Custom Products O P E R A T I O N S ... ITE (In-The-Ear),
Custom
Products
ITE (In-The-Ear),
ITC (In-The-Canal),
CIC (Completely-In-Canal),
IIC (Invisible-In-The-Canal)
O P E RAT I O N S M A N UA L
Table of Contents
Overview
ITE Overview ITC Overview CIC Overview IIC Overview Preparation
Batteries/Battery Indicators Insertion and Removal Operation
On & Off Volume Control Multimemory Directional Settings Telephone Use Accessories
Wireless Accessories Hearing System Care
Instrument Care Hear Clear Service and Repair Troubleshooting Guide 27
29
32
33
Tips for Better Communication 34
Safety Information 36
FDA Information 38
FCC Information 41
4
6
8
10
12
16
18
19
22
23
23
26
Overview
My hearing instrument is a/an:
ITE (In-The-Ear) see page 4.
ITC (In-The-Canal) see page 6.
CIC (Completely-In-Canal) see page 8.
IIC (Invisible-In-The-Canal) see page 10.
My hearing instrument uses a:
13 battery (ITE) – Orange
312 battery (ITC) – Brown
10 battery (CIC) – Yellow
10 battery (IIC) – Yellow
3
ITE Overview
Features, Controls and Identification
Your hearing system controls include:
1. Microphone opening(s)
2. Battery compartment (on/off control)
3. Vent (optional)
4. Sound outlet (receiver) and wax
protection system
Your hearing system can be
identified by:
5. Location of serial number:
RED Right
BLUE Left
4
ITE Overview
1
2
3
00-00000000
4
5
Dual Control
(Optional)
Multifunction
Button (Optional)
Volume Control
(Optional)
ITE Battery Size: 13
5
ITC Overview
Features, Controls and Identification
Your hearing system controls include:
1. Microphone opening(s)
2. Battery compartment (on/off control)
3. Vent (optional)
4.Sound outlet (receiver) and wax
protection system
Your hearing system can be
identified by:
5. Location of serial number:
RED Right
BLUE Left
6
ITC Overview
3
2
5
1
00-00000000
4
Dual Control
(Optional)
Multifunction
Button (Optional)
Volume Control
(Optional)
ITC Battery Size: 312
7
CIC Overview
Features, Controls and Identification
Your hearing system controls include:
1. Multifunction button (optional)
2. Microphone opening
3.Sound outlet (receiver) and wax
protection system
4. Battery compartment (on/off control)
5. Removal handle
6. Vent (optional)
Your hearing system can be
identified by:
7.Location of serial number:
RED Right
BLUE Left
8
CIC Overview
1
2
3
4
5
7
6
00-0000000
0
CIC Battery Size: 10
9
IIC Overview
Features, Controls and Identification
Your hearing system controls include:
1. Microphone opening
2. Sound outlet (receiver)
3. Battery compartment (on/off control)
4. Removal handle
5. Vent (optional)
Your hearing system can be identified
by the white R for the right ear and L
for the left ear and the serial number:
6. Location of serial number
10
IIC Overview
6
1
3
2
5
4
6
1
2
3
5
4
IIC Battery Size: 10
11
Preparation
Batteries
Your hearing system uses a battery as its power
source. This battery size can be identified by
the orange (13), brown (312) or yellow (10)
color code on the packaging.
To insert or replace the battery:
1. Use the nail grip on the battery door.
2. Open the battery door gently and
remove the old battery.
3. Remove the tab from the new battery.
4. Line up the battery’s “+” sign (flat side
of the battery) with the “+” on the
battery door.
5. Close the battery door.
Battery Indicators
An indicator will sound when the battery voltage
is low. You have approximately five minutes* to
replace the battery. An indicator will sound just
before the battery stops working.
* Actual time between low battery indicator and shut down will vary
depending on environmental noise levels and brand of battery used.
12
Preparation
1
2
3
4
5
13
Preparation
Helpful Hints
• NEVER FORCE THE BATTERY DOOR
SHUT; this could result in serious
damage; if the door will not close
securely, check that the battery is
inserted correctly.
• Do not open the battery door too far
or damage is likely to occur.
• Because of their size, it’s a good idea
to change and replace batteries above
a table or desk to reduce the risk of
dropping the instrument or battery.
• Dispose of used batteries immediately
in the proper waste or recycling
container.
• Because batteries can vary in size
and performance, your hearing care
professional is your best source for
lifespan estimates and verification that
you are using the proper size and type.
14
Preparation
ARNINGS Batteries are dangerous if swallowed.
W
To help prevent the accidental ingestion of batteries:
Keep out of reach of children and pets
heck your medications before taking them –
C
batteries have been mistaken for pills
ever put batteries in your mouth, as they can easily
N
be swallowed
NATIONAL BUTTON BATTERY INGESTION
HOTLINE: 202-625-3333
15
Preparation
Insertion and Removal
To insert the hearing instrument:
1. Hold the instrument with your thumb
and forefinger on the outer edges of
the case.
2. Tilt your hand slightly forward and
gently insert the canal tip of the
instrument into your ear canal and
rotate the instrument backward.
Softly press the instrument into
place with your fingertip.
1
16
2
Preparation
To remove the hearing instrument:
Grasp the instrument with your thumb
and forefinger; gently rotate it as you
pull outward.
Devices with removal handle: grasp removal
handle and gently remove from ear.
Helpful Hints
• Minor irritation and inflammation may
occur as your ear becomes accustomed
to having an object in it; if so, please
contact your hearing care professional.
• If an actual allergic reaction occurs,
alternative materials are available;
contact your hearing care professional.
• Severe swelling, discharge from the
ear, excessive wax or other unusual
conditions warrant immediate
consultation with a physician.
17
Operation
On & Off
To turn on:
Insert a battery and completely close the
battery door.
To turn off:
Open the battery door until the battery is
no longer touching the battery contacts.
Your instrument has a power‑on delay which
may require a few seconds. You may hear
a tone series indicating that your device is
powered on.
18
Operation
Volume Control
My hearing instrument volume is set
automatically. See below.
My hearing instrument uses the multifunction
button for volume control. See below.
My hearing instrument has a rotary
volume control. See next page.
Automatic Volume Control
Your hearing system has been set to a
specific volume level by your hearing care
professional. If sounds are generally too loud
or too soft, please contact your hearing care
professional for advice and adjustment.
Multifunction Button – Volume Control
Your hearing system uses the button to
control volume. Press then release the
button until the desired volume level is
reached. Each press/release changes the
volume one increment.
19
Operation
Volume Level
Tone
Level 5 (More volume)
Five beeps
plus tone
Level 4
Level 3
(Power on volume level)
Level 2
Level 1 (Less volume)
Four beeps
Three beeps
Two beeps
One beep
plus tone
Rotary Volume Control
Use your fingertip to rotate the volume
control.
1.To make sounds louder, continue to
rotate the control forward, toward
your face.
2.To make sounds softer, use your
fingertip to rotate the control toward
the back of your head.
Some hearing systems can be set for the
Right device to increase the volume and
the Left device to decrease the volume.
20
Operation
Ask your hearing care professional if this
setting would benefit you.
1. Increase Volume
Volume Level
(Maximum)
Level 3
(Power on volume level)
(Minimum)
2. Decrease Volume
Tone
Five beeps
plus tone
Three beeps
One beep
plus tone
21
Operation
My multifunction button is set for
multimemory. Please read the section below.
Multimemory
Your hearing care
professional can set up
to four hearing programs
for you. These additional
programs are accessed by
pressing the multifunction
button inward.
When you press the multifunction button,
you may hear an indicator or a tone series
indicating the device has changed to the
next program.
Ask your hearing care professional about
your specific hearing programs.
22
Operation
Directional Settings
Your hearing system may have a directional
microphone to help improve speech
understanding in noisy situations. Ask
your hearing care professional about your
particular directional settings.
Telephone Use
Your hearing instruments are equipped with
tools to help you effectively communicate on
the telephone. Ask your hearing professional
about your telephone solution.
My hearing instruments have the following
telephone setting(s):
Automatic Telephone. See next page
Automatic Telecoil. See next page.
Telecoil and Manual Switching.
See next page.
(Program # ___________________________).
23
Operation
Automatic Telephone and
Automatic Telecoil
These options activate the telephone response
automatically when used with a hearing aid
compatible telephone. To use, place the
telephone receiver on your ear as you normally
would and the hearing instrument will select
the telephone setting. It might be necessary
to move the telephone receiver slightly to
find the best reception. Once the telephone is
removed from the ear, the hearing instrument
will switch back to the normal listening mode.
NOTE: Consult with your hearing professional
if your device does not seem to switch to the
telephone setting automatically.
Telecoil and
Manual Switching
Hearing instruments with
a manual telecoil allow
you to switch the devices
to telephone mode when
needed.
24
Operation
Manually switched telecoils are activated
by choosing the telecoil setting using the
Multifunction button.
General Telephone Use
Some hearing
instruments work best
by holding the phone
close to, but not fully
covering your ear. In
some instances, if you
encounter whistling
(feedback), tilt the
receiver at an angle
until the whistling stops.
Additionally, the hearing
instrument in the nonphone ear (ear opposite
the phone) may switch
to a telephone setting
to reduce background
sounds. Your hearing professional can
provide instructions and techniques for your
specific needs.
25
Accessories
Wireless Accessories*
There are several wireless accessories that
allow you to control and maximize the full
potential of your hearing system. These
include a remote control as well as wireless
connection to your entertainment system.
Consult with your hearing professional to
determine which accessories may be best
for you.
*Wireless accessories are only compatible with hearing aids that have
wireless technology.
26
Hearing System Care
Instrument Care
Do your best to keep your hearing
instrument clean at all times. Heat, moisture
and foreign substances can result in poor
performance.
• Clean daily over a soft cloth to prevent
damage from a fall to a hard surface.
• Use a cleaning brush to clean debris
from around the microphone, receiver
and battery compartment.
• Never use water, solvents, cleaning
fluids or oil to clean your instrument.
Your hearing care professional can
provide further information on additional
maintenance procedures for your hearing
system if needed.
27
Hearing System Care
Helpful Hints
• When not wearing your hearing
instruments, open the battery door to
allow any moisture to evaporate.
• When not in use, remove the batteries
completely; place your hearing system
in the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat
to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and
children
• Do not take apart your hearing
instruments or insert the cleaning
tools inside them.
28
Hearing System Care
Hear Clear™
Receiver Wax
Guards
Wax Guard
The Hear Clear
exclusive earwax
protection system
uses disposable
wax guards. The
innovative wax guards
prevent earwax
accumulation in the
hearing aid receiver.
Custom Microphone Covers
The custom microphone cover protects
the microphone from wax and debris. Your
hearing care professional will instruct you on
maintenance of the microphone cover.
There are two sizes of custom microphone
covers: one is small and one is large. The
size of the microphone cover determines the
method for removing and replacing.
29
Hearing System Care
Small
Custom Microphone Cover – Small
PKGS2603-01-EE-XX 81060-007 2/13 Rev. B
© 2013 All Rights Reserved.
30
Hearing System Care
Large
Custom Microphone Cover – Large
PKGS2605-01-EE-XX 81071-007 2/13 Rev. B
© 2013 All Rights Reserved.
31
Hearing System Care
Service and Repair
If, for any reason, your hearing system does
not operate properly, do NOT attempt to fix
it yourself. Not only are you likely to violate
any applicable warranties or insurance, you
could easily cause further damage.
Should your hearing system fail or perform
poorly, check the guide below for possible
solutions. If problems continue, contact your
hearing care professional for advice and
assistance.
32
Hearing System Care
Troubleshooting Guide
SYMPTOM
Not Loud
Enough
Inconsistent
Performance
Unclear,
Distorted
Performance
Dead
POSSIBLE
CAUSES
SOLUTIONS
Low battery
Replace battery
Wax or debris in
the microphone or
receiver
Clean both
microphone and
receiver with
brush
Change wax
prevention system
Hearing change
Contact your
hearing care
professional
Low battery
Replace battery
Low battery
Replace battery
Defective hearing
instrument
Contact your
hearing care
professional
Low battery
Replace battery
Wax or debris in
the microphone or
receiver
Clean both
microphone and
receiver with
brush. Change
wax prevention
system.
33
Tips for Better Communication
Your hearing care professional will
recommend an appropriate schedule to help
you adapt to your new hearing system. It
will take practice, time and patience for your
brain to adapt to the new sounds that your
hearing system provides. Hearing is only
part of how we share thoughts, ideas and
feelings. Reading lips, facial expressions and
gestures can help the learning process and
add to what amplification alone may miss.
Please review the following simple
communication tips:
For You
• Move closer to and look at the speaker
• Sit face-to-face in a quiet room
• Try different locations to find the best
place to listen
• Minimize distractions
• Background noises may be frustrating
at first; remember, you have not heard
them for a while
• Let others know what you need; keep
34
Tips for Better Communication
in mind that people cannot “see” your
hearing loss
• Develop realistic expectations of what
your hearing instruments can and
cannot do
• Better hearing with hearing
instruments is a learned skill combining
desire, practice and patience
For Your Family and Friends
Your family and friends are also affected by
your hearing loss. Request that they:
• Get your full attention before
beginning to speak
• Look at you or sit face-to-face in a
quiet room
• Speak clearly and at a normal rate
and level; shouting can actually make
understanding more difficult
• Rephrase rather than repeat the same
words; different words may be easier
to understand
• Minimize distractions while speaking
35
Safety Information
Safety Information
INTENDED USE: An air conduction hearing aid is a
wearable sound-amplifying device intended to compensate
for impaired hearing. Hearing aids are available in multiple
gain/output levels appropriate to treat hearing losses
ranging from mild to profound.
Your hearing instruments are designed to comply with the
most stringent Standards of International Electromagnetic
Compatibility. However, it is still possible that you may
experience interference caused by power line disturbances,
airport metal detectors, electromagnetic fields from other
medical devices, radio signals and electrostatic discharges.
If you use other medical devices or wear implantable
medical devices such as defibrillators or pacemakers and
are concerned that your hearing instruments might cause
interference with your medical device, please contact your
physician or the manufacturer of your medical device for
information about the risk of disturbance.
Your hearing instruments should not be worn during an
MRI procedure or in a hyperbaric chamber. Your hearing
instruments are classified as a Type B applied part under
the IEC 60601-1 medical device standard. Your hearing
instruments are not fully certified to operate in explosive
atmospheres that may be found in coal mines or certain
chemical factories.
Your hearing instruments should be stored within the
temperature and humidity ranges of -40oC (-40oF) to
+60oC (140oF) and 10 to 95 percent rH.
36
Safety Information
Your hearing instruments are designed to operate beyond
the range of temperatures comfortable to you, from very
cold up to 50oC (122oF).
Use on Aircraft*
The optional wireless capabilities that may
be featured in your hearing instruments
should not be used on an aircraft unless
specifically permitted by the flight personnel.
Your hearing care professional can enable
a special program that allows your hearing
aids to work without wireless functionality.
International Use*
The optional wireless capabilities that may
be featured in your hearing instruments are
approved to operate at a radio frequency
specific to your country or region and
might not be approved for use outside your
country or region. Be aware that operation
during international travel may cause
interference to other electronic devices,
or other electronic devices may cause
interference to your hearing instruments.
*Applies to wireless hearing instruments only.
37
FDA Information
Required Information
The following additional information is provided in
compliance with U.S. Food and Drug Administration (FDA)
regulations:
WARNING TO HEARING AID DISPENSERS. A
hearing aid dispenser should advise a prospective hearing
aid user to consult promptly with a licensed physician
(preferably an ear specialist) before dispensing a hearing
aid if the hearing aid dispenser determines through
inquiry, actual observation, or review of any other available
information concerning the prospective user, that the
prospective user has any of the following conditions:
i. Visible congenital or traumatic deformity of the ear.
ii. History of active drainage from the ear within the
previous 90 days.
iii. History of sudden or rapidly progressive hearing loss
within the previous 90 days.
iv. Acute or chronic dizziness.
v. Unilateral hearing loss of sudden or recent onset
within the previous 90 days.
vi. Audiometric air-bone gap equal to or greater than
15 decibels at 500 Hertz (Hz), 1,000 Hz and 2,000 Hz.
vii. Visible evidence of significant cerumen accumulation
or a foreign body in the ear canal.
viii. Pain or discomfort in the ear.
38
FDA Information
IMPORTANT NOTICE FOR PROSPECTIVE
HEARING AID USERS.
Good health practice requires that a person with a
hearing loss have a medical evaluation by a licensed
physician (preferably a physician who specializes in
diseases of the ear) before purchasing a hearing aid.
Licensed physicians who specialize in diseases of the ear
are often referred to as otolaryngologists, otologists,
or otorhynolaryngologists. The purpose of the medical
evaluation is to assure that all medically treatable
conditions which may affect hearing are identified and
treated before the hearing aid is purchased.
Following the medical evaluation, the physician will
give you a written statement affirming that your hearing
loss has been medically evaluated and that you may be
considered a candidate for a hearing aid. The physician
will refer you to an audiologist or hearing aid dispenser,
as appropriate, for a hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a
hearing aid evaluation to assess your ability to hear with
and without a hearing aid. The hearing aid evaluation
will enable the audiologist or dispenser to select and fit a
hearing aid to your individual needs.
If you have reservations about your ability to adapt to
amplification, you should inquire about the availability of
a trial-rental or purchase-option program. Many hearing
aid dispensers now offer programs that permit you to
wear a hearing aid for a period of time for a nominal fee
after which you may decide if you want to purchase the
hearing aid.
39
FDA Information
Federal law restricts the sale of hearing aids to those
individuals who have obtained a medical evaluation from
a licensed physician. Federal law permits a fully informed
adult to sign a waiver statement declining the medical
evaluation for religious or personal beliefs that preclude
consultation with a physician. The exercise of such a
waiver is not in your best health interest and its use is
strongly discouraged.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Use of a hearing aid is only part of
hearing habilitation and may need to be supplemented
by auditory training and instruction in lip reading. In most
cases, infrequent use of a hearing aid does not permit a
user to attain full benefit from it.
CHILDREN WITH HEARING LOSS. In addition to
seeing a physician for a medical evaluation, a child with
a hearing loss should be directed to an audiologist for
evaluation and rehabilitation since hearing loss may cause
problems in language development and the educational
and social growth of a child. An audiologist is qualified
by training and experience to assist in the evaluation and
rehabilitation of a child with a hearing loss.
40
FCC Information
REGULATORY NOTICES
FCC ID: EOA-IRIS-HA
IC: 6903A-IRISHA
FCC NOTICE
This device complies with part 15 of the FCC rules and
with RSS-210. Operation is subject to the following
two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that may
cause undesired operation of the device.
Note: The manufacturer is not responsible for any radio
or TV interference caused by unauthorized modifications
to this equipment. Such modifications could void the
user’s authority to operate the equipment.
Hereby, Starkey® Hearing Technologies declares that
the wireless custom product family is in compliance with
the essential requirements and other relevant provisions
of Directive 1999/5/EC. A copy of the Declaration of
Conformity can be obtained from the below addresses.
41
FCC Information
Starkey Hearing Technologies
6700 Washington Ave. South
Eden Prairie, MN 55344 USA
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom
Waste from electronic equipment must be
handled according to local regulations
42
Notes
43
0086
© 2014 Starkey Hearing Technologies. All Rights Reserved.
81015-007 10/14 BKLT2605-05-EE-XX
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