery release latch (1) to release the battery.
NOTE: The battery release latch automatically returns to its original position.
3.
Pivot the battery (2) upward.
50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4.
Remove the battery (3) from the computer.
Reverse this procedure to install the battery.
Service cover
Description
Service cover
Spare part number
734278-001
Before removing the service cover, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ).
Remove the service cover:
1.
Slide the service cover release latch to the left (1), and then remove the optional Phillips
PM2.0×4.5 screw (if the screw is being used) (2).
NOTE: If you want to use the optional screw, it is stored inside the service cover.
2.
Slide the release latch again (3) to release the service cover.
Component replacement procedures 51
3.
Slide the service cover toward the front of the computer (4), and then lift to remove the service cover (5).
Reverse this procedure to install the service cover.
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardware Kit, spare part number 734280-001.
Description
1-TB, 5400-rpm, 9.5-mm
750-GB, 7200-rpm, 7.0-mm
500-GB, 7200-rpm, 7.0-mm
500-GB, 5400-rpm, 7.0-mm, FIPS
500-GB, 7200-rpm, 7.0-mm, self-encrypting
320-GB, 7200-rpm, 7.0-mm
Spare part number
676521-001
633252-001
703267-001
730946-001
703268-001
634862-001
Before removing the hard drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
52 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4.
Remove the battery (see Battery on page 50 ).
5.
Remove the service cover (see
Remove the hard drive:
1.
Loosen the 3 hard drive captive screws (1).
2.
Pull the hard drive tab (2) to the left to disconnect the hard drive.
3.
Lift the hard drive (3), and then pull the hard drive out of the hard drive bay.
4.
If it is necessary to disassemble the hard drive, perform the following steps:
a. Position the hard drive with the hard drive tab toward you.
b. Remove the four Phillips PM3.0×3.5 screws (1) that secure the hard drive bracket to the hard drive.
c.
Remove the hard drive bracket (2) from the hard drive.
The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 734280-001.
Component replacement procedures 53
Reverse this procedure to install the hard drive.
Optical drive
NOTE: The optical drive spare part kit includes a bezel and bracket.
Description
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
DVD±RW SuperMulti Double-Layer Drive
DVD-ROM Drive
Hard drive upgrade bay
Spare part number
735600-001
735599-001
735602-001
735601-001
734298-001
Before removing the optical drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
54 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4.
Remove the battery (see Battery on page 50 ).
5.
Remove the service cover (see
Remove the optical drive:
1.
Position the computer with the left side toward you.
2.
Loosen the captive screw (1) that secures the optical drive to the computer.
3.
Insert a thin tool into the optical drive tab access (2) and press the tab to the left to release the optical drive from the computer.
4.
Remove the optical drive (3).
Reverse this procedure to install the optical drive.
Component replacement procedures 55
WWAN module
Description
HP hs3110 HSPA+ Mobile Broadband Module
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Mobile Broadband Module
Spare part number
723895-001
704030-001
704031-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
5.
Remove the service cover (see
).
Remove the WWAN module:
1.
Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The WWAN antenna cable labeled “5” connects to the WWAN module “Main” terminal labeled “5”. The WWAN antenna cable labeled “6” connects to the WWAN module
“Aux/GPS” terminal labeled “6”.
2.
Remove the Phillips PM2.0×3.25 screw (2) that secures the WWAN module to the system board.
(The WWAN module tilts up.)
56 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3.
Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
Component replacement procedures 57
Solid-state drive
Description
512-GB SATA-3 SSD
256-GB SATA-3 self-encrypting SSD
180-GB SATA-3 SSD
128-GB SATA-3 SSD
128-GB mSATA-3 SSD
32-GB mSATA flash cache SSD
Spare part number
738714-001
735598-001
735597-001
735596-001
735595-001
735594-001
Before removing the solid-state drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
5.
Remove the service cover (see
Remove the solid-state drive:
1.
Remove the two Phillips PM2.0×3.5 screws (1) that secure the solid-state drive to the system board. (The solid-state drive tilts up.)
2.
Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
58 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Reverse this procedure to install the solid-state drive.
WLAN module
Description
Intel Centrino Advanced-N 6205 Combo Adapter
Intel Centrino Advanced-N 6235 Combo Adapter
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter
Spare part number
695915-001
670292-001
710661-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
Component replacement procedures 59
4.
Remove the battery (see
5.
Remove the service cover (see
Remove the WLAN module:
1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
2.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the system board. (The WLAN module tilts up.)
3.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration.
60 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Reverse this procedure to install the WLAN module.
Primary memory module
Description
8-GB (PC3L, 12800, 1600-MHz)
4-GB (PC3L, 12800, 1600-MHz)
Spare part number
693374-001
691740-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
To update BIOS:
1.
Navigate to www.hp.com
.
2.
Click Support & Drivers > click Drivers & Software.
3.
In the Enter a product name/number box, type the computer model information, and then click Search.
4.
Click the link for the computer model.
5.
Select the operating system, and then click Next.
6.
Under Step 2: Select a Download, click the BIOS link.
7.
Click the link for the most recent BIOS.
8.
Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
Component replacement procedures 61
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
5.
Remove the service cover (see
).
Remove the memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)
2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
Keyboard
For use in country or region
Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable):
For use in Belgium
For use in Brazil
For use in Bulgaria
733688-A41
733688-201
733688-261
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
Spare part number
733688-DB1
733688-FL1
733688-081
For use in country or region
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
Spare part number
733688-B31
733688-FP1
733688-091
733688-131
733688-271
733688-251
733688-171
62 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
For use in country or region Spare part number
733688-051
For use in country or region
For use in Slovenia For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
733688-041
733688-151
733688-211
733688-DD1
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in India
For use in Israel
For use in Italy
For use in Japan
733688-D61
733688-BB1
733688-061
733688-291
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom and Singapore
For use in Latin America 733688-161 For use in the United States
Keyboard with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium
For use in Brazil
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
745663-A41
745663-201
745663-261
745663-DB1
745663-FL1
745663-081
745663-051
745663-041
745663-151
745663-211
745663-DD1
745663-BB1
745663-061
745663-291
745663-161
745663-B31
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom and Singapore
For use in the United States
Spare part number
733688-BA1
733688-AD1
733688-071
733688-B71
733688-BG1
733688-AB1
733688-281
733688-141
733688-031
733688-001
745663-FP1
745663-091
745663-131
745663-271
745663-251
745663-171
745663-BA1
745663-AD1
745663-071
745663-B71
745663-BG1
745663-AB1
745663-281
745663-141
745663-031
745663-001
Component replacement procedures 63
Before removing the keyboard, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
5.
Remove the service cover (see
6.
Remove the optical drive (see
Remove the keyboard:
1.
Loosen the two captive screws that secure the keyboard to the computer.
2.
Partially open the computer.
3.
Rest and secure the computer on its left side.
64 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4.
Insert a thin tool into the keyboard release hole in the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer.
5.
Turn the computer right-side up, with the front toward you.
6.
Open the computer as far as it will open.
7.
Lift the rear edge of the keyboard until it rests at an angle.
8.
Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest.
9.
Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board.
10.
Release the ZIF connector (3) to which the pointing stick cable is attached, and then disconnect the pointing stick cable from the system board.
NOTE: Step 11 applies only to computer models equipped with a keyboard with backlight.
11.
Release the ZIF connector (4) to which the backlight cable is attached, and then disconnect the backlight cable from the system board.
Component replacement procedures 65
12.
Remove the keyboard (5).
Reverse this procedure to install the keyboard.
66 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Expansion memory module
Description
8-GB (PC3L, 12800, 1600-MHz)
4-GB (PC3L, 12800, 1600-MHz)
Spare part number
693374-001
691740-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
To update BIOS:
1.
Navigate to www.hp.com
.
2.
Click Support & Drivers > click Drivers & Software.
3.
In the Enter a product name/number box, type the computer model information, and then click Search.
4.
Click the link for the computer model.
5.
Select the operating system, and then click Next.
6.
Under Step 2: Select a Download, click the BIOS link.
7.
Click the link for the most recent BIOS.
8.
Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ).
5.
Remove the service cover (see
).
Remove the memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)
Component replacement procedures 67
2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
68 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for Authorized Service
Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 74 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
RTC battery
Description
RTC battery (includes cable and double-sided adhesive)
Spare part number
734300-001
Before removing the RTC battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ).
5.
Remove the service cover (see
Remove the RTC battery:
1.
Disconnect the RTC battery cable (1) from the system board.
Component replacement procedures 69
2.
Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided adhesive.)
3.
Remove the RTC battery and cable.
Reverse this procedure to install the RTC battery.
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Top cover
Description
Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket)
Spare part number
734281-001
Before removing the top cover, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover:
●
Function button board (see Function button board on page 77
)
● Power button board (see
)
● Fingerprint reader board (see
Fingerprint reader board on page 75
)
Remove the top cover:
1.
Close the computer.
2.
Turn the computer upside down with the front toward you.
Component replacement procedures 71
3.
Remove the eight Torx T8M2.5×6.5 screws that secure the top cover to the computer.
4.
Remove the following screws that secure the top cover to the computer:
(1) Three Torx T8M2.5×4.5 screws in the optical drive bay
(2) Four Torx T8M2.5×4.5 screws in the battery bay
(3) Two Phillips PM2.0×3.0 screws in the hard drive bay
5.
Turn the computer right side up with the front toward you.
6.
Open the computer.
7.
Release the ZIF connector (1) to which the power button board cable is attached, and then disconnect the power button board cable from the system board.
8.
Release the ZIF connector (2) to which the function button board cable is attached, and then disconnect the function button board cable from the system board.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
9.
Remove the Torx T8M2.5×6.5 screw (3) that secures the top cover to the computer.
10.
Lift the rear edge of the top cover (1) until the left and right sides and the front edge detach from the computer.
11.
Slide the top cover (2) forward until the fingerprint reader board cable and the TouchPad cable are accessible.
12.
Release the ZIF connector to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable (3) from the system board.
13.
Release the ZIF connector to which the TouchPad cable is attached, and then disconnect the
TouchPad cable (4) from the system board.
Component replacement procedures 73
14.
Remove the top cover (5).
Reverse this procedure to install the top cover.
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fingerprint reader board
Description
Fingerprint reader board (includes cable and double-sided adhesive)
Spare part number
734286-001
Before removing the fingerprint reader board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
Remove the fingerprint reader board:
1.
Turn the top cover upside down with the front toward you.
2.
Remove the Phillips PM2.0×3.0 screw (1) that secures the fingerprint reader board and bracket to the top cover.
3.
Slide the fingerprint reader board (2) bracket forward and remove it.
The fingerprint reader board bracket is available in the Bracket Kit, spare part number
734299-001.
4.
Detach the fingerprint reader board cable (3) from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided adhesive.)
Component replacement procedures 75
5.
Remove the fingerprint reader board (4) and cable.
Reverse this procedure to install the fingerprint reader board.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Function button board
Description
Function button board (includes cable and double-sided adhesive)
Spare part number
734284-001
Before removing the function button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
Remove the function button board:
1.
Detach the function button board cable from the top cover. (The function button board cable is attached to the top cover with double-sided adhesive.)
2.
Turn the top cover upside down, with the front toward you.
Component replacement procedures 77
3.
Release the function button board cable through the opening (1) in the top cover.
4.
Remove the Phillips PM2.0×3.0 screw (2) that secures the function button board to the top cover.
5.
Lift the right side of the function button board (3) until it rests at an angle.
6.
Remove the function button board (4) by sliding it up and to the right at an angle.
Reverse this procedure to install the function button board.
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Description
Power button board (includes cable)
Spare part number
734285-001
Before removing the power button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
Remove the power button board:
1.
Turn the top cover upside down, with the front toward you.
2.
Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover.
3.
Release the clips (2) that secure the power button board to the top cover.
Component replacement procedures 79
4.
Remove the power button board (3) and cable
Reverse this procedure to install the power button board.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
ExpressCard assembly
Description
ExpressCard assembly (includes activity LEDs and Thunderbolt port, Dual Mode DisplayPort, and
USB port)
Spare part number
734287-001
Before removing the ExpressCard assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
Remove the ExpressCard assembly:
1.
Remove the Torx T8M2.5×4.5 screw (1) that secures the system lens to the base enclosure.
2.
Remove the system lens (2).
The system lens is available in the Plastics Kit, spare part number 734297-001.
3.
Remove the three Torx T8M2.5×4.5 screws (3) that secure the ExpressCard assembly to the base enclosure.
Component replacement procedures 81
4.
Disconnect the ExpressCard assembly (4) from the system board by lifting up on the right side of the assembly.
5.
Remove the the ExpressCard assembly.
Reverse this procedure to install the ExpressCard assembly.
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Smart card reader
Description
Smart card reader (includes cable)
Spare part number
742159-001
Before removing the smart card reader, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
f.
ExpressCard assembly (see
ExpressCard assembly on page 81 )
Remove the smart card reader:
1.
Release the ZIF connector (1) to which the smart card reader cable is attached, and then disconnect the smart card reader cable from the system board.
2.
Remove the two Torx T8M2.5×4.5 screws (2) that secure the smart card reader to the base enclosure.
Component replacement procedures 83
3.
Remove the smart card reader (3).
Reverse this procedure to install the smart card reader and cable.
84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Audio/USB board
Description
Audio/USB board (includes SD Card reader)
Spare part number
734288-001
Before removing the audio/USB board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
Remove the audio/USB board:
1.
Remove the four Torx T8M2.5×4.5 screws (1) that secure the audio/USB board to the base enclosure.
Component replacement procedures 85
2.
Disconnect the audio/USB board (2) from the system board by lifting up on the left side of the audio/USB board.
3.
Remove the audio/USB board.
Reverse this procedure to install the audio/USB board.
86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
USB board
Description
USB board (includes cable and double-sided adhesive)
Spare part number
734293-001
Before removing the USB board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
Remove the USB board:
1.
Release the ZIF connector (1) to which the USB board cable is attached, and then disconnect the
USB board cable from the system board.
2.
Detach the USB board cable (2) from the base enclosure. (The USB board cable is attached to the base enclosure with double-sided adhesive.)
Component replacement procedures 87
3.
Remove the Torx T8M2.5×4.5 screw (3) that secures the USB board to the base enclosure.
4.
Remove the USB board and cable.
Reverse this procedure to install the USB board.
88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Description
Speakers (includes cable)
Spare part number
734292-001
Before removing the speakers, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
Remove the speakers:
1.
Disconnect the speaker cable (1) from the system board.
2.
Remove the two Phillips PM2.0×3.0 screws (1) that secure the speakers to the base enclosure.
Component replacement procedures 89
3.
Remove the speakers (3) and cable.
Reverse this procedure to install the speakers.
Fan/heat sink assembly
NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material.
Description
For use only with an NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board, spare part number 734276-001
For use only with an NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board, spare part number 745325-001
For use only with an NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board, spare part number 734277-001
Spare part number
734289-001
734290-001
734291-001
Before removing the fan/heat sink assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
Remove the fan/heat sink assembly:
1.
Disconnect the fan cable (1) from the system board.
2.
Following the 1 through 4 sequence stamped into the processor heat sink, loosen the four Phillips captive screws (2) that secure the processor heat sink to the system board.
3.
Following the 5 through 8 sequence stamped into the graphics board heat sink, loosen the four
Phillips captive screws (3) that secure the graphics board heat sink to the system board.
4.
Remove the fan/heat sink assembly (4).
NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.
Component replacement procedures 91
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.
Replacement thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits.
● Various thermal pads are used on the graphics board components (1) and (7) and the heat sink sections (2) and (8) that service them
● Thermal paste is used on the processor (3) and the heat sink section (4) that services it
● Thermal paste is used on the graphics board processor (5) and the heat sink section (6) that services it
Reverse this procedure to install the fan/heat sink assembly.
92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Processor
NOTE: The processor spare part kit includes replacement thermal material.
Description
Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB,
8.0-MB L3 cache, 47 W)
Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)
Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)
Intel Quad Core i7-4600M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 4.0-
MB L3 cache, 37 W)
Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 3.0-
MB L3 cache, 37 W)
Intel Dual Core i5-4300M 2.60-GHz (SC turbo up to 3.30-GHz) processor (1600-MHz FSB, 3.0-
MB L3 cache, 37 W)
Spare part number
723523-002
723524-002
723521-002
737330-002
738201-002
738309-002
Before removing the processor, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
f.
Fan/heat sink assembly (see
Fan/heat sink assembly on page 90 )
Remove the processor:
1.
Use a Torx8 screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click.
Component replacement procedures 93
2.
Lift the processor (3) straight up, and remove it.
NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor.
Reverse this procedure to install the processor.
Graphics board
NOTE: The graphics board spare part kit includes replacement thermal material.
Description
NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board
NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board
NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board
Spare part number
734276-001
745325-001
734277-001
Before removing the graphics board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
f.
Fan/heat sink assembly (see
Fan/heat sink assembly on page 90 )
Remove the graphics board:
1.
Remove the two Torx T8M2.5×4.5 screws (1) that secure the graphics board to the system board.
(The graphics board tilts up.)
2.
Remove the graphics board (2) by pulling the board away from the slot at an angle.
Reverse this procedure to install the graphics board.
Component replacement procedures 95
Display assembly
NOTE: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent level only. For more LED display assembly spare part information, see the individual removal subsections.
Description
15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera
15.6-in, FHD, UWVA, DreamVision display assembly not equipped with a webcamera
Spare part number
735965-001
735964-001
To remove the display assembly and access the LED display assembly subcomponents, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 50 ), and then remove the following components:
a. Service cover (see Service cover on page 51
)
b. Hard drive (see
c.
Optical drive (see
d. Keyboard (see
e. Top cover (see
Remove the display assembly:
1.
Close the computer.
2.
Turn the computer upside down, with the rear toward you.
3.
Make sure that the WWAN antenna cables are disconnected from the WWAN module (see
4.
Make sure that the WLAN antenna cables are disconnected from the WLAN module (see
96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Release the wireless antenna cables (1) from the routing clips (2) and channels built into the base enclosure.
6.
Turn the computer right side up, with the rear toward you.
7.
Remove the four Torx T8M2.0×3.0 screws (1) that secure the hinge cover to the computer.
8.
Remove the hinge cover (2).
The hinge cover is available using spare part number 734294-001.
Component replacement procedures 97
9.
Remove the two Torx T8M2.5×4.5 screws that secure the display assembly to the base enclosure.
10.
Position the computer with the front toward you.
11.
Open the computer as far as it will open.
12.
Remove the Phillips PM2.0×3.0 screw (1) that secures the display panel cable and bracket to the system board.
13.
Remove the display panel cable bracket (2).
The display panel cable bracket is included in the Hinge Kit, spare part number 738311-001.
14.
Disconnect the display panel cable (3) from the system board.
15.
Detach the display panel cable (4) from the base enclosure. (The display panel cable is attached to the base enclosure with double-sided adhesive.)
98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
16.
Release the wireless antenna cables from the routing channels built into the base enclosure.
17.
Remove the two Torx T8M2.5×6.5 screws (1) that secure the display assembly to the base enclosure.
18.
Remove the display assembly (2).
NOTE: Steps 19 through 22 apply only to LED display assemblies.
Component replacement procedures 99
19.
If it is necessary to replace the display bezel or any of the LED display assembly subcomponents:
a. Remove the two screw covers (1) and the two Phillips PM2.0×5.5 screws (2) that secure the display bezel to the display assembly.
The screw covers are available in all LED display assembly subcomponent spare part kits.
b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
c.
Remove the display bezel (4).
The display bezel is available using spare part numbers 734301-001 (for use only on computer models equipped with a webcamera) and 734302-001 (for use only on computer models not equipped with a webcamera).
100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
20.
If it is necessary to replace the display panel:
a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure.
c.
Release the adhesive strip (2) that secures the display panel cable connector to the display panel.
d. Disconnect the display panel cable (3) from the display panel.
e. Remove the display panel.
The display panel is available using spare part numbers 735607-001 (15.6-in, FHD,
UWVA, LED display panel) and 735604-001 (15.6-in, FHD, SVA, LED display panel).
Component replacement procedures 101
21.
If it is necessary to replace the webcamera/microphone module or microphone module:
CAUTION: Handle the webcamera/microphone module and microphone module with caution.
These modules have a thin profile and are susceptible to damage when not handled carefully.
a. Disconnect the webcamera/microphone module cable (1) from the webcamera/ microphone module.
b. Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/microphone module is attached to the display enclosure with double-sided adhesive.) c.
Remove the webcamera/microphone module.
The webcamera/microphone module is available using spare part number 734295-001. The microphone module is available using spare part number 735370-001.
22.
If it is necessary to replace the display hinges:
a. Remove the four Torx T8M2.5×4.5 screws (1) that secure the display hinges to the display panel.
102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display hinges (2).
The display hinges are available using spare part number 738311-001 and include the left and right hinges.
Reverse this procedure to reassemble and install the display assembly.
System board
NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material.
Description
For use only on computer models equipped with an Intel Quad Core processor and the
Windows 8 Professional operating system
For use only on computer models equipped with an Intel Quad Core processor and the
Windows 8 Standard operating system
For use only on computer models equipped with an Intel Quad Core processor and the Linux operating system
For use only on computer models equipped with an Intel Dual Core processor and the Windows 8
Professional operating system
For use only on computer models equipped with an Intel Dual Core processor and the Windows 8
Standard operating system
For use only on computer models equipped with an Intel Dual Core processor and the Linux operating system
Spare part number
734304-601
734304-501
734304-001
734303-601
734303-501
734303-001
Component replacement procedures 103
Before removing the system board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 50 ), and then remove the following components:
a. Service cover (see Service cover on page 51
)
b. Hard drive (see
c.
Optical drive (see
d. Keyboard (see
e. Top cover (see
f.
ExpressCard assembly (see
ExpressCard assembly on page 81
)
g. Audio/USB board (see
)
h. Speakers (see
i.
Fan/heat sink assembly (see
Fan/heat sink assembly on page 90 )
j.
Display assembly (see
NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:
●
WWAN module (see WWAN module on page 56 )
● Solid-state drive (see
)
● WLAN module (see
● Expansion memory (see
Primary memory module on page 61 )
● Primary memory (see
Expansion memory module on page 67 )
●
smart card reader (see Smart card reader on page 83
)
● Processor (see
● Graphics board (see
Remove the system board:
1.
Make sure that the RTC battery cable is disconnected from the system board (see
104 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Disconnect the following cables from the system board:
(1) Power connector cable
(2) RJ-45 (network) cable
(3) USB board cable
3.
Remove the right-side rear corner cover (1).
The right-side rear corner cover is included in the Hinge Cover Kit, spare part number
734294-001.
Component replacement procedures 105
4.
Remove the seven Torx T8M2.5×4.5 screws (2) that secure the system board to the base enclosure.
5.
Lift up on the left side of the system board (1) until it rests at an angle.
6.
Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
106 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable
NOTE: The power connector cable is included in the Cable Kit, spare part number 734283-001.
Before removing the power connector cable, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
f.
ExpressCard assembly (see
ExpressCard assembly on page 81 )
g. Audio/USB board (see
h. USB board (see
) i.
Speakers (see
j.
Fan/heat sink assembly (see
Fan/heat sink assembly on page 90 )
k. Display assembly (see Display assembly on page 96
)
Remove the power connector cable:
1.
Disconnect the power connector cable (1) from the system board.
2.
Release the power connector cable (2) from the clips built into the base enclosure.
Component replacement procedures 107
3.
Release the power connector (3) from the clips and mold built into the base enclosure.
4.
Remove the power connector cable.
Reverse this procedure to install the power connector cable.
108 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
RJ-45 (network) cable
NOTE: The RJ-45 (network) cable is included in the Cable Kit, spare part number 734283-001.
Before removing the RJ-45 (network) cable, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Hard drive (see Hard drive on page 52 )
c.
Optical drive (see Optical drive on page 54
)
d. Keyboard (see
e. Top cover (see Top cover on page 71 )
f.
ExpressCard assembly (see
ExpressCard assembly on page 81 )
g. Audio/USB board (see
h. USB board (see
) i.
Speakers (see
j.
Fan/heat sink assembly (see
Fan/heat sink assembly on page 90 )
k. Display assembly (see Display assembly on page 96
)
Remove the RJ-45 (network) cable:
1.
Remove the Phillips PM2.0×5.5 screw (1) that secures the left-side rear corner cover to the base enclosure.
Component replacement procedures 109
2.
Remove the left-side rear corner cover (2).
The left-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001.
3.
Remove the Phillips PM2.0×5.5 screw (1) that secures the security cable lock bracket to the base enclosure.
4.
Remove the security cable lock bracket (2).
The security cable lock bracket is included in the Bracket Kit, spare part number 734299-001.
110 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Remove the RJ-45 (network) cable (3).
Reverse this procedure to install the RJ-45 (network) cable.
Component replacement procedures 111
7 Computer Setup
Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
112 Chapter 7 Computer Setup
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
2.
press f10 to enter Computer Setup.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc , and then follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter .
● To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics 113
Restoring default settings in Computer Setup
NOTE: Restoring default will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select File > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the default settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+ esc (if you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select File > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter .
114 Chapter 7 Computer Setup
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
From the Start screen, select the HP Support Assistant app.
2.
Select Updates and tune-ups, and then select Check for HP updates now.
3.
At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1.
From the Start screen, type e, and then click File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics 115
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
Boot devices contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9 . Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
● To dynamically choose the boot device, by pressing esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot
Device Options menu.
● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter .
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
116 Chapter 7 Computer Setup
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f9 .
3.
Use a pointing device or the arrow keys to select a boot device, then press enter .
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter .
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current
MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics 117
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter .
● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. the computer will not start until you select a boot device and press enter .
● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests may be available in System Diagnostics:
● System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.
● Start-up test—This test analyzes the main computer components that are required to start the computer.
● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
● Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.
● Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.
● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary.
If the battery fails the test, contact HP support to report the issue and purchase a replacement battery.
● BIOS Management—You can update or rollback the version of the BIOS on the system. Do not shut down or remove external power during the process. You will be given a confirmation screen before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu.
You can view system information and error logs or select languages in the System Diagnostics window.
To start System Diagnostics:
1.
Turn on or restart the computer. While the “press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc . When the Startup Menu is displayed, press f2 .
2.
Click the diagnostic test you want to run, and then follow the on-screen instructions.
118 Chapter 7 Computer Setup
NOTE: If you need to stop a diagnostics test while it is running, press esc .
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
2.
press f10 to enter Computer Setup.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter , or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc , and then follow the on-screen instructions.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 119
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter .
● To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Restoring default settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select File > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the default settings.
120 Chapter 7 Computer Setup
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+ esc (if you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select File > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter .
Downloading a BIOS update
CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Access Help and Support by selecting Start > Help and Support.
2.
Select Updates and tune-ups, and then select Check for HP updates now.
3.
At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 121
where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1.
Select Start > Computer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
Boot devices contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9 . Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.
122 Chapter 7 Computer Setup
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
● To dynamically choose the boot device, by pressing esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot
Device Options menu.
● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter .
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f9 .
3.
Use a pointing device or the arrow keys to select a boot device, then press enter .
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 123
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter .
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current
MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter .
● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter .
● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
124 Chapter 7 Computer Setup
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc , and then press f2 .
After pressing f2 , the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 125
.
b. Hard drive c.
BIOS
2.
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc .
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com
.
2.
Click Support & Drivers, and then click the Drivers & Software tab.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 125
8 Specifications
Computer specifications
Metric
Dimensions
Width
Depth
Height (front to rear, DreamColor display assembly)
Height (front to rear, LED display assembly)
Weight (computer equipped with Intel Dual Core processor, 320-GB hard drive, optical drive, one memory module, WLAN module, fingerprint reader, modem module, and 8-cell battery)
Weight (computer equipped with Intel Dual Core processor one memory module, 128-GB solid-state drive, WLAN module, fingerprint reader, and 8-cell battery)
Input power
Operating voltage and current
38.2 cm
25.7 cm
3.4 to 3.9 cm
3.1 to 3.6 cm
2.93 kg
2.82 kg
U.S.
15.0 in
10.1 in
1.3 to 1.5 in
1.2 to 1.4 in
6.46 lb
6.22 lb
19.5 V dc @ 6.15 A - 120 W, Slim Smart AC Adapter (select models only)
19.5 V dc @ 7.69 A - 150 W, Slim Smart AC Adapter (select models only)
19.5 V dc @ 10.3A - 200 W, Slim Smart AC Adapter (select models only)
Temperature
Operating
Nonoperating
Relative humidity (non-condensing)
Operating
Nonoperating
Maximum altitude (unpressurized)
5°C to 35°C
-20°C to 60°C
10% to 90%
5% to 95%
41°F to 95°F
-4°F to 140°F
126 Chapter 8 Specifications
Metric U.S.
Operating
Nonoperating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
Hard drive specifications
1-TB, 5400-rpm* 750-GB, 5400rpm**
640-GB, 5400rpm**
Dimensions
Height
Length
Width
Weight
Interface type
Transfer rate
Synchronous (maximum)
Security
Seek times (typical read, including setting)
Single track
Average (read/write)
Maximum
Logical blocks
Disk rotational speed
Operating temperature
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
1.1 GB/sec
ATA security
1.5 ms
11/13 ms
22 ms
1,953,525,168
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
1.1 GB/sec
ATA security
1.5 ms
11/13 ms
22 ms
1,465,149,168
5400 rpm
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
1.5 ms
11/13 ms
22 ms
1,250,263,728
0°C to 60°C (32°F to 140°F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
1.1 GB/sec
ATA security
Hard drive specifications 127
Hard drive specifications
(continued)
500-GB, 5400rpm**
320-GB, 5400rpm**
Dimensions
Height
Length
Width
Weight
Interface type
Transfer rate
Synchronous (maximum)
Security
Seek times (typical read, including setting)
1.5 ms
11/13 ms
22 ms
Single track
Average (read/write)
Maximum
Logical blocks
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
1.1 GB/sec
ATA security
1.5 ms
11/13 ms
22 ms
1.5 ms
11/13 ms
22 ms
976,773,168
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
1.1 GB/sec
ATA security
1.5 ms
11/13 ms
22 ms
1.5 ms
11/13 ms
22 ms
628,142,448
Disk rotational speed
Operating temperature
5400 rpm
0°C to 60°C (32°F to 140°F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
128 Chapter 8 Specifications
9 Backup and recovery
Windows 8
To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant from the Start screen, select the
HP Support Assistant app.
In case of system instability, HP recommends that you print the recovery procedures and save them for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair media (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
On Start screen, type backup, click Settings, and then select Save backup copies of your files
with File History.
You can back up your information to an optional external hard drive or a network drive.
Windows 8 129
Note the following when backing up:
● Store personal files in the Documents library, and back it up regularly.
● Back up templates that are stored in their associated programs.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences.
To create a backup using Backup and Restore:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1.
From the Start screen, type backup, click Settings, and then select from the list of displayed options.
2.
Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.
● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 8 operating system media to reboot the computer and repair the operating system. For additional information, see
Windows 8 operating system media (purchased separately) on page 132 .
130 Chapter 9 Backup and recovery
Using the Windows recovery tools
To recover information you previously backed up:
▲ Access HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP
Support Assistant app.
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition and the Windows partition. From the Start screen, type e, and then click File Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver
Recovery media (both purchased separately). For additional information, see
Using Windows 8 operating system media (purchased separately) on page 132
.
3.
If the Windows partition and the HP Recovery partition are listed, restart the computer. After
Windows has loaded, press and hold the shift key while clicking Restart.
4.
Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app.
Windows 8 131
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11 :
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately). For additional information, see
Using Windows 8 operating system media
(purchased separately) on page 132 .
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press f11 while the “Press <F11> for recovery” message is display on the screen.
5.
Follow the on-screen instructions.
Using Windows 8 operating system media (purchased separately)
To order a Windows 8 operating system DVD, go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 8 operating system DVD:
NOTE: This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
After the repair is completed:
1.
Eject the Windows 8 operating system media and then insert the Driver Recovery media.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
132 Chapter 9 Backup and recovery
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant from the Start screen, select the HP
Support Assistant app.
NOTE: You may be prompted for your permission or password when using Refresh. See HP Support
Assistant for more information. To access HP Support Assistant from the Start screen, select the HP
Support Assistant app.
To start Refresh:
1.
From the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2.
Click Settings.
3.
Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
4.
Scroll the right-side choices down to display Refresh your PC without affecting your files.
5.
Under Refresh your PC without affecting your files, select Get started, and follow the onscreen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1.
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.
Choose your language.
3.
Choose your keyboard layout.
Windows 8 133
4.
Select Troubleshoot from the boot options menu.
5.
Select Reset your PC, and follow the on-screen instructions.
To use the Start screen:
1.
From the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2.
Click Settings.
3.
Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
4.
Scroll the right-side choices down to display Remove everything and reinstall Windows.
5.
Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system.
1.
From the Start screen, type HP Software Setup, and select Apps.
2.
Open HP Software Setup.
3.
Follow the on-screen directions to reinstall drivers or select software.
134 Chapter 9 Backup and recovery
Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create HP Recovery media. This step creates a
Windows 7 operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery DVD installs specific drivers and applications. See
Creating recovery media with HP Recovery Disc Creator on page 136 .
2.
Use Windows Backup and Recovery tools to perform the following:
● Back up individual files and folders
● Back up your entire hard drive (select models only)
● Create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive
● Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start >
Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See
Backing up your information on page 136 .
Guidelines
● When creating recovery media or backing up to discs, use any of the following types of discs
(purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using.
● Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process.
Windows 7 135
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery
Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs:
● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications.
● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD.
To create the Windows DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Windows disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Driver disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup.
As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You should also create Windows system repair media
(select models only) which can be used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
● Store personal files in the Documents library, and back it up regularly.
● Back up templates that are stored in their associated directories.
136 Chapter 9 Backup and recovery
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences.
● When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select
Start > Help and Support.
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
● f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 7 operating system media to reboot the computer and repair the operating system. For additional information, see
Windows 7 operating system media on page 139
.
Windows 7 137
Using the Windows recovery tools
Using the Windows recovery tools, you can:
● Recover individual files
● Restore the computer to a previous system restore point
● Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select
Start > Help and Support.
To recover information you previously backed up:
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see
Using Windows 7 operating system media on page 139 .
3.
If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating system loads.
4.
Select Startup Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start >
Help and Support.
138 Chapter 9 Backup and recovery
Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11 :
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media. For additional information, see
Using Windows 7 operating system media on page 139 .
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support . For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html
. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
Windows 7 139
5.
Click Next.
6.
Select Repair your computer.
7.
Follow the on-screen instructions.
After the repair is completed:
1.
Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
140 Chapter 9 Backup and recovery
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 113
Requirements for specific countries and regions
Country/region
Australia
Austria
Belgium
Canada
Denmark
Finland
Accredited agency
EANSW
OVE
CEBC
CSA
DEMKO
FIMKO
2
1
1
1
1
Applicable note number
1
Requirements for all countries 141
Country/region Accredited agency Applicable note number
France
Germany
Italy
Japan
The Netherlands
Norway
The People's Republic of China
UTE
VDE
IMQ
METI
KEMA
NEMKO
COC
1
5
3
1
1
1
1
South Korea
Sweden
Switzerland
Taiwan
EK
CEMKO
SEV
BSMI
1
4
4
1
The United Kingdom
The United States
BSI
UL
1
2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5.
The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
142 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .
143
Index
A
AC adapter, spare part number
AC adapter, spare part numbers
AC adapter/battery light 15, 18
accessory battery connector 19
audio-in jack 17 audio-out jack 17
audio/USB board
B base enclosure, spare part
battery
battery bay 19 battery release latch 19
Blu-ray R/RE DVD±RW SuperMulti
Double-Layer Drive
Blu-ray ROM DVD±RW SuperMulti
Double-Layer Drive
Bracket Kit
components 31 spare part number 31, 41
buttons
C
Cable Kit
components 32 spare part number 32, 40
cable lock, spare part numbers
cables, service considerations 45
carrying case, spare part number
chipset, product description 1
components
computer
connectors, service
D
display assembly
display bezel
display panel
Display Panel Support Kit, spare
DVD-ROM Drive
DVD±RW SuperMulti Double-Layer
Drive
144 Index
E
Ethernet, product description 4
ExpressCard assembly
ExpressCard reader bezel,
external monitor port, location 17
F fan/heat sink assembly
fingerprint reader
fingerprint reader bezel,
fingerprint reader blank cover,
fingerprint reader board
fingerprint reader board bracket
flash cache, product description 2
function button board
G graphics board
graphics, product description 1
guidelines
packaging 47 transporting 47 workstation 47
H hard drive
hard drive bracket
Hard Drive Hardware Kit
hard drive upgrade bay, spare part
hinge
hinge cover
Hinge Cover Kit, spare part
Hinge Kit, spare part number 42
I
J jacks
audio-in 17 audio-out 17 headphone 17 microphone 17
K
keyboard
keys
esc 12 fn 12 function 12 integrated numeric keypad 12 num lk 12
L
lights
microphone mute 13 mute 13 num lock 13 power 13, 15
M mass storage device
memory module
microphone
microphone module
N network cable
Index 145
O operating system, product
optical drive
P
plastic parts, service
Plastics Kit
components 33 spare part number 33, 41
pointing device, product
pointing stick 14 pointing stick button 14
ports
external monitor 17 monitor 17
power button board
power connector cable
power cord
power requirements, product
processor
product description
Ethernet 4 external media cards 4
pointing device 5 ports 5 power requirements 5
R
rear corner cover
removal/replacement
RJ-45 cable
RTC battery
S
Screw Kit, spare part number 36,
SD card reader bezel, illustrated
security cable lock bracket
removal 110 spare part number 110
security cable slot, location 16
security, product description 6
service considerations
service cover
service cover release latch 19 service cover release lock 19
serviceability, product description
solid-state drive
Speaker Kit, spare part number
speakers
specifications
system board
system lens
T
top cover
146 Index
U
Upgrade drive, product
USB board
V
W
webcamera/microphone module
wireless, product description 4
WLAN module
WWAN module
Index 147
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Key Features
- Intel Quad Core® i7 processors
- NVIDIA® Quadro® graphics
- Variety of ports
- Ruggedized chassis
- Spill-resistant keyboard