Troubleshooting Operating Instructions 1 2

Troubleshooting Operating Instructions 1 2
Operating Instructions
Troubleshooting
1
When the Machine Does Not Operate as Wanted
2
Troubleshooting When Using the Copy Function
3
Troubleshooting When Using the Facsimile Function
4
Troubleshooting When Using the Printer Function
5
Troubleshooting When Using the Scanner Function
6
Adding Paper, Toner and Staples
7
Clearing Misfeeds
8
Remarks
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing certain items, consult with your legal advisor.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Notes
Some illustrations in this manual might be slightly different from the machine.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
Caution:
Use of controls or adjustments or performance of procedures other than those specified in this manual
might result in hazardous radiation exposure.
Two kinds of size notation are employed in this manual. With this machine refer to the inch version.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products.
Power Source
120V, 60Hz, 12A or more.
Please be sure to connect the power cord to a power source as shown above. For details about power
source, see p.119 “Power Connection”.
Trademarks
Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the
United States and/or other countries.
TrueType is registered trademarks of Apple Computer, Inc.
PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated.
PCL is a registered trademark of Hewlett-Packard Company.
Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh
Company Limited.
PictBridge is a trademark.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
The proper names of the Windows operating systems are as follows:
• The product name of Windows® 95 is Microsoft® Windows® 95
• The product name of Windows® 98 is Microsoft® Windows® 98
• The product name of Windows® Me is Microsoft® Windows® Millennium Edition (Windows Me)
• The product names of Windows® 2000 are as follows:
Microsoft® Windows® 2000 Advanced Server
Microsoft® Windows® 2000 Server
Microsoft® Windows® 2000 Professional
• The product names of Windows® XP are as follows:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
• The product names of Windows ServerTM 2003 are as follows:
Microsoft® Windows ServerTM 2003 Standard Edition
Microsoft® Windows ServerTM 2003 Enterprise Edition
Microsoft® Windows ServerTM 2003 Web Edition
• The product names of Windows® NT are as follows:
Microsoft® Windows NT® Server 4.0
Microsoft® Windows NT® Workstation 4.0
Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
❖ About This Machine
Be sure to read the Safety Information in this manual before using the machine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.
❖ General Settings Guide
Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual
for explanations on how to connect the machine.
❖ Troubleshooting
Provides a guide to solving common problems, and explains how to replace
paper, toner, staples, and other consumables.
❖ Security Reference
This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered, or
prevent the machine from unauthorized use.
Also refer to this manual for the procedures for registering administrators, as
well as setting user and administrator authentication.
❖ Copy/ Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to
this manual for explanations on how to place originals.
❖ Facsimile Reference
Explains Facsimile functions and operations.
❖ Printer Reference
Explains Printer functions and operations.
❖ Scanner Reference
Explains Scanner functions and operations.
❖ Network Guide
Explains how to configure and operate the machine in a network environment, and use the software provided.
This manual covers all models, and includes descriptions of functions and
settings that might not be available on this machine. Images, illustrations, and
information about operating systems that are supported might also differ
slightly from those of this machine.
i
❖ Other manuals
• PostScript3 Supplement
• UNIX Supplement
• Manuals for DeskTopBinder Lite
• DeskTopBinder Lite Setup Guide
• DeskTopBinder Introduction Guide
• Auto Document Link Guide
Note
❒ Manuals provided are specific to machine types.
❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
ii
TABLE OF CONTENTS
Manuals for This Machine ......................................................................................i
How to Read This Manual .....................................................................................1
Symbols .....................................................................................................................1
1. When the Machine Does Not Operate as Wanted
Indicators................................................................................................................3
Checking Machine Status and Settings...............................................................4
When an Indicator to the Right of a Function Key is Lit ....................................7
When You Have Problems Operating the Machine.............................................8
When a Job is Not Performed.............................................................................13
2. Troubleshooting When Using the Copy Function
When a Message Appears...................................................................................17
When You Cannot Make Clear Copies ...............................................................20
When You Cannot Make Copies as Wanted ......................................................22
When Memory is Full ...............................................................................................25
3. Troubleshooting When Using the Facsimile Function
Adjusting the Volume ..........................................................................................27
When a Message Appears...................................................................................30
When You Cannot Send or Receive Fax Messages as Wanted.......................37
When Memory is Full ...............................................................................................41
If an Error Report is Printed................................................................................ 42
Turning Off the Main Power / In the Event of Power Failure............................ 43
When an Error Occurs Using Internet Fax ........................................................44
Error Mail Notification...............................................................................................44
Error Report (E-Mail)................................................................................................44
Server-Generated Error E-mail ................................................................................44
4. Troubleshooting When Using the Printer Function
When a Message Appears during Installation of the Printer Driver................45
Windows 95/98/Me...................................................................................................45
Windows 2000..........................................................................................................46
Windows XP, Windows Server 2003........................................................................46
Windows NT 4.0.......................................................................................................47
If USB Connection Fails ......................................................................................48
When a Message appears ...................................................................................49
Status Messages...................................................................................................... 49
Alert Messages ........................................................................................................50
Checking the Error Log ............................................................................................51
When You Cannot Print.......................................................................................52
Other Printing Problems .....................................................................................55
When PictBridge Printing Does Not Work.........................................................63
iii
5. Troubleshooting When Using the Scanner Function
When Scanning is Not Done as Expected .........................................................65
When You Cannot Send Scanned Files .............................................................66
When Stored Files Cannot be Accessed .................................................................66
When You Cannot Browse the Network to Send a Scanned File ............................66
When the TWAIN Driver Cannot be Started ............................................................ 66
When Stored Files Cannot be Edited.......................................................................67
When the Network Delivery Function Cannot be Used............................................67
Operations are Not Possible When Messages Appear............................................67
When a Message is Displayed ............................................................................68
When a Message is Displayed on the Control Panel ...............................................68
When a Message is Displayed on the Client Computer...........................................75
6. Adding Paper, Toner and Staples
Loading Paper ...................................................................................................... 79
Loading Paper into the Paper Trays ........................................................................79
Loading Paper into the Large Capacity Tray............................................................ 81
Changing the Paper Size.....................................................................................83
Changing the Paper Size in the Paper Tray.............................................................83
Adding Toner........................................................................................................89
Inserting Toner ......................................................................................................... 90
Sending Fax Messages When Toner Has Run Out ................................................. 91
Used Toner ..............................................................................................................91
Maintenance .........................................................................................................92
Adjusting the Color Registration...............................................................................92
Auto Color Calibration ..............................................................................................94
Adding Staples.....................................................................................................96
Booklet Finisher .......................................................................................................97
500-sheet Finisher ...................................................................................................98
1000-sheet Finisher .................................................................................................99
Replacing the Stamp Cartridge ........................................................................100
7. Clearing Misfeeds
Removing Jammed Paper .................................................................................103
Locating Jammed Paper ........................................................................................104
Removing Jammed Paper...................................................................................... 105
Removing Jammed Staples .............................................................................. 111
Booklet Finisher .....................................................................................................111
500-sheet Finisher .................................................................................................112
1000-sheet Finisher ...............................................................................................113
Removing Punch Waste ....................................................................................114
Booklet Finisher .....................................................................................................114
iv
8. Remarks
Where to Put Your Machine .............................................................................. 117
Machine Environment ............................................................................................117
Moving....................................................................................................................118
Power Connection..................................................................................................119
Access to the Machine ...........................................................................................120
Maintaining Your Machine ................................................................................121
Cleaning the Exposure Glass.................................................................................121
Cleaning the Exposure Glass Cover ......................................................................122
Cleaning the Auto Document Feeder.....................................................................122
Cleaning the Dustproof Glass ................................................................................123
INDEX....................................................................................................... 125
v
vi
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the “Safety Information” section of About This Machine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
“Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[]
Indicates the names of keys that appear on the machine’s display panel.
{}
Indicates the names of keys on the machine’s control panel.
1
2
1. When the Machine Does
Not Operate as Wanted
This section explains basic troubleshooting procedures that are applicable to all
functions of this machine.
Indicators
This section explains Indicators displayed when the machine requires the user
to remove misfed paper, add paper, or other perform other procedures.
x: Misfeed indicator
Appears when a misfeed occurs. See p.103 “Removing
Jammed Paper”.
B: Add Paper indicator
Appears when paper-out condition occurrs. See p.79
“Loading Paper”.
D: Add Toner indicator
Appears when toner runs out. See p.89 “Adding Toner”.
d: Add Staple indicator
Appears when staples run out. See p.111 “Removing
Jammed Staples”.
y: Empty Hole Punch Receptacle
indicator
Appears when punch Receptacle Full. See p.114 “Removing Punch Waste”.
3
When the Machine Does Not Operate as Wanted
Checking Machine Status and Settings
You can check the machine's system status.
1
❖ Maintenance Info
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays the amount of remaining staples.
• [Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
• [Paper Tray]
Displays the paper type and size loaded in the paper tray.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Original Misfeed]
Displays state of and solutions for original misfeeds.
• [Paper Misfeed]
Displays state of and solutions for paper jams.
• [Cover Open]
Indicates whether the front cover, duplex unit, etc, is open.
❖ Data Storage
You can check the following items under [Data Storage]:
• [HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
• [HDD File(s)]
Displays the total number of jobs stored in the hard disk drive.
• [Print Job(s)]
Displays the number of jobs for Hold print/Saved print/Locked
print/Sample print.
• [Fax TX / RX File(s)]
Displays the number of TX standby files, Print memory lock files, and Reception print files stored in the hard disk drive.
• [Memory Erase Status]
Displays the status of memory data.
4
Checking Machine Status and Settings
❖ Machine Address Info
You can check the following items under [Machine Address Info]:
• [Fax No.]
Displays the machine's fax number.
• [H.323 Own Fax No.]
Displays the machine's alias telephone number.
• [SIP User Name]
Displays the machine's SIP user name.
• [Fax E-mail Account]
Displays the machine's fax e-mail account.
• [Machine IPv4 Address]
Displays the machine's IPv4 address.
• [Machine IPv6 Address]
Displays the machine's IPv6 address.
1
❖ Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
Displays the machine number and contact number that are required for
service.
• [Sales Representative]
Displays your sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing supply orders.
• [Supply Details]
Displays the name of toner, staples, transmission stamps, etc, used by the
machine.
A On the control panel, press [System Status] on the control panel.
5
When the Machine Does Not Operate as Wanted
B Press each tab and check its contents.
1
C After checking the information, press[Exit].
The previous screen returns.
Note
❒ [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear
only when these errors occur.
❒ For details about how to locate and remove misfeeds, see “Checking
Jammed Paper” or “Removing Jammed Paper”.
Reference
p.104 “Locating Jammed Paper”.
p.103 “Removing Jammed Paper”.
6
When an Indicator to the Right of a Function Key is Lit
When an Indicator to the Right of a
Function Key is Lit
1
When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.
Problem
Cause
Solution
Documents and reports
do not print out.
The paper output tray is full.
Remove the paper from the tray.
Documents and reports
do not print out.
There is no copy paper left.
Add more paper. See p.79 “Loading Paper”.
An error has occurred.
The function whose indicator is
lit is defective.
Record the code number shown
in the display and contact your
service representative. See
“When a Message displayed” of
each chapter.
You can use other functions normally.
The machine is unable
to connect to the network.
A network error has occurred.
• Check the displayed message
and take an appropriate action. See “When a Message
displayed” of each chapter.
• Check that the machine is correctly connected to the network, and that the machine is
correctly set. See “Network
Settings”, General Settings
Guide.
• Contact the administrator.
• When the function key is still
lit, even if you take the measures above, contact your service representative.
Note
❒ If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to “When a Message is Displayed”
for the relevant function.
Reference
p.17 “Troubleshooting When Using the Copy Function”.
p.27 “Troubleshooting When Using the Facsimile Function”.
p.45 “Troubleshooting When Using the Printer Function”.
p.65 “Troubleshooting When Using the Scanner Function”.
7
When the Machine Does Not Operate as Wanted
When You Have Problems Operating the
Machine
1
The following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Problem
Cause
Solution
“Please wait.” ap- This message appears when you
turn on the operation switch.
pears.
Wait for the machine to get ready.
“Please wait.” ap- This message appears when you
change the toner cartridge.
pears.
Wait for the machine to get ready.
Although the copier
Functions other than the copier
screen appears when
function are not yet ready.
the machine is turned
on using the main power switch, it cannot be
switched to another
screen by pressing the
{Facsimile} or {Scanner}
key.
Wait a little longer.
The machine has just
been turned on and the
User Tools screen is displayed,but the User
Tools menu has items
missing.
Functions other than the copier
function are not yet ready. Time
required varies by function.
Functions appear in the User
Tools menu when they become
ready for use.
Wait a little longer.
The display is off.
The screen contrast knob is
turned to the dark position.
Set the screen contrast knob to the
light position to see the display
panel properly. See “Control
Panel”,About This Machine.
The display is off.
The machine is in Energy Saver
mode.
Press the {Energy Saver} key to
cancel Energy Saver Mode.
mode.
The display is off.
The operation switch is turned
off.
Turn on the operation switch.
Nothing happens when
the operation switch is
turned on.
The main power switch is turned
off.
Turn on the main power switch.
“Memory is full.
Do you want to
store scanned
file?” appears.
The scanned originals exceed the
number of sheets/pages that can
be stored in the hard disk.
• Press [Store File] to store pages
that have been scanned. Delete unnecessary files with
[Delete File].
• Press [No] if you are not storing pages that have been
scanned. Delete unnecessary
files with [Delete File].
8
When You Have Problems Operating the Machine
Problem
Cause
Solution
The main power indica- This occurs in the following cases: Close the exposure glass cover or
ADF, and check if the machine is
tor continues blinking
• The exposure glass cover or
communicating with a computer.
and does not turn off
ADF is open.
when pressed.
• The machine is communicating with external equipment.
1
• The hard disk is active.
• The dial-in function is being
used when the facsimile unit
is installed.
“Self checking...” appears.
The machine is performing image The machine may perform periodic maintenance during operations.
adjustment operations.
The frequency and duration of
maintenance depends on the humidity, temperature, and printing
factors such as number of prints,
paper size, and paper type. Wait
for the machine to get ready.
Original images are
printed on the reverse
side of the paper.
You may have loaded the paper
incorrectly.
Misfeeds occur frequently. The tray's side fences may not be
locked.
Load paper correctly. Place paper
in the paper tray with the print
side up. Load paper into the bypass tray with the print side
down. See p.82 “OrientationFixed Paper or Two-Sided Paper”.
• Remove the paper. See p.103
“Removing Jammed Paper”.
• Check the side fences are
locked. See p.83 “Changing
the Paper Size”.
Misfeeds occur frequently. The tray's end fence may not be
set properly.
• Remove the paper. See p.103
“Removing Jammed Paper”.
• Check the end fence is set
properly. See p.83 “Changing
the Paper Size”.
Misfeeds occur frequently. Paper of undetectable size has
been loaded.
• Remove the paper. See p.103
“Removing Jammed Paper”.
• When loading the paper of
undetectable size, specify the
paper size in “Tray Paper
Size”. See “Paper Size: Tray14”,General Settings Guide
and “Copy Paper”,About This
Machine.
Misfeeds occur frequently. There is a foreign object on the
finisher tray.
• Remove the paper. See p.103
“Removing Jammed Paper”.
• Do not place anything on the
finisher tray. It may cause a
paper jam.
9
When the Machine Does Not Operate as Wanted
Problem
Cause
An error message remains, even if misfed
paper is removed.
• When a misfeed message ap- Clear misfed paper, and then
pears, it remains until you
open and close the front cover.
open and close the cover as re- see p.103 “Clearing Misfeeds”.
quired.
1
Solution
• Paper is still jammed in the tray.
Cannot print in duplex
mode.
You cannot use paper in the bypass tray for duplex printing.
For duplex printing, select Tray
1-4 in copier mode or with the
printer driver.
Cannot print in duplex
mode.
[1 Sided Copy] is selected for Paper
Type: Tray 1-4.
Select [2 Sided Copy] for Paper
Type: Tray 1-4. See “Paper Size:
Tray1-4”, General Settings Guide.
Cannot print in duplex
mode.
You cannot select duplex printing if the paper type is set to
[OHP], [Thin Paper], [Thick Paper 2]
or [Thick Paper 3].
Select a paper type that allows
duplex printing. See “Paper Size:
Tray 1-4”, General Settings
Guide.
The user code entry
screen is displayed.
Users are restricted by user man- Enter the user code (up to eight
agement.
digits), and then press {q}.
The Authentication
screen appears.
Basic Authentication, Windows
Authentication, LDAP Authentication or Integration Server Authentication is set.
“You do not have
The use of the function is restrict- Contact the administrator.
ed to authenticated users only.
the privileges
to use this
function.” is dis-
Enter your login user name and
user password. See “When the
Authentication Screen is Displayed”, About This Machine.
played.
This user code is not allowed to
use the function selected.
Press the {Energy Saver} key. Confirm that the display goes off, and
then press the {Energy Saver} key
again. The display will return to
the user code entry display.
When printing under the copier
or printer function, press {Energy
Saver} only after printing has finished.
Authentication failed.
The entered login user name or
login password is not correct.
Inquire the user administrator for
the correct login user name and
login password.
Authentication failed.
The machine cannot perform authentication.
Contact the administrator.
“You do not have
the privileges
to use this
function.” continues to be displayed
even though you have
entered a valid user
code.
The selected file(s) con- You have tried to delete files
tained file(s) without
without the authority to do so.
access privileges. Only
file(s) with access privileges will be deleted.
10
Files can be deleted by the person
who created the file. To delete a
file which you are not authorized
to delete, contact the person who
created the file.
When You Have Problems Operating the Machine
❖ Document Server
Problem
Cause
Solution
“Exceeded max.
The number of scanned pages ex- To store scanned pages as a file,
press [Store File]. Scanned data is
stored as a file in the Document
Server. If you do not want to store
scanned pages, press [No].
Scanned data is deleted.
number of pages ceeds the capacity per file of the
per file. Do you Document Server.
want to store
the scanned pages as 1 file?” ap-
1
pears.
You forgot your password.
You cannot access a protected file
without entering the password.
Contact the administrator.
You cannot find out
what is stored in a file.
You may not be able to ascertain
the contents of a file simply from
the file name.
You can switch the Select File
screen between [List] and [Thumbnail] display to check the contents
of the file. In list display, the file
name, date and time of storage,
and user name are shown. In
thumbnail display, an image of
the stored file appears. You can
enlarge the image by pressing
[Preview]. Use the Select File
screen to check information other
than the file name. See “Checking
the Details of a Stored Document”, Copy/Document Server
Reference.
Memory frequently becomes full.
The document server memory is
full.
Delete unnecessary files. On the
file selection display, select unnecessary files, and then press
[Delete File]. If this does not increase available memory, do the
following.
To delete the files stored in the
document server, select [Delete All
Files in Document Server]. As this
will permanently delete every
single file, make sure the document server does not contain any
files you want to keep. See “Delete All Files in Document Server”, General Settings Guide.
• Switch to the scanner screen,
and then delete unnecessary
files stored under the scanner
function.
• Switch to the printer screen,
and then delete unnecessary
files stored under Sample
Print, Locked Print, Hold
Print, or Stored Print.
11
When the Machine Does Not Operate as Wanted
1
Problem
Cause
You want to check print
quality before making a
large print run.
You can print a single copy with- Check print quality by printing
out specifying the setting again. out only the first set using the
{Sample Copy} key.
“Original is be- Copier or Scanner function is in
use.
ing scanned by
another function. Please
wait.” appears.
“Cannot display
preview of this
page.” appears, and
The image data may have been
corrupted.
Solution
To cancel a job in progress, first
press [Exit], and then press the
{Copy} key or {Scanner} key.
Next, press the {Clear/Stop} key.
When the message “[Stop] key
was pressed. Stop printing?” appears, press [Stop].
Pressing [Exit] displays the preview screen without a thumbnail.
you can not check the
thumb nail image.
Note
❒ If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See “Copy Paper”, About
This Machine.
12
When a Job is Not Performed
When a Job is Not Performed
If you cannot execute a function, it may be that the machine is being held up by
another function.
If you cannot execute a function, terminate any other functions currently active,
and then try executing the function again. In certain cases, you can carry out another job (copier, document server, facsimile, printer, scanner) without canceling the current job being performed. Performing multiple functions
simultaneously like this is called “Multi-accessing”.
Combination Chart
1
❖ Function Compatibility
The chart shows Function Compatibility when print priority is set to “Interleave”. See “Print Priority”, General Settings Guide.
|: Simultaneous operations are possible.
$: Operation is enabled when the relevant function key is pressed and remote switching (of the scanner/external extension) is done.
: Operation is enabled when the {Interrupt} key is pressed to interrupt the
preceding operation.
→: Operation is performed automatically once the preceding operation ends.
×: The operation must be started once the preceding operation ends. (Simultaneous operations are not possible.)
13
Operations for Copying
Stapling
Sort
Interrupt Copying
Operations for Copying
Copying
Transmission Operation/Manual Reception Operation
Scanning an Original for Memory Transmission Transmission
Memory Transmission
Immediate Transmission
Memory Reception
Reception
Printing Received Data
Data Reception
Printing
Print
Stapling
Scanner
Operations for Scanning
Scanning
TWAIN
Scanning
Document Server
Operations for Document Server
Scanning a Document to Store in Document Server
Printing from Document Server
Printing from Document Server
DeskTopBinder
Sending a Facsimile from Document Server
Web Document Server
Printing
When the Machine Does Not Operate as Wanted
Mode after you select Copy
1
Mode before you select
Copy
Operations for
Copying
Stapling
× × ×
$$| $| | | | → $$× $$| | | |
*5
| →→
*2
*2
*2
*2
*2
Immediate
Transmission
*2 *4
*4 *4
*2
× × × × | × | | | | |
× × × | | |
× × × × | × | →| →→
× × × →| →
Transmission Oper- $ $ $
× × | × |
ation/Manual Reception Operation
Scanning an orig- × × × × × × × | × |
inal for Memory
Transmission
Memory Trans- | | | | | | | | | |
mission
*3 *3 *3
Transmission
Facsimile
*2
$$| $| | | | | $$× $$| | | |
*1 *1 *1
Interrupt Copying Operations for
Copying
Copying
Printer
$$| $| | | | | $$$$$$| | |
| →→
*1 *1 *1
Sort
Facsimile
| | | | $$$$$$| | |
| | | | $$× × × × | | |
*2
| | | | | | | | | | | →|
*7
× × × × × × × | × | | | | | $$× × × × | → |
*3
*3
*2
Reception
Memory Reception | | | | | | | | | | | | | | | | | | | | | | |
Printing Received Data
| | | | | | | | | | × | | | | | || | | | | |
Data Reception
Printing
| | | | | | | | | | | →→→| | || | | | | |
| | |
| | | | | | | →→| | || | | | | |
Stapling
| →|
Print
Printer
Scanner
*3 *3 *3 *7
*7
14
| | | | | | | →→| | || | | | | |
*4 *4
*5
Operations for
scanning
$$$
Scanning
$$$
*2 *2
TWAIN
*7
Scanning
*4
$$$$| | | | | × ×
$$| | | |
$
$$| $| | | | | × × × $$| | | |
*2
*2
*2
× × × × × × × × × | | | | | × × × × × | | | |
Operations for Copying
Stapling
Sort
Interrupt Copying
Operations for Copying
Copying
Transmission Operation/Manual Reception Operation
Scanning an Original for Memory Transmission Transmission
Memory Transmission
Immediate Transmission
Memory Reception
Reception
Printing Received Data
Data Reception
Printing
Print
Stapling
Scanner
Operations for Scanning
Scanning
TWAIN
Scanning
Document Server
Operations for Document Server
Scanning a Document to Store in Document Server
Printing from Document Server
Printing from Document Server
DeskTopBinder
Sending a Facsimile from Document Server
Web Document Server
Printing
When a Job is Not Performed
Mode after you select Copy
Mode before you select
Document Server Operations for
$$$
Document Server
Scanning a Docu- $ × ×
ment to Store in
Document Server
Printing from
$| |
Document Server
Facsimile
Printer
1
$$| $| | | | | $$$× × × | | |
$× | × | | | | | $$× × × × | | |
*2
| | | | | | | | | | | | | | | | | |
*4
*6 *6 *6
DeskTopBinder Printing from
| | | | | | | | | | | | | | | | | | | | | | |
Document Server
*4
Sending a Fac| | | | | | | | | | | | | | | | | | | | | →|
simile from Document Server
Web Document Printing
| | | | | | | | | | | | | | | | | | | | | | |
Server
*4
*1
*2
*3
*4
*5
*6
*7
Simultaneous operations are only possible after the preceding job documents are
all scanned and the {NextJob} key appears.
You can scan a document after the preceding job documents are all scanned.
Operation is possible when extra lines are added.
During stapling, printing automatically starts after the current job.
Stapling is not available.
Simultaneous operation become possible after you press the {NextJob} key.
During parallel reception, any subsequent job is suspended until the receptions
are completed.
15
When the Machine Does Not Operate as Wanted
Note
❒ Stapling cannot be used at the same time for multiple functions.
❒ If the machine is capable of executing multiple functions simultaneously,
specify which function should have priority in “Print Priority”. This setting is
factory-preset to “Display mode”. For setting of Printing Priority Function,
see “Print Priority”, General Settings Guide.
❒ When Booklet Finisher, 500-sheet Finisher or 1000-sheet Finisher is installed
on the machine, you can specify the output tray where documents are delivered. See “Output tray settings”, General Settings Guide.
❒ While printing is in progress, scanning a document using another function
may take more time.
1
16
2. Troubleshooting When
Using the Copy Function
This section explains likely causes of and possible solutions for copier function
problems.
When a Message Appears
This section explains the machine's main messages. If other messages appear,
follow the instructions they contain.
Important
❒ For messages that are not listed here, see “When You Have Problems Operating the Machine”.
Message
Cause
Solution
Cannot detect
original size.
Improper original is placed.
Select paper manually, not in
Auto Paper Select mode, and do
not use Auto Reduce/Enlarge
function. See “Sizes difficult to
detect”, Copy/Document Server
Reference.
Cannot detect
original size.
Improper original is placed.
Place the original on the exposure
glass. See “Placing Originals on
the Exposure Glass” and “Sizes
difficult to detect”, Copy/Document Server Reference.
Cannot detect
original size.
Original is not placed.
Place your originals.
Check original
orientation.
Original is not placed in a proper
orientation.
Change the orientation of the
original.
Check paper
size.
Improper paper size is set.
If you press the {Start} key, copy
will start onto the selected paper.
Rotate Sort is
not available
with this paper
size.
A size of paper for which Rotate
Sort is not available is selected.
Select the proper paper size. See
“Sort”, Copy/Document Server
Reference.
The Punch function cannot be
Cannot punch
this paper size. used with paper size selected.
The following paper sizes are
available for Punch mode: A3L,
B4L, A4KL, B5KL, A5K,
11”×17”L, Legal(81/2”×14”)L,
Letter(81/2”×11”)KL,
Half Letter (51/2”×81/2”),
Excecutive (71/4”×101/2”)KL,
F/GL (8”×13”)K,
Foolscap (8”×13”)L,
Folio (81/4”×13”)L ,8KL,
16KKL. Select one of these sizes.
17
Troubleshooting When Using the Copy Function
Message
Cause
Stapling capaci- The number of sheets per set is
over the staple capacity.
ty exceeded.
Cannot staple
paper of this
size.
2
The Staple function cannot be
used with paper size selected.
Solution
Check the stapler capacity. See
“Supplementary Informations”,
Copy/Document Server Reference.
Select a paper size that can be
used in Staple mode. See “Supplementary Informations”,
Copy/Document Server Reference.
A paper size not available in Du- The following paper sizes are
Duplex is not
plex mode has been selected.
available for Duplex mode: A3L,
available with
B4L, A4KL, B5KL, A5K,
this paper size.
11”×17”L, Legal(81/2”×11”)L,
Letter(81/2”×11”)LK,Half Letter (51/2”×81/2”)L,Excecutive
(71/4”×101/2”)KL,F/GL
(8”×13”)K, Foolscap(8”×13”)L,
Folio(81/4”×13”)L, 8KL,
16KKL. Select one of these sizes.
Maximum number
of sets is nn.
The number of copies exceeds the
maximum copy quantity.
(A figure is placed at n.)
You can change the maximum
copy quantity. See “Max.
Number of Sets”, General Settings Guide.
File being
stored exceeded
max. number of
pages per file.
Copying will be
stopped.
The scanned originals have too
Press [Exit], and then store again
many pages to store as one docu- with an appropriate number of
ment.
pages.
Magazine or
Booklet mode is
not available
due to mixed image mode.
You selected the Magazine or
Booklet function for originals
scanned using different functions, such as copy and printer.
Make sure originals for the Magazine or Booklet function are
scanned using the same function.
Orig. is being
scanned by another function.
Please wait.
Document Server or Scanner
function is in use.
To cancel the job in process, press
[Exit], and then press the {Document Server} or {Scanner} key.
Next, press the {Clear/Stop} key.
When the message “The Clear
/ Stop key was pressed.
Are you sure you want
to stop scanning? ” appears, press [Cancel].
18
You do not have
the privileges
to use this
function.
This user code is not allowed to
use the function selected.
Contact the administrator.
When a Message Appears
Message
Cause
Solution
You do not have
the privileges
to use this
function.
This user code is not allowed to
use the function selected.
If the message continues to be
displayed and you cannot switch
the screen, press the {Energy Saver} key. Confirm that the display
goes off, and then press the {Energy Saver} key again. The display
will return to the user code entry
display. When printing under the
copier or printer function, press
{Energy Saver} only after printing
has finished.
Authentication
has failed.
The entered login user name or
login password is not correct.
Inquire the user administrator for
the correct login user name and
login password.
Authentication
has failed.
The machine cannot perform authentication.
Contact the administrator.
You have tried to delete files
The selected
without the authority to do so.
file(s) contained file(s)
without access
privileges. Only
file(s) with access privileges
will be deleted.
Please wait.
The destination list is being updated from the network using
SmartDeviceMonitor for Admin.
Depending on the number of destinations to be updated, there
may be some delay before you
can resume operation. Operations are not possible while this
message is displayed.
2
Files can be deleted by the person
who created the file. To delete a
file which you are not authorized
to delete, contact the person who
created the file.
Wait until the message disappears. Do not switch off the power while this message is
displayed.
Reference
p.8 “When You Have Problems Operating the Machine”
19
Troubleshooting When Using the Copy Function
When You Cannot Make Clear Copies
This section explains likely causes of and possible solutions for unclear copies.
Problem
Cause
Solution
Copies appear dirty.
Image density is too high.
Adjust the image density. See
“Adjusting Copy Image Density”, Copy/Document Server Reference.
Copies appear dirty.
Auto Image Density is not select- Adjust the auto density. See “Aded.
justing Copy Image Density”,
Copy/Document Server Reference.
The reverse side of an
original image is copied.
Image density is too high.
The reverse side of an
original image is copied.
Auto Image Density is not select- Adjust the auto density. See “Aded.
justing Copy Image Density”,
Copy/Document Server Reference.
A shadow appears on
copies if you use pasted
originals.
Image density is too high.
2
Adjust the image density. See
“Adjusting Copy Image Density”, Copy/Document Server Reference.
Adjust the image density. See
“Adjusting Copy Image Density”, Copy/Document Server Reference.
Change the orientation of the
original.
Put mending tape on the pasted
part.
The same copy area is
dirty whenever making
copies.
The exposure glass, scanning
glass, or ADF is dirty.
Clean them. See p.121 “Maintaining Your Machine”.
The same copy area is
dirty whenever making
copies.
[Original Type Select] is set to [Text /
Photo], and an original with text
and photographs that can hardly
be distinguished from each other
is loaded.
Press [Others], select [Generation
Copy], and then begin copying.
See “Generation Copy”,
Copy/Document Server Reference.
Copies are too light.
Image density is too light.
Adjust the image density. See
“Adjusting Copy Image Density”, Copy/Document Server Reference.
Copies are too light.
A light copy may result when
Use the recommended paper. See
you use damp or rough grain pa- “Copy Paper”, About This Maper.
chine.
Contact your service representative.
Copies are too light.
20
Toner cartridge is almost empty.
Add toner. See p.89 “Adding
Toner”.
When You Cannot Make Clear Copies
Problem
Cause
Solution
Copies are too light.
The paper is damp.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
“Copy Paper”, About This Machine.
Parts of images are not
copied.
The original is not set correctly.
Set originals correctly. See “Placing Originals”, Copy/Document
Server Reference.
Parts of images are not
copied.
The correct paper size is not selected.
Select the proper paper size.
Images appear only
partially colored.
The paper is damp.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
“Copy Paper”, About This Machine.
Colored lines appear.
The exposure glass or scanning
glass is dirty.
Clean them. See p.121 “Maintaining Your Machine”.
White lines appear.
The exposure glass or scanning
glass is dirty.
Clean them. See p.121 “Maintaining Your Machine”.
White lines appear.
When D is blinking, toner is beginning to run out.
Add toner. See p.89 “Adding
Toner”.
Copies are blank.
The original is not set correctly.
When using the exposure glass,
face the originals down. When
using the ADF, face them up.
A moiré pattern is produced on copies.
Your original has a dot pattern
image or many lines.
Place the original on the exposure
glass at a slight angle.
Black spots appear on
the copy of a photographic print.
Because of high humidity, the
photographic print has stuck to
the exposure glass.
Place the print on the exposure
glass in either of the following
ways:
2
• Place an OHP transparency
on the exposure glass, and
then place the print on top of
the OHP transparency.
• Place the print on the exposure glass, and then place two
or three sheets of white paper
on top of it. Leave the exposure glass cover or auto-document feeder (ADF) open
when copying.
21
Troubleshooting When Using the Copy Function
When You Cannot Make Copies as
Wanted
This section explains likely causes of and possible solutions for unclear copies.
❖ Basic
2
Problem
Cause
Solution
Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the
ceeds the capacity of the machine. upper limit markings on the side
fences of the paper tray or bypass
tray. See “Copy Paper”, About
This Machine.
Misfeeds occur frequently. The paper is damp.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
“Copy Paper”, About This Machine.
Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. See
“Copy Paper”, About This Machine.
22
Misfeeds occur frequently. The copy paper is wrinkled or
has been folded/creased.
Use recommended paper.Use paper that has been stored in the
recommended temperature and
humidity condition. See “Copy
Paper”, About This Machine.
Misfeeds occur frequently. Printed paper is being used.
Use recommended paper. Do not
use paper that has been already
copied or printed onto. See
“Copy Paper”, About This Machine.
Copy paper becomes
creased.
The paper is damp.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
“Copy Paper”, About This Machine.
Copy paper becomes
creased.
The paper is too thin.
Use recommended paper. See
“Copy Paper”, About This Machine.
Copies are not stapled.
There are jammed staples in the
stapler.
Remove jammed staples. See
p.111 “Removing Jammed Staples”.
Copies are not stapled.
The number of copies exceeds the
capacity of the stapler.
Check the stapler capacity. See
“Supplementary Informations”,
Copy/Document Server Reference.
Copies are not stapled.
Copy paper is curled.
Turn the copy paper over in the
tray.
When You Cannot Make Copies as Wanted
Problem
Cause
Solution
Staples are wrongly po- Originals are not set correctly.
sitioned.
Check the correct position to
place the originals. See “Staple”,
Copy/Document Server Reference.
You cannot combine
several functions.
Check the combination of functions and make the settings again.
See “Function Compatibility”,
Copy/Document Server Reference.
Selected functions cannot be used
together.
When sorting, the pages are divided into two
blocks.
The memory became full in the
middle of sorting and the pages
were delivered in two blocks.
Paper does not output
during printing with
stapling.
When you stop printing while us- Press the {Clear modes} key and
ing the staple function, papers
cancel copy settings, including
not stapled during printing may stapling.
be left in the staple unit.
The copy is grayed out
or a text pattern appears in the background of the copy.
You have copied a copy-guarded
document protected from unauthorized copying.
Check the document. See “Using
[Data Security for Copying] “, Printer Reference.
Print is slanted.
The side fences in the paper feed
tray is not locked.
Make sure the side fence is
locked. See p.83 “Changing the
Paper Size”.
Print is slanted.
The paper is feeding in at a slant. Load the paper correctly. See p.79
“Loading Paper”.
Print is slanted.
The front cover is open.
Make sure the right and lower
right covers are properly closed.
Cause
Solution
2
You can interrupt copying when
the memory becomes full. See
“Memory Full Auto Scan Restart”, General Settings Guide.
❖ Edit
Problem
In Double Copies
Combination of original and
mode, parts of the orig- copy paper is not correct.
inal image are not copied.
Select A3L for A4K originals
and A4 for A5 originals (when
copying at a ratio of 100%).
In Border, Centre, or
You set a wide erased margin.
Centre/ Border mode,
parts of the original image are not copied.
Make the margin width narrower. You can adjust it between 299mm (0.1”-3.9”). See “Erase Border Width” and “Erase Centre
Width”, General Settings Guide.
In Border, Centre, or
Originals are not scanned correct- Place the originals correctly.
Centre/ Border mode, ly.
parts of the original image are not copied.
23
Troubleshooting When Using the Copy Function
Problem
Cause
Solution
In Margin Adjustment You set a wide erased margin.
mode, parts of the original image are not copied.
Set a narrower margin with User
Tools. You can set the width between 0-30 mm (0”-1.2”).
In Margin Adjustment There is a lack of margin space on
mode, parts of the orig- the opposite side of the binding
inal image are not cop- position.
ied.
Set a narrower margin with User
Tools. You can set the width between 0-30 mm (0”-1.2”).
2
In Image Repeat mode,
the original image is
not copied repeatedly.
See “Front Margin: Left/Right”,
“Back Margin: Left/Right”,
“Front Margin: Top/Bottom”
and “Back Margin: Top/Bottom”, General Settings Guide.
See “Front Margin: Left/Right”,
“Back Margin: Left/Right”,
“Front Margin: Top/Bottom”
and “Back Margin: Top/Bottom”, General Settings Guide.
You selected copy paper the same Select copy paper larger than the
size as the originals, or you did
originals or select the proper renot select the proper reproducproduction ratio.
tion ratio.
❖ Stamp
Problem
Cause
Solution
The stamp position is
wrong.
The paper orientation is wrong.
Check the paper orientation and
stamp position.
Problem
Cause
Solution
You cannot make a
book from Booklet or
Magazine mode by
folding copies.
You selected a setting (“Open to Change the setting. See “Orientaleft”or “Open to right”) that does tion: Booklet, Magazine”, Genernot match the orientation of orig- al Settings Guide.
inals.
When using Combine,
parts of the image are
not copied.
You specified a reproduction ra- When you specify a reproduction
tio that does not match the sizes ratio using Manual Paper Select
of your originals and copy paper. mode, make sure that the ratio
matches your originals and the
copy paper. Select the correct reproduction ratio before using
Combine mode.
Copies are not in correct order.
You placed the originals in the in- When placing a stack of originals
correct order.
in the ADF, the last page should
be on the bottom.
❖ Combine
If you place an original on the exposure glass, start with the first
page to be copied.
24
When You Cannot Make Copies as Wanted
❖ Duplex
Problem
Cause
Solution
Cannot print in duplex
mode.
You have loaded paper on the by- Remove paper loaded on the bypass tray.
pass tray. Load paper in another
tray.
Cannot print in duplex
mode.
You have loaded paper exceeding 90 g/m2.
Change the paper.
Cannot print in duplex
mode.
You have selected a tray which is
set to [1 Sided Copy] in [Tray Paper
Settings] in [System Settings].
Set the tray to [2 Sided Copy] in
[Tray Paper Settings] in [System Settings]. See “System Settings”,
General Settings Guide.
Copies are not in correct order.
You placed the originals in the in- When placing a stack of originals
correct order.
in the ADF, the last page should
be on the bottom.
2
If you place an original on the exposure glass, start with the first
page to be copied.
When using Duplex,
copy is made Top to
Bottom even though
[Top to Top] is selected.
You placed the originals in the
wrong orientation.
Place the original in the correct
orientation. See “Original Orientation”, Copy/Document Server
Reference.
When Memory is Full
This section explains likely causes of and possible solutions for problems related
to full memory.
Message
Cause
Memory is full. The scanned originals exceeds
the number of pages that can be
nn originals
stored in memory.
have been
scanned.Press
[Print] to copy
scanned originals. Do not remove remaining
originals.
Solution
Press [Cancel] to copy scanned
originals and cancel the scanning
data. Press [Clear Memory] to cancel the scanning data and not
copy.
“n” in the message represents a changeable
number.
Press [Resume]
to scan and copy
remaining originals.
The machine checked if the remaining originals should be copied, after the scanned originals
was printed.
To continue copying, remove all
copies, and then press [Resume
Printing]. To stop copying, press
[Cancel].
25
Troubleshooting When Using the Copy Function
Note
❒ If you set [Memory Full Auto Scan Restart] in User Tools to [On], even if the memory becomes full, the memory overflow message will not be displayed. The
machine will make copies of the scanned originals first, then automatically
proceed scanning and copying the remaining originals. In this case, the resulting sorted pages will not be sequential. See “Input / Output”, General Settings Guide.
2
26
3. Troubleshooting When
Using the Facsimile Function
This chapter explains likely causes of and possible solutions for facsimile function problems.
Adjusting the Volume
The following describes how to adjust the volume.
You can change the volume of the following sounds that the machine makes.
❖ On Hook Mode
Heard when the [On Hook] is pressed.
❖ At Transmission
Heard when Immediate transmission is performed.
❖ At Reception
Heard when the machine receives a document.
❖ At Dialing
Heard after pressing the {Start} key, until the line connects to the destination.
❖ At Printing of Received Document
Heard when a received document is printed.
A Press {User Tools/Counter} key.
AMG041S
B Press [Facsimile Features].
27
Troubleshooting When Using the Facsimile Function
C Check that [General Settings] screen appears.
D Press [Adjust Sound Volume].
3
E Press [Lower] or [Louder] to adjust the volume, and then press [OK].
F Press {User Tools/Counter} key.
AMG041S
The standby display appears.
28
Adjusting the Volume
Note
❒ You can adjust the On Hook volume when you press the [On Hook]. See
“On Hook Dial”, Facsimile Reference.
❒ You can also adjust the volume of the handset ringer. See “Connecting the
Telephone Line”, General Settings Guide.
❒ When you press [Check] on the Adjust Sound Volume screen, you will hear
a confirmation sound so you can check the volume.
❒ If you press [Cancel], the volume setting is canceled. The display returns to
that of step D.
❒ You can set the volume level to between 0 and 7.
3
29
Troubleshooting When Using the Facsimile Function
When a Message Appears
This section explains the machine's main messages. If other messages appear,
follow their instructions.
3
Message
Cause
Put original
back, check it
and press the
Start key.
Original jammed during Memory Place originals that have not been
Transmission.
scanned on the exposure glass or
ADF again.
Cannot detect
original size.
Place original
again, then
press the Start
key.
The machine failed to detect the
size of the original.
Functional prob- There is a problem with the fax.
lems with facsimile. Data
will be initialized.
Remove the paper
from Internal
Tray 1.
The Internal Tray 1 is full.
Original is be- The machine is scanning an original under another function.
ing scanned by
another function. Switch to
the following
function, then
press the Stop
key to cancel
scanning or
press the Start
key to continue.
Solution
Place original again, and then
press {Start} key.
Record the code number shown
in the display and contact your
service representative. Other
functions can be used.
Remove the paper. If the other
tray is also full, the tray name
shown in the display changes.
Remove paper from the tray indicated in the display.
Before sending a file by fax, cancel the job in progress. To do this,
press [Exit], and then press the
{Copy} or {Document Server} key
to display the suspended function. Then, on the copier or document server screen, press the
{Clear/Stop} key to display the
“The Stop key has been
pressed. Are you sure
you want to stop copying? ” or “The Clear /
Stop key was pressed.
Are you sure you want
to stop scanning? ”
prompt, and then press [Stop].
30
When a Message Appears
Message
Cause
Solution
Updating the
destination
list... Please
wait. Specified
destination(s)
or sender's name
has been
cleared.
The destination list is being updated from the network using
SmartDeviceMonitor for Admin
or Web Image Monitor. Depending on the number of destinations
to be updated, there may be some
delay before you can resume operation. Operation is not possible
while this message is displayed.
Wait until the message disappears. Do not switch off the power while this message is
displayed.
You tried to delete a document
The selected
for which you do not have perfile(s) conmission to delete.
tained file(s)
without access
privileges. Only
file(s) with access privileges
will be deleted.
Only the administrator can delete
this document. Contact the administrator if you want to delete a
document for which you do not
have permission to delete.
A network error has occurred
and connection has failed.
Try the operation once more. If
the message is stillshown, the
network may be crowded. Check
the information of [System Settings]. See “System Settings”,
General Settings Guide.
LDAP server au- A network error has occurred
thentication has and connection has failed.
failed. Check
the settings.
Make settings correctly for the
user name and the password for
LDAP server authentication.
Connection with
LDAP server has
failed. Check
the server status.
Exceeded max.
No. of display
search results.
Max.:
The number of search results has
exceeded the maximum number
of items that can be displayed.
Search again after changing the
search conditions.
Exceeded time
limit for LDAP
server search.
Check the server
status.
A network error has occurred
and connection has failed.
Try the operation once more. If
the message is stillshown, the
network may be crowded.Check
the information of [System Settings]. See “System Settings”,
General Settings Guide.
The specified
group contains
some destination(s) that do
not have access
privileges. Do
you want to select only the
privileged destination(s)?
The specified group contains
some destinations for sending by
e-mail and some destinations for
sending by Scan to Folder.
To select destinations for sending
by email, press [Select] for the
message displayed on the e-mail
screen. To select destination for
sending by Scan to Folder, press
[Select] for the message displayed
on the Scan to Folder screen.
3
31
Troubleshooting When Using the Facsimile Function
3
32
Message
Cause
Solution
Cannot find the
specified path.
Please check the
settings.
The name of the computer or
folder entered as the destination
is wrong.
Check whether the computer
name and the folder name for the
destination are correct.
Sender has not
been specified.
The sender has not been specified.
A sender's name should be specified before sending e-mail. Send
e-mail after specifying the sender's name.
E-mail address
entered is not
correct. Please
re-enter.
The entered e-mail address is
wrong.
Make sure the e-mail address is
correct, and then enter it again.
You do not have
the privileges
to use this
function.
Use of this function is restricted.
Contact the administrator.
Authentication
has failed.
Wrong login user name or password.
Confirm correct login user name
or password.
Authentication
has failed.
Authentication is not possible
from this machine.
Contact the administrator.
Check whether
there are any
network problems.
{13-10}
The alias telephone number you • Check the alias telephone
entered is already registered on
number is correctly prothe gatekeeper by another device.
grammed using the Web Image Monitor. See the Web
Image Monitor's Help.
Check whether
there are any
network problems.
{13-11}
Cannot access gatekeeper.
Check whether
there are any
network problems.
{13-17}
Registering of user name is reject- • Use your Web Image Monitor
ed by SIP server.
to check the gatekeeper address is correctly programmed. See the Web Image
Monitor's Help.
Check whether
there are any
network problems.
{13-18}
Cannot access SIP server.
• Consult the administrator.
• Use your Web Image Monitor
to check the gatekeeper address is correctly programmed. See the Web Image
Monitor's Help.
• Consult the administrator.
• Consult the administrator.
• Use your Web Image Monitor
to check the SIP server address is correctly programmed. See the Web Image
Monitor's Help.
• Consult the administrator.
When a Message Appears
Message
Cause
Solution
Check whether
there are any
network problems.
{14-01}
Cannot find the DNS server,
SMTP Server or folder for forwarding.
• Check that the DNS server
IPv4 address is correctly programmed using Web Image
Monitor. See the Web Image
Monitor's Help.
• Check that the host name and
IPv4 address of SMTP Server
are correctly programmed using Web Image Monitor. See
the Web Image Monitor's
Help.
3
• Check that the host name or
IPv4 address of the SMTP
server is correctly programmed using Web Image
Monitor. See the Web Image
Monitor's Help.
• Check that the SMTP server is
correctly programmed using
Web Image Monitor. See the
Web Image Monitor's Help.
• Check that the folder for forwarding is correctly specified.
• Check that the computer in
which the folder for forwarding is specified is correctly operated.
• Check that the LAN cable is
correctly connected to the machine.
• Consult the administrator.
33
Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
Check whether
there are any
network problems.
{14-09}
E-mail transmission was refused • Check that the machine e-mail
by SMTP authentication, POP beaddress is correctly profore SMTP authentication or
grammed from File Transfer
login authentication of the comunder System Settings. See
puter in which the folder for
“File Transfer”, General Settransfer is specified.
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Image Monitor's Help.
• Check that the user name and
password of the E-mail Account are correctly programmed from File Transfer
under System Settings. See
“File Transfer”, General Settings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Image Monitor's Help.
3
• Check that the user ID and
password for the computer in
which the folder for forwarding is specified are correctly
programmed.
• Check that the folder for forwarding is correctly specified.
• Check that the computer in
which the folder for forwarding is specified is correctly operated.
• Consult the administrator.
Check whether
there are any
network problems.
{14-33}
No machine's e-mail address is
programmed.
• Check that the e-mail address
of mail account is correctly
programmed using “File
Transfer” of “System Settings”. See “File Transfer”,
General Settings Guide. You
can also use the Web Image
Monitor for confirmation. See
the Web Image Monitor's
Help.
• Consult the administrator.
Check whether
there are any
network problems.
{15-01}
No POP3/IMAP4 server address
is programmed.
• Check that the host name or
IPv4 address of the
POP3/IMAP4 server is correctly programmed using the
Web Image Monitor. See the
Web Image Monitor's Help.
• Consult the administrator.
34
When a Message Appears
Message
Cause
Solution
Check whether
there are any
network problems.
{15-02}
Cannot log on to the
POP3/IMAP4 server.
• Check that the user name and
password of the E-mail Account are correctly programmed using File Transfer
under System Settings. See
“File Transfer”, General Settings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Image Monitor's Help.
• Consult the administrator.
Check whether
there are any
network problems.
{15-03}
No machine e-mail address is
programmed.
• Check that the machine e-mail
address is correctly programmed using File Transfer
under System Settings. See
“File Transfer”, General Settings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Image Monitor's Help.
Check whether
there are any
network problems.
{15-11}
Cannot find the DNS server or
POP3/IMAP4 server.
• Check that the DNS server
IPv4 address is correctly programmed using Web Image
Monitor. See the Web Image
Monitor's Help.
3
• Check that the DNS server is
correctly programmed using
Web Image Monitor. See the
Web Image Monitor's Help.
• Check that the host name or
IPv4 address of the
POP3/IMAP4 server is correctly programmed using
Web Image Monitor. See the
Web Image Monitor's Help.
• Check that the POP3/IMAP4
server is correctly programmed using Web Image
Monitor. See the Web Image
Monitor's Help.
• Check that the LAN cable is
correctly connected to the machine.
• Consult the administrator.
35
Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
Check whether
there are any
network problems.
{15-12}
Cannot log on to the
POP3/IMAP4 server.
• Check that the user name and
password of the E-mail Account are correctly programmed from File Transfer
under System Settings. See
“File Transfer Settings”, General Settings Guide. You can
also use the Web Image Monitor for confirmation. See the
Web Image Monitor's Help.
• Check that the user name and
password for POP before
SMTP authentication are correctly programmed from File
Transfer under System Settings. See “File Transfer Settings”,General Settings
Guide. You can also use the
Web Image Monitor for confirmation. See the Web Image
Monitor's Help.
3
• Consult the administrator.
Note
❒ If the “Check whether there are any network problems.” message appears, the machine is not correctly connected to the network or the settings of
the machine are not correct. If you do not need to connect to a network, you
can specify the setting so this message is not displayed, and then the {Facsimile} key no longer lights. See “Parameter Settings”, General Settings Guide. If
you reconnect the machine to the network, be sure to set “Display” with User
Parameters.
❒ If the paper tray runs out of paper, “Add paper.” appears on the display, asking you to add more paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the display. You
can turn this function on or off with “Parameter Setting”. See “Parameter Settings”, General Settings Guide.
36
When You Cannot Send or Receive Fax Messages as Wanted
When You Cannot Send or Receive Fax
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖ Transmission/Reception
Problem
Cause
Solution
Both transmission and
receiving are impossible.
The modular cord may be discon- Make sure that the modular cord
nected.
is correctly connected. See “Connecting the Machine to a Telephone Line and Telephone”,
Genera Settings Guide.
3
❖ Transmission
Problem
Cause
Solution
Document appears
blank at the other end.
The original was placed upside
down.
Place it correctly. See “Placing
Originals”, Copy/Document
Server Reference.
Transmission failed
due to “maximum email size” error.
If the e-mail size specified on the
machine is too large, the Internet
Fax document cannot be sent.
Set Max. E-mail Size to [Off], or set
the maximum email size to a larger value. Then, re-send the document. See “Maximum E-mail
Size”, General Settings Guide.
When using On Hook
Dial or Manual Dial,
“Receiving data...” appears and
transmission is not allowed.
If the machine fails to detect the
size of the original when {Start}
key is pressed, it performs a receiving operation.
Press [Scan Size], select the scan
area, and then resend the document. If you use On Hook Dial or
Manual Dial frequently, it is recommended that you set “Receive
documents by pressing the
{Start} key when originals are not
set.” to “Off” in User Parameters.
If this is set to “Off”, when using
Manual Dial you cannot receive
by pressing the {Start} key. See
“Parameter Settings”, General
Settings Guide.
LAN-Fax Driver does
not work.
The entered login user name,
Check your login user name,
login password, or driver encryp- login password, or driver encryption key is incorrect.
tion key, and enter them correctly.Contact the administrator.
LAN-Fax Driver does
not work.
A high security level is set by the
extended security function.
Contact the administrator.
To cancel a Memory
Transmission.
-
Press {Clear/Stop} key or [Stop] to
cancel the job during scanning.
See “Canceling a Transmission”,
Facsimile Reference.
37
Troubleshooting When Using the Facsimile Function
3
Problem
Cause
Solution
To cancel a Memory
Transmission.
-
If the original is being sent or if it
is in standby, press {Clear/Stop}
key or [Check / Stop Transmission
File]. See “Canceling a Transmission”, Facsimile Reference.
To cancel an Immediate
Transmission.
-
Press {Clear/Stop} key. See “Canceling a Transmission”, Facsimile
Reference.
Although a group specification was set for the
following, reception
was not possible.
The number of specified destinations exceeds the maximum
number that can be specified as a
group.
A maximum of 500 parties can be
specified for a group. Check if
there are over the specified numbers registered in the address
book. If a group was registered in
another group or designated in 15 of Transfer Box, transmission is
canceled but an error message
does not appear. See “Registering
a Names to a Group”, General
Settings Guide.
Cause
Solution
Receiving Station of Information Box, Forwarding, Forwarding
of Special Sender, Reception Report e-mail,
Email TX Results, routing email received via
SMTP.
❖ Reception
Problem
The machine failed to
If this happened when the Reprint received fax docu- ceive File indicator was lit, low
ments.
paper may have caused printing
to stop.
• Load paper into the tray.
• Add toner.
See “Substitute Reception”, Facsimile Reference.
The machine failed to
Store has been selected for Recep- Print the fax documents using a
print received fax docu- tion File Setting.
Web browser or the Print Stored
ments.
RX File function. See “Printing
Received and Stored Documents” and “Printing fax information using a Web browser”,
Facsimile Reference.
The machine failed to
Add Paper indicator is lit.
print received fax documents.
38
Load paper into the tray. See p.79
“Loading Paper”.
When You Cannot Send or Receive Fax Messages as Wanted
❖ Printing
Problem
Cause
Solution
Print is slanted.
The tray's side fences might not
be locked.
Check the side fences are locked.
See p.83 “Changing the Paper
Size”.
Print is slanted.
The paper is fed at a slant.
Load the paper correctly. See p.79
“Loading Paper”.
Print is slanted.
The front cover is open.
Make sure the right and lower
right covers are properly closed.
Misfeeds occur frequently. The number of feeding in exceeds
the capacity of the machine.
Load paper only as high as the
upper limit markings on the side
side fences of the paper tray or
bypass tray. See “Copy Paper”,
About This Machine.
Misfeeds occur frequently. The paper is damp.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
“Copy Paper”, About This Machine.
3
Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. See
“Copy Paper”, About This Machine.
Misfeeds occur frequently. The copy paper is wrinkled or
has been folded/creased.
Use recommended paper.Use paper that has been stored in the
recommended temperature and
humidity condition. See “Copy
Paper”, About This Machine.
Copy paper becomes
creased.
Printed paper is being used.
Use recommended paper. See
“Copy Paper”, About This Machine.
Copy paper becomes
creased.
The paper is damp.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
“Copy Paper”, About This Machine.
Copy paper becomes
creased.
The paper is too thin.
Use recommended paper. See
“Copy Paper”, About This Machine.
Images are only partial- The paper is damp.
ly printed.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
“Copy Paper”, About This Machine.
Black lines appear on
the print produced at
the destination.
Clean them. See p.121 “Maintaining Your Machine”.
The exposure glass or scanning
glass is dirty.
39
Troubleshooting When Using the Facsimile Function
Problem
Cause
Background of received Image density is too high.
images appears dirty.
Images from the back of
the page appear.
Printed or sent images
are spotty.
Solution
Adjust scan density. See “Image
Density (Contrast)”, Facsimile
Reference.
The ADF, exposure glass or scan- Clean them. See p.121 “Maintainning glass is dirty.
ing Your Machine”.
Make sure that ink or correction
fluid is dry before placing originals.
3
Received image is too
light.
When using moist, rough, or
processed paper, areas of print
may not be fully reproduced.
Only use recommended paper.
See “Copy Paper”, About This
Machine.
Received image is too
light.
When D is blinking, toner is beginning to run out.
Add toner. See p.89 “Adding
Toner”.
Received image is too
light.
• The image density has been
set too low.
• Increase the scanning density.
See “Image Density (Contrast)”, Facsimile Reference.
• The original of the transmitted fax was printed on paper
that is too thin.
40
• Ask the sender to reprint the
original on thicker paper and
fax it again.
When You Cannot Send or Receive Fax Messages as Wanted
❖ Others
Problem
Cause
Solution
All fax documents
stored in memory have
been lost. Those documents include ones
stored through Memory Transmission/Reception, Memory Lock,
Substitute Reception, or
Auto Document.
When about one hour passes after power to the machine is
turned off, all fax documents
stored in memory are lost.
If any documents have been lost
for this reason, a Power Failure
Report is automatically printed
when the machine is turned on. If
fax documents stored for Memory Transmission have been lost,
check the destinations and resend
the documents. If fax documents
received through Memory, Memory Lock or Substitute Reception
have been lost, ask the senders to
resend the documents. If Auto
Documents have been lost, reprogram them. See p.43 “Turning Off
the Main Power / In the Event of
Power Failure”.
When a correct password is entered, you
cannot print documents
that appear in the confidential box or bulletin
board box, or transmit
/ print out stored documents.
Documents are locked by a security function if incorrect passwords are entered a certain
number of times.
3
Contact the administrator.
[Prg. Dest.] or [Manual En- This function is made unavailatry] does not appear.
ble by the enhanced security
function.
Contact the administrator.
The following functions This function is made unavailaare not available: Forble by the enhanced security
warding, Store File in
function.
the Information Box,
routing email received
via SMTP.
Contact the administrator.
When Memory is Full
This section explains likely causes of and possible solutions for problems related
to full memory.
Problem
Cause
Solution
Memory is full.
The memory is full.
If you press [Exit], the machine returns to standby mode and starts
transmitting the stored pages.
Cannot scan any more.
Transmitting scanned
pages only.
41
Troubleshooting When Using the Facsimile Function
If an Error Report is Printed
An Error Report is printed if a document cannot be successfully sent or received.
Possible causes include a problem with the machine or noise on the telephone
line. If an error occurs during transmission, resend the original. If an error occurs
during reception, ask the sender to resend the document.
Note
❒ If an error happens frequently, contact your service representative.
❒ The “Page” column gives the total number of pages. The “Page not sent” or
“Page not received” column gives the number of pages not sent or received
successfully.
❒ You can display a destination with the User Parameters. See “Parameter Settings”, General Settings Guide.
❒ You can display a sender name with the User Parameters. See “Parameter Settings”, General Settings Guide.
3
42
Turning Off the Main Power / In the Event of Power Failure
Turning Off the Main Power / In the Event of
Power Failure
This section explains the machine status when the power is turned off or if the
power fails.
R CAUTION:
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
3
Important
❒ Do not turn off the main power switch while the power indicator is lit or
blinking. If you do, the hard disk and memory may be damaged and failure
could result.
❒ Turn off the main power switch before pulling out the plug. If you pull out
the plug with the switch on, the hard disk and memory may be damaged and
failure could result.
❒ Make sure that 100% is shown on the display before you unplug the machine.
If a lower value is shown, some data is currently present in memory.
❒ Right after a power failure, the internal battery needs to be sufficiently recharged to guard against future data loss. Keep the machine plugged in and
the main power switch on for about 24 hours after the power loss.
Even if the main power switch is turned off, the contents of the machine memory
(for example, programmed numbers) will not be lost. However, if power is lost
for about one hour because the main power switch is turned off, there is a power
cut, or the power cable is removed, contents of the Fax memory are lost. Lost
items will include any fax documents stored in memory using Memory Transmission/Reception, Auto Document, Confidential Reception, Memory Lock, or
Substitute Reception.
If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored.
This report can be used to identify lost files. If a memory stored for Memory
Transmission was lost, resend it. If a document received by Memory Reception
or Substitute Reception was lost, ask the sender to resend it.
❖ RDS (Remote Diagnostic System)
If the machine has a problem, a service representative can perform various
settings over the telephone line from the service station. If you want to use
this function, change the User Parameter. See “Parameter Settings”, General
Settings Guide.
43
Troubleshooting When Using the Facsimile Function
When an Error Occurs Using Internet Fax
This section explains reports that the machine sends if an Internet Fax error occurs.
Error Mail Notification
The machine sends the Error Mail Notification to the sender when it is unable to
successfully receive a particular e-mail message. A “cc” of this notification is also
sent to the administrator's e-mail address when one is specified.
3
Note
❒ You can select to send Error Mail Notification with User Parameters. See “Parameter Settings”, General Settings Guide.
❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed
by the machine.
❒ If an error occurs when an e-mail is received via SMTP, the SMTP server
sends an error e-mail to the originator of the document.
Error Report (E-Mail)
The Error Report (E-Mail) is printed by the machine when it is unable to send an
Error Mail Notification.
Server-Generated Error E-mail
The transmitting server sends this error e-mail to the originator of e-mail that
cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).
Note
❒ After a server-generated error e-mail is printed, the first page of the sent document is printed.
44
4. Troubleshooting When
Using the Printer Function
This chapter explains likely causes of and possible solutions for printer function
problems.
When a Message Appears during
Installation of the Printer Driver
This section explains what to do if a message appears when installing the printer
driver.
The following describes operations when a message appears during installation
of the printer driver. Message number 58 or 34 indicates that the printer driver
cannot be installed using Auto Run. Install the printer driver using [Add Printer]
or [Install Printer].
Windows 95/98/Me
The following describes the installation procedure on Windows 95/98/Me.
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
• RPCS
D:\DRIVERS\RPCS\WIN9X_ME\(Language)\DISK1
• PCL 5c
D:\DRIVERS\PCL5C\WIN9X_ME\(Language)\DISK1
• PCL 6
D:\DRIVERS\PCL6\WIN9X_ME\(Language)\DISK1
• PostScript 3
D:\DRIVERS\PS\WIN9X_ME\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
45
Troubleshooting When Using the Printer Function
Windows 2000
The following describes the installation procedure on Windows 2000.
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
• RPCS
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
• PCL 5c
D:\DRIVERS\PCL5C\WIN2K_XP\(Language)\DISK1
• PCL 6
D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1
• PostScript 3
D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
4
Windows XP, Windows Server 2003
The following describes the installation procedure on Windows XP or Windows
Server 2003.
A On the [Start] menu, click [Printers and Faxes].
B Click [Add a printer].
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
• RPCS
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
• PCL 5c
D:\DRIVERS\PCL5C\WIN2K_XP\(Language)\DISK1
• PCL 6
D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1
• PostScript 3
D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
46
When a Message Appears during Installation of the Printer Driver
Windows NT 4.0
The following describes the installation procedure on Windows NT 4.0.
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
• RPCS
D:\DRIVERS\RPCS\NT4\(Language)\DISK1
• PCL 5c
D:\DRIVERS\PCL5C\NT4\(Language)\DISK1
• PCL 6
D:\DRIVERS\PCL6\NT4\(Language)\DISK1
• PostScript 3
D:\DRIVERS\PS\NT4\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
4
47
Troubleshooting When Using the Printer Function
If USB Connection Fails
This section explains how to troubleshoot a problem related to USB connection.
Problem
Cause
Solution
The machine is not au- The USB cable is not connected
tomatically recognized. properly.
Turn off the power of the machine, reconnect the USB cable,
and then turn it on again.
Windows has already
Check whether the computer has
configured the USB set- identified the machine as an untings.
supported device.
Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any
conflicting devices. Conflicting
devices have a [!] or [?] icon by
them. Take care not to accidentally remove required devices. For
details, see Windows Help.
4
When using Windows 2000 / XP
or Windows Server 2003, an erroneous device is displayed under
[USB Controller] in the [Device Manager] dialog box.
Windows Me and the
You need to download USB
machine cannot be con- Printing Support for Windows
nected.
Me.
48
Download USB Printing Support
from the supplier's website.
Search the model name you use
on the supplier's website, and
download USB Printing Support.
When a Message appears
When a Message appears
This section describes the principal messages that appear on the panel display.
If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see “Turning On/Off the Power”, About
This Machine.
Status Messages
This section describes the machine status messages.
Message
4
Problem
Ready
This is the default ready message. The machine is ready
for use. No action is required.
Printing...
The machine is printing. Wait a while.
Waiting...
The machine is waiting for the next data to print. Wait a
while.
Offline
The machine is offline. To start printing, switch the machine online by pressing {Online} Key.
Please wait.
The machine is preparing the development unit. Wait a
while.
Resetting job...
The machine is resetting the print job. Wait until
“Ready” appears on the display panel.
Setting change...
The machine is setting changing. Wait a while.
Hex Dump Mode
In the Hex Dump mode, the machine receives data in
hexadecimal format. Turn off the machine after printing,
and then turn back on.
49
Troubleshooting When Using the Printer Function
Alert Messages
This section describes the machine alert messages.
4
Message
Cause
Solution
Cannot connect
with the wireless
card. Turn the
main power switch
off, then check
the card./ Problems with the
wireless card./
Problems with the
wireless board.
• IEEE 802.11b interface unit
was not inserted when the
machine was turned on, or it
was pulled out after the machine turned on.
Turn off the machine and check
the IEEE 802.11b interface unit is
inserted correctly. Then, turn the
machine on again. If the message
appears again, call your service
representative.
• The settings are not updated
although the unit is detected,
or errors are found while accessing the unit.
An error may have occurred in
Problems with
IEEE 1394 Board. the IEEE 1394 board.
Turn off the main power switch,
and back on again. If the message
appears again, contact your service representative.
LProblem with
Hard Disk.
An error has occurred in the hard
disk drive.
Turn off the main power switch,
and back on again. If the message
appears again, contact your service representative.
The entered
password is incorrect.
The password of the encrypted
PDF file has been entered incorrectly.
Enter the correct password.
USB has a problem. An error has occurred in the USB Turn off the main power switch,
interface.
and back on again. If the message
appears again, contact your service representative.
Hardware Problem: An error has occurred in the Eth- Turn off the main power switch,
ernet board.
and back on again. If the message
Ethernet
appears again, contact your service representative.
Use of this function is restricted.
You do not have
the privileges to
use this function.
Authentication
has failed.
Parallel I/F
board has a
problem.
Contact the administrator.
• The login user name or password entered is incorrect.
• Check your login user name
and password.
• The machine currently cannot
perform authentication.
• Contact the administrator.
An error has occurred in the par- Turn off the main power switch,
allel interface board.
and back on again. If the message
appears again, contact your service representative.
Printer font error. An error has occurred in the font Contact your service representative.
settings.
50
When a Message appears
Message
Cause
Solution
Memory Overflow
Maximum capacity of PCL 5c/6
or PostScript 3 list display has
been exceeded.
Reduce the value of [Resolution] in
the printer driver. Alternatively,select [Frame Priority] from
[Memory Usage] in [System].If this
message continues to appear after taking these steps, decrease
the number of files sent to the machine.
Checking the Error Log
If files could not be stored due to printing errors, identify the cause of the errors
by checking the error log on the control panel.
4
A Press the {Printer} key to display the printer screen.
AMK025S
B Press [Error Log].
An error log list appears.
Note
❒ The most recent 30 errors are stored in the error log. If a new error is added
when there are 30 errors already stored, the oldest error is deleted. However, if the earliest error is a Sample Print, Locked Print, Hold Print, or
Stored print error, it is not deleted. The error is stored separately until the
number of errors reaches 30.
❒ If the main power switch is turned off, the log is deleted.
51
Troubleshooting When Using the Printer Function
When You Cannot Print
Use the following procedures if printing does not start even after performing
[Print].
Problem
Cause
Solution
Printing does not start.
The power is off.
Check the cable is securely
plugged into the power outlet
and the machine. Turn on the
main power switch.
Printing does not start.
The machine is set to “Offline”.
Press {Online} key.
Printing does not start.
The cause is displayed on the dis- Check the error message or warnplay of the control panel.
ing status on the display panel
and take the required action.
Printing does not start.
The interface cable is not connect- Connect the interface cable seed correctly.
curely. If it has a fastener, fasten
that securely as well. See “Connecting to the Interfaces”, General Settings Guide.
Printing does not start.
The correct interface cable is not
being used.
The type of interface cable you
should use depends on the computer. Be sure to use the correct
one. If the cable is damaged or
worn, replace it. See “Connecting
to the Interfaces”, General Settings Guide.
Printing does not start.
The interface cable was connected after the machine was
switched on.
Connect the interface cable before
turning on the machine.
Printing does not start.
If the machine is operating in an
extended wireless LAN, failure to
print might result from a weak
wireless signal.
To check signal status, press {User Tools / Counter / Enquiry} key,
and then press [System Settings]
on the display panel. On the [Interface Settings] tab, select [IEEE
802.11b], and then press [Wireless
LAN Signal]. If signal quality is
poor, move the machine to a location where radio waves can pass
or remove objects that might
cause interference.
4
(You can check signal status only
when using wireless LAN in the
infrastructure mode.)
Printing does not start.
52
If the machine is operating in an Check using the machine's disextended wireless LAN, SSID set- play panel that the SSID is cortings are incorrect.
rectly set. See “Network
Settings”, General Settings
Guide.
When You Cannot Print
Problem
Cause
Solution
Printing does not start.
If the machine is operating in an
extended wireless LAN, the receiver's MAC address may be
preventing communication with
the access point.
Check access point settings when
in the infrastructure mode. Depending on the access point, client access may be limited by
MAC address. Also, check there
are no problems in transmission
between access point and wired
clients, and between access point
and wireless clients.
Printing does not start.
The extended wireless LAN has
not started.
Confirm the orange LED is lit,
and the green LED is lit or blinks
during transmission.
Printing does not start.
The login user name, login password, or driver encryption key is
invalid.
Check the login user name, login
password, or driver encryption
key.
Printing does not start.
Advanced encryption has been
set using the Extended Security
function.
Check the settings of the Extended Security function with the administrator.
Data-in lamp does not
blink or light up.
If the data-in lamp is unlit or not
flashing even after performing
[Print], the machine has not received the data.
• When the machine is connected to a computer via a cable,
check the computer print port
settings are correct. See “Confirming the Connection Method”, Printer Reference.
4
• When it is networked with a
computer, Contact the administrator.
The status indicator of
the printer is lit.
The cause is displayed on the dis- Check the error message on the
play of the control panel.
display panel and take required
action. See p.49 “When a Message
appears”.
“Updating the
The destination list is being updated from the network using
SmartDeviceMonitor for Admin.
destination
list... Please
wait. Specified
destination(s)
or sender's name
has been
cleared.” appears.
Wait until the message disappears. Do not switch off the power while this message is
displayed. Depending on the
number of destinations to be updated, there may be some delay
before you can resume operation.
Operations are not possible while
this message is displayed.
53
Troubleshooting When Using the Printer Function
Problem
Cause
Solution
[List / Test Print] is disabled.
A mechanical error might have
occurred.
Contact your service representative. See “List/Test Print”, General Settings Guide.
Printing does not start The correct Communication
when using the extend- mode is not set.
ed wireless LAN in Adhoc mode.
Turn the main power off and
back on. See “Turning On/Off
the Power”, About This Machine.
Or, change the settings for [System Settings], [Interface Settings],
and [Network]. See “Network Settings”, General Settings Guide.
If the printing does not start, contact your service representative.
❖ When the machine is connected to the computer using the interface cable
The following shows how to check the print port when the data-in lamp does
not light up or blink.
Check if the print port setting is correct. When it is connected using a parallel
interface, connect it to LPT1 or LPT2.
For Windows 95/98/Me
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Details] tab.
D In the [Print to the following port:] list, confirm the correct port is selected.
For Windows 2000 or Windows NT 4.0
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
Windows XP
A Click the [Start] button, and then click [Printers and Faxes].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
Windows Server 2003
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
4
54
Other Printing Problems
Other Printing Problems
This section explains likely causes of and possible solutions for problems that
can occur when printing from a computer.
Problem
Cause
Print is smudges. Settings for thick
paper have not
been made when
printing on thick
paper in the bypass tray.
Solution
• PCL 5c/6 and PostScript 3
Select [Thick] in the [Type:] list on the [Paper] tab.
• RPCS
Select [Thick] in the [Paper type:] list on the [Print Settings] tab.
The print on the
entire page is
faded.
When D is blink- Add toner. See p.89 “Adding Toner”.
ing, toner is beginning to run
out.
The print on the
entire page is
faded.
The paper is
damp.
Use paper that has been stored in the recommended
temperature and humidity condition. See “Copy Paper”, About This Machine.
The print on the
entire page is
faded.
The paper is unsuitable.
Use the recommended paper. (Printing on coarse or
treated paper might result in faint print image.) See
“Copy Paper”, About This Machine.
The print on the
entire page is
faded.
If the [Toner saving] check box is
selected in the
printer driver
settings, the entire page will be
faded when
printed.
For the RPCS printer driver, [Toner saving] is located on
the [Print Quality] tab. For the PostScript 3 printer driver,
see PostScript 3 Supplement. See the printer driver
Help.
Image bleeds
when rubbed.
If you are using
thick paper, [Paper type:] might
not be set to
[Thick].
On the printer driver's [Setup] tab, set [Paper type:] to
[Thick]. See the printer driver Help.
Paper is not fed
from the selected
tray.
When you are
Set the desired input tray using the printer driver. See
using a Windows the printer driver Help.
operating system, printer driver settings
override those
set using the display panel.
4
55
Troubleshooting When Using the Printer Function
4
56
Problem
Cause
Solution
The printed image is different
from the image
on the computer's display.
With certain
functions, such
as enlargement
and reduction,
image layout
might be different to that on the
computer display.
In the application, change the layout, character size, and
character settings.
The printed image is different
from the image
on the computer's display.
You might have
selected to replace True Type
fonts with machine fonts in the
printing process.
To print an image similar to that of the computer display, make settings to print True Type fonts as an image.
See the printer driver Help.
Images are print- The tray's side
ed at slant.
fences might not
be locked.
Check the side fences are locked. See p.83 “Changing the
Paper Size”.
Print is slanted.
The paper is
feeding in at a
slant.
Load the paper correctly. See p.79 “Loading Paper”.
Print is slanted.
The front cover is
open.
Make sure the right and lower right covers are properly
closed.
Misfeeds occur
frequently.
The number of
Load paper only as high as the upper limit markings on
sheets loaded ex- the side fences of the paper tray or bypass tray. See
ceeds the capaci- “Copy Paper”, About This Machine.
ty of the
machine.
Misfeeds occur
frequently.
The paper is
damp.
Use paper that has been stored in the recommended
temperature and humidity condition. See “Copy Paper”, About This Machine.
Misfeeds occur
frequently.
The paper is too
thick or too thin.
Use recommended paper. See “Copy Paper”, About
This Machine.
Misfeeds occur
frequently.
The copy paper
is wrinkled or
has been folded/creased.
Use recommended paper. Use paper that has been
stored in the recommended temperature and humidity
condition. See “Copy Paper”, About This Machine.
Misfeeds occur
frequently.
Printed paper is
being used.
Use recommended paper. See “Copy Paper”, About
This Machine.
Copy paper becomes creased.
The paper is
damp.
Use paper that has been stored in the recommended
temperature and humidity condition. See “Copy Paper”, About This Machine.
Copy paper becomes creased.
The paper is too
thin.
Use recommended paper. See “Copy Paper”, About
This Machine.
Images appear
only partially
colored.
The paper is
damp.
Use paper that has been stored in the recommended
temperature and humidity condition. See “Copy Paper”, About This Machine.
Other Printing Problems
Problem
Cause
Solution
White lines appear.
When D is blink- Add toner. See p.89 “Adding Toner”.
ing, toner is beginning to run
out.
When printing
graphics, the output and the
screen are different.
If the printer
If you want to print accurately, set the printer driver to
driver is config- print without using the graphics command. See the
ured to use the
printer driver Help.
graphics command, the graphics command
from the machine is used to
print.
Garbled characters are printed.
The correct print- Set the correct printer language.
er language
might have not
been selected.
4
Images are print- The feed orienta- Set the machine's feed orientation and the printer drived in the wrong tion you selected er's feed orientation accordingly. See the printer driver
orientation.
and the feed ori- Help.
entation selected
in the printer
driver's option
setup might not
be the same.
There is considerable delay between the print
start instruction
and actual printing.
“Off mode /
Sleep mode”
might be set.
The machine requires time to warm up if it has been in
“Off mode/Sleep mode”. Specify “Off mode/Sleep
mode” in [System Settings], [Auto Off Timer].
57
Troubleshooting When Using the Printer Function
Problem
Cause
Solution
There is considerable delay between the print
start instruction
and actual printing.
Processing time
depends on data
volume. High
volume data,
such as graphicsheavy documents, take longer to process.
If the data-in lamp is blinking, data has been received by
the printer. Wait for a moment.
Making the following setting on the printer driver may
reduce the computer's workload.
❖ PCL 5c/6
Select the lower value for [Resolution] on the [Print
Quality] tab in the printer properties dialog box.
❖ PostScript 3
Select the lower value in [Resolution]. The location of
this setting is given below. If your operating system
is Windows, select [PostScript (optimize for speed)] in
[PostScript Output Option]. [PostScript Output Option] is
located as follows:
4
• Windows 95 / 98 / Me
[Print Quality] tab in the printer properties dialog
box.
• Windows 2000 / XP, Windows 2003 Server
[PostScript Output Option] in [PostScript Options] on
[Advanced...] on [Layout] tab in the printing preferences dialog box.
• Windows NT 4.0
[File] on [Advanced...] on [Document Defaults] tab in
the printing preferences dialog box.
• Mac OS 9.x
[Printer Specifications] in the print dialog box.
• Mac OS X
[Set 3] tab in [Printer Features] in the print dialog
box.
If you use Windows, select [PostScript (optimize for
speed)]
• Windows 95 / 98 / Me
[PostScript output format:] on the [PostScript] tab in
the printer properties dialog box.
• Windows 2000 / XP, Windows Server 2003
[PostScript Output Option] in [PostScript Options] on
[Advanced...] on [Layout] tab in the printing preferences dialog box.
• Windows NT 4.0
[File] on [Document Defaults] on [Advanced...] tab in
the printing preferences dialog box.
❖ RPCS
Select the lower value for [Resolution:] on the [Print
Quality] tab in the printer driver's dialog box.
Select [Fast] for the [Document type] list on the [Print
Quality] tab in the printer driver's dialog box.
To enable [Change User Settings...], select the [User settings] check box.
See the printer driver Help.
58
Other Printing Problems
Problem
Cause
Solution
Images are cut
off, or excess is
printed.
You may be using paper smaller than the size
selected in the
application.
Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the
reduction function to reduce the image, and then print.
See the printer driver Help.
Page layout is
not as expected.
Print areas differ
depending on
machine used.
Information that
fits on a single
page on one machine may not fit
on a single page
of another machine.
Adjust the [Printable area:] setting in the [Printer Configuration...] dialog box on the [Print Settings] tab in the RPCS
printer driver. See the printer driver Help.
4
Photo images are
coarse.
Some applicaUse the application's settings to specify a higher resolutions print at
tion.
lower resolution.
Solid lines are
printed as broken lines.
Dither patterns
do not match.
Make the following settings with the printer driver:
Change the [Dithering:] setting on the [Image Adjustments]
tab in the [Change User Settings...] dialog box, on the [Print
Quality] tab in the RPCS printer driver. See the printer
driver Help.
Optional compo- Bidirectional
nents connected communication
to the machine
is not working.
are not recognized when using Windows 95
/ 98 / Me, Windows 2000 / XP,
Windows Server
2003, and Windows NT 4.0.
Set up optional devices on the Properties of the printer.
Duplex printing
is malfunctioning.
Duplex printing
cannot be done
with paper set in
the bypass tray.
When using duplex printing, make settings to use paper
from a tray other than the bypass tray.
Duplex printing
is malfunctioning.
The upper tray
Specify a another output tray.
cannot be used as
an output destination in duplex
mode.
Duplex printing
is malfunctioning.
You have loaded Specify another paper type.
thick paper heavier than 90g/m2.
See the printer driver Help.
59
Troubleshooting When Using the Printer Function
4
Problem
Cause
Solution
Duplex printing
is malfunctioning.
Duplex printing
cannot be done
with a tray for
which [1 Sided
Copy] has been
specified as Paper Type on the
System Settings
menu.
Change the Paper Type setting for the tray to [2 Sided
Copy] on the System Settings menu. See “System Settings”, General Settings Guide.
When using
Windows 95 / 98
/ Me / 2000 /
XP, Windows
Server 2003, or
Windows NT 4.0,
combined printing or booklet
printing does not
come out as expected.
The correct application or
printer driver
settings are not
made.
Make sure the application's paper size and orientation
settings match those of the printer driver. If a different
paper size and orientation are set, select the same size
and orientation.
A print instruction was issued
from the computer, but printing
did not start.
User Authentica- Contact the administrators.
tion may have
been set.
No transmission • Interface con- Check using the following procedure:
when using 1394
nection has
A Confirm the IEEE 1394 interface cable is connected
interface connecnot been
securely.
tion.
made.
B Restart the computer. If the error occurs even after
• The correct
executing the above operation, proceed to the folcomputer setlowing steps.
tings are not
C Unplug the IEEE 1394 interface cable connected to
made.
the computer.
D Run the utility tool for the IEEE 1394 interface board,
which is stored in the following path on the CDROM “Printer Drivers and Utilities:
\UTILITY\1394\
(For more information about using the utility tool for
IEEE 1394, see the README file in the same directory on the CD-ROM.)
E Restart the computer.
Changes to print- The correct printer driver color
er driver settings
settings produce are not made.
extreme change
in print colors.
Make only minor adjustments to the [Balance Adjustments] setting on the printer driver's [Change User Settings] tab. The sample displayed on the printer driver
gives only an indication of the adjustment, it does not
give an accurate indication of the printed color.
See the printer driver Help.
60
Other Printing Problems
Problem
Cause
Solution
Images are not
printed in the
specified colors.
The correct print- If it is only one particular color that does not print, turn
er driver settings off the machine's power, and then turn it back on.
are not made.
If the problem persists, contact your service representative.
Color originals
are printed in
black and white.
No color print
• For the functional window: On the [Setup] tab, for
settings are made
[Color/Black and White:], select [Color].
on the printer
• For the custom setting: On the [Print Settings] tab, for
driver.
[Color/Black and White:], select [Color].
PDF files do not
print out/cannot
perform [PDF Direct Print].
PDF files are
password-protected.
To print password-protected PDF files, enter the password in the [PDF Menu] or on Web Image Monitor.
• For details about [PDF Menu], see “PDF Menu”, General Settings Guide.
4
• For details about Web Image Monitor, see the Web
Image Monitor Help.
PDF files do not
print out/cannot
perform [PDF Direct Print].
PDF files cannot
be printed if they
are print-disabled via PDF File
Security.
Change the PDF File Security setting.
PDF files do not
print out/cannot
perform [PDF Direct Print].
High compression PDF files
created using the
machine's scanner function cannot print
directly.
Open the application used to create the PDF, and then
print the file using the application's driver.
Re-save the file in normal (non-compressed) PDF format.
Some types of High Compression PDF files are not supported. Consult your sales representative about the supported file types.
[PDF Direct Print]
Fonts were not
produces strange embedded.
or malformed
characters.
Embed fonts in the PDF file you want to print and then
print.
Printing by Blue- The number of
tooth is slow.
jobs exceeds the
capacity of the
machine.
Reduce the number of jobs.
61
Troubleshooting When Using the Printer Function
Problem
Cause
Printing by Blue- • A communitooth is slow.
cation error
might have
occurred.
• Interference
from
IEEE802.11b
(wireless
LAN) devices
can reduce
communication speed.
Solution
• Remove the machine from close proximity with
IEEE802.11b wireless LAN devices.
• If there are active IEEE802.11b wireless LAN devices
or other Bluetooth devices nearby, relocate the machine or disable those devices.
• Bluetooth
transmission
speeds are
not high.
4
If the problem cannot be solved, contact your service representative.
62
When PictBridge Printing Does Not Work
When PictBridge Printing Does Not Work
This section explains likely causes and possible solutions for problems that can
occur when PictBridge printing.
Problem
Cause
PictBridge is not availa- There is a problem with the USB
ble.
connection or the PictBridge settings.
Solution
Use the following procedure to
check the connection and settings:
A Disconnect and then recon-
nect the USB cable.
B Check the PictBridge settings
are enabled.
C Disconnect the USB cable, and
then turn off the machine.
Turn the machine back on.
When the machine has fully
booted up, reconnect the USB
cable.
When two or more dig- You have connected multiple
ital cameras are condigital cameras.
nected, the second and
subsequent cameras are
not recognized.
Connect one digital camera only.
Do not connect multiple cameras.
Printing is disabled.
The number of originals exceeds
the maximum number of pages
that can be printed at a time.
The maximum specifiable print
quantity at a time is 999.Respecify the quantity to 999 or less, and
then retry printing.
Printing is disabled.
There is no paper of the specified
size remaining.
There is no paper of the specified
size remaining.
4
If you have to use paper that is
not of the specified size, perform
Form Feed. To cancel printing,
perform Job Cancel.
63
Troubleshooting When Using the Printer Function
4
64
5. Troubleshooting When
Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function
problems.
When Scanning is Not Done as Expected
This section explains causes and remedies when scan results are not as expected.
Problem
Cause
Solution
The scanned image is
dirty.
The exposure glass, scanning
glass, exposure glass cover, or
auto document feeder (ADF) is
dirty.
Clean these parts. See p.121
“Maintaining Your Machine”.
The image is distorted
or out of position.
The original was moved during
scanning.
Do not move the original during
scanning.
The image is distorted
or out of position.
The original was not pressed flat
against the exposure glass.
Make sure that the original is
pressed flat against the exposure
glass.
The scanned image is
upside down.
The original was placed upside
down.
Place the original in the correct
orientation. See “Placing Originals”, Copy/Document Server
Reference.
No image results from
scanning.
The original was placed with the
front and back reversed.
When the original is placed directly on the exposure glass, the
side to be scanned must face
down. When the original is fed
via the ADF, the side to be
scanned must face up. See “Placing Originals”, Copy/Document
Server Reference.
Images are scanned in
rotated.
If you set the original with its up- When placing a stack of originals
per edge backward and save full in the ADF, place their upper
color/grey scale images as a TIFF edges first.
or JPEG file, they are scanned in
rotated.
The scanned image
contains white spaces.
• If you scan originals using
functions other than the network TWAIN scanner function, certain paper size and
resolution settings may produce scanned images that are
larger than the specified size
because of margins being
added to the sides.
Scanning at a higher resolution
may reduce the margins.
• If the File Format Converter
(optional ) is installed, the
margins may become wider.
65
Troubleshooting When Using the Scanner Function
When You Cannot Send Scanned Files
The following sections explain likely causes of and solutions for Network Delivery and E-mail Sending-related problems.
When Stored Files Cannot be Accessed
This section explains likely causes of and possible solutions for job access-related problems.
5
Problem
Cause
Solution
The stored file is locked
and is not accessible.
The file, which is password pro- Contact the administrator.
tected, is locked because the password was incorrectly entered ten
times.
When You Cannot Browse the Network to Send a Scanned File
This section explains likely causes of and possible solutions for the Browser Network failing to operate when files are sent.
Problem
Cause
The network cannot be The following machine settings
browsed when specify- may not be correct:
ing the destination fold- • IPv4 address
er.
• Subnet Mask
Solution
Check the settings. See “Network
Settings”, General Settings
Guide.
When the TWAIN Driver Cannot be Started
This section explains likely causes of and possible solutions for the TWAIN driver failing to operate.
66
Problem
Cause
Solution
The Scanner Properties
dialog box cannot be
displayed.
Advanced encryption has been
specified in the extended security
setting.
For details about the extended security setting, contact an administrator.
When You Cannot Send Scanned Files
When Stored Files Cannot be Edited
This section explains likely causes of and possible solutions for the TWAIN driver failing to operate.
Problem
Cause
Solution
Stored files cannot be
deleted. File names and
passwords cannot be
changed. Files cannot
be redelivered.
Limits have been imposed using
the available extended security
function.
Contact the administrator.
When the Network Delivery Function Cannot be Used
This section explains likely causes of and possible solutions for the Network Delivery function failing to operate.
Problem
Cause
Solution
The network delivery
function cannot be
used.
The delivery software may be an
old version or a security setting
may be specified.
Contact the administrator.
The network delivery
function cannot be
used.
The network delivery function
setting is not correct.
Specify it correctly. See “Settings
Required to Use the Network Delivery Scanner”, General Settings
Guide.
5
Operations are Not Possible When Messages Appear
This section explains likely causes of and possible solutions for messages that
appear and when the machine fails to operate.
Message
Cause
Solution
Destination list
/ machine settings are updated. Selected
destinations or
function settings have been
cleared. Please
re-select the
settings.
The destination list is being updated from the network using
SmartDeviceMonitor for Admin.
Depending on the number of destinations to be updated, there
may be some delay before you
can resume operation. Operations are not possible while this
message is displayed.
Wait until the message disappears. Do not switch off the power while this message is
displayed.
67
Troubleshooting When Using the Scanner Function
When a Message is Displayed
This section explains likely causes of and possible solutions for error messages
that may appear on the machine's control panel.
When a Message is Displayed on the Control Panel
This section explains causes and remedies if an error message appears on the
display of the control panel.
Important
❒ If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For information
about how to turn off the main power switch, see About This Machine.
5
Message
Cause
Solution
Connection with
LDAP server has
failed. Check
the server status.
A network error has occurred
and connection has failed. Try the
operation once more.
Try the operation once more. If
the message is still shown, the
network may be crowded. Check
the information of System Settings. See “System Settings”,
General Settings Guide.
LDAP server au- The user name and password dif- Make settings correctly for the
thentication has fer from those set for LDAP Au- user name and the password for
thentication.
LDAP server authentication.
failed. Check
the settings.
The destination
list has been
updated. Specified destination(s) or
sender's name
has been
cleared.
A specified destination or sender's name was cleared when the
destination list in the delivery
server was updated.
A network error has occurred.
Updating the
destination list
has failed. Try
again?
The destination
list has been
updated. Specified destination(s) or
sender's name
has been
cleared.
68
The destination list is being updated.
Specify the destination or sender's name again.
Check whether the server is connected.
If a destination or sender's name
was already selected, re-select it
after this message disappears.
When a Message is Displayed
Message
Cause
Solution
Exceeded max.
number of files
which can be
sent at the same
time. Reduce the
number of the
selected files.
The number of files exceeded the
maximum number possible.
Reduce the number of files and
send them again.
Cannot detect
original size.
Place original
again, then
press the Start
key.
You have loaded paper of a size
not shown on the paper size selector.
• Place the original correctly.
• Specify the scan size.
• When placing an original directly on the exposure glass,
the lifting/ lowering action of
the ADF triggers the automatic original size detection process. Lift the ADF by more than
30 degrees. See “Placing Originals”, Copy/Document Server Reference.
Exceeded max.
No. of results
to display.
Max.:
Search results have exceeded the
max. displayable number.
Search again after changing the
search conditions.
You do not have
the privileges
to use this
function.
The machine has not been set to
allow you to use the function.
Contact the administrator.
The maximum number of standExceeded max.
number of stand- by files was exceeded.
by files.Try
again after the
current file is
sent.
Exceeded time
limit for LDAP
server search.
Check the server
status.
A network error has occurred
and connection has failed.
5
There are 100 files waiting in the
sending queue for e-mail, Scan to
Folder, or delivery functions.
Wait until files have been sent.
Try the operation once more. If
the message is still shown, the
network may be crowded. Check
the information of System Settings. See “System Settings”,
General Settings Guide.
69
Troubleshooting When Using the Scanner Function
5
70
Message
Cause
Solution
The specified
group contains
some destination(s) that do
not have access
privileges. Do
you want to select only the
privileged destination(s)?
The specified group contains
some destinations for sending by
e-mail and some destinations for
sending by Scan to Folder.
To select destinations for sending
by email, press [Select] for the
message displayed on the e-mail
screen. To select destination for
sending by Scan to Folder, press
[Select] for the message displayed
on the Scan to Folder screen.
Cannot find the
specified path.
Please check the
settings.
The destination computer name
or folder name is invalid.
Check whether the computer
name and the folder name for the
destination are correct.
The maximum number of specifiExceeded max.
number of alpha- able alphanumeric characters in a
numeric charac- path has been exceeded.
ters for the
path.
The maximum number of characters which can be entered for the
path is 128. Check the number of
character you entered, and then
enter the path again. See “Transmission function”, Scanner Reference.
You have tried to delete files
The selected
without the authority to do so.
file(s) contained file(s)
without access
privileges. Only
file(s) with access privileges
will be deleted.
The files can be deleted by the file
administrator. To delete a file
which you are not authorized to
delete, contact the administrator.
Some of selected
files are currently in use.
They could not
be deleted.
You cannot delete a file which is
waiting to be transmitted (“Waiting” status displayed) or whose
information is being changed
with DeskTopBinder.
Cancel transmission (“Waiting”status cleared) or the DeskTopBinder setting, and then
delete the file.
Cannot cancel
sending all selected file(s).
Certain file(s)
are currently
being sent.
You cannot cancel a file currently
being sent.
You can only cancel files waiting
to be sent. You cannot cancel files
already sent or currently being
sent, files that were sent but did
not reach the destination, or files
that have been cancelled.
Selected file is
currently in
use. Cannot
change file
name.
You cannot change the name of a
file whose status is “Waiting” or
that is being edited with DeskTopBinder.
Change the file name after canceling delivery or completing editing.
When a Message is Displayed
Message
Cause
Solution
Selected file is
currently in
use. Cannot
change password.
You cannot change the name of a
file whose status is “Waiting” or
that is being edited with DeskTopBinder.
Delete the password after canceling delivery or completing editing.
Selected file is
currently in
use. Cannot
change user
name.
You cannot change the password
of a file whose status is “Waiting”
or that is being edited with DeskTop Binder.
A sender's name should be specified before sending e-mail. Send
e-mail after specifying the sender's name.
Connection with
the destination
has failed.
Check the status
and connection.
To check the
current status,
press [Scanned
Files Status].
The correct Network settings are
not made.
• Check the network settings of
the client computer.
Authentication
with the destination has
failed. Check
settings. To
check the current status,
press [Scanned
Files Status].
The entered user name or password was invalid.
Sender has not
been specified.
The sender's name was not speci- A sender's name should be specified.
fied before sending e-mail. Send
e-mail after specifying the sender's name.
• Check that components such
as the LAN cable are connected properly.
• Check that the server settings
are correct and the server is
working properly.
5
• Check that the user name and
password are correct.
• Check that the ID and password for the destination folder are correct.
• A password of 128 or more
characters may not be recognized.
Exceeded max. E- The maximum e-mail size has
mail size. Send- been exceeded.
ing E-mail has
been cancelled.
Check [Max. Email Size] in
Scanner Features.
Sending the data A network error has occurred
has failed. The and a file was not sent correctly.
data will be resent later.
• Increase the size of [Max. E-mail
Size].
• Set [Divide & Send E-mail] to
[Yes (per Page)] or [Yes (per Max.
Size)].
See “Send Settings”, General Settings Guide.
Wait until sending is retried automatically after the preset interval.
If sending fails again, contact the
administrator.
71
Troubleshooting When Using the Scanner Function
Message
Cause
Transmission has While a file was being sent, a netfailed. To check work error occurred and the file
the current sta- could not be sent correctly.
tus, press
[Scanned Files
Status].
5
Try the operation once more. If
the message is still shown, the
network may be crowded. Contact the administrator. If multiple
files were sent, use the Scanned
Files Status screen to check for
which file the problem occurred.
Transmission has
failed. Insufficient memory in
the destination
hard disk. To
check the current status,
press [Scanned
Files Status].
Transmission has failed. There
was not enough free space on the
hard disk of the SMTP server,
FTP server, or client computer at
the destination.
Output buffer is
full. Sending
the data has
been cancelled.
Please try again
later.
Too many jobs are in standby
Retry sending after sending jobs
state, and sending was cancelled. in standby state completes.
Allocate sufficient space.
The file being stored has exceedExceeded max.
number of pages ed the max. number of pages for
per file. Do you one file.
want to store
the scanned pages as 1 file?
Specify whether to use the data or
not. Scan the pages that were not
scanned and store them as a new
file. See Storing Files Using the
Scanner Function Scanner Reference.
Exceeded maximum Too many files are waiting to be
delivered.
number of file
to store. Delete
all unnecessary
files.
Please try again after they have
been delivered.
Too many files are waiting to be
Exceeded max.
number of stored delivered.
files. Cannot
send the scanned
data as capturing files is unavailable.
Please try again after they have
been delivered.
Exceeded max.
number of files
which can be
used in Document
Server at the
same time.
72
Solution
The maximum number of files
that can be stored in the document server has been exceeded.
Check the files stored by the other
functions, and then delete unneeded files. See “Document
Server”, Copy/Document Server
Reference.
When a Message is Displayed
Message
Cause
Solution
Entered protec- The correct protect destination
code was not entered.
tion code for
destination is
incorrect.
Please re-enter.
Make sure the protection code is
correct, and then enter it again.
See “Registering a Protection
Code”, General Settings Guide.
The entered password is incorEntered user
code is not cor- rect.
rect.
Check the authentication setting,
and then specify a correct password.
The maximum enterable number
Exceeded max.
number of alpha- of alphanumeric characters has
numeric charac- been exceeded.
ters.
Make sure the maximum number
of characters which can be entered, and then enter it again. See
“Values of various set items for
transmission/storage/delivery
function”, Scanner Reference.
Authentication
has failed.
The entered login user name or
login password is incorrect.
Check the login user name and
login password. The machine is
unable to authenticate. Contact
an administrator.
5
The entered path The entered path format is incor- Confirm the destination computer and the path, and then enter it
is not correct. rect.
again.
Please re-enter.
Captured file
exceeded max.
number of pages
per file. Cannot
send the scanned
data.
The maximum number of pages
per file has been exceeded.
Reduce the number of pages in
the transmitted file, and then resend the file. See “Storage function”, Scanner Reference.
Original is being scanned by
another function. Please
wait.
The machine is using another
function such as copying.
Retry scanning after the operation with the other function is
completed.
E-mail address
entered is not
correct. Please
re-enter.
The entered e-mail address is incorrect.
Make sure the e-mail address is
correct, and then enter it again.
Memory is full.
Scanning has
been cancelled.
Press [Send] to
send the scanned
data, or press
[Cancel] to delete.
Because there is not enough free
hard disk space in the machine
for delivering or sending by email while storing in the Document Server, only some of the
pages could be scanned.
Specify whether to use the data or
not.
73
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Memory is full. Because of insufficient hard disk Try one of the following measures:
Cannot scan. The space, the first page could not be • Wait for a while, and then rescanned.
scanned data
try the scan operation.
will be deleted.
• Reduce the scan area or scanning resolution. See “Setting
items for Scan Settings”, Scanner Reference.
• Delete unneeded stored files.
See “Deleting a Stored File”,
Scanner Reference.
5
Memory is full.
Do you want to
store scanned
file?
Because there is not enough free Specify whether to use the data or
hard disk space in the machine
not.
for storing in the Document Server, only some of the pages could
be scanned.
No paper. Load
paper of one of
the following
sizes, then
press [Start
Printing].
No paper is set in the specified
paper tray.
The scanned original exceeded
Exceeded max.
maximum data capacity.
data capacity.Check the
scanning resolution, then reset
original(s).
Specify the scan size and resolution again. Note that it may not be
possible to scan very large originals at a high resolution. See “Relationship between Resolution
and File Size”, Scanner Reference.
The scanned data exceeded maxExceeded max.
imum data capacity.
data capacity.Check scanning resolution,
then press Start
key again.
Specify the scan size and resolution again. Note that it may not be
possible to scan very large originals at a high resolution. See “Relationship between Resolution
and File Size”, Scanner Reference.
Exceeded max.
page capacity
per file. Press
[Send] to send
the scanned data, or press
[Cancel] to delete.
74
Load paper of the sizes listed in
the message.
The number of scanned pages ex- Select whether to send the data so
ceeded maximum page capacity. far.
When a Message is Displayed
When a Message is Displayed on the Client Computer
This section explains likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒ If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For information
about how to turn off the main power switch, see About This Machine.
Message
Cause
Solution
Clear Misfeed(s) A paper misfeed has occurred in- Remove jammed originals, and
side the ADF.
place them again.
in ADF.
Check whether the originals are
suitable to be scanned by the machine.
Invalid Winsock
version. Please
use version 1.1
or higher.
You are using an invalid version
of Winsock.
The name is al- You tried to register a name that
is already in use.
ready in use.
Check the registered names.
Install the operating system of
the computer or copy Winsock
from the operating system CDROM.
5
Use another name.
Cannot detect
the paper size
of the original.
Specify the
scanning size.
The set original was misaligned.
• Place the original correctly.
Cannot add any
more scanning
mode.
The maximum number of registerable scan modes has been exceeded.
The maximum number of modes
that can be stored is 100. Delete
unneeded modes.
Cannot specify
any more scanning area.
The maximum number of registerable scan areas has been exceeded.
The maximum number of scanning areas that can be stored is
100. Delete unneeded scanning
area.
Call Service
Please call your
service representative.
An unrecoverable error has occurred in the machine.
Call your service representative.
• Specify the scan size.
• When placing an original directly on the exposure glass,
the lifting/lowering action of
the ADF triggers the automatic original size detection process. Lift the ADF by more than
30 degrees.
The TWAIN scanner function
Scanner is not
available on the cannot be used on this machine.
specified device.
Contact your service representative.
75
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
• The machine's main power
• Set the main power switch to
Scanner is not
switch is off.
“On”.
available. Check
the scanner con- • The machine is not connected • Check whether the machine is
to the network correctly.
connected to the network cornection status.
rectly.
• Deselect the personal firewall
function of the client computer.
• Use an application such as telnet to make sure SNMPv1 or
SNMPv2 is set as the machine’s protocol. See “Network Settings”, General
Settings Guide and “Using
telnet”, Network Guide.
5
76
No response from
the scanner.
The machine is not connected to
the network correctly.
Check whether the machine is connected to the network correctly.
No response from
the scanner.
The network is crowded.
Wait for a while, and then try to
reconnect.
Fatal error has
occurred in the
scanner.
The application-specified scan
Check whether the scanning setconditions have exceeded the set- tings made with the application
ting range of the machine.
exceed the setting range of the
machine.
Fatal error has
occurred in the
scanner.
An unrecoverable error has occurred on the machine.
An unrecoverable error has occurred in the machine. Call your
service representative.
Cannot connect
to the scanner.
Check the network Access Mask
settings in User
Tools.
An access mask is set.
Contact the network or scanner
administrator.
Scanner is not
ready. Check the
scanner and the
options.
The ADF cover is open.
Check whether the ADF cover is
closed.
When a Message is Displayed
Message
Cause
Scanner memory is insufficient.
Insufficient
memory. Reduce
the scanning area.
Solution
• Reset the scan size.
• Lower the resolution.
• Set with no compression. See
TWAIN Driver help.
The problem may be due to the
following cause:
• The Relationship between the
Resolution and the Scanning
Area” chart in Help for halftone scanning might not always apply. Scanning cannot
be performed if large values
are set for brightness when
using halftone or high resolution.
When a paper misfeed occurs in
Insufficient
the machine during printing,
memory. Reduce
the scanning ar- scanning cannot be performed.
ea.
Cannot find
"XXX" scanner
used for the
previous scan.
"YYY" will be
used instead.
( “XXX” and “YYY” indicate scanner names.)
After the misfed paper has been
removed, proceed with scanning.
5
• The main power switch of the • Check whether the main powpreviously used scanner is not
er switch of the scanner used
set to “On”.
for the previous scan is turned
off.
• The machine is not connected
to the network correctly.
• Check the previously used
scanner is connected to the
network correctly.
• Cancel the Personal Firewall
of the client computer.
• Use an application such as telnet to make sure SNMPv1 or
SNMPv2 is set as the machine’s protocol. See “Network Settings”, General
Settings Guide and “Using
telnet”, Network Guide.
• Select the scanner used for the
previous scan.
Error has occurred in the
scanner driver.
An error has occurred in the driver. • Check whether the network
cable is connected correctly to
the client computer.
• Check whether the Ethernet
board of the client computer is
recognized correctly by Windows.
• Check whether the client computer can use the TCP/IP protocol.
77
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Communication
error has occurred on the
network.
A communication error has occurred on the network.
Check whether the client computer can use the TCP/IP protocol.
A function of the machine other Wait for a while and reconnect.
Scanner is in
than the scanner function is being
use for other
function. Please used such as the copier function.
wait.
Memory is insufficient.
Insufficient
memory. Close
all other applications, then
restart scanning.
No User Code is Access is restricted with user
registered. Con- codes.
sult your system
administrator.
5
Any of Login
User Name, Login
Password or
Driver Encryption Key is incorrect.
78
The entered login user name,
password, or driver encryption
key was invalid.
• Close all the unnecessary applications running on the client computer.
• Uninstall the TWAIN driver,
and then reinstall it after restarting the computer.
Contact the administrator of the
machine.
• Check the login user name,
login password, and driver
encryption key.
• Permission to use this function has not been granted.
Contact the administrator.
6. Adding Paper, Toner and
Staples
This chapter explains troubleshooting procedures that are applicable to all the
machine's functions.
Loading Paper
This section explains what to do when paper runs out and needs reloading.
R CAUTION:
• When loading paper, take care not to trap or injure your fingers.
Tray 1 and LCT use 81/2”×11” K exclusively. Load only 81/2”×11” K paper at
all times.
Note
❒ Fan the paper before loading.
❒ Straighten curled or warped paper before loading.
❒ If you want to load A4K paper in Tray 1 or LCT, contact your service representative.
❒ For paper types and sizes, see “Recommended Paper Sizes and Types”,
About This Machine.
❒ To load paper in the bypass tray, see “Using the Bypass Tray”, Copy/Document Server Reference.
Loading Paper into the Paper Trays
The following procedure explains loading paper (in paper tray 2 as an example).
Important
❒ Tray 1 uses only 8 1/2” × 11” K paper. If you want to load A4 K, contact your
service representative.
❒ The position of the side and end fences can be changed in tray 2, 1 tray paper
unit, and 2 tray paper unit. Paper of various sizes can then be loaded in them.
When changing paper size, see “Changing the Paper Size”.
❒ Do not stack paper over the limit mark.
79
Adding Paper, Toner and Staples
A Carefully pull out the paper tray until it stops.
AMJ001S
B Square the paper and load it print side up.
6
AMJ002S
C Carefully push the paper tray fully in.
Note
❒ If you load a paper size that is not selected automatically, you will need to
specify the paper size with the control panel. Following paper sizes that
are not selected automatically.
• A3L
• B4L
• A4KL
• B5KL
• A5L
• 81/2”×14”L
• 71/4”×101/2”KL
• 8”×13”L
• 8 1/2”×13”L
• 8 1/4”×13”L
• 8KL
• 16KKL
80
Loading Paper
Reference
p.83 “Changing the Paper Size”
p.86 “Changing to a Size That is Not Automatically Detected”
Loading Paper into the Large Capacity Tray
The following procedure explains loading paper into the LCT.
Important
❒ LCT (optional) uses 81/2”×11”K paper exclusively. Only load 81/2”×11”K
paper. If you want to load A4K, contact your service representative.
❒ Align the paper stacks and load them against the left and right walls, or a paper misfeed might occur.
❒ Do not stack paper over the limit mark.
A Pull out the LCT, slowly until it stops.
6
AMJ003S
B With the print side up, align all four sides of two paper stacks, and then
load them next to each other in the tray. Each side has a limit of 1,000 sheets.
AMJ004S
C Push the paper tray slowly in until it stops.
81
Adding Paper, Toner and Staples
Orientation-Fixed Paper or Two-Sided Paper
The following explains loading paper whose orientation and print side is specified (letterhead paper).
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead
paper, punched paper, or copied paper) might not print correctly, depending on
how the originals and paper are placed. Select [On] in Letterhead Setting under
Copier/Document Server Features, and then place the original and paper as
shown below. See “Letterhead Setting”, General Settings Guide. When printing
with the printer function, placement orientation is the same.
❖ Original Orientation
Exposure glass
ADF
•copy
•scanner
6
❖ Paper Orientation
Paper loading
Copy mode
Paper tray
Place originals
on the exposure
glass.
Place originals
in the ADF.
Bypass tray
Place originals
on the exposure
glass.
Place originals
in the ADF.
Paper orientationK
Paper orientationL
Note
❒ For [System Settings], specify Letterhead as “Paper Type” for the paper tray
you want to use. See “Tray Paper Settings”, General Settings Guide.
82
Changing the Paper Size
Changing the Paper Size
This section explains how to change a paper size.
Procedures for changing the paper size differ depending on the tray (tray 1 or
other optional paper tray units). Make sure you are following the appropriate
procedure before you begin.
Note
❒ Be sure to select the paper size with User Tools. If you do not, misfeeds might
occur.
❒ Tray 1 and LCT (optional) use only 8 1/2” × 11”K paper. To load A4K, contact your service representative.
❒ Fan the paper before loading.
❒ Straighten curled or warped paper before loading.
❒ For details about paper sizes and types, see “Copy Paper”, About This Machine.
Changing the Paper Size in the Paper Tray
6
The following procedure explains how to change a paper size in the paper tray.
Important
❒ Do not stack paper over the limit mark.
❒ Check the top of the paper is aligned to the right side.
A Check that paper in the paper tray is not being used for copying, and then
pull the tray carefully out until it stops.
AMJ001S
B Remove papers if loaded.
83
Adding Paper, Toner and Staples
C Release the lock on the side fences.
AMJ015S
D While pressing down the release lever, slide the side fences until they are
aligned the paper size you want to load.
6
AMJ016S
E Slide the end fence until it is aligned with the size of paper to you want to
load.
ZHXH760J
84
Changing the Paper Size
F Square the paper and load it print side up.
AMJ002S
G Re-lock the side fences again.
6
AMJ015S
H Carefully slide the paper tray fully in.
I Check the size on the display.
Note
❒ If there is space between the side fence and paper, bring the side fence
flush against the edge of the paper.
85
Adding Paper, Toner and Staples
Changing to a Size That is Not Automatically Detected
If you load a paper size that is not selected automatically, you need to specify the
paper size with the control panel.
Important
❒ Following paper sizes that are not selected automatically.
•
•
•
•
•
•
•
•
•
•
•
•
6
A3L
B4L
A4KL
B5KL
A5L
81/2”×14”L
71/4”×101/2”KL
8”×13”L
81/2”×13”L
81/4”×13”L
8KL
16KKL
A Press the {User Tools/Counter} key.
AMG041S
B Press [System Settings].
86
Changing the Paper Size
C Press [Tray Paper Settings] tab.
D Select the tray for which you want to change the paper settings.
Press either of [Tray Paper Size: Tray 2] to [Tray Paper Size: Tray 4].
6
E Select the loaded paper size and feed direction, and then press [OK].
The set paper size and feed direction is displayed.
87
Adding Paper, Toner and Staples
F Press the {User Tools/Counter} key.
AMG041S
The initial display is shown.
Note
❒ If you want to print on paper that is selected automatically after printing
on a paper size that is not selected automatically, you must return the setting to “Auto Detect”. Reload the paper, repeat step A to D. and select “Auto Detect” in step E. The setting is returned to “Auto Detect”.
6
88
Adding Toner
Adding Toner
This section explains adding and storing toner.
R WARNING:
• Do not store toner, used toner, or toner containers in a place with an
open flame. The toner might ignite and cause burns or a fire.
R CAUTION:
• Keep toner (used or unused) and toner containers out of reach of children.
See a doctor immediately if you accidentally swallow toner.
R CAUTION:
• If toner or used toner is inhaled, gargle with plenty of water and move into a
fresh air environment. Consult a doctor if necessary.
R CAUTION:
• If toner or used toner gets into your eyes, flush immediately with large
amounts of water. Consult a doctor if necessary.
R CAUTION:
• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.
6
R CAUTION:
• Avoid getting toner on your clothes or skin when removing a paper jam or
replacing toner. If your skin comes into contact with toner, wash the affected
area thoroughly with soap and water.
• If toner gets on your clothing, wash with cold water. Hot water will set the
toner into the fabric and may make removing the stain impossible.
R CAUTION:
• Open toner cartridges carefully. If you open them forcefully, toner can spill,
dirtying your clothes or hands, and possibly resulting in accidental ingestion.
Important
❒ Fault may occur if you use toner other than the recommended type.
❒ When adding toner, do not turn off the operation switch. If you do, settings
will be lost.
❒ Always add toner when the machine instructs you.
When a message “D Add Toner” is shown on the display, replace the applicable
color-toner.
Store toner containers in a cool, dry place free from direct sunlight.
Store on a flat surface.
89
Adding Paper, Toner and Staples
Note
❒ You can check name of the required toner name and the replacement procedure using the “DAdd Toner” screen.
❒ Press [System Status] to check contact number where you can order supplies.
See p.4 “Checking Machine Status and Settings”.
❒ You can add all four color toners in the same way.
Inserting Toner
The following describes how to replace toner.
Important
❒ Do not shake the removed toner cartridge. The remaining toner might scatter.
6
AMK002S
90
Adding Toner
Sending Fax Messages When Toner Has Run Out
When the machine has run out of toner, the indicator on the display lights. Note
that even if there is no toner left, you can still send fax documents.
Important
❒ If number of communications executed after the toner has run out and not
listed in the automaticallyoutput Journal exceeds 200, communication is not
possible.
A Make sure that the machine is in facsimile mode.
B Press [Exit], and then perform transmission operation.
The error message disappears.
Note
❒ The report that can be printed for transmitted files cannot be printed for
files transmitted with Memory Transmission.
❒ If the fax screen does not appear in step A, press the {Facsimile} key.
6
Used Toner
Toner cannot be re-used.
91
Adding Paper, Toner and Staples
Maintenance
This section explains how to adjust the color registration and gradation by specifying the settings in [Maintenance].
Adjusting the Color Registration
When the machine is moved, the Fusing Unit is replaced, or after printing repeatedly for some time, registration shifting might occur. By performing color
registration adjustment, you can maintain optimum print results.
Color Registration
If the color documents show registration shifting, perform automatic color registration.
A Press the {User Tools/Counter} key.
6
AMG041S
B Press [Maintenance].
92
Maintenance
C Press [Color Registration].
D Press [OK].
6
Auto color registration takes about fifty seconds. When it is completed, the
display returns to the color registration menu.
E When you have made all the settings, press the {User Tools/Counter} key.
The initial display is shown.
93
Adding Paper, Toner and Staples
Auto Color Calibration
If a certain color is strong or the color of the copy differs from the original, adjust
the yellow, magenta, cyan and black balance.
Note
❒ If “DToner is almost empty.” is shown on the display panel, the test pattern
cannot be printed.
A Press the {User Tools/Counter} key.
AMG041S
6
B Press [Maintenance].
C Press [Auto Color Calibration].
D Press [Ping].
E Press [Start Printing] and a test pattern will be printed.
F Place the test pattern on the exposure glass and press [Start Scanning].
The image will be corrected after “Please wait.” disappears.
Note
❒ When performing the auto color calibration from the copy function, press
[Ping] under Copier Function. When performing from the printer function,
press [Ping] under Printer Function.
❒ The test pattern will not be read if it is set in the ADF.
94
Maintenance
❒ When performing the auto color calibration from the printer function, select test patterns from [600 × 600 dpi], [1800 × 600 dpi] and [1800 × 600 dpi] and
then press [Start Printing].
❒ The test pattern will be printed on an A4K, 81/2”× 11”K size page (If
A4K is not available then A3 L, B4 JISL will be used.). Make sure to
check the paper set in the paper tray.
❒ Set the test pattern in the following way:
GCCLCPIE
❒ When the ADF is installed, make sure to set the test pattern on the exposure glass, and then 2 or 3 white sheets, same size as the test pattern, above
the test pattern.
6
Returning to the Previous Setting
“Previous Setting” means to return to the previous status before any changes.
A Press [Previous Setting].
B Press [Yes].
The settings return to the previous contents.
Note
❒ When returning the auto color calibration of the copy function, press [Previous Setting] of the Copier Function. If returning the auto color calibration
of the printer function, press [Previous Setting] of the Printer Function.
95
Adding Paper, Toner and Staples
Adding Staples
This section explains what to do when staples need replacing.
Important
❒ Stapling failures or jams may occur if you use a staple cartridge other than
that recommended.
Refill the stapler according to the finisher type. (Check the type if you are unsure.) For details about type of finisher, see “Options”, About This Machine.
6
96
Adding Staples
Booklet Finisher
The following procedure explains how to add staples to the Booklet Finisher.
6
AMK003S
97
Adding Paper, Toner and Staples
500-sheet Finisher
The following procedure explains how to add staples to the 500-sheet Finisher.
6
AMK004S
98
Adding Staples
1000-sheet Finisher
The following procedure explains how to add staples to the 1000-sheet Finisher.
6
AMK005S
99
Adding Paper, Toner and Staples
Replacing the Stamp Cartridge
If the transmission stamp becomes faint, replace the cartridge.
Important
❒ This stamp cartridge is used for facsimile and scanner functions.
❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink
leakage.
❒ Be sure not to dirty your fingers with ink from the cartridge.
❒ Use the cartridge specified for this machine.
A Open the ADF unit.
6
AMJ046S
B Opens the stamp cover.
AMJ045S
C Pull out the old stamp cartridge.
AMJ021S
100
Replacing the Stamp Cartridge
D Insert the new stamp cartridge.
Insert the cartridge until the metal parts are no longer visible.
new cartridge
AMK006S
E Close the stamp cover.
6
AMJ022S
F Close the ADF unit.
101
Adding Paper, Toner and Staples
6
102
7. Clearing Misfeeds
This chapter explains what to do when paper or originals misfeed (become
jammed inside the machine).
Removing Jammed Paper
R CAUTION:
• The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper.
R CAUTION:
• Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher's staple unit. You can trap your fingers if you do not.
Important
❒ When clearing misfeeds, do not turn off the operation switch. If you do, your
copy settings will be lost.
❒ To prevent misfeeds, do not leave any torn scraps of paper inside the machine.
❒ If paper misfeeds occur frequently, contact your service representative.
Note
❒ For details about how to locate and remove misfeeds, see “Checking Jammed
Paper” or “Removing Jammed Paper”.
Reference
p.104 “Locating Jammed Paper”.
p.105 “Removing Jammed Paper”.
103
Clearing Misfeeds
Locating Jammed Paper
If a misfeed happens, remove the misfed paper or original following the procedures stated on the sticker on the rear of main unit front cover.
A misfeed has occurred in the place corresponding to the letter displayed on the
control panel.
7
AMJ013S
A Press the key of the section from where you want to remove the jammed paper.
B After each step is complete, press [Next]. To go back to the previous step,
press [Previous].
104
Removing Jammed Paper
C When the jammed paper is entirely removed, restore the machine to its
original state.
Note
❒ More than one misfeed may be indicated. When this happens, check all the
areas indicated.
Removing Jammed Paper
The following procedure explains how to remove jammed papers.
Important
❒ The internal parts of the machine may be hot. Wait for the duplex unit to cool
down before clearing a paper jam in the unit.
• When A is lit
7
AMK007S
• When B is lit
AMK008S
105
Clearing Misfeeds
• When C is lit
AMK009S
• When D is lit
7
AMK010S
106
Removing Jammed Paper
• When P is lit
AMK011S
• When R is lit (when Booklet Finisher is installed)
7
AMK012S
107
Clearing Misfeeds
• When R is lit (when Booklet Finisher is installed)
AMK013S
• When R is lit (when Booklet Finisher is installed)
7
AMK014S
108
Removing Jammed Paper
• When R is lit (when 500-sheet Finisher is installed)
AMK015S
• When R is lit (when 1000-sheet Finisher is installed)
7
AMK001S
• When Y is lit
AMK016S
109
Clearing Misfeeds
• When Z is lit
AMK017S
Note
❒ Inside the finisher, or inside the front cover, there is a sticker explaining how
to remove misfed paper.
❒ If a detailed removal instruction appears on the right of the screen, follow it.
❒ You can also use the procedure indicated in [System Status] to remove jammed
paper.
7
110
Removing Jammed Staples
Removing Jammed Staples
This section explains how to remove jammed staples.
Important
❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over
in the tray.
❒ When the finisher is installed, after removing jammed staples, staples will not
be ejected the first few times you try to use the stapler.
Remove the jammed staples according to the finisher type. (Check the type if
you are unsure.) For details about type of finisher, see “Options”, About This
Machine.
Booklet Finisher
The following procedure explains how to remove jammed staples from the
Booklet Finisher.
7
AMK018S
111
Clearing Misfeeds
500-sheet Finisher
The following procedure explains how to remove jammed staples from the 500sheet Finisher.
7
AMK019S
112
Removing Jammed Staples
1000-sheet Finisher
The following procedure explains how to remove jammed staples from the 1000sheet Finisher.
7
AMK020S
113
Clearing Misfeeds
Removing Punch Waste
This section explains how to remove punch waste.
Note
❒ While “Hole Punch Receptacle is full.” is displayed, you cannot use
the Punch function.
Booklet Finisher
The following procedure explains how to remove punch wastes from the Booklet Finisher.
A Open the front cover of the Booklet Finisher.
7
AMJ029S
B Pull out the punch waste box carefully, and then remove punch waste.
AMJ005S
114
Removing Punch Waste
C Reinstall the punch waste box.
AMJ030S
D Close the front cover of the Booklet Finisher.
“Hole Punch Receptacle is full.” disappears.
Note
❒ If you do not reinstall the punch waste box in Step C, the “Hole Punch Receptacle is full.” message continues to be displayed.
❒ If the message is still displayed, reinstall the punch waste box.
❒ The message “Hole Punch Receptacle is full.” may appear even
when the punch waste box is not yet full. If this happens, the position of
the punch waste box (indicated by the arrow as shown) may be blocked by
punch waste. Remove the punch waste.
7
AMJ006S
115
Clearing Misfeeds
7
116
8. Remarks
This chapter describes how to maintain and operate the machine.
Where to Put Your Machine
This section provides precautions for installation, movement and disposal.
Machine Environment
Choose your machine's location carefully.
Environmental conditions greatly affect its performance.
Optimum Environmental Conditions
The following describes precautions when moving the machine.
R CAUTION:
• Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur.
• Do not place the machine on an unstable or tilted surface. If it topples over,
an injury might occur.
R CAUTION:
• After you move the machine, use the caster fixture to fix it in place. Otherwise the machine might move or come down to cause an injury.
R CAUTION:
• Make sure the room where you are using the machine is well ventilated.
Good ventilation is especially important when the machine is used heavily.
Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)
Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)
A strong and level base.
The machine must be level within 5 mm, 0.2 inches: both front to rear and left
to right.
• To avoid possible buildup of ozone, make sure to locate this machine in a
large well ventilated room that has an air turnover of more than 30
m3/hr/person.
•
•
•
•
117
Remarks
Environments to Avoid
• Locations exposed to direct sunlight or other sources of strong light (more
than 1,500 lux).
• Locations directly exposed to cool air from an air conditioner or heated air
from a heater. (Sudden temperature changes can cause condensation to form
inside the machine.)
• Locations close to machines generating ammonia, such as a diazo copy machine.
• Places where the machine will be subject to frequent strong vibration.
• Dusty areas.
• Areas with corrosive gases.
Moving
The following describes precautions when moving the machine.
R CAUTION:
• Contact your service representative if you need to lift the machine (such as
when relocating it to another floor). Do not attempt to lift the machine without
the assistance of your service representative. The machine will be damaged
if it topples or is dropped, resulting in malfunction and risk of injury to users.
The machine's various handling areas are for service engineer use only. Do
not touch these areas.
8
R CAUTION:
• Before moving the machine, be sure to disconnect all external connections,
especially the power cord from the wall outlet. Damaged power cords are a
fire and electric shock hazard.
R CAUTION:
• Unplug the power cord from the wall outlet before you move the machine.
While moving the machine, you should take care that the power cord will not
be damaged under the machine.
Important
❒ Be careful when moving the machine. Take the following precautions:
• Turn off the main power. See p.43 “Turning Off the Main Power / In the
Event of Power Failure”.
• Unplug the power cord from the wall outlet. When you pull out the plug
from the socket, grip the plug to avoid damaging the cord, thereby reducing the risk of fire or electric shock.
• Close all covers and trays, including the front cover and bypass tray.
118
Where to Put Your Machine
❒ Keep the machine level and carry it carefully, taking care not to jolt or tip it.
Rough handling may cause a malfunction or damage the hard disk or memory, resulting in loss of stored files.
❒ Do not take off the holding stand.
❒ Protect the machine from strong shocks. Impact can damage the hard disk
and cause stored files to be lost. As a precautionary measure, files should be
copied to another computer.
Power Connection
The following explains power supply.
R WARNING:
• The supplied power cord is for use with this equipment only. Do not
use with other appliances. Doing so may result in fire, electric shock,
or injury.
R WARNING:
• Connect the machine only to the power source described on the inside
front cover of this manual. Connect the power cord directly into a wall
outlet and do not use an extension cord.
• Do not damage, break or make any modifications to the power cord.
Do not place heavy objects on it. Do not pull it hard nor bend it more
than necessary. These actions could cause an electric shock or fire.
R WARNING:
• If the power cord is damaged (exposure of the core, disconnection,
etc.), contact your service representative to change a new one. Operating the machine with a damaged power cord may cause an electric
shock or fire.
8
R CAUTION:
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
R CAUTION:
• To disconnect the power code, pull it out by plug. Do not drag the code itself.
Doing so may result in damage to the code, leading to fire or electric shock.
• Make sure the plug is inserted firmly in the wall outlet.
• Voltage must not fluctuate by more than 10%.
• The wall outlet shall be installed near the machine and shall be easily accessible.
119
Remarks
Access to the Machine
Place the machine near the power source, providing the clearance areas shown.
AAE004S
1. Rear: 10 cm (4”) or more
2. Right: 55 cm (22”) or more
3. Front: 75 cm (29.6”) or more
4. Left: 10 cm (4”) or more
Note
❒ For the required space when options are installed, contact your service representative.
8
120
Maintaining Your Machine
Maintaining Your Machine
If the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity may
be reduced. Clean these parts if they are dirty.
Important
❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene.
If such substances get inside the machine or melt plastic parts, a failure might
occur.
❒ Do not clean parts other than those explicitly specified in this manual. Other
parts should only be cleaned by your service representative.
❖ How to maintain
Cleaning the machine Wipe the machine with a soft, damp cloth, and then
wipe it with a dry cloth to remove the water.
Cleaning the Exposure Glass
The following procedure explains how to clean the exposure glass and the scanning glass.
8
Clean 1 and 2.
121
Remarks
Cleaning the Exposure Glass Cover
The following procedure explains how to clean the exposure glass cover.
Cleaning the Auto Document Feeder
The following procedure explains how to clean the ADF.
2
1
8
AMJ031S
Clean 1 and 2.
122
Maintaining Your Machine
Cleaning the Dustproof Glass
The dustproof glass may require cleaning if white lines appear on the print side
of the document.
Important
❒ Do not insert the brush forcefully, or the machine might be damaged.
8
AMK023S
123
Remarks
❖ Detaching the cleaning brush
AMK024S
To detach the cleaning brush, release the catch at the center of the cleaning
brush, hold the catch to prevent it re-engaging, and then raise the cleaning
brush grip.
Note
❒ Insert the cleaning stick so that its rubber surface is pointing down.
8
124
INDEX
F
1000-sheet Finisher, 99, 113
500-sheet Finisher, 98, 112
A
Access to the Machine, 120
Adding Staples, 96
Adding Toner, 89
ADF, 122
Adjusting the Color Registration, 92
Adjusting the Volume, 27
Alert Messages, 50
Auto Color Calibration, 94
B
Booklet Finisher, 97, 111, 114
C
Changing the Paper Size, 83
Changing the Paper Size in the Paper Tray, 83
Changing to a Size That is
Not Automatically Detected, 86
Checking Machine Status and Settings, 4
Checking the Error Log, 51
Cleaning the Auto Document Feeder, 122
Cleaning the Dustproof Glass, 123
Cleaning the Exposure Glass, 121
Cleaning the Exposure Glass Cover, 122
Color Registration, 92
Combine, 22
D
Document Server, 8
Duplex, 22
E
Edit, 22
End fence, 83
Environments to Avoid, 118
Error Mail Notification, 44
Error Report (E-Mail), 44
Finisher, 114
I
If an Error Report is Printed, 42
If USB Connection Fails, 48
Indicators, 3
Inquiry, 4
Inserting Toner, 90
L
LCT, 81
Letterhead, 82
Loading Paper, 79
Loading Paper into the Large Capacity Tray, 81
Loading Paper into the Paper Trays, 79
Locating Jammed Paper, 104
M
Machine Environment, 117
Maintaining Your Machine, 121
Maintenance, 92
Maintenance and Operation, 4
Memory/No. of jobs, 4
Moving, 118
Multi-accessing, 13
O
Operations are Not Possible
When Messages Appear, 67
Optimum Environmental Conditions, 117
Orientation-Fixed Paper
or Two-Sided Paper, 82
Other Printing Problems, 55
P
PictBridge, 63
Power Connection, 119
Printing, 37
Punch, 114
Punch waste, 114
125
R
Reception, 37
Removing Jammed Paper, 103, 105
Removing Jammed Staples, 111
Replacing the Stamp Cartridge, 100
Returning to the Previous Setting, 95
S
Sending Fax Messages
When Toner Has Run Out, 91
Server-Generated Error E-mail, 44
Side fences, 83
Stamp, 22
Status Messages, 49
T
Transmission, 37
Transmission/Reception, 37
Turning Off the Main Power /
In the Event of Power Failure, 43
TWAIN, 75
U
Unit Address/Fax Number, 4
Used Toner, 91
126
W
When a Job is Not Performed, 13
When a Message Appears, 17, 30
When a Message appears, 49
When a Message Appears during
Installation of the Printer Driver, 45
When a Message is Displayed, 68
When a Message is Displayed
on the Client Computer, 75
When a Message is Displayed
on the Control Panel, 68
When an Error Occurs Using Internet Fax, 44
When an Indicator to
the Right of a Function Key is Lit, 7
When Memory is Full, 25, 41
When PictBridge Printing Does Not Work, 63
When Scanning is Not Done as Expected, 65
When Stored Files Cannot be Accessed, 66
When Stored Files Cannot be Edited, 67
When the Network Delivery
Function Cannot be Used, 67
When the TWAIN Driver Cannot be Started, 66
When You Cannot Browse
the Network to Send a Scanned File, 66
When You Cannot Make Clear Copies, 20
When You Cannot Make Copies as Wanted, 22
When You Cannot Print, 52
When You Cannot Send or
Receive Fax Messages as Wanted, 37
When You Cannot Send Scanned Files, 66
When You Have Problems
Operating the Machine, 8
Where to Put Your Machine, 117
Windows 2000, 46
Windows 95/98/Me, 45
Windows NT 4.0, 47
Windows XP, Windows Server 2003, 46
EN
USA
B230-7757
In accordance with IEC 60417, this machine uses the following symbols for the main power switch:
a means POWER ON.
b means POWER OFF.
c means STAND BY.
Copyright © 2005
Operating Instructions Troubleshooting
Type for C2525/DSc525/LD425c/Aficio MP C2500
Type for C3030/DSc530/LD430c/Aficio MP C3000
EN USA B230-7757
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