installation-guide-serveru-ibm-xseries-330-1u-s-cpu-intel

installation-guide-serveru-ibm-xseries-330-1u-s-cpu-intel
®
xSeries 330
Install options:
• Drives
• Microprocessors
• Adapters
• Memory
Install the server in
the rack, if required
Type 8674
Installation Guide
Cable the server
and options
Welcome. . .
Thank you for buying an
IBM xSeries server.
This server Installation Guide
contains information for setting
up and configuring your server.
Start the server
Did the server
start correctly?
No
Yes
For detailed information
about your server, view the
User's Reference on the
Documentation CD.
You can also find the most
current information about your
server on the IBM Web site at:
http://www.ibm.com/pc/support
Use ServerGuide™
to setup and
configure hardware
Did configuration
complete?
Go to the Server Support
flow chart
No
Yes
Use
ServerGuide to
install operating
system?
Yes
Use ServerGuide to
install applications,
such as IBM systems
management software
and IBM ServeRAID
programs
System is ready to use.
Go to the Server Support
flow chart to register
and profile your server.
No
Go to the Web for Instructions,
http://www.ibm.com/pc/support
Server Support
Server working
properly?
Yes
Register and profile your server
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
No
Check all cables for loose connections
and verify that all optional devices you
®
installed are on the ServerProven list.
You can view the ServerProven list at:
Register at: http://www.ibm.com/pc/register
Profile at: http://www.ibm.com/pc/support
http://www.ibm.com/pc/compat
Problem
solved?
Yes
No
You can view the HelpCenter phone
numbers in the Support Phone List at:
http://www.ibm.com/pc/support
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
Yes
No
Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at:
http://www.ibm.com/pc/support
Yes
Problem
solved?
No
Phone an
IBM HelpCenter
IBM® xSeries 330
IBM
Installation Guide
SC06-P455-80
Note:
Before using this information and the product it supports, be sure to read the general information in
Appendix 1, “Product warranty and notices,” on page 45.
First Edition (August 2001)
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1.Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features and specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notices and statements used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handling static-sensitive devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Major components of the xSeries 330 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1
2
3
3
3
4
Chapter 2.Installing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Removing the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Working with adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Adapter considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installing an adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Working with memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Memory considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing memory modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Working with hard disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Hard disk drive considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing a hard disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Working with microprocessors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Working with cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Cabling the RS-485 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting the servers with a C2T chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cable management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
© Copyright IBM Corp. 2001
Chapter 3.Server power, controls, and indicators. . . . . . . . . . . . . . . . . . . . . . . .
Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
21
21
22
22
23
Chapter 4.Configuring your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the utility programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Configuration/Setup Utility program . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the SCSISelect Utility program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the PXE Boot Agent Utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the ServerGuide CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the System Updates and Applications CD . . . . . . . . . . . . . . . . . . . . . . . . .
Updating and configuring the ASM processor . . . . . . . . . . . . . . . . . . . . . . . . . . .
25
25
26
26
27
27
27
28
Chapter 5.Solving problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
POST beep code descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
POST error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ServerGuide startup problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting information, help, and service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting help and service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Purchasing additional services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
31
31
32
34
34
39
40
40
42
iii
Chapter 1.Product warranty and notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IBM Statement of Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processing date data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
45
45
45
45
53
54
54
54
55
55
57
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
iv
IBM® xSeries 330: Installation Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2001
v
Antes de instalar este producto lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is
hazardous. To avoid a shock hazard:
vi
•
Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
•
Connect all power cords to a properly wired and grounded electrical
outlet.
•
Connect to properly wired outlets any equipment that will be attached
to this product.
•
When possible, use one hand only to connect or disconnect signal
cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table
when installing, moving, or opening covers on this product or
attached devices.
To connect:
To disconnect:
1.
Turn everything OFF.
1.
Turn everything OFF.
2.
First, attach all cables to devices.
2.
First, remove power cords from outlet.
3.
Attach signal cables to connectors.
3.
Remove signal cables from connectors.
4.
Attach power cords to outlet.
4.
Remove all cables from devices.
5.
Turn device ON.
IBM® xSeries 330: Installation Guide
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode
if not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
•
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
vii
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following. Laser radiation when open. Do not stare into
the beam, do not view directly with optical instruments, and avoid direct
exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
Statement 4
≥18 kg (37 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
viii
IBM® xSeries 330: Installation Guide
2
1
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact a
service technician.
ix
x
IBM® xSeries 330: Installation Guide
Chapter 1. Introduction
Thank you for purchasing an IBM®
provides the information that is needed to:
xSeries 330. This Installation Guide
•
Set up and cable your server
•
Start and configure your server
•
Install your network operating system (NOS)
Packaged with the Installation Guide are software CDs that help you to configure
hardware, install device drivers, and install the network operating system.
Also included is an IBM xSeries Documentation CD, which provides detailed
information about your server.
If you have access to the World Wide Web, you can obtain up-to-date information
about your xSeries 330 server and other IBM server products at
http://www.ibm.com/eserver/xseries.
Record your product information in this table.
Product name
_________________________________________________
Machine type
_________________________________________________
Model number
_________________________________________________
Serial number
_________________________________________________
The machine type and serial number are located on the ID label located on the right
edge of the bezel on the server as shown in the following illustration. You will need
these numbers when you register your server with IBM.
Note: The illustrations in this document might differ slightly from your hardware.
ID label
© Copyright IBM Corp. 2001
1
Features and specifications
The following table provides a summary of the features and specifications for your
server.
Table 1. Features and Specifications.
®
Environment:
Size
Microprocessor:
®
Intel Pentium III
microprocessor with MMX™
technology and SIMD
extensions
•
Height 43.69 mm (1.72 in.)
•
Depth: 653.29 mm (25.72 in.)
•
Width: 439.93 mm (17.32 in.)
•
133 MHz Front-Side Bus (FSB)
•
•
512 KB Level-2 cache
Weight: approximately 12.7 kg
(28 lb) when fully configured
•
Supports up to two
microprocessors
•
Standard: 256 MB
•
Maximum: 4 GB
•
Type: 133 MHz, ECC, SDRAM,
registered DIMMs
•
Slots: Four dual inline
Drives standard:
•
Diskette: 1.44 MB
•
CD-ROM: 24X IDE
Expansion bays:
Two 3.5-inch slim high bays for hard
disk drives
Air temperature:
—
Server on: 10° to 35° C (50.0°
to 95.0° F). Altitude: 0 to 914
m (2998.7 ft)
—
Server on: 10° to 32° C (50.0°
to 89.6° F). Altitude: 914 m
(2998.7 ft.) to 2133 m (6998.0
ft)
—
Server off: 10° to 43° C (50.0°
to 109.4° F). Maximum
altitude: 2133 m (6998.0 ft)
Integrated functions:
•
Advanced System Management
(ASM) processor with support for
IBM Remote Supervisor adapter
•
One Ultra160 SCSI controller
•
Two 10BASE-T/100BASE-TX
Intel Ethernet controllers with
Wake on LAN™ (WOL) support
Memory:
•
•
•
Two Universal Serial Bus (USB)
ports
•
Two RS-485 Advanced System
Management processor ports
(one In, one Out)
•
One serial port
•
Two cable chaining technology
(C2T) ports (one In, one Out)
•
Humidity:
—
Server on: 8% to 80%
—
Server off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour
•
Minimum configuration: 273 Btu
(80 watts)
•
Maximum configuration: 751 Btu
(220 watts)
Acoustical noise emissions:
Electrical input:
•
Sound power, idling: 6.1 bel
maximum
•
Sine-wave input (50-60 Hz)
required
•
Sound power, operating: 6.1 bel
maximum
•
Input voltage low range:
One 200 watt (115-230 V ac)
•
Sound pressure, idling: 47
decibels
Video:
•
Sound pressure, operating: 47
decibels
PCI expansion slots:
Two 33 MHz/64-bit
Power supply:
•
S3 Savage4 PRO
Graphics/Video Accelerator
(integrated on system board)
•
Minimum: 100 V ac
—
Maximum: 127 V ac
Input voltage high range:
—
Minimum: 200 V ac
—
Maximum: 240 V ac
•
Compatible with SVGA
Input kilovolt-amperes (kVA)
approximately:
•
8 MB SDRAM video memory
—
Minimum: 0.08 kVA
—
Maximum: 0.22 kVA
2
IBM® xSeries 330: Installation Guide
•
—
Notices and statements used in this book
This information product contains notices and statements that relate to a specific
topic. The Caution and Danger statements also appear in the multilingual safety
information provided with your product. Each safety statement is numbered for easy
reference to the corresponding statements in the safety information on the IBM
xSeries 330 Documentation CD.
The notice and statements definitions are as follows:
•
Notes: These notices provide important tips, guidance, or advice.
•
Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
•
Attention: These notices indicate possible damage to programs, devices, or
data. An attention statement is placed just before the instruction or situation in
which damage could occur.
•
Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
•
Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Before you begin
Before you begin to install options in your server, read the following information:
•
Become familiar with the information provided in “Safety” on page v and “Handling
static-sensitive devices”. These guidelines will help you work safely while
working with your server options.
•
Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and any other options that you intend to install.
•
Back up all important data before you make changes to disk drives.
•
For a list of supported options for the xSeries 330, refer to
http://www.ibm.com/pc/compat on the World Wide Web.
Handling static-sensitive devices
Attention: Static electricity can damage electronic devices and your system. To
avoid damage, keep static-sensitive devices in their static-protective package until
you are ready to install them.
To reduce the possibility of electrostatic discharge, observe the following precautions:
•
Limit your movement. Movement can cause static electricity to build up around
you.
•
Handle the device carefully, holding it by its edges or its frame
•
Do not touch solder joints, pins, or exposed printed circuitry.
•
Do not leave the device where others can handle and possibly damage the
device.
Chapter 1. Introduction
3
•
While the device is still in its static-protective package, touch it to an unpainted
metal part of the system unit for at least two seconds. (This drains static electricity
from the package and from your body.)
•
Remove the device from its package and install it directly into your system unit
without setting it down. If it is necessary to set the device down, place it in its
static-protective package. Do not place the device on your system unit cover or
on a metal table.
•
Take additional care when handling devices during cold weather; heating reduces
indoor humidity and increases static electricity.
Major components of the xSeries 330
The following illustration shows the locations of major components in your server.
Clear shield
Clip
Air baffle
Terminator card
Heatsink
Memory module
Microprocessor
Fans
Light Path
Diagnostics panel
Hard disk drive
filler panel
Hard disk drive
4
IBM® xSeries 330: Installation Guide
Chapter 2. Installing options
This chapter provides basic information that is needed to install hardware options in
your server. For more detailed installation information, see the User’s Reference on
the IBM xSeries Documentation CD.
Removing the cover
Use the following procedure to remove the cover.
1. Review the safety precautions beginning on page v.
2. Turn off the server and peripheral devices and disconnect all external cables and
power cords.
3. Remove the two screws on the rear of the server.
4. Pull the cover-release lever back.
5. Slide the cover off the server.
Cover-release
lever
Screws
Note: You might need to remove the clear plastic shield to reach some parts in the
server. For proper cooling and airflow, replace the clear plastic shield before
replacing the cover.
Attention: For proper cooling and airflow, replace the cover before turning on the
server. Operating the server for extended periods of time (over 30 minutes) with the
cover removed might damage server components.
Working with adapters
Your server comes with two peripheral component interconnect (PCI) adapter slots on
the system board with riser cards installed in them.
Attention: Your server comes with an integrated video controller on the system
board. When you install a video adapter in a PCI slot, the server BIOS automatically
disables the integrated video controller. This enables the video adapter in the PCI slot
to control the video functions for your monitor.
© Copyright IBM Corp. 2001
5
The following illustration shows the location of the 33 MHz PCI expansion slots on the
system board.
PCI slot 2
64 bit
33 MHz (J23)
PCI slot 1
64 bit
33 MHz (J10)
Adapter considerations
Before you install adapters, review the following:
•
Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this chapter. If you need to change the
switch settings or jumper settings on your adapter, follow the instructions that
come with the adapter.
•
You can install 32-bit or 64-bit full-length or half-length adapters in the expansion
slots. Full-length adapters are installed in slot 1; half-length adapters are installed
in either slot 1 or 2.
•
Your server supports 5.0 V and universal PCI adapters; it does not support 3.3 V
only adapters.
•
Your server uses a rotational interrupt technique to configure PCI adapters. You
can use this technique to install PCI adapters that currently do not support
sharing of PCI interrupts.
•
PCI slots 1 and 2 and the integrated SCSI controller are on PCI bus B; the system
board and all other integrated devices are on PCI bus A.
Note: PCI bus A is bus 0; PCI bus B is bus 1.
•
The system scans PCI slots 1 and 2 to assign system resources. By default, the
system starts (boots) devices in the following order: system IDE and SCSI
devices, then PCI devices.
Note: To change the startup order, start the Configuration/Setup Utility program,
and select Start Options from the main menu. Then, select the PCI SCSI
adapter boot option.
6
IBM® xSeries 330: Installation Guide
Installing an adapter
Complete the following steps to install an adapter:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static-sensitive devices” on page 3.
1. Review the safety precautions beginning on page v.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server cover. For
detailed instructions to remove the cover, see “Removing the cover” on page 5.
4. Remove the expansion slot clip that holds the expansion-slot cover in place by
sliding it upward and off the frame of the server.
Adapter
Expansion
slot clip
Retention
latch
Tab
Expansion
slot cover
Expansion
slot
5. Remove the expansion-slot cover.
6. See the documentation that comes with your adapter for any cabling instructions
for internal cables.
Notes:
a. Route internal adapter cables before you install the adapter.
b. If you are installing a ServeRAID adapter and want it to control the internal
hard disk drive, remove the cable from the SCSI connector (J4) on the system
board and attach it to the ServeRAID adapter.
7. Set any jumpers or switches as described by the adapter manufacturer.
Chapter 2. Installing options
7
8. Install the adapter:
a. Open the adapter-retention latch by pushing the blue tab to release it. Then,
push the latch up to the full open position.
b. Carefully grasp the adapter by its top edge or upper corners, and align it with
the connector on the PCI riser card.
c.
Press the adapter firmly into the riser-card connector.
Attention: When you install an adapter, be sure that the adapter is correctly
seated in the riser-card connector before you turn on the server. Improperly
seated adapters might cause damage to the system board, the riser card, or
the adapter.
d. Push down on the blue adapter-retention latch until it clicks into place,
securing the adapter.
e. Replace the expansion-slot clip by sliding it down until it latches into place
and holds the adapter securely.
9. Connect the internal cables to the adapter.
Attention: Route cables so that they do not block the flow of air from the fans.
ServeRAID
adapter
Extra cable
length
SCSI connector
(J4)
10. If you have other options to install, install them now. Otherwise, continue with
“Installing the cover” on page 14.
Working with memory
Your xSeries 330 supports 128 MB, 256 MB, 512 MB, and 1 GB DIMMs. See the
ServerProven list at http://www.ibm.com/pc/compat for a list of memory modules for
use with your server.
8
IBM® xSeries 330: Installation Guide
Memory considerations
Install additional DIMMs in the following order: DIMM connector 2, then 3, then 4. See
the following illustration for memory connector locations.
Connector 1
Connector 2
Connector 3
Connector 4
Installing memory modules
Complete the following steps to install a DIMM:
1. Review the safety precautions beginning on page v.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server cover. For
more information on removing the cover, see “Removing the cover” on page 5.
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see
“Handling static-sensitive devices” on page 3.
4. If necessary, remove the PCI adapter in slot 2 for easier access to the DIMM
connectors.
5. Touch the static-protective package containing the DIMM to any unpainted metal
surface on the server. Then, remove the DIMM from the package.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, handle the clips gently. Do not force the memory module into the
connector.
Notes:
a. The DIMM has two index slots, one in the center and the other on the left half
of the DIMM connector edge.
b. When installing a memory module, be sure that no gap exists between the
DIMM and the retaining clips. If a gap does exist between the memory
module and the retaining clips, remove the DIMM; then, reinsert the DIMM
properly. See the illustration on page 8.
6. Turn the DIMM so that the index slots align correctly with the connector, and
insert the DIMM into the connector by pressing on both corners of the DIMM at
the same time. Be sure to press it straight into the connector.
7. If you have other options to install, install them now. Otherwise, continue with
“Installing the cover” on page 14.
Chapter 2. Installing options
9
Working with hard disk drives
Your server supports two 26-mm (1-in.), slim, 3.5-inch hard disk drives. If a
ServeRAID adapter in a RAID 1 configuration and a hot-swap SCSI backplane are
installed in your server, you can hot-swap hard disk drives.
Note: See the User’s Reference and the ServeRAID documentation on the IBM
xSeries Documentation CD for information on ServeRAID adapters and hotswapping hard disk drives.
Hard disk drive considerations
Before you install a hard disk drive, review the following:
•
Inspect the drive tray for any signs of damage.
•
Ensure that the drive is installed properly in the tray.
•
To maintain proper system cooling, do not operate the server for more than 2
minutes without either a drive or a filler panel installed in each bay.
•
If your server has a ServeRAID adapter installed, see the documentation
provided with the ServeRAID adapter for information about adding a drive.
•
You can hot-swap a hard disk drive only if a ServeRAID adapter that is configured
as RAID 1 is installed in your system. If you use any other ServeRAID or SCSI
configuration, you cannot hot-swap the hard disk drive.
Note: For detailed instructions on how to install and replace a hot-swap drive,
see the documentation provided with the ServeRAID adapter and the
User’s Reference on the IBM xSeries Documentation CD.
Installing a hard disk drive
Some models of the xSeries 330 come with a non-hot-swap hard disk drive. Some
models come with empty drive bays and a SCSI backplane. The xSeries 330
supports both hot-swap and non-hot-swap hard disk drives. Use the instructions that
are appropriate for the type of hard disk drive that you intend to install. If you are
installing a non-hot-swap hard disk drive, see “Installing a non-hot-swap hard disk
drive”. If you are installing a hot-swap hard disk drive, see “Installing a hot-swap SCSI
hard disk drive” on page 11.
Installing a non-hot-swap hard disk drive
Complete the following steps to install or replace a non-hot-swap hard disk drive:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static-sensitive devices” on page 3.
Note: A hard disk drive is replaced in the same manner as a new hard disk drive is
installed, but you must remove the old hard disk drive first.
1. Review the safety precautions beginning on page v.
2. If you are installing a SCSI hard disk drive, set the drive identification number to 0
or 1, depending on the configuration of your server. If you are installing an IDE
hard disk drive, configure the hard disk drive as the primary (master) drive or the
secondary (subordinate) drive. See the documentation that comes with the drive
for instructions.
3. Turn off the server and peripheral devices, and disconnect all external cables and
power cords.
10
IBM® xSeries 330: Installation Guide
4. Remove all external cables from the server; then, remove the server cover and
the clear plastic shield. For more information on removing the cover, see
“Removing the cover” on page 5.
5. Remove the filler panel or defective hard disk drive from one of the hard disk drive
bays.
6. Install the new hard disk drive in the drive bay:
a. Slide the drive into the bay, with the screw holes facing up, and align the
screw holes in the drive with the screw holes in the server chassis.
b. Use a screwdriver to insert the screw into the drive and secure it to the server
chassis.
Note: You might have to hold the drive up and in place to carefully align the
drive with the screw holes in the chassis.
Filler panel
Hard disk drive
c.
Connect signal and power cables to the rear of the drive. Be sure to keep the
signal and power cables clear of the path of the fans behind the drive bay.
7. Replace the clear plastic shield.
Note: The clear shield must be installed to maintain proper air flow and cooling
inside the server.
8. If you have other options to install, install them now. Otherwise, continue with
“Installing the cover” on page 14.
Installing a hot-swap SCSI hard disk drive
Complete the following steps to install or replace a hot-swap SCSI hard disk drive:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static-sensitive devices” on page 3.
Notes:
1. A hard disk drive is replaced in the same manner as a new hard disk drive is
installed, but you must remove the old hard disk drive first.
2. If your server has a ServeRAID adapter and a SCSI backplane installed, you can
hot-swap SCSI drives. For more information about hot-swapping drives, see the
documentation provided with the ServeRAID adapter and the User’s Reference
on the IBM Documentation CD.
1. Review the safety precautions beginning on page v.
2. Remove the filler panel from one of the hard disk drive bays.
Chapter 2. Installing options
11
3. Install the new hard disk drive in the drive bay:
a. Ensure that the tray handle is open (that is, perpendicular to the drive).
b. Align the rails on the drive assembly with the guide rails in the drive bay.
c.
Carefully push the drive assembly into the bay until the drive connects to the
backplane.
d. Push the tray handle toward the closed position until it locks the drive in
place.
Filler panel
Hard disk drive
Drive tray
Drive tray handle
(in open position)
4. Reconnect the external cables and power cords; then, turn on the server.
Working with microprocessors
Your server comes with one or two microprocessors installed. The following
illustration will help you locate the microprocessor on the system board of your server.
Microprocessor 2
(U79)
Microprocessor 1
(U47)
12
IBM® xSeries 330: Installation Guide
Servers with one microprocessor installed:
•
Microprocessor is installed in microprocessor socket 1 (U47).
•
Microprocessor supports both the startup and application processes.
•
A terminator card is installed in microprocessor socket 2 (U79).
Servers with two microprocessors installed:
•
One microprocessor is installed in microprocessor socket 1 (U47), and the
second microprocessor is installed in socket 2 (U79).
•
Both microprocessors share the system load.
Complete the following steps to install a microprocessor:
Attention: To avoid damage and to ensure proper server operation, review the
following before you install a microprocessor:
•
Ensure that the microprocessors are the same type, have the same cache size,
and have the same clock speed.
•
Ensure that the microprocessor internal and external clock frequencies are
identical.
•
See the ServerProven list at http://www.ibm.com/pc/compat for a list of
microprocessors for use with your server.
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static-sensitive devices” on page 3.
1. Review the safety precautions beginning on page v.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server cover. For
more information on removing the cover, see “Removing the cover” on page 5.
4. Remove the plastic shield from the server.
5. Lift up the microprocessor release lever and remove the terminator card from the
microprocessor connector.
6. Install the microprocessor in the microprocessor connector.
Attention: To avoid bending the pins, do not use excessive force.
7. Push the release lever down to lock the microprocessor into place.
Chapter 2. Installing options
13
8. Install the heat sink onto the microprocessor.
a. Peel the plastic protective strip off the bottom of the heat sink. Make sure that
the square of thermal material is still on the bottom of the heat sink.
b. Align and place the heat sink on top of the microprocessor.
Note: Locate the slot in the channel of the heat sink. Orient the heat sink so
that the slot will be at the rear of the server.
c.
Align and place the clip over the heat sink; then, snap the clip into place over
the heat sink with the heat sink release lever in the up position.
Note: If you remove the microprocessor later, remember to install the
terminator card in the appropriate microprocessor connector.
d. When the clip is in place, press the heat-sink lever down into the locked
position.
Slot
Heat sink release
lever
Clip
Heat sink
Top view of
heatsink
Microprocessor
Terminator card
9. Replace the clear shield.
Note: The clear shield must be installed to maintain proper air flow and cooling
inside the server.
10. If you have other options to install, install them now. Otherwise, continue with
“Installing the cover”.
Installing the cover
Complete the following steps to install the server cover:
1. Clear any cables that might impede the replacement of the clear shield or the
cover.
2. Install the clear shield, if it was removed.
Attention: Before sliding the cover forward, make sure that all of the tabs on the
cover will engage the ledge at the front of the server properly. If all the tabs do not
engage the ledge properly, it will be extremely difficult to remove the cover later.
14
IBM® xSeries 330: Installation Guide
3. Install the cover by placing it into position and sliding it forward. Make sure that
the cover engages the tabs at the front and rear of the server.
4. Install the screws and secure the cover as shown.
Screws
5. Install the server in the rack. See the Rack Installation Instructions that come with
your server.
6. Continue with “Working with cables” for the instructions needed to cable the
server.
Notes:
1. Depending on the options that you installed, you might need to run the
Configuration/Setup Utility program to complete the server configuration. See the
User’s Reference for more information.
2. If you installed a SCSI drive, check the lights to verify proper operation.
Working with cables
Your server has two different cabling options, the Advanced System Management
(ASM) bus and the Cable Chain Technology (C2T). The following sections discuss
each of these options. While reading about these options, keep in mind that they are
independent of each other.
1. Refer to the following illustration to locate the connectors on the back of your
server.
Ethernet 1 speed
indicator (green)
Ethernet 1 link
indicator (green)
Advanced System
Management RS-485 connectors
C2T (Out) connector
Select light (green)
USB 2
connector
Ethernet 2 link
indicator (green)
Ethernet 2 speed
indicator (green)
Power-on
light (green)
Serial connector
C2T (In) connector
USB 1
connector
System error
light (amber)
The ASM ports on the back of the server are referred to in this book as
RS-485 (A) and RS-485 (B).
Chapter 2. Installing options
15
2. Connect the power cords and all external cables to the server; then, plug the
power cords into properly grounded electrical outlets.
3. Continue with “Cabling the RS-485 ports” and “Connecting the servers with a C2T
chain” on page 17.
Cabling the RS-485 ports
You can use the RS-485 connectors to create an ASM bus between several xSeries
330 servers.
Before you begin, review the following:
•
The ASM bus is designed to connect up to twelve units or servers. When using
the IBM Remote Supervisor adapter, you can connect a total of eleven units or
servers.
•
You can hot-swap the cables in the ASM bus.
•
Use standard unshielded twisted pair (UTP) cables with RJ-45 connectors.
Note: For more information about the IBM Remote Supervisor adapter, see the
documentation that comes with the adapter.
Connecting the ASM bus
The servers in the ASM bus are referred to by their assigned addresses and not their
position in the rack.
After you install the server in the rack, complete the following steps to connect the
ASM bus:
1. Turn off the servers.
2. Locate the RS-485 connectors on the rear of the servers and several unshielded
twisted pair (UTP) cables with RJ-45 connectors.
3. Starting at the topmost server to be included in the ASM bus, plug one end of the
cable into the RS-485 (B) connector and the other end of the cable into the RS485 (A) connector of the next server.
4. Continue connecting the servers together in this manner until you reach the
second-to-last server in the ASM bus.
5. Connect a cable from the RS-485 (B) connector of the second-to-last server to
the RS-485 (B) connector of the last server. Refer to the following illustration to
see how to connect the ASM bus.
Ethernet cable
with RJ-45 connectors
RS-485(B)
RS-485(B)
RS-485(A)
RS-485(A)
RS-485(A)
RS-485(B)
6. Turn on the servers. See “Turning on the server” on page 21.
16
IBM® xSeries 330: Installation Guide
Connecting the servers with a C2T chain
To share the same monitor, keyboard, and pointing device with several servers, you
must connect the servers together with Cable Chain Technology (C2T) chaining
cables through the C2T (In) and C2T (Out) connectors.
Before you begin, review the following:
•
You can connect a maximum of 42 servers with the C2T chaining cables.
•
When connecting servers in two separate racks, you must use a C2T chaining
cable that is 2 m (6.5 ft.) long, which is available in the C2T option cable kit.
Note: Only one 2-m (6.5-ft.) cable can be used in the C2T chain.
•
The C2T chaining cables can be hot-swapped.
Attention: For best results, shut down the servers above and below the server
being removed from or added to the chain.
•
Servers are numbered by their position in the chain (1 through n). If one server is
removed from the chain, all successive servers are renumbered. For example, if
the twelfth server is removed from a chain of 15 servers, then servers 13 through
15 will be renumbered to 12 through 14.
•
The C2T numbering is independent of any other server reference. Changing the
server position in the C2T chain does not affect its IP address.
Operational notes:
1. Server 1 (usually the server at the bottom of the rack) is the server to which you
connect the C2T breakout cable.
2. Server 1 must not be turned off (powered down) for the chain to work properly.
3. If server 1 is turned off (powered down), it must be removed from the chain and
replaced by the next server in the chain.
4. For the chain to operate properly, no more than two adjacent servers can be
unplugged from the electrical outlet at the same time.
5. If you are using a flat-panel monitor, you might need to adjust the image lock on
your monitor when multiple servers are connected using C2T chaining cables. To
adjust this image, select one of the middle servers in the chain by pressing the
Select button on the front of the server; then, adjust the image lock accordingly.
For more information on how to adjust the image lock, see the documentation that
comes with your flat-panel monitor.
6. When removing or replacing servers, or changing cables in the chain, it is
possible for more than one Select LED to be illuminated on the servers in the
chain. To clear all but the selected server LED, press the Select button on any
one of the servers in the chain.
7. If you turn off a selected server, you must select another server that is powered
up. For the location of the Select button, see “Front view” on page 22.
Chapter 2. Installing options
17
Complete the following steps to connect the servers:
1. Gather several of the C2T chaining cables.
Note: Your server comes with a short C2T chaining cable that can span
approximately 3 U, if needed. A longer C2T cable is available in the C2T
cable kit.
2. Connect the servers together:
a. Connect one end of the C2T chaining cable to the C2T (Out) connector of the
top server.
b. Connect the opposite end of the C2T chaining cable to the C2T (In) connector
of the server below it.
c.
Repeat these steps until all of the servers are connected together.
d. Connect the C2T breakout cable to the server 1 C2T (Out) connector.
4
In
Out
3
In
Out
2
In
Out
1
In
Out
Video
Mouse
Keyboard
Note: Server 1 (usually the server at the bottom of the rack) is the server to
which you connect the C2T break out cable.
3. Turn the servers on and check the operation of the monitor, pointing device, and
keyboard with each server. See “Turning on the server” on page 21 for
instructions to turn on the server. See “Testing the C2T chain” for testing
instructions.
Note: Write-on adhesive labels have been provided so that you can label the server
position in the rack.
Testing the C2T chain
After connecting the C2T chain, you will need to test the monitor, keyboard, and
pointing device to be sure that they work with each of the servers.
Follow these steps to test the C2T cabling:
1. With the servers powered up and the monitor on, press the Select button on
server 1 in the C2T chain.
2. Check the monitor to see if it is working.
3. Use the mouse or pointing device to open an application.
18
IBM® xSeries 330: Installation Guide
4. Test your keyboard by typing a few words within an application.
5. Repeat steps 1 through 4 for each of the servers in the chain.
Note: If you cannot use the devices, check your cable connections and retry the test.
If the problem persists, turn off the servers and connect the C2T breakout
cable directly to the C2T (Out) connector of the server. Turn on (power up) the
server and retry the devices. If the devices work, you probably have a bad C2T
chaining cable. Replace the cable and retry the devices in the C2T chain
configuration.
Cable management
Use the cable ties and hook-and-loop straps that are supplied with your server to
secure the cables.
Note: Do not secure cables too tightly. Over tightening can cause internal damage
to cables.
Chapter 2. Installing options
19
20
IBM® xSeries 330: Installation Guide
Chapter 3. Server power, controls, and indicators
This chapter describes how to turn on and turn off the server and what the controls
and indicators mean.
Turning on the server
Turning on the server refers to the act of plugging the power cord of your server into
the power source and starting the operating system.
Complete the following steps to turn on the server:
1. Plug the power cord of your server into the power source.
Note: Plugging the power cord into a power source might cause the server to
start automatically. This is an acceptable action.
2. Wait 30 seconds; then, press the power-control button on the front of the server.
3. If you have a SCSI hard disk drive in your server, check the hard disk drive status
light and activity light to verify that the hard disk drives are operating properly.
(See “Server controls and indicators” on page 22 for the location of the status
indicators.)
Note: The green light flashes rapidly (three flashes per second) when the
controller is identifying the drive.
Turning off the server
Turning off the server refers to the act of disconnecting the server from the power
source.
Complete the following steps to turn off the server:
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
© Copyright IBM Corp. 2001
21
1. See your operating system documentation for the proper procedure to shut down
the operating system.
Note: Each operating system is different. Some allow an immediate shutdown.
Others require an orderly shutdown procedure.
2. Press the power control button on the front of the server. This will put the server
in standby mode.
3. Disconnect the server from the power source.
Note: After you turn off the server, wait at least 5 seconds before you turn on the
server again.
Standby puts the server into a wait state. When in a wait state, the server is not
running the operating system, and all core logic is shut down except for the service
processor.
Complete the following steps to put the server into the standby mode:
1. See your operating system documentation for the proper procedure to shutdown
the operating system.
Note: Each operating system is different. Read all the documentation about
shutting down the operating system before continuing.
2. Press the power-control button on the front of the server.
Server controls and indicators
This section identifies the controls and indicators on the front and the back of your
server.
Front view
Power control
button
Power-on
light (green)
Select
button/indicator
(green)
System error
light (amber)
Reset
button
CD activity
light (green)
Diskette drive
activity light
(green)
Diskette eject
button
CD eject button
Power-control button: Press this button to manually turn the server on or off.
Power-on light: This green LED lights and stays on when you turn on your server
and blinks when the server is in standby mode.
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might need to use a pen or the end of a straightened paperclip to press
the button.
Select button/indicator: Press this button to select the server in the C2T chain. The
green LED on this button lights when the monitor, keyboard, and mouse are logically
connected to this server.
22
IBM® xSeries 330: Installation Guide
System-error light: This amber LED lights when a system error occurs. An LED on
the Light Path Diagnostics panel on the system board will also be on to further isolate
the error.
Diskette drive activity light: When this LED is on, it indicates that the diskette drive
is in use.
Diskette-eject button: Push this button to release a diskette from the drive.
CD eject button: Push this button to release a CD from the drive.
CD drive activity light: When this light is on, it indicates that the CD-ROM drive is in
use.
Rear view
Ethernet 1 speed
indicator (green)
Ethernet 1 link
indicator (green)
C2T (out) port
Advanced systems
management RS-485
Select light (green)
USB 2
Serial port
USB 1
Ethernet 2 link
C2T (in) port
Ethernet 2 speed indicator (green)
indicator (green)
Power-on light
(green)
System error
light (amber)
Ethernet 1 speed indicator: This green LED lights when the speed of the Ethernet
LAN that is connected to Ethernet port 1 is 100 Mbps.
Ethernet 1 link indicator: This green LED lights when there is an active link
connection on the 10BASE-T or 100BASE-TX interface for Ethernet port 1.
Advanced System Management: The RS-485 ports are used for creating a system
management bus between several servers.
Select light: This green LED lights when the monitor, keyboard, and mouse are
logically connected to this server. This light duplicates the Select button LED on the
front of the server.
C2T (Out) port: This port is used to connect the server to a keyboard, monitor, and
pointing device. It is also used to connect multiple servers together to share a single
keyboard, monitor, and pointing device.
Serial port: Signal cables for modems or other serial devices connect here to the 9pin serial port connector.
C2T (In) port: This port is used to connect multiple servers together to share a single
keyboard, monitor, and pointing device.
USB 2 connector: This connector is used to attach Universal Serial Bus (USB) to
Universal Serial Bus 2.
Chapter 3. Server power, controls, and indicators
23
USB 1 connector: This connector is used to attach Universal Serial Bus (USB) to
Universal Serial Bus 1.
System-error light: This amber LED lights when a system error occurs. An LED on
the Light Path Diagnostics panel on the system board will also be on to further isolate
the error. This light duplicates the system error light on the front of the server.
Power-on light: This green LED lights and stays on when you turn on your server
and will blink when the server is in standby mode. This light duplicates the power on
light on the front of the server.
Ethernet 2 link indicator: This green LED lights when there is an active link
connection on the 10BASE-T or 100BASE-TX interface for Ethernet port 2.
Ethernet 2 speed indicator: This green LED lights when the speed of the Ethernet
LAN connected to Ethernet port 2 is 100 Mbps.
24
IBM® xSeries 330: Installation Guide
Chapter 4. Configuring your server
You can use the following configuration programs to customize your server hardware:
•
Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the basic input/output system
(BIOS) code that comes with your server. You can use this program to configure
serial port assignments, change the drive startup sequence, set the date and
time, and set passwords. For information about how to start this utility, see “Using
the Configuration/Setup Utility program” on page 26.
•
SCSISelect Utility program
With the built-in SCSISelect Utility program, you can configure the devices that
are attached to the integrated SCSI controller. Use this program to change default
values, resolve configuration conflicts, and perform a low-level format on a SCSI
hard disk drive. For information about how to start this utility, see “Using the
SCSISelect Utility program” on page 26.
•
PXE Boot Agent Utility program
The Preboot eXecution Environment (PXE) Boot Agent Utility program is part of
the basic input/output system (BIOS) code that comes with your server. You can
use this program to change startup order, to select operating-system wake-up
support, and to set menu wait times. For information about how to start this utility,
see “Using the PXE Boot Agent Utility program” on page 27.
•
ServerGuide CDs
The ServerGuide™ CDs include software setup and installation tools that are
specifically designed for IBM servers. You can use these CDs during the initial
installation of your server to configure the server hardware and simplify your
network operating system (NOS) installation. The ServerGuide CDs also contain
a collection of application programs, which you can install after your server is up
and running. See “Using the ServerGuide CDs” on page 27 for more detailed
information.
•
ServeRAID programs
If you have a ServeRAID™ adapter installed in your server, you must use the
ServeRAID configuration program to define and configure your disk-array
subsystem before you install your operating system.
Note: See the User’s Reference on the IBM xSeries Documentation CD for
detailed instructions for using the configuration programs.
•
ASM configuration programs
You can obtain ASM configuration programs from the IBM Support page at
http://www.ibm.com/pc/support on the World Wide Web. You can use these
programs to create an xSeries 330/IntelliStation R Pro Advanced System
Management Processor Firmware Update diskette and configure the settings for
the ASM processor.
Starting the utility programs
This section provides the instructions for starting the utility programs. For more
detailed information about these utility programs, see the User’s Reference on the
IBM xSeries Documentation CD.
© Copyright IBM Corp. 2001
25
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is a menu-driven utility program that is part of
the BIOS code that comes with your server. You can use it to:
•
Configure serial port assignments
•
Change the drive startup sequence
•
Enable USB keyboard and mouse support
•
Resolve configuration conflicts
•
Set the date and time
•
Set passwords
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. Follow the instructions that appear on the screen.
Using the SCSISelect Utility program
SCSISelect is a built-in, menu-driven configuration utility program that you can use to:
•
View the default SCSI IDs
•
Locate and correct configuration conflicts
Note: If your server has a redundant array of independent disks (RAID) adapter
installed, use the configuration method that is supplied with the RAID adapter
to view or change SCSI settings for devices attached to the adapter.
The following sections provide the instructions needed to start the SCSISelect Utility
and descriptions of the menu choices available.
Complete the following steps to start the SCSISelect utility program:
1. Turn on the server.
2. When the <<< Press <CTRL><A> for SCSISelect™ Utility! >>> prompt appears,
press Ctrl+A.
3. When the Would you like to configure the host adapter or run the SCSI
disk utility? question appears, make your selection and press Enter.
4. Use the arrow keys to select a choice from the menu.
•
Press Esc to exit the SCSISelect Utility program.
•
Press the F5 key to switch between color and monochrome modes (if your
monitor permits).
5. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
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IBM® xSeries 330: Installation Guide
Using the PXE Boot Agent Utility program
The PXE Boot Agent Utility program is a built-in, menu-driven configuration utility
program that you can use to:
•
Change network startup (boot) protocols
•
Change startup (boot) order
•
Select whether to display setup prompt
•
Set menu wait time
•
Select operating system wake-up support
To start the PXE Boot Agent Utility program:
1. Turn on the server.
2. When the Initializing Intel (R) Boot Agent Version X.X.XX
PXE 2.0 Build XXX (WfM 2.0) prompt appears, press Ctrl+S.
Note: By default, you will have 2 seconds after the prompt appears on the
screen to press Ctrl+S.
3. Use the arrow keys or press Enter to select a choice from the menu.
•
Press Esc to return to the previous menu.
•
Press the F4 key to exit.
4. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
Using the ServerGuide CDs
The ServerGuide CDs provide state-of-the-art programs to detect the server model
and hardware options that are installed, configure server hardware, provide device
drivers, and install your network operating system (NOS).
Note: If the ServerGuide CD does not start, see “ServerGuide startup problems” on
page 34.
1. Insert the Setup and Installation CD, and restart the server.
2. Follow the on-screen instructions to:
a. Select your language.
b. Select your keyboard layout and country.
c.
View the overview to learn about ServerGuide features.
d. View the README file to review installation tips about your NOS and adapter.
e. Start the setup and hardware configuration programs.
f.
Start the NOS installation. You will need your copy of the NOS CD.
Note: For information on the supported NOS versions, see the Setup and
Installation CD label.
Using the System Updates and Applications CD
Be sure to take advantage of the additional software that is provided on the System
Updates and Applications CD.
Note: See the CD label for a current list of updates and applications to start the CD
and view the online overview.
Chapter 4. Configuring your server
27
Updating and configuring the ASM processor
To update the Advanced System Management (ASM) firmware or configure the ASM
processor, you must download the image of the xSeries 330/IntelliStation R Pro
Advanced System Management Firmware Update Utility program from the IBM
Support Web site at http://www.ibm.com/pc/support on the World Wide Web.
You can run the xSeries 330/IntelliStation R Pro Advanced System Management
Firmware Update Utility program to create an xSeries/IntelliStation R Pro Advanced
System Management Firmware Update Utility diskette.
Updating the ASM firmware
Use the xSeries 330/IntelliStation R Pro Advanced System Management Processor
Firmware Update diskette to configure the ASM processor. With the configuration
utility, you can:
•
Configure Alert Settings to enable or disable alert functions.
•
Configure Dial In/Out settings.
•
Configure General Settings, including the Name and Number that identify the
ASM processor, the date and time reported by the ASM processor, assorted timeout values, and schedule a time for the system to be powered up.
•
Configure Modem Settings.
This diskette updates the ASM software only. It does not affect any device drivers.
To update the ASM firmware, perform the following steps:
1. Turn off your server.
2. Insert the diskette in the diskette drive.
3. Turn on your server. If your server does not startup from the diskette drive, use
the Configuration/Setup Utility program to configure the diskette drive as a startup
device. See “Using the Configuration/Setup Utility program” on page 26. Then,
go back and start with step 1.
4. From the main menu, select Update System Management Firmware and press
Enter.
5. Follow the on-screen instructions to complete the update.
If there is an error in loading the ASM software, try installing the software again.
Configuring the ASM processor
Use the xSeries 330/IntelliStation R Pro Advanced System Management Processor
Firmware Update diskette to configure ASM processor settings.
To configure the ASM processor, do the following:
1. Insert the xSeries 330/IntelliStation R Pro Advanced System Management
Firmware Update diskette into the diskette drive and restart the server.
2. When the main menu appears, select Configuration Settings and press Enter.
3. Select General Settings and press Enter.
4. Type a name for the ASM processor of your server in the Name field. This value
can be up to 15 characters long.
5. Type a number for the ASM processor of your server in the Number field. This
value can be up to 15 characters long.
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IBM® xSeries 330: Installation Guide
Notes:
a. The Name and Number designations apply to the ASM processor and not to
the server.
b. Designate the ASM processor with names and numbers that correspond to
the server designations to which they apply.
6. Press F6 to save the values and return to the main menu. To return to the main
menu without saving, press Esc.
7. When you finish, select Exit utility from the main menu and press Enter.
8. When prompted, remove the diskette from the diskette drive and press Enter to
restart your server.
Chapter 4. Configuring your server
29
30
IBM® xSeries 330: Installation Guide
Chapter 5. Solving problems
This section provides basic troubleshooting information to help you resolve some
common problems that might occur while setting up your server.
If you cannot locate and correct the problem using the information in this section, see
the "Solving problems" section in the User’s Reference on the IBM xSeries
Documentation CD and the "Server Support" flowchart in the front of this booklet for
additional information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
•
Beep codes and error messages
The power-on self-test (POST) generates beep codes to indicate successful test
completion or the detection of a problem.
— One beep indicates successful completion of POST.
— More than one beep indicates that POST detected a problem. Error
messages also appear during startup if POST detects a hardwareconfiguration problem. See “POST beep code descriptions” and “POST error
messages” on page 32 for more information.
•
Troubleshooting chart
This chart lists problem symptoms and suggested steps to correct the problems.
See the “Troubleshooting charts” on page 34 for more information.
•
Event or error logs
The system event or error log contains all error messages that are issued during
POST and all system status messages from the Advanced System Management
processor.
To view the contents of the error logs, start the Configuration/Setup Utility
program; then, select Event/Error Logs from the main menu.
•
Diagnostic programs and error messages
The server diagnostic programs are stored in the read-only memory (ROM) on the
system board. These programs are the primary method of testing the major
components of your server.
Note: See the "Solving Problems" section in the User’s Reference on the IBM
xSeries Documentation CD for more detailed information about the
diagnostic programs.
•
Light Path Diagnostics feature
Use the Light Path Diagnostics feature to identify system errors quickly. For more
information about the Light Path Diagnostics feature, see the "Solving Problems"
section in the User’s Reference on the IBM xSeries Documentation CD.
POST beep code descriptions
POST emits one beep to signal successful completion. If POST detects a problem
during startup, other beep codes might occur. You can use the following beep code
descriptions to help identify and resolve problems that are detected during startup.
© Copyright IBM Corp. 2001
31
Note: See the "Solving Problems" section in the User’s Reference on the IBM
xSeries Documentation CD for more detailed information about the POST
beep codes.
Table 2. Post beep code descriptions.
Beep code
Descriptions of the POST beep codes
No beep
Call for service.
Continuous
If no video appears, the startup microprocessor failed. Verify that the startup microprocessor is
installed correctly. If it is, call for service.
One short
POST completed successfully. One beep also occurs after POST if you enter an incorrect password.
Two short
Follow the instructions that appear on the screen.
Three short
POST detected a system memory error. Verify that the memory is installed correctly. If it is, replace
the failing memory module.
Repeating short
The system board might contain a failing component.
1.
Verify that the keyboard and pointing devices are connected properly.
2.
Ensure that nothing is resting on the keyboard.
3.
Disconnect the pointing device; then, restart the server. If the problem goes away, replace the
pointing device. If the problem remains, call for service.
One long and
one short
If the video controller on the system board is being used, call for service. If you installed an optional
video adapter, replace the failing adapter.
One long and
two short
A video I/O adapter ROM is not readable, or the video subsystem is defective. If you installed an
optional video adapter, replace the failing adapter. If the problem remains, call for service.
One long and
three short
The system-board video subsystem has not detected a monitor connection to the server. Ensure that
the monitor is connected to the server. If the problem persists, replace the monitor.
Two long and
two short
POST does not support the optional video adapter. Replace the optional video adapter with one that
is supported by the server or use the integrated video controller.
All other beep
codes
1.
Verify that the system memory modules are installed correctly.
2.
Turn off the server; then, restart the server. If the problem remains, call for service.
POST error messages
The following table provides an abbreviated list of the error messages that might
appear during POST.
Note: See the "Solving Problems" section in the User’s Reference on the IBM
xSeries Documentation CD for more detailed information about POST error
messages.
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IBM® xSeries 330: Installation Guide
Table 3. Post error messages.
POST message
Failing device or problem found
Suggested action
129
L1 cache of a microprocessor
Check the installation of your microprocessors.
162
Change in device configuration
Verify that your optional devices are turned on and installed
correctly.
163
Time of day has not been set
Set the correct date and time.
164
Change in memory configuration
Verify that your memory is installed properly; then, restart
the server and run the Configuration/Setup Utility program.
201
Change in memory configuration
Verify that your memory is fully seated and installed
properly.
229
L2 cache of a microprocessor
Check the installation of your microprocessors.
289
Failing DIMM was disabled
Verify that your memory is correct for your server and that it
is installed properly.
301
Keyboard and keyboard controller
Ensure that the keyboard cable is connected and nothing is
resting on the keyboard keys.
11xx
Serial port error
Verify that the serial cable is connected correctly.
1162
Serial port configuration conflict
Start the Configuration/Setup program and ensure that the
IRQ and I/O port assignments needed by the serial port are
available.
1601
Service Processor update needed
Download and install the latest system Service Processor
level.
1800
PCI adapter hardware interrupt
Start the Configuration/Setup program and verify that the
interrupt resource settings are correct.
1801
PCI adapter out of ROM space error
Remove a PCI adapter or disable a PCI device in the
Configuration/Setup program.
2400
Video controller and memory
Verify that the monitor is connected correctly.
00019xxx
Microprocessor x is not functioning or
failed the built-in test
Verify that microprocessor x is installed correctly. If the
problem remains, call for service.
00180xxx
A PCI adapter requested a resource
that is not available
Start the Configuration/Setup Utility program and ensure
that the resources needed by the PCI adapter are available.
012980xx
Data for microprocessor x
Download and install the latest version of the system BIOS
code.
01298200
Microprocessor speed mismatch
Install microprocessors with identical speeds.
I9990305
POST could not find an operating
system.
Install your operating system.
or
303
or
2462
or
012981xx
Chapter 5. Solving problems
33
ServerGuide startup problems
Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Table 4. ServerGuide startup problems.
Setup
Suggested action
Setup and Installation
CD will not start.
•
Ensure that the system is a supported server with a startable (bootable) CD-ROM drive.
•
If the startup (boot) sequence settings have been altered, be sure the CD-ROM is first in
the boot sequence.
ServeRAID program
cannot view all installed
drives - or - cannot
install NOS.
•
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
•
Ensure that the hard disk drive is connected properly.
The Operating System
Installation program
continuously loops.
Free up more space on the hard disk drive.
ServerGuide will not
start your NOS CD.
Ensure that the NOS CD you have is supported by ServerGuide. See the Setup and
Installation CD label for a list of NOS versions supported.
Cannot install NOS option is grayed out.
Either there is no logical drive defined (ServeRAID systems) or the ServerGuide system
partition is not present. Run the server guide setup and configuration program and ensure
that setup is complete
System Updates and
Applications CD gets
"time out" or "Unknown
host" errors
Ensure that you have direct access to the Internet through FTP.
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Attention: If diagnostic error messages appear that are not listed in the following
tables, make sure that your server has the latest levels of BIOS, ServeRAID, and
diagnostics microcode installed.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and your server is not working, do the following before using the
troubleshooting charts:
34
•
Remove the software or device that you just added.
•
Run the diagnostic tests to determine if your server is running correctly.
•
Reinstall the new software or new device.
IBM® xSeries 330: Installation Guide
Table 5. Troubleshooting charts.
CD-ROM drive
CD-ROM drive is not
recognized.
Suggested action
Verify that:
1.
The IDE channels are enabled in the Configuration/Setup
Utility program.
2.
All cables and jumpers are installed correctly.
3.
The correct device driver is installed for the CD-ROM drive.
Diskette drive
Diskette drive in-use
light stays on, or the
system bypasses the
diskette drive.
Suggested action
If there is a diskette in the drive, verify that:
1.
The diskette drive is enabled in the Configuration/Setup Utility
program.
2.
The diskette is good and not damaged. (Try another diskette if
you have one.)
3.
The diskette contains the necessary files to start the server.
4.
Your software program is OK.
If the diskette drive in-use light stays on, or the system continues
to bypass the diskette drive, call for service.
Expansion enclosure
problems
The SCSI expansion
enclosure used to work,
but does not work now.
Suggested action
Verify that:
1.
The cables for all external SCSI options are connected
correctly.
2.
The last option in each SCSI chain, or the end of the SCSI
cable, is terminated correctly.
3.
Any external SCSI option is turned on. You must turn on an
external SCSI option before turning on the server.
For more information, see your SCSI and expansion enclosure
documentation.
General problems
Problems such as
broken cover locks or
indicator lights not
working.
Suggested action
Call for service.
Intermittent problems
A problem occurs only
occasionally and is
difficult to detect.
Suggested action
Verify that:
1.
All cables and cords are connected securely to the rear of the
server and attached options.
2.
When the server is turned on, air is flowing from the rear of the
server at the fan grill. If there is no air flow, the fan is not
working. This causes the server to overheat and shut down.
3.
Ensure that the SCSI bus and devices are configured correctly
and that the last external device in each SCSI chain is
terminated correctly.
If the items above are correct, call for service.
Chapter 5. Solving problems
35
Keyboard, mouse, or
pointing-device
problems.
All or some keys on
the keyboard do not
work.
Suggested action
1.
Make sure that the keyboard cable is properly connected to the
C2T breakout cable.
2.
Make sure that the C2T breakout cable is properly connected to
the server.
3.
Make sure that the server and the monitor are turned on.
4.
Try using another keyboard.
Note:
If you are using the C2T chain, see “Testing the C2T chain”
on page 18.
If the problem persists, call for service.
The mouse or pointing
device does not work.
1.
Verify that the mouse or pointing-device cable is securely
connected and the device drivers are installed correctly.
2.
Try using another mouse or pointing device.
Note:
If you are using the C2T chain, see “Testing the C2T
chain” on page 18.
If the problem persists, call for service.
Memory problems
The amount of
memory displayed is
less than the amount
of memory installed.
Suggested action
Verify that:
1.
The memory modules are seated properly.
2.
You have installed the correct type of memory.
3.
If you changed the memory, you updated the memory
configuration with the Configuration/Setup Utility program.
4.
All banks of memory on the DIMMs are enabled. The server
might have automatically disabled a DIMM bank when it
detected a problem or a DIMM bank could have been manually
disabled.
Look in the POST error log for error message 289:
•
If the DIMM was disabled by a system-management interrupt
(SMI), replace the DIMM.
•
If the DIMM was disabled by the user or by POST:
•
1.
Start the Configuration/Setup Utility program.
2.
Enable the DIMM.
3.
Save the configuration and restart the server.
If you continue to get this error, replace the DIMM.
If the problem persists, call for service.
Microprocessor
problems
The server emits a
continuous tone
during POST.
36
IBM® xSeries 330: Installation Guide
Suggested action
The startup (boot) microprocessor is not working properly.
Verify that the startup microprocessor is seated properly. If it is, call
for service.
Monitor problems
Testing the monitor.
Suggested action
Some IBM monitors have their own self-tests. If you suspect a
problem with your monitor, refer to the information that comes with
the monitor for adjusting and testing instructions.
If you still cannot find the problem, call for service.
The screen is blank.
Verify that:
1.
The server power cord is plugged into the server and a working
electrical outlet.
2.
The monitor cables are connected properly.
3.
The monitor is turned on and the Brightness and Contrast
controls are adjusted correctly.
If the servers are C2T chained together, verify that:
1.
The C2T chain cables are securely connected to the servers.
2.
The C2T breakout cable is connected properly.
3.
A powered-up server is selected.
Attention: In some memory configurations, the 3-3-3 beep code
might sound during POST, followed by a blank display screen. If this
occurs and the Boot Fail Count feature in the Start Options of the
Configuration/Setup Utility program is set to Enabled (its default
setting), you must restart the server three times to force the system
BIOS to reset the memory connector or bank of connectors from
Disabled to Enabled.
If the problem persists, call for service.
Only the cursor
appears.
Call for service.
The monitor works
when you turn on the
server, but goes blank
when you start some
application programs.
Verify that:
1.
The primary monitor cable is connected to the C2T breakout
cable.
2.
You installed the necessary device drivers for the applications.
If the problem persists, call for service.
Wavy, unreadable,
rolling, distorted
screen, or screen
jitter.
If the monitor self-tests show the monitor is working properly,
consider the location of the monitor. Magnetic fields around other
devices (such as transformers, appliances, fluorescent lights, and
other monitors) can cause screen jitter or wavy, unreadable, rolling,
or distorted screen images. If this happens, turn off the monitor.
(Moving a color monitor while it is turned on might cause screen
discoloration.) Then move the device and the monitor at least 305
mm (12 in.) apart. Turn on the monitor.
Notes:
1.
To prevent diskette drive read/write errors, be sure that the
distance between monitors and diskette drives is at least 76 mm
(3 in.).
2.
Non-IBM monitor cables might cause unpredictable problems.
3.
An enhanced monitor cable with additional shielding is available
for the 9521 and 9527 monitors. For information about the
enhanced monitor cable, see your IBM reseller or IBM
marketing representative.
If the problem persists, call for service.
Chapter 5. Solving problems
37
Monitor problems
Wrong characters
appear on the screen.
Suggested action
If the wrong language is displayed, update the BIOS code with the
correct language.
If the problem persists, call for service.
Option problems
An IBM option that was
just installed does not
work.
Suggested action
Verify that:
1.
The option is designed for the server. Refer to the "Server
Support" flowchart for information about obtaining
ServerProven™ compatibility information from the World
Wide Web.
2.
You followed the installation instructions that came with the
option.
3.
The option is installed correctly.
4.
You have not loosened any other installed options or cables.
5.
You updated the configuration information in the
Configuration/Setup Utility program. Whenever memory or
an option is changed, you must update the configuration.
If the problem persists, call for service.
Power problems
The server does not
power on.
Suggested action
Verify that:
1.
The power cables are properly connected to the server.
2.
The electrical outlets are operating properly.
3.
The type of memory installed is correct.
4.
If you have just installed adapter, remove it, and restart the
server. If the server now powers on, you might have installed
more options than the power supply supports.
If the problem persists, call for service.
Serial port problems
The number of serial
ports identified by the
operating system is less
than the number of serial
ports installed.
Suggested action
Verify that:
1.
Each port is assigned a unique address by the
Configuration/Setup Utility program and none of the serial
ports are disabled.
Note:
2.
The ASM connector is the same as a serial port
connector, but it is used only by the integrated ASM
processor, and is not available for use by the
operating system. This port does not appear in the
Configuration/Setup Utility program menus; it can be
configured using IBM Director.
The serial-port adapter, if you installed one, is seated
properly.
If the problem persists, call for service.
38
IBM® xSeries 330: Installation Guide
Option problems
A serial device does not
work. For more
information about the
serial port see the User’s
Reference on the IBM
xSeries Documentation
CD.
Suggested action
Verify that:
1.
The device is compatible with the server.
2.
The serial port is enabled and is assigned a unique address.
3.
Make sure that the device is not connected to the
management port C.
Note:
The management C connector is the same as a
serial port connector, but it is used only by the
integrated ASM processor and is not available for
use by the operating system. This port does not
appear in the Configuration/Setup Utility program
menus; it can be configured using IBM Director.
If the problem persists, call for service.
Software problem
Suspected software
problem.
Suggested action
To determine if problems are caused by the software, verify that:
1.
Your server has the minimum memory requirements needed
to use the software. For memory requirements, refer to the
information that comes with the software.
Note:
2.
If you have just installed an adapter or memory, you
might have a memory address conflict.
The software is designed to operate on your server.
3.
Other software works on your server.
4.
The software that you are using works on another system.
If you received any error messages when using the software
program, refer to the information that comes with the software for a
description of the messages and solutions to the problem.
If the problem persists, contact your place of purchase.
Universal Serial Bus
(USB) port problems
A USB device does not
work.
Suggested action
Verify that:
1.
You are not trying to use a USB device during POST if you
have a standard (non-USB) keyboard attached to the
keyboard port.
Note:
If a standard (non-USB) keyboard is attached to the
keyboard port, then the USB is disabled and no USB
device will work during POST.
2.
The correct USB device driver is installed.
3.
Your operating system supports USB devices.
If the problem persists, call for service.
Getting information, help, and service
If you need help, service, or technical assistance or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist you.
This section contains information about where to go for additional information about
IBM and IBM products, what to do if you experience a problem with your computer,
and whom to call for service should it be necessary.
Chapter 5. Solving problems
39
Getting information
Information about your IBM computer and preinstalled software, if any, is available in
the documentation that comes with your computer. That documentation includes
printed books, online books, README files, and help files. In addition, information
about IBM products is available on the World Wide Web and through the IBM
Automated Fax System.
Using the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
Personal Computer products and support. The address for the IBM Personal
Computing home page is http://www.ibm.com/pc/.
You can find support information for your IBM products, including supported options,
at http://www.ibm.com/pc/support/.
If you click Profile from the support page, you can create a customized support page
that is specific to your hardware, complete with Frequently Asked Questions, Parts
Information, Technical Hints and Tips, and Downloadable Files. In addition, you can
choose to receive e-mail notifications whenever new information becomes available
about your registered products.
You also can order publications through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada, you can receive, by fax, marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow
the recorded instructions, and the requested information will be sent to your fax
machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1800-426-3395.
Getting help and service
If you have a problem with your computer, you will find a wide variety of sources
available to help you.
Using the documentation and diagnostic programs
Many computer problems can be solved without outside assistance. If you experience
a problem with your computer, the first place to start is the troubleshooting information
in your computer documentation. If you suspect a software problem, see the
documentation, including README files and online help, that comes with the
operating system or application program.
Most IBM computers and servers come with a set of diagnostic programs that you can
use to help you identify hardware problems. See the troubleshooting information in
your computer documentation for instructions on using the diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. IBM maintains pages on
the World Wide Web where you can get the latest technical information and download
device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support/ and follow the instructions.
40
IBM® xSeries 330: Installation Guide
Calling for service
If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the IBM PC
HelpCenter®. The following services are available during the warranty period:
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
•
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
•
Engineering Change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make selected Engineering Changes (ECs) available that apply to your
hardware.
The following items are not covered:
•
•
•
•
•
•
Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted
parts contain a 7-character identification in the format IBM FRU XXXXXXX.
Identification of software problem sources.
Configuration of BIOS as part of an installation or upgrade.
Changes, modifications, or upgrades to device drivers.
Installation and maintenance of network operating systems (NOS).
Installation and maintenance of application programs.
Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be
sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
Note: Response time will vary depending on the number and complexity of incoming
calls.
If possible, be at your computer when you call. Please have the following information
ready:
•
•
•
•
•
Machine type and model
Serial numbers of your IBM hardware products
Description of the problem
Exact wording of any error messages
Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date phone
numbers, go to http://www.ibm.com/pc/support/ and click Support Phone List.
Country
Telephone number
Austria
Österreich
01-24 592 5901
Belgium - Dutch
Belgie
02-210 9820
Belgium - French
Belgique
02-210 9800
Canada
Toronto only
416-383-3344
Canada
Canada - all other
1-800-565-3344
Denmark
Danmark
45 20 82 00
Finland
Suomi
09-22 931 840
Chapter 5. Solving problems
41
Country
Telephone number
France
France
02 38 55 74 50
Germany
Deutschland
07032-1549 201
Ireland
Ireland
01-815 9200
Italy
Italia
02-4827 5040
Luxembourg
Luxembourg
298-977 5063
Netherlands
Nederland
020-514 5770
Norway
Norge
23 05 32 40
Portugal
Portugal
21-791 51 47
Spain
España
91-662 49 16
Sweden
Sverige
08-477 4420
Switzerland
Schweiz/Suisse/Svizzera
0848-80 52 52
United Kingdom
United Kingdom
01475-555 055
U.S.A. and Puerto Rico
U.S.A. and Puerto Rico
1-800-772-2227
In all other countries, contact your IBM reseller or IBM marketing representative.
Other services
IBM Update Connector™ is a remote communication tool that you can use with some
IBM computers to communicate with the HelpCenter. Update Connector enables you
to receive and download updates for some of the software that might come with your
computer.
With some computer models, you can register for International Warranty Service. If
you travel with your computer or need to move it to another country, you might be able
to receive an International Warranty Service Certificate that is honored virtually
worldwide, wherever IBM or IBM resellers sell and service IBM products.
For more information or to register for International Warranty Service:
•
•
•
•
In the U.S. or Canada, call 1-800-497-7426.
In Europe, call 44-1475-893638 (Greenock, U.K.).
In Australia and New Zealand, call 61-2-9354-4171.
In all other countries, contact your IBM reseller or IBM marketing representative.
IBM Integrated Technology Services offers a broad range of information technology
support, implementation, and management services. For more information about
these services, refer to the Integrated Technology Services Web site at
http://www.ibm.com/services/its/.
For technical assistance with the installation of, or questions related to, Service Packs
for your preinstalled Microsoft Windows product, refer to the Microsoft Product
Support Services Web site at http://support.microsoft.com/directory/, or you can
contact the IBM HelpCenter. Some fees might apply.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as
support for IBM and non-IBM hardware, operating systems, and application
programs; network setup and configuration; upgraded or extended hardware repair
services; and custom installations. Service availability and service name might vary
by country.
42
IBM® xSeries 330: Installation Guide
For more information about these services, see the online information.
Chapter 5. Solving problems
43
44
IBM® xSeries 330: Installation Guide
Chapter 1. Product warranty and notices
This chapter contains warranty and emission notices. It also contains trademarks and
general-information notices.
Warranty information
This section contains the warranty period for your product and the IBM Statement of
Limited Warranty.
Warranty period
Contact your place of purchase for warranty service information. Some IBM Machines
are eligible for on-site warranty service depending on the country or region where
service is performed.
Machine - IBM
xSeries 330 Type 8674
Warranty period - Three years
IBM Statement of Limited Warranty
Z125-4753-06 8/2000
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The
warranties provided by IBM in this Statement of Limited Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term "Machine" means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term "Machine" does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement of
Limited Warranty affects any statutory rights of consumers that cannot be waived or
limited by contract. If you have any questions, contact IBM or your reseller.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM’s Official Published Specifications ("Specifications"). The
warranty period for a Machine is a specified, fixed period commencing on its Date of
Installation. The date on your sales receipt is the Date of Installation unless IBM or
your reseller informs you otherwise.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
© Copyright IBM Corp. 2001
45
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO
JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for a Machine, contact IBM or your reseller. If you do not
register your Machine with IBM, you may be required to present proof of purchase.
During the warranty period, IBM or your reseller, if approved by IBM to provide
warranty service, provides without charge certain types of repair and exchange
service to keep Machines in, or restore them to, conformance with their
Specifications. IBM or your reseller will inform you of the available types of service for
a Machine based on its country of installation. At its discretion, IBM or your reseller
will 1) either repair or exchange the failing Machine and 2) provide the service either
at your location or a service center. IBM or your reseller will also manage and install
selected engineering changes that apply to the Machine.
Some parts of IBM Machines are designated as Customer Replaceable Units (called
"CRUs"), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to you for
replacement by you. You must return all defective CRUs to IBM within 30 days of your
receipt of the replacement CRU. You are responsible for downloading designated
Machine Code and Licensed Internal Code updates from an IBM Internet Web site or
from other electronic media, and following the instructions that IBM provides.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may
not be new, but will be in good working order and at least functionally equivalent to the
item replaced. The replacement assumes the warranty service status of the replaced
item. Many features, conversions, or upgrades involve the removal of parts and their
return to IBM. A part that replaces a removed part will assume the warranty service
status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
46
IBM® xSeries 330: Installation Guide
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations; and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or
personal information contained in a Machine which you return to IBM or your reseller
for any reason. You should remove all such information from the Machine prior to its
return.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of
the basis on which you are entitled to claim damages from IBM (including
fundamental breach, negligence, misrepresentation, or other contract or tort claim),
except for any liability that cannot be waived or limited by applicable laws, IBM is
liable for no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the charges (if recurring, 12
months’ charges apply) for the Machine that is subject of the claim. For purposes
of this item, the term "Machine" includes Machine Code and Licensed Internal
Code.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING:
1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE
UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR
RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES
OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES, LOST PROFITS OR
LOST SAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS
INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
Governing Law
Both you and IBM consent to the application of the laws of the country in which you
acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights,
duties, and obligations arising from, or relating in any manner to, the subject matter of
this Agreement, without regard to conflict of law principles.
Chapter 1. Product warranty and notices
47
Part 2 - Country-unique Terms
AMERICAS
BRAZIL
Governing Law: The following is added after the first sentence:
Any litigation arising from this Agreement will be settled exclusively by the court of Rio
de Janeiro.
NORTH AMERICA
Warranty Service: The following is added to this Section:
To obtain warranty service from IBM in Canada or the United States, call 1-800-IBMSERV (426-7378).
CANADA
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other similar legislation and are only limited to
the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act
1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of
the goods or the supply of equivalent goods. Where that condition or warranty relates
to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily
acquired for personal, domestic or household use or consumption, then none of the
limitations in this paragraph apply.
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State or Territory.
CAMBODIA, LAOS, AND VIETNAM
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State of New York.
The following is added to this Section:
Disputes and differences arising out of or in connection with this Agreement shall be
finally settled by arbitration which shall be held in Singapore in accordance with the
rules of the International Chamber of Commerce (ICC). The arbitrator or arbitrators
designated in conformity with those rules shall have the power to rule on their own
48
IBM® xSeries 330: Installation Guide
competence and on the validity of the Agreement to submit to arbitration. The
arbitration award shall be final and binding for the parties without appeal and the
arbitral award shall be in writing and set forth the findings of fact and the conclusions
of law.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The number of arbitrators shall be three, with
each side to the dispute being entitled to appoint one arbitrator.
The two arbitrators appointed by the parties shall appoint a third arbitrator before
proceeding upon the reference. The third arbitrator shall act as chairman of the
proceedings. Vacancies in the post of chairman shall be filled by the president of the
ICC. Other vacancies shall be filled by the respective nominating party. Proceedings
shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of
the date the other party appoints its, the first appointed arbitrator shall be the sole
arbitrator, provided that the arbitrator was validly and properly appointed.
The English language version of this Agreement prevails over any other language
version.
HONG KONG AND MACAU
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of Hong Kong Special Administrative Region.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and tangible
personal property will be limited to that caused by IBM’s negligence;
2. as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Limited Warranty, IBM’s liability will be limited to the charge paid by you for the
individual Machine that is the subject of the claim.
JAPAN
Governing Law: The following sentence is added to this Section:
Any doubts concerning this Agreement will be initially resolved between us in good
faith and in accordance with the principle of mutual trust.
NEW ZEALAND
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this Section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
Chapter 1. Product warranty and notices
49
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces this Section:
Both you and IBM consent to the application of the laws of the State of New York
(except when local law requires otherwise) to govern, interpret, and enforce all your
and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the
subject matter of this Agreement, without regard to conflict of law principles.
Any disputes arising from or in connection with this Agreement will first be resolved by
friendly negotiations, failing which either of us has the right to submit the dispute to
the China International Economic and Trade Arbitration Commission in Beijing, the
PRC, for arbitration in accordance with its arbitration rules in force at the time. The
arbitration tribunal will consist of three arbitrators. The language to be used therein
will be English and Chinese. An arbitral award will be final and binding on all the
parties, and will be enforceable under the Convention on the Recognition and
Enforcement of Foreign Arbitral Awards (1958).
The arbitration fee will be borne by the losing party unless otherwise determined by
the arbitral award.
During the course of arbitration, this Agreement will continue to be performed except
for the part which the parties are disputing and which is undergoing arbitration.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased from
IBM or an IBM reseller.
Warranty Service:
If you purchase an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you
may obtain warranty service for that Machine in any of those countries from either (1)
an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase
an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and
Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan,
Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia
(FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or
Ukraine, you may obtain warranty service for that Machine in any of those countries
from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.
If you purchase an IBM Machine in a Middle Eastern or African country, you may
obtain warranty service for that Machine from the IBM entity within the country of
purchase, if that IBM entity provides warranty service in that country, or from an IBM
reseller, approved by IBM to perform warranty service on that Machine in that country.
Warranty service in Africa is available within 50 kilometers of an IBM authorized
service provider. You are responsible for transportation costs for Machines located
outside 50 kilometers of an IBM authorized service provider.
Governing Law:
The applicable laws that govern, interpret and enforce rights, duties, and obligations
of each of us arising from, or relating in any manner to, the subject matter of this
Statement, without regard to conflict of laws principles, as well as Country-unique
terms and competent court for this Statement are those of the country in which the
warranty service is being provided, except that in 1) Albania, Bosnia-Herzegovina,
Bulgaria, Croatia, Hungary, Former Yugoslav Republic of Macedonia, Romania,
50
IBM® xSeries 330: Installation Guide
Slovakia, Slovenia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan,
Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, the laws of
Austria apply; 2) Estonia, Latvia, and Lithuania, the laws of Finland apply; 3) Algeria,
Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad,
Congo, Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, Gabon,
Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Mali, Mauritania, Morocco,
Niger, Senegal, Togo, and Tunisia, this Agreement will be construed and the legal
relations between the parties will be determined in accordance with the French laws
and all disputes arising out of this Agreement or related to its violation or execution,
including summary proceedings, will be settled exclusively by the Commercial Court
of Paris; 4) Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana,
Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman,
Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania,
Uganda, United Arab Emirates, United Kingdom, West Bank/Gaza, Yemen, Zambia,
and Zimbabwe, this Agreement will be governed by English Law and disputes relating
to it will be submitted to the exclusive jurisdiction of the English courts; and 5) in
Greece, Israel, Italy, Portugal, and Spain any legal claim arising out of this Statement
will be brought before, and finally settled by, the competent court of Athens, Tel Aviv,
Milan, Lisbon, and Madrid, respectively.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA AND GERMANY
The IBM Warranty for Machines: The following replaces the first sentence of the first
paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months. In case IBM or your reseller
is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far
as justified by the reduced value of the unrepaired Machine or ask for a cancellation of
the respective agreement for such Machine and get your money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing Machine to IBM
will be at IBM’s expense.
Limitation of Liability: The following paragraph is added to this Section:
The limitations and exclusions specified in the Statement of Limited Warranty will not
apply to damages caused by IBM with fraud or gross negligence and for express
warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms in
cases of ordinary negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this Section:
as to any other actual direct damages, IBM's liability will be limited to the total amount
you paid for the Machine that is the subject of the claim. For purposes of this item, the
term "Machine" includes Machine Code and Licensed Internal Code.
Applicability of suppliers and resellers (unchanged).
Chapter 1. Product warranty and notices
51
FRANCE
Limitation of Liability: The following replaces the second sentence of the first
paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim damages
from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
IRELAND
Extent of Warranty: The following is added to this Section:
Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the foregoing
all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply
of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence; and
2. the amount of any other actual direct damages, up to 125 percent of the charges (if
recurring, the 12 months’ charges apply) for the Machine that is the subject of the
claim or which otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
ITALY
Limitation of Liability: The following replaces the second sentence in the first
paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is liable for
no more than:
1. (unchanged)
2. as to any other actual damage arising in all situations involving nonperformance by
IBM pursuant to, or in any way related to the subject matter of this Statement of
Warranty, IBM’s liability, will be limited to the total amount you paid for the Machine
that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the third paragraph of this Section:
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for
any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or
your reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this Section:
IBM’s entire liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of Warranty
will be limited to the charge paid by you for the individual Machine that is the subject
of your claim from IBM.
UNITED KINGDOM
Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of
this Section:
52
IBM® xSeries 330: Installation Guide
1. death or personal injury or physical damage to your real property solely caused
by IBM’s negligence;
2. the amount of any other actual direct damages or loss, up to 125 percent of the
charges (if recurring, the 12 months’ charges apply) for the Machine that is the
subject of the claim or which otherwise gives rise to the claim;
The following item is added to this paragraph:
3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or
Section 2 of the Supply of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
Notices
This publication was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the products
and services currently available in your area. Any reference to an IBM product,
program, or service is not intended to state or imply that only that IBM product,
program, or service may be used. Any functionally equivalent product, program, or
service that does not infringe any IBM intellectual property right may be used instead.
However, it is the user’s responsibility to evaluate and verify the operation of any nonIBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this publication to non-IBM Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The
materials at those Web sites are not part of the materials for this IBM product, and use
of those Web sites is at your own risk.
Chapter 1. Product warranty and notices
53
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Edition notice
© COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION, 2001.
All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.
Processing date data
This IBM hardware product and IBM software products that might be packaged with it
have been designed, when used in accordance with their associated documentation,
to process date data correctly within and between the 20th and 21st centuries,
provided all other products (for example, software, hardware, and firmware) used with
these products properly exchange accurate date data with them.
IBM cannot take responsibility for the date data processing capabilities of non-IBM
products, even if those products are preinstalled or otherwise distributed by IBM. You
should contact the vendors responsible for those products directly to determine the
capabilities of their products and update them if needed. This IBM hardware product
cannot prevent errors that might occur if software, upgrades, or peripheral devices
you use or exchange data with do not process date data correctly.
The foregoing is a Year 2000 Readiness Disclosure.
Trademarks
The following terms are trademarks of the IBM Corporation in the United States, other
countries, or both:
EtherJet
ServeRAID
e-business logo
ServerGuide
HelpCenter
ServerProven
HelpWare
TechConnect
IBM
Tivoli
IntelliStation
Update Connector
Light Path Diagnostics
Wake on LAN
Predictive Failure Analysis
xSeries
Lotus and Domino are trademarks of Lotus Development Corporation in the United
States, other countries, or both.
Intel, MMX, LANDesk, Pentium, Pentium II Xeon, and Pentium III Xeon are
trademarks of Intel Corporation in the United States, other countries, or both.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the
United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
54
IBM® xSeries 330: Installation Guide
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
When referring to hard disk drive capacity, MB stands for 1000000 bytes and GB
stands for 1000000000 bytes. Total user-accessible capacity may vary depending on
operating environments.
Maximum internal hard disk drive capacities assume the replacement of any standard
hard disk drives and population of all hard disk drive bays with the largest currently
supported drives available from IBM.
Unless otherwise stated, IBM makes no representations or warranties with respect to
non-IBM products. Support (if any) for the non-IBM products is provided by the third
party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Electronic emission notices
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his
own expense.
Properly shielded and grounded cables and connectors must be used in order to meet
FCC emission limits. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by unauthorized
changes or modifications to this equipment. Unauthorized changes or modifications
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de classe A est conforme à la norme NMB-003 du Canada.
Chapter 1. Product warranty and notices
55
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for indirect
connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council Directive
89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility. IBM cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a nonrecommended modification of
the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The Limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Taiwan electrical emission statement
Japanese Voluntary Control Council for Interference (VCCI)
statement
56
IBM® xSeries 330: Installation Guide
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and plug
with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord
set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a
maximum of 15 feet in length and a parallel blade, grounding-type attachment plug
rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSAcertified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor
cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment
plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a
grounding-type attachment plug. The cord set should have the appropriate safety
approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
IBM power cord part
number
Used in these countries and regions
13F9940
Argentina, Australia, China (PRC), New Zealand, Papua New
Guinea, Paraguay, Uruguay, Western Samoa
13F9979
Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin,
Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep.,
Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland,
France, French Guiana, Germany, Greece, Guinea, Hungary,
Iceland, Indonesia, Iran, Ivory Coast, Jordan, Lebanon,
Luxembourg, Malagasy, Mali, Martinique, Mauritania, Mauritius,
Monaco, Morocco, Mozambique, Netherlands, New Caledonia,
Niger, Norway, Poland, Portugal, Romania, Senegal, Slovakia,
Spain, Sudan, Sweden, Syria, Togo, Tunisia, Turkey, former USSR,
Vietnam, former Yugoslavia, Zaire, Zimbabwe
13F9997
Denmark
14F0015
Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
14F0033
Antigua, Bahrain, Brunei, Channel Islands, China (Hong Kong
S.A.R.), Cyprus, Dubai, Fiji, Ghana, India, Iraq, Ireland, Kenya,
Kuwait, Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar,
Sierra Leone, Singapore, Tanzania, Uganda, United Kingdom,
Yemen, Zambia
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Ethiopia, Italy, Libya, Somalia
14F0087
Israel
1838574
Thailand
Chapter 1. Product warranty and notices
57
IBM power cord part
number
6952301
58
IBM® xSeries 330: Installation Guide
Used in these countries and regions
Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman
Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El
Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan,
Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan,
Trinidad (West Indies), United States of America, Venezuela
Index
A
acoustical noise emissions 2
adapter
considerations 6
installing 7
PCI bus 6
RAID 11
ServeRAID 10
working with 5
Advanced System Management
bus 15
cabling 16
B
beep codes 31
C
C2T
cable 17
chain 17
testing 18
cable
C2T 17
management 19
Cable Chain Technology 17
cabling
Advanced System Management 16
connectors on back 15
RS-485 ports 16
CD-ROM
drive 2, 35
problems 35
Class A electronic emission notice 55
components
location 4
major 4
configuration
server 25
ServerGuide CDs 25
Configuration/Setup Utility program 25
controls and indicators 22
cover
installing 14
removing 5
D
display
problems 37
Documentation CD 1
E
electrical input 2
electronic emission Class A notice 55
environment
air temperature 2
humidity 2
error logs 31
event logs 31
expansion
bays 2
enclosure problem 35
enclosure problems 35
PCI adapter slots 6
slots 2
expansion slots
location 6
type 6
F
FCC Class A notice 55
features 2
H
hard disk drive
installing a hot-swap 11
installing a non-hot-swap 10
specifications 10
heat output 2
hot-swap drives, installing 10, 11
I
installing
adapters 7
cover 14
hot-swap hard disk drives 11
memory modules 9
microprocessors 12, 13
non-hot-swap hard disk drive 10
options 5
K
diagnostic program 31
DIMM See memory module 9
diskette drive
problem 35
standard 2
© Copyright IBM Corp. 2001
keyboard
problem 36
59
L
LEDs
front view 22
rear view 23
Light Path Diagnostics 31
Light Path Diagnostics panel 23, 24
Lights See LEDs 22
logs
error 31
event 31
M
major components 4
management
cable 19
memory
considerations 9
installing 9
modules 9
problem 36
problems 36
specifications 2
memory module
installing 9
supported 8
microprocessor
installing 13
problems 36
specifications 2
microprocessors
installing 12
monitor
problems 37
mouse
problem 36
N
non-hot-swap hard disk drive, installing 10
NOS See operating system 27
notes, important 55
notices
electronic emission 55
FCC, Class A 55
O
operating system, installing 27
option problems 38
P
PCI
bus A 6
60
IBM® xSeries 330: Installation Guide
bus B 6
expansion slots 6
pointing device
problem 36
problems 36
POST
beep codes 31
error logs 31
error messages 31, 32
power
problem 38
specifications 2
supply 2
problems
CD-ROM 35
diskette drive 35
expansion enclosure 35
intermittent 35
keyboard 36
memory 36
microprocessor 36
monitor 37
mouse 36
option 38
power 38
serial port 38
software 39
solving 31
USB port 39
PXE boot agent utility 25
R
RAID See adapter 10, 11
removing the cover 5
S
SCSISelect Utility program 25, 26
serial port
problems 38
serial port problems 38
server
controls and indicators 22
turning off 21
turning on 21
ServeRAID Configuration program 25
ServerGuide
CDs 25
startup problems 34
Using 27
ServerGuide CDs 27
size 2
slots See expansion slots 6
software
problems 39
specifications 2
stand-by mode 22
T
testing C2T chain 18
trademarks 54
troubleshooting
chart 31
diagnostic tools 31
POST 31
troubleshooting charts 34
turning off the server 21
turning on the server 21
U
United States electronic emission Class A notice 55
United States FCC Class A notice 55
USB port
problems 39
V
video controller
disabling 5
specifications 2
W
working with adapters 5
Index
61
62
IBM® xSeries 330: Installation Guide
IBM
Part Number: 25P2567
Printed in the United States of America.
25P2567
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