Dell OptiPlex Small Form Factor Plus 7020 Owner's Manual

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Customer’s Internal Use Only – Confidential &amp; Subject to NDA
OptiPlex Small Form Factor Plus 7020
Owner's Manual
Regulatory Model: D17S
Regulatory Type: D17S005
December 2025
Rev. A07
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
&copy; 2024-2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Contents
Chapter 1: Views of OptiPlex Small Form Factor Plus 7020............................................................ 7
Front....................................................................................................................................................................................... 7
Back........................................................................................................................................................................................ 9
Chapter 2: Set up your computer..................................................................................................11
Chapter 3: Specifications of OptiPlex Small Form Factor Plus 7020............................................. 15
Dimensions and weight..................................................................................................................................................... 15
Processor............................................................................................................................................................................. 15
Chipset..................................................................................................................................................................................16
Operating system............................................................................................................................................................... 17
Memory.................................................................................................................................................................................17
Memory matrix.............................................................................................................................................................. 17
External ports and slots....................................................................................................................................................18
Internal slots........................................................................................................................................................................19
Ethernet............................................................................................................................................................................... 19
Wireless module..................................................................................................................................................................19
Audio.....................................................................................................................................................................................20
Storage................................................................................................................................................................................ 20
Storage matrix.............................................................................................................................................................. 21
Redundant Array of Independent Disks (RAID).......................................................................................................... 21
Media-card reader.............................................................................................................................................................22
Power ratings..................................................................................................................................................................... 22
Power supply connector............................................................................................................................................ 23
GPU—Integrated.............................................................................................................................................................. 23
Video port resolution (GPU—Integrated).............................................................................................................24
External display support (GPU—Integrated)....................................................................................................... 24
GPU—Discrete.................................................................................................................................................................. 24
Video port resolution (GPU—Discrete).................................................................................................................24
External display support (GPU—Discrete)...........................................................................................................25
Hardware security............................................................................................................................................................. 25
Environmental.................................................................................................................................................................... 26
Regulatory compliance.....................................................................................................................................................26
Operating and storage environment.............................................................................................................................26
Chapter 4: Working inside your computer....................................................................................28
Safety instructions............................................................................................................................................................28
Before working inside your computer.....................................................................................................................28
Safety precautions...................................................................................................................................................... 29
Electrostatic discharge—ESD protection............................................................................................................. 29
ESD Field Service kit ................................................................................................................................................. 30
Transporting sensitive components.........................................................................................................................31
After working inside your computer........................................................................................................................ 31
BitLocker........................................................................................................................................................................ 31
Contents
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Recommended tools..........................................................................................................................................................31
Screw list.............................................................................................................................................................................32
Major components of OptiPlex Small Form Factor Plus 7020............................................................................... 33
Chapter 5: Removing and installing side cover.............................................................................36
Removing the side cover................................................................................................................................................. 36
Installing the side cover................................................................................................................................................... 36
Chapter 6: Removing and installing coin-cell battery................................................................... 38
Removing the coin-cell battery......................................................................................................................................38
Installing the coin-cell battery........................................................................................................................................38
Chapter 7: Removing and installing Customer Replaceable Units (CRUs).................................... 40
Front bezel .........................................................................................................................................................................40
Removing the front bezel..........................................................................................................................................40
Installing the front bezel.............................................................................................................................................41
3.5-inch hard drive............................................................................................................................................................42
Removing the 3.5-inch hard drive........................................................................................................................... 42
Installing the 3.5-inch hard drive............................................................................................................................. 44
Disk-drive cage.................................................................................................................................................................. 46
Removing the disk-drive cage..................................................................................................................................46
Installing the disk-drive cage.................................................................................................................................... 47
Optical drive....................................................................................................................................................................... 49
Removing the optical drive....................................................................................................................................... 49
Installing the optical drive......................................................................................................................................... 50
Memory................................................................................................................................................................................ 51
Removing the memory module................................................................................................................................. 51
Installing the memory module...................................................................................................................................52
Solid-state drives.............................................................................................................................................................. 53
Removing the M.2 2230 solid-state drive from slot 0....................................................................................... 53
Installing the M.2 2230 solid-state drive in slot 0............................................................................................... 53
Removing the M.2 2230 solid-state drive from slot 1........................................................................................ 55
Installing the M.2 2230 solid-state drive in slot 1................................................................................................ 55
Removing the M.2 2280 solid-state drive............................................................................................................. 57
Installing the M.2 2280 solid-state drive............................................................................................................... 57
Wireless card...................................................................................................................................................................... 59
Removing the wireless card......................................................................................................................................59
Installing the wireless card........................................................................................................................................ 60
External puck antenna...................................................................................................................................................... 61
Media-card reader............................................................................................................................................................. 61
Removing the media-card reader.............................................................................................................................61
Installing the media-card reader.............................................................................................................................. 62
Graphics card..................................................................................................................................................................... 63
Removing the graphics card..................................................................................................................................... 63
Installing the graphics card....................................................................................................................................... 64
Internal speaker................................................................................................................................................................. 65
Removing the internal speaker.................................................................................................................................65
Installing the internal speaker...................................................................................................................................65
Intrusion switch................................................................................................................................................................. 66
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Contents
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Removing the intrusion switch.................................................................................................................................66
Installing the Intrusion switch...................................................................................................................................67
Chapter 8: Removing and installing Field Replaceable Units (FRUs)............................................ 69
Power button..................................................................................................................................................................... 69
Removing the power button.....................................................................................................................................69
Installing the power button....................................................................................................................................... 70
System fan........................................................................................................................................................................... 71
Removing the system fan...........................................................................................................................................71
Installing the system fan............................................................................................................................................ 72
Wireless antenna module................................................................................................................................................. 74
Internal antenna module.............................................................................................................................................74
External SMA antenna module................................................................................................................................. 79
Power-supply unit............................................................................................................................................................. 82
Removing the power-supply unit.............................................................................................................................82
Installing the power-supply unit............................................................................................................................... 83
Processor fan and heat-sink assembly........................................................................................................................ 85
Removing the processor fan and heat-sink assembly........................................................................................ 85
Installing the processor fan and heat-sink assembly.......................................................................................... 86
Processor.............................................................................................................................................................................87
Removing the processor............................................................................................................................................ 87
Installing the processor.............................................................................................................................................. 87
Optional Input/Output modules.....................................................................................................................................89
Serial module................................................................................................................................................................ 89
DisplayPort module...................................................................................................................................................... 91
HDMI module................................................................................................................................................................ 93
VGA module.................................................................................................................................................................. 95
Type-C module............................................................................................................................................................. 97
System board..................................................................................................................................................................... 99
Removing the system board..................................................................................................................................... 99
Installing the system board......................................................................................................................................104
Chapter 9: Software................................................................................................................... 110
Operating system............................................................................................................................................................. 110
Drivers and downloads.................................................................................................................................................... 110
Chapter 10: BIOS Setup.............................................................................................................. 111
Entering BIOS Setup program........................................................................................................................................111
Navigation keys..................................................................................................................................................................111
F12 One Time Boot menu................................................................................................................................................ 111
System setup options...................................................................................................................................................... 112
Updating the BIOS.......................................................................................................................................................... 125
Updating the BIOS in Windows.............................................................................................................................. 125
Updating the BIOS in Linux and Ubuntu.............................................................................................................. 125
Updating the BIOS using the USB drive in Windows........................................................................................ 125
Updating the BIOS from the One-Time boot menu...........................................................................................126
System and setup password......................................................................................................................................... 126
Assigning a System Setup password.....................................................................................................................127
Deleting or changing an existing system password or setup password....................................................... 127
Contents
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Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Clearing CMOS settings.................................................................................................................................................128
Clearing system and setup passwords....................................................................................................................... 128
Chapter 11: Troubleshooting.......................................................................................................129
Dell SupportAssist Pre-boot System Performance Check diagnostics.............................................................. 129
Running the SupportAssist Pre-Boot System Performance Check.............................................................. 129
Power-Supply Unit Built-in Self-Test ........................................................................................................................ 129
System-diagnostic lights................................................................................................................................................129
Recovering the operating system................................................................................................................................130
Real Time Clock—RTC reset.........................................................................................................................................131
Backup media and recovery options............................................................................................................................ 131
Network power cycle.......................................................................................................................................................131
Chapter 12: Getting help and contacting Dell............................................................................. 132
Chapter 13: Revision history.......................................................................................................133
6
Contents
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
1
Views of OptiPlex Small Form Factor Plus
7020
Front
Figure 1. Front view
1. Power button with diagnostic LED
Press to turn on the computer if it is turned off, in Sleep state, or in Hibernate state.
When the computer is turned on, press the power button to put the computer into Sleep state; press and hold the power
button for four seconds to force shut-down the computer.
Views of OptiPlex Small Form Factor Plus 7020
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Customer’s Internal Use Only – Confidential &amp; Subject to NDA
NOTE: You can customize the power-button behavior in Windows.
Indicates the power-supply state.
2. SD-card slot (optional)
Reads from and writes to the SD card.
3. Hard-drive activity light
The activity light turns on when the computer reads from or writes to the hard drive.
4. Universal audio port
Connect headphones or a headset (headphone and microphone combo).
5. USB 2.0 (480 Mbps) with PowerShare port
Connect devices such as external storage devices and printers. Provides data transfer speeds of up to 480 Mbps.
NOTE: PowerShare enables you to charge your USB devices even when your computer is turned off.
NOTE: If a USB device is connected to the PowerShare port before the computer is turned off or in hibernate state,
you must disconnect and connect it again to enable charging.
6. USB 2.0 (480 Mbps) port
Connect devices such as external storage devices and printers. Provides data transfer speeds of up to 480 Mbps.
7. USB 3.2 Gen 2x2 (20 Gbps) Type-C port
Connect devices such as external storage devices and printers. Provides data transfer speeds of up to 20 Gbps.
NOTE: This port does not support video/audio streaming.
8. USB 3.2 Gen 2 (10 Gbps) port
Connect devices such as external storage devices and printers. Provides data transfer speeds of up to 10 Gbps.
9. Slim optical drive (optional)
Reads from and writes to CDs and DVDs.
8
Views of OptiPlex Small Form Factor Plus 7020
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Back
Figure 2. Back view
1. Serial port (optional)
Connect serial I/O devices.
2. Optional port (HDMI 2.1/DisplayPort 1.4a (HBR3 support)/VGA/USB 3.2 Gen 2 (10 Gbps) Type-C port with
DisplayPort)
The port available at this location may vary depending on the optional I/O card that is installed on your computer.
● HDMI 2.1 port
Connect to a TV, external display, or another HDMI-in enabled device. Maximum resolution supported up to 4096x2160
@60Hz.
● DisplayPort 1.4a (HBR3 support)
Connect an external display or a projector. Maximum resolution supported up to 5120x3200 @60Hz.
● VGA port
Connect an external display or a projector. Maximum resolution supported up to 1920x1200 @60Hz.
Views of OptiPlex Small Form Factor Plus 7020
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Customer’s Internal Use Only – Confidential &amp; Subject to NDA
● USB 3.2 Gen 2 (10 Gbps) Type-C port with DisplayPort
Connect devices such as external storage devices and printers. Provides data transfer speeds of up to 10 Gbps.
Maximum resolution supported up to 5120x3200 @60Hz with a Type-C to DisplayPort adapter.
3. Three USB 3.2 Gen 1 (5 Gbps) ports
Connect devices such as external storage devices and printers. Provides data transfer speeds of up to 5 Gbps.
4. Security-cable slot (for Kensington locks)
Connect a security cable to prevent unauthorized movement of your computer.
5. External antenna slot
Connect an external antenna for better connectivity.
6. Network port
Connect an Ethernet (RJ45) cable from a router or a broadband modem for network or Internet access.
7. Power-supply diagnostic light
Indicates the power-supply state.
8. Power-cord connector port
Connect a power cable to provide power to your computer.
9. Two expansion card slots
Connect a PCI-Express card such as graphics, audio, or network card to enhance the capabilities of your computer.
10. Two USB 2.0 (480 Mbps) with SmartPower On ports
Connect devices such as external storage devices and printers. Provides data transfer speeds of up to 480 Mbps.
NOTE: When USB wake is enabled in the BIOS, the computer powers on or wake from hibernation when a USB mouse
or keyboard that is connected to this port is used.
11. USB 3.2 Gen 2 (10 Gbps) port
Connect devices such as external storage devices and printers. Provides data transfer speeds of up to 10 Gbps.
12. Three DisplayPort 1.4a ports (HBR2 support)
Connect an external display or a projector.
NOTE: The maximum resolution that is supported is up to 4096x2304 @60Hz.
13. Retaskable line-out/line-in audio port
Connect recording or playback devices such as microphone or CD player.
Connect speakers.
10
Views of OptiPlex Small Form Factor Plus 7020
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
2
Set up your computer
Steps
1. Connect the keyboard and mouse.
2. Connect to your network using a cable, or connect to a wireless network.
3. Connect the display.
Set up your computer
11
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
4. Connect the power cable.
5. Press the power button.
12
Set up your computer
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
6. Finish operating system setup.
For Ubuntu:
Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu,
search in the Knowledge Base Resource at Dell Support Site.
For Windows:
Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you:
● Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when
prompted.
● If connected to the Internet, sign-in with or create a Microsoft account. If not connected to the Internet, create an
offline account.
● On the Support and Protection screen, enter your contact details.
7. Locate and use Dell apps from the Windows Start menu—Recommended
Table 1. Locate Dell apps
Resources
Description
SupportAssist
SupportAssist proactively and predictively identifies hardware and software issues on your
computer and automates the engagement process with Dell Technical support. It addresses
performance and stabilization issues, prevents security threats, monitors, and detects hardware
failures. For more information, see SupportAssist for Home PCs User's Guide at Serviceability Tools
at Dell Site. Click SupportAssist and then, click SupportAssist for Home PCs.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.
Dell Update
Updates your computer with critical fixes and latest device drivers as they become available. For
more information on using Dell Update, search in the Knowledge Base Resource at Dell Support
Site.
Set up your computer
13
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Table 1. Locate Dell apps (continued)
Resources
Description
Dell Digital Delivery
Download software applications, which are purchased but not preinstalled on your computer. For
more information on using Dell Digital Delivery, search in the Knowledge Base Resource at Dell
Support Site.
14
Set up your computer
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
3
Specifications of OptiPlex Small Form Factor
Plus 7020
Dimensions and weight
The following table lists the height, width, depth, and weight of your OptiPlex Small Form Factor Plus 7020.
Table 2. Dimensions and weight
Description
Values
Height
290 mm (11.41 in.)
Width
92.60 mm (3.64 in.)
Depth
292.80 mm (11.52 in.)
Weight
NOTE: The weight of your computer depends on the
configuration ordered and manufacturing variability.
● Minimum: 4.28 kg (9.43 lb)
● Maximum: 5.62 kg (12.38 lb)
Processor
The following table lists the details of the processors that are supported by your OptiPlex Small Form Factor Plus 7020.
Specifications of OptiPlex Small Form Factor Plus 7020
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Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Table 3. Processor
Description
Option one
Option two
Option three
Option four
Option five
Processor type
Intel Core i3 14100
Intel Core i5 14500
vPro
Intel Core i5 14600
vPro
Intel Core i7 14700
vPro
Intel Core i9
14900 vPro
Processor wattage
60 W
65 W
65 W
65 W
65 W
Processor total
core count
4
14
14
20
24
Performance-cores 4
6
6
8
8
Efficient-cores
4
8
12
16
0
NOTE: Intel&reg; Hyper-Threading Technology is only available on Performance-cores.
Processor total
thread counts
8
20
20
28
32
Processor speed
Up to 4.70 GHz
Up to 5 GHz
Up to 5.20 GHz
Up to 5.40 GHz
Up to 5.60 GHz
Processor base 3.50 GHz
frequency
2.60 GHz
2.70 GHz
2.10 GHz
2 GHz
Maximum
turbo
frequency
5 GHz
5.20 GHz
5.30 GHz
5.40 GHz
Processor base Not applicable
frequency
1.90 GHz
2 GHz
1.50 GHz
1.50 GHz
Maximum
turbo
frequency
Not applicable
3.70 GHz
3.90 GHz
4.20 GHz
4.30 GHz
Processor cache
12 MB
24 MB
24 MB
33 MB
36 MB
Integrated
graphics
Intel UHD Graphics
730
Intel UHD Graphics
770
Intel UHD Graphics
770
Intel UHD Graphics
770
Intel UHD
Graphics 770
Performance-cores frequency
4.70 GHz
Efficient-cores frequency
Chipset
The following table lists the details of the chipset that is supported in your OptiPlex Small Form Factor Plus 7020.
Table 4. Chipset
Description
Values
Chipset
Intel Q670
Processor
Intel Core i3/i5 vPro/i7 vPro/i9 vPro
DRAM bus width
64-bit/128-bit
Flash EPROM
32 MB RPMC+16 MB nRPMC
PCIe bus
Up to Gen4
16
Specifications of OptiPlex Small Form Factor Plus 7020
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Operating system
Your OptiPlex Small Form Factor Plus 7020 supports the following operating systems:
●
●
●
●
Windows 11 Home
Windows 11 Pro
Windows 11 Pro National Education
Ubuntu Linux 22.04 LTS
Memory
The following table lists the memory specifications that are supported by your OptiPlex Small Form Factor Plus 7020.
Table 5. Memory specifications
Description
Values
Memory slots
Four UDIMM slots
Memory type
DDR5
Memory speed
Up to 4400 MT/s
Maximum memory configuration
128 GB
Minimum memory configuration
8 GB
Memory size per slot
8 GB, 16 GB, or 32 GB
Memory configurations supported
● 8 GB, 1 x 8 GB, DDR5, 4400 MT/s, UDIMM, single-channel
● 16 GB, 1 x 16 GB, DDR5, 4400 MT/s, UDIMM, singlechannel
● 16 GB, 2 x 8 GB, DDR5, 4400 MT/s, UDIMM, dual-channel
● 32 GB, 1 x 32 GB, DDR5, 4400 MT/s, UDIMM, singlechannel
● 32 GB, 2 x 16 GB, DDR5, 4400 MT/s, UDIMM, dualchannel
● 32 GB, 4 x 8 GB, DDR5, 4000 MT/s, UDIMM, dual-channel
● 64 GB, 2 x 32 GB, DDR5, 4400 MT/s, UDIMM, dualchannel
● 64 GB, 4 x 16 GB, DDR5, 4000 MT/s, UDIMM, dualchannel
● 128 GB, 4 x 32 GB, DDR5, 3600 MT/s, UDIMM, dualchannel
Memory matrix
The following table lists the memory configurations supported on your OptiPlex Small Form Factor Plus 7020.
Table 6. Memory matrix
Configurati
on
Slot
UDIMM1
8 GB DDR5
8 GB
16 GB DDR5
16 GB
UDIMM2
UDIMM3
UDIMM4
Specifications of OptiPlex Small Form Factor Plus 7020
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Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Table 6. Memory matrix (continued)
Configurati
on
16 GB DDR5
Slot
8 GB
8 GB
32 GB DDR5 32 GB
32 GB DDR5 16 GB
16 GB
32 GB DDR5 8 GB
8 GB
64 GB DDR5 32 GB
32 GB
64 GB DDR5 16 GB
128 GB
DDR5
32 GB
8 GB
8 GB
16 GB
16 GB
16 GB
32 GB
32 GB
32 GB
External ports and slots
The following table lists the external ports and slots of your OptiPlex Small Form Factor Plus 7020.
Table 7. External ports and slots
Description
Values
Network port
One RJ-45 port 10/100/100 Mbps
USB ports
●
●
●
●
●
●
One USB 2.0 (480 Mbps) port
One USB 2.0 (480 Mbps) with PowerShare port
Two USB 2.0 (480 Mbps) with SmartPower On ports
Three USB 3.2 Gen 1(5 Gbps) ports
Two USB 3.2 Gen 2 (10 Gbps) port
One USB 3.2 Gen 2x2 Type-C (20 Gbps) port
NOTE: This port does not support video/audio
streaming.
Audio port
● One Universal audio port
● One Re-tasking line-out/line-in audio port
Video port(s)
● One optional port (HDMI 2.1/DisplayPort 1.4a (HBR3
support)/VGA/USB 3.2 Gen 2 (10 Gbps) Type-C port with
DisplayPort)
NOTE: The maximum resolution supported by optional
port is
○ HDMI 2.1 port: Up to 4096 x 2160 @60Hz.
○ DisplayPort 1.4a (HBR3 support) port: Up to
5120 x 3200 @60Hz.
○ VGA port: Up to 1920 x 1200 @60Hz.
○ USB 3.2 Gen 2 (10 Gbps) Type-C port with
DisplayPort: Up to 5120 x 3200 @60Hz.
● Three DisplayPort 1.4a (HBR2 support) ports
NOTE: The maximum resolution that is supported is up
to 4096 x 2304 @60Hz.
Media-card reader
18
One SD-card 4.0 slot (optional)
Specifications of OptiPlex Small Form Factor Plus 7020
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Table 7. External ports and slots (continued)
Description
Values
Power-adapter port
Not supported
Security-cable slot
● Security-cable slot (for Kensington locks)
● One Padlock ring
Internal slots
The following table lists the internal slots of your OptiPlex Small Form Factor Plus 7020.
Table 8. Internal slots
Description
Values
Expansion
● One Half-height Gen4 PCIe x16 slot
● One Half-height Gen3 PCIe x4 open-end slot
M.2
● One M.2 2230 slot for Wi-Fi and Bluetooth combo card
● Two M.2 2230 slots for solid-state drive
● One M.2 2280 slot for solid-state drive
NOTE: To learn more about the features of different
types of M.2 cards, search in the Knowledge Base
Resource at Dell Support Site.
SATA slots
Three SATA 3.0 slots for 3.5-inch hard-disk drive and slim
optical drive
NOTE: Installing a slim optical drive causes the SATA 3.0
port to operate as SATA 2.0 port.
Ethernet
The following table lists the wired Ethernet Local Area Network (LAN) specifications of your OptiPlex Small Form Factor Plus
7020.
Table 9. Ethernet specifications
Description
Integrated
Optional
Model number
Intel WGI219LM
Intel i226
Transfer rate
10/100/1000 Mbps
10/100/1000/2500 Mbps
Wireless module
The following table lists the Wireless Local Area Network (WLAN) modules that are supported on your OptiPlex Small Form
Factor Plus 7020.
Table 10. Wireless module specifications
Description
Option one
Option two
Model number
Intel AX211
Realtek RTL8852BE
Transfer rate
Up to 2400 Mbps
Up to 1201 Mbps
Specifications of OptiPlex Small Form Factor Plus 7020
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Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Table 10. Wireless module specifications (continued)
Description
Option one
Option two
Frequency bands supported
2.4 GHz/5 GHz/6 GHz
2.4 GHz/5 GHz
Wireless standards
●
●
●
●
●
●
●
●
Encryption
● 64-bit/128-bit WEP
● AES-CCMP
● TKIP
● 64-bit/128-bit WEP
● AES-CCMP
● TKIP
Bluetooth wireless card
Bluetooth 5.3
Bluetooth 5.3
WiFi 802.11a/b/g
Wi-Fi 4 (WiFi 802.11n)
Wi-Fi 5 (WiFi 802.11ac)
Wi-Fi 6E (WiFi 802.11ax)
WiFi 802.11a/b/g
Wi-Fi 4 (WiFi 802.11n)
Wi-Fi 5 (WiFi 802.11ac)
Wi-Fi 6 (WiFi 802.11ax)
NOTE: The functionality of the Bluetooth wireless card may vary depending on
the operating system that is installed on your computer.
Audio
The following table lists the audio specifications of your OptiPlex Small Form Factor Plus 7020.
Table 11. Audio specifications
Description
Values
Audio type
High Definition Audio
Audio controller
Realtek ALC3246-CG
Internal audio interface
High Definition Audio (HDA)
External audio interface
● One universal audio port
● One retaskable line-in/line-out audio port
Storage
This section lists the storage options on your OptiPlex Small Form Factor Plus 7020.
Table 12. Storage specifications
Storage type
Interface type
Capacity
3.5-inch hard-disk drive, 7200 RPM
SATA 3.0
Up to 2 TB
3.5-inch hard-disk drive, 5400 RPM
SATA 3.0
4 TB
M.2 2230 solid-state drive, Class 25
PCIe NVMe, up to 64 Gbps
Up to 2 TB
M.2 2230 solid-state drive, Class 35
PCIe NVMe, up to 64 Gbps
Up to 1 TB
M.2 2230 solid-state drive, Class 35,
Self-Encrypting drive
PCIe NVMe, up to 64 Gbps
256 GB
M.2 2280 solid-state drive, Class 40
PCIe NVMe, up to 64 Gbps
Up to 2 TB
20
Specifications of OptiPlex Small Form Factor Plus 7020
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Table 12. Storage specifications (continued)
Storage type
Interface type
Capacity
M.2 2280 solid-state drive, Class 40,
Self-Encrypting drive
PCIe NVMe, up to 64 Gbps
Up to 1 TB
Storage matrix
The following table lists the storage configurations supported on your OptiPlex Small Form Factor Plus 7020.
Table 13. Storage matrix
Storage
Slot
SSD-0
(Primary M.2
PCIe for boot
function)
One M.2 2230 solid-state drive
Yes
Two M.2 2230 solid-state drives
Yes
SSD-1
SATA-0
Yes
One M.2 2280 solid-state drive
One M.2 2230 solid-state drive
SSD-2
Yes
Yes
Yes
+
One M.2 2280 solid-state drive
Two M.2 2230 solid-state drives
Yes
Yes
Yes
+
One M.2 2280 solid-state drive
One M.2 2230 solid-state drive
Yes
Yes
+
One 3.5-inch hard-disk drive
Two M.2 2230 solid-state drives
Yes
Yes
Yes
+
One 3.5-inch hard-disk drive
One M.2 2280 solid-state drive
Yes
Yes
Yes
Yes
+
One 3.5-inch hard-disk drive
One M.2 2230 solid-state drive
Yes
+
One M.2 2280 solid-state drive
+
One 3.5-inch hard-disk drive
Redundant Array of Independent Disks (RAID)
For optimal performance when configuring drives as a RAID volume, Dell Technologies recommends drive models that are
identical.
Specifications of OptiPlex Small Form Factor Plus 7020
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Customer’s Internal Use Only – Confidential &amp; Subject to NDA
NOTE: RAID is not supported on Intel Optane configurations.
RAID 0 (Striped, Performance) volumes benefit from higher performance when drives are matched because the data is split
across multiple drives: any I/O operations with block sizes larger than the stripe size splits the I/O and become constrained by
the slowest of the drives. For RAID 0 I/O operations where block sizes are smaller than the stripe size, whichever drive the I/O
operation targets, determines the performance, which increases variability and results in inconsistent latencies. This variability
is particularly pronounced for write operations, and it can be problematic for applications that are latency sensitive. One such
example of this is any application that performs thousands of random writes per second in very small block sizes.
RAID 1 (Mirrored, Data Protection) volumes benefit from higher performance when drives are matched because the data
is mirrored across multiple drives all I/O operations must be performed identically to both drives, thus variations in drive
performance when the models are different result in the I/O operations completing only as fast as the slowest drive. While this
does not suffer from the variable latency issue in small random I/O operations as with RAID 0 across heterogeneous drives, the
impact is nonetheless large because the higher performing drive becomes limited in all I/O types. One of the worst examples
of constrained performance here is when using unbuffered I/O. To ensure that that writes are fully committed to nonvolatile
regions of the RAID volume, unbuffered I/O bypasses cache (for example by using the Force Unit Access bit in the NVMe
protocol) and the I/O operation will not complete until all the drives in the RAID volume have completed the request to commit
the data. This kind of I/O operation completely negates any advantage of a higher performing drive in the volume.
Care must be taken to match not only the drive vendor, capacity, and class, but also the specific model. Drives from the same
vendor, with the same capacity, and even within the same class, can have different performance characteristics for certain
types of I/O operations. Thus, matching by model ensures that the RAID volume consists of a homogeneous array of drives that
deliver all the benefits of a RAID volume without incurring the additional penalties when one or more drives in the volume are
lower performing.
OptiPlex Small Form Factor Plus 7020 supports RAID with more than one hard drive configuration.
Media-card reader
The following table provides the specification of media cards supported by your OptiPlex Small Form Factor Plus 7020.
Table 14. Media-card reader specifications
Description
Values
Media-card slot type
One SD card 4.0 slot (optional)
Media-cards supported
● Secure Digital (SD)
● Secure Digital High Capacity (SDHC)
● Secure Digital Extended Capacity (SDXC)
NOTE: The maximum capacity that is supported by the media-card reader varies depending on the standard of the media
card that is installed on your computer.
Power ratings
The following table lists the power rating specifications of OptiPlex Small Form Factor Plus 7020.
Table 15. Power ratings
Description
Option one
Option two
Type
260 W internal power supply unit (PSU),
85% Efficient, 80 Plus Bronze
300 W internal power supply unit (PSU),
92% Efficient, 80 Plus Platinum
Input voltage
90 VAC - 264 VAC
90 VAC - 264 VAC
Input frequency
47 Hz - 63 Hz
47 Hz - 63 Hz
Input current (maximum)
4.2 A
4.2 A
22
Specifications of OptiPlex Small Form Factor Plus 7020
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Table 15. Power ratings (continued)
Description
Option one
Option two
Output current (continuous)
● 12 VA / 18 A
● 12 VB / 16 A
● 12 VA / 18 A
● 12 VB / 18 A
Standby mode:
Standby mode:
● 12 VA / 1.5 A
● 12 VB / 3.3 A
● 12 VA / 1.5 A
● 12 VB / 3.3 A
● +12 VA
● +12 VB
● +12 VA
● +12 VB
Operating
5&deg;C to 45&deg;C (41&deg;F to 113&deg;F)
5&deg;C to 45&deg;C (41&deg;F to 113&deg;F)
Storage
-40&deg;C to 70&deg;C (-40&deg;F to 158&deg;F)
-40&deg;C to 70&deg;C (-40&deg;F to 158&deg;F)
Rated output voltage
Temperature range
Power supply connector
The following table lists the Power supply connector specifications of your OptiPlex Small Form Factor Plus 7020.
Table 16. Power supply connector
Power supply unit
Connectors
260 W internal power supply unit
(PSU), 85% Efficient, 80 Plus
Bronze
● One 4-pin connectors for processor
● One 8-pin connector for system board
300 W internal power supply unit
(PSU), 92% Efficient, 80 Plus
Platinum
● Two 4-pin connectors for processor
● One 8-pin connector for system board
GPU—Integrated
The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your OptiPlex Small
Form Factor Plus 7020.
Table 17. GPU—Integrated
Controller
External display support
Memory size
Processor
Intel UHD Graphics 730
Shared system memory
● Three DisplayPort 1.4a
(HBR2 support) ports
● One video port (HDMI
2.1/Displayport 1.4a
(HBR3)/VGA/USB TypeC port with DisplayPort Alt
mode)(optional)
Intel Core i3 14100
Intel UHD Graphics 770
Shared system memory
● Three DisplayPort 1.4a
● One video port (HDMI
2.1/Displayport 1.4a
(HBR3)/VGA/USB TypeC port with DisplayPort Alt
mode)(optional)
Intel Core i5 14500 vPro, i5
14600 vPro, i7 14700 vPro, i9
14900 vPro processors
Specifications of OptiPlex Small Form Factor Plus 7020
23
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Video port resolution (GPU—Integrated)
Table 18. Video port resolution (GPU—Integrated)
Graphics card
Video ports
Maximum supported resolution
Intel UHD Graphics
● Three DisplayPort 1.4a (HBR2
support) ports
● One video port (HDMI 2.1/
Displayport 1.4a (HBR3)/VGA/USB
Type-C port with DisplayPort Alt
mode)(optional)
● DisplayPort 1.4a port - 4096 x 2304
@60Hz
● One video port (HDMI 2.1/
Displayport 1.4a (HBR3)/VGA/USB
Type-C port with DisplayPort
Alt mode) (optional) - maximum
resolution supported by HDMI 2.1
is up to 4096 x 2160 @60Hz,
DisplayPort 1.4a (HBR3) is up to 5120
x 3200 @60Hz, VGA is up to 1920 x
1200 @60Hz,USB Type-C port with
DisplayPort Alt mode is up to 5120 x
3200 @60Hz)
External display support (GPU—Integrated)
Display support for the integrated graphics card
Table 19. Display support specifications
Graphics card
Supported external displays
Intel UHD Graphics 730/770
● With MST- 4
● Without MST- 3
Intel UHD Graphics 730/770 + optional module
4
NOTE: MST (Multi-Stream Transport)/daisy-chaining supports four displays.
GPU—Discrete
Table 20. GPU—Discrete
Controller
External display support
Memory size
Memory type
AMD Radeon RX 6500
Two DisplayPort 1.4a
( DP1.4a*2) ports
4 GB
64-bit, DDR6
AMD Radeon RX 6300
Two DisplayPort 1.4a
( DP1.4a*2) ports
2 GB
64-bit, DDR6
Video port resolution (GPU—Discrete)
Table 21. Video port resolution (GPU—Discrete)
Graphics card
Video port
Maximum supported resolution
AMD Radeon RX 6300
Two DisplayPort 1.4a ( DP1.4a*2) ports
For one-port configuration ● With DSC enabled - 8K @ 60 Hz
● Without DSC enabled - 5120 x 2880 @ 60 Hz
AMD Radeon RX 6500
Two DisplayPort 1.4a ( DP1.4a*2) ports
For one-port configuration -
24
Specifications of OptiPlex Small Form Factor Plus 7020
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Table 21. Video port resolution (GPU—Discrete) (continued)
Graphics card
Video port
Maximum supported resolution
● With DSC enabled - 8K @ 60 Hz
● Without DSC enabled - 5120 x 2880 @ 60 Hz
External display support (GPU—Discrete)
Table 22. External display support (GPU—Discrete)
Graphics Card
Video ports
Number of supported external
displays
DisplayPort Multi-Stream
Transport (MST) support
AMD Radeon RX6300
Two DisplayPort 1.4a
(DP1.4a*2)
4
Supported
AMD Radeon RX6500
Two DisplayPort 1.4a
(DP1.4a*2)
4
Supported
NOTE: DisplayPort Multi-Stream Transport (MST) allows you to daisy chain monitors that have DisplayPort 1.2 and above
ports and MST support. For more information about using DisplayPort Multi-Stream Transport, see Dell Support Site.
Hardware security
The following table lists the hardware security of your OptiPlex Small Form Factor Plus 7020.
Table 23. Hardware security
Hardware security
Kensington security-cable slot
Padlock loop
Chassis lock slot support
Chassis intrusion switch
Lockable cable covers
SafeID including Trusted Platform Module (TPM) 2.0
Smart card keyboard (FIPS)
Microsoft 10 Device Guard and Credential Guard (Enterprise SKU)
Microsoft Windows BitLocker
Local hard drive data wipe through BIOS (Secure Erase)
Self-encrypting storage drives (Opal, FIPS)
Trusted Platform Module TPM 2.0
China TPM
Intel Secure Boot
Intel Authenticate
SafeBIOS: includes Dell Off-host BIOS Verification, BIOS Resilience, BIOS Recovery, and additional BIOS Controls
OptiPlex SFF Cable Cover
Specifications of OptiPlex Small Form Factor Plus 7020
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Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Environmental
The following table lists the environmental specifications of your OptiPlex Small Form Factor Plus 7020.
Table 24. Environmental
Feature
Values
Recyclable packaging
Yes
Vertical orientation packaging support
No
Multi-Pack packaging
Yes
NOTE: Wood‐based fiber packaging contains a minimum of 35% recycled content by total weight of wood‐based fiber.
Packaging that contains without wood‐based fiber can be claimed as Not Applicable. The anticipated required criteria for
EPEAT 2018.
Regulatory compliance
The following table lists the regulatory compliance of your OptiPlex Small Form Factor Plus 7020.
Table 25. Regulatory compliance
Regulatory compliance
Product Safety, EMC and Environmental Datasheets
Dell Regulatory Compliance Home Page
Responsible Business Alliance Policy
Operating and storage environment
This table lists the operating and storage specifications of your OptiPlex Small Form Factor Plus 7020.
Airborne contaminant level: G1 as defined by ISA-S71.04-1985
Table 26. Computer environment
Description
Operating
Storage
Temperature range
10&deg;C to 35&deg;C (50&deg;F to 95&deg;F)
-40&deg;C to 65&deg;C (-40&deg;F to 149&deg;F)
Relative humidity (maximum)
20% to 80% (non-condensing, Max dew
point temperature = 26&deg;C)
5% to 95% (non-condensing, Max dew
point temperature = 33&deg;C)
Vibration (maximum) *
0.26 GRMS random at 5 Hz to 350 Hz
1.37 GRMS random at 5 Hz to 350 Hz
Shock (maximum)
Bottom half-sine pulse with a change in
velocity of 50.8 cm/sec (20 in./sec)
105G half-sine pulse with a change in
velocity of 133 cm/sec (52.5 in./sec)
Altitude range
-15.2 m to 3048 m (-49.8 ft to 10,000 ft) -15.2 m to 10,668 m (-49.8 ft to 35,000
ft)
Airborne Contaminants
ISA-71 G1**: &lt;300A/month copper
coupon corrosion AND &lt;200A/month of
silver coupon corrosion
ISA-71 G1**: &lt;300A/month copper
coupon corrosion AND &lt;200A/month of
silver coupon corrosion
]
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing
the device outside these ranges may impact the performance of specific components.
26
Specifications of OptiPlex Small Form Factor Plus 7020
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
* Measured using a random vibration spectrum that simulates user environment.
† Measured using a 2 ms half-sine pulse.
Specifications of OptiPlex Small Form Factor Plus 7020
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Customer’s Internal Use Only – Confidential &amp; Subject to NDA
4
Working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure in this document assumes that you have read the safety information that shipped with your
computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see Dell Regulatory Compliance Home Page.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at Dell Regulatory Compliance Home Page.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the connector on the cable is correctly oriented and aligned with the port.
CAUTION: Press and eject any installed card from the media-card reader.
CAUTION: Exercise caution when handling rechargeable Li-ion batteries in laptops. Swollen batteries should not
be used and should be replaced and disposed properly.
Before working inside your computer
About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. For Windows operating system, click Start &gt;
Power &gt; Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Turn off all the attached peripherals.
4. Disconnect your computer and all attached devices from their electrical outlets.
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5. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, unplug the cable from your computer.
6. Remove any media card and optical disc from your computer, if applicable.
Safety precautions
This section details the primary steps to be followed before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break-fix procedures involving disassembly or
reassembly:
● Turn off the computer and all attached peripherals.
● Disconnect the computer from AC power.
● Disconnect all network cables and peripherals from the computer.
● Use an ESD field service kit when working inside any desktop to avoid electrostatic discharge (ESD) damage.
● Place the removed component on an anti-static mat after removing it from the computer.
● Wear shoes with nonconductive rubber soles to reduce the chance of getting electrocuted.
● Unplugging, pressing, and holding the power button for 15 seconds should discharge residual power in the system board.
Standby power
Dell products with standby power must be unplugged before you open the back cover. Systems that are equipped with standby
power are powered while turned off. The internal power enables the computer to be remotely turned on (Wake-on-LAN) and
suspended into a sleep mode and has other advanced power management features.
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done by using
a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal
and never to a painted or nonmetal surface. Ensure that the wrist strap is secure and in full contact with your skin. Remove all
jewelry, watches, bracelets, or rings before grounding yourself and the equipment.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory modules, and system boards. A slight charge can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Two recognized types of ESD damage are catastrophic and intermittent failures.
● Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory module that has
received a static shock and immediately generates a &quot;No POST/No Video&quot; symptom with a beep code that is emitted for
missing or nonfunctional memory.
● Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The memory
module receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms
that are related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause
degradation of memory integrity, intermittent memory errors, and so on.
Intermittent failures that are also called latent or &quot;walking wounded&quot; are difficult to detect and troubleshoot.
Perform the following steps to prevent ESD damage:
● Use a wired ESD wrist strap that is properly grounded. Wireless anti-static straps do not provide adequate protection.
Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to
ESD damage.
● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
● When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, use the anti-
Working inside your computer
29
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
static wrist strap to discharge the static electricity from your body. For more information about the wrist strap and ESD
wrist strap tester, see Components of an ESD Field Service Kit.
● Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD Field Service kit
The unmonitored field service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
CAUTION: It is critical to keep ESD-sensitive devices away from internal parts that are insulated and often
highly charged, such as plastic heat sink casings.
Working Environment
Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a
server environment is different than for a desktop or laptop environment. Servers are typically installed in a rack within a data
center; desktops or laptops are typically placed on office desks or cubicles. Always look for a large open flat work area that
is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of computer that is
being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such
as styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before
physically handling any hardware components.
ESD Packaging
All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are preferred.
However, you should always return the damaged component using the same ESD bag and packaging that the new part arrived
in. The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box
that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface,
and parts should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in
your hand, on the anti-static mat, in the computer, or inside an ESD bag.
Components of an ESD Field Service kit
The components of an ESD Field Service kit are:
● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the anti-static mat and to any
bare metal on the computer being worked on. Once deployed properly, service parts can be removed from the ESD bag and
placed directly on the anti-static mat. ESD-sensitive items are safe in your hand, on the anti-static mat, in the computer, or
inside an ESD bag.
● Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the anti-static mat is not required, or connect to the anti-static mat to protect hardware
that is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the
anti-static mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, anti-static mat, and
bonding wire. Never use wireless wrist straps. Always be cautious that the internal wires of a wrist strap are prone to
damage from normal wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD
hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
● ESD Wrist Strap Tester – The wires inside an ESD strap are prone to damage over time. When using an unmonitored kit, it
is a best practice to regularly test the strap prior to each service, and at a minimum, test once per week. A wrist strap tester
is the best method for doing this test. To perform the test, plug the bonding-wire of the wrist-strap into the tester while it
is strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
NOTE: It is recommended to always use the traditional wired ESD grounding wrist strap and protective anti-static mat
when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while servicing
the computer.
30
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Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting
device.
1.
2.
3.
4.
5.
Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
Lift with your legs, not your back.
Keep the load close. The closer it is to your spine, the less force it exerts on your back.
Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.
6. Follow the same technique in reverse to set the load down.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other components that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
BitLocker
CAUTION: If BitLocker is not suspended before updating the BIOS, the Bitlocker key is not recognized the next
time you reboot the computer. You will then be prompted to enter the recovery key to progress, and the system
displays a prompt for the recovery key on each reboot. If the recovery key is not known, this can result in data
loss or an operating system reinstall. For more information, see Knowledge Article: updating the BIOS on Dell
systems with BitLocker enabled.
The installation of the following components triggers BitLocker:
● Hard disk drive or solid-state drive
● System board
Recommended tools
The procedures in this document may require the following tools:
●
●
●
●
Phillips screwdriver #0
Phillips screwdriver #1
Torx #5 (T5) screwdriver
Plastic scribe
Working inside your computer
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Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type and the quantity of screws,
and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when
replacing a component.
NOTE: Screw color may vary depending on the configuration ordered.
Table 27. Screw list
Component
Screw type
Quantity
M.2 2230 solid-state drive
M2x3.5
1
M.2 2280 solid-state drive
M2x3.5
1
WLAN card
M2x3.5
1
SD-card reader (optional)
M3x5
2
Serial/VGA module (optional)
M3
2
DP/HDMI/Type-C module
(optional)
M3x3
2
Internal antenna kit
M3x3
2
Processor-fan and heat-sink
assembly
Captive
4
Power-supply unit
#6-32
3
Front I/O bracket
#6-32
1
Bay-support bracket
#6-32
2
System board
#6-32
4
M2
1
32
Working inside your computer
Screw image
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Major components of OptiPlex Small Form Factor Plus
7020
The following image shows the major components of OptiPlex Small Form Factor Plus 7020.
Working inside your computer
33
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
34
Working inside your computer
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
1. Side cover
3. Power button
5. Disk-drive cage
7. Wireless card
9. System board
11. Front bezel
13. Media-card reader (optional)
15. Expansion card
17. Slim optical drive (optional)
2. 3.5-inch hard drive
4. Hard drive carrier
6. Memory module
8. M.2 solid-state drive
10. Chassis
12. System fan
14. Power-supply unit
16. Processor fan and heat-sink assembly
18. Processor
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These
parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for
purchase options.
Working inside your computer
35
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
5
Removing and installing side cover
Removing the side cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
About this task
The following images indicate the location of the side cover and provide a visual representation of the removal procedure.
Figure 3. Removing the side cover
Steps
1. Slide the release latch until your hear a click and slide the side cover towards the back of the computer.
2. Lift the side cover from the chassis.
Installing the side cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the side cover and provide a visual representation of the installation procedure.
36
Removing and installing side cover
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Figure 4. Installing the side cover
Steps
1. Align the tabs on the side cover with the slots on the chassis.
2. Slide the side cover towards the front of the computer until you hear the release latch click.
Next steps
1. Follow the procedure in After working inside your computer.
Removing and installing side cover
37
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
6
Removing and installing coin-cell battery
Removing the coin-cell battery
WARNING: This computer contains a coin-cell battery and requires trained technicians for handling guidance.
CAUTION: Removing the coin-cell battery will clear the CMOS and will reset BIOS settings.
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
About this task
The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure.
Figure 5. Removing the coin-cell battery
Steps
1. Push the coin-cell battery-release lever on the coin-cell battery socket (RTC) to release the coin-cell battery out of the
socket.
2. Remove the coin-cell battery.
Installing the coin-cell battery
WARNING: This computer contains a coin-cell battery and requires trained technicians for handling guidance.
38
Removing and installing coin-cell battery
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the coin-cell battery and provide a visual representation of the installation
procedure.
Figure 6. Installing the coin-cell battery
Steps
With the positive side (+) facing up, insert the coin-cell battery into the battery socket (RTC) on the system board and snap the
battery in place.
Next steps
1. Install the side cover.
2. Follow the procedure in After working inside your computer.
Removing and installing coin-cell battery
39
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
7
Removing and installing Customer
Replaceable Units (CRUs)
The replaceable components in this chapter are Customer Replaceable Units (CRUs).
CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions
and replacement procedures.
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Front bezel
Removing the front bezel
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
About this task
The following images indicate the location of the front bezel and provide a visual representation of the removal procedure.
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Figure 7. Removing the front bezel
Steps
1. Using a plastic scribe, gently pry and release the front-bezel tabs sequentially from the top.
2. Rotate the front bezel outward from the chassis and remove the front bezel.
Installing the front bezel
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the front bezel and provide a visual representation of the installation procedure.
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Figure 8. Installing the front bezel
Steps
1. Insert the tabs on the right side of the bezel into the corresponding slots on the chassis.
2. Push the left-side of the front bezel towards the side cover, snapping the tabs into position.
Next steps
1. Install the side cover.
2. Follow the procedure in After working inside your computer.
3.5-inch hard drive
Removing the 3.5-inch hard drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
About this task
The following images indicate the location of the 3.5-inch hard drive assembly and provide a visual representation of the removal
procedure.
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Figure 9. Removing the 3.5-inch hard drive
Steps
1. Disconnect the data and power cables from the hard drive.
2. Press the tab on the hard-drive carrier and lift the hard-drive assembly.
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3. Slide the hard-drive assembly away from the chassis and remove the hard-drive assembly out of the disk-drive cage.
4. Pry the hard-drive carrier to release the mounting points on the carrier from the slots on the hard drive.
5. Lift the hard drive off the hard-drive carrier.
Installing the 3.5-inch hard drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the installation
procedure.
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Figure 10. Installing the 3.5-inch hard drive
Steps
1. Align the mounting points on the carrier with the slots on the hard drive.
2. Slide the hard drive into the hard-drive carrier.
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3. Align the tabs on the hard-drive carrier with the slots on the chassis and snap the hard-drive assembly onto the disk-drive
cage.
4. Connect the data and power cables to the connectors on the hard drive.
Next steps
1. Install the side cover.
2. Follow the procedure in After working inside your computer.
Disk-drive cage
Removing the disk-drive cage
Prerequisites
1.
2.
3.
4.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
About this task
The following images indicate the location of the disk-drive cage and provide a visual representation of the removal procedure.
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Figure 11. Removing the disk-drive cage
Steps
1. If the optical drive is installed, remove the data and power cables from the routing points on the disk-drive cage.
2. Move the lock handle to unlock the disk-drive cage and detach it from the chassis.
3. Lift the disk-drive to a certain angle and slide it outwards to detach it from the mounting points on the chassis.
4. Rotate the drive-cage upside down and place it on the chassis.
5. If the optical drive is installed, disconnect the power and data cables from the connectors on the optical drive.
6. Lift the disk-drive cage away from the computer.
Installing the disk-drive cage
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the disk-drive cage and provide a visual representation of the installation
procedure.
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Figure 12. Installing the disk-drive cage
Steps
1. Place the disk-drive cage upside down on the chassis.
2. If the optical drive is installed, connect the data and power cable to the connectors on the optical drive.
3. Rotate the disk-drive cage upside down.
4. Slide the disk-drive cage at a certain angle into its slot on the chassis and align the mounting points on the disk-drive cage
with the slots on the chassis.
5. Rotate the disk-drive cage downwards until it sits in the slot in the chassis.
6. Move the lock handle to lock the disk-drive cage in place.
7. If the optical drive is installed, route the power and data cables through the routing guide on the disk-drive cage.
Next steps
1.
2.
3.
4.
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Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
Removing and installing Customer Replaceable Units (CRUs)
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Optical drive
Removing the optical drive
Prerequisites
1.
2.
3.
4.
5.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
About this task
NOTE: The optical drive is located within the disk-drive cage. Follow the below-mentioned procedure on the disk-drive
cage to remove or install the optical drive.
The following images indicate the location of the optical-drive assembly and provide a visual representation of the removal
procedure.
Figure 13. Removing the optical drive
Steps
1. Push the tab on the optical drive to release the optical drive from the disk-drive cage.
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2. Gently slide the optical drive out of the disk-drive cage.
3. Pry the slim optical-drive bracket to release it from the slot on the slim optical drive.
4. Remove the slim optical-drive bracket from the slim optical drive.
Installing the optical drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: The optical drive is located within the disk-drive cage. Follow the below-mentioned procedure on the disk-drive
cage to remove or install the optical drive.
The following images indicate the location of the optical drive and provide a visual representation of the installation procedure.
Figure 14. Installing the optical drive
Steps
1. Insert the alignment pins on the slim optical-drive bracket in the slots on the optical drive.
2. Snap the slim optical-drive bracket in the slim optical drive.
3. Slide the optical drive into the disk-drive cage until it snaps into place.
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Next steps
1.
2.
3.
4.
5.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
Memory
Removing the memory module
Prerequisites
1.
2.
3.
4.
5.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
About this task
The following images indicate the location of the memory modules and provide a visual representation of the removal procedure.
Figure 15. Removing the memory
Steps
1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot (DIMM1, DIMM2,
DIMM3 or DIMM4, whichever is applicable) .
2. Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch
the components or metallic contacts on the memory module as electrostatic discharge (ESD) can inflict
severe damage on the components. To read more about ESD protection, see ESD protection.
NOTE: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from
the slot.
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NOTE: Note the slot and the orientation of the memory module in order to replace it in the correct slot.
3. Repeat step 1 and 2 to remove any other memory modules installed in your computer.
Installing the memory module
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the memory modules and provide a visual representation of the installation
procedure.
Figure 16. Installing the memory
Steps
1. Ensure that the memory-module securing clips are in an open position.
2. Align the notch on the memory module with the tab on the memory-module slot (DIMM1, DIMM2, DIMM3 or DIMM4,
whichever is applicable) .
3. Press down on the memory module until the memory module snaps into position and the securing clips lock in place.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch
the components or metallic contacts on the memory module as electrostatic discharge (ESD) can inflict
severe damage on the components. To read more about ESD protection, see ESD protection.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
4. Repeat steps 1 to 3 to install the other memory modules in your computer, if applicable.
Next steps
1.
2.
3.
4.
5.
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Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
Removing and installing Customer Replaceable Units (CRUs)
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Solid-state drives
Removing the M.2 2230 solid-state drive from slot 0
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
About this task
The following images indicate the location of the M.2 2230 solid-state drive in slot 0 and provide a visual representation of the
removal procedure.
Figure 17. Removing the M.2 2230 solid-state drive
Steps
1. Remove the screw (M2x3.5) that secures the M.2 2230 solid-state drive to the system board.
2. Slide and lift the M.2 2230 solid-state drive off the solid-state drive slot 0 (M.2 PCIE SSD-0) on the system board.
Installing the M.2 2230 solid-state drive in slot 0
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: Steps 1 to 3 are applicable only if you are installing a new M.2 2230 solid-state drive for the first time in your
computer.
The following images indicate the location of the M.2 2230 solid-state drive in slot 0 and provide a visual representation of the
installation procedure.
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Figure 18. Installing the M.2 2230 solid-state drive in slot 0
Steps
1. Peel off the protection film on the thermal pad.
2. Align and adhere the thermal pad on the solid-state drive slot 0 (M.2 PCIE SSD-0) on the system board.
NOTE: The thermal pad is re-usable. The thermal pad is pre-installed on systems that are shipped with solid-state drive.
If the solid-state drive is purchased separately, the thermal pad is not bundled with the solid-state drive kit and must be
purchased separately.
3. Peel off the protective Mylar on the thermal pad.
4. Align the notch on the M.2 2230 solid-state drive with the tab on the solid-state drive slot 0 (M.2 PCIE SSD-0) on the
system board.
5. Slide the M.2 2230 solid-state drive into the solid-state drive slot 0 (M.2 PCIE SSD-0) on the system board.
6. Replace the screw (M2x3.5) that secures the M.2 2230 solid-state drive to the system board.
NOTE: The solid-state drive (SSD) expansion slot does not include mounting screws. The required screws are not
provided with the solid-state drive kit and must be purchased separately.
Next steps
1. Install the side cover.
2. Follow the procedure in After working inside your computer.
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Removing the M.2 2230 solid-state drive from slot 1
Prerequisites
1.
2.
3.
4.
5.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
About this task
The following images indicate the location of the M.2 2230 solid-state drive in slot 1 and provide a visual representation of the
removal procedure.
Figure 19. Removing the M.2 2230 solid-state drive
Steps
1. Remove the screw (M2x3.5) that secures the M.2 2230 solid-state drive to the system board.
2. Slide and lift the M.2 2230 solid-state drive off the solid-state drive slot 1 (M.2 PCIE SSD-1) on the system board.
Installing the M.2 2230 solid-state drive in slot 1
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: Steps 1 to 3 are applicable only if you are installing a new M.2 2230 solid-state drive for the first time in your
computer.
The following images indicate the location of the M.2 2230 solid-state drive in slot 1 and provide a visual representation of the
installation procedure.
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Figure 20. Installing the M.2 2230 solid-state drives in slot 1
Steps
1. Peel off the protection film on the thermal pad.
2. Align and adhere the thermal pad on the solid-state drive slot 1(M.2 PCIE SSD-1) on the system board.
NOTE: The thermal pad is re-usable. The thermal pad is pre-installed on systems that are shipped with solid-state drive.
If the solid-state drive is purchased separately, the thermal pad is not bundled with the solid-state drive kit and must be
purchased separately.
3. Peel off the protective Mylar on the thermal pad.
4. Align the notch on the M.2 2230 solid-state drive with the tab on the solid-state drive slot 1 (M.2 PCIE SSD-1) on the
system board.
5. Slide the M.2 2230 solid-state drive into the solid-state drive slot 1 (M.2 PCIE SSD-1) on the system board.
6. Replace the screw (M2x3.5) that secures the M.2 2230 solid-state drive to the system board.
NOTE: The solid-state drive (SSD) expansion slot does not include mounting screws. The required screws are not
provided with the solid-state drive kit and must be purchased separately.
Next steps
1.
2.
3.
4.
5.
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Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
Removing and installing Customer Replaceable Units (CRUs)
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Removing the M.2 2280 solid-state drive
Prerequisites
1.
2.
3.
4.
5.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
About this task
The following images indicate the location of the M.2 2280 solid-state drive and provide a visual representation of the removal
procedure.
Figure 21. Removing the M.2 2280 solid-state drive
Steps
1. Remove the screw (M2x3.5) that secures the M.2 2280 solid-state drive to the system board.
2. Slide and lift the M.2 2280 solid-state drive off the solid-state drive slot (M.2 PCIe SSD-2) on the system board.
Installing the M.2 2280 solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: Steps 1 to 3 are applicable only if you are installing a new M.2 2230 solid-state drive for the first time in your
computer.
The following images indicate the location of the M.2 2280 solid-state drive and provide a visual representation of the
installation procedure.
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Figure 22. Installing the M.2 2280 solid-state drive
Steps
1. Peel off the protection film on the thermal pad.
2. Align and adhere the thermal pad on the M.2 2280 solid-state drive slot on the system board.
NOTE: The thermal pad is re-usable. The thermal pad is pre-installed on computers that are shipped with solid-state
drive. If the solid-state drive is purchased separately, the thermal pad is not bundled with the solid-state drive kit and
must be purchased separately.
3. Peel off the protection Mylar on the thermal pad.
4. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot (M.2 PCIe SSD-2) on the system
board.
5. Slide the M.2 2280 solid-state drive into the solid-state drive slot (M.2 PCIe SSD-2) on the system board.
6. Replace the screw (M2x3.5) that secures the M.2 2280 solid-state drive to the system board.
NOTE: The solid-state drive (SSD) expansion slot does not include mounting screws. The required screws are not
provided with the solid-state drive kit and must be purchased separately.
Next steps
1. Install the disk-drive cage.
2. Install the 3.5-inch hard drive, if applicable.
3. Install the front bezel.
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4. Install the side cover.
5. Follow the procedure in After working inside your computer.
Wireless card
Removing the wireless card
Prerequisites
1.
2.
3.
4.
5.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
About this task
The following images indicate the location of the wireless card and provide a visual representation of the removal procedure.
Figure 23. Removing the wireless card
Steps
1. Remove the screw (M2x3.5) that secures the wireless-card bracket to the system board.
2. Slide and lift the wireless-card bracket off the wireless card.
3. Disconnect the antenna cables from the wireless card.
4. Slide and remove the wireless card from the wireless-card slot (M.2 WLAN) on the system board.
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Installing the wireless card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the wireless card and provide a visual representation of the installation procedure.
Figure 24. Installing the wireless card
Steps
1. Connect the antenna cables to the wireless card.
Table 28. Antenna-cable color scheme
Connector on the
wireless card
Antenna-cable color
Silkscreen marking
Main
White
MAIN
△ (white triangle)
Auxiliary
Black
AUX
▲ (black triangle)
2. Place the wireless-card bracket on the wireless card.
3. Align the notch on the wireless card with the tab on the wireless-card slot (M.2 WLAN).
4. Slide the wireless card at an angle into the wireless-card slot (M.2 WLAN).
5. Replace the screw (M2x3.5) that secures the wireless-card bracket to the wireless card.
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Next steps
1.
2.
3.
4.
5.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
External puck antenna
Computers that are shipped with Intel Wi-Fi 6E AX211 wireless card come with an external SMA antenna.
For more information about the installation procedure of external SMA antenna for your computer, see OptiPlex Antenna
Installation Guide on the documentation support page of OptiPlex Small Form Factor Plus 7020.
Media-card reader
Removing the media-card reader
Prerequisites
1.
2.
3.
4.
5.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
About this task
The following images indicate the location of the media-card reader and provide a visual representation of the removal
procedure.
Figure 25. Removing the media-card reader
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Steps
1. Remove the power-supply cables from the routing guides on the media-card reader bracket.
2. Remove the two screws (M3x5) that secure the media-card reader bracket to the system board and the chassis.
3. Disconnect the media-card reader from its connector (SD CARD) on the system board.
4. Lift and remove the media-card reader along with the bracket from the system.
Installing the media-card reader
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the media-card reader and provide a visual representation of the installation
procedure.
Figure 26. Installing the media-card reader
Steps
1. Align the screw holes on the media-card reader with the screw holes on the system board and chassis.
2. Connect the media-card reader to its connector (SD CARD) on the system board.
3. Replace the two screws (M3x5) that secure the media-card reader bracket to the system board and the chassis.
4. Route the power-supply cables through the routing guides on the media-card reader bracket.
Next steps
1.
2.
3.
4.
5.
62
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
Removing and installing Customer Replaceable Units (CRUs)
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Graphics card
Removing the graphics card
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
About this task
The following images indicate the location of the graphics card and provide a visual representation of the removal procedure.
Figure 27. Removing the graphics card
Steps
1. Pull to open the PCIe latch that secures the graphics card to the PCI card connector (SLOT 2).
2. Push and hold the tab that secures the graphics card to the PCIe card connector (SLOT 2).
3. Gently lift the graphics card off the PCIe card connector (SLOT 2) on the system board.
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Installing the graphics card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the graphics card and provide a visual representation of the installation procedure.
Figure 28. Installing the graphics card
Steps
1.
NOTE: Ensure that PCIe door is in open position and and the release tab on the PCIe slot (SLOT 2) is downwards.
Align the graphics card with the connector on the system board.
2. Gently press down on the graphics card till the tab on the PCIe card connector (SLOT 2) locks in place.
3. Close the PCIe latch to secure the graphics card in PCI card connector (SLOT 2).
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Next steps
1. Install the side cover.
2. Follow the procedure in After working inside your computer.
Internal speaker
Removing the internal speaker
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
About this task
The following images indicate the location of the speaker and provide a visual representation of the removal procedure.
Figure 29. Removing the speaker
Steps
1. Disconnect the speaker cable from its connector (INT SPKR) on the system board.
2. Remove the speaker cable from the routing guides on the chassis.
3. Press the tab, lift and slide the speaker along with the cable from the slot on the chassis.
Installing the internal speaker
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the speaker and provide a visual representation of the installation procedure.
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Figure 30. Installing the speaker
Steps
1. Press the tab on the speaker and slide the speaker into the slot on the chassis until it snaps into place.
2. Route the speaker cable through the routing guide on the chassis.
3. Connect the speaker cable to its connector (INT SPKR) on the system board.
Next steps
1. Install the side cover.
2. Follow the procedure in After working inside your computer.
Intrusion switch
Removing the intrusion switch
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
About this task
The following image indicates the location of the intrusion switch and provides a visual representation of the removal procedure.
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Figure 31. Removing the intrusion switch
Steps
1. Disconnect the intrusion-switch cable from its connector (INTRUSION) on the system board.
2. Slide and lift the Intrusion switch away from the computer.
Installing the Intrusion switch
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the Intrusion switch and provides a visual representation of the installation
procedure.
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Figure 32. Installing the Intrusion switch
Steps
1. Slide the intrusion switch into the slot on the chassis.
2. Connect the intrusion-switch cable to its connector (INTRUSION) on the system board.
Next steps
1. Install the side cover.
2. Follow the procedure in After working inside your computer.
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8
Removing and installing Field Replaceable
Units (FRUs)
The replaceable components in this chapter are Field Replaceable Units (FRUs).
CAUTION: The information in this removing and installing FRU's section is intended for authorized service
technicians only.
CAUTION: To avoid any potential damage to the component or loss of data, ensure that an authorized service
technician replaces the Field Replaceable Units (FRUs).
CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained
technical repair specialists.
CAUTION: As a reminder, your warranty does not cover damages that may occur during FRU repairs that are not
authorized by Dell Technologies.
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Power button
Removing the power button
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
About this task
The following image indicates the location of the power button and provides a visual representation of the removal procedure.
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Figure 33. Removing the power button
Steps
1. Disconnect the power button cable from its connector (PWR SW) on the system board.
2. Press the release tabs on the power-button head and push the power-button head outside the chassis.
3. Slide the power-button cable out from the front-side of the chassis of the computer and remove the power-button from the
computer.
Installing the power button
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the power button and provides a visual representation of the installation
procedure.
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Figure 34. Installing the power button
Steps
1. Insert the power-button cable through the slot on the chassis from the front-side of the computer.
2. Align and place the power-button head into the slot on the chassis until it clicks into the place.
3. Connect the power button cable to its connector (PWR SW) on the system board.
Next steps
1.
2.
3.
4.
5.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
System fan
Removing the system fan
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
About this task
The following images indicate the location of the system fan and provide a visual representation of the removal procedure.
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Figure 35. Removing the system fan
Steps
1. Disconnect the system-fan cable from its connector (FAN SYS) on the system board.
2. Gently pull the top two rubber grommets to release the fan from the chassis.
NOTE: The rubber grommets must be re-used during system fan replacement.
3. Slide and push the bottom rubber grommets inside the chassis through the holes on the chassis .
4. Remove the system fan off the chassis.
5. Gently pull the bottom two rubber grommets from the system fan.
Installing the system fan
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
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About this task
The following images indicate the location of the system fan and provide a visual representation of the installation procedure.
Figure 36. Installing the system fan
Steps
1. Install the bottom two rubber grommets on the system fan.
NOTE: Install the rubber grommets in the direction of the arrow printed on the system fan.
NOTE: Ensure that the orientation of air flow is towards the inside of the chassis, and the PPID label is on top of the
fan.
2. Place the system fan on the chassis and insert the rubber grommets through the holes on the chassis.
3. Slide the rubber grommets downward until they are secured to the chassis.
4. Insert the remaining two rubber grommets through the holes on the chassis.
5. Gently pushing and holding the system fan towards the chassis, pull the two rubber grommets through the holes on the
system fan until it clicks in place.
6. Connect the system fan cable to its connector (FAN SYS) on the system board.
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Next steps
1.
2.
3.
4.
5.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
Wireless antenna module
Internal antenna module
Removing the internal antenna module
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
6.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
Remove the wireless card.
About this task
The following images indicate that the location of the internal antenna module and provide a visual representation of the removal
procedure.
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Figure 37. Removing the internal antenna module
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Figure 38. Internal antenna module
Steps
1. Gently pull the internal-antenna module cable out from the slot on the chassis.
2. Remove the internal antenna module cable from the routing guides on the chassis.
3. Remove the two screws (M3x3) that secure the internal antenna module to the chassis.
4. Remove the internal antenna module from the chassis.
Installing the internal antenna module
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the internal antenna module and provide a visual representation of the installation
procedure.
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Figure 39. Installing the internal antenna module
Steps
1. Remove the protection mylars from the internal antennas, if available.
2. Insert the tabs on the internal antennas in the slots on the chassis.
The antennas should be installed on the appropriate slots on the chassis. The following table provides guidance on the
correct installation method.
Table 29. Antenna-cable color Scheme
CHASSIS LABEL
ANTENNA-CABLE COLOR
ANT-W
White
ANT-B
Black
3. Replace the two screws (M3x3) that secure the internal antenna module to the chassis.
4. Route the internal antenna module cable through the routing guides on the chassis.
5. Thread the internal antenna module cable through the slot on the chassis.
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Next steps
1.
2.
3.
4.
5.
6.
Install the wireless card.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
External SMA antenna module
Removing the external SMA antenna module
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
6.
7.
8.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
Remove the wireless card.
Remove the graphics card, if applicable.
Remove the external antenna.
About this task
The following images indicate the location of the external SMA antenna module and provide a visual representation of the
removal procedure.
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Figure 40. Removing the external SMA antenna module
Steps
1. Remove the nut and washer from the antenna heads.
2. Gently pry and remove the antenna heads from the chassis.
3. Remove the antenna cables from routing guides on the system board.
4. Remove the external SMA antenna module off the system board.
Installing the external SMA antenna module
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the external SMA antenna module and provide a visual representation of the
installation procedure.
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Figure 41. Installing the external SMA antenna module
Steps
1.
NOTE: Steps 1, 2, and 3 are required when installing the SMA antenna kit for the first time.
Using a screw driver, push and remove the antenna cover from the chassis.
2. Remove the antenna cover from the screw driver and dispose the antenna cover.
3. Align the pins on the clip with the holes on the system board and press the clip to secure the clip to the system board.
4. Push the antenna heads into the slots on the back of the chassis.
5. Install the nut and washer to secure the antenna heads to the chassis.
6. Route the antenna cables through the routing guides on the system board.
7. Press the antenna cable into the clip on the system board.
Next steps
1. Install the external antenna.
2. Install the graphics card.
3. Install the wireless card.
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4.
5.
6.
7.
8.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
Power-supply unit
Removing the power-supply unit
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
About this task
The following images indicate the location of the power-supply unit and provide a visual representation of the removal
procedure.
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Figure 42. Removing the power-supply unit
Steps
1. Disconnect the power-supply cables from their connectors (ATX CPU1, ATX CPU2 and ATX SYS) on the system board.
2. Remove the power-supply cables from the routing guides on the chassis.
3. Remove the three screws (#6-32) that secure the power-supply unit to the chassis.
4. Slide and lift the power-supply unit off the chassis.
Installing the power-supply unit
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the power-supply unit and provide a visual representation of the installation
procedure.
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Figure 43. Installing the power-supply unit
Steps
1. Place the power-supply unit on the chassis and slide it towards the back of the chassis.
2. Replace the three screws (#6-32) that secure the power-supply unit to the chassis.
3. Route the power-supply cables through their routing guides on the chassis.
4. Connect the power-supply cables to their connectors (ATX CPU1, ATX CPU2 and ATX SYS) on the system board.
Next steps
1.
2.
3.
4.
5.
84
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
Removing and installing Field Replaceable Units (FRUs)
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Processor fan and heat-sink assembly
Removing the processor fan and heat-sink assembly
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
About this task
The following images indicate the location of the processor fan and heat-sink assembly and provide a visual representation of
the removal procedure.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils
in your skin can reduce the heat transfer capability of the thermal grease.
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you
touch it.
Figure 44. Removing the processor-fan and heat-sink assembly
Steps
1. Disconnect the processor-fan cable from its connector (FAN CPU) on the system board.
2. In the reverse sequential order (4&gt;3&gt;2&gt;1), loosen the four captive screws that secure the processor fan and heat-sink
assembly to the system board.
3. Lift the processor fan and heat-sink assembly off the system board.
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Installing the processor fan and heat-sink assembly
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the processor fan and heat-sink assembly and provides a visual representation of
the installation procedure.
NOTE: If either the processor or the fan and heat-sink assembly is replaced, use the thermal grease provided in the kit to
ensure that thermal conductivity is achieved.
Figure 45. Installing the processor fan and heat-sink assembly
Steps
1. Place the processor fan and heat-sink assembly on the system board and align the captive screws to the screw holes on the
system board.
2. In sequential order (1&gt;2&gt;3&gt;4), tighten the four captive screws that secure the processor fan and heat stink assembly to the
system board.
3. Connect the processor-fan cable to its connector (FAN CPU) on the system board.
Next steps
1.
2.
3.
4.
5.
86
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
Removing and installing Field Replaceable Units (FRUs)
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Processor
Removing the processor
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
6.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
Remove the processor fan and heat-sink assembly.
About this task
The following images indicate the location of the processor and provide a visual representation of the removal procedure.
WARNING: The processor might still be hot after the computer is shut down. Allow the processor to cool down
before removing it.
Figure 46. Removing the processor
Steps
1. Press the release lever down and then push it away from the processor to release it from the securing tab.
2. Extend the release lever completely and open the processor cover.
CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects
to fall on the pins in the socket.
3. Gently lift the processor from the processor socket.
Installing the processor
CAUTION: The information in this section is intended for authorized service technicians only.
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Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the processor and provide a visual representation of the installation procedure.
Figure 47. Installing the processor
Steps
1. Ensure that the release lever on the processor socket is fully extended in the open position.
NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor
socket. When the processor is properly seated, all four corners are aligned at the same height. If one or more corners of
the processor are higher than the others, the processor is not seated properly.
2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket.
CAUTION: Ensure that the processor-cover notch is positioned underneath the alignment post.
3. When the processor is fully seated in the socket, pivot the release-lever down and place it under the tab on the processor
cover.
Next steps
1.
2.
3.
4.
5.
6.
88
Install the processor fan and heat-sink assembly.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
Removing and installing Field Replaceable Units (FRUs)
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
Optional Input/Output modules
Serial module
Removing the serial module
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
6.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
Remove the processor fan and heat-sink assembly.
About this task
The following images indicate the location of the serial module and provide a visual representation of the removal procedure.
Figure 48. Removing the serial module
Steps
1. Remove the two screws (M3) that secure the serial module to the chassis.
2. Disconnect the serial-module cable from its connector (KB MS, SERIAL) on the system board.
3. Lift the serial module off the system board.
Installing the serial module
CAUTION: The information in this removal section is intended for authorized service technicians only.
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Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the serial module and provide a visual representation of the installation procedure.
Figure 49. Installing the serial module
Steps
1. Using a screwdriver, remove the serial module cover from the chassis.
NOTE: This step is applicable only when the serial module is installed for the first time.
NOTE: To remove the optional-module cover, insert a flat-head screwdriver in the hole of the cover, push the cover to
release it, and then lift the cover off the chassis .
2. Connect the serial-module cable to its connector (KB MS, SERIAL) on the system board
3. Insert the serial module into the slot on the chassis.
4. Replace the two screws (M3) that secure the serial module to the chassis.
Next steps
1.
2.
3.
4.
5.
90
Install the processor fan and heat-sink assembly.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Removing and installing Field Replaceable Units (FRUs)
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
6. Follow the procedure in After working inside your computer.
DisplayPort module
Removing the DisplayPort module
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
6.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
Remove the processor fan and heat-sink assembly.
About this task
The following image indicates the location of the DisplayPort module and provides a visual representation of the removal
procedure.
Figure 50. Removing the DisplayPort module
Steps
1. Remove the two screws (M3x3) that secure the DisplayPort module to the chassis.
2. Disconnect the DisplayPort-module cable from its connector (VIDEO) on the system board.
3. Lift the DisplayPort module off the system board.
Installing the DisplayPort module
CAUTION: The information in this removal section is intended for authorized service technicians only.
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Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the DisplayPort module and provides a visual representation of the installation
procedure.
Figure 51. Installing the DisplayPort module
Steps
1. Using a screwdriver, remove the DisplayPort module cover from the chassis.
NOTE: This step is applicable only when the DisplayPort module is being installed for the first time.
NOTE: To remove the optional-module cover, insert a flat-head screwdriver in the hole of the cover, push the cover to
release it, and then lift the cover off the chassis .
2. Connect the DisplayPort-module cable to its connector (VIDEO) on the system board.
3. Insert the DisplayPort module into the slot on the chassis.
4. Replace the two screws (M3x3) that secure the DisplayPort module to the chassis.
Next steps
1.
2.
3.
4.
92
Install the processor fan and heat-sink assembly.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Removing and installing Field Replaceable Units (FRUs)
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
5. Install the side cover.
6. Follow the procedure in After working inside your computer.
HDMI module
Removing the HDMI module
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
6.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
Remove the processor fan and heat-sink assembly.
About this task
The following image indicates the location of the HDMI module and provides a visual representation of the removal procedure.
Figure 52. Removing the HDMI module
Steps
1. Remove the two screws (M3x3) that secure the HDMI module to the chassis.
2. Disconnect the HDMI-module cable from its connector (VIDEO) on the system board.
3. Lift the HDMI module off the system board.
Installing the HDMI module
CAUTION: The information in this removal section is intended for authorized service technicians only.
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Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the HDMI module and provides a visual representation of the installation procedure.
Figure 53. Installing the HDMI module
Steps
1. Using a screwdriver, remove the HDMI module cover from the chassis.
NOTE: This step is applicable only when the HDMI module is being installed for the first time.
NOTE: To remove the optional-module cover, insert a flat-head screwdriver in the hole of the cover, push the cover to
release it, and then lift the cover off the chassis .
2. Connect the HDMI-module cable to its connector (VIDEO) on the system board.
3. Insert the HDMI module into the slot on the chassis.
4. Replace the two screws (M3x3) that secure the HDMI module to the chassis.
Next steps
1.
2.
3.
4.
5.
94
Install the processor fan and heat-sink assembly.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Removing and installing Field Replaceable Units (FRUs)
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
6. Follow the procedure in After working inside your computer.
VGA module
Removing the VGA module
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
6.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
Remove the processor fan and heat-sink assembly.
About this task
The following image indicates the location of the VGA module and provides a visual representation of the removal procedure.
Figure 54. Removing the VGA module
Steps
1. Remove the two screws (M3) that secure the VGA module to the chassis.
2. Disconnect the VGA-module cable from its connector (VIDEO) on the system board.
3. Lift the VGA module off the system board.
Installing the VGA module
CAUTION: The information in this removal section is intended for authorized service technicians only.
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Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the VGA module and provides a visual representation of the installation procedure.
Figure 55. Installing the VGA module
Steps
1. Using a screwdriver, remove the VGA module cover from the chassis.
NOTE: This step is applicable only when the VGA module is being installed for the first time.
NOTE: To remove the optional-module cover, insert a flat-head screwdriver in the hole of the cover, push the cover to
release it, and then lift the cover off the chassis .
2. Connect the VGA-module cable to its connector (VIDEO) on the system board.
3. Insert the VGA module into the slot on the chassis.
4. Replace the two screws (M3) that secure the VGA module to the chassis.
Next steps
1.
2.
3.
4.
5.
96
Install the processor fan and heat-sink assembly.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Removing and installing Field Replaceable Units (FRUs)
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
6. Follow the procedure in After working inside your computer.
Type-C module
Removing the Type-C module
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
1.
2.
3.
4.
5.
6.
Follow the procedure in Before working inside your computer.
Remove the side cover.
Remove the front bezel.
Remove the 3.5-inch hard drive, if applicable.
Remove the disk-drive cage.
Remove the processor fan and heat-sink assembly.
About this task
The following image indicates the location of the Type-C module and provides a visual representation of the removal procedure.
Figure 56. Removing the Type-C module
Steps
1. Remove the two (M3x3) screws that secure the Type-C module to the chassis.
2. Disconnect the Type-C-module cables from its connectors (VIDEO and TYPE-C) on the system board.
3. Lift the Type-C module off the system board.
Installing the Type-C module
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
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About this task
The following image indicates the location of the Type-C module and provides a visual representation of the installation
procedure.
Figure 57. Installing the Type-C module
Steps
1. Using a screwdriver, remove the Type-C module cover from the chassis.
NOTE: This step is applicable only when the Type-C module is being installed for the first time.
NOTE: To remove the optional-module cover, insert a flat-head screwdriver in the hole of the cover, push the cover to
release it, and then lift the cover off the chassis .
2. Connect the Type-C-module cables to their connectors (VIDEO and TYPE-C) on the system board.
3. Insert the Type-C module into the slot on the chassis.
4. Replace the two screws (M3x3) that secure the Type-C module to the chassis.
Next steps
1.
2.
3.
4.
5.
6.
98
Install the processor fan and heat-sink assembly.
Install the disk-drive cage.
Install the 3.5-inch hard drive, if applicable.
Install the front bezel.
Install the side cover.
Follow the procedure in After working inside your computer.
Removing and installing Field Replaceable Units (FRUs)
Customer’s Internal Use Only – Confidential &amp; Subject to NDA
System board
Removing the system board
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
3. Remove the front bezel.
4. Remove the 3.5-inch hard drive, if applicable.
5. Remove the disk-drive cage.
6. Remove the media-card reader, if applicable.
7. Remove the graphics card, if applicable.
8. Remove the memory modules.
9. Remove the solid-state drives, whichever is applicable.
10. Remove the wireless card or the external SMA antenna, whichever is applicable.
11. Remove the intrusion switch.
12. Remove the external SMA antenna module, if applicable.
13. Remove the processor fan and heat-sink assembly.
14. Remove the processor.
15. Remove the optional I/O modules, whichever is applicable.
About this task
The following image indicates the connectors on your system board.
Figure 58. System board overview
1. Intrusion-switch connector (INTRUSION)
2. ATX CPU power connector (ATX CPU1 and ATX CPU2)
3. Processor-fan connector (FAN CPU)
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4. UDIMM slots
From the left (a&gt;b&gt;c&gt;d):
DIMM 3
DIMM 1
DIMM 4
DIMM 2
5. Hard-drive data connector (SATA-1)
6. M.2 2230 solid-state drive slot (M.2 PCIe SSD-1)
7. Power-button connector (PWR SW)
8. SD-card reader slot (SD CARD)
9. M.2 WLAN slot (M.2 WLAN)
10. M.2 2280 solid-state drive slot (M.2 PCIe SSD-2)
11. Chassis-fan connector (FAN SYS)
12. System power connector (ATX SYS)
13. Internal speaker (INT SPKR)
14. Hard-drive data connector (SATA-0)
15. Optical-drive/hard-drive data connector (SATA-3)
16. SATA power connector (SATA PWR)
17. PCIe x16 slot (SLOT 2)
18. PCIe x4 slot (SLOT 1)
19. M.2 2230 solid-state drive slot (M.2 PCIe SSD-0)
20. Optional Type-C connector (TYPE-C)
21. Coin-cell battery socket (RTC)
22. Optional Video connector (VIDEO)
23. Processor socket
24. Serial PS2 module connector (KB MS, SERIAL)
The following images indicate the location of the system board and provide a visual representation of the removal procedure.
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Figure 59. Removing the system board
Steps
1. Remove the screw (#6-32) that secures the front I/O bracket to the chassis.
2. Rotate and remove the front I/O-bracket from the chassis.
3. Disconnect the hard-drive data cable from its connector (SATA-0) on the system board.
4. Remove the hard-drive data cable from its routing guides and keep it away.
5. Remove the two screws (#6-32) that secures the bay-support bracket to the chassis and system board.
6. Lift and remove the bay-support bracket off the chassis.
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Figure 60. Removing the system board
7. Disconnect the power-supply cables from their connectors (ATX CPU1, ATX CPU2 and ATX SYS) on the system board.
8. Disconnect the power button cable from its connector (PWR SW) on the system board.
9. Disconnect the system-fan cable from its connector (FAN SYS) on the system board.
10. Disconnect the speaker cable from its connector (INT SPKR) on the system board.
11. Disconnect the SATA power cable from its connector (SATA PWR) on the system board.
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Figure 61. Removing the system board
12. Remove the four screws (#6-32) that secure the system board to the chassis.
13. Remove the screw mount that secure the system board to the chassis, if applicable.
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Figure 62. Removing the system board
14. Free the system board from the back I/O panel by sliding it towards the right and lift the system board out of the chassis.
Installing the system board
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the connectors on your system board.
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Figure 63. System board overview
1.
2.
3.
4.
Intrusion-switch connector (INTRUSION)
ATX CPU power connector (ATX CPU1 and ATX CPU2)
Processor-fan connector (FAN CPU)
UDIMM slots
From the left (a&gt;b&gt;c&gt;d):
DIMM 3
DIMM 1
DIMM 4
DIMM 2
5. Hard-drive data connector (SATA-1)
6. M.2 2230 solid-state drive slot (M.2 PCIe SSD-1)
7. Power-button connector (PWR SW)
8. SD-card reader slot (SD CARD)
9. M.2 WLAN slot (M.2 WLAN)
10. M.2 2280 solid-state drive slot (M.2 PCIe SSD-2)
11. Chassis-fan connector (FAN SYS)
12. System power connector (ATX SYS)
13. Internal speaker (INT SPKR)
14. Hard-drive data connector (SATA-0)
15. Optical-drive/hard-drive data connector (SATA-3)
16. SATA power connector (SATA PWR)
17. PCIe x16 slot (SLOT 2)
18. PCIe x4 slot (SLOT 1)
19. M.2 2230 solid-state drive slot (M.2 PCIe SSD-0)
20. Optional Type-C connector (TYPE-C)
21. Coin-cell battery socket (RTC)
22. Optional Video connector (VIDEO)
23. Processor socket
24. Serial PS2 module connector (KB MS, SERIAL)
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The following images indicate the location of the system board and provide a visual representation of the installation procedure.
Figure 64. Installing the system board
Steps
1. Align and lower the system board into the system until the stand-off points at the back of the system board align with those
on the chassis.
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Figure 65. Installing the system board
2. Replace the screw mount that secure the system board to the chassis, if applicable.
3. Replace the four (#6-32) screws that secure the system board to the chassis.
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Figure 66. Installing the system board
4. Route and connect the SATA power cable to its connector (SATA PWR) on the system board.
5. Route and connect the speaker cable to its connector (INT SPKR) on the system board.
6. Route and connect the system-fan cable to its connector (FAN SYS) on the system board.
7. Route and connect the power-button cable to its connector (PWR SW) on the system board.
8. Route and connect the power-supply cables to their connectors (ATX CPU1, ATX CPU2 and ATX SYS) on the system board.
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Figure 67. Installing the system board
9. Align the screw hole on the bay-support bracket with the screw hole on the chassis.
10. Replace the two (#6-32) screws that secure the bay-support bracket to the chassis.
11. Route and connect the hard-drive cable to its connector (SATA-0) on the system board.
12. Place and align the front I/O-bracket with I/O slot on the chassis.
13. Replace the screw (#6-32) that secures the front I/O-bracket to the chassis.
Next steps
1. Install the optional I/O modules, whichever applicable.
2. Install the processor.
3. Install the processor fan and heat-sink assembly.
4. Install the external SMA antenna module, if applicable.
5. Install the intrusion switch.
6. Install the wireless card or the external SMA antenna, whichever is applicable.
7. Install the solid-state drives.
8. Install the memory modules.
9. Install the graphics card.
10. Install the media-card reader, if applicable.
11. Install the disk-drive cage.
12. Install the 3.5-inch hard drive, if applicable.
13. Install the front bezel.
14. Install the side cover.
15. Follow the procedure in After working inside your computer.
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9
Software
This chapter details the supported operating systems along with instructions on how to install the drivers.
Operating system
Your OptiPlex Small Form Factor Plus 7020 supports the following operating systems:
●
●
●
●
Windows 11 Home
Windows 11 Pro
Windows 11 Pro National Education
Ubuntu Linux 22.04 LTS
Drivers and downloads
When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article
Drivers and Downloads FAQs 000123347.
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10
BIOS Setup
NOTE: Depending on the computer and the installed devices, the options that are listed in this section may or may not be
displayed.
CAUTION: Certain changes can make your computer work incorrectly. Before you change the settings in BIOS
Setup, it is recommended that you note down the original settings for future reference.
Use BIOS Setup for the following purposes:
● Get information about the hardware installed in your computer, such as the amount of RAM and the capacity of the storage
device.
● Change the system configuration information.
● Set or change a user-selectable option, such as the user password, type of storage device installed, and enable or disable
base devices.
Entering BIOS Setup program
About this task
Turn on (or restart) your computer and press F2 immediately.
Navigation keys
NOTE: For most of the BIOS Setup options, changes that you make are recorded but do not take effect until you restart
the computer.
Table 30. Navigation keys
Keys
Navigation
Up arrow
Moves to the previous field.
Down arrow
Moves to the next field.
Enter
Selects a value in the selected field (if applicable) or follows
the link in the field.
Spacebar
Expands or collapses a drop-down list, if applicable.
Tab
Moves to the next focus area.
Esc
Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restart the
computer.
F12 One Time Boot menu
To enter the One Time Boot menu, turn on or restart your computer, and then press F12 immediately.
NOTE: If you are unable to enter the One Time Boot menu, repeat the above action.
The One Time Boot menu displays the devices that you can boot from and also display the options to start diagnostics. The boot
menu options are:
● Removable Drive (if available)
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● STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
● Optical Drive (if available)
● SATA Hard Drive (if available)
● Diagnostics
The One Time Boot menu screen also displays the option to access BIOS Setup.
System setup options
NOTE: Depending on your computer and its installed devices, the items that are listed in this section may or may not be
displayed.
Table 31. System setup options—Overview menu
Overview
BIOS Version
Displays the BIOS version number.
Service Tag
Displays the Service Tag of the computer.
Asset Tag
Displays the Asset Tag of the computer.
Manufacture Date
Displays the manufacture date of the computer.
Ownership Date
Displays the ownership date of the computer.
Express Service Code
Displays the Express Service Code of the computer.
Ownership Tag
Displays the Ownership Tag of the computer.
Signed Firmware Update
Displays whether the Signed Firmware Update is enabled on your computer.
By default, the Signed Firmware Update option is enabled.
Processor Information
Processor Type
Displays the processor type.
Maximum Clock Speed
Displays the maximum processor clock speed.
Minimum Clock Speed
Displays the minimum processor clock speed.
Current Clock Speed
Displays the current processor clock speed.
Core Count
Displays the number of cores on the processor.
Processor ID
Displays the processor identification code.
Processor L2 Cache
Displays the processor L2 Cache size.
Processor L3 Cache
Displays the processor L3 Cache size.
Microcode Version
Displays the microcode version.
Intel Hyper-Threading Capable
Displays whether the processor is Hyper-Threading (HT) capable.
64-Bit Technology
Displays whether 64-bit technology is used.
Memory Information
Memory Installed
Displays the total computer memory installed.
Memory Available
Displays the total computer memory available.
Memory Speed
Displays the memory speed.
Memory Channel Mode
Displays single or dual channel mode.
Memory Technology
Displays the technology that is used for the memory.
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Table 31. System setup options—Overview menu (continued)
Overview
DIMM 1 Size
Displays the DIMM 1 memory size.
DIMM 2 Size
Displays the DIMM 2 memory size.
DIMM 3 Size
Displays the DIMM 3 memory size.
DIMM 4 Size
Displays the DIMM 4 memory size.
Devices Information
Video Controller
Displays the video controller type of the computer.
Video Memory
Displays the video memory information of the computer.
Wi-Fi Device
Displays the wireless device information of the computer.
Native Resolution
Displays the native resolution of the computer.
Video BIOS Version
Displays the video BIOS version of the computer.
Audio Controller
Displays the audio controller information of the computer.
Bluetooth Device
Displays the Bluetooth device information of the computer.
LOM MAC Address
Displays the LOM MAC address of the computer.
dGPU Video Controller
Displays the dGPU video controller of the computer.
Slot 1
Displays the slot 1 information of the computer.
Slot 2
Displays the slot 2 information of the computer.
Table 32. System setup options—Boot Configuration menu
Boot Configuration
Boot Sequence
Boot Mode: UEFI only
Displays the boot mode of the computer.
Boot Sequence
Displays the boot sequence.
Enable PXE Boot Priority
Enables or disables a new PXE boot option to move to the top of the Boot
Sequence.
By default, the Enable PXE Boot Priority option is disabled.
Force PXE on Next Boot
Enables of disables the Force PXE on next boot.
By default, the Force PXE on Next Boot option is not selected.
Secure Digital (SD) Card Boot
Enables or disables read-only boot from Secure Digital (SD) card.
By default, the Secure Digital (SD) Card Boot option is enabled.
Secure Boot
Secure Boot is a method of guaranteeing the integrity of the boot path by
performing additional validation of the operating system and PCI add-in cards.
The computer stops booting to the operating system when a component is not
authenticated during the boot process. Secure Boot can be enabled in BIOS setup
or using management interfaces like Dell Command|Configure, but can only be
disabled from BIOS setup.
Enable Secure Boot
Enables the computer to boot using only validated boot software.
By default, the Enable Secure Boot option is enabled.
For additional security, Dell Technologies recommends keeping the Secure Boot
option enabled to ensure that the UEFI firmware validates the operating system
during the boot process.
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Table 32. System setup options—Boot Configuration menu (continued)
Boot Configuration
NOTE: For Secure Boot to be enabled, the computer is required to be in
UEFI boot mode and the Enable Legacy Option ROMs option is required to be
turned off.
Enable Microsoft UEFI CA
When disabled, the UEFI CA is removed from the BIOS UEFI Secure Boot
database.
NOTE: When disabled, the Microsoft UEFI CA could render your computer
unable to boot, computer graphics may not function, some devices may not
function properly, and the computer could become unrecoverable.
By default, the Enable Microsoft UEFI CA option is enabled.
For additional security, Dell Technologies recommends keeping the Microsoft
UEFI CA option enabled to ensure the broadest compatibility with devices and
operating systems.
Secure Boot Mode
Enables or disables the Secure Boot operation mode.
By default, the Deployed Mode is selected.
NOTE: Deployed Mode should be selected for normal operation of Secure
Boot.
Expert Key Management
Enable Custom Mode
Enables or disables the keys in the PK, KEK, db, and dbx security key databases
to be modified.
By default, the Enable Custom Mode option is disabled.
Custom Mode Key Management
Selects the custom values for expert key management.
By default, the PK option is selected.
Table 33. System setup options—Integrated Devices menu
Integrated Devices
Date/Time
Date
Sets the computer date in MM/DD/YYYY format. Changes to the date format
take effect immediately.
Time
Sets the computer time in HH/MM/SS 24-hour format. You can switch between
a 12-hour and 24-hour clock. Changes to the time format take effect immediately.
Audio
Enable Audio
Enables all integrated audio controller.
By default, all the options are enabled.
Enable Microphone
Enables the microphone.
By default, the Enable Microphone option is enabled.
NOTE: Depending on the configuration ordered, the microphone setup option
may not be available.
Enable Internal Speaker
Enables the internal speaker.
By default, the Enable Intenal Speaker option is enabled.
USB Configuration
Enable Front USB Ports
Enables the front USB ports.
By default, the Enable Front USB Ports option is enabled.
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Table 33. System setup options—Integrated Devices menu (continued)
Integrated Devices
Enable Rear USB Ports
Enables the rear USB ports.
By default, the Enable Rear USB Ports option is enabled.
Enable USB Boot Support
Enables booting from USB mass storage devices that are connected to external
USB ports.
By default, the Enable USB Boot Support option is enabled.
Front USB Configuration
Allows the user to enable of disable individual front USB ports.
By default, all the front USB ports are enabled.
Rear USB Configuration
Allows the user to enable of disable individual rear USB ports.
By default, all the rear USB ports are enabled.
Dust Filter Maintenance
Dust Filter Maintenance
Enables of disables BIOS messages for maintaining the optional dust filter
installed in the computer.
By default, the Dust Filter Maintenance option is disabled.
Table 34. System setup options—Storage menu
Storage
SATA/NVMe Operation
SATA/NVMe Operation
Sets the operating mode of the integrated SATA hard drive controller.
By default, the RAID On option is selected.
Storage Interface
Displays the information of various onboard drives.
Port Enablement
Enables or disables the M.2 PCIe SSD option.
By default, the SATA option is enabled.
By default, the M.2 PCIe SSD option is enabled.
SMART Reporting
Displays the information of onboard drives.
Enable SMART Reporting
Enables or disables the BIOS to report integrated hard-drive errors during system
startup.
By default, the Enable SMART Reporting option is disabled.
Drive Information
Displays the information of onboard drives.
Enable MediaCard
Secure Digital (SD) Card
Enables or disables the SD card.
By default, the Secure Digital (SD) Card option is enabled.
Secure Digital (SD) Card Read-Only Mode
Enables or disables the SD card read-only mode.
By default, the Secure Digital (SD) Card Read-Only Mode option is disabled.
Table 35. System setup options—Display menu
Display
Multi-Display
Enable Multi-Display
Enables of disables the multi-display feature of the Windows operating system.
By default, the Enable Multi-Display option is enabled.
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Table 35. System setup options—Display menu (continued)
Display
Primary Display
Primary Display
Allows the user to select which video controller will be utilized for primary display
if there are multiple video controllers in the system.
By default, the Auto option is selected.
Full Screen Logo
Enables or disables the computer to display a full-screen logo, if the image
matches screen resolution.
By default, the Full Screen Logo option is disabled.
Table 36. System setup options—Connection menu
Connection
Network Controller Configuration
Integrated NIC
Enables or disables the onboard LAN controller.
By default, the Enabled with PXE option is selected.
Wireless Device Enable
WLAN
Enables or disables the internal WLAN device.
By default, the WLAN option enabled.
Bluetooth
Enables or disables the internal Bluetooth device.
By default, the Bluetooth option enabled.
Enable UEFI Network Stack
Enables or disables the UEFI Network Stack and controls the onboard LAN
Controller.
By default, the Auto Enabled option is selected.
HTTP(s) Boot Feature
HTTP(s) Boot
Enables or disables HTTP(s) Boot feature.
By default, the HTTP(s) Boot option is enabled.
HTTP(s) Boot Modes
Configures HTTP(s) Boot Modes.
By default, Auto Mode option is selected. HTTP(s) Boot automatically extracts
Boot URL from the Dynamic Host Configuration (DHCP).
NOTE: Provisioning of the Certificate is required to connect to HTTPs Boot
server.
Table 37. System setup options—Power menu
Power
USB PowerShare
Enable USB PowerShare
Enables external devices such as phones and portable music players to be
powered or charged using the stored system battery.
By default, the Enable USB PowerShare option is disabled.
Thermal Management
Enables or disables cooling of fan and manages processor heat to adjust the
computer performance, noise, and temperature.
By default, the Optimized option is selected. Standard setting for balanced
performance, noise, and temperature.
USB Wake Support
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Table 37. System setup options—Power menu (continued)
Power
Enable USB Wake Support
Enables or disables the computer to wake from Standby, Hibernation, or Power
Off mode using USB devices like a mouse or keyboard.
By default, the Enable USB Wake Support option is enabled.
AC Behavior
AC Recovery
Allows the user to select computer's behavior when AC power is restored after an
unexpected loss of AC power.
By default, the Power Off option is selected.
Block Sleep
Enables or disables the computer from entering Sleep (S3) mode in the operating
system.
By default, the Block Sleep option is disabled.
NOTE: When enabled, the computer does not go to Sleep, Intel Rapid Start
is disabled automatically, and the operating system power option is blank if it
was set to Sleep.
Deep Sleep Control
Deep Sleep Control
Enables or disables the computer to select the extent of power conserving while
in Shutdown (S5) or Hibernate (S4) mode.
By default, the Enabled in S4 and S5 option is selected.
Fan Control Override
Fan Control Override
Enables or disables the fan to run at full speed.
By default, the Fan Control Override option is disabled.
Intel Speed Shift Technology
Enables or disables the Intel Speed Shift Technology support. When enabled, the
operating system selects the appropriate processor performance automatically.
By default, the Intel Speed Shift Technology option is enabled.
Table 38. System setup options—Security menu
Security
Trusted Platform Module (TPM)
The Trusted Platform Module (TPM) provides various cryptographic services
which serve as the cornerstone for many platform security technologies. Trusted
Platform Module (TPM) is a security device that stores computer-generated
keys for encryption and features such as BitLocker, Virtual Secure Mode, remote
Attestation.
By default, the Trusted Platform Module (TPM) option is enabled.
For additional security, Dell Technologies recommends keeping Trusted
Platform Module (TPM) enabled to allow these security technologies to fully
function.
NOTE: The options that are listed apply to computers with a discrete
Trusted Platform Module (TPM) chip.
TPM 2.0 Security On
Allows you to enable or disable TPM.
By default, the TPM 2.0 Security On option is enabled.
For additional security, Dell Technologies recommends keeping TPM 2.0
Security On enabled to allow these security technologies to fully function.
Attestation Enable
The Attestation Enable option controls the endorsement hierarchy of TPM.
Disabling the Attestation Enable option prevents TPM from being used to
digitally sign certificates.
By default, the Attestation Enable option is enabled.
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Table 38. System setup options—Security menu (continued)
Security
For additional security, Dell Technologies recommends keeping the Attestation
Enable option enabled.
NOTE: When disabled, this feature may cause compatibility issues or loss of
functionality in some operating systems.
Key Storage Enable
The Key Storage Enable option controls the storage hierarchy of TPM, which is
used to store digital keys. Disabling the Key Storage Enable option restricts the
ability of TPM to store owner's data.
By default, the Key Storage Enable option is enabled.
For additional security, Dell Technologies recommends keeping the Key Storage
Enable option enabled.
NOTE: When disabled, this feature may cause compatibility issues or loss of
functionality in some operating systems.
SHA-256
Allows you to control the hashing algorithm that is used by the TPM. When
enabled, the TPM uses the SHA-256 hashing algorithm. When disabled, the TPM
uses the SHA-1 hash algorithm.
By default, the SHA-256 option is enabled.
For additional security, Dell Technologies recommends keeping the SHA-256
option enabled.
Clear
When enabled, the Clear option clears information that is stored in the TPM
after exiting the computer's BIOS. This option returns to the disabled state when
the computer restarts.
By default, the Clear option is disabled.
Dell Technologies recommends enabling the Clear option only when TPM data is
required to be cleared.
Physical Presence Interface (PPI) Bypass
for Clear Commands
By default, the PPI Bypass for Clear Commands option is disabled.
For additional security, Dell Technologies recommends keeping the PPI Bypass
for Clear Commands option disabled.
Intel Total Memory Encryption
Multi-key Total Memory Encryption
Enables or disables the operating system to protect the memory from physical
attacks including freeze spray, probing DDR to read the cycles, and others.
By default, the Multi-key Total Memory Encryption option is disabled.
SMM Security Mitigation
Enables or disables additional UEFI SMM Security Mitigation protections. This
option uses the Windows SMM Security Mitigations Table (WSMT) to confirm to
the operating system that security best practices have been implemented by the
UEFI firmware.
By default, the SMM Security Mitigation option is enabled.
For additional security, Dell Technologies recommends keeping the SMM
Security Mitigation option enabled unless you have a specific application which
is not compatible.
NOTE: This feature may cause compatibility issues or loss of functionality
with some legacy tools and applications.
Data Wipe on Next Boot
Start Data Wipe
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Data Wipe is a secure wipe operation that deletes information from a storage
device.
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Table 38. System setup options—Security menu (continued)
Security
CAUTION: The secure Data Wipe operation deletes information in a
way that it cannot be reconstructed.
Commands such as delete and format in the operating system may remove files
from showing up in the file system. However, they can be reconstructed through
forensic means as they are still represented on the physical media. Data Wipe
prevents this reconstruction and is not recoverable.
When enabled, the data wipe option will prompt to wipe any storage devices that
are connected to the computer on the next boot.
By default, the Start Data Wipe option is disabled.
Absolute
Absolute
Absolute Software provides various cyber security solutions, some requiring
software preloaded on Dell computers and integrated into the BIOS. To use these
features, you must enable the Absolute BIOS setting and contact Absolute for
configuration and activation.
By default, the Absolute option is enabled.
For additional security, Dell Technologies recommends keeping the Absolute
option enabled.
NOTE: When the Absolute features are activated, the Absolute integration
cannot be disabled from the BIOS setup screen.
UEFI Boot Path Security
UEFI Boot Path Security
Enables or disables the computer to prompt the user to enter the Administrator
password (if set) when booting to a UEFI boot path device from the F12 boot
menu.
By default, the Always Except Internal HDD option is enabled.
Table 39. System setup options—Passwords menu
Passwords
Administrator Password
The Administrator Password prevents unauthorized access to the BIOS Setup
options. Once the administrator password is set, the BIOS setup options can only
be modified after providing the correct password.
The following rules and dependencies apply to the Administrator Password ● The administrator password cannot be set if computer and/or internal hard
drive passwords are previously set.
● The administrator password can be used in place of the computer and/or
internal hard drive passwords.
● When set, the administrator password must be provided during a firmware
update.
● Clearing the administrator password also clears the computer password (if
set).
Dell Technologies recommends using an administrator password to prevent
unauthorized changes to BIOS setup options.
System Password
The System Password prevents the computer from booting to an operating
system without entering the correct password.
The following rules and dependencies apply when the System Password is used ● The computer shuts down when idle for approximately 10 minutes at the
computer password prompt.
● The computer shuts down after three incorrect attempts to enter the
computer password.
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Table 39. System setup options—Passwords menu (continued)
Passwords
● The computer shuts down when the Esc key is pressed at the System
Password prompt.
● The computer password is not prompted when the computer resumes from
standby mode.
Dell Technologies recommends using the computer password in situations where
it is likely that a computer may be lost or stolen.
M.2 PCIe SSD-0
Enables the user to set, change, or delete the M.2 PCIe SSD-0 password.
M.2 PCIe SSD-1
Enables the user to set, change, or delete the M.2 PCIe SSD-1 password.
M.2 PCIe SSD-2
Enables the user to set, change, or delete the M.2 PCIe SSD-2 password.
Password Configuration
The Password configuration page includes several options for changing the
requirements of BIOS passwords. You can modify the minimum and maximum
length of the passwords and require passwords to contain certain character
classes (upper case, lower case, digit, special character).
Dell Technologies recommends setting the minimum password length to at least
eight characters.
Password Bypass
The Password Bypass option allows the computer to reboot from the operating
system without entering the computer or hard drive password. If the computer
has already booted to the operating system, it is presumed that the user has
already entered the correct computer or hard drive password.
NOTE: This option does not remove the requirement to enter the password
after shutting down.
By default, the Password Bypass option is disabled.
For additional security, Dell Technologies recommends keeping the Password
Bypass option enabled.
Password Changes
Allow Non-Admin Password Changes
The Allow Non-Admin Password Changes option in BIOS setup allows an end
user to set or change the computer or hard drive passwords without entering
the administrator password. This gives an administrator control over the BIOS
settings but enables an end user to provide their own password.
By default, the Allow Non-Admin Password Changes option is disabled.
For additional security, Dell Technologies recommends keeping the Allow NonAdmin Password Changes option disabled.
Admin Setup Lockout
The Admin Setup Lockout option prevents an end user from even viewing the
BIOS setup configuration without first entering the administrator password (if
set).
By default, the Admin Setup Lockout option is disabled.
For additional security, Dell Technologies recommends keeping the Admin Setup
Lockout option disabled.
Master Password Lockout
Enable Master Password Lockout
The Master Password Lockout setting allows you to disable the Recovery
Password feature. If the computer, administrator, or hard drive password is
forgotten, the computer becomes unusable.
NOTE: When the owner password is set, the Master Password Lockout
option is not available.
NOTE: When an internal hard drive password is set, it must first be cleared
before Master Password Lockout can be changed.
By default, the Enable Master Password Lockout option is disabled.
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Table 39. System setup options—Passwords menu (continued)
Passwords
Dell does not recommend enabling the Master Password Lockout unless you
have implemented your own password recovery computer.
Allow Non-Admin PSID Revert
Enable Allow Non-Admin PSID Revert
Controls access to the Physical Security ID (PSID) revert of NVMe hard drives
from the Dell Security Manager prompt.
By default, the Enable Allow Non-Admin PSID Revert option is disabled.
Table 40. System setup options—Update, Recovery menu
Update, Recovery
UEFI Capsule Firmware Updates
Enable UEFI Capsule Firmware Updates
Enables or disables BIOS updates through UEFI capsule update packages.
NOTE: Disabling this option blocks the BIOS updates from services such as
Microsoft Windows Update and Linux Vendor Firmware Service (LVFS).
By default, the Enable UEFI Capsule Firmware Updates option is enabled.
BIOS Recovery from Hard Drive
Enables or disables the user to recover from certain corrupted BIOS conditions
from a recovery file on the user primary hard drive or an external USB key.
By default, the BIOS Recovery from Hard Drive option is enabled.
NOTE: BIOS Recovery from Hard Drive is not available for self-encrypting
drives (SED).
NOTE: BIOS recovery is designed to fix the main BIOS block and cannot work
if the Boot Block is damaged. In addition, this feature cannot work in the
event of EC corruption, ME corruption, or a hardware issue. The recovery
image must exist on an unencrypted partition on the drive.
BIOS Downgrade
Allow BIOS Downgrade
Controls flashing of the computer firmware to previous revisions.
By default, the Allow BIOS Downgrade option is enabled.
SupportAssist OS Recovery
Enables or disables the boot flow for SupportAssist OS Recovery tool in the event
of certain computer errors.
By default, the SupportAssist OS Recovery option is enabled.
BIOSConnect
Enables or disables cloud Service operating system recovery if the main operating
system fails to boot with the number of failures equal to or greater than the
value specified by the Auto operating system Recovery Threshold setup option
and local Service operating system does not boot or is not installed.
By default, the BIOSConnect option is enabled.
Dell Auto OS Recovery Threshold
Allows you to control the automatic boot flow for SupportAssist System
Resolution Console and for Dell operating system Recovery Tool.
By default, the Dell Auto OS Recovery Threshold value is set to 2.
Table 41. System setup options—System Management menu
System Management
Service Tag
Displays the Service Tag of the computer.
Asset Tag
Creates a computer Asset Tag that can be used by an IT administrator to uniquely
identify a particular computer.
NOTE: Once set in BIOS, the Asset Tag cannot be changed.
BIOS Setup
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Table 41. System setup options—System Management menu (continued)
System Management
Wake on LAN
Enables or disables the computer to turn on by a special LAN signal.
By default, the Wake on LAN option is disabled.
Auto On Time
Enable to set the computer to turn on automatically every day or on a preselected
date and time. This option can be configured only if the Auto On Time is set to
Everyday, Weekdays, or Selected Days.
By default, the Auto On Time option is disabled.
Intel AMT Capability
Enable Intel AMT Capability
Enables or disables the MEBx in pre-boot menu.
By default, the Restrict Boot Access option is selected.
Enable SERR Messages
Enables or disables SERR messages.
By default, the Enable SERR Messages option is enabled.
First Power On Date
Set Ownership Date
Allows the user to set the Ownership date..
By default, the Set Ownership Date option is disabled.
DIagnostics
OS Agent Requests
Enables the user to configure the Ownership date.
By default, the OS Agent Requests option is enabled.
Power-on Self-Test Attomatic
Recovery
Power-on Self-Test Automatic Recovery
Enables or disables the computer to respond before completing the BIOS Poweron Self-Test (POST).
By default, the Power-on Self-Test Automatic Recovery option is enabled.
Table 42. System setup options—Keyboard menu
Keyboard
Keyboard Errors
Enable Keyboard Error Detection
Enables or disables the keyboard error detection.
By default, the Enable Keyboard Error Detection option is enabled.
Numlock LED
Enable Numlock LED
Enables or disables Numlock LED.
By default, the Enable Numlock LED option is enabled.
Device Configuration HotKey Access
Allows you to control whether you can access device configuration screens
through hotkeys during computer startup.
By default, the Device Configuration HotKey Access option is enabled.
NOTE: This setting controls only the Intel RAID (CTRL+I), MEBX (CTRL+P),
and LSI RAID (CTRL+C) Option ROMs. Other preboot Option ROMs, which
support entry using a key sequence, are not affected by this setting.
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Table 43. System setup options—Preboot Behavior menu
Preboot Behavior
Warnings and Errors
Enables or disables the action to be taken when a warning or error is
encountered.
By default, the Prompt on Warnings and Errors option is selected. Stop,
prompt, and wait for user input when warnings or errors are detected.
NOTE: Errors deemed critical to the operation of the computer hardware
stop the functioning of the computer.
Extend BIOS POST Time
Sets the BIOS POST (Power-On Self-Test) load time.
By default, the 0 seconds option is selected.
Table 44. System setup options—Virtualization menu
Virtualization Support
Intel Virtualization Technology
Enable Intel Virtualization Technology (VT)
When enabled, the computer can run a Virtual Machine Monitor (VMM).
By default, the Enable Intel Virtualization Technology (VT) option is enabled.
VT for Direct I/O
Enable Intel VT for Direct I/O
When enabled, the computer can perform Virtualization Technology for Direct
I/O (VT-d). VT-d is an Intel method that provides virtualization for memory map
I/O.
By default, the Enable Intel VT for Direct I/O option is enabled.
Intel Trusted Execution Technology
(TXT)
Intel Trusted Execution Technology (TXT) is a set of hardware extensions to Intel
processors and chipsets. It provides a hardware-based root of trust to ensure
that a platform boots with a known good configuration of firmware, BIOS, virtual
machine monitor, and operating system. The following must be enabled in order
to enable Intel TXT ● Intel Virtualization Technology - X
● Intel Virtualization Technology - Direct
By default, the Intel Trusted Execution Technology (TXT) option is enabled.
For additional security, Dell Technologies recommends keeping the Intel Trusted
Execution Technology (TXT) option enabled.
DMA Protection
Enable Pre-Boot DMA Support
Allows you to control the Pre-Boot DMA protection for both internal and external
ports. This option does not directly enable DMA protection in the operating
system.
NOTE: This option is not available when the virtualization setting for IOMMU
is disabled (VT-d/AMD Vi).
By default, the Enable Pre-Boot DMA Support option is enabled.
For additional security, Dell Technologies recommends keeping the Enable PreBoot DMA Support option enabled.
NOTE: This option is provided only for compatibility purposes, since some
older hardware is not DMA capable.
Enable OS Kernel DMA Support
Allows you to control the Kernel DMA protection for both internal and external
ports. This option does not directly enable DMA protection in the operating
system. For operating systems that support DMA protection, this setting
indicates to the operating system that the BIOS supports the feature.
NOTE: This option is not available when the virtualization setting for IOMMU
is disabled (VT-d/AMD Vi).
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Table 44. System setup options—Virtualization menu (continued)
Virtualization Support
By default, the Enable OS Kernel DMA Support option is enabled.
NOTE: This option is provided only for compatibility purposes, since some
older hardware is not DMA capable.
Table 45. System setup options—Performance menu
Performance
Multi-Core Support
Multiple Atom Cores
Enables to change the number of Atom cores available to the operating system.
The default value is set to the maximum number of cores.
By default, the All Cores option is selected.
Intel SpeedStep
Enable Intel SpeedStep Technology
Enables the computer to dynamically adjust processor voltage and core
frequency, decreasing average power consumption and heat production.
By default, the Enable Intel SpeedStep Technology option is enabled.
C-States Control
Enable C-State Control
Enables or disables the ability of the CPU to enter and exit low-power state.
When disabled, it disables all C-states. When enabled, it enables all C-states that
the chipset or platform allows.
By default, the Enable C-State Control option is enabled.
Intel Turbo Boost Technology
Enable Intel Turbo Boost Technology
Enables the Intel TurboBoost mode of the processor. When enabled, the Intel
TurboBoost driver increases the performance of the CPU or graphics processor.
By default, the Enable Intel Turbo Boost Technology option is enabled.
Intel Hyper-Threading Technology
Enable Intel Hyper-Threading Technology
Enables the Intel Hyper-Threading mode of the processor. When enabled, the
Intel Hyper-Threading increases the efficiency of the processor resources when
multiple threads run on each core.
By default, the Intel Hyper-Threading Technology option is enabled.
PCIe Resizable Base Address Register
(BAR)
PCIe Resizable Base Address Register
(BAR)
Enables or disables the support for PCIe Resizable BAR.
By default, the PCIe Resizable Base Address Register (BAR) option is
enabled.
Table 46. System setup options—System Logs menu
System Logs
BIOS Event Log
Clear BIOS Event Log
Allows you to select option to keep or clear BIOS events logs.
By default, the Keep Log option is selected.
Power Event Log
Clear Power Event Log
Allows you to select option to keep or clear Power events logs.
By default, the Keep Log option is selected.
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Updating the BIOS
Updating the BIOS in Windows
About this task
CAUTION: If BitLocker is not suspended before updating the BIOS, the BitLocker key is not recognized the
next time you reboot the computer. You will then be prompted to enter the recovery key to proceed, and the
computer displays a prompt for the recovery key on each reboot. Failure to provide the recovery key can result
in data loss or an operating system reinstall. For more information, see the Knowledge Base Resource updating
the BIOS on Dell systems with BitLocker enabled.
Steps
1. Go to Dell Support Site.
2. Go to Identify your product or search support. In the box, enter the product identifier, model, service request or
describe what you are looking for, and then click Search.
NOTE: If you do not have the Service Tag, use the SupportAssist to automatically identify your computer. You can also
use the product ID or manually browse for your computer model.
3. Click Drivers &amp; Downloads. Expand Find drivers.
4. Select the operating system installed on your computer.
5. In the Category drop-down list, select BIOS.
6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.
7. After the download is complete, browse the folder where you saved the BIOS update file.
8. Double-click the BIOS update file icon and follow the on-screen instructions.
For more information, search in the Knowledge Base Resource at Dell Support Site.
Updating the BIOS in Linux and Ubuntu
To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 at
Dell Support Site.
Updating the BIOS using the USB drive in Windows
About this task
CAUTION: If BitLocker is not suspended before updating the BIOS, the BitLocker key is not recognized the
next time you reboot the computer. You will then be prompted to enter the recovery key to proceed, and the
computer displays a prompt for the recovery key on each reboot. Failure to provide the recovery key can result
in data loss or an operating system reinstall. For more information, see the Knowledge Base Resource updating
the BIOS on Dell systems with BitLocker enabled.
Steps
1. Go to Dell Support Site.
2. Go to Identify your product or search support. In the box, enter the product identifier, model, service request or
describe what you are looking for, and then click Search.
NOTE: If you do not have the Service Tag, use the SupportAssist to automatically identify your computer. You can also
use the product ID or manually browse for your computer model.
3. Click Drivers &amp; Downloads. Expand Find drivers.
4. Select the operating system installed on your computer.
5. In the Category drop-down list, select BIOS.
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6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.
7. Create a bootable USB drive. For more information, search in the Knowledge Base Resource at Dell Support Site.
8. Copy the BIOS setup program file to the bootable USB drive.
9. Connect the bootable USB drive to the computer that needs the BIOS update.
10. Restart the computer and press F12.
11. Select the USB drive from the One Time Boot Menu.
12. Type the BIOS setup program filename and press Enter.
The BIOS Update Utility appears.
13. Follow the on-screen instructions to complete the BIOS update.
Updating the BIOS from the One-Time boot menu
You can run the BIOS flash update file from Windows using a bootable USB drive or you can also update the BIOS from
the One-Time boot menu on the computer. To update your computers BIOS, copy the BIOS XXXX.exe file onto a USB drive
formatted with the FAT32 file system. Then, restart your computer and boot from the USB drive using the One-Time Boot
Menu.
About this task
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the computer it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress, and the
computer will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system reinstall. For more information about this subject, search in the Knowledge Base
Resource at Dell Support Site.
BIOS Update
To confirm if the BIOS Flash Update is listed as a boot option you can boot your computer to the One Time Boot Menu. If the
option is listed, then the BIOS can be updated using this method.
To update your BIOS from the One-Time boot menu, you need the following:
●
●
●
●
USB drive formatted to the FAT32 file system (the drive does not have to be bootable)
BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
AC power adapter must be connected to the computer
A functional computer battery to flash the BIOS
Perform the following steps to update the BIOS from the One-Time boot menu:
CAUTION: Do not turn off the computer during the BIOS flash update process. The computer may not boot if
you turn off your computer.
Steps
1. Turn off the computer, insert the USB drive that contains the BIOS flash update file.
2. Turn on the computer and press F12 to access the One Time Boot Menu. Select BIOS Update using the mouse or arrow
keys then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select the external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS flash update is completed.
System and setup password
CAUTION: The password features provide a basic level of security for the data on your computer.
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CAUTION: Ensure that your computer is locked when it is not in use. Anyone can access the data that is stored
on your computer, when left unattended.
Table 47. System and setup password
Password type
Description
System password
Password that you must enter to boot to your operating
system.
Setup password
Password that you must enter to access and change the BIOS
settings of your computer.
You can create a system password and a setup password to secure your computer.
NOTE: The System and setup password feature is disabled by default.
Assigning a System Setup password
Prerequisites
You can assign a new System or Admin Password only when the status is set to Not Set. To enter BIOS System Setup, press
F2 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to create the system password:
● A password can have up to 32 characters.
● A password can at least have one special character: &quot;( ! &quot; # $ % &amp; ' * + , - . / : ; &lt; = &gt; ? @ [ \ ] ^ _ ` { | } )&quot;
● A password can have numbers 0 to 9.
● A password can have an upper case letters from A to Z.
● A password can have a lower case letters from a to z.
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Y to save the changes.
The computer restarts.
Deleting or changing an existing system password or setup
password
Prerequisites
Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing
system password and/or setup password. You cannot delete or change an existing system password or setup password if the
Password Status is Locked. To enter the System Setup, press F2 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that the Password Status is Unlocked.
3. Select System Password. Update or delete the existing system password, and press Enter or Tab.
4. Select Setup Password. Update or delete the existing setup password, and press Enter or Tab.
NOTE: If you change the system password and/or setup password, reenter the new password when prompted. If you
delete the system password and/or setup password, confirm the deletion when prompted.
5. Press Esc. A message prompts you to save the changes.
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6. Press Y to save the changes and exit from System Setup.
The computer restarts.
Clearing CMOS settings
About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1. Remove the side cover.
2. Remove the coin-cell battery.
3. Wait for one minute.
4. Replace the coin-cell battery.
5. Replace the side cover.
Clearing system and setup passwords
About this task
To clear the system or setup passwords, contact Dell technical support as described at Contact Support.
NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying
Windows or your application.
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11
Troubleshooting
Dell SupportAssist Pre-boot System Performance
Check diagnostics
About this task
SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell
SupportAssist Pre-boot System Performance Check diagnostics is embedded within the BIOS and launched by the BIOS
internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to:
● Run tests automatically or in an interactive mode.
● Repeat the tests.
● Display or save test results.
● Run thorough tests to add more options and obtain details about any failed devices.
● View status messages that inform you when the tests are completed successfully.
● View error messages that inform you of problems encountered during testing.
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer when
the diagnostic tests are performed.
For more information, see the knowledge base article 000181163.
Running the SupportAssist Pre-Boot System Performance Check
Steps
1. Turn on your computer.
2. As the computer boots, press the F12 key.
3. On the boot menu screen, select Diagnostics.
The diagnostic quick test begins.
NOTE: For more information about running the SupportAssist Pre-Boot System Performance Check on a specific
device, see Dell Support Site,
4. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Power-Supply Unit Built-in Self-Test
Built-in Self-Test (BIST) helps determine if the power-supply unit is working. To run self-test diagnostics on the power-supply
unit of a desktop or all-in-one computer, search in the Knowledge Base Resource at Dell Support Site.
System-diagnostic lights
Table 48. Diagnostic LED behavior
Blinking pattern
Amber
White
Problem description
1
1
TPM Detection Failure
1
2
Unrecoverable SPI Flash Failure
Troubleshooting
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Table 48. Diagnostic LED behavior (continued)
Blinking pattern
Amber
White
Problem description
1
5
EC unable to program i-Fuse
1
6
Generic catch-all for ungraceful EC code
flow errors
1
7
Non-RPMC Flash on Boot Guard fused
system
2
1
CPU failure
2
2
System board, BIOS corruption, or ROM
error
2
3
No Memory/RAM detected
2
4
Memory/RAM failure
2
5
Invalid memory installed
2
6
System board/ chipset error
2
7
LCD failure - SBIOS message
2
8
System board - EC detection of LCD
power rail failure
3
1
CMOS battery failure
3
2
PCI of Video card or chip failure
3
3
BIOS Recovery image not found
3
4
BIOS Recovery image found but not
valid
3
5
EC ran into power sequencing failure
3
6
Flash corruption detected by SBIOS
3
7
Timeout waiting on ME to reply to HECI
message
4
1
Memory DIMM power rail failure
4
2
CPU Power Cable Connection Issue
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a stand-alone tool that is preinstalled in Dell computers running the Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, and restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
Serviceability Tools at the Dell Support Site. Click SupportAssist and then click SupportAssist OS Recovery.
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Real Time Clock—RTC reset
The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell
Latitude and Precision systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system
from a power-off state only if it is connected to AC power. Press and hold the power button for 25 seconds. The system RTC
reset occurs after you release the power button.
NOTE: If AC power is disconnected from the system during the process or the power button is held longer than 40
seconds, the RTC reset process gets aborted.
The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items
are unaffected by the RTC reset:
● Service Tag
● Asset Tag
● Ownership Tag
● Admin Password
● System Password
● HDD Password
● Key Databases
● System Logs
NOTE: The IT administrator's vPro account and password on the system will be un-provisioned. The system needs to go
through the setup and configuration process again to reconnect it to the vPro server.
The below items may or may not reset based on your custom BIOS setting selections:
●
●
●
●
Boot List
Enable Legacy Option ROMs
Secure Boot Enable
Allow BIOS Downgrade
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell provides
multiple options for recovering the Windows operating system on your Dell computer. For more information, see Dell Windows
Backup Media and Recovery Options.
Network power cycle
About this task
If your computer is unable to access the Internet due to network connectivity issues, reset your network devices by performing
the following steps:
Steps
1. Turn off the computer.
2. Turn off the modem.
NOTE: Some Internet service providers (ISPs) provide a modem and router combo device.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on the computer.
Troubleshooting
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12
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 49. Self-help resources
Self-help resources
Resource location
Information about Dell products and services
Dell Site
Contact Support
In Windows search, type Contact Support, and press
Enter.
Online help for operating system
Windows Support Site
Linux Support Site
Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals, and
documents.
Your Dell computer is uniquely identified using a Service Tag
or Express Service Code. To view relevant support resources
for your Dell computer, enter the Service Tag or Express
Service Code at Dell Support Site.
For more information about how to find the Service Tag for
your computer, see Locate the Service Tag on your computer.
Dell knowledge base articles
1. Go to Dell Support Site.
2. On the menu bar at the top of the Support page, select
Support &gt; Support Library.
3. In the Search field on the Support Library page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see Dell Support Site.
NOTE: Availability of the services may vary depending on the country or region, and product.
NOTE: If you do not have an active Internet connection, you can find contact information in your purchase invoice, packing
slip, bill, or Dell product catalog.
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13
Revision history
Tracks all updates that are made to the document. It typically includes the date of change, version number, and a brief
description of the modification. This log helps maintain transparency, accountability, and a clear timeline of progress.
Table 50. Revision history
Revision
Date
Description
A00
02-23-2024
Original publish date.
A06
11-24-2025
Updated SSD installation topics.
A07
12-26-2025
Updated power supply connector topic.
Revision history
133
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