User GUide Home Voice Mail/OnePoint Voice Mail

User GUide Home Voice Mail/OnePoint Voice Mail
User Guide
Home Voice Mail/OnePoint Voice Mail
Takes your messages even when you’re on the phone.
© 2014 Verizon. All Rights Reserved.
VS-HVM-CNS-E 02/14
Verizon offers four types of Home Voice Mail service:
Standard
HVM
Greeting
Busy Greeting
Multiple
HVM2
HVM
Plus1,2
30 seconds 45 seconds 30 seconds 60 seconds
3
3
3
Extended Absence
Greeting
Message Storage
Message Capacity
30-day
30-day
Unlimited
30-day
30 minutes 30 minutes 45 minutes 60 minutes
3
Up to 8
Up to 8
Up to 8
3
3
3
Multiple Number Service
Special Delivery
3
3
Individual Sub-Mailboxes
Spanish Prompts
OnePoint
Voice Mail
3
Included
Reminder Calls
3
3
3
Additional
Additional
Additional
monthly
monthly
monthly fee
fee
fee
3
3
3
Send messages to
Verizon Home
Voice Mail Subscribers
Small
Small usage
usage fee
fee
Included
Included
Pager Notification
Group Lists
3
3
Getting Started
.Setting up Home Voice Mail from home����������������������������������������������������������������������������2
.Setting up Home Voice Mail away from home����������������������������������������������������������������2
The Basics – Retrieve, Listen and Send
.Checking to see if you have messages�������������������������������������������������������������������������������3
.Main Menu���������������������������������������������������������������������������������������������������������������������������������������3
.Listening to your messages from home�����������������������������������������������������������������������������3
.Listening to your messages away from home�����������������������������������������������������������������3
Messaging With Other Verizon Voice Mailbox Customers
.Things to know before getting started������������������������������������������������������������������������������5
.To record and send a mailbox message������������������������������������������������������������������������������5
.To reply to or send a copy of a message����������������������������������������������������������������������������6
.Group Lists��������������������������������������������������������������������������������������������������������������������������������������6
Customizing Your Mailbox
.Language Options������������������������������������������������������������������������������������������������������������������������7
.Change the Number of Rings��������������������������������������������������������������������������������������������������7
.Message Alerts�����������������������������������������������������������������������������������������������������������������������������7
. Special Delivery�������������������������������������������������������������������������������������������������������������������������8
. Pager Notification��������������������������������������������������������������������������������������������������������������������8
.Reminder Service�������������������������������������������������������������������������������������������������������������������������8
Listening to the time and date of your calls��������������������������������������������������������������������9
.Changing personal greetings and name announcements������������������������������������������9
.Changing your passcode�����������������������������������������������������������������������������������������������������������9
Multiple Mailboxes
.Creating or deleting a Sub Mailbox����������������������������������������������������������������������������������� 11
.Creating or changing Sub Mailbox personal greetings
.and passcodes���������������������������������������������������������������������������������������������������������������������������� 11
.Accessing Sub Mailboxes������������������������������������������������������������������������������������������������������ 11
.Sample Multiple Mailbox Greetings��������������������������������������������������������������������������������� 11
3/25
3/25
5/25
3/25
Reply to Messages
3
3
3
3
Forward Messages
3
3
3
3
Private Messages
3
3
3
3
Urgent Messages
3
3
3
3
Multiple Number Service������������������������������������������������������������������������������������������������������ 12
Future Delivery
3
3
3
3
Questions & Answers�������������������������������������������������������������������������������������������������������������� 14
Return Receipt
3
3
3
3
Terms & Conditions ����������������������������������������������������������������������������������������������������������������� 16
Limited availability. Available as standard or multiple mailbox.
2
No longer available for new customers. Existing customers may retain these
services until further notice or until you remove it or you change your service
location. OnePoint Voice Mail is a good alternative for these mailbox types.
1
Table of Contents
Quick Reference������������������������������������������������������������������������������������������������������������������������ 18
Menu Map�������������������������������������������������������������������������������������������������������������������������������������� 19
Your Personal Home Voice Mail Information �������������������������������������������������������������� 20
Questions? Call 1.800.VERIZON (1.800.837.4966)
1
Getting Started
Additional rates may apply.
Welcome to Verizon Home Voice Mail, the service that takes messages when
you’re away from home or on the phone so you never have to miss a call. The
first thing you’ll need to do is set up your mailbox, which is where your personal
greetings and messages are stored.
Setting up Home Voice Mail
from home
Need help?
If you get confused, don’t hang up. Press  at any
time when you’re in your mailbox and our voice
prompts will guide you through your options.
1. Dial the Verizon Home Voice Mail
system phone number that you
received in your Welcome Kit.
2. When the system answers, enter your temporary passcode (this is the last
four digits of your home telephone number).
3. Press # and follow the voice prompts for creating a new passcode and
recording your personal greeting, busy greeting (heard when you’re on the
phone) and Name Announcement. If you do not record a busy greeting, callers
will hear your personal greeting.
Please follow the “away from home” instructions below if:
• Your telephone number is, or may be,
blocked for any reason (such as for calls
to Caller ID or *69 customers).
• Y
our Distinctive Ring Service has a
separate mailbox. In that case, use your
Distinctive Ring number for your home
telephone number.
Passcode security
To keep your messages private, please avoid
creating passcodes that contain portions of
your mailbox number, consecutive numbers
or repetitive numbers.
Setting up Home Voice Mail away from home
1. Dial the Verizon Home Voice Mail system phone number that you received in
your Welcome Kit.
2.When the system answers, press
*.
3.Enter your mailbox number (this is the same as your home telephone
number).
4. Enter your temporary passcode (this is the last four digits of your home
telephone number).
5. Press # and follow the voice prompts for creating a new passcode and
recording your personal greeting, busy greeting (heard when you’re on
the phone) and Name Announcement. If you do not record a busy greeting,
callers will hear your personal greeting.
2
If you have measured service, local usage calling rates apply each time you dial your system from home,
as well as for each call forwarded to your mailbox. If you dial the system telephone number from a location
outside your local calling area, long distance rates may apply.
The Basics
Auto Play
Checking to see if you have
messages
Main Menu
In some areas, you can use Auto Play
to listen to all of your messages sequentially
with a brief pause between messages. You can
save, delete or skip a message when desired, but
you will not be prompted to do so. Messages not
saved or deleted will be kept as new messages.
From the main menu press 9 2 1 2.
Tip: Saves “Minutes” when calling from your cell
phone to listen to messages.
Listening to your messages from
home
Speed Dialing
Pick up your home telephone handset.
If you hear the “interrupted” dial tone,
new messages are waiting. Or look for
a visual message waiting light on your
telephone set if one is provided.
Dial the Home Voice Mail System
number. After you enter your passcode, you’ll be in the Main Menu. From here,
you can listen to messages, send messages to other Verizon voice mailboxes,
schedule reminders for yourself and access Mailbox Options where you can
customize your mailbox. For Multiple Mailbox customers, you can interact
with your Sub Mailboxes.
If you have Speed Dialing, you can program your
Home Voice Mail system phone number for quick
access to your messages.
1. Dial the Home Voice Mail system.
2.Enter your passcode.
3. At the Main Menu, press 1.
Listening to your messages away
from home
Exiting Home Voice Mail
Always exit Home Voice Mail by pressing *
repeatedly until you hear “Thank you for
calling.” When you exit this way, you will be
told if new messages have arrived while you
were in your mailbox.
1. Dial the Home Voice Mail system.
2.When the system answers, press
*.
3. Enter your mailbox number (this is
the same as your home telephone
number).
Erase a message by mistake?
Don’t hang up. Press 1 and when you hear the
message you erased, save it by pressing 2.
4. Enter your passcode.
5. At the Main Menu, press 1.
3
The Basics (continued)
Messaging with other Verizon Voice
Mailbox customers
Another way to access your mailbox and listen
to messages from anywhere
Instead of dialing your Home Voice Mail system, you can get into your mailbox
by dialing your home phone number.† It’s a faster way when you’re getting your
messages from the road.
†If you have measured service
1. Dial your home
telephone number.
Local or message unit charges
will apply when calling the system
telephone number. If you dial your
home telephone number to reach
your mailbox, charges apply to call
your home number in addition to the
charge to forward to your mailbox.
2. When your greeting starts,
press * .
3. Enter your passcode.
4. At the Main Menu press 1.
After you press 1 from the Main Menu
to listen to your messages, you can select
any of the following message options.
Message options
Main Menu
LISTEn
sEND REMINDERS
ACCESS
MESSAGE MAILBOX
ANOTHER INVENTORY OPTIONS
MAILBOX
•Press 3 to erase your message.
•Press 6 for “Options,” then:
4 to listen to the previous message;
5 to get the time and date of
6 to find out the sender of your
your message;
•Press 9 to advance your message in
5 second intervals.
•Press # to skip to the next message.
•Press
*
to return to the Main Menu.
•Press  for recorded help.
4
•You’ll know you’re calling another Verizon voice mailbox user in your
regional area when you hear either their recorded Name Announcement or
their mailbox number confirmation.
•In some areas, you will be charged per mailbox address to which you send,
reply to or copy a message. For example, if you send a single message to
three mailboxes, you will be charged for three messages. (These charges
do not apply to Home Voice Mail Plus or OnePoint Voice Mail.) Multiple
Mailbox customers will not be charged to send messages to Sub Mailboxes.
There is no charge to receive messages.
•Information about your regional calling area can be found in the front of
the white pages of your Verizon telephone directory.
1.Dial the Home Voice Mail system.
help
2. W
hen the system answers, enter
your passcode.
Listen Menu
3. At the Main Menu, press 2.
When you send or copy a message to a Multiple
Mailbox, after you enter the telephone number, the
system will play the name announcement for each
Sub Mailbox. Choose a Sub Mailbox number
(1 through 8) or press 9 to send your message to
the main mailbox. When a Multiple Mailbox host or
Sub Mailbox sends a message to another Sub Mailbox
of the same mailbox, the complete telephone
number is not required. Simply enter the Sub Mailbox
number (1 through 8) or host 9 when prompted.
rewind pause advance
4. Listen for further instructions to:
A) Enter the recipient’s
mailbox number, Sub Mailbox
number or the group number
(see Group Lists for
more information).
cancel
C) Send your message or press 9 for Delivery Options
repeat
•Press 8 to pause your message for 20 seconds.
• Verizon voice mailboxes include Home Voice Mail, Basic Mailbox, and
OnePoint Voice Mail residence services and Answer Call and Voice Mail
business services.
To send a Mailbox Message
cancel
Mailbox Message.
•Press 7 to rewind your message in
5 second intervals.
Things to know before getting started
•When sending a message outside your area code — but within your regional
calling area — don’t dial a 1 before the area code.
•Press 1 to repeat your message.
•Press 2 to save your message.
Mailbox Messaging lets you quickly and easily exchange messages with other
Verizon voice mailbox customers in your regional calling area without calling
them directly, and without ringing their phone. It’s also a fun and convenient
way to communicate with Sub Mailbox holders whenever something pops up.
reply
save
erase
copy options
help
skip
B) Record your message.
5
Delivery Options
After recording your message, press 9 for Delivery Options, then:
• Press 1 for Urgent — plays the message before others.
• Press 2 for Private — prevents the message from being copied
to another mailbox.
• P
ress 3 for Return Receipt — notifies you with a message in
your mailbox when the recipient listens to your message.
Customizing your mailbox
Verizon Home Voice Mail comes with many features that can make your
life easier. And it only takes a minute to set them up. Here are some of the
special options you will have after you press 9 from the Main Menu and then
2 for Mailbox Settings.
Language Options
•Press 4 for Future Delivery — delivers your message at a future
date and time that you specify, up to one year in the future.
Language Options allows you to choose between hearing (and having your
callers hear) the system prompts in English or Spanish. The default language
is English. To change it to Spanish:
To reply to or send a copy of a message
1. Dial the Home Voice Mail system.
1. Get into your Home
Voice Mail mailbox.
Bypassing recorded instructions
Voice prompts will take you through all your Home
Voice Mail options step by step.
Once you become familiar with the options, you can
make your selection before the prompt has completed.
2. At the Main Menu, press 1.
3. Listen to a message
in your mailbox.
4. Listen for further instructions:
•Press 4 to reply to a message that was sent directly from another voice
mailbox. However, if someone telephones you and leaves a message, you do
not have this option.
•Press 5 to send a copy of the message to another voice mailbox.
Group Lists
A Group List allows you to quickly and easily send messages to other Verizon
mailbox subscribers by sending a single message to every number in the group
at one time. Be sure to change your list as
the members of your group change.
Multiple groups
1. Dial the Home Voice Mail system.
You can have up to three lists with as many
as 25 mailbox destinations per list. Home
Voice Mail Plus, where available, gives you
five lists with 25 destinations per list.
2. When the system answers,
enter your passcode.
3. At the Main Menu, press 9 for
Mailbox Options.
Mailbox Options Menu
2. When the system answers,
enter your passcode.
CHANGE MAILBOX MESSAGE
GREETINGS SETTINGS NOTIFy
NAME OR
PASSCODE
3. At the Main Menu, press 9
for Mailbox Options.
4.Press 2 for Mailbox Settings.
GROUP
LISTS
5.Press 6 for Language Options.
6.Press 2 for Spanish.
Change the number of rings before
your mailbox answers
Message Alerts
There are two ways to be notified of new messages when you are away from
home — Special Delivery and Pager Notification.
Returning to the Main Menu
You can always return to the Main Menu by
pressing * .
number to a group list, the system will play
the name announcements for each Sub
Mailbox. Choose a Sub Mailbox number (1
through 8) or press 9 for the main mailbox.
5. Press 4 to create the group list.
6. Listen for further instructions to:
A) Assign a group list number.
B) Name your group list.
Standard and Multiple Home Voice Mail incur
a charge for each mailbox destination when a
message is sent.
C) Enter mailbox numbers you
want on this list.
6
help
If you would like to change the number of rings before your mailbox answers,
call Verizon Sales and Service at 1.800.VERIZON.
If you add a Multiple Mailbox
4. Press 4 for Group Lists.
EXIT
7
Special Delivery
You can use Special Delivery to send an alert to any other telephone number —
even a cell phone number — within your regional calling area.
Reminder Service
2. When the system answers, enter your passcode.
Reminder Service lets you remind yourself of important tasks or can be used
as a wake-up call. Simply record yourself a message, then select a time and
date when you’d like your message to be played back to you via a call to your
home phone. You may have up to three daily and three one-time reminders
at any time.
3. At the Main Menu, press 9 for Mailbox Options.
1. D
ial the Home Voice Mail system.
Press 3 for Message Notification.
2. W
hen the system answers, enter your passcode.
Press 1 for Special Delivery.
3. At the Main Menu, press 3 for Reminders.
4. Listen for further instructions to:
4. Press 1 to create your reminder.
A) Turn Special Delivery on or off.
5. L
isten for further instructions to schedule either a daily or
a one-time reminder.
1. Dial the Home Voice Mail system.
B) Enter the phone number where you want to receive your alert.
C) Specify whether you’re to be notified of urgent messages only or all
messages.
If you choose to be notified of urgent messages only, don’t forget to tell callers to mark their
message urgent by pressing # 9 1 1 when they have finished recording their message.
Pager Notification (where available; additional fee applies for all mailbox
types except OnePoint Voice Mail)
You can also send an alert to your pager when you receive messages. If you use
a digital pager, your mailbox number will be displayed. However, this feature
must be ordered through your local business office prior to mailbox activation.
1. Dial the Home Voice Mail system.
2. When the system answers, enter your passcode.
3. At the Main Menu, press 9 for
Mailbox Options.
There are two kinds of reminders:
Daily Reminders are delivered at the same time every day, Monday through
Friday or seven days a week. One-time Reminders are delivered only once on
the day and time you specify and are then erased. You can review or cancel
them anytime by calling your Voice Mail system and pressing 3 from the
Main Menu, then press 2.
Sub Mailboxes can also use Reminder Service, although only three daily and
three one-time reminders can be set at any time for the entire mailbox.
Listening to the time and date of your calls
You can get the time and date two ways: manually per message or
automatically before each message.
To manually get the time and date of a message, press 6, then 5.
To turn the automatic setting on or off:
Alert blocking
1. D
ial the Home Voice Mail system.
2. W
hen the system answers, enter your passcode.
6. Press 3 to add the pager number.
You can block times during which you do
not wish to be notified of messages left in
your mailbox, when Special Delivery or Pager
Notification is turned on.
7. Press 1 if your pager requires a PIN
(Personal Identification Number) or 2
if no PIN is required.
From the Main Menu, press 9, 3,
5. Press 1 to turn the time/date on and off.
then 1, for Special Delivery, or 9, 3,
then 2, for Pager notification.
8. To be notified of urgent messages only,
press 9, then 2.
Then press 5 to establish or change a
blocking period.
4. Press 3 for Message Notification.
5. Press 2 for Pager Notification.
9. Press
*
3. At the Main Menu, press 9 for Mailbox Options.
4. Press 2 for Mailbox Settings.
to exit and save your settings.
Note: The Sub Mailbox holders of a Multiple Mailbox are able to use a
separate telephone number for Special Delivery and Pager Notification.
8
9
Changing personal greetings and name announcements
Creating or deleting a Sub Mailbox
When Home Voice Mail picks up, callers will hear a personal greeting that you
record. You can change it as often as you’d like.
Note: This feature is available from the main
mailbox (box 9) only.
You can record a name announcement to go with your mailbox.
1. Dial the Home Voice Mail system.
2. When the system answers, enter your passcode.
3. At the Main Menu, press 9 for Mailbox Options.
4. Press 1 to record or change greeting, name or passcode.
5. Press 1 for Greeting or press 2 for Name Announcement.
6. Listen for further instructions to select:
A) Automated (prerecorded) system greetings. (Not available
with Multiple Mailbox or OnePoint Voice Mail.)
B) A special “busy” greeting that tells your callers you are currently
on the line.
C) An extended absence greeting that callers cannot skip.
1. D
ial the Home Voice Mail system.
Changing your passcode
1. Dial the Home Voice Mail system.
Mailbox Options Menu
CHANGE MAILBOX MESSAGE
GREETINGS SETTINGS NOTIFy
NAME OR
PASSCODE
2. W
hen the system answers,
enter your passcode.
3. A
t the Main Menu, press 9
for Mailbox Options.
GROUP
LISTS
4. Press 2 for Mailbox Settings.
5. Press 4 to create or delete Sub Mailboxes.
6. R
ecord the main greeting for your Multiple
Mailbox. This greeting will tell your callers
which key to press to reach a particular
Sub Mailbox.
EXIT
help
Automated prerecorded system greetings
are not available with Multiple Mailbox.
7. A
fter the Sub Mailboxes are created,
all Sub Mailbox holders will need to create their own passcodes and
personal greetings.
Creating or changing Sub Mailbox personal
greetings and passcodes
2. When the system answers, enter your passcode.
3. At the Main Menu, press 9 for Mailbox Options.
When setting up Sub Mailboxes, you’ll need to record a personal greeting that
includes instructions on how to reach each Sub Mailbox holder. (See sample
Main Mailbox Greetings on pg.11)
4. Press 1 for Greetings, Name or Passcode.
5. Press 3 for Passcode. Listen for further instructions.
Multiple Mailboxes
1. D
ial the Home Voice Mail system.
With the Multiple Mailbox option, everyone
in the household can have their own private
mailbox. You can have up to eight Sub
Mailboxes — in addition to the main mailbox
— on one line. You can change your Sub
Mailboxes to keep up with the needs of
a changing household.
3. Follow voice prompts to create Sub Mailbox greetings and passcodes.
(included in OnePoint Voice Mail, additional charge
applies with HVM or HVM Plus)
Main Menu
nly the main mailbox holder can create
O
or delete Sub Mailboxes. If a Sub Mailbox
holder forgets their passcode, their mailbox
must be deleted and recreated. Any
messages left in their mailbox will be lost.
Accessing Sub Mailboxes
LISTEn
sEND REMINDERS
If you want to listen to messages in multiple mailboxes, you don’t have to
hang up and start over.
1. Get into the Home Voice Mail mailbox.
ACCESS
MESSAGE MAILBOX
ANOTHER INVENTORY OPTIONS
MAILBOX
From the Main Menu, press these keys to manage Sub Mailboxes.
10
2. E
nter the Sub Mailbox temporary passcode, which is your Sub Mailbox
number four times. For example, the temporary passcode for Sub Mailbox
number 4 would be “4444.”
2. At the Main Menu, press 7 (Message Inventory).
3. Enter the unique passcode of the Sub Mailbox.
Note: Callers who do not make a Sub Mailbox selection, or who call from a rotary
phone, can only leave a message in the main mailbox.w
Sample Multiple Mailbox Greetings
(All greetings can be up to 45 seconds long.)
11
Sample Main Mailbox Personal
Greeting
Which mailbox has messages?
“Hello, you’ve reached the Justice family.
If you hear the “interrupted” dial tone
We can’t take your call right now, but leave and want to know which mailbox has new
a message and we’ll call you back. To leave messages, press 7 from the Main Menu for
a message for Betty and Rich, press 1;
Message Inventory.
to leave a message for Jeff, press 2; for
Glenn, press 3; for Don, press 4 and for
Ken, press 5. To leave a message for all of us, please press 9.”
Sample Main Mailbox Busy Greeting
“Hello, you’ve reached the Justice family. One of us is on the line, but leave a
message and we’ll call you back. To leave a message for Betty and Rich, press
1; to leave a message for Jeff, press 2; for Glenn, press 3; for Don, press 4
and for Ken, press 5. To leave a message for all of us, please press 9.”
Sample Sub Mailbox Personal Greeting
If your Verizon Wireless number will be answered by your OnePoint Voice Mail,
you will need to utilize the No Answer/Busy Transfer feature included with
your Verizon Wireless service to forward calls to your OnePoint Voice Mail.
You can activate this feature on your Verizon Wireless phone by pressing
* 7 1 followed by the forwarding telephone number provided in your
welcome letter and then press send. After you hear the confirmation tone,
press end. (To deactivate, press * 7 3 and press send. After you hear the
confirmation tone, press end.) Service is subject to customer agreement and
calling plan. Regular airtime charges and long distance (if applicable) apply to
any calls that are forwarded to OnePoint Voice Mail. If you have questions on
charges or activation, you can find additional information on
www.verizonwireless.com, dial * 6 1 1 from your wireless phone,
or call 1-800-922-0204.
Important Notes
“Hi. This is Betty and Rich. Sorry we missed your call.
Please leave a message and we’ll call you back.”
1. Charges for call forwarding on alternate numbers may vary by state and carrier. Long distance charges
may apply.
Sample Sub Mailbox Busy Greeting
2. Verizon Wireless Service is subject to customer agreement and calling plan. Regular airtime charges and
long distance (if applicable) apply to any calls that are forwarded to OnePoint Voice Mail.
“Hi. This is Jeff. Someone’s on the phone right now, but please leave a message
and I’ll call you back.”
3. If your Alternate number(s) is provided by a carrier other than Verizon or is located outside the regional
calling area, it may not be compatible with Multiple Number Service or may require callers to re-enter
the telephone number they dialed in order to leave you a message.
Multiple Number Service
(OnePoint Voice Mail only)
Multiple Number Service allows you to forward up to four numbers in addition
to your home telephone number to your OnePoint Voice Mail. For example,
you could have calls to your Verizon wireless number, your spouse’s wireless
number, your teen line, and your vacation home number all reach your OnePoint
Voice Mail. No more checking multiple mailboxes
for messages!
The alternate numbers can be any combination of wireline or wireless
telephone numbers. Each alternate number requires Fixed Call Forwarding
No Answer/Busy Transfer as instructed in your welcome letter to allow calls
to forward into the mailbox. If you need assistance, please contact your local
business office.
12
13
Questions and Answers
Q. What can I do if I erase one of my messages by mistake?
A. Don’t panic — and DON’T HANG UP. Messages are not erased until
you hang up — but they are irretrievable once you have. Listen to your
messages again, and when you get to the message you accidentally erased,
save it by pressing 2.
Q. When I call a friend with Home Voice Mail, how can I prevent the message
from being forwarded to another mailbox?
A. Mark your message to the friend as “private.” After recording your
message, press # 9 2 1. This prevents messages from being copied to
another mailbox.
Q. When my parents leave a message, I would like to hear it before all the
other messages. Is there a way to make this happen?
Q. How can I be alerted when I am away from home when new messages
arrive?
A. Yes. Tell your parents to press # 9 1 1 after they record their
message. This will mark the message URGENT and put it before
other messages.
A. You can be alerted by using Special Delivery or Pager Notification (with
compatible pagers).
Q. Sometimes my son gets home first, checks for new messages and saves
them all. Later, when I come home, there is no “interrupted” dial tone to tell
me that there are new messages. Any solutions?
A. Tell your son to “skip” the new messages by pressing # after he hears
each message. The skipped messages will retain their “new” status and
you’ll hear the interrupted dial tone that signals new messages are in your
mailbox.
Q. With Multiple Mailbox, when I hear the “interrupted” dial tone, how do I
know who the messages are for?
A. F
irst, check your own mailbox — you’ll be advised if you have new
messages. Then, to find out which Sub Mailboxes have new messages,
press 8 at the Main Menu.
Q. Is there a way to know if I have new messages without having to pick up the
telephone?
A. Yes. You need a telephone set with a message waiting light which is
compatible with your telephone service.
Q. Some of my friends know my recorded greeting by heart. Can they skip it?
A. Yes. Tell them to press # during your greeting. This will let them skip over
it and begin recording. Remember, you can change your greeting anytime.
(Callers are not able to skip your greeting if you have turned on the
Extended Absence Greeting.)
Q. Is there any way callers can review and change the messages they leave
for me?
A. Yes. If they press # after recording their message, callers have a
chance to listen to what they’ve recorded and change it if they want to.
Instructions will guide them.
14
15
Terms and Conditions of Verizon
Voice Messaging Services
These Terms and Conditions will govern your Verizon Voice Messaging Services (“the Services”) and replace any prior
Terms and Conditions for the Services.
CHARGES - In addition to the monthly recurring charges for the Services, application and/or service order charges
may apply. Such telephone service charges may include, but are not limited to, (i) for Message Rate or Measured
Service customers, message unit or usage charges for calls forwarded to your mailbox and for calls made from
your telephone service location to listen to, send, reply to, or copy messages, or to perform any other activities in
connection with the Services, (ii) local or toll service charges if you call your mailbox while away from your telephone
service location, (iii) charges for any call forwarding or related functions required to forward calls from any of your
telephone numbers to your voice mailbox, or (iv) charges assessed by an alternate carrier if you forward numbers
provide by a carrier other than Verizon. In addition to the charges for the Services, you are solely responsible
for payment of long distance, toll and other telecommunications charges incurred through use of the Services.
Verizon shall not be liable for any such charges. You may not charge any calls to the service access number or
mailbox number, or otherwise use the Service(s) in a fraudulent manner. You are solely responsible for selection,
implementation and maintenance of security features for defense against unauthorized use of the Services, as well
as all charges for associated telephone services. Payment for all charges will be due according to the terms stated on
your bill.
ALTERNATIVE NUMBERS - The Services may not be compatible with numbers provided by a carrier other than
Verizon, or such numbers may require that a caller re-enter your telephone number in order to utilize the voice
mail service.
CHANGES IN CHARGES, TERMS AND CONDITIONS OR YOUR SERVICES - Verizon shall have the right (i) to determine
the availability of the Services, and (ii) to add, withdraw or change the Services and their features, their functions,
and the manner in which they are provided, at any time. Provision of the Services is also subject to availability of
facilities. Verizon may change the Terms, Conditions and/or charges for the Services at any time. Use of, or payment
for, the Services after the changes become effective will be deemed to be assent by you to the change(s).
TARIFF APPLICATION - In the event that the Services are at any time subject to tariffs filed with, or regulations of, an
applicable state or federal commission, then such tariffs and regulations shall govern the provision of such Services
and in the event of any conflict, shall take precedence over any inconsistent Terms, Conditions or charges.
LIMITED WARRANTY - If the Services do not perform substantially as described to you in the written information
provided by Verizon to you, Verizon will repair the Services, at its expense. This warranty does not apply to failures in
performance due to acts of God or other causes beyond the reasonable control of Verizon or misuse or abuse of the
Services by you or other persons. THE FOREGOING WARRANTY IS EXCLUSIVE AND NONTRANSFERABLE. VERIZON
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE.
MAINTENANCE - At various times, Verizon will perform routine maintenance on its equipment and facilities that
will temporarily render the Services unavailable for use by you. Verizon will attempt to notify you in advance of
performing such maintenance by leaving a voice message in your voice mailbox, or otherwise. Verizon shall have no
liability as a result of the unavailability of any Services due to the performance of such routine maintenance.
LIMITATION OF LIABILITY - Verizon ‘s liability for any claim or damages arising in connection with the Services
(including, but not limited to, claims or damages arising in connection with any interruption or other fault,
failure, error or deficiency, in the Services), shall not exceed $25.00, plus a refund of the pro-rated charges
actually paid for the Services which give rise to the claim or damages. Verizon shall not be liable for any special,
indirect, incidental, or consequential damages, including, but not limited to, loss of use, business, profits,
data, or messages, or other commercial or economic loss. Verizon shall not be liable for any delay or failure to
perform its obligations if such delay or nonperformance arises in connection with any requirement of law or
government regulation or order, any action of a governmental entity, acts of God, acts of third parties, fires,
floods, epidemics, strikes or other labor disputes, inability to obtain necessary equipment, parts or repairs
thereof, freight embargoes, unusually severe weather, or any cause beyond the reasonable control of Verizon.
The limitations of and exclusions from liability stated in this section “Limitation of Liability” shall apply whether
claims are brought in contract, warranty, tort (including Verizon’s negligence), or otherwise.
INDEMNIFICATION - You agree to indemnify and hold Verizon harmless from and against any and all liability,
claims, damages, fines or penalties (including attorney fees) that may be sustained by reason of your failure to
comply with federal, state and local laws, regulations and codes.
TERMINATION - You are responsible for payment of all charges incurred for Services provided prior to
termination. You may notify Verizon at any time that you wish to terminate the Services. Verizon will terminate
the Services within thirty (30) days of receiving notification. Verizon may terminate its provision of Services at
any time, without cause, upon notice to you. Unlawful, fraudulent or abusive use of the Services may result in
the discontinuance of the Services.
GENERAL PROVISIONS - These Terms and Conditions shall be governed by the laws of the state in which
the Services are provided. In the event that any provision of these Terms and Conditions shall be invalid or
unenforceable, such invalidity or unenforceability shall not invalidate or render unenforceable any other
provision of these Terms and Conditions, and these Terms and Conditions shall be construed as if they did not
contain such invalid or unenforceable provision. The Services may not be used to make communications which
are unlawful or harassing, or to make unsolicited communications to persons with whom you do not have an
established relationship or who have notified you that they do not wish to receive communications from you.
YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE THAT IF, AFTER
YOU RECEIVE THEM, YOU ORDER, USE OR PAY FOR ANY OF THE SERVICES, THE TERMS AND CONDITIONS AND
ANY SUBSEQUENT CHANGES SHALL CONSTITUTE OUR ENTIRE AGREEMENT WITH YOU. THESE TERMS AND
CONDITIONS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY
FROM STATE-TO-STATE.
March 19, 2007
SERVICE INTERRUPTIONS - Except for routine maintenance, if Services that are subject to a monthly charge are
interrupted, due to any cause other than the act or omission of you, a member of your household, your employees
or agents, or a failure of facilities provided by you, for a period exceeding twenty-four (24) consecutive hours, Verizon
shall credit you the monthly charges for the Services, pro-rated, for the period of time of the interruption in excess of
the twenty-four (24) consecutive hour period. Service interruptions begin at the time you notify Verizon
of the interruption.
16
17
Quick Reference Instructions
Verizon Home Voice Mail
Your first step is always to get into your
mailbox. To do this from home, dial the
Home Voice Mail system number,
then enter your passcode.
Once you’re in the mailbox:
Menu Map of Verizon Home Voice Mail
To find out if you have
new messages
If you hear the “interrupted” dial tone,
new messages are waiting for you.
LISTEn
sEND
REMINDERS
1 To listen to your messages
2 To save a message
MESSAGE MAILBOX
ACCESS
ANOTHER INVENTORY OPTIONS
MAILBOX
1
1
repeat
save
erase
reply
copy
options
rewind
pause
advance
cancel
help
skip
3 To erase a message
6 5 To find out the time and date of a message
Anytime you’re in the mailbox:
Listen Menu
Simply pick up your home telephone.
While listening to your messages:
Main Menu
Exit
help
Listen Options
Change Recordings/
2 To send messages
9 4 4 To create group lists
Passcode
Mailbox Options Menu
pass
GREETING name code
PREVIOUS TIME SENDER
MESSAGE DATE
9 1 To change your greeting, name announcement or passcode
9 2 6 To select a language option
GREETINGS MAILBOX MESSAGE
NAME OR SETTINGS NOTIFy
PASSCODE
9 2 1 To hear the time and date before each message
9 2 1 2 To turn on Auto Play
(listen to all of your messages sequentially)
Group
Lists
9 2 4 To add or delete Sub Mailboxes
3 1 To use Reminder Service
(uses your telephone to deliver a recorded reminder)
9 3 1 To set up Special Delivery
(alerts you of new messages when
you’re at another number)
9 3 2To set up Pager Notification
Change Settings
Time/Date1
AUTO PLAY
create/delete
1+2
sub mailboxes
EXIT
help
Change
Notification
special
delivery
LANGUAGE
2
OPTION
PAGER
NOTIFICATION
(alerts your pager when you receive new messages)
Special keys that are always available:
*
Cancel/Exit
 Help
1. T hese options are available with Multiple Mailbox Home Voice Mail and OnePoint Voice Mail ONLY.
2. For Multiple Mailbox and OnePoint Voice Mail; this option available from the main mailbox (box 9) only.
3. Where available.
# Skip
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3
Your personal Home Voice Mail information
Home Voice Mail system phone number:
Passcode:
Group Lists (see page 6):
Group List 1
Name:
Group List 2
Name:
Group List 3
Name:
Group List 4
Name:
Group List 5
Name:
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Multiple Mailboxes (See pages 10 & 11):
Sub Mailbox 1:
Passcode:
Sub Mailbox 2:
Passcode:
Sub Mailbox 3:
Passcode:
Sub Mailbox 4:
Passcode:
Sub Mailbox 5:
Passcode:
Sub Mailbox 6:
Passcode:
Sub Mailbox 7:
Passcode:
Sub Mailbox 8:
Passcode:
NOTES
21
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