Abrivo Xeo Owners Manual Ver 7-30

Owner’s Manual
SOFTWARE VERSION 7.30
SPECIAL NOTICE
CONVERSATION RECORDING
In certain states it is illegal to intercept and/or record telephone calls.
In certain states and under certain circumstances it is illegal to intercept for the purposes of
listening in and/or recording telephone calls. Because such activity is not illegal in all
jurisdictions and may be permitted in training and/or monitoring of personnel, this telephone
system can be programmed to permit interception and/or recording with or without warning to
those on the line. Before utilizing the system for such purposes, you are advised to consult with
an attorney familiar with laws of the jurisdiction in which you utilize such feature. Iwatsu
America, Inc., its distributors, and the manufacturers responsible for this feature make no
representations with respect to the legality of its use and disclaim any liability for claims and/or
damages arising from the use or misuse of this feature.
TOLL RESTRICTION
The Toll Restriction feature of the X-EO system is one method of preventing fraud (i.e., the
making of unauthorized toll calls) by users of the system. The chance of fraud may be reduced
but may not be eliminated. Therefore, no expressed or implied warranty is made against fraud.
Only a complete program which includes but may not be limited to inspection of telephone call
billing, use of call detail recorders and other such devices, systematic monitoring of all
telephone call activity, and implementing corrective measures can minimize the possibility of
fraud.
All brand names and product names used in this manual are trademarks of their respective
companies.
Iwatsu America, Inc., 8001 Jetstar Drive, Irving, TX 75063, (972) 929-0242
Email: [email protected], Web: www.iwatsu.com
© 2003 by Iwatsu America, Inc.
All rights reserved.
Software Version 7.30-AB Edition October 2003
Printed in the United States of America
All rights are reserved. No part of this manual or accompanying software may be
reproduced, in any form or any means, without the permission of Iwatsu America, Inc.
This manual was written for X-EO systems with version 7.30 software. In some cases,
available feature operations may differ from those listed in this manual, depending on
the hardware, software and programmed functions in your X-EO system.
Iwatsu America, Inc. has used its best effort to ensure that the information in this manual
was accurate at the time of printing. Iwatsu America, Inc. makes no warranty of any
kind, expressed or implied, with regard to the contents of this manual. This information
is subject to change without notice.
Iwatsu America, Inc. shall not be held responsible for any representation made regarding
this information by any individual.
Part Number:
108322-AB
Contents
SECTION 1 – X-EO GENERAL DESCRIPTION...............................1
FCC Registration and Requirements .......................................3
X-EO System Components Overview ......................................8
Components ................................................................................... 8
X-EO Hardware Capacities.......................................................... 10
X-EO Digital Telephones .........................................................11
Digital Multiline Telephone......................................................... 11
Digital Key Telephone ................................................................. 12
Digital Wireless Key Telephone .................................................. 13
Digital Doorphones...................................................................... 13
Single Line Telephones................................................................ 13
X-EO Digital Telephone Key Functions .................................14
Optional Station Equipment....................................................16
Communication Link.................................................................... 16
Key Telephone Expansion Module .............................................. 16
Station Loud-Ringer/ External Speakerphone Adapter ................ 16
Station Pedestals .......................................................................... 16
Internal Speakerphone.................................................................. 16
Component Description ..........................................................17
PWSU Power Supply Description ............................................... 17
MAIN Motherboard Interface Card ............................................. 17
CPUMEM Common Control Card............................................... 17
System Port Interface Cards ...................................................19
Digital Station Interface Card ...................................................... 19
Integrated Voicemail Card ........................................................... 19
Caller ID Trunk Interface Card .................................................... 19
ISDN BRI Line Interface Card .................................................... 20
Miscellaneous Function Card....................................................... 20
SECTION 2 - X-EO SYSTEM FEATURES .....................................21
X-EO System Features.............................................................23
All Ring Hunt Group.................................................................... 23
Alphanumeric Speed Dial By Name ............................................ 23
ANI Alphanumeric ID.................................................................. 23
Automatic Number Identification (ANI) Trunks.......................... 23
Automatic Relay Control ............................................................. 23
Background Music ....................................................................... 24
Caller ID Alphanumeric ID.......................................................... 24
i
Caller ID / ANI / DNIS Number Storage ..................................... 24
Call Forwarding ........................................................................... 25
Caller ID Trunks .......................................................................... 25
Conversation Recording............................................................... 25
Delayed Ringing .......................................................................... 26
DNIS Alphanumeric ID ............................................................... 26
Dialed Number Identification Service (DNIS) Trunks................. 26
Direct Inward Line ....................................................................... 26
Direct Inward Line - Hunt Group................................................. 26
Emergency 911 Service Using Area Routing............................... 26
E-Response Help Call Feature ..................................................... 27
External Paging............................................................................ 27
Flexible Ringing........................................................................... 27
Flexible Station Numbering ......................................................... 27
Group Monitoring ........................................................................ 27
Hunt Group Delayed Ringing ...................................................... 28
Internal Paging ............................................................................. 28
ISDN Lines .................................................................................. 28
ISDN BRI Caller Name ID .......................................................... 28
Loud Bell Interface ...................................................................... 28
Master Hunt Group ...................................................................... 29
Music On Hold............................................................................. 29
Optimized Routing....................................................................... 30
Paging .......................................................................................... 30
Personal Ringing Tones ............................................................... 30
Power Failure Memory Backup ................................................... 31
Power Failure Backup System ..................................................... 31
Quick Forward using the Hold/Quick Forward Key .................... 31
Remote Programming/Diagnostics............................................... 31
Station Coaching .......................................................................... 31
SMDR .......................................................................................... 32
Station Coaching .......................................................................... 32
System Clock ............................................................................... 32
System Speed Dial ....................................................................... 32
Text Messaging............................................................................ 33
Toll Restriction ............................................................................ 33
Tone / Pulse Dialing..................................................................... 33
Trunk Interfaces ........................................................................... 33
Uniform Call Distribution (UCD) ................................................ 34
Voice Mail/Automated Attendant Integration.............................. 34
SECTION 3 - DIGITAL TELEPHONE USER’S GUIDE ..................35
Digital Telephones – Basic Feature Operation .....................37
Making an Outgoing Call............................................................. 37
ii
Receiving an Incoming Call ......................................................... 37
Making an Intercom Call ............................................................. 38
Receiving an Intercom Call.......................................................... 38
Making an E-Response Help Call ................................................ 38
Transferring a Call to Another Extension .................................... 39
Putting a Call On Hold................................................................. 39
Picking Up a Call On Hold .......................................................... 40
Putting a Call On Call Park.......................................................... 40
Handling a Second Call................................................................ 41
Digital Doorphone Operation....................................................... 42
Digital Telephones - Advanced Features...............................43
Caller ID, ANI, DNIS Information Storage ................................. 43
Absence Message Display............................................................ 44
Account Code............................................................................... 45
Alphanumeric Display.................................................................. 45
Alphanumeric Speed Dial by Name ............................................. 46
Alternate Tone/Pulse Dialing....................................................... 47
Automatic Outside Line Answer / Hold ....................................... 47
Automatic Repeat Dialing............................................................ 47
Background Music ....................................................................... 48
Barge-In ....................................................................................... 48
Built-In Speakerphone ................................................................. 49
Busy Bypass Tone Calling ........................................................... 49
Busy Intercom Callback............................................................... 49
Busy Number Callback ................................................................ 50
Busy Outside Line Queuing ......................................................... 51
Busy Overriding........................................................................... 52
Call Coverage............................................................................... 52
Call Forwarding ........................................................................... 53
Call Monitoring............................................................................ 54
Call Park/Swap............................................................................. 55
Call Pick-Up ................................................................................ 55
Caller ID Display Change ............................................................ 56
Camp-On...................................................................................... 57
Clear Call ..................................................................................... 57
Conference ................................................................................... 58
Consultation Hold ........................................................................ 59
Conversation Recording............................................................... 60
Delayed Ringing .......................................................................... 61
Direct Outside Line Appearance .................................................. 61
Direct Station Selection/Busy Lamp Field ................................... 61
Distinctive Ringing - Outside Line Calls ..................................... 61
Distinctive Ringing - ICM/Outside Line ...................................... 61
Do Not Disturb (DND) ................................................................ 62
iii
Exclusive Hold............................................................................. 62
Executive Override ...................................................................... 62
Extension Number Display .......................................................... 63
Feature Button Display ................................................................ 63
Flash............................................................................................. 63
Floating Outside Line Group Access ........................................... 64
Forced/Verified Account Code .................................................... 64
Group Monitoring ........................................................................ 65
Group Park................................................................................... 65
Hands-Free Answerback On Intercom ......................................... 66
Headset Button............................................................................. 66
Headset Control Key.................................................................... 66
Headset Connection ..................................................................... 68
Hot Line ....................................................................................... 68
Howler Tone ................................................................................ 69
Last Number Redial ..................................................................... 69
Master Hunt Groups..................................................................... 69
Memo Dial ................................................................................... 70
Message Waiting.......................................................................... 70
Microphone Cut-Off .................................................................... 72
Off-Hook Outgoing Call .............................................................. 72
Off-Hook Outside Line Answering .............................................. 72
Off-Hook Outside Line Queuing.................................................. 72
On-Hook Dialing.......................................................................... 73
Outside Line Call Restriction....................................................... 73
Outside Line Pick-Up Restriction ................................................ 73
Paging .......................................................................................... 73
Personal Ringing Tone................................................................. 74
Preset Dial/Backspace Dialing..................................................... 75
Prime Line Access ....................................................................... 75
Privacy/Privacy Release............................................................... 76
Private Line.................................................................................. 76
Protected Station .......................................................................... 76
Quick Mode Operation ................................................................ 76
Remote Relay Control.................................................................. 77
Ring Muting ................................................................................. 77
Save Number Redial .................................................................... 77
Shift Call ...................................................................................... 78
Speed Dial.................................................................................... 78
Station Coaching .......................................................................... 81
Station External Ringer Connection............................................. 82
Station Restriction Password........................................................ 82
Text Messaging............................................................................ 83
Time Reminder ............................................................................ 86
iv
Tone/Voice Calling...................................................................... 86
Transfer Off Premise.................................................................... 87
Transfer to Guest Mailbox ........................................................... 87
Unanswered Incoming Outside Line Warning Tone .................... 87
Universal Night Answer............................................................... 87
Voice Mail Message .................................................................... 88
Voice Mail Monitor (Answering Machine Emulation) ................ 88
Whisper Page ............................................................................... 89
Whisper Page During Consultation Hold..................................... 90
SECTION 4 - ATTENDANT POSITION FEATURES......................93
Attendant Position - Basic Features ......................................95
Receiving an Incoming Call ......................................................... 95
Transferring a Call to Another Extension .................................... 95
Transferring a Second Call to an Extension................................. 95
Receiving an Intercom Call.......................................................... 96
Putting a Call on Hold.................................................................. 96
Picking Up a Call on Hold ........................................................... 96
Putting a Call on Call Park........................................................... 96
Answering a Call that Returns to the Attendant Position ............. 97
Making an Outgoing Call............................................................. 97
Making an Intercom Call ............................................................. 97
Making an E-Response Help Call ................................................ 97
Making a Page Announcement..................................................... 98
Attendant Position - Advanced Features...............................99
911 Call Indication....................................................................... 99
Caller ID, ANI, DNIS Storage - Delete All ................................ 99
Alarm Clear.................................................................................. 99
Attendant Automatic Hold ........................................................... 99
Attendant Override..................................................................... 100
Automatic Answer Mode ........................................................... 100
Clock Set/Adjustment ................................................................ 101
Direct Station Selection ............................................................. 101
Incoming Call Termination ........................................................ 102
Flexible Call Forward (Internal/ External) ................................. 102
Night Mode ................................................................................ 104
Operator Priority ........................................................................ 104
Overflow Transfer...................................................................... 105
System Speed Dial Registration ................................................. 105
System Text Message Registration ............................................ 106
SECTION 5 - SINGLE-LINE TELEPHONE USER’S GUIDE........107
Single-Line Telephone - Basic Features..............................109
Making an Outgoing Call........................................................... 109
v
Receiving an Incoming Call ....................................................... 109
Making an Intercom Call ........................................................... 109
Receiving an Intercom Call........................................................ 109
Making an E-Response Help Call .............................................. 110
Transferring a Call to Another Extension .................................. 110
Putting a Call on Hold................................................................ 111
Picking Up a Call on Hold ......................................................... 111
Putting a Call on Call Park......................................................... 111
Handling a Second Call.............................................................. 112
Single-Line Telephones - Advanced Features ....................113
Account Code............................................................................. 113
Busy Intercom Callback............................................................. 113
Busy Number Callback .............................................................. 114
Busy Outside Line Queuing ....................................................... 114
Call Forwarding ......................................................................... 115
Call Park/Swap........................................................................... 117
Call Pick-Up .............................................................................. 118
Camp-On.................................................................................... 119
Clear Call ................................................................................... 119
Conference ................................................................................. 119
Consultation Hold ...................................................................... 120
Do Not Disturb........................................................................... 120
Flash........................................................................................... 121
Floating Outside Line Group Access ......................................... 121
Flexible Call Forward ................................................................ 122
Forced/Verified Account Code .................................................. 123
Group Park................................................................................. 123
Hot Line ..................................................................................... 123
Howler Tone .............................................................................. 123
Last Number Redial ................................................................... 124
Master Hunt Groups................................................................... 124
Message Waiting........................................................................ 124
Off-Hook Outgoing Call ............................................................ 125
Off-Hook Outside Line Queuing................................................ 125
Paging ........................................................................................ 125
Pre-Ringing ................................................................................ 126
Private Line................................................................................ 126
Protected Extension ................................................................... 126
Shift Call .................................................................................... 127
Single Line Message Waiting Stutter Dial Tone ........................ 127
Speed Dial.................................................................................. 127
Station Restriction Password...................................................... 129
Tone/Voice Calling.................................................................... 129
Unanswered Incoming Outside Line Warning Tone .................. 129
vi
Universal Night Answer............................................................. 129
SECTION 6 – INTEGRATED VOICE VMI USER’S GUIDE...........131
Integrated Voice VMI Basic Features ..................................133
Mailbox Access.......................................................................... 133
Transfer to Voice Mail............................................................... 134
Forward to Voice Mail............................................................... 134
Mailbox Tutorial ........................................................................ 135
Main User Menu ........................................................................ 135
Message Folder Menu................................................................ 135
Make a Message for Another User............................................. 136
User Options Menu - Mailbox Setup ....................................137
Mailbox Name ........................................................................... 137
Mailbox Greeting Management ................................................. 138
Mailbox Pass Code .................................................................... 138
Distribution List Menu............................................................... 138
Blocking and Forwarding Menu ................................................ 140
Time/Date Feature ..................................................................... 142
Message Replay Order ............................................................... 142
vii
viii
Section 1 –
X-EO General Description
FCC Registration and Requirements
INSTRUCTIONS TO USER
CONGRATULATIONS ....... You selected a telephone system
manufactured by Iwatsu Electric Co., Ltd. that was designed to provide a
multitude of features with the reliability for which Iwatsu products are
famous. The X-EO Telephone System is registered and approved by the
Federal Communications Commission (FCC) for direct connection to your
local telephone service. In accordance with FCC rules and regulations
regarding telephone equipment, Iwatsu is required to make you aware of your
rights and obligations regarding the use of this equipment. So we may fulfill
our obligations, please take a moment to carefully read the rules and
regulations contained herein that apply to you.
FCC RULES AND REGULATIONS
(1) Notification to the Local Telephone Company
The local Telephone Company may request specific information about the XEO Telephone System before connection can be made to the local Telephone
Company lines. When requested by the Telephone Company, the following
information should be provided:
(a) The FCC Registration Number for all equipment connected to an
individual line.
(b) The largest Ringer Equivalence Number (REN) for each line.
(c) Information required for compatible operation of the equipment with
the Telephone Company communication facilities.
The FCC Registration Number and Ringer Equivalence Number (REN) are
printed on the equipment label located on the common equipment cabinet of
the system. The largest Ringer Equivalence Number is the sum of the Ringer
Equivalence Number (REN) of each FCC registered device that is connected
to the same line. The maximum Ringer Equivalence Number that can
normally be used without causing faulty operation is 5.0. Check with your
local Telephone Company to determine the maximum Ringer Equivalence
Number for the telephone lines you are using. In order to connect registered
terminal equipment to the Telephone Company lines, the terminal equipment
must utilize a FCC "standard means of connection," often referred to as a
"registered jack. " The type of jack utilized on the X-EO telephone system
is identified by a USOC code number. Different code numbers are utilized
for the various types of services provided by the Telephone Company that
X-EO General Description - 3
the systems use. When requesting new telephone service, the Telephone
Company must be informed of the code number for each type of service. The
X-EO system can be configured as either a Key Telephone System - Fully
Protected, or a Multi-Function (Hybrid)
System - Fully Protected. The following are the codes and registration
numbers applicable to the Integrated-Phone X-EO equipment:
X-EO FCC Registration Numbers
Key Telephone System - Fully Protected
BD620Q-60444-KF-E
Multi-Function (Hybrid) System
BD6MLA-21244-MF-E
The following constitutes the other information required to be reported to the
local Telephone Company when requesting service:
CALLER ID / LOOP START TRUNK
Ringer Equivalence No...............0.5B
Service Order Code.....................9.0F
Facility Interface Code................02LS2
Registered Connection................RJ21X
NOTE:
ISDN BRI TRUNK
Service Order Code.....................6.0
Facility Interface Codes. .............02IS5
Registered Connection................RJ49C *
* — NT1 required.
(2) Restrictions on the Use of Registered Telephone Equipment
FCC rules governing customer owned telephone equipment specifically
exclude the use of the X-EO system on public coin telephone (payphone)
lines. The connection to party line service is subject to local state tariffs.
Contact your state public utility, public service commission, or corporate
commission for more information.
(3) Incidence of Harm
If for some reason the X-EO system causes harm to the Telephone Company
network, the Telephone Company will notify you in advance that temporary
discontinuance of service may be required. In the event advance notice is not
practical, the Telephone Company will notify you of the interruption of
service as soon as possible. Also, the Telephone Company will advise you of
your right to file a complaint with the FCC if you believe it is necessary. The
Telephone Company may also make changes in its facilities, operations, or
procedures that could affect the operation of your system. If this occurs, the
Telephone Company will provide advance notice in order for you to make
the necessary modifications to maintain uninterrupted service.
X-EO General Description - 4
(4) Hearing-Aid Compatibility
The X-EO telephone system, utilizing telephone station equipment
manufactured by Iwatsu, meets all FCC requirements for Hearing-Aid
compatibility.
(5)
Instruction Regarding the Repair and Refurbishment of
Registered Equipment
Only the manufacturer or its authorized agents are permitted under the FCC
rules to make other than routine repairs to registered telephone equipment.
Repairs made to registered telephone equipment by unauthorized entities will
void equipment warranties as well as violate local state tariffs. Routine
repairs are classified typically as lamp replacement, fuse replacement,
directory label replacement, etc. All other repairs to your X-EO telephone
equipment should be performed by Iwatsu America, Inc. When trouble is
experienced on any telephone line that your system is connected to and the
trouble is causing harm to the network, the Telephone Company may request
that you remove the equipment from the telephone line(s) until the problem
has been corrected. To contact Iwatsu America, Inc. for information
regarding the repair of your equipment, write or call:
(201) 935-8580
IWATSU AMERICA, Inc.
70 Moonachie Avenue
Moonachie, NJ 07074
Attn: Repair Department
(6) Use of Other FCC Registered Equipment
Aside from the Ringer Equivalence reporting as explained (above), use of
other FCC equipment may provide for specific limitations depending upon
the type of equipment. Check the instructions included with such equipment
to determine what the limitations are, if any, on the use of such equipment.
(7) Automatic Dialers
The X-EO system contains features that provide for the automatic dialing of
outgoing calls. When programming Emergency Numbers and (or) making
test calls to Emergency Numbers:
(a) Remain on the line and briefly explain to the dispatcher the reason for
the call.
(b) Perform such activities in the off-peak hours such as early morning or
late evening.
X-EO General Description - 5
(8) Toll Restriction and Optimized Routing Features
The X-EO system provides both Toll Restriction and Optimized Routing
features that may be programmed in your system. The software or
programming contained in the X-EO system may be required to be upgraded
to allow user access to the network in order to recognize newly established
network area codes and exchange codes as they are placed in service. Failure
to upgrade the programming or software (if required) to recognize the new
codes as they are established will restrict the user from gaining access to the
network and to these codes.
(9) Radio Frequency Emissions
The X-EO Telephone System is registered with the FCC as a Class A RF
Device that may radiate radio frequency emissions. In the event that the
system causes interference with another device, steps must be taken to reduce
the interference, including possible removal of the equipment. While the
probability of such an event is low, consult Iwatsu America, Inc. for further
assistance if this occurs.
(10) Equal Access Requirements
This system is capable of providing users access to interstate providers of
operator services through the use of equal access codes. Failure to provide
equal access capabilities is a violation of the Telephone Operator Consumer
Services Improvement Act of 1990 and Part 68 of the FCC rules.
(11) Electrical Safety Advisory
While this system is fully compliant with FCC Rules and Regulations, it is
recommended that an AC surge arrestor of the form and capacity suitable for
the model of system purchased be installed in the AC outlet to which the
system is connected. Consult with your distributor as to the surge protector
requirements for your system.
X-EO General Description - 6
(12) Music-On-Hold
In accordance with U.S. Copyright Law, a license may be required from the
American Society of Composers, Authors and Publisher, or other similar
organization, if radio or TV broadcasts are transmitted through the music-onhold feature of the telecommunication system. Iwatsu America, Inc. hereby
disclaims any liability arising out of the failure to obtain such a license.
(13) Use of Call Recorder and VM Record
In certain states it is illegal to intercept and/or record telephone calls. In
certain states and under certain circumstances it is illegal to intercept for the
purposes of listening in and/or recording telephone calls. Because such
activity is not illegal in all jurisdictions and may be permitted in training
and/or monitoring of personnel, this telephone system can be programmed to
permit interception and/or recording with or without warning to those on the
line. Before utilizing the system for such purposes, you are advised to consult
with an attorney familiar with laws of the jurisdiction in which you utilize
such feature. Iwatsu America, Inc., its distributors, and the manufacturers
responsible for this feature make no representations with respect to the
legality of its use and disclaim any liability for claims and/or damages arising
from the use or misuse of this feature.
(14) Emergency 911
The X-EO system can be configured to use the Automatic Number
Identification (ANI) of assigned telephone numbers to identify individual
station(s), group of stations, or stations located in a specified sq. ft. area., or
combinations thereof. In areas that support Enhanced 911 calls, this feature
may assist the 911 Public Service Answering Point (PSAP) operator to
determine the general location of the caller.
IWATSU AMERICA, INC.
X-EO General Description - 7
X-EO System Components Overview
Components
KSU Control Module
8 Card Slots
Dimensions (HxWxD): 13.8"x16.5"x5.9"
Weight: Approximately 14.5 lbs. fully loaded
PWSU Power Supply
Dimensions (HxWxD): 2.5"x4.7"x8.3"
Weight: 4 lbs.
Switch Parameters
Time Division Multiplexed PCM32
Mu-law Speech Compression
Time Slots:
114
Stored Program
Distributed Multi-microprocessor
X-EO Cabinet (KSU)
System Memory
Component
CPUMEM
Flash Memory
4 MB
Heat Dissipation
PWSU (maximum):
162 BTU/hr
Environment
Operating Temperature:
0° to 40°C/32° to 104°F
Storage Temperature:
-10° to 50°C/14° to 122°F
Relative Humidity (noncondensing):
10% to 90%
Power
Nominal
PWSU Input:
167 watts
RAM
2 MB
AC Input
AC Input Voltage Tolerance:
PWSU: 108V-132V @ 120V
Frequency Tolerance:
PWSU: 47 Hz -63 Hz
Maximum Input Current
PWSU: 2.0 A
Maximum
240 watts
X-EO General Description - 8
Ringing Generator
Frequency:
20 Hz
Amplitude:
90 VAC
Maximum Simultaneous Ringing
(SLT):
2
Battery Backup
The X-EO (PWSU) power supply
includes a battery interface.
Backup time is dependent upon
battery array, system size and
system usage.
FCC Registration Number
KF: BD6MLA-21247-KF-E
MF: BD6MLA-21244-MF-E
Facility Interface Codes
Caller ID Trunks:
02LS2
ISDN BRI:
02IS5
Attendant Position
Maximum Attendant Positions: 1
Telephone Requirements
Digital Telephones
Wiring:
1 pair
Total End-to-end Distance
22 AWG Twisted Pair: 1,000 ft.
24 AWG Twisted Pair:1,000
ft.
1 Star Repeater: 1,500 ft.
2 Star Repeaters: 8,000 ft.
Single Line Telephones
Wiring:
1 pair
Wiring w/Message Lamp: 1 or 2
pair
Maximum Loop Resistance
On-premise SLT: 600 ohm
Ringing Frequency:
20 Hz
Circuits Per Card
Digital Station Card: 4 circuits
Analog Station Ports (standard):
2 circuits
Integrated-Voice
Voicemail:
4 circuits
Caller ID Trunk Card: 2 circuits
ISDN BRI Trunk Interface
Card:
1 circuit
(2B + 1D)
Miscellaneous Function
Card:
5 circuits
Software
Outgoing Trunk Groups:
10
Incoming Trunk Groups:
10
Incoming Call Ringing
Assignment:
16 Stations/Line.
Incoming Call Delayed Ringing
Assignment:
16 Stations/Line
Doorphone Ringing Assignment:
16 Stations/Doorphones
Call Pick-up Groups:
10
CO/ICM Hunt Groups:
10
Maximum Stations per Hunt
Group:
16
Paging Groups Internal:
8
Maximum Stations per Paging
Group:
16
External Paging Zones:
2
Station Speed Dial:
10
System Speed Dial:
90
Maximum Digits per Speed Dial
Number:
32
Speed Dial Alphanumeric ID:
10 characters
CO/Station Alphanumeric ID:
8 characters
Account Codes:
12 digits
Forced Verified Account Codes:80
Park Orbits
Attendant/System:
10
Station:
1
Call Forwarding:
No Answer:
no limit
Station Numbering Plan: flexible
X-EO General Description - 9
Station Text Messages:
System Text Messages:
Text Message Groups:
Maximum Stations per Text
10
90
10
Message Group:
16
Station Flexible Key Patterns: 13
Caller ID/ANI/DNIS Tables: 100
Caller ID Storage:
50 calls
X-EO Hardware Capacities
SYSTEM1
Power Supply
Card Slots
Number of Ports2
Trunk Ports3
Station Ports
Digital Station Ports
Voice Mail Ports
Attendant Positions
On-premise SLTs
Doorphones
Caller ID Trunks
Loop Start Trunks
Conference Circuits
ISDN BRI Cards3
Miscellaneous Function Ports
Serial Ports
1.
2.
3.
X-EO
PWSU
8
45
6
16
14
4
1
2
14
6
6
2
3
5
2
This table lists the maximum quantity supported for each component
type. The combined total number of ports for each system is limited to
the “Number of Ports” category of this table. The capacities listed are
based on the total number of card slots available, software restrictions
and the power consumption of each component.
The combined number of Station, Trunk, and Miscellaneous ports may
not exceed the number of ports listed in this category.
The total number of trunks programmed may not exceed 6 Caller
ID/Loop Start Trunks or 3 ISDN BRI Lines.
X-EO General Description - 10
X-EO Digital Telephones
There are several types of Digital Key Telephones designed to work with XEO. Each of these telephones is described in this section.
Digital Multiline Telephone
The Digital Multiline Telephone has a built-in speakerphone, four fixed feature
keys, eight feature keys with red LED’s and an additional 12 multipurpose keys
for feature operation or outside line appearances. Twelve multipurpose keys
may be added with the addition of an key expansion module. It also includes a
2-line, 16 characters per line liquid crystal display and an incoming call
indicator lamp. This display is very helpful for using advanced features and for
providing status information. The oversized indicator lamp flashes red for
incoming calls and green for a programmable feature such as message waiting.
Digital Multiline Key telephone with Key Expansion Module, black
X-EO General Description - 11
Digital Key Telephone
The Digital Key telephone is equipped with 4 Fixed Feature Keys with a red
LED and 8 Programmable Multipurpose Keys with a red/green LED, and an
incoming call indicator lamp that flashes red for incoming calls and green for
a programmable feature such as message waiting. In addition, the Digital Key
Telephone also supports a single line/modem connection (for outgoing calls
only) through an in-board modular connector. This feature allows
simultaneous use of a modem while on a voice call. This phone may be
upgraded with an optional internal speakerphone.
Digital Key Telephone, black
X-EO General Description - 12
Digital Wireless Key Telephone
The Digital Wireless Key Telephone has four feature keys (Transfer, Hold,
Feature, Channel and Redial) and four function (F1-F4) keys. It may be
connected directly to a digital station port, or it may share a port with a digital
telephone. All of the keys on this telephone are programmable with the
exception of the Talk, Channel and Redial keys which are fixed. The
transmission frequency of the DCKT970 is between 902 and 928 Mhz.
Digital Wireless Key Telephone
Digital Doorphones
The Digital Doorphone provides an economical and simple method to allow
visitors to make an intercom call to gain entrance to your building.
Single Line Telephones
X-EO will support two industry-standard 500 or 2500 type single line
telephones.
X-EO General Description - 13
X-EO Digital Telephone Key Functions
Multipurpose Keys - Can be programmed for a specific function, such as
outside lines, individual extensions, or one-touch feature operation.
Button Lamps - Light up or flash when someone is using a line or a feature
corresponding to that button.
Green Lamp - Means that you are using that line.
Red Lamp - Means that someone else is using that line.
SPKR (Speaker) - Without lifting the receiver, the Speaker button allows
you to dial and receive outside or internal calls, as well as converse, for
"hands-free operation."
TRAN (Transfer) - Allows you to transfer a call from your telephone to
another extension.
FEAT (Feature) - The feature button is used to help operate certain special
and advanced features available through X-EO.
X-EO General Description - 14
HOLD/DND (Hold/Do Not Disturb) - This button is used to put a call on
Hold, to set the Do Not Disturb function to prevent any calls from getting
through or ringing at your extension or to transfer the call to the number set
in your Fixed Call Forward Destination.
Speaker Volume Control Button – The Speaker Volume Control is a
rocker switch with sixteen settings. To increase the speaker volume, press the
+ side of the key; to decrease the volume of the speaker, press the - side of
the key. The Speaker Volume Control now controls only the speaker volume,
you can select the desired volume through this variable control.
Ringer Volume Control - There are 4 volume levels to choose from.
When a new volume level is chosen, a tone sounds at the selected volume
level: one beep sounds for the lowest volume setting, four beeps sound at the
highest. This key also controls the volume of the BGM (Background Music)
played on the telephone.
Handset Volume Control - The handset volume control buttons allow
you to adjust the handset volume and headset volume to one of three levels.
Mute - When you are using the Speakerphone, Hands-Free Answerback or
the handset/headset, the Mute button prevents any voice or sounds to be
heard by the person on the other end of your call. When you press the Mute
button to turn off the microphone, the Mute button will stay lit. Pressing the
Mute button again permits the other person to hear your voice again.
Many X-EO features can be operated either by dialing a feature operation
code or using a one-touch feature button, if your telephone has one assigned
for that specific feature. The feature code numbers listed in this manual are
preset in the X-EO system. Your system installer may assign a different code
number for any feature based on individual system requirements.
X-EO General Description - 15
Optional Station Equipment
The following components provide the X-EO station terminals with additional
features.
Communication Link
The Communication Link is a TAPI-compliant Computer Telephony Interface
adapter that bridges the gap between your PC and X-EO digital desktop
telephone. The Communication Link combines desktop application software
such as Contact Point application and a digital telephone system to fully
harness the power of your PC through your X-EO telephone system.
Key Telephone Expansion Module
The Key Telephone Expansion Module adds 12 multi-purpose keys with red
and green LEDs to the Digital Multiline Telephone.
Station Loud-Ringer/ External Speakerphone Adapter
Station Loud-ringer/ External Speakerphone Adapter.
Station Pedestals
Station Pedestal/Wall Mount. Used to wall mount or to provide additional
angle to the X-EO Digital Multi-line Telephones. The Digital Multiline Key
Telephone and the Digital Key Telephone have application-specific pedestals.
Internal Speakerphone
Optional internal speakerphone for the Digital Key Telephone.
X-EO General Description - 16
Component Description
PWSU Power Supply Description
The PWSU power supply provides the required power for the X-EO. One
PWSU is required in each X-EO.
Battery Back-Up
The PWSU power supply may be equipped with optional connecting cable for
connection with a backup battery array. Backup time is dependent upon battery
array, system size and usage.
MAIN Motherboard Interface Card
The MAIN motherboard has connectors to support six Digital Stations, two
Analog Stations, one External MOH Source, and two Serial Ports. In addition it
has connectors for the CPUMEM CPU Card, three
ISDN BRI cards or Caller ID Trunk Cards, two Digital Station Cards, one
Voice Mail Card, and one Miscellaneous Function Card.
CPUMEM Common Control Card
The CPUMEM common control card is the fundamental component for system
operation. This card is installed in a dedicated MAIN card slot and contains the
Central Processing Unit (CPU), X-EO Operating System and Highway
Controller.
The CPUMEM Controller Card is the standard processor for the X-EO system.
It controls all X-EO system functions with a 32-bit processor. The -CPUMEM
Controller Card performs highway controller functions, and synchronizes
digital trunk clock timing and system highway timing.
Memory. The CPUMEM card contains 2 megabytes of RAM and 4 MB of
flash memory to store the user database. To retain the stored contents of the
RAM without the system power supply, nickel-cadmium batteries are provided
with the CPUMEM card.
X-EO General Description - 17
Highway Controller. The CPUMEM has one two-way highway consisting of
thirty-two PCM time division multiplexed data channels. This two-way
highway channel provides voice and data communication through the system
ports. A 16 MHz microprocessor controls the PCM highways with the aid of a
slave processor that directly communicates with the CPU.
X-EO Operating System. The CPUMEM contains the 68EC020/25 MHz
Central Processing Unit (CPU) and also 4MB of Intel ® flash memory that
stores the X-EO operating system.
X-EO General Description - 18
System Port Interface Cards
X-EO supports 6 digital stations and 2 single-line/analog stations in standard
configuration. System Port Interface Cards may be installed to add digital
stations, lines, voice mail, and miscellaneous function capability. Five System
Port Interface Cards are available.
Digital Station Interface Card
A Digital Station Interface Card provides four station terminal ports for digital
key telephones that are connected through star wiring. Each port connects the
station terminal with a two-wire cable that carries bi-directional data
transmission (ping-pong transmission).
Ports: 4 ports/card.
Stations: 1 port required for the Digital Multiline Key Telephone,
Digital Key Telephone and Digital Doorphone
Integrated Voicemail Card
The Integrated Voicemail card is standard on X-EO. It provides four voice
mail/auto attendant ports. It supports 50 voice mail boxes, 4 system
mailboxes/automated attendant menus and 8 hours of message storage capacity.
Ports: 4 ports/card.
Capacity: 8 hours message storage, 50 voice mailboxes, 4 system
mailboxes/menus.
Caller ID Trunk Interface Card
A Caller ID Trunk Interface Card interfaces the X-EO to two Caller ID Loop
Start circuits. This card is required to use the Caller ID feature.
Ports: 2 ports/card
Additional Power: None
Features: 600/900 Ohm impedance selection, Long/Short distance
selection
X-EO General Description - 19
ISDN BRI Line Interface Card
The ISDN BRI Line Interface Card interfaces the X-EO to one ISDN BRI
(Basic Rate Interface) line. Each ISND BRI line contains two B (Bearer)
channels for voice and data transmission and one D channel for signaling.
Interface: 3 channels/card (1 PRI line with 2 B channels + 1 D
channel)
Features: ISDN Basic Rate Interface
Miscellaneous Function Card
The Miscellaneous Function Card converts the system ports for input/output
functions. These functions include an external Background Music Source
(BGM), Paging Applications, Remote Control Relays and Sensor Inputs.
Ports: 5 ports
Functions: BGM input, output to paging amplifier, two paging zone
control, two programmable relays or sensor inputs.
X-EO General Description - 20
Section 2 X-EO System Features
X-EO System Features
This section explains some of the major system features in your X-EO
system.
All Ring Hunt Group
All Ring Hunt Group ring all the stations in the group simultaneously instead
of call hopping from one hunt group to another after a predetermined time.
This allows calls to a hunt group to be answered expeditiously.
Alphanumeric Speed Dial By Name
The Alphanumeric Speed Dial By Name feature allows users to access the
speed dial list alphabetically. When a user wants to place an outside line
outgoing call with the Speed Dial feature, the user can search the desired Speed
Dial destination alphanumerically by name.
ANI Alphanumeric ID
ANI (Automatic Number Identification) numbers may be assigned a
16-character alphanumeric ID to identify the calling party, calling party’s
telephone number, type of call, or purpose of call. (Note: The telephone
company often transmits ANI calls with both a number and a alphanumeric ID.)
The ANI alphanumeric ID is displayed on the station LCD when a call is
received on an ISDN BRI line with ANI service (requires an ISDN BRI
Interface Card). A call can be routed to a station, master hunt group, or voice
mailbox according to the ANI information received.
Automatic Number Identification (ANI) Trunks
X-EO will support ANI trunks provided by the telephone company on ISDN
BRI lines. The ISDN BRI Interface Card is required for ANI operation.
Automatic Relay Control
With the Automatic Relay Control feature, the X-EO system may be
programmed to operate a one-shot relay at a fixed time each day.
X-EO System Features - 23
Background Music
If your X-EO system is connected to an external music source through the
Miscellaneous Function Card, the music played may be heard through the
speaker in any Iwatsu telephone connected to the system. This same music
source may be played through an external paging system.
Caller ID Alphanumeric ID
Caller ID numbers may be assigned a 16-character alphanumeric ID to identify
the calling party, calling party’s telephone number, type of call, or purpose of
call. (Note: Caller ID calls are often transmitted by the telephone company with
both a number and an alphanumeric ID.) The Caller ID alphanumeric ID is
displayed on the station LCD when a call is received on a Caller ID trunk
(requires Caller-ID Trunk Interface Card). A call can be routed to a station,
master hunt group, or voice mailbox according to the Caller ID information
received.
Caller ID / ANI / DNIS Number Storage
When a call is received on a caller ID (Caller-ID Trunk Interface Card) or ANI
(ISDN BRI Interface Card) line, X-EO will capture and store in the system
memory information about the caller received with the call. This information
includes the caller’s telephone number and name, date and time of the call,
trunk number, and destination station. This information can be output as a
system event code or to SMDR. Information for the 50 most recent calls can be
stored in the system memory on a first in, first out basis. Two modes of storage
are available for this feature:
Abandon Call Storage
All Call Storage
Abandon Call Storage. When Abandoned Calls Only is selected as the storage
mode for this feature, information will only be stored for the following types of
calls:
Caller hangs up or is disconnected before the call is answered.
Caller hangs up or is disconnected while on hold or during hold recall.
Caller hangs up or is disconnected during camp-on transfer or
camp-on recall.
X-EO System Features - 24
All Call Storage. When All Call is selected as the storage mode for this feature,
the system will capture and store information about the caller received with the
50 most recent calls on caller ID (Caller ID Trunk Interface Card) or ANI
(ISDN BRI Interface Card) lines.
Call Forwarding
Fixed Call Forwarding
Allows your X-EO installer to predefine call forwarding patterns for extensions.
Fixed Call Forwarding does not activate the lamp on the Call Forward key and
calls will always forward in the programmed sequence. Fixed Call Forwarding
may be overridden by Call Forwarding entered at your telephone. All three
forwarding modes may be programmed for Fixed Call Forwarding.
Flexible Call Forwarding
Allows the user to forward calls to an internal destination or an outside
telephone number (using Personal Speed Dial numbers 90-99). The user can set
separate call forward destinations for internal incoming and outside line
incoming calls. For instance, you could set all intercom calls to go to your cell
phone, and all outside line calls to be forwarded to your voice mailbox. The
Flexible Call Forwarding feature also incorporates Follow Me capabilities.
Remote Call Forwarding
Allows you to direct outside line and/or intercom telephone line calls to
forward to an external telephone number (using Personal Speed Dial numbers
90-99). Example forwarding locations include an answering service, a mobile
phone, or a home telephone.
Caller ID Trunks
X-EO will support Caller ID trunks provided by the telephone company. The
Caller ID Trunk Interface Card is required for caller ID operation.
Conversation Recording
The Conversation Recording feature allows an X-EO station user to record a
station-to-station, outside line, or conference call to voice mail. This feature
is available at any station that has been assigned a Conversation Recording
REC key. For instructions on recording a conversation see Section 3.
X-EO System Features - 25
Delayed Ringing
Allows outside lines ringing at a telephone to ring at another telephone or
group of telephones after a predetermined period of time.
DNIS Alphanumeric ID
DNIS (Dialed Number Identification Service) numbers may be assigned a
16-character alphanumeric ID to identify the number the calling party dialed to
reach the X-EO. (Note: the Telephone Company often transmits DNIS calls
with both a number and an alphanumeric ID.) The DNIS alphanumeric ID is
displayed on the station LCD when a call is received on an ISDN BRI line with
DNIS service (requires ISDN BRI Interface Card). A call can be routed to a
station, master hunt group, or voice mailbox according to the DNIS information
received.
Dialed Number Identification Service (DNIS) Trunks
X-EO will support DNIS trunks provided by the telephone company on ISDN
BRI lines. The ISDN BRI Interface Card is required for DNIS operation.
Direct Inward Line
Each outside line can be assigned to ring at up to 16 extensions. A different
ringing assignment can be programmed for Day and Night modes. A ringing
tone for each line can be selected from four available ringing tones. If a
delayed ringing assignment is programmed for the line, the ringing changes
to an incoming alarm when delayed ringing begins.
Direct Inward Line - Hunt Group
Outside lines can be programmed to ring at the stations assigned to a Hunt
Group. The line will ring at the first available station in the hunting
sequence. The same trunk can be assigned to ring at different hunt groups
for day and night modes. If a station is busy or does not answer within the
pre-set time, the call will ring at the next station in the hunting sequence.
Emergency 911 Service Using Area Routing
X-EO may be programmed to provide 911 service using Area Routing. Area
Routing can be used as an alternative method of routing 911 calls to provide a
unique Caller ID/ANI number that represents the location of the caller in an
office building.
X-EO System Features - 26
E-Response Help Call Feature
X-EO Software Version 7.30 includes the E-Response Help Call feature. With
this feature, any system extension can simultaneously call a group of
extensions. As part of this feature, stations may be configured with an
emergency attribute. When these stations remain off-hook or pause while
initiating an intercom call, a group call is automatically made to stations
defined in an E-Response Group. Some specific applications of this feature are
assisted living facilities, schools, medical facilities, or office buildings where a
people might need help from attendants or co-workers.
Note: This feature is not to be used as a replacement for Emergency 911
services.
External Paging
X-EO can be connected to an external paging system when the optional
Miscellaneous Function Card is utilized. The X-EO will support two external
paging zones.
Flexible Ringing
Outside telephone lines directed to telephones may be assigned one of four
tones to provide an audible identification of the type of call.
Flexible Station Numbering
X-EO features a flexible numbering plan. At default, each station is assigned a
three-digit extension number. Through system programming, system numbering
may be changed to two, three, or four digits in length.
Group Monitoring
Key telephones and attendant stations can now be set to enable or disable group
monitoring from the speaker. This feature allows a user not utilizing the group
monitoring feature a smooth transition from handset to speakerphone.
X-EO System Features - 27
Hunt Group Delayed Ringing
A Hunt Group may be programmed as the delayed ringing assignment for a
trunk. If a call on an outside line is not answered at the ringing stations within a
programmable duration, the call starts ringing to a hunt group. This feature
makes it possible for you to send delayed calls to certain departments to
voicemail or another department. For example, the Sales line can have a
different delayed ringing destination than the Support line. If Sales is closed,
calls might be forwarded to Support or to a Sales voice mailbox.
Internal Paging
When X-EO is equipped with X-EO digital key telephones, any telephone may
make a page announcement that will be broadcast through the speaker of
assigned telephones.
ISDN Lines
X-EO will support ISDN BRI (Basic Rate Interface) lines when the optional
ISDN BRI Interface Card is utilized. A maximum of 3 ISDN BRI Interface
Cards may be installed in the system. Each ISDN BRI Interface Card supports
one ISDN BRI Line (2 B channels + 1 D channel).
ISDN BRI Caller Name ID
The ISDN BRI interfaces of the X-EO can now receive Caller Name ID
information from an incoming ISDN BRI trunk. The information displays on
the LCD of the key telephone.
Loud Bell Interface
Outside telephone lines may be directed to ring a loud bell when X-EO is
equipped with the optional Miscellaneous Function Card. Each Miscellaneous
Function Card will support two loud bells.
X-EO System Features - 28
Master Hunt Group
X-EO will support 10 master hunt groups. Each master hunt group can contain
up to 16 extensions.
A hunt group is a group of telephones that is assigned a common access code.
When this code is dialed, X-EO will search for an idle telephone in that group.
There are two ways that calls may search for an idle extension, Terminal and
Distributed Hunting. In Terminal Hunting the incoming calls always start
hunting from the first telephone in the group. In Distributed Hunting the
incoming calls start hunting from the telephone following the last called
telephone. In both cases, calls will hunt to the next telephone if a telephone
does not answer in a predefined period of time, is busy, and in Call Forward,
Absence Message or Do Not Disturb mode.
Music On Hold
If your X-EO system is connected to an external music source through the
MAIN Motherboard, the music played may be heard by callers that have been
placed on Hold or Call Park.
X-EO System Features - 29
Optimized Routing
Optimized Routing is frequently referred to as either Least Cost Routing (LCR)
or Automatic Route Selection (ARS). This feature allows X-EO to
automatically select the most inexpensive way to make an outgoing call. The
system identifies the dialed number, then selects the most cost-effective outside
line group. If a line in the first choice outside line group is not available the
system may be programmed to select an alternate outside line group. The
Optimized Routing package in X-EO provides the following features:
Eight routing plans
Eight outside line group choices per routing plan
Weekday, Saturday, Sunday, Holiday selection
Three time periods per day
Deletion and insertion of digits
Paging
X-EO provides the following paging features:
All Call
Allows you to make an announcement either through the speakers in the Digital
Telephones and/or an External Paging System.
Group Call (Internal)
Allows you to page through the speaker in a group of telephones. There may
be 10 groups with a maximum of 16 extensions per group.
Zone (Two External Paging Zones)
Allows you to access individual groups of external paging speakers.
Meet-Me Page Answer
Allows you to answer a page from any telephone that is in the same Meet-Me
Page Answer group.
Personal Ringing Tones
Station users may choose one of eight distinctive ringing tones to distinguish
their station from others. The selected ringing tone is audible for all incoming
CO calls, camp-on calls, (tone) intercom calls and during busy override.
X-EO System Features - 30
Power Failure Memory Backup
In the event of a power failure, the system programming will be maintained for
a period of two weeks by a rechargeable Ni-Cad battery.
Power Failure Backup System
Your X-EO system may be equipped with gel cell batteries to maintain normal
system operation in the event of a power failure.
Quick Forward using the Hold/Quick Forward Key
See Putting a Call On Hold on page 39.
Remote Programming/Diagnostics
The X-EO database may be accessed and edited from a Windows PC.
Connection to the X-EO may be via direct connection, dial-up connection via
modem, or with the addition of the IP SEGWAY Serial-to-Ethernet Gateway,
over a LAN/WAN Ethernet connection. When a modem connection is used,
the line used for remote programming may also be used as a regular outgoing
line, and manually switched for modem use. The remote programming package
includes a diagnostic service for system maintenance and troubleshooting.
Station Coaching
Station Coaching includes two actions: Monitoring and whisper paging
(hereafter called ‘whisper monitor’). A digital key telephone is able to whisper
monitor a digital key telephone after invoking the Monitor feature. The
Monitoring station can whisper monitor other stations while on an outside call
or an intercom call and press the key to speak to the monitored station
without the calling station hearing.
X-EO System Features - 31
SMDR
Station Message Detail Recording (SMDR) allows you to connect an RS232C
compatible serial printer to X-EO. This printer will show all incoming and
outgoing call activity. The following information will be shown:
Call number 001-999
Date of the call
Extension number that made/received the call
Start time of the call
Duration of the call
Outside line number used for the call
Number dialed for the call
Account code number for the call
Other notes for the call
Station Coaching
Station Coaching includes two actions: Monitoring and whisper paging
(hereafter called ‘whisper monitor’). A digital key telephone is able to whisper
monitor a digital key telephone after invoking the Monitor feature. The
Monitoring station can whisper monitor other stations while on an outside call
or an intercom call and press the key to speak to the monitored station
without the calling station hearing.
System Clock
X-EO is equipped with a real time clock that provides an indication of the
current time and duration of both incoming and outgoing calls on the LCD
display of Abrivo X-EO telephones. The clock also has a perpetual calendar
that eliminates the need to change the date.
System Speed Dial
Up to 90 frequently dialed numbers may be programmed in the system for
abbreviated dialing. The numbers may or may not be restricted to certain
extensions.
X-EO System Features - 32
Text Messaging
The text messaging feature allows station users to send a 16-character text
message to another system extension. There are two types of text messages,
system text messages and personal text messages. A text message may be sent
as either a busy bypass/no answer text message or as a stored text message.
Busy bypass/no answer text messages appear on the recipient’s LCD
immediately. Stored text messages do not appear on the display, but instead,
light the recipient’s [TXT MSG] key. Stored text messages are saved in
memory until the recipient manually displays them.
Up to 90 system text messages and 10 personal text messages are available to
each user. System text messages are accessible by all X-EO station users.
Personal busy bypass text messages are programmed by the individual station
user and may only be accessed at the specific station set.
Toll Restriction
The X-EO system provides flexible toll restriction of both area and office
codes, as well as the subscriber number. There are eight levels of restriction.
Tone / Pulse Dialing
Caller ID trunks may be programmed for either Touch Tone or Rotary dialing
to accommodate your local telephone company central office.
Trunk Interfaces
X-EO supports the following types of outside lines:
Caller ID/Loop Start trunks
ISDN BRI lines
X-EO System Features - 33
Uniform Call Distribution (UCD)
Allows telephone lines to be directed to a group of telephones. Calls to the
UCD group may search for an idle extension in either a Terminal or Distributed
Hunting pattern. In Terminal Hunting the incoming calls always start hunting
from the first telephone in the group. In Distributed Hunting, the incoming
calls start hunting from the telephone following the last called telephone. In
both cases, calls will hunt to the next telephone if a telephone does not answer
in a predefined period of time, is busy, and in Call Forward, Absence Message
or Do Not Disturb mode. X-EO also provides the ability to send unanswered
calls to an overflow or secondary answering position after a predefined period
of time. This second answering position may be another UCD group, hunt
group, extension, or attendant.
Voice Mail/Automated Attendant Integration
X-EO can be equipped with an internal voice mail/automated attendant system
when the optional Integrated VMI card is utilized. X-EO will allow you to
transfer, forward and record calls to a mailbox and provides you with a unique
voice mail message waiting indication. X-EO will also allow calls transferred
from the automated attendant to be directed to messages other than the initial
greeting if the desired party does not answer.
X-EO System Features - 34
Section 3 Digital Telephone User’s
Guide
Digital Telephones – Basic Feature
Operation
This section describes basic feature operation from X-EO Digital
Telephones.
Making an Outgoing Call
Operation
Lift the receiver
Press the button for an outside line and the outside line button
will flash green
Wait for the dial tone
Dial the telephone number
If you make a dialing mistake, Press the Flash button FLASH and
start over.
Receiving an Incoming Call
Operation
When your phone rings and an outside line lamp flashes:
Lift the receiver
Or
Lift the receiver
Press the outside line button with the flashing light
You will be connected to the call and the outside line button will
flash green.
Digital Telephone User’s Guide - 37
Making an Intercom Call
Operation
Lift the receiver
Wait for the dial tone
Dial the desired extension number
Or
Press the button representing the desired extension if assigned
as a Multipurpose button
Make an announcement after the tone or wait for an answer to
the ring
The lamp on the intercom button ICM will flash red. If the
extension you called is busy, you will hear a repeated intercom busy
tone.
Receiving an Intercom Call
Operation
Lift the receiver when you hear your phone ring or the caller's
voice through the speaker
Or
Reply through the phone's microphone without lifting the
receiver
The lamp on the Intercom button ICM will flash red.
Making an E-Response Help Call
The E-Response Help Call feature allows specific system extensions to
simultaneously call a group of extensions and access a system paging port
upon dialing a specific ICM Group access number or, if the station remains
off-hook without dialing for a programmable period of time. When the EResponse help call is placed, the key telephone displays of the called
extensions in the E-Response ICM Group will display a programmed
message and the calling party’s extension number and station ID.
Digital Telephone User’s Guide - 38
Operation
Lift the receiver and remain off hook on intercom for a specific
time period programmed in the system.
Or
Lift the receiver to make an intercom call. Begin dialing.
Between digits stop dialing for more than 10 seconds.
Note: If a user dials a valid trunk access or optimized routing access
code, this feature will not activate.
Or
Dial the E-Response Group access number when you hear the
Intercom Dial Tone.
Transferring a Call to Another Extension
Operation
When speaking on an outside line:
Press the Transfer button TRAN and the lamp will flash red
Wait for the dial tone
Dial the desired extension number
Or
Press the button representing the desired extension if assigned
as a Multipurpose button
Hang up or announce the call then hang up
If the call is not answered it will return to your phone.
Putting a Call On Hold
HOLD/QUICK FORWARD key is used as an option to the Hold/DND key.
This key provides the same feature as the Hold/DND key except callers are
sent to the Fixed Call For-ward destination (such as voicemail) instead of
hearing a DND tone.
Operation
When speaking on an outside line:
Press the Hold button HOLD/DND
To use the HOLD/QUICK FORWARD key to forward a call:
From an idle condition, press the HOLD/QUICK FORWARD
key. This key toggles ON and OFF.
A green lamp flashes intermittently on your phone and a red lamp
flashes on other phones for that outside line. If the call is on Hold
too long, your phone will ring again.
Digital Telephone User’s Guide - 39
Picking Up a Call On Hold
Operation
Lift the receiver
Press the green intermittently flashing button on your phone or
the red flashing button on another phone representing the
desired outside line
The lamp on the outside line button will flash green.
Putting a Call On Call Park
Call Park is similar to Hold but allows others to pick a call up even though
they do not have a button representing the desired outside line.
Operation
To put a call on Call Park at your extension:
When speaking on an outside line:
Press the Call Park button PARK and the lamp will
intermittently flash green
Hang up
If the call is on Call Park too long your phone will ring.
To pick up a call on Call Park at your extension:
Lift the receiver
Press the flashing Call Park button PARK and the lamp on an
outside line button will flash green
To put a call on Call Park at another extension:
When speaking on an outside line:
Press the Transfer button TRAN
Press the Call Park button PARK
Dial the extension number or press the DSS key or CCV key of
the station at which you want to park the call.
Hang up
If the call is on Call Park too long your phone will ring.
To pick up a call on Call Park at another extension:
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial Digital Telephone User’s Guide - 40
Or
Press the Park Pick-Up button PARK P/U if assigned as a
Multipurpose button
Dial the extension number of the phone that placed the call on
Call Park and the lamp on an outside line button will flash
green
To pick up a call on Call Park at the attendant position:
Lift the receiver
Wait for the dial tone
Dial the number announced by the attendant and the lamp on an
outside line button will flash green
Handling a Second Call
Operation
When a second call rings at your phone and you do not want to hang up on
the first call:
Press the Hold button HOLD/DND to place the call on Hold
Or
Press the Call Park button PARK to place the call on Call Park
Press the button representing the second call
Answer the second call
To return to the first call:
Repeat the same procedure
Digital Telephone User’s Guide - 41
Digital Doorphone Operation
Digital Doorphones provide an economical and simple method to allow
visitors to make an intercom call to gain entrance to your building.
Operation
To place a call from a Digital Doorphone:
Press and release the button on the Digital Doorphone, you will
hear a ringing tone and the lamp on the button will change from
red to green
Wait for an answer
Announce yourself
To call a Digital Doorphone:
Lift the receiver
Dial the assigned extension number
Or
Press the DSS button assigned for the desired Digital
Doorphone
Make an announcement
Digital Telephone User’s Guide - 42
Digital Telephones - Advanced Features
Caller ID, ANI, DNIS Information Storage
Allows you to store and display the telephone number for a call on a caller
ID, ANI or DNIS line. The system may be programmed to save information
for all calls, or abandoned calls only.
Operation
To view stored call information:
For station: At ICM dial tone press the illuminated USAS key
once to display information about the first call to your station.
Press [*] to scroll forward and [#] to scroll backward in
sequence.
For trunk group: At ICM dial tone press the illuminated USAT
key once or the USAT key + trunk group number to display
information about the first call on a specific trunk group. Press
[*] to scroll forward and [#] to scroll backward in sequence.
To make a call by automatically dialing the stored Caller ID or ANI number:
With a call record displayed, Do one of the following:
For station: Press the USAS key a second time, or press FLT,
OPT, or COL.
For trunk group: Press the USAT + trunk group number or
USATn key a second time, or press FLT, OPT, or COL.
To add digits to the displayed number before calling out:
With a call record displayed,
Dial the additional digits to be added to the outgoing number
(the added digits do not appear on the display when entered),
then.
Do one of the following:
For station: Press the USAS key a second time, or press FLT
or COL.
For trunk group: Press the USAT + trunk group number or
USATn key a second time, or press FLT or COL.
Press USAT, USATn.
To delete saved call information from system memory:
With a call record displayed, press the USD key.
Digital Telephone User’s Guide - 43
Absence Message Display
Allows you to leave an advisory message for a display phone caller if you
should leave your office. Four messages are available:
Return at (time)
Return on (date)
Meeting at (time)
Call (number)
This feature only works with a Multipurpose button programmed for
Absence Message ABS.MSG
Operation
To register a message:
Press the Speaker button SPKR
Press the Absence Message button ABS.MSG
For Return At:
Dial then dial the TIME IN MILITARY TIME
For Return On:
Dial then dial the date M : D
For Meeting At:
Dial then dial the time in military time H : M
For Call:
Dial then dial the telephone number then dial Wait for a confirmation tone
Press the Speaker button SPKR
The message will appear on the display.
To erase a message:
Press the Speaker button SPKR
Press the Absence Message button ABS.MSG
Dial Wait for a confirmation tone
Press Speaker button SPKR
The message will no longer appear on the display.
Digital Telephone User’s Guide - 44
Account Code
Allows you to enter a one- to twelve-digit code to either identify the caller or
identify the party the call was made for. These codes are printed out with the
SMDR information. Account code entry may be done before the party
answers, during a conversation, or after the other party hangs up.
Operation
Lift the receiver
Press an outside line button
Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the Account Code button ACCT if assigned as a
Multipurpose button
Dial the code then dial You will hear a confirmation tone.
Alphanumeric Display
X-EO Digital Multiline Display Telephones have a 2-line, 16-character
alphanumeric LCD display that provides the following information:
Abandon Call/Call Log
E-Response Help Call Station
Information
Identification
Absence Messages
Forwarding Extension Numbers
Account Code Input
Message Waiting Identification
Call Duration Timer
Real Time Clock
Callback CO/ICM
Recall CO/ICM
Called Party Identification
Reminder
Called Party Status - BUSY/DND
Ringing Outside Line Identification
Caller ID/ANI/DNIS
Calling Party Identification
System Name
Text Messages
Camp-On
Digital Telephone User’s Guide - 45
Operation
To scroll or change the information on the display during a conversation:
Press the Feature button FEAT then dial Or
Press the Display button DISPLAY or Display Change button
DISPLAY CHANGE if assigned as a Multi-purpose button
Alphanumeric Speed Dial by Name
The Alphanumeric Speed Dial By Name feature allows users to access the
speed dial list alphabetically. When a user wants to place an outside line
outgoing call with the Speed Dial feature, the user can search the desired Speed
Dial destination alphanumerically by name.
When a user accesses the Alphanumeric Speed Dial Feature, the system
displays the first name in the System Speed Dial or the user’s Station Speed
Dial. The user can then scroll forward or backward through the Speed Dial list
or perform a zoom search by entering specific characters or numbers with the
keypad. As more characters are entered, the system narrows the search. When
the desired name is found, the number can then be dialed.
Operation
Press SPEED
Press SPEED
To search for a registered name, press the dial pad until the
desired characters are displayed
To focus your search:
Enter a character
Press HOLD/DND
Enter another character
To scroll through the registered names, press FORWARD [#] or
BACKWARD [*]
When the desired name is found, press SPEED to dial the
number
Digital Telephone User’s Guide - 46
Alternate Tone/Pulse Dialing
Allows you to change the dial signaling from Dial Pulse (Rotary) to DTMF
(Touch Tone) after an outside call has been answered. This will allow you to
use enhanced communications devices like Voice Mail and Automated
Attendant.
Operation
After the call is answered:
Press the Feature button FEAT then dial Or
Press the Alternate button ALTER and the lamp will be solid
red
Automatic Outside Line Answer / Hold
This programming option allows you to receive a second call automatically
by simply pressing the Hold, Call Park, or existing outside line button.
Operation
While on a call:
Press the Hold HOLD/DND, Call Park PARK, or existing
outside line button
Automatic Repeat Dialing
Allows you to instruct X-EO to dial an outside party until they answer. This is
accomplished by having X-EO periodically activate the speaker and dial the
outside party's number. Should they answer, you will hear their voice through
the speaker. In order to establish a conversation, you must pick up their
receiver. Should you be away from your telephone when the called party
answers, they will hear silence and X-EO will try to call later.
Operation
If the called party does not answer or is busy:
Do not hang up
Press the Automatic Repeat button REPEAT and the lamp will
be solid red.
Hang up
Digital Telephone User’s Guide - 47
To Cancel:
Press the Speaker button SPKR
Press the Automatic Repeat button REPEAT
Dial and the lamp will be off
Wait for a confirmation tone
Press the Speaker button SPKR
Or
Lift the receiver while X-EO is dialing the outside party
Background Music
An external music source such as a FM tuner may be connected to the system
to provide background music either through the speaker in the phone or an
external paging system. The music is automatically turned off if the phone or
external paging system is in use.
Operation
To turn on Background Music through your phone:
Press the Feature button FEAT then dial Or
Press the Background Music button BGM if assigned as a
Multipurpose button and the lamp will be solid red
To turn off Background Music through your phone:
Press the Feature button FEAT then dial Or
Press the Background Music button BGM if assigned as a
Multipurpose button and the lamp will be off
Barge-In
Allows you to enter an existing conversation. A warning tone is sent to
inform the parties that a three way conference has been established.
Operation
Dial the desired extension number
Or
Press the desired outside line button
Press the Add button ADD
Digital Telephone User’s Guide - 48
Built-In Speakerphone
X-EO Digital Telephones are equipped with a Built-in Speakerphone. Use of
the Speakerphone allows for complete hands-free operation on external calls.
Operation
To make a call:
Press the Speaker button SPKR and the lamp will flash red
Wait for the dial tone
Dial the desired telephone number
To answer a call:
Press the Speaker button SPKR and the lamp will flash red
To end a call:
Press the Speaker button SPKR and the lamp will be off
Busy Bypass Tone Calling
Allows you to be informed that there is a second call waiting for you to
answer. This is accomplished by providing a muted tone through the speaker
in the busy telephone. External and internal calls may be differentiated by
frequency. This feature is a system programming option and may not be
present in all systems.
Operation
To answer the waiting call:
Hang up on the first call and press the button representing the
waiting call
Or
Press the Call Park button PARK and press the button
representing the waiting call
To alternate between calls:
Press the Call Park button PARK
Busy Intercom Callback
Allows you to instruct X-EO to inform you when a busy extension that you
called becomes idle. When the extension becomes idle, X-EO will call you
back. After you answer, the desired extension will automatically be dialed.
If your phone has a display, the display will inform you that the call is a
Callback and identify the extension. You may leave one Callback message.
Digital Telephone User’s Guide - 49
Operation
When you make an intercom call and the extension is busy:
Do not hang up
Press the Feature button FEAT then dial Or
Press Busy Intercom Callback button ICM CB button if
assigned as a Multipurpose Button and the lamp will be solid
red
Wait for a confirmation tone
Hang up
To Cancel all Intercom Callbacks
Press the Speaker button SPKR
Press the Feature button FEAT then dial Or
Press Busy Intercom Callback button ICM CB if assigned as a
Multipurpose button then dial and the lamp will be off
Wait for a confirmation tone
Press the Speaker button SPKR
Busy Number Callback
Allows you to instruct X-EO to periodically call you to try calling a
previously dialed outside number again. To have X-EO dial the number
simply pick up the receiver.
Operation
When you dial an outside number and there is no answer or a busy signal:
Do not hang up
Press the Feature button FEAT then dial Or
Press the Busy Number Callback button TRNK C/B if assigned
as a Multipurpose Button and the lamp will be solid red
Wait for a confirmation tone
Hang up
To change the Callback time interval:
Dial the desired interval time in minutes – before you
hang up
Digital Telephone User’s Guide - 50
To Cancel:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the Busy Number Callback button TRNK C/B if assigned
as a Multipurpose button then dial and the lamp will be off
Wait for a confirmation tone
Press the Speaker button SPKR
Busy Outside Line Queuing
Allows you to instruct X-EO that you wish to be notified when the outside
lines are no longer busy. When an outside line becomes available, your
phone will ring. Picking up the receiver will give you outside dial tone. If
you previously dialed the outside number, that number will automatically be
dialed when the receiver is picked up.
Operation
When attempting to make an outside call and all lines are busy:
Do not hang up
Press the Feature button FEAT then dial and you will
hear tones
Dial the phone number
Or
Press the Busy Outside Line Queue button TRNK QU if
assigned as a Multipurpose button, you will hear tones and the
lamp will be solid red
Dial the phone number
Hang up
To Cancel:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the Busy Outside Line Queue button TRNK QU if
assigned as a Multipurpose button, then dial and the lamp
will be off
Wait for confirmation tone
Press the Speaker button SPKR
Digital Telephone User’s Guide - 51
Busy Overriding
Allows you to alert a busy extension user that you are waiting to speak with
them. The busy extension user will hear periodic tone bursts through the
speaker. If they have a display the display will identify the calling party.
Operation
When you dial a busy extension:
Do not hang up
Press the Busy Override button OVER and you will hear a
ringing signal
Wait to be answered
To answer a Busy Override:
Hang up on the first call
Or
Press the Call Park button PARK
Press the Intercom button ICM
To alternate between calls:
Press the Call Park button PARK
Call Coverage
The Multipurpose buttons on the Digital Telephones may be programmed to
allow both audible and visual indication of a call ringing at another
extension. Calls made to an extension that is represented as a Call Coverage
button on another phone may be answered by that phone by pressing the Call
Coverage button. The visual indication is immediate and the audible
indication may have one of the three modes: immediate, delayed, or no ring.
When the extension monitored by a Call Coverage button is not in the
ringing state, the Call Coverage button will function as a Direct Station
Selection/Busy Lamp Field button. The Call Coverage feature will support
Intercom Tone (ringing) and Outside Line calls. Intercom calls are indicated
by a slow flashing green lamp and Outside Line calls are indicated by a fast
flashing green lamp. A good application for this feature would be a secretary
that needs to answer calls for others in the office if they are away from their
phones.
Operation
To answer a call ringing at another extension:
When you hear the special Call Coverage tone or see either a slow
or fast green flashing lamp on a Call Coverage button:
Lift the receiver
Press the desired Call Coverage button
Digital Telephone User’s Guide - 52
You will be connected to the calling party. Intercom calls will
appear on your phone's Intercom button ICM and Outside Line calls
will appear on your phone's Outside Line button.
To change the audible indication mode:
Do not lift the receiver
Press the Feature button FEAT
Press the desired Call Coverage button and the present mode
will be represented by the lamp on the button and the display.
immediate: display = Immed.
delayed:
display = Delayed
no ring:
display = No ring
lamp = fast green flash
lamp = slow green flash
lamp = solid green
Dial for immediate ring mode
Dial for delayed ring mode
Dial for no ring mode
Call Forwarding
Use the new Flexible Call Forward feature to forward calls to an internal
destination or external line using Personal Speed Dial numbers 90-99. The user
can set separate call forward destinations for Intercom Incoming and Outside
Line Incoming calls. With this feature, you may set all Intercom calls to
forward to your cell phone and set all outside calls to forward to your voice
mail. The Flexible Call Forward feature also incorporates Follow Me
capabilities. Follow Me lets you receive your calls internally at any station you
choose.
Operation
Set Forward Destination
1. Lift the handset or press SPKR
2. Press FWD
3. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
4. Enter the Flexible Call Forward Mode
1 = All calls to another extension or hunt group
2 = Busy/No Answer calls to another extension or hunt
group
Digital Telephone User’s Guide - 53
5.
3 = No Answer calls to another extension or hunt group
4 = All calls forward to an external number using
Personal Speed Dial Codes 90-99
Complete one of the following steps:
If you chose Mode 1, 2, or 3, enter the extension or hunt
group number
If you chose Mode 4, enter the Personal Speed Dial
Code
Note: When the setting is valid, you hear a confirmation tone.
When it is invalid, you hear a warning tone.
Forward Cancel
1. Lift the handset or press SPKR
2. Press FWD
3. Press 4. Enter the Call Type number you wish to cancel
1 = Cancel Forwarding of All calls (Outside
Line/Intercom)
2 = Cancel Forwarding of Outside Line calls only
3 = Cancel Forwarding of Intercom calls only
Set Active/Inactive
1. Press FWD
2. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
Set Follow Me Destination
1. Lift the handset or press SPKR
2. Press FWD + FWD
3. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
Enter the extension number of the originating forwarding station.
Call Monitoring
Allows you to silently monitor a conversation on another extension or line. In
order for this feature to operate on intercom off-hook signaling must be
disabled.
Digital Telephone User’s Guide - 54
Operation
To monitor a conversation on an outside line:
Lift the receiver
Wait for the dial tone
Press the outside line button
Press the Monitor button MONITOR
To monitor a busy extension’s conversation:
Lift the receiver
Dial an extension number
Wait for busy tone
Press the Monitor button MONITOR
Call Park/Swap
Allows you to alternate between two conversations.
Operation
Press the Call Park button PARK to place the call on Call Park
and the lamp will intermittently flash green
Answer or initiate a second call
Press the Call Park button PARK which allows you to go back
to the original call with the second call now on Call Park and
the lamp will intermittently flash green
You may continue to alternate between conversations by pressing
the Call Park button.
Call Pick-Up
Allows you to answer a call ringing at someone else's phone. There are three
types of Call Pick-Up: Direct Call Pick-Up, Internal Group Call Pick-Up,
and External Group Call Pick-Up.
Direct Call Pick-Up
Allows you to answer a call ringing at any extension in the office.
Operation
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial Digital Telephone User’s Guide - 55
Or
Press the Direct Call Pick-Up button DIRCT P/U if assigned as
a Multipurpose button
Dial the ringing extension number
Internal Group Call Pick-Up
Allows extensions to be grouped together. This grouping eliminates the need
to dial the ringing extension number in order to answer the call.
Operation
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the Group Call Pick-Up button GRP P/U if assigned as a
Multipurpose button
External Group Call Pick-Up
Allows you to answer a call ringing in a Group Call Pick-Up group that they
are not part of.
Operation
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the External Group Pick-Up button EXT P/U if assigned
as a Multipurpose button
Dial the ringing external group number
Caller ID Display Change
The information displayed on the station LCD during incoming ringing, call
in progress, incoming forwarded call ringing, and camped-on/transferred call
ringing may be changed by pressing a CID DISPLAY CHANGE key. This
feature may be used only incoming calls on Caller ID/ANI or DNIS lines.
Ten different display modes are available. The display mode is determined
by the type of call and status of call.
Operation
During call in progress:
Press the CID DISPLAY CHANGE button
Digital Telephone User’s Guide - 56
Camp-On
Allows you to alert a busy extension user that an outside call is waiting for
them to answer. The busy extension user will hear periodic tone bursts
through the speaker. If they have a display, the display will first indicate the
extension that sent the call followed by CAMP-ON. If the busy extension
does not respond within a specified period of time, the call will return back
to you.
Operation
To Initiate Camp-On:
Press the Transfer button TRAN
Wait for the dial tone
Dial the desired extension number
Hang up
To answer a Camp-On:
Hang up on the first call
Or
Press the Hold button HOLD/DND to place the first call on
Hold
Or
Press the Call Park button PARK to place the first call on Call
Park
Answer the second call
Clear Call
Allows you to initiate a new intercom call without having to hang up if the
called extension does not answer or if there was a dialing mistake.
Operation
When you make an intercom call, but the called extension cannot be reached,
and you wish to call another extension:
Do not hang up
Dial the second extension number
Digital Telephone User’s Guide - 57
Conference
X-EO allows you to converse with three other people in one conversation.
There may be any combination of inside extensions or outside lines. X-EO
will support a maximum of two four-party conferences simultaneously.
Add-On
(up to 1 outside + 3 inside parties or 4 inside parties)
While speaking on an outside or intercom call:
Press the Transfer button TRAN
Wait for the dial tone
Dial the desired extension number
Wait for the party to answer
Press the Add button ADD
After you hear a tone, all parties will be connected.
To add another extension, repeat the same procedure.
Multiline
(up to 3 outside + 1 inside parties)
While speaking on an outside call:
Press the Hold button HOLD/DND to place the call on hold
Make the second outside call
Press the Add button ADD after the second party answers
Press the 1st line that was placed on hold
Or
If your phone only has one outside line button:
Press the Call Park button PARK to place the call on Call Park
Make the second call
Press the Add button ADD after the second party answers
Press the flashing Call park button PARK
All three parties will be connected. To add the 3rd outside line,
repeat the same procedure.
Digital Telephone User’s Guide - 58
Trunk-to-Trunk
(up to 2 outside parties)
When you are speaking with two outside parties in a multiline conference
call and wish to leave the conversation:
Press the Hold button HOLD/DND
Hang up
The two outside parties will still be in a conference.
To get back in the Multiline Conference:
Lift the receiver
Press one of the outside line buttons that are in the conference
Consultation Hold
Places an outside call on temporary hold before a transfer or conference is
completed. The call will automatically return to you if the desired transfer
extension does not answer or if you dialed incorrectly. If you have a display
on your phone, the display will show Camp On RCL and the name of the
person that the call was sent to.
Operation
While on an outside call:
Press the Transfer button TRAN and you will hear the dial tone
Digital Telephone User’s Guide - 59
Conversation Recording
The Conversation Recording feature allows an X-EO station user to record a
station-to-station, outside line, or conference call to voice mail. This feature
is available at any station that has been assigned a Conversation Recording
REC key. Note: Your voice mail system must support this feature.
IMPORTANT NOTICE REGARDING THE CONVERSATION RECORDING FEATURE
In certain states it is illegal to intercept and/or record telephone calls.
In certain states and under certain circumstances it is illegal to intercept for the purposes of listening in and/or
recording telephone calls. Because such activity is not illegal in all jurisdictions and may be permitted in
training and/or monitoring of personnel, this telephone system can be programmed to permit interception
and/or recording with or without warning to those on the line. Before utilizing the system for such purposes,
you are advised to consult with an attorney familiar with laws of the jurisdiction in which you utilize such
feature.
IWATSU AMERICA, INC., its distributors, and the manufacturers responsible for this feature make no
representations with respect to the legality of its use and disclaim any liability for claims and/or damages
arising from the use or misuse of this feature.
Operation
While on a call:
Press REC To start voice recording:
While recording press REC a second time or hang up to stop
recording.
To playback a recorded conversation:
The conversation is saved as a voice mail message. For
playback instructions consult your voice mail program
documentation.
Digital Telephone User’s Guide - 60
Delayed Ringing
When an incoming outside line call is not answered within a pre-set time, a
second group of stations start ringing and the ringing signal changes to an
incoming alarm. A delayed ringing assignment can be programmed for each
line. This assignment is the same for both Day and Night modes. If the line is
programmed for attendant outside line intercept, the primary and delayed
ringing stations will stop ringing when attendant intercept occurs.
Direct Outside Line Appearance
Digital Telephones may have Multipurpose buttons programmed as an
outside line for incoming and outgoing calls.
Operation
Lift the receiver
Press the outside line button and you will hear the dial tone
Direct Station Selection/Busy Lamp Field
The Multipurpose buttons on the Digital Telephones may be programmed to
allow one-touch intercom calling to preassigned extensions. These buttons
will provide an indication if the extension programmed to that button is busy
or not. If the extension is busy the light will be lit.
Operation
To place an extension call with one touch:
Lift the receiver
Wait for the dial tone
Press the Direct Station Selection button DSS for the desired
extension
Distinctive Ringing - Outside Line Calls
Each outside line can be assigned one of four available ringing tones. This
feature applies only to Abrivo X-EO Key Telephones.
Distinctive Ringing - ICM/Outside Line
Intercom and outside line calls provide different ringing tones.
Digital Telephone User’s Guide - 61
Do Not Disturb (DND)
Allows you to make your phone busy so you will not be interrupted by phone
calls. However, the following type of calls may override Do Not Disturb:
DSS Calls, Operator Calls, Secretarial Calls and Executive Override Calls.
Operation
To activate:
Press the Hold button HOLD/DND and the lamp will be solid
red
To cancel:
Press the Hold button HOLD/DND and the lamp will be off
Exclusive Hold
Allows you to place an outside call on Hold that cannot be picked up by
another extension.
Operation
To place a call on Exclusive Hold:
Press the button representing the outside line which you were
speaking on and the lamp will intermittently flash green
To retrieve a call from Exclusive Hold:
Press the outside line button once again for that call and the
lamp will flash green
The call may only be retrieved by the phone that placed it on
Exclusive Hold.
Executive Override
Is the same as a Busy Override with the additional ability to override an
extension in Do Not Disturb. This override may be either a voice
announcement or tone signal.
Operation
When dialing an extension that is busy or in Do Not Disturb
Do not hang up
Press the Override button OVER
Make a voice announcement or wait for a response to the tone
signaling, your choice is dependent on system programming
Digital Telephone User’s Guide - 62
Extension Number Display
Allows you to display your extension number if you have a display phone.
Operation
To display an extension:
Press the Feature button FEAT then dial Feature Button Display
Allows you to display what is programmed on your phone's feature buttons.
Operation
To display a feature button:
Press the Feature button FEAT then dial Press the desired feature button
Flash
Allows you to receive dial tone on the same outside line without having to
hang up. Flash may also be used to receive intercom dial tone to place
another intercom call. Two different Flash settings may be programmed to
allow for the use of Centrex or PBX features.
Operation
After you complete your call or if you make a dialing mistake:
Press the Flash button FLASH
Dial the new number
If you wish to use Centrex features:
Press the Short Flash button S FLASH
Dial new number or feature code
If your phone does not have buttons assigned for Flash or Short Flash:
Press the Feature button FEAT then dial for Flash
Press the Feature button FEAT then dial for Short Flash
Digital Telephone User’s Guide - 63
Floating Outside Line Group Access
Allows for a number of outside lines to be assigned to one of 60 groups.
These groups may be used for incoming calls, outgoing calls or both
incoming and outgoing calls.
Operation
To access an outside line group:
Lift the receiver
Press the Float button FLT then dial the outside line group
number – for the desired group
Or
Press the Float button FLT for the desired group if that group is
assigned as a Float button on a Multipurpose button
Forced/Verified Account Code
Requires you to enter a 1-12 digit code to make outside calls. These codes
may be either fixed or variable in length and each telephone may be
programmed for one of the four following account code entry options.
FORCED-TOLL: code entry required only for toll calls
FORCED-ALL:
code entry required for all calls
VERIFIED-TOLL: valid code entry required only for toll calls
VERIFIED-ALL: valid code entry required for all calls
A table of 10 phone numbers may be programmed to allow calling without
account code entry. This option is very helpful because it allows important
emergency numbers to be dialed by anyone. The verification table, for
verified account code entry, shares memory with System Speed Dial and may
contain 80 account codes. The Forced/Verified Account Code programming
allows the option of having or not having the account displayed on the LCD
of the phone and the SMDR printout.
Operation
Lift the receiver
Press an outside line button
Wait for the dial tone
Dial the desired phone number
Dial Wait for the account code entry tone
Dial a code
Dial only if your code entry is variable in length
Digital Telephone User’s Guide - 64
Group Monitoring
Allows you to let others listen to your conversation through the speaker of
the phone while you converse with the receiver.
Operation
While speaking to your party with the receiver:
Press the Speaker button SPKR
Group Park
By placing a call on Group Park all extensions with the appearance of that
Group Park button will have a flashing indication and be able to pick up that
call.
Operation
To place a call in Group Park:
Press the Group Park button G PARK and the lamp will
intermittently flash green on your phone and flash red on other
phones
To retrieve a call in Group Park:
Lift the receiver
Wait for the dial tone
Press the Group Park button G PARK and an outside line
button will flash green
To retrieve a call from a phone that does not have your Group Park button:
Lift the receiver
Wait for the dial tone
Dial your Group Park code
Digital Telephone User’s Guide - 65
Hands-Free Answerback On Intercom
Allows you to answer an intercom call without lifting the receiver. The
microphone may be turned off if desired.
Operation
To turn on Hands-Free Answerback:
Press the Feature button FEAT then dial Or
Press the MIC OFF button MIC OFF if assigned as a button
and the lamp will be off
To turn off Hands-Free Answerback:
Press the Feature button FEAT then dial Or
Press the Mic Off button MIC OFF if assigned as a button and
the lamp will be solid red
Headset Button
Allows you to alternate between using the handset (receiver) and the headset.
Operation
For headset operation:
Press the Headset button and the lamp will be solid red
For handset operation:
Press the Headset button and the lamp will be off
Headset Control Key
The Headset Control key allows you to control a headset without using the
Connect or Release key. This key is supported on the Digital Multiline Key
Telephones although it requires a headset adaptor box to switch the audio
between handset and headset. This key is a replacement for the Headset
Button.
Operation
To begin a call:
Press the Headset Control key while the phone is idle.
Digital Telephone User’s Guide - 66
To answer a call:
Press the Headset Control key when receiving a ringing or
incoming call.
To end a call:
Press the Headset Control key to disconnect when finished
with the call.
To transfer a call using Screened Transfer:
Press the TRAN key.
Dial the telephone number.
When the party answers, press the Headset Control key.
To transfer a call using Unscreened Transfer:
Press the TRAN key.
Dial the telephone number.
While waiting for the called party to answer, press the
Headset Control key.
To place a call on hold:
Press the HOLD/DND key. An ICM dial tone is heard.
Dial another number or press the Headset Control key.
To retrieve a call from hold with Headset Control key idle:
Press the Headset Control key, then press the line key on
which the party is holding.
To receive a call from hold with Headset Control key active:
Press the line key where the party is holding.
To retrieve a message:
Press the MBOX key, then the Headset Control key.
To change from headset use to speakerphone use:
Press the SPKR key, then press the Headset Control key.
Digital Telephone User’s Guide - 67
To answer an ACD call:
Press the Headset Control key. ACD calls do not produce an
audible ring in the headset.
Headset Connection
Digital telephones may operate with a headset instead of the handset
(receiver). Use of the headset requires the handset to remain in the cradle of
the phone and the headset control button to be switched to the on position.
Operation
To make a call:
Press the button representing the type of call you wish to place
Wait for the dial tone
Dial the desired number
To answer a call:
Press the button representing the incoming call
To hang-up:
Press the Release button RLS
To transfer a call:
Press the Transfer button TRAN
Dial the desired extension number
Or
Press the button representing the desired extension if assigned
as a Multipurpose button
Press the Connect button CNCT
Hot Line
If your phone is programmed to have this feature every time you lift the
receiver or press the Speaker button SPKR a call will be placed to a
predetermined extension.
Operation
Lift the receiver
Or
Press the Speaker button SPKR
Digital Telephone User’s Guide - 68
Howler Tone
If your receiver remains off the receiver button too long after no action is
taken, X-EO will provide a tone to alert you of this condition.
Operation
Replace the receiver on the receiver button
Last Number Redial
Allows you to automatically dial the last outside number called.
Operation
Lift the receiver
Wait for the dial tone
Press the Speed Dial button SPEED
Dial Master Hunt Groups
X-EO allows extensions to be programmed into Hunt Groups. Each Hunt
Group is assigned an access code and when dialed the system searches for
the first idle extension.
Operation
To call a Hunt Group:
Lift the receiver
Wait for the dial tone
Dial Hunt Group access code
Or
Press the Hunt Group button HUNT if assigned as a
Multipurpose button
Digital Telephone User’s Guide - 69
Memo Dial
Allows you to save a telephone number in memory while you are speaking on
an outside line. The memory is shared with Save Number Redial.
Operation
While on a conversation:
Press the Feature button FEAT then dial Dial the phone number
Press the Feature button FEAT
Or
Press the Memo button MEMO if assigned as a Multipurpose
button
Dial the phone number
Press the Memo button MEMO if assigned as a Multipurpose
button
You will hear a confirmation tone.
To make a Memo Dial call:
Lift the receiver
Wait for the dial tone
Press an Outside Line button
Press the Feature button FEAT then dial Or
Press the Memo button MEMO if assigned as a Multipurpose
button
Message Waiting
Allows you to light a lamp at another extension to inform them that you wish
to speak with them.
Operation
To leave a message:
When the extension you are calling is busy or does not answer:
Do not hang up
Press the Message button MSG
Dial Wait for a confirmation tone
Hang up
The Message button MSG lamp will be solid red at the called
extension.
Digital Telephone User’s Guide - 70
To answer messages:
When the Message button MSG lamp is lit at your extension:
Lift the receiver
Wait for the dial tone
Press the Message button MSG
Dial The system will automatically call the extension which left the
message. If you have a display phone the display will indicate the
number of messages left. To view all messages before returning a
call, press the Message button MSG until the desired extension
number is displayed. Then dial to return the call. Messages left
by another extension will be indicated by a solid red lamp on the
Message button. Messages left by a voice mail machine will be
indicated by a flashing red lamp on the Message button.
To display messages at your extension:
Press the Message button MSG
The display shows the extension number(s) which left you a
message and the number of messages left. If you have more than 1
message, press the Message button MSG again for the next message
to be displayed.
To cancel message waiting:
If you want to cancel a message you left at an extension:
Press the Speaker button SPKR
Wait for the dial tone
Press the Message button MSG then dial Dial the extension number of the message you wish to cancel
Wait for a confirmation tone
Press the Speaker button SPKR
If you want to cancel all messages left at your extension:
Press Speaker button SPKR
Wait for the dial tone
Press the Message button
Dial and the lamp will be off
Wait for a confirmation tone
Press the Speaker button SPKR
Digital Telephone User’s Guide - 71
Microphone Cut-Off
Allows you to disable the microphone in your phone for privacy.
Operation
To turn microphone on:
Press the Feature button FEAT then dial Or
Press the MIC OFF button if assigned as a button and the lamp
will be off
To turn MIC off:
Press the Feature button FEAT then dial Or
Press the MIC OFF button if assigned as a button and the lamp
will be solid red
Off-Hook Outgoing Call
This programming option allows you to automatically dial an outside party
by simply picking up the receiver. This feature makes use of the System
Speed Dial feature.
Operation
Lift the receiver
Or
Press the Speaker button SPKR if your phone is equipped with
a Speakerphone
Off-Hook Outside Line Answering
Allows you to answer an outside call without having to press the button
representing the ringing line.
Operation
To answer a call:
Lift the receiver
Or
Press the Speaker button SPKR if your phone is equipped with
a Speakerphone
Off-Hook Outside Line Queuing
Allows you to instruct X-EO that you wish to wait for an outside line when
all outside lines are busy.
Digital Telephone User’s Guide - 72
This feature is used only when outside lines are grouped to appear under one
or several outside line buttons.
Operation
When you press an outside line button and do not hear the dial tone:
Do not hang up
Stay on the line until you hear the dial tone
On-Hook Dialing
Allows you to dial an extension or outside line without having to lift the
receiver. The receiver must be picked up to converse if your phone is not
equipped with a Speakerphone.
Operation
Press the Speaker button SPKR
Press the desired line button
Wait for the dial tone
Dial the number
Outside Line Call Restriction
The system can be programmed to restrict any phone from making outside line
calls on specified outside line groups.
Outside Line Pick-Up Restriction
The system can be programmed to restrict stations from accessing incoming
calls on specific outside lines. Three different levels of restriction are available.
This does not affect the restricted stations ability to make outgoing calls on
these lines.
Paging
X-EO provides three types of paging, All Call, Group Call, and Zone Page.
All Call
Allows you to make an announcement either through the speakers in the
Digital Telephones and/or an External Paging System.
Lift the receiver
Wait for the dial tone
Press the Page button PAGE and hold the button down and the
lamp will flash red
Wait for the Page tone
Make an announcement
Release the Page button PAGE
Hang up
Digital Telephone User’s Guide - 73
Group Call (Internal)
Allows you to page through the speaker in a group of phones. There may be
10 groups with a maximum of 16 extensions per group.
To page through a group of phones:
Lift the receiver
Wait for the dial tone
Dial Group Call access code
Or
Press the Group Call button GROUP if assigned as a
Multipurpose button
Wait for the Page tone
Make an announcement
Hang up
Zone (External)
Allows you to access individual groups of external paging speakers.
Lift the receiver
Wait for the dial tone
Dial Zone Page access code
Or
Press the Zone Page button ZONE if assigned as a
Multipurpose button
Wait for the Page tone
Make an announcement
Hang up
Meet-Me Page Answer
Allows you to answer a page from any phone that is in the same Meet-Me
Page Answer group.
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the Meet-Me Page Answer button MEET-ME if assigned
as a Multipurpose button
Personal Ringing Tone
You may choose one of eight personal ringing tones to distinguish ringing at
your station from others.
Digital Telephone User’s Guide - 74
Operation
To play a ringing tone for your system extension:
With your station idle press FEAT + + + -
To select a ringing tone for your system extension:
With your station idle press FEAT + + + - + To restore default ringing tone at your system extension:
With your station idle press FEAT + + + + Preset Dial/Backspace Dialing
This programming option allows you to dial an intercom or an outside phone
number and have the number appear on the display of your Digital Multiline
Display Telephone before the call is placed. This procedure ensures that the
correct number will be dialed.
Operation
To enter and display a number:
Dial the desired number to be called and it will appear on the
display
Press FEAT to erase the digits entered one at a time starting
from the right side of the display.
To make an intercom call:
Lift the receiver and the call will be placed
To make an outside call:
Press an outside line button
Lift the receiver and the call will be placed
Prime Line Access
This programming option allows a system extension to immediately access a
specific system extension, outside line, outside line group, hunt group,
paging zone, or optimized routing upon going off hook.
Operation
Lift the receiver
Or
Press the Speaker button SPKR if your station is equipped with
a Speakerphone
Digital Telephone User’s Guide - 75
Privacy/Privacy Release
All conversations are private and no one may enter a conversation unless you
release the privacy for that conversation.
Operation
To release Privacy:
Press the Feature button FEAT then dial Or
Press the Privacy Release button PRV RLS if assigned as a
Multipurpose button and the lamp will be solid red
You will hear a confirmation tone. To get back to a private
conversation, repeat the procedure and the lamp will be off.
Private Line
This programming option allows a phone to have a dedicated outside line
appear on one of its Multipurpose buttons. This line will have the following
characteristics:
It will ring if the station is in Do Not Disturb
It will not be Call Forwarded
It cannot be accessed by other extensions
Operation
None
Protected Station
This programming option provides you the ability to prevent any calls from
overriding.
Operation
None
Quick Mode Operation
This programming option enables you to access an outside line or your
intercom extension by simply pressing the desired button. This activates the
speaker and allows for immediate On-Hook Dialing. If your extension has a
Speed Dial number assigned to a Multipurpose button, X-EO will
automatically select a line and dial the number.
Operation
Press the desired button for making a call
Digital Telephone User’s Guide - 76
Remote Relay Control
Allows you to activate/control a remote device. Some examples would be a
door opener or a monitor camera.
Operation
Press the Remote Relay Control button REMOTE
Ring Muting
Allows you to turn the ringer, microphone, and speaker off at your phone.
Ring Muting is recommended instead of Do Not Disturb when the Call
Coverage feature is installed.
Operation
To turn the ringer off:
Press the Silent button SILENT and the lamp for that button
will be solid red
To turn the ringer on:
Press the Silent button SILENT and the lamp for that button
will be off
Save Number Redial
Allows you to save a number that you dialed when you receive either a busy
signal or no answer. The memory for this feature is shared with Memo Dial.
Operation
While making a call:
Press the Feature button FEAT then dial Or
Press the Save Number Redial button SAVE if assigned as a
Multipurpose button
You will hear a confirmation tone.
To make a Save Number Redial call:
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the Save Number Redial button SAVE if assigned as a
Multipurpose button
Digital Telephone User’s Guide - 77
Shift Call
Allows you to initiate a new intercom call without having to hang up if the
called extension does not answer or if there was a dialing mistake. This
differs from Clear Call by allowing you to dial the last digit of an extension
number to reach the next extension.
Operation
When you make an intercom call, but the called extension cannot be reached,
and you wish to reach the next extension number:
Do not hang up
Dial the last digit of the next desired extension number
Speed Dial
Allows you to have abbreviated outside number dialing.
System Speed Dial
Allows you to have access to frequently dialed outside numbers that are
common to everyone in the office. The numbers may be 32 digits in length
and may include the insertion of a pause. There are 90 available System
Speed Dial Numbers (00-89).
Personal Speed Dial
Allows you to program up to 10 frequently dialed outside numbers for either
one-touch or abbreviated dialing (90-99). The numbers may be 32 digits in
length and may include the insertion of a pause.
Personal Speed Dial Registration
To register Personal Speed Dial numbers:
Press the Feature button FEAT
Press the Speed Dial button SPEED
Dial the desired Personal Speed Dial Code –
Dial the phone number
Press the Feature button FEAT to end the operation
To register several Speed Dial numbers:
After entering a phone number:
Press the Speed button SPEED
Dial the next Speed Dial Code –
Repeat the same procedure
Digital Telephone User’s Guide - 78
To register a pause time:
When registering the telephone number, at the place where you want
to insert a pause:
Press the Hold button HOLD/DND
Dial 1-9 for desired pause time in seconds
To register a Short Flash:
When registering the telephone number, at the place where you want
to insert a Short Flash:
Press the Flash button FLASH
To register an outside line group to be selected for Speed Dialing:
Press the Feature button FEAT
Press the Speed button SPEED
Dial Dial the desired Personal Speed Dial Code –
Dial the desired outside line group number –
Press the Feature button FEAT to end the operation
To register several outside line groups:
After entering an outside line group:
Press the Speed button SPEED
Dial Dial the next Speed Dial Code number–
Repeat the same procedure
To register a directory name for a Speed Dial Number:
Press the Feature button FEAT
Press the Speed button SPEED
Dial Dial the desired Personal Speed Dial Code –
Register the letters of the name using the dial pad
Press the button until the desired letter is displayed
Press the Hold button to enter that letter or number
Digital Telephone User’s Guide - 79
The name may be 10 characters.
If you make a mistake, press the Hold button to back space to the
desired position.
The numbers on the dial pad represent the following for name
registration:
-,.,(space),1
G,H,I,4
P,R,S,7
Alphanumeric
A,B,C,2
J,K,L,5
T,U,V,8
Q,Z,0
D,E,F,3
M,N,O,6
W,X,Y,9
Upper/lower case
Press the Feature button FEAT to end the operation
To register several directory names:
After entering a name:
Press the Speed button SPEED
Dial Dial the next Speed Dial Code number –
Repeat the same procedure
To Speed Dial a Number
To Speed Dial a registered number, perform one of the following operations:
Outside Line Pre-Select (you select the outside line):
Lift the receiver
Press the button for an outside line
Wait for the dial tone
Press the Speed button SPEED
Dial Speed Dial Code
The system will automatically dial the registered number.
Quick Dial (the system selects the outside line):
Lift the receiver
Press the Speed button SPEED
Dial Speed Dial Code
The system will automatically dial the registered number.
This operation will not work unless you register the outside line
group number.
Digital Telephone User’s Guide - 80
Speed Dial Display Scrolling:
If your phone is equipped with a display you may display the Speed
Dial Numbers that are registered in both Personal and System Speed
Dial. If a name is associated with this number it will also appear.
To display a number:
Press the Speed Dial button SPEED
Dial Dial a Speed Dial code
To scroll up:
Dial To scroll down:
Dial To dial displayed number:
Press the Speed Dial button SPEED
Station Coaching
Station Coaching includes two actions: Monitoring and whisper paging
(hereafter called ‘whisper monitor’). A digital key telephone is able to
whisper monitor a digital key telephone after invoking the Monitor feature.
The Monitoring station can whisper monitor other stations while on an
outside call or an intercom call and press the key to speak to the
monitored station without the calling station hearing.
Operation
To use the Station Coaching feature while monitoring an outside call or an
intercom call:
Press the key
The monitoring station is now able to speak with the monitored station without
the calling station hearing.)
To return to call monitoring while using the Station Coaching feature:
Press the key
(The monitoring station returns to a monitoring state and cannot speak to the
monitored call.)
Digital Telephone User’s Guide - 81
To barge-in while monitoring a station on an outside call or an intercom call:
Press the ADD key
(The monitoring station is now part of the conversation.)
To barge-in while whisper monitoring a station on an outside call or an
intercom call:
Press the * key
Press the ADD key.
(The monitoring station is now part of the conversation.)
Station External Ringer Connection
Allows for the connection of an external ringer through an Station Loud
Ringer to provide loud ringing on incoming calls.
Operation
None
Station Restriction Password
You may enter a personalized password to prevent anyone from using your
phone when you are not present. The password must be programmed through
system programming and may be six digits in length.
Operation
To restrict your phone:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the Lock button LOCK if assigned as a Multipurpose
button
Dial the password
Wait for a confirmation tone
Press the Speaker button SPKR
To cancel restriction at your phone:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial Digital Telephone User’s Guide - 82
Or
Press the Lock button LOCK if assigned as a Multipurpose
button
Dial the password
Wait for a confirmation tone
Press the Speaker button SPKR
Text Messaging
Allows you to send text messages to the display of another system extension.
System Text Messages
Allows you to have access to frequently used messages that are common to
everyone in the office. The messages may be 16 characters in length. A
maximum of 90 may be stored in system memory.
Station Text Messages
Allows you to program up to 10 frequently used messages for either
one-touch or abbreviated access. The messages may be 16 characters in
length.
Station Text Message Registration
To register Station Text Messages:
Press the Feature button FEAT
Press the Text Message multipurpose button TXT MSG
Dial the desired Personal Text Message Code –
Enter the desired message contents up to 16 characters in
length. Use the following keys on your telephone for text
message data entry:
Press
1X
2X
3X
4X
1
-
.
sp
1
2
A
B
C
2
3
D
E
F
3
4
G
H
I
4
5
J
K
L
5
6
M
N
O
6
7
P
R
S
7
8
T
U
V
8
9
W
X
Y
9
0
Q
Z
&
0
HOLD
write character
cancel character
#
lower case
upper case
Press the Feature button FEAT to end the operation
To register several Text Messages:
After entering a text message:
Press the Text Message multipurpose button TXT MSG
Dial the next Personal Text Message Code –
Repeat the same procedure as above
Digital Telephone User’s Guide - 83
To Send a Text Message
To send a registered text message, perform one of the following operations:
Busy Bypass Text Message Operation
To select and send a busy bypass text message to another system extension:
While calling a busy or idle extension
Press TXT MSG
Enter the desired text message number -, or press
TXT MSGn.
To respond to a busy bypass text message while on a call:
While on a call with a busy bypass text message on your
display
Press TXT MSG + Enter the desired text message number -, or press
TXT MSGn.
Press TXT MSG
To delete a busy bypass text message from your display:
While a text message is on your display
Press TXT MSG + + Digital Telephone User’s Guide - 84
Manual Signaling Text Message Operation
To select and send a manual signaling text message to another system
extension:
Lift the receiver
Press TXT MSG
Enter the desired text message number -, or press
TXT MSGn.
Enter the desired extension number, or press DSS or CCV.
Group Text Message Operation
To select and send a text message to a text message group:
Lift the receiver
Press TXT MSG
Enter the desired text message number -, or press
TXT MSGn.
Press the MSGGPn Text Message Group key.
Stored Text Message Operation
To select and send a stored text message to another system extension:
While calling a busy or idle extension
Press TXT MSG
Enter the desired text message number -, or press
TXT MSGn.
Press To display a stored text message:
With you TXT MSG key red LED lit
Press TXT MSG + to display a stored text message
To responded to a stored text message by calling the originating extension:
With you TXT MSG key red LED lit
Press TXT MSG + to display a stored text message
Press a second time to call the station that sent the text
message.
Scrolling and Selecting Text Messages
To scroll through the available system text messages:
Lift the receiver.
Press [TXT MSG] + [*]
Select a text message number -
With a message displayed press to scroll forward and to
scroll backward.
Digital Telephone User’s Guide - 85
Time Reminder
Allows you to be reminded that it is a certain time. You are reminded by
hearing tones that are generated from the phone's speaker. If your phone has
a display the word Reminder will also appear. The time must be entered in
military time.
Operation
To set the time:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the Time Reminder button TM REMD
Dial the time in military time H H : M M
Wait for a confirmation tone
Press the Speaker button SPKR
To cancel:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the Time Reminder button TM REMD then dial Wait for a confirmation tone
Press the Speaker button SPKR
Tone/Voice Calling
The calling mode for intercom calls may be switched between voice and tone
signaling. X-EO may be programmed to allow either the calling party or the
called party to have control of the signaling mode.
Operation
Calling party control:
Dial intercom extension number
Dial Called party control:
Press the Feature button FEAT then dial Or
Press the Tone button V/T if assigned as a Multipurpose button
and the lamp will be solid red
Digital Telephone User’s Guide - 86
Transfer Off Premise
Transfer Off-Premise allows any user to transfer a call to an outside party by
using the TRAN key followed by a trunk group access code.
Operation
While speaking on an outside line call:
Press TRAN and wait for transfer tone
Press FLT, CO or dial a CO group access code
Dial the external phone number.
Wait for the external party to answer
Hang up or press CONNECT to complete the transfer.
If the external party does not answer press TRAN to retrieve
the original call from hold
Transfer to Guest Mailbox
Transfer to Guest Mailbox allows access to mailboxes that are not associated
with specific X-EO extensions.
Operation
To access a Guest Mailbox:
Press ICM + either the VOICE MAILBOX ACCESS key or
mailbox access code.
Enter the mailbox number.
Press CONNECT or go on-hook to connect
Unanswered Incoming Outside Line Warning Tone
After a programmable time, incoming calls will ring with a different tone to
warn you that your call is now in the delayed ringing mode at another
extension.
Operation
None
Universal Night Answer
Allows you to answer calls that have been switched to ring at the Night Mode
location.
Lift the receiver
Wait for the dial tone
Press the Feature button FEAT then dial Digital Telephone User’s Guide - 87
Or
Press the Universal Night Answer button UNA if assigned as a
Multipurpose button
Voice Mail Message
X-EO comes equipped with Integrated-Voice VMI Voice Mail. For
information on Integrated-Voice VMI and message management functions,
please refer to Section 6 of this manual.
Voice Mail Monitor (Answering Machine Emulation)
Station users may monitor voice mail messages as they are recorded. During
recording monitor, the station user may select to initiate a conversation with the
caller. You may program your extension for Automatic Monitor or User
Initiated Monitor. You may also activate or deactivate this feature from your
extension.
Operation
To initiate Voice Mail Monitoring:
After the call is answered by voice mail at an idle station:
You will hear a Monitor Tone
Press the Voice Mail Monitor button VMMNT
The Voice Mail Monitor button VMMNT red LED will begin
to flash
When the Voice Mail Monitor button VMMNT green LED
lights, you will hear the caller’s message as it is recorded.
To cancel Voice Mail Monitoring:
Hang up or press SPKR
The Voice Mail Monitor button VMMNT red LED will begin
to flash
The voice mail message will be saved.
To begin a conversation with the caller during monitor (other programming
required):
While listening to the caller record a message
Press the Voice Mail Monitor button VMMNT
The Voice Mail Monitor button VMMNT green LED will turn
off
Begin speaking with the caller.
The voice mail message will be deleted.
Digital Telephone User’s Guide - 88
To Activate /Deactivate or change the voice mail monitor mode:
While your station is idle press SPKR
Press the Voice Mail Monitor button VMMNT
Press to deactivate/activate Voice Mail Monitoring
Press to set the mode as Manual
Press to set the mode as Automatic.
Whisper Page
The Whisper Page feature allows X-EO station users to communicate with
busy extensions. This feature is available from any X-EO digital key
telephone, SLT, or Attendant station. When a busy station is called using the
Whisper Page feature, the busy station will hear the voice announcement via
the handset receiver. Neither the whisper page, nor the busy station's
response is audible to the outside calling party.
Operation
To Whisper Page a busy station:
After calling a busy station and receiving busy tone
Press [*]
To communicate with a station that whisper paged your extension:
After receiving a whisper page
Press [*]
You may now communicate with the station that sent you the
whisper page. The other calling party cannot hear your
conversation
To resume speaking with the original caller, press [*] a second
time.
To send a text message while being whisper paged:
Press the TEXT MSG + the text message number
OR
Press the preprogrammed TEXT MSGn key
For additional information on how to send text messages, please reference
Text Message on page 83.
Digital Telephone User’s Guide - 89
Whisper Page During Consultation Hold
You can now use Whisper Page during consultation hold. When a user tries to
transfer a call to a busy station and thus temporarily places the call on
consultation hold, the station can send a whisper page to the busy station. This
feature allows the transferring party to announce a call to a busy station and
then camp-on the call in one step.
Operation:
Operation for shifting to whisper page state
After busy signal press [*]
Whisper page toggle change
During whisper page press [*]
To select and send a text message to the originating Whisper
Page station
After you receive a whisper page:
Press the Text Message button [TEXT MSG] + text
message number (00 – 99)
or
Press the Preprogrammed Text Message button
[TEXT MSGn]
To scroll through the available system text messages
1. Go off hook and press the Text Message button [TEXT
MSG]
2. Press [*]
3. Enter a system text message number 00-89
4. When a message displays, press [#] to scroll forward and
[*] to scroll backward
Digital Telephone User’s Guide - 90
To select and send a manual signaling text message to the
originating Whisper Page station
1. After you receive a whisper page
Press the Text Message button [TEXT MSG] + text
message number (00 – 99)
or
Press the Preprogrammed Text Message button [TEXT
MSGn]
2.
Dial an extension number or press a DSS key or Call
Coverage key
To delete a text message from your display
1.
Press the Text Message button [TEXT MSG] when a text
message displays
2.
Press [#]
3.
Press [*]
To send a Whisper Page during consultation hold
1. Press [*] and announce the call
2. If the busy station wishes to take the call, hang up to campon the call
Digital Telephone User’s Guide - 91
Digital Telephone User’s Guide - 92
Section 4 Attendant Position
Features
Attendant Position - Basic Features
Receiving an Incoming Call
There are two ways you may answer incoming calls; either with the receiver
in the cradle or with the receiver not in the cradle.
Operation
To answer calls with the receiver in the cradle:
When your phone rings and the outside line button(s) flash red:
Lift the receiver and you will be connected to the outside caller
The outside line button will flash green.
Transferring a Call to Another Extension
There are two ways you may transfer calls; either using the Transfer button
or using the Direct Station Selection Unit.
Operation
Using the Transfer button:
Press the Transfer button TRAN and the lamp will flash red
Wait for the dial tone
Dial the desired extension number
Announce the call
Hang up
Transferring a Second Call to an Extension
Operation
When transferring a call to a busy extension:
Hang up
The extension user will hear a beep (camp-on) tone to inform them
of the second call. If the extension user does not respond to the
beep tone the call will return to the Attendant Position.
Attendant Position Features - 95
Receiving an Intercom Call
Internal or intercom calls will flash the lamp on the Operator button OPER
at the Attendant Position.
Operation
To answer intercom calls with the receiver in the cradle:
Lift the receiver
Putting a Call on Hold
Operation
To put a call on Hold:
Press the Hold button HOLD/DND and the lamp will
intermittently flash green on the outside line button
Picking Up a Call on Hold
Operation
To retrieve a call on Hold:
Press the green intermittently flashing button representing the
call that you wish to speak with
Putting a Call on Call Park
When you cannot locate an extension user you may page the desired
individual. This feature allows the outside call to be automatically placed on
Call Park when the Page button is depressed. The display on the DSS will
show which park number the call has been placed on to allow the attendant to
announce where the call is parked.
Operation
When speaking to an outside party:
Press and hold the Page button PAGE and the lamp will flash
red
Make an announcement stating which park number the call is
on
Release the page button PAGE to disconnect the paging circuit
Attendant Position Features - 96
Answering a Call that Returns to the Attendant
Position
Calls that were transferred and not answered, on Hold or Call Park too long
will ring at the attendant position.
Operation
To answer a call that returns to the Attendant Position:
Lift the receiver
Making an Outgoing Call
Operation
Lift the receiver
Press the desired outside line and the lamp will flash green
Wait for the dial tone
Dial the desired phone number
Making an Intercom Call
Operation
Lift the receiver
Wait for the dial tone
Dial the desired extension number
Or
Press the designated button for the desired extension number on
the Direct Station Selection Unit
Making an E-Response Help Call
The E-Response Help Call feature allows specific system extensions to
simultaneously call a group of extensions and access a system paging port
upon dialing a specific ICM Group access number or, if the station remains
off-hook without dialing for a programmable period of time. When the EResponse help call is placed, the key telephone displays of the called
extensions in the E-Response ICM Group will display a programmed
message and the calling party’s extension number and station ID.
Operation
Dial the E-Response Group access number when you hear the
Intercom Dial Tone.
Attendant Position Features - 97
Making a Page Announcement
Operation
Lift the receiver
Press and hold the Page button PAGE and the lamp will flash
red
Wait for the Page tone
Make an announcement
Release the Page button PAGE to disconnect the paging circuit
Attendant Position Features - 98
Attendant Position - Advanced Features
911 Call Indication
When a system extension dials 911, the extension number of the station calling
911 will be displayed on the LCD of the attendant station. If E911 Routing is
not successful, a “FAIL” indication will be displayed on the LCD. The alarm
tone will sound at the attendant position when LCD indication is made. In order
to clear the display, the Attendant must press a 911 Display Clear Key
programmed on the extension.
Caller ID, ANI, DNIS Storage - Delete All
Allows you to delete all stored call records from system memory.
Operation
Press the Speaker button SPKR
Press the Call Storage Delete button UAD
Enter your station password
Wait for confirmation tone
Press the Speaker button SPKR
Alarm Clear
Allows you to clear alarm indication(s).
Operation
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT
Dial Press the Speaker button SPKR
Attendant Automatic Hold
Allows you to place your current conversation on Hold automatically by
pressing a button representing a new call to be answered.
Operation
To place a call on Hold without using the Hold button HOLD/DND:
Press the button representing the new call
Attendant Position Features - 99
Attendant Override
Allows you to notify an extension user that is in Do Not Disturb that you
wish to speak with them. The extension user is notified by tones through the
speaker of a Digital Telephone and the ringing of a Single Line Telephone.
Operation
When calling an extension that is in Do Not Disturb:
Do not hang up
Press the Override button OVER
Wait for a reply
Automatic Answer Mode
Allows you to direct outside calls to be answered by a prerecorded message.
There are two answering modes for this feature. For example, this feature
can be used to inform outside callers that the office is closed for the day.
This feature requires the use of the Message Card. A programming option
may be enabled to allow X-EO to automatically switch to the Automatic
Answer Mode at a certain time. You must manually switch the system to the
normal mode.
Operation
To turn Automatic Answer Mode on:
Press the Automatic Answer Mode button AUTO and the lamp
for that button will be flashing red for Mode 1 (Day Mode)
Press the Automatic Answer Mode button AUTO a second time
and the lamp for that button will be solid red for Mode 2 (Night
Mode)
To turn Automatic Answer Mode off:
Press the Automatic Answer Mode button AUTO until the lamp
for that button is off
Attendant Position Features - 100
Clock Set/Adjustment
Allows you to change the time for the system clock.
Operation
To change the time:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial Dial the time in military time H H : M M
Wait for a confirmation tone
Press the Speaker button SPKR
To adjust seconds to zero:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT then dial Dial to adjust seconds to zero
Dial again to start the clock with zero seconds
Wait for a confirmation tone
Press the Speaker button SPKR
If the seconds shown on the DSS are less than 30, the minute’s digit
will remain the same. If the seconds shown on the DSS are greater
than 30, the minute’s digit will advance one digit.
Direct Station Selection
Allows you to have one-touch access to call extensions.
Operation
When you wish to call an extension:
Lift the receiver
Wait for the dial tone
Press the Direct Station Selection button for the desired
extension
Attendant Position Features - 101
Incoming Call Termination
Outside lines may be programmed to appear individually on Multi-purpose
buttons or they may be grouped together to appear on one or several Multipurpose buttons.
Operation
None
Flexible Call Forward (Internal/ External)
Use the new Flexible Call Forward feature to forward calls to an internal
destination or external line using Personal Speed Dial numbers 90-99. The user
can set separate call forward destinations for Intercom Incoming and Outside
Line Incoming calls. With this feature, you may set all Intercom calls to
forward to your cell phone and set all outside calls to forward to your voice
mail. The Flexible Call Forward feature also incorporates Follow Me
capabilities. Follow Me lets you receive your calls internally at any station you
choose.
Operation
Set Forward Destination
1. Lift the handset or press [SPKR]
2. Press [FWD].
3. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
4. Enter the Flexible Call Forward Mode
1 = All calls to another extension or hunt group
2 = Busy/No Answer calls to another extension or hunt
group
3 = No Answer calls to another extension or hunt group
4 = All calls forward to an external number using
Personal Speed Dial Codes 90-99
5. Complete one of the following steps:
If you chose Mode 1, 2, or 3, enter the extension or hunt
group number
If you chose Mode 4, enter the Personal Speed Dial
Code
Note: When the setting is valid, you hear a confirmation tone.
When it is invalid, you hear a warning tone.
Attendant Position Features - 102
Forward Cancel
1. Lift the handset or press SPKR
2. Press FWD
3. Press 4. Enter the Call Type number you wish to cancel
1 = Cancel Forwarding of All calls (Outside
Line/Intercom)
2 = Cancel Forwarding of Outside Line calls only
3 = Cancel Forwarding of Intercom calls only
Set Active/Inactive
1. Press FWD
2. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
Set Follow Me Destination
1. Lift the handset or press SPKR
2. Press FWD + FWD
3. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
4. Enter the extension number of the originating forwarding
station.
Attendant Position Features - 103
Night Mode
Allows you to change the ringing termination point for outside lines. This
alternate point might be a loud bell, a phone or a group of phones. A
programming option may be enabled to allow X-EO to automatically switch
to the Night Mode at a certain time; however, you must manually switch the
system back to the normal mode.
Operation
To place the system in Night Mode operation:
Press the Speaker button SPKR
Wait for the dial tone
Press the Night Mode button NIGHT and the lamp for that
button will be solid red
Wait for a confirmation tone
Press the Speaker button SPKR
To disable Night Mode operation:
Press the Speaker button SPKR
Wait for the dial tone
Press the Night Mode button NIGHT and the lamp for that
button will be off
Wait for a confirmation tone
Press the Speaker button SPKR
Operator Priority
The system operator has the ability to override any ringing or voice announce
intercom call or paging call. This occurs when calls are made simultaneously,
or another party other than the operator makes the call first.
Attendant Position Features - 104
Overflow Transfer
Allows you to limit the number of calls waiting to be answered at the
Attendant Position. Once the maximum number of calls is reached, all
additional calls will automatically forward to another location.
Operation
To register the Overflow Transfer position:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT
Press the Override button OVER
Dial the extension number
Wait for a confirmation tone
Press the Speaker button SPKR
To set the maximum number of calls:
Press the Speaker button SPKR
Wait for the dial tone
Press the Feature button FEAT
Press the Override button OVER
Dial Dial the number of calls you wish to have waiting with two
digits
Wait for a confirmation tone
Press the Speaker button SPKR
System Speed Dial Registration
You have the ability to register (program) the 90 System Speed Dial
numbers. The numbers may be 32 digits in length and may include the
insertion of a pause.
Operation
Follow the same procedure as Station Speed Dial for the Digital Multi-line
Telephone. To register the system numbers dial the System Speed Dial
codes ranging from - to represent the outside phone numbers.
Attendant Position Features - 105
System Text Message Registration
If your telephone or DSS is programmed with a Text Message button, you
have the ability to register (program) the 90 System Text Messages. The
messages may be 16 characters in length.
Operation
Press the Feature button FEAT
Press the Text Message button TXT MSG
Dial the desired System Text Message Code –
Enter the desired message contents up to 16 characters in
length. Use the following keys on your telephone for text
message data entry:
Press
1X
2X
3X
4X
1
-
.
sp
1
2
A
B
C
2
3
D
E
F
3
4
G
H
I
4
5
J
K
L
5
6
M
N
O
6
7
P
R
S
7
8
T
U
V
8
9
W
X
Y
9
0
Q
Z
&
0
HOLD
write character
cancel character
#
lower case
upper case
Press the Feature button FEAT to end the operation
To register several Text Messages:
After entering a text message:
Press the Text Message button TXT MSG
Dial the next System Text Message Code –
Repeat the same procedure as above
Attendant Position Features - 106
Section 5 Single-Line Telephone
User’s Guide
Single-Line Telephone - Basic Features
Note: The Feature Access Codes listed in the section are the default settings.
Actual operation depends on the programming in your X-EO system database.
Making an Outgoing Call
Lift the receiver
Dial the access code for an outside line (assigned by the system
installer)
Wait for the dial tone
Dial the desired phone number
If you make a dialing mistake, hang up and try again.
Receiving an Incoming Call
Operation
When your phone rings:
Lift the receiver and you will be connected to the call
Making an Intercom Call
Operation
Lift the receiver
Wait for the dial tone
Dial the desired extension number
Receiving an Intercom Call
Operation
When your phone rings:
Lift the receiver and you will be connected to the call
Single-Line Telephone User’s Guide - 109
Making an E-Response Help Call
The E-Response Help Call feature allows specific system extensions to
simultaneously call a group of extensions and access a system paging port
upon dialing a specific ICM Group access number or, if the station remains
off-hook without dialing for a programmable period of time. When the EResponse help call is placed, the key telephone displays of the called
extensions in the E-Response ICM Group will display a programmed
message and the calling party’s extension number and station ID.
Operation
Lift the receiver and remain off hook on intercom for a specific
time period programmed in the system.
Or
Lift the receiver to make an intercom call. Begin dialing.
Between digits stop dialing for more than 10 seconds.
Note: If a user dials a valid trunk access or optimized routing access
code, this feature will not activate.
Or
Dial the E-Response Group access number when you hear the
Intercom Dial Tone.
Transferring a Call to Another Extension
Operation
When speaking on an outside line:
Press and release the receiver button quickly
Wait for the dial tone
Dial the desired extension number
Hang up or announce the call, then hang up
If the call is not answered it will return to your phone.
Single-Line Telephone User’s Guide - 110
Putting a Call on Hold
Operation
When speaking on an outside line:
Press and release the receiver button quickly
Dial the Exclusive Hold code Hang up
A call placed on Hold may only be picked up by the extension that
placed the call on Hold.
Picking Up a Call on Hold
Operation
Lift the receiver
Dial the Exclusive Hold code and you will be
connected to the call
Putting a Call on Call Park
Call Park is similar to Hold but allows others to retrieve a call from another
extension.
Operation
When speaking on an outside line:
Press and release the receiver button quickly
Wait for the dial tone
Dial the Call Park code Wait for a confirmation tone
Hang up
To pick up a call on Call Park at your extension:
Lift the receiver
Dial the Call Park code and you will be connected to
the call
To Park a call at another extension:
While on a call
Dial the Transfer to Call Park code Dial the extension number of the extension where you want to
park the call.
Hang up the receiver
Single-Line Telephone User’s Guide - 111
To pick up a call on Call Park from another extension:
Lift the receiver
Dial the Call Park Pick-Up code Dial the extension number of the extension that placed the call
on Call Park
To pick up a call on Call Park at the attendant position:
Lift the receiver
Dial the number announced by the attendant
Handling a Second Call
Operation
While on an outside or intercom call, if you receive a second call and do not
want to hang up on the first call:
Place the first call on Hold or Call Park
Hang up or press the receiver button
Answer the second call
To return to the first call:
Dial the Hold or Call Park code
Single-Line Telephone User’s Guide - 112
Single-Line Telephones - Advanced
Features
Account Code
When speaking on an outside line:
Press and release the receiver button quickly
Dial the Account code Dial the desired account code
Dial Press and release the receiver button quickly
Busy Intercom Callback
Operation
When you make an intercom call and the extension is busy:
Do not hang up
Press and release the receiver button quickly
Wait for the dial tone
Dial the Busy Intercom Callback code Wait for a confirmation tone
Hang up
To cancel:
Lift the receiver
Wait for the dial tone
Dial the Cancel code Dial the Busy Intercom Callback code Wait for a confirmation tone
Hang up
Single-Line Telephone User’s Guide - 113
Busy Number Callback
Operation
When you dial an outside number and there is no answer or a busy signal:
Do not hang up
Press and release the receiver button quickly
Wait for the dial tone
Dial the Busy Number Callback code Wait for a confirmation tone
Hang up and X-EO will call you back periodically to try calling
again
To change the callback interval:
Dial the desired interval time in minutes – before you
hang up
When your phone rings:
Lift the receiver
The number will automatically be dialed
To cancel:
Lift the receiver
Wait for the dial tone
Dial the Cancel code Wait for a confirmation tone
Hang up
Busy Outside Line Queuing
Operation
When attempting to make an outside call and all lines are busy:
Do not hang up
Press and release the receiver button quickly
Wait for the dial tone
Dial the Busy Outside Line Queue code Wait for a confirmation tone
Hang up
X-EO will call you back when an outside line becomes free. If you
previously dialed the outside number, that number will
automatically be dialed when the receiver is picked up.
Single-Line Telephone User’s Guide - 114
To cancel:
Lift the receiver
Wait for the dial tone
Dial the Cancel code Dial the Busy Outside Line code Wait for a confirmation tone
Hang up
Call Forwarding
To use this feature you must first program your phone to the desired
extension where you want your calls to be sent.
To set the forwarding extension:
Lift the receiver
Wait for the dial tone
Dial the Call Forward Code Dial the extension number where you want your calls sent
Wait for a confirmation tone
Hang up
Your phone will be set in the All Calls Forward mode (or the last
mode set).
To change the forwarding condition:
All Calls
Forward all calls to another extension automatically.
Lift the receiver
Wait for the dial tone
Dial the Call Forward Mode Change code Dial Wait for a confirmation tone
Hang up
Single-Line Telephone User’s Guide - 115
Busy/No Answer
Forward all calls when you are busy on another call or do not answer a call.
Lift the receiver
Wait for the dial tone
Wait for Call Forward Mode Change code Dial Wait for a confirmation tone
Hang up
No Answer
Forward calls only when the extension does not answer within a certain time
period.
Lift the receiver
Wait for the dial tone
Wait for Call Forward Mode Change code Dial Wait for a confirmation tone
Hang up
Follow Me
When you move to a different extension, you may change the forwarding
destination from the extension originally set to the extension which you are
now using.
Lift the receiver
Wait for the dial tone
Dial the Call Forward Follow Me code Dial your extension number
Wait for a confirmation tone
Hang up
Single-Line Telephone User’s Guide - 116
To cancel:
Lift the receiver
Wait for the dial tone
Dial the Cancel code Dial the Call Forward code and your phone will return
to normal operation
Hang up
Remote Call Forward
You may program your telephone to forward calls to a remote number.
To set destination:
Lift the receiver
Wait for the dial tone
Dial the External Call Forward code Dial a personal speed dial number -
Wait for a confirmation tone
Hang up
To set mode:
Lift the receiver
Wait for the dial tone
Dial the Call Forward Mode Change code Dial to forward all calls
Dial to forward outside calls only
Dial to forward internal calls only
Wait for a confirmation tone
Hang up
Call Park/Swap
When you have a call on Call Park and are involved in a second conversation
and wish to alternate between conversations:
Press and release the receiver button quickly
Dial the Call Park code and you will be connected to
the call that was on Call Park and the second call will be placed
on Call Park
You may continue to alternate between conversations by repeating
the above procedure.
Single-Line Telephone User’s Guide - 117
Call Pick-Up
There are three types of Call Pick-Up:
Direct Call Pick-Up, Internal Group Call Pick-Up, and External Group Call
Pick-Up.
Direct Call Pick-Up
Allows you to answer a call ringing at any extension in the office.
Lift the receiver
Wait for the dial tone
Dial the Direct Call Pick-Up code Dial the extension number of the ringing phone
Internal Group Call Pick-Up
Allows extensions to be grouped together. This eliminates the need to dial
the ringing extension number to answer the call.
Lift the receiver
Wait for the dial tone
Dial the Internal Group Call Pick-Up code External Group Call Pick-Up
Allows you to answer a call ringing in a Group Call Pick-Up group that they
are not part of.
Lift the receiver
Wait for the dial tone
Dial the External Group Call Pick-Up code Dial the External Group external group number
Single-Line Telephone User’s Guide - 118
Camp-On
When you want to transfer a call to an extension that is busy:
Do not hang up
Press and release the receiver button quickly
Wait for the dial tone
Dial the desired extension number
Hang up
To answer a Camp-On call:
Hang up on the first call
Answer the second call
Or
Place the first call on Hold or Call Park
Hang up or press the receiver button
Answer the second call
Clear Call
When you make an intercom call, but the called extension cannot be reached,
and you wish to call another extension:
Do no hang up
Dial the second extension number
Conference
Add-On
(up to 1 outside & 3 inside parties or 4 inside parties)
While speaking on an outside or intercom call:
Press and release the receiver button quickly
Dial the extension number of the party you wish to add
When the party answers, press and release the receiver button
quickly
After you hear a tone, all parties will be connected.
To add another extension, repeat the same procedure.
Multi-Line
(Up to 3 outside & 1 inside parties)
While speaking on an outside call:
Press and release the receiver button quickly
Single-Line Telephone User’s Guide - 119
Dial the Exclusive Hold code Press and release the receiver button quickly
Dial the second outside party
Wait for the second party to answer
Press and release the receiver button
Dial the Conference Code and all parties will be
connected
To add the 3rd outside line, repeat the same procedure.
Trunk-To-Trunk
(Up to 2 outside parties)
When you are speaking with two outside parties in a Multi-line Conference
call and wish to leave the conversation:
Press and release the receiver button quickly
Dial the Conference code Hang up
To get back in the Multi-line Conference:
Lift the receiver
Wait for the dial tone
Dial the Exclusive Hold code and you will be
connected to the original conference call
Consultation Hold
Operation
While on an outside call, press and release the receiver button
quickly
Do Not Disturb
Operation
To turn on:
Lift the receiver
Wait for the dial tone
Dial the Do Not Disturb code Wait for a confirmation tone
Hang up
Single-Line Telephone User’s Guide - 120
To turn off:
Lift the receiver
Wait for the dial tone
Dial the Cancel code Dial the Do Not Disturb code Wait for a confirmation tone
Hang up
Flash
Operation
For Long Flash:
Press and release the receiver button quickly
Dial the Long Flash code Dial new number
For Short Flash (Centrex or PBX use):
Press and release the receiver button quickly
Dial the Short Flash code Dial new number or feature code
Floating Outside Line Group Access
Operation
Lift the receiver
Wait for the dial tone
Dial the outside line group number – or for
the desired group
Single-Line Telephone User’s Guide - 121
Flexible Call Forward
Operation
Set Forward Destination
1. Lift the handset
2. Enter the Call Forward Activation Code
3. Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
4. Enter the Flexible Call Forward Mode
1 = All calls to another extension or hunt group
2 = Busy/No Answer calls to another extension or hunt
group
3 = No Answer calls to another extension or hunt group
4 = All calls forward to an external number using
Personal Speed Dial Codes 90-99
5. Complete one of the following steps based on your
previous selection:
If you chose Mode 1, 2, or 3, enter the extension or hunt
group number
If you chose Mode 4, enter the Personal Speed Dial Code
Set Forward Cancel
1. Lift the handset
2. Enter the Call Forward Cancel Code
3. Enter the Call Type number you wish to cancel
1 = Cancel Forwarding of All calls (Outside
Line/Intercom)
2 = Cancel Forwarding of Outside Line calls only
3 = Cancel Forwarding of Intercom calls only
Set Follow Me Destination
1. Lift the handset
2. Enter the Call Forward Destination
3. Enter the Call Type you wish to forward.
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
4. Enter the extension number of the originating
forwarding station
Single-Line Telephone User’s Guide - 122
Forced/Verified Account Code
Operation
Lift the receiver
Dial the access code for an outside line (assigned by the system
installer)
Wait for the dial tone
Dial the desired phone number
Dial Wait for the account code entry tone
Dial a code
Dial only if your code entry is variable in length
Group Park
Operation
To place a call in Group Park:
Press and release the receiver button quickly
Wait for the dial tone
Dial the Group Park code
Hang up
To retrieve a call in Group Park:
Lift the receiver
Wait for the dial tone
Dial the Group Park code
Hot Line
Operation
If your telephone is programmed for use as a Hot Line:
Lift the receiver, and you will automatically call the
preprogrammed extension
Howler Tone
Operation
Replace the receiver on the receiver button
Single-Line Telephone User’s Guide - 123
Last Number Redial
Operation
Lift the receiver
Wait for the dial tone
Dial and X-EO will dial the last outside number dialed
Or
Dial the Last Number Redial code if you have a Rotary
Dial Telephone
Master Hunt Groups
Operation
To call a Hunt Group:
Lift the receiver
Wait for the dial tone
Dial the Hunt Group access code
Message Waiting
Operation
To leave a message:
When the extension you are calling is busy or does not answer:
Do not hang up
Press and release the receiver button quickly
Wait for the dial tone
Dial the Message code Wait for a confirmation tone
Hang up
To cancel a message:
If you want to cancel a message you left at another extension:
Lift the receiver
Wait for the dial tone
Dial the Cancel code Dial the Message code Dial the extension number
Wait for a confirmation tone
Hang up
Single-Line Telephone User’s Guide - 124
To answer messages:
When the message lamp on your phone is flashing:
Lift the receiver
Wait for the dial tone
Dial the Message code and X-EO will automatically
call the extension that left the message
Off-Hook Outgoing Call
Operation
Lift the receiver and X-EO will automatically dial the outside
number
Off-Hook Outside Line Queuing
Operation
To wait for an outside line:
Stay on the line until you hear the dial tone
Paging
All Call
Allows you to make an announcement either through the speakers in the
Digital Telephones or an External Paging System.
Lift the receiver
Wait for the dial tone
Dial the All Call code (assigned by the system installer)
Wait for the Page tone
Make an announcement
Hang up
Group Call (Internal)
Allows you to page through the speaker in a group of phones.
Lift the receiver
Wait for the dial tone
Dial the Group Call code (assigned by the system installer)
Wait for the Page tone
Make an announcement
Hang up
Single-Line Telephone User’s Guide - 125
Zone Page (External)
Allows you to access individual groups of external speakers.
Lift the receiver
Wait for the dial tone
Dial the Zone Page code (assigned by the system installer)
Wait for the Page tone
Make an announcement
Hang up
Meet-Me Page Answer
Allows you to answer a page from any phone that is in the same Meet-Me
Page Answer group.
Lift the receiver
Wait for the dial tone
Dial the Meet-Me Page Answer code and you will be
connected to the extension that made the page
Pre-Ringing
This programming option allows calls to Single Line Telephones to receive a
short ring before the normal ring signaling begins.
This feature helps reduce the noise level in the office environment.
Operation
None
Private Line
Operation
None
Protected Extension
Operation
None
Single-Line Telephone User’s Guide - 126
Shift Call
Operation
When you make an intercom call, but the called extension cannot be reached,
and you wish to call another extension:
Do not hang up
Dial the last digit of the next desired extension number
Single Line Message Waiting Stutter Dial Tone
When a Single Line Telephone that has a message goes off-hook, the X-EO
automatically sends an intermittent tone for 2 seconds before normal dial tone
is heard. This feature alerts you of messages.
Operation
From the telephone’s idle state, go off hook.
If a message exists, you will hear a stutter dial tone.
Speed Dial
Personal Speed Dial Registration
To register Personal Speed Dial Numbers (with an outside line group):
Lift the receiver
Wait for the dial tone
Dial the Speed Dial Registration code Dial the Personal Speed Dial code–
Wait for the beep tones
Dial the outside line group – or Wait for the dial tone
Dial the phone number
Hang up
Repeat the procedure to enter additional numbers.
Single-Line Telephone User’s Guide - 127
To register Personal Speed Dial Numbers (without an outside line group):
Lift the receiver
Wait for the dial tone
Dial the Speed Dial Registration code Dial the Personal Speed Dial code–
Wait for the dial tone
Dial the phone number
Hang up
Repeat the procedure to enter additional numbers.
To register a pause:
When registering the telephone number, at the place where you want
to insert a pause:
Dial Dial – for the desired pause time in seconds
To register the symbol in a number:
When registering the telephone number, at the place where you want
to insert a :
Dial To Speed Dial A Number
If you have a Touch-tone Phone:
Lift the receiver
Wait for the dial tone
Dial Dial the Speed Dial code
The system will automatically dial the registered number.
If you have a Rotary Dial Phone:
Lift the receiver
Wait for the dial tone
Dial the Speed Dial Access code Dial the Speed Dial code
The system will automatically dial the registered number.
Single-Line Telephone User’s Guide - 128
Station Restriction Password
To restrict your phone:
Lift the receiver
Wait for the dial tone
Dial the Station Restriction Password code Dial your password
Hang up
To cancel restriction at your phone:
Lift the receiver
Wait for the dial tone
Dial the Cancel code Dial the Station Restriction Password code Dial your password
Hang up
Tone/Voice Calling
Operation
To switch the calling mode to a Digital Telephone:
Dial the extension number
Dial Unanswered Incoming Outside Line Warning Tone
Operation
None
Universal Night Answer
Operation
Lift the receiver
Wait for the dial tone
Dial the Universal Night Answer code and you will be
connected to the incoming call
Single-Line Telephone User’s Guide - 129
Single-Line Telephone User’s Guide - 130
Section 6 – Integrated
Voice VMI User’s Guide
Integrated Voice VMI Basic Features
Mailbox Access
Note: Based on system programming one of the following two options are used
to access your voice mailbox. To determine message key programming on your
phone do the following:
While your station is idle:
Press the FEAT key
Press the key
Press the message key.
The following will display:
Key Type
Top line of display
MBOX key
MBOX
MSG key
MSG
VMHUNT key
VML Hunting
To retrieve a message from your mailbox using the MBOX key:
While the MBOX button lamp is flashing red:
Lift the receiver
Wait for the dial tone
Press the MBOX button
Enter the mailbox pass code
To retrieve a message from your mailbox using the MSG key:
When the Message button MSG lamp is flashing red:
Lift the receiver
Wait for the dial tone
Press the Message button
Dial The system will automatically call your voice mail mailbox.
Integrated-Voice VMI User’s Guide - 133
To access your mailbox from your extension (no message waiting):
Press the VHUNT key, MBOX key or dial your voice mail
access code.
When the VMI answers press the key.
Enter your mailbox when prompted.
Unless you select zero as your pass code, the Integrated-Voice
VMI always requests your pass code.
Transfer to Voice Mail
To transfer a call to a mailbox:
Press the Transfer button TRAN
Wait for the dial tone
Dial the Mailbox access code n
Dial the desired extension number or press the button
representing the desired extension if assigned as a Multipurpose
button
Or
Press the Mailbox button MAILBOX if assigned as a
Multipurpose button
Dial the desired extension number or press the button
representing the desired extension if assigned as a Multipurpose
button
Or
Press the Transfer button TRAN
Wait for the dial tone
Press the MBOX button (of the mailbox you wish to transfer) if
assigned as a Multipurpose button
Forward to Voice Mail
To forward your calls to your mailbox:
Press the Speaker button SPKR
Wait for the dial tone
Press the Call Forward button FWD
Dial the Voice Mail access code n
Wait for a confirmation tone and the Forward lamp will stay lit
Press the Speaker button SPKR
All calls will go immediately to your mailbox.
Integrated-Voice VMI User’s Guide - 134
Mailbox Tutorial
To set up your mailbox you must record a mailbox name,
greeting, and select a pass code. The first time you access your
mailbox the Integrated-Voice VMI provides a Mailbox Setup
Tutorial to help you setup your mailbox. You may press 9 to
deactivate the tutorial. To access the Mailbox Tutorial later,
press 6 from the User Options Menu.
Main User Menu
When you enter your mailbox you will hear the Main User Menu. Press
Play first new message
Access Message Folder Menu
Make a message
Access User Options Menu
Access System Management Menu
Select Notification Schedule
Return to System Greeting
Exit voice mail
Message Folder Menu
Use the Message Folder Menu to access your message folders. The
Integrated-Voice VMI provides the following message folders:
New message folder
Saved message folder
Archive message folder
Receipt message folder
Deleted message folder
Return to Main User Menu
Integrated-Voice VMI User’s Guide - 135
Make a Message for Another User
You can quickly record and send messages to other users. To send a message to
another user or a list:
Access your mailbox.
Press 2 to record a message for another user.
Record your message when prompted.
Press # to stop recording.
Press 4 to send it to another user, or
Press 5 to send it to a Distribution List.
Enter the mailbox or list number and press #.
Press 1 to send the message.
Integrated-Voice VMI User’s Guide - 136
User Options Menu - Mailbox Setup
The User Options Menu provides access to different features based on the
mailboxes defined Class of Service and User Privileges. Use this menu to setup
your mailbox.
Record mailbox name
Access Mailbox Greeting Management Menu
Change mailbox pass code
Access Distribution List Menu
Access Blocking and Forwarding Menu
Access Mailbox Setup Tutorial
Set time/date stamp format
Set message replay order
Return to Main User Menu
Mailbox Name
Your recorded mailbox name identifies your mailbox throughout the system.
After you record the mailbox name, you will be prompted to enter the first few
letters of both your first and last name. You may enter up to 6 digits for each
name. To record your mailbox name:
Access your mailbox.
Press to access the User Options Menu.
Press to record a new name.
Record your name when prompted.
Press to stop recording.
Press to save it.
Enter the first few digits of your first name when prompted
Enter the first few digits of your last name when prompted.
Integrated-Voice VMI User’s Guide - 137
Mailbox Greeting Management
Your mailbox greeting identifies your mailbox to outside callers. Outside
callers hear your Active Greeting when they first reach your mailbox. The
Active Greeting is initially greeting one. To record a mailbox greeting:
Access your mailbox.
Press to access the User Options Menu.
Press to access the Mailbox Management Menu.
Select to record a new greeting.
Enter the greeting to record, the Active Greeting
Record your greeting when prompted.
Press to stop recording.
Press to save it.
Mailbox Pass Code
To select a pass code:
Access your mailbox.
Press to access the User Options Menu.
Press to select a pass code.
Enter the pass code when prompted.
Enter the pass code again for verification.
Distribution List Menu
Each user has nine available Distribution Lists with forty available mailbox
slots on each list.
Create a Distribution List
Add or Delete a mailbox
Play a Distribution List
Return to User Options Menu
Integrated-Voice VMI User’s Guide - 138
To create a distribution list:
Access your mailbox.
Press 3 to access the User Options Menu.
Press 4 to access the Distribution List Menu.
Press 1 to create a new list.
Enter the number of the list you wish to create (1-9).
Record the list name when prompted.
Press # to stop recording.
Press 4 to save it.
Press 1 to add mailbox numbers to the list.
To modify a list:
Access your mailbox.
Press to access the User Options Menu.
Press to access the Distribution List Menu.
Press to add or delete a mailbox.
Enter the number of the list you wish to modify (1-9).
Press to add mailboxes, or
press to remove mailboxes.
Enter mailbox numbers when prompted.
Press when you are finished.
To review a list's members:
Access your mailbox.
Press to access the User Options Menu.
Press to access the Distribution List Menu.
Press play a list's members.
Enter the number of the list you wish to review (1-9).
The VMI will play all of the mailboxes on that list.
Integrated-Voice VMI User’s Guide - 139
Blocking and Forwarding Menu
You may block or forward your extension using the Integrated-Voice VMI Call
Blocking and Forwarding feature. Call Blocking routes outside callers directly
to your mailbox. The Integrated-Voice VMI never attempts to ring your
extension. Call Forwarding automatically forwards all incoming calls to another
designated extension.
Play the Current Settings
Set Call Blocking
Set Call Forwarding
Set Override Option
Return to User Options Menu
Call Blocking
You may program your station to automatically forward all calls to voice
mail using the Call Blocking feature. You may select to block your extension
during the Day Mode, Night Mode, or both. To Call Block your extension:
Access your mailbox.
Press to access the User Options Menu.
Press to access the Call Blocking and Forwarding Menu.
Press access the Call Blocking Menu.
Press to activate blocking during the Day Mode,
Press to activate blocking during the Night Mode, or
Press to activate blocking for both.
To disable the Call Blocking feature:
Access your mailbox.
Press to access the User Options Menu.
Press to access the Call Blocking and Forwarding Menu.
Press access the Call Blocking Menu.
Press to disable the Call Blocking feature.
Integrated-Voice VMI User’s Guide - 140
Call Forwarding
You may program your extension to automatically forward your calls to another
extension. As with the blocking feature, you may select to forward your
extension during the Day Mode, Night Mode, or both.
To Call Forward your extension:
Access your mailbox.
Press to access the User Options Menu.
Press to access the Call Blocking and Forwarding Menu.
Press access the Call Forwarding Menu.
Press to activate forwarding during the Day Mode,
Press to activate forwarding during the Night Mode, or
Press to activate forwarding for both.
Enter the extension to receive your calls.
To disable the Call Forwarding feature:
Access your mailbox.
Press to access the User Options Menu.
Press to access the Call Blocking and Forwarding Menu.
Press access the Call Forwarding Menu.
Press to disable the Call Forwarding feature.
You may need to review your selected Call Blocking and Call Forwarding
selections. To review the current settings:
Access your mailbox.
Press to access the User Options Menu.
Press to access the Call Blocking and Forwarding Menu.
Press to play the current settings.
Integrated-Voice VMI User’s Guide - 141
Time/Date Feature
You can turn the message Time/Date Stamp off or on. If you turn off the
Time/Date Stamp, the Integrated-Voice VMI plays the message without first
announcing the time and date. To obtain the time and date for a message you
can press . When the Time/Date Stamp is turned on, the VMI plays it before
playing the message. The Integrated-Voice VMI is initially programmed to play
the time and date stamp for all messages in all mailboxes.
To change the time and date stamp format for messages:
Access your mailbox.
Press to access the User Options Menu.
Press to select the time/date stamp.
Press to turn on the Time/Date stamp.
Press to turn off the Time/Date stamp.
The VMI confirms that your selection has been saved.
Your selection will apply to all messages.
Message Replay Order
You may select the replay order of your messages, either first-in, first-out
(FIFO) or last-in, first-out (LIFO). When FIFO is selected the oldest message is
played first. When LIFO is selected the newest message is played first.
To select the message replay order for message folders:
Access your mailbox.
Press to access the User Options Menu.
Press to select message play back order.
Press to play oldest message first.
Press to play newest message first.
The VMI confirms that your selection has been saved.
Your selection will immediately apply to all messages in all
folders except the receipt folder. The oldest message in the
receipt folder will always play first.
Integrated-Voice VMI User’s Guide - 142
Integrated-Voice VMI User’s Guide - 143