Norstar UL 616 DR5
Compact 616 DR5
Installer Guide
telemanuals.com
This equipment generates, uses, and can radiate radio
frequency energy. If not installed and used in
accordance with the instruction manual, it may cause
interference to radio communications. It has been tested
and found to comply with the limits for a Class A
computing device pursuant to Part 15 of the FCC
which are designed to provide reasonable protection
against such interference when operated in a
commercial environment. Operation of this equipment in
a residential area is likely to cause interference, in which
case the user, at his own expense, will be required to
take whatever measures may be required to correct the
Key Telephone System is
interference. Each
assigned an FCC Registration Number and a Ringer
Equivalence designation. The number and designation
are printed on the Key Service Unit (KSU) label on the
front of the unit inside the door.
Registration
The
Key Telephone System is registered with the FCC
based upon compliance with Part 68 of its rules. Connection of
Key Telephone System to the nationwide
the
telecommunications network is made through a standard network
interface jack that you can order from your telephone company.
Jacks for this type of customer-provided equipment will not be
provided on party lines or coin lines.
Interconnect
Compact equipment meets all applicable requirements of
both the Canadian Department of Communications CS-03 and
US Federal Commission FCC part 68 and has been registered
under files DOC 3322492A and FCC
(key system) and
Ringer Equivalence Number (REN) __
The FCC Registration Label, on the inside of the door on the
front of the Key Service Unit (KSU),
the Ringer
Equivalence Number (REN). This number shows the electrical
load that your
KSU requires from your telephone line. If
the KSU requires more electrical current than your telephone
company’s central office equipment can provide, your telephones
may not ring and you may have difficulty dialing telephone
numbers.
Call the telephone company to find out the total REN allowed for
your telephone line(s).
Hearing Aid Compatibility
telephones are
compatible, as defined in
Section 68.316 of Part 68 FCC Rules.
Electromagnetic compatibility (EMC)
Radiated emissions
Compact equipment meets all FCC part 15, class A
radiated emissions requirements.
.
Conducted emissions
Compact equipment meets all FCC part 15, class A
conducted emissions requirements.
Safety
Compact equipment meets all applicable requirements of
both the Canadian Standards Association C22.2 No. 0.7 Ml 985
and US Underwriter’s Laboratory UL-1459, issue 1, and has
been registered under files CSA
and
UL El 15515
Regulations iii
Telephone Company Registration
It is usually
necessary to call the telephone company with
information on the equipment before connecting the
Key
Telephone System Key Service Unit (KSU) to the telephone
network but, if the telephone company requires this information,
provide the following:
Telephone number(s) to which the Key Service Unit (KSU)
will be connected.
FCC Registration Number (on label affixed to KSU, inside
the door).
Ringer Equivalence Number (on label affixed to KSU, inside
the door).
USOC Jack
RJ-21 X
Service Order Code (SOC) 9.0 F
Facility Interface Code
Use of a Music source
In accordance with U.S. Copyright Law, a license may be
required from the American Society of Composers, Authors and
Publishers, or similar organization if Radio or TV broadcasts are
transmitted through the Music On Hold or Background Music
features of this telecommunication system.
Northern Telecom Inc. hereby disclaims any liability arising out of
the failure to obtain such a license.
This digital apparatus does not exceed the Class A limits for
radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of
Communications.
Regulations
----
iv
Rights of the
Company
If the system is determined to be causing harm to the telephone
network, the telephone company may discontinue your service
temporarily. If possible, the telephone company will notify you in
advance. If advance notice is not practical, you will be notified as
soon as possible. You will be given the opportunity to correct the
situation and you will be informed of your right to file a complaint
to the FCC. Your telephone company may make changes in its
facilities, equipment, operations or procedures that could affect
the proper functioning of your system. If it does this, you will be
notified in advance to give you the opportunity to maintain
uninterrupted telephone service.
In the event of an equipment malfunction, all repairs will be
performed by Northern Telecom Inc. or by one of its authorized
dealers.
Address of a repair facility
USA
Canada
Northern Teiecom Inc.
Northern Telecom Canada Ltd.
Customer Service Dept. 914
12345
Albert Hudon
Product Service Center
640
Drive
Nashville, TN
37210
Attn.
Compact
Installer Guide
telemanuals.com
1
3
Preparation
Installing the KSU
External lines and internal wiring
Internal wiring chart
Installing the Emergency Telephone
Testing the Emergency Telephone
Installing the
telephones
Installing a wall-mounted telephone
Installing optional equipment
Auxiliary Ringer (Customer Supplied)
External Music source (Customer Supplied)
External Paging (Customer Supplied)
Powering up the KSU
Programming
Programming overview
System Startup overview
Entering System Startup
Choosing the system template
Configuration Overview
Data
Line Access
Call Handling
Miscellaneous
System Data
Using Set Copy
Troubleshooting
Testing the lines and phones
trouble
Analog Terminal Adapter
Auxiliary Ringer trouble
Call Identification Interface
Dial tone absent (on external lines)
External Paging trouble
KSU down
Music on Hold/Background Music trouble
Telephone dead
4
5
6
6
7
8
9
9
9
10
11
11
16
19
21
24
27
30
33
38
39
39
40
40
42
42
42
43
44
44
vi Contents
u
p
Applying the button labels
For the customer
For the System Coordinator
In the KSU pocket
Personal programming
Call Dispiay
Compact
Installer Guide
46
Check the
where the
system modules, the
telephones, and auxiliary equipment are to be installed.
Location requirements
Clean, dry, and well-ventilated
Temperature:
Humidity: 5% to
to
to 122°F)
non-condensing
Location: at least 4 m (13.1 ft) from equipment such as
photocopiers, electrical motors, and other equipment that
can produce electromagnetic, radio frequency, and
electrostatic interference.
Mounting requirements
If a smooth surface is not available, cut a backboard large
enough to accommodate the system modules and the
distribution panel.
Chart 1
dimensions and required clearances.
Dimension
Length
55.6 cm
(21.9 in)
Width
35.6 cm
(14 in)
Height
a.7 cm
(3.4 in)
Weight
5.25 kg
(11.6 lb)
Clearance (front)
lm
(39.4 in)
Clearance (top)
30 cm
(ii.8 in)
Clearance (bottom)
3 0 c m
(11 .a in)
2 Preparation
.--Equipment for mounting the modules
screwdriver, diagonal cutters, pliers, connecting tool, pencil,
level (optional)
three
0) wood screws,
(1
long
thick wooden backboard (if necessary)
Internal wiring requirements
new or existing wiring must meet the following specifications:
one twisted pair per telephone
a dc loop resistance less than 59
cable length (0.5 mm or 24 AWG) not to exceed 305 m
(1000 ft)
of a
Auxiliary Power Supply (SAPS) to extend
the loop up to 790 m if the cable is longer than 305 m
(1000 ft)
no bridge taps
Electrical requirements
Non-switched outlet
ac outlet located not more than 1.5 m (4.9 from the Key
Service Unit (KSU).
For 11 OV product: dedicated 11 O-V ac nominal,
15-A minimum service with third wire ground
For 220V product: dedicated
to 240-V ac nominal,
15-A minimum service with third wire ground
WARNING
The ac
must be equipped with a third wire ground
to avoid electromagnetic interference.
as an OPX
can be used as an off premise extension (OPX) from a
PBX. In order to support this applicaiton, the OPX lines must be
engineered not to exceed 7
total loop loss from the serving
to the demarcation point at the
KSU.
central
Compact
Installer Guide
telemanuals.com
(3.9 in) of clearance on its left-hand side, and at least
cm (2 in) of clearance on its right-hand side (viewed
from the front of the KSU).
Unpack the KSU and inspect it
for damage:
2.
Before installing the KSU, open
the KSU door
Applying
upward pressure, lift the door
from its hinges.
3.
Do not
the
4.
Screw the top mounting screw
half-way into the backboard.
5.
Hang the KSU
on the
top mounting screw (Figure 1).
Figure 1
KSU
Mounting the
I
the power ON to
6.
Make sure the KSU is level.
7.
Install the bottom and right-hand
side screws. Tighten all screws.
8.
Following the instructions on the
label, install the Software
Cartridge (Figure 2).
Figure 2
Inserting the
Cartridge
4
- -
Installing the
External
wiring
lines
1.
Cross-connect the external lines from the distribution panel
directly to the modular jacks located on the left side of the
KSU. Line 1 is connected to the bottom jack. (Each jack is
identified with its
2.
Route the line cords on the KSU (Figure 3).
Connecting internal wiring
1.
Plug the
cable into the KSU (Figure
2.
Route the cable to the distribution panel.
3.
Connect the wires to the appropriate pins on the internal
distribution block. (For details see Chart 2
Internal
Wiring.)
4.
Cross-connect the internal wires to the corresponding pins
on the internal distribution block.
5.
Connect the
telephones to your internal wiring loop.
A pair of wires is required for each internal telephone. (See
Internal Wiring.)
Chart 2
Routing the
Figure 3
line cords
Compact
Installer Guide
Figure 4 Plugging in the
cable
Installing the KSU 5
Internal wiring chart
Chart
Pin
26
1
27
2
26
3
29
4
30
Internal Wiring:
Distribution Block
Wire Color
Service
Telephone,
(Defaults)
Port
while-Blue
T
1
while-orange
Orange-White
White-Green
Green-White
While-Brown
&own-White
T
2
T
3
T
4
T
6
T
7
T
6
T
9
T
10
T
11
T
A
T
12
T
14
T
15
T
A
Spare
16
5
31
6
32
7
33
6
9
35
10
36
11
37
12
39
14
40
41
16
42
17
Red-Blue
Blue-Red
Blue-Black
Slack-Slate
Yellow-Orange
Orange-Yellow
16
44
19
45
20
46
21
47
22
Green-Yellow
23
49
24
50
25
Green-Violet
Violet-Brown
13
Yellow-Slate
Vi-Blue
Spare
Spare
Violet-Orange
Violet-Slate
Slate-Violet
Common
Common
Music
Ground
External Paging
(audio signal)
External Paging
(relay contact)
Ringer
(relay contact)
Music
(audio signal)
T and are symbolic representations of the telephone
connections and should not be confused with Tip Ring.
Telephone connections are non-polarized.
6
Installing the KSU
Installing the Emergency Telephone
An optional Emergency Telephone (ET) automatically connects
to Line 1 when the power fails or when power to the KSU is
disconnected.
Note:
Use only a standard
this purpose.
single-line telephone for
Installation Procedure
1.
Connect the customer supplied Emergency Telephone to the
Emergency Telephone (ET) jack on the lower right hand
comer of the KSU panel.
2.
Label the telephone: “Emergency Telephone Only. This
telephone functions only when AC power to the telephone
system is turned OFF.”
Testing the Emergency Telephone
The Emergency Telephone must be tested with the KSU power
OFF.
1.
Pick up the Emergency Telephone receiver.
If you hear a dial tone, both the Emergency Telephone and
Line 1 are functioning property.
OR
If you hear no dial tone, check tine 1. Unplug the
Emergency Telephone and connect it directly to Line on
the distribution block
2.
If you still do not hear a dial tone, check the line connections
and operation of the Emergency Telephone.
3.
If the previous steps have been verified and there is still no
dial tone at the Emergency Telephone, replace the KSU.
4.
Repeat the Emergency Telephone test.
Compact
Installer Guide
telemanuals.com
1. Connect the receiver cord
the
telephone modular jack (indicated by the
symbol at right). Route the cord through
the appropriate cord guide in the base of
the telephone.
2.
Connect the line cord into the telephone
line modular jack (indicated by the
symbol at right). Route the cord through
the appropriate cord guide.
3.
Connect the other end of the line cord into the modular jack
wired from the distribution panel.
4. When the telephone is connected to the KSU, the telephone
display and indicators flash briefly while the
initializes. The telephone is operational when the display
time and date.
shows the
telephones cannot be used as off-premise extensions
(OPX). For OPX applications, use the
Analog Terminal
Adapter
and a single line telephone. (See the
installation card for details.)
CAUTION
Never install or remove the Software Cartridge when the
KSU power is ON.
8 installing the
telephones
Installing a wall-mounted telephone
1.
Remove the beveled wall-mounting
base from the back of the telephone.
Grip the telephone, and with your
thumbs, push on the wide edge of the
base to pop it out from the telephone.
2.
Remove the receiver clip from the
wall-mounting base. Install the clip in
the forward lip “of the receiver rest.
3.
Use a screwdriver or similar tool to
remove the center knock-out panel in
the wall-mounting base.
4.
Screw the base to the wall (thin end
up) so that the wall jack projects
through the knock-out.
5.
Connect one end of the line cord to the
telephone line jack (indicated by the
symbol below).
6.
Route the line cord through the
appropriate cord guide in the bottom of
the telephone.
7.
Connect the other end of the line cord
to the wall jack. Store any spare cord
neatly in the base of the telephone and
mount the telephone on the base.
WARNING
If the telephone line is supported with auxiliary power,
the power source must be a Class 2 power source that
is UL and CSA Listed.
Compact
Installer Guide
telemanuals.com
Optional equipment must meet with local
approval standards.
regulatory
Auxiliary
(Customer Supplied)
The
KSU provides a control contact to operate an
external ringer. It does not provide ring current or DC voltage.
more than 50
from a
The ringer relay contacts must
30 Vdc source.
1.
Follow the manufacturer’s installation instructions.
2.
Connect the Auxiliary Ringer generator to the
distribution block as shown in Chart 2
Internal Wiring.
External Music source
(Customer Supplied)
This equipment provides music for the Music on Hold and
Background Music features. These features must be enabled
through Configuration (see the Programming section in this
System
Guide
Guide). Refer to the Compact
and Compact
Programming Record for more information.
The music source can be any approved low-power output device
(such as a radio) with a high-impedance earphone jack. The
recommended KSU input level is 1 Vrms across an input
impedance of 3300
I
CAUTION
To avoid damage to audio equipment, ensure that the
polarity of the audio input is correct according to the
KSU internal wiring chart.
Connect the music source and ground to the
distribution block as shown in Chart 2
Internal Wiring.
2.
Activate the Music on Hold or Background Music feature and
adjust the volume at the music source to a comfortable level.
Installing optional equipment
,
,
Background
each
be controlled at the telephone:
can also
External
(Customer Supplied)
The paging system uses the speakers on
telephones
and can also be used with external loudspeakers provided by the
customer. The paging output from the
KSU is 775
across an input impedance of 600
1.
Follow the manufacturer’s installation instructions.
2.
Connect the paging system audio input to the
distribution block as shown in Chart 2
Internal Wiring.
3.
Connect the paging relay (max. rating: 30 Vdc
the
distribution block as shown in Chart 2
Wiring.
Note:
to
Internal
external paging does not support talk-back
paging equipment unless an external line port is used.
Powering up the KSU
Power ON the KSU by plugging in the power cord. The red’
power LED on the KSU should turn ON.
2.
If the red LED does not
ON, verify that there is power at
the ac outlet.
OR
if there is power at the ac outlet, replace the KSU.
Note:
Compact
Re-install the KSU door once the system is operational.
Installer Guide
telemanuals.com
Programming a newly installed
system involves the
completion of the following programming steps:’
System Startup
Configuration
General Administration
Programming overview
System Startup
System Startup is performed only when the system is first
installed. System Startup allows you to
one of three
programming templates: Square, Hybrid, or PBX. Each template
initializes all of the programming data to system wide defaults.
Configuration
Allows programming of basic line and telephone characteristics.
Configuration code: This code gives access to:
B. General admin
c. set COPY
D.
General Administration
Allows the customization of the system at installation and on an
System Coordinator
ongoing basis. (See the Compact
Guide for details on Administration programming.)
General admin is accessible through the
Configuration code. For System Coordinators,
Administration programming can only be accessed by
using an Administration code. An optional password may
be used after entering the Administration code.
12 Programming
Set Copy
This feature is
to copy of
system programming
to
(Configuration and Administration) from on8
programming on individual
can
another.
copied, but system-level programming will
copied
also
along with it. Copy appears on
display as
Set COPY
and is
by using
Configuration code.
System Version
System Version
you to not8
version numbers of the
software in the System Processor (SP) software, residing in the
Feature Cartridge.
Version numbers can be used to determine whether you have
the latest software release, and to trace a software fault if on8
occurs. For instance:
SP version numbers can indicate a Software Cartridge
incompatibility.
SP and telephone version numbers can indicate a
version incompatibility.
SP and functional terminal version numbers can indicate a
functional terminal incompatibility.
To check the version number, start with the display showing
System Version:
1. Press
The display shows the version number of the SP.
2.
Writ8 the SP version number on the appropriate
Maintenance record.
Compact
Installer Guide
Programming 13
Chart 3
5
Programming Overview
.
6. Service Modes
The
M7208,
and M7324 Telephones can
be used with the Compact
system. Programming is done
with an M7208, M7310, or M7324 Telephone. as shown on the
following page.
14 Programming
Telephone
Telephone
M7324 Telephone
You should have two aids to assist you in completing your
programming:
Programming Record
The Compact
Programming Record may already have
been completed before installation. It describes the settings to be
system. Also, the Programming
programmed into a
Record serves as a record of the settings programmed at initial
installation and during subsequent upgrades.
Default settings: Many of the programming settings are
determined during System Startup according to the selected
template. Any of these settings may later be changed during
programming. In the Programming Record, these default settings
are shown in bold characters for the Square template.
Programming Overlay
The Programming Overlay is placed over the buttons of the
telephones, and provides an aid in recognizing the
function of the buttons during programming. The Programming
Overlay can be found at the end of this guide.
Compact
Installer Guide
telemanuals.com
Programming 15
The Programming Overlay for the M7208 Telephone is placed
over all of the eight memory buttons (Figure 11). The
Programming Overlay for the M7310 and M7324 Telephones
(Figure 11) is placed over the top four memory buttons with
indicators.
Programming Overlay for the M7208 Telephone (top) and for
Figure 11
the M7310 and M7324 Telephone (bottom)
16 Frogramming
System Startup overview
Perform System Startup after the system hardware has been
installed and powered up. System Startup is used by the installer
to choose the appropriate template before starting programming.
There are three templates available: Square, Hybrid and PBX.
Programming Record explains what each
The Compact
template does.
CAUTION
Startup is to be used for initial installation only, or after a
system software upgrade with a new Software
is in
Cartridge. Do not use Startup after
operation; the procedure erases all system
administrative data.
All Configuration and Administration data will be retained for at
least three days if the power fails or if the
system is
powered OFF. After three days without power, it may be
necessary to perform System Startup again.
Do not attempt Directory Number (DN) changes within
two minutes of System Startup (using the Change
option of
Data). Attempting a DN change
may disable the ports.
System Startup Access
The System Startup Access code and a password are used only
by Installers to access System Startup.
The correct Startup code must be entered no later than 15
minutes after the
system has been powered up. A
Startup code entered at any time after the 15 minute interval
results in the message Startup denied. If this occurs,
re-power the system again to prepare for the System Startup
process.
Programming 17
Entering System Startup
If at any time you do not wish to continue with entering
System Startup, press
1,
Select a
telephone from which to program. Place the
correct Programming Overlay over the buttons of the
telephone. A button may be used during programming when
its indicator
turns
2.
Using the telephone dial pad, press the System Startup
Access code:
Which is the same as:
3.
At the Password: prompt, enter the Installer password:
Which is the same as:
(The Installer password is not shown on the display.)
The default password is
which you will have to use
if this is the first time that Configuration programming has
been accessed. If Startup must be performed on an existing
system which has already been programmed, the Installer
password might have been changed. The change should
have been properly recorded in the Compact
Programming Record.
If the password is entered correctly, the display shows
Reset
Proceed to change the system template as
described in the next procedure.
OR
If the Password has been entered
Password:
remains on the display. Press the RETRY display button (or
on the M7208 Telephone) and
the correct
password.
18 Programming
Choosing the system template
1.
The display shows Reset memory? To continue with System
Startup and choose the system template, press
(or
on the M7208 Telephone).
OR
To exit from System Startup, press
(or
on the
M7310 and M7324 Telephone).
The display shows
ate: Square. To accept the
Square template, go to step 3.
OR
To select another template, press
(or
the M7208 Telephone} to select another template.
3.
on
To accept the template shown and exit from System Startup,
press NEXT or
(or
on the M7208 Telephone).
System Startup is complete when the time and date appear
on the telephone display.
Chart 4
System Startup
START HERE
digits for
Code
Reset
ate
Jan
am
Installer Guide
Programming 19
Configuration Overview
Configuration programming allows you to specify basic system
characteristics for the customer site. Configuratian is not
accessible to System
Configuration provides access to the following programming
sections:
Data
2. Line Access
3,
Handling
4. Miscellaneous
5. System Data
Configuration Access Code
1.
Press
OR
Press
Installer Password
1.
At the Password: prompt, enter in the existing Installer
password. The default password is
which you will
have to use if this is the first time that Configuration
programming has been accessed.
2.
If the password is entered correctly, the display shows
OR
If the Password has been entered incorrectly, Password:
remains on the display. Press the
display button (or
on the M7208 Telephone) and re-enter the correct
password.
Note:
For the security of Configuration data, do not give the
Startup access code to anyone.
telemanuals.com
20 Programming
Chart 5
--
Configuration Overview
START HERE
Enter digits for Configuration code
Heading
3 . Call Hand1
Next
Back
Programming 21
Data
Use 1.
external line.
Data to program characteristics for each
When you are finished programming the
Data settings
for a line, you may copy those exact settings to another line by
using the
display button (or
on the M7208
Telephone) at the Show 1
prompt.
Entering the line to be programmed
Enter any available line number between 01 and 06.
Dial Mode
A dial mode can be assigned to each line. The mode defines the
signaling that the line will use. The default mode is Pulse.
Another possible mode is Tone.
Lines that use Dual Tone Multi Frequency (DTMF) tones,
should be set to Tone.
Full
An external line is affected by Full Automatic Hold when it is
placed on hold when no digits have been dialed on it, but another
line is selected. The default setting is No, which means that the
external line is not held. Another possible setting is Yes.
This feature is useful if a “hotline” or “ring down tie line” is
required.
Compact
Installer Guide
22 Programming
Line Type
A type can be assigned to each line. The type defines how the
line is to be used in relation to other lines in the system. The
default type is Public. Other possible types are Private, Pool A,
Pool B and Pool C.
If you define a line as Public, the line can be accessed by
more than one telephone.
If you define a line as Private, the line can only be assigned
to one telephone.
If you assign a line to a Line Pool, that line can be available
to any telephone that is assigned access to that Line Pool.
If a line is assigned to one of the three Line Pools, but the
line is not assigned to any telephone, that line can only be
used for making outgoing calls.
If a line is assigned to one of the three Line Pools, you must
remember that there are still two more programming settings
that must be assigned before a Line Pool can be used:
l
l
You must assign Line Pool Access to telephones in Line
Access.
You must assign Line Pool Access codes in
Miscellaneous programming.
Prime telephone
The Prime telephone provides backup answering for the selected
line. The default Prime telephone has the internal number 21.
Other possible settings are any allowable internal numbers, or
None.
Each line can only have one Prime telephone.
Any Prime telephone can be assigned to provide backup
answering for more than one external line. All of these lines
do not necessarily have to appear on a line button with an .
indicator; however, monitoring lines is made easier if there is
a line button for every external line.
Programming 23
Auxiliary ringer
An auxiliary ringer can be enabled or disabled for calls coming in
on the line. The default setting is Yes, which means that the
ringer will ring. Another possible setting is No.
Auto privacy
Auto privacy can be enabled so that other users who have
access to a line on their telephone, cannot use that line while a
call is already in progress on the line.’ If disabled, Auto privacy
allows a user to select a line in use at another telephone, and
join an
call.
Chart 6
Data
1.
Data
2. Line
I
or
line:
4
Back
Dial
Pulse
I
Back
Full
N
I
Line
ic
set:
.
.
21
Next
:
I
Back
Compact
Installer Guide
24
Programming
Line Access
Use Line Access to program characteristics for each telephone.
These characteristics establish which lines the telephone may
use.
When you are finished programming the Line Access settings for
a telephone, you may copy those settings to another telephone
by using the COPY display button (or
on the M7208
Telephone) at the Show set: prompt.
Entering the telephone to be programmed
Enter any available DN. Default
range from 21 to 36.
can be later changed to a new number in
D a t a of
Configuration programming.
Settings are automatically applied for the Analog
if installed. See the
Terminal Adapter
Installation Guide for the defaults.
Line assignment
You can assign one or more lines to the telephone. You can
remove lines assigned to the telephone. The default line
assignments for the Square template are Line 1 and Line 2 to
each telephone. Any other lines can be assigned to each
telephone.
A Private line can only be assigned to one telephone. (It is
also automatically assigned to the Prime Telephone for that
line.)
If you assigned the PBX template in System Startup, a Line
Pool is assigned to the telephone instead of external lines.
You can add lines if you wish. This would allow the
telephone to ring for incoming external calls.
If a line is assigned to a Line Pool, but is not assigned to any
telephone, that line can only be used to make outgoing calls.
Programming 25
Answer
Up to four buttons on a telephone can be programmed for
answering calls to the
of other telephones. The default is
No Answer
.
For ‘each line assigned’ to a telephone; you can determine
whether incoming, calls will ring at the telephone. Possible
settings are Ring and No Ring. The default setting is Ring.
Line pool access
You can determine which Line Pool each telephone has access
to. Possible settings are Yes and No. The default setting is No
for each of the three line pools, which means no telephone has
default access to Line pools.
Assigning a Line Pooi to a telephone saves on the number of
buttons required for external lines on the telephone.
Intercom buttons
You can determine the number of Intercom buttons on the
or 2. The default setting
telephone. Possible settings are
is 2.
A minimum of two Intercom buttons are required for
telephones in the same
conferencing with two other
system.
A minimum of one Intercom button is required if internal calls
are to be made or received from the telephone or Line Pools
are to be accessed from the telephone.
Compact
Installer Guide
26 Programming
Prime line
You can assign the Prime line for each telephone. The Prime line
is the first line to be automatically provided at a telephone when
you make a call. The appropriate Prime line will depend on the
customer’s requirements. The default setting is None, which
means that no Prime line is assigned to the telephone. Other
possible settings are an external line (Line number), Line Pool A,
Line Pool Line Pool C or intercom (I/C).
A Prime line is not related to the operation of a Prime
telephone.
Chart 7
Line Access
Call
Back or
Heading
Show s e t : ,
COPY
digit8
4
Back
(
L
i
n
e Show
B&k
Show
Back
Show
Rinsing
4
Next
Back
/Line Pool access
Back
Intercom
2
Show
Programming
27
Call Handling
Use Call Handling parameters to program system-wide
characteristics for certain call features. These characteristics are
not associated in programming with any particular line or
telephone.
Held reminder
Choose if the Held Line Reminder feature is to be active for
external lines. Possible settings are Yes and No. The default
setting is No. If Yes, the programming menu takes you to the
Remind delay setting.
Remind delay
Assign the delay (in seconds) before the Held Line Reminder
feature begins at the telephone which has put an external line on
hold. Possible delays are 30, 60, 90, 120,
and 180 seconds.
The default delay is 60 seconds.
This setting does not appear if Held Line Reminder is not
active.
DRT to prime
Choose if the Delayed Ring Transfer to Prime telephone feature
is to be active for all external lines associated with the Prime
telephone. yes, the programming menu takes you to the DRT
delay setting. Possible settings are Yes and No. The default
setting is Yes.
Ensure that you have an operational Prime telephone.
This setting applies only to external lines with an assigned
Prime telephone.
DRT delay
Assign the delay (number of rings) before an unanswered
external call is redirected to the Prime telephone. Possible
delays are 1, 2, 3, 4, 6 or 10 rings. The defautt delay is 3 rings.
To estimate the delay time in seconds, multiply the number
of rings by six.
Compact
28 Programming
Transfer callback
Choose the delay (number of rings) before a transferred external
call will callback to the originating telephone. The possible delay
is 3, 4, 5, 6, or 12 rings. The default delay is 3 rings.
To estimate the delay time in seconds, multiply the number
of rings by six.
Park prefix
Park prefix assigns a one digit code number to retrieve a parked
call. The default Park prefix is 1. Any digit from 0 to 9, or none,
can be assigned, providing it is not the first digit of a DN or Line
Pool access code.
Park timeout
Assign the number of seconds before a parked external call will
callback to the originating telephone. The possible timeout is 30,
45, 60, 90, 120, 150, 180, 300, or 600 seconds. The default
timeout is 45 seconds.
Camp timeout
Assign the length of delay before a camped call is returned to the
telephone which camped the call. The possible timeout is 30,
45, 60, 90, 120, 150, or 180 seconds. The default timeout is
45 seconds.
Directed pickup
Directed pickup allows any telephone within the system to
answer calls by specifying the ringing telephone’s number (unlike
Call Pickup Group which only allows pickup of calls within a
specified group of telephones). The default is Yes.
On hold
Choose what a caller will
on an external line when the line
has been put on hold. Possible settings are Tones, Music, or
Silence. The default setting is Tones.
A customer supplied music source must be connected in
order to hear music.
Programming 29
Chart
Call Handling
I
:
i
I
show
_
1 l neouo
_
,
Headiig
Held reminder: N
Back
Remind delay:
Next
I
Back
l N”
DRT
3
,
Prefix:
1
I
Park timeout: 45
Next
,
timeout: 45
Directed
hold:
Tones
Compact
Installer Guide
telemanuals.com
30 Programming
Miscellaneous
Use Miscellaneous settings to program various system-wide
characteristics. These characteristics are not associated in
programming with any particular line or telephone.
Background Music
Choose if the Background music feature is to be available within
the
system. Possible settings are Yes and No. The
default setting is No.
If this feature is enabled, ensure that an external music
source has been connected to the KSU. (This music source
is also used for the Music on Hold feature.)
Direct-dial digit
Choose the digit you dial in order to get the Direct-dial Telephone
to ring. The possible settings are any valid digit from 0 to 9, or
None. The default setting is the digit zero.
Link
time
Assign the Link time (in milliseconds). Possible times are 100,
200, 300, 400, 500, 600,700, 800, 900, 1000 milliseconds. The
default Link time is 600 milliseconds.
The Link time required will depend on the requirements of
or other switching system that must
the host PBX,
be accessed by
Link is another name for Recall or Flash.
Telephone relocation
Choose if the Set Relocation feature is to be active. Possible
settings are Yes and No. The default setting is No.
It is advisable to turn Set Relocation ON after the telephone
installation and programming has been done. This provides
you with more flexibility in testing equipment. If this feature is
disabled, and a telephone is moved, that telephone’s internal
number and Administration data remain with the physical
port.
Programming
If new telephones are being installed at the same time that
other telephones are being relocated; you should perform
the following procedure to ensure that Set Relocation occurs:
Select Yes to
ON Set Relocation.
2. Unplug the telephone that is to be relocated.
3. Plug the telephone into its new location.
4. Plug a new telephone into the old
telephone that was moved.
of the
Host delay
Host delay programs the delay in milliseconds between the
selection of an outgoing line and the moment that
sends
dialed digits or codes on that line, The default is
1000 milliseconds.
External code
Assign a one-digit External line access code, or none. The
default is 9. The External code allows an M7100 Telephone or
an
to access external lines.
Line pool codes
Assign Line Pool Access codes for each of the three possible
Line Pools. The possible settings are a one to four digit number
(starting with
8, or 9) or None. The default setting is None.
The codes cannot start with the same first digit of an internal
number already assigned to a telephone.
Codes starting with the same number must be the same
length.
Ensure that the System Coordinator knows the codes.
Compact
Installer Guide
32 Programming
Installer password
This allows you to change the Installer password for access to
Configuration programming. The possible setting is any
combination of one to six letters or numbers. The default Installer
Password is
which is the same as
The default password is required to first gain access to
Configuration programming. However, it is advisable to
change that password to a new one.
Chart 9
Miscellaneous
4.
aneous
Srsten Data
Back
Direct-dial
Next
Sack
Link time:
Set rel
N
Back
Host
Next
Sack
External code: 9
Show
Sack
1
Programming 33
System Data
Use this to change the internal number or Directory Number (DN)
of an individual telephone.
Do not attempt internal number changes within two
minutes of System
,
Enter the appropriate internal number when you are prompted for
the old and the new internal number, A message will appear on
the display if either internal number is invalid. The possible
20 and 99. There
settings are any valid internal number
is no default setting.
No internal number changes occur until the Configuration
session ends. (Press the
button.)
If the “new internal number” already existed for another
telephone, that telephone will be given the “old internal
number”.
There can be only one telephone for each internal number.
An internal number and a Line Pool Access Code cannot
start with the same digit.
Chart 10 - System Data
Note:
If you change a DN, you cannot continue programming
in any of the other sections while in the same
Configuration session. Press the
button to end the
session.
Compact
Installer Guide
34 Programming
Set Copy
Use this for copying System data (programming) or System and
User Administration data (Personal programming) from one
telephone to another. System data is programmed in
Configuration and Administration. User Administration
programming is performed by the user at the individual
telephone, and allows the telephone to be customized according
to the user’s requirements.
Set Copy Options
data
When this message appears on the display, you can choose to
copy System data.
When this message appears on the display, you can choose to
copy System and User data. Both telephones must be the same
model and connected to the system before this option can be
used.
Do not confuse C. Set COPY with the
display
button (or
on the M7208 Telephone), which is
for selective copying of specific groups of settings from
one telephone or external line to another.
Set Copy characteristics which can NOT be copied
options
Log
Directory
Private line appearances
Prime telephone designation for a line
Direct-dial telephone designation
Extra-dial telephone designation
Control telephone designation for a line
Service mode Ringing telephone designation for a line
Receive tones
Logging set designation
Show external Voice Message
Log space
First display
Compact
Installer Guide
36 Programming
Characteristics which CAN be copied
Except for those characteristics previously listed, all telephone
related settings can be copied to a destination telephone,
overriding any previous programming. Listed below are the
System level settings and User Administration settings which can
be copied.
System settings in Configuration programming
2. Line
Line assignment
Answer
Ringing line preference
Line pool access
Number of Intercom buttons
Prime line designation
Programming 37
System settings in Administration programming
5.
Set Filter
Full handsf ree
Wandsfree answerback
pickup group
Paging
Auxiliary ringer
Direct-Dial
Forward on busy
Forward on no answer
Receive tones
Priority call
9.
Services
Vmsg
settings
if desired, the following Personalized settings can be copied
along with the System data:
Programmable button assignments (Internal Autodial,
External Autodial, and feature access)
Language choice
Personal Speed Dial entries
Compact
Installer Guide
38 Programming
Using Set Copy
You can only enter Set Copy through the Configuration access
code and with the Installer password.
Entering Set Copy
After
1.
appears on the display:
Press
twice.
The display shows C. Set
2. Press
Chart 11
COPY.
to go to COPY:
data.
Set Copy
C. Set cow
D.
Uersion
data
COPY :
Enter
pad digits
Back
.
telemanuals.com
Testing the
and
external lines by selecting each line in turn at one
of the
and verifying the
tone. If you do
get a
tone; plug a single-line
into the
line at the distribution panel. If you still do not get a
dial tone, check all your wiring or contact your telephone
company.
2. Check all internal connections by calling each
telephone from another
telephone.
3.
the quality and clarity of all connections. Check for
crackling, static, hums, or any other unusual noise,
4.
If there are any problems, refer to other procedures in this
section.
5. Verify the visual indicators:
To check a button:
1. Select a line or Intercom button. The
that button should appear.
indicator beside
To check the display:
1. Press
The display shows Press
2. Press the
a button.
button to exit from this feature.
Compact
installer Guide
40 Troubleshooting,
Terminal Adapter
trouble
Check the single line telephone connection by using an
installer’s test telephone.
2. Check the connections to the jack.
3. Check the connections to the
4.
Disconnect the
and replace it with a working Not-star
telephone. If the telephone still works properly, this verifies
that the KSU is working properly.
5.
Verify that programming has been done as described in the
Analog Terminal Adapter Installation Card.
6.
If the trouble seems to be in the KSU, double check all wiring
and programming options. If this does not help, refer to the
KSU down section of Troubleshooting.
WARNING
This unit must be powered from a Class
that is UL and CSA Listed.
source
Auxiliary Ringer trouble
1.
If the Auxiliary Ringer is used for Service Modes, ensure that
Service Modes is activated from the Control Telephone.
2.
Check the wiring between the Auxiliary Ringer generator and
the ringing device. (See the Internal Wiring chart.)
3.
Check the wiring between the Auxiliary Ringer and the
distribution panel.
4.
Check the Auxiliary Ringer contact operation with an
ohmmeter across the pins.
5.
Check that the Auxiliary Ringer is programmed to ring for
any of the following programmable settings:
Troubleshooting 41
Feature
Ring for a specific line
Ring ‘for a specific
___
Service Modes
Ringer
Programmed in:
A. Configuration (1.
General
Data)
(5. Capabilities)
(6, Service Modes)
,
Installer Guide
42 Troubleshooting
Cal Identification Interface
1.
Use the Call Information feature on an incoming call to verify
the operation of the
2
Check the connections to the Cll. Refer to the
Installer Card for installation details.
3.
Verify that the programming has been done as described in
Programming Record and the Compact
the Compact
System Coordinator Guide.
4.
Verify that you are subscribing to visual Call Display services
from your local telephone company.
,
5. Replace the
Dial tone absent (on external lines)
1 .
Use Button Inquiry
to check the feature of
a programmable memory button that you think is assigned
as an external line.
2.
Check for a dial tone by using an installer’s test telephone at
the connections for the external line on the distribution block.
3.
Check the connections between the KSU and the distribution
block.
External Paging trouble
1.
Check the wiring between the
paging amplifier.
connector and the
2.
Check the wiring between the connections shown in the
Internal Wiring chart.
3.
Test the external Page feature
that it is working. The output from the
775
across 600
to ensure
KSU is
Troubieshooting 43
KSU down
1.
Check that the AC power cord is properly connected.
that the Software Cartridge
seated in its slot.
is
3.
If AC power
and the LED indicator on the KSU is
OFF, replace the KSU.
44 Troubleshooting
Music on Hold/Background Music trouble
1.
Ensure that the volume control
is turned
up and you are using the Background Music feature code
Check the applicable Configuration programming settings to
ensure that the feature is enabled:
Feature
Programmed in:
Music on Hold
3.
Background Music
4. Miscellaneous
handling
3.
Check the wiring between the music source and the
connector.
4.
Check the polarity of the connections between the music
source and the distribution block.
5.
Ensure that the music source is turned ON, is operational,
and has the volume control properly adjusted.
Telephone dead
1.
Check for dial tone.
2.
Check the receiver cord connection.
3.
Check the display. If the display is unreadable, ensure that
the display contrast adjustment
q
is
appropriate.
4.
Check the internal wiring at both the modular jack and the
distribution block.
5.
Check the internal line.
6.
If the problem persists, replace the telephone with a known
telephone.
working
Note:
An internal line should have between 15 and 20 Vdc
across the Tip and Ring when the telephone is
disconnected.
telemanuals.com
If you are required to continue programming, refer to the
Compact
System Coordinator Guide.
Give the System Coordinator the Compact
Programming
Applying the button labels
If you perform all of the programming for a system, apply the
appropriate button labels on the telephones. Before you apply
button labels, activate the Button Inquiry feature
to avoid activating features as you put the
button labels onto the buttons.,
For the customer
Remember to leave the following items at the installation site:
For the System Coordinator
Compact
System Coordinator Guide (with the
Programming Overlays)
Programming Record
Compact
Optional equipment User Cards (for example, the BLF and
Spare button labels and button caps
Telephone User Cards (for the
and M7324 as required)
compact
Compact
Prime Telephone card
M7208, M7310,
In the KSU pocket
Compact
Guide
Optional equipment Installation cards (for example, the
BLF and
Compact
Installer Guide
46 Finishing up
Personal programming,
Information on telephone feature programming and operation
can be found in the Compact
System Coordinator Guide.
Display services
Your
system can access information contained in Call
Display services offered by your public telephone company, and
uses that information to provide additional messaging tools to the
user.
You can access Call Display information only if you
subscribe to the services, and if you have Call
Identification Interface hardware installed. Contact your
Service Representative for more information.
Call Display information may be shown on your telephone
display when a call is alerting, identifying the caller to you.
Specific telephones are programmed to receive this information
in Administration programming. For more information see the
Coordinator
Programming chapter in the Compact
Guide.
telemanuals.com
Coordinator Guide
telemanuals.com
Welcome to
1
System Coordinator’s role
Assisting your co-workers
Your Service Representative
Enhanced Transfer
Call Display services
Programming
2
2
2
3
13
How to do programming
Planning
Programming tools
Administration overview
Administration headings
Entering Administration
Exiting Administration
Moving through Administration
Using the Overlay
The
display buttons
Programming details
System Speed Dial
Names
Time and date
Direct-Dial
Capabilities
Dialing Filters
Telephone (Set) abilities
Line abilities
Class of Service (COS) passwords
Service Modes
Password
Defaults
Services
Auto Call Info
Telephone (Set) Services
Voice Message Center telephone numbers
Voice Message Center lines
Copying settings
Compact
13
13
15
16
16
18
18
19
20
22
23
25
29
32
35
36
36
40
45
45
48
52
53
54
54
55
56
5 6
57
System Coordinator Guide
ii
Contents
Telephone programming
Capabilities programming
Programming reminders
telephones
Prime telephone
Page zones .
tine Pools
Miscellaneous programming
Call Pickup Groups
S e r v i c e Modes
57
57
57
58
59
60
60
60
60
61
62
Telephone features
63
Using
features
Answering the telephone
Related features
What line indicators mean
Rings you may hear
Displays
Prime telephone displays
Notes
Displays
Notes
Call Forward
Related features
Displays
Notes
Call information
Related features
Displays
Notes
Call Log
Related features
Displays
Notes
Call Park
Displays
Notes
Call Pickup
Displays
Compact
System Coordinator Guide
64
67
68
69
69
69
72
73
74
74
76
77
78
78
79
80
81
81
81
82
88
88
91
92
92
93
94
94
Contents iii
N o t e s
Call Queuing
Notes
Camp On
Related features
Displays
Notes
Conference
Displays
Notes
COS Password
Displays
Notes
Customizing your telephone
Related features
Dialing
Related features
Displays
Notes
Do Not Disturb
Displays
Notes
Feature Programming
Displays
Notes
Group Listen
Displays
Notes
Handsf
Notes
Hold
Notes
Host System Signaling
Host system signaling codes
Displays
Notes
tine Pools
Displays
Notes
Messages
Related features
Compact
95
97
97
98
98
98
99
100
102
103
104
104
104
105
111
112
113
114
116
117
117
117
118
119
120
121
121
121
122
123
124
125
126
126
128
128
129
129
130
131
133
System Coordinator Guide
iv Contents
D i s p l a y s
Notes
Telephones
B u t t o n s
Headset
Hearing Aid Compatibility
Wall Mounting
Page
Related features
D i s p l a y s
Notes
Priority
Displays
Notes
Service Modes
Displays
Notes
Special Telephones ,
Speed Dial
Notes
System features
Speed Dial
features
Displays
Transfer
Displays
Notes
Voice Call
Displays
Notes
133
136
137
137
140
140
141
1 4 1
142
142
143
143
144
145
145
146
147
150
151
152
153
156
157
157
158
159
161
162
163
163
User cards
165
Glossary
191
Index
207
Compact DR5 System Coordinator Guide
telemanuals.com
In addition to basic telephone service, your
digital key
system has many extra features that
greatly improve your
office communications,
take
will help you to learn
the various tasks which a System Coordinator should perform.
This guide also serves as a reference when you assist
co-workers to become familiar with
features.
When a telephone system is first installed, it takes a bit of time to
settle into using new equipment.
minimizes this
orientation by providing straightforward features and simple
instructions.
System Coordinator’s role’
The System Coordinator plays an important role in customizing
to suit the organization and updating information as the
office grows and changes.
can be customized at three levels:
Personal programming
Personal programming is done by individual telephone users
who wish to personalize their
telephones by
programming features and telephone numbers onto specific
memory buttons.
Administration programming
Administration programming is done by the System Coordinator,
when you want to change various system-wide settings, as well
as some specific settings for each line or telephone.
Configuration programming
Configuration programming is usually done for you by the
is being
Installer or Service Representative when
installed. Specific system-wide parameters are set up in
Configuration.
Compact DR5 System Coordinator Guide
2 Welcome to
Assisting your co-workers
It is human nature to ask someone how to do something rather
than read a user guide. The System Coordinator may be asked
to demonstrateto co-workers how to select and use
features. To help you prepare for that possibility:
Familiarize
with the procedures for using.
features. Examine the components of your
system,
identifying the buttons on the different types of
telephones Read the Telephone User Cards chapter of this
Guide for more information on each telephone.
Familiarize yourself with the various programming reminders
provided at the end of the Programming chapter of this
Guide. Distribute copies of these reminders to your
co-workers after filling in information such as System Speed
Dial numbers and names.
It is important for everyone in the office to know that you are the
System Coordinator and to know when you are available for
consultation. You may wish to schedule sessions for small
groups or provide individual assistance to co-workers for
telephones.
programming features on their
Your Service Representative
Ask your Service Representative for the service department’s
telephone number, and write it down. If you have problems with
your
equipment, telephone your Service Representative.
If you have problems with programming or using any of the
features, first read the appropriate section of this Guide and try
again before calling your Service Representative.
Enhanced Transfer ,
There is a new procedure for using the Transfer feature in this
system. If you are upgrading a
Compact system, be
sure to familiarize yourself with the new procedure.
Compact
System Coordinator Guide
Call Display services 3
Call Display services ,
Most public telephone companies offer Call Display services
which provide information about an incoming call. The caller’s
name, telephone number and in some cases, long distance
indication, can be shown’on a telephone with a display. Your
system uses this information so that you can:
.
view incoming call information’as welt as the
line
name that receives the call,
keep a log of incoming call Information and,
view an integrated display that appears when you have
received a message from either an internal
user or a
Mail message from an external caller.
You can access Call Display information only if you
subscribe to the services offered by your public
telephone company, and if you have the appropriate
hardware installed. Contact your Service Representative
for more information.
Call Display Information
Call Display information may be shown on your telephone
display when you answer an incoming call. In addition to the
caller’s name, telephone number and long distance indicator, if
system can display the line name that
available, your
received the call.
In the case where several users share a line, only one telephone
can be designated to automatically receive Call Display
information when a call is alerting on that line. If the
is
transferred or camped to another telephone, the Call Display
information is automatically available to that telephone.
If a line is not administered to automatically deliver Call Display
information to a telephone, the user can invoke the Call
Information feature (see Telephone Features section) or answer
the call to view the information.
Compact
System Coordinator Guide
4 Call Display services
Depending on your requirements, Call Display information
presents several convenient options.
When
is identified before the call is answered, you
can answer using a personal greeting. You can also prepare
yourself prior to answering the call by retrieving any relevant
orienting yourself to the expected
documents,, or
discussion,
,
The Long Distance indicator alerts you that an incoming call
is long distance and may therefore have higher priority.
If you are unable to immediately attend to an incoming call,
you can use the calling information to make a quick note.
You can shorten the interruption time of a call from a
recognized person. For instance, you can quickly answer
the call and let the party know that you are busy but will
return the call soon.
A telephone can be programmed to first view either the
caller’s name or number or line name, For example, an
attendant might wish to see the calling number and area
code first in order to transfer the call according to sales
region. The salesperson’s telephone could display the
caller’s name first so they can answer with a personal
greeting.
Compact DR5 System Coordinator Guide
Call Display services 5
Display information allows you to answer calls on a
priority ‘basis, For example:
l
l
If several calls are alerting at your telephone at the same
time, you can request information about the calls to
decide which one may be more important.
If you are already on a call, information
a second
call starting to alert at your telephone can help you to
decide whether to answer the second call or remain
connected to the first call.
If you are in a meeting, the information associated with
an incoming call can help you determine if the call is
important enough to interrupt the meeting.
l
If you have several calls on hold and wish to identify the
callers, you can view the Call Display information
associated with each of the calls to help you determine
which one you will respond to first.
Programming tips
In order for the designated telephone to automatically receive
Call Display information, it must be programmed to ring for
incoming calls on that line.
Before programming Call Display information you may wish to
consider the following:
which individual would benefit the most from automatically
receiving Call Display information on an alerting line?
how are calls routed and what information is the most
important to know before a call is answered? For instance, if
certain lines are private to individuals, an attendant might
wish to first view the line name to determine who the
incoming call is for.
Compact
System Coordinator Guide
6 Call Display services
Call Log
The
Call Log feature uses incoming Call Display
information to make a record of
details for follow-up. Call
Log also records several other useful facts such as the time and
date of the log entry, the number of repeated calls by the same
caller and which telephone answered the call if it was
subsequently rerouted and handled by someone else in the
system.
When the volume of incoming calls exceeds the ability of
employees to handle all calls, or when staff are unavailable to
answer calls, Call Log provides a convenient means of capturing
information about missed calls.
When connected to a call that has Call Display information, the
feature of Call Log can be used to provide a quick and
accurate means of recording the caller’s information for future
use (see Telephone Features for more information).
Programming tips
Call Log space can be assigned to individual telephones
according to how much space you wish to allocate to each user.
In order to maximize the value of Call Logs and avoid confusion
for the end user and their customers, it is important to consider
the following when configuring Call Log:
Application of Call Log
Does the user want to return customer calls, track the
numbers of calls unanswered, keep a record of most
commonly called numbers, etc.?
Who is most interested in logging calls on a particular line?
For instance, dentists working in a clinic may have an
individual line assigned to them but prefer that the
receptionist handle all of the calls logged on their line.
Compact
System Coordinator Guide
,
Call Display services 7
strongly recommend that you, limit the number of users
logging calls for the same line, as this would be confusing. For
example, if two users are logging calls for the same line, they do
not know who the call was originally intended for nor are both
Logs updated when one of the users returns a customer‘s
call. Potentially a customer could be called back twice,
There are
situations where the same call needs to be togged
at more than one set.
__
Recommended configuration 1
,
All lines appear at the Attendant Position, Incoming calls are first
answered on the Attendant’s set and then transferred to the
required destination.
The Attendant wants to track all calls unanswered on the system,
during working hours and after hours. The users want to capture
in their Call Log, any calls which they did not answer at their set
and be able to return those calls from the log.
The Attendant Position logs No
answered on all lines and
the users log calls Unanswered
In this configuration the
user will log calls transferred to them via intercom
from the
attendant or another user, even though the administration setting
is
Set: N). Thus the entries in their Call Log are
specifically meant for them.
Compact
System Coordinator Guide
8 Call Display services
Logs with an Attendant Position
Attendant’s telephone
Programming:
Attendant Position
Configuration:
Line Access
Line Assignment
(all lines to appear at
the Attendant’s set)
Ringing
Administration:’
Log Defaults
(assign log
to all sets for example, 25.)
Set Services
Set:
Set Programming:
one answered)
Set Users
Administration:
Set Services
Set: N (no lines assigned)
Set Programming:
Compact DR5 System Coordinator Guide
Call Display services
Recommended
2
user has a unique line appearing at their set. The
users have a variety of requirements in terms of logging calls.
Using
q
the users can program logging
capabilities specifically for their
Call L o g s with dedicated lines
Programming:
Configuration:
Line Access
Line Assignment
Ringing
Administration:
Log Defaults
Set Services
Set:
Set Programming:
(No one
all Calls,
No
Compact
System Coordinator Guide
10 Call Display services
Recommended configuration 3
The Not-star system has lines 1 and 2 appearing on all sets. The
supervisor wants to log all calls for lines 1 and 2 at his/her set in
order to analyze call traffic. Two users have been selected to
return unanswered customer calls; To avoid confusion when
logging and sharing lines, one user logs Ho
answered
calls on line 1 and a second user logs No one answered calls
on line 2. This dearly identifies who is responsible for returning
calls for each line and ensures that only one person calls the
customer back,
Call Logs with shared lines
Programming:
Configuration:
Line Access
Line assignment
Ringing
Administration:
Log Defaults
Set Services
Show Set: 21 (supervisor’s set)
Set:
Lines
Y
Show Set: 22
Set: Line
Y
Show Set: 23
Logging Set: Line
Compact DR5 System Coordinator Guide
Y
Call Display services 11
For more information, see the Call tog Feature
Message Waiting
you to send and receive internal
messages
as maintain a record of your messages. If you
have subscribed to Voice Mail Messaging (provided by your
public telephone company), and visual message waiting
indication is available, Message Waiting also informs you if you
have messages at your Voice Message Center and allows you
to:
receive a visual indication that you have messages waiting,
your Voice Message Center to hear your messages and,
clear the message waiting indication from your display.
Programming tips
In order for a telephone to. use this feature, it must have a line
appearance and Message Waiting must be activated for that line
by your public telephone company.
It is possible for two or more telephones to share a line
appearance. You must determine if one, some or all of the users
sharing a line will receive Message Waiting notification. If it is a
sub-group,
as a sales team within a company, it may be
appropriate to share the feature providing that the users have an
agreed upon procedure for retrieving and deleting messages.
For further information on Call Information, Call Log and
Messages, see the Telephone features section. Programming
actions are described in further detail in the Programming
section.
Compact
System Coordinator Guide
12
Display services
telemanuals.com
Compact
System Coordinator Guide
telemanuals.com
The system comes programmed with default settings that may be
sufficient initially.
programming is performed by
the System Coordinator, and lets you change settings that
probably have to be updated regularly
staff turnover
or new business
can also assign some features to
and
This provides
with real
flexibility in making your telephones work together.
This chapter contains detailed
for programming
System Speed Dial codes, Names for lines and telephones, and
Time and Date information. If you are new to Administration
programming, you may want to get comfortable with these three
procedures before attempting other procedures.
Personal programming does not follow the same procedures as
Administration programming. Personal programming allows you
to assign a particular function to some of the keys, and is unique
to each telephone. For more information on Personal
programming, see the Feature programming description in the
Telephone features chapter.
How to do programming
The system is programmed using a M7208,
or M7310
Telephone. Use the buttons on the telephone to program a
setting or to request a specific programming action.
guides you step by step on the telephone display while
you enter programming, select and change what you want, and
exit programming.
Planning
Only one Not-star telephone can access Administration
programming at a time. While programming a telephone, you
cannot use it to make or receive calls. While you are
programming, other users of the
system may use their
telephones, but cannot program any memory keys.
Compact
System Coordinator Guide
Determine programming requirements
Read about the available programming settings in this chapter,
then determine how your co-workers would like the features
programmed.
Get the following information:
the numbers of the installed lines,
the internal telephone numbers of installed
telephones,
the telephone numbers to be programmed into System
Speed Dial,
the names for lines and telephones,
the lines and internal numbers that are subject to Line
abilities and Set abilities programming,
the required Filters,
the Set Abilities to be assigned to individual telephones,
how the system should be programmed to optimize the
Service Modes feature,
whether a new Administration password is required, and
whether Class of Service passwords are required.
Compact
System Coordinator Guide
Programming 15
Programming tools
A
telephone
System programming can be performed on an M7208, M7310 or
M7324 Telephone.
The
Programming Overlay
The
is a
used during
easiei for you to ‘recognize the button that
cutout that labels
This makes it
want.’
The
Overlay for the M7208 Telephone is
placed over all of the eight buttons. The Programming Overlay for
the
and M7324 Telephones is placed over the top four
Programming
memory buttons with indicators. The
Overlays are provided at the end of this book.
The Compact
Programming Record
The Compact
Programming Record provides a convenient
way to record what you have programmed. It also helps you to
plan your programming. Settings are grouped according to their
function.
Pages from the Record may be photocopied as necessary for
programming many telephones or lines.
The
Telephone User Cards
Each
telephone has a
Telephone User Card that
lists the most commonly used features.
The Compact
Telephone Feature Card
The Compact
Telephone Feature Card lists the features
that can be accessed with the
button.
Compact
System Coordinator Guide
16 Administration overview
Administration
Administration programming lets you change settings for the
entire
system, as well as settings for individual
telephones and external lines.
Pre-programmed default settings may initially be sufficient for
your needs. You can use Administration programming to
customize your Nor-star system by changing these default
settings. In this section, default options are shown in bold type.
The defaults correspond to those assigned during
installation. The option you see while programming may be
different if that setting has been changed. If the display shows a
line number or internal number during programming, an example
is shown in the Administration procedures.
Administration headings
Headings and subheadings in Administration programming help
you to keep track of where you are. An example of a heading is
dial for programming System Speed Dial. When
you program a System Speed Dial number,
is
displayed as a subheading.
Compact
System Coordinator Guide
Administration
Administration programming has nine headings:
ADMINISTRATION CODE
dial
System Speed Dial assigns a two-digit
code
for fast dialing of up to
telephone numbers from any
telephone.
2
.
Time and date
Names identifies
telephones by name.
lines and
Time and Date adjusts the time and
date displayed on each
telephone.
Direct-Dial
Direct-Dial designates the telephone
that can be reached by dialing a single
digit.
Capabilities
Capabilities defines dialing filters, line
abilities and telephone abilities. It
assigns restrictions and capabilities to
Class of Service (COS) passwords, to
telephones, to lines and to
line/telephone combinations.
Service Modes controls how’ the
6.
system responds to calls,
depending on the time of day.
7. Password
Password changes the password that
controls access to Administration
programming.
8 .
D e f a u l t s
Log Defaults reallocates the Call Log
space for all telephones in the system.
9. Call
Call Services customizes the use of
Call Display information at your
telephone.
Compact
System Coordinator Guide
18
Administration overview
Entering Administration
When your system is first installed, there is no password stored
in the
system. You are not prompted to enter a password
as you enter Administration for the first’time unless your
Customer Service representative has already programmed one
for your system.
To Enter Administration:
1.
Release all calls’ on your telephone.
Enter the Administration access code:
3.
If the display changes to Password: , enter the
Administratbn password. (The password is not shown on the
display as you enter it.)
If the password is correct, the display shows
dial , and three triangular indicators
shown on the vertical display.
are
If the password is incorrect, the display does not change.
Check the password. Press
and re-enter the
password.
4.
Place the
Programming
over the buttons.
Exiting Administration
stores your changes automatically as soon as you alter
any settings; you do not need to “save“ your changes.
1. Press
The display briefly shows End of session.
Compact
System Coordinator Guide
Administration overview 19
Moving through Administration
To program a setting, you must first locate the correct heading.
of Administration using the
To do this, scan through th
and
buttons.
.
To
through
After entering
speed dial.
2.
headings:
the display shows
Press
The display shows
Names
Press
The display shows
Time and date.
3.
Press
The display shows 4. Direct-Dial.
4.
Press
The display shows 5.
5.
Press
The display shows
6.
Press
The display shows 7. Password.
7.
Press
The display shows
ts.
8.
Press [ N e x t ] .
The display shows 9. Call
9.
.
Press
The display shows
dial.
Compact
System Coordinator Guide
20
Administration overview
Using the Overlay
The indicators show which buttons can be used at that
programming step. The functions on these buttons allow you to
move through the headings and subheadings of
programming.
up
the hierarchy of headings and
subheadings.
moves down in the hierarchy of headings and
subheadings, or to begin programming settings
under a heading or subheading,
moves to the next heading, subheading, or
programmable setting.
to the previous heading, subheading, or
programmable setting.
Some of the functions identified on the Programming Overlay for
the M7208 Telephone are available on display buttons on M7310
and M7324 Telephones. For information about the additional
functions on the M7208 Telephone overlay, see the section in
this chapter entitled The
display buttons.
Compact,
System Coordinator Guide
Administration overview
Programming Overlay for the M7208 Telephone (top) and for the
and M7324 Telephone (bottom)
Compact
System Coordinator Guide
22 Administration overview
The
display buttons
Display buttons perform many functions. Depending on where
you are in programming, one, two, or three display buttons may
be available, at any one time. Press one of the display buttons to
select the function that you want.
Display message
Display button label
Display button
The most common display button labels are:
programmable setting.
moves the cursor one space backward (backspace)
and delete a character, allowing you to re-enter a
number or letter.
copies line or telephone programming.
shows the last part of a displayed message longer
than 16 characters.
shows the first part of a displayed message longer
than 16 characters.
moves the cursor one position to the right when
programming a name.
moves the cursor one position to the left when
programming a name.
Compact
System Coordinator Guide
Administration overview
23
Programming details
Entering numbers
Numbers are entered from the
telephone
pad. The
display button may be used to edit the number.
Line numbers must always be entered as a two-digit number with
a leading zero. Internal telephone
referred to as
are always two- digits long.
Directory Numbers
Viewing long telephone numbers
External telephone numbers can be up
24 digits, but the
telephone display is only 16 character spaces long. If you wish to
see a previously programmed number that is longer than 16
digits, you must do the following:
Begin, for example, with
The display shows
first 15 digits. The three dots
the end of the display indicate that more digits remain be
displayed for the external number.
1
at
To see the remaining digits, press
2. To see the first 15 digits again, press
Compact
System Coordinator Guide
24 Administration overview
Entering names
Letters and numbers can be entered as part of a name for
various settings. The method of entering a name is always the
Begin with a
prompts you to enter a name. The
( ) to indicate where you can enter the
display shows a
character;
name:
,
Press the
on the dial pad with the printed letter or
number that you want.
Each time that you press the button, a new character is
shown on the display. For example, the button for the
number 3 has the letters D, E, and F, where:
D is shown after the first press
E is shown after the second press
F is shown
the third press
3 is shown
the fourth press
D is shown’ again after the fifth press.
(Letters are always shown in upper case.)
2. When the character that you want is displayed,
or
to move the cursor to the next character
press
position.
OR
if you want to correct a character entered by mistake,
or
until the cursor is positioned beneath the
press
character that you want to correct.
OR
If you want to
the cursor back and delete a character,
press
3.
Compact
Repeat step 1 for the remaining characters.
System Coordinator Guide
System Speed
System Speed
The System Speed Dial programming section allows you to set
the Speed Dial codes for external telephone numbers which the
people in your office use most often. Use the Personal Speed
Dial feature to program numbers used
only one or two people.
Display digits
3.
and d a t e
Speed
name
restriction
4. Direct-Dial
Capabilities
8.
Defaults
9. Call
You can program 70 System Speed Dial codes ranging from
to
Compact
System Coordinator Guide
26 System Speed Dial
System Speed Dial Number
System Speed Dial Number lets you assign a System Speed Dial
telephone number to a two-digit code. The System Speed Dial
Number may contain 24 digits.
Begin with the display showing 1.
dial.
‘Press
The display shows
2.
dial
Select the Speed Diai code you want to program:
Press until the display shows the correct code.
OR
Enter the Speed Dial code on the dial pad.
To’assign default settings, press
and then
press
to go to the next Speed Dial code.
3.
Press
4.
Press
.
For example, the display may show
5.
Enter the new telephone number from the dial pad , including
all digits such as an initial or an area code that must be
dialed to call the number manually. If you need to backspace
the cursor, press the BKSP display button.
For example, press
The display shows 5551234,.
6.
Press
to store the System Speed Dial number.
Programming hints
A Host System Signaling feature code may be inserted into the
System Speed Dial number. Run/Stop and Pause each use one
character position; and Link, Timed Release, and Programmed
Release each use two positions.
For more information on using these features in System Speed
Dial programming, see the Host System Signaling section in the
Telephones features chapter.
Compact DR5 System Coordinator Guide
System
line Selection
Line Selection allows you to specify the external line that is used
for a System Speed Dial number. The options are the Prime
line, an external line, or a line pool.
After you have programmed a System Speed Dial number, press
and the display
‘Use
1
OR
Use 1
62, for example, if a line is already assigned
OR
Pool code: 42, for example, if a line pool access code is
already asslgned.
1. To change the setting, press
the option to be programmed.
2.
until the display shows
If you select a line number or a line pool access code, enter
the digits from the dial pad. A line pool access code can be
from one to four digits long.
Display Digits
Display Digits determines whether the telephone number is
displayed when a System Speed Dial number is used, or whether
a name associated with that number is displayed.
After you have programmed a line selection for a System Speed
Dial number, press
and the display shows
1.
Press
and N (No).
to change the setting. Options are Y (Yes)
Compact
System Coordinator Guide
28 System Speed Dial
System Speed Dial Name
System Speed Dial Name allows you to assign a name to the
stored System Speed Dial number. When the Display Digits
setting is “No”, the programmed name is shown on the
display when the System Speed Dial feature is used.
The name can be up to 16 characters long. The default name is
the System Speed Dial number; for example,
Dial
for System Speed Dial code 02.
After programming Display digits to N, press
display shows Name.
1.
and the
Press
The display shows the assigned or default name.
2. Press
3.
Enter the first character of the name by pressing the
appropriate dial pad button one, two, three, or four times. For
more information, see the section in this chapter entitled
Entering names.
4. To move the cursor to the next position, press
Continue entering characters.
Programming hints
You can program System Speed Dial Name only if Display Digits
is set to No.
Bypass Restrictions
Bypass Restrictions allows the System Speed Dial number to
bypass any restrictions in applied Dialing filters. Dialing filters are
programmed in the Capabilities section of Administration
programming.
After programming the System Speed Dial Name, press
and the display shows
N.
Press
to change the setting. Options are N (No),
and Y (Yes).
Compact
System Coordinator Guide
Names
You can assign names to identify external lines and your
co-workers” telephones. During a call, the name (if programmed:
is shown on the telephone display instead of the external line
number or internal telephone number of the caller.
speed dial
6.
S e r v i c e Modes
Programming hints
Telephone names and line names can contain both letters and
numbers, but cannot be longer than seven characters. The
symbols cannot be used.
You can give the same name to two or more telephones, or to a
telephone and a line in your system. To avoid confusion, you
should avoid such duplication. Use initials, abbreviations, or ever
nicknames to give each telephone a unique name.
Two lines cannot have the same name. If you enter a line name
which has already been used, you hear an error tone, and the
display shows Use unique
Compact
System Coordinator Guide
Telephone Names
Personalize your office communication by assigning names to
the telephones in the
system. A telephone’s default name
is its internal number, for example, 27.
Begin with the
showing
speed
Press
The display shows 2.
2.
3.
Press
twice.
The display shows
set:
Enter the internal number of the telephone.
OR
Press
for the name of the telephone with the first
internal number.
4. Press
The name is removed from the display, and a cursor is
shown.
5.
Enter the first character of the name by pressing the
appropriate dial pad button one, two, three, or four times. For
more information, see the section in this chapter entitled
Entering names.
Note:
Press
to restore the default name and go
to the next internal number.
6. Press
to move the cursor to the next position.
Continue entering characters.
Programming hints
If Automatic Telephone Relocation is turned ON, the name and
internal number of a telephone are saved if the telephone is
moved within your system.
Compact DR5 System Coordinator Guide
Names
Line Names
Line Names allows you to assign a name to an external line. The
default name is the line number, for example, Line
Begin with the display showing
speed dial .
Press
The display shows
Press
display shows
3, Press
The display shows Line
4.
Press
.
The display shows Show 1
5.
Enter the line number from the dial pad.
OR
Press
to program the name of line 01.
6. Press
The name is removed from the display, and a cursor is
shown.
7.
Enter the first character of the name by pressing the
appropriate dial pad button one, two, three, or four times. For
more information, see the section in this chapter entitled
Entering names.
Press
to restore the default name and go
to the next external line.
to move the cursor to the next position.
Continue entering characters.
8. Press
Compact DR5 System Coordinator Guide
,
32 Time and date
Time and date
Time and date programming allows you to set the time and date
which is shown on the display when a telephone is not in use. As
with any clock, this needs to be done every time that your office
has a power failure;
7. Password
8.
I
Defaults
9. Call Services
Changing the time and date is easy, but there are a couple of
things to remember:
All times and dates must be entered using numerals. For
example, February would be entered as “2”.
The time may be entered in either 12 or
format. If the
display is in English, and the hour entered is less than
thirteen, the display prompts you to specify
or
The year is not shown on the telephone display, but make
is programmed to allow
sure that it is set correctly.
for leap years.
Compact
System Coordinator Guide
and
33
English language displays always show the time in
format, while the aiternate language displays always use the
24-hour format.
Setting the time
Begin with the display showing
dial .
Press
twice.
The display shows 3. Time and date,
Press
The display shows the time, for example, Time
Press
The display shows the hour, for example,
4. Set the hour.
a. Press
A cursor replaces the number on the display.
b.
Enter the hour using the dial pad.
For example, press
c. Press
The display shows the minutes, for example,
Minutes:
5. Set the minutes.
a. Press
A cursor replaces the number on the display.
b.
Enter the minutes using the dial pad.
For example, press
c. Press
If the hour entered in step 5 is less than thirteen, the
display shows .
6.
To switch the message to PM , press CHRNGE.
To switch it back to am , press
again.
7. To set the date, press [Next].
Compact
System Coordinator Guide
34 Time and date
Setting the date
Begin with the display showing
1. Press
twice.
The display shows
2.
dial .
and
Press
The display shows the time, for example, Time
3. Press
The display shows the date, for example, Date
Press
4.
The display shows Year: 88.
5. Set the year.
a. Press
A cursor replaces the number on the display.
b.
Enter the year using the dial pad.
For example, press to enter the year 1990.
c. Press
The display shows the month, for example
81.
6. Set the month.
a. Press
A cursor replaces the number on the display.
b.
Enter the month using the dial pad.
For example, press
to enter February.
c. Press
The display shows the day, for example
7. Set the date.
a. Press
A cursor replaces the number on the display.
b.
Compact
Enter the date using the dial pad.
For example, press
System Coordinator Guide
81.
Direct-Dial
Direct-Dial programming allows you to call the Direct-Dial
telephone assigned to your telephone by dialing a single digit.
Use the Direct-Dial heading to specify the telephone
directory number (DN) designated as the-Direct-Dial telephone.
CODE
Password:
speed dial
2. Names
3. T i m e and date
I
4. Direct-Dial
8.
I
Direct-Dial
Defaults
Use the
button, the
display button and the
dial pad to enter the internal number of the telephone to be
designated as the Direct-Dial telephone.
Programming hints
To complete Direct-Dial telephone programming, assign a
Direct-Dial telephone to each telephone in the system using the
Capabilities section of Administration programming.
The digit you dial in order to get the Direct-Dial telephone to ring
can be programmed by your Customer Service representative.
Compact
System Coordinator Guide
36 Capabilities
Capabilities
Capabilities programming assigns restrictions and exceptions to
Class of Service (COS) passwords, telephones, and lines.
Telephone abilities
Dialing Filters
A dialing filter is made up of restrictions and exceptions. These
specify the external numbers which can or cannot be dialed from
a telephone or on a line.
After dialing filters are defined, they may be used as telephone
(set) filters, line filters and line/set filters to manage outgoing
calls.
Use the
button, the
display button, the dial pad,
and the
display button to program the restrictions and
exceptions for each dialing filter.
Compact
System Coordinator Guide
For example
You may need filters for three different types of users:
Managers may require unrestricted dialing.
Secretaries may need to be limited to calls on line 003 to the
West coast office only.
- Clerks may need to be limited to calling specific area codes
and the West coast office:
Dialing filters are most commonly used to prevent unauthorized
long-distance calls, without restricting local calls. Dialing filters
restrict the numbers that an internal user can
on external
lines.
a line/set filter has been defined for the line selected at the
user’s telephone, it overrides any line filters or telephone filters
which might otherwise apply.
If no line/set filters have been defined, dialed digits are filtered
through (and may be rejected by either
the telephone filter (if
defined) and the line filter (if defined).
Compact
System Coordinator Guide
38 Capabilities
Programming hints
can have up to 24 dialing filters (00 to 23).
Filter 00 cannot be changed.
Each programmable filter can have up to 48 restrictions;
there is no limit on the number of exceptions that can be
allocated to any restriction. ,
There is a maximum of 200 restrictions and exceptions
allocated to the 23 programmable filters. For example, notice
the reduction in the number of available restrictions and
exceptions after each filter has been programmed.
User
Filter type
Rest’s
00
manager
01
I secretary 5
02
clerk
Remaining
--
7
--
I
I
5
200
I
190
I 171
Total
The maximum length for a restriction is 15 digits; for an
exception, the maximum is 16 digits.
The asterisk * is a “wild card” that stands for any digit.
Any restriction or exception can be used in any number of
filters. Each time it is used, it counts as one entry. For
example, if restriction 4 1 1 exists in filters 01, 02 and 03 it
uses up three entries of the 200 entries available.
Removing a restriction also removes the exceptions
associated with it, and changes the identifying number of the
restriction. For example, removal of restriction 01 renumbers
restrictions 01 to 48 as 01 to 47.
Note:
The removal of a restriction from one dialing filter
has no effect on the contents of other filters into
which the restriction was copied.
Compact DR5 System Coordinator Guide
--
You cannot delete a filter. Removing the restrictions
programmed on a filter makes it an unrestricted filter but the
filter is not removed.
Fiiter descriptions
Filter 00 permits unrestricted dialing, and cannot be changed.
Filter 01 is pre-programmed with five restrictions and some
exceptions.
Filter
Restrictions
Exceptions
Filters 02 and 03, although not pre-set with restrictions and
exceptions, are the default filter settings used later in
programming:
Filter
03
Where the filter is programmed as a default
setting in Capabilities programming
I Set abilities
I Line
Compact
Set filter:
Line
ter:
System Coordinator Guide
40
Capabilities
Telephone (Set) abilities
Telephone (Set) abilities programming assigns dialing filters and
permissions to telephones. Telephone abilities include:
Page Zone
Telephone (set)
Auxiliary Ringer
Line/telephone filters
Direct-dial telephones
Lock,
Full Handsfree
Call Forward On Busy
Automatic Handsfree
Call Forward No Answer
Handsfree Answerback
Receive tones
Call Pickup Group
Hotline
Paging
Priority Call
Telephone (Set) filter
A Telephone filter is a collection of restrictions and exceptions
defined in Dialing filters. These filters are applied to telephones
through Set filter programming.
Use the
button, the
display button and the
dial pad to enter the number of the Dialing filter to be assigned as
the Telephone filter. Filter 02 is the default set filter.
Line/telephone (Line/set) filter
A Line/telephone dialing filter applied to the appearance of a
telephone. This type of filter replaces any Line
line at a
or Telephone filters which might otherwise apply.
Line/set filters control the numbers that may be dialed on specific
external lines from specific telephones. For example, a Line/set
filter can permit a call to a specific long-distance number on
line 03 from a specific telephone, but no other long-distance
numbers, and on no other line.
Use the (Show] button, the’
display button and the
dial pad to enter the number of the Dialing filter to be assigned as
the Line/telephone filter.
Compact
System Coordinator Guide
Programming hints
Up to 24 filters may be defined in the system (filters 00 to
23). Line/set filters fall under this limitation.
A maximum of 255 Line/set dialing filters may be applied to
lines at telephones.
Telephone* Administration
Telephone Administration Lock limits the types of features that
may be used or programmed at a telephone. Use the
display button to select one of the three options: None, Partial
and Full.
None allows you to access any feature on your telephone.
Partial prevents:
l
programming
buttons
l
programming Personal Speed
Dial numbers
l
programming feature buttons
l
using Voice Call Deny
using Administration
programming
moving line buttons
l
changing Dialing Modes
(Automatic Dial, Pre-Dial, and
Standard Dial)
changing the display
language
l
saving a number with Saved
Number Redial
Full, in addition to the restrictions outlined for Partial lock,
prevents:
changing Background Music
l
l
l
changing Privacy
changing Do Not Disturb
..
using Ring Again
l
using Call Forward all calls
l
using Send Message
l
using Trunk Answer
l
activating Service Modes
Full Handsfree
Full Handsfree allows you to make or receive calls without
picking up the receiver, and allows a headset to be used with the
telephone. Use the
display button to select the
setting: N (No) or (Yes).
Compact
System Coordinator Guide
42 Capabilities
Programming hints
A
button is automatically assigned to a telephone that
is programmed with Full Handsfree. Full Handsfree is always
disabled for an
Telephone.
Automatic Handsfree
Automatic Handsfree activates the Handsfree microphone and
speaker when you make or receive calls by pressing a line
button. Use the
display button to select the setting:
N (No) or Y (Yes).
Programming hints
You can program Automatic Handsfree only if the telephone has
Full Handsfree set to Yes.
Handsfree Answerback
Handsfree Answerback allows you to answer a Voice Call without
lifting the receiver. Use the
display button to select the
setting: (Yes) or N (No).
Programming hints
Handsfree Answerback is always disabled for an M7100
Telephone.
Call Pickup (Group)
Each telephone can be assigned to one of up to nine Call Pickup
groups. Members of a Call Pickup group can answer any calls
ringing at a telephone in the group. Use the
display
button to select the setting: NO, 1, 2, 3, 4, 5, 6, 7, 8, or 9.
Programming hints
You cannot pick up a call that is on a Private line, or a call that is
ringing only the Auxiliary Ringer.
Paging
This setting determines whether a telephone has access to the
Page feature. Use the
display button to select the
setting: Y (Yes) or N (No).
Compact DR5 System Coordinator Guide
Page zone
Each telephone can be assigned to one of three zones for
receiving Page messages. A zone is any selection of
telephones you want to group together, regardless of location.
Use the
display button to select the setting: 1, 2, 3,
You can program Page
to Yes.
only if the telephone has Paging set
Auxiliary
This setting causes the Auxiliary Ringer (if installed) to ring when
the telephone rings. An Auxiliary Ringer is important in noisy
telephone might otherwise not be
environments where a
dispiay button to select the setting:
heard. Use the
N (No) or Y (Yes).
Direct-Dial telephones
A telephone can be assigned to call a Direct-Dial telephone when
display button to select
you dial a single digit. Use the
the setting:
or None.
..
Programming hints
Any number of telephones can be assigned to call a particular
Direct-Dial telephone.
The digit you dial in order to get the Direct-Dial telephone to ring
can be programmed by your Customer Service representative.
Call Forward On Busy
Call Forward On Busy redirects an incoming call to another
telephone on your
system when you are busy on a call,
or when you have Do Not Disturb activated at your telephone.
Use the (Show) button, the
display button, and the
dial pad to program the internal number of the telephone that
your calls are to be directed to.
Compact
System Coordinator Guide
44 Capabilities
Call Forward No Answer
Call Forward No Answer lets you redirect an incoming call to
another telephone on your
system when the call is not
answered at your telephone.”
Use the
button, the
display button, and the
dial pad to program the. internal number of the telephone that
your calls are to be directed to.’
Answer delay
If you assign another telephone to receive your calls, you can
also assign the number of times that the incoming call rings
before the call is forwarded. To estimate the delay time in
seconds, multiply the number of rings by six. Use the
display button to select the setting: 2, 3, 4, 6, or 10 rings.
Receive tones
The Receive tones setting allows the system to accept and relay
tones to the internal lines. Tones are required if you want to
connect an answering machine or a fax on an internal line. Use
the
display button to select the setting: N (No) or Y
(Yes).
Hotline
Hotline automatically calls a pre-assigned number when you lift
the receiver or press
at your telephone. Hotline has
three options: None, internal
and external
Internal assigns an internal number.
External assigns an external number. If you select an external
number,. you can also select the line on which the call is made:
the Prime line, an external line, or a line pool. You will have to
specify the Line Pool Access code for a line pool.
Use the
display button to select Hotline setting. If you
select
use the
button, the
display
button, and the dial pad to program the internal number of the
telephone that Hotline calls are to be directed to.
Compact
System Coordinator Guide
Capabilities
you select
, use the [Show] button, the
display button, and the dial pad to program the external
telephone number that Hotline calls are to be directed to, and to
program the line Hotline calls are to be made on.
Programming hints
The
should,
Hotline is active.
labeled to inform anyone using it that
A telephone’s Prime fine, line pool access codes, and access to a
line pool can be programmed by your Customer Service
representative.
Priority Call
This feature lets you call from your
telephone and
interrupt calls or override Do Not Disturb on another
telephone. Use the
display button to select the setting:
N (No) or Y (Yes).
Programming hints
Apply this feature only to telephones from which such
interruptions can be justified.
Line abilities
Line abilities programming assigns dialing filters to lines.
Line filter
A Line filter is a collection of restrictions and exceptions defined
in a Dialing filter, and applied to an outgoing line. A Line filter on
an outgoing line may be used to limit the capabilities of that line
to carry calls made to specific area codes or destinations.
Use the
display button, and the dial pad to program the
Line filter. Filter 03 is the default Line filter.
Class of Service (COS) passwords
Class of Service (COS) passwords permit controlled access to a
system’s resources. Class of Service programming defines
passwords, their associated dialing filters and user filters.
Compact
System Coordinator Guide
46 Capabilities
A Class of Service can be associated with a telephone, a line or
a COS password. It determines the dialing capabilities that apply
to internal telephones and any lines used for external calls.
Users have a Class of Service associated with their telephones,
in the sense that there are dialing filters associated with
telephones, as
line
assignments. Use of a COS
password affects only the telephone’s dialing capabilities.
The ability to change the COS internally means that someone
using another person’s telephone can temporarily change the
restrictions that would normally be applied.
Password security
Class of Service passwords for a system should be
determined randomly, and should be changed on a regular
basis.
System users should memorize their COS passwords
instead of writing them down.
Employees’ COS passwords should be deleted when they
leave the company.
Programming hints
A system can have a maximum of 19 six-digit COS
passwords (00 to 18).
You can copy the data from one COS password to another
COS password number using the
display button in the
same way that telephone and line data can be copied.
COS passwords must be unique.
Programming COS passwords
Use the
button, the
display button, and the
dial pad to program the six-digit sequences for each password.
Use the BKSP display button to edit digit sequences you have
entered.
Compact DR5 System Coordinator Guide
User filter
The COS User filter replaces the telephone (set) fiiter or the
line/set filter that would otherwise apply to a specific call.
Use the
button, the
display button, and the
dial pad to program the two-digit User filter. The default setting
means that any other filters in place (telephone (set)
filter or line/set filter) still apply,
Line filter
The COS Line filter replaces the line filter that would otherwise
apply to a specific call.
Use the
display button, and the dial pad to program the
two-digit Line filter. The default setting
t), means that any
Line filter already programmed still applies.
,
Compact
System Coordinator Guide
telemanuals.com
48 Service Modes
Service Modes
Using Service Modes, you can control how the
system
responds to calls, depending on the time of day. Up to three
different Service Modes can be programmed, each with unique
ringing arrangements.
I
5. Capabilities
6.
Service Modes
I
Control telephones
Name
7. Password
Setting
Trunk Answer
8.
Defaults
Extra-Dial
Ringing telephones
Aux ringer
J
Control telephones
Control telephones are assigned to each external line and are
used to control the Service Mode by allowing you to turn the
Service Mode ON or OFF for that line.
Use the [Show] button, the
display button, and the
dial pad to program the internal number of the Control telephone
for each line.
Programming hints
Only the external lines programmed with a Control telephone can
be placed into a Service Mode.
Compact
System Coordinator Guide
You can assign a Control telephone to more than one external
line, but a line cannot be assigned to more than one Control
telephone.
Only one Service Mode applies at any one time to all external
lines controlled by a given Control telephone.
The default Control
for all
is 21.
Service Modes
The three Service Modes are programmed in the same way.
Service Mode Name
The Service Mode Name identifies the active Service Mode, and
is shown on the display of the Control telephone when the
Mode is turned ON.
Use the
button, the
display button, and the
dial pad to program the Service Mode name. For information on
entering names, see the information in this chapter entitled
Entering names.
Programming hints
The default names of the three possible Service Modes are only
suggestions, and may be changed to any other name.
A Service Mode name can be one to seven characters.
Service Mode setting
The Service Mode setting controls how the Service Mode is
turned ON and OFF. Use the
display button to select
the setting: Manual, Automatic, or OFF.
Compact
System Coordinator Guide
50 Service Modes
Manual allows you to turn the Service Mode ON and OFF at any
time from a Control telephone. The Service Modes feature code
must be entered at the telephone to access this feature.
.
Automatic allows you to pre-assign a stop and start time during
which the Service Mode is active. You are still able to start and
stop the Service Mode by entering the Service Modes feature
code at a Control telephone. If you
setting, you will
have to program start and stop times. See the section in this
chapter on Time and Date for information on programming times.
OFF prevents the Service Mode from being activated.
Programming hints
Overlapping times may be assigned. For example, if Service
Mode is assigned from 9:00 am to 4:00 pm and Service
Mode 2 is assigned from
pm to
pm, then the start time
of the second Service Mode is treated as a stop time for the first
Service Mode. This is also true if two Service Modes have the
same start time but different stop times.
If one Service Mode starts and stops within the times of another
Service Mode, the first service temporarily ends when the second
service starts. The first service then resumes when the second
service has ended.
Default stop and start times correspond to typical hours which
may be required for a night Service Mode.
Default Service Mode times
Service Mode
Start time
Service Mode 1: Night
23:00
Service Mode 2: Evening
17:oo
Service Mode 3: Lunch
12:oo
Compact
System Coordinator Guide
Stop time
I
23:00
Trunk Answer
Trunk Answer allows you to answer, from any telephone, an
external call which is ringing at another telephone in your office.
This is useful if the other telephones have not been assigned the
same lines as the telephone you are using to answer the call.
You can change the Trunk Answer setting only if the Service
Mode is set to Manual or Automatic.
Use the
N (No).
display button to select the setting: Y (Yes) or
Extra-Dial telephone
A telephone normally in service as a Direct-Dial telephone, can
be programmed in Service Modes to allow internal calls to the
Direct-Dial telephone to also ring at the Extra-Dial telephone.
display button and the dial pad to enter the
Use the
internal telephone number of the Extra-Dial telephone.
Programming hints
The Extra-dial telephone provides the option of assigning one
system for each
more Direct-Dial telephone in the
operational Service Mode.
Ringing
You can assign additional telephones to ring for incoming calls
on each external line. Use the
button, the
display button and the dial pad to, enter the internal telephone
number of the Ringing telephone for each line.
You can indicate whether the Auxiliary Ringer (if installed) also
rings. Use the
display button to select the setting:
Y (Yes) or N (No).
Programming hints
The default ringing telephone is 21. This means that all lines ring
at Control telephone 21, when Service Modes are activated. A
Ringing telephone can be assigned to more than one Service
Mode.
Compact
System Coordinator Guide
52 Password
Password
The Administration password allows access to Administration
programming. This prevents unauthorized or unintentional
changes to
To ensure security, distribute the passworhs
keep a record of your password in a
only to selected
secure place, and change the password periodically.
The password is a one to six-digit number. The default
Administration password is
which is the same as
Use the [Show] button, the
display button and the
dial pad to enter the new Administration password. Use the
dispiay button accept the programmed password.
Programming hints
The password is easier to remember if the digits correspond to
the letters in a word.
If you forget the Administration password, you are not able to
access Administration programming. Call your Customer Service
representative to assign a new Administration password.
Compact
System Coordinator Guide
Log Defaults 53
Log Defaults
If you subscribe to Call Display services, external calls can be
tracked in a Call Log. Log Defaults programming customizes how
log space is allocated to telephones throughout the system.
9. Call
Reset All Logs
Use the button and the dial pad to enter the space
allocation for the Call Log at each telephone. Use the
display
button to accept the settings and end Administration
programming. The system automatically reallocates Log space.
Reallocation of Call Log space may destroy Call Log
data at telephones that lose space.
There are 160 Call Log spaces available in the system. There are
no spaces allocated by default. Changing the space allocation
using Log Defaults will define the log space available to every
telephone in the system. Unassigned log space is available in a
Log Pool and can be re-allocated in Call Services programming.
Compact DR5 System Coordinator Guide
54 Call Services
Call Services
If you subscribe to Call Display services, external calls are
identified on the display. Call Services programming allows you
to customize how this information is used.
C O D E
I
speed d
ial
4. Direct-Dial
I
Defaults
Auto Call Info
Telephone services
numbers
lines
Auto Call Info
Automatic Call Information allows you to specify which telephone
displays the Call Display information when a call is ringing on an
external line. (After the call is answered, Call Display information
is always shown at the telephone that answered the call.) Use
display button and the dial pad to enter the internal
the
number of the telephone to display Call Display information.
In order for a telephone to display the Call Display
information for calls on an external line, that telephone
must also be programmed to Ring for that line.
Compact DR5 System Coordinator Guide
Telephone (Set) Services
Telephone Services programming allows you to customize how
Call Display information is used at each telephone.
Voice Message”’
Logging telephone
Logging telephone allows you to specify the telephone that ,
logs Call Display information for calls on an
external line, The line must appear on that telephone but it does
not have to be a ringing line. Use the
display button to
select the. setting; N (No) or Y (Yes).
Show External Voice Message
If you subscribe to Voice Message services, you can access that
system. Show External Voice
service through your
Message controls the display of External Voice Message Waiting
indication for each line at each telephone. The telephone must
have an appearance of that line. Use the
display button
to select the setting: N (No) or Y (Yes).
L o g
S p a c e
Log Space‘changes the number of items that can be stored in
the Call Log for each telephone. Use the [Show].; ‘button, the
button and the REMOVE display button to redistribute
the log space. There is no log space assigned by default.
hints
Space must be available in the Log Pool before any space can
be added to a current Call Log space.
System-wide allocation of space is performed from Log Defaults
programming. If you are performing extensive changes, it may be
appropriate to use the Log Defaults programming mechanism
instead.
Log Password
Log Password
you to clear any Call Log password
programmed with the Call Log feature. Use the
display
button to clear the programmed password.
Compact DR5 System Coordinator Guide
56 Call Services
First Display
Depending on the services you subscribe to, Call Display
information may contain up to three parts; the name of the caller,
the number of the caller, and the name of the line in your
system that the
is on. Use the
display button to
select the setting to be shown first for each telephone: Name,
Number or Line.
Programming hints
The Call Information
is used to
and scroll through
all of the Call Display
caller name, number and
line number. See the Telephone features chapter for more
information.
You may see
name or
number on the
display if the information is not available from your telephone
company. You may see Private
or
number on
the display if the caller blocks that information.
Voice Message Center telephone numbers
If you subscribe to Voice. Message services, you can access that
service through your
system. This setting specifies the
number that is automatically dialed by the
Message feature to retrieve voice messages. Use the
display button and the dial pad to enter the external telephone
number.
Programming hints
The display does not show that external messages are waiting
unless the Show External Voice Message prompt is set to Yes.
Five Voice Message Center numbers can be programmed, but
most systems require only one.
Voice Message Center lines
If you subscribe to Voice Message services, you can specify
which Voice Message Center is used for each external line that
can receive Message Waiting Indication. Use the
display button to select the setting: 1, 2, 3, 4, 5, or N (None).
Compact DR5 System Coordinator Guide
Copying settings
Programmed settings for lines, telephones, and certain
Capabilities can be copied to other lines or telephones. If many
lines or telephones require the same settings, program one line
or telephone, and then
those
programming can be copied for Line abilities in the
Capabilities section of Administration programming, and Ringing
telephones in the Service Modes section of Administration
programming.
Use the COPY display button and the dial pad to identify the
, source and destination of the copied information.
Telephone programming
telephone programming can be copied for Set Abilities in
the Capabilities section of Administration programming.
Use the COPY display button and the dial pad to identify the
source and destination of the copied information.
Capabilities programming
In addition to Line abilities and Set abilities,
programming can be copied for:
Capabilities
Dialing filters
COS passwords
Use the COPY display button and the dial pad to identify the
source and destination of the copied information.
Compact
System Coordinator Guide
58 Programming reminders
Programming reminders
The Programming reminders are a record of programmable
users may need to know on a day-to-day
settings which
b a s i s .
Fill out whatever sections are programmed and must be known. If
more space is required to record the information, first photocopy
the page before you begin. Not all of the programmable features
may be required information.
Programmable settings can be determined from a review of the
Compact DR5 Programming Record.
Distribute the Programming reminders to each desk that has a
telephone, or post them on the wall next to the
telephone.
Compact
System Coordinator Guide
Programming reminders
59
telephones
User name/location
I
Internal number
Page zone
- - - - - - -
-
Compact
System Coordinator Guide
60 Programming reminders
Prime
Prime Telephone operator
Internal number
Lines answered at the Prime telephone
-
-
-
-
-
-
-
-
-
-
-
zones
Page zone
Location
1
2
3
Line Pools
Pool
Accesscode
A
-
-
-
-
6
-
-
-
-
C
-
-
-
-
Use
Miscellaneous programming
Direct-dial telephone
Direct-dial digit
Call Park Prefix digit
Dial first to make external calls
Compact
System Coordinator Guide
-
-
-
-
-
-
-
-
-
-
-
-
-
61
Call
Pickup Group
Names of members of the group
Compact
System Coordinator Guide
62 Programming reminders
Service Modes
Service Mode 1
Service Mode 2
Service Mode 3
Name
Name
Name
Start
Time
Start
Time
.
Start
Time
stop
Time
Time
.
stop
Time
.
Control telephone
Control telephone
Ringing telephones
Ringing telephones
Ringing telephones
Extra-dial telephone
Extra-dial telephone
- - - - - - -
Extra-dial telephone
Compact
System Coordinator Guide
telephone
telemanuals.com
,
Answer a
Answering the
Call Information 80
Pickup 68, 94
67
, __
Bring another person into
conversation’
Conference
Group Listen 121
Handsfree/Mute
Privacy 100
Change your telephone defaults
Button Inquiry 118
Contrast Adjustment 105
Class of Service 104, 154
Customizing your telephone 105
Dialing Modes 106
Do Not Disturb 68, 78, 117
Feature programming I 18
Language Choice 107
Line appearance 154
108, 138
Lines 154
Telephones 137
Prime line 155
Private lines 155
Ring Type IO9
Ring Volume 110
Telephone Admin. Lock 110
Check the length of a call
Call Duration Timer 157
Show Time 157
Communicate within your office
Dialing 112
Direct-dial 112, 147
Page 141
Priority Call 143
Ring Again 112
Voice Call 162
Handle many calls at once,
Answer buttons 137
Call Queuing 97
Hold, 124, 137
Prime
149
your calls
another telephone
Call Forward 77
Service Modes 145
Log your incoming calls
Autobumping 84
83
Make calls quickly without
having to dial the whole. number
74
Hotline telephone 148
Last Number Redial 112
Speed Dial 150
Saved Number Redial 113
Make calls to numbers outside
your
system
Dialing 112
External line access code 112
Host System Signaling 126
Line Pools 129, 155
Transfer a call to another person
Call Park 92
Camp On 98
Transfer 98, 158
Compact DR5 System Coordinator Guide
64 Using
features
‘Using
features
feature, enter the feature code and watch your
telephone display for instructions. Different displays come up at
different times,.depending on how you invoke the feature and the
choices you make while using the feature. you want more
information about a display, look up in
section of
each feature
Note that some features work only in certain circumstances. For
example, to use Conference you must have two calls at your
telephone, one active and one on hold.
..
One-line and two-line displays
All
telephones have LCD displays that give you
information about your calls and guide you through
features. The M7100 and M7208 Telephones have a one-line
display. The M7310 and M7324 Telephones have a two-line
display. The second line of a two-line display shows the functions
of the three buttons directly below it. If you have a telephone with
a two-line display, you can use these display buttons. Some
display buttons, such as
and
are simply
shortcuts. If you have a telephone with a one-line display, these
shortcuts are not available. Other display buttons, such as
and SHOW, perform essential functions. If your telephone has a
one-line display; you can use the following buttons in place of
these display buttons:
OK
QUIT
El
UIEW
El
SHOW
Compact
BKSP
System Coordinator Guide
El
Using
teatures 65
displays listed in
are
as they
the
two-line display, except those that appear only on telephones
with a one-line display. If you are using a telephone with a
one-line display, ignore both the second line of the display shown
in this book, and the instructions for using display buttons.
feature
You may see the
,
you use a feature.
Someone Is
of
Administration programming. You
cannot use programming features. Try
again later.
Feature timeout
You have taken more than 15 seconds
to press a button in response to a
d i s p l a y .
You have entered an invalid feature
code.
Not avail abl
You have tried to use a feature that is
not available in the present set-up of
your
system.
You cannot use the feature you have
chosen because your telephone is
locked. See Telephone Administration
Lock in Customizing your telephone.
Dialing and
Many
the telephone
features require you
dial telephone numbers.
The displays associated with dialing are listed in the Dialing
section. If you see a display that is not listed with the feature you
are using, look for it in the Dialing section. All the displays that
appear when you are receiving a call are listed in the Answering
the telephone section.
Compact
System Coordinator Guide
66 Using Not-star features
One button access
You can program most
feature codes onto telephone
memory buttons so that you can use the feature by pressing a
single button, See the procedures in the Feature programming
section.
Whenever the instructions tell you to enter a‘feature code, you
can do so either by pressing the buttons shown in the feature
description or by pressing a memory button on ‘which the feature
code has been programmed. You can also enter a telephone
button, rather than entering it
number by pressing an
manually.
Canceling a feature
Some features change the way your telephone works. To make
your telephone work normally again you must cancel the feature.
To cancel a feature, press
then I# and the feature
code. For example, to cancel Call Forward, which you activate by
pressing
(4, press
If a feature code is programmed onto a memory button, you may
be able to cancel the feature by pressing the memory button
while the feature is active.
If you change your mind in the middle of using a feature, you
back out by pressing (Feature] or
Be aware that pressing
disconnects any active or held call.
Telephone
Because the M7100 Telephone does not have any line buttons it
sometimes works slightly differently from other
. telephones. Where other telephones may require you to select a
line button to answer a call, on the M7100 Telephone you simply
pick up the receiver. Where other telephones require you to
select a fine button to take a call off hold, you press
on
the
Telephone. The
Telephone cannot have a
button. You will find special instructions for the M7100
Telephone in some feature descriptions.
Compact
System Coordinator Guide
the,, telephone
Your
telephone can receive many different types of calls,
Your telephone’s display
what type of call you are
The usual way to
a call is to pick up the
receiver, but there are
possible methods,
‘depending on how your system is set up and the type of
is
ringing.
Callback
When you direct a call you have answered to another telephone,
the system monitors the call to make sure someone answers it. If
no one answers a call within a programmable length of time, the
system directs it back to you. Callback generates a variety of
displays. Most occur after a programmable delay and are listed in
this section. Some occur immediately, if the telephone to which
you are directing-a call is out of service or otherwise unavailable.
These are listed with the descriptions of the features in which
they occur.
Delayed Ring Transfer (DRT)
If no one answers a call within a
the system transfers the call to the Prime telephone.
of time;
Call Display information
If you have subscribed to Call Display services from your
telephone company, one line of information about an external
caller is displayed after you answer. If your telephone has been
programmed to receive Call Display information automatically,
that information is shown before you answer. Depending on the
setting in Administration Programming and the external
information available, either the caller’s name or telephone
number is displayed.
When you transfer an external call to another
user, this
information is displayed on the recipient’s telephone.
Compact DR5 System Coordinator Guide
68 Answering the telephone
There will be a delay between the time your telephone rings and
when
Display information is available. If you answer a call
before the Call Display information arrives, that information is not
available for the call.
Call Pickup
.
Pickup lets you use your telephone to answer a call that is
someone else’s telephone.
Call Queuing
Call Queuing allows you to choose the call with the highest
priority when you have more than one call ringing at your
telephone.
Do Not Disturb
If you do not wish to receive calls, turn on, Do Not Disturb.
You can answer calls without picking up the receiver using
Handsfree/Mute.
Prime telephone
A Prime telephone receives calls that go unanswered at other
telephones. For more information, see Special telephones.
Retrieving a Parked Call
You can retrieve a parked call at any telephone in the system.
Voice Call Deny
If you do not wish to receive voice calls, turn on Voice Call Deny.
Compact
System Coordinator Guide
Answering, the
Flashing on and off
for equal lengths of
69
There is an incoming call on the line.
,
‰
You have placed a call on hold.
Flashing on and off
more
__
Someone
on that line
longer than off
On, not’flashing
has put a call on hold
YOU are connected
connected to
to the
the call on that
line or the line is use elsewhere.
The line is free.
Off
Rings you may hear
A double beep every
ten seconds
A call has been camped to your
telephone.
A long single ring
There is an external call on the line for
you.
A shorter double ring
There is an internal call on the line for
is being transferred to
you or a
you.
Three beeps
descending in tone
You are receiving a priority call.
Displays
You will see one or more of the following displays when you
receive a call on your telephone and while you are answering
that call. See Messages for a full explanation of the Messages
feature. See Dialing for a full explanation of Ring Again.
This indicates a long distance call.
1
TRRNSFER
You are connected to an internal call.
You can press TRRNSFER to transfer
the call.
Compact DR5 System Coordinator Guide
.
70 Answering the telephone
Either you are receiving an internal
call from telephone 02 forwarded by
telephone 21 or you have an Answer
button for telephone 21 and an
internal call from 02 is ringing on 21.
You are receiving a call from
telephone 21.
You have received a Ring Again offer
for a call to an internal telephone. To
or
call the number again, press
the flashing internal line button. On the
Telephone, just lift the
receiver. Otherwise, press
or wait
30 seconds for the Ring Again offer to
expire. For an explanation of Ring
.
Again, see Dialing.
The person to whom you camped the
call did not answer it. The call has
come back to you. Press the
button or the line button to
reconnect to the call.
You are connected to an external call.
You can press
to transfer
the call.
/Line 01
The call on line 01 is being transferred
to you by someone else in your
system.
Either you are receiving an external
call forwarded from telephone 21 or
you have an Answer button for
telephone 21 and an external call is
ringing on’that telephone.
calls
Compact
You tried to use Call Queuing but no
call was ringing at your telephone.
System Coordinator Guide
Answering the telephone
71
There is no call ringing at your
telephone. If you have a flashing line
button but your telephone is not
ringing, you must press the line button
to answer the call on that line,
which
h&e
The
directed. a
is not in service or
otherwise unavailable. The call is
returned to your telephone.
Nobodyanswered the call you parked.
The call has come back to you,
You have used the Call Queuing
feature without picking up the receiver
and Auto Handsfree has not been
assigned to your telephone. You must
to
use the receiver or
Call. If you
are on another call, inform the person
you are speaking to that the call is
about to be put on hold. Press the
flashing line indicator of the Priority
Call or wait till the call connects
automatically (in eight seconds).
The Priority Call goes through when
you hear the next beep.
Your active call is placed on Exclusive
Hold. It will be reconnected
automatically when the priority call
ends (unless you transfer the Priority
Call, in which case you must press the
line button of your original call to
reconnect).
To reject a Priority Call, use DND
B
L
O ) orCpress K
.
You have no free line buttons on
which to receive a call. Release one of
your current calls and try again to
answer the incoming call.
Compact DR5 System Coordinator Guide
72 Answering the telephone
You have received a Ring Again offer
for a line pool. To use the line pool,
or the flashing internal line
press
button. On the M7100 Telephone, just
lift the receiver. Otherwise, press
or wait 30 seconds for the Ring Again
offer to expire, For an explanation of
Ring Again, see Dialing.
Prime telephone displays
If yours is a Prime telephone, you may see the following displays:
The person at telephone 21 has
forwarded an external call to you using
Do Not Disturb.
I
DRT Line 81
I
J
The system has transferred an
external call to you from a telephone
in Do Not Disturb mode.
Nobody answered this call on line 01,
so the system transferred it to you.
Someone has camped, parked or
transferred a call on line 01, but no
one has answered it. Press the
button or the line button to
connect to the call.
/Line 01
.
There is no telephone that can receive
a call on line 01 so the System has
transferred it to you.
The call coming in on line 03 was
intended for line 07. Line 07 is busy so
the call has come to you.
Compact DR5 System Coordinator Guide
Answering the telephone
Notes
There are three indications of an incoming call: ringing, a line
button flashing, and a message on the display. You will not
necessarily receive all three indications for any particular call.
You may have a line that has
set up not to ring at your
telephone. If so, you
flashing line button. If
someone
voice call to you, you will hear a beep
followed by their voice. There are many possible combinations,
depending on how your
set
See Lines in the
System
section for more information on the use of lines.
There are many ways to answer a calf. Many of them depend on
settings in Administration programming. Depending on various
settings and the type of call you are receiving, you may be able
to answer a call by: picking up the receiver, picking up the
receiver and pressing a line button, pressing
pressing
and pressing a line button, pressing a line button, or
simply speaking.
If you receive a Priority Call and your telephone has no free
internal line buttons, you cannot transfer the call or do anything
else with it, except release it.
On M7100 Telephones, you may answer a second call by
pressing [Hold]. Your active call is put on hold and you are
connected to the waiting call. You can have no more than two
calls at a time.
Compact DR5 System Coordinator Guide
74
You can program memory buttons for one-touch dialing of
internal or external telephone numbers.
External
1.
Press
2.
Select the button you want to program. This is not necessary
for the
Telephone.
3.
If you want this autodialer to use a particular line or line pool,
select that line or line pool button. You can only select a line
pool button on the M7100 Telephone.
4. Enter the number.
5.
Press
or
Internal
1.
Press
2.
Select the button you want to program. This is not necessary
for the M7100 Telephone.
3. Enter the number.
Displays
You will see some of the following displays while programming
an
button. See Dialing for displays that may occur while
using an
button.
Continue to enter digits until the
number is complete. Press
or
to erase an incorrect
digit. Press
or
when
you are finished.
full
Compact
The memory allotted to
numbers in your
system is full.
System Coordinator Guide
75
While programming External Autodial,
or (Hold) before
you pressed
entering any digits. This erases the
button.
Enter the number you wish to program
exactly as you
you were
. .
yourself.
You cannot program an
button
you are on a call. Finish
your call or place it on hold before
button
programming an
Enter the internal telephone number
you wish to program.’
Press the memory button you want to
program.
and
This display pertains only to the
M7208 Telephone. Enter the number
you want to program onto the button,
You may
then press
include a line or line pool selection in
sequence by selecting the
an
line before entering any digits.
Enter the number you want to program
onto the button, then press (Hold)
You
include a line or line
or
pool selection in an
sequence
by selecting the line before entering
any digits.
The number is stored on the button.
Compact
System Coordinator Guide
76
Notes
If the power to your
system is off for more than three
days,
numbers may be lost from the memory.
numbers must be programmed onto memory buttons.
They can not be programmed onto line buttons, the
Handsfree/Mute button, or Answer buttons.
You can program Host System Signaling codes as part of a
number on an External
button. See Host System
Signaling.
If you do not include a line selection in an autodialer, the call will
use your Prime line, if you have one. If you select a line before
pressing the
button, any line selection programmed onto
the button will be ignored.
You can copy the telephone number from a Last Number Redial
button or Saved Number Redial button onto an
button.
Simply enter the Last Number Redial feature code or Saved
Number Redial feature code when the
feature asks you
to enter a number,
Compact
System Coordinator Guide
Call Forward
Forward
Forward your calls
You can have all your calls forwarded to another telephone in the
system.
Press
2.
.
.
Enter the number of ‘the
your calls forwarded.
telephone to which you want
,
Forwarding remains in effect until you enter the Cancel Call
Forward feature code.
Cancel Call Forward
You can start to receive calls again.
1.
Press
Call Forward on Busy
Call Forward on Busy redirects calls to another telephone when
you are busy with a call. The System Coordinator sets up Call
Forward on Busy in Administration programming.
Call Forward (No Answer)
Call Forward (No Answer) forwards unanswered calls to another
telephone. The System Coordinator sets up Call Forward (No
Answer) in Administration programming.
Call Forward Override
You can call someone and ask them to stop forwarding their calls
to you.
1.
Dial that person’s number and ask them to cancel call
forwarding. Your call will ring at that person’s telephone even
though they are forwarding their calls.
Compact DR5 System Coordinator Guide
telemanuals.com
78 Call Forward
Related features
Do Not Disturb
You can use the Do Not Disturb feature to forward your calls to
the Prime telephone.
Displays
You will see some of the following displays while forwarding your
calls. See Do Not Disturb for a full explanation of that feature.
See Answering the telephone for displays that occur when a
telephone receives a call forwarded by another telephone.
denied
Forward
You cannot forward calls to the
number you have chosen. There are
several reasons why this can happen.
For instance, you cannot forward your
calls to a telephone that has been
forwarded to your telephone.
Dial the internal number or press the
button of the
Internal
telephone to which you want your calls
to be forwarded.
Your calls are being forwarded to
telephone 21. Press the
y o u
button or w h e n
want to stop forwarding your calls.
/Not in
Compact
Two or more telephones are linked in
a forwarding chain, and one of them is
out of service or is being used to
program the system.
System Coordinator Guide
Call Forward 79
Notes
When a call is forwarded, it does not
but its line indicator still
flashes on your telephone. You can answer the call by pressing
the button next to the flashing indicator.
.
If the‘telephone to which youforwarded your calls does not have
the same external lines as
telephone, the forwarded calls
appear on internal line buttons.
.
.
Telephones that have Call Forward on Busy active can still
receive Priority calls.
Call Forward on Busy does not forward camped calls.
You cannot forward your prime line if it is in a line pool.
When Call Forward is active, all calls go to the Call Forward
destination, regardless of the Call Forward on Busy and Call
Forward no Answer settings.
If you are one of a group of people who regularly forward their
calls to one another, be aware that it is possible to set up forward
loops in which a call is forwarded from one telephone to another
in a circle, and is never answered anywhere.
Compact
System Coordinator Guide
80 Call Information
Call Information
:
.
Call Information
you to display information about incoming
calls. This information is more detailed than the Call Display
information you
receive. See the Answering the
telephone section in this chapter for details. For external calls,
you can display the caller’s name, telephone number, and the
line name. For an internal call, you can display the name of the
caller and their internal number. You can obtain information
about ringing, answered, or held calls. Names and numbers for
external callers are displayed only if you have subscribed to Call
Display Services from your local telephone company.
Names and number&for external callers are displayed only if you
have subscribed to Call Display services from your local
telephone company.
Display Call Information before or after answering
1.
To find out who is calling or to obtain information about your
current call, press
2.
If the call is an internal call, the caller’s name and the internal
number are displayed.
OR
If the call is an external call, incoming call information may be
available.
To obtain more information about an external call:
For a one-line display, press
repeatedly to display more
information about the call.
OR
For a two-line display, continue to press
to display
more information about the call.
Compact DR5 System Coordinator Guide
Call Information 81
Display Call, Information for a
1
on hold
To obtain information about your held call, press
2.
shows
3.
the
a
line
on
I .
hold,
If
call is an internal calf, the
number are displayed,
OR
If the
is
external call, the
and internal
name is displayed.
To obtain more information about an external call:
For a one-line display, press repeatedly to display more
information about the call.
OR
For a two-line display, continue to ‘press V I E W to display
more information about the call.
Related features
Gall Log
Call Log displays the same information as
Information, along
with the date and time of the call, as well as the number of times
the caller called.
Displays
You would see this display if you were
on an active call with a caller at
1234.
You would see this display if you were
on an active long distance call with a
caller at 555-l 234.
Notes
Call Display information becomes available between the first and
second ring of an alerting call. If you answer before the Call
Display information is available on your display, and you press
you will only
the line
or
name.
Compact
System Coordinator Guide
82 Call Log
Call
Log
Call Log creates a iist of records of incoming external calls. The
log could contain the following information for each call:
sequence number
the
Log,
name and number of caller,
indication if call was long distance,
indication if call was answered (and identification of who
answered it),
time and date of the call,
number of repeated calls from the same source, and
name of the line that the call came in on.
Call Log has many benefits. For example, you may find it helpful
to :
keep track of abandoned or unanswered calls,
call back a customer who was unable to reach anyone,
track patterns for your callers (for example volume of calls
and geographical location of calls),
record caller information quickly and accurately, and
build a personal telephone directory from log items.
Compact
System Coordinator Guide
Call Log 83
Choose Logging, Options
You can select the type of calls that will be stored in your Call
Log.
Press
2. If the default has not’changed,
display shows Ho
If you want to log calls, that
answered,
press
or
O
R
Press
‘to display the next selection.
3. The’display shows
If you want to log
calls that were unanswered at your telephone but answered
elsewhere in the system, press
or
OR
Press NEXT
,
or I# ‘to display the next selection.
4. The display shows Los al 1 calls. If you want to log ail
calls, answered and not answered at the telephone, press
or
OR
Press NEXT or I# to display the next selection.
5. The display shows No
If you do not want
or
information to be automatically logged, press
(Feature].
OR
Press
or
to return to the first selection.
6. To exit, press
Use
(manually log a call)
If your calls are not automatically logged,
lets you manually
log call information when you are connected to an external call.
Being able to store information for your current call can be helpful
in many situations. For example, you may want to:
record a caller’s information without using paper and pencil,
record only selected calls that you personally choose, as
opposed to using Call Log automatically, and
quickly record caller information before a caller hangs up.
Compact
System Coordinator Guide
84 Call Log
To manually log an external call:
Program this feature on a memory key. (See the
Telephones section in this chapter.)
Since your log has a set number’of entries that it can hold,
Autobumping is a feature that lets you tell
what to do
when your log becomes full. When Autobumping is ON, a new
log entry causes the first entry to be deleted. If Autobumping is
OFF, your
system will not log new calls when your log is
full.
1. To turn Autobumping ON, press
OR
To turn Autobumping OFF, press
Enter Call Log
You can enter your Call Log to view stored information. The Log
may display special characters. These are described in detail in
the description of Displays, later in this section. To view your log:
1.
Press
2. The display shows the number of previously read items (Old)
and the number of new, unread items (New) in the log.
3. To view old items, press
or
OR
To view new items, press
OR
or
,
To return to an item viewed when you last exited the log,
press RESUME or
Compact
System Coordinator Guide
Call Log 85
Navigate within Call Log
You can navigate within your Call Log to view a particular log
entry. You can also scroll within an entry itself.
1. To scroll through an entry, press MORE or
OR
To view the next entry, press NEXT‘
:
To go back to the previous entry, press
To exit, press
Erase Log Items
It is necessary to routinely erase read log items to make space
for new items in your log.
Navigate to the item you want to erase.
2. Press
or [Hold].
3. To exit, press
If you accidentally erase an item, you can undo the erasure.
1.
Immediately after accidentally
or
item, press UNDO
2. To exit, press
Compact
System Coordinator Guide
86 Call Log
Call from Call Log
You may find it helpful to place calls from within your Call Log.
Each stored caller number may vary according to the information
associated with that particular call. If the caller number involves a
or PBX system, the first few digits may need to be
“trimmed” to make the caller number dialable. If the number that
you want to call is long distance or uses line pool access, digits
may need to be added to the beginning of the number.
Place a call
1. Navigate to the log item for the number that you want to dial,
2.
Display the number and edit it if necessary to make it
(the instructions for adding or trimming digits follow).
3.
Press an external line or line pool button:
4.
Lift the receiver. This is not necessary if Handsfree is
programmed at your telephone.
5. The displayed number is dialed.
Trim a number involving
To trim the caller number:
1. Press TRIM or
want to remove.
or PBX
once for every digit that you
Add digits for long distance or line pool access
1. Add digits to the number by pressing the appropriate dial pad
digits, just as you would do to dial.
2. To remove digits you have added, press
or
once for every digit that you want to remove.
Compact DR5 System Coordinator Guide
telemanuals.com
Log 87
Optional Password
You have the option of accessing your Call Log through a
password. If you forget your password, there is a facility in
Administration programming to clear it (and then you could enter
a new password from your
Assign a password to your Call Log
Press
The displays shows
N
2.
e
w
Enter your four-digit password. The display shows
Repeat New:,.
3.
Re-enter your four-digit password. The display shows
Password
which confirms that your password has
been assigned.
Using’ your Password to enter Call Log
1. Press
to enter Call Log.
2.
If you have programmed a password, P a s s w o r d :
3.
Enter your four-digit password.
Change your password
1. Press [Feature]
appears.
. The display shows
Old
2.
Enter your old password. The display shows
New
3.
Enter your new four-digit password. The displays shows
Repeat, New:,.
4.
Re-enter your password. The display shows
P a s s w o r d c h a n g e d , which confirms that your password has
been changed.
Compact
System Coordinator Guide
88 Call Log
Delete an assigned password
.
After assigning a password to your Call Log, you may later
decide that you
not want to use a password at all.
,
Press [Feature]
(5. The display shows
01 d
Enter your old password. The display shows
Press
or
The display shows
No
assigned, which confirms
your password has
been deleted.
Related features
Call Information
The same Call Display information as in Call Log is displayed,
but it is not recorded in a log.
Displays
You will see some of the following displays as you use Call Log.
This is a Call Log item with its
sequence number. When the first digit
is underlined, it is a new item.
This indicates that the call was
.
answered.
indicates a long distance call.
The “slash” symbol
indicates that
the displayed information for a call has
been truncated. Press MORE to
display the remaining digits
This is the repeat call counter, shown
along with time and date display. It
indicates the number of calls you have
received from the same caller.
The Autobumping feature is active.
Compact
System Coordinator Guide
Call Log 89
d
e
OFF
c t i
a
v
a
The Autobumping feature is
t e d .
One or more calls have been
There is one new item in the Call Log,
t
h
e
C
a
l
l
There are two or more new items in
L o g ,
The call was successfully logged with
Your active call must be held or
released before entering Call Log.
The external line is in use.
The item was erased from the Call
This display shows that this call was
answered at telephone 21.
Thisdisplay shows that this call was
manually logged.
n
o
t
a
n
s
w
This display shows that this call was
e r e d .
Your Call Log is empty.
No additional calls can be logged until
you either turn Autobumping ON, or
you delete some items in your log.
This indicates that there are one or
more items in your Message Waiting
List, and that there are one or more
new entries in your Call Log.
Compact
System Coordinator Guide
90 Call Log
This appears before the first “New”
item when navigating from the “Old”
items to the “New”.
calls
.
All lines in the pool are in use.
No information is available on the call.
No fog space has been assigned to
the telephone.
new items
No 01 d items
I
There are no new calls in the Call Log.
There are no old or “viewed” items in
the Call Log.
The resume item is no longer in the
Call Log due to Autobumping, repeat
call update, or log reallocation.
The caller’s name is private.
The caller’s number is private.
On an M7100 Telephone, the active
call must be released before entering
Call Log.
call
The caller’s name and number are
unknown.
The caller’s name is unavailable.
The caller’s number is unavailable.
Compact DR5 System Coordinator Guide
Call Log 91
Notes
.
You may want to use the punch-out overlay, which is provided in
the Call Log Feature Card. This card is available in a separately
orderable Calf Display Key Cap Kit. Please contact your
Customer Service representative.
The
log size is zero items,
Administration programming,
size can be changed in
The long distance indicator may not be shown in the log,
depending on the Call Display services provided by your local
telephone company.
For tips on programming Call Logs, see the Call Display services
section.
Compact
System Coordinator Guide
92 Call Park
.
Call
.
Park a
You can suspend a call so that it can be retrieved from any
telephone in your system.
1.
Press
2.
Use the Page feature to announce the retrieval code
displayed by your telephone.
Retrieving a parked call
1.
Select an internal line.
If you have an M7100 Telephone, pick up the receiver.
2.
Dial the call park retrieval code.
Displays
You will see some of these displays while parking a call. You
may see some of these displays while retrieving a parked call.
parked
Get call
The person you were talking to has
already parked your call. You cannot
park the same call.
You have attempted to park a call with
no active call on your telephone. If the
call you wish to park is on hold, you
must reconnect to it before you can
park it.
id number
No call on: 101
You have entered an invalid retrieval
code.
There was no call on the retrieval
code you entered.
You have attempted to park a call, but
there are no calls at your telephone.
Compact
System Coordinator Guide
Call
You have tried to park a conference
call. Split the conference and park the
calls separately. The person who
retrieves the calls can reconnect the
,
or press
announce the call and its
to
.
All available retrieval codes are in use.
Transfer the call or take a
instead.
Notes
When you park a call, the system assigns one of two codes for
the retrieval of the call. These codes consist of the Call Park
prefix, which may be any digit from 0 to 9, and a two digit call
number 01 or 02. For example, if the Call Park prefix is 4, the first
parked call is assigned Retrieve Park code 401.
Your Customer Service Representative sets the Call Park prefix
in Configuration programming. If the Call Park Prefix is set to
None, parking is disabled.
Your Customer Service Representative also sets the Call Park
Callback delay in Configuration programming. External calls
parked for longer than the program delay are returned to your
telephone.
Compact
System Coordinator Guide
94
Call Pickup
Call Pickup
You can pick up a call that is ringing at another telephone.
Directed
You can answer any telephone that is ringing in your
system
Press
2.
Enter the internal number of the ringing telephone.
Group Pickup
Your
system can be divided into as many as four Pickup
groups. If you are a member of a pickup group, you can pick up a
call that is ringing at any telephone in your pickup group.
1.
Press (Feature]
(Feature]
Trunk Answer
The Trunk Answer feature allows you to answer an external call
that is ringing at any other telephone in your office.
Trunk Answer works only with calls that are ringing on lines for
which a Service Mode is active and if Trunk Answer is ON in
Administration programming.
1.
Press
Displays
You may see some of these displays while using a Call Pickup
feature.
joined
You are already connected to the
telephone that made the call you are
trying to pick up. This can happen if
you are on a call to a co-worker, your
co-worker dials the number of a
telephone in your Pickup group, and
you attempt to pick up that call.
Compact
System Coordinator Guide
Call Pickup
95
Your telephone is not a member of a
You have tried to pick up a call when
you have no line button availabfe.
(Pickup) There is
that you can
pick up or the call that was ringing has
already been answered
(Trunk Answer) The calf that is ringing
is on a line that is not in a Service
Mode.
You have attempted to pick up a call
on someone else’s private line.
Enter the internal number of the
telephone that is ringing. (You may
button to do
use an Internal
this.)
If you decide not to answer a ringing
call once you have activated Directed
Pickup, press [Feature]. The call will
continue to ring.
Notes
Call Pickup cannot be used on private lines.
To use Directed Pickup, the telephone must be ringing. If, for
example, the auxiliary ringer is ringing, but the call is not ringing
at a telephone, the call cannot be answered using Directed
Pickup. It must be answered normally at a telephone that has a
flashing indicator for the call, or by using Trunk Answer.
If a call is ringing on an Answer button, you can use Directed
Pickup to answer the call by entering the internal number of any
member of the Answer group.
If there is more than one incoming call at a telephone in a pickup
group, a call ringing on the Prime line is answered first followed
by calls on external lines and, finally, calls on internal lines.
Compact DR5 System Coordinator Guide
96 Call Pickup
If there is more than one incoming call on lines in a Service
Mode, the Trunk Answer feature picks up the external call that
has been ringing the longest.
The System Coordinator can assign telephones to one of four
Pickup groups in
programming.
Compact DR5 System Coordinator Guide
Call Queuing
you have more than one call ringing at your telephone, you
choose the call that has the highest priority.
1.
Press
2. The system connects you to the call that has the highest
p r i o r i t y .
Notes
Call Queuing answers incoming calls before callback calls.
Call Queuing can be programmed onto a memory button.
Compact
System Coordinator Guide
98 Camp On
Camp On
Camp a
You can send an external call to another telephone, even if all its
lines are busy.
1.
Press
2.
Dial the number of the telephone you want to camp the call
to.
Related features
Transfer
Camp On is a variation of the Transfer feature.
Displays
You will see some of the following prompts while Camping a call.
You tried to camp a call to a telephone
that already has a camped call. The
call has come back to you. Press the
button or the line button to
reconnect to the call. On the M7100
Telephone, just pick up the receiver.
The person to whom you redirected a
call has Do Not Disturb active on the
telephone. The call has come back to
button or
you. Press the
the line button to reconnect to the call.
On the M7100 Telephone, just pick up
the receiver.
denied
You have tried to camp an internal
call. You can only camp external calls.
Dial the number of the internal
telephone to which the call will be
sent.
Compact
System Coordinator Guide
Camp On 99
The telephone to which you camped a
did not answer the call. The call
has come back to you. Press
or the line button to
reconnect to the call. On the
Telephone, just pick up the receiver.
A call you camped has come back to
you, but the caller hung up before you
could reconnect.
You have no call to camp. If the call
you want to camp is on hold, take it off
hold and then camp it.
The telephone to which you have
camped a call is out of service or is
being used for Configuration or
Administration programming. The
has come back to you. Press
or the line button to
reconnect to the call. On the
Telephone, just pick up the receiver.
The line that the camped call is on is
in use or that line does not appear at
your telephone. Release the line or
release an internal line.
Notes
If you use Call Queuing to answer a camped call, external calls
are answered before the camped call.
Camped calls appear on a line button on the receiving telephone,
if one is available. If not, there is just a message on the display
and Camp tones.
Compact DR5 System Coordinator Guide
telemanuals.com
Conference
Conference
Create a conference
You can talk to two people at once.
1.
Make sure you have two calls, one active and one on hold.
2. Press
3.
Take the held call off hold (this is automatic on the M7100
Telephone).
Conference using Privacy
Normally your calls are private; no one else can pick up your line
and join in your conversation. You can turn privacy off for a call
allowing another person with the same line to press the line
button and join in your conversation, forming a conference.
1.
Press
2. Tell the other person to press the line button and join your
conversation.
Disconnect one party
You can disconnect one party from a conference and continue
talking to the other.
1.
the line button of the call that you want to disconnect.
The call that you want to keep is automatically put on hold.
OR
For the
Telephone, press
which
places one party on hold. Press [Hold] again if
necessary, to put on hold the party that you want to keep.
2.
Press
The call is disconnected.
3. To speak to the remaining party, press the line button of the
held call, or for the
Telephone, press [Hold].
Compact DR5 System Coordinator Guide
Conference 1 0 1
Independently hold
For all
telephones except the
O&Telephone, you can
put the two people on hold independently so that they cannot talk
to
each
other.
1.
Press the line button of one person,, The other person is
put on
__
Press (Hold]. The second’person’is put on
You can
the conference.
1, Take one call off hold.
2
Press
3. Take the other call off hold.
Put a conference on hold
You can put a conference on hold, allowing the other two people
to continue speaking to each other,
1.
Press
The display shows
d.
.
You can reconnect to the conference.’
1.
Press either of the held line buttons, or for the M7100
Telephone, press [Hold]. You are reconnected.
Split a conference
You can talk with one person while the other person is on hold.
1.
Press the line button of the person you want to speak to. The
other person is automatically put on hold.
O
R
For the
Telephone, press
which puts
the first party on hold. Press
again if necessary to
switch parties.
You can reestablish the conference,
1.
Press
2. Take the held call off hold. This is not necessary for the
Telephone.
Compact
Guide
102 Conference’
.
,
Displays
You will see some of these displays while using the Conference
feature.
You are trying to add a fourth party to
your conference call, or to join two
conferences together. Release one
call from the conference before adding
another, or keep the two conferences
separate.
3
Privacy control cannot be used on
internal or conference calls.
You have put a conference call on
hold.
You have tried to make a conference
call, but your system is already
handling its maximum number of
conference calls.
81 21
You are on a conference with the two
lines or telephones shown.
Make c a l l s f i r s t
You have tried to set up a conference
call, without having made the calls that
are to be connected. Make both calls
first.
Make call first
You have tried to use Privacy Control
when you are not on a call.
/Make
You have tried to set up a conference
call while connected to only one caller.
Put your first call on hold, make a
second call, and enter the Conference
feature code again.
call
FREE
Compact
You have put a conference call on
Telephone,
hold from your
then tried to get another line. Your
Telephone can handle only
two lines at a time, and your
conference call is using both of them.
System Coordinator Guide
Conference 103
,
You have, activated the Conference
“feature with one call active and
another on hold. Press the line of the
call on hold to bring that person into
the conference.
Only the person
the
conference in any of the ways just described,
can process the
The Conference feature supports only three people.
If you are using an M7100 Telephone:
Your conference is connected as soon as you enter the
Conference feature code. There is no need to take the
second call off hold.
To split a conference, press
Then, press
[Hold] to change from one caller to the other.
You cannot independently hold two calls.
You cannot join an existing two-party call to establish a
Privacy conference although you can use the Privacy feature
for calls at your telephone.
When a third person joins a conversation on a line that has
privacy turned OFF, the call becomes a conference. All the rules
applicable to a conference apply except that there is only
one-line in use, instead of the normal two. This means that you
cannot split a conference that was set up using Privacy.
In certain situations, you may experience lower volume levels
when using the Conference feature with two external calls.
Compact
System Coordinator Guide
Change
Class of Service
A Class of Service password is a six digit code that lets you
switch from your current Class of Service to one that lets you dial
numbers prohibited by your current Class of Service.
1.
Press
2.
Enter your COS password.
Displays
You will see the first of these displays when entering a COS
password, you may also see the second.
(Blank display) Enter your password.
will not be shown on the display.
You have entered a password that is
not programmed into your system.
Notes
You must enter a Class of Service password each time you wish
to make a call using a Class of Service not normally available on
your line or telephone.
allows up to 19 Class of Service Passwords.
The System Coordinator defines Class of Service passwords in
Administration programming.
Compact
System Coordinator Guide
You can change the way a telephone works in several ways.
Some of the following features are assigned to telephones in
Administration programming. You can turn other features ON and
at individual telephones.
,
Automatic Handsfreg”
Automatic Handsfree
you make or answer a call without
having to pick up the receiver or press the
button. The
telephone’s internal microphone and speaker turn on
automatically when you make or answer a call.
The System Coordinator assigns Automatic Handsfree capability
to a telephone in Administration programming. Full Handsfree
capability must be assigned to a telephone before Automatic
Handsfree capability can be assigned to it. This is also done in
Administration programming.’
This feature is not available on
Telephones.
Contrast Adjustment
You can set the contrast level of your telephone display.
Press [Feature]
2. Choose the contrast level you like best. The number of
contrast levels available varies from one
telephone to
another.
This is the display you will see in Contrast adjustment.
21
DOWN
UP
OK
Press a number for the contrast level
you want or press
or DOWN. Press
or
to set the new
contrast level.
Compact DR5 System Coordinator Guide
106 Customizing your telephone
Dialing Modes
You can set the dialing mode of your telephone.
1.
Press
2.
Choose the dialing mode you want.
supports three dialing modes; Automatic Dial, Pre-Dial,
three modes support on-hook dialing.
and Standard Dial.
(On-hook dialing means dialing a call without picking up the
receiver.) The special features of the Automatic and Pre-Dial
modes are available only when you dial on-hook.
The Dialing Modes feature code cannot be programmed onto a
memory button.
Standard Dial
In Standard Dial mode, you make a call by selecting a line and
dialing the number. If you have a Prime line, it is selected
automatically when you lift the receiver or press
Standard Dial does not support on-hook dialing on an
Telephone. If you have an M7100 Telephone, use the Automatic
Dial or Pre-Dial feature for on-hook dialing.
Automatic Dial
If you have a Prime line assigned to your telephone, Automatic
Dial allows you to dial a number without selecting a line. Your
Prime line is selected as soon as you start dialing a number.
Automatic Dial does not work if your Prime line is in use.
Telephones connected to an Analog Terminal Adapter
cannot use Automatic Dialing.
Pre-Dial
Pre-Dial allows you to enter a telephone number, check it, then
change it before actually making the call. The call is not dialed
until you select a line or line pool, or pick up the receiver.
Compact DR5 System Coordinator Guide
Customizing your
You can pm-dial both external and internal numbers. You must,
however, select
type of
or internal) for
the type of number you have entered.
If all the lines on your telephone are busy, you will not be able to
enter a telephone number.
your telephone
while you are pre-dialing a
number, you can stop the ringing by turning on Do Not Disturb
This does not affect numbers you are
entering.
This is the display you will see when selecting a Dial mode.
The current dial mode is shown. Press
or NEXT until the dial mode you
or
want appears. Press
to select the displayed dial mode. If
.
Automatic Dial is not available it is
because you have no Prime line.
Language Choice
English
You can select English as the language of your telephone
display.
Alternate Language
You can select the alternate language as the language of your
telephone display.
Press
Each
system supports English and one alternate
systems are available with either French or
language.
Spanish as the alternate language. Button caps are available in
both alternate languages.
Compact
System Coordinator Guide
108 Customizing your telephone
You can select either English or the alternate language at each
telephone. When your system is first installed, all telephones will
use English.
You can program a memory button for one-touch switching
between languages. Program
onto the
button. Pressing the button will switch you back and forth
between English and the alternate language.
[Feature]
cannot be programmed onto a memory
button.
One of the following displays will appear when you enter a
language choice feature code.
Telephone display messages will be in
Telephone display messages will be in
Telephone display messages will be in
Move Line buttons
You can move external lines to different buttons on your
telephone. You can use this feature to arrange your lines in the
way that makes the most sense to you.
1.
Press
2.
Press the button you want to move the line from.
3.
Press the button you want to move the line to.
.
You will see some of these displays while moving lines.
You have tried to move a line to a
button that cannot be used as a line
button, such as a
button, or an Answer button.
Compact DR5 System Coordinator Guide
telemanuals.com
Customizing your telephone’/ 109
Press the button of the line you want
to move. Press QUIT or
when you have finished moving lines.
,
Press the button you
to move the
line to. Neither of the buttons is
erased. The lines, or the line and
feature, simply switch places,
The button you are trying to move is
not a line button. If you are trying to
switch a line and a feature, move the
line to the feature button and not vice
versa.
Pulse/Tone Dialing
Each external line is set to either pulse or tone dialing. Pulse
dialing is the traditional method of dialing used by rotary diaf or
push button single-line telephones. Tone dialing allows
telephones to communicate with other devices such as
answering machines. Tone dialing is required to access the
features that PBX systems may offer.
Your Customer Service Representative sets your lines to pulse or
tone dialing in Configuration programming.
To switch from pulse to tone dialing
If your external lines are programmed for pulse dialing, you can
switch your telephone temporarily to tone dialing.
1.
Press while on an active line. Once you hang up, your
telephone returns to pulse dialing.
Ring Type
You can choose one of four distinctive rings for your telephone.
This makes it easier to identify your telephone in an open office.
1.
Press
2.
Choose the ring type you want.
Compact
System Coordinator Guide
110 Customizing’ your telephone __
This is the display you will see when choosing a ring type.
1
I
Press
or NEXT. You
hear the selected ring for two
seconds. Repeat until you hear the
ring you prefer, then press
or
Ring Volume
You can set the volume at’which your telephone. rings.
1.
Press
2. Press
The telephone will ring.
to adjust the volume.
This is the display you will see while setting Ring volume.
Press either side of the volume bar
to adjust the volume.
Telephone Administration Lock
Telephone Administration Lock limits the ways in which you can
customize your telephone. There are three types of Telephone
Administration Lock: Full, Partial, and None.
Full Administration Lock lets you change the contrast of your
telephone’s display, use Ring Type, Ring Volume and Button
Inquiry, and control the volume of your speaker.
Partial Administration Lock allows you to forward your calls, turn
on Do Not Disturb and Service Modes, and use the Background
Music, Send Message, Ring Again, Privacy, and Trunk Answer
features.
None (No Administration Lock) allows you to access all features
that are programmed for your telephone. The System
Coordinator assigns Administration Lock to each telephone in
Administration programming.
Telephone Administration Lock does not affect call handling
features.
Compact DR5 System Coordinator Guide
You can program your telephone’s memory buttons to dial
frequently used numbers with the
feature.
.
Feature
You can program feature codes onto
telephone’s memory
buttons using the Feature programming feature,
Speed Dial programming
You can program personal speed dial numbers onto speed dial
codes 71 to 94 using the Personal Speed Dial programming
feature.
,
Compact
System Coordinator Guide
Dialing”
Dialing
One of the most important features of your telephone system is
the ability to dial telephone numbers. Many features require you
to dial telephone numbers. The displays associated with dialing
are listed here.
Direct-dial
You can dial a Direct-dial telephone with a single digit. The
Direct-dial telephone is usually in a central location, such as a
receptionist‘s or secretary’s desk. It is usually a Prime telephone
and a Central Answering Position (CAP).
External line access code
The external line access code is the number you dial to get an
external line. You will need to use an external line access code if
your Prime line is an internal line. The code will connect you to a
line pool through your internal line.
If your Prime line is an external line, or if you select an external
line on your telephone, you will not need an external line access
code. You will always need an external line access code on an
Telephone.
Your Customer Service Representative assigns the external line
access code in Configuration programming.
Last Number Redial
You can redial the last external number you dialed.
1.
Press
.
Ring Again
If you can’t get through to someone on your
system
because their telephone is busy or there is no answer, you can
have the
system tell you when they hang up or next use
their phone.
1.
Press [Feature]
before you hang up.
Compact DR5 System Coordinator Guide
Dialing 1 1 3
You
also use Ring
becomes available.
.
tell you when a busy line
Using Ring Again cancels any previous Ring Again requests at
your telephone.
You can cancel a ring again request by entering the Cancel Ring
Again feature code.
Number Redial
You can save the number of the external call you are on
(providing you dialed the call) so that you can call it again later.
1
Press
while you are
on the call.
You can dial a saved number.
1.
Press
when you are not on a call.
Related features
The
feature lets you program telephone numbers onto
memory buttons for one-touch dialing.
Dialing modes
supports three different methods of dialing. They are
described in the Customizing your telephone section under the
heading Dialing Modes.
Line Pools
Line pools give you access to many external lines.
Priority Call
If you get a busy signal when you call someone in your office,
you can interrupt them using Priority Call.
Compact
System Coordinator Guide
114 Dialing
Speed Dial
The Speed Dial feature lets you dial programmed numbers by
entering speed dial codes.
Displays
You will see some of these displays while selecting lines and
dialing telephone numbers and in response to the numbers you
dial.
You are dialing using Pre-Dial. To
erase an incorrect digit, press
or
When the number is
complete, select a line or lift the
receiver.
The telephone you have called has no
internal lines available. You may press
to use the Ring Again or
Message features or press
to make a Priority Call.
This prompt remains on your display
as long as you are on a call you have
dialed. You may transfer the call by
pressing
Your telephone is already connected
to the telephone you are trying to call.
Check your active line buttons, and
return to that call.
Wait for the telephone to be
answered, or press
to use the
Ring Again or Messages features.
Call
21
Wait for the telephone to be
answered. If no one answers, you may
press
to use the Ring Again or
Messages features, or press
PRIORITY to make a Priority Call.
Compact DR5 System Coordinator Guide
Dialing
You’ cannot use Ring Again on your
current call. You can only use Ring
Again while you have a busy signal on
an internal call or line pool request or
while an internal call is ringing.
..
disturb
,
The telephone you are calling is in Do
Not Disturb mode. Press
to
use the Ring Again or Messages
features, or press
to make
a Priority Call.
The line you have chosen is in use at
another telephone. Use a different
line, or wait until the line is free.
You have entered a number that does
not exist.
You have attempted to use someone
else’s private line.
The line you have chosen is in use.
Try another.
Enter the: digits of the number you
want to dial.
You have tried to make or receive a
call when no line button was available.
You have not dialed an external
telephone number since the last
power interruption or system reset.
Either you have no Prime line or your
Prime line is busy. Select a line
manually before dialing.
You have tried to save the number of
an incoming call. You can only save
numbers that you have dialed
yourself.
Compact DR5 System Coordinator Guide
116 Dialing
number
You have tried to use Saved Number
Redial, but have not first saved a
telephone number. The Saved
Number Redial memory is empty.
You have entered the number of a
telephone that is not in service.
The telephone you have called is on
another call. Press
to use the
Ring Again or Message features.
The call you are trying to make is not
allowed for your Class of Service.
Make your call on a line or telephone
that is not restricted, or use a Class of
Service password to bypass the
restriction.
to use Ring Again. Press
if you prefer to send a message.
Press
See Message and Ring Again.
Either you have no Prime line, or the
Prime line is in use, or the line
programmed onto an Autodialer,
Speed Dialer, or Hotline is in use.
Select a line and dial again.
Press
to send a message. See
Messages.
You have dialed your own number.
Notes
The maximum number of digits that Last Number Redial or
Saved Number Redial records is 24.
You can copy the telephone number from a Last Number Redial
or Saved Number Redial button onto an Autodiai button. Simply
enter the Last Number Redial or Saved Number Redial feature
code when the
feature asks you to enter a number.
Each telephone can save only one number at a time with Saved
Number Redial, not one number for each line.
Compact
System Coordinator Guide
Do Not Dlsturb 1 1 7
Do Not Disturb
You can stop calls from ringing at your telephone.
Press
Only Priority Calls will ring at your telephone. A line button will
flash when you receive a call, but the call will not ring.
You can refuse to answer a particular call (including a Priority
Call).
1,.
Press
while your telephone is ringing.
Cancel Do Not Disturb
You can cancel Do Not Disturb.
1.
Press
Displays
Your telephone is in Do Not Disturb
mode. To cancel Do Not Disturb,
press
Your telephone is receiving calls
normally.
Notes
If you use Do Not Disturb while an external call is ringing, the call
will be forwarded to the Prime telephone. It may also be
answered by anyone whose telephone shares the line it is on.
Once you turn Do Not Disturb on, calls will be forwarded to the
Prime telephone only if there is no other telephone on which the
line appears. (The Delayed Ring Transfer feature transfers all
unanswered calls to the Prime telephone after a specified time.)
Compact
System Coordinator Guide
8 Feature Programming
Programming
Program a button
You can program a feature code onto a memory button.
1. Press
2.
For all telephones other than the M7100 Telephone, select
the button you want to program.
3.
Enter the feature code you want to program onto the button.
Erase a button
You can erase a memory button.
1.
Press
feature code.
This is actually the External
2.
For all telephones other than the M7100 Telephone, select
the button you want to erase.
3.
Erase the button by pressing
or [Hold].
You cannot erase Answer, Handsfree/Mute, Intercom, or line
buttons.
Button Inquiry
You can check the function of any line, Intercom, or memory
button on your
telephone.
1.
Press
2.
For all telephones other than the
the button you want to know about.
Telephone, press
3. Read the display.
When you are labeling or replacing a button cap, activate Button
Inquiry so that you won’t accidentally activate a feature.
Compact DR5 System Coordinator Guide
You will see some of the following displays while programming,
erasing, or checking buttons. A variety of displays appear in
Button Inquiry. See the display
for information
applicable to these. displays.
Press
to move either right or left,
or
to view a
or press
number that is too long to fit on the
display. Press
or
when
you are finished.
The name of the feature assigned to a
button is displayed when you press
the button. SHOW appears when there
is more information available. Press
or SHOW for additional information.
If you are checking a Speed Dial
button, enter the two-digit Speed Dial
code that you want to check,
Enter
1
To erase a button, press
While entering a feature code you can
press
or Q U I T
programming or
to clear out
the characters you have entered. The
system will accept the entry as soon
as you enter a valid feature code.
and enter the feature
Press
code you want to program onto the
button. Invalid codes cannot be
entered.
Feature
You have programmed a button with a
feature that was already programmed
onto another button- The feature has
moved to the button you just
programmed. Its original button is
blank.
You cannot program an autodialer or
feature button while you are on a call.
Compact DR5 System Coordinator Guide
:
Press the button you want to check.
Press
are finished.
and
or EXIT when you
To erase a button, press [Hold].
To erase a button, press o
r
Y o u have tried to use Button Inquiry
while you were on a call or had calls
on hold.
Notes
When this book tells you to enter a feature code, you can do so
by pressing a memory button programmed with that feature code.
In some cases, pressing the button a second time cancels the
feature.
On the M7100 Telephone, Button inquiry shows your internal
number followed by the function assigned to your single memory
button.
Any memory button not programmed as an external or internal
line, Answer button, or Handsfree/Mute button, is available for
programming features.
The following feature codes cannot be programmed onto a
memory button: any code beginning with q
except Language
Choice and Contrast Adjustment.
Compact DR5 System Coordinator Guide
telemanuals.com
Group Listen
You can let people in your office
1.
2;
in on a call.
Press
You
hear the caller’s voice
through your telephone’s speaker.
Continue speak to the caller through the telephone
receiver. The caller will not hear people in your office.
Cancel Group Listen
You can cancel Group Listen for the current call.
1.
Press
Group Listen is canceled automatically when you hang up the
Group Listen call.
Displays
You may see one of these displays with Group Listen.
You have tried to use Group Listen
when you are not on a call.
You have tried to use Group Listen
without picking up the receiver.
Notes
Keep the receiver away from the speaker, or you may hear
feedback. The higher the volume, the more the feedback. Press
button to prevent feedback when hanging up.
the
You can switch a Group Listen call to Handsfree by pressing
To switch back to Group Listen, enter the Group
Listen feature code again,
Compact DR5 System Coordinator Guide
Handsfree/Mute
Make calls without lifting the receiver
You can make calls without lifting the receiver. However, you
must have a Prime line assigned to your telephone.
1.
Press
The telephone’s internal microphone and
speaker are automatically turned on.
2. Dial your call.
3. Speak normally.
Answer calls without lifting the receiver
You can answer calls without lifting the receiver.
1.
When your telephone rings, press
The
telephone’s internal microphone and speaker are
automatically turned on if you have a Prime line assigned to
your telephone.
2. Speak normally.
Mute Handsfree
You can switch off the telephone microphone so that you can
speak privately to someone in your office while you are on a
handsfree call.
1.
Press
The microphone is turned off.
You can turn the microphone back on again and continue your
handsfree call.
1.
Press
Regular call to Handsfree
You can turn any regular call into a handsfree call.
1.
Press
Compact
and hang up the receiver.
System Coordinator Guide
Han&free/Mute 123
Handsfree to regular call
You can turn a handsfree call into a regular call.
Lift the receiver.
The indicator next to
is solid when you are in
Handsfree mode. It flashes when you mute the microphone,
In open-concept environments, use the receiver or a headset
when Handsfree communication is not necessary, or when you
need privacy during a call. Always tell the person you are
speaking to that you are using Handsfree, and let them know
who else is listening to the conversation.
Direct your voice toward the
The closer you are to the
telephone, the easier it is for the microphone to transmit your
voice clearly to your listener.
Wait for your caller to finish speaking before you speak. The
microphone and speaker cannot both be on at once. Your caller’s
voice may be cut off if you both speak at the same time. Noises
such as a tapping pencil could be loud enough to turn on your
microphone and cut off your caller’s speech.,
To prevent a possible echo, keep the area around your
telephone free of paper and other objects that might screen your
microphone. Turning down the microphone’s volume (using
also prevents echo.
Place the telephone so that any unavoidable local noise (such as
an air conditioner) is behind it. This limits the amount of
disruptive background noise.
A Handsfree button is assigned to a telephone by the System
Coordinator in Administration programming.
The
Telephones.
feature is not available on
Compact DR5 System Coordinator Guide
124 Hold
Hold
Put a call on hold
You can temporarily suspend a call.
1.
Press (Hold].
When a call is on hold, its indicator flashes on all telephones that
have access to the line. The call can be retrieved from any of
these telephones.
Retrieve a held call
You can connect to a call on hold.
1.
Press the flashing line button of the held call.
Automatic Hold
You can switch from one call to another.
Press the line button of the caller you want to speak to. Your
current caller is put on hold automatically.
Listen on Hold
If you have been put on hold, you can hang up the receiver while
you wait for the other person to return.
1.
Press [Hold].
2.
Hang up the receiver.
3.
Press the line button of the call. You may hear indications
from the far end that you are on hold (for example, tones or
music).
4. When the person you were talking to returns you will hear
them through your telephone speaker. Lift the receiver and
talk.
Compact
System Coordinator Guide
Hold 125
Exclusive Hold
You can put a call on Exclusive Hold so that it can be retrieved
only at your telephone.
1. Press
or
The line
appears busy on all other telephones, and the call cannot be
picked up by anyone else in the office-
Mu&/Tones/Silence
Hold
External callers can hear either music, a periodic tone, or silence
while they are on hold. In order for your caller to hear music, your
company must have installed a music source.
WARNING
In accordance with U.S. copyright law, a license may be
required from the American Society of Composers,
Authors and Publishers, or a similar organization, if radio
or TV broadcasts are transmitted through the Music on
Hold feature of this telecommunication system.
Northern Telecom Inc. hereby disclaims any liability
arising out of the failure to obtain such a license.
Your Customer Service Representative sets this feature to music,
tones, or silence in Configuration programming.
Notes
On the M7100 Telephone, [Hold] alternates between two
lines; one active, one on hold. The M7100 Telephone cannot
retrieve a call placed on hold by another telephone.
If the Automatic Handsfree feature has been assigned to your
telephone, use the Handsfree/Mute feature instead of Listen on
Hold.
Compact DR5 System Coordinator Guide
126 Host System Signaling
.
Host System Signaling
You can access Host systems, such as Private Branch
by using Host System Signaling
Exchanges (PBX) from
features (also known as End-to-End Signaling). These features
either send a special signal to the host system or allow you to
program delays required by host systems onto external
buttons or Speed Dial codes.
Host system signaling codes
Link
If your
system is connected to a Private Branch
Exchange (PBX), you can use a Link signal to access special
features.
The Link signal can also be included as part of a longer stored
sequence on an External
button or in a Speed Dial
code. The Link symbol
uses two of the 24 spaces in a dialing
sequence.
Pause
The Pause feature enters a 1.5 second delay in a dialing
sequence on an external line. This is often required for signaling
remote devices, such as answering machines, or when reaching
through to PBX features or Host systems.
You can obtain a Pause with one button press if you program the
feature code onto a memory button. More than one Pause can
button.
be programmed onto an External
The Pause symbol
sequence.
For Pulse Dialing,
sequence.
Compact
uses one of the 24 spaces in a dialing
inserts a 1.5 second pause into the dialing
System Coordinator Guide
Host System Signaling 127
Programmed Release
The Programmed Release feature performs the function of the
button in a programmed dialing sequence. When the system
encounters Programmed Release in a programmed dialing
sequence, it stops dialing and hangs up the call. The
Programmed Release symbol
takes up two of the 24 spaces
in a programmed dialing sequence.
Run/Stop inserts a break’point into a sequence of dialed
numbers or characters used for automatic dialing. This may be
necessary when you are connecting to a PBX or similar Host
system.
For example, you may call a company with an automated
attendant that instructs you to dial the internal number you need.
You can’program the company number, a Run/Stop, then the
internal number on one External
button. Press the
autodialer once to dial the company number. When you hear the
automated attendant, press the autodialer again to dial the
internal number.
The Run/Stop symbol (S) uses one of the 24 spaces in an
External
or Speed Dial sequence.
Timed Release
The Timed Release feature inserts a 1.5 second pause into a
sequence. You can use it in a dialing sequence for accessing a
remote system, such as a PBX. You can also dial it if you wish to
release a call from your line but keep the line for another call.
You will return to dial tone.
takes up two of the spaces in a
The Timed Release symbol
programmed dialing sequence.
Compact
System Coordinator Guide
128
System Signaling
Displays
You may see this display while entering Host System Signaling
codes.
You have entered a code that
be used in a programmed
or
Speed Dial sequence, not on a call
you dial directly. Programmed
Release and Run/Stop are for use in
programmed dialing sequences only.
Notes
If your external telephone lines are programmed for Pulse
Dialing, you can temporarily switch to Tone Dialing by pressing
I# after selecting the line. Tone Dialing lets your
telephone communicate with devices and services that respond
to tone signals, such as automatic switchboards, and fax or
answering machines.
..
Compact DR5 System Coordinator Guide
Line Pools
129
Line Pools
Use a line
A line pool is a group of external lines that can be shared by
many telephones- You can use a line in a line pool to make an
external call.
If you have a free internal line, dial a tine pool access code
on an internal line. (You do not need the Line Pool feature
code.) If you have no free internal line, press
and then a line pool access code.
Everyone in the office should have a list of the line pool access
codes for the line pools their telephones can use.
Displays
You may see some of the following displays while using a line
pool. For displays associated with dialing telephone numbers,
see the Dialing section.
Enter a line pool access code.
/Denied in
Access to the line pool you requested
is denied in Configuration
programming.
You have entered an invalid line pool
access code.
The line chosen by the system for
your line pool request became active
before connecting with your call. Retry
the line pool request.
There is no free button on which the
line pool line can appear.
You have tried to access your line
pool, but there are no lines in the line
pool or all the lines are busy. Use Ring
Again or call again later.
Compact
System Coordinator Guide
,130
Line Pools
Notes
You do not usually need to enter the Line Pool feature code to
use a line pool. Simply dial the line pool access code on an
internal line. If you have no free internal lines, you will need to
use the feature code to get a line pool. You will also need it to
program access to a specific line pool onto a memory button.
You can program a button to access a line pool by programming
the Line Pool feature code and a line pool access code onto a
memory button in Feature programming
When
all the lines in a line pool are busy, the indicator for the Line Pool
button turns on. The indicator turns off when a line becomes
available.
Your
system can have three line pools, and a telephone
can be programmed to access any number of them.
You can use a line pool only to make external calls.
If no lines are available in the line pool, you can use Ring Again
at the busy tone. You will be notified when a line in the line pool
becomes available. See Ring Again.
Your Customer Service Representative gives telephones access
to line pools in Configuration programming. Each line pool is
assigned a line pool access code in Configuration programming.
Compact DR5 System Coordinator Guide
Messages 131
The Messages feature allows you to send a message to another
user, and lets you know if you have any messages
waiting. As well, the Messages feature uses a Message Waiting
List to keep a record of your internal messages and your
(external) voice mail messages, if the service is provided by your
telephone company, From your Message Waiting List, you can:
view your messages,
call back the internal caller who left a message,
erase an internal message,
call your Voice Message Center that left a message(s), and,
clear a message sent by your Voice Message Center (the
message still remains at the Center until it is erased there).
Send a message
You can leave a message on the display of another telephone in
your
system.
1.
Press [Feature]
2. A one-line display shows Message
OR
A two-line display shows M e s s a g e 1 i s t . Press
display M e s s a g e t o :
3.
to
Enter the internal number that is to receive your message.
Your recipient’s display identifies that the message has
arrived.
Show your sent messages
On a telephone with a two-line display, you can show and scan
the messages you have sent.
The display shows M e s s a g e 1 i s t .
1.
Press
2.
Press S H O W to display your first sent message.
Compact
System Coordinator Guide
132 Messages,
Cancel a sent message
You can cancel a message that you have sent to someone.
1.
Press
The display shows
for:
2.
Enter the internal number for the message that you want to
cancel.
Notification of message(s)
If another user in your
system or your Voice Message
Center has sent you a message, your display reads
YOU or
YOU .
If you-also have
items in your Call Log, your display reads
Cal 1
Enter your Message Waiting List
To enter your Message Waiting List:
1.
Press
The display shows the first item.
Navigate through your Message Waiting List
To navigate forward through your list, press NEXT or
navigate backward, press q .
To
Call from your Message Waiting List
From your Message Waiting List, you can call the person (or your
Voice Message Service) who sent the message. First, you may
want to view your messages and decide if you want to reply to
them.
1.
Press
2.
Press NEXT or
The display shows the first message.
to scroll through the list of messages.
3. To call a particular number, press
or
The
telephone number that is dialed to access your Voice
Message Center is programmed in Administration
programming. This telephone number is dialed automatically
when you press
or
If you wish to use a line other than the programmed line, exit
from the Message Waiting List and dial the Voice Message
Center telephone number using normal dialing methods.
Compact
System Coordinator Guide
Messages 133
Remove items from your List
You
an internal message or clear a message you have
received from your Voice Message Center. When you clear this
message from your Message Waiting List, it still exists at your
Voice Message Center until you erase it there. To erase a voice
message, refer to your Voice Message Center documentation.
From an idle telephone, press
to erase
or clear the first message (either an internal message or a
message from your Voice Message Center).
OR
From within your Message Waiting List, press
or
or
for the item that you want to remove.
Related features
Call Log
The status display for the Message Waiting List shares the same
display with the Call Log status display.
Displays
You will see some of the following displays while sending
messages.
When reviewing the messages you
have sent, press NEXT to view the
next message or
to erase the
message on the display.
This is the Message Waiting List
display for internal messages. Press
NEXT to see the next message. Press
to reply to the message. Press
to erase the message.
You have tried to send a message to a
Analog Terminal Adapter. The
Analog Terminal Adapter does
not have a display so it cannot show a
message.
Cancel den i
You have entered an invalid number
when attempting to cancel a message.
Compact
System Coordinator Guide
134
Messages
Dial the internal number to which you
sent the message you wish to cancel.
You have cleared an external
message from your Message Waiting
List. The message itself still exists in
your Voice Message Center until you
erase it there:
Erased> 21
NEXT
You have erased an internal message.
This message does not pertain to
M7100 Telephones. If you try to
access your Message Waiting List
while on an active call, this display
advises you to hold or release the
present call.
In use: 21
You are trying to call from your
Message Waiting List. The line that
you are trying to use is being used by
user.
the identified
This is the Message Waiting List
display. For that particular voice
message, it tells you the line the call
came in on, and the name of that line.
You have tried to send a message to
an invalid internal number or to a
telephone that is out of service.
in your Message
You have a one
Waiting List, and you have no new
entries in your Call Log. Press
to
review the message.
The SHOW display button appears only
if you have outstanding messages.
Press SHOW to review or erase
messages you have sent. Press
to send a new message.
to:
Compact
Enter the internal number of the
telephone to which you would like to
send a message.
System Coordinator Guide
Messages
& Calls
This indicates that there is more than
one item in your Message Waiting
List, and there are one or more new
entries in the Call Log.
You have more than one item in your
Message Waiting List, and you have
no new entries in your Call Log. Press
to review the messages.
You have no line button free with
which to reply to a message.
You don’t have any messages to
cancel or there are no messages to
scan through.
number
There has been no number
programmed for the Voice Message
Center. To program the number, see
the Programming chapter.
ease call
If you have an M7100 Telephone, this
is displayed when you try to reply to a
message while on an active call. You
must-release your call before entering
your Message Waiting List.
Their list full
You are trying to send a message to a
telephone whose message waiting list
is full.
1
full
You have tried to send a message but
your telephone’s list of sent messages
is full. Cancel one of the messages
you have sent, if possible, or wait until
you have received a reply to one of
those messages.
Compact
System Coordinator Guide
telemanuals.com
136
Notes
You can send up to four messages to different telephones,
including your Voice Message Center. If your telephone is a
Direct-dial telephone or a Central Answering Position, you can
send messages to 30 telephones.
You can receive up to four messages from different telephones,
including your Voice Message Center. The single message from
your Voice Message Center may pertain to several voice
messages.
Any message can be canceled either by the person who sent it
or by the person who received it.
If your reply to a message is forwarded or is answered at another
telephone using the Call Pickup feature, the message remains on
your telephone until you cancel it or successfully contact the
telephone that sent the message.
Compact DR5 System Coordinator Guide
Telephones
137
,
This section covers the basic features of your
and optional equipment that may be attached to it.
telephone
Buttons
(Feature)
Feature button
You use the Feature button to invoke
Using
features section.
Hold button
features. See the
[Hold]
You use the Hold button to put calls on hold. See the Hold
section. It is also used in place of the
display button on
telephones with one-line displays.
Memory buttons
Memory buttons are the buttons with indicators on the M7208,
M7310, and M7324 Telephones, and the dual buttons without
indicators on the M7310 Telephone. There is also a single
memory button, without an indicator, on the M7100 Telephone.
Memory buttons can be used for any of the following buttons,
except that lines and Answer buttons must appear on buttons
with indicators.
Answer buttons
You can use an Answer button to monitor calls on another
person’s telephone. All calls to the monitored telephone appear
on the Answer button. Such calls may also ring at the telephone
with the Answer button, depending on how the system is
configured. Answer buttons are most useful for a secretary who
monitors incoming calls for one or several managers.
If more than one call is ringing at the manager’s telephone, the
first call appears on the secretary’s Answer button. Any
subsequent calls appear on Intercom buttons if they are
available.
Compact DR5 System Coordinator Guide
138
‘Telephones
More than one secretary may have an Answer button for a single
manager. This allows two or more secretaries to handle calls for
a busy manager.
Similarly, one person can handle calls for up to four other people,
using separate Answer buttons for each person.
A secretary’s telephone should have a memory button with an
indicator programmed as the Internal
button for the
manager’s telephone. This allows the secretary to call the
manager and to deal efficiently with incoming calls.
You cannot make calls using Answer buttons.
buttons
buttons let you dial numbers by pressing a single button.
See the
section.
Line buttons
You have one line button for each line assigned to your
telephone. You press the line button to select the line you want to
answer or use to make a call. Having several line buttons allows
you immediate access to more than one line so you can handle
Telephone does not have
and monitor calls easily. The
line buttons and can have a maximum of two lines. You can
switch between its two lines, one active and one on hold, by
pressing [Hold].
Programmed Feature Buttons
Programmed feature buttons allow you to invoke
features
by pressing a single button. See the Feature Programming
section.
Release button
Pressing
ends a call. You do not have to put the receiver
down.
also ends feature programming.
to end a feature you
While you are on a call, do not press
are using (such as Show Message). If you do, you will disconnect
the call. Use [Feature) instead.
Compact DR5 System Coordinator Guide
Nor-star Telephones 139
The Volume Bar controls the volume of the receiver, telephone
ring, Handsfree speaker, headset and Background Music. Press
either end of the volume bar
to adjust the volume.
Headset
A headset lets you keep both hands free while you are on a call
without others overhearing your telephone conversations.
If you plug a headset into your telephone while you are on a call,
your telephone’s microphone and speaker (or your receiver if you
are on a regular call) are turned off and your headset microphone
and earpiece are turned on.
feature assigned to your
You must have the
telephone if you wish to use a headset.
While you are using the headset, the receiver and the switch in
the telephone cradle do not work.
A headset cannot be used on an M7100 Telephone.
Using a headset
While on a call using the headset, press
headset on and off.
to turn your
To answer a call, press
To adjust the volume, press the appropriate side of the volume
bar
To change to a Handsfree call while you are on a call using your
headset, unplug your headset. Your telephone’s microphone and
speaker turn on and the call becomes a Handsfree call. (It is a
good idea to put the call on hold while you do this.)
Compact
System Coordinator Guide
140J
Telephones
.
You may see this prompt when you try to use a headset.
You are attempting to use a headset,
but Handsfree/Mute is not
programmed for your telephone. If you
are not using a headset, you have
accidentally plugged your telephone
receiver into the headset outlet on the
bottom of the telephone.
Hearing Aid Compatibility
The receivers on all
telephones are compatible with
hearing aids as defined in the FCC rules, Part 68, section
68.316.
Not all hearing aids are optimized for use with a
telephone.
Wall Mounting
Most
telephones can be mounted on a wall. Contact your
Customer Service Representative if you wish to have any
telephones in your system wall-mounted.
Compact
System Coordinator Guide
Make a page announcement
You can make announcements over the
system.
Press
2.
Choose a page type.
3.
If necessary, choose a zone.
4. Make your announcement.
5. Press
Page types are :
through the telephone speakers (Internal Page)
through an external speaker (External Page)
both Internal and External (Combined Page)
Paging shortcuts
Instead of entering the Page feature code followed by the page
type, you can enter the following shortcut codes.
Internal
and zone (0 to 6)
External
(code 2 has no zones)
Combined
and zone (0 to 6)
Related features
Voice Call
You can make an announcement to one person by placing a
voice call to their telephone.
Compact
System Coordinator Guide
142
Page
Displays
You will see some of these displays while making a Page
announcement.
Denied in
You have tried to Page, but this
feature has not been assigned to your
telephone.
Enter the desired zone number (O-6)
or press
to page to all zones. (0
equals all zones.)
Inval id
You have entered a page zone code
that is not between 0 and 6.
Select the type
pressing:
or SETS
or
or BOTH
of page you want by
Internal Page
External Page
Combined Page
The time allotted for paging has
expired.
FILL
The prompt appears while you are
paging and shows the page zone you
or
have chosen. Press
when you are finished paging.
A page is already being made in the
page zone you have requested.
Notes
Page zone 0 equals all zones.
telephone can be assigned access to Paging and is
Each
assigned to one of six page zones, or to none, in Administration
programming.
Make sure that everyone who needs to make page
announcements has a list showing which telephones are in which
page zones.
Compact
System Coordinator Guide
telemanuals.com
If you get a busy signal when you call someone in your office,
you can interrupt them. Use this feature for urgent calls only.
1. Press
2.. Wait for a connection, then speak.
A person who receives a Priority Call while on another call has
eight seconds to accept or reject the call. If the person does
nothing, the Priority Call feature puts the active call on Exclusive
Hold and connects your call.
Displays
You will see some of these displays while making a Priority Call.
You tried to place a Priority Call to
telephone. The
another
person you called has blocked your
call. Try to call later.
Denied in admin
You have tried to make a Priority Call,
but this feature has not been assigned
to your telephone.
You have attempted to use the Priority
Call feature with no ringing or busy
tone on the line. Use Priority Call only
when you hear ringing or a busy
signal.
The party you are calling has eight
seconds to decide whether to accept
or reject your Priority Call.
denied
The telephone you are calling is
already in a Priority Call or is unable to
receive Priority Calls.
Compact
System Coordinator Guide
144
Priority
You can make a Priority Call only while your telephone display
shows one of the following prompts:
If Call Forward is active at the telephone you are trying to reach,
your call will be forwarded.
If the telephone receiving the Priority Call is in a conference call,
are automatically put on hold when the
the other two
Priority Call is accepted.
The System Coordinator gives a telephone permission to make
Priority Calls in Administration programming.
Compact
System Coordinator Guide
Service
145
Modes
Switch to a service mode
You can use Service Modes to make your
system
behave differently at different times of day. For instance, all
incoming external calls can be directed to a security guard’s
telephone during the night, or calls to one receptionist can be
directed to another receptionist during lunch.
1.
Press
on a Control telephone. (See Special
telephones for information on Control telephones.)
2.
Select the service mode you want.
Cancel Service Modes
You can return to normal operation or cancel the manual override
of an automatic mode. You cannot cancel an automatic mode.
1.
Press
Displays
You will see some of the following displays when selecting a
service mode.
The name of the current service mode
(“Night Service”, in this case) is
or NEXT to see
displayed. Press
other service mode options. Press
or
to select the desired
mode.
You are trying to activate a service
mode from a telephone that is not a
Control telephone or Direct-dial
telephone, or else all service modes
are disabled in Administration
programming.
Compact
System Coordinator Guide
146
Service Modes
Notes
A service mode allows you to change which lines ring at which
telephone, to activate or deactivate the auxiliary ringer for certain
lines, and to have Direct-dial calls ring at the Extra-dial
telephone. Service modes can be programmed to begin
automatically at certain times or they can be turned on and off at
the Control telephone. The System Coordinator sets up service
modes in Administration programming.
Automatic service modes are indicated by an asterisk (*) before
the name of the service mode on the display. You can neither
manually activate nor cancel automatic service modes, although
you can override them with manual modes.
The Control telephone can override automatic service modes at
any time by entering the Service Modes feature code
([Feature)
and selecting a different service mode; this
override will remain in effect until it is canceled by means of
Note that if you selected a service mode with
an asterisk
the next automatic service mode will come into
effect at the programmed time.
Direct-dial calls to a Direct-dial telephone will ring at the Extra-dial
telephone (designated in Administration programming) only when
the Service Modes feature code
is entered at
that Direct-dial telephone. Note that only the Extra-dial telephone
will be activated, not the actual service mode (unless that
Direct-dial telephone is also a Control telephone).
provides three service modes named “Night”, “Lunch”,
and “Evening”. You can change these names to suit yourself. In
addition, there is normal service when no service modes are
active.
Compact
System Coordinator Guide
Special
147
You can assign several special functions to the telephones in
your
system. Except where noted, you do not need
special hardware. A special function is assigned to a telephone
either by your Customer Service Representative in Configuration
programming or by the System Coordinator in Administration
programming.
Control telephone
‘The Control telephone lets you place the external lines for which
it has responsibility into and out of Service Modes. See Service
Modes.
Direct-dial telephone
You can dial a Direct-dial telephone with a single digit. The
Direct-dial telephone is usually in a central location, such as a
receptionist’s or secretary’s desk. It is usually a Prime telephone
and a Central Answering Position (CAP).
There may be up to five Direct-dial telephones in your system,
but each telephone in the system is assigned to a single
Direct-dial telephone. There is a single,Direct-dial digit for the
whole system that lets each telephone call its assigned
Direct-dial telephone.
Direct-dial telephone can send up to 30 messages
Each
and each can invoke Service Modes to activate the Extra-dial
telephone.
Your Customer Service Representative sets up Direct-dial
telephones in Configuration programming. The System
Coordinator assigns telephones to Direct-dial telephones in
Administration programming.
Compact
System Coordinator Guide
Special Telephones
Emergency telephone
The Emergency telephone is a single-line telephone (not a
telephone) that functions independently of the
system. You can use the Emergency telephone when your
system is not working.
Emergency Transfer/Power Failure Cut-through provides basic
telephone service on external line 01 through an Emergency
telephone if the power fails or if a system error occurs.
The Emergency telephone is usually located near the Key
Service Unit (KSU). Each KSU can support two Emergency
telephones, and each Trunk Module can support one additional
Emergency telephone.
Extra-dial telephone
In Service Modes, a second telephone can be assigned to ring
on calls made to a Direct-dial telephone. There may be one
Extra-dial telephone for each Direct-dial telephone, and it may be
a different telephone in each Service Mode.
Hotline telephone
You can call a programmed internal or external telephone
number simply by picking up the receiver of the Hotline telephone
(or by pressing
A Hotline telephone can be set up to dial an operator or an
emergency number. You should put a notice by the Hotline
telephone to let people know which number will be dialed when
they lift the receiver.
If the Hotline telephone is set up to dial an external number using
the Prime line, there must be an external Prime line assigned to
the telephone. If not, the Hotline call will fail.
The System Coordinator sets up the Hotline telephone, the
telephone number it dials, and the line on which that number is
dialed, in Administration programming.
Compact DR5 System Coordinator Guide
Special Telephones 149
To bypass a Hotline
.
Press a line button, or use the Pre-Dial or Automatic Dial feature
before you pick up the receiver or press
The following displays may occur at a Hotline telephone.
The line assigned to the Hotline is in
use. Make the call using normal
methods or wait until the Hotline line is
free.
[NO 1
The Hotline has been set up to dial an
external number on a Prime line but
the Hotline telephone does not have a
Prime line. This must be corrected in
Configuration or Administration
programming.
The Hotline has been set up to dial an
external number on a Prime line but
the Hotline telephone has an internal
Prime line and no access to line pools.
This must be corrected in
Configuration or Administration
programming.
This message may also appear if the
line pool assigned to the telephone is
busy.
Prime telephone
Each line in a
system can have a telephone assigned to
it as a Prime telephone. Calls not answered at their normal
destinations are transferred to the Prime telephone. The Prime
telephone is usually the telephone on the receptionist’s desk and
it is often the Control telephone and a Central Answering Position
as well. A Prime telephone is assigned to a line in Configuration
programming.
See the Answering the telephone section for the displays that
may occur at a Prime telephone.
Compact
System Coordinator Guide
150 Speed Dial
Speed Dial
Make a Speed Dial call
You can quickly dial external telephone numbers that have been
programmed onto Speed Dial codes.
1.
Press
.
2.
Enter the appropriate two-digit Speed Dial code.
supports two types of Speed Dial codes, Personal and
System. System Speed Dial codes are from 01 to 70. The
System Administrator can assign numbers to System Speed Dial
codes for the entire system in Administration programming.
Personal Speed Dial codes are from 71 to 94 and may have
different numbers assigned to them on each telephone. Users
can program their own Personal Speed Dial numbers.
Program Personal Speed Dial
You can add or change a Personal Speed Dial number on your
telephone.
1.
Press (Feature]
2.
Enter the code that you want to associate with a telephone
number.
3.
If you want to include a line selection for this number, select
the line or line pool. For the M7100 Telephone, you can
select a line only.
4.
Enter the number you want to program.
5.
Press
Compact
or [Hold].
System Coordinator Guide
Speed Dial
151
You will see some of these prompts while using or programming
Speed Dial.
Continue entering the number you
wish to program. You can change the
number by pressing the left side of the
volume bar or by pressing
When vou are finished, press
denied
You have tried to program a Personal
Speed Dial number while someone
else on the system is in Configuration
or Administration programming.
full
You have tried to enter a new
Personal Speed Dial Number, but the
memory for these numbers in your
system is full.
Enter a two-digit code between 71 and
94 for the personal speed dial number
you want to program.
Enter code:
Enter the telephone number you wish
to program exactly as you would if you
were dialing it normally. When you are
finished, press
or
I
Invalid
You have entered a code outside the
code range (01-94).
Line in
The line associated with the speed
dial number you are trying to use is
busy.
I
There is no number stored on the
Speed Dial code you have dialed.
Compact
System Coordinator Guide
152 /Speed Dial,
and
If you want to program a line or line
pool selection for this Speed Dial,
select the line or line pool.
Otherwise, enter the telephone
number you wish to program exactly
as you would if you were dialing it
normally. When you are finished,
press ( H o l d ] .
If you want to program a line or line
pool selection for this Speed Dial,
select the line or line pool.
Otherwise, enter the telephone
number you wish to program exactly
as you would if you were dialing it
normallv. When vou are finished.
press
a 1
dial
There is no line associated with the
speed dial number you are trying to
use. Select a free external line or line
pool and enter the Speed Dial feature
code again.
Enter a two-digit Speed Dial code
(01-94). You must enter the zero for
codes 01 to 09.
Notes
There is no difference between using Personal Speed Dial and
using System Speed Dial. They differ only in how you program
them.
Speed Dial numbers’ may include line choices and Host System
Signaling codes.
Speed Dial numbers are subject to the same Class of Service as
regularly dialed numbers. System Speed Dial numbers can be
programmed to bypass dialing restrictions.
Normally, Speed Dial numbers are shown on the display while
they are being dialed. System Speed Dial numbers may be
programmed to show a Speed Dial name instead of the number,
keeping the actual number confidential.
Compact
System Coordinator Guide
The following features a
available for the entire
system.
Accidental Disconnect Protection
If you accidentally drop the receiver back into the telephone
cradle while answering a call, you can quickly retrieve the call.
Pick up the receiver again or press
connected to your call.
You are
Automatic telephone relocation
If Automatic telephone relocation is enabled, you can move your
telephone from one
jack to another without it losing any
of its custom programming. Your Customer Service
Representative enables Automatic telephone relocation in
Configuration programming.
Background Music
You can listen to music through your teiephone speaker.
1.
Press
WARNING
In accordance with U.S. copyright law, a license may be
required from the American Society of Composers,
Authors and Publishers or a similar organization if radio
or TV broadcasts are transmitted through the
Background Music feature of this telecommunication
system.
Northern Telecom Inc. hereby disclaims any liability
arising out of the failure to obtain such a license.
The music stops automatically if you make or answer a call.
Compact
System Coordinator Guide
telemanuals.com
154 System features
Your Customer Service Representative makes this feature
available to all telephones in Configuration programming. You will
need to supply a music source, such as a radio, attached to your
KSU.
Cancel
You can cancel Background Music.
Press
Class of Service
The Class of Service for a call consists of all the
features
and lines available to you for that call. This is determined by the
features assigned to the telephone in Administration
programming, including all Dialing Filters.
Users who need to
numbers not permitted by the Class of
Service of the line or telephone that they are using, can switch to
a different Class of Service by entering a Class of Service
Password.
Internal numbers
Each telephone in the
system has its own internal
number. The length of internal numbers in your system may be 2
digits. All numbers in your system are the same length. Your
Customer Service Representative sets the length of internal
numbers (also called the DN length) in Configuration
programming.
To find out your internal number, use the Button Inquiry feature
on an internal line button. On the
Telephone, Button inquiry shows your internal number followed
by the function assigned to your single memory button.
Compact
System Coordinator Guide
System features 1 5 5
Lines
.
The
features and
use of lines.
are associated with the
Any of the lines in your system may appear at any of your
telephones. Your Customer Service Representative assigns lines
to telephones in Configuration programming,
only the lines that are appropriate for a particular person
appear at that person’s telephone. When a line is assigned to a
telephone it is automatically given a line button on that
telephone, if a button is available. The
Telephone has no
line, buttons for its lines.
Normally, you cannot answer a call that is ringing on a line that
does not appear on your telephone. To pick up such a call, use
Call Pickup, Call Park, or Transfer.
Line Pools
A line pool allows each telephone access to external lines from a
group (or “pool”) of external
can access such lines by
pressing an intercom button and entering a line pool access code
or by pressing a memory button programmed with the line pool
feature code.
Private lines
A Private line is exclusive to a particular telephone. Calls that are
put on hold or left unanswered on a Private line cannot be picked
up at any telephone except the Prime telephone.
Prime line
Your telephone can be programmed to select an internal or
external line or a line pool automatically whenever you lift the
receiver or press
This is your Prime line.
Compact
System Coordinator Guide
156 System features
Ringing Line Preference
Each telephone in the
system can be programmed to ring
or remain silent for incoming calls on any external lines that
appear on the telephone.
For example, a telephone may have buttons assigned for lines 1
to 3, but have only lines 1 and 2 programmed to ring. An
incoming call on any of the three lines causes a line button
indicator to flash, and the telephone can be used to answer the
call. This is especially useful for people who monitor other
telephone lines, but want only their own lines to actually ring.
If a telephone has an external line as a Prime line, that line is
usually made to ring.
System Speed Dial
Speed Dial codes 01 to 70 are the same for the entire system.
See the Speed Dial section for details.
Compact
System Coordinator Guide
The Time features let you check the present time and how long
you have spent on a call.
Call Duration
You can see how long you spent on your last call or how long
you have been on your present call.
Press
2. Read the display.
Show Time
You can see the present date and time while you are on a call.
1.
Press
2. Read the display.
Displays
One of the following displays will occur when you use a Time
f e a t u r e .
You have not made a call since your
telephone’s clock was last reset.
The display shows the last call you
made, or the current call, and the total
elapsed time in minutes and seconds.
The display shows the present time.
Compact DR5 System Coordinator Guide
158 Transfer
[Feature]
Transfer
Transfer a call
You can transfer a call to another person in your office.
1.
Make or answer a call.
2. Press
(or
if programmed).
3.
Dial an internal telephone number.
4.
If you wish, you can announce the call after the called party
answers.
5.
Press
or JOIN.
6. The call is immediately transferred.
You can also press a programmed Call Queuing
button to complete the transfer and answer the next
call.
Transfer using Hold
Transfer using Hold can only be used to transfer an external call
to another telephone that has, a button for the line that the
external call is on.
Call the person you want to transfer the call to and tell them there
is a call on hold for them. Do not enter the Transfer feature
code. To accept the call, your co-worker presses the line button
with the flashing indicator.
An
Telephone can transfer a call using Hold but it cannot
receive a call transferred in this way.
Compact DR5 System Coordinator Guide
calls.
121
RETRV
The person to whom you tried to
transfer a call is on another call. Press
RETRV to enter a new internal number.
On the
Telephone, you will
automatically be returned to the
to: prompt.
The person to whom you tried to
transfer an external call has Do Not
Disturb active on their telephone.
or the flashing line
Press
button to reconnect to the call. On the
Telephone, lift the receiver.
The internal caller you were trying to
transfer hung up before the transfer
was complete;
The person to whom you tried to
transfer a call did not answer. Press
or the flashing line button
to reconnect to the call. On the M7100
Telephone, lift the receiver.
Press
if, after talking to the
person at internal number 21, you
decide to transfer the call to someone
else. Press
or JOIN to transfer the
call from internal number 21 to 22.
Dial the internal telephone number of
the person to whom you want to
transfer the call. If you are already
connected to that person, press the
line button of their call.
/Cal;
Transient message to indicate that the
transfer was successfully completed.
Compact
System Coordinator Guide
160
Transfer
The person to whom you tried to
transfer an internal call has Do Not
Disturb active on their telephone.
Press
or the flashing line
button to reconnect to the call. On the
Telephone, enter the transfer
cancellation code ([Feature]
to reconnect to the call.
An invalid DN has been entered, or
the transfer feature has been invoked
before the complete DN has been
entered.
U
P
The external caller you were trying to
transfer has hung up before the
transfer was complete.
Press JOIN to transfer the call on line
if,
01 to telephone 21. Press
after talking to the person at internal
number 21, you decide to transfer the
call to someone else.
Make call first
You have tried to use the Transfer
feature when you have no call to
transfer.
The telephone to which you are trying
to transfer a call is out of service.
You cannot transfer the call because
of telephone or line restrictions.
Once you have invoked the transfer
feature you must complete the transfer
actions before you can access a new
feature, answer another alterting call
or select an outgoing line.
Compact
System Coordinator Guide
Transfer
161
Your
completed for .
one of these ‘reasons:
l
All the internal resources needed to
perform a transfer are in use. Try
again later.
You have tried to transfer an
external call to another external
Press” if you entered the wrong
internal number or if the person you
are transferring the call to is
unavailable.
Notes
If an external call is transferred to a busy internal line, or not
rings, the call automatically rings you back
answered after a
and the display indicates that the line was busy or that no one
answered,
Compact DR5 System Coordinator Guide
162
Voice Call
Voice Call
Make a voice call
You can make an announcement or begin a conversation
through the speaker of another telephone in the system.
Mute Voice Call tones
When a Voice Call begins at your telephone, you hear a beep
every 15 seconds as a reminder that the microphone is on. You
can stop it beeping.
1.
Pick up the receiver or press
Handsfree
If Handsfree Answerback is assigned to your telephone, you can
respond to a Voice Call without touching the telephone.
1. When someone makes a Voice Call to you, simply start
talking. Your telephone’s microphone picks up your voice.
Your telephone will beep periodically to remind you the
microphone is on. You can stop it beeping.
Pick up the receiver or press
Voice Call Deny
You can prevent your telephone from receiving Voice Calls.
1.
Press [Feature]
Voice Calls will ring like regular
internal calls. Your other calls will proceed normally.
Cancel Voice Call Deny
You can cancel Voice Call Deny.
1.
Press
Compact DR5 System Coordinator Guide
/Dial
Dial the internal number or press the
button of the person
internal
to whom you want to speak.
The line is open for you to speak.
The telephone receiving the call
cannot accept Voice Calls for one of
the following reasons: it is active or
ringing with another call; it is in Call
Forward mode; it is in Do Not Disturb
mode; it has Voice Call Deny turned
telephone.
on; it is not a
Your call proceeds automatically as a
regular ringing call.
N o t e s
Once you have answered a Voice Call, you can put it on hold,
transfer it, or otherwise treat it as a normal call.
When you have Handsfree Answerback assigned to your
telephone, and you are using an on-hook Dialing Mode, the
microphone and speaker are both activated for external calls.
The System Coordinator assigns Handsfree Answerback to a
telephone in Administration programming. You can not assign
Handsfree Answerback capability to the
Telephone.
Compact
System Coordinator Guide
telemanuals.com
164
Voice Call
Compact
System Coordinator Guide
Compact
Using a
1. Press
Telephone Feature Card 165
and enter the desired feature code on the dial pad.
OR
the programmed memory button.
2. Follow the display messages.
feature
Note: On M7310 and M7324 Telephones, some features are also available on the display
b u t t o n s .
From an idle telephone, or with your calls on hold, press
Press the memory
that you want to program. (This step is not required on the
M7100 Telephone.) See your telephone user card for the location of the memory
buttons.
3. Enter the feature code you want to program.
Programming
a
feature on a
memory
button
Autobumping
:
Background
M u s i
Button Inquiry
Call Log
Password
c
Allows the oldest log entry to be deleted from a full Call Log when
a new item is logged, so that the new log entry can be stored. For
more information, see Call Log.
Cancel
Allows you to listen to music (provided by your office) through
your telephone speaker when you are not on a call.
Cancel
Checks what is programmed on any button. Use this feature when
labeling memory buttons.
Programs a password for your Call Log. To remove the password,
see your System Coordinator.
Class
S e r v i c e
Overrides the Class of Service on a telephone to allow you to
make a call from that telephone. The Class of Service determines
which numbers you can dial. Switch from one Class of Service to
another using this feature code and a password provided by your
System Coordinator.
Contrast
Adjusts the contrast of your telephone display. Press
(depending on your telephone).
Dialing Modes
Changes the on-hook Dialing Modes. The three Dialing Modes are:
Automatic Dial: If you have a Prime line, dial a telephone number
without pressing a line button. A line is selected automatically.
Pre-Dial: Dial a telephone number. Edit it by pressing
or
the left side of
Press a line button to place the call.
Standard Dial: Press a line button, then dial a telephone number.
Do Not Disturb
through
Prevents incoming calls from ringing at your telephone.
Cancel
Compact
System Coordinator Guide
166 Compact
Telephone Feature Card
Language
Choice
Selects the English language for the telephone display.
Selects the alternate language for the telephone display.
Moving Line
Changes the position of a line button. Remember to switch the
button caps after the line button is moved. Lines cannot be moved
to positions occupied by
, or
buttons. This feature is not available on the M7100 Telephone.
Buttons
type of calls that will be automatically stored in your
Call Log
Programming
memory
buttons
,
External Autodial: Stores a line (optional) and an external
telephone number onto a memory button for one-button access
to that number.
Internal Autodial: Stores an internal telephone number onto a
memory button for one-button access to that telephone number.
Program Features: Stores a feature onto a memory button for
one-button access to that feature.
(Intercom],
Ring Type
or
cannot be programmed.
Programming a
1. Press (Feature
(For M7100 Telephones, go to step 3.)
2. Press the memory button you want to program.
3. Enter the feature code of the feature you want to program.
4, If you entered the Line Pool feature code in step 3, enter the access code for a line pool.
Selects a distinctive ring to help differentiate between your
telephone and others nearby. Enter the feature code and press
or
through
to select the new Ring Type. Press
or
to store the new ring.
Ring Volume
Makes your telephone ring so you can adjust the volume, even
while vou are on a call.
Run/Stop
When using the External
programming feature, inserts a
break point between two or more numbers stored on a memory
button. Press the memory button once to dial the first number; a
second time to dial the second number, and so on.
Compact
System Coordinator Guide
Compact DR5 Telephone Feature
167
rams a
Dial code (from 71 to 94).
Programming a Personal Speed
code:
1. Press [Feature
to enter Personal Speed Dial codes.
2. Enter a two-digit code (from 71 to 94).
3 . To
line as part of the Speed Dial code, press a line button or a line pool
button.
Enter the
to be assigned to that
Telephone numbers cannot
exceed 24 digits,
5. Press
or
to finish programming,
Voice
,
L
i
Pause
n
k
Prevents your telephone from receiving Voice Calls, permits only
ordinary ringing calls.
Cancel
Generates a Link signal (also called flash or recall) on an active
line to access other systems or carriers.
When programmed in an External
sequence, inserts a
1.5second delay in a number being dialed.
Far Pulse and Tone Dialing
For Pulse Dialing only
Release
Timed
Release
W h e n p r o g r aq
mmed at the end of an External
performs the same function as
sequence,
Generates a longer Link signal (1.5 seconds) on an active line.
Use this feature when you want to release a call on your line but
retain the use of the line for another call.
Compact DR5 System Coordinator Guide
168 Compact
Telephone Feature Card
Briefly displays the length of your current call. If your telephone is
idle, the length of your most recent call is displayed.
Call Duration
Timer
Call Log
Opens your Call Log to view stored caller information. The Call
Log displays use special characters.
A new item in the Call Log is underlined.
Answered calls are identified.
Long distance calls are jdentified.
The displayed information has been truncated.
Call Log is only available if you have subscribed to Call Display services from your
local telephone company.
your Call Log:
1. Navigate to the appropriate log item, and display the number.
2. Edit the number, if required. The leading digits may need to be trimmed, or digits may
need to be added for Long Distance or line pool access. See your System Coordinator.
3. Press a line button.
4. Lift the receiver.
Message
Reply to Message: Review your list of external and internal
display messages, and return calls.
Cancel
Send Message: Leave a message on a co-worker’s telephone
display to call you back.
Cancel
Page
Allows you to make announcements through either the internal or
external speakers, or both. Enter the feature code, the page code
(1 for internal, 2 for external, or 3 for both), and the zone (0 to 3).
External: Allows you to make announcements through your
office’s loudspeaker system (if connected).
Allows you to make announcements through
both your
telephone speakers and your office’s
loudspeaker system. Enter the feature code, and the zone (0 to 3).
Internal (Zone): Allows you to make announcements, through the
telephone speakers, to a group of
telephones.
Enter the feature code, and the zone (0 to 3). 0 pages all zones.
Activates one of up to three different telephone answering
options, eliminating the need to forward all your calls. Only an
assigned Control Telephone can turn ON Service Modes. See your
System Coordinator.
Cancel
[Feature]
Service Modes
Show Time
Briefly displays the date and the time.
Compact DR5 System Coordinator Guide
Compact DR5 Telephone Feature Card
Sends your calls to another telephone in your
system.
Cancel
Re-routes a call to another telephone even if all its lines
Call Forward
Briefly displays the name, number and line name of a ringing or
held call. Press
or
repeatedly to cycle through the
three displays of information.
Call
Note: Names and numbers for external callers are displayed only if you have subscribed to
Call Display services from your local telephone company.
Automatically puts a call on hold so that it can be retrieved from
any telephone in your
system. The display shows a
retrieval code, 101 or 102.
Call Park Retrieval: Answers a parked call from any telephone in
your
system by pressing [Intercom) and dialing the
retrieval code. On the M7100 Telephone, dial just the retrieval
code. The retrieval code is made up of a programmable Call Park
prefix (0 to followed by a call number (01 or 02).
Call Park
Conference
Setting up a three person call:
1. Make or answer the first call:
2. Put the first call on hold.
3. Make or answer the second call.
4. Press
(or press
if programmed).
5. Press the line button of the first held call. (This step is not required on the
Telephone.)
6. Press
to end the conference.
a
speak privately to one of the callers, or to drop one call and stay
connected to another, or to hold both parties as separate calls, you must first split the
conference.
1. Press the line button for one of the calls. The other call is put on hold. To re-establish
the conference, press
Removing yourself from the conference temporarily:
1. Press
the other two callers can still speak to each other.
Removing yourself from the conference permanently:
1. Press
(or
if programmed). The other two parties remain
connected.
Note: This type of transfer is supported only if one of the two remaining parties is internal.
Compact
System Coordinator Guide
Compact
Telephone Feature Card
Do Not Disturb
Exclusive Hold
Group
Listening
Blocks an alerting Priority Call on your telephone.
or
Temporarily suspends an external call and prevents other
telephones from picking it up.
Exclusive Hold Retrieval: Press
of the held call.
(Press
on the M7100 Telephone.)
Allows you to use both the receiver and your speaker at the same
time while you are on a call. Use the Mute feature on the
button to disable the telephone microphone. If you
experience feedback, turn the volume down, and before hanging
up, press
Cancel
Store caller information for the current active call in your Call Log.
Names and numbers for external callers are displayed only if you have subscribed to
Call Display services from your local telephone company.
Privacy
When Privacy is ON, other
users with the same line are
prevented from joining your current external call. If Privacy is
OFF, other
users with the same line can join in on your
external call by pressing that line button. Enter the feature code a
second time to restore the original setting.
Sends a call to another telephone in your
system.
Using Transfer
1. Make or answer a call.
(or
if programmed).
2. Press
3. Dial an internal telephone number.
4. If you wish, you can announce the call after the called party answers.
5. Press
or JOIN.
The call is immediately transferred.
If an external call is transferred to a busy internal line, or not answered after a few
rings, the call automatically rings you back and the display indicates that the line was
busy or that no one answered.
Compact
System Coordinator Guide
Compact DR5 Telephone Feature Card
Call Pickup
(Feature]
,
171
Directed Pickup: Answers a selected telephone in your system.
Group Pickup: Answers a call that is ringing at another telephone
in the same pickup group. The external call that has been ringing
longest is answered first.
Trunk Answer: Answers an
call that is ringing on a line
that has been placed into Service Modes from any telephone in
the
system. This feature does not work on private lines.
nswers a call when several calls arrive at the same time. The
external call that has been ringing longest is answered first.
Queuing A
Automatically redials the last external telephone number that you
dialed. This feature is available on the
memory button
on most telephones.
Telephones can share several external lines for making outgoing
calls without requiring each telephone to have a button for every
line.
Last Number
Redial
Line Pools
Using a Line Pool:
1. Press
and dial the Line Pool access code for one of the Line Pools assigned
to your telephone, or press
(if programmed).
2, If you are using a line pool which connects you to the
network, dial the telephone
number of the person you want to call.
If you are using a line pool which automatically connects you to a
other than
follow the procedure for using that system. Ask your System Coordinator if you
need help.
Priority Call
Note: See your System Coordinator for your Line Pool access code.
Interrupts a call at another telephone, or overrides Do Not Disturb
at a telephone. See your System Coordinator.
When another telephone or Line Pool within the
system is
busy, Ring Again signals you to call back when the telephone or
Line Pool becomes available.
Ring Again
Cancel
Saved Number
Redial
Speed Dial
Voice Call
q
q
When you are active on a call, this feature stores the external
telephone number of a call you have dialed. When you are not
active on a call. this feature redials the number oreviouslv stored.
Dials the number stored for a Speed Dial code. After entering the
feature code, enter the two-digit Speed Dial code (01 to 94) for
the number you want.
Begin a conversation through the speaker of another telephone
without first making the other telephone ring. To answer a Voice
Call, pick up the receiver, or press
Compact DR5 System Coordinator Guide
172 Prime Telephone
Card
A Prime Telephone can be any Meridian
telephone that has been
assigned to provide a backup answering service for incoming external calls.
An external call rings at a Prime Telephone when the call is not answered at
any other
telephones with that call’s line appearance,
is a Prime
Telephone?
A Prime Telephone can be any one of the following:
l
l
l
Your role in
operating a Prime
Telephone
any
telephone
an M7310 telephone with a Busy Lamp Field (BLF)
an M7324 telephone with Central Answering Position (CAP) modules.
As the assigned Prime Telephone operator, you are responsible for
answering unanswered external calls. You are alerted to these calls when
your telephone display shows you a descriptive message, the line indicator
flashes, and the call rings.
After answering a call, you may take a message or redirect the call to another
telephone.
Who assigns the
external lines for my
Prime Telephone?
Meridian and
Compact
Check with your System Coordinator to determine which external lines have
been assigned for backup answering and which of those lines ring at your
Prime Telephone. To help you do your job well, your Coordinator should
provide a list of names and numbers associated with each internal telephone
and external line, and a list of System Speed Dial names and numbers. Your
Coordinator can also tell you which features have been assigned to your
telephone.
are trademarks of Northern Telecom.
System Coordinator Guide
Prime Telephone User Card
When do I answer a
call?
173
You answer a call if:
someone within the system calls you. You hear the
internal ring
(two quick rings followed by a longer pause), and an indicator flashes
beside one of your telephone’s Intercom buttons.
an external call comes directly to your Prime Telephone. You hear the
external ring, and an indicator flashes beside one of your telephone’s
external line buttons.
a call is redirected to your Prime Telephone from somewhere else within the
system. You hear an internal ring, an external ring, or the Camp-On tone
(two quick beeps), and you see a message on the display of your telephone.
You do not answer the call if your Prime Telephone does not ring.
How do I answer a
call?
If you want a line to be automatically selected:
1, Pick up the receiver or press
(if assigned).
OR
If you want to manually answer a line:
Press the line button with a slow flashing indicator
2. Pick up the receiver if you want the Handsfree microphone OFF.
A fast flashing indicator
Handling more than
one call at once
shows that a line is on hold.
When you have more than one call arriving at your telephone, the Call
Queuing feature allows you to answer each of the waiting calls by
automatically selecting the next call for you.
Use Call Queuing when you are on a call and a new call alerts you by ringing
at your telephone, or by sending Call Queuing tones.
1. Pick up the receiver to answer the first call.
2. Press
or the Call Queuing button if programmed.
The call you were on is automatically put on hold and the new call is
answered.
3. To return to a previous call:
Press the external line button of the call on hold.
4. Continue to answer incoming calls.
5. Press
when yau are finished with the call you are on,
Compact DR5 System Coordinator Guide
.
Redirecting calls
using display
messages
The display messages which appear on your Prime Telephone for redirected
internal calls should help you to understand why those calls were passed to
your Prime Telephone. This information is useful when you need to decide
what to do with the call once it has been answered.
The following table lists some example display messages that could appear on
a Prime Telephone when you receive redirected calls:
Held
Karen holds a call for too long.
J O H N DND
The call you transferred is returned to you
because the telephone is in Do Not Disturb
mode.
DRT Line02
Delayed Ring Transfer redirects an
unanswered call on line 02.
Line01 to prime
A call on line 01 cannot ring elsewhere.
A call on line 03 was forwarded or routed to
Janet, but was not answered.
L i n e 0 4 c a l l back
A transferred, camped, or parked call on
line 04 was returned to the originator using
the Callback feature, but was not answered.
The Held Line Reminder message
d
is repeated periodically after
the first message
d
appears. This message is accompanied
by the same tone used with the Camp-On feature (two quick beeps).
Compact DR5 System Coordinator Guide
Prime Telephone User Card 175
You have just answered a call for someone else. What do you do next?
Your options
.,
You can:
Transfer the call to another telephone within or outside of the
O R
Camp the
on another
telephone.
system.
Park the call and page someone to pick it up.
OR
Take a message.
Transferring the
active call
To another
telephone:
1. Check whether the telephone to which you want to transfer is already busy:
Is there an indicator beside the Internal
button for the other
telephone?
If you have a
is the indicator ON for the other telephone?
2. Transfer the call using one of these four methods:
*Transfer with Announcement you first talk on the telephone to the
person to whom you want to transfer the call.
*Transfer without Announcement you immediately transfer the call
talking to the caller.
l
Establish a conference call.
l
Transfer using hold.
Do not forget that you can use programmed
telephone and CAP module (if installed) to select a
To a telephone outside the
buttons on your
telephone.
system:
1. Call the person to whom you wish to transfer the call.
2. Establish a conference with the two parties.
3. Drop out of the conference using
At least one of the remaining parties must be internal.
Compact DR5 System Coordinator Guide
176 Prime Telephone User Card
Camping the call
If the
telephone you want to transfer the call to is busy on another
call, you may want to camp the call on that telephone. The person receiving
the camped call will hear Camp-On tones (two quick beeps).
1. Press
or the Camp-On button (if programmed).
2. Dial the Extension number of the other telephone or press its Internal
button if programmed.
Announcing the
active call
You are trying to pass calls you have answered to co-workers who are not at
their telephones. Using the Page feature, you can announce the calls over the
telephones, an external loudspeaker, or both. A co-worker hearing an
announcement can answer the call from the nearest
telephone.
you want your
telephone:
to
the
from a specific
1. Place the call on hold.
2. Using the Page feature, announce the call and the location of the telephone
to which you will transfer the call.
3. Transfer the call to the appropriate
telephone.
OR
Camp the call on the appropriate
4. Replace your receiver.
telephone.
you want your co-worker to take the call on a specific line:
1. Place the call on hold.
2. Use the Page feature to announce the call and its line number.
3. Replace the receiver.
Your co-worker can now go to the nearest
telephone that has that
line, select the line, and lift the receiver.
you want your co-worker to take the call from any
telephone:
1. Use the Call Park feature to place the call on hold. Your telephone shows a
three-digit Call Park Retrieval code on the display.
2. Use the Page feature to announce the call and the Call Park Retrieval code.
3. Replace your receiver.
Your co-worker can now retrieve the call from any other
telephone
by lifting the receiver and dialing the three-digit code.
Note: Remember that callback (the call is redirected back to your Prime
Telephone) occurs if your transferred, parked, or camped call goes
unanswered.
Compact
System Coordinator Guide
Prime Telephone User Card 177
Informing your
co-workers about
their calls
Use the Send Message feature to notify co-workers that they should call you
for information.
If the person you are trying to call is on another line, or their telephone has Do
Not Disturb ON, a display message shows you that their telephone is busy. If
the person you are trying to call does not answer, a display message informs
you that there is no reply. In each case, you can use the Ring Again feature.
The Ring Again feature is a method of ensuring that you immediately know
when there is a change in the use of the other telephone. You can then try
again to place a call.
Working with other
features
Some of the many special features which
provides may be particularly
useful to you. Some of these features, however, are only available if assigned
during Configuration or Administration programming. Speak to your System
Coordinator to determine which features you can use, and to obtain details on
how to use them.
Answer Group: You can immediately answer and monitor a specific group of
telephones, for example, your managers’, using Answer buttons.
Automatic Handsfree: If programmed, you can use the Handsfree
microphone and speaker for all your calls.
Call Pickup Directed: Anyone in the office can answer a call ringing at any
other
telephone by dialing that telephone’s Extension number.
Call Pickup Group: Any member of a specified group can answer an external
or internal call ringing at another telephone within that specified group.
Direct-Dial Telephone: If your Prime Telephone is administered as a
Dial telephone, anyone assigned to your Direct Dial telephone can quickly
contact you by dialing an assigned single-digit number.
Hotline: A
telephone may be programmed to automatically dial your
Prime Telephone as soon as its receiver has been lifted.
Page Zone: If you do not want to disturb the entire office with an
announcement, you can direct the page to a choice of smaller areas.
Priority Call: If you have answered an urgent call for someone who is busy
on another line, you can interrupt the person with this feature.
Compact DR5 System Coordinator Guide
Prime Telephone User Card
Some unique
situations
If an external call comes to you, and you do not have a button representing
the line the call is on, the indicator for that call will appear next to any
available Intercom button on your telephone.
If your Prime Telephone receives a callback call, you will hear the
instead of the External ring.
ring
The Held Line Reminder or the Delayed Ring Transfer feature is not available
unless assigned during Configuration programming.
If you are using all of your external line buttons and Intercom buttons, you
can still receive a camped call (you will hear two quick beeps).
If your Prime Telephone is an M7324 telephone, you can monitor the busy/not
busy status of other
telephones. Check for the presence or absence
of indicators beside the Internal
buttons for the other telephones.
Where to get help
To learn more about
and its features, the System Coordinator can
provide you with the following
documents:
The
Telephone User Cards show you how to:
make a external call
make an internal call
put a call on hold
use
program memory buttons.
The
Feature Card lists the feature codes and describes the features.
The
Busy Lamp
Lamp Field.
(BLF) User Card describes how to use the Busy
The
Central Answering Position (CAP) User Card describes how to
use Central Answering Position modules.
Compact DR5 System Coordinator Guide
M7100 User Card 179
Release button
cancels active calls.
Display
shows the time, date, call information and guides you
while using
features.
Memory button
is programmable to store a feature or to
automatically dial internal or externat
Dial pad
Feature button
starts or ends a feature.
Volume control
Button inquiry
Confirm that your memory button has the correct snap-on cap by checking its
programming.
1. Release all calls and open lines with dial tone.
2. Press
.
3. Read the display.
4, Press
when finished.
Adjusting display
contrast
1. Press
2. Press
Selecting a ring type
and volume
1. Press
2. Press
or
to hear the different types of rings.
3. While the telephone is ringing, press
to adjust the volume.
4. Press s
o
to store
f
the
t ring.e
r
louder
Adjusting receiver or
telephone speaker
volume
1. Press
Meridian and
to
.
for the level you want.
when using the receiver or the speaker.
softer
louder
are trademarks of Northern Telecom.
Compact
System Coordinator Guide
Internal calls
1. Pick up the receiver.
2. Dial the internal number.
External calls
1. Pick up the receiver.
2. Dial
(or your system’s external line access code).
Dial the external telephone number.
Note: Internal numbers and the external access code are supplied by your
System Coordinator.
Making and
answering a second
call
The M7100 telephone allows you to have two calls active at the same time.
By using
you can switch between calls.
To answer a second call while on another call
1. Press
The second
to put the first call on hold.
automatically comes onto the line.
To hold a call and make a second call
1. Press
to put the first call on hold.
2. Dial the telephone number for the second call.
To return to the first
1. Press
again to return to the first call on hold.
The second call is automatically put on hold.
To hold a call
1. Press [Hold] .
2. Press
again to return to the call on hold.
Check the display for confirmation or additional information.
Svstem Coordinator Guide
User Card 181
The memory button can store a
telephone number or feature
code to give you one touch
dialing or feature activation. You
can change the memory button
by programming it with a new
number or feature code.
About the
memory button
Memory button
Press
Programming
memory buttons
to check the memory button.
External
If you are on a call or an open line with dial tone, press
or
2. Press
3. Dial the external number.
.
4. Press
to store the number.
5. Label your new button.
Internal
1. If you are on a call or an open line with dial tone, press
2. Press
3. Dial the internal number.
4. Label your new button.
Features
1. If you are on a call or an open line with dial tone, press [Hold]
2. Press (Feature
3. Press [Feature) and the feature code.
4, Label your new button.
Erasing memory buttons
1. If you are on a call or an open line with dial tone, press
2. Press
3. Press
to erase the button.
or
Compact DR5 System Coordinator Guide
182
M7208 User Card
Display
time, date, call information and guides you
while using
features.
Indicators
appear beside active lines and features.
Feature button
starts or ends a feature.
and line buttons
are buttons with indicators for one
touch dialing, feature operation or line
access.
Button Inquiry
Confirm that your memory and line buttons have the correct snap-on caps by
checking their programming.
1. Release ail calls and open lines with dial tone.
2. Press
3. Press the button you want to check.
4. Read the display.
5. Press
when finished.
Adjusting display
contrast
1. Press
2. Press a number on the dial pad for the contrast level you want, the higher
the number the higher the contrast level.
Selecting a Ring
Type and volume
level
1. Press
.
2. Press
or q
to hear the different types of rings.
3. While the telephone is ringing, press
to adjust the volume.
4. Press
to store the ring.
louder
Adjusting receiver or
telephone speaker
volume
Meridian and
Compact
when using the receiver or the speaker.
softer
louder
are trademarks of Northern Telecom.
System Coordinator Guide
M7208 User Card 183
About line buttons
[ L i n e ]
systems can have different types of line buttons. Match the line
buttons on your telephone with the ones below for instructions on how to use
them.
Internal calls using Intercom
1. Pick up the receiver.
2, If appears beside an Intercom
button, then dial.
OR
Press an Intercom button without
then dial.
External calls using numbered Line
buttons
1. Pick up the receiver.
2. When appears beside a
numbered Line button, then dial.
OR
Press a numbered Line button
without then dial.
Note: Internal numbers are supplied by your System Coordinator.
Internal calls using extension
buttons
1. Pick up the receiver.
2. When appears beside an
extension button, then dial.
External calls using extension
buttons
1. Pick up the receiver.
2. When appears beside the
extension button, dial
(or your system’s external line
access code) and the number.
Holding Calls
1. Press
. The
beside the line on hold.
2. Press the line button with the flashing to return to the call.
Check the display for confirmation or additional information.
Automatic hold
Calls are put on hold automatically when you switch from one line to another.
This button operates the telephone’s built-in microphone and speaker in place
of the receiver. Your System Coordinator can program Handsfree to your
telephone.
Making calls
1. Press
instead of picking up the receiver.
Switching between Handsfree and handset
1. Press
and replace the handset to switch to Handsfree.
2. Pick up the receiver to switch back.
Using Mute
1. Press
to turn the microphone OFF.
2. Press
again to turn the microphone ON.
Dialing without
lifting the handset
1. Press a line button without then dial your call.
2. When answered, pick up the receiver, or press
3. If the call is not answered, or the line is busy, press
Compact
.
System Coordinator Guide
Memory buttons are the buttons
with indicators other than line or
Handsfree buttons. Memory
buttons store telephone numbers
or feature codes to give you one
touch dialing or feature activation.
You can change what a memory
button does by just programming
it with a new number or feature.
You cannot program a line or
Handsfree button.
About memory
buttons
to check a memory or line button,
Programming
memory buttons
External
1. If you are on a call or an open line with dial tone, press
2. Press (Feature
3. Press a memory button.
4. Dial the external number.
5. Press
to store the number.
6. Label your new button.
or
Internal
If you are on a call or an open line with dial tone, press
2. Press
3. Press a memory button.
4. Dial the internal number.
5. Label your new button.
Features
you are on a call or an open line with dial tone, press
2. Press
3. Press a memory button.
4. Press [Feature] and the feature code.
5. Label your new button.
Erasing memory
If you are on a call or an open line with dial tone, press
2. Press
3. Press the memory button you want to erase.
4. Press
to erase the button.
Compact DR5 System Coordinator Guide
or
or
.
button
for using the top function of a dual-memory button,
Display
shows time, date, call information and guides you while using
lower line of the display is reserved for display button instructions.
buttons
store any two features and/or
numbers,,
Display buttons
Feature button
starts cancels a feature.
Release button
cancels active calls.
Hold button
Dial pad
Memory and line buttons‘
are buttons with indicators for
,
one touch dialing, feature
operation or line access.
Volume control
Indicators
appear beside active lines and features.
1
features.
Using display
b u t t o n s
Display buttons change with each feature you use.
The labels for display buttons appear in capital
letters directly above them on the second line of
the dispiay. A display button with an “OK” label
above it is represented as OK in this card.‘
Button inquiry
Confirm that your memory and line buttons have the correct snap-on caps by
checking their programming.
Release all calls or open lines with dial tone.
.
2, Press
3. Press the button(s) you want to check and read the display.
4. Press
when finished.
Adjusting display
Press
2. Press
3. Press
contrast
Selecting a ring type
and volume level
Meridian and
.
or DOWN for the level you want.
when finished.
1. Press
2. Press
, q , or to hear the different types of rings.
to adjust the volume.
3. While the telephone is ringing, press
4. Press
to store the ring.
louder
softer
are trademarks of Northern
Compact DR5 System Coordinator Guide
186
User Card
.
I
,
About line buttons
Nor-star systems can have different types of line buttons. Match the line
buttons on your telephone with the ones below for instructions on how to use
t h e m .
Internal calls using Intercom buttons
Pick up the receiver.
2. If appears beside an Intercom,
button, then dial.
OR
Press an Intercom button without
then dial.
calls using numbered Line
buttons
up the receiver.
1.
2. When appears beside a
numbered Line button, then dial.
Press a numbered Line button
without then dial.
Internal numbers are supplied by your System Coordinator.
Internal calls using extension
buttons
1. Pick up the receiver.
2. When appears beside an
extension button, then dial.
External calls using extension
buttons
Pick up the receiver.
2. When appears beside the
extension button, then dial q
(or your system’s external line
access code) and the number.
Holding Calls
1. Press
. The
beside the line on hold.
2. Press the line button with the flashing to return to the call.
Check the display for confirmation or additional information,
Automatic hold
Calls are put on hold automatically when you switch from one line to another.
This button operates the telephone’s built-in microphone and speaker in place
of the receiver. Your System Coordinator can program Handsfree to your
telephone.
Making calls
1. Press
instead of picking up the receiver.
Switching between Handsfree and handset
Press
and replace the handset to switch to Handsfree.
2. Pick up the receiver to switch back.
Using Mute
Press
2. Press
Dialing without
lifting the handset
Compact
to turn the microphone OFF.
again to turn the microphone ON.
1. Pressaline button without then dial your call.
2. When answered, pick up the receiver, or press
3. If the call is not answered, or the line is busy, press
System Coordinator Guide
User Card 187
There are two types of memory
buttons: single-memory and
memory. Memory buttons store
telephone numbers or feature
codes to give you one touch
dialing or feature activation.
About memory
buttons
Dual-memory buttons
To use the bottom function, press
the dual-memory button.
To use the top function, press the
shift button, then press the
memory button.
Sing/e-memory buttons
Single-memory buttons are the
buttons with indicators other than
line or Handsfree buttons.
Remember.- Press
Programming
memory buttons
to check a memory or line button.
External
1. If you are on a call or an open line
with dial tone, press
or
2. Press
3. Press a memory button.
4. Dial the external number.
5. Press
to store the number.
6. Label your new button.
Internal
1. If you are on a call or an open line
with dial tone, press [Hold]
or
2. Press [Feature)
3. Press a memory button.
4. Dial the internal number.
5. Label your new button.
Features
1. If you are on a call or an open line
with dial tone, press
or
2. Press
.
3. Press a memory button.
4. Press
and the feature
code.
5. Label your new button.
Erasing memory buttons
1. If you are on a call or an open line
with dial tone, press
or
.
2. Press
3. Press the memory button you
want to erase.
4. Press
to erase the button.
Compact DR5 System Coordinator Guide
Memory and line buttons
are buttons with indicators for one touch dialing, feature operation or
line access.
Display
shows the time, date, call information and guides
features. The lower
you while using
line of the display is reserved for display
button instructions.
Display buttons
Dial pad
Volume control
Feature button
appear beside active lines and features.
Display buttons change with each feature you
Using display
buttons
use. The labels for display buttons appear in
capital letters directly above them on the
second line of the display. A display button
with an “OK” label above it is represented as
OK in this card.
Contrast level 2
Button inquiry
Confirm that your memory and line buttons have the correct snap-on caps by
checking their programming.
1. Release all calls or open lines with dial tone.
2. Press
3. Press the button(s) you want to check and read the display.
4. Press
when finished.
Adjusting display
contrast
1. Press
2. Press
3. Press
Selecting a ring type
and volume level
2. Press
Meridian and
Compact
or DOWN for the level you want.
when finished.
1. Press
,
,
or
to hear the different types of rings.
3. While the telephone is ringing, press
4. Press OK to store the ring.
are trademarks of Northern Telecom.
System Coordinator Guide
to adjust the volume.
softer
louder
M7324 User Card 189
About line buttons
systems can have different types of line buttons. Match the line
buttons on your telephone with the ones below for instructions on how to use
them.
Internal calls using Intercom buttons
1. Pick up the receiver.
2. If appears beside an Intercom
button, then dial.
OR
Intercom button without
then dial.
External calls using numbered Line
buttons
1. Pick up the receiver.
2. When appears beside a
numbered Line button, then dial.
OR
Press a numbered Line button
without then dial.
Internal numbers are supplied by your system coordinator.
Internal calls using extension
buttons
1. Pick up the receiver.
2. When appears beside an
extension button, then dial.
External calls
extension
buttons
1. Pick up the receiver.
2. When appears beside the
extension button, then dial
(or
your system’s external line access
code) and the number.
Calls
1. Press The
flashes beside the line on hold.
2. Press the line button with the flashing to return to the call.
Check the display for confirmation or additional information.
Automatic hold
Calls are put on hold automatically when you switch from one line to another.
This button operates the telephone’s built-in microphone and speaker in place
of the receiver. Your System Coordinator can program Handsfree to your
telephone.
Making calls
1. Press
instead of picking up the receiver.
between Handsfree and handset
1. Press
and replace the handset to switch to Handsfree.
2. Pick up the receiver to switch back.
Mute
1. Press
2. Press
Dialing without
lifting the handset
to turn the microphone OFF.
again to turn the microphone ON.
1. Press a line button without
then dial your call.
2. When answered, pick up the receiver, or press
3. If the call is not answered, or the line is busy, press
Compact DR5 System Coordinator Guide
Memory buttons are the buttons
with indicators other than line or
Handsfree buttons. Memory
buttons store telephone numbers
or feature codes to give you one
touch dialing or feature activation.
You can change what a memory
button does by just programming
it with a new number or feature.
About
buttons
If you have programmed a
memory button with an internal
number the indicator comes on
when the number is busy.
Press
Programming
memory buttons
to check a memory or line button.
External
1. If you are on a call or an open line with dial tone,
2. Press
3. Press a memory button.
4. Dial the external number.
5. Press
to store the number.
6. Label your new button.
or
Internal
1. If you are on a call or an open line with dial tone, press
or
2. Press
3. Press a memory button.
4. Dial the internal number.
5. Label your new button.
Features
1. If you are on a call or an open line with dial tone, press
2. Press
3. Press a memory button.
4. Press
and the feature code.
5. Label your new button.
or
Erasing memory buttons
If you are on a call or an open line with dial tone, press
.
3. Press the memory button you want to erase.
4. Press
to erase the button.
2 . Press
Compact DR5 System Coordinator Guide
or
telemanuals.com
Access code: A sequence of
characters used to gain entry
any type of
system
programming.
,
Administration: A program that
lets one person in your office
(the System Coordinator) assign
and maintain certain settings on
system.
the
Administration access code:
A code required to access
Administration programming.
You may be asked for an
Administration password.
Administration password: A
one- to six-digit password that
prevents unauthorized access
to Administration programming.
The Administration password
can be assigned and changed
in Administration programming.
Analog Terminal Adapter
A device that permits the
connection of analog
telecommunication devices
such as FAX machines,
answering machines, and single
line telephones to the
system. Programmed defaults
for the
are automatically
assigned by the
system.
Answer button: A telephone
button with an indicator that is
used to monitor another
telephone. The Answer button
indicates incoming calls
destined for the other
telephone. Someone working at
a telephone with Answer
buttons (a receptionist, for
example) can receive all ringing
and visual indication of
incoming calls for other
telephones, and answer those
calls when necessary.
One telephone can have up to
four Answer buttons. An Answer
button is automatically assigned
to a telephone when that
telephone is assigned an
Answer DN.
Answer DN: A Directory
Number (DN) of a telephone
that is monitored by an Answer
button. Up to four Answer
can be assigned to a telephone
by the Customer Service
representative.
Auto Bumping: A setting that
determines what the system
does with new Call Log items
when your Call Log is full. When
Auto Bumping is ON, a new log
entry causes the oldest entry to
be deleted. If Auto Bumping is
OFF, your
system does
not log calls when your log is
full.
button: A memory
button that, if programmed,
provides one-touch dialing of
external or internal numbers.
Compact DR5 System Coordinator Guide
192
Glossary
Dial: A feature that
allows you to dial without having
to pick up the receiver or select
a line. You must have a Prime
line to use Automatic Dial.
Automatic Handsfree: A
feature that automatically
activates Handsfree operation
when you make or answer a
call. Automatic Handsfree is
assigned in Administration
programming.
Automatic Hold: A feature that
automatically places an active
call on hold when you select
another line. Automatic Hold is
programmed by your Customer
Service representative.
Automatic Privacy: See
Privacy.
Automatic Telephone
Relocation: A feature that lets a
telephone retain its personal
and system programming when
it is plugged into a different
modular jack. Automatic
telephone relocation is enabled
by your Customer Service
representative.
Auxiliary ringer: A separate
external telephone ringer or bell
that can be programmed to ring
when a line or a telephone
rings. An auxiliary ringer may be
programmed to ring only when
the system is in a particular
service mode. Programming of
an auxiliary ringer is done in
Administration programming
after the feature has been
enabled by your Customer
Service representative.
Compact
B
Background Music: A feature
that lets you hear music from
the speaker of your
telephone. It is available only if
a music source has been
attached to the KSU and the
feature has been enabled by
your Customer Service
representative.
Busy Lamp Field (BLF): A
device with a liquid crystal
display (LCD) panel of
indicators that shows the status
of up to 24 telephones in the
system. The BLF shows
a telephone as busy if it is
active on a call, has Do Not
Disturb turned ON, or is being
used for programming. The BLF
attaches to the M7310
Telephone.
Button caps: Interchangeable
plastic caps that fit over the
buttons of
telephones.
They are used to indicate the
features programmed onto each
programmable memory button.
Button caps are either
pre-printed or have clear
windows that allow you to label
the buttons.
Button Inquiry: A feature that
allows you to check the function
of each programmable button
on your
telephone.
System Coordinator Guide
Glossary 193
Restrictions: A setting
that [email protected] you to override any
Call Restrictions applied to
specific System Speed Dial
numbers. Bypass Restrictions
can be turned on in
programming.
Call Forward: A feature that
forwards all the calls arriving at
your telephone to another
telephone in your
system.
Call Forward No Answer: A
feature that forwards all calls
arriving at your telephone to
another designated telephone in
system after a
your
specific number of rings. Call
Forward No Answer is assigned
in Administration programming.
Call
On Busy: A
feature that forwards all calls at
your telephone to another
designated telephone if your
telephone is busy. This feature
is assigned in Administration
programming.
Call Forward Override:
A feature that allows you to call
someone and ask them to stop
forwarding their calls to you.
Call Inforniation:
that
allows you to display’
information about incoming
calls. For external calls, you can
display the caller’s name,
telephone number and the line
name. For an internal call, you
can display the name of the
caller and their internal number,
You can obtain information
about ringing, answered, or held
calls.
Call Log: A feature that
accesses a record of incoming
calls. The log could contain the
following information for each
call: sequence number in the
Call Log, name and number of
caller, long distance indication,
indication if the call was
answered, time and date of the
call, number of repeated calls
from the same source, and
name of the line that the call
came in on. See Auto Bumping,
and
Enter Call Log,
Logging Options for further
information.
Call Park: A feature that allows
you to place a call on hold so
that someone can retrieve it
from any other telephone in the
system by selecting an
internal line and entering a
retrieval code. The retrieval
code appears on the display of
your telephone when you park
the call. You can park up to nine
calls on the system at one time.
Call Park Callback: See
Callback.
Compact DR5 System Coordinator Guide
194
Glossary
Call Park prefix: The first digit
of the retrieval code of a parked
cannot conflict
call. This
with the
of any existing
Line Pool access codes,
the Direct-dial digit, or the
external line access code. The
default Call Park prefix digit is
It may be set to none, in
which case Call Park is
disabled. Call Park prefix is
assigned by your Customer
Service representative.
Call Pickup Directed: A feature
that lets you answer a call
ringing at any
telephone
by entering the internal number
of that telephone before taking
the call. Call Pickup Directed is
activated by your Customer
Service representative.
Call Pickup Group: See Pickup
Group.
Call Queuing: A feature that
allows you to answer calls in
order of priority if you have
several calls waiting at your
telephone. Priority is given to
external incoming calls, followed
by callback and camped calls.
Callback: A feature that returns
parked, camped or transferred
calls to your telephone if they
are not answered at another
telephone. How long the system
wait before Callback occurs
is set by your Customer Service
representative.
Compact
Camp-On: A feature that lets
you re-route a call to a
telephone even if all the lines on
that telephone are busy. To
answer a camped call, use Call
Queuing or select a line if the
camped call appears on your
telephone. Priority is given to
queued calls over camped calls.
Camp timeout: The length of a
delay before a camped call is
returned to the telephone that
camped the call. This delay is
set by your Customer Service
representative.
Capabilities: A section heading
in Administration programming,
that covers the dialing filters, set
abilities, and line abilities that
can be assigned to
lines, telephones, or Class of
Service passwords.
Class of Service (COS):
A set of
features and
lines available to the user for a
call. The Class of Service for a
call is determined by the Dialing
Filters assigned to the
telephone in Administration
programming. The Class of
Service for a call can be
changed by entering a six-digit
Class of Service password.
Class of Service and Class of
Service passwords are
assigned in Administration
programming.
Class of Service password: A
six-digit code that lets you
switch from your current Class
of Service to one that lets you
dial numbers prohibited by your
current Class of Service.
System Coordinator Guide
Data terminal: A device, such
as a modem; that can be used
to transfer data instead of sound
over a telephone network. You
cannot use
programming to set up such
devices. See the documentation
that accompanies the device.
Conference; A feature that
establish a
allows you
three-person call at your
telephone.
privacy: A
feature that allows you to turn
privacy OFF for a call allowing
another person with the same
line to
the line button and
join in your conversation,
forming a conference. Normally
your calls are private; no one
else can pick up your line and
join in.
Date: See Show Time or Time
and Date.
DCI: See Data Communications
Interface.
Defaults: The settings for all
features when the
system is first installed. Settings
are changed from their defaults
in Administration programming
and by your Customer Service
representative. In this manual,
default settings are shown in
bold text.
Contrast Adjustment: A
feature that allows you to set
the contrast level of your
telephone display;
Control telephone: A
telephone that can place the
lines for which it has
responsibility in or out of a
Service Mode. A telephone is
programmed as a Control
telephone and has lines
assigned to it in Administration
programming.
Delayed Ring Transfer (DRT)
to Prime: A feature that
transfers an unanswered call on
an external line to the Prime
Telephone associated with that
line after a specified number of
rings. This feature is activated
by your Customer Service
representative.
COS: See Class of Service.
Cursor: A short horizontal line
that appears on the
telephone display to indicate
that characters can be entered
using the dial pad.
Dial mode: The dialing mode of
a line can be either Tone or
pulse. Pulse is traditionally used
by rotary dial telephones. Tone
is also referred to as dual-tone
multi frequency (DTMF) tones.
Dial mode can be programmed
by your Customer Service
representative.
D
Data Communications
Interface: A
device that
lets you attach an RS-232 data
device to your
system.
Compact
System Coordinator Guide
196
Glossary
Dialing filter: A feature that
prevents certain telephone
numbers from being dialed
through a combination of
restrictions and exceptions.
Dialing filters can be applied to
lines (line filters, to specific lines
on a telephone (line/set filters},
and to Class of Service
passwords. The
Compact system can handle up
to 24 dialing filters.
Direct-dial: A feature that lets
you dial a designated telephone
system with a
in your
single digit. Direct-dial
telephones are established in
Administration programming.
Telephones are assigned to a
Direct-dial telephone in
Administration programming.
Direct-dial number: A digit
used system wide to call a
Direct-dial telephone. The digit
is programmed by your
Customer Service
representative.
Directed Pickup: See Call
Pickup Directed.
Directory Number (DN): A
unique number that is
automatically assigned to each
telephone or data terminal. The
DN, also referred to as an
internal number, is often used to
identify a telephone when
settings are assigned during
programming.
Display: A liquid crystal display
(LCD) on the
telephone
that guides you through feature
operation and programming.
Display button: One of three
buttons located directly beneath
the display on M7310 and
M7324 Telephones. During
feature operation or
programming, some or all of
these buttons may be used to
provide further options. If an
option is available, it is shown in
the bottom line of the two-line
display, directly above the
corresponding display button.
Display buttons are represented
in this manual as underlined
capitals, e.g.
Display digits: A sub-heading
in Administration programming
that allows you set whether an
assigned name or the actual
number is displayed when
someone uses a system speed
dial code.
DN: See Directory Number.
DRT delay: The number of
rings before a Delayed Ring
Transfer occurs. This is
assigned by your Customer
Service representative.
DRT to Prime: See Delayed
Ring Transfer to Prime.
E
Emergency Telephone: A
single-line telephone (also
referred to as a
telephone) that becomes active
when there is no power to the
Key Service Unit.
Compact DR5 System Coordinator Guide
Glossary 197
Exceptions: Acomponent
Dialing filter* Exceptions are
numbers you can dial even if
they are forbidden by a more
general Restriction. See
Restrictions.
Feature button: A button that
activates many
features
when it is pressed and followed
by a Feature code. The Feature
button is also used to exit a
f e a t u r e .
External call: A call to a
destination outside the
system.
External code: The number
you dial to get an external line.
The default is 9, but this can be
changed by your Customer
Service representative. You do
not always need an external
code. It is primarily to support
Telephone and
the
single-line telephones using an
Analog Terminal Adapter
Feature Cartridge: A
replaceable cartridge containing
the
features. The
Feature Cartridge is inserted
into the Key Service Unit.
Feature code: A number that is
used to activate a particular
feature.
Forward: See Call Forward.
Forward delay: The number of
rings before an unanswered call
is forwarded to another
telephone when the Call
Forward No Answer feature is
ON. Forward delay is assigned
in Administration programming.
External line: A line on your
telephone used for
making calls to destinations
system.
outside the
External music source: See
Music source.
External paging: A feature you
can use to make voice
announcements over an
externally-mounted loudspeaker
connected to the Key Service
Unit. The external speaker is
not a
component and
must be supplied by the
customer.
Extra-dial telephone: A
heading in Administration
programming that allows you to
assign an extra Direct-dial
telephone when a service mode
is active. You can have one
Extra-dial telephone for each of
the three service modes.
Forward No Answer: See Call
Forward No Answer.
Forward On Busy: See Call
Forward On Busy.
Full
(on idle line): A
feature that, when activated,
puts a line on hold when you
select an available line and then
do something that selects
another line. Full
is
activated by your Customer
Service representative.
Full Handsfree: See
Handsfree.
Compact DR5 System Coordinator Guide
198
G
Group Listening: A feature that
allows you to have others in
your office hear a caller through
your phone’s speaker. The
caller hears you only when you
speak into the receiver and
cannot hear other people in the
office.
H
Handsfree: A feature you can
use to make calls without using
the telephone receiver. Full
Handsfree is activated in
Administration programming.
When it is activated, a
button is
automatically assigned to the
telephone.
Handsfree (HF) Answerback:
A feature that automatically
turns ON the microphone at a
telephone receiving a Voice Call
so that the person receiving the
call can respond without lifting
the receiver. Handsfree
Answerback is activated in
Administration programming.
button: See
Handsfree.
Headset: A head-mounted or
ear-mounted telephone receiver
that is used instead of the
hand-held receiver. Headsets
are not
components and
must be supplied by the
customer.
Held (Line) Reminder; An
indication that an external call
been placed on hold for a
certain period of time. Your
telephone rings and
displays the message
d call . The Held
Reminder feature and Remind
delay are programmed by your
Customer Service
representative.
HF Answerback: See
Handsfree Answerback.
Hold button: A button used to
suspend calls so that the person
using the telephone can perform
another task without
disconnecting the caller.
Hookswitch Flash: See
time.
Host System Signaling: (Also
referred to as End-to-End
telephones
Signaling.)
can access a remote system or
dial a number on an alternate
carrier by means of Host feature
activation, such as Link, Pause
and Run/Stop.
Hotline: A feature that
automatically calls a
pre-assigned number when the
telephone’s receiver is lifted or
the Handsfree/Mute button is
pressed. A Hotline number can
be an internal or external
number. Hotline is programmed
in Administration programming.
I
An abbreviation of Intercom
button.
Compact
System Coordinator Guide
Glossary
Installer: A person who installs
the Not-star equipment, and’
performs System Startup and
certain programming actions.
The Installer or the System
Coordinator can program
Administration settings.
199
Key Service
(KSU): The
central hardware component in
the
system. The KSU
has its own processor and
memory, and provides a
physical point of connection for
the various types of devices,
telephones, and expansion
The
modules used in
KSU can function on its own as
a basic system (with 24
telephones and 8 external
lines), or with the addition of a
Trunk Module (TM) that
supports more external lines, or
a Station Module (SM) that
supports more
telephones.
Intercom button: A button that
provides access to internal lines
used for calls within a
system and access to external
lines through a Line Pool or
external code. A telephone may
be assigned zero, one or two
Intercom buttons. This is done
by the Customer Service
representative.
Intercom keys: See Intercom
button.
Internal line: A line on your
telephone dedicated to making
calls to destinations inside your
system. An internal line
may still connect you with an
external caller if you use it to
access a line pool or to pick up
a call using
call
handling features such as Call
Park or Call Pickup Directed.
Line: The complete path of a
voice or data connection
between one telephone (or
other device) and another.
Line abilities: The heading in
Administration programming
under which you assign Line
Filters to lines.
Internal number: A number
(also referred to as a Directory
Number or DN) that identifies a
telephone or device.
Line filter: See Dialing filter.
Line names: The sub-heading
in Administration programming
that allows you to assign names
to external lines.
Internal user: A person using a
telephone within a
system.
Line number: A number that
identifies an external line. The
total number of lines depends
on how many Trunk Modules
are installed.
Compact
System Coordinator Guide
200
Glossary
Line Pool: A group of lines
used for making external calls.
Line Pools provide an efficient
way of giving a telephone
access to external lines without
taking up many line buttons. A
line is assigned to be a member
of a Line Pool by your Customer
Service representative
Line Pool access code: A
number that identifies a Line
Pool. Line Pool access codes
are assigned by your Customer
Service representative.
Link time: A specific time delay
that allows access to PBX
features through a
system. Link time is also
referred to as a “Hookswitch
Flash” or “Recall”. Link time is
assigned by your Customer
Service representative.
Logging Options: A feature
that allows you to select the
type of calls that are stored in
your Call Log. You can choose
to log calls that were not
answered by anyone within the
system, to log calls that were
unanswered at this telephone
but answered elsewhere in the-.
system, to log all calls answered
and not answered at this
telephone, or to not have calls
automatically logged.
A feature that allows you
to manually log call information
when you are connected to a
call.
M7100 Telephone: A telephone
that has a one-line display and
one programmable memory
button without an indicator.
M7208 Telephone: A telephone
that has a one-line display and
eight programmable memory
buttons with indicators.
M7310 Telephone: A telephone
that has a two-line display, three
display buttons,
programmable memory buttons
with indicators, and 12
dual-memory programmable
buttons without indicators. An
M7310 Telephone can be
equipped with a Busy Lamp
Field.
M7324 Telephone: A telephone
with a two-line display, three
display buttons, and 24
programmable memory buttons
with indicators. An M7324
Telephone can be equipped
with a CAP module.
M7900 Telephone: A telephone
with a touch-screen display that
replaces the display and
memory buttons of other
telephones. It provides
simplified access to
Features and an interface to
computer driven applications.
Compact DR5 System Coordinator Guide
Glossary 201
The buttons
Memory
that can be programmed to dial
frequently used-features or
numbers automatically. See
M7100, M7208, M7310, M7324
and M7900 Telephone entries
for their exact memory button
configurations.
..
Message: A feature that allows
you to indicate to another
internal user that you would like
them to call you.
Overlay: A paper template that
is placed over the top four
memory buttons with indicators
on the M7310 or M7324
Telephone during programming.
The overlay labels indicate the
special function that each of the
four buttons takes on during
programming.
0
On hold: A setting that controls
whether external callers hear
music, periodic tones, or silence
when they are placed on hold.
This setting is programmed by
your Customer Service
representative.
Music source: A radio or other
source of music that can be
connected to the Key Service
Unit to provide music for the
Music on Hold and Background
Music features. A music source
is not part of the
system
and must be supplied by the
customer.
Overlay: See
Programming Overlay.
N
P
Names: A feature that allows
you to assign System Speed
Dial numbers, external lines,
telephones, and Service Modes
in Administration programming.
You can use up to sixteen
characters to name a System
Speed Dial number, and seven
characters to name a telephone,
line, or Service Mode. If a Name
has not been assigned, the line
number or DN appears on the
display instead of a Name.
Page: A feature you can use to
make announcements over the
system. You can
choose Internal Page
(announce over the telephone
speakers), External Page
(announce over an
externally-mounted,
customer-supplied
loudspeaker), or both Internal
and External Page.
Page Zone: An area in the
office that receives internal
Page announcements
independently of the rest of the
office. Each Page Zone is
identified by a number.
Telephones are assigned to
Page Zones in Administration
programming.
Night Service: See Service
Modes.
Compact
System Coordinator Guide
202
Glossary
Park prefix: See Call park
prefix.
Park timeout: A delay before
an unanswered parked call
returns to the telephone that
parked it. Park timeout is set by
your Customer Service
representative. See Calf Park.
Password: A
of digits that you enter to gain
access to
programming
or to override dialing
restrictions. Passwords are also
required for System Startup and
Administration programming.
See Class of Service password.
Pause: A system feature that
allows you to set a
delay in a dialing sequence
programmed on an external
autodial.
Personal Speed Dial: A
two-digit code (71-94) that can
be programmed to dial external
telephone numbers. Personal
Speed Dial numbers are
programmed for each
telephone, and can be used
only at the telephone on which
they are programmed.
Pickup Group: A group of
telephones. A telephone can be
placed into one of four Call
Pickup Groups. A call ringing at
a telephone within a Pickup
Group can be picked up at any
other telephone within the same
Pickup Group. A telephone is
assigned to a Pickup Group in
Administration programming.
Pool: See Line Pool.
__
Pre-dial: A feature that allows
you to enter a number and
check it on your telephone
display before it is actually
dialed. If the number is
incorrect, you can edit it. The
number is dialed only when you
pick up the receiver or select a
line.
Prime line: A line on your
telephone that is automatically
selected when you lift the
receiver, press the
button or use
an external dialing feature. A
Prime line is assigned to a
telephone by your Customer
Service representative.
Prime telephone (Prime set):
A telephone that provides
backup answering for incoming
calls on external lines. The
Prime telephone for a line will
ring for any unanswered calls
on that line. A Prime telephone
is assigned to a line by your
Customer Service
representative.
Priority Call: A feature you can
use to make a Voice call to a
telephone that is idle, busy or
has Do Not Disturb activated.
This feature is enabled for a
telephone in Administration
programming.
Privacy: A feature that
determines whether a
user may select a line in use at
another telephone and join an
established call. Privacy is set
by your Customer Service
representative, but can be
turned ON and OFF by users
during individual calls.
Compact DR5 System Coordinator Guide
Glossary 203
Private line:
Private
Private network: A telephone
network consisting of owned or
leased telephone lines used to
connect different offices of an
organization independently of
the public network.
Recall: See Link time.
Receiver: The handset of a
telephone.
Remind delay: A feature that
causes a telephone to beep and
display the message
d call when a call has
been on hold for a
programmable period of time.
This period is the Remind delay,
and is programmed by your
Customer Service
representative.
Private to: A line assigned to
one telephone as a Private line
by your Customer Service
representative. The line cannot
appear on any other telephone,
except the Prime telephone for
that line. Private lines cannot be
placed into Line Pools,
Programming Overlay: See
Programming Overlay.
Restrictions: A component of a
Dialing filter. Restrictions are
numbers you cannot dial when
that Dialing filter is in effect. See
Exceptions.
Programming reminder: A
chart on which you can record
some commonly-used settings
from Administration
programming to keep the
system’s records
up-to-date.
Ringing Telephone (Ringing
Set): A telephones that has
been assigned to ring when a
line has been placed into a
Service Mode. Ringing
Telephones are assigned in
Administration programming.
Programming: A series of
procedures that set the way the
system works.
Programming includes
system-wide settings and
individual telephone and line
settings.
Ringing: A programming
function done by your Customer
Service representative that
assigns a line to ring or not ring
at a telephone. If a line has
been assigned as “No ring”, an
incoming call is shown only by a
flashing indicator.
Public line: An external line
that can be assigned to any
telephone and to many
telephones. A line is assigned
as Public by your Customer
Service representative.
Public network: The regular
telephone network that
connects most homes and
businesses.
Compact
System Coordinator Guide
204
Glossary
button: A button that ends
a call in the same way that
hanging up the receiver does. It
may also be used to end
Startup, Administration
programming and feature
operations.
Run/Stop: A character that
creates a breakpoint in a
programmed external dialing
sequence. When you press a
programmed key, the system
dials the number up to the
Run/Stop. When you press it
again, the system dials the
digits following the Run/Stop.
s
SAPS: See Station Auxiliary
Power Supply.
Service Modes: A feature that
provides special ringing and
telephone access after normal
office hours, or when there are
few people available to answer
calls. Certain features become
active when one or more lines
are placed into a Service Mode.
Service Modes settings are
assigned in Administration
programming.
Set: A telephone.
Set ability: A sub-heading in
Administration programming
under which set filters, line/set
filters, and a variety of system
features are assigned to
individual telephones.
Compact
Set Copy: A programming
section that allows you to copy
programmable settings from
one telephone to another-of the
same type. Set Copy provides
two options: duplicating System
Data and User Data, or
duplicating System Data only.
does not Provide the
Set
same copy capability as the
display button, which is
more selective of the settings
that can be duplicated.
Set filter: See Dialing filter.
Set Names: A sub-heading in
Administration programming
that allows you to assign Names
of up to seven characters to
telephones.
Set Relocation: See Automatic
Telephone Relocation.
Shift button: A small triangular
button beside the dual-memory
buttons on the upper half of the
Telephone. Press the
shift button to store or access
of the
features on the top
dual-memory buttons.
Show Time: A feature that
allows you see the current date
and time on the
telephone display while you are
on a call.
Station: An individual telephone
or other
device.
System Coordinator Guide
Glossary 205
Station Auxiliary Power
Supply (SAPS): A device which
provides power to a
telephone that is connected
more than 305 m (1000 ft) and
less than 760 m (2500 ft) from
the Key Service Unit, or to a
CAP module,
System Startup: A procedure
‘that initializes the system
programming to defaults. When
system is first installed
a
and powered up, System
Startup must be performed
before any programming can be
done.
System Coordinator: A person
responsible for customizing the
system through
Administration programming
and for helping co-workers use
the
system.
T
System Data: An option in the
Set Copy function. System Data
refers to the system settings
that apply to all telephones and
lines. System Data consists of
the programmable settings from
System Startup and
Administration programming. It
also includes the setting
programmed by your Customer
Service representative.
System Speed Dial Code: A
two-digit code (01 to 70) that
can be programmed to dial a
telephone number up to 24
digits long. System Speed Dial
codes are programmed for the
entire
system in
Administration programming.
System Speed Dial Name: A
sub-heading in Administration
programming under which you
can assign a name to a System
Speed Dial Number.
System Speed Dial: A heading
in Administration programming
under which you can assign up
to 70 numbers as System
Speed Dial numbers.
TCM line (Time Compression
Multiplexing line): A two-wire
digital station loop joining the
cross-connect at the Key
Service Unit to a telephone.
Telephone lock (Set lock): A
feature that allows you to limit
the number of features that may
be used or programmed at a
telephone. Full telephone lock
allows very few changes or
features, Partial telephone lock
allows some changes and
features, and No telephone lock
allows any change to be made
and any feature to be used.
Telephone lock is assigned in
Administration programming.
Time and Date: A display
description. The current Time
and Date appear on the display
of idle
telephones. The
Time and Date can be changed
in Administration programming.
Transfer: A feature that lets you
redirect a call to another
telephone. There are four types
of Transfer; Transfer using
Hold, Transfer with
Announcement, Transfer
without Announcement, and
transfer using Unsupervised
Conference.
Compact DR5 System Coordinator Guide
206
Glossary
Transfer
A feature
that returns a transferred call if it
is not answered after a specific
number of rings. The number
rings is programmed by your
Customer Service
representative. Transfer
Callback does not apply to calls
,
transferred externally.
Trunk: A physical connection
between the
system
and the outside world using
either the public telephone
system or a private network.
Trunk Answer: A feature you
can use to answer a call on any
line that has an active Service
Mode, even if that fine does not
appear on your telephone.
Trunk Answer is activated in
Administration programming,
Compact
User Filter: See Dialing filter.
V
Voice Call: A feature you can
use to make an announcement
or begin a conversation through
the speaker of another
telephone in the
system. The telephone you call
does not ring. Instead, the
person you call hears a beep
and then your voice. Their
telephone beeps periodically to
remind them that their
microphone is open.
System Coordinator Guide
telemanuals.com
full
A
Access Code
External line 112
denied
Conference 102
Speed dial 151
Accidental Disconnect
Protection 153
Administration
Dialing filters 36
Direct Dial 35
entering 17
exiting 1%
headings 16
moving through 19
Names 29
overview 16
Programming reminders 5%
Service Modes 4%
Administration programming 1
Alarm telephone
description 147
Dialing 114
Parked
Call Park 92
Answer buttons 95, 137
Answerback 42
Autobumping
feature description 84
13%
Buttons 13%
feature description 74
Host System Signaling 76
losing data after power
failure 75
74
Speed dial 151
Automatic Call Information 54
Automatic Handsfree 105
programming 42
Automatic telephone relocation
153
Auxiliary Ringer
programming 43
Service Modes 51
B
Background Music 153
Button
Indicators 69
Release 13%
Volume 13%
erased
75
Button Inquiry
feature description 11%
Buttons
Answer 137
13%
Erasing programming 11%
Feature 137, 13%
Hold 137
Line 13%
Memory 137
Programmed 13%
C
Call Display Information 3, 67
Call Display services 3
Call forward
feature description 77
Compact
System Coordinator Guide
208
Index
No Answer 44
On Busy 43
Override 77
Call Forward No Answer 77
Call Forward on Busy 77
Call Identification 53, 54, 55
Call Information
display before or after
answering 80
display for a call on hold 80
feature description 80
Call Log 6
call from 85
add digits to a number 86
trim a number 86
choose logging options 82
entering 84
erase log items 85
feature description 82
navigating within 84
optional password 86
Call Park 68
feature description 92
Call Pickup 68
Assigning groups 96
feature description 94
priority of alerting calls 95
Call Pickup (group)
programming 42
Call Queuing
feature description 97
queuing
priorities 97
Call Timer 157
Callback 67
Calls
incoming 73
denied
Camp On 98
Camp On
Call Queuing 99
feature description 98
ringing 69
Can’t
Dialing 115
Can’t send
Message 133
Cancel’
feature 66
Cancel den i
Message 133
Cancel for
Message 134
Capabilities
Dialing filters 36
Line filters 47
User filter 47
Class of Service 154
Class of Service passwords 45
copying data 46
Line filter 47
number of 46
User filter 47
Compact DR5 Telephone
Feature Card 15
Conference
disconnect one party 100
feature description 100
independently hold two calls
100
on M7100 telephone 103
put on hold 101
split 101
with Privacy 100
busy
Conference 102
Configuration 154
Configuration programming
Contrast Adjustment 105
Control telephone
Compact DR5 System Coordinator Guide
Index 209
to
line programming 57
telephone programming 57
COS Line filters (see Line
filters (COS))
COS Password
Changing
feature description 104
COS passwords 45
13
Customizing
Customizing 16
Customizing the telephone
Contrast Adjustment 105
Dialing modes 106
Handsfree 105
Language 107
moving line buttons
feature description 108
Pulse/Tone Dialing 109
ringing 109
D
Defaults
Dialing filters 38
Delayed Ring Transfer 67
Denied in
Service modes 145
Dialing
direct dial 112
Pulse or Tone 109
unrestricted 38
Dialing filters
defaults 38
deleting 39
number of 38
Dialing Modes
Automatic 106
Pre-Dial 106
Standard 106
Direct -dial telephone
Directed Pickup
feature description 94
Directory Numbers 154
Disconnect Protection 153
Display
one-line 64
two-line 64
Displays
Prime telephone 72
DND 71
Do Not Disturb 68, 78, 159,
160
feature description 117.
E
Emergency calls
Priority call 143
Emergency telephone 148
Speed dial 151
zone
Page 142
Exceptions
removing 38
Exceptions in a Dialing filter 39
Exclusive Hold 125
feature description 125
Extension numbers (See
Directory Numbers)
External
74
External call
ringing 69
External line Access Code 112
External lines
Line/telephone filter 40
Extra-Dial
additional Direct-Dial 5-l
Extra-dial telephone 148
Compact DR5 System Coordinator Guide
210 Index
F
Feature Button 137.
,
Feature Buttons 138
Feature Programming 118
Features
.
canceling
66
overview 64
Restrictions 41
Filter
Line 45
User 47
F i l t e r s
Line with COS 47
Line/telephone 40
Forwarding (see Call Forward)
Call forward No Answer 44
Call Forward On Busy 43
Full Handsfree
programming 41
G
call first
Call Park 92
Group Listen
feature description 121
Group Pickup
feature description 94
Operating 139
Hold
feature description 124
Listen on Hold 124
Music, Tones or Silence 125
on
telephone 125
Hold Button 137
Hold or
ease
feature programming 119
Host System Signaling 126
Link 126
pause 126
Programmed Release 127
Run/Stop 127
Timed Release 127
Hotline
programming 45
Hotline telephone 148
I
Indicators 69
Internal
74
Internal call
69
Internal numbers (See
Directory Numbers)
id
Page 142
H
L
Handsf ree
Automatic 42
etiquette 123
Full Handsfree 42
Handsfree Answerback 42
Handsf ree/Mute 68
feature description 122
Headset
answering a call 139
Full Handsfree 42
Language choice 107
Last Number Redial
feature description 112
Line
buttons
moving 108
Indicators on telephones 69
Names 30
Line Abilities
Line Filter 45
Compact DR5 System Coordinator Guide
Index 211
Line appearance 155
Line Buttons 138
Line filter
defaults 45
Line filters (COS)
defaults.
Programming 47
Line in
Hotline 149
Line Pool
Hotline 44
System Speed Dial 27
Line Pools 155
feature description 129
Ring Again 130
Line Supervision 154
Line/telephone filters
number of 40
Lines
Prime 155
Private 155
Ringing preference 156
Link 126
feature description 126
Listen on Hold 124
Button, 137
erasing 118
Memory buttons
programming 8
denied
Message 134
Message Waiting 11
Message Waiting List
call from 132
Messages
feature description 131
Message Waiting List 132
Voice Message Center 136
Music on Hold 125
N
Name
System Speed Dial 28
Names
entering letters 24
Length 29
Moving Telephones 29
Programming 29
Valid characters 29
Need
Headset 140
feature description 83
M
telephone
Conferencing 103
display buttons 64
Hold 125
selecting lines 66
M7208 telephone
display buttons 64
Make call first
Camp On 99
Make calls first
Conference 102
Night
Service modes 145
No
free
Dialing 115
Message 135
No calls waiting
Answering the telephone 70
last number
Last number redial 115
1
Answering the telephone 71
Dialing 115
Hotline 149
No number saved
Compact DR5 System Coordinator Guide
212
Saved Number
No saved number
Saved Number
No
116
call
Voice Call 163
Not in
Camp on 99
entering 23
23
0
On-hook dialing 106
Page
feature description 141
zones 141
timeout
Page 142
Page Zone
programming 42, 43
Paging
Zones
Paging
Page 142
Park denied
Call Park 93
Parking full
Call Park 93
Password
Administration 52
Pause
feature description 126
Personal programming 1
Personal Speed Dial 150
UP
and HOLD120
,
P
Pick
Pre-Dial 106
Prime Line
Hotline 44
Prime lines 155
Prime telephone 68, 149
Priority Call
feature description 143
ring 69
Privacy
creating a conference 100
Private lines 155
Call Pickup 42, 95
receiver
Call Queuing 71
Pickup
Call Pickup programming 42
Programmed Release
feature description 127
Programming
Automatic Handsfree 42
Auxiliary Ringer 43
Call Forward No Answer 44
Call Forward On Busy 43
Call Pickup (group) 42
Capabilities 36
COS Line filter 47
features 118
Full Handsfree 41
Handsfree Answerback 42
Hotline 45
Names 29
Page Zone
preparing for 14
purpose 13
reminders 58
Service Mode name 49
Service Modes 48
telephone filter 35, 40
15
Trunk Answer 51
using display buttons 22
Programming Overlay 19
Programming Record 15
Compact DR5 System Coordinator Guide
Index 213
Pulse
dialing
109
Default
R
Receive tones 44
Redirect Ring 69
Release a calf
Answering the telephone
Release button 138
Relocating
telephones 153
Restricted call
Dialing 116
Restrictions
bypassing 28
for External Users 36
for Internal Users 36
number of 38
removing 38
Restrictions in a Dialing filter
39
Ring Again
feature description 112
Ring type 110
Ringing
Changing the ring
feature description 109
On/Off for lines 156
Service Modes 51
Volume
feature description 110
Run/Stop
Feature description 127
S
Saved Number Redial
feature description 113
Service Modes 48
Auxiliary Ringer 51
canceling 145
Control telephone 48, 145
and stop times
Extra-dial telephone 51, 148
feature description 145
ON and OFF 49
programming 48
Ringing 51
Service Modes 2 and 3 49
Trunk Answer
Signaling
Host System 126
Speaker
Paging 141
Telephone 42
Speed Dial
Class of Service 152
feature description 150
personal programming 150
Standard Dial 106
Supervision 155
System Coordinator’s role 1
System Speed Dial 156
bypassing restrictions 28
changing name 28
Display Digits 27
programming 25
T
Telephone
Administration lock 1
Alarm 147
Control 147
Customizing 105
Direct-Dial 35, 147
Emergency 148
Extra-Dial 148
Hotline 148
Names 29
Prime 68,149
Telephone Abilities
Compact DR5 System Coordinator Guide
Automatic Handsfree 42
Auxiliary Ringer 43
Call forward No Answer 44
Call Forward On Busy 43
Call Pickup (group) 42
Direct-Dial Telephones 43
Handsfree 41
Handsfree Answerback 42
Hotline 44
Line/telephone filter 40
Page Zone
Priority Call 45
Telephone Administration
Lock 4-l
Telephone buttons
Telephones 137
Telephone relocating 153
Telephone User Cards 15
Telephones
Direct-Dial 43
Their 1 ist full
Message 135
Time
display 157
feature description
Time and Date
setting the date 33
setting the time 33
Timed Release
feature description 27
Timer
for calls 157
Tone dialing 109
Tones
Receive tones 44
Transfer
enhanced for
2
feature description 158
using conference 158
with announcement 158
Transfer denied
Transfer 161
Trunk Answer
feature description 94
programming 51
U
Upgrading
Class of Service passwords
46
Voice Call 141
deny 162
feature description 162
Handsfree Answerback 42,
162
muting tones 162
Voice Call Deny 68
feature description 162
Voice Message Center
telephone numbers 56
Volume
Button 138
Y
Your 1 ist full
Message 135
Line/telephone filter 36
Page Zone
Priority Call 41
Telephone Administration
Lock 37
Compact DR5 System Coordinator Guide
Compact DR5
Programming Record
telemanuals.com
age 2
Programming Record
Customer/Company:
Sales Representative:
Address:
Telephone:
Issue date:
Telephone:
Billing number:
System Coordinator:
Notes: .
Installer:
Installation date:
equipment
Key Service Unit
Key Service Unit (KSU)
Call Identification Interface
Telephones
M7208
with Busy Lamp
(BLF)
M7324
M7324 with 1 Central Answering Position (CAP)
M7324 with 2 Central Answering Positions (CAP)
Single-line telephone
Emergency telephone
Data Terminals
Analog Terminal Adapter
Auxiliary equipment
External Paging Equipment
External Music source
Station Auxiliary Power Supply
Auxiliary Ringer
Headset
Shoulder rest
Radio Frequency (RF) Filter Kit
about this Programming Record
defaults in the Programming Record, shown in bold text, are defaults for the Square template.
using the sheets provided, FIRST photocopy the sheets for which multiple pages are required.
his record contains enough sheets for 4 lines and 4 telephones.
Page 3
Installed telephones, and other devices
Name or Location
, Telephone
System-wide programming
System Startup
Hvbrid
handling
Held reminder
Reminddelav
to
delay (rings)
Transfer callback
Park prefix
Park timeout(s)
Camp timeout (s)
Directed
On hold
30
1
Individual
PBX
N
60
N
2
90
120
150
180
3
4
6
10
4
5
6
12
2
60
60
3
90
90
4
120
120
5
150
150
6
180
180
7
300
8
600
9
None
None
0
1
30
46
30
-46
N
Y
Tones Music
Silence
(Configuration: 4. Miscellaneous)
Backaround music I Y
Direct-dial
time (ms)
100
Y
Set relocation
Host
200
External code:
0
Line pool codes
A:
(max. 4 digits)
N
1
200
N
400
1
2
300
3
400
4
500
5
600
6
700
7
800
8
900
9
1000
600
a
800
3
1000
4
1200
5
1400
6
1600
7
1800
8
2000
9
The default is
Data
q
3. Call Handling)
Miscellaneous
.
q
Installer only (Password:
C:
or (266344).
(Configuration: 5. System Data)
Change as required
I
(blank)
4
record more than 45 System Speed Dial
Dial
photocopy this page BEFORE using.
(General admin:
# (max. 24 digits)
Line:
Prime Line
Dial)
Pool code
Display Name (max. 16 char.)
digits
Default is speed dial digits
N
Bypass
restr’n
Y
N
N
Y
N
N
N
Y
Y
Y
Y
Y
V
Y
Y
Y
Y
N
N
N
N
N
N
..
N
N
N
N
N
N
Y
Y
Y
N
N
N
Y
N
Y
Y
Y
Y
N
N
N
N
N
N
Y
Y
Y
Y
N
N
N
N
N
Y
N
Y
N
Y
Y
Y
Y
N
N
N
N
N
Y
Y
Y
Y
Y
Y
Y
N
Y
Y
N
N
N
N
..
N
N
N
N
Y
Y
Y
N
N
N
N
N
Direct-Dial (General admin: 4. Direct-Dial)
Direct Dial
telephone
Setl: W
Page 5
To record more than 24 dialing filters. or 16 COS passwords, photocopy this page BEFORE using.
Dialing Filters
admin:
Capabilities)
Restrictions
Filter
Exceptions
Restriction (max. 15 digits)
# (2 digits)
I
I
I
Class of service (COS) passwords
Password #
(2 digits)
of password)
,
Exception (max. 16 digits)
(3 digits)
admin:
I
Capabilities)
Password: (6 digits)
User fltr:
(2 digits)
Line fitr:
(2 digits)
‘age 6
Service, modes (General admin:
Control
Li
Li
Li
Li
Li
Li
sets
n
n
n
n
n
n
e
e
e
e
e
e
:
:
:
:
:
:
W
W
W
W
W
W
Service Modes)
Line
Line
Line
Line
Line
Line
Name:
Name:
Name:
Name:
Name:
Name: I
Control
Control
Control
Control
Control
I Control
set:
set:
set:
set:
set:
set:
21
21
21
21
21
21
Evening
Name:
Night
(max. 7 char.)
I
Setting
Manual
I
Lunch
I
Off
Auto
t
-
Manual
Off
I
Manual
Auto
I
Off
Auto
Auto is selected
Start time
23:00 Hr: W
Stop time
H r :
17:00
23:00
N
Y
Trunk answer
Extra-dial
telephone
Min: W
Min: W
W
H r :
H r :
W
W
Min: W
Min: W
12:00
13:00
N
I
21
I
I
H r :
H r :
N
W
W
Min: W
Min: W
I
21
I
(max. 2 digits)
Ringing Sets
Line
I
I
I
Telephone
I
I
I
Line
21
Y
I
I
L
I
I
Y
Y
Y
Y
Y
I
I
Telephone
21
I
I
1
I
I
I
Y
Y
Y
Y
Y
N
Line
W
Telephone
2
1
I
I
I
I
W
I
I
(General admin: 7. Password)
Admin. password
The default is (ADMIN) or (23646).
(max. 6 digits)
(General admin: 8. Log Defaults)
.
Log size:
Message
center 1
center 2
center 3 #
center 4 #
center
Telephone Numbers
(General admin:
Services) (max.
digits)
Y
Y
Y
Y
Y
Y
N
N
N
N
N
N
To record programming for more than four lines, photocopy
page
using.
number:
Trunk Data
(Configuration: I.
Data)
from:
Dial mode
Pulse Tone
Full
Pulse Tone
Pulse Tone
Pulse Tone
N
N
N
Line Data (Configuration:
Data)
copied from:
Public
Line type
Public
Private to:
Pool: (A-C)
2 1
None
Prime set
Aux. ringer
Auto orivacv
Y
Y
Line Abilities
N
N
(General admin:
w
Public
Private to:
Pool: (A-C)
None
2 1
Y
N
N
Public
Private to:
Pool: (A-C)
2 1
None
..
w
Y
Y
N
N
w
Private to:
Pool: (A-C)
2 1
N o n e
Y
N
N
Capabilities)
copied from line:
Line filter
I 03
I 03
03
I 03
(General admin: 9. Call Services)
Auto Call Info
copied from line:
center
None
N o n e
W
N o n e
W
N o n e
W
W
8
record programming for more than four telephones, photocopy the following tables BEFORE using.
programming
(max. 2 digits)
lame:
max. 7 char.)
nodet:
Set
en ter set and circle S for system data or SU for system and user data)
S
from set:
su
su
su
su
(Configuration: 2. Line Access)
from:
0 1
0 2
R i n g
Ring
Ring
Ring
Ring
Ring
Ring
Ring
Ring
Ring
C
pool access
buttons
0 1 2
None
line
Intercom
Pool--
abilities
from set:
filter
filters
No ring
No ring
No ring
No ring
No ring
No ring
No ring
No ring
No ring
No ring
A B
0 1
None
Intercom
Ring
Ring
Ring
Ring
Ring
Ring
Ring
Ring
Ring
Ring
C
2
Pool-.
-
No ring
No ring
No ring
No ring
No ring
No ring
No ring
No ring
No ring
No
0 1
02
A B
0 1
None
Intercom
Ring
Ring
Ring
Ring
Ring
Ring
Ring
Ring
Ring
Ring
C
2
Pool--
-
No
No
No
No
No
No
No
No
No
No
ring
ring
ring
ring
ring
ring
01
02
ring
0 1
None
intercom
Ring
Ring
Ring
Ring
Ring
Ring
Ring
Ring
Ring
Ring
C
2
Pool-*
-
No
No
No
No
No
No
No
No
No
No
ring
ring
ring
ring
ring
ring
ring
ring
ring
ring
-
(General admin: 5. Capabilities)
02
Line*-
-
Line.-
-
Filter
-
FilterFilter
-
Line:-
Filter:Filter-
Line.
lock
handsfree
handsfree
answerback
group
01
02
Partial
Y
Y
NO 1
N
N
N
2
3
4
zone
N
None
on busy
None or to:
no answr None or to:
3 4 6 10
delay
N
tones
Y
None lntml Extml
N
call
02
Line:Line:Line
Line:None Full
Y
Y
Y
N
N
N
NO1
Y
NO1
2
N
2
Y
N’
FilterFilter
Filter
Filter
Filter
Filter
Partial
3
4
3
None
None or to:
None or to:
2 3 4 6
Y
N
None
Y
lntml
N
10
Extml
02
Line
Line*a
Line
Line*None
02
::Full
Y
N
Y
N
Y
N
NO1
Y
NO1
2
N
2
Y
N
Filter
Filter -Filter -Filter*
FilterFilter
Partial
3
4
3
None
None or to:
None or to:
2 3 4 6
Y
N
None
Y
lntml
N
10
Extrnl
Line*Line:LineLine:Line:None Full
Y
Y
Y
N
N
N
NO1
Y
NO1
2
N
2
Y
N
Filter -Filter -Filter
Filter -Filter:Filter
Partial
3
3
None
None or to:
None or to:
2 3 4 6
Y
N
None
Y
N
4
10
Extrnl
(General admin: 9. Call
cooled from:
Line
Line
Line
Line
Line
Line
Show extl
Log Space
1 st Display
Line
Line
Line
Line
Line
Line
Y N Line
Y N I Line
Y N Line
Y N I Line
Y N
Line
Y N
Line
Y
Y
Y
Y
Y
Y
N
N
N
N
N
N
Line
Line
Line
Line
Line
Line
Name
Number
Name
Number
I
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
N
N
N
N
N
N
N
N
Line
Line
Line
Line
Line
Line
Line
Line
Line
Line
Line
Line
Name
Number
Y N
Y N
Y N
Y N
Y N
Y
Y N
Y N
Y N
Y N
Y N
Y N
Line
Line
Line
Line
Line
Line
Line
Line
Line
Line
Line
Name
Number
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
N
N
N
N
N
N
N
N
Page10
Programming glossary
1st display
Select the first
to be displayed by the Call Display features. The default is Name.
Other settings are Number and Line. Name or Number only appear if you have subscribed to
Call Display services, otherwise line name will appear as the default.
Admin. password
Assign a 1 t o
password for security. The default is
(23646).
Answer
Up to four buttons on a telephone can be programmed for answering calls to the
of other
telephones. The default is No Answer
Enter the
of other telephone
to appear on answer buttons at this telephone.
Auto Call Info
Lets you identify the telephone that will automatically display Call Display information for a
specific alerting line (providing you have subscribed to Call Display services).
Choose Yes to allow automatic activation of Handsfree capability.
Auto handsfree
trunks.
Auto privacy
Lets you program settings for
Choose Yes to prevent other users, who have access to this line on their telephones, from using
the line while a call is already in progress.
A section of programming that lets you program whether or not the telephone is able to
automatically log call information for calls on a specific line and whether Message Waiting
information is displayed (providing you have subscribed to Call Display services).
Auxiliary ringer
Choose Yes for an Auxiliary Ringer installed) to ring for an incoming call on a specific line or at
a specific telephone. The default is Yes for ringing on specific lines, and No for ringing at specific
teleohones.
Choose Yes to hear music through the telephone’s speaker (music source must be connected).
music
The default is No.
Bypass restriction
Choose Yes to allow a user to bypass restrictions or retain the default No to prevent bypass when
using a Speed Dial number.
A sub-heading for a programming section that lets you program system-wide settings for various
Call Handling
call features.
A sub-heading for a programming section that lets you program settings for Voice Messaging,
Call Services
External Visual Message Waiting indication, Call Display Information and Call Logs.
Choose the number of seconds a call can remain camped before it returns to the originating
Camp timeout
teleohone. The default is 45 seconds.
A sub-heading for a programming section that lets you create Dialing filters. Assign the filters to
Capabilities
Set abilities, Line abilities and Class of Service passwords.
Configuration (Installer only) A heading for a programming
that lets you program system-wide configuration settings.
Assign a control telephone to each external line to turn the Service Mode ON or OFF for the line.
Control sets
The default control telephone is DN 21. Enter the numbers for the line(s), the name of the person
who uses the telephone and the new DN if changed.
Create up to 20 six-digit passwords that control access and use of the
system.
COS passwords
Lets you program settings for physical trunk lines. Select the mode of dialing on this line: Pulse or
Dial mode
Tone. The default is Pulse.
Build tables of up to 25 Dialing filters (00 to 24) using restrictions and exceptions.
Dialing filters
Assign the digit used to dial a Direct-dial telephone. The default is 0. The digit can b e 0 , 1 . 2 ,
Direct dial #
5, 6, 7, 8. 9 or None. It cannot be the same as the first digit of a DN, of a Line Pool access code,
the External Line access code or the Call Park Prefix.
Direct-dial
A sub-heading for a programming section that lets you assign a Direct-dial telephone for
single-digit dialing.
Directed pickup
Directed Pickup allows you to answer calls at any telephone by specifying the ringing telephone’s
only allows pickup of calls within a specified group of
number (unlike Call Pickup Group
telephones). The default is Yes.
Display digits
Retain the default, Yes, to see the telephone number on the display when using the speed dial
number or change the setting to No to turn off the display.
DRT delay
If “DRT to prime” is activated, assign the number of rings before a call is transferred. Default is 3
telemanuals.com
DRT to prime,
Exceptions
External code
Extra-dial telephone
Filter
Page 11
Delayed Ring Transfer automatically
unanswered
to a Prime
Choose Yes to activate DRT.
Enter any number of exceptions to the restrictions, as long as the total number of restrictions and
for the svstem does not exceed 200.
Assign the one digit External tine access
or none. This code allows an
Telephone
or an
to access external lines.
If a Direct-dial telephone is also a Control telephone for a Service mode, you can specify an
Extra-dial telephone at which all calls made to the Direct-dial telephone will also ring. The default
Extra-dial telephone is 21.
Enter a dialing filter number. Then enter the first restriction to be assigned. Enter all the
exceptions to a restriction before writing in the next restriction or the next filter number.
Copy the contents of one fitter to a new filter for easier programming. Remember to
all
the restrictions and exceptions assigned to each filter.
Preset and default filter assignments:
Filter 00
for No restrictions (the setting cannot be altered).
Filter 01
pre-set with five restrictions and related exceptions (but is re-programmable).
Restr’n 01: 0
02: 1
Excpt’n 001:
1800
Excpt’n 002: 1555
Excpt’n 003:
1’1’555
Excpt’n 004: 1’0’555
08
911
Excpt’n 001:
911
411
04:
Restr’n 05:
976
Filter 02 is the unrestricted default filter for Set abilities, Set filter.
Filter 03 is the unrestricted default filter for tine abilities, Line filter.
To redirect calls that have gone
at the telephone, enter the DN of a
telephone to which the calls should go- If “Forward no
is activated, Forward delay sets the
number of rings before the call is forwarded. The default is 3 rings. Other options are 2, 4, 6 and
10 rings.
redirect all incoming calls to your telephone, when you are busy with another call, enter the
telephone to which the calls should go.
DN of another
Lets you program settings for lines.
The default is No. Choose Yes only if you want to be able to put an idle line on hold to reserve it
while you select another line (for example, to answer a call).
Choose Yes to allow a user to make or receive calls without picking up the receiver or to allow
teleohone.
the use of a headset on a
A heading for a programming section that lets you program system-wide settings and specific
settinos for each line or
teleohone.
Choose Yes to program the telephone to remind you when a call is on hold. Two tones sound
periodically until the call is answered. The default is No.
Choose Yes to allow a user to answer a Voice Call without lifting the receiver.
Choose the delay in milliseconds between the selection of an outgoing line and the moment that
sends dialed dioits or codes on that line. The default is 1000 milliseconds.
Assign a telephone number to be called automatically when a user lifts the receiver or presses
l
l
Forward no answer
Forward on busy
Full
Full handsfree
General admin
Held line reminder
HF answerback
Host delay
Hotline
Retain the default None if no hotline is needed.
Choose
to assign an internal
telephone as the hotline.
Choose Extml to make an external telephone the hotline. By defautt, the Extml setting uses the
Prime line (Use prime line) to make the call. Choose the Use
setting to assign an external
line number or choose Pool
to assign the access code of tine pool for making the call.
telemanuals.com
‘age 12
Individual
Installer password
Intercom buttons
Line abilities
Line Access
Line assignment
Line data
Line fltr
Line filter
Line names
Line
access
Line
codes
Line type
Line/set filters
Link time
Log Defaults
Log password
Log space
Logging set
Miscellaneous
Name
Namel,
Names
Name3
Change the Directory Number (DN) of a telephone. All
must be the same length. The first
digit of a new DN cannot be the same as the External Line access code or 0.
Note: Changing an individual DN locks the configuration session into System Data mode, and
when the session ends, you have to m-enter the Configuration access code and the
Installer password to continue with programming.
Change the one to six character Installer password used to enter Configuration programming
(266344).
from the default of
Choose the number of intercom buttons on the telephone (default is 2) for access to internal
lines.
A section of programming that lets you apply dialing filters to lines.
A sub-heading for a programming section that lets you program settings for each telephone.
Enter the line numbers of the lines to be assigned to the telephone (default assignments are lines
01 and 02).
Each line assigned to a telephone must appear at a button with an indicator on the telephone,
(except for the M7100 Telephone which has no line buttons and can be assigned any number of
lines).
A section of programming that lets you program settings.
Enter a two-digit filter number to temporarily replace the Line filter assigned to this line.
allows a filter programmed previously to continue to apply.
The default
Retain default filter 03 defined previously in Dialing filters programming or assign another
digit filter number to the line.
Identify a line by the name of its destination or by the trunk type (up to seven characters).
Choose the Line Pools (A to
to which the telephone user will have access.
The default is No for all pools.
Assign the Line Pool access codes for each Line Pool used. A code can be one td four digits in
length (Line Pool access codes have no defaults). A line pool code cannot start with the first digit
the call park prefix or the Direct-dial digit.
of any DN (including Rec’d
Lets you program settings for physical trunks.
Choose Public to be able to assign the line to any telephone.
Choose Private
to make the line private. Enter the DN of the telephone to which the line is to
be assigned.
Choose Pool to select Line Pool (A to C) to which the line will belong.
Note: See the Configuration chapter in the
Installer Guide for specific guidelines on
setting up line pools.
Enter the three-digit number of a line assigned to the telephone. Assign a two-digit filter from
Dialing filters to replace any line or set filters that might otherwise apply to that particular line. You
can assign up to 255 Line/set filters.
Link time specifies the duration of a signal required to access a feature through a remote system.
is 600 milliseconds.
The
A sub-heading for a programming section that lets you re-allocate system call log space for all
telephones.
Set the call log password for a telephone to default, erasing any user inserted password. The
default is No Password.
Reallocate the call log space on a telephone-by-telephone basis.
Identify the telephone(s) that will automatically receive call log information for a specific line
(providing you have subscribed to Call Display services).
A sub-heading for a programming section that lets you program various system-wide settings.
This option only appears if Display digits for Speed Dial is set to No. Enter up to 16 characters to
see a name (such as: COURIER) instead of a telephone number on the display.
Retain the default Service Mode names or enter new names (up to 7 characters).
A sub-heading for a programming section that lets you assign meaningful names to telephones
and lines.
telemanuals.com
On hold
Paging
Page zone
Park prefix
Park timeout
Password
Pickup group
Prime line
Prime set
Receive tones
delay
Reset
logs
Restrictions
Ringing
Service Modes
Set abilities
Set Copy
Set filter
Set lock
Set names
Set relocation
‘Set Services
Setting
Show
Page 13
A caller waiting oh hold
hear Music (from a
such as radio
to the KSU),
default is Tones.
periodic Tones or Silence.
Allows announcements to be made from a
telephone. The default is Yes.
By default, a telephone falls into Page Zone 1. Enter a digit from 2 to 3 to change the page zone
for this telephone, or change the setting to No to prevent pages to this telephone.
Assign the code number to retrieve a parked call. The default is 1.
Choose the number of seconds a call on an external line can remain parked before it returns to
the originating telephone. The default is 45 seconds.
a programming section that lets you allow authorized persons to have access
A sub-heading
to General administration programming.
Enter a digit from 1 to 4 for your Pickup Group to be able to answer any calls ringing at another
telephone in your group or retain the default No to disable the feature.
Assign a Prime line to the telephone. The Prime line is the first line selected automatically for
making calls from the telephone. To assign a line or line pool as Prime line, the line or line pool
must have been assigned to the telephone. Choose None for no Prime line (default).
Choose Line to select an external line as the Prime line.
Choose Pool to select a Line Pool (A to C) as the Prime line.
Choose WC to select an internal line (intercom) as the Prime line.
A Prime telephone can provide backup answering of calls on the line. The default Prime
telephone for this line, enter the DN of another
telephone is DN 21. To change the
telephone, or choose None for no Prime telephone.
A section of programming that lets the system accept and relay tone to the TCP lines.
begins for a call.
If Held Line Reminder is Yes, assign a delay before
The default is 60 seconds.
Re-allocate the call log space on a system-wide basis. The system total of 160 log spaces can be
distributed to the telephones.
as long as the total number of restrictions and
Enter up to 46 restrictions for a dialing
exceptions for the system does not exceed 200.
In the Programming Record, list the line numbers which are assigned to ring at the telephone.
which are assigned to
at the telephone. The defaults for all
Also list the Answer Group
for Answer Group
which are assigned to
at the telephone
trunk lines is Ring. The
is Ring.
A sub-heading for a programming section that lets you assign telephones to ring during specified
of the dav.
A section of programming that lets you apply dialing filters and permissions telephones.
A heading for a programming section that lets you copy programming from one telephone in the
system to another.
Retain the default filter 02, or assign another two-digit filter number from Dialing filters
programming.
To limit personal programming and customization that can be performed at this telephone,
from the defautt None to Full or Partial. as
Identify a telephone by the name of a person or its location (up to seven characters).
Set relocation permits a telephone to be moved from one location within the
system to
another without losing the settings programmed on it. The default is No or OFF.
A sub-heading for a programming section that lets you control some specific attributes of call log
information.
Enter the DN for the Direct-dial telephone. Remember that other Direct-dial programming is
required in Configuration (4. Miscellaneous) and General admin (5. Capabilities).
Manual (the default) allows you to turn the Service Mode On or Off at any time from the control
telephone. Change the setting to Off to disable Service Mode, or change it to Auto to assign
automatic Start/Stop times.
Identify the telephone that will give voice message waiting indication for messages on a specific
line (providing you have subscribed to Call Display services).
telemanuals.com
Page 14
Show Line
Ringing Sets
Auxiliary ringer
Speed dial
Use prime line,
Use line:-,
Enter the
of an
which requires
telephones (a line can have
multiple ringing telephones).
of the telephones that should ring for calls on that line.
Enter the
You can also make the Auxiliary ringer ring for calls on that line.
Assign telephone numbers (up to 24 digits) to the speed dial codes 01 to 70.
the Prims line (the default), another external line, or a line pool with
Choose whether to
Speed dial numbers’
Pool
Start time:
Stop time:
System-speed dial
System Data
System Version
Time and date
Trunk/Line Data
Transfer callback
Trunk answer
Trunk data
User filter
center
lines
Use the default Start/Stop times shown on the Programming Record or assign new times for
Service Modes.
A sub-heading for a programming section that lets you assign up to 70 2-digit speed dial numbers
that can be dialed from
telephones.
A sub-heading for a programming section that lets you re-assign a telephone’s internal number or
change the lengths of all internal numbers and of Received numbers.
A sub-heading for a programming section that informs you of the system version.
A sub-heading for a programming section that lets you set the system’s clock.
A sub-heading for a programming section that lets you program physical trunks in Trunk Data.
Program physical trunk lines in Line Data programming.
Assign the number of times that a call you transfer is allowed to
before the call returns to
your telephone. Default is 3 rings.
Set Trunk answer to Yes to allow external calls to be answered by any telephone, regardless of
where the call rings.
A section of programming that lets you program settings for physical trunk lines only.
or Line/set filter assigned to this
Enter a two-digit filter number to temporarily replace the Set
telephone. The default (Defit) allows a filter programmed previously to continue to apply.
Program the telephone numbers required to access up to five different Voice Message Centers
using the callback function of the Message Waiting feature (providing you have subscribed to Call
Display services).
Program which of the five Voice Message Centers are to be accessed by each specific line. Valid
5, and None. The default setting for all lines is
settings are Voice Message Center
Voice Message Center 1.
telemanuals.com
Programming defaults
A.
1.
abilities
line:
B. General admin
Data
7)
Sys speed dial
Line
(24
line:
Trunk data
Dial mode
Full
Prime!
Pool
Line
Tone
N
Show line:
Auto Call Info
Set services
Show
COS oasswords
Show
No number
Number
Line
9. Call Services
For each line assigned:
6. Service Modes (p. 6)
Private to:. Pool
Control
Show
I Set
2. Names (pp. 7, 8)
Set names
tine names
max. 7 characters
max. 7 characters
3. Time and date
tine assignment
01.02.03.04.05.06
ADD or
line
Answer
No Answer
Add
Ringing (All assigned Trunk
Ring
lines)
No Ring
(A-C) access
Y N
keys
None
fine
3. Call Handling (p. 3)
4. Direct-Dial
:
21
Show line:
C. Set
Copy. SYSTEM data
Copy: SYSTEM + USER
----
02 1
001 1800
002
003 1’1’555
004 1’0’555
03 911 001 911
04 411
I
No
D. System Version
Off Auto
setting is Auto)
Stap (if setting is Auto)
Trunk answer
DRX
set
23:00
Y N
21
Pinging Sets
Aux. ringer
21
Y N
9 7 6
Filters 02 to 24
I Name:
change:
(7 characters)
Manual
Off Auto
(if setting is Auto)
(if setting is Auto)
Music,
4. Miscellaneous (p. 3)
Y N
gmd music
N
Y N
1 to 4:
Y
Paging
Page zone
ringer
l
1 to 4 valid digits
Installer pswd.
‘System Data (p.. 3)
New-]
Trunk answer
set
Y N
21
Ringing Sets
Aux. ringer
Y
2.3.
Y
8.
Forward on busy
None
I
Forward to:
Forward delay:
(blank)
None
lines
Show line:
Ringing Sets
Aux. ringer
No
0
center 1 to
center 5:
Y N
21
Trunk answer
Extra-dial set
5. Capabilities (pp. 5, 7, 8)
filters
Show
01
Numbr Line]
Off Auto
Start (if setting is Auto)
23:00
Stop (if
is Auto)
None,
Filter 00
Filter 01
None
Name
Change:
1
set accordingly
2. Line Access (p. 8)
Show
Log passwrd:
1
1
Name
Name:
Hotline
Priority Call
Y N
None
Extml
Y
Space/Log:
(p. 6)
1
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement