Gateway Label

The gateway label is located on the bottom of your SBG6400.

To receive high-speed Internet service, your service provider may request the Media

Access Control (MAC) address (see HFC

MAC ID) and Serial number (see S/N) listed on the gateway label.

• Model - Gateway model name

If the label is not attached, please refer to the bottom of your gateway.

Notes

Write your additional wireless network names and

passwords here for future reference:

SSID #1:

Wi-Fi Security Key #1:

SSID #2:

Wi-Fi Security Key #2:

SSID #3:

Wi-Fi Security Key #3:

Additional SSID:

Add’l Wi-Fi Security Key:

4

© 2015 ARRIS Enterprises, Inc. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, Inc.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher.

ARSVD01668-a 09/2015

SBG6400

Wireless Cable Modem Gateway

Quick Start Guide

In the Box

SBG6400 Wireless

Cable Modem

Gateway

Power Supply

Ethernet Cable

Software License &

Warranty Card

Support Information

Card

Quick Start Guide

What You Should Know

The SBG6400 is a combination wireless cable modem and router that uses DOCSIS 3.0 technology to provide wireless high-speed Internet access to the wireless devices on your home network. The SBG6400 connects to the existing coaxial cable connection in your home and does not require any new wiring.

This quick start guide will help you install your SBG6400 and set up a secure wireless network connection on your home or small business network.

To customize your wireless network connection and other advanced gateway settings, see the SURFboard SBG6400

User Guide for more information. It is available online at the ARRIS Support website: www.arris.com/consumer.

Frequently asked questions (FAQs) and additional product documentation are also available on the ARRIS Support website.

IMPORTANT! During the installation or gateway activation, you may have to contact your service provider for assistance. To save time, make sure you have the Gateway

model name (SBG6400), HFC MAC ID, and Serial Number

(S/N) listed on the gateway label on the bottom of your

SBG6400.

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS

Technical Support for assistance: 1-877-466-8646

For Comcast subscribers only, please visit www.comcast.com/activate before calling

Comcast or ARRIS.

Install the Gateway

1. Connect the coaxial cable from the cable wall outlet or RF splitter (optional) to the Cable connector on the rear of your SBG6400. Use your hand to tighten each connector.

2. Connect the Ethernet cable to the Ethernet port on your computer and to an Ethernet port on the rear of your SBG6400.

3. Connect the power cord to the Power port on the rear of your SBG6400 and then plug it into an electrical wall outlet.

This automatically powers ON your SBG6400.

Check the front panel LEDs on your SBG6400.

During the initial startup, the Power, Receive,

Send, and Online LEDs will FLASH. Afterwards, check that all four LEDs are lit SOLID green or blue. Both Wireless LEDs will light up only when wireless devices are connected. See Front Panel

LEDs for more information.

Front Panel LEDs

During normal operation, the Power, Receive,

Send, and Online LEDs on the SBG6400 front panel should always be lit SOLID green or blue.

Note: During startup, the first four LEDs will FLASH and then light up SOLID in sequence. If the Power

LED does not light up, please first check the gateway power connection before contacting ARRIS. If the other LEDs do not light up correctly, please call ARRIS

Technical Support at 1-877-466-8646.

WPS Button

Power

Receive

Send

Online

Wireless 2.4 GHz

USB

Test the Gateway Connection

1. Power ON your computer and log in.

2. Contact your service provider to activate

(provision) your SBG6400.

3. Open a web browser on your computer, such as

Internet Explorer, Google Chrome, Firefox, or

Safari.

4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.

The ARRIS website should open. If it fails to open, please contact your service provider to set up your

Internet service or activate your SBG6400.

2

LED Status

ON - Power is properly connected to the gateway

ON - Downstream channel is connected

ON - Upstream channel is connected

ON - Gateway is connected to the network

FLASH - 2.4 GHz wireless connection is made between the gateway and a wireless device

ON - USB device is detected after connection to the gateway

Set Up a Wireless Network

Connection

Choose one of the following options to set up your wireless network connection. When done, proceed with Test Your Wireless Network Connection .

• Computer Wireless Network Options

• WPS Pairing Button

A

Set Up the Wireless Network on

Your Computer

Note: The steps for setting up a wireless network may differ slightly depending on the operating system installed on your computer. The following steps apply to

Windows © 7.

1. From the Windows task bar on your computer, click the following in sequential order to open the list of available wireless networks:

• Start button

• Control Panel

• Network and Sharing Center

• Connect to a network

2. Scroll down the list and then click on the wireless network name or SSID for your SBG6400.

The SSID, SBG6400-XXXXX, is listed on the gateway label.

3. Select Connect automatically to set up automatic log on connections for the wireless devices on your home network.

4. Click Connect to open the Connect to a Network window.

5. Type your wireless network security code or password in the Security key field.

Note: Enter the Wi-Fi Security Key listed on the gateway label or create your own network password

(see the SURFboard SBG6400 User Guide for more

information on changing the default user password).

6. Select Hide characters to encrypt your wireless network password for security purposes and then click OK to complete the wireless network connection.

The Successfully added message should display.

7. Close the Wireless Network Connection window.

B

Use the WPS Pairing Button

To use WPS, your computer hardware must support

WPS and also have WPA security compatibility.

WPS automatically assigns a random SSID wireless network name and Wi-Fi Security Key to connect your

SBG6400 and other WPS-enabled wireless devices to your wireless network.

Do the following to connect your WPS devices:

1. Power ON your SBG6400 and other WPS-enabled wireless devices that you want to connect to your wireless network.

2. Press the WPS button on the top of your SBG6400.

3. Press and hold the WPS button on your

WPS-enabled wireless computer or other WPS device for five or more seconds, then release.

4. Repeat steps 2 and 3 for each additional

WPS-enabled wireless device.

3

1. If connected, disconnect the Ethernet cable from your computer and the SBG6400.

2. Open a web browser on your computer.

3. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.

Start the Gateway Web Manager

Use the SBG6400 Web Manager to set up and manage your wireless gateway and network security configurations. To access the web manager:

1. Open any web browser on your device, type

192.168.0.1 in the address bar, and press Enter.

Note: The Device Status button is an available option for you to view general product and status information related to your connected gateway without having to log in to the web manager.

2. Type the default user name: admin.

3. Type the default password: password.

4. Click Login to open the web manager.