Business Voice Mail
While you’re listening to messages...
You can move through your messages with the keypad
commands shown in red. You’ll be able to REWIND
(in 5-second increments) to catch something you didn’t
hear... or alter the volume, change the message playback
speed and more.
After you listen to each message...
The commands shown in black are available. You must
choose REPEAT 1 , SAVE 2 , ERASE 3 , or SKIP #
before the next message will play.
©2001 Verizon
Repeat
Repeat
Save
Save
Erase
Erase
1
2
3
Slower
Louder
Faster
Time/Date
4
5
6
Rewind
Pause
Fast-forward
7
8
9
Main Menu
Main Menu
Softer
Skip
Skip
*
0
#
Business
Voice Mail
Basic Mailbox
USER GUIDE
3057-0901
Getting Started
The first time you dial into Business Voice Mail, you will be
prompted to set up your mailbox. You will need the following
information to enable you to access your mailbox service:
Voice Mail Access Telephone Number:
940-565-4411
Thank You for
Selecting a Verizon
Business Messaging Service
Your Telephone Number with Voice Mail:
Temporary Passcode (last 4 digits of your telephone number
with Voice Mail):
NOTE: When you set up your mailbox, you will be prompted to create a
personal Passcode (4- to 8-digit number).
Your Business Office Sales Consultant provides you with this
information when you order your mailbox. If you do not have
the information, or have questions, please call our Help Desk at
1-800-483-2000. Representatives are available 24 hours a day,
7 days a week.
1
Voice Mail Forwarding Codes
If you are setting up your voice mail from your office phone dial 4411 and put in your
pass code and follow the prompts. To access your voice mail from off campus dial 940565-4411 and put in your ten digit campus phone number and then your pass code when
prompted.
After setting up your voice mail box with your name and greeting you will need to
forward your phone to voice mail. You have the option to forward your phone on Busy
and No Answer so calls can go to voice mail on either or both of these options.
Line is Busy
Pick up the handset and dial *90, after two beeps put in 4411 and hang up. This will
transfer calls to voice mail if line is busy. *91 will cancel this forwarding request.
No Answer
Pick up the handset and dial *92, after two beeps, put in 4411 and hang up. This is will
transfer calls to voice mail if no answer after 4 rings. *93 will cancel this forwarding
request.
To Transfer All Calls
If you want to transfer all calls to another number in your department or to voice mail
pick up handset and dial *72, after two beeps put in the number you want to transfer all
calls to, if it is voice mail, put in 4411 and hang up. If you want to transfer to another
number in your department put in that 4 digit number and hang up. *73 cancels this
forwarding request.
Verizon BASIC Mailbox Overview
Welcome to Verizon Business BASIC Mailbox Service!
Basic Mailbox is appropriate for business users with limited voice
mail needs. When your business line is busy or is not answered,
Basic Mailbox answers your calls with your PERSONAL GREETING
(2-minute maximum), ALTERNATE GREETING (2-minute maximum)
or the AUTOMATIC GREETING (system default greeting).
Message Review
During message review, you can REPEAT and SAVE, ERASE or
SKIP a message. If you SAVE a message, you can listen to it
again at any time (combined maximum of 20 NEW and/or Saved
messages). New and Saved messages expire after 30 days.
During message review, you can also SLOW DOWN or SPEED
UP the message recording playback, RAISE or LOWER the volume,
REWIND or FAST-FORWARD 5 seconds and/or PAUSE the
message playback. At the end of the message you can replay
the TIME AND DATE STAMP (see page 11).
Verizon can upgrade you to a
STANDARD Mailbox or ENHANCED Mailbox 1:
Verizon can upgrade your Voice Mail service to provide more
solutions for you. Your Verizon Business Office can provide rates
and installation details. Below are some of the valuable standard
and optional features available with a mailbox upgrade.
Additional capacity for NEW and SAVED messages.
PERSONAL RECEPTIONIST — “zero-out” feature to enable
incoming callers to transfer out to a local or toll-free telephone
number of your choice, including local cell phone number.
SEND/REPLY/REDIRECT — use Voice Mail to communicate with
other Verizon Voice Mail subscribers in your local calling area.
Broadcast addressing is also available!
REMINDER SERVICE — you can use Voice Mail to remind
you of important events! One-time, daily and weekly settings.
(Unanswered Reminders go into mailbox as a New message.)
PAGER NOTIFICATION — Voice Mail can call your pager number
when you receive a message (Urgent-Only setting available).
SPECIAL DELIVERY — Voice Mail can call you at a local number
and play New messages to you.
Mailbox Settings
Your Basic Mailbox includes setting options for PASSCODE
SUPPRESSION, and user prompts in Spanish. You can activate
Passcode Suppression to streamline access to Voice Mail from your
own telephone line (see page 12). User prompts in Spanish can be
selected from the Basic Mailbox menu (see page 13).
Also available with upgrades...
GROUP MAILBOXES — a group of Verizon Voice Mailboxes on
a single line or a multi-line Hunt Group. Great solution for work
groups sharing a line/s!
ANNOUNCEMENT-ONLY MAILBOX — announcements only
for callers (mailbox does not accept messages). Great for
repetitious information, (i.e., hours of operation, schedules,
updates, directions to your business, etc.) Includes Personal
Receptionist (“zero-out”) feature.
Optional Features
Two (2) optional features1 are available for BASIC Mailbox:
RING COUNT CHANGE (see page 14) and VISUAL MESSAGE
WAITING INDICATOR/CLASS/FSK (VMWI/FSK)2 (see page 16).
2
1
Contact your Verizon Business Office for applicable rates.
2
VMWI/FSK is not available in all areas; a CLASS-capable telephone set or
ancillary device is required.
1
Contact your Verizon Business Office for applicable rates.
Questions about your Voice Mail?
Please call 1- 800 - 483- 2000
3
Entering Your Mailbox the First Time
(You must do this before you can listen to messages)
Whenever You Want to Use
Your Basic Mailbox Service
If you call from your business telephone line:
If you call from your business telephone line:
1. Dial the Voice Mail access telephone number.
[Or... dial your own telephone number and press *
when the greeting begins.]
When you pick up your telephone handset, you will hear a stutter
dial tone if you have new messages.1
2. Enter your default PASSCODE (the last four digits of your
telephone number), then press # .
3. Follow the simple voice prompts to set up your mailbox.
If you call from any other telephone number:
1. Dial the Voice Mail access telephone number.
[Or... dial your own telephone number and press *
when the greeting begins.]
1. Dial the Voice Mail access telephone number.
[Or... dial your own telephone number and press *
when the greeting begins.]
2. Enter your personal PASSCODE, then press # . If you have
activated PASSCODE SUPPRESSION, this step is skipped.
1
Optional feature, Visual Message Waiting Indicator/CLASS/FSK (a signal to activate
a flashing lamp on CLASS-capable phone sets or adjunct display devices for New
messages in mailbox) is available for customers who want a visual indicator (see
page 16). For more information on this service, call your Verizon representative.
Feature not available in all areas.
2. Enter your 10-digit telephone number with Voice Mail.
3. Enter your default Passcode (the last four digits of your
telephone number), then press # .
4. Follow the simple voice prompts to set up your mailbox.
The first time you dial in to your mailbox, Voice Mail will prompt you to:
Create a new Passcode — 4- to 8-digit number. (See page 12.)
Record mailbox Name and Personal Greeting. (See pages 7 and 8.)
If you call from any other telephone number:
1. Dial the Voice Mail access telephone number.
[Or... dial your own telephone number and press *
when the greeting begins].
2. Enter your 10-digit telephone number with Voice Mail,
then press # .
3. Enter your personal Passcode, then press
.
Message Retrieval — How to listen to messages in your mailbox:
NOTES:
When you set up your mailbox, Voice Mail will tell you if you
have any New messages. Refer to page 6 for instructions on how
to review your messages.
1) If you call the Voice Mail access telephone number from outside
your local calling area, standard toll rates/charges will apply.
IMPORTANT: Callers can leave messages in your mailbox before
you set up your mailbox; you will receive interrupted (stutter) dial
tone to indicate a New message is in your mailbox. You must set
up your mailbox before you can listen to your messages.
4
#
2) If you call a telephone number with Business Voice Mail, you can
press * during the mailbox greeting to be prompted to log in
as a user to that specific mailbox only, or you can press * *
to be prompted to log into another mailbox on the system. (Not
applicable for Gateway Greeting for Group Mailboxes.)
Questions about your Voice Mail?
Please call 1- 800 - 483- 2000
5
How to Listen to Your Messages
Recorded Name
1. When you access your BASIC Mailbox, Voice Mail takes you
directly to message review. Voice Mail will tell you if you
have NEW or SAVED messages in your mailbox, and indicate
how many. Voice Mail will then play the New and Saved
messages to you.
2. Options below are available during and after message plays:
Press 1 to REPEAT the message.
Press 2 to SAVE the message.
Press 3 to ERASE 1 the message.
# to SKIP the message before end of message.
Press #
NOTE: After a message plays, you must Save 2 , Erase1 3 or
Skip # the message before the next message is played.
When you set up your mailbox, you will be prompted to create a
RECORDED NAME.
3. Options below are available only during message play:
Press 4 to play the message at a SLOWER pace.
Press 5 to play the message at a HIGHER volume.
Press 6 to play the message at a FASTER pace.
Press 7 to REWIND the message 5 seconds.
Press 8 to PAUSE the message 10 seconds.
Press 9 to FAST-FORWARD the message 5 seconds.
Press 0 to play the message at a LOWER volume.
Press # to GO TO END of message.
# to Skip the message and save as New.
Press #
4. Follow the voice prompts to create your Recorded Name.
4. Options below are available only after message plays:
1
6
Recorded Name is the preface for your AUTOMATIC GREETING,
(see page 10). If you activate and use your Automatic Greeting,
your callers will hear... “You have reached [Your Recorded Name],
please leave a message at the tone.”
To change your Recorded Name:
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press
2
for GREETINGS.
3. Press
1
for Recorded Name.
Press
1
to accept.
Press
2
to re-record.
NOTES:
1. Suggestions for Recorded Name are your personal name
and/or title, name of your business or “other,” as applicable.
2. Voice Mail plays your telephone number for Recorded Name
before your mailbox is set up; however, when you set up your
mailbox, you will be prompted to create a personal recording
for Recorded Name. Your personal recording replaces the system default recording of your telephone number.1
Press 6 to repeat the TIME AND DATE STAMP of the
message you just reviewed (see page 11).
Press # to Skip the message (with no change in status).
During message review, if you Erase a message in error, press the “Star” key ( )
for option to rescue your Erased message/s. When you press the “Star” key ( ),*
the prompt is... “If you need to Save any messages deleted by mistake, press*1.
To go to the Main Menu, press 2.” IMPORTANT: Be sure to press 1 at this point
to rescue your message/s. (If you press 2 to go to the Main Menu, you will no
longer have the option to rescue the Erased message/s.)
1
No revert to system default (telephone number recording) for Recorded Name.
Questions about your Voice Mail?
Please call 1- 800 - 483- 2000
7
Personal Greeting
Alternate Greeting
When you set up your mailbox, you will be prompted to record a
PERSONAL GREETING. You can change (re-record) your Personal
Greeting at any time.
In addition to your PERSONAL GREETING and AUTOMATIC GREETING
(system default, see page 10), you can choose to record and activate
an ALTERNATE GREETING. An Alternate Greeting can accommodate
after-hours call answering and non-routine conditions which are
better handled with a special greeting.
When you record your Alternate Greeting, you can activate or
deactivate it as needed, and change it (re-record) whenever you
choose. If your Alternate Greeting is ON, Voice Mail will alert you
when you access your mailbox. Simply follow the steps below to
toggle your Alternate Greeting OFF if desired. When you toggle
your Alternate Greeting OFF, your current Personal Greeting will
play to your callers.
How to record and activate your Alternate Greeting:
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press 2 for GREETINGS.
3. Press 4 for Alternate Greeting.
4. Press 2 . After the tone, record your new Alternate Greeting
(up to 2 minutes).
5. Press any key when finished recording. If you recorded a
new greeting, Voice Mail will automatically play it back.
6. Press 1 to confirm your new Alternate Greeting.
Press 2 to cancel and start over, or...
To change (re-record) your Alternate Greeting at any time:
Repeat steps above.
To toggle Alternate Greeting ON or OFF:
1. Follow Steps 1 and 2 above. At Greetings Menu, press 5
for Alternate Greeting setting. Voice Mail will tell you if your
Alternate Greeting is ON or OFF.
If ON, press 1 to toggle OFF. If OFF, press 1 to toggle ON.
NOTE: When you toggle your Alternate Greeting OFF, your current
Personal Greeting will play to your callers.
9
How to change your Personal Greeting:
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press
2
for GREETINGS.
3. Press
to review or change your Personal Greeting.
The service will play your current greeting.
3
4. To keep the current recorded greeting, press
To record a new greeting:
.
Press 2 . After the tone, record your new greeting
(up to 2 minutes).
Press any key when finished recording. If you recorded
a new greeting, the service will automatically play it back.
5. Press
Press
8
1
1
2
to confirm your new Personal Greeting.
to cancel and start over.
How to Use the Automatic Greeting
(System Default Greeting) After Mailbox Set-Up
When you set up your mailbox, you will be prompted to record
a PERSONAL GREETING. However, after you set up your mailbox,
you can revert back to the AUTOMATIC GREETING, which is:
“You have reached [your RECORDED NAME 1], please leave
a message at the tone.”
Automatic Message Review
When you access your mailbox, Voice Mail will tell you
how many NEW and SAVED messages are in your mailbox
and will immediately begin playing the messages to you
(New messages first).
NOTE: To reach the Main Menu during message review, press * .
How to activate the Automatic Greeting:
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press
2
for GREETINGS.
3. Press
8
for Automatic Greeting.
4. Press
1
to turn the Automatic Greeting ON.
How to reactivate your Personal Greeting:
1. Repeat the process above to toggle the Automatic Greeting
OFF. When you turn the Automatic Greeting off, your Personal
Greeting will play.
Time and Date Stamp
When you listen to your New and Saved messages, Voice Mail
will first play the TIME AND DATE STAMP information for that
message (i.e., calendar date and time of day the message was
received in your mailbox).
To repeat the Time and Date Stamp—at the end of the message,
press 6 .
NOTE: You can revert back to the Automatic Greeting at any time.
Simply follow the steps above.
1
10
Recorded Name is part of the Automatic Greeting. Voice Mail plays your telephone
number for Recorded Name before you set up your mailbox. However, when you
set up your mailbox, you are prompted to do your own recording for Recorded Name.
After you set up your mailbox, there is no revert to default telephone number
recording for Recorded Name.
Questions about your Voice Mail?
Please call 1- 800 - 483- 2000
11
How to Change Your Passcode
To Select a “Language” Option
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press
1
for PERSONAL PROFILE.
Voice Mail uses voice prompts to describe your options. You can
choose to listen to these prompts in English, “Expert English” or
Spanish.
3. Press
1
for PASSCODE Options.
To set or change your “Language” Option:
4. Press
1
to change your Passcode.
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
5. Enter your new private Passcode as a 4- to 8-digit number,
then press # .
Example: To enter the Passcode “9366”,
press 9 3 6 6 # .
Voice Mail will repeat your new Passcode.
6. Press 1 to accept your new Passcode,
Press * to cancel and start over.
Passcode Suppression/Automatic Login
2. Press
1
for PERSONAL PROFILE.
3. Press
2
for LANGUAGE Options.
Press
1
for English instructions.
Press
2
for “Expert English” instructions.
Press
3
for Spanish instructions.
NOTE: “Expert English” is a set of abbreviated prompts for more
rapid navigation — for users very familiar with their Business
Voice Mail service.
For ease of access, you can access Verizon Voice Mail — from
your own telephone line only — without entering your Passcode.
How to turn Passcode Suppression ON or OFF:
1. At the Main Menu, press 4 to select Personal Options.
(To reach the Main Menu during message review, press * .)
2. Press 1 for Personal Profile.
3. Press 1 for Passcode Options. Voice Mail will announce if
PASSCODE SUPPRESSION is ON or OFF.
4. Press 2 to change the current setting of Passcode
Suppression. Voice Mail will confirm the change.
CAUTION: When you turn ON Passcode Suppression, anyone with
access to your telephone line can enter your mailbox and review
your messages.
12
Questions about your Voice Mail?
Please call 1- 800 - 483- 2000
13
Optional Feature 1
Visual Message Waiting Indicator/CLASS/FSK1
VISUAL MESSAGE WAITING INDICATOR/CLASS/FSK (VMWI/FSK) is
a signal which activates a flashing lamp on CLASS/FSK-capable
telephone sets or adjunct display devices to indicate you have a
NEW message in your mailbox.
While callers are listening to your mailbox greeting:
When using Visual Message Waiting Indicator/CLASS/FSK on
a CLASS-capable telephone set or adjunct device, you will get
both a flashing lamp and stutter dial tone for New messages
in your mailbox.
GREETING to let callers know how to bypass your greeting.
This may be especially valuable to callers if you have a detailed
greeting and/or if they frequently leave messages in your
mailbox. Example: “Welcome to [your company name], if
you’d like more information, please listen to this greeting and
leave a message at the tone. Or, you can press # now to
bypass this greeting and leave a message after the tone....”
Not all telephone sets or display devices are CLASS/FSK
compatible, even if they use a flashing lamp to indicate a New
message. (Some telephone sets can activate the message-waiting
lamp via stutter dial tone, while other telephone sets work with a
signal internal to the phone system.)
It is important that you know the specific technology associated
with your telephone set, system, or display device to determine
compatibility with Message Waiting Indicator/CLASS/FSK. The
user manual for your telephone set or the equipment manufacturer’s
Help Desk are the best sources for this information.
If you want a flashing lamp to alert you when you get a New
message in your mailbox, your Verizon Business Office can
provide information regarding a CLASS-capable telephone set,
and Visual Message Waiting Indicator/CLASS/FSK.
NOTE: Visual Message Waiting Indicator/CLASS/FSK feature is
not available in all areas.
1
16
Prompts Available to Callers When
They Forward to Your Mailbox
Optional feature VMWI/FSK can be added at no additional monthly fee, except
in California, where a monthly fee applies. If added after installation, additional
installation fees apply. Contact your Verizon Business Office for more information.
Your callers can press # at any time to bypass your greeting
and receive tone to start recording their message.
NOTE: You can use your PERSONAL GREETING or ALTERNATE
After callers leave you a recorded message:
1. They can hang up. (Message is retained.)
2. Or... they can press
#
to choose from the following options:
Press
Press * to ERASE the original message and record
a new message.
Press # # when finished recording to SEND the
message and EXIT the mailbox.
5
to HEAR the message they just recorded.
NOTE: You can use your Personal Greeting or Alternate Greeting
to let callers know how to listen and re-record their messages.
This may be especially valuable to callers who need to leave
a detailed message or who inadvertently exceed the recording
time and wish to re-record rather than call back and leave
a second message. Greeting example: “Welcome to [your
company name], we are open but unavailable to take your
call right now. Please leave a message at the tone. When
your message is complete, you can hang up, or press #
to hear your options.”
Questions about your Voice Mail?
Please call 1- 800 - 483- 2000
17
BASIC Mailbox Information
18
PERSONAL GREETING . . . . . . . . . . . . . . 2-minute maximum
ALTERNATE GREETING . . . . . . . . . . . . . 2-minute maximum
MESSAGE LENGTH . . . . . . . . . . . . . . . . . 2-minute maximum
MESSAGE RETENTION . . . . . . . . . . . . . . . 30-day maximum1
Combined NEW and/or SAVED MESSAGE CAPACITY . . 20
When your mailbox has a total of 20 New and/or Saved
messages, Voice Mail will tell callers that your mailbox is
“full” and cannot accept additional messages at that time.
(Callers cannot leave a message when your mailbox is “full!”)
Both New and Saved messages are auto-deleted by Voice
Mail after 30 days. When you access your Voice Mail, you
will be alerted 2 days prior to deletion of each message.
If you choose to SKIP a message (if you press # while
listening to a message) the message will be retained in the
same status (i.e., if you Skip a New message, it will remain in
your mailbox as a New message; if you Skip a Saved message
it will remain in your mailbox as a Saved message).
1
When you access Voice Mail from a telephone line for another
Voice Mail subscriber in your local calling area, you will
be prompted first for your Passcode and secondly for your
10-digit telephone number.
Your Passcode:
Basic Mailbox has the following capacities:
Both New and Saved messages are auto-deleted by Voice Mail after 30 days. When you
access your Voice Mail, you will be alerted 2 days prior to deletion of each message.
Must be a 4- to 8-digit number and cannot include
* or # .
Should not begin with 0 .
To ensure your security, Verizon recommends you use
a number other than your telephone number for your
passcode.
If you call a telephone number with Business Voice Mail, you
can press * during the mailbox greeting to be prompted to
log in as a user to the mailbox assigned to that telephone
number, or you can press * * to be prompted to log into
another Verizon Voice Mail mailbox within your local calling
area. (Not applicable for Gateway Greeting of Group Mailboxes.)
Press * to BACK UP to the previous menu level.
Your Verizon BASIC Mailbox will be periodically unavailable
for use during late evening hours for general maintenance.
We schedule this maintenance work during lowest usage
period to minimize inconvenience to our users.
Questions about your Voice Mail?
Please call 1- 800 - 483- 2000
19
Personal Receptionist I
(Attendant Transfer)
If you activate PERSONAL RECEPTIONIST, your callers can transfer
out of Voice Mail to a telephone number selected by you (instead of
leaving a message in your mailbox). Personal Receptionist transfers
your callers from your mailbox greeting to a single destination telephone number (local or toll-free number only). You can easily set up
and activate or deactivate this feature at allY time.
TIP: Use your PERSONAL GREETING to instruct callers to press
:0
to transfer to the telephone number you have selected. Example:
"This is [your name] at [your company name). I'm not available to
take your call now To leave a message, wait for the tone-or to reach
me at my cell pl70ne number, press II. now, ... before the tone.... "
Personal Options
~
•
Personal Options
Special Delivery and
Personal Receptionist Numbers
4J
•
Personal Receptionist Number
Personal Receptionist Number
TIP: After telling callers to "press ll. now," continue greeting
comments to allow callers time to press l.£. before the tone.
GJ
t
To set/change your Personal Receptionist number:
1. At the Main Menu, press 1I to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press E·)
The service will play your current Personal
Receptionist number, if one exists.
~
2. Press II for Personal Receptionist feature
3. Press
I
u..
to select/change your Personal Receptionist telephone
number. The service will play your current Personal Receptionist
destination telephone number (if previously set).
~ Press 2. to keep.
~ Press [I to change.
• Enter your new 1O-digit Personal Receptionist
telephone number.
• Press lI. to keep it and return to the Personal
Receptionist Menu.
~
I
Main Menu
Personal Receptionist Number
Keep
Change
U.
~
•
Enter your new 10-digit Personal
Receptionist number, or press
..!.
to continue without entering a new
Personal Receptionist number.
Delete
q:
Delete
Delete
Keep
U; I]]
l1. to delete.
Press Il. to delete.
Press
•
• Press Il to keep it and return to the Personal
Receptionist Telephone Number Menu.
22 . Gallers must press "0" before the tone to transfer to the destination telephone number.
Questions? Please call 1-800-483-2000
23
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